R: Re: Display part of Service Categories.
Hi, that is the question, the user can display all categories, but.i would like to display only a set of categories (I will decide) ! How can i to decide to associate the categories at some user ? Messaggio originale Da: taufc...@gmail.com Data: 23-giu-2014 23.43 A: arslist@ARSLIST.ORG Ogg: Re: Display part of Service Categories. Pietro, Are you using entitlements? When using entitlements, users will only see the categories for services to which they have visibility to. If they have no visibility to any services within a category, that category will be hidden from the user. Sent from my iPhone On Jun 23, 2014, at 5:35 PM, team.rem...@libero.it team.remedy@LIBERO. IT wrote: Is it possible to display some service categories from the Service Request console? (BMC Service Request Management 7.6) the display of the service categories should depend on the type of user logged. At the moment all users view all service categories that we have defined. can you help me? thanks in advance. Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Rif: Direct access URL used in email notification - AR 7.6
I follow two ways to reach the Help Desk Form and view the Incident Number INC00319263 through an URL, but in both cases when i try to loginwith my credentials the system gives back to me the message of Authentication failed.The two URLs i used are these:https://MidtierServer/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk+Classicamp;server=remedyserveramp;qual=%27Incident Number%27%3D%22INC00319263%22 https://MidtierServer/arsys/forms/remedyserver/SHR%3ALandingConsole/Default+Administrator+View/?mode=searchamp;F304255500=HPD%3AHelp+Deskamp;F100076=FormOpenamp;F303647600=SearchTicketWithQualamp;F304255610='100161'%3D%22INC00319263%22 Please can anyone help me to solve this problem?Thanks in advance.Regards.Pietro Messaggio originale Da: jason.mil...@gmail.com Data: 19-feb-2014 10.12 A: arslist@ARSLIST.ORG Ogg: Re: Rif: Direct access URL used in email notification - AR 7.6 ** There is also this document in the BMC Communities: Direct Access URL to INC, CRQ amp; TSK using SHR:LandingConsole Jason On Tue, Feb 18, 2014 at 4:02 AM, Rüdiger Tams ruedi...@tams.de wrote: Hi there, you can find some information about the URLs in the PDF Mid-Tier Guide for 7.6, too. HTH Rüdiger Luisa Clotilde Carena luisaclotilde.car...@sgsbp.it schrieb am Di, 18.2.2014: Betreff: Rif: Direct access URL used in email notification - AR 7.6 An: arslist@ARSLIST.ORG Datum: Dienstag, 18. Februar, 2014 11:30 Uhr ** Hi Pietro, you have to build an url like this in your email text, http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.serviziamp;form=WRBorsaitalianaamp;mode=Modifyamp;qual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22 In notify action you can also check the 'Web URL' option. Luisa team.rem...@libero.it ---17/02/2014 15:03:49---Hi Folks, I am currently trying to implement a hard link in an email notification to the Da:team.rem...@libero.it team.rem...@libero.it Per: arslist@ARSLIST.ORG, Data: 17/02/2014 15:03 Oggetto: Direct access URL used in email notification - AR 7.6 Inviato da:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi Folks, I am currently trying to implement a hard link in an email notification to the incident number from a custom on submit response notification filter. Question: Can someone provide me with a working example that provides this functionality? Have a url link to an incident in an email response... I have tried the following on my server and I can get to the incident form but I can't get to the incident number.. as it tells me No matching requests (or no permission to requests) for qualification criteria. (ARWARN 9296) Pietro. Environment: BMC ITSM : 7.6.04 SP 4 Ar Server : 7.6.0.4 SP % OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit Production configured as remote ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Assignment Menu Locked.
Hi Shambo, My istance is : Action Request System Server Version 7.6.04 SP5 201308012025 ITSM 7.6.04 OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago),kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit My idea is replace the 3 fields with 3 different custom-menus, but i've the sensation that the HPD:Help Desk Classic is a join form and replace menus operation may be imposible ! Any idea ? Thanks in advance. P Messaggio originale Da: shamb...@gmail.com Data: 28-gen-2014 18.44 A: arslist@ARSLIST.ORG Ogg: Re: Assignment Menu Locked. ** Please let me know the ar version.In 8.1 they came with granular overlay.Try using overwrite instead of No Overlay for other attributes. Please check other fields with menus attached is editable. Let me know ar server version and patch also dev studio version. RegardsShambo On Tuesday, January 28, 2014, team.rem...@libero.it team.rem...@libero.it wrote: ** Hi Shambo, I've made : 1) Overlay - View 2) Overlay - field Assigned Support Company But field Attributes, Menu Name remain locked. I cannot substitute the menu with the new custom-menu. Any idea ? Thanks in advance. P Messaggio originale Da: shamb...@gmail.com Data: 27-gen-2014 16.37 A: arslist@ARSLIST.ORG Ogg: Re: Assignment Menu Locked. ** Hi pietro,Please let me know the version remedy system.If this is 7.6.04 or above , you need to create field overlay to.modify it. Regards Shambo. On Monday, January 27, 2014, team.rem...@libero.it team.rem...@libero.it wrote: Hi Folks I would like to replace the three sub menu of 'Assignment' of the form HPD: Help Desk Classic, trying to simulate the auto-assignment function. When I run the Developer Studio, and open the form HPD: Help Desk Classic I realize that the fields Assigned Support Company, Assigned Support Organizzation and Assigned Group are locked and not editable. My idea is to replace the menu with custom menu that simulates the behavior of auto-assignment, perhaps without having to manually select Assigned Support Company, Assigned Support Organizzation, any ideas? I hope to be clear thanks in advance Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Assignment Menu Locked.
Hi Shambo, I've made : 1) Overlay - View 2) Overlay - field Assigned Support Company But field Attributes, Menu Name remain locked. I cannot substitute the menu with the new custom-menu. Any idea ? Thanks in advance. P Messaggio originale Da: shamb...@gmail.com Data: 27-gen-2014 16.37 A: arslist@ARSLIST.ORG Ogg: Re: Assignment Menu Locked. ** Hi pietro,Please let me know the version remedy system.If this is 7.6.04 or above , you need to create field overlay to.modify it. Regards Shambo. On Monday, January 27, 2014, team.rem...@libero.it team.rem...@libero.it wrote: Hi Folks I would like to replace the three sub menu of 'Assignment' of the form HPD: Help Desk Classic, trying to simulate the auto-assignment function. When I run the Developer Studio, and open the form HPD: Help Desk Classic I realize that the fields Assigned Support Company, Assigned Support Organizzation and Assigned Group are locked and not editable. My idea is to replace the menu with custom menu that simulates the behavior of auto-assignment, perhaps without having to manually select Assigned Support Company, Assigned Support Organizzation, any ideas? I hope to be clear thanks in advance Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: I: Change the date format in a notify filter.
Hi Misi, ((DATENUM (dd, $ Reported Date $) + /) + DATENUM (mm, $ Date $ shown)) + /) + DATENUM (, $ Date Reported $)) + ) + (((HOUR ($ reported Date $) + :) + MINUTE ($ reported Date $)) + :)) + SECOND (reported Date $ $) Produces this: 6/12/2013 10:41:57 You can see that the day is formatted with a single digit, is it possible to set the field with two digits? thanks in advance Peter Messaggio originale Da: m...@rrr.se Data: 6-dic-2013 10.29 A: arslist@ARSLIST.ORG Ogg: Re: I: Change the date format in a notify filter. Hi, I have not used DATENUM)= to any greater extent, but if it works your idea is not bad. Just put it in a display-only-field that you use for this purpose only. The alternative would be to change the date format for your complete AR Server, but that might affect other things. This can be done by setting the ARDATE, ARTIME and ARTIMEONLY environment variables in armonitor.conf. This would not affect your clients, only the server and any date/time - text conversions that are made. For example the $Reported Date$ to a text in an email notification. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Now we are trying to create a filter that executes the set function : DATENUM(dd, $Reported Date$) + . + DATENUM(mm, $Reported Date$) + . + YEAR(, $Reported Date$) + + HOUR($Reported Date$) + : + MINUTE ($Reported Date$) + : + SECOND($Reported Date$) do you think is a good idea ? Bye Pietro Messaggio originale Da: team.rem...@libero.it Data: 12-nov-2013 13.07 A: arslist@arslist.org Ogg: Change the date format in a notify filter. Is it possible to change the date format in a notify filter ? i.e. I need to translate a date from “11/12/2013 12:12:18 PM” (mm/gg/) to “12/11/2013 12:12:18” (gg/mm/). Can you help me ? Thanks in advance. Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: R: Re: I: Change the date format in a notify filter.
Hi, What about LPAD(DATENUM (dd, $ Reported Date $), 2, 0) ? But I'm not sure if I didn't forget something :) regards Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: I: Change the date format in a notify filter.
Maybe it must be like this : LPAD(DATENUM (dd, $ Reported Date $), 2, 00) give it a try. regards Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
Hello Mark,
I not understand out how to enter the information into the text field in append
mode.
After capturing the timestamp information and user i must set (push) data in
append mode in a text field. Is this possible? how can I do?
The append mode is active on a type diary field , as I do with a text field?
Thank you very much.Salvo
Messaggio originale
Da: mbritt...@navisite.com
Data: 20-nov-2013 19.33
A: arslist@ARSLIST.ORG
Ogg: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field
Remedy 7.6
**
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman,serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:HTML Preformatted Char;
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:Courier New;}
tt
{mso-style-priority:99;
font-family:Courier New;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:Balloon Text Char;
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:Tahoma,sans-serif;}
span.HTMLPreformattedChar
{mso-style-name:HTML Preformatted Char;
mso-style-priority:99;
mso-style-link:HTML Preformatted;
font-family:Consolas;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:Calibri,sans-serif;
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:Balloon Text Char;
mso-style-priority:99;
mso-style-link:Balloon Text;
font-family:Tahoma,sans-serif;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:Calibri,sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
-@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman,serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:HTML Preformatted Char;
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:Courier New;}
tt
{mso-style-priority:99;
font-family:Courier New;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:Balloon Text Char;
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:Tahoma,sans-serif;}
span.HTMLPreformattedChar
{mso-style-name:HTML Preformatted Char;
mso-style-priority:99;
mso-style-link:HTML Preformatted;
font-family:Consolas;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:Calibri,sans-serif;
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:Balloon Text Char;
mso-style-priority:99;
mso-style-link:Balloon Text;
font-family:Tahoma,sans-serif;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:Calibri,sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
-
--
I would go with a display only field. Then create a filter to capture the
timestamp and user, and a filter for each field you want to notify on and put
all
that in a filter guide. So it would look cleaner like this
11/20/2013 04:10:46 PM Demo (this is filter 1)
Change Support Group from ''Group1'' to ''Group2''(this is filter 2)
Change Note from ''Test'' to ''lucky test'' (this is filter3)
Another option you might be able to investigate is sending the latest Audit Log
entry.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
On Behalf Of Roger Justice
Sent: Wednesday, November 20, 2013 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make
R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
Thanks John\Roger,
with your suggest the system would send an e-mail for each change you make!
our customer asks us to send a single email with the list of changes made
behind press button 'Save'.
for example (in a single mail) :
The following Changes have been made on Ticket INC099 :
11/20/2013 04:01:46 PM Demo
Change Status from ''In Progress'' to ''Assigned''
11/20/2013 04:01:46 PM Demo
Change Priority from ''Low'' to ''Medium''
Any idea ?
Thanks in advance
Salvo
Messaggio originale
Da: john.j.rei...@lmco.com
Data: 20-nov-2013 17.18
A: arslist@ARSLIST.ORG
Ogg: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
**
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman,serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:HTML Preformatted Char;
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:Courier New;}
tt
{mso-style-priority:99;
font-family:Courier New;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:Balloon Text Char;
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:Tahoma,sans-serif;}
span.HTMLPreformattedChar
{mso-style-name:HTML Preformatted Char;
mso-style-priority:99;
mso-style-link:HTML Preformatted;
font-family:Consolas;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:Calibri,sans-serif;
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:Balloon Text Char;
mso-style-priority:99;
mso-style-link:Balloon Text;
font-family:Tahoma,sans-serif;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:Calibri,sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
-@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman,serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:HTML Preformatted Char;
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:Courier New;}
tt
{mso-style-priority:99;
font-family:Courier New;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:Balloon Text Char;
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:Tahoma,sans-serif;}
span.HTMLPreformattedChar
{mso-style-name:HTML Preformatted Char;
mso-style-priority:99;
mso-style-link:HTML Preformatted;
font-family:Consolas;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:Calibri,sans-serif;
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:Balloon Text Char;
mso-style-priority:99;
mso-style-link:Balloon Text;
font-family:Tahoma,sans-serif;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:Calibri,sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
-
--
Or use a Display Only field populated with a SET fields from the Current screen
on lose focus of the Diary Field.
DO’s are available to the Notification system and don’t need to be cleared
after the DB commit.
