Hi Surya, You don't have to create .dat .tbl file to import external
source to CMDB.
Just prepare your data in any spreadsheet, DON'T use any space on
column name and convert it to .csv file.
For filename.csv, the command is:
filehelper -ax server -al User -ap passwd -fn filename -d
(note:
The ITSM 7 generation of Remedy have made several senior Remedy developers to
rethink if they want to continue working in the ARS Environment. Senior account
managers, sales and pre-sales people are selling to their clients that that
customization is something the client should not do.
Louis Cobuccio wrote:
Good Afternoon List,
I've been asked to make a Work Info entry required when a Change
Ticket has
been moved to a status of Completed. I thought it might be easiest to
make the z1D_Summary required on the Dialog View - Close view. But it
seem
that the Field Change
Hi everyone,
This issue is specifically for the Diary fields. When diary fields
are displayed in MS SQL Server reports, is there a way that we can
identify the date/time from the rest of the data and format it as Date/
Time format?
Example Problem Log report:
Saravanan Palaniappan wrote:
**
All,
I have a requirement of creating incident in ITSM through the email.
Is there any out of box functionality available in ITSM to create
ticket via email?
Please let me know how to do if it is found.
Thanks Regards
Saravanan Palaniappan
ITSM
Hello,
Is there some way to know the previous page in Remedy , while traversing from
one page to other.
From the Home Page, I want that on clicking Remedy Requester (link), two
different pages should be opened, based on some value specific to the USER.
But as there is no flow written on Home
Jase,
Did you check the Select Status Values dialog which you can access in
Console Functions?
In there I would verify that Incident is set to All Open Incidents.
Thanks
Peter Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
From:
Since you are basing this on a value specific to the user, why not just set the
active link that opens the form to use a qualifier with that user value and
then set the if/else actions accordingly?
Matt
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
Did you try clicking on the all my groups or selected groups link under
the console view tab? If you're a member of multiple support groups, you
might only be seeing the ones that are selected in that menu.
-Matt
Matthew C. Gayford
Technology Research Development
Information Technology
Saravanan,
The e-mail engine documentation has instructions on setting this up (see
page 150 for using submit instructions) with the OOTB app. However, many
choose to use custom workflow to set it up.
-Matt
Matthew C. Gayford
Technology Research Development
Information Technology
Thad,
That may be the case, but I wonder if some of those menus being
referenced are changed by Active Links before you use them, or if they
are back end forms that may not necessarily need the menus. It's still
really bad, but I haven't seen any problems with things like building
SLMs for
Actually Lisa, I think Jase will find what you're suggesting under
Select Status Values on the Overview Console instead. That is where
the Overview Console's status preferences are stored. Why it isn't in
the same place as all the other modules doesn't make much sense to me.
Shawn Pierson
I apologize in advance for not having all the details, but we did this
at a company I used to work for. What you want to do is look through
the Work Log field and find a special character that occurs somewhere
around the date field. I wish I could remember what it was, because I
think it was
Yes, you can display the dialog of the Application Preferences form from that
option as well on the Overview Console. Not sure why that alternative option
is available from Overview only, but there are just some things that can't be
explained sometimes, huh...
Thanks,
LisaD
-Original
Thanks for all the ideas so far. Yes I have recently deleted some no longer
needed fields. I am having to do this upgrade in about 1/6 the time I have
allotted for it. :-) Sorry for the slow reply, to add complications, we have
been removed from our building for network and power upgrades.
There are actually two special control characters that are used to store diary
field entries in the database. Unicode value 0003 is the END OF TEXT control
character and is used to separate individual entries in a diary field. Unicode
value 0004 is the END OF TRANSMISSION control character
In IM 7.03 the application is set to audit a number of fields. One of them is
the Individual Transfers field which shows how many times a ticket has
bounced around between people. There's an SLM ST tied to this (or there will
be eventually).
