Re: [AFMUG] OSPF Question

[Matt Hoppes]

So why is type 2 the default on most routers?  For what reason would you use an 
E2 over an E1?

> On May 13, 2018, at 17:40, Matt Hoppes <mattli...@rivervalleyinternet.net> 
> wrote:
> 
> O. They are all going out as Metric-type 2
> 
>> On May 13, 2018, at 17:37, Matt Hoppes <mattli...@rivervalleyinternet.net> 
>> wrote:
>> 
>> Correct. A is distributing default route. Directly to C (in theory but not 
>> happening) and to B which is distributing to C currently. 
>> 
>> This is edgeOS. 
>> 
>> I’m actually not sure. I’ll have to check on E1 vs E2. 
>> 
>>> On May 13, 2018, at 17:26, George Skorup <george.sko...@cbcast.com> wrote:
>>> 
>>> OK, so only A is distributing the default route. as-type-1 or as-type-2? E1 
>>> takes path costs into account. E2 does not.
>>> 
>>> Bounce a neighbor and see if it fixes itself. I assume RouterOS. I've seen 
>>> weird stuff like this happen before.
>>> 
>>>> On 5/13/2018 4:15 PM, Matt Hoppes wrote:
>>>> Only one - the Long one. 
>>>> 
>>>> The things connected to A take the direct path but the default is not 
>>>> coming through for some reason. 
>>>> 
>>>> On May 13, 2018, at 17:12, George Skorup <george.sko...@cbcast.com> wrote:
>>>> 
>>>>> How many default routes show up in the LSA table?
>>>>> 
>>>>>> On 5/13/2018 3:51 PM, Matt Hoppes wrote:
>>>>>> OSPF question:
>>>>>> 
>>>>>> A—-B—-C
>>>>>> And
>>>>>> A——C
>>>>>> 
>>>>>> A is the Internet peering router. 
>>>>>> 
>>>>>> C should end up with two default routes in it correct?
>>>>>> 
>>>>>> One through B and one directly to C?
>>>>>> 
>>>>>> What’s odd is everything on A populated on Cs route table as direct 
>>>>>> routes - except for the default route.
>>>>> 
>>> 

Re: [AFMUG] OSPF Question

[Matt Hoppes]

O. They are all going out as Metric-type 2

> On May 13, 2018, at 17:37, Matt Hoppes <mattli...@rivervalleyinternet.net> 
> wrote:
> 
> Correct. A is distributing default route. Directly to C (in theory but not 
> happening) and to B which is distributing to C currently. 
> 
> This is edgeOS. 
> 
> I’m actually not sure. I’ll have to check on E1 vs E2. 
> 
>> On May 13, 2018, at 17:26, George Skorup <george.sko...@cbcast.com> wrote:
>> 
>> OK, so only A is distributing the default route. as-type-1 or as-type-2? E1 
>> takes path costs into account. E2 does not.
>> 
>> Bounce a neighbor and see if it fixes itself. I assume RouterOS. I've seen 
>> weird stuff like this happen before.
>> 
>>> On 5/13/2018 4:15 PM, Matt Hoppes wrote:
>>> Only one - the Long one. 
>>> 
>>> The things connected to A take the direct path but the default is not 
>>> coming through for some reason. 
>>> 
>>> On May 13, 2018, at 17:12, George Skorup <george.sko...@cbcast.com> wrote:
>>> 
>>>> How many default routes show up in the LSA table?
>>>> 
>>>>> On 5/13/2018 3:51 PM, Matt Hoppes wrote:
>>>>> OSPF question:
>>>>> 
>>>>> A—-B—-C
>>>>> And
>>>>> A——C
>>>>> 
>>>>> A is the Internet peering router. 
>>>>> 
>>>>> C should end up with two default routes in it correct?
>>>>> 
>>>>> One through B and one directly to C?
>>>>> 
>>>>> What’s odd is everything on A populated on Cs route table as direct 
>>>>> routes - except for the default route.
>>>> 
>> 

Re: [AFMUG] OSPF Question

[Matt Hoppes]

Correct. A is distributing default route. Directly to C (in theory but not 
happening) and to B which is distributing to C currently. 

This is edgeOS. 

I’m actually not sure. I’ll have to check on E1 vs E2. 

> On May 13, 2018, at 17:26, George Skorup <george.sko...@cbcast.com> wrote:
> 
> OK, so only A is distributing the default route. as-type-1 or as-type-2? E1 
> takes path costs into account. E2 does not.
> 
> Bounce a neighbor and see if it fixes itself. I assume RouterOS. I've seen 
> weird stuff like this happen before.
> 
>> On 5/13/2018 4:15 PM, Matt Hoppes wrote:
>> Only one - the Long one. 
>> 
>> The things connected to A take the direct path but the default is not coming 
>> through for some reason. 
>> 
>> On May 13, 2018, at 17:12, George Skorup <george.sko...@cbcast.com> wrote:
>> 
>>> How many default routes show up in the LSA table?
>>> 
>>>> On 5/13/2018 3:51 PM, Matt Hoppes wrote:
>>>> OSPF question:
>>>> 
>>>> A—-B—-C
>>>> And
>>>> A——C
>>>> 
>>>> A is the Internet peering router. 
>>>> 
>>>> C should end up with two default routes in it correct?
>>>> 
>>>> One through B and one directly to C?
>>>> 
>>>> What’s odd is everything on A populated on Cs route table as direct routes 
>>>> - except for the default route.
>>> 
> 

Re: [AFMUG] OSPF Question

[Matt Hoppes]

Identical. Shouldn’t they both still show up on the routing table?

> On May 13, 2018, at 17:17, Adair Winter <ada...@amarillowireless.net> wrote:
> 
> What are your path costs? 
> 
>> On Sun, May 13, 2018, 4:15 PM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> Only one - the Long one. 
>> 
>> The things connected to A take the direct path but the default is not coming 
>> through for some reason. 
>> 
>>> On May 13, 2018, at 17:12, George Skorup <george.sko...@cbcast.com> wrote:
>>> 
>>> How many default routes show up in the LSA table?
>>> 
>>>> On 5/13/2018 3:51 PM, Matt Hoppes wrote:
>>>> OSPF question:
>>>> 
>>>> A—-B—-C
>>>> And
>>>> A——C
>>>> 
>>>> A is the Internet peering router. 
>>>> 
>>>> C should end up with two default routes in it correct?
>>>> 
>>>> One through B and one directly to C?
>>>> 
>>>> What’s odd is everything on A populated on Cs route table as direct routes 
>>>> - except for the default route.
>>> 

Re: [AFMUG] OSPF Question

[Matt Hoppes]

Only one - the Long one. 

The things connected to A take the direct path but the default is not coming 
through for some reason. 

> On May 13, 2018, at 17:12, George Skorup <george.sko...@cbcast.com> wrote:
> 
> How many default routes show up in the LSA table?
> 
>> On 5/13/2018 3:51 PM, Matt Hoppes wrote:
>> OSPF question:
>> 
>> A—-B—-C
>> And
>> A——C
>> 
>> A is the Internet peering router. 
>> 
>> C should end up with two default routes in it correct?
>> 
>> One through B and one directly to C?
>> 
>> What’s odd is everything on A populated on Cs route table as direct routes - 
>> except for the default route.
> 

[AFMUG] OSPF Question

[Matt Hoppes]

OSPF question:

A—-B—-C
And
A——C

A is the Internet peering router. 

C should end up with two default routes in it correct?

One through B and one directly to C?

What’s odd is everything on A populated on Cs route table as direct routes - 
except for the default route.

Re: [AFMUG] Ubiquiti ER-X

[Matt Hoppes]

Have not had one fail yet since they came out. 

> On May 9, 2018, at 10:36, Adam Moffett  wrote:
> 
> Anybody have any opinions on the reliability of Ubiquiti ER-X and ER-X-SFP 
> routers?
> 
> I was thinking they might be useful for a customer premises 
> router/CPE.one which we control, not the customer.
> 
> 

Re: [AFMUG] FCC Enforcement Action

[Matt Hoppes]

O it has been awhile since you and I have had a good disagreement.

Can I outsource my TDWR compliance?

On 5/2/18 8:44 AM, Mike Hammett wrote:
If the equipment is operating as designed, no reason to unnecessarily 
block it out  unless maybe you're pointed right at the radar.


If you want to disagree real quick, we can talk about outsourced support 
or any of a myriad of topics.




-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
--------
*From: *"Matt Hoppes" <mattli...@rivervalleyinternet.net>
*To: *af@afmug.com
*Sent: *Wednesday, May 2, 2018 7:43:17 AM
*Subject: *Re: [AFMUG] FCC Enforcement Action

I tend to agree with you, yet again Mike. Although I still think it is 
stupid that they didn’t block out that frequency if they knew they were 
in a radar area.


On May 2, 2018, at 08:38, Mike Hammett <af...@ics-il.net 
<mailto:af...@ics-il.net>> wrote:


I don't believe I saw anything in the FCC report that anything was
intentional. For all we know this is as simple as updated the
firmware, entered the unlock code, didn't apply the stupid sticker,
DFS code had a false negative, FCC caught him.

Usually the reports are full of stuff like, "After 47 attempts to
get this operator to behave correctly, they shat on the agent's face."

Given the docile tone of the report, I'll assume it was a bad sticker.



-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>

<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>

<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

*From: *"Steve Jones" <thatoneguyst...@gmail.com
<mailto:thatoneguyst...@gmail.com>>
*To: *af@afmug.com <mailto:af@afmug.com>
*Sent: *Wednesday, May 2, 2018 12:15:33 AM
*Subject: *Re: [AFMUG] FCC Enforcement Action

wanna get some interesting offlist hate mail? start naming names of
vendors who sell non US to the US market on the AFMUG list. they
watch. because theyre fucking scumbags.. I hope this operator gets
fucked, and I hope they ultimately seek out the vendor and nail them
somehow as well. Im dealing with some 3ghz nonsense right now, had
to kill an AP today over it, Ill almost guarantee the operator has a
non US nanobridge up.I got one once and when I started wondering,
the vendor offlisted me, because they sold me some nonsense. I do my
best to operate legally, and if Im not sure I dont operate or
operate under power. You check my network, if you find something out
of whack its operator error (me, as in I messed up) not operator
dickheadedness. If WISPA were worth its salt they would offer a
"certification" like i mentioned many times previously, where they
would come in for an at cost audit. But sometimes I dont think WISPA
is actually interested in our industry actually looking "professional"

On Tue, May 1, 2018 at 6:30 PM, <ch...@wbmfg.com
<mailto:ch...@wbmfg.com>> wrote:

I remember Sterling's find was originally $25K.  Not sure what
he eventually settled at.

-Original Message- From: Adam Moffett
Sent: Tuesday, May 1, 2018 2:21 PM
To: af@afmug.com <mailto:af@afmug.com>
Subject: Re: [AFMUG] FCC Enforcement Action

I'm pretty sure Microserv had a fine over a misconfigured
Mikrotik.  I
seem to think it was $25k, but my memory isn't perfect.
I'd be surprised if these guys didn't get slapped though.

-Adam

-- Original Message --
From: "David Coudron" <david.coud...@advantenon.com

Re: [AFMUG] FCC Enforcement Action

[Matt Hoppes]

I tend to agree with you, yet again Mike. Although I still think it is stupid 
that they didn’t block out that frequency if they knew they were in a radar 
area.

> On May 2, 2018, at 08:38, Mike Hammett  wrote:
> 
> I don't believe I saw anything in the FCC report that anything was 
> intentional. For all we know this is as simple as updated the firmware, 
> entered the unlock code, didn't apply the stupid sticker, DFS code had a 
> false negative, FCC caught him.
> 
> Usually the reports are full of stuff like, "After 47 attempts to get this 
> operator to behave correctly, they shat on the agent's face."
> 
> Given the docile tone of the report, I'll assume it was a bad sticker.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Steve Jones" 
> To: af@afmug.com
> Sent: Wednesday, May 2, 2018 12:15:33 AM
> Subject: Re: [AFMUG] FCC Enforcement Action
> 
> wanna get some interesting offlist hate mail? start naming names of vendors 
> who sell non US to the US market on the AFMUG list. they watch. because 
> theyre fucking scumbags.. I hope this operator gets fucked, and I hope they 
> ultimately seek out the vendor and nail them somehow as well. Im dealing with 
> some 3ghz nonsense right now, had to kill an AP today over it, Ill almost 
> guarantee the operator has a non US nanobridge up.I got one once and when I 
> started wondering, the vendor offlisted me, because they sold me some 
> nonsense. I do my best to operate legally, and if Im not sure I dont operate 
> or operate under power. You check my network, if you find something out of 
> whack its operator error (me, as in I messed up) not operator dickheadedness. 
> If WISPA were worth its salt they would offer a "certification" like i 
> mentioned many times previously, where they would come in for an at cost 
> audit. But sometimes I dont think WISPA is actually interested in our 
> industry actually looking "professional"
> 
>> On Tue, May 1, 2018 at 6:30 PM,  wrote:
>> I remember Sterling's find was originally $25K.  Not sure what he eventually 
>> settled at.
>> 
>> -Original Message- From: Adam Moffett
>> Sent: Tuesday, May 1, 2018 2:21 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] FCC Enforcement Action
>> 
>> I'm pretty sure Microserv had a fine over a misconfigured Mikrotik.  I
>> seem to think it was $25k, but my memory isn't perfect.
>> I'd be surprised if these guys didn't get slapped though.
>> 
>> -Adam
>> 
>> -- Original Message --
>> From: "David Coudron" 
>> To: "af@afmug.com" 
>> Sent: 5/1/2018 4:17:27 PM
>> Subject: Re: [AFMUG] FCC Enforcement Action
>> 
>>> At the bottom I think they said they will consider what, if any fines will 
>>> be levied.   At least that is the way I read it.
>>> 
>>> Thanks,
>>> 
>>> David Coudron
>>> david.coud...@advantenon.com  |  Mobile: 612-991-7474
>>> 
>>> Advantenon, Inc.
>>> i...@advantenon.com  |  3500 Vicksburg Lane N, Suite 315, Plymouth, MN 
>>> 55447  |  www.advantenon.com  |  Phone: 800-704-4720  |  Local: 612-454-1545
>>> 
>>> 
>>> 
>>> -Original Message-
>>> From: Af  On Behalf Of Adam Moffett
>>> Sent: Tuesday, May 1, 2018 3:15 PM
>>> To: af@afmug.com
>>> Subject: Re: [AFMUG] FCC Enforcement Action
>>> 
>>> I noticed there was no fine mentioned.  Does that come later?
>>> 
>>> 
>>> -- Original Message --
>>> From: "Seth Mattinen" 
>>> To: af@afmug.com
>>> Sent: 5/1/2018 2:08:56 PM
>>> Subject: Re: [AFMUG] FCC Enforcement Action
>>> 
> On 5/1/18 10:51, Tim Hardy wrote:
> LV.NET ; LAS VEGAS, NEVADA �89104. ��Notice of
> Unlicensed Operation and Notification of Harmful Interference issued
> for interference complaint to FAA Terminal Doppler Weather Radar
> operating on 5645 MHz in Las Vegas, Nevada. Action by: �Regional
> Director, Region Three, Enforcement Bureau. Adopted: �04/27/2018 by
> Notice. �EB
> https://apps.fcc.gov/edocs_public/attachmatch/DOC-350491A1.docx
> https://apps.fcc.gov/edocs_public/attachmatch/DOC-350491A1.pdf
 
 
 Only an idiot would use a TDWR frequency anywhere near an airport with
 one. That's just challenging someone to come find you.
 
 Is that an DFS unlock code with updated sticker required model they
 were using, but didn't bother to actually put the new sticker on it?
>>> 
>> 
> 
> 

Re: [AFMUG] OT Moviepass

[Matt Hoppes]

https://m.boscovs.com/shop/prod/demeter-pick-me-up-kitten-fur-perfume/93594.htm?utm_source=Google_term=93594_content=Beauty+%3e+Fragrances+%3e+Perfume_campaign=CSE=CSE:Google=scplp2647_intid=2647=1o1_medium=CSE=EAIaIQobChMIsZLg-oDn2gIVh4TICh0SDQLKEAQYASABEgKNTvD_BwE

> On May 2, 2018, at 08:20, Jaime Solorza  wrote:
> 
> Well at least, they are discussing their favorite cat videos
> 
> Jaime Solorza
> 
>> On Wed, May 2, 2018, 6:00 AM Lewis Bergman  wrote:
>> Probably Tecate. Oh Wait. That's Jaime. I may have to cancel my movie pass. 
>> Still a decent deal but A couple of theaters have upgraded their seats, but 
>> not their pricing, and those theaters are now off the list of what we can 
>> see.
>> 
>>> On Wed, May 2, 2018 at 5:56 AM Adam Moffett  wrote:
>>> Is this motivated by Milwaukee's Best?  Or Steel Reserve perhaps?
>>> It better not be Four Loko, this is a classy joint.
>>> 
>>> 
>>> -- Original Message --
>>> From: "Steve Jones" 
>>> To: af@afmug.com
>>> Sent: 5/2/2018 1:27:58 AM
>>> Subject: Re: [AFMUG] OT Moviepass
>>> 
 THIS LIST IS FOR WIRELESS STUFFS ONLY 
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
  
 !!
 
 IF IT DOESNT STOP WITH THIS NOISE IM GOING TO DSLREPORTS!
>>> 
 
> On Wed, May 2, 2018 at 12:20 AM, CBB - Jay Fuller 

Re: [AFMUG] FCC Enforcement Action

[Matt Hoppes]

Why do you need an audit?  There are like 4 rules to follow. 

EIRP for:
900mhz
2.4GHz
3.65GHz
5GHz

Add power plus antenna. 

> On May 2, 2018, at 01:15, Steve Jones  wrote:
> 
> wanna get some interesting offlist hate mail? start naming names of vendors 
> who sell non US to the US market on the AFMUG list. they watch. because 
> theyre fucking scumbags.. I hope this operator gets fucked, and I hope they 
> ultimately seek out the vendor and nail them somehow as well. Im dealing with 
> some 3ghz nonsense right now, had to kill an AP today over it, Ill almost 
> guarantee the operator has a non US nanobridge up.I got one once and when I 
> started wondering, the vendor offlisted me, because they sold me some 
> nonsense. I do my best to operate legally, and if Im not sure I dont operate 
> or operate under power. You check my network, if you find something out of 
> whack its operator error (me, as in I messed up) not operator dickheadedness. 
> If WISPA were worth its salt they would offer a "certification" like i 
> mentioned many times previously, where they would come in for an at cost 
> audit. But sometimes I dont think WISPA is actually interested in our 
> industry actually looking "professional"
> 
>> On Tue, May 1, 2018 at 6:30 PM,  wrote:
>> I remember Sterling's find was originally $25K.  Not sure what he eventually 
>> settled at.
>> 
>> -Original Message- From: Adam Moffett
>> Sent: Tuesday, May 1, 2018 2:21 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] FCC Enforcement Action
>> 
>> I'm pretty sure Microserv had a fine over a misconfigured Mikrotik.  I
>> seem to think it was $25k, but my memory isn't perfect.
>> I'd be surprised if these guys didn't get slapped though.
>> 
>> -Adam
>> 
>> -- Original Message --
>> From: "David Coudron" 
>> To: "af@afmug.com" 
>> Sent: 5/1/2018 4:17:27 PM
>> Subject: Re: [AFMUG] FCC Enforcement Action
>> 
>>> At the bottom I think they said they will consider what, if any fines will 
>>> be levied.   At least that is the way I read it.
>>> 
>>> Thanks,
>>> 
>>> David Coudron
>>> david.coud...@advantenon.com  |  Mobile: 612-991-7474
>>> 
>>> Advantenon, Inc.
>>> i...@advantenon.com  |  3500 Vicksburg Lane N, Suite 315, Plymouth, MN 
>>> 55447  |  www.advantenon.com  |  Phone: 800-704-4720  |  Local: 612-454-1545
>>> 
>>> 
>>> 
>>> -Original Message-
>>> From: Af  On Behalf Of Adam Moffett
>>> Sent: Tuesday, May 1, 2018 3:15 PM
>>> To: af@afmug.com
>>> Subject: Re: [AFMUG] FCC Enforcement Action
>>> 
>>> I noticed there was no fine mentioned.  Does that come later?
>>> 
>>> 
>>> -- Original Message --
>>> From: "Seth Mattinen" 
>>> To: af@afmug.com
>>> Sent: 5/1/2018 2:08:56 PM
>>> Subject: Re: [AFMUG] FCC Enforcement Action
>>> 
> On 5/1/18 10:51, Tim Hardy wrote:
> LV.NET ; LAS VEGAS, NEVADA �89104. ��Notice of
> Unlicensed Operation and Notification of Harmful Interference issued
> for interference complaint to FAA Terminal Doppler Weather Radar
> operating on 5645 MHz in Las Vegas, Nevada. Action by: �Regional
> Director, Region Three, Enforcement Bureau. Adopted: �04/27/2018 by
> Notice. �EB
> https://apps.fcc.gov/edocs_public/attachmatch/DOC-350491A1.docx
> https://apps.fcc.gov/edocs_public/attachmatch/DOC-350491A1.pdf
 
 
 Only an idiot would use a TDWR frequency anywhere near an airport with
 one. That's just challenging someone to come find you.
 
 Is that an DFS unlock code with updated sticker required model they
 were using, but didn't bother to actually put the new sticker on it?
>>> 
>> 
> 

Re: [AFMUG] drones

[Matt Hoppes]

Hobbyists do not get waivers. Commercial gets waivers. 

Hobbyists call the Tower. 
Commercial just flies - with the waiver. 

Waivers are going away in favor of the instant authorization system LAANC. 

Clearly we need a session on drones at wispapalooza. 

> On Apr 30, 2018, at 18:16, Robert Andrews <i...@avantwireless.com> wrote:
> 
> 5 miles around an airport they certainly are.   And completely prohibited 
> without a waver..
> 
>> On 04/30/2018 08:19 AM, Matt Hoppes wrote:
>> Actually hobbyists are not limited to how high they can fly.
>>> On Apr 30, 2018, at 11:11, Forrest Christian (List Account) 
>>> <li...@packetflux.com <mailto:li...@packetflux.com>> wrote:
>>> From my understanding so far, while the spirit of what you're saying is 
>>> true, it is more complicated than that.
>>> 
>>> If you're flying as a hobbyist within 5 miles of any airport, helipad, etc. 
>>> (towered or not)  you need a FAA waiver.  In addition, you're limited to 
>>> 400ft, can't fly over certain areas, etc.   One really should read up on 
>>> and follow the rules, as they're not just there to irritate drone users.
>>> 
>>> If you have a commercial license then where you can fly is based on the 
>>> actual airspace classification instead of the five mile limit.  Much of the 
>>> knowledge needed for the test revolves around understanding how to know 
>>> where it is safe and legal to fly based on charts and observation.
>>> 
>>> 
>>> On Mon, Apr 30, 2018, 8:37 AM Robert <i...@avantwireless.com 
>>> <mailto:i...@avantwireless.com>> wrote:
>>> 
>>>Also be aware that if you are within five miles of a towered
>>>airport you
>>>need FAA wavers for flight in that area.   I talked to a
>>>controller the
>>>other day and he was not kidding in any way, dead serious about
>>>prosecuting violators to the same level as they go after laser
>>>flashers.
>>>   Seems the FAA is on edge about the first aircraft to be brought
>>>down
>>>by a drone.   I thought it was a small probability but the FAA
>>>seems to
>>>think otherwise..
>>> 
>>>On 4/30/18 7:17 AM, Forrest Christian (List Account) wrote:
>>>> For those of you considering using a Drone for commercial
>>>purposes, be
>>>> aware you probably need a commercial drone license.  Like many
>>>other
>>>> things, you probably will never get caught if the flight is for
>>>internal
>>>> use, but the requirement still exists.
>>>>
>>>> I'm currently slowly working on getting mine for various
>>>reasons.  Have
>>>> been enjoying learning a bit more about our aeronautics system
>>>in the
>>>> USA.  So far it doesn't seem like it's that difficult.
>>>>
>>>> On Mon, Apr 30, 2018, 7:13 AM Dave <dmilho...@wletc.com
>>><mailto:dmilho...@wletc.com>
>>>> <mailto:dmilho...@wletc.com <mailto:dmilho...@wletc.com>>> wrote:
>>>>
>>>> We are in the market for one now.
>>>>
>>>> I was looking at the welds and mounting of that ring to hold all
>>>> that gear. I like overkill for structural integrity. I would
>>>have more
>>>> larger feet bolted to the tank on all angles.
>>>> Just thinking about my poor tower guys cursing me after they
>>>> discover what they are hooked on to.
>>>>
>>>>
>>>>
>>>> On 04/30/2018 12:14 AM, Steve Jones wrote:
>>>>> my contractor shot some drone pics on a site. other than
>>>the uber
>>>>> sloppy cable this doesnt look as terrible as it is. will
>>>rebuild
>>>>> it, but the drone footage and pics is crazy useful, the
>>>external
>>>>> perspective really helps getting an overall. i highly recommend
>>>>> getting drone shots
>>>>
>>>> --
>>>>
>>> 

Re: [AFMUG] drones

[Matt Hoppes]

Actually hobbyists are not limited to how high they can fly.

