Re: Can't delete a user from CTM:People

2008-03-11 Thread Saravanan Palaniappan
Please send me the log files I can help you on this!!! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, March 12, 2008 7:41 AM To: arslist@ARSLIST.ORG Subject: Re: Can't delete a user fro

Re: Check ARS services from Unix shell script

2008-03-11 Thread Joe D'Souza
Conrad, Whenever the arserverd has consumed more resources than average it doesn't always mean it has hung. Try turning on the API/SQL combined logs during such times. It could mean that the arserverd is waiting for available queues for processing but there are no available queues. It could mean y

Re: SQL Form?

2008-03-11 Thread Frank Caruso
I found this on the developer network: http://developer.bmc.com/jiveProd/entry.jspa?externalID=1082&categoryID=503 On Tue, Mar 11, 2008 at 1:43 PM, William Rentfrow <[EMAIL PROTECTED]> wrote: > ** > > Agreed! Super easy to build. > > But even EASIER to download and import :) > > ___

Re: Adding fields to the Incident Process Flow Wizard

2008-03-11 Thread T. Dee
Are you talking about adding fields to the Dialog windows that pop-up when using the Process Flow Wizard? On Tue, Mar 11, 2008 at 9:43 PM, Abdul Baytops <[EMAIL PROTECTED]> wrote: > ** > > > Hello Listers > > > > Has anyone added fields to the Incident flow Process Flow Wizard > (Investigation &

Re: Can't delete a user from CTM:People

2008-03-11 Thread Joe D'Souza
Logs? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus Sent: Tuesday, March 11, 2008 7:44 PM To: arslist@ARSLIST.ORG Subject: Can't delete a user from CTM:People ** Hi All, I'm trying to delete

Re: Question: Overview Console - Assignee

2008-03-11 Thread T. Dee
Thank you - I have added fields before. The problem is the Assignee field is not the same on Task, Change and Incident. But I see the Assignee field in SHR:ARDBC. On Tue, Mar 11, 2008 at 2:48 PM, Brandi Barbour <[EMAIL PROTECTED]> wrote: > You must add the entries to the SHR:ARDBCFields form f

Re: Can't delete a user from CTM:People

2008-03-11 Thread T. Dee
Could I be the licenses or permissions they belong to? Try removing their groups / permissions and try again. On Tue, Mar 11, 2008 at 7:43 PM, Mary Dollus <[EMAIL PROTECTED]> wrote: > ** > > > Hi All, > > > > I'm trying to delete some users out of the CTM:People form however I keep > getting th

Adding fields to the Incident Process Flow Wizard

2008-03-11 Thread Abdul Baytops
Hello Listers Has anyone added fields to the Incident flow Process Flow Wizard (Investigation & Diagnosis Form)? If anyone has can someone provided me some insight :-) I have added several fields to the form but the information that is available in the fields

Can't delete a user from CTM:People

2008-03-11 Thread Mary Dollus
Hi All, I'm trying to delete some users out of the CTM:People form however I keep getting the error ARERR (382) The value(s) for this entry violate a unique index that has been identified for this form. I ran logs but can't find what it's talking about... I even tried adding a new record and

Re: Check ARS services from Unix shell script

2008-03-11 Thread Conrad Pereira
Hi Joe, I want to a command or a script to check if the arsystem processes are hung for some reason. Processes wise everything is up. However, I want to check if the process is hung in some way since from the Unix side, it seems the arserverd is taking having resources at certain times. Please let

Re: Escalations

2008-03-11 Thread Mario Roberto Porto Fº
In my case, i realized similar situation when my database was busy. Escalations just stopped working, after a while they started again normally... Hugs - Original Message - From: Michiel Beijen Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday

Re: SQL Server 2005 Dbase Error = SOLVED

2008-03-11 Thread Jase Brandon
Thanks to All who replied. WeI just upgraded from 7.0.01 Unpatched to Patch 002, and believe it or not, the sql error just stopped. I suspect that it was using 2000 libraries and Patch 002 resolved. Thanks Joe and Bill for your help! Jase Brandon On 3/11/08, Joe D'Souza <[EMAIL PROTECTED]> wro

