Hi Tim,
With ITSM 7, you can monitor the usage of application user licenses.
Also it captures any token denials. You will have to configure
monitoring in the Application Statistics Configuration form.
Similarly you can monitor AR User usage by enabling server statistics.
As per my own
Hi Joe,
That's definitely good idea.
However this will have to defined the form properties, otherwise by
default the result list is sorted on the request ID.
Also there are questions from user community that why the list looks
different. We can take out leading zeros mentally but system can
Hi Listers,
the PERFORM-ACTION-ADD-ATTACHMENT call requires the field id of the
attachment field.
In effort to build kind of a read only attachment field I took over
the control by adding dedicated buttons for Adding, Deleting and
Displaying attachments.
Having 1 attachment field in an
Kiran,
Since environment details are not provided, I am assuming you are working on
ITSM version 7
The $Assigned Group$ resolves to a name from support group form. In version 7,
Support Group name and Group Name (in group Form) does not match. You will have
to write a workflow that gets group
Hi,
You can do this via this method:-
Open CFG:NTE:Notification Events form and configure it accroding to
your requirement.
Bye,
Manoj Jain
On 9/17/08, kiran kodali [EMAIL PROTECTED] wrote:
Hi i am trying to send an email to the current assigned group, when a
request is created.
In the
Hope following Notes will help you
Forms Modified:
o NTE:SYS-Define NT Events, NTE:CFG-Notification Events, NTE:SYS-NT Process
Control, NTE:SYS-Individual NT Control, NTE:SYS-Group NT Control: Attributes
for the field “Notification Event” will be modified to include new notification
Mark,
You might try the keyword $ FIELDID $ or maybe more reliably $
FIELDNAME $. ($ FIELDNAME $
can be translated to a field ID with the special process
Application-Map-Names-To-Ids. However you may have to use a filter
to get at that info this way too. It maybe better to use the string
names
-- Forwarded message --
From: Miguel Suárez Gómez [EMAIL PROTECTED]
Date: 18-sep-2008 12:16
Subject: Escalation Notify Action
To: [EMAIL PROTECTED]
Cc: Miguel Suárez Gómez [EMAIL PROTECTED]
I'm working with ARS SYSTEM v5.1.2 in a Solaris Platform and I have the
following problem:
Joe,
Wouldn't '$GROUP$ like (100012; + %)' depend on 100012; being the first
group on the list?
How about '$GROUP$ like (100012; + %) or '$GROUP$ like (%;100012; + %)'?
That would still eliminate 1100012.
Dwayne Martin,
James Madison University
Original message
Date: Wed, 17 Sep
Hi Miguel,
Please find a copy from the help in the BMC Remedy Administrator:
To be able to send the field contents, make sure that users being notified have
permissions to view the contents.
Hope this will help you.
Regards
Georgi
From: Action Request
Melissa,
One approach that I have heard of people using is to give the
installer a one time use Admin 'Login Name' that is unique to the
patch. Then you can troll through the def file to find all the things
last changed by that user.
So if your installing ARS Server 7.1 patch3 then you use an
Hi,
All does anyone know why when users send emails out that all do not get
notified. We are running 7.0.1 on windows with SQL.So say I have 10
emails that need to get notified in the TO field. Only 5 get the email.
I need to correct this limit and having trouble finding it.
I'm running 6.3 and my To: field has a length of 32,000. What is the
length on your To: field in 7.0.1?
Also, is a newline character getting inserted in there by any chance?
You can validate this by expanding the elipses on the To field.
Thanks,
Gary Opela, Jr.
-Original Message-
From:
Tim,
Is the Notification filter specifying an email? Or is it user default?
Maybe those 5 users have their default notification ( in the User form)
set to Alert or None.
HTH,
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star
This server was setup by the Business Objects staff and I have never
used Tomcat before so I am not quite sure. The service that is running
is Apache Tomcat 5.0.27 if that helps. Is it possible there is no
servlet engine?
From: Action Request System discussion
In 7, it goes through the Email Form and then through Notification forms
and all fields are 3000, I can increase to 32000 or whatever, but not
that big.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF
Hi Joe,
It's always been there. I have every version ever created of the AR
System 7.1.00 compatibility matrix and even in the 1.0_0 version,
ServletExec is right there in the same place it is now.
Perhaps someone spilled White-Out(tm) on your printed copy. ;-)
-David J. Easter
Sr.
Carey,
Unfortunately I am in ARS 6.3. Is there any workaround in ARS 6.3?
Joe,
Thanks for your Inputs.
But I am not sure where to get the $ERRMSG$ that you are mentioning? It's not a
Keyword also (at least in 6.3\7.0)?
