After much effort, I discovered a cause for your error that I do not
understand but have worked around. The workaround is appropriate for you as
well.
I get exactly your symptoms which is a stack corruption generally followed
by a bad return or as we used to say many many moons ago: a bad
Addendum:
I might add that the results are also consistent (in their inconsistency at
least) on a different OS and hardware platform. One in which I can trap
buffer overwrites, double frees and the like on the instruction that they
occur. (see ElectricFence - unfortunately, not available for
But driver define qualifier in the same way (malloc), for example see
function APIARGetListEntry in api.c, and FreeAR.. works without errors.
Why ???
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys
Sent:
Most likely you are compiling against a different msvcrt version then the
Remedy API is compiled against. I've run in to this when writing plugins,
aparently it's also an issue with normal API's. What happens is that
somewhere along the line the Remedy API allocates some memory. But since the
API
I use MS Visual Studio .NET 2005 (8.0), lib-files I get from Remedy 7.01
and I have problem with FreeAR...()
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hugo Visser
Sent: Tuesday, May 29, 2007 12:19 PM
To:
One of the benefits of using ARSPerl and the API is: all fields will be
translated for you. You do not have to mind about things like status values
(0,1,2) to their aliases (New, Assigned etc). Same goes for diary fields,
this will look like a mess in the database since the whole diary field is
From the C API Reference guide:
**
Before you write C API programs, you must verify system requirements and
install the API package, which includes the following components:
Microsoft Visual Studio .NET 2003 or later, or built with Microsoft Visual
C++ version 7.0 (for Windows)
Code
Hi Hugo,
As I said, I got exactly the same results on a Sun sparc running Solaris 5.9
with and without ElectricFence (a free malloc replacement that is used to
debug malloc issues - will work with Linux!). This will tend to rule out
anything to do with msvcrt.dll versions although certainly
Hi Ben,
I think the API ref is targeted at plugin developers, I got the described
behaviour when running debug builds. The errors go away if you build your
debug build against the release version of the crt (if using the correct
runtime). But then I again I think that passing around chunks of
Yes, I develop plug-in for Remedy.
It's stranger that this problem go away when I just compile and occur when I
start debug.
Ok, thanks for information
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Hugo
Turn on your søl/api log and look for long queries.
--
Jarl
On 5/29/07, Francois - BTT [EMAIL PROTECTED] wrote:
**
Hi All,
We are trying to consume a web service in Remedy but keep receiving the
following in the mid-tier logs…
May 29, 2007 10:16:04 AM - SEVERE
Hello all,
I have an interesting one;
The Report console for the ITSM out of box reports
seems to be missing a lot of the reports that should
be available to the users on the drop-down menu of the
RRC:Reporting form.
When I track the *.rpt files down on the UNIX box I
can find 59 files. When
Just create a vendor form. It's very easy. Once the vendor form is in
place, you can do AD updates through standard workflow.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub
Sent: Sunday, May 27, 2007
Hi everyone,
We have installed ARSystem onto a database copied from an old system. (New
system ARS 7.01, patch2, Linux server, Oracle 10).
We have a form with a single record that displayed fine in the old system. In
the new you can display it OK in Query mode, but if you try to display the
Be sure that none of the fields are pointing at the old server name. If you
have a table field it may not be server independent.
-Original Message-
From: Dwayne Martin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 29 May 2007 10:40 am
Subject: Asynchronous even occured and glibc
The report visibility is affected if your server has been localized, and
if the Locale values on the reports don't match. In the ITSM 7
installations I have worked with, Locale in the canned reports is either
null, en, or en_US. They need to be the same, and match the locale of
your server in
Dwayne -
You say copied from an old system. Was this old system's AR Server the
same version as the new system?
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Dwayne Martin [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/29/2007 09:40
I have encountered this behavior, with the following environment:
ARSYSTEM SQL SERVER
* DL385 2 x Dual Core 2.6 ghz 10 gb RAM
* Windows Server 2003 Enterprise x64
* SQL Server 2005 x64
* ARSystem Database
REMEDY AR SERVER
* DL385 2 x Dual Core 2.2 ghz 10 gb RAM
* Windows Server 2003 Enterprise
Dwayne,
If records are not showing in form but are showing in result list. Then
their history table entries are missing. Against each regular form in
remedy you will found one t table and one corresponding h table e.g. if
schemaid is 369 then check table t369 and h369 each table should have
same
George,
Yes, I am quite sure I opened the form in the Admin tool and saved it, but it
didn't do any good.