This field is re-calculated every time the
Although I haven't actually seen a function to do this in MS-SQL, there is a
thread in the ARSList archives from September 2006 under the subject heading
Date Field/PHP conversion (author: Bob Palma) that shows how to convert diary
fields in PHP:
# $worklog is set to value of diary field from
Sorry I can't help with a solution but can confirm the issue you are seeing.
I added a filter to the CMDB workflow to set the CI Name field to upper
case on submit/modify. This caused the OTB audit to fire every time a CI
was saved regardless of whether the CI Name changed or not. I never pusued
Hello WIlliam;
Audit does trigger based upon the TR.field begin set, so you have to ensure
your workflow does not change the field unless absolutely necessary :( this
means using sets of display-only-temp-fields, and at the end compare the
values, if different, set the real field.
Just a pain in
Need a CMDB Configuration Developer on 7.x.
6-9 Month Contract
Taylor, Texas
Interviewing today and tomorrow for a start 2 weeks out.
Call me if you have any questions or want more details about the
project.
Respectfully,
Joshua Kitchen
Information Technology Recruiter
Kforce
Unfortunately this is OOB ITSM 7 workflow - the customer here has a policy
against changing base product defects - they want to get them from BMC.
I'm waiting for a BMC tech support response now. I can easily see how the
calculation can/should be re-written.
William Rentfrow
Principal
I thought about that (the menus being changed by active links). There are
a bunch of fields that have $NULL$ as the starting menu (I excluded
those in the SQL), so I was thinking those were the ones that were being
changed by active links. Also, since we don't have Asset Management or
SLM
Watch out Thad, you never turned off your sarcasm flag
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, May 08, 2008 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARWARN 70
I thought about that (the menus being
Hey y'all :)
Has anyone encountered a 9907 error before or have any information on the
nature of this error? It occurs during startup and seems to be DB related,
but that's as far as I've been able to go with it. I've been unable to find
*any* documentation on this particular error as of yet and
Its been a while since I've used HTML tags. Isn't that what the
/sarcasm indicates (right after the ...like that, and before the
so you...)?
(My sarcasm flags flips on and off quite frequently however, and it
sometimes get stuck on. I just jiggle the handle a little and that
usually seems
HI all,
I want to install the Remedy Knowledge Management Server 7.2 to have our
Service Desk try it out, but I am a little confused with which one of my
servers I need to install it on.
Here is my Environment I have 3 servers:
Application Server running AR Server 6.3 (Win 2k3)
Database Server
Not very descriptive but this is from the Error Messages.pdf:
9700- AR System Server Server messages
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton
Sent: Thursday, May 08, 2008 12:37 PM
To:
Hello All,
I have been through this issue with a fine tooth comb. I have ensured
configuration on Select Status Values from the Overview Console is set
correctly.
The weird issue I can't figure out is that some open incidents are
displayed in the overview console, but not all.
All the other Select
On development I have it on the same web server with mid-tier and the
crystal report server. You will have conflicts to resolve over shared
java if you use the same instance of tomcat for them all, but these are
documented (sort of) in the RKM docs. I found in testing that it is
possible for the
In a perfect world you would like to have maybe a separate Server for
RKM but if not you should put it on the mid tier server. Our
environment has a server for the mid tier, RKM, and the Application
(ARS).
Kevin Begosh
-Original Message-
From: Action Request System discussion
The only possible issue I see is that the database is on a separate server.
To be honest, when I installed RKM, I don't recall seeing an option for
installing the RKM database on a remote machine. I think the database has to
reside on the server you are installing RKM to.
The install guide says,
My bad...I didn't see your closing tagI was looking at the end of the
line...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, May 08, 2008 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARWARN 70
Its been
Ron,
I have a similar configuration. We have mid-tier and AR on the same
server (quad-cpu with 8gb of RAM) and I run RKM on its own system. Both
RKM and AR connect to a SQL cluster for their databases. With the right
JDBC version remote database isn't an issue. In 7.2 you actually go
through
Thanks to all those that replied!! I did Joel's suggestion and found the names
of two character menus. Like the error message says these menus do not exist.