Is it a Keyword in 7.1? Request you to provide more
**
Actually I have noticed that by changing the sort order on the form, quite a few sort orders get altered.. For eg. the sort order on active links and filters when you do set fields to find first matching entries.. that gets altered as to which entry it finds first (I learnt that once the hard
Carey,
That's a good point about the imports not being logged very well. But it
doesn't log that actual workflow changes very well either. It points you
in a direction to look, but you still have to do more legwork.
You mentioned the API calls that can find objects based on a timestamp.
That's a
Dear all,
- ITSM 5.6
I want to replace the activelink SHR:GRP-GroupMembershipFieldSetup,
which runs 4 processes to set fields if the user is or not member of
Administrator, APP-Administrator, APP-Management and APP-Support, by a
new one parsing $GROUPS$ keyword.
As this bloody active link runs in
I think that is database dependent, but yes you are right and yours is a very
valid point if you are working on some of the older versions of the underlying
databases..
Oracle (I think 9i and later) would consider all the 3 cases.. MS-SQL does not
(I think even upto the most current version -
Good morning everyone,
I just wanted to check in and see if everyone else in the Houston area on this
list is doing well or not. Sorry to clog up the ARSList with non-Remedy stuff,
but we've got major problems down here that aren't being reported on in the
national news, and I just wanted to
I do not remember if that was available in 6.3, but yes its an available
keyword in 7.0. If its available in 6.3, it will be found in the KEYWORDS list
of set fields actions.
If its not available, try it anyway.. I know that BMC sometimes hid such new
features while testing it, in a release
Tomcat can be used either as a servelet against another web server like apache
or IIS, etc or as a standalone ie performing the function of a web server as
well as the servelet engine..
Find out from your web team how that is setup..
Joe
- Original Message
From: Sokol, Brian
A better approach is to parse the group list into an external qual. e.g.,
1;2;3
into
'groupid' = 1 or 'groupid' = 2 or 'groupid' = 3
Axton Grams
On Thu, Sep 18, 2008 at 8:19 AM, Dwayne Martin [EMAIL PROTECTED] wrote:
Joe,
Wouldn't '$GROUP$ like (100012; + %)' depend on 100012; being the
Have you entered all the right authentication information when it prompts you
for the Admin user ID (username, password, arserver name and port??)
Joe
- Original Message
From: Schon, Stuart [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 18, 2008 3:13:33 AM
I beleive you.. Maybe I'm just not looking at the right place.. I'll have a
look at it when I get to my desk later.. I have it printed in a booklet format
for covenience to carry around when I used to fly quite often back then, so I
may be not seeing the obvious because of the small print that
You don't need to apologize for the post, Shawn. We're family here, and
we're concerned about you, Claire, the BMC offices, and others that got hit
by this. Keep us posted, please.
Rick
On Thu, Sep 18, 2008 at 7:16 AM, Pierson, Shawn [EMAIL PROTECTED]wrote:
** Good morning everyone,
I
Are you logging in as ROOT?
If you are not, there are specific setup requirements for a NON-ROOT
install (see documentation). Some of these are not obvious and you may
have to get you UNIX administrators to look as the install scripts.
Gordon M. Frank
Lockheed Martin
Westeheimer, stayed there when I was at BMC for a couple of weeks a year
or so back. Enjoyed the Sherlock bar/pub (If I remember the name
correctly). Good music!
Hope things get better real soon.
You don't need to apologize for the post, Shawn. We're family here, and
we're concerned about
= ?? How would equal to find a string if its in the middle?
Joe
- Original Message
From: Axton [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 18, 2008 10:34:34 AM
Subject: Re: Similar Group Names
A better approach is to parse the group list into an external
Thanks.
From what I saw, the BMC offices looked ok when I drove past them the other
day. The further west you go in Houston, the less damage is apparent. They
may have had some broken windows or something that I didn't see, but the
buildings appear fine. They may not have power yet in that
I heard that the BMC employees were back working on the offices this
past Tuesday. So they were only off, Friday and Monday.
Kevin Begosh, RSP
mailto:[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Say you have a table field that shows your groups tickets. The lazy
approach is to use something like this:
% + 'Assigned to group' + % LIKE $GROUPS$
This gets you into trouble when a group is a substring of another
group. If you were to do this instead:
Convert the list of groups to an
Hi Shawn,
Is there anything we can do for you guys/gals? If you want to live in WI
and work remotely for awhile I would offer my home. Afterall, the arslist
is an extended family of sorts.
Susan
On Thu, Sep 18, 2008 at 9:16 AM, Pierson, Shawn [EMAIL PROTECTED]wrote:
** Good morning
The duplicates come from known error SW00287342
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Drew Shuller
Sent: Wednesday, September 17, 2008 4:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data load tool for Service Request
Thanks Susan.
