Re: BMC Remedy Product Documentation Filenames
Is there anyway to get a direct link or instructions on how to find the bulk zip? One of my big gripes is how difficult it is to find anything on BMCs website -- even when you know the file that you want. Thanks Regards, Richard On Oct 7, 4:05 am, Easter, David [EMAIL PROTECTED] wrote: The numbers are part of the automated system put in place to submit, track, post, and distribute the documents. You'll notice that the numbers match the barcode at the end of the document. I know of no plans to change that anytime soon. However, the all the documentation can be downloaded in one bulk zip file from the EPD site - and those documents have filenames that match the master index. If you download those files and put them all in the same directory, you'll be able to use the master index just like you describe. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Friday, October 05, 2007 6:45 PM To: [EMAIL PROTECTED] Subject: BMC Remedy Product Documentation Filenames ** Hi, David Easter and Fellow Listers: I'm sure this question has been posed before. I've noticed that for at least the past year that all of the product document PDFs have numbers for filenames. Although, I will always have a preference for the dark ages of books, I've adapted to the PDF format. In previous versions I liked the convenience of using the Master Index to search for a topic, click on the topic result, and auto-open the related product pdf on the exact page of the topic. This feature no longer works because all of the references in the Master Index are now invalid. Do you know if there are any plans to change the file name format to match the titles in the Master Index in the near future? Thank you as always for listening Michelle == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM 5 status history q
All, I'm sure I'm going to have a major d'oh! moment on this one. This is on the v5 apps - which field is the status history stored in? Thats the time set to new/assigned/wip/pending/resolved/closed? I haven't had to look into this field for years. Got a user wanting a time it takes to resolve a ticket ... minus the time it was at pending. Its probably not going to be accurate at all, but what the user wants, the user gets, albeit with a warning of the potentially dubious accuracy of the data. Regards Dave Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARSystem 7.1 / Itanium
HI All, Long'ish shot given how new 7.1 is.but: 1) Are you running ARSystem 7.1 on the Itanium platform (OS: HP 11i v2 or v3) through the ARIES emulator today? 2) If so, Is it your Production environment or not? How has it performed so far using bespoke app or (any) OOTB application? Do you do any benchmarking before the move? and what were the results (if your permitted to share) 3) If not currently on an Itanium platform, Does your organisation have plans to go to it in the short-term (6 mths)? Any comments in this space welcome. Thanks In Advance, Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 5 status history q
Dave, This will be in the 'core' status history fields: 'Status.RESOLVED.TIME' etc. If you look in the database this will be held in the H tables. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 10/8/07, Barber, Dave [EMAIL PROTECTED] wrote: ** All, I'm sure I'm going to have a major d'oh! moment on this one. This is on the v5 apps - which field is the status history stored in? Thats the time set to new/assigned/wip/pending/resolved/closed? I haven't had to look into this field for years. Got a user wanting a time it takes to resolve a ticket ... minus the time it was at pending. Its probably not going to be accurate at all, but what the user wants, the user gets, albeit with a warning of the potentially dubious accuracy of the data. Regards Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: What's New 7.1?
Check the 7.1 What's New Web Cast: http://services.bmc.com/education/register/class_details.cfm?orgin=CustomerIDc=10cid=90176313.0 This will update your RSP or RAC to V7. It will cost you 500$ and about 6 hours of your time... -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 10/7/07, L. J. Head [EMAIL PROTECTED] wrote: Sorry...I just realized I wasn't explicit in my request. I've read all of the docs...but I was actually looking for a class...gotta keep those certs up to date...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, October 06, 2007 11:06 PM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? http://developer.bmc.com/jiveProd/bsdnDownload.jspa?categoryID=516externalI D=2080attachID=389817 -- Jarl On 10/7/07, L. J. Head [EMAIL PROTECTED] wrote: Looking to see if there is something like this available but can't find anything...anyone on the list better able to navigate the site? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC Remedy Product Documentation Filenames
1) Go to www.bmc.com/support/ 2) Login 3) Select Downloads Patches from the left side navigation bar 4) Select Product Downloads (EPD) or just go directly to: http://webapps.bmc.com/epd Once you get down to the version and language you want, the zip file is called: AR System Documentation -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ri Mez Sent: Monday, October 08, 2007 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedy Product Documentation Filenames Is there anyway to get a direct link or instructions on how to find the bulk zip? One of my big gripes is how difficult it is to find anything on BMCs website -- even when you know the file that you want. Thanks Regards, Richard On Oct 7, 4:05 am, Easter, David [EMAIL PROTECTED] wrote: The numbers are part of the automated system put in place to submit, track, post, and distribute the documents. You'll notice that the numbers match the barcode at the end of the document. I know of no plans to change that anytime soon. However, the all the documentation can be downloaded in one bulk zip file from the EPD site - and those documents have filenames that match the master index. If you download those files and put them all in the same directory, you'll be able to use the master index just like you describe. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Friday, October 05, 2007 6:45 PM To: [EMAIL PROTECTED] Subject: BMC Remedy Product Documentation Filenames ** Hi, David Easter and Fellow Listers: I'm sure this question has been posed before. I've noticed that for at least the past year that all of the product document PDFs have numbers for filenames. Although, I will always have a preference for the dark ages of books, I've adapted to the PDF format. In previous versions I liked the convenience of using the Master Index to search for a topic, click on the topic result, and auto-open the related product pdf on the exact page of the topic. This feature no longer works because all of the references in the Master Index are now invalid. Do you know if there are any plans to change the file name format to match the titles in the Master Index in the near future? Thank you as always for listening Michelle == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __20060125___This posting was submitted with HTML in it___ __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: What's New 7.1?