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior
Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
On Behalf Of Roger Justice
Sent: Wednesday,
Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
You need to provide better information. Now you want multiple entries from the diary field not all and not just the last. Please provide exactly what you want and we will be able to assist. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:04 pm Subject: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Thanks John\Roger, with your suggest the system would send an e-mail for each change you make! our customer asks us to send a single email with the list of changes made behind press button 'Save'. for example (in a single mail) : The following Changes have been made on Ticket INC099 : 11/20/2013 04:01:46 PM Demo Change Status from ''In Progress'' to ''Assigned'' 11/20/2013 04:01:46 PM Demo Change Priority from ''Low'' to ''Medium'' Any idea ? Thanks in advance Salvo Messaggio originale Da: john.j.rei...@lmco.com Data: 20-nov-2013 17.18 A: arslist@ARSLIST.ORG Ogg: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Or use a Display Only field populated with a SET fields from the Current screen on lose focus of the Diary Field. DO’s are available to the Notification system and don’t need to be cleared after the DB commit. Thank you, --- John J. Reiser Remedy Developer/Administrator SeniorSoftware Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** The Diary field is not the best object to use. You should create a character field that will hold the latest details and after you use a filter to send the notify email then have a filter that pushes the details to the diary field and delete them from the character field. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 11:10 am Subject: Problems with make blank Diary field Remedy 7.6 Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We have a Field of type Diary in a Form and we send a notify mail with the value of this Diary field, every time a change is made. Our problem is that in the diary field there are not only the last changes but all the previous. Is there a way to make blank the diary field so that it contains only the last changes? Thanks in advance. Salvo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
Our customer needs of a single email that contains the changes made on a ticket. in the previous example the user Demo makes two changes : Status and Priority in another case, the user could change the support group and Notes. The system will notify only an email contain The following Changes have been made on Ticket INC099 : 11/20/2013 04:10:46 PM Demo Change Support Group from ''Group1'' to ''Group2'' 11/20/2013 04:10:46 PM Demo Change Note from ''Test'' to ''lucky test'' you can see that the email contain just the last change and not the previous change (Status\Priority) I hope to be clear... Thanks Salvo. Messaggio originale Da: rjust2...@aol.com Data: 20-nov-2013 18.07 A: arslist@ARSLIST.ORG Ogg: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** You need to provide better information. Now you want multiple entries from the diary field not all and not just the last. Please provide exactly what you want and we will be able to assist. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:04 pm Subject: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Thanks John\Roger, with your suggest the system would send an e-mail for each change you make! our customer asks us to send a single email with the list of changes made behind press button 'Save'. for example (in a single mail) : The following Changes have been made on Ticket INC099 : 11/20/2013 04:01:46 PM Demo Change Status from ''In Progress'' to ''Assigned'' 11/20/2013 04:01:46 PM Demo Change Priority from ''Low'' to ''Medium'' Any idea ? Thanks in advance Salvo Messaggio originale Da: john.j.rei...@lmco.com Data: 20-nov-2013 17.18 A: arslist@ARSLIST.ORG Ogg: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Or use a Display Only field populated with a SET fields from the Current screen on lose focus of the Diary Field. DO’s are available to the Notification system and don’t need to be cleared after the DB commit. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** The Diary field is not the best object to use. You should create a character field that will hold the latest details and after you use a filter to send the notify email then have a filter that pushes the details to the diary field and delete them from the character field. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 11:10 am Subject: Problems with make blank Diary field Remedy 7.6 Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We have a Field of type Diary in a Form and we send a notify mail with the value of this Diary field, every time a change is made. Our problem is that in the diary field there are not only the last changes but all the previous. Is there a way to make blank the diary field so that it contains only the last changes? Thanks in advance. Salvo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
This is not possible using a Diary Field. Does your customer want a single email on a save with what happened? If that is what they want you will need to create a new field as we suggested before to capture all of the updates and then push the details to the Diary field. The only difference I can see is that you have a time stamp for each entry. Since only one person will be doing this you can capture the time Stamp and the user with you workflow for the email. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:36 pm Subject: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Our customer needs of a single email that contains the changes made on a ticket. in the previous example the user Demo makes two changes : Status and Priority in another case, the user could change the support group and Notes. The system will notify only an email contain The following Changes have been made on Ticket INC099 : 11/20/2013 04:10:46 PM Demo Change Support Group from ''Group1'' to ''Group2'' 11/20/2013 04:10:46 PM Demo Change Note from ''Test'' to ''lucky test'' you can see that the email contain just the last change and not the previous change (Status\Priority) I hope to be clear... Thanks Salvo. Messaggio originale Da: rjust2...@aol.com Data: 20-nov-2013 18.07 A: arslist@ARSLIST.ORG Ogg: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** You need to provide better information. Now you want multiple entries from the diary field not all and not just the last. Please provide exactly what you want and we will be able to assist. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:04 pm Subject: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Thanks John\Roger, with your suggest the system would send an e-mail for each change you make! our customer asks us to send a single email with the list of changes made behind press button 'Save'. for example (in a single mail) : The following Changes have been made on Ticket INC099 : 11/20/2013 04:01:46 PM Demo Change Status from ''In Progress'' to ''Assigned'' 11/20/2013 04:01:46 PM Demo Change Priority from ''Low'' to ''Medium'' Any idea ? Thanks in advance Salvo Messaggio originale Da: john.j.rei...@lmco.com Data: 20-nov-2013 17.18 A: arslist@ARSLIST.ORG Ogg: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Or use a Display Only field populated with a SET fields from the Current screen on lose focus of the Diary Field. DO’s are available to the Notification system and don’t need to be cleared after the DB commit. Thank you, --- John J. Reiser Remedy Developer/Administrator SeniorSoftware Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** The Diary field is not the best object to use. You should create a character field that will hold the latest details and after you use a filter to send the notify email then have a filter that pushes the details to the diary field and delete them from the character field. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 11:10 am Subject: Problems with make blank Diary field Remedy 7.6 Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We have a Field of type Diary in a Form and we send a notify mail with the value of this Diary field, every time a change is made. Our problem is that in the diary field there are not only the last changes but all the previous. Is there a way to make blank the diary field so that it contains only the last changes? Thanks in advance. Salvo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
I would go with a display only field. Then create a filter to capture the timestamp and user, and a filter for each field you want to notify on and put all that in a filter guide. So it would look cleaner like this 11/20/2013 04:10:46 PM Demo (this is filter 1) Change Support Group from ''Group1'' to ''Group2''(this is filter 2) Change Note from ''Test'' to ''lucky test'' (this is filter3) Another option you might be able to investigate is sending the latest Audit Log entry. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** This is not possible using a Diary Field. Does your customer want a single email on a save with what happened? If that is what they want you will need to create a new field as we suggested before to capture all of the updates and then push the details to the Diary field. The only difference I can see is that you have a time stamp for each entry. Since only one person will be doing this you can capture the time Stamp and the user with you workflow for the email. -Original Message- From: team.rem...@libero.itmailto:team.rem...@libero.it team.rem...@libero.itmailto:team.rem...@libero.it To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:36 pm Subject: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Our customer needs of a single email that contains the changes made on a ticket. in the previous example the user Demo makes two changes : Status and Priority in another case, the user could change the support group and Notes. The system will notify only an email contain The following Changes have been made on Ticket INC099 : 11/20/2013 04:10:46 PM Demo Change Support Group from ''Group1'' to ''Group2'' 11/20/2013 04:10:46 PM Demo Change Note from ''Test'' to ''lucky test'' you can see that the email contain just the last change and not the previous change (Status\Priority) I hope to be clear... Thanks Salvo. Messaggio originale Da: rjust2...@aol.commailto:rjust2...@aol.com Data: 20-nov-2013 18.07 A: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Ogg: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** You need to provide better information. Now you want multiple entries from the diary field not all and not just the last. Please provide exactly what you want and we will be able to assist. -Original Message- From: team.rem...@libero.itmailto:team.rem...@libero.it team.rem...@libero.itmailto:team.rem...@libero.it To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:04 pm Subject: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Thanks John\Roger, with your suggest the system would send an e-mail for each change you make! our customer asks us to send a single email with the list of changes made behind press button 'Save'. for example (in a single mail) : The following Changes have been made on Ticket INC099 : 11/20/2013 04:01:46 PM Demo Change Status from ''In Progress'' to ''Assigned'' 11/20/2013 04:01:46 PM Demo Change Priority from ''Low'' to ''Medium'' Any idea ? Thanks in advance Salvo Messaggio originale Da: john.j.rei...@lmco.commailto:john.j.rei...@lmco.com Data: 20-nov-2013 17.18 A: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Ogg: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Or use a Display Only field populated with a SET fields from the Current screen on lose focus of the Diary Field. DO’s are available to the Notification system and don’t need to be cleared after the DB commit. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 11:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** The Diary field is not the best object to use. You should create a character field that will hold the latest details and after you use a filter to send the notify email then have a filter that pushes the details to the diary field and delete them from the character field. -Original Message- From: team.rem...@libero.itmailto:team.rem...@libero.it team.rem...@libero.itmailto:team.rem...@libero.it To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 11:10 am Subject: Problems with make blank Diary field Remedy 7.6 Hi all, we
Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
I agree that the Audit Log Entry would be more efficient since your concept of using filters to compare TR and DB values would be problematic since we do not know how many fields could be changed. -Original Message- From: Brittain, Mark mbritt...@navisite.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 1:34 pm Subject: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** I would go with a display only field. Then create a filter to capture the timestamp and user, and a filter for each field you want to notify on and put all that in a filter guide. So it would look cleaner like this 11/20/2013 04:10:46 PM Demo (this is filter 1) Change Support Group from ''Group1'' to ''Group2''(this is filter 2) Change Note from ''Test'' to ''lucky test'' (this is filter3) Another option you might be able to investigate is sending the latest Audit Log entry. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** This is not possible using a Diary Field. Does your customer want a single email on a save with what happened? If that is what they want you will need to create a new field as we suggested before to capture all of the updates and then push the details to the Diary field. The only difference I can see is that you have a time stamp for each entry. Since only one person will be doing this you can capture the time Stamp and the user with you workflow for the email. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:36 pm Subject: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Our customer needs of a single email that contains the changes made on a ticket. in the previous example the user Demo makes two changes : Status and Priority in another case, the user could change the support group and Notes. The system will notify only an email contain The following Changes have been made on Ticket INC099 : 11/20/2013 04:10:46 PM Demo Change Support Group from ''Group1'' to ''Group2'' 11/20/2013 04:10:46 PM Demo Change Note from ''Test'' to ''lucky test'' you can see that the email contain just the last change and not the previous change (Status\Priority) I hope to be clear... Thanks Salvo. Messaggio originale Da: rjust2...@aol.com Data: 20-nov-2013 18.07 A: arslist@ARSLIST.ORG Ogg: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** You need to provide better information. Now you want multiple entries from the diary field not all and not just the last. Please provide exactly what you want and we will be able to assist. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:04 pm Subject: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Thanks John\Roger, with your suggest the system would send an e-mail for each change you make! our customer asks us to send a single email with the list of changes made behind press button 'Save'. for example (in a single mail) : The following Changes have been made on Ticket INC099 : 11/20/2013 04:01:46 PM Demo Change Status from ''In Progress'' to ''Assigned'' 11/20/2013 04:01:46 PM Demo Change Priority from ''Low'' to ''Medium'' Any idea ? Thanks in advance Salvo Messaggio originale Da: john.j.rei...@lmco.com Data: 20-nov-2013 17.18 A: arslist@ARSLIST.ORG Ogg: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Or use a Display Only field populated with a SET fields from the Current screen on lose focus of the Diary Field. DO’s are available to the Notification system and don’t need to be cleared after the DB commit. Thank you, --- John J. Reiser Remedy Developer/Administrator SeniorSoftware Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** The Diary field is not the best object to use. You should create a character field that will hold the latest details and after you use a filter to send the notify email then have a filter that pushes the details to the diary field and delete them from the character field. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG
R: Re: Save user preferences not work.
Hi Lj,the situation is really strange ! nobody users are be able to save the
preferences...the System response ok !
But nothing happens !...now I open a defect !Thanks in advance.Pietro.
Messaggio originale
Da: lj.longw...@gmail.com
Data: 15-nov-2013 15.13
A: arslist@ARSLIST.ORG
Ogg: Re: Save user preferences not work.
**
Peter,If the save preferences is not working properly, I would recommend
contacting BMC and opening a defect. I know the feature requires a preference
server be set for the Mid-Tier...you could certainly check to see if the user
preference record is getting updated...
On Fri, Nov 15, 2013 at 7:06 AM, team.rem...@libero.it team.rem...@libero.it
wrote:
Hi All,
My istance is :
Action Request System Server Version 7.6.04 SP5 201308012025
OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago),
kernel 2.6.32-358.23.2.el6.x86_64
Database vendor/version - Remote or local: Oracle Database 11g Release
11.2.0.3.0 - 64bit
Now,
in the Incident Management Console I'm trying to customize the display by
inserting or deleting COLUMNS, although pressing the SAVE button, exiting and
re-entering, the Remedy view DOES NOT APPEAR AS WAS PREVIOUSLY SET.
The same situation happens when I use the Overview Console, you can not save
the preferences that you are selected on 'show' menu, besides I can not make a
selection for all of my groups without Assignee ('Unassigned')
Currently when i enter in the Overview Console are displays only the tickets
assigned to yourself, i'd like to display the tickets only awarded to the group
'unassigned'
I have passed the message to colleagues to change manually the 'show'
dropdownlist everytime that it logs in, but if you could have automatically
would certainly be more comfortable.