Re: newScale and Remedy

2008-03-11 Thread Carolyn Agabin
Actually, I haven't checked SRM 2.1. They may have added the integration. I am sure it was not there in SRM 2.0. Carolyn -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Philben Sent: Tuesday, March 11, 2008 9:11 AM To:

Re: Track time on how long the ticket was on a group's queue

2008-03-11 Thread Rocky -
What qualifications should I use for the filter that sets the time in and time out? I can get it to work just fine up until if the ticket gets resolved and when it gets reassigned it doesn't track the time in and time out properly. Kaiser Norm E CIV USAF 96 CS/SCCE wrote: > > Creating a sepa

Re: runmacro.exe

2008-03-11 Thread Opela, Gary L Contr OC-ALC/ITMA
I forgot, we had already ruled that out. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, March 11, 2008 3:54

Re: runmacro.exe

2008-03-11 Thread Opela, Gary L Contr OC-ALC/ITMA
No, but that is a good idea. I'll have him check that. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, March

Re: SQL Server 2005 Dbase Error

2008-03-11 Thread Joe D'Souza
Yes it is, this object has been removed in MS-SQL 2005. https://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=229015&SiteID=1 It is looking for this perhaps because the AR System server was installed on MS-SQL 2000, and the database was later upgraded. Two things you can do to resolve this.. Ins

Re: runmacro.exe

2008-03-11 Thread Joe D'Souza
Have you checked the field length of the Short Description field? Maybe he is violating that and the system is reporting a wrong error? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent

Re: Convert string to Date/Time

2008-03-11 Thread Thomas Bean
Hi Guillermo, In order for the date to be converted correctly from the character field to the date/time field, the format of the date string probably needs to match the format you are seeing in the date/time field. So, if the date/time is showing up under this format: 12/31/69 18:00:11 Then

Re: Guest users only get Read license (U)

2008-03-11 Thread Mohan Panchangmath
NO. She wont get that message. If she is not in LDAP and if you have default permission set up in LDAP configuration for users not found in LDAP with "authorizing unregistered users" turned ON then they will get into Remedy with that default permission and they wont see the error message "Unabl

Re: Remedy Reporting

2008-03-11 Thread Thomas Bean
Kathy, I believe that means it is pulling the form/view names from a character field reference on the current form that the active link is attached to. These are most likely display-only character fields. --Thomas - Original Message - From: Kathy Morris Newsgroups: gmane.comp.c

ITSM7/BMC Data Loader--Extra Precaution

2008-03-11 Thread McClure, Don
We have just determined another 'feature' in subject tool. Details: Column BG of '02 CTM-People', located in People.xls, designates 'Unrestricted Access'. Column is NOT color-coded, and specifically labelled optional; further instructions declare, it must be entered as "0" or "Yes" if used. We

Remedy Reporting

2008-03-11 Thread Kathy Morris
Hi All, I have an active link that opens the window on "Report". Lets say on the IF action, the Form Name field has "$z2B Report Form$. There is no Report Form on our server with this name so how is this workflow derived? Then lets say the view is "$z2B Report View$. Usually I specify a

Re: SQL Server 2005 Dbase Error

2008-03-11 Thread Joe D'Souza
I remember getting that error too and I think the reason for it was the MS SQL server was being accessed through the 2000 libraries.. What version of the MS SQL client have you got installed.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PR

Re: This is the end...

