I've done the same, pulling the Workstation name, which depending on your
network, is virtually as good.
I was getting the workstation name for some workflow specific to one PC
(changed the default ticket source to fax for a machine dedicated to
scanning of documents), look through the list
Hi All,
I have found a extrange behaviour on my ARS 5.1.2:
I have an Active Link with a Run Process Action and the command line is:
%PROGRAMFILES%\MyDirectory\ExeFile.exe %PROGRAMFILES%
\MyDirectory\ConfigFile.cfg
And this is what I get in the log file:
ACTL 2: Run Process
ACTL
Hi,
Need solution for the following problem:
i wrote runprocess :PERFORM ACTION ACTIVE LINK 1 (button)in filter in
submit mode.This will call another set of active link which was written on
that button.
If i write this PERFORM ACTION ACTIVE LINK 1 in activelink,it is working
fine by calling
PERFORM ACTION ACTIVE LINK
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kalyan Krishna Nethy
Sent: 22 January 2007 13:55
To: arslist@ARSLIST.ORG
Subject: need clarification..
Hi,
Need solution for the following
Try using the employeeID field. That is populated with the EDI/PI
number that is unique to the employee and is their CAC card number.
They can't get a computer account without one. EDI/PI number is 11
characters long.
Sully
From: Action Request System
We actually used the USNCreated value for our unique id. This value is
never imported into ARS, but it does fulfill the needs of the importing
the users.
Thanks,
Andrew Baxter
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Anyone have any issues with installing Patch 20 on Windows 2003, ARS 6.3
Patch 17 with ITSM installed (All apps), MS SQL 2000?
First, I cannot find four files to replace:
Arfjavascr63.dll, ardlib.dll, Flahboard.dll, upmssql.dll
After I replace all the other files which can be found and I try to
Hi All,
The specified module could not be found.
In my case I discovered that DWMAPI.DLL is missing.
Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dudley, Joelie
Sent: 22 January 2007 15:29
To: arslist@ARSLIST.ORG
We are on a different platform but found that we could not just install the
specified files but had to run the full install package. Without running the
install package the server complained about missing many .so files.
On 1/22/07, CONDREA, Daniel [EMAIL PROTECTED] wrote:
Hi All,
The
I have a table on the form that displays entries from
GN:CallEntry, our main call-tracking form. The selection
criteria is EXTERNAL( $Find Entries Entry list$), which
means, Go to Find Entries Entry list and get the selection
criteria.
I had an active link that was supposed to set Find Entries
Filters cannot push buttons. Sorry
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kalyan Krishna Nethy
Sent: Monday, January 22, 2007 4:55 AM
To: arslist@ARSLIST.ORG
Subject: need clarification..
Hi,
Need solution for
I noticed that 7.00.01 patch 1 is on Remedy's website, but when I try an access
it, there is a message it can't find the file.
Has anyone else had this problem?
___
UNSUBSCRIBE or access ARSlist Archives at
Yes. I just submitted a ticket to support.
Michelle
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: Monday, January 22, 2007 9:06 AM
To: arslist@ARSLIST.ORG
Subject: 7.00.01 Patch 1
**
I
I'm getting HTTP 500 - Internal server error messages all over the
place on Supportweb so I assume they're having issues.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: Monday,
I've seen this before. The directory structure is beginning to shape up
and files will be uploaded throughout the day. I can already see the
Administrator client file.
Thanks,
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
eMail: [EMAIL PROTECTED]
_
From:
I would check with your Exchange administrator(s) and make sure that the
Exchange Server is configured to ACCEPT incoming connections via SMTP.
It is disabled by default, I believe.
Michael W. Luttmann
Senior Database Administrator
[EMAIL PROTECTED]
-Original Message-
From: Action
If you really need to work a filter off the action of a button, you could
have an active link update an field and save the record. Your filter
could fire off the flag being set in that field. I recommend you don't
use this solution. If you explained what you are trying to do, the list
might
I think he is not trying to have a button fire a filter...but instead trying
to have a filter push a buttonafter further reflection the opposite
would work (in theory)...if you have your filter set a flag field...and then
have an AL that fires on after submit or after modify and check for that
Thanks to all who replied to this.
