Re: BUW 2007 Track Sessions Announced
I was part of the team which implemented CSS at bmc. Regards, Anthony -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 9:06 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Mike, I'm pretty sure BMC uses CS as well. Shawn -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Wallick Sent: Friday, July 20, 2007 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced I'd personally like to see something (ANYTHING) about the Customer Support Application. Sometimes I feel like we're the only company in the world that uses CS. With all of the new v7 BMC apps that have come out in the last year or so (ITSM et al), I'm seriously wondering if CS is eventually going to be killed off. Does anyone know if BMC has any plans at all for CS? Mike Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
Did it ever go live? I was involved at one point as well, but took another job before it was ready for production. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anthony K R Sent: Monday, July 23, 2007 5:25 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced I was part of the team which implemented CSS at bmc. Regards, Anthony -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 9:06 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Mike, I'm pretty sure BMC uses CS as well. Shawn -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Wallick Sent: Friday, July 20, 2007 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced I'd personally like to see something (ANYTHING) about the Customer Support Application. Sometimes I feel like we're the only company in the world that uses CS. With all of the new v7 BMC apps that have come out in the last year or so (ITSM et al), I'm seriously wondering if CS is eventually going to be killed off. Does anyone know if BMC has any plans at all for CS? Mike Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
David, We did make a customer submission. We proposed a talk about our experience evolving a business process from paper to an online services store. It was disappointing that we did receive any response at all...not even a rejection. But the fact is, it's to late now. There isn't time to put together a presentation before RUG, or whatever it's called now. If we had received word in April or May, as originally planned Bill Estep Nemours On 7/19/07, Easter, David [EMAIL PROTECTED] wrote: ** I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, July 19, 2007 3:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ -- -Geoff Endresen Amazon.com http://amazon.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Bill Estep http://www.clubreading.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
I did not see any presentations or tracks on Remedy Customer Support (the product). This will be the 3rd National BUW (RUG) in a row where not one session was for Customer Support. I personally think the product is dead -- but it has never been stated officially. (that I have seen) (The support revenue is probably too good to kill. But support suggests phone support AND new releases AND some attention at the User World.) FYI - 4 RUGS ago - it appeared as if CS was going to be the new Golden Child. I wonder what happened? -John On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:Where the Answers Are -- -Geoff Endresen Amazon.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
I would add that a big problem with this is that ITSM 7 is extremely buggy, harder to use than previous versions, and extremely expensive. AR System development is what kept Remedy alive, and by de-emphasizing the strong point of Remedy, I see AR System and ITSM usage declining in the future. I have heard from a lot of people that their management is looking forward to the ITSM release from Microsoft because they think it will be more integrated with other systems. While I think the Microsoft product is not going to be that good in the first release, it will improve, and if BMC does not improve the quality of ITSM and go back to selling AR System itself as a major product, Microsoft will put them out of the IT service management business. Shawn -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 19, 2007 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I think that Susan has a point, and to make a more specific observation, the de-emphasis of the AR System as a development platform, making BMC's defacto focus on it just being a willing and able container for the ITSM/CMDB, has led to less custom work going on these days. This in turn leads to fewer people able to talk about innovative things they're doing, because it's increasingly out of the mainstream that it once would have been in the middle of. Not to say that there isn't custom work, it's just that privacy concerns are probably keeping most govt. apps private, and most private entities are going ITIL/ITSM these days, because that's all that BMC sells to them. Not necessarily blaming BMC for that, just saying that this is a foreseeable byproduct of their product direction, exacerbated by the fact that many of us are neck deep in trying to figure out what the BMC was thinking in some of the feature decisions with ITSM. Maybe THAT would be a good breakout - Gap analysis between ITSM 7.0.2 delivered functionality and what customers are actually wanting it to do, both raising awareness for prospective customers and giving some ideas for bridging those gaps for both future and present deployers of the apps. Rick On 7/19/07, Susan Palmer [EMAIL PROTECTED] wrote: ** David, Maybe there is an unspoken message that bmc should be listening too. There generally is no lack of submissions by non-host presenters. Since the advent of the various version 7 products there has been an aura around Remedy that is disconcerting to some degree. Last year we gathered over a 100 topics of interest. This year few if any topics were suggested here. That in itself is very unusual. Thoughts to mull over Susan On 7/19/07, Easter, David [EMAIL PROTECTED] wrote: ** I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook Sent: Thursday, July 19, 2007 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything
Re: BUW 2007 Track Sessions Announced
One of the benefit with the MS System Center is the tighter integration with biztalk and sharepoint. And of cource; much better user interface! -- Jarl On 7/20/07, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I would add that a big problem with this is that ITSM 7 is extremely buggy, harder to use than previous versions, and extremely expensive. AR System development is what kept Remedy alive, and by de-emphasizing the strong point of Remedy, I see AR System and ITSM usage declining in the future. I have heard from a lot of people that their management is looking forward to the ITSM release from Microsoft because they think it will be more integrated with other systems. While I think the Microsoft product is not going to be that good in the first release, it will improve, and if BMC does not improve the quality of ITSM and go back to selling AR System itself as a major product, Microsoft will put them out of the IT service management business. Shawn -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 19, 2007 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I think that Susan has a point, and to make a more specific observation, the de-emphasis of the AR System as a development platform, making BMC's defacto focus on it just being a willing and able container for the ITSM/CMDB, has led to less custom work going on these days. This in turn leads to fewer people able to talk about innovative things they're doing, because it's increasingly out of the mainstream that it once would have been in the middle of. Not to say that there isn't custom work, it's just that privacy concerns are probably keeping most govt. apps private, and most private entities are going ITIL/ITSM these days, because that's all that BMC sells to them. Not necessarily blaming BMC for that, just saying that this is a foreseeable byproduct of their product direction, exacerbated by the fact that many of us are neck deep in trying to figure out what the BMC was thinking in some of the feature decisions with ITSM. Maybe THAT would be a good breakout - Gap analysis between ITSM 7.0.2 delivered functionality and what customers are actually wanting it to do, both raising awareness for prospective customers and giving some ideas for bridging those gaps for both future and present deployers of the apps. Rick On 7/19/07, Susan Palmer [EMAIL PROTECTED] wrote: ** David, Maybe there is an unspoken message that bmc should be listening too. There generally is no lack of submissions by non-host presenters. Since the advent of the various version 7 products there has been an aura around Remedy that is disconcerting to some degree. Last year we gathered over a 100 topics of interest. This year few if any topics were suggested here. That in itself is very unusual. Thoughts to mull over Susan On 7/19/07, Easter, David [EMAIL PROTECTED] wrote: ** I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook Sent: Thursday, July 19, 2007 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating
Re: BUW 2007 Track Sessions Announced
Can you imagine using an IDE like Visual Studio for Remedy development? That would be very nice - Remedy.NET. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I would add that a big problem with this is that ITSM 7 is extremely buggy, harder to use than previous versions, and extremely expensive. AR System development is what kept Remedy alive, and by de-emphasizing the strong point of Remedy, I see AR System and ITSM usage declining in the future. I have heard from a lot of people that their management is looking forward to the ITSM release from Microsoft because they think it will be more integrated with other systems. While I think the Microsoft product is not going to be that good in the first release, it will improve, and if BMC does not improve the quality of ITSM and go back to selling AR System itself as a major product, Microsoft will put them out of the IT service management business. Shawn -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 19, 2007 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I think that Susan has a point, and to make a more specific observation, the de-emphasis of the AR System as a development platform, making BMC's defacto focus on it just being a willing and able container for the ITSM/CMDB, has led to less custom work going on these days. This in turn leads to fewer people able to talk about innovative things they're doing, because it's increasingly out of the mainstream that it once would have been in the middle of. Not to say that there isn't custom work, it's just that privacy concerns are probably keeping most govt. apps private, and most private entities are going ITIL/ITSM these days, because that's all that BMC sells to them. Not necessarily blaming BMC for that, just saying that this is a foreseeable byproduct of their product direction, exacerbated by the fact that many of us are neck deep in trying to figure out what the BMC was thinking in some of the feature decisions with ITSM. Maybe THAT would be a good breakout - Gap analysis between ITSM 7.0.2 delivered functionality and what customers are actually wanting it to do, both raising awareness for prospective customers and giving some ideas for bridging those gaps for both future and present deployers of the apps. Rick On 7/19/07, Susan Palmer [EMAIL PROTECTED] wrote: ** David, Maybe there is an unspoken message that bmc should be listening too. There generally is no lack of submissions by non-host presenters. Since the advent of the various version 7 products there has been an aura around Remedy that is disconcerting to some degree. Last year we gathered over a 100 topics of interest. This year few if any topics were suggested here. That in itself is very unusual. Thoughts to mull over Susan On 7/19/07, Easter, David [EMAIL PROTECTED] wrote: ** I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request