> On Apr 30, 2018, at 11:11, Forrest Christian (List Account) 
>  wrote:
> 
> From my understanding so far, while the spirit of what you're saying is true, 
> it is more complicated than that.  
> 
> If you're flying as a hobbyist within 5 miles of any airport, helipad, etc. 
> (towered or not)  you need a FAA waiver.  In addition, you're limited to 
> 400ft, can't fly over certain areas, etc.   One really should read up on and 
> follow the rules, as they're not just there to irritate drone users.
> 
> If you have a commercial license then where you can fly is based on the 
> actual airspace classification instead of the five mile limit.  Much of the 
> knowledge needed for the test revolves around understanding how to know where 
> it is safe and legal to fly based on charts and observation.
> 
> 
>> On Mon, Apr 30, 2018, 8:37 AM Robert  wrote:
>> Also be aware that if you are within five miles of a towered airport you 
>> need FAA wavers for flight in that area.   I talked to a controller the 
>> other day and he was not kidding in any way, dead serious about 
>> prosecuting violators to the same level as they go after laser flashers. 
>>Seems the FAA is on edge about the first aircraft to be brought down 
>> by a drone.   I thought it was a small probability but the FAA seems to 
>> think otherwise..
>> 
>> On 4/30/18 7:17 AM, Forrest Christian (List Account) wrote:
>> > For those of you considering using a Drone for commercial purposes, be 
>> > aware you probably need a commercial drone license.  Like many other 
>> > things, you probably will never get caught if the flight is for internal 
>> > use, but the requirement still exists.
>> > 
>> > I'm currently slowly working on getting mine for various reasons.  Have 
>> > been enjoying learning a bit more about our aeronautics system in the 
>> > USA.  So far it doesn't seem like it's that difficult.
>> > 
>> > On Mon, Apr 30, 2018, 7:13 AM Dave > > > wrote:
>> > 
>> > We are in the market for one now.
>> > 
>> > I was looking at the welds and mounting of that ring to hold all
>> > that gear. I like overkill for structural integrity. I would have more
>> > larger feet bolted to the tank on all angles.
>> > Just thinking about my poor tower guys cursing me after they
>> > discover what they are hooked on to.
>> > 
>> > 
>> > 
>> > On 04/30/2018 12:14 AM, Steve Jones wrote:
>> >> my contractor shot some drone pics on a site. other than the uber
>> >> sloppy cable this doesnt look as terrible as it is. will rebuild
>> >> it, but the drone footage and pics is crazy useful, the external
>> >> perspective really helps getting an overall. i highly recommend
>> >> getting drone shots
>> > 
>> > -- 
>> > 

Re: [AFMUG] drones

[Matt Hoppes]

I don’t believe that for one second

> On Apr 30, 2018, at 10:07, Kurt Fankhauser  wrote:
> 
> I heard the FCC enforcement bureau is using drones now to make sure everyone 
> put the FCC UNI-II stickers on their old Ubnt gear.
> 
>> On Mon, Apr 30, 2018 at 9:26 AM, Eric Kuhnke  wrote:
>> Take a look at YouTube videos for the dji mavic air. Big improvement over 
>> the mavic pro, less costly, and 100Mbps 4K video. 
>> 
>>> On Mon, Apr 30, 2018, 6:13 AM Dave  wrote:
>>> We are in the market for one now. 
>>> 
>>> I was looking at the welds and mounting of that ring to hold all that gear. 
>>> I like overkill for structural integrity. I would have more 
>>> larger feet bolted to the tank on all angles. 
>>> Just thinking about my poor tower guys cursing me after they discover what 
>>> they are hooked on to.
>>> 
>>>   
>>> 
 On 04/30/2018 12:14 AM, Steve Jones wrote:
 my contractor shot some drone pics on a site. other than the uber sloppy 
 cable this doesnt look as terrible as it is. will rebuild it, but the 
 drone footage and pics is crazy useful, the external perspective really 
 helps getting an overall. i highly recommend getting drone shots
>>> 
>>> -- 
>>> 
> 

Re: [AFMUG] drones

[Matt Hoppes]

It was in the Facebook group. There were one or two people who strongly argued 
that it saved no time and was not useful

> On Apr 30, 2018, at 08:30, Darin Steffl <darin.ste...@mnwifi.com> wrote:
> 
> Who booed you off the stage? Many wisp's use drones, myself included and 
> they're a great tool. I don't know anyone who thinks they're a terrible idea 
> for things exactly like this. 
> 
>> On Mon, Apr 30, 2018, 7:22 AM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> I said this a year ago and got boooed off stage. Agreed. They are immensely 
>> useful for planning. 
>> 
>> > On Apr 30, 2018, at 01:14, Steve Jones <thatoneguyst...@gmail.com> wrote:
>> > 
>> > my contractor shot some drone pics on a site. other than the uber sloppy 
>> > cable this doesnt look as terrible as it is. will rebuild it, but the 
>> > drone footage and pics is crazy useful, the external perspective really 
>> > helps getting an overall. i highly recommend getting drone shots
>> > 

Re: [AFMUG] drones

[Matt Hoppes]

I said this a year ago and got boooed off stage. Agreed. They are immensely 
useful for planning. 

> On Apr 30, 2018, at 01:14, Steve Jones  wrote:
> 
> my contractor shot some drone pics on a site. other than the uber sloppy 
> cable this doesnt look as terrible as it is. will rebuild it, but the drone 
> footage and pics is crazy useful, the external perspective really helps 
> getting an overall. i highly recommend getting drone shots
> 

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

And that’s why we are lean and they aren’t. Xfinity just put a huge show room 
in near us. 

Really?  How about kill the show room, stop with the ads all over the place and 
just run a reasonably priced network. 

> On Apr 27, 2018, at 18:28, Mike Hammett <af...@ics-il.net> wrote:
> 
> *yawn* Ask Comcast, AT, or Verizon what their cost of acquisition is. It's 
> probably at least that per customer.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
> To: af@afmug.com
> Sent: Friday, April 27, 2018 5:27:04 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> Multiply that over 40 installs a month and that’s $280 at that rate. 
> 
> We run a very very lean very well oiled ship. 
> 
> On Apr 27, 2018, at 18:25, Mike Hammett <af...@ics-il.net> wrote:
> 
> Leave it to Matt to complain about a $7 cost of acquisition.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
> To: af@afmug.com
> Sent: Friday, April 27, 2018 5:23:56 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> Except it’s a $0 cost of acquisition when done in house. 
> 
> The phone person was already there and can be doing other things while 
> talking to the customer. 
> 
> And I’ve yet to have out of house have the same quality as in house. 
> 
> On Apr 27, 2018, at 17:44, Mike Hammett <af...@ics-il.net> wrote:
> 
> I get single digits and all of my calls 24/7 go to SP. Darin gets one a 
> month. Someone needs to stop putting Matt's number on bathroom stalls or Matt 
> needs to be happy people are calling to order service. A $7 (his number) cost 
> of acquisition is great.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Seth Mattinen" <se...@rollernet.us>
> To: af@afmug.com
> Sent: Friday, April 27, 2018 4:42:51 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> On 4/27/18 14:41, Mike Hammett wrote:
> > Then I wouldn't worry about it.
> 
> I think he's saying adding all the non-legit calls would exceed the 
> monthly minimum and he doesn't want to pay for those?
> 
> 
> 

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

Multiply that over 40 installs a month and that’s $280 at that rate. 

We run a very very lean very well oiled ship. 

> On Apr 27, 2018, at 18:25, Mike Hammett <af...@ics-il.net> wrote:
> 
> Leave it to Matt to complain about a $7 cost of acquisition.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
> To: af@afmug.com
> Sent: Friday, April 27, 2018 5:23:56 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> Except it’s a $0 cost of acquisition when done in house. 
> 
> The phone person was already there and can be doing other things while 
> talking to the customer. 
> 
> And I’ve yet to have out of house have the same quality as in house. 
> 
> On Apr 27, 2018, at 17:44, Mike Hammett <af...@ics-il.net> wrote:
> 
> I get single digits and all of my calls 24/7 go to SP. Darin gets one a 
> month. Someone needs to stop putting Matt's number on bathroom stalls or Matt 
> needs to be happy people are calling to order service. A $7 (his number) cost 
> of acquisition is great.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Seth Mattinen" <se...@rollernet.us>
> To: af@afmug.com
> Sent: Friday, April 27, 2018 4:42:51 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> On 4/27/18 14:41, Mike Hammett wrote:
> > Then I wouldn't worry about it.
> 
> I think he's saying adding all the non-legit calls would exceed the 
> monthly minimum and he doesn't want to pay for those?
> 
> 

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

Except it’s a $0 cost of acquisition when done in house. 

The phone person was already there and can be doing other things while talking 
to the customer. 

And I’ve yet to have out of house have the same quality as in house. 

> On Apr 27, 2018, at 17:44, Mike Hammett  wrote:
> 
> I get single digits and all of my calls 24/7 go to SP. Darin gets one a 
> month. Someone needs to stop putting Matt's number on bathroom stalls or Matt 
> needs to be happy people are calling to order service. A $7 (his number) cost 
> of acquisition is great.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Seth Mattinen" 
> To: af@afmug.com
> Sent: Friday, April 27, 2018 4:42:51 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> On 4/27/18 14:41, Mike Hammett wrote:
> > Then I wouldn't worry about it.
> 
> I think he's saying adding all the non-legit calls would exceed the 
> monthly minimum and he doesn't want to pay for those?
> 

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

Exactly. 

> On Apr 27, 2018, at 17:42, Seth Mattinen  wrote:
> 
>> On 4/27/18 14:41, Mike Hammett wrote:
>> Then I wouldn't worry about it.
> 
> I think he's saying adding all the non-legit calls would exceed the monthly 
> minimum and he doesn't want to pay for those?

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

So confused. 

My mind is made up. 

> On Apr 27, 2018, at 17:10, Darin Steffl <darin.ste...@mnwifi.com> wrote:
> 
> Matt,
> 
> Every time you send an email on this, I wonder if your customers are actually 
> as bad as you say because our customers simply aren't this bad. We have two 
> options, press 1 for tech support, press 2 for sales, billing, or any other 
> questions. 
> 
> During business hours, both options ring in house and go to voicemail if we 
> don't answer. Only after our office is closed do we send tech support calls 
> to serverplus. Our option 2 which is everything besides tech support 
> continues to voicemail after hours. 
> 
> This system seems to work really well for us and we almost never (once a 
> month tops) get a sales call that goes to serverplus because they selected 
> the wrong option. 
> 
> Politely, please make up your mind or stop asking the same question every 
> couple weeks. Serverplus is fine. Either train your customers to be better at 
> selecting options, change your IVR to something easier like two options that 
> we use, or leave the ISP business if it bothers you this much. 
> 
> Sorry to be harsh but you need to make up your mind. 
> 
>> On Fri, Apr 27, 2018, 6:57 PM Mike Hammett <af...@ics-il.net> wrote:
>> I think you've spent more time trying to avoid it than problems you'd have 
>> once doing it.
>> 
>> 
>> 
>> -
>> Mike Hammett
>> Intelligent Computing Solutions
>> 
>> Midwest Internet Exchange
>> 
>> The Brothers WISP
>> 
>> 
>> 
>> 
>> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
>> To: af@afmug.com, "Steve Jones" <thatoneguyst...@gmail.com>
>> Sent: Friday, April 27, 2018 3:41:14 PM
>> Subject: Re: [AFMUG] After Hours Tech Support
>> 
>> No not 72... but we get those, the vendor looking for someone, someone 
>> called earlier wanting to get service.
>> 
>> You can only hold hands so much.
>> 
>> On 4/27/18 4:27 PM, Steve Jones wrote:
>> > youre getting 72 of those calls a day? you might want to start training 
>> > your customers
>> > 
>> > 
>> > On Fri, Apr 27, 2018 at 3:23 PM, Matt Hoppes 
>> > <mattli...@rivervalleyinternet.net 
>> > <mailto:mattli...@rivervalleyinternet.net>> wrote:
>> > 
>> > Here's another $7 that would have gone down the drain... just got
>> > this call:
>> > 
>> > "Is my Internet on?   I can't make phone calls with my phone and it
>> > wasn't working on the WiFi at work today".
>> > 
>> > Um, that has absolutely nothing to do with your Internet through
>> > us, you'll need to contact StraightTalk.  Your modem and router are
>> > up and on-line.
>> > 
>> > On 4/27/18 4:18 PM, Mike Hammett wrote:
>> > 
>> > I pay ServerPlus to do it for me. Easy Peasy.
>> > 
>> > 
>> > 
>> > -
>> > Mike Hammett
>> > Intelligent Computing Solutions <http://www.ics-il.com/>
>> > <https://www.facebook.com/ICSIL
>> > 
>> > <https://www.facebook.com/ICSIL>><https://plus.google.com/+IntelligentComputingSolutionsDeKalb
>> > 
>> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>><https://www.linkedin.com/company/intelligent-computing-solutions
>> > 
>> > <https://www.linkedin.com/company/intelligent-computing-solutions>><https://twitter.com/ICSIL
>> > <https://twitter.com/ICSIL>>
>> > Midwest Internet Exchange <http://www.midwest-ix.com/>
>> > <https://www.facebook.com/mdwestix
>> > 
>> > <https://www.facebook.com/mdwestix>><https://www.linkedin.com/company/midwest-internet-exchange
>> > 
>> > <https://www.linkedin.com/company/midwest-internet-exchange>><https://twitter.com/mdwestix
>> > <https://twitter.com/mdwestix>>
>> > The Brothers WISP <http://www.thebrotherswisp.com/
>> > <http://www.thebrotherswisp.com/>>
>> > <https://www.facebook.com/thebrotherswisp
>> > <https://www.facebook.com/thebrotherswisp>>
>> > 
>> > 
>> > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg
>> > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>>
>> > 
>> > 
>> > *From: *"Matt" <matt.mailingli...@gmail.com
>> > <mailto:matt.mailingli...@gmail.com>>
>> > *To: *af@afmug.com <mailto:af@afmug.com>
>> > *Sent: *Wednesday, April 25, 2018 6:39:31 PM
>> > *Subject: *[AFMUG] After Hours Tech Support
>> > 
>> > How or what do you pay an employee to either answer phone calls or
>> > return voicemails after hours or on weekends?
>> > 
>> > 
>> 

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

Not legit support calls. No. 

> On Apr 27, 2018, at 17:10, Mike Hammett <af...@ics-il.net> wrote:
> 
> You get enough calls in a month to go over their monthly minimum?
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
> To: af@afmug.com
> Sent: Friday, April 27, 2018 11:29:32 AM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> They sometimes have questions unrelated to my service. No way I’m paying a 
> call center somewhere for that. 
> 
> That was one of my biggest issues with out sourcing. 
> 
> However, for example, we had a guy call the customer service line last night 
> at 8:30. Didn’t leave a message. Called right back and chose support. I 
> didn’t answer it. Left a message saying he was moving and wanted to schedule 
> the move. 
> 
> Customer service closed at 6. Support is open until 9. 
> 
> The button mashers will drive you broke. 
> 
> And if the customer had a question unrelated to my service I definitely don’t 
> want to pay someone to take the call. 
> 
> If the issue is a major down - we know about it from alarming 24x7. 
> 
> Our voicemail includes instructions on how to power cycle. 
> 
> Anything else - customer is paying for residential services. They can leave a 
> message. Some don’t. That shows the issue wasn’t even really important to 
> them. And they never call back either. They either figured it out, or it 
> became irrelevant. 
> 
> I’ve thought (though won’t) about routing all support calls to voicemail to 
> weed out the non important calls. 
> 
> And as I’ve talked about in other threads - I used the several hundred I 
> would have paid outsourced and hired an employee. 
> 
> Now during the day I have my own level1 support person who also doubles as 
> billing, sales, office staff, Tower hand, and part time installer. 
> 
> On Apr 25, 2018, at 23:41, Steve Jones <thatoneguyst...@gmail.com> wrote:
> 
> Odd your customers never have questions unrelated to your service hoppes.
> 
> Anyhow in real life, what alternatives are there to serverplus that are 
> similar in scope and cost? Funny this thread showed up considering was coming 
> here to ask the specific question.
> 
> OP, if youre looking for some input on certain outsourced callcenter, i have 
> some offlist advice.
> 
> 
>> On Wed, Apr 25, 2018, 7:21 PM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> We don’t. We keep the network and customers running well enough there really 
>> aren’t many support calls in general - let alone at night. 
>> 
>> > On Apr 25, 2018, at 19:39, Matt <matt.mailingli...@gmail.com> wrote:
>> > 
>> > How or what do you pay an employee to either answer phone calls or
>> > return voicemails after hours or on weekends?
> 

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

No not 72... but we get those, the vendor looking for someone, someone 
called earlier wanting to get service.


You can only hold hands so much.

On 4/27/18 4:27 PM, Steve Jones wrote:
youre getting 72 of those calls a day? you might want to start training 
your customers



On Fri, Apr 27, 2018 at 3:23 PM, Matt Hoppes 
<mattli...@rivervalleyinternet.net 
<mailto:mattli...@rivervalleyinternet.net>> wrote:


Here's another $7 that would have gone down the drain... just got
this call:

"Is my Internet on?   I can't make phone calls with my phone and it
wasn't working on the WiFi at work today".

Um, that has absolutely nothing to do with your Internet through
us, you'll need to contact StraightTalk.  Your modem and router are
up and on-line.

On 4/27/18 4:18 PM, Mike Hammett wrote:

I pay ServerPlus to do it for me. Easy Peasy.



-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL

<https://www.facebook.com/ICSIL>><https://plus.google.com/+IntelligentComputingSolutionsDeKalb

<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>><https://www.linkedin.com/company/intelligent-computing-solutions

<https://www.linkedin.com/company/intelligent-computing-solutions>><https://twitter.com/ICSIL
<https://twitter.com/ICSIL>>
Midwest Internet Exchange <http://www.midwest-ix.com/>
<https://www.facebook.com/mdwestix

<https://www.facebook.com/mdwestix>><https://www.linkedin.com/company/midwest-internet-exchange

<https://www.linkedin.com/company/midwest-internet-exchange>><https://twitter.com/mdwestix
<https://twitter.com/mdwestix>>
The Brothers WISP <http://www.thebrotherswisp.com/
<http://www.thebrotherswisp.com/>>
<https://www.facebook.com/thebrotherswisp
<https://www.facebook.com/thebrotherswisp>>


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg
<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>>

*From: *"Matt" <matt.mailingli...@gmail.com
<mailto:matt.mailingli...@gmail.com>>
*To: *af@afmug.com <mailto:af@afmug.com>
*Sent: *Wednesday, April 25, 2018 6:39:31 PM
*Subject: *[AFMUG] After Hours Tech Support

How or what do you pay an employee to either answer phone calls or
return voicemails after hours or on weekends?

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

Here's another $7 that would have gone down the drain... just got this call:

"Is my Internet on?   I can't make phone calls with my phone and it 
wasn't working on the WiFi at work today".


Um, that has absolutely nothing to do with your Internet through us, 
you'll need to contact StraightTalk.  Your modem and router are up and 
on-line.


On 4/27/18 4:18 PM, Mike Hammett wrote:

I pay ServerPlus to do it for me. Easy Peasy.



-
Mike Hammett
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 





*From: *"Matt" 
*To: *af@afmug.com
*Sent: *Wednesday, April 25, 2018 6:39:31 PM
*Subject: *[AFMUG] After Hours Tech Support

How or what do you pay an employee to either answer phone calls or
return voicemails after hours or on weekends?

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

Not arguing... asking

How do you handle the customers that just mash buttons?

I just walked to take trash out of the office and the phone rings "Tech 
Support", I answer it and it's someone wanting to get service.  I have 
no idea why he chose Support.  Maybe he just thought he could get some 
technical questions answered there better, maybe no one picked up the 
sales line.


These are the issues (amongst a few others) that keep me from ever 
outsourcing.


I don't want a customer to have to be transferred to be helped, and I 
don't want to pay the per call fee to someone like SP or GTC for a 
billing or sales call.


On 4/27/18 3:58 PM, Leroy Koglin wrote:
If you want to outsource calls we are very happy with ServerPlus. Any 
escalations are handled by our techs. After hours and weekends are 
on-call schedules for our techs. We pay an on-call stipend for them to 
be available plus their hourly rate for any work performed. We use our 
same tech's that work during the week so weekend working from home 
usually gets them a little overtime.


Leroy




On 4/25/2018 7:39 PM, Matt wrote:

How or what do you pay an employee to either answer phone calls or
return voicemails after hours or on weekends?

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

The techs at GTC sound like they are dead and could care less about the 
customer in my humble opinion.  At least the techs at server plus seem like 
they are wanting to be engaged with the customer

> On Apr 27, 2018, at 12:39, Jeremy <jeremysmi...@gmail.com> wrote:
> 
> GTC is an alternative.  That is who we use.
> 
>> On Wed, Apr 25, 2018 at 9:41 PM, Steve Jones <thatoneguyst...@gmail.com> 
>> wrote:
>> Odd your customers never have questions unrelated to your service hoppes.
>> 
>> Anyhow in real life, what alternatives are there to serverplus that are 
>> similar in scope and cost? Funny this thread showed up considering was 
>> coming here to ask the specific question.
>> 
>> OP, if youre looking for some input on certain outsourced callcenter, i have 
>> some offlist advice.
>> 
>> 
>>> On Wed, Apr 25, 2018, 7:21 PM Matt Hoppes 
>>> <mattli...@rivervalleyinternet.net> wrote:
>>> We don’t. We keep the network and customers running well enough there 
>>> really aren’t many support calls in general - let alone at night. 
>>> 
>>> > On Apr 25, 2018, at 19:39, Matt <matt.mailingli...@gmail.com> wrote:
>>> > 
>>> > How or what do you pay an employee to either answer phone calls or
>>> > return voicemails after hours or on weekends?
> 

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

They sometimes have questions unrelated to my service. No way I’m paying a call 
center somewhere for that. 

That was one of my biggest issues with out sourcing. 

However, for example, we had a guy call the customer service line last night at 
8:30. Didn’t leave a message. Called right back and chose support. I didn’t 
answer it. Left a message saying he was moving and wanted to schedule the move. 

Customer service closed at 6. Support is open until 9. 

The button mashers will drive you broke. 

And if the customer had a question unrelated to my service I definitely don’t 
want to pay someone to take the call. 

If the issue is a major down - we know about it from alarming 24x7. 