Thanks in advance
Peter
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
R: Re: Open Incident in new page of browser.
wow Great ! Thanks very muchPietro Messaggio originale Da: rjust2...@aol.com Data: 13-nov-2013 19.39 A: arslist@ARSLIST.ORG Ogg: Re: Open Incident in new page of browser. ** This is from the Users Guide. Can I force a second window to open? If you press the Shift key and then click a record entry in a console or in any search results table, the record opens in a second window. Also, if you hold the Shift key and click a link, button, and so on, the form or dialog box associated with the link or button opens in another window. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 13, 2013 1:35 pm Subject: Open Incident in new page of browser. Hi All, i work on ITSM 7.6.4 SP5. When i select by double click an incident (from incident management console), is it possible to open that incident in another page of the brower in order to have accidents spread across multiple pages at once? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Menu not sorted in ITSM 7.6.004 SP 5
Yes, now it works ! thanks very much ! Pietro Messaggio originale Da: carlbwil...@gmail.com Data: 11-nov-2013 14.15 A: arslist@ARSLIST.ORG Ogg: Re: Menu not sorted in ITSM 7.6.004 SP 5 Hi, This is an AR Configuration setting to be placed in the ar.conf (or equivalent) file. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 11 November 2013 12:22 To: arslist@ARSLIST.ORG Subject: R: Re: Menu not sorted in ITSM 7.6.004 SP 5 Thanks Carl, can you help me to find filed 'Max-Entries-Per-Search-Menu' ? Kind Regards, P Messaggio originale Da: carlbwil...@gmail.com Data: 11-nov-2013 13.02 A: arslist@ARSLIST.ORG Ogg: Re: Menu not sorted in ITSM 7.6.004 SP 5 Hi, https://communities.bmc.com/message/355680#355680 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 11 November 2013 11:59 To: arslist@ARSLIST.ORG Subject: Menu not sorted in ITSM 7.6.004 SP 5 Hello to all, we have updated our ITSM with version 7.6. Now happens, that the values in the menus are not sorted correctly (i.e. Company, Assignee ..) I checked the definition of the menu from the Developer Studio, seems to me entirely correct. any Ideas? Thanks in advance. Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Menu not sorted in ITSM 7.6.004 SP 5
Thanks Carl, can you help me to find filed 'Max-Entries-Per-Search-Menu' ? Kind Regards, P Messaggio originale Da: carlbwil...@gmail.com Data: 11-nov-2013 13.02 A: arslist@ARSLIST.ORG Ogg: Re: Menu not sorted in ITSM 7.6.004 SP 5 Hi, https://communities.bmc.com/message/355680#355680 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 11 November 2013 11:59 To: arslist@ARSLIST.ORG Subject: Menu not sorted in ITSM 7.6.004 SP 5 Hello to all, we have updated our ITSM with version 7.6. Now happens, that the values in the menus are not sorted correctly (i.e. Company, Assignee ..) I checked the definition of the menu from the Developer Studio, seems to me entirely correct. any Ideas? Thanks in advance. Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Old Reports Remedy 7,1 not work on Remedy 7.6
Hi Sandra, the configuration it's ok. but I discovered a strange condition. when you select all the resulting records, the report function works perfectly. When you select one or more records of the relationship does not work. in practice, the function will only work with 'select all'! Incredible! bugs? Messaggio originale Da: sandra.henni...@usdoj.gov Data: 24-ott-2013 13.32 A: arslist@ARSLIST.ORG Ogg: Re: Old Reports Remedy 7,1 not work on Remedy 7.6 Pietro, Go to the Report form and check the report's details on the form, especially the Form Name and Server field. Try to run the report from a Remedy Windows User Tool - is an error produced? Thank you, Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Thursday, October 24, 2013 7:21 AM To: arslist@ARSLIST.ORG Subject: Old Reports Remedy 7,1 not work on Remedy 7.6 Hi folks, after upgrating the remedy environment 7,1 in Remedy 7,6 , when i try to execute , the old report migrated, in 'Report Creatort', it doesn't work ! the system is not able to read data from owner form ! Can you help me ? Thanks in advance. Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Field ID is not related to this form: HPD:Help Desk (ARERR 311)
correct! the problem is. Strangely, we do not have the ID field on HPD: HelpDesk but on the join form (HPD: Help Desk Classic) field exists. could we create a similar head of HPD: Help Desk? Thanks in advance. Salvo Messaggio originale Da: mbritt...@navisite.com Data: 15-ott-2013 14.26 A: arslist@ARSLIST.ORG Ogg: Re: quot;Field ID is not related to this form: HPD:Help Desk (ARERR 311) quot; I'm on 7.6 and did something similar where I added a field to the HPD:Help Desk form and wanted it to appear in the Incident Console. Learned the hard way that field id in both forms need to be the same. Probably the field id in the join form does not exist in the Help Desk form. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Tuesday, October 15, 2013 7:13 AM To: arslist@ARSLIST.ORG Subject: Field ID is not related to this form: HPD:Help Desk (ARERR 311) Hi folks, We made the Upgrade Remedy from the version 7.1 to the version 7.6. We added some Custom fields in the Help Desk Classic Form. Our need is that some of these fields can be viewed among the columns of the Incident Management Console. We carry out the following steps: 1)Added the fields in the IncidentWatchList Join Form 2)Added the fields in the columns of the Incident Management Console Form. When we move through the Midtier to the Incident Management Console, we receive the following error message: Field ID is not related to this form: HPD:Help Desk (ARERR 311) Can anyone help us? Thanks in advance. Best regards Salvo. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Define a new Assignment Method.
Hi Ryan, Thank you for your reply. I try to explain... I'd like to activate the method on the HPD:Help_Desk form , in the selection of the support group's Assignee. Now the system does not select automatically an Assignee, and we thought to automatize the selection of Assignee at the some time of Ticket save. I hope I was sufficient clear , if you need more info please ask. Thanks in advance. Pietro Messaggio originale Da: ryan_down...@bmc.com Data: 9-lug-2013 14.18 A: arslist@ARSLIST.ORG Ogg: Re: Define a new quot;Assignment Methodquot;. Hi Team Remedy, There is always a way :) In order to do what you are speaking ofTry using the following documentation link as a guide to adding your own assignment process and associated rules: https://docs.bmc. com/docs/display/public/ars8000/Integrating+the+BMC+Remedy+Assignment+Engine+into+an+application Hope this helps :) Regards, Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of Team Remedy Sent: Tuesday, July 09, 2013 6:21 AM To: arslist@ARSLIST.ORG Subject: Define a new Assignment Method. Hi all, do you think that it's possible to define a new kind of Assignment Method? Now, there are three methods which are used by assignment engine for auto individual assignment Round Robin Capacity based Number Based I would like to create a customized method, in order to use it in Assignment Rule task. thanks in advance. Pietro My instance : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Service Desk 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Define a new Assignment Method.
Hi Adhwari, Thank you so much... i agree with you !!! that is the question! ...my customer asked me to develop an automatic system that, if Assignee (in the Assigment tab) is NULL, we must push the user that in that moment are saving the ticket ! (user has the ticket ownership). if I'll be able to develop a Assignment Method I'll use it inAssignment Rule task (as you say) ! do you think that I'm crazy ? :) however, In conclusion, do you think is more appropriate to develop an AL that start when you save the ticket, bypassing Assignment Rule task? ;) Thank you so much for the active collaboration Peter. Messaggio originale Da: adhwari_kulka...@bmc.com Data: 9-lug-2013 15.33 A: arslist@ARSLIST.ORG Ogg: Re: Define a new quot;Assignment Methodquot;. Hi Pietro, The three methods that you have described are the algorithms the assignment engine uses to choose an assignee. An assignment method (rule) is the one that has a qualification which will fetch a set of assignees from a given table(assignee Table). The assignment engine uses one of the above mentioned algorithms to choose one assignee from the set. To solve your problem you need to write, 1. A rule that will describe your criteria. You will write the qualification here that tells your business need. Herein you will choose the algorithm (RR or capacity or number). 2. A new assignment process wherein the Request form would be HPD:Help_Desk. I hope this will help you. Regards, Adhwari Kulkarni -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 09 July 2013 18:16 To: arslist@ARSLIST.ORG Subject: R: Re: Define a new Assignment Method. Hi Ryan, Thank you for your reply. I try to explain... I'd like to activate the method on the HPD:Help_Desk form , in the selection of the support group's Assignee. Now the system does not select automatically an Assignee, and we thought to automatize the selection of Assignee at the some time of Ticket save. I hope I was sufficient clear , if you need more info please ask. Thanks in advance. Pietro Messaggio originale Da: ryan_down...@bmc.com Data: 9-lug-2013 14.18 A: arslist@ARSLIST.ORG Ogg: Re: Define a new quot;Assignment Methodquot;. Hi Team Remedy, There is always a way :) In order to do what you are speaking ofTry using the following documentation link as a guide to adding your own assignment process and associated rules: https://docs.bmc. com/docs/display/public/ars8000/Integrating+the+BMC+Remedy+Assignment+Engine+into+an+application Hope this helps :) Regards, Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST. ORG] On Behalf Of Team Remedy Sent: Tuesday, July 09, 2013 6:21 AM To: arslist@ARSLIST.ORG Subject: Define a new Assignment Method. Hi all, do you think that it's possible to define a new kind of Assignment Method? Now, there are three methods which are used by assignment engine for auto individual assignment Round Robin Capacity based Number Based I would like to create a customized method, in order to use it in Assignment Rule task. thanks in advance. Pietro My instance : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Service Desk 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Taking a database backup with ARServer running.
I know that I can take the DB backup even if the ARServer is running. This isn't my question (I'm also the DBA, I know that I can and I know how to do this ).The matter is if I can consider the ARServer application consistent because it's running. Messaggio originale Da: mayurbw...@gmail.com Data: 11-apr-2013 14.47 A: arslist@ARSLIST.ORG Ogg: Re: Taking a database backup with ARServer running. ** BTW its DB activity and not AR. Remedy does not have inbuilt mechanism to backup underlying DB. sent using Galaxy Nexus On Apr 11, 2013 6:12 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: You should be able to do that. It would be transparent to AR. Online backup is possible. Check with DBA. sent using Galaxy Nexus On Apr 11, 2013 2:29 PM, team.rem...@libero.it team.rem...@libero.it wrote: Hi All, Is there a remedy command that place the ARServer in a consistent state so i can freely backup the underlying database throught database native tools without the need of shutting down the ARServer? The goal is to take a database backup with application consistency having the ARServer upamp;running, minimizing the downtime. Is there any way? Thanks in advance, Ale. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: R: Re: Taking a database backup with ARServer running.
So you are concerned about the AR performance? If that is the case; then it shouldn't be the issue. Schedule backup during non peak hours. sent using Galaxy Nexus On Apr 11, 2013 6:21 PM, team.rem...@libero.it team.rem...@libero.it wrote: ** I know that I can take the DB backup even if the ARServer is running. This isn't my question (I'm also the DBA, I know that I can and I know how to do this ). The matter is if I can consider the ARServer application consistent because it's running. Messaggio originale Da: mayurbw...@gmail.com Data: 11-apr-2013 14.47 A: arslist@ARSLIST.ORG Ogg: Re: Taking a database backup with ARServer running. ** BTW its DB activity and not AR. Remedy does not have inbuilt mechanism to backup underlying DB. sent using Galaxy Nexus On Apr 11, 2013 6:12 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: You should be able to do that. It would be transparent to AR. Online backup is possible. Check with DBA. sent using Galaxy Nexus On Apr 11, 2013 2:29 PM, team.rem...@libero.it team.rem...@libero.it wrote: Hi All, Is there a remedy command that place the ARServer in a consistent state so i can freely backup the underlying database throught database native tools without the need of shutting down the ARServer? The goal is to take a database backup with application consistency having the ARServer uprunning, minimizing the downtime. Is there any way? Thanks in advance, Ale. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: ReportCreator Form Duplicates Fields.