To explain better what I was trying to do, we have a field that contains a
FedEx tracking number. Management wanted to be able to have a user click a
link, and have just FedEx's basic tracking information appear within a Remedy
Dislpay Only form. They also
Is there a way to have a filter fire a series of Active links, like the
PERFORM ACTION ACTIVE LINK command is explained in the manual?
Ron Smith
Web/Remedy System Developer
Providence Health System
[EMAIL PROTECTED]
503-216-7866
From: Action Request
Jim,
I capture the IP address and store it with other computer and user data
in a logging form when users log in. You could add a filter that emails
you anytime a specific username is used to login.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
you will notice that the PERFORM ACTION ACTIVE LINK says it runs in AL but
not in F/E...so unless your using a Filter to set a flag and having an AL
fire after submit/modify to check that flagunless you have an AL that is
doing a push to the form that is having the filter fire...then you could
It looks like the only files on the ftp server (filedownload.bmc.com) are
the client (admin/user/alert).
Axton
On 1/22/07, Bruce Scott [EMAIL PROTECTED] wrote:
** I've seen this before. The directory structure is beginning to shape
up and files will be uploaded throughout the day. I can
...on a related note, if you need to determine if a particular program
is installed you could use a Set Fields $PROCESS$.
$zTmpField1$ = C:\Program Files\DameWare Development\DameWare Mini
Remote Control\dwrcc.exe
$zTmpField2$ = $PROCESS$ cmd.exe /c if exist $zTmpField1$ (echo
Yes) else (echo
Using the installer worked…thanks ☺
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Frank Caruso
Sent: Monday, January 22, 2007 8:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Patch 20 - Install Issues
** We are on a
LJ.
And the real problem is that the filter has no idea if it was call in
the context of an AL Push action, FL Push action, Web Service call, or
a Client Submit/Modify action. It just knows that the SERVER is
doing a Submit or Modify and not how it was asked to do that type of
transaction. ( So
Greetings All,
This would be my forst posting in a loong time
Does anyone know of any source control tools that is Unix based other than
PVCS that Remedy currently has published in the Admin tool.
I am currently using Unix E6800 ARS 6.3.19 (server) and ITSM 6.x, CMDB
1.1.3
Thanks
Sameh
Fellow Professionals,
We are currently using the email engine to page (email Page) a person. The
email engine log indicates successful delivery however, the person is not
paged.
Platform: ARS 6.3.19 (Unix)E6800
Oracle: 10Gr2
Most likely the email engine log is showing that the message was sent.
It wouldn't show successful delivery to the service provider.
There are several reasons why this could be happening and they may not
be related to the AR System. The service provider may be rejecting the
email. The email
We had that problem here when they moved to a new Exchanger server also
and as Dave said they might have SMTP turned off.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Monday, January 22, 2007 11:50
Thanks Dave,
I actually did test with the email address and it work
Sameh.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: January 22, 2007 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine
Try sending the message to your email address. Look for anything odd.
Often a service provider will not accept an email if the from email
address is not valid. It could also be a formatting issue. Once you
have a test email sent to you then copy and paste the message into a new
email. Send
Well...as you can tell...Email is not a guaranteed delivery scenario. I
would suggest trying to do snpp paging if it is an option with the
provider...at least with SNPP you get confirmation from the provider that
the message was accepted...you still cannot guarantee delivery...but it's a
bit more
Hi there,
I´m trying to code a java application to receive ARS Alerts. Java
1.5 and ARS 6.3.
My server has 3 alerts for my user.
I open the socket, register for alerts, but, I only receive one
message from socket, and that message only contains server IP and
message type. All other fields
Problem solved!
I must send a ack message in the server´s OutputStream before
receive any alert.
Thanks
Luis
On 1/22/07, Luis Andrade [EMAIL PROTECTED] wrote:
Hi there,
I´m trying to code a java application to receive ARS Alerts. Java
1.5 and ARS 6.3.