Our voicemail includes instructions on how to power cycle. 

Anything else - customer is paying for residential services. They can leave a 
message. Some don’t. That shows the issue wasn’t even really important to them. 
And they never call back either. They either figured it out, or it became 
irrelevant. 

I’ve thought (though won’t) about routing all support calls to voicemail to 
weed out the non important calls. 

And as I’ve talked about in other threads - I used the several hundred I would 
have paid outsourced and hired an employee. 

Now during the day I have my own level1 support person who also doubles as 
billing, sales, office staff, Tower hand, and part time installer. 

> On Apr 25, 2018, at 23:41, Steve Jones <thatoneguyst...@gmail.com> wrote:
> 
> Odd your customers never have questions unrelated to your service hoppes.
> 
> Anyhow in real life, what alternatives are there to serverplus that are 
> similar in scope and cost? Funny this thread showed up considering was coming 
> here to ask the specific question.
> 
> OP, if youre looking for some input on certain outsourced callcenter, i have 
> some offlist advice.
> 
> 
>> On Wed, Apr 25, 2018, 7:21 PM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> We don’t. We keep the network and customers running well enough there really 
>> aren’t many support calls in general - let alone at night. 
>> 
>> > On Apr 25, 2018, at 19:39, Matt <matt.mailingli...@gmail.com> wrote:
>> > 
>> > How or what do you pay an employee to either answer phone calls or
>> > return voicemails after hours or on weekends?

Re: [AFMUG] After Hours Tech Support

[Matt Hoppes]

We don’t. We keep the network and customers running well enough there really 
aren’t many support calls in general - let alone at night. 

> On Apr 25, 2018, at 19:39, Matt  wrote:
> 
> How or what do you pay an employee to either answer phone calls or
> return voicemails after hours or on weekends?

Re: [AFMUG] FCC USF and 499 Filing

[Matt Hoppes]

Does your data circuit cross state lines?

Comcast tried to sell me an interstate circuit. I had to nip that on the quote. 

> On Apr 24, 2018, at 23:20, Sterling Jacobson  wrote:
> 
> Then why is my upstream provider charging me USF fee on my broadband only 
> connection?
>  
> From: Af  On Behalf Of Mark Radabaugh
> Sent: Tuesday, April 24, 2018 8:57 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] FCC USF and 499 Filing
>  
> Just 477
>  
> The reclassification didn’t change the USF status of information services, 
> and by the same token it’s repeal didn’t change it’s status.
>  
> USF is based on voice service and some interstate data circuits.   
>  
>  
> Mark Radabaugh
> WISPA FCC Committee Chair
> fcc_ch...@wispa.org
> 419-261-5996
>  
> On Apr 24, 2018, at 9:31 PM, Sterling Jacobson  wrote:
>  
> Ok, sorry, so I've been extremely busy this year and missed the fact that the 
> FCC once again re-classified us in January 2018 as a Service Provider instead 
> of a Telecommunications Provider. Therefor exempting us from filing 499A/Q 
> and having to pay into the FUSF fund if we are only providing internet, not 
> VoIP/Telephone services.
> 
> Is that correct?
> 
> -Original Message-
> From: Af  On Behalf Of Sterling Jacobson
> Sent: Tuesday, April 24, 2018 6:47 PM
> To: 'af@afmug.com' 
> Subject: [AFMUG] FCC USF and 499 Filing
> 
> So now I'm digging to this more to make sure I'm on the right track.
> 
> ALL broadband/internet ISP providers are now classified Telecommunications 
> providers and must file FCC 499a or 499q and pay USF if not de-minimus?
> 
> Is this where we all stand now?
> 
>  

Re: [AFMUG] Trouble/Support Ticketing

[Matt Hoppes]

Well and they’re in is the problem. There is no link between Zendesk and power 
code other than the customer name and email address. But not finding a perfect 
solution in a billing system this is the solution we have thus far. At least it 
aggregates all means of communication into one ticket system that we can use 
internally

> On Apr 19, 2018, at 08:33, Gino A. Villarini <g...@aeronetpr.com> wrote:
> 
> Nice, but how do you integrate it with the customer info you need to have on 
> hand? 
> 
> From: Af <af-boun...@afmug.com> on behalf of Matt Hoppes 
> <mattli...@rivervalleyinternet.net>
> Reply-To: "af@afmug.com" <af@afmug.com>
> Date: Thursday, April 19, 2018 at 8:20 AM
> To: "af@afmug.com" <af@afmug.com>
> Subject: Re: [AFMUG] Trouble/Support Ticketing
> 
> Check out Zendesk it will integrate with many things. We have Zendesk 
> integrated with our text messages and Facebook page.
> 
> The only thing in power code or call logs when someone calls in but there’s 
> no reason you couldn’t create a new ticket in Zendesk and link it to the 
> customers email address. You can create a new account in Zendesk for the 
> customer if you need to, or if they’ve ever emailed in before they will 
> already have an account.
> 
>  
> 
> Gino A. Villarini
> 
> President
> Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968
> 
> 
> On Apr 19, 2018, at 07:50, Darin Steffl <darin.ste...@mnwifi.com> wrote:
> 
>> I'm afraid of having too many places for tickets so we're trying to decide 
>> on one place. I don't want email tickets in zendesk, phone call tickets in 
>> Azotel, texts in zipwhip, and Facebook messages on Facebook.
>> 
>> I'd really love an easy way (doesn't need to be free) to combine all our 
>> support methods into one spot so we don't lose or forget things. 
>> 
>>> On Thu, Apr 19, 2018, 12:14 PM Matt Hoppes 
>>> <mattli...@rivervalleyinternet.net> wrote:
>>> You can open a ticket in Zendesk. 
>>> 
>>> Do you mean open a ticket the customer can refer to or for you to track?  I 
>>> guess you could do either. 
>>> 
>>> We sometimes open tickets in zendesk to email the customer. Really your 
>>> billing/CRM system should be handling phone support tickets and linking 
>>> them to the account. 
>>> 
>>> On Apr 19, 2018, at 05:18, Darin Steffl <darin.ste...@mnwifi.com> wrote:
>>> 
>>>> I am having trouble finding a ticket system that is also good for people 
>>>> who call in. Most seem like you need a customer to email in to create a 
>>>> ticket. It seems harder to manually enter a ticket for those who call us.
>>>> 
>>>> Am I overlooking something obvious on zendesk for this? I don't need it 
>>>> integrated into my phone system, just an easy way to create a ticket when 
>>>> someone calls in. 
>>>> 
>>>>> On Wed, Apr 18, 2018, 11:54 PM Forrest Christian (List Account) 
>>>>> <li...@packetflux.com> wrote:
>>>>> What is everyone using for support tickets nowadays?  I've about had it 
>>>>> with our system.
>>>>> 
>>>>> -- 
>>>>> Forrest Christian CEO, PacketFlux Technologies, Inc.
>>>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
>>>>> forre...@imach.com | http://www.packetflux.com
>>>>>
>>>>> 

Re: [AFMUG] Trouble/Support Ticketing

[Matt Hoppes]

Check out Zendesk it will integrate with many things. We have Zendesk 
integrated with our text messages and Facebook page.

The only thing in power code or call logs when someone calls in but there’s no 
reason you couldn’t create a new ticket in Zendesk and link it to the customers 
email address. You can create a new account in Zendesk for the customer if you 
need to, or if they’ve ever emailed in before they will already have an account.

> On Apr 19, 2018, at 07:50, Darin Steffl <darin.ste...@mnwifi.com> wrote:
> 
> I'm afraid of having too many places for tickets so we're trying to decide on 
> one place. I don't want email tickets in zendesk, phone call tickets in 
> Azotel, texts in zipwhip, and Facebook messages on Facebook.
> 
> I'd really love an easy way (doesn't need to be free) to combine all our 
> support methods into one spot so we don't lose or forget things. 
> 
>> On Thu, Apr 19, 2018, 12:14 PM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> You can open a ticket in Zendesk. 
>> 
>> Do you mean open a ticket the customer can refer to or for you to track?  I 
>> guess you could do either. 
>> 
>> We sometimes open tickets in zendesk to email the customer. Really your 
>> billing/CRM system should be handling phone support tickets and linking them 
>> to the account. 
>> 
>>> On Apr 19, 2018, at 05:18, Darin Steffl <darin.ste...@mnwifi.com> wrote:
>>> 
>>> I am having trouble finding a ticket system that is also good for people 
>>> who call in. Most seem like you need a customer to email in to create a 
>>> ticket. It seems harder to manually enter a ticket for those who call us.
>>> 
>>> Am I overlooking something obvious on zendesk for this? I don't need it 
>>> integrated into my phone system, just an easy way to create a ticket when 
>>> someone calls in. 
>>> 
>>> On Wed, Apr 18, 2018, 11:54 PM Forrest Christian (List Account) 
>>> <li...@packetflux.com> wrote:
>>>> What is everyone using for support tickets nowadays?  I've about had it 
>>>> with our system.
>>>> 
>>>> -- 
>>>> Forrest Christian CEO, PacketFlux Technologies, Inc.
>>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
>>>> forre...@imach.com | http://www.packetflux.com
>>>>   
>>>> 

Re: [AFMUG] Trouble/Support Ticketing

[Matt Hoppes]

You can open a ticket in Zendesk. 

Do you mean open a ticket the customer can refer to or for you to track?  I 
guess you could do either. 

We sometimes open tickets in zendesk to email the customer. Really your 
billing/CRM system should be handling phone support tickets and linking them to 
the account. 

> On Apr 19, 2018, at 05:18, Darin Steffl  wrote:
> 
> I am having trouble finding a ticket system that is also good for people who 
> call in. Most seem like you need a customer to email in to create a ticket. 
> It seems harder to manually enter a ticket for those who call us.
> 
> Am I overlooking something obvious on zendesk for this? I don't need it 
> integrated into my phone system, just an easy way to create a ticket when 
> someone calls in. 
> 
> On Wed, Apr 18, 2018, 11:54 PM Forrest Christian (List Account) 
>  wrote:
>> What is everyone using for support tickets nowadays?  I've about had it with 
>> our system.
>> 
>> -- 
>> Forrest Christian CEO, PacketFlux Technologies, Inc.
>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
>> forre...@imach.com | http://www.packetflux.com
>>   
>> 

Re: [AFMUG] Trouble/Support Ticketing

[Matt Hoppes]

We absolutely love zendesk. It helped productivity many times over. 

Prior we were all sharing an email box. 

> On Apr 18, 2018, at 19:07, Forrest Christian (List Account) 
>  wrote:
> 
> Yeah, I'm sort of leaning toward Zendesk just because of all of the 
> integrations.
> 
>> On Wed, Apr 18, 2018 at 4:55 PM, Keefe John  wrote:
>> We use Sonar but zendesk is very popular.
>> 
>> Keefe
>> 
>> 
>>> On April 18, 2018 5:54:10 PM CDT, "Forrest Christian (List Account)" 
>>>  wrote:
>>> What is everyone using for support tickets nowadays?  I've about had it 
>>> with our system.
>>> 
>>> -- 
>>> Forrest Christian CEO, PacketFlux Technologies, Inc.
>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
>>> forre...@imach.com | http://www.packetflux.com
>>>   
>>> 
>> 
>> -- 
>> Sent from my Android device with K-9 Mail. Please excuse my brevity.
> 
> 
> 
> -- 
> Forrest Christian CEO, PacketFlux Technologies, Inc.
> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
> forre...@imach.com | http://www.packetflux.com
>   
> 

Re: [AFMUG] Hold music licensing

[Matt Hoppes]

Because I want to use a few specific songs. Actually looks like going to BMI 
directly isn’t that bad. $250 for the year. 

> On Apr 15, 2018, at 15:58, Jeff Evans <afmugli...@pennwisp.com> wrote:
> 
> why don't you just use the you tube royalty free music, there is like a 
> million tunes in there?
> 
>> On 4/15/2018 3:44 PM, Matt Hoppes wrote:
>> Does anyone know of a central website on which you can pay licensing to use 
>> ASCAP, BMI licensed music on hold?

[AFMUG] Hold music licensing

[Matt Hoppes]

Does anyone know of a central website on which you can pay licensing to use 
ASCAP, BMI licensed music on hold?

Re: [AFMUG] PCI Compliance scan rejecting wildcard cert (CN)

[Matt Hoppes]

PCI is a joke, IMHO. It’s well intentioned. But throws errors for all kinds of 
things that aren’t. 

> On Apr 14, 2018, at 07:09, Paul Stewart  wrote:
> 
> Currently we still use some wildcards and have never had issues with PCI 
> (level 1) compliance from using them ….
>  
> Paul
>  
>  
> From: Af  on behalf of Jeremy 
> Reply-To: 
> Date: Wednesday, April 11, 2018 at 11:14 AM
> To: 
> Subject: [AFMUG] PCI Compliance scan rejecting wildcard cert (CN)
>  
> We keep failing our PCI compliance over what I believe is an error on their 
> side.  Our wildcard cert covers *.bluespring.me, which is used on multiple 
> servers.  They are wanting an exact match to our domain on the CN, which is 
> "65-126-126-5.dia.static.bluespring.me".  To me, *.bluesping.me IS a match.  
> If I change the CN to that specific billing server then it will not match the 
> website server.  It was my understanding that this is the entire point of 
> having a wildcard cert.  Anyone else ever gone through this?  Does their 
> analysis that *.bluespring.me is NOT a match seem right to everyone here?

Re: [AFMUG] MDU coax

[Matt Hoppes]

I assume an MDU pre wired with coax could have an amp and antenna stuffed on 
the system?

> On Apr 13, 2018, at 19:39, Josh Reynolds <j...@kyneticwifi.com> wrote:
> 
> It's been forever, don't remember the brands.
> 
> DTV is very sensitive. Be sure to use only RG6 cable and quality Fconnectors. 
> 44-700MHz for amps and splitters and patch panels.
> 
>> On Fri, Apr 13, 2018, 6:28 PM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> I figured. Any recommendation oh guru of knowledge?
>> 
>>> On Apr 13, 2018, at 19:20, Josh Reynolds <j...@kyneticwifi.com> wrote:
>>> 
>>> You need distribution amplifier.
>>> 
>>>> On Fri, Apr 13, 2018, 6:17 PM Matt Hoppes 
>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>> Does anyone have any suggestions for how to take OTA reception of TV and 
>>>> send it through existing coax in an MDU?  Do I need some sort of 
>>>> amplifier, or will it work split off to say 50 units direct on the coax?

Re: [AFMUG] MDU coax

[Matt Hoppes]

Oooo. I know that name. Thanks for reminding me. 

Why do you know it?  That’s not exactly a common household brand. 

> On Apr 13, 2018, at 19:30, Jeff Evans <afmugli...@pennwisp.com> wrote:
> 
> May have to channel convert it and a distribution amplifier,   google Blonder 
> Tongue
> 
>> On 4/13/2018 7:17 PM, Matt Hoppes wrote:
>> Does anyone have any suggestions for how to take OTA reception of TV and 
>> send it through existing coax in an MDU?  Do I need some sort of amplifier, 
>> or will it work split off to say 50 units direct on the coax?

Re: [AFMUG] MDU coax

[Matt Hoppes]

I figured. Any recommendation oh guru of knowledge?

> On Apr 13, 2018, at 19:20, Josh Reynolds <j...@kyneticwifi.com> wrote:
> 
> You need distribution amplifier.
> 
>> On Fri, Apr 13, 2018, 6:17 PM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> Does anyone have any suggestions for how to take OTA reception of TV and 
>> send it through existing coax in an MDU?  Do I need some sort of amplifier, 
>> or will it work split off to say 50 units direct on the coax?

[AFMUG] MDU coax

[Matt Hoppes]

Does anyone have any suggestions for how to take OTA reception of TV and send 
it through existing coax in an MDU?  Do I need some sort of amplifier, or will 
it work split off to say 50 units direct on the coax?

Re: [AFMUG] AirOS partial config?

[Matt Hoppes]

Change a few things on several hundred radios without UNMS?  So you’re planning 
to log into several hundred radios by hand, hit upload, hit apply and verify it 
came back?

How about just write a quick Python script to SSH into the radio, sed the 
config file with the changes you want to make, and save. 

You’ll then have a script to make mass changes in the future. Not hard at all. 

> On Apr 12, 2018, at 21:46, George Skorup  wrote:
> 
> Yeah... except it doesn't work, at least on 6.1.6. Pull out the stuff I don't 
> want to overwrite, upload the file and... SSID, WPA2 key, traffic shaping, 
> device name, etc. all gone. They just go to factory default values. Except 
> for what's in the config file, VLANs, bridges, etc. Not very helpful. This is 
> friggin stupid.
> 
>> On 4/12/2018 7:57 PM, Steve Jones   wrote:
>> Thata why you pull everything youre not changing
>> 
>>> On Thu, Apr 12, 2018, 5:09 PM George Skorup  
>>> wrote:
>>> Ugh. This is what was tripping me up:
>>> 
>>> radio.1.status=enabled
>>> radio.status=enabled
>>> 
>>> has to be in the config file or the very vague "invalid" crap comes up.
>>> 
>>> Lame.
>>> 
 On 4/12/2018 4:14 PM, Steve Jones wrote:
 I want in on that
 
> On Thu, Apr 12, 2018, 4:12 PM George Skorup  
> wrote:
> The config file definitely has unix formatting, which is why I'm editing 
> it with vi.
> 
> I don't want this to end up changing the SSIDs, WPA keys, device names, 
> etc. So I strip out those elements, save, upload and I get Invalid 
> configuration file structure.
> 
> And yes, I'm using the upload configuration button right below the 
> download configuration button.
> 
> I'm bout to get my .308 out and shoot these things off the towers.
> 
>> On 4/11/2018 10:58 PM, Steve Jones wrote:
>> Did you use regular notepad? That fiddles with text configs sometimes, 
>> notepad++ does not
>> 
>>> On Wed, Apr 11, 2018, 10:56 PM   George Skorup 
>>>  wrote:
>>> Yeah that's exactly what I'm trying to do. Management and data VLANs. 
>>> Management address from static to DHCP. I was thinking this would 
>>> qualify as some pretty basic changes. Apparently not.
>>> 
>>> We upgraded everything to 6.1.6. I set up an NSM5, downloaded the 
>>> backup and stripped the device-specific stuff. Go import it and it says 
>>> invalid. WTF. I don't know. I'll screw with it more tomorrow.
>>> 
 On 4/11/2018 10:37 PM, Josh Reynolds wrote:
 For those with simple configs it's probably fine.
 
 If you have several interfaces and vlans per CPE with a few bridges, 
 it's more of a pain (from experience).
 
> On Wed, Apr 11, 2018, 10:29 PM Steve Jones 
>  wrote:
> All the config file does is populate the listed fields. Anything not 
> listed it doesnt change. Thats why you have to apply it but you can 
> edit it still after loading it. Id pull a fresh config file from one 
> of the units and edit it, removing anything you dont want changed. It 
> could just be a change in a field name
> 
>> On Wed, Apr 11, 2018, 10:26 PM Mathew Howard  
>> wrote:
>> I'm not sure how you would use a partial config... I think that it 
>> would just use defaults for anything that was missing. 
>> 
>>> On Wed, Apr 11, 2018, 9:56 PM Josh Reynolds  
>>> wrote:
>>> A partial config? Never tried it. Dunno what some defaults are, and 
>>> there are things hidden in the config file that aren't in the webui.
>>> 
>>> Config also seems to change things from time to time.
>>> 
>>> Also config order is sometimes important depending on what you are 
>>> doing.
>>> 
>>> (This is just what I remember from 5.2.1-5.8.x days)
>>> 
 On Wed, Apr 11, 2018, 9:21 PM Steve Jones 
  wrote:
 It should
 
> On Wed, Apr 11, 2018, 9:10 PM George Skorup 
>  wrote:
> ePMP has spoiled me. Am I 
>   stupid, or will airOS 6.1.x not take a partial 
> config? I just want to change a couple things on several hundred 
> radios. 
> And no, I'm not interested in AirControl or UNMS.
>>> 
> 
>>> 
> 

Re: [AFMUG] Pricing and High Speed Services

[Matt Hoppes]

No. We continue to take on customers. Comcast offers a 200 which we all agree 
most people aren’t using. Really it’s marketing more than people need it. 

But increasing speed is lowering price. 

10 meg for $50
20 meg for $70
Now


So I offer 25 for $50 and 50 for $70. Now my 20meg customers downgrade to the 
$50 plan. 

> On Apr 7, 2018, at 15:44, Adair Winter <ada...@amarillowireless.net> wrote:
> 
> Increase speed, do not lower price.
> Are you up against competition that is driving you to need to offer speeds 
> that fast? If not, make a good comfortable upgrade for the customer and leave 
> room to offer more later
> 
> 
>> On Sat, Apr 7, 2018 at 2:23 PM, Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> So I'm looking at deploying 60GHz equipment, and we currently have a very 
>> small fiber network. With the 60GHz, fiber, and even 5GHz nanopops I can 
>> offer huge amounts of bandwidth to end users but I have two questions:
>> 
>> * My wholesale bandwidth costs are dirt cheap (that's not a problem just a 
>> statement) so picking up the bandwidth is not an issue.
>> 
>> * Do end users actually care if I offer them a 200-300-400Megabit plan?
>> 
>> * I can offer extremely cheap Internet - like 200 Megabits for $100, or 
>> maybe even $75 -- I haven't run a full business case yet. But how do I avoid 
>> cannibalizing my existing income?
>> "Oh! You have 200 Megabits for $75? Well then I'd like to downgrade from 
>> your $90 for 35 Megabit plan"
>> 
>> * Do I throw on some huge data limit? What do you do if an end-user actually 
>> decided to use 200megabits 24x7? Sure it's fine if it's temporal usage, but 
>> it can't be a 24 x7. Maybe throttle to half the speed if X usage?
>> 
>> Still very much in the exploratory stage of all of this -- but working on 
>> long term business plans.
> 
> 
> 
> -- 
> Adair Winter
> VP, Network Operations / Co-Owner
> Amarillo Wireless | 806.316.5071
> C: 806.231.7180
> http://www.amarillowireless.net
> 
> 
> 
> 

[AFMUG] Pricing and High Speed Services

[Matt Hoppes]

So I'm looking at deploying 60GHz equipment, and we currently have a 
very small fiber network. With the 60GHz, fiber, and even 5GHz nanopops 
I can offer huge amounts of bandwidth to end users but I have two 
questions:


* My wholesale bandwidth costs are dirt cheap (that's not a problem just 
a statement) so picking up the bandwidth is not an issue.


* Do end users actually care if I offer them a 200-300-400Megabit plan?

* I can offer extremely cheap Internet - like 200 Megabits for $100, or 
maybe even $75 -- I haven't run a full business case yet. But how do I 
avoid cannibalizing my existing income?
"Oh! You have 200 Megabits for $75? Well then I'd like to downgrade from 
your $90 for 35 Megabit plan"


* Do I throw on some huge data limit? What do you do if an end-user 
actually decided to use 200megabits 24x7? Sure it's fine if it's 
temporal usage, but it can't be a 24 x7. Maybe throttle to half the 
speed if X usage?


Still very much in the exploratory stage of all of this -- but working 
on long term business plans.

