You got all of the information on this that BMC was willing to share with me!
Not real smart – they could sell a lot more Analytics servers if it _also_
solved our Crystal Reports web reporting problems for the mid-tier.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
BO no longer even offers
the same product line (as near as I can tell - I have been trying to talk to
their sales folks for a week), we are stuck with what we already have.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
finding
something to contend with.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
[Also posted to BMCDN]
___
UNSUBSCRIBE or access
and the checklist. Good luck!
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Tuesday, February 17, 2009 11:09
32-bit of
course). Until we get a 64-bit tomcat, 64-bit JVM, and 64-bit mid-tier that
actually work together properly, I'm guessing that this restriction will remain
in place.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
All of my mid-tier, RKM, or other tomcats servers are set to Initial Memory
Pool = 1536, Maximum Memory Pool = 1536, Thread Stack Size = 3000, and
Shutdown Timeout = 240; all other settings are default as installed. This is
on either x86 or x64 Win2K3 servers.
Christopher Strauss, Ph.D.
Call
I have used that in the past - someone who knew tomcat better than I
recommended setting the min and max to the same value, so I have run that way
in testing and production for over a year now without any problems.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University
months (last
October), I'm not convinced yet that 006 is any improvement. Am working with
support on it...
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
to do, but it's hardly stable.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 03
to be
stable, but I still refuse to update production until I see it behave properly
over much more testing. Since we are prototyping a lot of Asset and Change
configuration and usage on development, we will be pounding on it steadily for
the next two weeks.
Christopher Strauss, Ph.D.
Call Tracking
that converting does move you to a level higher in support,
whatever that means. Considering all of the apps included in the full ITSM
suite, that is probably a necessary upgrade.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
correctly in that field.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kelly Heikkila
Sent: Friday, January 30
That code is in the login_common.jsp - have you edited that file as well?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
();
}
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Friday, January 30, 2009 1:28 PM
To: arslist
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Friday, January 30, 2009 1:43 PM
To: arslist@ARSLIST.ORG
Subject
. With no entry for the
application in the form, the installer should run. It overwrote all existing
objects, as I recall. Your mileage may vary, so get a good db backup snapshot
first.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
, and it
takes an escalation to clean it up. We recommend you create a complete set of
explicit ownership rules as appropriate to your customer and support
configurations.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
Mac web
browsers working correctly - something released in at least the spring of 2008.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, January 20, 2009 3:33 PM
with the
ARS 7.1 Patch 6 components???
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
___
UNSUBSCRIBE or access ARSlist Archives
licensed.
I have not tried Lyle's solution, but I am only working between production and
development when refreshing development.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System
No, I have not - and I have been using Migrator 7.1 from beta to patch 003 on a
fairly regular basis. Do you have multiple languages installed on your server?
Mine is _en_ only, as is the underlying db. It looks like something is stored
in a Korean character set.
Christopher Strauss, Ph.D
Looks like we got an early Christmas/Hanukkah/whatever present, or at least I
hope that it's a present and not a code-bomb.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
This one may be a little more on the demonic side... wait until you read the
fine print on page 2 of the Read Me pdf!!!
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action
Are you running AREA LDAP authentication?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
all of my service targets have a Start When: of 'Status' = New I have
not built any that start using a time formula.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list
You should be able to set the milestone to repeat (and fire an action) every 30
minutes as long as the Execute If condition continues to be met.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action
pre-fetch
run (takes 24 minutes on our servers). The persistent pre-fetch only works
properly on 7.1.00.002 and later; earlier releases did not re-read the existing
pre-fetched cache properly after a restart, especially after a tomcat crash and
restart.
Christopher Strauss, Ph.D.
Call
You would configure that in Service Level Management if you have it installed.
