Hi Joe,
Our tool could help you here.
With ARSmarts, you can navigate your ARSystem objects, check cross-ref,
foreign workflow,...
You can also search for a specific string (like 'Priority' = High).
Check www.arsmarts.com.
You can register for our Beta Program, this will give you the
Hello everyone,
This is just a note to let you know that ARUtilities is available at a
very special price until January 1st 2009.
ARUtilities is a tool set used by many Remedy Developers around the world.
For product details visit:
http://www.arutilities.com/remedydevelopers.html
I would like
We actually found out that it is his machine for some reason because we
have other users with Vista that are having no issues. I have also
found the issue with Spell checker but that always does not appear to
happen with all vista installation.
Kevin Begosh, RSP
Tech Ops
Enterprise Business
Isn't it always out of our control? Sigh :)
Good luck with it. Let us know your findings...I am sure many of us
will hit the same issue at some point.
Steve
On Dec 17, 11:29 am, Begosh, Kevin kevin.beg...@lmco.com wrote:
That is out of my control :)
Kevin Begosh, RSP
Tech Ops
Enterprise
BMC says of course to upgrade to the new version of the user tool but we have
everyone on the same version and many of them vista and many of them XP and
this is the first we have heard of anything. It is something particular to
this guys vista for some reason.
Kevin Begosh, RSP
Tech Ops
Yea...I figured you would eventually come across that problem...thus pulling
the email contents via perl script instead of push via run process will be
about your only way to overcome the problem.
-Original Message-
From: Action Request System discussion list(ARSList)
Kevin,
This may be a long shot. Does the user have two monitors?
I have seen strange issues when dual monitors are set up with #2 on the left
and #1 on the right.
In the admin tool especially I have experienced certain workflow windows only
partially work if I have the Admin tool on screen #2.
This is interesting, because A will run twice before C runs, but you
have to factor in the queueing up, as well as the duration of each
escalation.
Let's say that:
A takes 4 minutes
B takes 4 minutes
C takes 8 minutes
We would get the following execution table (factoring in queueing and
duration
I tend to wonder if there's not a way to use Save Window Workspace to have the
Remedy window open somewhere different from the spell-check window so you can
at least see that it needs attention, but of course, that is a lot easier if
the user has at least dual monitors. (I myself just got
Have you tried this?
SET FIELDS: process_char to echo + $Emain Body$ + | /home/
aramey/html2text-0.003/html2text.pl
And then simply doing the PROCESS as:
$PROCESS$ $process_char$
Steve
On Dec 11, 10:44 am, Ramey, Anne anne.ra...@its.nc.gov wrote:
I am getting an exit code: 127 set fields
Excellent, thank you for your responses. I guess downgrade was a
bit more technical than I intended but you answered my question
anyway. Our UNIX admin told me to just delete the 7.1 files on the
server, and we will restore the 6.3 database after ARS 6.3 has been re-
installed - but, as you can
Yeah, that's kind of an important piece of the puzzle. ;] But it's good you
thought of it.
If my original suggestion to clear the local ARS cache doesn't help, then have
you tried uninstalling/reinstalling the Remedy client?
If that doesn't help, what about this guy's setup is different from
Hi,
There is a lot of misunderstanding about how licenses are allocated.
The floating license is grabbed as soon as the user, directly or
indirectly, searches/submits/modifies to any form. This can be an
active-link-set-fields or a table refresh.
The license is held until the user logs out or a
Hi again,
Just some extra info concerning application licenses, and more
specifically ITSM7-licenses. Application licenses in earlier versions was
not counted by the system...
The application licenses are allocated with the same principle as ordinary
licenses. The difference is that licenses are
Thanks for the suggestions. I will try all of these with him to see if
they can resolve the issue.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Action Request System discussion list(ARSList)
You don't. not directly. You find out what groups comprise the
computation, and if they are a member of what computes as a member of it,
then they are set as a member of that group.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of arsadm
I believe this leads back to a previous thread discussing enforcing logouts
on the midtier. Would it violate the EULA to somehow force a logout action
(thus freeing the floating license) when idle for, say, 5 minutes? Maybe
some extra javascript added to the midtier code (some sort of timer?)