Re: [AFMUG] new DNS

[Matt Hoppes]

Well then. I’ll put a few more routers in my network. So they have to put 
equipment in my datacenter. :)

> On Apr 3, 2018, at 11:18, Darin Steffl  wrote:
> 
> Cloudflare has posted that their goal is to be within 10ms of every ISP in 
> the world. So they're adding their to gear to regional datacenter's and 
> peering exchanges, not just major ones. 
> 
>> On Tue, Apr 3, 2018, 10:16 AM Seth Mattinen  wrote:
>> On 4/3/18 8:09 AM, Darin Steffl wrote:
>> > I've seen cloudflare racks and they have a ton of gear and reliability
>> > built in. They also host two of the root dns servers. Their cache rate
>> > will be much higher than our own servers as well.
>> 
>> 
>> Oh well I host 6 root servers for redundancy: D, E, F, J, K, and L

Re: [AFMUG] new DNS

[Matt Hoppes]

Naw... not a router ID.

traceroute to 1.1.1.1 (1.1.1.1), 64 hops max, 52 byte packets
 1  172.16.0.1 (172.16.0.1)  3.317 ms  0.878 ms  0.847 ms
 2  10.200.90.85 (10.200.90.85)  1.016 ms  1.028 ms  0.986 ms
 3  10.200.90.25 (10.200.90.25)  10.454 ms  17.965 ms  24.062 ms
 4  10.200.90.33 (10.200.90.33)  21.325 ms  19.223 ms  20.039 ms
 5  10.200.90.89 (10.200.90.89)  27.758 ms  19.306 ms  20.584 ms
 6  173.246.229.73 (173.246.229.73)  32.198 ms  14.440 ms  17.491 ms
 7  er0-nycmny.zitomedia.net (74.81.98.227)  39.302 ms  51.617 ms 
38.379 ms
 8  de-cix-new-york.as13335.net (206.130.10.31)  26.231 ms  32.837 ms 
36.809 ms
 9  1dot1dot1dot1.cloudflare-dns.com (1.1.1.1)  36.106 ms  27.082 ms 
28.810 ms


matt-hoppess-macbook-2:~ matth$ traceroute 172.16.0.21
traceroute to 172.16.0.21 (172.16.0.21), 64 hops max, 52 byte packets
 1  172.16.0.21 (172.16.0.21)  3.248 ms  0.806 ms  0.650 ms

The entry just wasn't cached locally.

That being said, I'm impressed they seem to be incredibly connected -- 
more so than Google.


On 4/3/18 10:09 AM, Josh Reynolds wrote:
Traceroute that. Look at the route for it. You might have used it for an 
OSPF router ID.


On Tue, Apr 3, 2018, 9:04 AM Matt Hoppes 
<mattli...@rivervalleyinternet.net 
<mailto:mattli...@rivervalleyinternet.net>> wrote:


So.

8.8.8.8
Query time: 40 msec

1.1.1.1
Query time: 2 msec

172.16.0.21
Query time: 30 msec


Wait... what?!?!  How is CLoudFlare faster than my own local caching
resolver?

On 4/3/18 10:03 AM, Adam Moffett wrote:
 > It's clearly not hard.  It's obviously not expensive. I'm already
doing
 > it and have been for years.  But it's more than $0.
 >
 > I've seen the geolocation issue in the past.  More recently I
tried to
 > demonstrate it to someone and it turned out that Google DNS and
our own
 > DNS gave us Netflix content from the same source.
 >
 > If I used someone else's DNS and that 3rd party went away, then there
 > are apparently 10 other "3rd parties" to choose from.  I
recognize the
 > point that it's a 3rd party and we don't want to rely on 3rd parties:
 > But can we honestly say that our DNS servers are more reliable than
 > Google or Cloudflare?
 >
 > I'm not shutting down the DNS servers today, I'm just trying to look
 > inward and analyze what we're doing and why.  Are we doing it
because it
 > actually makes sense or are we doing it because we've always done
it and
 > we can't imagine another way?
 >
 >
 >
 > -- Original Message --
 > From: "Justin Wilson" <li...@mtin.net <mailto:li...@mtin.net>
<mailto:li...@mtin.net <mailto:li...@mtin.net>>>
 > To: af@afmug.com <mailto:af@afmug.com> <mailto:af@afmug.com
<mailto:af@afmug.com>>
 > Sent: 4/3/2018 8:48:33 AM
 > Subject: Re: [AFMUG] new DNS
 >
 >> You have your own DNS for one huge reason. GeoLocation for when it
 >> comes to Content Networks such as Netflix.  One of the
mechanisms they
 >> employ is using DNS Geolocation to serve you the closest
content.  Not
 >> only do they do a GeLocate on your IP, but some also do a check to
 >> make sure your DNS servers are coming from the same place as your
 >> customers. This is especially true if you or one of your
upstreams is
 >> peered with Netflix or someone on an exchange. Otherwise, if you are
 >> using Google or other DNS you may be in Kansas, and you might be
 >> getting content from Netflix out of California, when you could be
 >> getting it literally next door.  Makes the customer experience much
 >> better. There are RFCs that address this, but if they are
implemented
 >> is a crapshoot.
 >>
 >> Secondly, relying on a 3rd party for such a critical service such as
 >> DNS can be troublesome.  Would you rely on someone else to
provide the
 >> wireless signal to your customers blindly? If so, then
offloading DNS
 >> is okay for you.  I want more control for such a critical service.
 >>
 >> I hear folks worry about the bandwidth DNS takes up.  It’s not a
 >> concern either way.  If your network can’t support the bandwidth of
 >> DNS queries then you have deeper issues.
 >>
 >> It’s hard.  No it’s not.  Tons of tutorials on Bind for every flavor
 >> of linux.  Just about any old machine laying around can run DNS.
 >>
 >> If anyone wants to know how easy, and how cheap it is to spin up DNS
 >> (both recursive and authoritative) hit me up.  I will gladly
talk with
 >> you about some strate

Re: [AFMUG] new DNS

[Matt Hoppes]

Never mind apparently we weren't cached..

172.16.0.21
Query time: 3 msec

On 4/3/18 10:04 AM, Matt Hoppes wrote:

So.

8.8.8.8
Query time: 40 msec

1.1.1.1
Query time: 2 msec

172.16.0.21
Query time: 30 msec


Wait... what?!?!  How is CLoudFlare faster than my own local caching 
resolver?


On 4/3/18 10:03 AM, Adam Moffett wrote:
It's clearly not hard.  It's obviously not expensive. I'm already 
doing it and have been for years.  But it's more than $0.


I've seen the geolocation issue in the past.  More recently I tried to 
demonstrate it to someone and it turned out that Google DNS and our 
own DNS gave us Netflix content from the same source.


If I used someone else's DNS and that 3rd party went away, then there 
are apparently 10 other "3rd parties" to choose from.  I recognize the 
point that it's a 3rd party and we don't want to rely on 3rd parties: 
But can we honestly say that our DNS servers are more reliable than 
Google or Cloudflare?


I'm not shutting down the DNS servers today, I'm just trying to look 
inward and analyze what we're doing and why.  Are we doing it because 
it actually makes sense or are we doing it because we've always done 
it and we can't imagine another way?




-- Original Message --
From: "Justin Wilson" <li...@mtin.net <mailto:li...@mtin.net>>
To: af@afmug.com <mailto:af@afmug.com>
Sent: 4/3/2018 8:48:33 AM
Subject: Re: [AFMUG] new DNS

You have your own DNS for one huge reason. GeoLocation for when it 
comes to Content Networks such as Netflix.  One of the mechanisms 
they employ is using DNS Geolocation to serve you the closest 
content.  Not only do they do a GeLocate on your IP, but some also do 
a check to make sure your DNS servers are coming from the same place 
as your customers. This is especially true if you or one of your 
upstreams is peered with Netflix or someone on an exchange. 
Otherwise, if you are using Google or other DNS you may be in Kansas, 
and you might be getting content from Netflix out of California, when 
you could be getting it literally next door.  Makes the customer 
experience much better. There are RFCs that address this, but if they 
are implemented is a crapshoot.


Secondly, relying on a 3rd party for such a critical service such as 
DNS can be troublesome.  Would you rely on someone else to provide 
the wireless signal to your customers blindly? If so, then offloading 
DNS is okay for you.  I want more control for such a critical service.


I hear folks worry about the bandwidth DNS takes up.  It’s not a 
concern either way.  If your network can’t support the bandwidth of 
DNS queries then you have deeper issues.


It’s hard.  No it’s not.  Tons of tutorials on Bind for every flavor 
of linux.  Just about any old machine laying around can run DNS.


If anyone wants to know how easy, and how cheap it is to spin up DNS 
(both recursive and authoritative) hit me up.  I will gladly talk 
with you about some strategy.


Justin Wilson
j...@mtin.net <mailto:j...@mtin.net>

www.mtin.net <http://www.mtin.net>
www.midwest-ix.com <http://www.midwest-ix.com>

On Apr 3, 2018, at 6:34 AM, Paul Stewart <p...@paulstewart.org 
<mailto:p...@paulstewart.org>> wrote:


I know there is often debates on here about running any servers, 
some servers, or doing everything in-house (mail, web, DNS etc).  
Even if you outsource everything I would still run recursive caching 
DNS …. Performance and reliability the main reasons.  Some CDN’s and 
other services determine the path to send you content based on where 
the DNS look up occurs and in our case that’s a significant factor …
We operate our own anycasted DNS …actually two of them.  One set of 
servers for recursive caching and another set for authoritative DNS.

Paul
*From:*Af <af-boun...@afmug.com <mailto:af-boun...@afmug.com>> on 
behalf of "Forrest Christian (List Account)" <li...@packetflux.com 
<mailto:li...@packetflux.com>>

*Reply-To:*<af@afmug.com <mailto:af@afmug.com>>
*Date:*Tuesday, April 3, 2018 at 4:33 AM
*To:*af <af@afmug.com <mailto:af@afmug.com>>
*Subject:*Re: [AFMUG] new DNS
Because it's good for your customers, and it should take very little 
time to set one up.
The main reason for this is so that websites serve data from the 
closest server due to the way that DNS anycast works.
And, the biggest one - to have control over a critical piece of 
infrastructure for your customers.  What happens if one of these 
public DNS services go down and you have hundreds of customers 
pointing at it?
On Mon, Apr 2, 2018 at 11:33 PM, Adam Moffett 
<dmmoff...@gmail.com<mailto:dmmoff...@gmail.com>> wrote:

Someone remind me again why I have my own recursive DNS.
-- Original Message --
From: "Josh Reynolds" 
<j...@kyneticwifi.com<mailto:j...@kyneticwifi.com>>

To:af@afmug.com<mailto:af@afmug.com>
Sent: 4/2/2018 3:22:5

Re: [AFMUG] new DNS

[Matt Hoppes]

So.

8.8.8.8
Query time: 40 msec

1.1.1.1
Query time: 2 msec

172.16.0.21
Query time: 30 msec


Wait... what?!?!  How is CLoudFlare faster than my own local caching 
resolver?


On 4/3/18 10:03 AM, Adam Moffett wrote:
It's clearly not hard.  It's obviously not expensive. I'm already doing 
it and have been for years.  But it's more than $0.


I've seen the geolocation issue in the past.  More recently I tried to 
demonstrate it to someone and it turned out that Google DNS and our own 
DNS gave us Netflix content from the same source.


If I used someone else's DNS and that 3rd party went away, then there 
are apparently 10 other "3rd parties" to choose from.  I recognize the 
point that it's a 3rd party and we don't want to rely on 3rd parties: 
But can we honestly say that our DNS servers are more reliable than 
Google or Cloudflare?


I'm not shutting down the DNS servers today, I'm just trying to look 
inward and analyze what we're doing and why.  Are we doing it because it 
actually makes sense or are we doing it because we've always done it and 
we can't imagine another way?




-- Original Message --
From: "Justin Wilson" >
To: af@afmug.com 
Sent: 4/3/2018 8:48:33 AM
Subject: Re: [AFMUG] new DNS

You have your own DNS for one huge reason. GeoLocation for when it 
comes to Content Networks such as Netflix.  One of the mechanisms they 
employ is using DNS Geolocation to serve you the closest content.  Not 
only do they do a GeLocate on your IP, but some also do a check to 
make sure your DNS servers are coming from the same place as your 
customers. This is especially true if you or one of your upstreams is 
peered with Netflix or someone on an exchange. Otherwise, if you are 
using Google or other DNS you may be in Kansas, and you might be 
getting content from Netflix out of California, when you could be 
getting it literally next door.  Makes the customer experience much 
better. There are RFCs that address this, but if they are implemented 
is a crapshoot.


Secondly, relying on a 3rd party for such a critical service such as 
DNS can be troublesome.  Would you rely on someone else to provide the 
wireless signal to your customers blindly? If so, then offloading DNS 
is okay for you.  I want more control for such a critical service.


I hear folks worry about the bandwidth DNS takes up.  It’s not a 
concern either way.  If your network can’t support the bandwidth of 
DNS queries then you have deeper issues.


It’s hard.  No it’s not.  Tons of tutorials on Bind for every flavor 
of linux.  Just about any old machine laying around can run DNS.


If anyone wants to know how easy, and how cheap it is to spin up DNS 
(both recursive and authoritative) hit me up.  I will gladly talk with 
you about some strategy.


Justin Wilson
j...@mtin.net 

www.mtin.net 
www.midwest-ix.com 

On Apr 3, 2018, at 6:34 AM, Paul Stewart > wrote:


I know there is often debates on here about running any servers, some 
servers, or doing everything in-house (mail, web, DNS etc).  Even if 
you outsource everything I would still run recursive caching DNS …. 
Performance and reliability the main reasons.  Some CDN’s and other 
services determine the path to send you content based on where the 
DNS look up occurs and in our case that’s a significant factor …
We operate our own anycasted DNS …actually two of them.  One set of 
servers for recursive caching and another set for authoritative DNS.

Paul
*From:*Af > on 
behalf of "Forrest Christian (List Account)" >

*Reply-To:*>
*Date:*Tuesday, April 3, 2018 at 4:33 AM
*To:*af >
*Subject:*Re: [AFMUG] new DNS
Because it's good for your customers, and it should take very little 
time to set one up.
The main reason for this is so that websites serve data from the 
closest server due to the way that DNS anycast works.
And, the biggest one - to have control over a critical piece of 
infrastructure for your customers.  What happens if one of these 
public DNS services go down and you have hundreds of customers 
pointing at it?
On Mon, Apr 2, 2018 at 11:33 PM, Adam Moffett 
> wrote:

Someone remind me again why I have my own recursive DNS.
-- Original Message --
From: "Josh Reynolds" 
>

To:af@afmug.com
Sent: 4/2/2018 3:22:57 PM
Subject: Re: [AFMUG] new DNS
Yes, bunch of discussions over the past few days on NANOG and some 
of the vendor mailing lists.
On Mon, Apr 2, 2018, 2:21 PM Travis Johnson 
> wrote:

Re: [AFMUG] Spectrum fiber demarc move

[Matt Hoppes]

You have redundant circuits don’t you? :)

> On Apr 1, 2018, at 17:03, Kurt Fankhauser <lists.wavel...@gmail.com> wrote:
> 
> as long as the network stays running, thats the biggest thing i need to worry 
> about
> 
>> On Sun, Apr 1, 2018 at 5:02 PM, Darin Steffl <darin.ste...@mnwifi.com> wrote:
>> If you have a tornado or fire, don't you have bigger things to worry about? 
>> 
>>> On Sun, Apr 1, 2018, 3:37 PM Kurt Fankhauser <lists.wavel...@gmail.com> 
>>> wrote:
>>> Matt, but then if i get hit by a tornado or have a fire contained in part 
>>> of the building the original demarc location is going to melt down while 
>>> the rest of the equipment is in the more secure room so the whole circuit 
>>> is down which makes me feel un-easy.
>>> 
>>>> On Sun, Apr 1, 2018 at 4:32 PM, Matt Hoppes 
>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>> If you can just plug into their D Mark point and move fiber I don’t even 
>>>> see why I would tell them, I would try to leave their fiber patch box in 
>>>> place and just run a new longer patch cable to your new location
>>>> 
>>>>> On Apr 1, 2018, at 16:28, Kurt Fankhauser <lists.wavel...@gmail.com> 
>>>>> wrote:
>>>>> 
>>>>> should i even tell spectrum what im doing or just do it?
>>>>> 
>>>>>> On Sun, Apr 1, 2018 at 9:35 AM, Chris Fabien <ch...@lakenetmi.com> wrote:
>>>>> 
>>>>>> In all seriousness I would just move it yourself, if you don't have the 
>>>>>> ability just find a splicer to do it on a Saturday. If you send some 
>>>>>> pics we can give further advice but this is straightforward for any 
>>>>>> fiber tech to do. 
>>>>>> 
>>>>>>> On Sun, Apr 1, 2018, 8:26 AM Kurt Fankhauser <lists.wavel...@gmail.com> 
>>>>>>> wrote:
>>>>>>> Need to move it because building a data center in an existing building 
>>>>>>> and the finished room will be tornado proof which the original demarc 
>>>>>>> location is not. 
>>>>>>> 
>>>>>>>> On Sat, Mar 31, 2018 at 1:47 PM, Matt Hoppes 
>>>>>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>>>>> 
>>>>>>>> Or just let it be and run new fiber from the DMarc to the NID or your 
>>>>>>>> router. 
>>>>>>>> 
>>>>>>>> Why do you need to move the dmarc?
>>>>>>>> 
>>>>>>>>> On Mar 31, 2018, at 13:13, TJ Trout <t...@voltbb.com> wrote:
>>>>>>>>> 
>>>>>>>>> move it yourself. If it was cat5 you wouldn't have a problem right? 
>>>>>>>>> Fiber is easier to work on then cat5 in my opinion, it seems 
>>>>>>>>> intimidating but it's not. Get some AFL fast connectors and a coupler 
>>>>>>>>> and move that B
>>>>>>>>> 
>>>>>>>>>> On Sat, Mar 31, 2018 at 6:00 AM, Chuck McCown <ch...@wbmfg.com> 
>>>>>>>>>> wrote:
>>>>>>>>>> Just go tear it off the building.  Put up some siding or something.  
>>>>>>>>>> Call in a trouble.  When they come out blame some other contractor.  
>>>>>>>>>>  
>>>>>>>>>> From: Adam Moffett
>>>>>>>>>> Sent: Saturday, March 31, 2018 6:32 AM
>>>>>>>>>> To: af@afmug.com
>>>>>>>>>> Subject: Re: [AFMUG] Spectrum fiber demarc move
>>>>>>>>>>  
>>>>>>>>>> You should add an "lol" or a smiley face or something so that 
>>>>>>>>>> readers know you're joking.
>>>>>>>>>>  
>>>>>>>>>>  
>>>>>>>>>> -- Original Message --
>>>>>>>>>> From: "Chris Fabien" <ch...@lakenetmi.com>
>>>>>>>>>> To: af@afmug.com
>>>>>>>>>> Sent: 3/30/2018 12:55:43 PM
>>>>>>>>>> Subject: Re: [AFMUG] Spectrum fiber demarc move
>>>>>>>>>>  
>>>>>>>>>>> No, you say it's always been installed here, your records must be 
>>>>>>>>>>> wrong, now get to fixing it, SLA clock is ticking
>>>>>>>>>>>  
>>>>>>>>>>>> On Fri, Mar 30, 2018, 10:44 AM Kurt Fankhauser 
>>>>>>>>>>>> <lists.wavel...@gmail.com> wrote:
>>>>>>>>>>>> I probably could that would be interesting if i called tech 
>>>>>>>>>>>> support and said i tried moving the fiber now it dont work.
>>>>>>>>>>>>  
>>>>>>>>>>>>> On Sun, Mar 25, 2018 at 5:17 PM, Chris Fabien 
>>>>>>>>>>>>> <ch...@lakenetmi.com> wrote:
>>>>>>>>>>>> 
>>>>>>>>>>>>> Can you just move it yourself? We have done that before.
>>>>>>>>>>>>>  
>>>>>>>>>>>>>> On Sun, Mar 25, 2018, 3:41 AM Kurt Fankhauser 
>>>>>>>>>>>>>> <lists.wavel...@gmail.com> wrote:
>>>>>>>>>>>>>> Has anyone had to move their demarc locaiton in a building for 
>>>>>>>>>>>>>> the spectrum/time warner fiber service and what was the process 
>>>>>>>>>>>>>> like? Did they charge you for the move of the demarc spot? How 
>>>>>>>>>>>>>> much of a PITA was it to move it?
>>>>>>>>>>>> 
>>>>>>>>>>>>  
>>>>>>>>> 
>>>>>>> 
>>>>> 
>>> 
> 

Re: [AFMUG] Spectrum fiber demarc move

[Matt Hoppes]

If you can just plug into their D Mark point and move fiber I don’t even see 
why I would tell them, I would try to leave their fiber patch box in place and 
just run a new longer patch cable to your new location

> On Apr 1, 2018, at 16:28, Kurt Fankhauser <lists.wavel...@gmail.com> wrote:
> 
> should i even tell spectrum what im doing or just do it?
> 
>> On Sun, Apr 1, 2018 at 9:35 AM, Chris Fabien <ch...@lakenetmi.com> wrote:
>> In all seriousness I would just move it yourself, if you don't have the 
>> ability just find a splicer to do it on a Saturday. If you send some pics we 
>> can give further advice but this is straightforward for any fiber tech to 
>> do. 
>> 
>>> On Sun, Apr 1, 2018, 8:26 AM Kurt Fankhauser <lists.wavel...@gmail.com> 
>>> wrote:
>>> Need to move it because building a data center in an existing building and 
>>> the finished room will be tornado proof which the original demarc location 
>>> is not. 
>>> 
>>>> On Sat, Mar 31, 2018 at 1:47 PM, Matt Hoppes 
>>>> <mattli...@rivervalleyinternet.net> wrote:
>>> 
>>>> Or just let it be and run new fiber from the DMarc to the NID or your 
>>>> router. 
>>>> 
>>>> Why do you need to move the dmarc?
>>>> 
>>>>> On Mar 31, 2018, at 13:13, TJ Trout <t...@voltbb.com> wrote:
>>>>> 
>>>>> move it yourself. If it was cat5 you wouldn't have a problem right? Fiber 
>>>>> is easier to work on then cat5 in my opinion, it seems intimidating but 
>>>>> it's not. Get some AFL fast connectors and a coupler and move that B
>>>>> 
>>>>>> On Sat, Mar 31, 2018 at 6:00 AM, Chuck McCown <ch...@wbmfg.com> wrote:
>>>>>> Just go tear it off the building.  Put up some siding or something.  
>>>>>> Call in a trouble.  When they come out blame some other contractor. 
>>>>>>  
>>>>>> From: Adam Moffett
>>>>>> Sent: Saturday, March 31, 2018 6:32 AM
>>>>>> To: af@afmug.com
>>>>>> Subject: Re: [AFMUG] Spectrum fiber demarc move
>>>>>>  
>>>>>> You should add an "lol" or a smiley face or something so that readers 
>>>>>> know you're joking.
>>>>>>  
>>>>>>  
>>>>>> -- Original Message --
>>>>>> From: "Chris Fabien" <ch...@lakenetmi.com>
>>>>>> To: af@afmug.com
>>>>>> Sent: 3/30/2018 12:55:43 PM
>>>>>> Subject: Re: [AFMUG] Spectrum fiber demarc move
>>>>>>  
>>>>>>> No, you say it's always been installed here, your records must be 
>>>>>>> wrong, now get to fixing it, SLA clock is ticking
>>>>>>>  
>>>>>>>> On Fri, Mar 30, 2018, 10:44 AM Kurt Fankhauser 
>>>>>>>> <lists.wavel...@gmail.com> wrote:
>>>>>>>> I probably could that would be interesting if i called tech support 
>>>>>>>> and said i tried moving the fiber now it dont work.
>>>>>>>>  
>>>>>>>>> On Sun, Mar 25, 2018 at 5:17 PM, Chris Fabien <ch...@lakenetmi.com> 
>>>>>>>>> wrote:
>>>>>>>> 
>>>>>>>>> Can you just move it yourself? We have done that before.
>>>>>>>>>  
>>>>>>>>>> On Sun, Mar 25, 2018, 3:41 AM Kurt Fankhauser 
>>>>>>>>>> <lists.wavel...@gmail.com> wrote:
>>>>>>>>>> Has anyone had to move their demarc locaiton in a building for the 
>>>>>>>>>> spectrum/time warner fiber service and what was the process like? 
>>>>>>>>>> Did they charge you for the move of the demarc spot? How much of a 
>>>>>>>>>> PITA was it to move it?
> 

Re: [AFMUG] Spectrum fiber demarc move

[Matt Hoppes]

Or just let it be and run new fiber from the DMarc to the NID or your router. 

