Re: Setting up Linked Server

Mikhail What DB type are we talking about as there are differences between them. Also just for clarification are you linking at a DB level not thinking of using a View form? Regards Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]

Opportunity

Opportunities in the Middle-East. Great rates for experienced Remedy implementers. Minimum 1 year AR experience + implementation of ITSM required. Short to medium term contracts. Exceptional business (partnership) opportunities for the right candidates. This is an excelent (green fields)

Email Messages not getting created.

Hi Lister, I am stuck with this issue for a while. The issue is I am not an email when I fire a notify action from a form. If I go to the AR System Email Messages form and create a record, I get the mail. I found that the messages are not getting created in the AR System Email Messages form.

Re: Opportunity

Hi Johan, Could you please tell me a little more about the job. Thanks in advance, Regards, Saurabh Mehta Johan Wasserman wrote: ** Opportunities in the Middle-East. Great rates for experienced Remedy implementers. Minimum 1 year AR experience + implementation of ITSM required. Short to

Re: User Migration

The user record could be moved. It will cause a problem since the People record is now the controlling form. I wiuld suggest you get the new import tool from support. -Original Message- From: Mahesh Patil [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 14 Jun 2007 12:16 am

Re: Opportunity

Saurabh, there are two oppertunities at the moment on implimentation, and support. Both implimentation and support oppertunities are on version 7, with ITSM installed, one oppertunity is for a fresh ITSM installation, the other is to take on more departments on the current installation (7.0.1).

Re: User Migration

Hi Mahesh There is no match in licensing between ITSM5.x and ITSM 7.x. This issue you might need to handle manually. Regards Abdul Ghani From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Patil Sent:

Re: ARSPerl Installation help

Jarl: The following is what I see for perl -V. I do see the dynamic linking section. Not sure how to figure whether I have the dynamic loading option === Summary of my perl5 (revision 5 version 8 subversion 7) configuration: Platform: osname=solaris, osvers=2.9,

RSA token integration with ARS

Anybody have experience with this type of integration. mike (looking for a consultant or company) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Hiding Menu Value

Hello my fellow listers, So, here's the scenario: I have a table-field on a display-only form which displays the records from AR Email Messages form. This display-only form has a character menu field and on the attribute of that is a menu that works 'On Connect' and 'On Search' and gets a

Re: Risk Level calculation in 7

If you are talking integrer arithmetic then I would have been extremely surprised if there was any rounding. Truncation is the norm. 12/5 == 14/5 == 2 I tested this with an AL on 7 and it is indeed so. If we're dealing with reals there is also no rounding. (untested). This is how the

Re: Hiding Menu Value

Why don't you use email address as the selection value from the menu and then just run an active link that immediately does a lookup of the corresponding MailboxID and sets a hidden field? From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: $NULL$ != $NULL$

So any code written for 5.1.2 now may have defects in it that are introduced simply by upgrading. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Wednesday, June 13, 2007 4:02 PM To:

Attachments to OS

Greetings, I would like to move/copy a file from a ARS attachment field out to the operating system so I can import it using arimport. Any suggestions on how to accomplish? ARS Version 6.3 MS Windows 2003 MS SQL TIA, Russ

Re: RSA token integration with ARS

Micheal, Would you have any more information on this? Abdul Quoting michael campbell [EMAIL PROTECTED]: Anybody have experience with this type of integration. mike (looking for a consultant or company) ___

Re: Using LDAP with multiple Lotus Notes address books

Area Authentication in 7 can handle this. The only way you can do this previously is to move to a higher location so that both organizations are available. -Original Message- From: John Atherly [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 14 Jun 2007 10:53 am Subject: Using

Remedy Developer need in Denver,CO.

