Hi Drew,
They didn't say to recreate it, just to delete it. Once a user logs in and
changes any of their preferences, it will create a new one. So that's what I'm
thinking they mean.
sorry for the delayed reply!
-
** Hi Mary. As far as suggestion #1 from BMC
@ARSLIST.ORG] On Behalf Of Mary Dollus
Sent: Tuesday, January 22, 2013 7:29 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Garbled User tool screens
Morning!
When we flush our midtier servers after we have updated forms/workflow on our
servers, from time to time users will experience what
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus
Sent: Tuesday, January 22, 2013 7:29 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Garbled User tool screens
Morning!
When we flush our midtier servers after we have updated forms/workflow on our
servers, from time to time users
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus
Sent: Tuesday, January 22, 2013 7:29 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL
directory of the User tool and restart the User tool.
Has anyone else experienced this?
Thanks!!!
Mary Dollus
ARS 7.6.04
Oracle/UNIX
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list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus
Sent: Tuesday, January 22, 2013 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Garbled User tool screens
Morning!
When we flush our midtier servers after we have updated forms/workflow on our
servers, from time to time users
Thanks Rick!
We made the suggested changes on the Email Message form and all seems to be
well. We've had discussions with a lot of our our customers on reducing the
amounts of email sent and they re a bit resistant to it... :) but we keep
trying. :)
thanks again to you and everyone!
Mary
... but then it may be some
other part of the statment as well... so I'm just trying to get verification
that we can actually use ($VUI$ != Support_View1). Support_View1 would be
the name of the specific view I need to change it to.
thanks!!! :) and I hope that makes sense.
Mary Dollus
://theremedyforit.com/
On Wed, Sep 19, 2012 at 5:49 PM, Mary Dollus mary.t.dol...@saic.com wrote:
ope that makes sense
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
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be the case with 'Window Loaded', as I think this one
is the final execute option on a window opening.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus
Sent: Wednesday, September 19, 2012 10:05 AM
Ok, I added a message to the If action and now I can see the VUI, :)
still can't get it to do what I want exactly, but am still trying.
thanks for everyone's suggestions and comments!
Original Message-
Hi LJ, it's on Window Loaded, and selecting from the Choose
for?
Has anyone noticed any gaps in the Request ID sequencing and if so, to what
extent?
What is your environment if you noticed issues? Do you use a server group?
and what was the value of your Next ID Block size?
Thanks so much in advance!!
Mary Dollus
ARS 7.6.04
Oracle/UNIX
are not, then you shouldn't. The cost is
far greater than any benefit you might see.
Rick
On Tue, Sep 11, 2012 at 9:27 AM, Mary Dollus mary.t.dol...@saic.com wrote:
Hi Everyone,
We are going to set our Next ID Block size from 1 to 25 due to some issues we
had last week with our AR System Email Messages
list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus
Sent: Tuesday, September 11, 2012 8:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing Next ID Block Size - anything to be aware of?
Rick,
Thanks so much Rick! And yes that is our issue... we send out enormous amounts
Thanks Fred! and yes, that is where our deadlocks happened as well. (ARSCHEMA).
I should have mentioned that before, sorry.
Thanks for that tip!!!
It doesn’t have to be just Network Management (or other apps) creating large
number of records in a form. In our custom system we
...
Any ideas? I know it has to be something I'm totally overlooking, but I
looked through the documentation and can't find any troubleshooting for
this issue.
thanks!!
Mary Dollus
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Hi Misi,
I was able to create a new one on the server where I created the other
Application and then import it into the one where I'm attemping to put the
other one...
I'm going to try the objects independently to see if that works...
thanks Again,
Mary
and no errors pop up.
But they are nowhere to be found...
Any ideas? I know it has to be something I'm totally overlooking, but
I looked through the documentation and can't find any troubleshooting
for this issue.
thanks!!
Mary Dollus
up.
But they are nowhere to be found...
Any ideas? I know it has to be something I'm totally overlooking, but I looked
through the documentation and can't find any troubleshooting for this issue.
thanks!!