Look in the 7.1 release notes. It covers from a high level what is new with arserver, the api, mid-tier, etc. There's a triangle with the word New in the left column whenever something new is covered in the remainder of the documentation. Axton Grams On 10/8/07, L. J. Head [EMAIL PROTECTED] wrote: That's 7.0I'm looking for 7.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Monday, October 08, 2007 5:27 AM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? Check the 7.1 What's New Web Cast: http://services.bmc.com/education/register/class_details.cfm?orgin=Customer; IDc=10cid=90176313.0 This will update your RSP or RAC to V7. It will cost you 500$ and about 6 hours of your time... -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 10/7/07, L. J. Head [EMAIL PROTECTED] wrote: Sorry...I just realized I wasn't explicit in my request. I've read all of the docs...but I was actually looking for a class...gotta keep those certs up to date...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, October 06, 2007 11:06 PM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? http://developer.bmc.com/jiveProd/bsdnDownload.jspa?categoryID=516externalI D=2080attachID=389817 -- Jarl On 10/7/07, L. J. Head [EMAIL PROTECTED] wrote: Looking to see if there is something like this available but can't find anything...anyone on the list better able to navigate the site? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attention people licensing 7.1 on a Linux server
Hey David- thanks for the follow-up. We don't have a defect ID. The tech we were on the phone with included a note he would be looking into the issue. Here is the work note he put in after our webex: Phone Call - Outbound to BOB MILLER Held a Webex with Bob Miller, Charles and Chris. Charles and Chris are the engineers while Bob is the project manager. Charles showed me the error he was getting whenever he applied the licenses using the User Tool. He told me that they were getting this error regardless of the license they tried to apply. Sudipta from the licensing support team had provided them a temporary license and even this one did not work. This was a new Red Hat Linux server, where they installed AR Server 7.1. I told Chris that I was able to successfully applied a license on a Redhat Linux, but I had used the Admin on 7.0.1 tool to do this. He said he had tried the Admin tool on 6.3 an dhad gotten the same error. He then quicly installed the 7.0.1 Admin tool and applied the license and sure enough it worked! He then went and applied the permanant non-expiring license and that also worked just fine. Interesting!! They were happy in getting the server license, there were a couple more questions and I told them I would provide them information on the following issues. 1. On the Admin licenses window (form), why does the format show 6.0? What does this mean? 2. Why doesn't the 7.1 User tool work for applying the license? I was going to try it and see if I got the same error. Get back to them with these answers. The issue number was ISS03180336. If you got it to work using the 7.1 user client then I suppose we still have an issue that could be specific to us, but with a work around of using the older admin tool. Chris Moore From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, October 05, 2007 12:48 PM To: arslist@ARSLIST.ORG Subject: Re: Attention people licensing 7.1 on a Linux server FYI, I followed up with development on this issue and we couldn't duplicate it in house. Adding or upgrading a valid license (i.e. not expired) through the Administration Console to an AR System 7.1.00 server running on Linux worked just fine. Do you have a defect number logged against your issue? I'd like to ensure that the information you posted applies to all customers or perhaps identify that this was a unique situation for you. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carpenter, Michael Sent: Friday, September 28, 2007 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Attention people licensing 7.1 on a Linux server ** Chris, I also saw your previous post about this issue. We had the same issue you described with the key is not valid for this server followed by the BMC Software hereby grants licensee... messages except we are running Windows 2003 Server and SQL Server 2005. It turned out that when we purged our license from our old 6.3 server, the new license generated for our 7.1 server showed the Number of Licenses as 3. BMC Support regenerated our license key with Number of Licenses as 1 and it worked just fine. Michael Carpenter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Friday, September 28, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Attention people licensing 7.1 on a Linux server ** We've had an issue open with BMC for a couple of weeks now because we could not get a license applied on our Red Hat 5 server. As you know, you have to use the User tool to apply licenses in 7.1. We'd input the information, get a warning that the key was not valid for the server, then a conformation that BMC herby grants use of... making it look like it was accepted. We found out it wasn't when we tried to install Incident and the def file for City was failing because of the 2000 max record limitation. BMC sent a few different keys, none of which worked. Today, a BMC rep asked if we had tried using the admin tool to apply the licenses. I told him I had tried our 6.3 admin tool and got the same error. He said he had done it with the 7.0.1 admin tool and it worked, so we downloaded it and they took. Apparently there is some sort of bug with Linux servers and the user tool licensing. If anyone is planning to upgrade to 7.1 on a Linux server,
Java plugin and logging...
Why is there no DEBUG loglevel in the Java plugin api? This is whats accesible: PLUGIN_LOG_LEVEL_WARNING PLUGIN_LOG_LEVEL_INFO PLUGIN_LOG_LEVEL_FATAL PLUGIN_LOG_LEVEL_ERROR I really hope this is because someone forgotten to implement it... -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Java plugin and logging...