2008-03-11 Thread Joe D'Souza
Mike you got me thinking the same thing too! Good luck to you Jarl and thank you for being an active member of this list through these years! Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mike White Sent: Tues

Re: Question: Overview Console - Assignee

2008-03-11 Thread Brandi Barbour
You must add the entries to the SHR:ARDBCFields form for each field of the 3 forms and map them to the same field. So you will have 3 different entries for the Assignee field. One for each form. Once you do that you add the Assignee field to the table in the Overview Console with public permissi

Re: SQL Server 2005 Dbase Error

2008-03-11 Thread Bill H.
The object doesn't exist or the ARSystem dbo (ARAdmin) doesn't have access to the object. From: Jase Brandon Sent: Tuesday, March 11, 2008 10:54 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: SQL Server 2005 Dbase Error ** Hi Joe, My Apologies for not b

Re: Guest users only get Read license (U)

2008-03-11 Thread Dwayne Martin
Thanks, Mohan, If the user weren't in LDAP she would have gotten "Unable to log into any server." Dwayne Original message >Date: Tue, 11 Mar 2008 10:38:18 -0700 >From: Mohan Panchangmath <[EMAIL PROTECTED]> >Subject: Re: Guest users only get Read license (U) >To: arslist@ARSLIST.O

Re: This is the end...

2008-03-11 Thread Susan Palmer
Good luck Jarl. Thank you for all your contributions to this community. Who knows, sometimes things take a u-turn and you may end-up back here! Susan On Tue, Mar 11, 2008 at 1:04 PM, Jarl Grøneng <[EMAIL PROTECTED]> wrote: > I start working for a new company next month, moving over to a > techn

Re: This is the end...

2008-03-11 Thread Mike White
Ok...so now I have this Doors song playing in my head (seriously, good luck to you, Jarl!) Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Jarl Grøneng

Re: This is the end...

2008-03-11 Thread Rick Cook
We wish you well, Jarl. I'm sure you'll be as valuable to that community as you have been to ours. I will miss your professional wisdom as well as your company at RUGs. Rick On Tue, Mar 11, 2008 at 11:04 AM, Jarl Grøneng <[EMAIL PROTECTED]> wrote: > I start working for a new company next month

This is the end...

2008-03-11 Thread Jarl Grøneng
I start working for a new company next month, moving over to a technical architech role with focus on integrations and middleware (yes, SOA). Just what I've done the last years :-) Keep up the good work, and remember with version 7.5 all your dreams will come trough :-) No one mentioned, no one

runmacro.exe

2008-03-11 Thread Opela, Gary L Contr OC-ALC/ITMA
I have a customer that uses runmacro.exe to submit tickets. Part of what he's sending me is short description. Randomly, he will receive an error saying short description is required, and that he left it blank. However, he is clearly putting data in it. This particular ticket we're looking at,

Cisco CSS load balancer config?

2008-03-11 Thread Anderson, Douglas W.
Hello ARSList, One of my colleagues has the delightful opportunity to configure a Cisco Content Services Switch (CSS) load balancer in front of two ARS servers. He is looking at the initial part of the CSS config script which appears as follows. !*** GLOBAL ***

Guest Access for Email submission in ARS 7.1

2008-03-11 Thread Ron Legters
I've just upgraded my dev server to 7.1, and the email submissions have stopped working. My production box is 7.0.1, and it's working there. We have users fill out a form on our Domino-based intranet site, and Domino generates an email message to ARS. The login is a generic login that doesn't have

Re: SQL Server 2005 Dbase Error

2008-03-11 Thread Jase Brandon
Hi Joe, My Apologies for not being precise. The exact error is shown below. In my humble opinion, it appears that the server is trying to referenece a dbase object that doesn't exist. Any input is greatly appreciated Thanks, :) /* Fri Jan 25 2008 12:21:18.1240 */*** ERROR *** Invalid objec

Re: newScale and Remedy

2008-03-11 Thread Joe D'Souza
Pretty new to newScale here too, but one of the things we have observed here in your environment is that it tends to leave open database connections. Everytime it polls it opens a new connection and leaves it open at the end and does not re-use it. Reminds me of what EIE did, I hear AIE has been f

Re: SQL Form?

2008-03-11 Thread William Rentfrow
Agreed! Super easy to build. But even EASIER to download and import :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, March 11, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Form?