Mary Dollus
] On Behalf Of Mary Dollus
Sent: Thursday, November 17, 2011 4:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Auto-Table Refresh After Active Link fires
Mike, Setting the chunk size of the table to 0 works like a charm on SP1 and
SP2!
another Q... when I reply on here to a message, how can I get
Hi All,
Ok, so I tested by updating the Initial Row Selection and Refresh Row
Selection to various settings.
The actual row remains selected, but the user always sees the FIRST row in that
table when it refreshes... for instance, they answer a qustion that is on row
10 which they see in the
it is fixed in SP1, but it may be an SP2 fix)?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus
Sent: Thursday, November 17, 2011 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Auto-Table Refresh After
Mike, Setting the chunk size of the table to 0 works like a charm on SP1 and
SP2!
another Q... when I reply on here to a message, how can I get it to retain the
previous comments?
Thanks!
Mary
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pasted info below from the Differences Doc 7.6.04
version...
Is there a way to stop this Auto-refresh until they answer all the questions,
without re-writing the entire process?
thanks so much!!! :)
Mary Dollus
SAIC Remedy Developer
(p.s. Hi ALL! it's been along time,, hope all is well
Thanks Sean and Frederick! I'll check that out now on our test system. We go
live this Sunday, so I'm hoping to find something before then. Although we
have already deployed the 7.6.04 client... and we are getting a lot of
complaints about it.
thanks again! I'll report back afterwards.
Mary
. There will be
a set specific to that version posted soon.
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not
the official opinion of BMC)
Original Message
Subject: Fwd: Data Management Tool Error
From: Mary Dollus mdollus
East Street SE, Suite 202
Vienna, VA 22180
USA
---
From: Action Request System discussion list(ARSList) on behalf of Mary
Dollus
Sent: Wed 3/18/2009 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Fwd: Data
= Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Mon, Apr 21, 2008 at 5:38 PM, Mary Dollus
[EMAIL PROTECTED] wrote:
**
Hi Michiel,
Sorry,,, yes I meant for active links and filters...
Like convert
Hi all,,,
Is there a tool that will convert a def file into a format that's readable? Or
somewhat understandable?
Thanks a ton
Mary Dollus
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... or actually with a lot of other questions as well.
Regards,
Michiel
On Mon, Apr 21, 2008 at 10:45 PM, Mary Dollus [EMAIL PROTECTED]mailto:[EMAIL
PROTECTED] wrote:
**
Hi all,,,
Is there a tool that will convert a def file into a format that's readable? Or
somewhat understandable?
Thanks
to map the attachment fields across would be awesome...
Thanks so much!!
- Mary Dollus
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Mary Dollus
Sent: Monday, April 14, 2008 10:27 AM
To: arslist@ARSLIST.ORG
Subject
issues with attachments... :(
- Mary Dollus
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Wednesday, April 16, 2008 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email ticket without using Template
the subject line, then pushes directly to the
HPD:Worklog form and creates an entry.
However I'm still having issues with attachments... :(
- Mary Dollus
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent
.
Thanks so much for any assistance!!! :)
Mary Dollus
ARS 7.0.01 patch 005
SQL server 2005
IM App 7.0.01 patch 006
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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Mary Dollus
Sent: Monday, April 14, 2008 10:21 AM
To: arslist@ARSLIST.ORG
Subject: How to add the attachment included in an email message when creating a
new Incident
Morning All!
I've set
]
On Behalf Of Mary Dollus
Sent: Wednesday, March 12, 2008 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't delete a user from CTM:People
Trying a zip file...
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of T. Dee
Sent: Tuesday
] On Behalf Of Mary Dollus
Sent: Wednesday, March 12, 2008 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't delete a user from CTM:People
One other thing,
The error also happens if I try to update their email address for
instance. I'm going to attempt other updates to see if everything is
affected
@ARSLIST.ORG
Subject: Re: Can't delete a user from CTM:People
What is their Profile Status?
Ty
On 3/12/08, Mary Dollus [EMAIL PROTECTED] wrote:
Morning,
I tried deleting all of that but it gives me the error message... it seems
it's pushing something somewhere but I went through all the delete
from CTM:People
Mary - what is the profile status?
Did you manually change the Support Staff field?