Hi All, We have a job opening for our client in Denver,CO Duration: 12 Months Rate: Open *Project Details:* This resource will be working with Remedy team as technical Team Lead and a member of an on-site BSA team reporting to a team lead in Minneapolis. Work with customer to design

Migrator tool not replacing record

Hello Everyone, I am using the Migrator tool to sync data in two systems. In options Data Data merging options I checked Replace Old Record. I select a record that is the same in both systems, and change the data in the destination system. In the Source server I open the form, select Data

Re: BMC Rant

I can tell you that in both the version 7 classes I have taken this year (one at BMC and one with EMS) they have both recommended using the ARS List. In fact, it is even listed in the book. I turned my classmates onto Buoyant Solutions as well for the educational viewlets. Andy L. Mayfield

Status History Report Bug

Figured I should let the list know about this: Whenever you preview or run a report and include status history the values are incorrect. I have seen on multiple forms where there is no value in a status history selection when looking at it through the client (Control + H) but when I create a

Sandbox for ITSM 7?

I'm working on our upgrade to ITSM 7 (well, actually just Service Desk 7) and I'd like some advice. For past upgrades, I've done a completely OTB install on an unlicensed 'sandbox' server just to see what's there, and compare my customizations to the OTB and so forth. As you know, we can't do

Re: Service Desk 7 - Escalations

This tracks with my observations too. You get assignment notification, but no escalation to manager workflow notification. SLA will fire if an ticket is aging, if you have SLA's. Thaks, John Rosquist Windward - Original Message From: strauss [EMAIL PROTECTED] To:

Re: Migrator tool not replacing record

I don't mean to be negative here.. I have had every migrator since and to include ostream.. They still do not have it right.. and I am STILL Stupid enough to give them money for the last umpteen years. I expect to see this product disappear. it is almost useless. On 6/14/07, Dwayne Martin

Re: Migrator tool not replacing record

Patrick, I have to second you on that. We have had so many problems with Migrator screwing things up that I have gone back to the old way of exporting and importing def files. There have been so many incidents of objects successfully migrating when nothing has changed except the Last Modified

Re: Attachments to OS

You can use the Run Process command of PERFORM-ACTION-SAVE-ATTACHMENT to save an attachment to the system Since it is already in Remedy you can copy an attchment from 1 record to another with a simple Push (or Set Fields) action in your workflow. Fred -Original Message- From: Action

Re: Migrator tool not replacing record

I have never gotten the migrator to work 100% correctly for me in any of the versions I've tried. Conceptually its a great tool, doesn't deliver on its promise though. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Wacholz, Jeanette (Jenni) [EMAIL PROTECTED] Sent by: Action Request

Re: Readme files version 7.01

ODF ! On 6/14/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Readme file for patch 001 is txt Readme file for patch 002 is pdf Readme file for patch 003 is doc Patch 004 will be ppt? -- Jarl ___ UNSUBSCRIBE or access

Re: This record has been updated by another user. . .

Dwayne, Did you check escalations? If an escalation fires and updates a record, you will see the same message. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, June 14, 2007 1:10 PM To:

Re: Sandbox for ITSM 7?

Ron, I'm also working on an updgrade to just ServiceDesk 7. We installed on a 'sandbox' server by calling our sales rep and getting temporary licenses, it has worked out well, except for the pain for getting the correct licenses, then renewing after they expired. Colin Colin Chapman

Re: Migrator tool not replacing record

I've always found it was kind of like driving a car that stalls alot ... you have to get that two-footed technique perfected. I've also been using it since Ostream days and I actually love migrator, although I haven't used v7 yet. I used it all the time for migration but followed a certain

Re: This record has been updated by another user. . .

Could it be a filter that is running on one form and making changes to your other open form? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Dwayne Martin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList)

Re: Migrator tool not replacing record

I have to agree with Susan. This tool has been a major time saver for me. There have been a few times when I have had to migrate the same object twice but never more then that. Version 7 is the best so far. I cannot imagine going back to the old way. Thanks, Roger A. Nall Manager, OSSNMS

RES: This record has been updated by another user. . .

This can happen when you have a push field actions that does a push to another form that triggers another filter that does a push back to the record that you are updating. Rogerio Bronzoni Aguiar CMagnani -Mensagem original- De: Action Request System discussion list(ARSList)

Re: Sandbox for ITSM 7?

