Hello,
If assets are created by pushing them to the CI class (via import), how
does the Product Catalog entry get created?
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, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Tuesday, February 09, 2010 10:07 AM
To: arslist@ARSLIST.ORG
Subject: CI Asset Management
**
Hello,
If assets are created
.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Tuesday, February 09, 2010 10:07 AM
To: arslist@ARSLIST.ORG
Subject: CI Asset Management
**
Hello,
If assets
Hello,
We are not seeing the Report button in Mid Tier when we are in the Modfiy
mode. How do you view the report button.
We want to select the entries and just generate a report on the items
selected.
___
It is more complicated than a file replace.
In a message dated 2/8/2010 12:26:43 P.M. Eastern Standard Time,
claire.sanf...@memorialhermann.org writes:
Does anyone have a comparison chart?
I am in the middle of planning an upgrade and I know we are not going to
go to 7.5/7.6 right now.
Ok - then when the status is Down - I read in the BMC documentation is
defined as the CI is down, but not yet in maintenance. Down is not a
location that describes where the asset is at. It's a little confusing.
So the user is marking any server that is not pingable as down. But the
Hi All,
We have host name changes all the time. Our users are sending emails to
development every time the host name changes. I am implementing a new
process where host name changes are done thru Change Management as part of
automatic maintenance. I was just curious - what are other
console. It
is all run from Remedy Forms and utilizes CMDB data.
Kelly Deaver
kdea...@kellydeaver.com (ARSlist mail)
Original Message
Subject: Re: Table for BMC.IMPORT.TOPO
From: Kathy Morris kathymorris...@aol.com
Date: Thu, January 28, 2010 12:11 pm
To: arslist@ARSLIST.ORG
Of Kathy Morris
Sent: Thursday, January 14, 2010 4:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table for BMC.IMPORT.TOPO
**
Are you referring to running a job that does a comparison?
In a message dated 1/14/2010 4:29:59 P.M. Eastern Standard Time,
tayl...@ldschurch.org writes
Hi,
Is there away without running the entire synchronization to update 4 assets
that were newly discovered?
For example, during the day if we need to change asset info, I run the
discovery on just the 4 assets.
I want the 4 assets to get updated in TOPO, however I I just don't want to
run
Hi All,
I am trying to compare the data between BMC.IMPORT.TOPO and BMC.ASSET.
I was going to try a comparison using Business Objects reports.
How would you compare the results between these two datasets since are the
same table BMC.ASSET.
Does anyone know the name of the table that stores
for?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Thursday, January 14, 2010 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Table for BMC.IMPORT.TOPO
**
Hi All,
I am trying to compare the data between
Hello All,
I have a list of database instances that I will be associating with
servers.
What table would database instances be stored in? Would the database
instance be stored in AST:SoftwareServer table?
I read that database servers are modeled a an instance of the
BMC_SoftwareServer
Hi All,
Is there a way to know exactly what servers failed the discovery? We are
discovering both Windows and Linux (using WMI and SSH) within the same task.
When I view the discovery report - I have 50 pages with caution messages
stating WMI failed. However somewhere later in the 50
Hi All,
Would software that runs independently such as MS Exchange be classified
as a Hosted System component or a Component of a Server_ABC? I did
research and I am not sure what the impact would be upon selecting either
option.
A co-worker also created database instances under the
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, December 28, 2009 14:30
To: arslist@ARSLIST.ORG
Subject: CMDB Question
**
Hi All,
Would software that runs independently such as MS Exchange
Hi All
I thought I understood, but now I am totally confused.
In my discovery report it says
I am discovering Linux/Solaris thru SSH. The report says Port 23 was
skipped and shows me IP Address XYZ. Then I look at the same IP address later
in the report and it shows that it updated the
Hi All,
We just upgraded from 1.5 to 1.6 and we are having performance issues now.