Hello Jason, thanks for your valuable indication. I thought to change the menu associated with the field using the object ReportCreator: FieldLabelIDList, are you agree ? is this a good idea ? Bye Pietro Messaggio originale Da: jlb...@yahoo.com Data: 10-apr-2013 13.46 A: arslist@ARSLIST.ORG Ogg: Re: ReportCreator Form Duplicates Fields. That's because there are fields on the incident form with duplicate labels. Customer company, direct contact company, incident company, customer department, direct contact department. It also causes problems when doing an advanced search. If you put 'Department' in the search bar, the system can't determine which field to use, (for customer or contact) and just chooses 1. (Fun fact, the order in which the mid-tier chooses the field to use is opposite of the user tool. Causing one to search the customer department and the other to search the contact department for the same advanced qualification.) To fix both issues, you need to change the display names of those fields so they are unique. Jason Bess On Apr 10, 2013, at 5:45 AM, Team Remedy team.rem...@libero.it wrote: Hi All, We work on an istance of Remedy with this topics : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Now, We are facing a singular condition about creating report definition files web using ReportCreator form. When we use the 'Field' tab we observe that in the dropdownlist appear duplicates fields, why ? I.e. two 'Company*+' fields or two 'Department' fields Is it right ? I'm not so sure ! Any idea ? Can you help me ? thanks in advance. Pietro. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Cattura.JPG ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
arsignal -r in a server group
Looking for some expertise on using this little gadget. I have been experimenting with using arsignal -r to recache the servers in our server group, as an alternate to restarting the ar system service on all the servers. I'm thinking this will reduce the impact to the end users. However, in my tests, executing this command hangs the server for about 10 minutes. Is this normal? Because for that matter, might as well just restart the service. Is there any advantace to using arsignal instead of a restart. Also, the documentation says to execute as follows arsignal -r server_name where server_name is the name of the server that is to reload the information, and that you can execute from any server. So, I figure I can execute it from the admin server, once for each server. But I find that this does not work, that I have to go to each server, and execute it from there. Is that correct? ARS 7.1 Thanks, .ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: arsignal -r in a server group
Are you using the server group name for server_name or the actual server name? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Wednesday, August 31, 2011 5:40 AM To: arslist@ARSLIST.ORG Subject: arsignal -r in a server group ** Looking for some expertise on using this little gadget. I have been experimenting with using arsignal -r to recache the servers in our server group, as an alternate to restarting the ar system service on all the servers. I'm thinking this will reduce the impact to the end users. However, in my tests, executing this command hangs the server for about 10 minutes. Is this normal? Because for that matter, might as well just restart the service. Is there any advantace to using arsignal instead of a restart. Also, the documentation says to execute as follows arsignal -r server_name where server_name is the name of the server that is to reload the information, and that you can execute from any server. So, I figure I can execute it from the admin server, once for each server. But I find that this does not work, that I have to go to each server, and execute it from there. Is that correct? ARS 7.1 Thanks, .ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: arsignal -r in a server group
Ron, Depending on the number of servers that you have in your server group, ten minutes is not bad. I have used this command in a small server group (two servers) for a SIT environment and depending on the number of objects that are required to be synchronized it rarely took less than ten minutes. For a production server group containing ten servers, it has taken significantly longer. While you may have experienced equal or lesser times to simply restart the BMC Remedy Arserver service there are other processes that are dependent on the service. I would take a look a the dependencies on the BMC Remedy Arserver service and perform some tests if you prefer to compare the two options and gather comparable times and verify the additional dependent functions to see if all of the services come up in the same time it takes you to simply run the arsignal command. I am betting it doesn't You should be able to execute this command from the primary admin server in the server group. There should not be a need to go to each server to perform the command. Bottom line, this typically a much more efficient method to synchronize the servers in your server group and should be capable of executing from your admin server. Ten minutes is exceptional for a production server group and even for some development and test server groups. Sounds like a great topic for a birds of a feather session at the upcoming WWRUG11 or a question to ask at the Evening with Engineering! Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html http://www.wwrug11.com/contact_phil.html From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Wednesday, August 31, 2011 5:40 AM To: arslist@ARSLIST.ORG Subject: arsignal -r in a server group ** Looking for some expertise on using this little gadget. I have been experimenting with using arsignal -r to recache the servers in our server group, as an alternate to restarting the ar system service on all the servers. I'm thinking this will reduce the impact to the end users. However, in my tests, executing this command hangs the server for about 10 minutes. Is this normal? Because for that matter, might as well just restart the service. Is there any advantace to using arsignal instead of a restart. Also, the documentation says to execute as follows arsignal -r server_name where server_name is the name of the server that is to reload the information, and that you can execute from any server. So, I figure I can execute it from the admin server, once for each server. But I find that this does not work, that I have to go to each server, and execute it from there. Is that correct? ARS 7.1 Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: arsignal -r in a server group
I'm using the actual server name. On Wed, Aug 31, 2011 at 9:52 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Are you using the server group name for server_name or the actual server name? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Wednesday, August 31, 2011 5:40 AM To: arslist@ARSLIST.ORG Subject: arsignal -r in a server group ** Looking for some expertise on using this little gadget. I have been experimenting with using arsignal -r to recache the servers in our server group, as an alternate to restarting the ar system service on all the servers. I'm thinking this will reduce the impact to the end users. However, in my tests, executing this command hangs the server for about 10 minutes. Is this normal? Because for that matter, might as well just restart the service. Is there any advantace to using arsignal instead of a restart. Also, the documentation says to execute as follows arsignal -r server_name where server_name is the name of the server that is to reload the information, and that you can execute from any server. So, I figure I can execute it from the admin server, once for each server. But I find that this does not work, that I have to go to each server, and execute it from there. Is that correct? ARS 7.1 Thanks, .ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: arsignal -r in a server group
Thanks for the info Phil. Interesting that you should say that a much more efficient method to synchronize the servers. Because I believe the arsignal was successful at caching some settings that were out-of-sync, which a regular ar restart was not able to capture. Though I can't confirm that. But it was regarding the Menu Access settings in the view properties. Example, Search option was turned off, yet the search button appeared on the Incident form. This remained the case for about a year, ar server restarts never caught this, until I ran the arsignal. Or at least that is my theory. Does this make sense to you? .ron On Wed, Aug 31, 2011 at 9:58 AM, Phil Bautista bauti...@bullcreek.comwrote: ** Ron, ** ** Depending on the number of servers that you have in your server group, ten minutes is not bad. I have used this command in a small server group (two servers) for a SIT environment and depending on the number of objects that are required to be synchronized it rarely took less than ten minutes. For a production server group containing ten servers, it has taken significantly longer. While you may have experienced equal or lesser times to simply restart the BMC Remedy Arserver service there are other processes that are dependent on the service. I would take a look a the dependencies on the BMC Remedy Arserver service and perform some tests if you prefer to compare the two options and gather comparable times and verify the additional dependent functions to see if all of the services come up in the same time it takes you to simply run the arsignal command. I am betting it doesn’t ** ** You should be able to execute this command from the primary admin server in the server group. There should not be a need to go to each server to perform the command. ** ** Bottom line, this typically a much more efficient method to synchronize the servers in your server group and should be capable of executing from your admin server. Ten minutes is exceptional for a production server group and even for some development and test server groups. ** ** Sounds like a great topic for a birds of a feather session at the upcoming WWRUG11 or a question to ask at the Evening with Engineering! ** ** Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Ron Tavares *Sent:* Wednesday, August 31, 2011 5:40 AM *To:* arslist@ARSLIST.ORG *Subject:* arsignal -r in a server group ** ** ** Looking for some expertise on using this little gadget. I have been experimenting with using arsignal -r to recache the servers in our server group, as an alternate to restarting the ar system service on all the servers. I'm thinking this will reduce the impact to the end users. However, in my tests, executing this command hangs the server for about 10 minutes. Is this normal? Because for that matter, might as well just restart the service. Is there any advantace to using arsignal instead of a restart. Also, the documentation says to execute as follows arsignal -r server_name where server_name is the name of the server that is to reload the information, and that you can execute from any server. So, I figure I can execute it from the admin server, once for each server. But I find that this does not work, that I have to go to each server, and execute it from there. Is that correct? ARS 7.1 Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: arsignal -r in a server group
If for whatever reasons you want to recache them separately without restarting them, use the –g switch with the arsignal utility.. But as Phil pointed out the –r utility is designed for automatic recache of multiple servers within the server group and the best documented way to go about it. Restarting servers will take at least a few minutes more than this signal does as restarting involves both stopping the service and starting it besides re-reading the new cache.. The arsignal simply dumps the old cache and reads the new one and applies it while it keeps the users locked out for a while.. Sure it would be nice if the server hung on to the old cache and kept users connected to it, while it read the new definition to build a new cache, but it was probably not designed that way perhaps for scalability because these systems have grown quite big and they can only get bigger and not shrink.. Joe From: Phil Bautista Sent: Wednesday, August 31, 2011 9:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: arsignal -r in a server group ** Ron, Depending on the number of servers that you have in your server group, ten minutes is not bad. I have used this command in a small server group (two servers) for a SIT environment and depending on the number of objects that are required to be synchronized it rarely took less than ten minutes. For a production server group containing ten servers, it has taken significantly longer. While you may have experienced equal or lesser times to simply restart the BMC Remedy Arserver service there are other processes that are dependent on the service. I would take a look a the dependencies on the BMC Remedy Arserver service and perform some tests if you prefer to compare the two options and gather comparable times and verify the additional dependent functions to see if all of the services come up in the same time it takes you to simply run the arsignal command. I am betting it doesn’t You should be able to execute this command from the primary admin server in the server group. There should not be a need to go to each server to perform the command. Bottom line, this typically a much more efficient method to synchronize the servers in your server group and should be capable of executing from your admin server. Ten minutes is exceptional for a production server group and even for some development and test server groups. Sounds like a great topic for a birds of a feather session at the upcoming WWRUG11 or a question to ask at the Evening with Engineering! Phil Bautista, WWRUG11 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug11.com/contact_phil.html From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Wednesday, August 31, 2011 5:40 AM To: arslist@ARSLIST.ORG Subject: arsignal -r in a server group ** Looking for some expertise on using this little gadget. I have been experimenting with using arsignal -r to recache the servers in our server group, as an alternate to restarting the ar system service on all the servers. I'm thinking this will reduce the impact to the end users. However, in my tests, executing this command hangs the server for about 10 minutes. Is this normal? Because for that matter, might as well just restart the service. Is there any advantace to using arsignal instead of a restart. Also, the documentation says to execute as follows arsignal -r server_name where server_name is the name of the server that is to reload the information, and that you can execute from any server. So, I figure I can execute it from the admin server, once for each server. But I find that this does not work, that I have to go to each server, and execute it from there. Is that correct? ARS 7.1 Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: arsignal -r in a server group
Ron, That does make sense to me. As Joe points out, the function dumps ALL cache and then reloads it. I am not certain but based upon what you found, the cache may not have been completely refreshed from the restart of the server. (Perhaps if I make enough steps out of bounds in answering you, Doug Mueller himself will step in and correct me, or at least fill in the blanks ) If I remember (a big IF), perhaps I will bring up this issue at the WWRUG on the night we meet with the Engineers (including Doug). If I don't remember, perhaps someone on the list will remind me when we are standing around the BMC Engineering staff (I heard Darius is going to be there this year - Again)! One of the interesting things about what you are doing is that even when you only suspect something may be wrong (like seeing a setting you would expect to be refreshed with a restart or cache flush) it is most helpful, if time allows (for non-production issues mainly) to capture - even if it is just a screen shot - what you find before you perform the function that you think may correct or otherwise impact the current conditions. As you have discovered, after the proposed fix is put in place it is often times impossible to identify the root cause. Taking data points along the way may seem like a lot of work to do for very little return, but the fact that you have theorized what you suspect may have been the cause is a good gut feel indication that you were probably right. The use of the resulting documentation can be used by the rest of the team and put into a KB or other repository that would otherwise go by the wayside. As a consultant, it is truly valuable for me to leave my customers with documentation of what was performed and why. Although this may appear to eliminate the need for them to hire you back, it actually works in your (and their) favor. Both parties benefit since they not only have the work product and supporting documentation of your efforts, but you instill a level of trust with all those you interact with. Good in case they want to call you back for more work as well as leaving a trail of great references JJ Phil Bautista, WWRUG11 Advisory Board 512-731-0304 Social - http://www.facebook.com/phil.bautista http://www.facebook.com/phil.bautista Business - http://www.linkedin.com/in/philbautista http://www.linkedin.com/in/philbautista WWRUG11 - http://www.wwrug11.com/contact_phil.html http://www.wwrug11.com/contact_phil.html From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Wednesday, August 31, 2011 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: arsignal -r in a server group ** Thanks for the info Phil. Interesting that you should say that a much more efficient method to synchronize the servers. Because I believe the arsignal was successful at caching some settings that were out-of-sync, which a regular ar restart was not able to capture. Though I can't confirm that. But it was regarding the Menu Access settings in the view properties. Example, Search option was turned off, yet the search button appeared on the Incident form. This remained the case for about a year, ar server restarts never caught this, until I ran the arsignal. Or at least that is my theory. Does this make sense to you? .ron On Wed, Aug 31, 2011 at 9:58 AM, Phil Bautista bauti...@bullcreek.com wrote: ** Ron, Depending on the number of servers that you have in your server group, ten minutes is not bad. I have used this command in a small server group (two servers) for a SIT environment and depending on the number of objects that are required to be synchronized it rarely took less than ten minutes. For a production server group containing ten servers, it has taken significantly longer. While you may have experienced equal or lesser times to simply restart the BMC Remedy Arserver service there are other processes that are dependent on the service. I would take a look a the dependencies on the BMC Remedy Arserver service and perform some tests if you prefer to compare the two options and gather comparable times and verify the additional dependent functions to see if all of the services come up in the same time it takes you to simply run the arsignal command. I am betting it doesn't You should be able to execute this command from the primary admin server in the server group. There should not be a need to go to each server to perform the command. Bottom line, this typically a much more efficient method to synchronize the servers in your server group and should be capable of executing from your admin server. Ten minutes is exceptional for a production server group and even for some development and test server groups. Sounds like a great topic for a birds of a feather session at the upcoming WWRUG11 or a question to ask at the Evening with Engineering! Phil Bautista, WWRUG11 Advisory Board 512-731-0304
R: Re: special characters
do you think that the problem is the wrong installation ? on my Remedy there are some Company that use the current language standard eurpean (Latin 1), and now arrive this Company that 'speak' Slovenian... how i can do ? in particulary i have a xls file with the stange Character and when I copy and paste in a Remdey field, this report wrong character ? it's ok ? thank's in advance. P. Messaggio originale Da: frederick.w.gro...@xo.com Data: 8-ago-2011 15.40 A: arslist@ARSLIST.ORG Ogg: Re: special characters I believe it depends on what languages you selected during the install (as well as what language(s) you have your database set up for. From the compatability matrix it lists the Language Offerings • L2 = Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Monday, August 08, 2011 8:32 AM To: arslist@ARSLIST.ORG Subject: special characters Hello everyone, I would like inckude some operators in the form of people who have the first name special characters (particularly Slovenians). My Sys is Remedy 7.1 on Windows Server 2003. There is a Slovenian Client? What mistake? help me I do not know where to find the error. thanks Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: special characters
Hi, now i verify and after report you ! Bye P. Messaggio originale Da: lj.longw...@gmail.com Data: 8-ago-2011 15.39 A: arslist@ARSLIST.ORG Ogg: Re: special characters Peter, You will first need to ensure that your Remedy DB is setup in a character set that supports the characters you are trying to use. I believe that step alone will allow you to create the loginsif it's not already setup in that manner, then you are going to need to go through a data migration process of setting up a new db with the correct database character set and migrate the data from one to the other -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Monday, August 08, 2011 6:32 AM To: arslist@ARSLIST.ORG Subject: special characters Hello everyone, I would like inckude some operators in the form of people who have the first name special characters (particularly Slovenians). My Sys is Remedy 7.1 on Windows Server 2003. There is a Slovenian Client? What mistake? help me I do not know where to find the error. thanks Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: I can not connect to the AR System Server.
Hello Robert, I'm sorry but following your instructions I could not solve. I stopped the Remedy service, and after I rebooted the server Windows (I think it's the same thing to restart the Oracle instance, you agree?). any ideas? Thank you very much Peter Messaggio originale Da: robert.hever...@gmail.com Data: 29-giu-2011 15.40 A: arslist@ARSLIST.ORG Ogg: Re: I can not connect to the AR System Server. ** Hi, It is not a Licensing issue. Most like it is an issue with the database. Usually, a restart of the system would clear this. Stop the Remedy service, stop the database, then start the database, and start Remedy. If you have already tried this with no success, I am not sure where to go from there. Robert On Wed, Jun 29, 2011 at 6:19 AM, team.rem...@libero.it team.rem...@libero.it wrote: I do not I access the Remedy Test, probably because I was wrong to load the trial license type. how can I remove these licenses, so it can access the Remedy? after loading the new licenses trials appeared the error from the client: ARERR [90] Unable to establish a network connection to the AR System server: XXX.XXX.XXX.XXX.: RPC: Miscellaneous tli error - System error (Connection refused). a popup appears on the server: AR System Server Executable (Oracle) encountered a problem and needed to close any ideas? I'm working there for many days on this problem ... I go crazy! Thanks in advance Peter Remedy 6.3 Windows Server 2003 Oracle 10g ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: R: Re: I can not connect to the AR System Server.