My server has 3 alerts for my user.
I am trying to find out what other companies do if their companys password
policy is set every 90 days, concerning systems using AREA LDAP
configuration.
Does anyone have an automated process for the password change for zsystem?
Any thoughts or Suggestions.
UNCLASSIFIED
With paging, be sure that your message doesn't exceed character limits.
Example: Subject line may have a 128 character limit. Also, special
characters can be incorrectly interpreted, like using parenthesis or
dashes.
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-2525
Anyone know if the 5.x user client will work against a 7.x AR Server? I
know it wouldn't be officially supported.
Thanks
Kyle
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
we have 5.x clients here against a 7.0.1 server all is fine apart from
of course the lack of support for 6.x or 7.x features such as
navigation bars, tree fields etc...
Stephen
On 22/01/07, Kyle Whitley [EMAIL PROTECTED] wrote:
Anyone know if the 5.x user client will work against a 7.x AR
Be careful. Some 6.x and 7.x workflow will not work with the 5.x
client. Fields that are set as Drop List for Menu will not display
correctly. There is also a known issue with 7.x server set for uni-code
and memory leaks with older clients.
I don't remember the other issues off the top of my
Also, if using a unicode db, using pre 7.0.01 clients will cause a massive
memory leak in the arserverd. I believe this is fixed in patch 001. We
received pre-QA patch 001 that addressed the issue, but I see no mention of
the issue in the server readme for 7.0.01 server patch 001.
Axton Grams
We have the need to place electronic patient health information into our
Helpdesk application into permissioned off fields. In this day and age,
Data Security in the Healthcare field is at DEFCON 5, I know from
personal experience at Providence. We are about to implement workflow
to log when a
Hello All.
I'm trying to get a better understanding regarding the Operation Impact column
on the matrix table for the DST March 2007 change. On the matrix it states Web
Services and Import/Export time calculations will be off by 1 hour. Regarding
Web Services, it's a non-issue we're not
Ron,
I would say this is outside the Realm of ARS, as the DB connection is the
issue..
Now maybe BMC will add this feature in the future for tracking all data
accessed with from DB level or ARS, but I do know know of anything like this
yet.
I would recommend checking your DB.. Oracle has
Oh, and as a sidebar,
Defcon 5 is Safe and Happy,
Defcon 1 is Complete Alert, we are under attack.. FYI (for your information)
But I did get the point.
http://en.wikipedia.org/wiki/DEFCON
On 1/22/07, patrick zandi [EMAIL PROTECTED] wrote:
Ron,
I would say this is outside the Realm of ARS, as
If crystal is the only external app using the AR System ODBC driver, maybe you
could try to log an attempt to perform a search, when the CLIENT-TYPE is the AR
ODBC driver.. I think the value for that is 6... I haven't tried it but it must
might be possible to write a piece of workflow when the
Joe,
But that does not prevent someone connecting through the ODBC connectors
outside ARS and pull the data.
I could use the DB to Gain access to ARS data, and you not know it... This
is the Hippa issue.
Auditing on the DB is a must.
(you might need an Admin position added - just to keep up with
http://www.securityfocus.com/infocus/1689
On 1/22/07, patrick zandi [EMAIL PROTECTED] wrote:
Joe,
But that does not prevent someone connecting through the ODBC connectors
outside ARS and pull the data.
I could use the DB to Gain access to ARS data, and you not know it...
This is the Hippa
Also note the big bulleted section that says:
Additional information AR System 6.03 and AR System 7.0.01 customers
Failure to load the patches will result in the following issues:
Display of date/time information within a mid-tier web client will be
off by one hour if performed between the old
CRUG to be held in Charlotte on Thursday 1/25/2007 @ 12:00 PM - 3:00 PM
Compass Group
2400 Yorkmont Road
Charlotte, NC 28217
Any questions, please email me off the list @
[EMAIL PROTECTED]
Thanks, Doug
Doug Tanner
Senior Developer
Remedy Skilled Professional (RSP)
(704)
I know that the server sets the date and time in the Resolved field but
out of 52'000 tickets 5 of them have a date three years from the close
date. My answer was the server just had a hiccup. Has anyone seen this
before?