Re: Guest users only get Read license (U)

2008-03-11 Thread Mohan Panchangmath
Is this user found in LDAP? Look at your LDAP form settings. The default write license must have been set to "Read" . In such a case if the user is not found in ldap, Read license is assigned to that user. Thanks, Mohan --- Dwayne Martin <[EMAIL PROTECTED]> wrote: > Oh, I see what you are gett

Re: SQL Form?

2008-03-11 Thread Joe D'Souza
Oh, I had actually built something like that myself years ago, but never really published it.. It isn't all that difficult to build it. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of William Rentfrow Sent: Tuesday, Marc

Re: SQL Server 2005 Dbase Error

2008-03-11 Thread Joe D'Souza
Jase, What was the exact error? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jase Brandon Sent: Tuesday, March 11, 2008 11:48 AM To: arslist@ARSLIST.ORG Subject: SQL Server 2005 Dbase Error ** Hello All,

Re: Guest users only get Read license (U)

2008-03-11 Thread Dwayne Martin
Oh, I see what you are getting at. No, in looking in the license tool I verified that the person logged in with the same name as what was in the "Submitter" field. Thanks, Dwayne Original message >Date: Tue, 11 Mar 2008 13:00:19 -0400 >From: Timothy Powell <[EMAIL PROTECTED]> >Subje

Re: Convert string to Date/Time

2008-03-11 Thread Opela, Gary L Contr OC-ALC/ITMA
If you are trying to see the database, or epoch value, then do a set fields into an integer field. Remedy will then convert the date into integer format. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request Sys

Re: Guest users only get Read license (U)

2008-03-11 Thread Timothy Powell
LDAP...so they have a specified, company defined login. This takes me right back to my 2nd question. Did the person's LDAP login change due to name change, location change, etc? TP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Guest users only get Read license

2008-03-11 Thread Timothy Powell
Incorrect. With Submitter Mode set to Locked, a person with a "Read" license can submit AND modify their tickets (where the login name they are logged in as = the value in the Submitter field). The error comes when they have a "read" license and they try to modify a ticket where their login name i

Re: Guest users only get Read license (U)

2008-03-11 Thread Dwayne Martin
Hi Sandra, Re:"A current user, with a Read license, can modify tickets where he/she is the submitter." I made one our "test" logins the submitter to a form, and gave her a "Read" license. Then I logged in as the "test" person- and was able to modify the form! So you are right! I've learned

Convert string to Date/Time

2008-03-11 Thread Guillermo Alfredo Torres Barron
Hi dear listers I have a string field with a Date but I need copy this date to a Date/Time field, the format date on the string field is mm/dd/ hh:mm:ss a.m./p.m. When I use a Set Field action for copy the string value to the date/time field appear the next in this field 12/31/69 18:00:11

Re: Guest users only get Read license (U)

2008-03-11 Thread Hennigan, Sandra H CTR OSD-CIO
UNCLASSIFIED "Allow Guest Users" means that every login is accepted; the login doesn't have to match a Remedy login name. Submitter Lock Mode means no change can be made to the original submitter. Remedy allows the submitter to modify tickets submitted by him/her but cannot modify other tickets w

Question: Overview Console - Assignee

2008-03-11 Thread T. Dee
I have added a couple of new fields to the Overview Console with no problems. However, the users want to see "Assignee" on the Overview Console. The problem is the Database ID for Change, Help Desk and Task is not the same. Has anyone added Assignee to their Overview Console? Thanks! __

newScale and Remedy

2008-03-11 Thread Scott Philben
All: The archives are pretty thin so I will ask it again (in case anyone has new information) Is anyone doing anything with newScale and it's Remedy integration? How does it compare to Remedy's SRM? Does anyone recommend one over the other? If anyone has any knowledge they want to impart, pl