So I created the menu in the error message with one test item. The pesky
warning message has gone away. I guess this is jury rigging,
Weren't there some Java memory settings that needed to be set specifically
for RKM, and didn't those at one time somewhat differ from what Mid-Tier
wanted? Maybe my memory's slipping, but I thought I remembered something
like that.
Also, RKM will eat a significant piece of your RAM - account for
Pintu,
Brie is SLM and Malloc is an out of memory condition. I see from your
log that you're on patch 2. I think patching to a later version might
work wonders for you. At my last company on a Linux server we had
issues with patch 1 2, 3 was still problematic but the most stable.
Patch 4
What kind of RAM usage are we talking about?
Thanks,
Ron Smith
Remedy/Web Developer
Providence Health Services OR
[EMAIL PROTECTED]
503-216-7866
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Oh yeah...thanks Rick, that reminds me. I tried to install RKM on my
dev mid-tier server when RKM 7.x was fresh out of the factory. I was
not able to make both run simualtaneously because they appeared to
consume the same java memory space. After restarting the web service
the first app to be
I just got done working with BMC regarding a mapping problem and I'm not
liking their answer. I wanted to poll the community to test the waters for
this in case I need to open an RFE to make things work the way they say they
are supposed to work
I created an ARM file from the windows tool, just
I have a dialogue window that I need to be able to print exactly what is
on the window. It has a view field on it with an HTML report that is
dynamically generated whenever the window opens.
I can't really do a window open action, because there is no ticket
created. Can anyone think of an easy
So this line from the kms_config.xml:
jdbc:microsoft:sqlserver://SQL_server_name:1433
Determines what sql server it connects to?
Because of course the config guide just says that the URL should be
jdbc:microsoft:sqlserver://localhost:1433
If that controls the database it installs to, that would
LJ, I understand what you're saying, however, if they automatically
scrubbed it, then it wouldn't work with windows :-)
I guess they need to add a simple checkbox, and if you check it, then
they scrub it.
The simplest way (but wouldn't work for anyone who has already
downloaded the
Eli, was there a work around for that java memory space issue?
I will tell you that the special permissions for ServletExec (page 47 of the
install guide) must be completed BEFORE you start the config process that
begins on page 40 of the install guide. Another documentation snafu.
Another
I went through this same scenario four or five years back with an ARM to be
used on Solaris. After several of their cleanings I finally just VI'd the
file to remove the control characters that were causing the problem. It was
tedious and time-consuming at best. Luckily, once it works, it
This is normal with almost all tools - BMC or otherwise. I specifically
check for both types of line endings in Meta-Update (so that any CSV or
Meta-Update script created on any platform can run on any platform) but that
is not the norm. Try a makefile with Windows line returns; try a compiler's
For the first time that I know of, our local Remedy User's Group meeting
will be available via WebEx. Due to overwhelming response from you, we are
making the meeting available via two links listed below along with the
agenda. Please note that the entire meeting will be made available using
one
Tim,
I remember doing a ServletExec hotfix (latest update as of about 15
months ago) and re-installing RKM. We went through a number of
configurations with the startup settings, we tinkered with environment
variables and a number of other things. I finally gave up and was able
to have a VM
We actually run our DB's remotely from the mid tier and from RKM. We
Have AR Server UNIX, Mid tier W2003, RKM 2003, and Oracle DB.
Kevin Begosh
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday,
Can you not include an unlimited length field in an email message?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated
Out of curiosity, what does a Ctrl-P do in that situation?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 08, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: How to print dialogue window?
**
I
LJ, I see your point, but the good news is that there's no reason that you
couldn't copy the mapping files to the server, manually edit them to remove
the line feeds, and run arimportcmd from there. It's the .csv files that
are constantly changing, not the .arm files. They should be static
My coworker tells me there's a utility called Snag-It that performs that sort
of action.
Jennifer
From: LJ Longwing
Sent: Thu 08-May-08 14:50
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?