Re: BUW 2007 Track Sessions Announced
And we know from experience how bug-free and security-aware all MS software is, too! Seriously, I use MS like most people do, but what have they ever built themselves that was really successful? Pretty much all of their big moneymakers they either bought or stole from someone else. Unless they have done or will do so with ITSM, it will be a niche product at best, and they'll drop it or OS it in a few years. I know some customers who would try it over Remedy on price alone, but people who can't discern price from value aren't going to be your core customers anyway. Neither BMC nor ITSM are perfect, but an application suite that uses the ITIL framework to allow IT to show the business how to spend it's money more wisely is the only thing that will cause IT depts to grow in relevance, and change the perception that they are only a necessary evil, instead of the proactive, revenue-producing units that they can - and should - be. To get back on topic, I think a session or two to show how ITSM 7 can be adapted to meet non-standard needs might be a welcome thing. Rick On 7/20/07, Jarl Grøneng [EMAIL PROTECTED] wrote: One of the benefit with the MS System Center is the tighter integration with biztalk and sharepoint. And of cource; much better user interface! -- Jarl On 7/20/07, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I would add that a big problem with this is that ITSM 7 is extremely buggy, harder to use than previous versions, and extremely expensive. AR System development is what kept Remedy alive, and by de-emphasizing the strong point of Remedy, I see AR System and ITSM usage declining in the future. I have heard from a lot of people that their management is looking forward to the ITSM release from Microsoft because they think it will be more integrated with other systems. While I think the Microsoft product is not going to be that good in the first release, it will improve, and if BMC does not improve the quality of ITSM and go back to selling AR System itself as a major product, Microsoft will put them out of the IT service management business. Shawn -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 19, 2007 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I think that Susan has a point, and to make a more specific observation, the de-emphasis of the AR System as a development platform, making BMC's defacto focus on it just being a willing and able container for the ITSM/CMDB, has led to less custom work going on these days. This in turn leads to fewer people able to talk about innovative things they're doing, because it's increasingly out of the mainstream that it once would have been in the middle of. Not to say that there isn't custom work, it's just that privacy concerns are probably keeping most govt. apps private, and most private entities are going ITIL/ITSM these days, because that's all that BMC sells to them. Not necessarily blaming BMC for that, just saying that this is a foreseeable byproduct of their product direction, exacerbated by the fact that many of us are neck deep in trying to figure out what the BMC was thinking in some of the feature decisions with ITSM. Maybe THAT would be a good breakout - Gap analysis between ITSM 7.0.2 delivered functionality and what customers are actually wanting it to do, both raising awareness for prospective customers and giving some ideas for bridging those gaps for both future and present deployers of the apps. Rick On 7/19/07, Susan Palmer [EMAIL PROTECTED] wrote: ** David, Maybe there is an unspoken message that bmc should be listening too. There generally is no lack of submissions by non-host presenters. Since the advent of the various version 7 products there has been an aura around Remedy that is disconcerting to some degree. Last year we gathered over a 100 topics of interest. This year few if any topics were suggested here. That in itself is very unusual. Thoughts to mull over Susan On 7/19/07, Easter, David [EMAIL PROTECTED] wrote: ** I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do
Re: BUW 2007 Track Sessions Announced
Jeez, sorry about the typo's. I should never write anything before my morning coffee :) Bill Estep Nemours On 7/20/07, Bill Estep [EMAIL PROTECTED] wrote: David, We did make a customer submission. We proposed a talk about our experience evolving a business process from paper to an online services store. It was disappointing that we did receive any response at all...not even a rejection. But the fact is, it's to late now. There isn't time to put together a presentation before RUG, or whatever it's called now. If we had received word in April or May, as originally planned Bill Estep Nemours On 7/19/07, Easter, David [EMAIL PROTECTED] wrote: ** I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, July 19, 2007 3:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ -- -Geoff Endresen Amazon.com http://amazon.com/__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Bill Estep http://www.clubreading.com -- Bill Estep http://www.clubreading.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
I'd personally like to see something (ANYTHING) about the Customer Support Application. Sometimes I feel like we're the only company in the world that uses CS. With all of the new v7 BMC apps that have come out in the last year or so (ITSM et al), I'm seriously wondering if CS is eventually going to be killed off. Does anyone know if BMC has any plans at all for CS? Mike On 7/20/07, Rick Cook [EMAIL PROTECTED] wrote: ** And we know from experience how bug-free and security-aware all MS software is, too! Seriously, I use MS like most people do, but what have they ever built themselves that was really successful? Pretty much all of their big moneymakers they either bought or stole from someone else. Unless they have done or will do so with ITSM, it will be a niche product at best, and they'll drop it or OS it in a few years. I know some customers who would try it over Remedy on price alone, but people who can't discern price from value aren't going to be your core customers anyway. Neither BMC nor ITSM are perfect, but an application suite that uses the ITIL framework to allow IT to show the business how to spend it's money more wisely is the only thing that will cause IT depts to grow in relevance, and change the perception that they are only a necessary evil, instead of the proactive, revenue-producing units that they can - and should - be. To get back on topic, I think a session or two to show how ITSM 7 can be adapted to meet non-standard needs might be a welcome thing. Rick On 7/20/07, Jarl Grøneng [EMAIL PROTECTED] wrote: One of the benefit with the MS System Center is the tighter integration with biztalk and sharepoint. And of cource; much better user interface! -- Jarl On 7/20/07, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I would add that a big problem with this is that ITSM 7 is extremely buggy, harder to use than previous versions, and extremely expensive. AR System development is what kept Remedy alive, and by de-emphasizing the strong point of Remedy, I see AR System and ITSM usage declining in the future. I have heard from a lot of people that their management is looking forward to the ITSM release from Microsoft because they think it will be more integrated with other systems. While I think the Microsoft product is not going to be that good in the first release, it will improve, and if BMC does not improve the quality of ITSM and go back to selling AR System itself as a major product, Microsoft will put them out of the IT service management business. Shawn -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook Sent: Thursday, July 19, 2007 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I think that Susan has a point, and to make a more specific observation, the de-emphasis of the AR System as a development platform, making BMC's defacto focus on it just being a willing and able container for the ITSM/CMDB, has led to less custom work going on these days. This in turn leads to fewer people able to talk about innovative things they're doing, because it's increasingly out of the mainstream that it once would have been in the middle of. Not to say that there isn't custom work, it's just that privacy concerns are probably keeping most govt. apps private, and most private entities are going ITIL/ITSM these days, because that's all that BMC sells to them. Not necessarily blaming BMC for that, just saying that this is a foreseeable byproduct of their product direction, exacerbated by the fact that many of us are neck deep in trying to figure out what the BMC was thinking in some of the feature decisions with ITSM. Maybe THAT would be a good breakout - Gap analysis between ITSM 7.0.2 delivered functionality and what customers are actually wanting it to do, both raising awareness for prospective customers and giving some ideas for bridging those gaps for both future and present deployers of the apps. Rick On 7/19/07, Susan Palmer [EMAIL PROTECTED] wrote: ** David, Maybe there is an unspoken message that bmc should be listening too. There generally is no lack of submissions by non-host presenters. Since the advent of the various version 7 products there has been an aura around Remedy that is disconcerting to some degree. Last year we gathered over a 100 topics of interest. This year few if any topics were suggested here. That in itself is very unusual. Thoughts to mull over Susan On 7/19/07, Easter, David [EMAIL PROTECTED] wrote: ** I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions
Re: BUW 2007 Track Sessions Announced