There are no escalations of that sort built into the OOTB Incident Management
or Service Desk.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
at the time of creation at
4 hours, 8 hours, 2 days, and 4 days.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Bob Rowe
Sent
to
disable the default close escalation(s).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Coleman, Gavin
Sent: Friday, November
How did you configure the escalations?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
to find all of them and
add the new attributes to each one.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Ramey, Anne
A semi-colon has always been a character that you cannot use in any password
that will be used with an ODBC driver, or many other systems that have a
back-end database. See http://support.microsoft.com/default.aspx/kb/301076
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
So much for budgeting... that's FY 2010 for some of us.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of John
Sent
; the ARS password
management is inactive for that account since no password is being stored
locally.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion
the installer, it will restore the
original OOTB version of the password management workflow.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
There was a native Macintosh client through version 3.2. It was one of the
reasons we originally bought the product.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action
compatibility with ARS 7.x; I have not
looked past the original distribution of XI.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED
it has
hidden characters in it or something).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
a better self-service portal in Kinetic
Request, but I only have 300 support staff and some of the support areas are
very light users.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System
application, so we
have never experienced the problem that you have. I probably reported it, too,
along with a host of other things that I had to fix before we went live, but
that was when BMC Support was at a historic low in performance.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
certainly hope that BMC
has not managed to re-introduce a problem in a new patch (there has been some
of that, of late).
Shawn's suggestion is certainly worth a try.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From
, sometimes after
forcing a change in the object layer order, then flush the mid-tier cache and
force a reload.
ARS 7.0.01.002 (which would be ancient) or 7.1.00.002 (which we are on)?
ITSM 7.0.0x.002 is ancient (2006)
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University
of knobs one has to turn afterwards.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
ITSM 7.0.02.007 (Incident, Problem, Change Management);
Remedy Knowledge Mgmt 7.2.00.001(1702); Service Level Mgmt 7.1.00.01
did not need staggered goal times.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of William Rentfrow
Sent: Wednesday
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, October 08
Do you know if it has been fixed in the soon-to-be-released patch 005??? I'm
waiting on that to solve a problem with form definition change errors.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action
.
Please update your Mid-Tier to Patch 5 and retry.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Joe DeSouza
Sent: Tuesday
,
using the same data source that were used to test on development.
I have an issue open on this, of course, since it crashed the thread several
times and I have not seen anything quite like this before.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
or an equivalent application
to move your changes.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Howard Richter
Sent: Wednesday
to move from patch
006 to 007, and will do the same to get to 008. I would NOT want to even
attempt it without Migrator to identify changes and then help clean up
afterwards.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
No, we have never purchased DSO.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Howard Richter
Sent: Wednesday
I don't think so - that field in NTE:Notifier is not populated with a value if
the record is for a customer. All of our customers have Remedy Login Names,
and that is not a problem for notifications. Look at the workflow that is
creating the NTE:Notifier entry.
Christopher Strauss, Ph.D
.
...etc.
You might want to lay off the politics - most of us have completely lost our
sense of humor for it after several years of non-stop campaigning. I have to
put up with enough of this already from the obomorons down the hall, thank you
very much.
Christopher Strauss, Ph.D.
Call
of the installer
before 7.x had problems with.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Richard Copits
Sent: Friday
TMS:TemplateSelection
TMS:ViewWindow
TMS:WorkInfo
UNT:Message Box
VIS:Help
CHG:ChangeTasking-Archive
CHG:Task
HPD:HelpDesk-Archive
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From
introduces another break point for them to fail that is
beyond my control.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
it in March to resolve a problem with the patch
002 installer, and I am still in production on 5.5.26.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto
to be so cynical, but if I could pick my top priority...
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Susan Palmer
Sent
support in ANY
version of 7.x, but you'll have to check; it's been over a year since I stopped
working with 7.0.x.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request
it as your web
server during the mid-tier installation - it should appear in addition to IIS
and Other (on Windows servers). The documentation does not show all of the
possible dialog boxes or permutations of the installation process in this case.
Christopher Strauss, Ph.D.