The users are frustrated with the performance. We are running long tasks
at night time scanning about 5,000 IP addresses. Also we are creating
large tasks. Our Discovery is on one server, and the CMDB is
of instances to
help the heavy hit on the server (ARS).
IT is now recommended you put it on its own server..
Call support they can help you put in the configuration settings, and
resolve your issues.
hope that helps some.
On Fri, Nov 20, 2009 at 11:44 AM, Kathy Morris _kathymorris...@aol.com_
. Eastern Standard Time,
remedy...@gmail.com writes:
**
OK? I will not claim to understand this answer.. So I will choose to leave
this alone..
LOL
On Fri, Nov 20, 2009 at 12:08 PM, Kathy Morris _kathymorris...@aol.com_
(mailto:kathymorris...@aol.com) wrote:
**
Forgot to mention - we
, at 5:19 PM, Kathy Morris _kathymorris...@aol.com_
(mailto:kathymorris...@aol.com) wrote:
**
In the Discovery (foundation) - I thought once you run your task to
discover the asset - this shows up in BMC.Import.Topo? Is this correct?
_Platinum Sponsor: _rmisoluti...@verizon.net_
was to put into the
asset or cmdb and do it that way.. Right mouse on the objects in question
On Thu, Nov 19, 2009 at 2:13 PM, Kathy Morris _kathymorris...@aol.com_
(mailto:kathymorris...@aol.com) wrote:
**
Is there a way to execute only one of the discovery task to be pushed
In the Discovery (foundation) - I thought once you run your task to
discover the asset - this shows up in BMC.Import.Topo? Is this correct?
___
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Hello,
I have a server in Computer System. I need to display the applications on
the server, and the database instances to the applications. How do I
associate the applications with a CI. I just see how to add the people and
support groups to the CI.
Can someone tell me if this is a BUG in Remedy. We are being told that
discovering UNIX Serial Numbers is a BUG in Remedy, and the UNIX bios/chassis
serial number can not be discovered. Is this true?
___
(ARSList) on behalf of Kathy
Morris
Sent: Tue 10/20/09 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Discovering UNIX Server Serial Numbers
Can someone tell me if this is a BUG in Remedy. We are being told that
discovering UNIX Serial Numbers is a BUG in Remedy, and the UNIX
bios/chassis
serial
?
---
need additional information.
On Tue, Oct 20, 2009 at 1:46 PM, Kathy Morris _kathymorris...@aol.com_
(mailto:kathymorris...@aol.com) wrote:
**
Yes I am referring to BMC Foundation 1.6, Patch 1, AR 7.5, Windows OS. We
are not able to discover Solaris UNIX systems. We have no issue
, and Java newer than 1.4.2...
I heard 1st quarter, but now with the aquision, I wonder if it will be
longer..
On Tue, Oct 20, 2009 at 2:13 PM, Kathy Morris _kathymorris...@aol.com_
(mailto:kathymorris...@aol.com) wrote:
**
Hi,
Yes we have sudo, and I can logon to the box. I am
Does SRM work with ITSM 6?
What is SAM?
___
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.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Tuesday, October 06, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery
)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery
**
Yes
In a message dated 10/5/2009 5:12:40 P.M. Eastern Daylight Time,
tauf.chowdh...@frx.com writes:
**
When you say BMC Discovery
We are on using BMC Discovery - and we are unable to discover Linux, UNIX
server info - such as ip address, host name, etc. Is anyone else able to
discover Linux and UNIX servers using BMC Discovery Tool?
Do we have our environment configured incorrectly?
] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 4:49 PM
To: arslist@ARSLIST.ORG
Subject: BMC Discovery
**
We are on using BMC Discovery - and we are unable to discover Linux, UNIX
server info - such as ip address, host name, etc. Is anyone else able
to discover Linux and UNIX servers
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery
**
Are you supposed to be able to discover UNIX and Linux with BMC Discovery
Hello all -
I am about to upgrade our system AR System from 7.0 to 7.5, and I was
wondering what challenges, gotchas, tips, things to look out for, what have
other developers experienced. Is this going to be painful uuugh
We will be keeping our existing data, and workflows.
you have regarding its crash when you try
to
document the entire thing.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Thursday, August 20, 2009 8:18 AM
To: arslist@ARSLIST.ORG
Subject
. Giving as much detail as possible so we
can try to pinpoint a solution.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Wednesday, August 19, 2009 1:34 PM
To: arslist@ARSLIST.ORG
Subject
.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Thursday, August 20, 2009 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Resolved: Workflow Documentation 7.1
**
Yes, I ended up creating packing lists and breaking it up - I
Hi All,
I am trying to run a tool to document our workflow on our system (AR 7.1,
ITSM) on Windows. I had been using AR system, but the AL are displaying,
but the forms are not displaying - is there another free tool I can use to
document the workflow?
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Wednesday, August 19, 2009 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Workflow Documentation 7.1
Hi All,
I am trying to run a tool to document our workflow on our system (AR 7.1,
ITSM) on Windows. I had
Hi
I defined my navigational service categories in the request entry point.
The service categories are there - I am just not finding how to change the
order of how the categories are displayed. I looked in the SRM guide, and
I did not find it.
Does anyone now how to arrange the order of the
Hi Melissa,
Is there any flexibility with the rate. I could do this engagement for
$600/day.
In a message dated 5/26/2009 8:07:02 P.M. Central Daylight Time,
mw...@columnit.com writes:
**
Our client in Washington Heights NYC (near subways), is seeking a Remedy
Developer/Administrator.
Hi,
Is this with Sloan Kettering? or a medical hospital midtown?
n a message dated 4/20/2009 11:10:34 A.M. Central Daylight Time,
mw...@columnit.com writes:
**
Hi,
We are seeking a Senior Remedy Developer for a long term contract (may go
perm after a year) in midtown Manhattan.
what does CV mean?
In a message dated 2/3/2009 4:02:32 A.M. Eastern Standard Time,
jgdum...@gmail.com writes:
Put your CV online where recruiters can pick it up. It worked like a
charm for myself.
Cheers
Kobus
Hi,
One of the managers wants to make Resolution Categorizations the same as the OS
categorizations.? My understanding is that they are not the same and should
not?be the same.? The Resolution Categorization is to build a self-help known
issues database.? I thought the Resolution
Hi,
We have a requirement to enter?CI Names into Asset Managemen tthat are subject
to change each time the asset is transferred.? The team also wants to have the
CI Name equal to the unique name of the asset tag.
I am not for this method - however I was wondering has anybody tried this type
“transferring” an Asset.
Matt
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kathy Morris
Sent: 29 October 2008 15:55
To: arslist@ARSLIST.ORG
Subject: CI Name Format
** Hi,
We have a requirement to enter CI Names into Asset Managemen tthat
Is this?a minor?change? - We like this customization also to the Incident ID
-?Remedy?told me that in 7.x this is doable and the number can be increased
later if necessary. Is this so?
-Original Message-
From: Joe DeSouza [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 30 Sep 2008
Hi,
How do I get hardware details into the Product Name field? I installed the DSL
along with the updates (up to Update 8).??I have software - however I am not
sure how to get the hardware data?into the Product Name field.?
Example: Product Categorizations
Tier 1 Hardware
Tier 2: Software
We have a field that is display only - is there a way to set the date to
prepopulate this display only field with $TIMESTAMP$
___
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We are receiving alot of new inventory.?? Are there any recommended methods of
scanning that integrate well with Remedy so that we can scan and uplate the
asset serial #, configurations into Asset Management?
___
Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we
supposed to use then to migrate data/code?