Agreed. I think ARS needs to be more pronounced as the benefit of the system. Meaning - ITIL is a commoditizer. If ITSM 7 is ITIL -- and the next product (1/50 the cost) is also ITIL -- it will be a hard sell to mgmt that they have to have BMC ARS Now - if they change it to be ARS is an service management (generic vs just IT) platform of which it has applications like ITSM (Service Desk, Problem Mgmt, Asset Mgmt, CMDB) etc... -- and has tools and strategies for extending into other areas -- then it is an easier sell. The real sell is the platform - and the direction/vision. However -- the platform (ARS) -- needs to have a life of its own - and be respectable on its own -- not shunned. And they need to communicate that it has other applications like: Customer Support, Project Management, HR application tracking, HR Issue management, Facilities Management, etc... Then companies will be standardizing on a service framework. With that being the case - it will be hard for a company who has an ITIL app (at 1/50th the cost) -- to compete. They may have a story for ITIL processes -- but it would be a huge leap for them to compete against all the offerings. So - how does BMC do this? I know of partners that have the apps already: BMC has: ITSM , etc... -Customer Support -Citizen Response Kinetic Data has: -Kinetic Request -- Service Request Management System -Kinetic Survey -- Enterprise Feedback Management System -Kinetic Field - Field Service Management System Project Remedies has: -Project Management cMango/Wipro has: - HR Application Now if BMC would gather the partners - and create a partner program that encourages collaboration and consistency across the apps provided -- then a cohesive message can be delivered. BMC could have had something like Appforce by Salesforce.com -- if they had planned. (I had this conversation 4+ years ago with marketing at Remedy - but it did not go anywhere) I think they could still pull it off - but it takes commitment (and changes of course) Changes/challeges: If BMC were to do this - they would naturally see and have early involvement with organizations who are doing great things -- and they would want to move into that app space and take all the revenue (note: Kinetic Request and newScale Service Center). But - they must contain themselves or they actually kill the market - as successful organizations that join the partner program actually lose by joining. So - BMC continues to own and improve their core offering of ARS itself and the existing apps - but BMC must control itself from eating its partners who are expanding the vision in ways that they had not predicted. Other notes: BMC licensing to change: You buy the server and developer licenses. For your apps (Service Desk, CMDB, etc...) BMC charges user licenses. For access to the server itself -- FREE.(read or write) So - a Kinetic Data with Kinetic Field would be strengthening the overall service management platform (a win for BMC (harder to displace with commodity ITIL) -- Kinetic Data would be a able to sell it's apps at what the market will accept (without the BMC user license overhead -- which kills the deal for many apps) (a win for Kinetic Data) -- and customers now can leverage their investment (people/training/servers/infrastructure) in ARS across a number of service related products (a win for the customer) I think it would be cool - and I think it is a vision that people could comprehend (aka buy). So again - BMC creates a true knowledge share / non-competitive partner program. BMC sells the ARS platform as the framework. (customers win, BMC wins, partners win, and ARS fanatics - well - they stay fanatics (and the ARS world does not die)) -John On 7/20/07, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I would add that a big problem with this is that ITSM 7 is extremely buggy, harder to use than previous versions, and extremely expensive. AR System development is what kept Remedy alive, and by de-emphasizing the strong point of Remedy, I see AR System and ITSM usage declining in the future. I have heard from a lot of people that their management is looking forward to the ITSM release from Microsoft because they think it will be more integrated with other systems. While I think the Microsoft product is not going to be that good in the first release, it will improve, and if BMC does not improve the quality of ITSM and go back to selling AR System itself as a major product, Microsoft will put them out of the IT service management business. Shawn -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, July 19, 2007 7:18 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced ** I think that Susan has a point, and to make a more specific observation, the de-emphasis of the AR System as a development platform, making BMC's defacto focus on it just being a willing and able
Re: BUW 2007 Track Sessions Announced
partner program. BMC sells the ARS platform as the framework. (customers win, BMC wins, partners win, and ARS fanatics - well - they stay fanatics (and the ARS world does not die)) -John On 7/20/07, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I would add that a big problem with this is that ITSM 7 is extremely buggy, harder to use than previous versions, and extremely expensive. AR System development is what kept Remedy alive, and by de-emphasizing the strong point of Remedy, I see AR System and ITSM usage declining in the future. I have heard from a lot of people that their management is looking forward to the ITSM release from Microsoft because they think it will be more integrated with other systems. While I think the Microsoft product is not going to be that good in the first release, it will improve, and if BMC does not improve the quality of ITSM and go back to selling AR System itself as a major product, Microsoft will put them out of the IT service management business. Shawn -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, July 19, 2007 7:18 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced ** I think that Susan has a point, and to make a more specific observation, the de-emphasis of the AR System as a development platform, making BMC's defacto focus on it just being a willing and able container for the ITSM/CMDB, has led to less custom work going on these days. This in turn leads to fewer people able to talk about innovative things they're doing, because it's increasingly out of the mainstream that it once would have been in the middle of. Not to say that there isn't custom work, it's just that privacy concerns are probably keeping most govt. apps private, and most private entities are going ITIL/ITSM these days, because that's all that BMC sells to them. Not necessarily blaming BMC for that, just saying that this is a foreseeable byproduct of their product direction, exacerbated by the fact that many of us are neck deep in trying to figure out what the BMC was thinking in some of the feature decisions with ITSM. Maybe THAT would be a good breakout - Gap analysis between ITSM 7.0.2delivered functionality and what customers are actually wanting it to do, both raising awareness for prospective customers and giving some ideas for bridging those gaps for both future and present deployers of the apps. Rick On 7/19/07, Susan Palmer [EMAIL PROTECTED] wrote: ** David, Maybe there is an unspoken message that bmc should be listening too. There generally is no lack of submissions by non-host presenters. Since the advent of the various version 7 products there has been an aura around Remedy that is disconcerting to some degree. Last year we gathered over a 100 topics of interest. This year few if any topics were suggested here. That in itself is very unusual. Thoughts to mull over Susan On 7/19/07, Easter, David [EMAIL PROTECTED] wrote: ** I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Rick Cook *Sent:* Thursday, July 19, 2007 3:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL
Re: BUW 2007 Track Sessions Announced
Of course BMC originally announced a delayed decision on papers because of the huge response. Was it all internal to BMC submissions? . Daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: July 19, 2007 7:47 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 19, 2007 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ -- -Geoff Endresen Amazon.com http://amazon.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
I think it could be even simpler. ARS as a development platform is very strong. BMC could easily have three developers sit down, all with equal experience and skills in their areas. The first would be Java, the second would be .NET, and the third would be ARS. They would be given requirements to build a simple application with ten fields to track appointments or something like that. Time them and see how long it takes. Obviously, the ARS developer will finish first. While ARS is not meant to replace traditional programming, you can quickly roll out some good apps with it. Pretty much every company I've worked for has custom applications and are happy with them. I've built a lot of different things like a robust survey system, a few HR type apps, multiple project management applications, downtime tracking applications, telecom-specific applications, and energy industry specific applications, such as one I will be working on later this year to track devices on our pipelines. ARS is a great tool, and I think BMC should spend more time on how it can benefit their customers to use it to build their applications over using programming languages. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Friday, July 20, 2007 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** Agreed. I think ARS needs to be more pronounced as the benefit of the system. Meaning - ITIL is a commoditizer. If ITSM 7 is ITIL -- and the next product (1/50 the cost) is also ITIL -- it will be a hard sell to mgmt that they have to have BMC ARS Now - if they change it to be ARS is an service management (generic vs just IT) platform of which it has applications like ITSM (Service Desk, Problem Mgmt, Asset Mgmt, CMDB) etc... -- and has tools and strategies for extending into other areas -- then it is an easier sell. The real sell is the platform - and the direction/vision. However -- the platform (ARS) -- needs to have a life of its own - and be respectable on its own -- not shunned. And they need to communicate that it has other applications like: Customer Support, Project Management, HR application tracking, HR Issue management, Facilities Management, etc... Then companies will be standardizing on a service framework. With that being the case - it will be hard for a company who has an ITIL app (at 1/50th the cost) -- to compete. They may have a story for ITIL processes -- but it would be a huge leap for them to compete against all the offerings. So - how does BMC do this? I know of partners that have the apps already: BMC has: ITSM , etc... -Customer Support -Citizen Response Kinetic Data has: -Kinetic Request -- Service Request Management System -Kinetic Survey -- Enterprise Feedback Management System -Kinetic Field - Field Service Management System Project Remedies has: -Project Management cMango/Wipro has: - HR Application Now if BMC would gather the partners - and create a partner program that encourages collaboration and consistency across the apps provided -- then a cohesive message can be delivered. BMC could have had something like Appforce by Salesforce.com -- if they had planned. (I had this conversation 4+ years ago with marketing at Remedy - but it did not go anywhere) I think they could still pull it off - but it takes commitment (and changes of course) Changes/challeges: If BMC were to do this - they would naturally see and have early involvement with organizations who are doing great things -- and they would want to move into that app space and take all the revenue (note: Kinetic Request and newScale Service Center). But - they must contain themselves or they actually kill the market - as successful organizations that join the partner program actually lose by joining. So - BMC continues to own and improve their core offering of ARS itself and the existing apps - but BMC must control itself from eating its partners who are expanding the vision in ways that they had not predicted. Other notes: BMC licensing to change: You buy the server and developer licenses. For your apps (Service Desk, CMDB, etc...) BMC charges user licenses. For access to the server itself -- FREE.(read or write) So - a Kinetic Data with Kinetic Field would be strengthening the overall service management platform (a win for BMC (harder to displace with commodity ITIL) -- Kinetic Data would be a able to sell it's apps at what the market will accept (without the BMC user license overhead -- which kills the deal for many apps) (a win for Kinetic Data) -- and customers now can leverage