Re: Guest users only get Read license

2008-03-11 Thread Dwayne Martin
Tim, I am looking at the "Manage User License" panel, and I see that when the user logs in she gets a "Read" license (or did before I gave her an account.) That is set before she tries to make any changes. Even if somebody logs in as "wxyz" they should get a "Floating" license. After that th

Re: Track time on how long the ticket was on a group's queue

2008-03-11 Thread Rocky -
I got it! I was doing the set the fields all at the same time. I set the 1st action to set field for the Total Que Time then another action to set the fields of the rest. Thanks for your help! It works now Rocky - wrote: > > I followed your instructions and I was able to get the value of the

Re: Track time on how long the ticket was on a group's queue

2008-03-11 Thread Rocky -
I followed your instructions and I was able to get the value of the Total Queue Time but the Que Time Minutes always gets a value of "0" and the Character field for days/hours/mins gets 00/00/00. I don't know what I'm missing. I set the values exactly as you did: Queue Time Days = TRUNC($Total Q

SQL Server 2005 Dbase Error

2008-03-11 Thread Jase Brandon
Hello All, ITSM 7.0.01 SQL Server 2005 We are getting the strangest error in the sql logs, trying to reference the table "spt_server_info". I have spoken with our DBA and he said this table only existed in SQL Server 2000 and not in 2005. Has anyone seen anything like this? I don't know how to pro

Re: Service Level Management

2008-03-11 Thread Rami Ayoub
The only issue you will face when you create a lot of service targets The main table for the service target there is limit to display the entry as I remember 55 or something like that Open the form in Administrator tools then increases the rows of that table... Then no problem you can add inf

Re: SQL Form?

2008-03-11 Thread Roger Medsker
Bill, Here is the path on BMCDN for this utility. BMCDN Home > Resource Center> Downloads> BMC Atrium & Foundation Technologies> Remedy AR System > Applications > Document 1082 The URL is: http://developer.bmc.com/jiveProd/entry.jspa?externalID=1082&categoryID=503 Remember the two rules for fi

Re: SQL Form?

2008-03-11 Thread William Rentfrow
Thanks for all the responses. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, March 11, 2008 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: SQL Form? Sorry, here is the export wit

Re: Service Level Management

2008-03-11 Thread William Rentfrow
I can tell you from experience you want to be very careful with this and try to consolidate service targets and then use reporting to quantify the results. For example - if you have a 8-hour resolution time for email inbound Incidents for one group and a 8-hour resolution time for phone call for a

Re: SQL Form?

2008-03-11 Thread Opela, Gary L Contr OC-ALC/ITMA
Sorry, here is the export with the accompanying active links. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, March 11, 2008 10:08 AM To: 'arslist@ARSLIST.ORG' Subject: RE: SQL Form? Her

Re: SQL Form?

2008-03-11 Thread Opela, Gary L Contr OC-ALC/ITMA
Here is the one I use. It's pretty basic. It checks for DROP, Drop, or drop in the sql statement. I've also added clear buttons for the sql query field, and for the result field. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. -Original Message- From: Action Re

Re: Guest users only get Read license

2008-03-11 Thread Timothy Powell
Since you're grasping at straws, I'll do the same. 1) Is this only happening to one user? 2) If yes, how is the user logging in? Since you allow guest users, they can log in as "Jane Smith", JSmith, etc. Or maybe you have a company policy that says you log in using your corporate ID which might be

Re: SQL Form?

2008-03-11 Thread William Rentfrow
It's not a BMC/Remedy product - someone wrote it and posted it to the old Remedy Community site - it was there for a very long time. Granted - it is pretty easy to write one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Op

Re: SQL Form?

2008-03-11 Thread Opela, Gary L Contr OC-ALC/ITMA
I never knew they provided this. I always wrote one myself. Just do a display only form, two unlimited length character fields. The first field is where you put your query. Add a button that does a set fields on the second field from SQL. Viola! Also, put a view form out on top of arschema to s

Re: Guest users only get Read license

2008-03-11 Thread Dwayne Martin
Yes! Dwayne Original message >Date: Tue, 11 Mar 2008 09:26:54 -0500 >From: "Grooms, Frederick W" <[EMAIL PROTECTED]> >Subject: Re: Guest users only get Read license >To: arslist@ARSLIST.ORG > >Do you have your Submitter Mode set to Locked? > >Fred > >-Original Message- >Fro

Re: SQL Form?