All,
I have 2 date/time fields in the following format: 11/10/2008 10:00:00 AM
I tried to use the following formula for the first part to convert as
days: got this from http://www.kenhamady.com/form01.shtml
WhileReadingRecords;
Local DateVar Start := {HPD_Help_Desk.Submit_Date}; // place your
It's not just PATH. The upgrade does not handle keyword owner
On Dec 17, 2008, at 12:37 PM, ccrashh ccra...@gmail.com wrote:
Actually, we just discovered it is, in fact, a Sybase issue. They
have released a patch that removes PATH as a keyword. Go figure...BMC
passed the buck and they were
I agree with the above posts - I don't think you can run a standard
downgrade like that. Easiest approach is to remove everything from
your staging server, clear out the database, reinstall ARServer 6.3,
then import the code/data from your Production server. This would be
safer than attempting
Gary,
Many of us have been saying that for a long time. It's a floating write
license. Searching shouldn't have anything to do with the assignment of the
floating license.
I have heard Doug Mueller say that the assumption is that if you execute a
search, you will be making a modification
I have one form that requires a reset frequently. This utility is great. I
just installed it, so much easier that sql logging into the database, so
much easier that typing the commands, so quick.
Thanks!
Susan
On Wed, Dec 17, 2008 at 9:23 AM, Gidd g...@buoyantsolutions.net wrote:
Tim,
You can always escape the double quotes with a backslash before sending
to the echo
REPLACE( $Email Body$, , \ )
Then run the process
$PROCESS$ echo $Email Body |
/home/aramey/html2text-0.003/html2text.pl
Fred
-Original Message-
From: Action Request System discussion
I guess I forgot that mention that part, I logged onto his system using
my account and I got the same results. I also had him log into another
computer and he was able to work on it with no issues.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623
Hi Group,
how can i assign a user to a computed group list (special permission
group) ? Thanks in advance.
ARSADM
--
View this message in context:
http://www.nabble.com/need-help-on-computed-group-list-tp21054574p21054574.html
Sent from the ARS (Action Request System) mailing list archive
Listers ~ I am getting the following error during a SQL set fields
action:
ARERR [552] Failure during SQL operation to the database : The max
function requires 1 argument(s). (SQL Server 174)
My SQL command is listed below and I can successfully run it from SQL
Server:
SELECT max($PO
Looks like $PO Number$ is a field reference and Remedy is passing the
contents of PO Number (not the field name) to SQL, which is likely NULL
because the field is empty when you run this.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
Thanks a lot for your quick response. I've one more doubt on this ,If the
group is dynamic through User form i cannot assign users to it. So which
form i've to use for assigning users to a dynamic group.
Thanks,
ARSADM
LJ LongWing (Head) wrote:
You don't. not directly. You find out what
I'm not sure I understand. I want to auto-populate the PO Number field
with the next available PO #. I would like to accomplish this through
direct SQL rather than creating an additional field(s) and workflow?
Laurie Muhlethaler
Remedy Developer / Administrator
On Wed, 17 Dec 2008
Do a set fields from direct SQL. Have your sql query be:
SELECT max($PO Number$) + 1 FROM AST_PurchaseOrder
Map your PO Number field at the bottom to $1$
Is this what you are doing?
Thanks,
Gary Opela, Jr.
-Original Message-
From: Action Request System discussion list(ARSList)
You must write
Select max(po_number) + 1 FROM AST_PurchaseOrder
Then you can map
PO Number = $1$
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Muhlethaler, Laurie
Gesendet: Mittwoch, 17. Dezember 2008 20:29
Yes - that's exactly what I'm doing. I am doing it via a Set Fields
action. I don't want to do this through a Direct SQL If Action, do I?