___
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, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kathy Morris
Sent: Thursday, August 28, 2008 10:04 AM
To: arslist@ARSLIST.ORG
Subject
On the DSL Console I do not see any entries.? I?read the DSL Admin Guide and it
says that to import the data from PDL:ESIDImportConsole form. I check off the
Version box and nothing imports.? I went back to try to get the patch levels
off of the support website.? I several patches - however I
]
On Behalf Of Kathy Morris
Sent: Monday, July 28, 2008 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Categorizations...
?
** Hi All,
For Operational categorizations, I have followed the Remedy BMC recommended
format - I believe in alignment with Rick Cook's helpful guidelines.
Category 1 - Verb
What are the error messages that you are receiving.? I worked quite a bit with
modifying out-of-the box crystal reports and customizing reports.
-Original Message-
From: Howard Richter [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 28 Jul 2008 12:40 pm
Subject: BMC Out of Box
Hi All,
For Operational categorizations, I have followed the Remedy BMC recommended
format - I believe in alignment with Rick Cook's helpful guidelines.
Category 1 - Verb
Category 2 - What we are servicing
Category 3: Asset
We are having trouble getting our organizational structure to fit into
Hello All,
Does Remedy have a time reporting module?? We are looking at?Clarity for
possible time reporting,? Does Remedy offer this?
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Does this mean that Remedy does not have a Time Reporting Module. To my
knowledge, I never heard of Remedy offering this - I wanted to confirm this.
-Original Message-
From: Gary Opela (Corporate) [EMAIL PROTECTED]
To: Kathy Morris [EMAIL PROTECTED]
Sent: Wed, 9 Jul 2008 2:03 pm
being maxed out. Perhaps your system logs might show
whether that's the case?
Rick
On Wed, Jul 2, 2008 at 12:09 PM, Kathy Morris [EMAIL PROTECTED]
wrote:
** Hello All,
We have been having trouble with the Email Engine. It was stopping every
3 days, now it's every couple of hours
Hi,
I have read about DSL and it is is a library that contains records and of
approved software used by an organization.? Previously I was told that the DSL
drives the data for the Product Categorizations.? Did I misunderstand? I now
have a list of Product categories...For example...
form to the DSL forms.
-Original Message-
From: Kathy Morris [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 16 Jun 2008 4:47 pm
Subject: Product Categorizations
** Hi,
We are trying to build a list of Product Categorizations and we are getting new
Remedy resources so our team
Hello,
I am running an escalation on the Help Desk form that runs at a specific time
with a RUN IF qualification of ( 'ztmpSub' =? $NULL$ ) AND ( 'Assignee' !=?
$NULL$ )
Then push some X into the group field if? (Assignee = Joe Smith) or
(Assignee=Jane Doe) or about 7 other names.
I want to
Hi,
We are trying to build a list of Product Categorizations and we are getting new
Remedy resources so our team does not have the DSL install as high priority
right now.? Is there somewhere I can get a list of recommended Product
Categorizations??I went thru the Technical Guides and I found
Hi,
Is it possible to run Adhoc reports and export the results to an excel
spreadsheet from the Mid Tier? We are on 7.x ITSM and AR System.? I see the
canned reports that seem to be an option to?export - which did not work - we
received an error.? I was looking for a technical guide to show us
Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kathy Morris
Sent: Wednesday, June 11, 2008 3:58 PM
To: arslist@ARSLIST.ORG
Subject: 911: ITSM 7.x and Reporting
Hello,
Its been a long while that I have been chiseling away at this mystery.? I can
not figure out why this report is not executing in ITSM 7.x.? We are going live
and I have all these reports from Crystal XI, that are not opening in Remedy.?
Remedy says this is a customization so no help.?
The User tool
-Original Message-
From: Howard Richter [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 11 Jun 2008 2:12 pm
Subject: Re: 911: ITSM 7.x and Reporting
**
Kathy,
?
One question where are you runing the reports (web or the user tool)?
?
Howard
?