Call Tracking
the mid-tier connect
with the different users' accounts when the pre-fetch runs - they show up as
(impersonated) in the user.log.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System
for START Prefetch
and END Prefetch.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter
that may have
caused the error.
More information about this error may be available in the server error log.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
9003 to
9005, and that has been an improvement.
What are the specific issues?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED
on any of the email notifications to arrive in a timely
manner.
Why didn't they keep this engine in C, where it was rock solid for
YEARS!???
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
---
Current thread (0x27d6fd20): JavaThread ID001CC46CB798OZRURwygMIAAQQAAS1
daemon [_thread_in_native, id=4988]
siginfo: ExceptionCode=0xc005, reading address 0x000c01c6
...followed by register errors and stack dumps that are meaningless to me.
Christopher Strauss, Ph.D.
Call Tracking
by another university - has 004 been stable in all of its
components??
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
box.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Friday, September
problem.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R.
Sent: Friday
An XP or Vista workstation with lots of RAM. It does not have to be on
the same subnet as the AR Servers, although that was very helpful with
the old 5.x Migrator.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
Migrator is sold with two server licenses, one for production and one
for development. You have to get additional licenses if you want to
address more than two servers.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
Migrator 7.1 works just fine on ARS 7.1... I use it all the time. Is
this a 7.5 rumor???
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kathy Morris
Sent: Thursday, August 28, 2008 10:33 AM
email creates a work log entry. These all fire ONLY on Submit of a new
HPD:WorkLog record where the communication source is one of the custom
types we defined.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
task to fail in the HPD:IncidentInterface_Create form.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John
being posted to the SLA, but that integration was so buggy that there is
just no telling. What kinds of records are sitting in the SYS:Action
form on your server?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
Did they update the JavaPath in the EmailStart.bat to the new jre
directory?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
service.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
, so it can cause as many problems as it
solves.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent
resolved).
Makes me _really_ want to just sit tight on 7.1.00.002 !!
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto
because 7.1.00 simply does not work.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco
the one defined in TelAlert. On-call
groups are designed specifically to page people. This is only a brief
description, but I set this up so many months ago that I don't remember
specifics.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
It's an ITSM 7 application preference - you set it for Incident and/or
Problem and/or Change from a dialog in any one of the consoles. It
would not be available to a custom app unless ITSM 7 were installed and
integrated with it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
. We use SLM 7.1.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jon Chau
Sent: Wednesday, August
to do so on SQL Server 2008 either.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Did you try database mirroring?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore
? I know I can use the 2007 client against my Exchange
2000 server - that's how I am writing this, but since it carries so much
new installed baggage I am reluctant to put it on a server.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
I would expect you to have to translate the 15-char SPG group ID to the
actual 10-digit Group ID before the notification engine is going to be
able to understand it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
and running in a test/dev environment.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew
You didn't add a new field to the notification(s) that does not have
public permissions, did you??
{shot in the dark}
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action
for SLM and Incident,
you might want to wait; it is riddled with defects.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
that it was after patch 003.
I cannot help on the views - I think they are all cached, which may
explain why so many fields in ITSM 7 were removed from ALL views, and
the number of views is limited (compared to previous versions).
Christopher Strauss, Ph.D.
Call Tracking Administration
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Wednesday, June 25, 2008 9:04 AM
To: arslist
back and looked at
the 3 from May and 6 from June).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent
defects, provided workarounds, or
attempted to explain away issues with patch 9004 that I reported at the
end of May. We'll see how long it takes to get THAT patch ready for
prime time.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
-only fields.
Doh!!
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, June 20
If you installed mid-tier on IIS with tomcat only providing the java
application server, mid-tier will be on port 80 by default. Tomcat
should not even be running a web server, or showing up as a service.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North
users started
trying to do real work, and found that they could not. We didn't realize
just how shallow the multi-tenancy capabilities of the OOTB app really
are until we got it into production.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
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