Laurie Muhlethaler
Remedy Developer / Administrator
On Wed, 17 Dec 2008 13:31:06 -0600, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
We've been having issues with floating licenses, so I happen to know it assigns
the floating license for Incident, for example, as soon as the person opens the
Incident Management Console. It doesn't necessarily wait until they try and
perform a write action.
Anne Ramey
E-mail correspondence
If you want to use select MAX, then you'll have to use direct SQL.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie
Sent: Wednesday, December 17, 2008 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL
If you want to use select MAX, then you'll have to use direct SQL in a
set fields action.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie
Sent: Wednesday, December 17, 2008 1:38 PM
To:
You must use the Group form. There is a field Group Definition. If you wan't
to add two users you must write:
'User1' or 'User2'
If you enclose an identifier in single qoutes it is treated as User, if you
enclose it in double quotes it's treated as Group.
Kind Regards Conny
Floating licenses have behaved this way for a long time. I can take it back to
Version 3. Version 6.x had a bug where the license didn't release at an hour.
It was more like an hour an twenty minutes.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
- Original
What I was trying to say in my original reply (and communicated poorly)
was that $PO Number$ tells Remedy to translate what's currently in the
PO Number field and poke it into the SQL statement. So if PO Number
currently contains the value skizzle, you'll end up passing...
max(skizzle) + 1 FROM
Okay, I see what's going on.
You need to use direct SQL nad drop the $ around the PO Number. I was
off a bit in my previous post. Norm nailed it on the head, as usual.
Good job, Norm.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
Norm,
One approach is to use a Filter API instead of a $ PROCESS $ call. (
That maximum is 300.)
Both the $ PROCESS $ and the Filter API timeout max values did not
change between 6.3 and 7.1.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love,
Hi there,
I am trying to figure out which CMDB class to map some data into, for the
following items:
1. Telephone
2. Radio talking device
3. Rack drawers ( for mouse/keyboard)
Any idea?
Thanks in advanced,
-
Know what you want and be focused.
usually the value within max() is a field name, not what I would expect you
have in the $PO Number$ field. You need to replace $PO Number$ with a field
name that you are wanting the max value of.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Check your ASR SQL log files and see exactly what the statement looks like.
On Wed, Dec 17, 2008 at 2:10 PM, Muhlethaler, Laurie
lmuhletha...@firstrepublic.com wrote:
**
Listers ~ I am getting the following error during a SQL set fields action:
ARERR [552] Failure during SQL operation
If you're working in a .NET environment and you just need a select
query, I'd suggest bypassing the API entirely for the data retrieval
side. Use ADO.NET and work with the returned data in a datareader or a
dataset. You can easily mix and match direct SQL via ADO and .NET API
calls in your code,
Actually, we just discovered it is, in fact, a Sybase issue. They
have released a patch that removes PATH as a keyword. Go figure...BMC
passed the buck and they were correct :)
Steve
On Dec 17, 12:25 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Not exactly but am having similar issue
There is an easier way to change your Request ID values then using SQL
commands. You could build a view form to arschema. This will give you what
could be valuable information on all of your forms including next ID. You can
make the change there.
Of course the gotchas that Candace talks about
Gary,
There was a bug in version 6.x where the last access time was not updated
correctly as in never.
Autorefresh will lock a floating license to an individual. Folks were assigned
floating licenses when they were at home. We turned off that option on views
and hounded folks to remove it
The computed group should be defined based on a user list or based on certain
groups.
Based on the groups that are included in the defintion of the Computed group
you should be able to add the user to one of those groups to make them a member
of the Computed group.