Ron, Upgrade the application you are using from ITSM 6 to ITSM 7 ? This is a major change. ITSM 7 is a complete rewrite of the ITSM application based on the ITSP (ex-Viadyne) application, not ITSM 6 (the code base for ITSM 6 has been abandoned by BMC). It is not a simple upgrade and

Re: Migrator tool not replacing record

I have found that opening the form then choosing Data does not work. Try Right-Clicking the form and choosing Form Data Only. After choosing your destination a window opens, click on your migration and the bottom fields become available. Choose Search for the Data Mode Put in your search

Re: Attachments to OS

Thanks Fred - should have RTM. As it is I'm half way through a perl script to accomplish the task but I would rather do it through ars. Br, Rus From: Grooms, Frederick W [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Attachments to OS Date: Thu, 14 Jun

Re: Setting up Linked Server

Hi Robert The database im connecting to is a MySQL database. And yes, just linking at a db level On Jun 14, 2:04 am, Robert Page [EMAIL PROTECTED] wrote: Mikhail What DB type are we talking about as there are differences between them. Also just for clarification are you linking at a DB level

Re: Migrator tool not replacing record

I use it as well, (its better than nothing), but its problematic, at least for me it has been. If this was shareware, I'd sing praises for it, but for the amount of money spent , I'd expect it to be fully functional. Shrug, maybe my expectations are too high. Ben Cantatore Remedy

Re: Hiding Menu Value

Norm, That did the trick, thank you!! :-) Neel Gautam From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, June 14, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject:

Re: Readme files version 7.01

Patrick, I feel readme files for patch 004 will be a zip file with all .txt, .pdf, .doc and oh also .ppt Just for fun!! Hehe Regards, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM:

Re: Migrator tool not replacing record SOLVED

Thanks to all who replied, including those who said that Migrator is a piece of junk. For a while I was afraid that we had made a big mistake in buying it. I agree with Ben that if they are going to charge money for it they should make sure it works in all modes, not just in a special esoteric

Re: Setting up Linked Server

Let me give you a tip. You might have to do some research to find the exact settings, but your DBAs on both servers, if they are windows 2k3, will need to enable DTC transactions or this won't work, at least not with Microsoft SQL Server. This has to do with remedy wrapping each query that is

Re: This record has been updated by another user. . .

I second Regerio's suggestion. I've run into this more than once. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rogerio Sent: Thursday, June 14, 2007 12:32 PM To: arslist@ARSLIST.ORG Subject: RES: This record has been

Re: $NULL$ != $NULL$

What they will say is that they have fixed a bug, not that they've broken your code. I have run into this in the past, where I had to write remedy functionality designed around, or using their bugs, then they fix it and break the functionality. Some bugs, I guess, are just best left in the

Re: $NULL$ != $NULL$

I'm not really sure about this, but I think this is actually how SQL handles null=null...Not so much a Remedy thing... Any SQL gurus out there care to explain this one? On 6/14/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] wrote: ** What they will say is that they have fixed a bug,

INIT-FORM

I have a production and development servers. Both have in the AR.CFG Init-Form: Start. I want the start form to be the init form. Oddly it works in production. The workflow is exactly the same. The reason for this workflow is my manager is requiring a message popping up after login say this

Re: Migrator tool not replacing record SOLVED

I'm not sure if it is in the manual. I do most of my work in Migrator using the Right-Click menus (maybe that's why I haven't had all the problems other people have seen). Grin Gee... I must be doing good today to be able to get a Method named after me /Grin Fred -Original Message-

Re: INIT-FORM

Well the service does need to be stopped and restarted to force the server to re-read ar.cfg. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Collins Sent: Thursday, June 14, 2007 2:29 PM To: arslist@ARSLIST.ORG

Re: Migrator tool not replacing record SOLVED

This is interesting. I have only used the right click method. Must be why I have had very few problems. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From:

Re: INIT-FORM

Could a local client setting be to blame? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Collins Sent: Thursday, June 14, 2007 12:29 PM To: arslist@ARSLIST.ORG Subject: INIT-FORM I have a production and

Re: INIT-FORM

Possibly because of an extremely old version of the AR User client? Clients pre version 5 are ignorant about the init form.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of James Collins Sent: Thursday, June 14, 2007 3:29 PM