Hello, If i remember correct (and list please correct, if wrong), Since your configuration is Remedy 6.3 Windows Server 2003 Oracle 10g - you need a 9i client to connect to 10g for 6.3 ARS. - with the ar.conf, your database client/home needs to point to 9i Installation the 9i client, - test connecting to the 10g db with the client only - then modified to ar.conf - try starting up the arsystem -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/R-Re-I-can-not-connect-to-the-AR-System-Server-tp6529185p6529250.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Rif: Generic People
Yess! It work! RESOLVED. I had said it was easy I followed more or less the same way but probably wrong something. Grazie mille :-) Davide. Messaggio originale Da: luisaclotilde.car...@sgsbp.it Data: 9-giu-2011 16.03 A: arslist@ARSLIST.ORG Ogg: Rif: ** Hi, you need 2 filter; the first executing a Set field action looking for 'Corporate ID' in People and writing a values in same other field about person (es. filed 'Name')with option If no request match --- Set fileds to $NULL$ The next Filter run if the field 'Name' is $NULL$ and set values for 'Generic People'. bye Luisa Carena Gestione Postazioni Periferiche e Asset SGS BP Gruppo Banco Popolare via Negroni 12 - 28100 Novara Tel: 0321-663995 Email: luisaclotilde.car...@sgsbp.it team.rem...@libero.it team.rem...@libero.it - 09/06/2011 15.34 Inviato da: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Per favore, rispondere a arslist@ARSLIST.ORG Per:arslist@ARSLIST.ORG CC: Oggetto: Hi. I crated a web service trought IncidentInterfaceCreate to create an incident in Help Desk. It work and i send a field custom 'Corporate ID' and a custom filtre find the people with Corporate ID. I would like that when the 'Corporate ID' sending to the web service is not present in the People then a filter (or other ...) get a default 'Corporate ID' for a person 'Generic'. Seems a easy think, but i don't find the solution. ARS Remedy 7.1 Service Desk 7.0 Thank's David. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R:
Yes, it work. This is the correct solution. Thank a lot. Davide Messaggio originale Da: pri...@ptd.net Data: 9-giu-2011 15.51 A: arslist@ARSLIST.ORG Ogg: Maybe in the filter you have to find the people with Corporate ID, set the return to $NULL$ if no matches found. Then have a filter with a (slightly) higher firing order to do a set field to the default ID and Person if the person field is NULL. As long as they are both set fields, they will fire in the same filter phase. On Thu, 9 Jun 2011 15:34:12 +0200, team.rem...@libero.it team.rem...@libero.it wrote: Hi. I crated a web service trought IncidentInterfaceCreate to create an incident in Help Desk. It work and i send a field custom 'Corporate ID' and a custom filtre find the people with Corporate ID. I would like that when the 'Corporate ID' sending to the web service is not present in the People then a filter (or other ...) get a default 'Corporate ID' for a person 'Generic'. Seems a easy think, but i don't find the solution. ARS Remedy 7.1 Service Desk 7.0 Thank's David. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Consuming Web Service not WSDL
HI Chintan,it's just my idea, but i try to find other better way. I think that this is better solution.it's working ! thank's a lot David. p.s.My script is in PHP code ! Messaggio originale Da: cbss...@yahoo.com Data: 7-mag-2011 3.22 A: arslist@ARSLIST.ORG Ogg: Re: Consuming Web Service not WSDL ** Hi David, What kind of web-service API does FootPrint expose? RESTful API? Usually, if its not WSDL, what I have done in the past is use Filter--Set Fields-- $PROCESS$ and invoke an external script (by passing various parameters from Remedy), script will consume web-service and return data back to Remedy(if any..e.g. Success or failure). HTH. Thnx Chintan. --- On Wed, 5/4/11, team.rem...@libero.it team.rem...@libero.it wrote: From: team.rem...@libero.it team.rem...@libero.it Subject: Consuming Web Service not WSDL To: arslist@ARSLIST.ORG Date: Wednesday, May 4, 2011, 3:23 AM Hi! Can I consuming a web service not WSDL? I try creating un issue on footprints Numara after submit incident on Remedy but Footprints doesn't generate a WSDL, so i think can't using the fottprint's web services. Or yes? Any brilliant ideas about i do this? Remedy ARServer 7.1 ITSM 7.0 Thank's. David. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: R: Re: Consuming Web Service not WSDL
Sure...only thing to watch out for is process doesnt timeout. In case you see that issue, you can increase process timeouts(based on your needs) from admin console(System--General--Server Information--Timeouts tab). Thanks Chintan. --- On Mon, 5/9/11, team.rem...@libero.it team.rem...@libero.it wrote: From: team.rem...@libero.it team.rem...@libero.it Subject: R: Re: Consuming Web Service not WSDL To: arslist@ARSLIST.ORG Date: Monday, May 9, 2011, 8:22 AM ** HI Chintan,it's just my idea, but i try to find other better way. I think that this is better solution.it's working ! thank's a lot David. p.s.My script is in PHP code ! Messaggio originale Da: cbss...@yahoo.com Data: 7-mag-2011 3.22 A: arslist@ARSLIST.ORG Ogg: Re: Consuming Web Service not WSDL ** Hi David, What kind of web-service API does FootPrint expose? RESTful API? Usually, if its not WSDL, what I have done in the past is use Filter--Set Fields-- $PROCESS$ and invoke an external script (by passing various parameters from Remedy), script will consume web-service and return data back to Remedy(if any..e.g. Success or failure). HTH. Thnx Chintan. --- On Wed, 5/4/11, team.rem...@libero.it team.rem...@libero.it wrote: From: team.rem...@libero.it team.rem...@libero.it Subject: Consuming Web Service not WSDL To: arslist@ARSLIST.ORG Date: Wednesday, May 4, 2011, 3:23 AM Hi! Can I consuming a web service not WSDL? I try creating un issue on footprints Numara after submit incident on Remedy but Footprints doesn't generate a WSDL, so i think can't using the fottprint's web services. Or yes? Any brilliant ideas about i do this? Remedy ARServer 7.1 ITSM 7.0 Thank's. David. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Integrate a service with Remedy web service.
Hi, it’s ok! The tool used by my customer is called FootPrints. Do you know it? Do you have any suggestions to create this integration correctly? For example, to use ws have I to define a dedicated user with accurate permissions? Thanks in advance. Peter Messaggio originale Da: m...@rrr.se Data: 12-apr-2011 7.16 A: arslist@ARSLIST.ORG Ogg: Re: Integrate a service with Remedy web service. Hi, It should suffice, but remove any columns/operators not needed in the integration from the web-service. For example the Advanced Search functionality could be replaced with limited search capability. You may also want to create a User with just enough permissions to access what is needed. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello everyone, my customer asked me to integrate its service with Remedy using the web service channel. We can provide the URL of our WS encoded in XML containing the Web Service Description Language. Do you think it could be sufficient? have i tell him other items Remedy? Thanks in advance. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: R: Re: Integrate a service with Remedy web service.
Hi Peter, If Footprints is consuming web-service then yes, you can specify appropriate permission on WSDL file itself(go to Permissions Tab on WSDL interface in Admin tool). Also, you can create a user with proper permissions and ask Footprints to pass that username/password in SOAP Envelope (I believe its authentication parameters in WSDL file). That way you can control what Footprints can have access to. If no username/password is passed, then automatically the permission of user configured on mid-tier is taken into consideration. HTH. Thanks Chintan. --- On Tue, 4/12/11, team.rem...@libero.it team.rem...@libero.it wrote: From: team.rem...@libero.it team.rem...@libero.it Subject: R: Re: Integrate a service with Remedy web service. To: arslist@ARSLIST.ORG Date: Tuesday, April 12, 2011, 3:48 AM Hi, it’s ok! The tool used by my customer is called FootPrints. Do you know it? Do you have any suggestions to create this integration correctly? For example, to use ws have I to define a dedicated user with accurate permissions? Thanks in advance. Peter Messaggio originale Da: m...@rrr.se Data: 12-apr-2011 7.16 A: arslist@ARSLIST.ORG Ogg: Re: Integrate a service with Remedy web service. Hi, It should suffice, but remove any columns/operators not needed in the integration from the web-service. For example the Advanced Search functionality could be replaced with limited search capability. You may also want to create a User with just enough permissions to access what is needed. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello everyone, my customer asked me to integrate its service with Remedy using the web service channel. We can provide the URL of our WS encoded in XML containing the Web Service Description Language. Do you think it could be sufficient? have i tell him other items Remedy? Thanks in advance. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Upgrade to ITSM 7.6.
Thanks Stuart, after installing the patch 9 , I'll have to install (mandatory) version 7.5, or I can install 7.6 directly? I will save a quote and later it will run the Install file? is that correct? Thank you in advance. Peter. Messaggio originale Da: stuart.sc...@au.fujitsu.com Data: 29-mar-2011 5.59 A: arslist@ARSLIST.ORG Ogg: Re: Upgrade to ITSM 7.6. I think ITSM needs to be on patch 009 for the upgrade utilities to work. Stuart Schon -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Tuesday, 29 March 2011 03:17 To: arslist@ARSLIST.ORG Subject: Upgrate to ITSM 7.6. Hi, my customer needs to update the version of ITSM from 7.0 to 7.6. His current installation is: 7.1.00 Patch 007 200904160530 ITSM 7.0 Windows Server 2003. It is possible to make the upgrate on the same version? how? Thank you all. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Creating Report with Mid-Tier 7.0
Pardon! But i don't understand the your question. What's the UT? Thank's a lot. David. Messaggio originale Da: tommy.mor...@radioshack.com Data: 28-mar-2011 17.18 A: arslist@ARSLIST.ORG Ogg: Re: Creating Report with Mid-Tier 7.0 Can you get the correct results from the UT? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Monday, March 28, 2011 10:01 AM To: arslist@ARSLIST.ORG Subject: Creating Report with Mid-Tier 7.0 Hi. I have problem with creating report from Incident Console from Mid-Tier Ar Server 7.1 Mid-Tier 7.0 ITSM 7.0 I search for the incidents, select all e click Report in the Incident Console. I create a Report and I insert the qualificatione (ex:Status=Closed). But the qualification does not work and I get a list of all incidents. The qualification is omitted. What am I doing wrong? Thank' a lot. David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: RE: I lost my version of ITSM !
I found my version ITSM! It is the 7.0.03 patch 7. Thank you all for your cooperation Peter Messaggio originale Da: ago...@jcpenney.com Data: 28-mar-2011 17.44 A: arslist@ARSLIST.ORG, team.rem...@libero.it Ogg: RE: I lost my version of ITSM ! Check SHARE:Application_Properties, sort on property value and look for the relevant application name e.g. BMC Remedy Incident Management Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Monday, March 28, 2011 10:40 AM To: arslist@ARSLIST.ORG Subject: I lost my version of ITSM ! Amnesia! where you can verify the correct version of my ITSM? I suppose that it is the 7.0. I am sure that the server version is: 7.1.00 Patch 007 200904160530 on Windows server 2003. Please Help me. Thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Unable to set up data connection (ARERR 9351)
I'm sorry, but the site is public on the web and the proxy is Web Sense. do you have any idea ? Best regards, Peter. Messaggio originale Da: supp...@arsmarts.com Data: 18-mar-2011 15.38 A: arslist@ARSLIST.ORG Ogg: Re: Unable to set up data connection (ARERR 9351) ** Hello Peter, We have seen this message many times when there is a reverse proxy between the web browser and the midtier. Is it your case ? Best regards,ARSmarts Support Team ARSmarts, your most useful AR System companion. www.ARSmarts.com On 18 Mar 2011, at 15:26, team.rem...@libero.it wrote:Hello everyone, a group of operators can not navigate on the Service Desk because random warning appears: Unable to set up data connection, Which Is Preventing the application from working Correctly (ARERR 9351). Can you help me? Thank you very much Peter Mid Tier Version 7.1.00 Patch 007 200904060530 Web Server Information Apache Tomcat/5.5.25 Operating System Name Windows 2003 Java Version 1.6.0_23 Definition Change Check Interval(Seconds) 3600 Session Timeout (Minutes) 90 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Strange Error - Caught exception undefined !
Hello Rajesh, Unfortunately, this solution is not enough. I already tried to reset IE cache, but I've got no results. I also changed the file ClientCore.js ... but no result! Do you have any brilliant idea? Thanks in advance. P. Messaggio originale Da: nairraj...@siemens.com Data: 15-mar-2011 12.00 A: arslist@ARSLIST.ORG Ogg: Re: Strange Error - Caught exception undefined ! I have seen this in my version also that 6.3 And it got foxed once I reseted the IE setting to default. Ne ways this was just a workaround With Best Regards Rajesh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist. org] On Behalf Of team.rem...@libero.it Sent: Tuesday, March 15, 2011 4:23 PM To: arslist@arslist.org Subject: Strange Error - Caught exception undefined ! Hi All, I got the error message Caught exception undefined: undefined - TypeError: Object doesn't support this property or method... AT: Undefined when I tried to use my browser ' Microsoft InternetExplorer 7'. However, the error message does not occur when I useMozilla Firefox browser. Could someone help me out please. (please please !) Peter Mid Tier Version 7.1.00 Patch 007 200904060530 Web Server Information Apache Tomcat/5.5.25 Operating System Name Windows 2003 Java Version 1.6.0_23 Definition Change Check Interval(Seconds) 3600 Session Timeout (Minutes) 90 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Strange Error - Caught exception undefined !