Hm, the constant values start from 0 for INFO to 3 for FATAL, so it looks like there is no lower level than INFO...(by design I guess)... Hugo On 10/8/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Why is there no DEBUG loglevel in the Java plugin api? This is whats accesible: PLUGIN_LOG_LEVEL_WARNING PLUGIN_LOG_LEVEL_INFO PLUGIN_LOG_LEVEL_FATAL PLUGIN_LOG_LEVEL_ERROR I really hope this is because someone forgotten to implement it... -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: EXTERNAL command problems
Thanks to all for the responses. I was the naming issue. I was using the display name versus the database name. Once I changed that and verified my 's (via Gidd's awesome educational viewlets, thanks much Gidd)it appears to working properly. Once again the list saves the day. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Arner, Todd Sent: Friday, October 05, 2007 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL command problems Are the field label and DB name the same for Assigned Group? If they are different you will want to make sure to use the DB name in the table qualification. The label name will work if searching from the form itself but you need the DB name for the table qualification. Try copying the search string to the table qualification and see if it works. Hope that makes sense. Todd Arner Great Lakes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Incident Management installation failure
Siraj, Make sure you have your development cache mode turned on before you kick your install. If I am not mistaken someone else had this issue where the files were seen but the installation reported errors similar to you, and it turned out to be that problem. If that isn't your problem, another potential issue could be permissions on these files. Is this a non root install and does the user that is being used to run the installation have sufficient permissions to the directories under /apps/Remedy/tt1bv and its sub directories? Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Muhammed, Siraj Sent: Monday, October 08, 2007 5:00 AM To: arslist@ARSLIST.ORG Subject: Incident Management installation failure ** Hi Listers, We tried installing Incident management to a new system. We found that the application is installed (We could see the links in Home page) but most of the workflows are not installed. We did not face issue when installing previous modules 1. CMDB 2.Assignment Engine 3.Approval Server and Patches of ARS,CMDB. Below log is we extracted from “RemedyIncidentManagement_error.log” Sun Oct 7 01:24:18.284] LoadApp- Processing component: fnp [ERROR][Sun Oct 7 01:24:47.257] ImportFileNode- Specified file is not found: /apps/Remedy/tt1bv/incident/ar/fnp/workflow/en/./INTEG_SHRSHR_AST%PurchaseLi neItem2.def. [ERROR][Sun Oct 7 01:24:47.257] DefnImport- Defnimp failed, code 999, filename /apps/Remedy/tt1bv/incident/ar/fnp/workflow/en/./INTEG_SHRSHR_AST%PurchaseLi neItem2.def [ERROR][Sun Oct 7 01:24:47.257] ImportFileNode- Specified file is not found: /apps/Remedy/tt1bv/incident/ar/fnp/workflow/en/./INTEG_SHRSHR_CFG%Assignment 2.def. [ERROR][Sun Oct 7 01:24:47.257] DefnImport- Defnimp failed, code 999, filename /apps/Remedy/tt1bv/incident/ar/fnp/workflow/en/./INTEG_SHRSHR_CFG%Assignment 2.def We have checked and found def files are there in specified location. Kindly let us know if any one has and idea about this issue. Siraj P M No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.4/1057 - Release Date: 10/8/2007 9:04 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: EXTERNAL command problems
No double quotes around the entire qual; use the field db name and not the field label in the qual. Looks like you are using the field label, probably because you created the qual using the advanced search bar. Axton Grams On 10/4/07, Shellman, David [EMAIL PROTECTED] wrote: Andy, A qualification that works in the Advanced Search bar doesn't work with External. If I remember correctly the whole statement must be enclosed in double quotes. I don't have my laptop connected up at the moment so I can't give you an example. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Thu Oct 04 18:06:31 2007 Subject: EXTERNAL command problems ** I am trying to have a table populate based on a drop-down field selection. I have created a temp field (zTmpHiddenTableQual) to hold the qualification statement. This field gets set by an active link that fires when making a selection from a drop-down menu. The active link is firing and the qualification statement is getting set into the temp field. The second action on the active link does a change field that refreshes the table. I have the table properties qualification set like this: EXTERNAL( $zTmpHiddenTableQual$) The value in the zTmpHiddenTableQual field does contain a valid qualification statement, but the table is blank. The value in the zTmpHiddenTableQual is : '*Assigned Group' = SIA_Config, which if pasted in the advanced qualification bar for the referenced form returns the values as expected. I thought I was setting up the way the documentation descibed, but I obviously an missing somthing. ARS 7.0.01 P002 Windows 2003 MS SQL Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 288-9140 SoLinc: 19140 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Exception: 't.LoadResultsList' is null or not an object
Hello lsiters, Our users can create new tickets without any errors but when they try to open an existing ticket, the get the error: Caught exception :'t.LoadResultsList' is null or not an object error. We are on ARS 7.0.01 Patch 003 with Tomcat midtier. Any ideas? Thank you, Dave. -- View this message in context: http://www.nabble.com/Exception%3A-%27t.LoadResultsList%27-is-null-or-not-an-object-tf4589348.html#a13100172 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: What's New 7.1?