Why do you need to move the dmarc?

> On Mar 31, 2018, at 13:13, TJ Trout  wrote:
> 
> move it yourself. If it was cat5 you wouldn't have a problem right? Fiber is 
> easier to work on then cat5 in my opinion, it seems intimidating but it's 
> not. Get some AFL fast connectors and a coupler and move that B
> 
>> On Sat, Mar 31, 2018 at 6:00 AM, Chuck McCown  wrote:
>> Just go tear it off the building.  Put up some siding or something.  Call in 
>> a trouble.  When they come out blame some other contractor. 
>>  
>> From: Adam Moffett
>> Sent: Saturday, March 31, 2018 6:32 AM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] Spectrum fiber demarc move
>>  
>> You should add an "lol" or a smiley face or something so that readers know 
>> you're joking.
>>  
>>  
>> -- Original Message --
>> From: "Chris Fabien" 
>> To: af@afmug.com
>> Sent: 3/30/2018 12:55:43 PM
>> Subject: Re: [AFMUG] Spectrum fiber demarc move
>>  
>>> No, you say it's always been installed here, your records must be wrong, 
>>> now get to fixing it, SLA clock is ticking
>>>  
 On Fri, Mar 30, 2018, 10:44 AM Kurt Fankhauser  
 wrote:
 I probably could that would be interesting if i called tech support and 
 said i tried moving the fiber now it dont work.
  
> On Sun, Mar 25, 2018 at 5:17 PM, Chris Fabien  wrote:
> Can you just move it yourself? We have done that before.
>  
>> On Sun, Mar 25, 2018, 3:41 AM Kurt Fankhauser  
>> wrote:
>> Has anyone had to move their demarc locaiton in a building for the 
>> spectrum/time warner fiber service and what was the process like? Did 
>> they charge you for the move of the demarc spot? How much of a PITA was 
>> it to move it?
 
  
> 

Re: [AFMUG] Serverplus

[Matt Hoppes]

Shenando... not Shenando-ah, Pennsylvania

On 3/29/18 2:00 PM, Adam Moffett wrote:
Dubois Pennsylvania = Dew-Boys.  If you use the French pronunciation 
they'll correct you.
Beethoven Street in Binghamton, NY = Beet`-uh-ven.  Apparently not a 
German composer.




-- Original Message --
From: ch...@wbmfg.com
To: af@afmug.com
Sent: 3/29/2018 1:56:34 PM
Subject: Re: [AFMUG] Serverplus


How about Hurricane, Utah.

Her-a-kin

-Original Message- From: Layne Sisk
Sent: Thursday, March 29, 2018 11:54 AM
To: af@afmug.com
Subject: Re: [AFMUG] Serverplus

I have 2 of them from Utah.

Juab-  in Utah it is Jew-ab
Tooele- in Utah it is To-ill-a

Layne Sisk
ServerPlus
801.426.8283, ext 102






-Original Message-
From: Af <af-boun...@afmug.com> On Behalf Of Jay Weekley
Sent: Wednesday, March 28, 2018 12:50 PM
To: af@afmug.com
Subject: Re: [AFMUG] Serverplus

It's a real town in Alabama by the way.

Jay Weekley wrote:

Anyone want to guess how you pronounce Ewtah?

CBB - Jay Fuller wrote:

Arab
Mobile
just to name a few...

   - Original Message -
   *From:* Josh Luthman <mailto:j...@imaginenetworksllc.com>
   *To:* af@afmug.com <mailto:af@afmug.com>
   *Sent:* Monday, March 26, 2018 9:17 AM
   *Subject:* Re: [AFMUG] Serverplus

   Here in Ohio it's very easy to know you're not from this neck of
   the woods (probably western third of the state)...

   It's Russia, not Russia.
   It's Piqua, not Piqua.
   It's Houston, not Houston.
   It's Rio Grande, not Rio Grande.


   Josh Luthman
   Office: 937-552-2340
   Direct: 937-552-2343
   1100 Wayne St
   Suite 1337
   Troy, OH 45373

   On Sun, Mar 25, 2018 at 5:33 PM, CBB - Jay Fuller
   <par...@cyberbroadband.net <mailto:par...@cyberbroadband.net>>
wrote:

   I would certainly disagree with that.  If someone does not
   know how to pronounce our community names it would 100% tick
   me off and clue me into knowing whomever I'm talking to is not
   here...

   - Original Message -
   *From:* Lewis Bergman <mailto:lewis.berg...@gmail.com>
   *To:* af@afmug.com <mailto:af@afmug.com>
   *Sent:* Sunday, March 25, 2018 5:32 AM
   *Subject:* Re: [AFMUG] Serverplus

   I would say that if you want local pronunciations of words
   you should run your open tech support.

   I don't think most people care. They are normally happy
   just to have someone speak English that they can
   understand. Until you get about 8000 subs I doubt you can
   do it anywhere close to the cost that Lane can.

   On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds
   <j...@kyneticwifi.com <mailto:j...@kyneticwifi.com>> wrote:

https://www.youtube.com/watch?v=GyJXDdlD4jQ
<https://www.youtube.com/watch?v=GyJXDdlD4jQ>

   "IN-DE GO" :)

   On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes
   <mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>> wrote:

   It’s In Di Go. Like the color. Not In Dee Go. Like
   a butchered version of the six fingered man.

   On Mar 14, 2018, at 04:27, Josh Reynolds
   <j...@kyneticwifi.com
   <mailto:j...@kyneticwifi.com>> wrote:


   That's how it's pronounced...

   Maybe a regional thing?

   On Mar 11, 2018 2:02 PM, "Matt Hoppes"
   <mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>> wrote:

   GTC does this too. I don’t know why it’s so
   hard.

   The company I used to work for was “Indigo
   Wireless”. They always say In Dee Go.

   On Mar 11, 2018, at 14:50, Sterling Jacobson
   <sterl...@avative.net
<mailto:sterl...@avative.net>> wrote:


   They are working well for us, and I have a
   horrible generic support DT, lol!

   I have had zero complaints from my customers
   so far this year, so I think they are doing
   well.

   The only feedback I’ve had is customers hear
   our company name pronounced five different
   ways, even though the DT instructs the
   proper pronunciation.

   But it’s a made-up name so my customer are
   always confused on pronunciation themselves.

   *From:* Af <af-boun...@afmug.com
<mailto:af-boun...@afmug.com>> *On Behalf Of
*ch...@wbmfg.com <mailto:ch...@wbmfg.com>
   *Sent:* Saturday, March 10, 2018 11:25 AM
   *To:* af

Re: [AFMUG] Eaton ConnectUPS-BD Web/SNMP Card

[Matt Hoppes]

Nope. And that is why I’m moving towards Eaton. 

There units and support are top notch. I’ve never had a bad experience with 
their phone support. 

> On Mar 29, 2018, at 12:25, Jeff Evans <afmugli...@pennwisp.com> wrote:
> 
> Matt, Have you tried Eaton support?  I just put in a support request but 
> don't hold much hope for a real response.
> 
>> On 3/29/2018 11:39 AM, Matt Hoppes wrote:
>> *following*
>> 
>>> On Mar 29, 2018, at 11:16, Jeff Evans <afmugli...@pennwisp.com> wrote:
>>> 
>>> Any one know of any tricks to reset the password on these cards?   I've 
>>> followed along in the manual but nothing seems to work,  I can access it 
>>> via serial and http but can't otherwise reset the credentials.
>>> 
>>> Thanks
>>> 

Re: [AFMUG] Eaton ConnectUPS-BD Web/SNMP Card

[Matt Hoppes]

*following*

> On Mar 29, 2018, at 11:16, Jeff Evans  wrote:
> 
> Any one know of any tricks to reset the password on these cards?   I've 
> followed along in the manual but nothing seems to work,  I can access it via 
> serial and http but can't otherwise reset the credentials.
> 
> Thanks
> 

Re: [AFMUG] Serverplus

[Matt Hoppes]

Lima - is it LEEEMA... or LIE MA?

On 3/28/18 1:02 PM, Tim Reichhart wrote:

alot...




-Original Message-
From: "Mike Hammett" <af...@ics-il.net <mailto:af...@ics-il.net>>
To: af@afmug.com <mailto:af@afmug.com>
Date: 03/28/18 12:40
Subject: Re: [AFMUG] Serverplus

How many of these are just the local people pronounce it wrong?



-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>

<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>

<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

*From:* "Tim Reichhart" <timreichh...@hometowncable.net
<mailto:timreichh...@hometowncable.net>>
*To:* af@afmug.com <mailto:af@afmug.com>
*Sent:* Wednesday, March 28, 2018 11:37:46 AM
*Subject:* Re: [AFMUG] Serverplus

Josh
some people cant even say it correctly even know you from area just
like russia they say it weird.

Tim




-Original Message-
From: "CBB - Jay Fuller" <par...@cyberbroadband.net
<mailto:par...@cyberbroadband.net>>
To: af@afmug.com <mailto:af@afmug.com>
Date: 03/28/18 12:16
Subject: Re: [AFMUG] Serverplus

Arab
Mobile
just to name a few...

- Original Message -
*From:* Josh Luthman <mailto:j...@imaginenetworksllc.com>
*To:* af@afmug.com <mailto:af@afmug.com>
*Sent:* Monday, March 26, 2018 9:17 AM
*Subject:* Re: [AFMUG] Serverplus

Here in Ohio it's very easy to know you're not from this
neck of the woods (probably western third of the state)...

It's Russia, not Russia.
It's Piqua, not Piqua.
It's Houston, not Houston.
It's Rio Grande, not Rio Grande.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Sun, Mar 25, 2018 at 5:33 PM, CBB - Jay Fuller
<par...@cyberbroadband.net
<mailto:par...@cyberbroadband.net>> wrote:

I would certainly disagree with that.  If someone does
not know how to pronounce our community names it would
100% tick me off and clue me into knowing whomever I'm
talking to is not here...

- Original Message -
*From:* Lewis Bergman <mailto:lewis.berg...@gmail.com>
*To:* af@afmug.com <mailto:af@afmug.com>
*Sent:* Sunday, March 25, 2018 5:32 AM
*Subject:* Re: [AFMUG] Serverplus

I would say that if you want local pronunciations of
words you should run your open tech support.

I don't think most people care. They are normally
happy just to have someone speak English that they
can understand. Until you get about 8000 subs I
doubt you can do it anywhere close to the cost that
Lane can.

On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds
<j...@kyneticwifi.com <mailto:j...@kyneticwifi.com>>
wrote:

https://www.youtube.com/watch?v=GyJXDdlD4jQ

"IN-DE GO" :)

On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes
<mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>> wrote:

It's In Di Go. Like the color. Not In Dee
Go. Like a butchered version of the six
fingered man.

On Mar 14, 2018, at 04:27, Josh Reynolds
<j...@kyneticwifi.com
    <mailto:j...@kyneticwifi.com>> wrote:

That's how it's pronounced...

  

[AFMUG] Test - November 22 2013

[Matt Hoppes]

Test sent November 22 2013 @ 1234

Testing mailing list delay. 

Re: [AFMUG] BGP Viewing Glass

[Matt Hoppes]

I was kind of hoping for a suggestion on one that works

"Internal Server Error

The server encountered an internal error or misconfiguration and was 
unable to complete your request.


Please contact the server administrator, xost...@xo.com and inform them 
of the time the error occurred, and anything you might have done that 
may have caused the error.


More information about this error may be available in the server error log."



On 3/26/18 6:55 PM, Mike Hammett wrote:

http://www.bgp4.as/looking-glasses



-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
----
*From: *"Matt Hoppes" <mattli...@rivervalleyinternet.net>
*To: *af@afmug.com
*Sent: *Monday, March 26, 2018 5:54:25 PM
*Subject: *[AFMUG] BGP Viewing Glass

What is a good website/service to use to view BGP AS
routes/sessions/advertisements to observe why inbound traffic to your IP
addresses might be taking one route over another?

[AFMUG] BGP Viewing Glass

[Matt Hoppes]

What is a good website/service to use to view BGP AS 
routes/sessions/advertisements to observe why inbound traffic to your IP 
addresses might be taking one route over another?

Re: [AFMUG] Serverplus

[Matt Hoppes]

I just can’t let go of my baby. Maybe when we are at 5,000 subscribers. 

> On Mar 26, 2018, at 14:56, Andy Trimmell <atrimm...@precisionds.com> wrote:
> 
> We use Serverplus for after hours and weekend support. It’s glorious.
>  
> Money well spent.
>  
>  
> Andy Trimmell
> Systems Engineer
> PDS Connect
> 317-831-3000
>  
>  
>  
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett
> Sent: Monday, March 26, 2018 2:35 PM
> Cc: af@afmug.com
> Subject: Re: [AFMUG] Serverplus
>  
> I understand your point of view, I just made a different decision. I pay 
> ServerPlus to handle my support.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
> To: af@afmug.com, "Mike Hammett" <af...@ics-il.net>
> Sent: Monday, March 26, 2018 1:03:48 PM
> Subject: Re: [AFMUG] Serverplus
> 
> Wait... Mike... are we agreeing again?
> 
> On 3/26/18 1:49 PM, Mike Hammett wrote:
> > You're still reading this wrong.
> > 
> > 
> > 
> > -
> > Mike Hammett
> > Intelligent Computing Solutions <http://www.ics-il.com/>
> > <https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
> > Midwest Internet Exchange <http://www.midwest-ix.com/>
> > <https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
> > The Brothers WISP <http://www.thebrotherswisp.com/>
> > <https://www.facebook.com/thebrotherswisp>
> > 
> > 
> > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> > 
> > *From: *"Josh Luthman" <j...@imaginenetworksllc.com>
> > *To: *"Matt Hoppes" <mattli...@rivervalleyinternet.net>
> > *Cc: *af@afmug.com
> > *Sent: *Monday, March 26, 2018 12:48:18 PM
> > *Subject: *Re: [AFMUG] Serverplus
> > 
> > I want to know where you're finding people that are worth employing for 
> > 400/mo.
> > 
> > 
> > Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> > 
> > On Mon, Mar 26, 2018 at 10:20 AM, Matt Hoppes 
> > <mattli...@rivervalleyinternet.net 
> > <mailto:mattli...@rivervalleyinternet.net>> wrote:
> > 
> > You're missing my point.
> > 
> > Support calls are maybe 2-4 a week.
> > 
> > But there are minimums with SP.  Plus there are the calls that are
> > mis-directed that I would end up paying for, or "Is Matt there?".
> > 
> > BUT... by bringing my sales in-house ($300-$400/month) plus the
> > support (around the same amount) I'm now part way to just hiring
> > someone -- who I can now use for other things.
> > 
> > On 3/26/18 10:15 AM, Josh Luthman wrote:
> > 
> > Sounds like you have too many support calls.  I couldn't
> > possibly hire someone 40 hours a week at minimum wage and get
> > close to my per call cost with ServerPlus...
> > 
> > 
> > Josh Luthman
> > Office: 937-552-2340 
> > Direct: 937-552-2343 
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> > 
> > On Sun, Mar 25, 2018 at 4:44 PM, Matt Hoppes
> > <mattli...@rivervalleyinternet.net
> > <mailto:mattli...@rivervalleyinternet.net>
> > <mailto:mattli...@rivervalleyinternet.net
> > <mailto:mattli...@rivervalleyinternet.net>>> wrote:
> > 
> >  Interesting point. We are at 1,000 subs I and I just did this
> >  economic model.
> > 
> >  I don’t have 24x7 support. But do have 9-9.
> > 
> >  With a well running network support calls are near nothing.
> > I took
> >  the money I was going to pay SP and hired staff. Now I have
> > people
> >  who do phones and other things.
> > 
> >  On Mar 25, 2018, at 06:32, Lewis Bergman
> > <lewis.berg...@gmail.com <mailto:lewis.berg...@gmail.com>
> >  <mailto:lewis.berg...@gmail.com
> > 

Re: [AFMUG] Serverplus

[Matt Hoppes]

Wait... Mike... are we agreeing again?

On 3/26/18 1:49 PM, Mike Hammett wrote:

You're still reading this wrong.



-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
----
*From: *"Josh Luthman" <j...@imaginenetworksllc.com>
*To: *"Matt Hoppes" <mattli...@rivervalleyinternet.net>
*Cc: *af@afmug.com
*Sent: *Monday, March 26, 2018 12:48:18 PM
*Subject: *Re: [AFMUG] Serverplus

I want to know where you're finding people that are worth employing for 
400/mo.



Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Mon, Mar 26, 2018 at 10:20 AM, Matt Hoppes 
<mattli...@rivervalleyinternet.net 
<mailto:mattli...@rivervalleyinternet.net>> wrote:


You're missing my point.

Support calls are maybe 2-4 a week.

But there are minimums with SP.  Plus there are the calls that are
mis-directed that I would end up paying for, or "Is Matt there?".

BUT... by bringing my sales in-house ($300-$400/month) plus the
support (around the same amount) I'm now part way to just hiring
someone -- who I can now use for other things.

On 3/26/18 10:15 AM, Josh Luthman wrote:

Sounds like you have too many support calls.  I couldn't
possibly hire someone 40 hours a week at minimum wage and get
close to my per call cost with ServerPlus...


Josh Luthman
Office: 937-552-2340 
Direct: 937-552-2343 
1100 Wayne St
Suite 1337
Troy, OH 45373

On Sun, Mar 25, 2018 at 4:44 PM, Matt Hoppes
<mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>
<mailto:mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>>> wrote:

     Interesting point. We are at 1,000 subs I and I just did this
     economic model.

     I don’t have 24x7 support. But do have 9-9.

     With a well running network support calls are near nothing.
I took
     the money I was going to pay SP and hired staff. Now I have
people
     who do phones and other things.

     On Mar 25, 2018, at 06:32, Lewis Bergman
<lewis.berg...@gmail.com <mailto:lewis.berg...@gmail.com>
     <mailto:lewis.berg...@gmail.com
<mailto:lewis.berg...@gmail.com>>> wrote:

     I would say that if you want local pronunciations of
words you
     should run your open tech support.

     I don't think most people care. They are normally happy
just to
     have someone speak English that they can understand.
Until you get
     about 8000 subs I doubt you can do it anywhere close to
the cost
     that Lane can.

     On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds
<j...@kyneticwifi.com <mailto:j...@kyneticwifi.com>
     <mailto:j...@kyneticwifi.com
<mailto:j...@kyneticwifi.com>>> wrote:

https://www.youtube.com/watch?v=GyJXDdlD4jQ
         <https://www.youtube.com/watch?v=GyJXDdlD4jQ>

         "IN-DE GO" :)

         On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes
         <mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>
         <mailto:mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>>> wrote:

             It’s In Di Go. Like the color. Not In Dee Go.
Like a
             butchered version of the six fingered man.

             On Mar 14, 2018, at 04:27, Josh Reynolds
             <j...@kyneticwifi.com
<mailto:j...@kyneticwifi.com> <mailto:j...@kyneticwifi.com
<mailto:j...@kyneticwifi.com>>> wrote:

             That's how it's pronounced...

             Maybe a regional thing?

             On Mar 11, 2018 2:02 PM, "Matt Hoppes"
             <mattli..

Re: [AFMUG] Serverplus

[Matt Hoppes]

YOU ARE MISSING THE POINT.

No one is going to work for $400/month.   But I put that $400 towards 
the person's pay and now I have a person to do other things as well.


On 3/26/18 1:47 PM, Josh Luthman wrote:
I want to know where you're finding people that are worth employing for 
400/mo.



Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Mon, Mar 26, 2018 at 10:20 AM, Matt Hoppes 
<mattli...@rivervalleyinternet.net 
<mailto:mattli...@rivervalleyinternet.net>> wrote:


You're missing my point.

Support calls are maybe 2-4 a week.

But there are minimums with SP.  Plus there are the calls that are
mis-directed that I would end up paying for, or "Is Matt there?".

BUT... by bringing my sales in-house ($300-$400/month) plus the
support (around the same amount) I'm now part way to just hiring
someone -- who I can now use for other things.

On 3/26/18 10:15 AM, Josh Luthman wrote:

Sounds like you have too many support calls.  I couldn't
possibly hire someone 40 hours a week at minimum wage and get
close to my per call cost with ServerPlus...


Josh Luthman
Office: 937-552-2340 
Direct: 937-552-2343 
1100 Wayne St
Suite 1337
Troy, OH 45373

On Sun, Mar 25, 2018 at 4:44 PM, Matt Hoppes
<mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>
<mailto:mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>>> wrote:

     Interesting point. We are at 1,000 subs I and I just did this
     economic model.

     I don’t have 24x7 support. But do have 9-9.

     With a well running network support calls are near nothing.
I took
     the money I was going to pay SP and hired staff. Now I have
people
     who do phones and other things.

     On Mar 25, 2018, at 06:32, Lewis Bergman
<lewis.berg...@gmail.com <mailto:lewis.berg...@gmail.com>
     <mailto:lewis.berg...@gmail.com
<mailto:lewis.berg...@gmail.com>>> wrote:

     I would say that if you want local pronunciations of
words you
     should run your open tech support.

     I don't think most people care. They are normally happy
just to
     have someone speak English that they can understand.
Until you get
     about 8000 subs I doubt you can do it anywhere close to
the cost
     that Lane can.

     On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds
<j...@kyneticwifi.com <mailto:j...@kyneticwifi.com>
     <mailto:j...@kyneticwifi.com
<mailto:j...@kyneticwifi.com>>> wrote:

https://www.youtube.com/watch?v=GyJXDdlD4jQ
<https://www.youtube.com/watch?v=GyJXDdlD4jQ>
         <https://www.youtube.com/watch?v=GyJXDdlD4jQ
<https://www.youtube.com/watch?v=GyJXDdlD4jQ>>

         "IN-DE GO" :)

         On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes
         <mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>
         <mailto:mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>>> wrote:

             It’s In Di Go. Like the color. Not In Dee Go.
Like a
             butchered version of the six fingered man.

             On Mar 14, 2018, at 04:27, Josh Reynolds
             <j...@kyneticwifi.com
<mailto:j...@kyneticwifi.com> <mailto:j...@kyneticwifi.com
<mailto:j...@kyneticwifi.com>>> wrote:

                     That's how it's pronounced...

             Maybe a regional thing?

             On Mar 11, 2018 2:02 PM, "Matt Hoppes"
             <mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>
             <mailto:mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>>> wrote:

                 GTC does this too. I don’t know why
it’s so hard.

                 The company I used to work for was
“Indigo Wireless”.
                 They always say In Dee Go.

                 On Mar 11, 2018, at 14:50, Sterling
Jacobson
                 <sterl...@avative.net
<mailto:sterl...@avative.net>
 

Re: [AFMUG] Serverplus

[Matt Hoppes]

You're missing my point.

Support calls are maybe 2-4 a week.

But there are minimums with SP.  Plus there are the calls that are 
mis-directed that I would end up paying for, or "Is Matt there?".


BUT... by bringing my sales in-house ($300-$400/month) plus the support 
(around the same amount) I'm now part way to just hiring someone -- who 
I can now use for other things.


On 3/26/18 10:15 AM, Josh Luthman wrote:
Sounds like you have too many support calls.  I couldn't possibly hire 
someone 40 hours a week at minimum wage and get close to my per call 
cost with ServerPlus...



Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Sun, Mar 25, 2018 at 4:44 PM, Matt Hoppes 
<mattli...@rivervalleyinternet.net 
<mailto:mattli...@rivervalleyinternet.net>> wrote:


Interesting point. We are at 1,000 subs I and I just did this
economic model.

I don’t have 24x7 support. But do have 9-9.