On 6/11/08, Kathy
Hello,
On the RQC:ServiceRequest Console form in ITSM 7, AR 7.x?- we wanted to add the
(3) Product Categorization fields onto the Requester Console.? Someone said
that we need a third party tool - What on earth? Is there some reason why we
would not be able to display these three product
Hello,
We want to add reports to the Reporting Console in ITSM 7.x.? For some reason,
the customized reports I added are not executing in ITSM.? When I select the
Run button, the report does not open.? Has anyone added customized reports to
ITSM successfully and has it worked? I know that we
) [mailto:[EMAIL PROTECTED]
On Behalf Of Kathy Morris
Sent: Tuesday, June 10, 2008 5:30 PM
To: arslist@ARSLIST.ORG
Subject: Reporting in AR 7.x and ITSM 7.0.2
**
Hello,
We want to add reports to the Reporting Console in ITSM 7.x. For some reason,
the customized reports I added
:[EMAIL PROTECTED]
On Behalf Of Kathy Morris
Sent: Tuesday, June 10, 2008 5:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting in AR 7.x and ITSM 7.0.2
** How did you trigger the report to open? Did you create a separate AL?
-Original Message-
From: strauss [EMAIL PROTECTED
Hello,
We have one business, however we have two seprate subdivisions that are
financially independent.? For example?Enterprise Corp and Enterprise Ltd.??The
business is? considering implementing Remedy.? I know you can run two instances
of Remedy ITSM on one server.? Is there a way to run the
Might be an over-simplified suggestion, but why not activate
multi-tenancy, have one server, and one central team to administer it
for both divisions?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Wednesday
) [mailto:[EMAIL PROTECTED]
On Behalf Of Kathy Morris
Sent: Wednesday, June 04, 2008 4:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Configure Two Divisions On Server
** I know what you mean - but they do not want to have a central team. Each
division wants their own administrators and they want
Hello all,
I ran this qualification:
'Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi AND 'Status*'
= 3
Result: status values that such as Closed and Cancelled appeared that have
a value of 5 and 6??
When I modified the qualification:
('Assignee+' = Michael Davis OR
Hi,
We have two URLs:
On URL #1, we click the URL link, this takes us to the login.jsp page, we
log in, select the Incident Management console, then we click on the
Requester
Console and application opens.
On URL #2 (that is on a different web page), we click the URL link, it
takes
)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Wednesday, May 14, 2008 11:37 AM
To: arslist@ARSLIST.ORG
Subject: AD and CTM:People
**
Hi,
AR System: 7.0.1
Thru workflow, data is passed from Active Directory into Remedy vendor
tables then thru escalations into Remedy
Hi,
AR System: 7.0.1
Thru workflow, data is passed from Active Directory into Remedy vendor
tables then thru escalations into Remedy CTM:People. We have users that
sometimes
enter the field values in upper/lower case. Whenever they enter
uppercase/lower case or leave certain fields
with the company.
Shawn Pierson
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Wednesday, May 14, 2008 11:37 AM
To: arslist@ARSLIST.ORG
Subject: AD and CTM:People
**
Hi,
AR System: 7.0.1
Thru workflow, data is passed from
Hello,
I was wondering what is involved to get to work in the UK. I live in the
United States however I would like to work in Europe. Who do I contact to get
permission to work overseas.
In a message dated 4/8/2008 7:22:30 A.M. Pacific Daylight Time,
[EMAIL PROTECTED] writes:
**
Hi,
In Remedy ITSM 7.0.1 - who should be the actual Owner of the ticket.
Should it be the assigned group or the Help Desk?
What are the advantages of one over the other.
**Wondering what's for Dinner Tonight? Get new twists on family
favorites at AOL Food.
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Monday, May 05, 2008 11:16 AM
To: arslist@ARSLIST.ORG
Subject: ITIL Remedy
**
Hi,
In Remedy ITSM 7.0.1 - who should be the actual Owner of the ticket.
Should it be the assigned group
I can see the ticket being assigned to the Service Desk initially -
however once the Service Desk assigns the ticket to the Assigned Group -
would
the Assigned Group be the Owner? or will it remain the Service Desk. Or is it
in some cases the Service Desk and some cases the Support Team.