Re: BUW 2007 Track Sessions Announced
I know we proposed one on: CMDB: How to deal with non-autodiscoverable data Which did not make the cut. Seems like a barnburner topic to me. :) -John On 7/20/07, arslist [EMAIL PROTECTED] wrote: ** Of course BMC originally announced a delayed decision on papers because of the huge response. Was it all internal to BMC submissions? …. Daniel -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Easter, David *Sent:* July 19, 2007 7:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, July 19, 2007 3:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, *Bill Estep* [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, *Geoffrey Endresen* [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, *Jarl Grøneng* [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ -- -Geoff Endresen Amazon.com http://amazon.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this...of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM is these days. Shawn is right-the integration alone will make Microsoft's product a winner. Just think-instant connection and visibility to the Active Directory and SMS. No plug-ins, integration engine, data migrator, blah, blah, blah needed. Just install it, configure it, and it automatically starts seeing the infrastructure. If they build it right, that is-which I'm sure Microsoft will. All of this is a very bad omen for BMC, in my mind. The company has totally jumped off the cliff, in my mind. And what's worse is they are now killing the converted so to speak. With their marketing blitz of, Use ITSM! It's the ultimate solution! You don't need/want those old customized apps! they are steamrolling the very developer base that built Remedy into the cult phenomenon that it is. So how MIGHT this shake out? Let me speculate: 1) The custom Remedy developer is an endangered species. Take a look at Indeed.com at all the Remedy job postings. Virtually every one is looking for someone to implement ITSM. Very few want custom developers. 2) The prevailing attitude now is, Don't mess with the OOTB definitions! Thus, existing developers are becoming ITSM configurers rather than developers. 3) The use of ARS to build custom tracking apps designed to suit the business rather than the other way around wanes. 4) A powerhouse like Microsoft enters the fray and wins the lion's share of the ITSM market. 5) And where does that leave ARS...? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced I think it could be even simpler. ARS as a development platform is very strong. BMC could easily have three developers sit down, all with equal experience and skills in their areas. The first would be Java, the second would be .NET, and the third would be ARS. They would be given requirements to build a simple application with ten fields to track appointments or something like that. Time them and see how long it takes. Obviously, the ARS developer will finish first. While ARS is not meant to replace traditional programming, you can quickly roll out some good apps with it. Pretty much every company I've worked for has custom applications and are happy with them. I've built a lot of different things like a robust survey system, a few HR type apps, multiple project management applications, downtime tracking applications, telecom-specific applications, and energy industry specific applications, such as one I will be working on later this year to track devices on our pipelines. ARS is a great tool, and I think BMC should spend more time on how it can benefit their customers to use it to build their applications over using programming languages. Shawn Pierson __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
Was it all internal to BMC submissions? No - but it was a lot of folks that provide products or services - rather than actual end customers. We were hoping to get more submissions from folks who were users of the products - not just consultants, partners, independent developers and such. For example, a case study presentation - with the customer profiled in the case study doing the presentation and thus available for questions from other customers interested in implementing similar solutions. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Friday, July 20, 2007 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** Of course BMC originally announced a delayed decision on papers because of the huge response. Was it all internal to BMC submissions? Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: July 19, 2007 7:47 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 19, 2007 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ -- -Geoff Endresen Amazon.com http://amazon.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
Hmmm...seems like someone ought to ask the question Who made the determination on what topics were to be accepted. But I'll let someone else ask that. Rick On 7/20/07, John Sundberg [EMAIL PROTECTED] wrote: ** I know we proposed one on: CMDB: How to deal with non-autodiscoverable data Which did not make the cut. Seems like a barnburner topic to me. :) -John On 7/20/07, arslist [EMAIL PROTECTED] wrote: ** Of course BMC originally announced a delayed decision on papers because of the huge response. Was it all internal to BMC submissions? …. Daniel -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Easter, David *Sent:* July 19, 2007 7:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, July 19, 2007 3:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, *Bill Estep* [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, *Geoffrey Endresen* [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, *Jarl Grøneng* [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ -- -Geoff Endresen Amazon.com http://amazon.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
This is an interesting thread. I've been doing in house ARSystem development since '98. We have done some, what I would call, innovative development covering processes in HR, capital activation, integration with Lawson, Epic, Cerner... just to name a few. I understand BMC makes money selling helpdesk software, and other packages, but my bread-and-butter is the in-house niche development and workflow solutions where Remedy excels. Yes, I'm sure the helpdesk manager would love to go to as conference and hear about itil and new version of the helpdesk software, but that's not my cup of tea. I would rather hear how other folks are using the platform to solve problems and develop solutions. And, on a positive note, I am glad to see that BMC reads the arslist. Have a great weekend folks, Bill Estep Nemours On 7/20/07, John Sundberg [EMAIL PROTECTED] wrote: ** I know we proposed one on: CMDB: How to deal with non-autodiscoverable data Which did not make the cut. Seems like a barnburner topic to me. :) -John On 7/20/07, arslist [EMAIL PROTECTED] wrote: ** Of course BMC originally announced a delayed decision on papers because of the huge response. Was it all internal to BMC submissions? …. Daniel -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Easter, David *Sent:* July 19, 2007 7:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, July 19, 2007 3:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, *Bill Estep* [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, *Geoffrey Endresen* [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, *Jarl Grøneng* [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ -- -Geoff Endresen Amazon.com http://amazon.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- Bill Estep http://www.clubreading.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this…of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM is these days. Shawn is right—the integration alone will make Microsoft's product a winner. Just think—instant connection and visibility to the Active Directory and SMS. No plug-ins, integration engine, data migrator, blah, blah, blah needed. Just install it, configure it, and it automatically starts seeing the infrastructure. If they build it right, that is—which I'm sure Microsoft will. All of this is a very bad omen for BMC, in my mind. The company has totally jumped off the cliff, in my mind. And what's worse is they are now killing the converted so to speak. With their marketing blitz of, Use ITSM! It's the ultimate solution! You don't need/want those old customized apps! they are steamrolling the very developer base that built Remedy into the cult phenomenon that it is. So how MIGHT this shake out? Let me speculate: 1) The custom Remedy developer is an endangered species. Take a look at Indeed.com at all the Remedy job postings. Virtually every one is looking for someone to implement ITSM. Very few want custom developers. 2) The prevailing attitude now is, Don't mess with the OOTB definitions! Thus, existing developers are becoming ITSM configurers rather than developers. 3) The use of ARS to build custom tracking apps designed to suit the business rather than the other way around wanes. 4) A powerhouse like Microsoft enters the fray and wins the lion's share of the ITSM market. 5) And where does that leave ARS…? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced I think it could be even simpler. ARS as a development platform is very strong. BMC could easily have three developers sit down, all with equal experience and skills in their areas. The first would be Java, the second would be .NET, and the third would be ARS. They would be given requirements to build a simple application with ten fields to track appointments or something like that. Time them and see how long it takes. Obviously, the ARS developer will finish first. While ARS is not meant to replace traditional programming, you can quickly roll out some good apps with it. Pretty much every company I've worked for has custom applications and are happy with them. I've built a lot of different things like a robust survey system, a few HR type apps, multiple project management applications, downtime tracking applications, telecom-specific applications, and energy industry specific applications, such as one I will be working on later this year to track devices on our pipelines. ARS is a great tool, and I think BMC should spend more time on how it can benefit their customers to use it to build their applications over using programming languages. Shawn Pierson __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
