Dear all,
Could you please let me know if any once faced issue which described in
below mail?
Regards,
Siraj P M
From: Muhammed, Siraj
Sent: Monday, June 02, 2008 7:12 PM
To: 'arslist@ARSLIST.ORG'
Subject: Incorrect format for a diary field (ARERR
Hi all,
just reinstalling the user in another folder didnt't fix the problem for us
:-(. Any other ideas? Could this problem maybe fixed within the next patch
level?
Thanx,
Sileem
Original-Nachricht
Datum: Thu, 29 May 2008 19:10:41 +0530
Von: sanapala, Rajinikanth IN BOM
I will be out of the office starting 06/06/2008 and will not return until
06/16/2008.
I will be out of the country and will not have access to email or
voicemail. I will respond to your email when I retrun on 6/16. Thanks-
Kristin
*Hi Kevin,*
If you consume an AR System web service, BMC Remedy Administrator
creates the SOAP Header element, and it also automatically maps the user
name and password to the current user name and password. It does so by
setting the |arUserId=true| and| arPassword=true| attributes.
To pass
Hello listers!
Can anyone point me to where I can download or send me the following
documentation which I am told exists but have not stumbled across yet?
Thanks in advance,
Steve Iocco
BMC Service Desk: Problem Management 7.0
BMC Support Documentation section.
-Original Message-
From: Steven Iocco [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Fri, 6 Jun 2008 7:36 am
Subject: Document Required : BMC Service Desk: Problem Management 7.0
** Hello listers!
?
?
Can anyone point me to where I can download or
Thanks everyone, found it under Service Desk documentation and someone also
emailed it.
Steve.
Date: Fri, 6 Jun 2008 08:45:49 -0400From: [EMAIL PROTECTED]: Re: Document
Required : BMC Service Desk: Problem Management 7.0To: [EMAIL PROTECTED] BMC
Support Documentation section.-Original
I just installed ITSM 7.03 on our test server and I am having a problem
with the DSL. I tried to followed the step in the configuration guide to
import the data. It says to select only one option at a time in the
order presented and click Import Data. When I select the first option,
Version, and
I've heard several different things on this so I thought I'd ask the
list.
What version of the Java software is needed for 7.1 - it it the JDK
software
and is it the latest version or is a special version needed? Thanks.
Portions of this message may be confidential under an exemption to
If you look in the staging forms you will see that some of the data
sets, like version, are very small, and others are HUGE. Import times
vary accordingly. When you are updating a later version of the data you
will see the same thing. The most time-consumptive (and CPU) task of
all is running
Your best bet is to load the 1.5.0_14+ JDK on both the mid-tier server
(which requires it) and the AR Server (which can get by with the JRE)
since some of the functions that can reside on the AR Server also need
the JDK. Avoid 1.6 unless you take pleasure in obscure java errors.
Christopher
OK but the documentation says to load one data set at a time while the
KB seems to say to load all at the same time? Which did you do?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, June 06, 2008
Chris:
What kind of replication did your DBA set up? We have a customer looking at
this type of configuration in order to create a reporting server. They're
deciding between either transactional replication with a read-only consumer or
a mirrored database with snapshots.
BTW, we did some
*Hi,*
AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 or higher.
Hope this helps...
*Regards,
Sandeep
Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com
*
Richard Copits wrote:
**
I’ve heard
Brian:
I've had good luck with importing them all at once. Someone on the list
mentioned this a few months ago, and I'm thankful they did -- saved me a big
headache. The full import takes about two hours (I think) on the VM on my
notebook PC, so it shouldn't take too long on a production
OK Thanks. I am trying to load them all at once now. Will see what
happens.
Brian
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane
Sent: Friday, June 06, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re:
I use the jre1.6.0_05 on my mid-tier server. It has the JRE and the JDK
packaged together.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified,
Are these both saying the same thing I think I'm more
confused???
Your best bet is to load the 1.5.0_14+ JDK on both the mid-tier server
(which requires it) and the AR Server (which can get by with the JRE)
since some of the functions that can reside on the AR Server also need
The compatibility matrixes always state the base level of java support
required, followed by the hopeful phrase or higher. When (not if) you
experience java issues, the first thing support will do is ask you to
install the version of java that the AR component was actually developed
against (in
Changing the IP Address on the Mid Tier server, should not break
anything as far as the client goes right?