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Monday, May 05, 2008 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITIL Remedy
**
Normally we assign it to the Help Desk - but who would be the Owner
In a message dated 5/5
I understand both concepts - perhaps I need to clarify.
Ticket comes in and the ticket is Auto-assigned to the Help Desk (Assigned
Group). The Help Desk feels they should be the Incident Owner (Owner Group).
The Help Desk then assigns the ticket to a Support Group (now the support
group
Hello All,
To run reports in ITSM 7.0.1, our users open the Report Console - however
when executing a report thru the Report Console for the first time the user
received an error. To fix the error, I have been going into the
Administrative Console of Windows, adding the User DSN by
University of North Texas Computing IT Center
_http://itsm.unt.edu/_ (http://itsm.unt.edu/)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Tuesday, April 29, 2008 1:40 PM
To: arslist
Hi All,
I am trying to integration Crystal XI with Remedy - the person I work with
is giving me a hard time about Administrative access to the DEVELOPMENT
Server. I don't believe that I can build the algorithms, and integrate Remedy
with
Crystal without this access. Is there some way
User with administrative access.
In a message dated 4/28/2008 12:43:55 P.M. Pacific Daylight Time,
[EMAIL PROTECTED] writes:
** Are you talking about a user with administrative access into Remedy, or
to the server itself?
Rick
On Mon, Apr 28, 2008 at 12:35 PM, Kathy Morris [EMAIL
.
Perhaps
if you asked this other person to show you how it can be done in the absence
of admin access, that should clear it up one way or another.
Rick
On Mon, Apr 28, 2008 at 12:44 PM, Kathy Morris [EMAIL PROTECTED]
(mailto:[EMAIL PROTECTED]) wrote:
**
User with administrative access
level?
Dave
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Monday, April 28, 2008 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Administrative Access
**
This person doesn't even know
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Monday, April 28, 2008 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Administrative Access
**
This person doesn't even know Remedy at all.
In a message dated 4/28/2008 12:53:06
@ARSLIST.ORG) ] On Behalf Of
Kathy Morris
Sent: Monday, April 28, 2008 3:02 PM
To: [EMAIL PROTECTED] (mailto:arslist@ARSLIST.ORG)
Subject: Re: Administrative Access
**
I am referring to AR System admin privileges NOT OS Level priveleges
In a message dated 4/28/2008 12:59:57 P.M. Pacific Daylight
\AR System). Type this from the command line :
arcache -Ua -e 099 -lw 1 -nTempAdmin -p -s servername -g
1; –d -This works on Remedy 6.3
Thanks,
Rocky
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Monday
**
Each user will be able to set up a user ODBC connection and connect under
his/her profile.
The issue is that it's not just one form. If it were let say Help Desk or
something - then yes set permission on the fields in the form. There are
other forms - Surveys, Change Management,
Hi,
We have a search menu in the Help Desk that pulls from another table (i.e.
locations). When the user selects the menu in Help Desk - does it go to the
database to query all the records from the location table. Secondly, if I
have an open window action that passes a qualification
Hi All,
I have an application list field on the console for the Home Page. How do
you add links to open a form. Before I used to right-click add link and use
an
open window action to open up a form. I have right clicked on the
application list (which opens our incident management,
Hi All,
I created reports using Crystal Developer XI. I created parameters
(selection fields) to allow the user to select the Remedy's Support Groups.
Similar
to the Assigned Group in Remedy. We are using AR System ODBC 7.0.1 patch 006
ar user client. For some reason when the
Hi,
I have remedy fields mapped to crystal report parameters.
When I open a crystal report withi remedy, the data is duplicated within the
crystal selection fields???
For example, lets say assignment group - many of the assignment groups are
duplicated 10 to 30 times within the crystal
201 - 300 of 371 matches
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