Rick, But there is the rub RUG(and LRUGS) were a tech crowd... BUW did not really feel that way to me last year. I did find some corners of technical information, but I also was suckered into a few sessions that looked good at first glance. However when I arrived at the session I found a data administrator trying to do a presentation on their internal process without any knowledge of the decisions that lead them to their end result. I was even told by one of the presenters that the slides were Not what I submitted. And they indicated that the presentation was changed into something that they suspected was more of what BMC wanted to be presented and did not really reflect what they(the presenter) thought they would be talking about. I think the old days are dead. (and that is a real shame.) I just hope that one of the Executives (other than Doug M) can be drug (kicking and screaming if needed) to the Evening with Engineering and see how the breakdown is for the interest in their products should be scaled for next years BUW. Last year Doug M had to heard people out of the room after mid-night because the cleaning crew had to have the room back. ( And all of the non-ARS application areas were empty about 2 hours before that. ) Then Doug M talked to a group of customers for at least another 30 minutes in the hallway before he finally had to leave to drive himself home that night. (and he was scheduled to return around 7AM the next morning.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 7/20/07, Rick Cook [EMAIL PROTECTED] wrote: ** Well, to be honest, David, what would end customers say that fits BMC's product vision - here's how we're using ITSM 7 to put ITIL into play? How is that innovative and interesting to the tech crowd? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
Actually, they don't have a site up as far as I can tell about their Service Desk software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K594 The part that caught my eye was this from the Microsoft guy: Many companies have substantial investments in service desks, but we know the level of dissatisfaction with those is pretty high. For small companies with no investment, our product will be straightforward to adopt and have it integrate deeply. It will integrate with existing service desks out there over time. The first thing is the most obvious part where they say they know the level of dissatisfaction, which is true to my observations, at least lately, due to many factors. It's not just BMC, but also other helpdesk and change control apps seem to be universally reviled. Whether this is a function of their role as showing mistakes and errors on the part of I.T., or because the software is bad can vary, but I've never worked at a place where anyone other than the manager of the helpdesk loved the software. The other thing that really caught my eye though was that they claim they will integrate with existing service desks out there. BMC is part of one of the pushes that Microsoft is making to come up with a standard way of representing services, so even though Microsoft will probably take some of BMC's business, I do think that both companies will probably end up focusing on different aspects of service management. Personally, I plan to learn all I can about the new Microsoft apps. If it overtakes Remedy, then I'll be ahead of the game for migration. If they integrate, then I'll know where to start on that too. If Microsoft fails miserably and their service desk app becomes known as MS BOB 2.0, then there will at least be some things to learn from them about what not to do with an ITSM suite, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, July 20, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this...of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM is these days. Shawn is right-the integration alone will make Microsoft's product a winner. Just think-instant connection and visibility to the Active Directory and SMS. No plug-ins, integration engine, data migrator, blah, blah, blah needed. Just install it, configure it, and it automatically starts seeing the infrastructure. If they build it right, that is-which I'm sure Microsoft will. All of this is a very bad omen for BMC, in my mind. The company has totally jumped off the cliff, in my mind. And what's worse is they are now killing the converted so to speak. With their marketing blitz of, Use ITSM! It's the ultimate solution! You don't need/want those old customized apps! they are steamrolling the very developer base that built Remedy into the cult phenomenon that it is. So how MIGHT this shake out? Let me speculate: 1) The custom Remedy developer is an endangered species. Take a look at Indeed.com at all the Remedy job postings. Virtually every one is looking for someone to implement ITSM. Very few want custom developers. 2) The prevailing attitude now is, Don't mess with the OOTB definitions! Thus, existing developers are becoming ITSM configurers rather than developers. 3) The use of ARS to build custom tracking apps designed to suit the business rather than the other way around wanes. 4) A powerhouse like Microsoft enters the fray and wins the lion's share of the ITSM market. 5) And where does that leave ARS...? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced I think it could be even simpler. ARS as a development platform is very strong. BMC could easily have three developers sit down, all with equal experience and skills in their areas. The first would be Java, the second would be .NET, and the third would be ARS. They would be given requirements to build a simple application with ten fields to track appointments
Re: BUW 2007 Track Sessions Announced
Ahhh...but remember, Microsoft defines the word integrate differently from most other people. They use the word integrate when I think they mean assimilate as in, You will be assimilated. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Actually, they don't have a site up as far as I can tell about their Service Desk software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K594 The part that caught my eye was this from the Microsoft guy: Many companies have substantial investments in service desks, but we know the level of dissatisfaction with those is pretty high. For small companies with no investment, our product will be straightforward to adopt and have it integrate deeply. It will integrate with existing service desks out there over time. The first thing is the most obvious part where they say they know the level of dissatisfaction, which is true to my observations, at least lately, due to many factors. It's not just BMC, but also other helpdesk and change control apps seem to be universally reviled. Whether this is a function of their role as showing mistakes and errors on the part of I.T., or because the software is bad can vary, but I've never worked at a place where anyone other than the manager of the helpdesk loved the software. The other thing that really caught my eye though was that they claim they will integrate with existing service desks out there. BMC is part of one of the pushes that Microsoft is making to come up with a standard way of representing services, so even though Microsoft will probably take some of BMC's business, I do think that both companies will probably end up focusing on different aspects of service management. Personally, I plan to learn all I can about the new Microsoft apps. If it overtakes Remedy, then I'll be ahead of the game for migration. If they integrate, then I'll know where to start on that too. If Microsoft fails miserably and their service desk app becomes known as MS BOB 2.0, then there will at least be some things to learn from them about what not to do with an ITSM suite, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, July 20, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this...of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM is these days. Shawn is right-the integration alone will make Microsoft's product a winner. Just think-instant connection and visibility to the Active Directory and SMS. No plug-ins, integration engine, data migrator, blah, blah, blah needed. Just install it, configure it, and it automatically starts seeing the infrastructure. If they build it right, that is-which I'm sure Microsoft will. All of this is a very bad omen for BMC, in my mind. The company has totally jumped off the cliff, in my mind. And what's worse is they are now killing the converted so to speak. With their marketing blitz of, Use ITSM! It's the ultimate solution! You don't need/want those old customized apps! they are steamrolling the very developer base that built Remedy into the cult phenomenon that it is. So how MIGHT this shake out? Let me speculate: 1) The custom Remedy developer is an endangered species. Take a look at Indeed.com at all the Remedy job postings. Virtually every one is looking for someone to implement ITSM. Very few want custom developers. 2) The prevailing attitude now is, Don't mess with the OOTB definitions! Thus, existing developers are becoming ITSM configurers rather than developers. 3) The use of ARS to build custom tracking apps designed to suit the business rather than the other way around wanes. 4) A powerhouse like Microsoft enters the fray and wins the lion's share of the ITSM market. 5) And where does that leave ARS...? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 10:43 AM
Re: BUW 2007 Track Sessions Announced
We had a presentation two weeks ago on the entire System Center 2007 suite from Microsoft (we are going to be implementing the 2007 replacements for MOM and SMS) and they showed us where Service Manager fit into their suite. You can sign up for and download the beta from connect.microsoft.com. I have been looking at the docs in my spare time - I need to get my SharePoint 2007 site configured in order to install it, I think. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Actually, they don't have a site up as far as I can tell about their Service Desk software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K000 0594 The part that caught my eye was this from the Microsoft guy: Many companies have substantial investments in service desks, but we know the level of dissatisfaction with those is pretty high. For small companies with no investment, our product will be straightforward to adopt and have it integrate deeply. It will integrate with existing service desks out there over time. The first thing is the most obvious part where they say they know the level of dissatisfaction, which is true to my observations, at least lately, due to many factors. It's not just BMC, but also other helpdesk and change control apps seem to be universally reviled. Whether this is a function of their role as showing mistakes and errors on the part of I.T., or because the software is bad can vary, but I've never worked at a place where anyone other than the manager of the helpdesk loved the software. The other thing that really caught my eye though was that they claim they will integrate with existing service desks out there. BMC is part of one of the pushes that Microsoft is making to come up with a standard way of representing services, so even though Microsoft will probably take some of BMC's business, I do think that both companies will probably end up focusing on different aspects of service management. Personally, I plan to learn all I can about the new Microsoft apps. If it overtakes Remedy, then I'll be ahead of the game for migration. If they integrate, then I'll know where to start on that too. If Microsoft fails miserably and their service desk app becomes known as MS BOB 2.0, then there will at least be some things to learn from them about what not to do with an ITSM suite, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