Re: $NULL$ != $NULL$

Actually its deeper than SQL...Not so much an SQL thing... The root (French) meaning of NULL is: not any Which means NULL != anything. And anything includes NULL. Quoting Warren Baltimore [EMAIL PROTECTED]: I'm not really sure about this, but I think this is actually how SQL handles

Re: $NULL$ != $NULL$

Right...and that would lead me to conclude that $NULL$ = $NULL$ evaluates to false. So before I was doing this: field1 = field2 That worked great. To fix the problem I had to do this: field1 = field2 AND field2 != $NULL$ Norm -Original Message- From: Action Request System

Re: INIT-FORM

True...true...but considering he said it's a development server, I don't see the harm in restarting the service...unless he's got a dozen developers pounding it all day long! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Re: INIT-FORM

I can't explain it, I started working, sometimes I think gremlins mess with me. Thanks all. James Collins Supervisor Client Services,IT Service Desk Vnet 331-6070 DD 914-881-6070 Fax 914 331 7318 DD 914-881-7318 www.verizonbusiness.com Verizon Business - global capability.personal

Re: Sandbox for ITSM 7?

In the licensing and password section of the BMC support site there is a link to request a trial license. Is this generally available or just to partners? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: 14 June 2007 18:36

BMC Atrium CMDB Costs?

Listers, Got to ask, I was told recently that BMC's Atrium CMDB is being sold at US$ 1.2 Mill? Not sure I understand the model here so I'll ask: Is this a special package (Telcos only, etc)?? Does this include a full ITSM suite with it? How big does an enterprise have to be

Understanding Reconciliation jobs and IDs

Okay guys, I am trying to reconcile a dataset in a CMDB 1.1 on ARS 6.3. I have a identity that works on SerialNumber only in the master set. It doesn't work if the reconId is 0 in BMC, it creates a second asset in BMC.ASSET with the same data. But if I copy the RecID to the BMC.ASSET

ARSystem Passwords

Hi All, Env: ARS 6.3/Mid-Tier 7.0 Clarification required on the dynamics of Remedy passwords...both user and system set... I believe the following statements to be TRUE since v6 onwards, if not please can you advise of what your understanding is: 1) From v6 onwards Remedy user passwords are

Re: BMC Atrium CMDB Costs?

Just to clarify, the BMC Atrium CMDB Enterprise Manager (which is what you are referring to) is targeted at (typically large enterprise) customers who want to implement a CMDB without purchasing any other BMC solution. BMC Atrium CMDB as a foundational shared component is included with many of

Re: Sandbox for ITSM 7?

Is this generally available or just to partners? It is generally available. Any customer may request a trial license key. It is especially useful if you've just bought a new product and need a key right away. By getting a trial license key, you can get up and running while waiting for your

WEB-SERVICES: CMDB web service component..

I'm on V7, CMDB 2.x and have just configured the CMDB web service component on ServeletExcec as per the instructions on the CMDB install guide. If I try to view the web service schema on IE after restarting the web server, using the URL:- http://remedydev1/cmdbws/server/cmdbws I get the

ARERR 9200 when attempting to access a flashboard

Hi Listers, BMC Remedy documentation and the knowledge base aren't helpful in explaining the ARERR 9200 I'm seeing when a non-admin user tries to view a flashboard. ARERR [9200] User has no access permission to flashboard object name The error guide says: User has no access permission to

Re: BMC Atrium CMDB Costs?

David, So the ITSM suite is not inclusive, with just this package? Thanks for the explanation !! Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, June 14, 2007 2:02 PM To:

Re: BMC Atrium CMDB Costs?

So the ITSM suite is not inclusive, with just this package? BMC Atrium CMDB Enterprise Manager does not include ITSM. However, if you buy an ITSM application like Asset Management it will include the Atrium CMDB. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC

Re: Risk Level calculation in 7

Ross, yes it is calculated. I have attached a spreadsheet that we are using to give predictable risk levels. Yellow areas are to be filled out, values for risk questions are to be 20, 40, 60, 80 or 100%. We're going to take into consideration the highest priority of the related assets as well,

Re: INIT-FORM

How can a dozen developer develope on the same arsystem server? Slow going... .. Jarl On 6/14/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** True…true…but considering he said it's a development server, I don't see the harm in restarting the service…unless he's got a