BMC only creates customer training for each major release. The assumption is that if you know 7.0 then the content of the release notes and manuals for 7.1 should be sufficient to deal with the few changes. It isn't a major retooling of your knowledge. There is a PPT that covers what is new in AR System 7.1, CMDB 2.1 and Atrium Integration 7.1 which includes screen shots and such. It is posted on BMC Developer Network ( developer.bmc.com) but there is technical difficulty with a router today so I can't give you the URL. I'll send it as soon as I can get it. - Kelly Deaver [EMAIL PROTECTED] Original Message Subject: Re: What's New 7.1? From: L. J. Head [EMAIL PROTECTED] Date: Mon, October 08, 2007 9:29 am To: arslist@ARSLIST.ORG That's 7.0I'm looking for 7.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Monday, October 08, 2007 5:27 AM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? Check the 7.1 What's New Web Cast: http://services.bmc.com/education/register/class_details.cfm?orgin=Customer; IDc=10cid=90176313.0 This will update your RSP or RAC to V7. It will cost you 500$ and about 6 hours of your time... -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 10/7/07, L. J. Head [EMAIL PROTECTED] wrote: Sorry...I just realized I wasn't explicit in my request. I've read all of the docs...but I was actually looking for a class...gotta keep those certs up to date...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, October 06, 2007 11:06 PM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? http://developer.bmc.com/jiveProd/bsdnDownload.jspa?categoryID=516externalI D=2080attachID=389817 -- Jarl On 10/7/07, L. J. Head [EMAIL PROTECTED] wrote: Looking to see if there is something like this available but can't find anything...anyone on the list better able to navigate the site? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSystem 7.1 / Itanium
Kevin, Not sure I can answer your questions. But following was the thought process we had when we were considering moving to Itanium platform with HP 11i v2 a few months back: - First, the support for this platform through an emulator, which in our opinion is not the best option from a performance perspective, especially in a production environment. - Second, the complete new architecture of the Itanium platform (and its idiosyncrasies) + the support model for HP-UX not being the first tier from an OS perspective by BMC-Remedy - Third, lack of skill set (being developed as I write this email) in our IT department for supporting applications in an Itanium environment. Hence our decision to move to split architecture with Linux Cluster on the back-end for the Oracle Database, Windows 2003 Server for Remedy Server and Linux servers with load balancer for our mid-tier. We have been live on this for a few weeks and are very happy with the overall performance and HW configurations we chose for our setup. HTH, -- Shyam - Original Message - From: Kevin Murray [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, October 08, 2007 2:13 AM Subject: ARSystem 7.1 / Itanium HI All, Long'ish shot given how new 7.1 is.but: 1) Are you running ARSystem 7.1 on the Itanium platform (OS: HP 11i v2 or v3) through the ARIES emulator today? 2) If so, Is it your Production environment or not? How has it performed so far using bespoke app or (any) OOTB application? Do you do any benchmarking before the move? and what were the results (if your permitted to share) 3) If not currently on an Itanium platform, Does your organisation have plans to go to it in the short-term (6 mths)? Any comments in this space welcome. Thanks In Advance, Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
RESOLVED: BMC Remedy Product Documentation Filenames
Thanks, Rick. I missed you guys, too. It's nice to see both familiar and new names on the list. Thank you, Mr. Easter: I downloaded the AR System Documentation 7.1 zip file you mentioned in your response. It does work. :) Thanks again, Michelle Rick Cook [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/06/2007 12:10 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: BMC Remedy Product Documentation Filenames ** Michelle, glad to see you back on the list - I've missed you! Actually, if you're referring to recent patches like 7.0.1 p4, there was a documented bug on that very issue - a more recent version actually fixes the links and uses document names. Not sure if that takes care of the version you're trying to use, but at least BMC is aware of the problem. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Friday, October 05, 2007 6:45 PM To: arslist@ARSLIST.ORG Subject: BMC Remedy Product Documentation Filenames ** Hi, David Easter and Fellow Listers: I'm sure this question has been posed before. I've noticed that for at least the past year that all of the product document PDFs have numbers for filenames. Although, I will always have a preference for the dark ages of books, I've adapted to the PDF format. In previous versions I liked the convenience of using the Master Index to search for a topic, click on the topic result, and auto-open the related product pdf on the exact page of the topic. This feature no longer works because all of the references in the Master Index are now invalid. Do you know if there are any plans to change the file name format to match the titles in the Master Index in the near future? Thank you as always for listening Michelle == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
HD 6.0 - Open Search in Modify Window not Results List
On my old Remedy Helpdesk 4.03, when you had a chg:change window open in search mode, and put in the Case ID and hit return, it would open a new window with just the form you requested. This was accomplished using a macro from what I can tell. CHG:CHG-ShowChange02 In the new Remedy Helpdesk 6.0, when you have a chg:change window open in search mode, and put in the Case ID and hit return, it will open a results list window with the form open below the list and no search window open in the background. My users are complaining. They want just the form to open up in a new modify window with the search window still open behind it. I swear I used to know how to do this... but haven't had to do it in so long, I have forgotten how. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HD 6.0 - Open Search in Modify Window not Results List