I think there is ample room for both Microsoft and BMC on the ITSM markets. Something to notice though, is that there are less and less ITSM packagers out there. So while BMC can still grow considerably by converting Peregrine ServiceCenter customers to Remedy, and other doomed products that some customers may still use (CA, Clarify, etc), eventually the ITSM market will be saturated, kinda like the ERP market to some extent nowadays. So the question is, what happens next? If BMC does not enter other vertical markets, then there'll be serious trouble... what Norm described. That's why it's critical that BMC gets it right and applies the suggestions John Sundberg and others have made. We need to grow the pie so to speak, not steal somebody else's portion! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Pierson, Shawn Sent: Fri 07/20/07 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Actually, they don't have a site up as far as I can tell about their Service Desk software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K594 The part that caught my eye was this from the Microsoft guy: Many companies have substantial investments in service desks, but we know the level of dissatisfaction with those is pretty high. For small companies with no investment, our product will be straightforward to adopt and have it integrate deeply. It will integrate with existing service desks out there over time. The first thing is the most obvious part where they say they know the level of dissatisfaction, which is true to my observations, at least lately, due to many factors. It's not just BMC, but also other helpdesk and change control apps seem to be universally reviled. Whether this is a function of their role as showing mistakes and errors on the part of I.T., or because the software is bad can vary, but I've never worked at a place where anyone other than the manager of the helpdesk loved the software. The other thing that really caught my eye though was that they claim they will integrate with existing service desks out there. BMC is part of one of the pushes that Microsoft is making to come up with a standard way of representing services, so even though Microsoft will probably take some of BMC's business, I do think that both companies will probably end up focusing on different aspects of service management. Personally, I plan to learn all I can about the new Microsoft apps. If it overtakes Remedy, then I'll be ahead of the game for migration. If they integrate, then I'll know where to start on that too. If Microsoft fails miserably and their service desk app becomes known as MS BOB 2.0, then there will at least be some things to learn from them about what not to do with an ITSM suite, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, July 20, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this...of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM is these days. Shawn is right-the integration alone will make Microsoft's product a winner. Just think-instant connection and visibility to the Active Directory and SMS. No plug-ins, integration engine, data migrator, blah, blah, blah needed. Just install it, configure it, and it automatically starts seeing the infrastructure. If they build it right, that is-which I'm sure Microsoft will. All of this is a very bad omen for BMC, in my mind. The company has totally jumped off the cliff, in my mind. And what's worse is they are now killing the converted so to speak. With their marketing blitz of, Use ITSM! It's the ultimate solution! You don't need/want those old customized apps! they are steamrolling the very developer base that built Remedy into the cult phenomenon that it is. So how MIGHT this shake out? Let me speculate: 1) The custom Remedy developer is an endangered species. Take a look at Indeed.com at all the Remedy job postings. Virtually every one is looking for someone to implement ITSM. Very few want custom developers. 2) The prevailing attitude now is, Don't mess with the OOTB definitions
Re: BUW 2007 Track Sessions Announced
Guilaume, Well worded - I will buy you a beer at BUW. Start the chant now GROW THE PIE, GROW THE PIE, GROW THE PIE!!! -John On 7/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: I think there is ample room for both Microsoft and BMC on the ITSM markets. Something to notice though, is that there are less and less ITSM packagers out there. So while BMC can still grow considerably by converting Peregrine ServiceCenter customers to Remedy, and other doomed products that some customers may still use (CA, Clarify, etc), eventually the ITSM market will be saturated, kinda like the ERP market to some extent nowadays. So the question is, what happens next? If BMC does not enter other vertical markets, then there'll be serious trouble... what Norm described. That's why it's critical that BMC gets it right and applies the suggestions John Sundberg and others have made. We need to grow the pie so to speak, not steal somebody else's portion! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Pierson, Shawn Sent: Fri 07/20/07 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Actually, they don't have a site up as far as I can tell about their Service Desk software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K594 The part that caught my eye was this from the Microsoft guy: Many companies have substantial investments in service desks, but we know the level of dissatisfaction with those is pretty high. For small companies with no investment, our product will be straightforward to adopt and have it integrate deeply. It will integrate with existing service desks out there over time. The first thing is the most obvious part where they say they know the level of dissatisfaction, which is true to my observations, at least lately, due to many factors. It's not just BMC, but also other helpdesk and change control apps seem to be universally reviled. Whether this is a function of their role as showing mistakes and errors on the part of I.T., or because the software is bad can vary, but I've never worked at a place where anyone other than the manager of the helpdesk loved the software. The other thing that really caught my eye though was that they claim they will integrate with existing service desks out there. BMC is part of one of the pushes that Microsoft is making to come up with a standard way of representing services, so even though Microsoft will probably take some of BMC's business, I do think that both companies will probably end up focusing on different aspects of service management. Personally, I plan to learn all I can about the new Microsoft apps. If it overtakes Remedy, then I'll be ahead of the game for migration. If they integrate, then I'll know where to start on that too. If Microsoft fails miserably and their service desk app becomes known as MS BOB 2.0, then there will at least be some things to learn from them about what not to do with an ITSM suite, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, July 20, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this...of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM is these days. Shawn is right-the integration alone will make Microsoft's product a winner. Just think-instant connection and visibility to the Active Directory and SMS. No plug-ins, integration engine, data migrator, blah, blah, blah needed. Just install it, configure it, and it automatically starts seeing the infrastructure. If they build it right, that is-which I'm sure Microsoft will. All of this is a very bad omen for BMC, in my mind. The company has totally jumped off the cliff, in my mind. And what's worse is they are now killing the converted so to speak. With their marketing blitz of, Use ITSM! It's the ultimate solution! You don't need/want those old customized apps! they are steamrolling the very developer base that built Remedy into the cult phenomenon that it is. So how MIGHT this shake out? Let me speculate: 1) The custom Remedy developer is an endangered species. Take a look at Indeed.com at all the Remedy job postings. Virtually every one is looking for someone
Re: BUW 2007 Track Sessions Announced
The Beta has been out for a few weeks now. Service Desk also has a CMDB. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Actually, they don't have a site up as far as I can tell about their Service Desk software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K594 The part that caught my eye was this from the Microsoft guy: Many companies have substantial investments in service desks, but we know the level of dissatisfaction with those is pretty high. For small companies with no investment, our product will be straightforward to adopt and have it integrate deeply. It will integrate with existing service desks out there over time. The first thing is the most obvious part where they say they know the level of dissatisfaction, which is true to my observations, at least lately, due to many factors. It's not just BMC, but also other helpdesk and change control apps seem to be universally reviled. Whether this is a function of their role as showing mistakes and errors on the part of I.T., or because the software is bad can vary, but I've never worked at a place where anyone other than the manager of the helpdesk loved the software. The other thing that really caught my eye though was that they claim they will integrate with existing service desks out there. BMC is part of one of the pushes that Microsoft is making to come up with a standard way of representing services, so even though Microsoft will probably take some of BMC's business, I do think that both companies will probably end up focusing on different aspects of service management. Personally, I plan to learn all I can about the new Microsoft apps. If it overtakes Remedy, then I'll be ahead of the game for migration. If they integrate, then I'll know where to start on that too. If Microsoft fails miserably and their service desk app becomes known as MS BOB 2.0, then there will at least be some things to learn from them about what not to do with an ITSM suite, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, July 20, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this...of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM is these days. Shawn is right-the integration alone will make Microsoft's product a winner. Just think-instant connection and visibility to the Active Directory and SMS. No plug-ins, integration engine, data migrator, blah, blah, blah needed. Just install it, configure it, and it automatically starts seeing the infrastructure. If they build it right, that is-which I'm sure Microsoft will. All of this is a very bad omen for BMC, in my mind. The company has totally jumped off the cliff, in my mind. And what's worse is they are now killing the converted so to speak. With their marketing blitz of, Use ITSM! It's the ultimate solution! You don't need/want those old customized apps! they are steamrolling the very developer base that built Remedy into the cult phenomenon that it is. So how MIGHT this shake out? Let me speculate: 1) The custom Remedy developer is an endangered species. Take a look at Indeed.com at all the Remedy job postings. Virtually every one is looking for someone to implement ITSM. Very few want custom developers. 2) The prevailing attitude now is, Don't mess with the OOTB definitions! Thus, existing developers are becoming ITSM configurers rather than developers. 3) The use of ARS to build custom tracking apps designed to suit the business rather than the other way around wanes. 4) A powerhouse like Microsoft enters the fray and wins the lion's share of the ITSM market. 5) And where does that leave ARS...? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced I think it could be even simpler. ARS