With a well running network support calls are near nothing. I took
the money I was going to pay SP and hired staff. Now I have people
who do phones and other things.

On Mar 25, 2018, at 06:32, Lewis Bergman <lewis.berg...@gmail.com
<mailto:lewis.berg...@gmail.com>> wrote:


I would say that if you want local pronunciations of words you
should run your open tech support.

I don't think most people care. They are normally happy just to
have someone speak English that they can understand. Until you get
about 8000 subs I doubt you can do it anywhere close to the cost
that Lane can.

On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds <j...@kyneticwifi.com
<mailto:j...@kyneticwifi.com>> wrote:

https://www.youtube.com/watch?v=GyJXDdlD4jQ
<https://www.youtube.com/watch?v=GyJXDdlD4jQ>

"IN-DE GO" :)

On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes
<mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>> wrote:

It’s In Di Go. Like the color. Not In Dee Go. Like a
butchered version of the six fingered man.

On Mar 14, 2018, at 04:27, Josh Reynolds
<j...@kyneticwifi.com <mailto:j...@kyneticwifi.com>> wrote:


That's how it's pronounced...

Maybe a regional thing?

On Mar 11, 2018 2:02 PM, "Matt Hoppes"
<mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>> wrote:

GTC does this too. I don’t know why it’s so hard.

The company I used to work for was “Indigo Wireless”.
They always say In Dee Go.

On Mar 11, 2018, at 14:50, Sterling Jacobson
<sterl...@avative.net <mailto:sterl...@avative.net>>
wrote:


They are working well for us, and I have a horrible
generic support DT, lol!

__ __

I have had zero complaints from my customers so far
this year, so I think they are doing well.

__ __

The only feedback I’ve had is customers hear our
company name pronounced five different ways, even
though the DT instructs the proper pronunciation.

__ __

But it’s a made-up name so my customer are always
confused on pronunciation themselves.

__ __

__ __

*From:* Af <af-boun...@afmug.com
<mailto:af-boun...@afmug.com>> *On Behalf Of
*ch...@wbmfg.com <mailto:ch...@wbmfg.com>
*Sent:* Saturday, March 10, 2018 11:25 AM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* Re: [AFMUG] Serverplus

__ __

I would add that Layne’s service is only as good as
the decision tree that you provide to him.  The more
detailed DT, the better the service will be. 



*From:*Layne Sisk 

*Sent:*Saturday, March 10, 2018 10:48 AM

*To:*af@afmug.com <mailto:af@afmug.com> 

*Subject:*Re: [AFMUG] Serverplus



I would like to share some solid stats with the
group.  Please see those below.  The comment about a
decline is hard to address without looking at
stats.  Kind of like the user that calls you and
vaguely  says “My internet seems slow” when you have
stats that show they are getting more than they are
paying for.  We have hired a number of new people
recently because we have grown and ha

Re: [AFMUG] Serverplus

[Matt Hoppes]

I mean. Yes. And in that case it’s much cheaper to go SP. 

But the way I looked at it. I pulled outsourced sales in that was costing me 
about $250-$400/month. Didn’t do SP. 

So now I have about $800/month to work with. 

I hired someone who does all that and is a another set of hands on the field 
and the office. 

> On Mar 25, 2018, at 19:35, Chuck McCown <ch...@wbmfg.com> wrote:
> 
> If you look at it as if you are billing an outside customer for billable 
> hours, all that stuff is a true expense that comes out of your pocket. So you 
> really should look at it from that perspective to ensure you are being 
> realistic with yourself when analyzing profitability.
> 
> Sent from my iPhone
> 
>> On Mar 25, 2018, at 5:25 PM, Matt Hoppes <mattli...@rivervalleyinternet.net> 
>> wrote:
>> 
>> Eh. You’re putting a price on well being and moral. 
>> 
>> Picnics. PTO. Bonus. Profit Sharing. 
>> 
>> I do those things because I want my employees to be happy and not have to 
>> worry so much about living. 
>> 
>> It makes them much more profitable at the office. 
>> 
>> We give unlimited time off with required two weeks off a year. 
>> 
>> Picnics and parties are just part of the moral boosting. 
>> 
>> My office workers don’t have a vehicle - there is a shared one that is used 
>> when someone goes out. 
>> 
>> And we cross train. We are too small to silo. 
>> 
>> The CEO does billing calls and my billing gals pull ropes at the towers and 
>> run cable at installs. 
>> 
>> I get what you are saying - but to me those things average out across 
>> employees. 
>> 
>>> On Mar 25, 2018, at 19:17, Chuck McCown <ch...@wbmfg.com> wrote:
>>> 
>>> 
>>> FICA
>>> FUTA (Fed Unemployment)
>>> SUTA (State Unemployment)
>>> Workers' Comp
>>> G/L Insurance
>>> Health
>>> PTO
>>> Holiday
>>> Picnics, Parties
>>> Tool/Gas/Vehicle
>>> Company Meetings
>>> Training/Education
>>> Cell/Mobile/Internet
>>> Vehicle Fuel/Maint./Insurance
>>> Miscellaneous
>>> Profit Share/Pension/401k
>>> Additional Bonus
>>>  
>>> If you are honest with the above figures, you come out at a cost that is 
>>> almost always twice the pay rate. 
>>>  
>>> From: Matt Hoppes
>>> Sent: Sunday, March 25, 2018 5:03 PM
>>> To: af@afmug.com
>>> Subject: Re: [AFMUG] Serverplus
>>>  
>>> How do you get that Chuck?
>>>  
>>> Assuming taxes and all that?
>>> 
>>>> On Mar 25, 2018, at 18:54, Chuck McCown <ch...@wbmfg.com> wrote:
>>>> 
>>>> I just re-did my labor burden spreadsheet.  Once again I proved to my self 
>>>> that if you pay someone $15/hour it actually costs you $30.
>>>>  
>>>> $400/week out of pocket expense means an effective pay rate of $5/hour. 
>>>>  
>>>> From: Mike Hammett
>>>> Sent: Sunday, March 25, 2018 4:47 PM
>>>> To: af@afmug.com
>>>> Subject: Re: [AFMUG] Serverplus
>>>>  
>>>> What kind of employee are you getting for $400/week?
>>>> 
>>>> 
>>>> 
>>>> -
>>>> Mike Hammett
>>>> Intelligent Computing Solutions
>>>> 
>>>> Midwest Internet Exchange
>>>> 
>>>> The Brothers WISP
>>>> 
>>>> 
>>>> 
>>>> 
>>>> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
>>>> To: af@afmug.com
>>>> Sent: Sunday, March 25, 2018 5:46:00 PM
>>>> Subject: Re: [AFMUG] Serverplus
>>>> 
>>>> Depending on call volume somewhere on the neighborhood of $250-$400/month.
>>>>  
>>>> That pays a weeks wage for an employee who can now also do other things.
>>>> 
>>>> On Mar 25, 2018, at 17:50, Steve Jones <thatoneguyst...@gmail.com> wrote:
>>>> 
>>>> How much were you planning on paying serverplus?
>>>>  
>>>>> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>>> Interesting point. We are at 1,000 subs I and I just did this economic 
>>>>> model.
>>>>>  
>>>>> I don’t have 24x7 support. But do have 9-9.
>>>>>  
>>>>> With a well running network support calls are near nothing. I took the 
>>>>> 

Re: [AFMUG] florida bridge - check your harness

[Matt Hoppes]

Gross. Why wear a harness at all if you aren’t going to go all the way?

Either that or something from the bridge caught on him/it and pulled it down. 

> On Mar 25, 2018, at 19:50, Steve Jones <thatoneguyst...@gmail.com> wrote:
> 
> Thats the best video ive found so far, if you look to the right it could have 
> been alot worse. Had traffic been still stopped for the left turn, there was 
> a school bus in the lane.
> 
> They have said both that they were tensioning a cable and that they were 
> stress testing. Thats probably why the guy was tied off to a crane. Either 
> process is probably standard business, and thats why he didnt have his 
> harness front buckled, just making it look right for OSHA, since the 
> inspector wouldnt be able to come out on the bridge and see the actual 
> buckles.
> 
> If the company takes those types of shortcuts, im guessing thats not the only 
> cut corner by them.
> 
>> On Sun, Mar 25, 2018, 5:45 PM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> Is there a better quality video?
>> 
>> It’s hard to tell what may have failed. But that’s scary. 
>> 
>>> On Mar 25, 2018, at 17:51, Mathew Howard <mhoward...@gmail.com> wrote:
>>> 
>>> It's really hard to tell which part went first from that video... it's 
>>> interesting that it failed right at the point where the crane is though.
>>> 
>>>> On Sun, Mar 25, 2018 at 4:15 PM, <ch...@wbmfg.com> wrote:
>>>> I am more interested in seeing what failed first.  Obviously that first 
>>>> section on the left.  Does the top fail or that first diagonal brace on 
>>>> the left fail first?
>>>>  
>>>> From: Steve Jones
>>>> Sent: Sunday, March 25, 2018 6:36 AM
>>>> To: af@afmug.com
>>>> Subject: [AFMUG] florida bridge - check your harness
>>>>  
>>>> http://video.dailymail.co.uk/preview/mol/2018/03/21/5265478035737719932/636x382_MP4_5265478035737719932.mp4
>>>>  
>>>> watch the guy on top by the crane, hes tethered to it and his harness fails
>>> 

Re: [AFMUG] Serverplus

[Matt Hoppes]

Eh. You’re putting a price on well being and moral. 

Picnics. PTO. Bonus. Profit Sharing. 

I do those things because I want my employees to be happy and not have to worry 
so much about living. 

It makes them much more profitable at the office. 

We give unlimited time off with required two weeks off a year. 

Picnics and parties are just part of the moral boosting. 

My office workers don’t have a vehicle - there is a shared one that is used 
when someone goes out. 

And we cross train. We are too small to silo. 

The CEO does billing calls and my billing gals pull ropes at the towers and run 
cable at installs. 

I get what you are saying - but to me those things average out across 
employees. 

> On Mar 25, 2018, at 19:17, Chuck McCown <ch...@wbmfg.com> wrote:
> 
> 
> FICA
> FUTA (Fed Unemployment)
> SUTA (State Unemployment)
> Workers' Comp
> G/L Insurance
> Health
> PTO
> Holiday
> Picnics, Parties
> Tool/Gas/Vehicle
> Company Meetings
> Training/Education
> Cell/Mobile/Internet
> Vehicle Fuel/Maint./Insurance
> Miscellaneous
> Profit Share/Pension/401k
> Additional Bonus
>  
> If you are honest with the above figures, you come out at a cost that is 
> almost always twice the pay rate. 
>  
> From: Matt Hoppes
> Sent: Sunday, March 25, 2018 5:03 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] Serverplus
>  
> How do you get that Chuck?
>  
> Assuming taxes and all that?
> 
>> On Mar 25, 2018, at 18:54, Chuck McCown <ch...@wbmfg.com> wrote:
>> 
>> I just re-did my labor burden spreadsheet.  Once again I proved to my self 
>> that if you pay someone $15/hour it actually costs you $30.
>>  
>> $400/week out of pocket expense means an effective pay rate of $5/hour. 
>>  
>> From: Mike Hammett
>> Sent: Sunday, March 25, 2018 4:47 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] Serverplus
>>  
>> What kind of employee are you getting for $400/week?
>> 
>> 
>> 
>> -
>> Mike Hammett
>> Intelligent Computing Solutions
>> 
>> Midwest Internet Exchange
>> 
>> The Brothers WISP
>> 
>> 
>> 
>> 
>> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
>> To: af@afmug.com
>> Sent: Sunday, March 25, 2018 5:46:00 PM
>> Subject: Re: [AFMUG] Serverplus
>> 
>> Depending on call volume somewhere on the neighborhood of $250-$400/month.
>>  
>> That pays a weeks wage for an employee who can now also do other things.
>> 
>> On Mar 25, 2018, at 17:50, Steve Jones <thatoneguyst...@gmail.com> wrote:
>> 
>> How much were you planning on paying serverplus?
>>  
>>> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>>> <mattli...@rivervalleyinternet.net> wrote:
>>> Interesting point. We are at 1,000 subs I and I just did this economic 
>>> model.
>>>  
>>> I don’t have 24x7 support. But do have 9-9.
>>>  
>>> With a well running network support calls are near nothing. I took the 
>>> money I was going to pay SP and hired staff. Now I have people who do 
>>> phones and other things.
>>> 
>>> On Mar 25, 2018, at 06:32, Lewis Bergman <lewis.berg...@gmail.com> wrote:
>>> 
>>> I would say that if you want local pronunciations of words you should run 
>>> your open tech support.
>>>  
>>> I don't think most people care. They are normally happy just to have 
>>> someone speak English that they can understand. Until you get about 8000 
>>> subs I doubt you can do it anywhere close to the cost that Lane can.
>>> 
>>>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds <j...@kyneticwifi.com> wrote:
>>>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>>>> 
>>>> "IN-DE GO" :)
>>>>  
>>>>> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
>>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>>> It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
>>>>> the six fingered man.
>>>>> 
>>>>> On Mar 14, 2018, at 04:27, Josh Reynolds <j...@kyneticwifi.com> wrote:
>>>>> 
>>>>> That's how it's pronounced...
>>>>>  
>>>>> Maybe a regional thing?
>>>>>  
>>>>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
>>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>>>> GTC does this too. I don’t know why it’s so hard.
>>>>>>  
>>>>>> The company I used to work f

Re: [AFMUG] Serverplus

[Matt Hoppes]

How do you get that Chuck?

Assuming taxes and all that?

> On Mar 25, 2018, at 18:54, Chuck McCown <ch...@wbmfg.com> wrote:
> 
> I just re-did my labor burden spreadsheet.  Once again I proved to my self 
> that if you pay someone $15/hour it actually costs you $30.
>  
> $400/week out of pocket expense means an effective pay rate of $5/hour. 
>  
> From: Mike Hammett
> Sent: Sunday, March 25, 2018 4:47 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] Serverplus
>  
> What kind of employee are you getting for $400/week?
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
> To: af@afmug.com
> Sent: Sunday, March 25, 2018 5:46:00 PM
> Subject: Re: [AFMUG] Serverplus
> 
> Depending on call volume somewhere on the neighborhood of $250-$400/month.
>  
> That pays a weeks wage for an employee who can now also do other things.
> 
> On Mar 25, 2018, at 17:50, Steve Jones <thatoneguyst...@gmail.com> wrote:
> 
> How much were you planning on paying serverplus?
>  
>> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> Interesting point. We are at 1,000 subs I and I just did this economic model.
>>  
>> I don’t have 24x7 support. But do have 9-9.
>>  
>> With a well running network support calls are near nothing. I took the money 
>> I was going to pay SP and hired staff. Now I have people who do phones and 
>> other things.
>> 
>> On Mar 25, 2018, at 06:32, Lewis Bergman <lewis.berg...@gmail.com> wrote:
>> 
>> I would say that if you want local pronunciations of words you should run 
>> your open tech support.
>>  
>> I don't think most people care. They are normally happy just to have someone 
>> speak English that they can understand. Until you get about 8000 subs I 
>> doubt you can do it anywhere close to the cost that Lane can.
>> 
>>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds <j...@kyneticwifi.com> wrote:
>>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>>> 
>>> "IN-DE GO" :)
>>>  
>>>> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>> It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
>>>> the six fingered man.
>>>> 
>>>> On Mar 14, 2018, at 04:27, Josh Reynolds <j...@kyneticwifi.com> wrote:
>>>> 
>>>> That's how it's pronounced...
>>>>  
>>>> Maybe a regional thing?
>>>>  
>>>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" <mattli...@rivervalleyinternet.net> 
>>>> wrote:
>>>>> GTC does this too. I don’t know why it’s so hard.
>>>>>  
>>>>> The company I used to work for was “Indigo Wireless”. They always say In 
>>>>> Dee Go.
>>>>> 
>>>>> On Mar 11, 2018, at 14:50, Sterling Jacobson <sterl...@avative.net> wrote:
>>>>> 
>>>>> They are working well for us, and I have a horrible generic support DT, 
>>>>> lol!
>>>>> 
>>>>>  
>>>>> 
>>>>> I have had zero complaints from my customers so far this year, so I think 
>>>>> they are doing well.
>>>>> 
>>>>>  
>>>>> 
>>>>> The only feedback I’ve had is customers hear our company name pronounced 
>>>>> five different ways, even though the DT instructs the proper 
>>>>> pronunciation.
>>>>> 
>>>>>  
>>>>> 
>>>>> But it’s a made-up name so my customer are always confused on 
>>>>> pronunciation themselves.
>>>>> 
>>>>>  
>>>>> 
>>>>>  
>>>>> 
>>>>> From: Af <af-boun...@afmug.com> On Behalf Of ch...@wbmfg.com
>>>>> Sent: Saturday, March 10, 2018 11:25 AM
>>>>> To: af@afmug.com
>>>>> Subject: Re: [AFMUG] Serverplus
>>>>> 
>>>>>  
>>>>> 
>>>>> I would add that Layne’s service is only as good as the decision tree 
>>>>> that you provide to him.  The more detailed DT, the better the service 
>>>>> will be. 
>>>>> 
>>>>>  
>>>>> 
>>>>> From: Layne Sisk
>>>>&g

Re: [AFMUG] Serverplus

[Matt Hoppes]

That’s like 11.50/hour. 

> On Mar 25, 2018, at 18:47, Mike Hammett <af...@ics-il.net> wrote:
> 
> What kind of employee are you getting for $400/week?
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
> To: af@afmug.com
> Sent: Sunday, March 25, 2018 5:46:00 PM
> Subject: Re: [AFMUG] Serverplus
> 
> Depending on call volume somewhere on the neighborhood of $250-$400/month. 
> 
> That pays a weeks wage for an employee who can now also do other things. 
> 
> On Mar 25, 2018, at 17:50, Steve Jones <thatoneguyst...@gmail.com> wrote:
> 
> How much were you planning on paying serverplus?
> 
>> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> Interesting point. We are at 1,000 subs I and I just did this economic 
>> model. 
>> 
>> I don’t have 24x7 support. But do have 9-9. 
>> 
>> With a well running network support calls are near nothing. I took the money 
>> I was going to pay SP and hired staff. Now I have people who do phones and 
>> other things. 
>> 
>> On Mar 25, 2018, at 06:32, Lewis Bergman <lewis.berg...@gmail.com> wrote:
>> 
>> I would say that if you want local pronunciations of words you should run 
>> your open tech support.
>> 
>> I don't think most people care. They are normally happy just to have someone 
>> speak English that they can understand. Until you get about 8000 subs I 
>> doubt you can do it anywhere close to the cost that Lane can.
>> 
>>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds <j...@kyneticwifi.com> wrote:
>>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>>> 
>>> "IN-DE GO" :)
>>> 
>>>> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>> It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
>>>> the six fingered man. 
>>>> 
>>>> On Mar 14, 2018, at 04:27, Josh Reynolds <j...@kyneticwifi.com> wrote:
>>>> 
>>>> That's how it's pronounced...
>>>> 
>>>> Maybe a regional thing?
>>>> 
>>>>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
>>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>> 
>>>>> GTC does this too. I don’t know why it’s so hard. 
>>>>> 
>>>>> The company I used to work for was “Indigo Wireless”. They always say In 
>>>>> Dee Go. 
>>>>> 
>>>>> On Mar 11, 2018, at 14:50, Sterling Jacobson <sterl...@avative.net> wrote:
>>>>> 
>>>>> They are working well for us, and I have a horrible generic support DT, 
>>>>> lol!
>>>>> 
>>>>>  
>>>>> 
>>>>> I have had zero complaints from my customers so far this year, so I think 
>>>>> they are doing well.
>>>>> 
>>>>>  
>>>>> 
>>>>> The only feedback I’ve had is customers hear our company name pronounced 
>>>>> five different ways, even though the DT instructs the proper 
>>>>> pronunciation.
>>>>> 
>>>>>  
>>>>> 
>>>>> But it’s a made-up name so my customer are always confused on 
>>>>> pronunciation themselves.
>>>>> 
>>>>>  
>>>>> 
>>>>>  
>>>>> 
>>>>> From: Af <af-boun...@afmug.com> On Behalf Of ch...@wbmfg.com
>>>>> Sent: Saturday, March 10, 2018 11:25 AM
>>>>> To: af@afmug.com
>>>>> Subject: Re: [AFMUG] Serverplus
>>>>> 
>>>>>  
>>>>> 
>>>>> I would add that Layne’s service is only as good as the decision tree 
>>>>> that you provide to him.  The more detailed DT, the better the service 
>>>>> will be. 
>>>>> 
>>>>>  
>>>>> 
>>>>> From: Layne Sisk
>>>>> 
>>>>> Sent: Saturday, March 10, 2018 10:48 AM
>>>>> 
>>>>> To: af@afmug.com
>>>>> 
>>>>> Subject: Re: [AFMUG] Serverplus
>>>>> 
>>>>>  
>>>>> 
>>>>> I would like to share some solid stats with the group.  Please see those 
>&

Re: [AFMUG] Serverplus

[Matt Hoppes]

One who will also organize the warehouse, answer sales and billing calls, and 
come out to Tower sites to help with builds. 

> On Mar 25, 2018, at 18:47, Mike Hammett <af...@ics-il.net> wrote:
> 
> What kind of employee are you getting for $400/week?
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
> To: af@afmug.com
> Sent: Sunday, March 25, 2018 5:46:00 PM
> Subject: Re: [AFMUG] Serverplus
> 
> Depending on call volume somewhere on the neighborhood of $250-$400/month. 
> 
> That pays a weeks wage for an employee who can now also do other things. 
> 
> On Mar 25, 2018, at 17:50, Steve Jones <thatoneguyst...@gmail.com> wrote:
> 
> How much were you planning on paying serverplus?
> 
>> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> Interesting point. We are at 1,000 subs I and I just did this economic 
>> model. 
>> 
>> I don’t have 24x7 support. But do have 9-9. 
>> 
>> With a well running network support calls are near nothing. I took the money 
>> I was going to pay SP and hired staff. Now I have people who do phones and 
>> other things. 
>> 
>> On Mar 25, 2018, at 06:32, Lewis Bergman <lewis.berg...@gmail.com> wrote:
>> 
>> I would say that if you want local pronunciations of words you should run 
>> your open tech support.
>> 
>> I don't think most people care. They are normally happy just to have someone 
>> speak English that they can understand. Until you get about 8000 subs I 
>> doubt you can do it anywhere close to the cost that Lane can.
>> 
>>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds <j...@kyneticwifi.com> wrote:
>>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>>> 
>>> "IN-DE GO" :)
>>> 
>>>> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>> It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
>>>> the six fingered man. 
>>>> 
>>>> On Mar 14, 2018, at 04:27, Josh Reynolds <j...@kyneticwifi.com> wrote:
>>>> 
>>>> That's how it's pronounced...
>>>> 
>>>> Maybe a regional thing?
>>>> 
>>>>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
>>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>> 
>>>>> GTC does this too. I don’t know why it’s so hard. 
>>>>> 
>>>>> The company I used to work for was “Indigo Wireless”. They always say In 
>>>>> Dee Go. 
>>>>> 
>>>>> On Mar 11, 2018, at 14:50, Sterling Jacobson <sterl...@avative.net> wrote:
>>>>> 
>>>>> They are working well for us, and I have a horrible generic support DT, 
>>>>> lol!
>>>>> 
>>>>>  
>>>>> 
>>>>> I have had zero complaints from my customers so far this year, so I think 
>>>>> they are doing well.
>>>>> 
>>>>>  
>>>>> 
>>>>> The only feedback I’ve had is customers hear our company name pronounced 
>>>>> five different ways, even though the DT instructs the proper 
>>>>> pronunciation.
>>>>> 
>>>>>  
>>>>> 
>>>>> But it’s a made-up name so my customer are always confused on 
>>>>> pronunciation themselves.
>>>>> 
>>>>>  
>>>>> 
>>>>>  
>>>>> 
>>>>> From: Af <af-boun...@afmug.com> On Behalf Of ch...@wbmfg.com
>>>>> Sent: Saturday, March 10, 2018 11:25 AM
>>>>> To: af@afmug.com
>>>>> Subject: Re: [AFMUG] Serverplus
>>>>> 
>>>>>  
>>>>> 
>>>>> I would add that Layne’s service is only as good as the decision tree 
>>>>> that you provide to him.  The more detailed DT, the better the service 
>>>>> will be. 
>>>>> 
>>>>>  
>>>>> 
>>>>> From: Layne Sisk
>>>>> 
>>>>> Sent: Saturday, March 10, 2018 10:48 AM
>>>>> 
>>>>> To: af@afmug.com
>>>>> 
>>>>> Subject: Re: [AFMUG] Serverplus
>>>>> 
>>>>>  
>>&

Re: [AFMUG] Serverplus

[Matt Hoppes]

Depending on call volume somewhere on the neighborhood of $250-$400/month. 