This is a multi-part message in MIME format.
Well, that would depend on how many entries you populated it with. Up to 2
GB wouldn't be abnormal for a large # of entries. Allocating enough memory
in Java was the other, related, concern.
Rick
On Thu, May 8, 2008 at 11:00 AM, Smith, Ron [EMAIL PROTECTED]
wrote:
** What kind of RAM usage
Ctrl -P works. I was hoping to use a button, but they'll just have to do
ctrl-p.
It prints only the contents of the current active window, in this case
at least.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
they opened a documentation defect (SW00295365) to indicate that a
conversion is needed to use it on non Windows workstationsI know this
would have saved me A LOT of work if it had been documented before...
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
You can certainly add me to that list, Terje. Raising goats is starting to
look mighty good, especially since the willingness and intelligence of goats
compares favorably to that of middle management.
But, haven't we been having this discussion for years?
Jennifer
From: Terje Moglestue
I only tagged it as a rant because of how frustrated I was with their
response, or lack of concern for their customer. I wasn't till I replied
back telling them that it wasn't good enough that 'I' knew it, that it
needed to be updated in the documentation that they created a documentation
defect
I've discovered (the hard way) that BMC uses Windows almost exclusively for
their development efforts and their day-to-day operations. They're not
particularly keen on supporting *nix for any of their applications: they do it
because it makes money to sell to a wider range of customers. While
Yes, it will. I've used it. It will also allow you to take screen prints
of open menus, which Print screen won't.
Rick
On Thu, May 8, 2008 at 11:52 AM, Jennifer Meyer [EMAIL PROTECTED]
wrote:
** My coworker tells me there's a utility called Snag-It that performs
that sort of action.
If it's a client, you could always do a button that does the Ctrl-P for you
:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 08, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to print
Mid-Tier only, guess I should have specified.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
Rick,
Actually you can take screen prints of Open menus using Print Screen.
Trick
Press Alt and Print Screen keys while still holding down the Mouse
button for selecting the menu. You can use just the Print Screen key to
get your entire desktop without holding down the mouse button, but to
get
Honestly, I agree with both parties. Sometimes I am a fence sitter. But
erally they could jsut update the program to check the end of the first
line, and either clean the program before loading it, or clean it as loading
it. It doesn't seem to me that it would be a major challenge.
However, I
Holding the mouse button down? Never would have thought of that - am more
of a keyboard guy. Nice tip, Fred!
Rick
On Thu, May 8, 2008 at 12:46 PM, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
** Rick,
Actually you can take screen prints of Open menus using Print Screen.
Trick
Press Alt
Mid Tier and IE (After a quick Google search on javascript print
window I found)
javascript:window.print()
So try an Active Link that does a command of that.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Fred,
If it's Mid-Tier as he suggested, OLE will not work. at least, not to my
knowledge. J
Matt R.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, May 08, 2008 2:46 PM
To: arslist@ARSLIST.ORG
Subject:
This is a difference between Unix/BSD/Linux and Windows/cpm. It
applies to most, if not all, plain text files transported between the
two platforms. An alternative is to use a binary format for the arm
file, which has it's own set of consequences. You can correct this
easily on the unix host
Hi All,
We are looking to configured the Remedy Paging system. We would like to
simply use an SMTP mail program to send pages. We are running on Solaris 10
so we would use the sendmail program. My question is has anybody done this
before? If so, what was the Run Process Command that was used? My
Not to keep adding to this thread but this is not entirely correct.
BMC uses Windows for their GUI development. Their server development (and
all related binaries) are definitively on done with equal effort on Unix as
well as (now) Windows. Remedy server started only on Unix after all.
On
I heartily second Ben's recommendation to update your ARS (and ITSM and
SLM) patches. I believe what your log shows is not actually a BRIE error
as such, but an AR Server daemon problem which in turn causes BRIE to give
an error (which error amounts to being unable to connect to AR Server -
So Kevin,
Is your RKM server a Web server as well? I thought that might be the
avenue I need to take, to add another Server. Or make my App Server a
Web Server.