2008-03-11 Thread William Rentfrow
It was a little DEF file that contained a form called "SQL form" and some active links. It just let you do simple SQL from a Remedy display-only window. I don't know who developed it but it was a nice end-run around environments where you don't have direct access to database and want to do some q

Re: Guest users only get Read license

2008-03-11 Thread Grooms, Frederick W
Do you have your Submitter Mode set to Locked? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, March 11, 2008 9:19 AM To: arslist@ARSLIST.ORG Subject: Guest users only get Read license Hello

Re: Issue with OpGetList web service

2008-03-11 Thread Carey Matthew Black
I think you need to do something more like this sample. BTW: It generally helps if you tell us what ARS version your using and if your using any of the ITSM applications. (Your web service def file by itself does not really help much.) Basically you did not have a mapping to a list of elements in

Guest users only get Read license

2008-03-11 Thread Dwayne Martin
Hello Everyone, We have users without Remedy accounts (no record in the User form) who are nevertheless “Submitter” in certain call entries. We want them to be able to go in and modify these requests. I am pretty sure they used to be able to do it. But now I have a user who logs in but only

Re: Web service

2008-03-11 Thread Sharma, Tarun
Saravanan, You can create a new integer field (say recent_flag) on your form set a default value as 0. And then make a filter on submit and Modify(if change is possible in emp name) to check if Employee Name already exist in same form then increase the value of existing entries by 1 every time by

Re: Web service

2008-03-11 Thread Carey Matthew Black
Saravanan, Basically, I think your solution can be found beyond what ARS web Services does. I think the problem that you have is the sort order of the form that your querying. If you can not change the sort order on the form directly (due to breaking existing functionality) then I think you can

Re: Service Level Management

2008-03-11 Thread Howard Richter
Frans, I would be surprised if there is a max, however managing a large number of them could be an issue. hbr On Tue, Mar 11, 2008 at 1:30 AM, Ferreira, Frans F < [EMAIL PROTECTED]> wrote: > ** > > Hi All on List > > > > What is the maximum number of Service targets that can be created in

Email process hanging occasionally - no apparent cause

2008-03-11 Thread J.T. Shyman
Hello ARSers, ARS 7.0.1 Patch 5 Email Engine 7.0.1 Patch 5 RedHat Linux Remote Oracle 10 DB We have the above configuration logging into an IMAP mailbox every two minutes to get and process inbound email. Every so often the process stops checking the inbox for messages and it requires a

Re: Quick update on AR System 7.5.00

2008-03-11 Thread Carey Matthew Black
Daniel, Extensions sound good. ( Which I will assume means Eclipse plugin development based on a published interface from the new Admin Tool. Er... "ARS Developers Studio"?) However what I think would be very, very cool for BMC to do is draw the thick line at the API layer and let us into the Cli

Re: Web service

2008-03-11 Thread Saravanan Palaniappan
Hi sweta, I tried that , but that doesn't seem to help us.. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shweta Dhaneshwar Sent: Tuesday, March 11, 2008 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: Web service

Re: Web service

2008-03-11 Thread Shweta Dhaneshwar
Hi Saravanan, Get operation would return a single record depending on the qualification. You could probably add few more fields in the qualification to fetch the right record. Regards, Shweta From: Action Request System discussion list(ARSList) [mailto:[

Web service

2008-03-11 Thread Saravanan Palaniappan
Hi all, I am trying to publish a web service using a get operation and my intention is to get the most recent record of my search. I have been trying a lot with the qualification field in the web service example: 'EMP ID' = XPATH(/ROOT/EMP_ID), but couldn't succeed in it. This particular qualif