Review the Active Link that is being fired on return and modify it to open in a new window modify only. -Original Message- From: Sanford, Claire [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 8 Oct 2007 11:51 am Subject: HD 6.0 - Open Search in Modify Window not Results List On my old Remedy Helpdesk 4.03, when you had a chg:change window open in search mode, and put in the Case ID and hit return, it would open a new window with just the form you requested. This was accomplished using a macro from what I can tell. CHG:CHG-ShowChange02 In the new Remedy Helpdesk 6.0, when you have a chg:change window open in search mode, and put in the Case ID and hit return, it will open a results list window with the form open below the list and no search window open in the background. My users are complaining. They want just the form to open up in a new modify window with the search window still open behind it. I swear I used to know how to do this... but haven't had to do it in so long, I have forgotten how. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HD 6.0 - Open Search in Modify Window not Results List
Hello, You could make an active link that does an Open Window action in a New window. It looks like the current workflow does a PERFORM-ACTION-APPLY to run the search, so you may need to disable that. John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, October 08, 2007 9:52 AM To: arslist@ARSLIST.ORG Subject: HD 6.0 - Open Search in Modify Window not Results List On my old Remedy Helpdesk 4.03, when you had a chg:change window open in search mode, and put in the Case ID and hit return, it would open a new window with just the form you requested. This was accomplished using a macro from what I can tell. CHG:CHG-ShowChange02 In the new Remedy Helpdesk 6.0, when you have a chg:change window open in search mode, and put in the Case ID and hit return, it will open a results list window with the form open below the list and no search window open in the background. My users are complaining. They want just the form to open up in a new modify window with the search window still open behind it. I swear I used to know how to do this... but haven't had to do it in so long, I have forgotten how. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HD 6.0 - Open Search in Modify Window not Results List
Claire, there should be an open window command that you can tweak. The nice thing about them is that you can specify what type of window you want to open, and whether you want results, details, or both displayed. Turn on your AL logs, perform the action, and you should see which workflow you need to look at. Rick On 10/8/07, Sanford, Claire [EMAIL PROTECTED] wrote: On my old Remedy Helpdesk 4.03, when you had a chg:change window open in search mode, and put in the Case ID and hit return, it would open a new window with just the form you requested. This was accomplished using a macro from what I can tell. CHG:CHG-ShowChange02 In the new Remedy Helpdesk 6.0, when you have a chg:change window open in search mode, and put in the Case ID and hit return, it will open a results list window with the form open below the list and no search window open in the background. My users are complaining. They want just the form to open up in a new modify window with the search window still open behind it. I swear I used to know how to do this... but haven't had to do it in so long, I have forgotten how. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HD 6.0 - Open Search in Modify Window not Results List
You will have to disable the AL's that currently do what they are doing and create your own AL's to open a new window in a modify mode by passing the qualification where 'Request ID' = $Request ID$ if found - else a no match error. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sanford, Claire Sent: Monday, October 08, 2007 12:52 PM To: arslist@ARSLIST.ORG Subject: HD 6.0 - Open Search in Modify Window not Results List On my old Remedy Helpdesk 4.03, when you had a chg:change window open in search mode, and put in the Case ID and hit return, it would open a new window with just the form you requested. This was accomplished using a macro from what I can tell. CHG:CHG-ShowChange02 In the new Remedy Helpdesk 6.0, when you have a chg:change window open in search mode, and put in the Case ID and hit return, it will open a results list window with the form open below the list and no search window open in the background. My users are complaining. They want just the form to open up in a new modify window with the search window still open behind it. I swear I used to know how to do this... but haven't had to do it in so long, I have forgotten how. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.4/1057 - Release Date: 10/8/2007 9:04 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CMDB Analyzer Released - Freeware
Hello Listers, We are pleased to announce the release of CMDB Analyzer version 1.0.1 today as freeware (free for commercial use) to the AR developer/user community. CMDB Analyzer is an advanced CMDB data model visualization and analysis tool that provides a fast and intuitive way to analyze your important CMDB data. Key Features: Ability to view multiple data sources (files or AR server) at the same time Ability to view all datasets including overlay Capable of visualizing thousands of CIs and relations in a single graph On-the-fly CI and relationship graph filter Easy CI and relationship navigation: drill up/down, overview, magnifier, search, etc. Build and save custom views Out-of-the-box views: CI class hierarchy view, instance statistics view, etc. Watch a short flash demo: www.bluelineG.com/flash/cmdbAnzDemo.htmlhttp://www.bluelineg.com/flash/cmdbAnzDemo.html Watch online feature tour: www.bluelineG.com/tutorial/start.htmhttp://www.bluelineg.com/tutorial/start.htm User guide: www.bluelineG.com/userguide/index.htmlhttp://www.bluelineg.com/userguide/index.html Download: www.bluelineG.com/download.htmhttp://www.bluelineg.com/download.htm For more information please go to www.bluelineG.comhttp://www.bluelineg.com/ We appreciate greatly for your comments and suggestions. Your input will help us to build better tools for the community. Please send your comments and suggestions to [EMAIL PROTECTED] Regards, Jason Wang [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Exception: 't.LoadResultsList' is null or not an object
Ohh btw, I checked the old posts, they were related to Approval Engine. I could not find any solution of this problem. Any help would be greatly appreciated. Users are receivig this while opening incident tickets through incident console. Dave. Dave.ARSList wrote: Hello lsiters, Our users can create new tickets without any errors but when they try to open an existing ticket, the get the error: Caught exception :'t.LoadResultsList' is null or not an object error. We are on ARS 7.0.01 Patch 003 with Tomcat midtier. Any ideas? Thank you, Dave. -- View this message in context: http://www.nabble.com/Exception%3A-%27t.LoadResultsList%27-is-null-or-not-an-object-tf4589348.html#a13101433 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: What's New 7.1?