6.03
Patch 18
on HP UX
I like that 'Thou shalt not lie - unless you are a enterprise software
salesman' header on that web page :-)
Nice article though..
Joe
- Original Message
From: patrick zandi [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, January 22, 2007 3:10:50 PM
Subject: Re: Logging if
someone might have played around with the server time for a while.. and then
reset it back.. The server couldn't suddenly decide to timestamp it
differently.. and then get back to normal..
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From:
Hi John,
I've seen this before. The date was hard coded in a macro a user had created.
The user tried to circumvent some workflow by adjusting the end date stored in
the macro. The server recorded the end date as it was passed from the
tweaked macro.
Eric Cleereman
-Original
Hi all,
I have a problem when converting a macro to an open window active link
action.
Here is the macro :
1) Set Current Working Schema to PR-Problem ($_SERVER$)
2) No match error -- 1 (ERROR)
Message text - Non existent problem number for this query.
3) Suppress empty lists optin --
On our Remedy server, in the User.log files we have intermittent logs
showing:
USER TID: 004616 RPC ID: 100596 Queue: Fast Client-
RPC: 390620USER: Joe User /* Mon Jan 22
2007 12:13:57.7880 */ INFO EXT AUTH The authentication service is
not
Pat you are right. I had to rewatch War Games to remember that. ;P
Ron Smith
Web/Remedy System Developer
Providence Health System
[EMAIL PROTECTED]
503-216-7866
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Please excuse this long post. Im stuck and need another set of eyes. I
have a feeling what Im trying to do should not be as hard as it seems, but
its kickin my butt right now. I need a sanity check on overall approach
to do the following, and some advice on specific issues we are running
Ron
it depends on whether your user/s are using Crystal from within Remedy, if
so, it is not a problem, if they are using Crystal from outside, then I don't
think there is any way. Unless you use something like a parental block which
stores key strokes and parse the log for Crystal!I wonder
Hi William
this might be a really stupid question but, why not use Set Fields to
retrieve the group list from the child form? rather than work with tables.
surely you have a unique field that identifies the child record? if so then
just run an active link that gets the value set in the field
Let me interject something in here that you may not have been aware of.
When enabling 'Allow multiple assign groups' you are in essence killing your
performance. This is due to the fact that remedy will do a 'c112' LIKE
%groupid$ ' type of search when performing searches on records. I believe
an
Pat you are correct, this is a HIPPA issue. For the most part we only
allow access through the ARODBC. But you did bring up another issue
that we haven't addressed yet, we do have another connection or two that
needs to be looked at that also has a direct DB connection. I will be
bringing that
I found this
http://www.mattreinfeldt.com/forums/ubbthreads.php/ubb/showflat/Number/1
34062/page/5
but I don't think this your problem.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nick Hromyak
Sent: Monday, January 22,
That was a stroll down memory lane ;)
Your point of contention more than likely exists in 1 of 2 places:
- directory server
- arserver
note that there are other possibilities, network devices, server farm
configuration, etc.
If you turn on server statistics, you can see if there are any thread
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers
Are
do a ARplugin Debug, and wait for it to happen.. after it does.. immediately
shut the log off..
hope that helps some..
On 1/22/07, Axton [EMAIL PROTECTED] wrote:
** That was a stroll down memory lane ;)
Your point of contention more than likely exists in 1 of 2 places:
- directory server
-
Hi List,
My Client is looking for upgrading his workstation from
present XP to MS Vista OS. As of now we are using ARSystem 6.3 on
windows server 2003. Please let me know if BMC has come up with 6.3 USER
tool compactable with MS Vista OS.
Thanks Regards,
Pavan Kumar AV -
Hello list,
I've a view form in my server. I deleted a field from the form as well as
from the corresponding database view. Should I need to re-create the View
form? Whenever, I 'm trying to search the form, it throws a database
error, ARERR [552] Failure during SQL operation to the database
68 matches
Mail list logo