Actually, my family and I live pretty far west of Houston (between Katy and
Sugar Land if you look at a map) so we didn't get the dirty side of the
storm. We were without electricity from Friday afternoon before the storm hit
to Tuesday afternoon, but there was no damage to my
Hi,
Is there an easy way to find the active link in the run process below?
PERFORM-ACTION-ACTIVE-LINK 1 536870662
ARS 6.3 patch 20
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite ESM Operations
315-453-2912 x5418 (Office)
315-317-2897 (Cell)
This e-mail is the property of NaviSite, Inc.
Joe,
I just found out that they will not be using Tomcat. It was installed
simply as a backup. In any case I am now using IIS and installed New
Atlanta. I can now get to the arwebreportviewer.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
No damage at my home either. I'm out in West Houston as well. I think
Shawn and I may be neighbors. I am between Katy and Sugarland too.
(Bellaire/Eldridge)
Power went out at about 7pm Friday, back on at about 8pm Saturday, Water
came back at about 7pm Sunday and Land Line Phone about 7am
generate a .def file of all your active links related with your application...
and do a research by Ctrl+F command.
very simple...
Att,
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
Hello listers,
Is anyone else having trouble getting to BMC Support website? I was getting
long delays and javascript errors, and now I'm getting 500 errors. I'm just
wondering if it is the access from my customer site or if it is on BMC's
side.
Regards,
Chuck Baldi
That 536870662 is the field ID for probably a button on the form that
the run process is running. Go to that form and lookup that id and then
it will list all of the active links that are related to that button.
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540
I would say that they are down:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.
Please contact the server administrator, [EMAIL PROTECTED] and inform them of
the time the error occurred, and anything you might have done
I thought it might be a bug. Last evening after I started investigating the
backend tables, I figured where the duplicates were coming from then manually
fixed the data that related the parent categories to the child categories by
changing the values in the parent instance id field in the
Dear List,
In our “AR System Email Security” form we have an entry with a “Key” value of
“KeyName.”
In “User Name” we have the Login Name of a person with “Administrator”
permissions.
In our email templates we have a line that says “Key: KeyName.”
This works in our production system. But
Mail Message
_
Movies, sports news! Get your daily entertainment fix, only on live.com
http://www.live.com/?scope=videoform=MICOAL
___
UNSUBSCRIBE or
Dear List,
We have a test Remedy system, and have disabled the outgoing mailbox so that
customers don’t get emails about test calls. If we want to see what mail would
have gone out we can look at the “AR System Email Messages” entries, and the
message will be in the “Plain Text Body” field.
on the email messages screen select Display Advanced Options of Yes. Then go
to the Advanced Options tab. The first sub tab will show you the names of your
email templates. The Variable Replacement tab's Field Values will show you the
fields that will be sent to the templates.
-Original
Hi,
I'd like to bounce an idea and see if this is something I need to
dedicate a lot of time into or if it is quick and easy.
If I have an attachment being put into SRD work info to SRM Request,
can I pull that attachment field from another form?
I would like the SRM:RequestApDetailSignature
Hi All
I wonder if someone out there can point me in the right direction. I have just
installed SLA V6 with ITSM V7. The compatibility I believe is fine. The install
went off without a hitch, all the SLA forms are there. I have just created a
test SLA, the SLA tab shows up on the Incident
I have just installed SLA V6 with ITSM V7. The compatibility I believe is
fine
Are you sure, there is an integration installer for v7. Nothing in the
compatibility matrix seems to indicate ITSM7 supports SLA6.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
The integrator installer is for the integration for ITSM 7
Although, It sounds like a creepy story that you could install SLA 6x with ITSM
7x, but If you made it, that was a lucky one!
Because you have different versions, on a single way you wont be able to
integrate yor SLA 6 with IM 7x,
Thanks, Christie!
I didn't see anything under Variable Replacement, but under Attachment
Alternatives I found something called RED56469.tmpl that has the message.
(I never noticed it in all my poking around.)
Thanks again,
Dwayne
Original message
Date: Thu, 18 Sep 2008 10:41:38
Greetings listers,
We recently swapped our application server as the older was at end of
lease. This was a like for like swap except that the newer box has twice
the processing power of the old one. Everything seems completely normal
but one thing; our nightly data imports (from various sources)
Thats what I said. The integration allows the ITSM 7 applications to use
the SLM module. Youd need to rewrite the table field displaying Service
Targets to show up in ITSM7.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hugo Ruesga
Sent: 18
Are you being able to connect to the database using the MS-SQL client from the
AR Server machine?
If so, are the database username/passwords the same as it was on the parent
instance? If you are not sure you can try resetting the ARAdmin user's password
to AR#Admin# and take off the
See if ARadmin user is on the DB and is DBO of the ARsystem DB.