Ok...I figured they would have another class because of the major changes and additions they made to 7.1 over 7.0...so if they don't have it and won't have it...then I'm all cool...I've kept up on all of the changes and read most of the docsthank you greatly -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver Sent: Monday, October 08, 2007 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? BMC only creates customer training for each major release. The assumption is that if you know 7.0 then the content of the release notes and manuals for 7.1 should be sufficient to deal with the few changes. It isn't a major retooling of your knowledge. There is a PPT that covers what is new in AR System 7.1, CMDB 2.1 and Atrium Integration 7.1 which includes screen shots and such. It is posted on BMC Developer Network ( developer.bmc.com) but there is technical difficulty with a router today so I can't give you the URL. I'll send it as soon as I can get it. - Kelly Deaver [EMAIL PROTECTED] Original Message Subject: Re: What's New 7.1? From: L. J. Head [EMAIL PROTECTED] Date: Mon, October 08, 2007 9:29 am To: arslist@ARSLIST.ORG That's 7.0I'm looking for 7.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Monday, October 08, 2007 5:27 AM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? Check the 7.1 What's New Web Cast: http://services.bmc.com/education/register/class_details.cfm?orgin=Cus tomer IDc=10cid=90176313.0 This will update your RSP or RAC to V7. It will cost you 500$ and about 6 hours of your time... -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 10/7/07, L. J. Head [EMAIL PROTECTED] wrote: Sorry...I just realized I wasn't explicit in my request. I've read all of the docs...but I was actually looking for a class...gotta keep those certs up to date...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grxneng Sent: Saturday, October 06, 2007 11:06 PM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? http://developer.bmc.com/jiveProd/bsdnDownload.jspa?categoryID=516ext ernalI D=2080attachID=389817 -- Jarl On 10/7/07, L. J. Head [EMAIL PROTECTED] wrote: Looking to see if there is something like this available but can't find anything...anyone on the list better able to navigate the site? __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC Support -- A note from BMC
Thanks for the update on support, Doug. It's nice to know you all are keeping a finger on the pulse of your ARS community - David Easter's presence on the list has been particularly beneficial to all. While we are on the topic of the SupportWeb, are we ever going to see the Remedy Knowledge Management product appear there as a supported product, i.e. with the latest patches (see ISS03150692) and technical bulletins/defect reports. Since every version of it released over the last several years has required large amounts of post-install cleanup, either of erroneous files, incorrect field lengths, or conflicting api files, etc., it is very hard to support when NONE of that is kept on the SupportWeb. The problems go way beyond the few customer advisories that have been sporadically posted over in the documentation section, and change significantly between releases. No patch has ever appeared in the Remedy Heritage Products download site, which is where I would expect them to be. The last patch support sent me in July they apparently should NOT have, and it is still partially installed on one of my environments. It just seems as if this product is treated like the red-headed stepchild of BMC, and that is unfortunate. Even the ITSM patches like to wipe out the hand-customization that it still requires to integrate it with Incident and Problem Management. The people in that unit are very knowledgeable, and have gone to great lengths in the past to walk me through all of the manual fixes required, but that information is not on supportweb, nor are their patches, nor is there any indication that the ITSM developers consider it an integrated application. If it is not on your list of support issues, please put it there. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mueller, Doug Sent: Sunday, October 07, 2007 2:29 PM To: arslist@ARSLIST.ORG Subject: FW: BMC Support -- A note from BMC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Write a Field Value to File
I believe your problem is because you are using a batch file Since you are using an Active LInk I take it that you are wanting the file written on the client PC. Try doing the Echo without a batch file. A run process action of: %ComSpec% /c Echo $Character Field$ c:\temp\findme.txt Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Latta Sent: Tuesday, October 02, 2007 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Write a Field Value to File ** Joe, Maybe I over-simplified my test... I have a Run Process Active Link action with the following string for the Command Line: C:\temp\writeToFile.bat $Character Field$ writeToFile.bat: ECHO %1 c:\temp\findme.txt - mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, October 02, 2007 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: Write a Field Value to File That's strange. I have had the output of ipconfig /all dumped to a field with no problems.. Are you using the $PROCESS$ action of a set field to dump the value? Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mark Latta Sent: Tuesday, October 02, 2007 6:06 PM To: arslist@ARSLIST.ORG Subject: Re: Write a Field Value to File ** Joe, I created the character field with 5 rows. After further testing I realized that it stopped writing to the file once it reached the first space. That tells me that it doesn't treat the character field as a single input parameter, but rather looks at spaces as a delimiter between multiple input parameters. I'm debating whether to create a loop inside the batch file that reads all input parameters and reconstructs the file. - mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, October 02, 2007 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Write a Field Value to File Make the character field as a multi-line field.. that might work. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ]On Behalf Of Mark Latta Sent: Tuesday, October 02, 2007 5:54 PM To: arslist@ARSLIST.ORG Subject: Re: Write a Field Value to File Norm, Thanks for the suggestion. I tried it, but I ran into a slight problem. Only one line in the character field was written to file. Everything past the first carriage return was lost. Any suggestions to write it all at once without parsing the character field at the carriage returns and appending to the file? - mark __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Error
I'm trying to update an old ticket (task) and am receiving the following error. I checked the SHR:Consolidated List and it has Submitter. Can anyone give me some ideas. This is happening on several old tickets. Thanks, Gary Roach [EMAIL PROTECTED] Global Information Technology image/gif
Re: Write a Field Value to File - RESOLVED