Thanks,
Ron Smith
Remedy/Web Developer
Providence Health Services OR
[EMAIL PROTECTED]
503-216-7866
-Original Message-
Excellent, Smithers
It worked like a charm, thanks a ton. I've never used javascript before.
I tested it in the client and got an error, so I consulted the
documentation, which edumacated me that it only works in MT, which is
fine anyways since that's all we'll be using. I'm just lazy and
My RKM server is windows as well as my mid tier. They are both web
servers with IIS, Servlet all that good stuff. We are in the process of
migrating to Tomcat because BMC had a shift and it not provided licenses
for further Servlet version and eventually will stop supporting it.
Kevin Begosh,
The next meeting of our Utah RUG is Wed. May 21 at BYU in the Wilkinson Student
Center, room 3224.
We will begin at 8:30 am to allow travel and parking time for all. The room
will be open with refreshments from 8:00 am. You can find building location,
parking information and driving
Hello everyone,
Our client in McLean, VA urgently needs a Remedy Developer for a 4-month
assignment. Will only consider candidates local to the DC Metro area. Here
are the details:
Job number: #3626
Job title: Remedy DEVELOPER
Term: 2 months
Location: McLean, VA
Level: 3-7
Lisa,
Yeah, I'd gotten that far with it as well - but that's about where it ends.
:)
Appreciate the reply!
Chris Woyton
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
Sent: Thursday, May 08, 2008 10:11 AM
To:
Hi Alec,
Hope things are going well for you!
Per your questions below:
#1
I know this is reminiscent of our discussions way back when, but this item
comes down to 3 things: process, process and process. Wrapping CMDB
governance with Change Management is the single best way to keep track
Yea, You should do a Run-If on the AL of $CLIENT-TYPE$ = 9
If you wanted to get really fancy you could make the else action do the
OLE SendKeys of Ctrl-P so on the User Tool it would work as well.
Fred
From: Action Request System discussion list(ARSList)
--
Make it a Great day!
Sonny
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Hey Lister'ers...
I tried to privately contact Stefan - the developer of ARInside - but the
mail bounced, and going to the website (devdor.net) seems to be parked...
I ran into some issues, that I'd like to help fix, but the source code is
not available, other than for the GUI part of the
THANKS - Friday humor a day early :)
Goats Middle Management - if Scott Adams monitors this list, he just got
some additional inspiration!
Thanks for the great laugh - I really needed it today :)
Robert
On Thu, May 8, 2008 at 12:03 PM, Jennifer Meyer [EMAIL PROTECTED]
wrote:
** You can
This is what I was afraid of. That's why I just hid the field intead of
deleting it. Thanks for the answers everyone.
Drew
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of David Sanders
Sent: Wednesday, May 07, 2008 3:12 PM
To:
i am migrating data from hp to remedy cmdb and there are about 6000 software
ci needs to migrated.
Dont know how to map cmdb class mappings?cant find any class attribute for
the follwoing hp fields..
can i create class attribute?will the new attribute[which i have created]
will be deleted,once i
Fair enough. I'm certainly not offended and hope I haven't offended anyone!
I presume that support is quite frustrating from the stories I have heard.
I personally try not to use it (pointing out bugs is a chargeable service
after all) and have been quite impressed with the support I have had
Does anybody know the release date for SRM 2.2?
Thanks.
Peter
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Details:
AR Server 6.0.3 patch 20
Oracle 9x Db
Unix OS
List,
We were recently upgraded to Java 1.6.0.5. When attempting to start
Webservices and Email the last one throws errors. We can run one or the
other with no problems but of course need both running.
Any pointers or
9:45pm EST
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I think you're gonna have to downgrade Java to at least 1.5, if not 1.4.
I'm sure that 1.6 is not supported for ARS 6.3.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Burkholder, Anthony O
Sent: Thursday, May 08, 2008 6:41 PM
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