Ty
On 3/12/08, Mary Dollus [EMAIL PROTECTED] wrote:
One other thing,
The error also happens if I try to update their email address for instance.
I'm going to attempt other updates to see
: Wednesday, March 12, 2008 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't delete a user from CTM:People
That probably has something to do with it - copying the user records over.
On 3/12/08, Mary Dollus [EMAIL PROTECTED] wrote:
Hi Ty,
It's Delete.
Nope, I just set the status to Delete
been reset its often known to be a culprit for unique index
errors..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Mary Dollus
Sent: Wednesday, March 12, 2008 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't
forms when it
was trying to create with a push after finding no matching requests?
Joe
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Mary Dollus
Sent: Wednesday, March 12, 2008 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can't
to delete them first.
Thanks!!!
Mary Dollus
ARS 7.0.01 patch 005
SQL server 2005
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Hi Melissa,
I sort of do the same thing as Ben with one exception. I do a new view and
pull all the fields into it. That way if something inadvertently crashes or
messes up, I don't have to worry about it affecting the main form.
Take care,
Mary Dollus
generationE Technologies
be weary of problems caused by
inadvertently hitting save or creating performance issues by creating another
view.
Seth Wrye
From: Action Request System discussion list(ARSList) on behalf of Mary Dollus
Sent: Fri 3/7/2008 10:32 AM
To: arslist@ARSLIST.ORG
Subject
will see. This just gives you a good foundation for your form
and keeps everything well organized.
Seth Wrye
From: Action Request System discussion list(ARSList) on behalf of Mary Dollus
Sent: Fri 3/7/2008 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Find a field
.
Anyway,,, Thanks again!
- Mary Dollus
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Carey Matthew Black
Sent: Thursday, February 21, 2008 7:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: A way to mimic a users account
Mary,
We
to see what she's
seeing exactly.
Thanks!!!
Mary Dollus
ARS 7.0.01
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Morning Ty,
It depends on the type of relationship you choose I believe.
I'm not on my system right now, so I can't check , but I think Related To
performs the action you require.
Mary
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Hi Roger,
According to the CM User guide, this is an option? If thats true, where can
you disable the option if you want?
From page 174 of the CM User guide: You can assign changes to a change
implementer. Assignments are similar for
a change assignee, except for the Set Implementer using
no patches
Oracle 10g
Solaris
Thanks
Mary Dollus
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Thanks!!!
Mary Dollus
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.
- Mary Dollus
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Monday, December 17, 2007 7:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error while trying to create incident record via push action
**
If I am not mistaken
to push record
to HPD?
** Mary - what do you mean they are not searchable - can you be more
specific - what are you doing to search?
On 12/17/07, Mary Dollus [EMAIL PROTECTED] wrote:
Morning,
I'm using the HPD:Incident Interface Create form to push records into the
HPD:Help Desk form; however
: Monday, December 17, 2007 7:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues with using Incident Interface Create form to push record
to HPD?
**
Both Owner and Assigned Group can be auto assigned. Mary what you gave
Peter are your group IDs not his.
Ty
On 12/17/07, Mary Dollus [EMAIL
To: arslist@ARSLIST.ORG
Subject: Re: Error while trying to create incident record via push action
** You don't have to assign it to a Person, just a group - then someone in
the group will assign it to themselves when they get the notification.
On 12/17/07, Mary Dollus [EMAIL PROTECTED] wrote
Interface Create form to push record
to HPD?
**
How are you creating the tickets via HPD:Incident Interface Create?
Ty
On 12/17/07, Mary Dollus [EMAIL PROTECTED] wrote:
**
Hi Ty,
That was probably a bad way to phrase it. sorry.
When you open the IM form (HPD: Help Desk form
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Monday, December 17, 2007 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues with using Incident Interface Create form to push record
to HPD?
**
Hi Ty,
That was probably a bad way to phrase
menus.
Thanks
Peter Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of
Mary Dollus
Sent: Monday, December 17, 2007 8:51 AM
assistance :-)
-Mary
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Monday, December 17, 2007 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues with using Incident Interface Create form to push record
to HPD
recommend flipping on logging to see if that might be the problem. Also
T1268 is SLM:EventSchedule if that's at all helpful.