Fred, Thanks for your help. I tried the Echo command previously without success. The command failed for me because I was missing the %ComSpec% /c portion at the beginning. Its working great now and I can get rid of my batch file. - Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, October 08, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Write a Field Value to File I believe your problem is because you are using a batch file Since you are using an Active LInk I take it that you are wanting the file written on the client PC. Try doing the Echo without a batch file. A run process action of: %ComSpec% /c Echo $Character Field$ c:\temp\findme.txt Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Latta Sent: Tuesday, October 02, 2007 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Write a Field Value to File ** Joe, Maybe I over-simplified my test... I have a Run Process Active Link action with the following string for the Command Line: C:\temp\writeToFile.bat $Character Field$ writeToFile.bat: ECHO %1 c:\temp\findme.txt - mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, October 02, 2007 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: Write a Field Value to File That's strange. I have had the output of ipconfig /all dumped to a field with no problems.. Are you using the $PROCESS$ action of a set field to dump the value? Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mark Latta Sent: Tuesday, October 02, 2007 6:06 PM To: arslist@ARSLIST.ORG Subject: Re: Write a Field Value to File ** Joe, I created the character field with 5 rows. After further testing I realized that it stopped writing to the file once it reached the first space. That tells me that it doesn't treat the character field as a single input parameter, but rather looks at spaces as a delimiter between multiple input parameters. I'm debating whether to create a loop inside the batch file that reads all input parameters and reconstructs the file. - mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, October 02, 2007 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Write a Field Value to File Make the character field as a multi-line field.. that might work. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ]On Behalf Of Mark Latta Sent: Tuesday, October 02, 2007 5:54 PM To: arslist@ARSLIST.ORG Subject: Re: Write a Field Value to File Norm, Thanks for the suggestion. I tried it, but I ran into a slight problem. Only one line in the character field was written to file. Everything past the first carriage return was lost. Any suggestions to write it all at once without parsing the character field at the carriage returns and appending to the file? - mark __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error
It is saying that the filter doing the push from the old ticket is trying to NULL out the submitter. Check the task, I believe it pushes the Requester login Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Roach Sent: Monday, October 08, 2007 3:14 PM To: arslist@ARSLIST.ORG Subject: Error I'm trying to update an old ticket (task) and am receiving the following error. I checked the SHR:Consolidated List and it has Submitter. Can anyone give me some ideas. This is happening on several old tickets. Thanks, Gary Roach [EMAIL PROTECTED] Global Information Technology DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.gif
Re: Error
Something is setting the Submitter field to NULL while pushing information to the SHR:Consolidated form. Filters modify value in the consolidated form, so take a filter log to see what is trying to set the Submitter field to NULL. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Gary Roach Sent: Monday, October 08, 2007 3:14 PM To: arslist@ARSLIST.ORG Subject: Error I'm trying to update an old ticket (task) and am receiving the following error. I checked the SHR:Consolidated List and it has Submitter. Can anyone give me some ideas. This is happening on several old tickets. Thanks, Gary Roach [EMAIL PROTECTED] Global Information Technology ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are attachment: ATT00024.gif
Re: Error
Try this filter from CHG:Task SHRT:SHR-ModifyConsolidated2 Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Roach Sent: Monday, October 08, 2007 3:14 PM To: arslist@ARSLIST.ORG Subject: Error I'm trying to update an old ticket (task) and am receiving the following error. I checked the SHR:Consolidated List and it has Submitter. Can anyone give me some ideas. This is happening on several old tickets. Thanks, Gary Roach [EMAIL PROTECTED] Global Information Technology DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.gif
Re: Error
In the associated record you do not have a valid submitter record and somewhere in you workflow you are validating the data in the submitter field against your User records since there is not match in the old record it fails or you have a blank entry in consolidated list and you have submitter mode locked. EMPOWERING People - Talent - Technology Stephen Waller Remedy Practice Manager Dibon Solutions, Inc. 2009 Chenault Drive Suite 100 Carrollton, TX 75006 http://maps.yahoo.com/py/maps.py?Pyt=Tmapaddr=16750+Westgrove+Drivecs z=Addison%2C+TX++75001country=us [EMAIL PROTECTED] tel: fax: mobile: +1 (214) 257-0498 +1 (817) 691-3276 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Roach Sent: Monday, October 08, 2007 2:14 PM To: arslist@ARSLIST.ORG Subject: Error I'm trying to update an old ticket (task) and am receiving the following error. I checked the SHR:Consolidated List and it has Submitter. Can anyone give me some ideas. This is happening on several old tickets. Thanks, Gary Roach [EMAIL PROTECTED] Global Information Technology ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.gif
Message not In catalog
On our production server only users are getting Message not in catalog: Message number 623. These are actually users who do not have access to Remedy. This happens in both the User tool and MidTier. I have checked all of the other servers and the appropriate text for a 623 is displayed. I also checked the arsystem.cat file on each server and all of them are the same size, time stamp and location. I tried searching the file for the error number but it appears to be a binary file. Any thoughts on to resolve why I am not getting the text of the message returned to the end users? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Capture HTML Source from a View Field
Listers, Has anyone tried to capture the contents of a View Field in Remedy? Ideally I would like to capture the HTML text/source without having to resort to an external process. Setting a character field to the view field only captures the URL. - Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Message not In catalog
arsystem.cat uses an approach to internationalization for message catalogs. Make sure that the locale on the server (LC_x env vars) for the user that runs arserverd matches the location of the arsystem.cat file. More info than you ever wanted to know about cats: http://fd-doc.sourceforge.net/wiki/index.php?n=FdDocEn.IntnlSupport http://www.ibiblio.org/pub/micro/pc-stuff/freedos/files/devel/libs/cats/cats-howto.txt http://www.gnu.org/software/libc/manual/html_node/Common-Usage.html Axton Grams On 10/8/07, Frank Caruso [EMAIL PROTECTED] wrote: ** On our production server only users are getting Message not in catalog: Message number 623. These are actually users who do not have access to Remedy. This happens in both the User tool and MidTier. I have checked all of the other servers and the appropriate text for a 623 is displayed. I also checked the arsystem.cat file on each server and all of them are the same size, time stamp and location. I tried searching the file for the error number but it appears to be a binary file. Any thoughts on to resolve why I am not getting the text of the message returned to the end users? Thank you __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Message not In catalog