But just to be sure, I tried it again- and this time IT WORKED !
Thank you for prodding me into trying it again.
Thanks also to Roger, Tony and Sharma for your replies.
Best Wishes,
Did you rebuild 'driver' in your environment (i.e. same compiler/IDE and
OS etc) and run?? And it still runs without any errors? If so - your
problem is most likely with the run-time library you're linking to - In
Visual Studio .NET, ensure that your Project settings include --
Multi-threaded DLL
The problem was resolved with a new ardbcquery.dll that I got from support.
It is supposed to be part of 7.0.2 patch 4 when it's released.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Williams
Sent: Wednesday,
Anyone out there know how to make a long raw into a clob (oracle Style)
Version 10.2.0.3
--- And yes I still had some of those laying around from the 4.0 days.
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives
Hi Dwayne,
If the records are being shown in the result list and not being displayed in
the form when selected, then this probably means that there is a mismatch in
the number of entries in t table and h table. Check the count of recorrds in
t table and it's underlying h table.
Rgds,
Nisha
My joy has turned to sorrow! The problem has returned. Now I can't even open
it in query mode. When I try,
*** glibc detected *** double free or corruption (fasttop): 0x13090690 ***
appears on the server display, the server crashes, and
ARERR [91] RPC call failed : RPC: Unable to receive;
Dwane -
The problem is that there are database structure changes between v6.3 and
v7 (and most major versions for that matter.)
You'll need to run the v7 installer against your new DB instance, and
choose upgrade.
hth,
tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Dwayne
Tony,
That is exactly what we did. We copied the db over to the new machine, than
ran did the 7.01 installation as an upgrade.
Dwayne
Original message
Date: Tue, 29 May 2007 12:14:16 -0500
From: Tony Worthington [EMAIL PROTECTED]
Subject: Re: ARSList Question NOT SOLVED AFTERALL
Hi Dwayne,
What version of user tool you are using?
Perhaps upgrading the user tool version if not already
will help..
Thanks,
Mohan
--- Dwayne Martin [EMAIL PROTECTED] wrote:
Tony,
That is exactly what we did. We copied the db over
to the new machine, than ran did the 7.01
installation
Hmm... in that case I'll defer to the other folks on the list. :-)
Sorry couldn't be more help.
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Dwayne Martin [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/29/2007 12:18 PM
Please
Thanks, Mohan, but my User tool is also at 7.01 patch 2.
Dwayne
BTW: I do appreciate all these questions, even tho so far none of them have
solved the problem. At least people are trying and maybe something will work
eventually.
Original message
Date: Tue, 29 May 2007 10:31:31
Hi Dwayne,
If the error is coming from the user tool, can you
turn on the Activelink, filter and the DB logs and
email to see what is happening?
At the same time turn on the SQL log on the server
side and email it.
Thanks,
Mohan
--- Dwayne Martin [EMAIL PROTECTED] wrote:
Thanks, Mohan, but my
Hi everyone:
I've searched the list archives on this issue and saw some discussion of
this issue but no solutions.
Last week we upgraded our 5.1.2 server to 6.3 patch 21. Ever since then
users are getting ARERR 4568 any time they perform an action that
requires a business time
Yes.
Add new temporary field to form, same as the one with long. Created a
temporary table holding entryid and CLOB. Copy from the TxxxC
table to the temporary table.
Update the form (SQL) with data from the temporary table. Deleted the
original fields, added new one with the same id. SQL
Or you can do it the Remedy way. Add new fields, update all records
with a set field filter.
--
Jarl
On 5/29/07, Jarl Grøneng [EMAIL PROTECTED] wrote:
Yes.
Add new temporary field to form, same as the one with long. Created a
temporary table holding entryid and CLOB. Copy from the TxxxC
Earlier versions of the server refuses to start if the DB version did
not match the the version in the binaries.
--
Jarl
On 5/29/07, Tony Worthington [EMAIL PROTECTED] wrote:
Dwane -
The problem is that there are database structure changes between v6.3 and
v7 (and most major versions for that
Could you copy the exact runprocess here so we can try to help?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Tuesday, May 29, 2007 11:53 AM
To: arslist@ARSLIST.ORG
Subject: $PROCESS$
$PROCESS$ Application-Bus-Time-Diff $Tech Start$ $Tech Stop$ $Assigned
Group$ $Assigned Group$
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Tuesday, May 29, 2007 1:16 PM
To: arslist@ARSLIST.ORG
Listers,
does anyone know what the Support Org and Support Group Name menus are for
on the PM Requester tab ?