PS ITSM Apps with no patch has lots of issues
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Mary Dollus [EMAIL PROTECTED]
Sent by: Action Request System
IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Monday, December 17, 2007 7:22 AM
To: arslist@ARSLIST.ORG
Subject: Issues with using Incident Interface Create form to
push
PROTECTED] On Behalf Of Mary Dollus
Sent: Saturday, December 15, 2007 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Change Management email
Hi everyone,,,
Bumping this issue to the top... sorry...
We're still are having this issue and can't find any Config issues. I
also
don't see any defects listed
to Disabled
somehow, after migration to a different server.
HTH
Leonard
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Saturday, December 15, 2007 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change
appreciated!!
Mary Dollus
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Wednesday, December 12, 2007 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Change Management email
Hi All,
This is a very weird thing
that tells how the notifications work? I've
looked all thru the Change Management docs and online for a white paper.
Thanks again,,
Mary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Sunday, December 16
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Sunday, December 16, 2007 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change Management email
Oh ok cool
Yep they are all still enabled.
Thanks for the tip...
Any other
Configuration form,,, or I can modify the OTB active link to look at the org vs
support group as well OR any other ideas?
Thanks…
Mary Dollus
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Oops sorry forgot to give versions...
ARS 7.0.01
Apps are on 7.0.02, no patches.
Oracle 10g
Solaris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Sunday, December 16, 2007 4:17 PM
To: arslist
to 006 asap however.
I've checked NTE:Notifier Log form and the System Default alerts have been
going out,,, just not the emails.
Thanks so much for reading!! :) and any ideas are so appreciated!!
Mary Dollus
-Original Message-
From: Action Request System discussion list(ARSList
Morning..
Has anyone seen this issue? At CCI, PPL records seemingly disappear.. they
get deleted for no apparent reason?
Any ideas?
ITSM 7.0.01 patch 4
All apps on 7.0.02
Thanks
Mary Dollus
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default.. I set up email notifications for them instead of alert with the
default as email. I should be getting notified if I'm assigned to Change
Manager, Change Assignee or Implementer. and also for Manager and Assignee
if it completes.
Has anyone else experienced this?
Thanks. a ton!!!
Mary
:56.3305 */Stop filter processing
API TID: 31 RPC ID: 009710 Queue: Fast
Client-RPC: 390620USER: mtdollu
/* Thu
Dec 06 2007 13:57:56.3305 */-CE OK -- New ID INC00018430
-Original Message-
From: Mary Dollus [mailto:[EMAIL PROTECTED]
Sent: Thursday
- did you get a response on this?
On 11/28/07, Mary Dollus [EMAIL PROTECTED] wrote:
**
Thanks Michelle!!!
Yep I used that as well… It does help some,,, but when this type of entry is in
there Incident Management Support Console Questions that doesn't help much…
that's for defect SW00265103
, December 06, 2007 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Resetting Incident Number to 1
Mary, forgive me if I'm giving an answer you already know...wouldn't you
reset whatever table schemaId=1247 is?
Drew
On Thu, 6 Dec 2007, Mary Dollus
wrote:
Below is the log entry that sets the number
Developer will give you a view where you can see all the tables and the
next record id, so you would be able to find 18429 and that may help
solve the puzzle. One of the guys here says to recache the arserver and
try again, or maybe it's an H table.
Drew
On Thu, 6 Dec 2007, Mary Dollus
wrote:
Hi
)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Thursday, December 06, 2007 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Resetting Incident Number to 1
Thanks Drew
Yep I looked at the db and looked at any table that looked like it might
contain the incident number but couldn't find
:)
Mary Dollus
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,
Disposition, Resolution, Product, Version, Problem Area 1 and Problem Area 2.
Hope that helps,
Michelle
Mary Dollus [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
11/28/2007 10:47 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist
they did not to further complicate it, when we try to load them
manually, going thru them one by one, the message comes up that says it was
added; however the records are not there.
Has this happened to anyone?
Thanks a bunch!!!