Re: BUW 2007 Track Sessions Announced
Which our Windows Team wants to roll out (MS CMDB) even though we own and are implementing ITSM7+CMDB *sigh* -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Sokol, Brian [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/20/2007 01:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: BUW 2007 Track Sessions Announced The Beta has been out for a few weeks now. Service Desk also has a CMDB. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Actually, they don't have a site up as far as I can tell about their Service Desk software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K594 The part that caught my eye was this from the Microsoft guy: Many companies have substantial investments in service desks, but we know the level of dissatisfaction with those is pretty high. For small companies with no investment, our product will be straightforward to adopt and have it integrate deeply. It will integrate with existing service desks out there over time. The first thing is the most obvious part where they say they know the level of dissatisfaction, which is true to my observations, at least lately, due to many factors. It's not just BMC, but also other helpdesk and change control apps seem to be universally reviled. Whether this is a function of their role as showing mistakes and errors on the part of I.T., or because the software is bad can vary, but I've never worked at a place where anyone other than the manager of the helpdesk loved the software. The other thing that really caught my eye though was that they claim they will integrate with existing service desks out there. BMC is part of one of the pushes that Microsoft is making to come up with a standard way of representing services, so even though Microsoft will probably take some of BMC's business, I do think that both companies will probably end up focusing on different aspects of service management. Personally, I plan to learn all I can about the new Microsoft apps. If it overtakes Remedy, then I'll be ahead of the game for migration. If they integrate, then I'll know where to start on that too. If Microsoft fails miserably and their service desk app becomes known as MS BOB 2.0, then there will at least be some things to learn from them about what not to do with an ITSM suite, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, July 20, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this...of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM is these days. Shawn is right-the integration alone will make Microsoft's product a winner. Just think-instant connection and visibility to the Active Directory and SMS. No plug-ins, integration engine, data migrator, blah, blah, blah needed. Just install it, configure it, and it automatically starts seeing the infrastructure. If they build it right, that is-which I'm sure Microsoft will. All of this is a very bad omen for BMC, in my mind. The company has totally jumped off the cliff, in my mind. And what's worse is they are now killing the converted so to speak. With their marketing blitz of, Use ITSM! It's the ultimate solution! You don't need/want those old customized apps! they are steamrolling the very developer base that built Remedy into the cult phenomenon that it is. So how MIGHT this shake out? Let me speculate: 1) The custom Remedy developer is an endangered species. Take a look at Indeed.com at all the Remedy job postings. Virtually every one is looking for someone to implement ITSM. Very few want custom developers. 2) The prevailing attitude now is, Don't mess with the OOTB definitions! Thus, existing developers are becoming ITSM configurers rather than developers. 3) The use of ARS to build custom tracking apps designed to suit the business rather than the other way around wanes. 4) A powerhouse like
Re: BUW 2007 Track Sessions Announced
AOL! (me want beer) :-) -- Jarl On 7/20/07, John Sundberg [EMAIL PROTECTED] wrote: ** Guilaume, Well worded - I will buy you a beer at BUW. Start the chant now GROW THE PIE, GROW THE PIE, GROW THE PIE!!! -John On 7/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: I think there is ample room for both Microsoft and BMC on the ITSM markets. Something to notice though, is that there are less and less ITSM packagers out there. So while BMC can still grow considerably by converting Peregrine ServiceCenter customers to Remedy, and other doomed products that some customers may still use (CA, Clarify, etc), eventually the ITSM market will be saturated, kinda like the ERP market to some extent nowadays. So the question is, what happens next? If BMC does not enter other vertical markets, then there'll be serious trouble... what Norm described. That's why it's critical that BMC gets it right and applies the suggestions John Sundberg and others have made. We need to grow the pie so to speak, not steal somebody else's portion! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Pierson, Shawn Sent: Fri 07/20/07 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Actually, they don't have a site up as far as I can tell about their Service Desk software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K594 The part that caught my eye was this from the Microsoft guy: Many companies have substantial investments in service desks, but we know the level of dissatisfaction with those is pretty high. For small companies with no investment, our product will be straightforward to adopt and have it integrate deeply. It will integrate with existing service desks out there over time. The first thing is the most obvious part where they say they know the level of dissatisfaction, which is true to my observations, at least lately, due to many factors. It's not just BMC, but also other helpdesk and change control apps seem to be universally reviled. Whether this is a function of their role as showing mistakes and errors on the part of I.T., or because the software is bad can vary, but I've never worked at a place where anyone other than the manager of the helpdesk loved the software. The other thing that really caught my eye though was that they claim they will integrate with existing service desks out there. BMC is part of one of the pushes that Microsoft is making to come up with a standard way of representing services, so even though Microsoft will probably take some of BMC's business, I do think that both companies will probably end up focusing on different aspects of service management. Personally, I plan to learn all I can about the new Microsoft apps. If it overtakes Remedy, then I'll be ahead of the game for migration. If they integrate, then I'll know where to start on that too. If Microsoft fails miserably and their service desk app becomes known as MS BOB 2.0, then there will at least be some things to learn from them about what not to do with an ITSM suite, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, July 20, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this...of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM is these days. Shawn is right-the integration alone will make Microsoft's product a winner. Just think-instant connection and visibility to the Active Directory and SMS. No plug-ins, integration engine, data migrator, blah, blah, blah needed. Just install it, configure it, and it automatically starts seeing the infrastructure. If they build it right, that is-which I'm sure Microsoft will. All of this is a very bad omen for BMC, in my mind. The company has totally jumped off the cliff, in my mind. And what's worse is they are now killing the converted so to speak. With their marketing blitz of, Use ITSM! It's the ultimate solution! You don't need/want those old customized apps! they are steamrolling the very developer base that built Remedy into the cult phenomenon that it is. So how MIGHT this shake out? Let me speculate: 1) The custom
Re: BUW 2007 Track Sessions Announced
Because ITSM7 is built on the Atrium CMDB? -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/20/2007 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: BUW 2007 Track Sessions Announced How about just scratching the BMC CMDB and using the MS CMDB?! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, July 20, 2007 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Oh, I think that it will be inevitable here as well, so BMC better start figuring out how to tie their CMDB into the MS CMDB (and I don't mean with federation pointers, either). Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Friday, July 20, 2007 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Which our Windows Team wants to roll out (MS CMDB) even though we own and are implementing ITSM7+CMDB *sigh* -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Sokol, Brian [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/20/2007 01:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: BUW 2007 Track Sessions Announced The Beta has been out for a few weeks now. Service Desk also has a CMDB. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Actually, they don't have a site up as far as I can tell about their Service Desk software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K594 The part that caught my eye was this from the Microsoft guy: Many companies have substantial investments in service desks, but we know the level of dissatisfaction with those is pretty high. For small companies with no investment, our product will be straightforward to adopt and have it integrate deeply. It will integrate with existing service desks out there over time. The first thing is the most obvious part where they say they know the level of dissatisfaction, which is true to my observations, at least lately, due to many factors. It's not just BMC, but also other helpdesk and change control apps seem to be universally reviled. Whether this is a function of their role as showing mistakes and errors on the part of I.T., or because the software is bad can vary, but I've never worked at a place where anyone other than the manager of the helpdesk loved the software. The other thing that really caught my eye though was that they claim they will integrate with existing service desks out there. BMC is part of one of the pushes that Microsoft is making to come up with a standard way of representing services, so even though Microsoft will probably take some of BMC's business, I do think that both companies will probably end up focusing on different aspects of service management. Personally, I plan to learn all I can about the new Microsoft apps. If it overtakes Remedy, then I'll be ahead of the game for migration. If they integrate, then I'll know where to start on that too. If Microsoft fails miserably and their service desk app becomes known as MS BOB 2.0, then there will at least be some things to learn from them about what not to do with an ITSM suite, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, July 20, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this...of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM is these days. Shawn is right-the integration alone will make Microsoft's product a winner. Just think-instant connection and visibility to the Active Directory and SMS. No plug-ins