Hello Rajesh, I'm sorry but I did not understand. could you explain better your solution? thank you very much Messaggio originale Da: nairraj...@siemens.com Data: 15-mar-2011 12.29 A: arslist@ARSLIST.ORG Ogg: Re: Strange Error - Caught exception undefined ! Hey, I said the IE setting in the Advance tab. Not the Cache, Clearing the cache does not help With Best Regards Rajesh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist. org] On Behalf Of team.rem...@libero.it Sent: Tuesday, March 15, 2011 4:40 PM To: arslist@arslist.org Subject: R: Re: Strange Error - Caught exception undefined ! Hello Rajesh, Unfortunately, this solution is not enough. I already tried to reset IE cache, but I've got no results. I also changed the file ClientCore.js ... but no result! Do you have any brilliant idea? Thanks in advance. P. Messaggio originale Da: nairraj...@siemens.com Data: 15-mar-2011 12.00 A: arslist@ARSLIST.ORG Ogg: Re: Strange Error - Caught exception undefined ! I have seen this in my version also that 6.3 And it got foxed once I reseted the IE setting to default. Ne ways this was just a workaround With Best Regards Rajesh -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@arslist. org] On Behalf Of team.rem...@libero.it Sent: Tuesday, March 15, 2011 4:23 PM To: arslist@arslist.org Subject: Strange Error - Caught exception undefined ! Hi All, I got the error message Caught exception undefined: undefined - TypeError: Object doesn't support this property or method... AT: Undefined when I tried to use my browser ' Microsoft InternetExplorer 7'. However, the error message does not occur when I useMozilla Firefox browser. Could someone help me out please. (please please !) Peter Mid Tier Version 7.1.00 Patch 007 200904060530 Web Server InformationApache Tomcat/5.5.25 Operating System Name Windows 2003 Java Version 1.6.0_23 Definition Change Check Interval(Seconds) 3600 Session Timeout (Minutes) 90 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Strange Error - Caught exception undefined !
Hi, my error it's the same that is describes on Knowledge Article ID: KA328684. I tried to modify... but no result! This is other Info (Log Informations): Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; MS-RTC LM 8; .NET4.0C; managedpc) Timestamp: Tue, 15 Mar 2011 10:04:30 UTC Message: 'FocusMgr' is null or not an object Line: 2606 Char: 1 Code: 0 what you think about this thing ? Regards P. Messaggio originale Da: nairraj...@siemens.com Data: 15-mar-2011 13.25 A: arslist@ARSLIST.ORG Ogg: Re: Strange Error - Caught exception undefined ! Hello, Open IE-- go to tool -- internet options -- you get a screen with tabs go to advance tab and over their you will get the button to reset the setting to default, click on that, close the session and check Note : this has worked for me, N I treat this as a work around With Best Regards Rajesh Nair -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist. org] On Behalf Of team.rem...@libero.it Sent: Tuesday, March 15, 2011 5:32 PM To: arslist@arslist.org Subject: R: Re: Strange Error - Caught exception undefined ! Hello Rajesh, I'm sorry but I did not understand. could you explain better your solution? thank you very much Messaggio originale Da: nairraj...@siemens.com Data: 15-mar-2011 12.29 A: arslist@ARSLIST.ORG Ogg: Re: Strange Error - Caught exception undefined ! Hey, I said the IE setting in the Advance tab. Not the Cache, Clearing the cache does not help With Best Regards Rajesh -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@arslist. org] On Behalf Of team.rem...@libero.it Sent: Tuesday, March 15, 2011 4:40 PM To: arslist@arslist.org Subject: R: Re: Strange Error - Caught exception undefined ! Hello Rajesh, Unfortunately, this solution is not enough. I already tried to reset IE cache, but I've got no results. I also changed the file ClientCore.js ... but no result! Do you have any brilliant idea? Thanks in advance. P. Messaggio originale Da: nairraj...@siemens.com Data: 15-mar-2011 12.00 A: arslist@ARSLIST.ORG Ogg: Re: Strange Error - Caught exception undefined ! I have seen this in my version also that 6.3 And it got foxed once I reseted the IE setting to default. Ne ways this was just a workaround With Best Regards Rajesh -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@arslist. org] On Behalf Of team.rem...@libero.it Sent: Tuesday, March 15, 2011 4:23 PM To: arslist@arslist.org Subject: Strange Error - Caught exception undefined ! Hi All, I got the error message Caught exception undefined: undefined - TypeError: Object doesn't support this property or method... AT: Undefined when I tried to use my browser ' Microsoft InternetExplorer 7'. However, the error message does not occur when I useMozilla Firefox browser. Could someone help me out please. (please please !) Peter Mid Tier Version 7.1.00 Patch 007 200904060530 Web Server Information Apache Tomcat/5.5.25 Operating System NameWindows 2003 Java Version 1.6.0_23 Definition Change Check Interval(Seconds)3600 Session Timeout (Minutes)90 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Compatibility Matrix browsers.
Hi Joe, the Mid-Tier Version is 7.1.00 Patch 007 200904060530. On the Support site of BMC i can find this Compatibility Matrix for browsers. Browsers Internet Explorer 6 or higher Firefox 2.0 or higher Mozilla 1.7.3 or higher Safari 3.0 or higher What do you think about this thing ? Thank Peter Messaggio originale Da: jdso...@shyle.net Data: 7-mar-2011 15.29 A: arslist@ARSLIST.ORG Ogg: Re: Compatibility Matrix browsers. Browser compatibilities are more dependent on the core Mid-Tier version, and not so much on the AR System applications... check the version of the Mid-Tier and see recommended versions for the browser. Usually thought there are limited restrictions on browser version and most current versions of most browsers at the time of a release of the Mid-Tier work... Joe -Original Message- From: team.rem...@libero.it Sent: Monday, March 07, 2011 5:21 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Compatibility Matrix browsers. Hello everyone, what is the Compatibility Matrix browsers can be used for service desk 7.0? For example: Service Desk 7.0 is compatible with Internet Explorer 7 (or Firefox)? Can you help me? I have not found anything spacifico! Thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: 'The End' of support for Remedy 6.3.
Thank you very much. Peter Messaggio originale Da: mark_walt...@bmc.com Data: 8-mar-2011 12.46 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. Correct - as stated in the message from David Easter yesterday, support ended for 6.3 when 7.5 was released. - Jan 16th, 2009. Mark I work for BMC, I do not speak for them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 08 March 2011 11:33 To: arslist@ARSLIST.ORG Subject: 'The End' of support for Remedy 6.3. Hello everyone, it is true that the version 6.3 of the Remedy is no supported by BMC? could you tell me if this is true since (approximately)? Thank you very much. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www. wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: 'The End' of support for Remedy 6.3.
Hi Mark, do you know when version 7.1 support expire? thanks in advance Peter Messaggio originale Da: mark_walt...@bmc.com Data: 8-mar-2011 12.46 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. Correct - as stated in the message from David Easter yesterday, support ended for 6.3 when 7.5 was released. - Jan 16th, 2009. Mark I work for BMC, I do not speak for them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 08 March 2011 11:33 To: arslist@ARSLIST.ORG Subject: 'The End' of support for Remedy 6.3. Hello everyone, it is true that the version 6.3 of the Remedy is no supported by BMC? could you tell me if this is true since (approximately)? Thank you very much. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www. wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: 'The End' of support for Remedy 6.3.
Thank you very much. VERY INTERESTING! Peter Messaggio originale Da: david_eas...@bmc.com Data: 8-mar-2011 16.43 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. The BMC Product Support Policy can be found here: http://www.bmc.com/support/product-support-policy.html Because the BMC support policy is version based and not time based, there is no specific end-of-support date currently for 7.1.00. However, do keep in mind that 7.1.00 was released 31-Aug-2007. If you take a look at the support lifecycle of AR System historically, you'll find that AR System releases are typically supported for 36-54 months, with an average of about 4 years. Thus, were I to provide guidance, I would not expect AR System 7.1.00 to be supported much past mid-CY 2011 since that would be the 4 year mark. I would recommend that any customer who is still on AR System 7.1.00 start planning in the next 6- 9 months to upgrade to a later version. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Tuesday, March 08, 2011 07:10 AM To: arslist@ARSLIST.ORG Subject: R: Re: 'The End' of support for Remedy 6.3. Hi Mark, do you know when version 7.1 support expire? thanks in advance Peter Messaggio originale Da: mark_walt...@bmc.com Data: 8-mar-2011 12.46 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. Correct - as stated in the message from David Easter yesterday, support ended for 6.3 when 7.5 was released. - Jan 16th, 2009. Mark I work for BMC, I do not speak for them. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 08 March 2011 11:33 To: arslist@ARSLIST.ORG Subject: 'The End' of support for Remedy 6.3. Hello everyone, it is true that the version 6.3 of the Remedy is no supported by BMC? could you tell me if this is true since (approximately)? Thank you very much. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www. wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: R: Re: Compatibility Matrix browsers.
When they say Explorer 6 and higher it means it has been tested for Explorer 6 but not tested on higher, but it being forward compatible, it should work. So you should be good on Explorer 7 or Firefox 2.0 and any version higher You may want to search for Flash compatibility too, as some consoles of ITSM 7.x onwards have flash objects.. With pre 7.6.4 apps, these were limited to CMDB and SRM, but with 7.6.4 apps these have been extended to consoles of IM, AM, PM and CM as well.. There may be mention that certain versions of a flash player is not supported.. Also for IE I have learnt that installing only the Flash Player plugin is not enough. This would be enough for Firefox, Safari or Chrome, but for IE, you need the Flash Player ActiveX installed.. Hope this helps.. Joe -Original Message- From: team.rem...@libero.it Sent: Tuesday, March 08, 2011 3:45 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: R: Re: Compatibility Matrix browsers. Hi Joe, the Mid-Tier Version is 7.1.00 Patch 007 200904060530. On the Support site of BMC i can find this Compatibility Matrix for browsers. Browsers Internet Explorer 6 or higher Firefox 2.0 or higher Mozilla 1.7.3 or higher Safari 3.0 or higher What do you think about this thing ? Thank Peter Messaggio originale Da: jdso...@shyle.net Data: 7-mar-2011 15.29 A: arslist@ARSLIST.ORG Ogg: Re: Compatibility Matrix browsers. Browser compatibilities are more dependent on the core Mid-Tier version, and not so much on the AR System applications... check the version of the Mid-Tier and see recommended versions for the browser. Usually thought there are limited restrictions on browser version and most current versions of most browsers at the time of a release of the Mid-Tier work... Joe -Original Message- From: team.rem...@libero.it Sent: Monday, March 07, 2011 5:21 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Compatibility Matrix browsers. Hello everyone, what is the Compatibility Matrix browsers can be used for service desk 7.0? For example: Service Desk 7.0 is compatible with Internet Explorer 7 (or Firefox)? Can you help me? I have not found anything spacifico! Thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: FW: Installing Mid-Tier 7.1 problem
Yes, I tried with http://localhost/arsys/shared/config/config.jsp also but the result is the page cannot be displayed I do not understand the problem. Any ideas? Regards. David Messaggio originale Da: michelle.luc...@bankofamerica.com Data: 4-mar-2011 16.21 A: team.rem...@libero.itteam.rem...@libero.it Ogg: FW: Installing Mid-Tier 7.1 problem Hi, David: I was curious about something. All though the JSP is Tomcat, I noticed that you are using IIS as the web server. Since that is the case, is it necessary to use port 8080 in the string? Have you attempted to just pass the URL as http: //localhost/arsys/shared/config/config.jsp ? Thank you, Michelle Lucero -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Friday, March 04, 2011 9:05 AM To: arslist@ARSLIST.ORG Subject: Installing Mid-Tier 7.1 problem New installation Windows 2003 r2 IIS 6, Tomcat 5.5 Java 1.5_15 jdk I am having an issue with AR mid-tier 7.1 passing http: //localhost/arsys/shared/. All entries passed return an error ‘the page cannot be displayed’ Passing url http://localhost:8080/arsys/shared/config/config.jsp also the error. I can’t see anything wrong. I did these steps: 1) Installing the jdk 2) Installing Mid-Tier 7.1 ad i selected IIS as the web server and JSP as Tomcat. I finish with success the installation but always the mid-tier return ‘the page cannot be displayed’ What else is there to do, I must be missing something pretty basic? Tkank's a lot, David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. Unless specifically indicated, this message is not an offer to sell or a solicitation of any investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Sender. Subject to applicable law, Sender may intercept, monitor, review and retain e-communications (EC) traveling through its networks/systems and may produce any such EC to regulators, law enforcement, in litigation and as required by law. The laws of the country of each sender/recipient may impact the handling of EC, and EC may be archived, supervised and produced in countries other than the country in which you are located. This message cannot be guaranteed to be secure or free of errors or viruses. References to Sender are references to any subsidiary of Bank of America Corporation. Securities and Insurance Products: * Are Not FDIC Insured * Are Not Bank Guaranteed * May Lose Value * Are Not a Bank Deposit * Are Not a Condition to Any Banking Service or Activity * Are Not Insured by Any Federal Government Agency. Attachments that are part of this EC may have additional important disclosures and disclaimers, which you should read. This message is subject to terms available at the following link: http://www.bankofamerica.com/emaildisclaimer. By messaging with Sender you consent to the foregoing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Object doesn't support this property or method
Hi, Hello, we checked and it seems that the system works with Firefox. I try to contact BMC? Do you have other suggestions? on the BMC KM solution is the following streams: Moving on IE Tools Internet Options Security Local Intranet Custom Level Set Active Scripting of Java applets. What do you think? Thanks in advance Peter we use: Server 7.1 Service Desk 7.0 Windows Server 2003 IE 7 Messaggio originale Da: jba...@javasystemsolutions.com Data: 1-mar-2011 12.11 A: arslist@ARSLIST.ORG Ogg: Object doesn#39;t support this property or method Hello, It's a javscript error, ie a bug in the Midtier. You need to report the full version and action being performed to BMC. The quickest route to resolution is to see if it exists in both IE and Firefox, and if it does exist in Firefox, report the line number of the Javascript that's failing. If they've compressed the Javascript into some unreadable mess, perhaps there's a non-compressed version available that will allow you to provide a decent bug report. John -- Single Sign On for AR system http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Strange Error (ARERR 326) on registration ticket.