-Original Message-
From: Tim O'Connor [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 18 Sep 2008 2:57 pm
Subject: Pointing AR Server to DB Server
I have a working AR server on one machine that is using an MS
Mail Error
_
Searching for the best deals on travel? Visit MSN Travel.
http://in.msn.com/coxandkings
___
UNSUBSCRIBE or access ARSlist Archives at
Also, is the new DB server's name in DNS? If you ping its hostname, does
it reply?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim O'Connor
Sent: Thursday, September 18, 2008 2:57 PM
To: arslist@ARSLIST.ORG
Subject:
Listers:
We have a little issue
Environment:
Sybase 15.0.1
Solaris 10
ARS 7.1
Mid Tier 7.1
Java 1.5.0_12
Tomcat 5.5.25
When we try to open some forms we can receive any of this errors:
Caugh exception: Object doesn't support this property or method
Internet Explorer cannot open the
Has everyone on the list been receiving an email from this address with the
contents as seen below? Or is it just me?
Joe
- Original Message
From: johnson karicotte [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 18, 2008 4:25:05 PM
Subject: Mail Error
** Mail
Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is
intended only for the recipient(s) designated above, it is protected by law and
it may
Any time I have experienced a 'Caught Exception' error it is either Server
Cache or Client Cache related, clear both and see if the problem goes away.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hugo Ruesga
Sent: Thursday, September 18,
I got one
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, September 18, 2008 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mail Error
**
Has everyone on the list been receiving an email from this address with
Nevermind guys, I think I found the problem: the user client was
attempting to connect to the original AR server's hostname. Although the
AR server on the cloned VM retains the install path and name of the
original AR server, the client was using DNS all along (instead of
connecting to localhost
Joe,
When I get to the step to enter the AR System Server DB info I get:
Could not connect to ARSystem_dev with the parameters given. You can
create ARSystem_dev as a new AR System server . . . .
I have verified that the password used for ARAdmin by the dba was in
fact AR#Admin#.
Still can't
I got about 4 since yesterday, and I did try to write offline to Johnson
informing him that if he is a new subsrciber, and is testing his subscription
status by sending a test mail, that it is working but didn't get a response
from him and these mail continue coming in.. I wonder if this is a
In this case it is possibly a server cache getting redundant after a deletion
of a field? I think I saw that happen when the results list was modified
(fields removed).
Joe
- Original Message
From: LJ Longwing [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 18,
Thanks Joe:
Actually we didn't remove fields, just added functionality; so we can ignore
that fact, but the cache could be a good option.
Regards
Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information
Joe,
Sorry for the inconvenience caused by my test mail. I tested with my
subscription status.
Thanks
Johnson K R
Date: Thu, 18 Sep 2008 13:46:38 -0700From: [EMAIL PROTECTED]: Re: Mail Error (A
possible SPAM???)To: [EMAIL PROTECTED]
I got about 4 since yesterday, and I did try to
Yes.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent:
Hello Listers,
I've come to realize that it may be the Windows 2008 Enterprise that is
causing some difficulty.
I tried to do an uninstall of the ARSystem and received an OS_Err
warning.
On a side note. I am now trying to use an old desktop to install onto
the remote super-big SQLServer. When
Thats ok, having not received a response from you I thought it might have been
someone attempting to spam the list..
Joe
- Original Message
From: johnson karicotte [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 18, 2008 4:58:25 PM
Subject: Re: Mail Error (A
I will be out of the office starting Thu 09/18/2008 and will not return
until Tue 09/23/2008.
I am attending Kawasaki's annual dealer meeting in Dallas Texas. I will
respond to your message when I return.
___
Strip Demo off its password and try again.. Maybe there is a bug in the install
script where it is hardcoding a blank password for Demo? I had faced that
problem years ago while installing the connector for Palm 3..
Joe
- Original Message
From: Schon, Stuart [EMAIL PROTECTED]
To:
Demo doesn't have a password, I haven't altered it from the initial
install. I created a new user called admin with the same result. I gave
it a password and no change
Its very strange as I have done this before to stand up another server
and there were absolutely no problems.
From
Looking for some help in debugging my syntax - Remedy says I'm missing a
parameter, but not which one.
What I want to do is take a table with 100+ rows, and only return the 10 with
the highest value in an integer field, ranked in descending order.
Here's the syntax that's failing:
SELECT
hi,
i want to build a workflow which calculates and captures some date time
field's difference in an integer field.
I want to fire that workflow only when the requester view of form is opened.
But, it is currently firing on support view of the form also, and since the
fields i am talking about
Modify active link to fire on only the view on which its supposed to
fire
Using $VUI$ = view name of the form
$VUI$ = (The label of the form view displayed in the active window)
Prashanth
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
You can use the keyword VUI in Run if Qualification of active link.
Rohini
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of priyanka_sareen
Sent: Friday, September 19, 2008 10:26 AM
To: arslist@ARSLIST.ORG
Subject: active
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