Re: BUW 2007 Track Sessions Announced
Yeah - you want to untangle that spider web, have a nice year! Gartner and other groups rank BMC's CMDB at the top of the class, but that may not mean much to some. Rick On 7/20/07, Tony Worthington [EMAIL PROTECTED] wrote: Because ITSM7 is built on the Atrium CMDB? -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/20/2007 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: BUW 2007 Track Sessions Announced How about just scratching the BMC CMDB and using the MS CMDB?! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, July 20, 2007 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Oh, I think that it will be inevitable here as well, so BMC better start figuring out how to tie their CMDB into the MS CMDB (and I don't mean with federation pointers, either). Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Friday, July 20, 2007 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Which our Windows Team wants to roll out (MS CMDB) even though we own and are implementing ITSM7+CMDB *sigh* -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Sokol, Brian [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/20/2007 01:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: BUW 2007 Track Sessions Announced The Beta has been out for a few weeks now. Service Desk also has a CMDB. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, July 20, 2007 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced Actually, they don't have a site up as far as I can tell about their Service Desk software, which isn't out yet. It is part of the System Center suite (which is the wrong approach to take I think, but that's another topic.) I read an interesting article on http://www.eweek.com/article2/0,1759,1954020,00.asp?kc=EWRSS03119TX1K594 The part that caught my eye was this from the Microsoft guy: Many companies have substantial investments in service desks, but we know the level of dissatisfaction with those is pretty high. For small companies with no investment, our product will be straightforward to adopt and have it integrate deeply. It will integrate with existing service desks out there over time. The first thing is the most obvious part where they say they know the level of dissatisfaction, which is true to my observations, at least lately, due to many factors. It's not just BMC, but also other helpdesk and change control apps seem to be universally reviled. Whether this is a function of their role as showing mistakes and errors on the part of I.T., or because the software is bad can vary, but I've never worked at a place where anyone other than the manager of the helpdesk loved the software. The other thing that really caught my eye though was that they claim they will integrate with existing service desks out there. BMC is part of one of the pushes that Microsoft is making to come up with a standard way of representing services, so even though Microsoft will probably take some of BMC's business, I do think that both companies will probably end up focusing on different aspects of service management. Personally, I plan to learn all I can about the new Microsoft apps. If it overtakes Remedy, then I'll be ahead of the game for migration. If they integrate, then I'll know where to start on that too. If Microsoft fails miserably and their service desk app becomes known as MS BOB 2.0, then there will at least be some things to learn from them about what not to do with an ITSM suite, and it would make BMC's solution look better and get users to appreciate it more. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, July 20, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced You can read all about it here: http://www.microsoft.com/systemcenter/ -- Jarl On 7/20/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Sorry I had to snip the thread because I get the your message was over 1000 characters error. That Microsoft is entering the ITSM arena is absolutely huge. I was not aware of this...of course it makes sense for Microsoft to do so, considering how hot ITIL/ITSM
Re: BUW 2007 Track Sessions Announced
I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- -Geoff Endresen Amazon.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ -- -Geoff Endresen Amazon.com http://amazon.com/ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 19, 2007 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ -- -Geoff Endresen Amazon.com http://amazon.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
David, Maybe there is an unspoken message that bmc should be listening too. There generally is no lack of submissions by non-host presenters. Since the advent of the various version 7 products there has been an aura around Remedy that is disconcerting to some degree. Last year we gathered over a 100 topics of interest. This year few if any topics were suggested here. That in itself is very unusual. Thoughts to mull over Susan On 7/19/07, Easter, David [EMAIL PROTECTED] wrote: ** I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, July 19, 2007 3:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ -- -Geoff Endresen Amazon.com http://amazon.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
I think that Susan has a point, and to make a more specific observation, the de-emphasis of the AR System as a development platform, making BMC's defacto focus on it just being a willing and able container for the ITSM/CMDB, has led to less custom work going on these days. This in turn leads to fewer people able to talk about innovative things they're doing, because it's increasingly out of the mainstream that it once would have been in the middle of. Not to say that there isn't custom work, it's just that privacy concerns are probably keeping most govt. apps private, and most private entities are going ITIL/ITSM these days, because that's all that BMC sells to them. Not necessarily blaming BMC for that, just saying that this is a foreseeable byproduct of their product direction, exacerbated by the fact that many of us are neck deep in trying to figure out what the BMC was thinking in some of the feature decisions with ITSM. Maybe THAT would be a good breakout - Gap analysis between ITSM 7.0.2delivered functionality and what customers are actually wanting it to do, both raising awareness for prospective customers and giving some ideas for bridging those gaps for both future and present deployers of the apps. Rick On 7/19/07, Susan Palmer [EMAIL PROTECTED] wrote: ** David, Maybe there is an unspoken message that bmc should be listening too. There generally is no lack of submissions by non-host presenters. Since the advent of the various version 7 products there has been an aura around Remedy that is disconcerting to some degree. Last year we gathered over a 100 topics of interest. This year few if any topics were suggested here. That in itself is very unusual. Thoughts to mull over Susan On 7/19/07, Easter, David [EMAIL PROTECTED] wrote: ** I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Rick Cook *Sent:* Thursday, July 19, 2007 3:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BUW 2007 Track Sessions Announced ** I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. Rick On 7/19/07, Bill Estep [EMAIL PROTECTED] wrote: ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? Thanks, we're still trying to decide if we are sending folks. Bill Estep Nemours On 7/18/07, Geoffrey Endresen [EMAIL PROTECTED] wrote: ** For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
If your still looking for ideas here are a few... If there is time available. why not have BMC do a presentation covering BMC Support statistics from Level 1... Numbers like % of customers that reported at least one incident during the past year. Total number of incidents reported during the past year. Average time to resolve (not close) incidents for the year. Average time to respond to incidents by source[ Phone, email, web] Number of Bugs accepted during the past year. Number of Bugs fixed during the past year. Number of new features added during Version X. Number of new features from RFE's. Number of new features targeted to be added during Version X+1. Then spin up a few numbers about the RFE process too Number of customers who submitted an RFE's during the past year. Total number of RFE's submitted during the past year. Number of RFE's accepted during the past year. Number of RFE's rejected during the past year. Number of RFE's implemented in v7.1. There could be a good amount of conversation about how the RFE process and how the Support process works with BMC. ( And how that should be a shining model for how all your customers should be providing support too. ) I think topics like that would be great to see at a BUW. (and in official docs on the web site, or even a recorded However, I for one will not be there this year no passport... no money... no time... Each make it very hard to spend a week away from the rest of the mounting list of things at work. :( -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 7/19/07, Easter, David [EMAIL PROTECTED] wrote: ** I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 Track Sessions Announced
For some reason it's not on the list I want the session called Remedy Licenses for Dummies with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. -Geoff On 7/18/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Pretty much the same, but also AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements - Jarl On 7/17/07, Jon Chau [EMAIL PROTECTED] wrote: ** https://bmcuserworld.com/catalog/catalog/catalog.jsp What are some of the topics that most interest you? I'm interested in: The Definitive Pure Java Single Sign On Integration of Remedy Web Making DVF Development Easier: A High-Level API and a Case Study Taking Advantage of New Features in AR System Server 7.1 Jon __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- -Geoff Endresen Amazon.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