Hi. Probably this is the correct solution, infact I remember none default support group for user. But I resolved delete e reinserting correctly the user. Thank's a Lot, Peter. Messaggio originale Da: vaibhavsing...@hcl.com Data: 25-feb-2011 7.20 A: arslist@ARSLIST.ORG Ogg: Re: Strange Error (ARERR 326) on registration ticket. Hi Peter, Make a support group as default for requester profile in people form. It should resolve your issue. Thanks Regards, Vaibhav Singhal +91-9650035665 vaibhavsing...@hcl.com On Feb 23, 2011, at 12:24 PM, team.rem...@libero.it team.rem...@libero.it wrote: Hi, I'm sorry but the user has the correct permissions (I checked CTM: People Permission Group). this is really to funny! Do you have any good ideas? Thanks again ... Peter Messaggio originale Da: dkell...@javasystemsolutions.com Data: 23-feb-2011 17.27 A: arslist@ARSLIST.ORG Ogg: Re: Strange Error (ARERR 326) on registration ticket. Hi, I have had something like this before. Look in CTM:People Permission Group (I think) for the login name and see that the user has General Access as one of its application permissions. Kind regards Danny Single Sign On (SSO) for BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 23 February 2011 16:20 To: arslist@ARSLIST.ORG Subject: Strange Error (ARERR 326) on registration ticket. Hello everyone, I try to register a ticket on service desk 7.1 got the following message: Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Group (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326) What happens? I tried everything but nothing to do, it's a fix license user (such as all Users present on the system) and User Incident and Asset viewer. Can you help? Thanks in advance. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: R: Re: Strange Error (ARERR 326) on registration ticket.
Hi Check if the users have both restricted access and general access in the user form record. If it is there and still not working, then again uncheck and recheck the restricted access and general access chk box in the Ctm people form. It worked for us for a similar error. Thanks Mohan Sent from my iPhone On Feb 23, 2011, at 12:24 PM, team.rem...@libero.it team.rem...@libero.it wrote: Hi, I'm sorry but the user has the correct permissions (I checked CTM: People Permission Group). this is really to funny! Do you have any good ideas? Thanks again ... Peter Messaggio originale Da: dkell...@javasystemsolutions.com Data: 23-feb-2011 17.27 A: arslist@ARSLIST.ORG Ogg: Re: Strange Error (ARERR 326) on registration ticket. Hi, I have had something like this before. Look in CTM:People Permission Group (I think) for the login name and see that the user has General Access as one of its application permissions. Kind regards Danny Single Sign On (SSO) for BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 23 February 2011 16:20 To: arslist@ARSLIST.ORG Subject: Strange Error (ARERR 326) on registration ticket. Hello everyone, I try to register a ticket on service desk 7.1 got the following message: Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Group (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326) What happens? I tried everything but nothing to do, it's a fix license user (such as all Users present on the system) and User Incident and Asset viewer. Can you help? Thanks in advance. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: where I can find the executable file of SRM?
Hello David, we checked and that product was not purchased. Thank you for your cooperation Peter Messaggio originale Da: david_eas...@bmc.com Data: 16-feb-2011 18.04 A: arslist@ARSLIST.ORG Ogg: Re: where I can find the executable file of SRM? If you purchased your products through the Solution Pack model, you'll find BMC Service Request Management in a folder underneath the BMC Remedy IT Service Management Suite. If you purchased your products through legacy pricing, you'll find it in its own standalone folder called BMC Service Request Management. If you did not purchase it, you will not see it. Only products currently in your contract - or under trial - are visible on EPD. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Wednesday, February 16, 2011 08:22 AM To: arslist@ARSLIST.ORG Subject: R: Re: where I can find the executable file of SRM? Thanks David, I know the download link ... but I can not identify the package to download SRM. I am able to download BMC Remedy Service Desk Application 7.0.03, but I can not find the BMC Service Request Management. the SRM may be contained in a package different? for example, BMC Atrium installer? I hope you can help me, thanks very much. Peter Messaggio originale Da: david_eas...@bmc.com Data: 16-feb-2011 16.22 A: arslist@ARSLIST.ORG Ogg: Re: where I can find the executable file of SRM? Downloads for BMC products can be found at the Product Downloads (EPD) site: http://apps.bmc.com/server/available.cfm?fc=EPDAPP -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Wednesday, February 16, 2011 03:39 AM To: arslist@ARSLIST.ORG Subject: where I can find the executable file of SRM? Hello everyone, I'd like to install on the 7.0 ITSM Service Request Management 2.2. but I can not find the executable file (setup.exe). performing a download from BMC where I can find the executable file of SRM? Thanks I risk going mad! Thanks to all Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Strange Error (ARERR 326) on registration ticket.
Hi, I'm sorry but the user has the correct permissions (I checked CTM: People Permission Group). this is really to funny! Do you have any good ideas? Thanks again ... Peter Messaggio originale Da: dkell...@javasystemsolutions.com Data: 23-feb-2011 17.27 A: arslist@ARSLIST.ORG Ogg: Re: Strange Error (ARERR 326) on registration ticket. Hi, I have had something like this before. Look in CTM:People Permission Group (I think) for the login name and see that the user has General Access as one of its application permissions. Kind regards Danny Single Sign On (SSO) for BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 23 February 2011 16:20 To: arslist@ARSLIST.ORG Subject: Strange Error (ARERR 326) on registration ticket. Hello everyone, I try to register a ticket on service desk 7.1 got the following message: Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Group (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326) What happens? I tried everything but nothing to do, it's a fix license user (such as all Users present on the system) and User Incident and Asset viewer. Can you help? Thanks in advance. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: where I can find the executable file of SRM?
Thanks David, I know the download link ... but I can not identify the package to download SRM. I am able to download BMC Remedy Service Desk Application 7.0.03, but I can not find the BMC Service Request Management. the SRM may be contained in a package different? for example, BMC Atrium installer? I hope you can help me, thanks very much. Peter Messaggio originale Da: david_eas...@bmc.com Data: 16-feb-2011 16.22 A: arslist@ARSLIST.ORG Ogg: Re: where I can find the executable file of SRM? Downloads for BMC products can be found at the Product Downloads (EPD) site: http://apps.bmc.com/server/available.cfm?fc=EPDAPP -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Wednesday, February 16, 2011 03:39 AM To: arslist@ARSLIST.ORG Subject: where I can find the executable file of SRM? Hello everyone, I'd like to install on the 7.0 ITSM Service Request Management 2.2. but I can not find the executable file (setup.exe). performing a download from BMC where I can find the executable file of SRM? Thanks I risk going mad! Thanks to all Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ [cid:image001.jpg@01CA4B37.2241E9F0] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.jpg
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. *Christopher Pruitt* Business Consulting III *HP Enterprises Services* christopher.pru...@hp.com mary.jo...@hp.com www.hp.com [image: HP-logo_chrome-blue_small] *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Patrick, don't you know you can't use close tags without first opening them?you can leave them open, but you can never close them first...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Monday, October 12, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com mailto:mary.jo...@hp.com www.hp.com http://www.hp.com/ HP-logo_chrome-blue_small Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
He may open it the first time he start working with AR Server :-) -- Jarl 2009/10/12 LJ Longwing lj.longw...@gmail.com ** Patrick, don't you know you can't use close tags without first opening them?you can leave them open, but you can never close them first...:) -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Monday, October 12, 2009 11:35 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. *Christopher Pruitt* Business Consulting III *HP Enterprises Services* christopher.pru...@hp.com mary.jo...@hp.com www.hp.com [image: HP-logo_chrome-blue_small] *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Those of us who have been reading Zandish for years know that most of his postings begin with the Sarcasmic Rant tag. So it's assumed, within the environment. :) Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, October 12, 2009 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Patrick, don't you know you can't use close tags without first opening them?you can leave them open, but you can never close them first...:) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Monday, October 12, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.commailto:christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ Error! Filename not specified. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
It's important to keep in mind what's in the head(er) when you're reading for content and context. . . ;^) Kelly Logan Senior Remedy Developer http://www.cybersolution.us/ Cybernetic Solutions, Inc. Office: (313) 586-8334 Mobile: (313) 645-4552 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, October 12, 2009 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Those of us who have been reading Zandish for years know that most of his postings begin with the Sarcasmic Rant tag. So it's assumed, within the environment. J Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, October 12, 2009 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Patrick, don't you know you can't use close tags without first opening them?you can leave them open, but you can never close them first...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Monday, October 12, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com mailto:mary.jo...@hp.com www.hp.com http://www.hp.com/ Error! Filename not specified. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
True...but now it's closed...so if he ever wants to use sarcasm again he needs to re-open the tag. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Monday, October 12, 2009 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** He may open it the first time he start working with AR Server :-) -- Jarl 2009/10/12 LJ Longwing lj.longw...@gmail.com ** Patrick, don't you know you can't use close tags without first opening them?you can leave them open, but you can never close them first...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Monday, October 12, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com mailto:mary.jo...@hp.com www.hp.com http://www.hp.com/ HP-logo_chrome-blue_small Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I am so glad it is easy to keep you guys happy.. On Mon, Oct 12, 2009 at 2:32 PM, LJ Longwing lj.longw...@gmail.com wrote: ** True...but now it's closed...so if he ever wants to use sarcasm again he needs to re-open the tag. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jarl Grøneng *Sent:* Monday, October 12, 2009 12:17 PM -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Quote THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. /Quote That is not the case here. Once forms have been cached in the mid tier, it is generally faster than the user tool for most of what we do. Some things are easier to do in the user tool (because I can go directly to the form I want rather than having to navigate to it through various consoles, etc.), but for the most part, things come up quicker in the mid tier (if it's already cached). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Good question From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of PRUITT, CHRISTOPHER Sent: 12 October 2009 18:26 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com mailto:mary.jo...@hp.com www.hp.com http://www.hp.com/ HP-logo_chrome-blue_small Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. __ Information from ESET NOD32 Antivirus, version of virus signature database 4500 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 4500 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 4501 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.jpg
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Lyle, With which browsers did you test this? Rick -Original Message- From: Lyle Taylor tayl...@ldschurch.org Date: Mon, 12 Oct 2009 12:45:38 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Quote THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. /Quote That is not the case here. Once forms have been cached in the mid tier, it is generally faster than the user tool for most of what we do. Some things are easier to do in the user tool (because I can go directly to the form I want rather than having to navigate to it through various consoles, etc.), but for the most part, things come up quicker in the mid tier (if it's already cached). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ADM: RE: End of Life for BMC(R) Remedy(R) User (Windows-based client)
/Admin Rant You have hijacked a Subject line and started a Friday humour thread with it. Granted it is a holiday in Canada, but Monday still isn't Friday. /Admin Rant . Daniel _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: October 12, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I am so glad it is easy to keep you guys happy.. On Mon, Oct 12, 2009 at 2:32 PM, LJ Longwing lj.longw...@gmail.com wrote: ** True...but now it's closed...so if he ever wants to use sarcasm again he needs to re-open the tag. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Monday, October 12, 2009 12:17 PM -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
head down Sorry Daniel, I'll try not to let it happen again /head down :) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, October 12, 2009 12:50 PM To: arslist@ARSLIST.ORG Subject: ADM: RE: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** /Admin Rant You have hijacked a Subject line and started a Friday humour thread with it. Granted it is a holiday in Canada, but Monday still isn't Friday. /Admin Rant . Daniel _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: October 12, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I am so glad it is easy to keep you guys happy.. On Mon, Oct 12, 2009 at 2:32 PM, LJ Longwing lj.longw...@gmail.com wrote: ** True...but now it's closed...so if he ever wants to use sarcasm again he needs to re-open the tag. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Monday, October 12, 2009 12:17 PM -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
This is a multi-part message in MIME format. Definitely is a good question. Seems like BMC needs to ensure that the needs of the people in charge of data entry/data maintenance are addressed. Seems to me BMC has only focused on the needs of application users, by making the UI much better, but there is still, IMO, room for improvement on the data entry/data maintenance front for the backend/foundational forms -Original Message- From: Action Request System discussion list(ARSList) on behalf of Danny Kellett Sent: Mon 10/12/09 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Good question From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of PRUITT, CHRISTOPHER Sent: 12 October 2009 18:26 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com mailto:mary.jo...@hp.com www.hp.com http://www.hp.com/ HP-logo_chrome-blue_small Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. __ Information from ESET NOD32 Antivirus, version of virus signature database 4500 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 4500 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 4501 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I'm on IE 7 now and saw pretty much the same thing with IE 6. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, October 12, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Lyle, With which browsers did you test this? Rick From: Lyle Taylor tayl...@ldschurch.org Date: Mon, 12 Oct 2009 12:45:38 -0600 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Quote THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. /Quote That is not the case here. Once forms have been cached in the mid tier, it is generally faster than the user tool for most of what we do. Some things are easier to do in the user tool (because I can go directly to the form I want rather than having to navigate to it through various consoles, etc.), but for the most part, things come up quicker in the mid tier (if it's already cached). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
The 7.1 MT tests showed vastly different results for other browsers. I think Opera blew the doors off IE or Firefox, and I am not a Mac guy saying that. Rick -Original Message- From: Lyle Taylor tayl...@ldschurch.org Date: Mon, 12 Oct 2009 12:57:09 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I'm on IE 7 now and saw pretty much the same thing with IE 6. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, October 12, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Lyle, With which browsers did you test this? Rick From: Lyle Taylor tayl...@ldschurch.org Date: Mon, 12 Oct 2009 12:45:38 -0600 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Quote THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. /Quote That is not the case here. Once forms have been cached in the mid tier, it is generally faster than the user tool for most of what we do. Some things are easier to do in the user tool (because I can go directly to the form I want rather than having to navigate to it through various consoles, etc.), but for the most part, things come up quicker in the mid tier (if it's already cached). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