They are required fields but don't seem to do anything.
That also means that you can only have a requester who is also support staff
since your regular customers are not in any
From the 6.3 Advanced Guide:
Use the following syntax for the Application-Bus-Time-Diff calculation:
Application-Bus-Time-Diff StartTime EndTime
HolidayScheduleName WorkdayScheduleName
The startTime and endTime parameters are required in this command. Other
fields are optional and
Mohan,
Tried again, and there are no messages in the active link or filter log. The
sql and api logs have normal messages but no errors.
Dwayne
Original message
Date: Tue, 29 May 2007 10:51:23 -0700
From: Mohan Panchangmath [EMAIL PROTECTED]
Subject: Re: ARSList Question NOT
Yes, that's the lead I'm following now. I've put double quotes and am
now testing. Hopefully this fixes the problem. That's an undocumented
change between 5.1.2 and 6.3, maybe?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
Well...the manual has this to say
Application-Bus-Time-Diff start_time end_time
[holiday_schedule_name [workday_schedule_name]]
Returns an integer that represents the number of seconds between the start
and stop time, taking business hours into account.
So it looks like your using it
ah...saw that the dbl quotes weren't there...but didn't think that would
cause it
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Tuesday, May 29, 2007 12:43 PM
To: arslist@ARSLIST.ORG
Kaiser,
I'm trying to get this to work myself, so I'm not speaking as an authority, but
do you want quotes around the two $Assigned Group$s? Aren't they variables
just like $Tech Start$?
Dwayne Martin,
James Madison University
Original message
Date: Tue, 29 May 2007 13:23:56 -0500
The double quotes were the fix. Thanks to everyone who responded.
The double quotes were NOT required in version 5.1.2...they are now.
Norm
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Tuesday, May
While everybody is on the topic, I'm having a similar problem. But before I
submit it, can we attach MS Word documents to ARSLIST emails? I'd like to send
screen prints of my Business Time Segments entries, so you wonderful people
can tell me if I have them set up right.
Dwayne Martin,
James
I don't know if you CAN, but I would suggest that you don't. If you do, a
copy of that goes to 2000+ recipients, 90%+ of whom don't want it. Better
to pick a few people with whom you've been conversing on a thread, and email
them privately with it.
Rick
-Original Message-
From: Action
Thanks, Rick! Good idea!
Would anybody out there be willing to take a look at my setup and tell my why
it isn't working?
Dwayne Martin
Original message
Date: Tue, 29 May 2007 12:20:03 -0700
From: Rick Cook [EMAIL PROTECTED]
Subject: Re: RESOLVED: $PROCESS$
Hi Sylvia,
Shift Manager is a literal string. You need quotes if it is two words, but
in some cases (don't know if this is one of them) you can get away without
quotes if it is just one word.
$Assigned Group$ looks like you're putting quotes around a variable name. In
this case it would be
Roney,
That is an excellent solution.
Thank you very much,
-Geoff Endresen
Amazon.com
On 5/24/07, Roney Samuel Varghese [EMAIL PROTECTED] wrote:
** Dear Geoffrey,
In login.jsp we generate a html script tag, script src=%=
request.getContextPath()%/shared/TimezoneFinder.js defer=1/script,
Work info is used across all ITSM modules incl. tasking and I found a
half-page description in the ITSM Config Guide (p. 349) on how to configure
it.
When I go to the Application Administration Console - Customer
Configuration.
From the Application Settings list, choose Incident Management
Hi,
[Please ignore in case you are not interested in receiving this email or
received multiple copies of it. Feel free to let me know if you do not wish to
receive such updates in future.]
An updated version (7.1 Beta) of the AR System .NET and COM API is now
available. The AR System
Hi Dwain,
Any time you get this:
*** glibc detected *** double free or corruption (fasttop): 0x13090690
***
you have a code bug in the process that issued that message. If that is
arservd(sp?), then bring it up with your BMC reps and look around at trying
different patches (backwards and
Hugo is right here - there are many things you have to very careful of,
including structure byte alignment, relaese/debug, new/delete vs malloc/free,
and version of msft c runtime. Those can all lead to nasty runtime errors.
The most likely ones here are DLL vs static linkage,
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