That pays a weeks wage for an employee who can now also do other things. 

> On Mar 25, 2018, at 17:50, Steve Jones <thatoneguyst...@gmail.com> wrote:
> 
> How much were you planning on paying serverplus?
> 
>> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> Interesting point. We are at 1,000 subs I and I just did this economic 
>> model. 
>> 
>> I don’t have 24x7 support. But do have 9-9. 
>> 
>> With a well running network support calls are near nothing. I took the money 
>> I was going to pay SP and hired staff. Now I have people who do phones and 
>> other things. 
>> 
>>> On Mar 25, 2018, at 06:32, Lewis Bergman <lewis.berg...@gmail.com> wrote:
>>> 
>>> I would say that if you want local pronunciations of words you should run 
>>> your open tech support.
>>> 
>>> I don't think most people care. They are normally happy just to have 
>>> someone speak English that they can understand. Until you get about 8000 
>>> subs I doubt you can do it anywhere close to the cost that Lane can.
>>> 
>>>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds <j...@kyneticwifi.com> wrote:
>>>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>>>> 
>>>> "IN-DE GO" :)
>>>> 
>>>>> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
>>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>>> It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
>>>>> the six fingered man. 
>>>>> 
>>>>>> On Mar 14, 2018, at 04:27, Josh Reynolds <j...@kyneticwifi.com> wrote:
>>>>>> 
>>>>>> That's how it's pronounced...
>>>>>> 
>>>>>> Maybe a regional thing?
>>>>>> 
>>>>>>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
>>>>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>>>> 
>>>>>>> GTC does this too. I don’t know why it’s so hard. 
>>>>>>> 
>>>>>>> The company I used to work for was “Indigo Wireless”. They always say 
>>>>>>> In Dee Go. 
>>>>>>> 
>>>>>>>> On Mar 11, 2018, at 14:50, Sterling Jacobson <sterl...@avative.net> 
>>>>>>>> wrote:
>>>>>>>> 
>>>>>>>> They are working well for us, and I have a horrible generic support 
>>>>>>>> DT, lol!
>>>>>>>> 
>>>>>>>>  
>>>>>>>> 
>>>>>>>> I have had zero complaints from my customers so far this year, so I 
>>>>>>>> think they are doing well.
>>>>>>>> 
>>>>>>>>  
>>>>>>>> 
>>>>>>>> The only feedback I’ve had is customers hear our company name 
>>>>>>>> pronounced five different ways, even though the DT instructs the 
>>>>>>>> proper pronunciation.
>>>>>>>> 
>>>>>>>>  
>>>>>>>> 
>>>>>>>> But it’s a made-up name so my customer are always confused on 
>>>>>>>> pronunciation themselves.
>>>>>>>> 
>>>>>>>>  
>>>>>>>> 
>>>>>>>>  
>>>>>>>> 
>>>>>>>> From: Af <af-boun...@afmug.com> On Behalf Of ch...@wbmfg.com
>>>>>>>> Sent: Saturday, March 10, 2018 11:25 AM
>>>>>>>> To: af@afmug.com
>>>>>>>> Subject: Re: [AFMUG] Serverplus
>>>>>>>> 
>>>>>>>>  
>>>>>>>> 
>>>>>>>> I would add that Layne’s service is only as good as the decision tree 
>>>>>>>> that you provide to him.  The more detailed DT, the better the service 
>>>>>>>> will be. 
>>>>>>>> 
>>>>>>>>  
>>>>>>>> 
>>>>>>>> From: Layne Sisk
>>>>>>>> 
>>>>>>>> Sent: Saturday, March 10, 2018 10:48 AM
>>>>>>>> 
>>>>>>>> To: af@afmug.com
>>>>>>>> 
&

Re: [AFMUG] florida bridge - check your harness

[Matt Hoppes]

Is there a better quality video?

It’s hard to tell what may have failed. But that’s scary. 

> On Mar 25, 2018, at 17:51, Mathew Howard  wrote:
> 
> It's really hard to tell which part went first from that video... it's 
> interesting that it failed right at the point where the crane is though.
> 
>> On Sun, Mar 25, 2018 at 4:15 PM,  wrote:
>> I am more interested in seeing what failed first.  Obviously that first 
>> section on the left.  Does the top fail or that first diagonal brace on the 
>> left fail first?
>>  
>> From: Steve Jones
>> Sent: Sunday, March 25, 2018 6:36 AM
>> To: af@afmug.com
>> Subject: [AFMUG] florida bridge - check your harness
>>  
>> http://video.dailymail.co.uk/preview/mol/2018/03/21/5265478035737719932/636x382_MP4_5265478035737719932.mp4
>>  
>> watch the guy on top by the crane, hes tethered to it and his harness fails
> 

[AFMUG] Test 1132 Sunday

[Matt Hoppes]

Sunday Sunday. 

Re: [AFMUG] Cambium LTE

[Matt Hoppes]

No. I sent that days ago. 

Ok. Why a split though?  Just to offload some of the cost to a one time 
purchase?

If that’s the case I hope for a one or two ODU model as well. 

Also coax will not scale well on some of these frequencies. There’s a reason 
everything has gone to Tower mount - even in the cellular world. 

Do you know how much 100ft of low PIM cable will cost?  Plus the db loss. 

> On Mar 25, 2018, at 07:47, Adam Moffett <dmmoff...@gmail.com> wrote:
> 
> Free Unicorn with every purchase.
> 
> It's a split system.  Your EPC is built into the indoor end of the split 
> system, and you run coax up to a radio head on the tower.  The indoor unit is 
> supposed to have 8 ports.
> 
> Other than that we know about design goals, but not specifics.  Their goal is 
> to give you the benefits of LTE, but make it easier/more accessible.  Price 
> was said to be in between Telrad and Baicells.
> 
> I'm hoping they make a smaller IDU, because at lots of sites we'd pay for 8 
> ports and use 1 or 2 of them.
> 
> Is list magically working now?
> 
> 
> -- Original Message --
> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
> To: af@afmug.com
> Sent: 3/21/2018 3:36:39 PM
> Subject: [AFMUG] Cambium LTE
> 
>> What’s known about the Cambium LTE product so far?
> 

Re: [AFMUG] list dead?

[Matt Hoppes]

It died. 

> On Mar 24, 2018, at 09:02, George Skorup  wrote:
> 
> Did the list dieded or is it just me?

Re: [AFMUG] test (list lag time)

[Matt Hoppes]

It is now Sunday the 25th. 

Lag: 5 days. 

> On Mar 25, 2018, at 07:26, Sean Heskett  wrote:
> 
> recieved Tue, Mar 20, 2018 at 10:58 AM MDT :-/
> 
> -sean
> 
> 
>> On Tue, Mar 20, 2018 at 10:58 AM, Chuck McCown  wrote:
>> Posted Saturday March 17 9:21 MDT
> 

Re: [AFMUG] Serverplus

[Matt Hoppes]

Interesting point. We are at 1,000 subs I and I just did this economic model. 

I don’t have 24x7 support. But do have 9-9. 

With a well running network support calls are near nothing. I took the money I 
was going to pay SP and hired staff. Now I have people who do phones and other 
things. 

> On Mar 25, 2018, at 06:32, Lewis Bergman <lewis.berg...@gmail.com> wrote:
> 
> I would say that if you want local pronunciations of words you should run 
> your open tech support.
> 
> I don't think most people care. They are normally happy just to have someone 
> speak English that they can understand. Until you get about 8000 subs I doubt 
> you can do it anywhere close to the cost that Lane can.
> 
>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds <j...@kyneticwifi.com> wrote:
>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>> 
>> "IN-DE GO" :)
>> 
>>> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
>>> <mattli...@rivervalleyinternet.net> wrote:
>>> It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
>>> the six fingered man. 
>>> 
>>>> On Mar 14, 2018, at 04:27, Josh Reynolds <j...@kyneticwifi.com> wrote:
>>>> 
>>>> That's how it's pronounced...
>>>> 
>>>> Maybe a regional thing?
>>>> 
>>>>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
>>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>> 
>>>>> GTC does this too. I don’t know why it’s so hard. 
>>>>> 
>>>>> The company I used to work for was “Indigo Wireless”. They always say In 
>>>>> Dee Go. 
>>>>> 
>>>>>> On Mar 11, 2018, at 14:50, Sterling Jacobson <sterl...@avative.net> 
>>>>>> wrote:
>>>>>> 
>>>>>> They are working well for us, and I have a horrible generic support DT, 
>>>>>> lol!
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> I have had zero complaints from my customers so far this year, so I 
>>>>>> think they are doing well.
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> The only feedback I’ve had is customers hear our company name pronounced 
>>>>>> five different ways, even though the DT instructs the proper 
>>>>>> pronunciation.
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> But it’s a made-up name so my customer are always confused on 
>>>>>> pronunciation themselves.
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> From: Af <af-boun...@afmug.com> On Behalf Of ch...@wbmfg.com
>>>>>> Sent: Saturday, March 10, 2018 11:25 AM
>>>>>> To: af@afmug.com
>>>>>> Subject: Re: [AFMUG] Serverplus
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> I would add that Layne’s service is only as good as the decision tree 
>>>>>> that you provide to him.  The more detailed DT, the better the service 
>>>>>> will be. 
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> From: Layne Sisk
>>>>>> 
>>>>>> Sent: Saturday, March 10, 2018 10:48 AM
>>>>>> 
>>>>>> To: af@afmug.com
>>>>>> 
>>>>>> Subject: Re: [AFMUG] Serverplus
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> I would like to share some solid stats with the group.  Please see those 
>>>>>> below.  The comment about a decline is hard to address without looking 
>>>>>> at stats.  Kind of like the user that calls you and vaguely  says “My 
>>>>>> internet seems slow” when you have stats that show they are getting more 
>>>>>> than they are paying for.  We have hired a number of new people recently 
>>>>>> because we have grown and have added a new office but as Justin said 
>>>>>> this is a slow time of the year so we also took advantage of this time 
>>>>>> to get rid of some of our weaker performers.  Here are the company wide 
>>>>>> stats for the past week with some comments about them, I would stack 
>>>>>> these up against any call center in the world.  Sorry if I

Re: [AFMUG] Test test

[Matt Hoppes]

Over three days. 

> On Mar 21, 2018, at 21:54, Jay Weekley <par...@cyberbroadband.net> wrote:
> 
> I am sending this at 11:41am on 3/18/2018.
> 
> Jay Weekley wrote:
>> Same here.
>> 
>> Matt Hoppes wrote:
>>> Is this thing on? Messages seem to be being delayed by days.
>>> 
>>> ---
>>> This email has been checked for viruses by AVG.
>>> http://www.avg.com
>>> 
>>> 
>> 
>> 
> 

Re: [AFMUG] Test test

[Matt Hoppes]

Sent Wednesday March 21 @ 2057 eastern. 

> On Mar 21, 2018, at 20:45, Chuck McCown <ch...@wbmfg.com> wrote:
> 
> I wrote a snail mail emulation package and applied it to the list serv so we 
> could have a vintage experience here...
> 
> -Original Message- From: Seth Mattinen
> Sent: Sunday, March 18, 2018 9:40 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Test test
> 
>> On 3/16/18 13:35, Matt Hoppes wrote:
>> Is this thing on? Messages seem to be being delayed by days.
> 
> 
> I sent a couple messages the other day and haven't seen any of them yet.
> Maybe I won't make it either. 

Re: [AFMUG] Test test

[Matt Hoppes]

Sent Wednesday March 21 @ 2057 eastern. 

> On Mar 21, 2018, at 20:45, Chuck McCown <ch...@wbmfg.com> wrote:
> 
> I wrote a snail mail emulation package and applied it to the list serv so we 
> could have a vintage experience here...
> 
> -Original Message- From: Seth Mattinen
> Sent: Sunday, March 18, 2018 9:40 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Test test
> 
>> On 3/16/18 13:35, Matt Hoppes wrote:
>> Is this thing on? Messages seem to be being delayed by days.
> 
> 
> I sent a couple messages the other day and haven't seen any of them yet.
> Maybe I won't make it either. 

Re: [AFMUG] Test test

[Matt Hoppes]

3

> On Mar 21, 2018, at 20:45, Chuck McCown <ch...@wbmfg.com> wrote:
> 
> I wrote a snail mail emulation package and applied it to the list serv so we 
> could have a vintage experience here...
> 
> -Original Message- From: Seth Mattinen
> Sent: Sunday, March 18, 2018 9:40 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Test test
> 
>> On 3/16/18 13:35, Matt Hoppes wrote:
>> Is this thing on? Messages seem to be being delayed by days.
> 
> 
> I sent a couple messages the other day and haven't seen any of them yet.
> Maybe I won't make it either. 

Re: [AFMUG] Test test

[Matt Hoppes]

1

> On Mar 21, 2018, at 20:45, Chuck McCown <ch...@wbmfg.com> wrote:
> 
> I wrote a snail mail emulation package and applied it to the list serv so we 
> could have a vintage experience here...
> 
> -Original Message- From: Seth Mattinen
> Sent: Sunday, March 18, 2018 9:40 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Test test
> 
>> On 3/16/18 13:35, Matt Hoppes wrote:
>> Is this thing on? Messages seem to be being delayed by days.
> 
> 
> I sent a couple messages the other day and haven't seen any of them yet.
> Maybe I won't make it either. 

Re: [AFMUG] Test test

[Matt Hoppes]

2

> On Mar 21, 2018, at 20:45, Chuck McCown <ch...@wbmfg.com> wrote:
> 
> I wrote a snail mail emulation package and applied it to the list serv so we 
> could have a vintage experience here...
> 
> -Original Message- From: Seth Mattinen
> Sent: Sunday, March 18, 2018 9:40 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Test test
> 
>> On 3/16/18 13:35, Matt Hoppes wrote:
>> Is this thing on? Messages seem to be being delayed by days.
> 
> 
> I sent a couple messages the other day and haven't seen any of them yet.
> Maybe I won't make it either. 

Re: [AFMUG] Test test

[Matt Hoppes]

5

> On Mar 21, 2018, at 20:45, Chuck McCown <ch...@wbmfg.com> wrote:
> 
> I wrote a snail mail emulation package and applied it to the list serv so we 
> could have a vintage experience here...
> 
> -Original Message- From: Seth Mattinen
> Sent: Sunday, March 18, 2018 9:40 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Test test
> 
>> On 3/16/18 13:35, Matt Hoppes wrote:
>> Is this thing on? Messages seem to be being delayed by days.
> 
> 
> I sent a couple messages the other day and haven't seen any of them yet.
> Maybe I won't make it either. 

Re: [AFMUG] Test test

[Matt Hoppes]

Seriously though. Is anyone actually taking care of this?

> On Mar 21, 2018, at 20:45, Chuck McCown <ch...@wbmfg.com> wrote:
> 
> I wrote a snail mail emulation package and applied it to the list serv so we 
> could have a vintage experience here...
> 
> -Original Message- From: Seth Mattinen
> Sent: Sunday, March 18, 2018 9:40 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Test test
> 
>> On 3/16/18 13:35, Matt Hoppes wrote:
>> Is this thing on? Messages seem to be being delayed by days.
> 
> 
> I sent a couple messages the other day and haven't seen any of them yet.
> Maybe I won't make it either. 

Re: [AFMUG] Test test

[Matt Hoppes]

4

> On Mar 21, 2018, at 20:45, Chuck McCown <ch...@wbmfg.com> wrote:
> 
> I wrote a snail mail emulation package and applied it to the list serv so we 
> could have a vintage experience here...
> 
> -Original Message- From: Seth Mattinen
> Sent: Sunday, March 18, 2018 9:40 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Test test
> 
>> On 3/16/18 13:35, Matt Hoppes wrote:
>> Is this thing on? Messages seem to be being delayed by days.
> 
> 
> I sent a couple messages the other day and haven't seen any of them yet.
> Maybe I won't make it either. 

Re: [AFMUG] testing

[Matt Hoppes]

Huh. But amazon is such a reliable platform. 

> On Mar 18, 2018, at 14:00, Seth Mattinen  wrote:
> 
>> On 3/15/18 6:32 AM, Jaime Solorza wrote:
>> I posted two items and they haven't made to list in two days.  Must be 
>> Russians or Aliens.
> 
> Nothing I'm sending has been showing up that I can tell.

[AFMUG] Cambium LTE

[Matt Hoppes]

What’s known about the Cambium LTE product so far?

Re: [AFMUG] Expenses

[Matt Hoppes]

Actually. I’m looking at having a fellow down by you do it :). Maybe I’ll stop 
in and say hi during recovery. 

> On Mar 15, 2018, at 20:42, Faisal Imtiaz <fai...@snappytelecom.net> wrote:
> 
> I guess it depends on who does the surgery.
> 
> If you can get your local plumber or car mechanic to do it, then I am sure 
> you can expense it ! 
> 
> :)
> 
> 
> Faisal Imtiaz
> Snappy Internet & Telecom
> http://www.snappytelecom.net
> 
> Tel: 305 663 5518 x 232
> 
> Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net
> 
> - Original Message -
>> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
>> To: af@afmug.com
>> Sent: Wednesday, March 14, 2018 5:52:43 PM
>> Subject: [AFMUG] Expenses
> 
>> So I got to thinking about something today.
>> 
>> Pretty much anything needed to run the business you can expense.
>> 
>> What about a surgery?  Being the principle owner of a small shop I have to be
>> able to work. If without a surgery (say rotator cuff of something) the 
>> business
>> won’t run - is there a way to expense that?
>> 
>> Just like I can expense PPE, or switches?
>> 
>> Or a health savings account?  What creative options do I have?

Re: [AFMUG] Expenses

[Matt Hoppes]

Yes. But after it had healed from an off the job injury. 

> On Mar 15, 2018, at 21:02, Keefe John <keefe...@ethoplex.com> wrote:
> 
> Did you hurt it on the job?
> 
> Keefe
> 
> 
>> On 3/14/2018 4:52 PM, Matt Hoppes wrote:
>> So I got to thinking about something today.
>> 
>> Pretty much anything needed to run the business you can expense.
>> 
>> What about a surgery?  Being the principle owner of a small shop I have to 
>> be able to work. If without a surgery (say rotator cuff of something) the 
>> business won’t run - is there a way to expense that?
>> 
>> Just like I can expense PPE, or switches?
>> 
>> Or a health savings account?  What creative options do I have?
> 

[AFMUG] Test test

[Matt Hoppes]

Is this thing on? Messages seem to be being delayed by days.

Re: [AFMUG] Serverplus

[Matt Hoppes]

It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of the 
six fingered man. 

> On Mar 14, 2018, at 04:27, Josh Reynolds <j...@kyneticwifi.com> wrote:
> 
> That's how it's pronounced...
> 
> Maybe a regional thing?
> 
>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" <mattli...@rivervalleyinternet.net> 
>> wrote:
>> GTC does this too. I don’t know why it’s so hard. 
>> 
>> The company I used to work for was “Indigo Wireless”. They always say In Dee 
>> Go. 
>> 
>>> On Mar 11, 2018, at 14:50, Sterling Jacobson <sterl...@avative.net> wrote:
>>> 
>>> They are working well for us, and I have a horrible generic support DT, lol!
>>> 
>>>  
>>> 
>>> I have had zero complaints from my customers so far this year, so I think 
>>> they are doing well.
>>> 
>>>  
>>> 
>>> The only feedback I’ve had is customers hear our company name pronounced 
>>> five different ways, even though the DT instructs the proper pronunciation.
>>> 
>>>  
>>> 
>>> But it’s a made-up name so my customer are always confused on pronunciation 
>>> themselves.
>>> 
>>>  
>>> 
>>>  
>>> 
>>> From: Af <af-boun...@afmug.com> On Behalf Of ch...@wbmfg.com
>>> Sent: Saturday, March 10, 2018 11:25 AM
>>> To: af@afmug.com
>>> Subject: Re: [AFMUG] Serverplus
>>> 
>>>  
>>> 
>>> I would add that Layne’s service is only as good as the decision tree that 
>>> you provide to him.  The more detailed DT, the better the service will be. 
>>> 
>>>  
>>> 
>>> From: Layne Sisk
>>> 
>>> Sent: Saturday, March 10, 2018 10:48 AM
>>> 
>>> To: af@afmug.com
>>> 
>>> Subject: Re: [AFMUG] Serverplus
>>> 
>>>  
>>> 
>>> I would like to share some solid stats with the group.  Please see those 
>>> below.  The comment about a decline is hard to address without looking at 
>>> stats.  Kind of like the user that calls you and vaguely  says “My internet 
>>> seems slow” when you have stats that show they are getting more than they 
>>> are paying for.  We have hired a number of new people recently because we 
>>> have grown and have added a new office but as Justin said this is a slow 
>>> time of the year so we also took advantage of this time to get rid of some 
>>> of our weaker performers.  Here are the company wide stats for the past 
>>> week with some comments about them, I would stack these up against any call 
>>> center in the world.  Sorry if I come on strong, but as you all know this 
>>> is my baby and I care a lot about it just like you do about your networks.  
>>> I know we are not perfect, out of 6000 calls I am sure we made a mistake or 
>>> two and I am happy to address any individual issue directly, but I am 
>>> pretty proud of what we do. 
>>> 
>>>  
>>> 
>>>  
>>> 
>>> OFFICE STATS
>>> 
>>> 
>>> 
>>> 
>>> 
>>> SP
>>> 
>>> GOAL
>>> 
>>> Comment
>>> 
>>> AVERAGE TALK TIME
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 0:11:05
>>> 
>>> 0:10:00
>>> 
>>> Down from over 13 min 2 months ago
>>> 
>>>   TOTAL TALK TIME VS SCHEDULED
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 69.94%
>>> 
>>> 80%
>>> 
>>> This is agent utilization
>>> 
>>> SURVEY SCORE
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 91.66%
>>> 
>>> 95%
>>> 
>>> 91.66% of callers would recommend the service That  is a number any company 
>>> would kill for
>>> 
>>> SURVEY TAKEN
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 20.57%
>>> 
>>> 20%
>>> 
>>> A full 20% of callers responded to our survey, that number is unheard of
>>> 
>>> TECH ESCALATION
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 39.31%
>>> 
>>> 20%
>>> 
>>> Higher escalation percentage this week because of the storms and 
>>> significant network outages
>>> 
>>> ESCALATION APPROVAL TIME
>>> 
>>> 
>>> 
>>> 
>>> 
>>&g

[AFMUG] Expenses

[Matt Hoppes]

So I got to thinking about something today. 

Pretty much anything needed to run the business you can expense. 

What about a surgery?  Being the principle owner of a small shop I have to be 
able to work. If without a surgery (say rotator cuff of something) the business 
won’t run - is there a way to expense that?

Just like I can expense PPE, or switches?

Or a health savings account?  What creative options do I have?

Re: [AFMUG] Serverplus

[Matt Hoppes]

GTC does this too. I don’t know why it’s so hard. 