When BMC states that the mid-tier/browser is faster than the user tool, they are really assuming FireFox is the browser used, and that the forms are already cached in the FireFox cache (in addition of course to being cached in the mid-tier). Well IE 7.0 has issues with DHTML, and there is nothing that BMC can do, until the clients upgrade to IE 8 (or start using FireFox instead). However that blanket statement that the mid-tier 7.5 is faster than teh user tool is misleading. Over here in this real life environment, where we have separate servers servicing the mid-tiers, load-balancers and such, the User tool 7.5 is still faster than mid-tier 7.5/IE 7.0, even with the forms having been cached. May as well deploy Firefox as the new BMC Remedy client, instead of the user tool :-) -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 10/12/09 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Quote THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. /Quote That is not the case here. Once forms have been cached in the mid tier, it is generally faster than the user tool for most of what we do. Some things are easier to do in the user tool (because I can go directly to the form I want rather than having to navigate to it through various consoles, etc.), but for the most part, things come up quicker in the mid tier (if it's already cached). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Gee Dan ... I had to read 20 posts to find the minuscule piece of humor. I figured since you took the effort to scold it had to be something really good. btw ... Happy Thanksgiving! Susan On Mon, Oct 12, 2009 at 1:52 PM, LJ Longwing lj.longw...@gmail.com wrote: ** head down Sorry Daniel, I'll try not to let it happen again /head down :) -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Daniel Bloom *Sent:* Monday, October 12, 2009 12:50 PM *To:* arslist@ARSLIST.ORG *Subject:* ADM: RE: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** /Admin Rant You have hijacked a Subject line and started a Friday humour thread with it. Granted it is a holiday in Canada, but Monday still isn't Friday. /Admin Rant . Daniel -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* October 12, 2009 2:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I am so glad it is easy to keep you guys happy.. On Mon, Oct 12, 2009 at 2:32 PM, LJ Longwing lj.longw...@gmail.comwrote: ** True...but now it's closed...so if he ever wants to use sarcasm again he needs to re-open the tag. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jarl Grøneng *Sent:* Monday, October 12, 2009 12:17 PM -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
You have received a secure email from tarner at Great Lakes Higher Education Corporation and Affiliates Please pick up the package at the following Web address: https://securemail.glhec.org/ime?x=4-7816344-3982205-SIBRNDBMlang=en_US The package will expire on Sunday January 10, 2010 at 14:29:18 CST6 .. Need help picking up your package? * If the Web address above is highlighted, click on it to open a browser window. You will automatically be taken to the package. * If the Web address above is not highlighted, follow these steps: - Open a Web browser window. - Copy and paste the entire Web address into the location or address bar of the browser. - Press enter. ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
All, I think the product has to move forward and away from a thick client. In think in this market space with HP, People Software etc.. the idea of a thick client is becoming out dated. I have even had customers ask me why in the world BMC would have a thick client. A thick Client requires a new roll out for patches and more maintenance. Companies are already maintaining their web browser so if you go with all browser based then you eliminate yet another app that needs maintenance. Also keep in mind I think BMC's goal is to greatly focus on the Out Of The Box solutions rather than some of the home grown apps sitting around at some of the companies out there. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I remember using that as well, we had macs.. and it worked for them nicely.. you had to have the right version of java.. I like remedyweb more than midtier -- in that day.. We Rolled out remedyweb fine, but did not even roll out mid-tier.. cause it stunk. Midtier today is light years different.. but If Remedyweb came back in new wrapper.. I would definately consider it. Which is what I was honestly thinking... that might happen. On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _*except*_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director’s workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Guillaume Rheault *Sent:* Friday, October 09, 2009 8:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
One big problem I have with using a browser for everything is it is a huge memory hog. In the User tool with a form open and a set of records displayed the memory used is 12,432K. With IE and the same form and records it is 35,384K. With Firefox and the same form and records it is 31,868K. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Friday, October 09, 2009 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I remember using that as well, we had macs.. and it worked for them nicely.. you had to have the right version of java.. I like remedyweb more than midtier -- in that day.. We Rolled out remedyweb fine, but did not even roll out mid-tier.. cause it stunk. Midtier today is light years different.. but If Remedyweb came back in new wrapper.. I would definately consider it. Which is what I was honestly thinking... that might happen. On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
By the time the User Tool is gone a standard PC will have 8gb of ram :) On Fri, Oct 9, 2009 at 8:34 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** One big problem I have with using a browser for everything is it is a huge memory hog. In the User tool with a form open and a set of records displayed the memory used is 12,432K. With IE and the same form and records it is 35,384K. With Firefox and the same form and records it is 31,868K. Fred *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Friday, October 09, 2009 9:55 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I remember using that as well, we had macs.. and it worked for them nicely.. you had to have the right version of java.. I like remedyweb more than midtier -- in that day.. We Rolled out remedyweb fine, but did not even roll out mid-tier.. cause it stunk. Midtier today is light years different.. but If Remedyweb came back in new wrapper.. I would definately consider it. Which is what I was honestly thinking... that might happen. On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _*except*_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director’s workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I think your environment was particular...because you had Macs. I mean back then in the ARS 4.0 timeframe, there was three clients: AR Web, Remedy Web and the User tool. The users with PCs would prefer the User Tool instead of the Remedy Web, and the AR Web was better for simpler tasks like submitting tickets, and checking out ticket status. I never heard of a user, running a PC, that preferred the RemedyWeb over the User tool...but if you are a Mac user and don't have another choice, I guess it's all right. Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Fri 10/09/09 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
we had a web programmer back in the day that wrote a custom front end for ARWeb and basically used it as a web api to do what he needed...I like MidTier better these days _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I think your environment was particular...because you had Macs. I mean back then in the ARS 4.0 timeframe, there was three clients: AR Web, Remedy Web and the User tool. The users with PCs would prefer the User Tool instead of the Remedy Web, and the AR Web was better for simpler tasks like submitting tickets, and checking out ticket status. I never heard of a user, running a PC, that preferred the RemedyWeb over the User tool...but if you are a Mac user and don't have another choice, I guess it's all right. Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Fri 10/09/09 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I am not saying that I miss the AR Web client. That's just what was available ten years agoprobably nowadays your programmer would use web services. Mid-Tier 7.5 is way better than anything else that has existed, and there are improvements with each Mid-Tier version. The first version of Mid-tier, 5.0, was not exactly cutting edge, and it has come evolved quite a bit since that initial version Also using Firefox instead of IE helps -Original Message- From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Fri 10/09/09 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) we had a web programmer back in the day that wrote a custom front end for ARWeb and basically used it as a web api to do what he needed...I like MidTier better these days _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I think your environment was particular...because you had Macs. I mean back then in the ARS 4.0 timeframe, there was three clients: AR Web, Remedy Web and the User tool. The users with PCs would prefer the User Tool instead of the Remedy Web, and the AR Web was better for simpler tasks like submitting tickets, and checking out ticket status. I never heard of a user, running a PC, that preferred the RemedyWeb over the User tool...but if you are a Mac user and don't have another choice, I guess it's all right. Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Fri 10/09/09 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I have one question, what about macros? Howard On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _*except*_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director’s workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Guillaume Rheault *Sent:* Friday, October 09, 2009 8:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
The majority of the time, macros are used to run reports - and that functionality is currently duplicated on the web client through the introduction of Quick Reports in AR System 7.5.00: Quick reports in a browser With the My Reports toolbar button, you can save reports from searches you perform on a form. Each report is saved per server, per form, and per user. For more information, see the Using the My Reports toolbar button section in the BMC Remedy Mid Tier Guide. For more complicated macros, many customers are using the available Mouse/Keyboard recorders available in the market at no or low cost. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, October 09, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I have one question, what about macros? Howard On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.commailto:d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
David, In my world a number of my customer use it to monitor issue, such as for different teams or employees. I think the loss of that function will be felt. Howard On Fri, Oct 9, 2009 at 2:04 PM, Easter, David david_eas...@bmc.com wrote: ** The majority of the time, macros are used to run reports – and that functionality is currently duplicated on the web client through the introduction of Quick Reports in AR System 7.5.00: “*Quick reports in a browser*** With the My Reports toolbar button, you can save reports from searches you perform on a form. Each report is saved per server, per form, and per user. For more information, see the “Using the My Reports toolbar button” section in the *BMC Remedy Mid Tier Guide*. “ For more complicated macros, many customers are using the available Mouse/Keyboard recorders available in the market at no or low cost. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, October 09, 2009 10:11 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I have one question, what about macros? Howard On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _*except*_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director’s workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Guillaume Rheault *Sent:* Friday, October 09, 2009 8:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Dave, I'm sorry but the answer to more complicated macros is not an acceptable answer. I would hope that by the time the desktop client does reach end of life, there is a better answer than this. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, October 09, 2009 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** The majority of the time, macros are used to run reports - and that functionality is currently duplicated on the web client through the introduction of Quick Reports in AR System 7.5.00: Quick reports in a browser With the My Reports toolbar button, you can save reports from searches you perform on a form. Each report is saved per server, per form, and per user. For more information, see the Using the My Reports toolbar button section in the BMC Remedy Mid Tier Guide. For more complicated macros, many customers are using the available Mouse/Keyboard recorders available in the market at no or low cost. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, October 09, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I have one question, what about macros? Howard On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.commailto:d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
** Patrick, Lisa et al,Actually the more I think about this the decision may be the best of many possible worlds.First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar.Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that...In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank "app" works on iPhones isn't it?More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad .DougOn Oct 7, 2009, at 10:53 PM, patrick zandi wrote:** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of AxtonSent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORGSubject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. AxtonThese are my opinions only and do not represent those of BMC Software, Inc.On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very "raw" experience and you can get quite close to the "database" (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: "saved searches" "copy to new" "clear" all those above fu
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Analytics for BSM provides just this. A pre-built ootb B/O Universe. Granted, you would need to design your custom forms in B/O. Maybe someone could write a tool to translate a Remedy form into a Universe... Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Date: 10/02/2009 12:51 PM Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I thought about that originally as a possible solution and technically you could make it work. You would lose functionality that the ARS server provides and would have to manually build it into your reports, reporting db (like a universe, etc) or into the db (views, etc). ARS is built do offer up meta-data where appropriate. Examples would be: - Form and field permissions would not be enforced. Users would see all fields and forms. - Row level permission would not be enforced. This could be huge now with multitenancy in ITSM 7 - Selection fields would show their numeric value - Date/Time, Date, and Time fields would show their db value which would have to be converted to be human readable I think most of this could be address by an BI suite (BOXI, Cognos, etc) but now you are looking at having a developer just to manage a BI suite and reports. With the AR ODBC any of my users that have Crystal Reports or even MS Access can use the AR ODBC driver to gather data without my assistance. Jason On Fri, Oct 2, 2009 at 10:29 AM, Scott Hammons shamm...@aisconsulting.net wrote: They will probably move from using the ODBC driver to JDBC drivers for the DB platforms. Most enterprise web based applications do this already. Just my .02. Scott From: Action Request System discussion list(ARSList) [ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.comwrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REG ISTRATION -John On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
What about running Crystal Reports reports on the Mid-Tier? Will everyone have to buy BOXI, Crystal Reports or Crystal Reports Developer Advantage licenses? Trond -Opprinnelig melding- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Axton Lagt inn: 3. oktober 2009 08:12 Lagt inn i: Remedy Diskusjon: End of Life for BMC(R) Remedy(R) User (Windows-based client) Emne: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REGISTRATION -John On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Trond (all), There are other cheaper/better reporting tools out there already. It would not require a lot of work for BMC to incorporate something like JasperReports (http://jasperreports.sourceforge.net) into the AR System product too. (And there are other options as well. Maybe a more extreme option would be for BMC to leverage a package deal where having an AR System license also means you get a special, maybe specifically limited to AR System, BOXI install/license too. Or maybe just open up a good extension point for the community to build the integrations to JasperReports, or BRIT [ http://www.eclipse.org/birt/phoenix/ ] or DataVision [ http://datavision.sourceforge.net/ ] or any number of other possible reporting tool choices. ) BTW: One of the best first steps to allow almost all of those other reporting tools would be to make an AR System JDBC driver much like they have made the [GRRR ... Windows only] ODBC driver so far. While I am sure these areas of functionality/budgeting are very important to BMC AR System customers, I can only expect that BMC will have a plan before these concerns become problems for their customers. BMC has a few years to do whatever they decide they need to do. I would also suspect that while v8.0 might be the last release of the User Tool that it will still work against the v8 (+2 version) per the current software backwards compatibility support model. However, that is looking really, really far in the the crystal ball. So who knows what that future will really hold. ( I doubt BMC really knows what their plans are just yet. ) In the short term I would suggest that all customers that are concerned by this breaking news do the usual things: Let BMC sales reps know about your concerns. Let BMC tech support people know about your enhancement requests. Keep an eye to the future, and continue to look for faster, more accurate and cheaper solutions to your business needs. ( After all you have a few years to plan what your business needs to do. ) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Oct 5, 2009 at 6:30 AM, Trond Valen t...@steria.no wrote: What about running Crystal Reports reports on the Mid-Tier? Will everyone have to buy BOXI, Crystal Reports or Crystal Reports Developer Advantage licenses? Trond ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Answered this same question on BMC DN: http://communities.bmc.com/communities/message/107521#107521 A more economical solution will be provided for customers who either wish to continue using Crystal Reports (or Business Objects) through the web client or wish to use any new technologies released by BMC that provide similar reporting capabilities to the current ITSM OOTB Crystal Reports. Unfortunately, due to the forward looking nature of the question, no specific details can be released at this time. As AR System and ITSM 8.0 are released, more information will become available on how this situation will be addressed in releases in 2011 and beyond. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Monday, October 05, 2009 3:30 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) What about running Crystal Reports reports on the Mid-Tier? Will everyone have to buy BOXI, Crystal Reports or Crystal Reports Developer Advantage licenses? Trond -Opprinnelig melding- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Axton Lagt inn: 3. oktober 2009 08:12 Lagt inn i: Remedy Diskusjon: End of Life for BMC(R) Remedy(R) User (Windows-based client) Emne: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REGISTRATION -John