MT 7.0.1 p5
ARS 7.0.1 p3
Windows 2003 Server
Apache/Tomcat
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]
Related to my last post- we're going to have to recover from a backup created
on Thursday night. The problem is that thousands of tickets have been created
since which we'd like to save.
Does anyone have any advice on how to get those tickets? I've done recoveries
before, but never tried to
So, from here
http://java.sun.com/javase/downloads/index_jdk5.jsp
I should be downloading and using JDK 5.0 and JRE 5.0, both at update
15?
Is that correct?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, June 06,
If you install 1.6 then don't go above upgrade 3 if you are using ars web
services and ARS 7.1 as the plugin will fail with a message about not
being able to determine the minor Java version.
Java 1.5 = Java 5.0. They changed the numbering mechanism starting with
v5/1.5. Sort of like Solaris
It seems to be a permission problem. It DOES happen on the UT when I
log on as a normal user. But when I log on with my Admin user, I don't
get this message.
It's just a simple table in my form with this qualification:
'Create Date' = $Result From Date$ AND 'Create Date' $Result To
Date$
Been meaning to post this for a few weeks now but keep missing the
deadline (Monday morning is just too late).
The following is from issue 2655 of New Scientist magazine, 07 May 2008,
page 84:
*Programming in Croydon*
FINALLY, it is hard to keep up with all the programming languages
I just got hit up for an engagement to do an upgrade from Remedy 6.x to
8.0.
David Easter! When were you planning on telling us that 8.0 had been
released! Now I'm behind the curve again.
;-)
Tim
___
UNSUBSCRIBE or
Both Fields both have Public (no change) permissions
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, June 06, 2008 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Data types are
Make sure it has allow any user to submit
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, June 06, 2008 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Data types are not appropriate on MT but
Found the problem. Both fields did NOT have Public. Changed the field
to have Public and everything is OKEE DOKEE!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, June 06, 2008
Richard:
The JDK includes the JRE, so just download the JDK 1.5.0_15.
--Phil
- Original Message
From: Richard Copits [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Friday, June 6, 2008 8:04:43 AM
Subject: Re: Java question
**
So, from here
Looks like so am I... ;-)
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this
Great! Everyone's responses clarifies a lot - thanks to all!! I think I
finally
understand it...
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane
Sent: Friday, June 06, 2008 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java question
Oracle 10g incorporated the idea of a recycle bin for dropped objects.
You have to manually purge the dropped objects to remove them
permanently.
http://www.orafaq.com/node/968
http://www.rampant-books.com/art_liu_10g_flashback_feat.htm
Axton Grams
On Thu, Jun 5, 2008 at 11:45 AM, Ravi [EMAIL
Were they going to install it on Windows Server/SQL 2009, or Linux RHEL
6/Oracle 12?
Did they offer a parking space for your flying car? Or at least to share
their...um...source of inspiration?
Rick
On Fri, Jun 6, 2008 at 8:18 AM, Timothy Powell
[EMAIL PROTECTED] wrote:
I just got hit up
Actually they do have a flying car... but we'll probably see version 8
before we see that in production.
www.moller.com
http://www.xconomy.com/2008/05/08/from-the-runway-to-the-road-terrafugia-redefines-the-flying-car-make-that-drivable-airplane/
Ben Cantatore
Remedy Manager
(914) 457-6209
*Hi **Brian,*
Even I tried the same thing, i.e, I checked all the options together and
tried to import, however it didn't work.
I suggest you to go with the earlier option i.e, *Select one option at
a time in the recommended order and click import*, since this work for me.
Hope this helps...
Hi John,
You can set your flashboard field to something good looking like this:
customqual='Task Area'= + ) + $Task Area$) + ) + AND
('Status' != Void)) + AND ('Create-date' = ) +
$ReportBeginDateTime$) + ) AND ( 'Create-date' = ) +
$ReportEndDateTime$) + )
Hope that helps.
Oh, I think we'll all be drooling on ourselves at the home before anyone
invents a vehicle that moves in three dimensions in a way that overcomes the
fact that most people have enough trouble navigating in two. It is a cool
concept, though, for the exceptions to the rule!
It's sort of like AR
Well, if we were in three dimensions, then there would be less chance of
hitting someone, at least you might not be on the same plane!
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best
Hi,
You need only the JRE to be installed You do not need the JDK Kit.
Download the JRE 5.x from java.sun.com and install it.