The company I used to work for was “Indigo Wireless”. They always say In Dee 
Go. 

> On Mar 11, 2018, at 14:50, Sterling Jacobson  wrote:
> 
> They are working well for us, and I have a horrible generic support DT, lol!
>  
> I have had zero complaints from my customers so far this year, so I think 
> they are doing well.
>  
> The only feedback I’ve had is customers hear our company name pronounced five 
> different ways, even though the DT instructs the proper pronunciation.
>  
> But it’s a made-up name so my customer are always confused on pronunciation 
> themselves.
>  
>  
> From: Af  On Behalf Of ch...@wbmfg.com
> Sent: Saturday, March 10, 2018 11:25 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Serverplus
>  
> I would add that Layne’s service is only as good as the decision tree that 
> you provide to him.  The more detailed DT, the better the service will be. 
>  
> From: Layne Sisk
> Sent: Saturday, March 10, 2018 10:48 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Serverplus
>  
> I would like to share some solid stats with the group.  Please see those 
> below.  The comment about a decline is hard to address without looking at 
> stats.  Kind of like the user that calls you and vaguely  says “My internet 
> seems slow” when you have stats that show they are getting more than they are 
> paying for.  We have hired a number of new people recently because we have 
> grown and have added a new office but as Justin said this is a slow time of 
> the year so we also took advantage of this time to get rid of some of our 
> weaker performers.  Here are the company wide stats for the past week with 
> some comments about them, I would stack these up against any call center in 
> the world.  Sorry if I come on strong, but as you all know this is my baby 
> and I care a lot about it just like you do about your networks.  I know we 
> are not perfect, out of 6000 calls I am sure we made a mistake or two and I 
> am happy to address any individual issue directly, but I am pretty proud of 
> what we do. 
>  
>  
> OFFICE STATS
> SP
> GOAL
> Comment
> AVERAGE TALK TIME
> 0:11:05
> 0:10:00
> Down from over 13 min 2 months ago
>   TOTAL TALK TIME VS SCHEDULED
> 69.94%
> 80%
> This is agent utilization
> SURVEY SCORE
> 91.66%
> 95%
> 91.66% of callers would recommend the service That  is a number any company 
> would kill for
> SURVEY TAKEN
> 20.57%
> 20%
> A full 20% of callers responded to our survey, that number is unheard of
> TECH ESCALATION
> 39.31%
> 20%
> Higher escalation percentage this week because of the storms and significant 
> network outages
> ESCALATION APPROVAL TIME
> 0:11:47
> 0:10:00
> Down from over 30 min 4 months ago
> QA SCORE
> 92.05%
> 95%
> Happy to share our QA form with anyone who would like to see it
>  
>  
>  
>  
>  
>  
>  
>  
>  
> COMPANY STATS
> SP
> GOAL
>  
>  
>  
>  
>  
> CALL WAIT TIME
> 0:01:52
> 2:00
> Less than 2 min wait time even though our SLA is less than 3
> BILLABLE CALLS
> 6112
> 10,000
> Reflection of the slow season
>  
>  
>  
>  
> ABANDONED TIME
> 0.37
> 2:00
> Outage recordings cause people to hang up once they hear the recording
>  
>  
>  
>  
>  
>  
>  
>  
> CALLS TAKEN PER HOUR
> 4.10
> 5.45
> This is calls answered per worked hour
>  
>  
>  
>  
>  
>  
> Layne Sisk
> ServerPlus
> 801.426.8283, ext 102
> 
> 
> 
> 
>   
>  
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve Jones
> Sent: Friday, March 09, 2018 10:30 PM
> To: af@afmug.com
> Subject: [AFMUG] Serverplus
>  
> Has anyone noted a consistent decline in quality with these guys, and a large 
> number of different tech names in their tickets?
> Its almost looking like they outsourced their outsourcing.

Re: [AFMUG] Employee Birthdays

[Matt Hoppes]

And it was like I'm curious to hear from any size company

> On Mar 9, 2018, at 19:18, Eric Kuhnke <eric.kuh...@gmail.com> wrote:
> 
> I think it depends if you have 5, or 50 employees?
> 
>> On Fri, Mar 9, 2018 at 4:10 PM, Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> Just curious what any of you might do for employees birthdays for the 
>> employee?
> 

[AFMUG] Employee Birthdays

[Matt Hoppes]

Just curious what any of you might do for employees birthdays for the employee?

Re: [AFMUG] OT where to eat

[Matt Hoppes]

At mugshots bar and grill.  100 yards to the right from hotel

> On Mar 5, 2018, at 19:19, Chuck McCown  wrote:
> 
> In BHM Sheraton.  Where to eat?

Re: [AFMUG] WIFI Calling UGH!

[Matt Hoppes]

Nope. Just one customer using Republic Wireless having some odd issue. 
Otherwise it’s business as usual and I use it all the time myself. 

> On Mar 3, 2018, at 12:15, David M  wrote:
> 
> hello to the borg
> 
> I have a couple of customers who have an issue with wifi calling WTH!
> 
> Mainly ATT customer that has it. I am not sure its a port thing or a 
> fragmentation thingy or whatever because we do not block any
> 
> thing on the forwarding table except P2P and L7 stuff for reducing DMCA 
> warnings.
> 
> Anyone else seeing a trend with this wifi calling thingy :)
> 
> 

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Matt Hoppes]

I do. This discussion is skewing. 

We peer in Pittsburgh, Philli and Atlanta  

That doesn’t mean squat. I still have cross connect fees and other fees 
involved. It isn’t as simple or cheap as it’s made out to sound. 

> On Feb 25, 2018, at 15:37, Adair Winter <ada...@amarillowireless.net> wrote:
> 
> That really isn't real choice's fault.
> As an ISP you should probably already have a landing point in a data center 
> somewhere.
> 
>> On Sun, Feb 25, 2018 at 2:21 PM, Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>> Sure. But it doesn’t matter what data center you’re in. You’re not getting a 
>> Gigabit connection back to your NOC for $100/month. 
>> 
>>> On Feb 25, 2018, at 14:24, Adair Winter <ada...@amarillowireless.net> wrote:
>>> 
>>> Matt,
>>> It's not rocket science, move in to a real data center that has decent 
>>> connectivity and you can too can get access to these things.
>>> 
>>>> On Sun, Feb 25, 2018 at 1:04 PM, Matt Hoppes 
>>>> <mattli...@rivervalleyinternet.net> wrote:
>>>>   How are people getting direct fiber feeds for $100/month?
>>>> 
>>>> Clearly I need to stop by your booth and see what has changed since we 
>>>> last talked. 
>>>> 
>>>>> On Feb 25, 2018, at 13:43, Layne Sisk <la...@serverplus.com> wrote:
>>>>> 
>>>>> Chuck,
>>>>>   We should talk.  We have so many more connection points now it is 
>>>>> pretty easy and cheap to connect to us.  Most connections now are between 
>>>>> $100 and $600.  
>>>>> 
>>>>> -Layne
>>>>> Sent from my iPhone, so please excuse any misspelled words or 
>>>>> embarrassing auto-corrects!
>>>>> 
>>>>> On Feb 24, 2018, at 12:29 PM, "ch...@wbmfg.com" <ch...@wbmfg.com> wrote:
>>>>> 
>>>>>> Layne, what is the real world chance of anyone discovering that you are 
>>>>>> transporting to one of use via VPN?
>>>>>>  
>>>>>> I think the chance is low. 
>>>>>> Then if discovered, what is the chance that the programmers will care?
>>>>>>  
>>>>>> When I was working with Dallas, I had quite a few of them agreeing to 
>>>>>> the VPN method. 
>>>>>>  
>>>>>> How about this,  you sell to me, I take delivery in a data center very 
>>>>>> close to you.
>>>>>>  
>>>>>> Then what I do to transport to the edge server is my business... 
>>>>>> right?
>>>>>>  
>>>>>> From: Layne Sisk
>>>>>> Sent: Friday, February 23, 2018 10:19 PM
>>>>>> To: af@afmug.com
>>>>>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>>>>>>  
>>>>>> When they do you won’t be able to resell it, they will just sell it to 
>>>>>> your customers and you won’t make anything. 
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> Layne Sisk
>>>>>> 
>>>>>> ServerPlus
>>>>>> 
>>>>>> 801.426.8283, ext 102
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>>   
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett
>>>>>> Sent: Friday, February 23, 2018 6:40 PM
>>>>>> To: af@afmug.com
>>>>>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> That's how technology is.
>>>>>> 
>>>>>> Until DirecTV, Google, Sony, etc. get full line-ups OTT, you're not 
>>>>>> going to find something you can sell that's going to have a full line-up.
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> -
>>>>>> Mike Hammett
>>>>>> Intelligent Computing Solutions
>>>>>> 
>>>>>> Midwest Internet Exchange
>>>>>> 
>>>>>> The Brothers WISP
>>>>>> 
>>>>>>

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Matt Hoppes]

Sure. But it doesn’t matter what data center you’re in. You’re not getting a 
Gigabit connection back to your NOC for $100/month. 

> On Feb 25, 2018, at 14:24, Adair Winter <ada...@amarillowireless.net> wrote:
> 
> Matt,
> It's not rocket science, move in to a real data center that has decent 
> connectivity and you can too can get access to these things.
> 
>> On Sun, Feb 25, 2018 at 1:04 PM, Matt Hoppes 
>> <mattli...@rivervalleyinternet.net> wrote:
>>   How are people getting direct fiber feeds for $100/month?
>> 
>> Clearly I need to stop by your booth and see what has changed since we last 
>> talked. 
>> 
>>> On Feb 25, 2018, at 13:43, Layne Sisk <la...@serverplus.com> wrote:
>>> 
>>> Chuck,
>>>   We should talk.  We have so many more connection points now it is 
>>> pretty easy and cheap to connect to us.  Most connections now are between 
>>> $100 and $600.  
>>> 
>>> -Layne
>>> Sent from my iPhone, so please excuse any misspelled words or embarrassing 
>>> auto-corrects!
>>> 
>>> On Feb 24, 2018, at 12:29 PM, "ch...@wbmfg.com" <ch...@wbmfg.com> wrote:
>>> 
>>>> Layne, what is the real world chance of anyone discovering that you are 
>>>> transporting to one of use via VPN?
>>>>  
>>>> I think the chance is low. 
>>>> Then if discovered, what is the chance that the programmers will care?
>>>>  
>>>> When I was working with Dallas, I had quite a few of them agreeing to the 
>>>> VPN method. 
>>>>  
>>>> How about this,  you sell to me, I take delivery in a data center very 
>>>> close to you.
>>>>  
>>>> Then what I do to transport to the edge server is my business... right?
>>>>  
>>>> From: Layne Sisk
>>>> Sent: Friday, February 23, 2018 10:19 PM
>>>> To: af@afmug.com
>>>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>>>>  
>>>> When they do you won’t be able to resell it, they will just sell it to 
>>>> your customers and you won’t make anything. 
>>>> 
>>>>  
>>>> 
>>>> Layne Sisk
>>>> 
>>>> ServerPlus
>>>> 
>>>> 801.426.8283, ext 102
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>>   
>>>> 
>>>>  
>>>> 
>>>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett
>>>> Sent: Friday, February 23, 2018 6:40 PM
>>>> To: af@afmug.com
>>>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>>>> 
>>>>  
>>>> 
>>>> That's how technology is.
>>>> 
>>>> Until DirecTV, Google, Sony, etc. get full line-ups OTT, you're not going 
>>>> to find something you can sell that's going to have a full line-up.
>>>> 
>>>> 
>>>> 
>>>> -
>>>> Mike Hammett
>>>> Intelligent Computing Solutions
>>>> 
>>>> Midwest Internet Exchange
>>>> 
>>>> The Brothers WISP
>>>> 
>>>> 
>>>> 
>>>> 
>>>> From: "Clint Wiley" <cl...@hagerstownfiber.com>
>>>> To: af@afmug.com
>>>> Sent: Friday, February 23, 2018 6:01:32 PM
>>>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>>>> 
>>>> That’s actually a good point. This is a rapidly moving area. I don’t want 
>>>> to choose the wrong technology/solution.
>>>> 
>>>> Thanks,
>>>> _
>>>> Clint Wiley
>>>> Hagerstown Fiber Internet
>>>> 
>>>>  
>>>> 
>>>> 
>>>> On Feb 23, 2018, at 6:23 PM, Mike Hammett <af...@ics-il.net> wrote:
>>>> 
>>>> The statement of the week...
>>>> 
>>>> 
>>>> 
>>>> -
>>>> Mike Hammett
>>>> Intelligent Computing Solutions
>>>> 
>>>> Midwest Internet Exchange
>>>> 
>>>> The Brothers WISP
>>>> 
>>>> 
>>>> 
>>>> 
>>>> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
>>>> To: af@afmug.com
>>>> Sent: Friday, February 23, 2018 5:04:40 PM
>&

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Matt Hoppes]

  How are people getting direct fiber feeds for $100/month?

Clearly I need to stop by your booth and see what has changed since we last 
talked. 

> On Feb 25, 2018, at 13:43, Layne Sisk <la...@serverplus.com> wrote:
> 
> Chuck,
>   We should talk.  We have so many more connection points now it is 
> pretty easy and cheap to connect to us.  Most connections now are between 
> $100 and $600.  
> 
> -Layne
> Sent from my iPhone, so please excuse any misspelled words or embarrassing 
> auto-corrects!
> 
> On Feb 24, 2018, at 12:29 PM, "ch...@wbmfg.com" <ch...@wbmfg.com> wrote:
> 
>> Layne, what is the real world chance of anyone discovering that you are 
>> transporting to one of use via VPN?
>>  
>> I think the chance is low. 
>> Then if discovered, what is the chance that the programmers will care?
>>  
>> When I was working with Dallas, I had quite a few of them agreeing to the 
>> VPN method. 
>>  
>> How about this,  you sell to me, I take delivery in a data center very close 
>> to you.
>>  
>> Then what I do to transport to the edge server is my business... right?
>>  
>> From: Layne Sisk
>> Sent: Friday, February 23, 2018 10:19 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>>  
>> When they do you won’t be able to resell it, they will just sell it to your 
>> customers and you won’t make anything. 
>>  
>> Layne Sisk
>> ServerPlus
>> 801.426.8283, ext 102
>> 
>> 
>> 
>> 
>>   
>>  
>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett
>> Sent: Friday, February 23, 2018 6:40 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>>  
>> That's how technology is.
>> 
>> Until DirecTV, Google, Sony, etc. get full line-ups OTT, you're not going to 
>> find something you can sell that's going to have a full line-up.
>> 
>> 
>> 
>> -
>> Mike Hammett
>> Intelligent Computing Solutions
>> 
>> Midwest Internet Exchange
>> 
>> The Brothers WISP
>> 
>> 
>> 
>> From: "Clint Wiley" <cl...@hagerstownfiber.com>
>> To: af@afmug.com
>> Sent: Friday, February 23, 2018 6:01:32 PM
>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>> 
>> That’s actually a good point. This is a rapidly moving area. I don’t want to 
>> choose the wrong technology/solution.
>> 
>> Thanks,
>> _
>> Clint Wiley
>> Hagerstown Fiber Internet
>>  
>> 
>> On Feb 23, 2018, at 6:23 PM, Mike Hammett <af...@ics-il.net> wrote:
>> 
>> The statement of the week...
>> 
>> 
>> 
>> -
>> Mike Hammett
>> Intelligent Computing Solutions
>> 
>> Midwest Internet Exchange
>> 
>> The Brothers WISP
>> 
>> 
>> 
>> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
>> To: af@afmug.com
>> Sent: Friday, February 23, 2018 5:04:40 PM
>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>> 
>> Maybe. Time will tell.
>> 
>> On Feb 23, 2018, at 17:46, Mike Hammett <af...@ics-il.net> wrote:
>> 
>> I think those that go over the public Internet don't have nearly the same 
>> lineup.
>> 
>> 
>> 
>> -
>> Mike Hammett
>> Intelligent Computing Solutions
>> 
>> Midwest Internet Exchange
>> 
>> The Brothers WISP
>> 
>> 
>> 
>> From: ch...@wbmfg.com
>> To: af@afmug.com
>> Sent: Friday, February 23, 2018 4:16:50 PM
>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>> 
>> Well, the are all allowing all the other streamers to deliver it via the 
>> public internet, why not RCTV?
>> 
>> Does not seem fair to discriminate against the smaller companies like this.
>> 
>> -Original Message- 
>> From: Clint Wiley
>> Sent: Friday, February 23, 2018 3:12 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>> 
>> I agree that a VPN makes plenty of sense. I get why they do it but it adds 
>> an expense that may take me a good bit of time to recover.
>> 
>> Thanks,
>> _
>> 
>> Clint Wiley
>> Hagerstown Fiber Internet
>> 
>> > On Feb 23, 2018, at 4:56 PM, "ch...@wbmfg.com" <ch...@wbmfg.com> wrote:
>> >
>> > That is not by choice.  The content providers all have a different 
>> > tolerance as to how 

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Matt Hoppes]

Not that I’m the gospel of TV - but I know how they are getting their feeds and 
it’s on the up and up. 

> On Feb 24, 2018, at 19:03, Rory Conaway <r...@triadwireless.net> wrote:
> 
> Matt just emailed me and said that the way Viva was set up was fine.
>  
> Rory
>  
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
> Sent: Saturday, February 24, 2018 12:27 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>  
> Layne, what is the real world chance of anyone discovering that you are 
> transporting to one of use via VPN?
>  
> I think the chance is low. 
> Then if discovered, what is the chance that the programmers will care?
>  
> When I was working with Dallas, I had quite a few of them agreeing to the VPN 
> method. 
>  
> How about this,  you sell to me, I take delivery in a data center very close 
> to you.
>  
> Then what I do to transport to the edge server is my business... right?
>  
> From: Layne Sisk
> Sent: Friday, February 23, 2018 10:19 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>  
> When they do you won’t be able to resell it, they will just sell it to your 
> customers and you won’t make anything. 
>  
> Layne Sisk
> ServerPlus
> 801.426.8283, ext 102
> 
> 
> 
> 
>   
>  
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett
> Sent: Friday, February 23, 2018 6:40 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>  
> That's how technology is.
> 
> Until DirecTV, Google, Sony, etc. get full line-ups OTT, you're not going to 
> find something you can sell that's going to have a full line-up.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> From: "Clint Wiley" <cl...@hagerstownfiber.com>
> To: af@afmug.com
> Sent: Friday, February 23, 2018 6:01:32 PM
> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
> 
> That’s actually a good point. This is a rapidly moving area. I don’t want to 
> choose the wrong technology/solution.
> 
> Thanks,
> _
> Clint Wiley
> Hagerstown Fiber Internet
>  
> 
> On Feb 23, 2018, at 6:23 PM, Mike Hammett <af...@ics-il.net> wrote:
> 
> The statement of the week...
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
> To: af@afmug.com
> Sent: Friday, February 23, 2018 5:04:40 PM
> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
> 
> Maybe. Time will tell.
> 
> On Feb 23, 2018, at 17:46, Mike Hammett <af...@ics-il.net> wrote:
> 
> I think those that go over the public Internet don't have nearly the same 
> lineup.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> From: ch...@wbmfg.com
> To: af@afmug.com
> Sent: Friday, February 23, 2018 4:16:50 PM
> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
> 
> Well, the are all allowing all the other streamers to deliver it via the 
> public internet, why not RCTV?
> 
> Does not seem fair to discriminate against the smaller companies like this.
> 
> -Original Message- 
> From: Clint Wiley
> Sent: Friday, February 23, 2018 3:12 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
> 
> I agree that a VPN makes plenty of sense. I get why they do it but it adds 
> an expense that may take me a good bit of time to recover.
> 
> Thanks,
> _
> 
> Clint Wiley
> Hagerstown Fiber Internet
> 
> > On Feb 23, 2018, at 4:56 PM, "ch...@wbmfg.com" <ch...@wbmfg.com> wrote:
> >
> > That is not by choice.  The content providers all have a different 
> > tolerance as to how their product is piped around.  RealChoice could drop 
> > it and probably ship the product over the public internet and never get 
> > caught, however they risk losing channels if they ever get caught.
> >
> > Not sure what their current deal is, when I was working with them I was 
> > trying to get the programmers to allow content via VPN or VLAN over VPN 
> > (silly, right)  over the public internet.  Some of them were OK with it.
> >
> > -Original Message- From: Matt Hoppes
> > Sent: Friday, February 23, 2018 2:46 PM
> > To: af@afmug.com
> > Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
> >
> > RealChoice would be a great option if they would drop their private line 
> > requirement.
> >
> >> On Feb 23, 2018, at 15:39, Clint Wiley <cl...@hagerstownfiber.com> wrote:
> >>
> >> Hi,
> >>
> >> I wanted to see if any of you are offering IPTV to your customers. If so, 
> >> are any of you using either RodeoTV or RealChoice TV as the wholesale 
> >> provider? Can any of you provide feedback, thoughts, experiences, etc. on 
> >> either provider?
> >>
> >> Thanks,
> >> _
> >> Clint Wiley
> >> Hagerstown Fiber Internet
> 
>  
>  
>  

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Matt Hoppes]

I've tried this argument... I'll put a router in your data center... 
that's my demarc.


They said no.

Something else is funny.

On 2/24/18 2:27 PM, ch...@wbmfg.com wrote:
Layne, what is the real world chance of anyone discovering that you are 
transporting to one of use via VPN?

I think the chance is low.
Then if discovered, what is the chance that the programmers will care?
When I was working with Dallas, I had quite a few of them agreeing to 
the VPN method.
How about this,  you sell to me, I take delivery in a data center very 
close to you.

Then what I do to transport to the edge server is my business... right?
*From:* Layne Sisk
*Sent:* Friday, February 23, 2018 10:19 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] RodeoTV vs. RealChoice TV

When they do you won’t be able to resell it, they will just sell it to 
your customers and you won’t make anything.


Layne Sisk

ServerPlus

801.426.8283, ext 102 <tel:801.426.8283%2C%20ext%20102>

New logo xl <http://www.serverplus.com/>

http://i.imgur.com/VOz763A.png

http://i.imgur.com/xvQYYWa.png <https://www.facebook.com/ServerPlus365/>

http://i.imgur.com/ELG0AB1.png <https://twitter.com/RealServerPlus>

Utah 100 fast50-01Inc 5000

*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Mike Hammett
*Sent:* Friday, February 23, 2018 6:40 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] RodeoTV vs. RealChoice TV

That's how technology is.

Until DirecTV, Google, Sony, etc. get full line-ups OTT, you're not 
going to find something you can sell that's going to have a full line-up.




-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>



*From: *"Clint Wiley" <cl...@hagerstownfiber.com>
*To: *af@afmug.com
*Sent: *Friday, February 23, 2018 6:01:32 PM
*Subject: *Re: [AFMUG] RodeoTV vs. RealChoice TV

That’s actually a good point. This is a rapidly moving area. I don’t 
want to choose the wrong technology/solution.


Thanks,
_
Clint Wiley
Hagerstown Fiber Internet


On Feb 23, 2018, at 6:23 PM, Mike Hammett <af...@ics-il.net> wrote:

The statement of the week...



-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>

<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>

<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>



*From: *"Matt Hoppes" <mattli...@rivervalleyinternet.net>
*To: *af@afmug.com
*Sent: *Friday, February 23, 2018 5:04:40 PM
*Subject: *Re: [AFMUG] RodeoTV vs. RealChoice TV

Maybe. Time will tell.


On Feb 23, 2018, at 17:46, Mike Hammett <af...@ics-il.net> wrote:

I think those that go over the public Internet don't have nearly
the same lineup.



-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>

<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>

<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>



*From: *ch...@wbmfg.com
*To: *af@afmug.com
*Sent: *Friday, February 23, 2018 4:16:50 PM
*Subject: *Re: [A