Mary Dollus
ARS 7.0.1
Oracle 10.2
Hello,,,
It took awhile to figure out, but the problem was that the Product Name and
Manufacturer seem to have to be unique,,, which makes sense.
Just wanted to let you all know what I found in case anyone else runs across
this issue.
Mary Dollus
-Original Message-
From: Action Request
All true,,,
Hmmm,,, how much of that was taken from all the workflow we sent in to
have them analyze it for us... Some of the stuff in the ITSM suite many of
us did years ago... the role based permissions and multi tenancy option to
name a few. It may not have been in the same format as BMC
Hi All...
I was wondering if anyone knows anything about the IBM MRO product? Is it
the opinion that this product will overtake the market share that Remedy
currently holds?
Just curious to see what if any buzz is out there about the product.
Thanks!!
Mary
back?
Thanks
Mary Dollus
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Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Friday, September 07, 2007 11:24 AM
To: arslist@ARSLIST.ORG
Subject: weird action in ITSM 7 - Incidents form
Hello,,
Has anyone seen this?
When I was trying to get a ticket entered directly
the People
profile Status from to Enabled.
The filters causing the issue are:
CTM:PPL:GetStatusRuleSet_030
CTM:PPL:GetStatusRulesRead_031
CTM:PPL:StatusRulesErr_032
I even tried adding $USER$ != AR_ESCALATOR however that didn't help.
Has anyone encountered this?
Thanks!!!
Mary Dollus
it and send it
across..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus
Sent: Thursday, September 06, 2007 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Loading people into the CTM:People form - customers
:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Thursday, September 06, 2007 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Loading people into the CTM:People form - customers
Hi Everyone,
Im having issues trying to get data loaded into the CTM:People form
I
figured out all I need to load and am able
the Import tool? An Escalation that
updates CTM:People from some other external table?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus
Sent: Thursday, September 06, 2007 5:25 PM
To: arslist@ARSLIST.ORG
Subject: Re
set.
But... I just wanted to check one last time with you all to see if anyone has
done it... :) Just trying to exhaust all my resources before I go with our back
up plan.
Thanks!!!
Mary Dollus
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
☺
Mary Dollus
generationE Technologies
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the answer.
- Mary
-Original Message-
From: Mary Dollus [mailto:[EMAIL PROTECTED]
Sent: Thursday, August 30, 2007 9:28 AM
To: 'arslist@ARSLIST.ORG'
Subject: Importing new records into ITSM 7 Incident Management
Hi All,
I was wondering if anyone has successfully entered new records
, I tore apart the workflow,, made a few changes in
execution order and a few other things... and it works great.
Take care,
Mary Dollus
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Wednesday, February 07
the server
name vs. the IP. If so, what side effects are there if the IP is used.
(Other than ARERR 424 :) )
Thanks!!! :)
Mary Dollus
ARS 7.0.1
Linux 2.6.9-22.ELsmp
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with the Alerts 3.6 form,
push to the Incident Interface Create form, and then into the Inc Mgmt
app...
Thanks in advance!! :)
Mary Dollus
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in the table field and then the RELATE button. It then
puts this CI in the table under the Relationship Tab.
This is in the Incident Management Users guide, whenever
you get to that document.
Terry
On Wed, 24 Jan 2007 14:15:18 -0600
Mary Dollus [EMAIL PROTECTED] wrote:
Hi Terry,
Thanks
need to find where it verifies that for me.
Our server is 7.0.1, but on the admin tool, I don't see if it shows the
application versions there.
Thanks in advance!!! ☺
Mary Dollus
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Mary Dollus [EMAIL PROTECTED] wrote:
Hi Terry,
Thanks for answering,,, Yep I have been reading and
reading and reading as
well.
Even through all the reading tho, I can't find where it
fits into the
Incident Management form and how to relate the CI's
except for one at a time
thru
.
OR if you think it's better to use the Change Management form, just let me
know. I'm a total newbie to the applications,, and am trying to learn how
they function... :)
Thanks In Advance :)
Mary Dollus
generationE Technologies
remedying! J
Mary Dollus
generationE Technologies
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Thursday, November 02, 2006
7:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Admin: Where
do I go
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