Check the permissions to the cat file. The user that is used to start the AR System services must have permissions to read this file. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso Sent: Monday, October 08, 2007 4:07 PM To: arslist@ARSLIST.ORG Subject: Message not In catalog ** On our production server only users are getting Message not in catalog: Message number 623. These are actually users who do not have access to Remedy. This happens in both the User tool and MidTier. I have checked all of the other servers and the appropriate text for a 623 is displayed. I also checked the arsystem.cat file on each server and all of them are the same size, time stamp and location. I tried searching the file for the error number but it appears to be a binary file. Any thoughts on to resolve why I am not getting the text of the message returned to the end users? Thank you No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.4/1057 - Release Date: 10/8/2007 9:04 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT-BMC's new product line, acquisition to complement business strategy
Oct. 8, 2007, 1:14PM BMC's new product line, acquisition to complement business strategy By BRAD HEM Copyright 2007 Houston Chronicle Houston-based BMC Software announced a new product line and acquisition today aimed at complementing the company's strategy of making information technology operations more efficient. Company IT departments spend more than 70 percent of their time maintaining their technology infrastructure as opposed to finding ways for technology to improve how it does business, according to a Forrester Research survey. The launch of BMC's service automation and the acquisition of Emprisa Networks will keep the company at the top of an increasingly competitive software niche, said Forrester Research senior analyst Evelyn Hubbert. BMC did not release terms of the Emprisa acquisition. The real goal here is to reduce that part of the IT budget that gets spent just keeping the lights on, said Herb VanHook, BMC's vice president of corporate strategy. The service automation launch is in part the result of BMC's July acquisition of software automation company RealOps. http://chron.com/disp/story.mpl/headline/biz/5196762.html Click on the link to read the reader comments! WOW Sounds like a bitter ex-employee. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Knowledge Management (RKM) 7.1 image/attachment issue
List, I'm really perplexed on this one. First, some background information: On our production web server, users reported that they could not attach (embed) images into new RKM KB articles nor could they view any images attached to existing articles. This seemed to happen all of the sudden. The production web server is currently: Windows 2003 Server Standard IIS6/ServletExec5 MidTier 7.0.1 patch 001 RKM 7.1 build 1098 I recall testing this capability prior to putting it online and know for a fact that this feature worked at one time. What's strange is that if using the RKM standalone interface (or via the MidTier) from the server itself, this issue doesn't occur. Fast-forward to now: We were planning on upgrading the production server to MidTier 7.1 under Tomcat standalone for performance reasons, possibly rendering the subject of this e-mail moot. I stood up a new web server on a virtual machine as follows: Windows 2003 Server Standard MidTier 7.1 under Tomcat Standalone RKM 7.1 build 1098 (with the assistance of Carrie R. @ BMC) Life was good. The image/attachments issue did not manifest itself at all (from the server or other client desktops). Then, I upgraded our baseline development web server on our DMZ drop to match the environment under the virtual machine (and only proceeded to test things locally from the server without issue). Last, I build a new server (physical box) which is very similar to the baseline and virtual servers which would be shipped to the client site to replace the existing production server. Upon running this new one through the ringer, I noticed the image/attachment issue rear itself when testing from a client machine on the network. Unfortunately, the server had to be shipped to meet a deadline before I could resolve the issue. So I still have our DMZ (which also experiences this issue) for testing locally. I've got a critical support ticket opened with BMC on this, but it appears they took today (Columbus day) off as I haven't seen an update to the ticket all day. Their response last week was to try yet another RKM WAR file (which I did), but it didn't resolve the issue. From what I can tell, it appears to be a problem authenticating the user inside the Attachment Servlet (tomcat\webapps\rkm\attachfile.jsp or insertimage.jsp). Both files have the following code at the top of the file: % String strISOLocaleCode = GlobalUtils.getInitializedLanguage(request); ConfigLoader sysConfig = HomeFinder.getConfigLoader(); Authenticator authenticator = sysConfig.getAuthenticator(); if (!authenticator.isUserAuthenticated(request, response) || !authenticator.hasAccessGroup()) authenticator.denyAccess(request, response); % I suspect that the if statement always evaluates to true as I've seen the all-too-familiar RKM Access Denied screen briefly appear in the upload status indicator before. However, RKM is able to authenticate users as it allows them to log in, author documents, search, view, etc. Anyone else have an issue similar to this? Any ideas? I've stared and compared the working virtual server and problem physical server and can find no glaring differences to explain it. Ben ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Job - 2 Remedy Admin/Dev need in Washington DC
We have an immediate need for 2 Remedy Developers in the Washington DC area. Please see the job description below. Title: Remedy Administrator/Developer 2 positions available Skills: Remedy ITSM Suite (HelpDesk, Change Management, SLA, Asset Management) Location: Washington, DC Tax term: W-2 FULLTIME (No Corp-to-Corp, 1099, or H1B visas) Pay rate: determined on experience Length: Full-time Long Term Job description: Provide Remedy administration and development support for Remedy ITSM Suite implementation. The position will be responsible for ensuring the Remedy is available, to include keeping up on the latest patches and performing any necessary application upgrades. This position is also responsible for assisting Remedy Team in all custom changes to the application as directed by the department manager based on specific needs of the business. In addition, this position will assist in upgrading Remedy ITSM 5.5 to Remedy ITSM 7.0. Essential Functions ** Ability and knowledge necessary to maintain the Remedy ITSM Suite and all custom integration packages. This includes the Helpdesk, SLA, Asset Management, and Change Management modules as well as integrations with Right Answers, Remedy Knowledge Management, NetCool, SMS, and Kinetic Survey applications. ** Developing and maintaining custom Remedy applications as needed ** Load and apply all necessary patches while following all necessary company change policies ** Perform any necessary application upgrades or apply patches as needed. ** Create metric reports using Crystal Reports Qualifications ** Minimum 2-5 years experience in a position as a Remedy Administrator/developer using the Helpdesk, SLA, Asset Management, and Change Management modules ** Understanding of basic ITIL processes. ** 1-2 years experience using Crystal Reports Designer application ** Excellent interpersonal, business communication and writing skills. ** Strong thinking and analytic skills Demonstrated technical adaptability/aptitude How To Apply All applicants must apply directly to Finity IT, LLC. Please send resume and availability to [EMAIL PROTECTED] Please visit our website http://www.finityit.com to apply on-line, search current job opportunities, and post your resume for future opportunities. Travel required: none Telecommute: no ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