Thanks,
Sriram
On Fri, Jun 6, 2008 at 10:03 PM, Richard Copits
[EMAIL PROTECTED] wrote:
**
I've heard several different things on this so I thought I'd ask
Has anyone been able to tell whether or not this fix was incorporated in
Remedy Administrator 7.1.00 Patch 003 that came out this week? The
xrefdll.dll says version 7.1.0.3 but created 9/3/2007, whereas the
hotfix version was 7.1.0.0 but its created date was 5/21/2008. There
was no mention of
Hey Rick- thanks!
So the BMC tech said she doesn't know a way to do this, but here's my question.
We're recovering from our last known good configuration, Friday night. In the
meantime however we've had thousands of records updated. Is there a way, for
the entire DB (all forms) to extract
The problem, Chris, is that it's all data. If it can be read by an AR
System, you can export it and import it. You may be able to get it from
your DBA, too, but unless you get it out in an ARS-readable format, you'll
have to import it that way as well, and that's going to be a bit
unpredictable,
Chris,
We have been using transactional replication with SQL for about 4 years
now. It works like a charm. Of course we are still on SQL 2000. There
are some challenges.
From a SQL standpoint Remedy really does not declare a primary key on
the tables. We all know that it is C1 but
I'm guessing we will be better off with SQL Server 2005 database
mirroring - I don't think it adds any key columns, but then I have not
looked. We had at least one dev/test 7.x ITSM 7 environment mirroring
for several months last year, but I don't have it reinstated on
production yet. The intent
Rick- thanks again for your advice!
Our problem is that if we have to do this import by form, we're looking at an
incredible amount of time. I estimate an average of 30 minutes per form, and
with over 1500 forms on the server, and guessing at least 2/3 or them could
have been touched in the
Little known command line option...if you run the arimportcmd tool there is
an option to tell merge filters to not run on import...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, June 06, 2008 12:57 PM
To:
I seem to remember a DBA telling me that he couldn't replicate one of the
forms I work on because it had more than 255 real fields...is that a true
limitation that you have come across?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall,
I haven't tried it with Remedy but from what I picked up in a 2005 class a
snapshot may work a bit better. From the labs we did in class seem to make
a pretty clean copy of the db but I haven't messed with it in the real world
yet.
Jason
On Fri, Jun 6, 2008 at 7:57 AM, Moore, Christopher Allen
Well, that's an unfortunate fact that I'm afraid I don't know any way
around. The bulk of the time is really going to be recovering and possibly
cleaning the data that's been gathered since your last backup. Once you get
that done, importing shouldn't take all that long, since I wouldn't think
Speaking of confusing version numbers...
I recently ran across document #88219
(http://documents.bmc.com/supportu/documents/82/19/88219/88219.pdf ),
titled BMC Configuration Management Configuration Discovery Integration
for CMDB 7.2.01.
CMDB 7.2.01? I was thinking Atrium is at 2.1... maybe
There is a limit on the number of columns that can be replicated. Most
people would suggest to break up you form if possible. The nice thing
about replication is you do not have to replicate everything. Try to
only replicate what is needed.
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
In reading the document, I'm pretty sure that the 7.2.01 refers to the
version of the integration, not the version of CMDB.
Correct. The name of the product is BMC Configuration Management
Configuration Discovery Integration for CMDB. The version is 7.2.01.
Standard BMC naming policy is to
We are running snapshot replication on a non-Remedy database and it works
great. Since I have an understanding of how that works and how Remedy works,
I may be able to offer some suggestions:
First, as you all know, the way remedy works, forms are data. That is not
the case with all database
Had the same problem and Remedy gave me the xrefdll.dll to fix the issue.
On 6/6/08, strauss [EMAIL PROTECTED] wrote:
Has anyone been able to tell whether or not this fix was incorporated in
Remedy Administrator 7.1.00 Patch 003 that came out this week? The
xrefdll.dll says version 7.1.0.3
Ok, I know what you are thinking... Oklahoma City... I know nothing about
it. Why would I want to move there? Well here you go -
http://www.city-data.com/city/Oklahoma-City-Oklahoma.html
Low cost of living, low crime rate, large metro area with lots going on,
you can have everything from big city
Kelly, I know you are from Oklahoma (so is my Mom), but I've been there,
and, well, while I'm sure that all of what you said is true, you left out
the hornets, fire ants, constant wind, tornadoes, hot summers, icy winters,
and not an ocean within a day's drive. Of course, they WILL have an NBA
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