To confirm that the person
I am trying to connect an AR System server to a second LDAP directory
service using the instructions provided in the knowledge base article
*KM-00012275*. The first directory service works fine. The second
instance of arplugin.exe runs on the server and is listening at the
designated
Tim,
Take a look at this Reset Id Utility from David Sanders:
http://www.westoverconsulting.co.uk/utilities.html
Look for adminNextID
HTH
Regards...Gidd
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau
This is for oracle but must be similar for sql
*Type this statement to update the id*
update aradmin.arschema set nextId = *011848* where name = *'CHG:Change*';
commit;
*Type this statement to find next ID*
select name, nextId from aradmin.arschema where name = *'CHG:Change'*;
Members of dynamic groups are controlled by values in fields. Depending on
which group you are discussing. So for example. If you are looking at the
dynamic group 'Submitter', the member of that group, for any given record,
is the user ID that exists in field 2 on a particular record in a
That is out of my control :)
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ccrashh
Sent: Wednesday,
The email body have a double quotes hence it conflicts mit echo comand
LJ Longwing ?:
**
You should be able to do a search in Google for ARSPerl, this is the
perl interface to the Remedy API, it allows you to do ALLOT of stuff
in an automated fashion.
Hi Group,
how can i assign a user to a computed group list (special permission group)
? Thanks in advance. ARSADM
--
View this message in context:
http://www.nabble.com/please-help-tp21057857p21057857.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
Gary,
As noted this behavior has been part of the system for at least 12 years.
Probably goes all the way back to Version 1.
Violation of license agreement? Not going to go there. However I will say
other vendors require a license for any one that logs in. We were evaluating
Mercury ITG a
then your statement should be
SELECT max(po_number) FROM AST_PurchaseOrder
assuming the DB name of the field is po_number
and then I personally would do a second setfield to set $PO Number$ = $PO
Number$+1
-Original Message-
From: Action Request System discussion list(ARSList)
That did it! Thank you very much Norm and Conny (actually Conny Martin
clued me in first)! And thank you to everyone else who responded!
Laurie Muhlethaler
Remedy Developer / Administrator
On Wed, 17 Dec 2008 13:49:26 -0600, Kaiser, Norm E CIV USAF AFMC 96
CS/SCCE
norm.kai...@eglin.af.mil
Not to be trite, but the solution is probably to downgrade to
XP :). Our department took one look at the resource hog that is
Vista, and the crap that is the new version of Office and ran
screaming...thank god.
But yeah, as someone else posted, the spellchecker caused some issues
when we tested
Yeah, but this is a ridiculous assertion, and its ridiculousness is proven by
my statistics. For instance, I have one user that, in the last 17 days, has
Modified 298 of his own tickets, but only 2 of other people's tickets, so you
can look, there are probably 298 times he has search, and would
I am having a strange problem with a Crystal Report.
The report is off a join form, and no problems with the report at all, you can
run the report fine, no errors, but when you try to save the data, you can save
it in any format except as a CSV file! Every other format is fine, but when
trying
Update arschema set nextid = 1000 where name = 'Name of your form'
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Timothy Rondeau
Gesendet: Mittwoch, 17. Dezember 2008 15:10
An: arslist@ARSLIST.ORG
Betreff:
Dave, thanks for responding. I understand how licenses work, I just do
not think that a float license should be assigned until such case that
one is needed; it messes up how many licenses are actually needing to be
used at one time.
As defined, When a search, modify, or submit is performed, AR
I was wondering if anyone here might have an answer to this one:
We want to have approvals for a given product categorization for all timing
values except No Impact. Does anyone know if there is a way to do this with
ITSM 7.0.03 without creating approval rules for that product categorization
Well...in 7.x escalations don't hafta be single threaded...so if you are
running that...you can solve your issue...but basically when an escalation
finishes running it sets it's 'next run time' in the queue, then checks the
queue to see if there are any others...so yes...if they overrun their
Thanks this works great.
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday, December 17, 2008 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Starting Request ID at a higher number
Tim,
Take a look
Hi,
Hoping someone can refresh my memory. I want to start a new form at a higher
request ID than 1. So say 1000, I know there is a command to do this.
We are on Windows 2003, SQL 2000. ars 7.0.1
Thanks
Tim
___
setfield with direct SQL :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, December 17, 2008 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL statement error
If
You are such a shill :)
Heh. Downloaded your latest version. My contract, if you remember,
is at DFAIT, and we are having huge issues with RDP. Though
ARUtilities doesn't fully replace RDP, it has some tools we can use.
Been trying to get the manager here to put in a purchase request.
Steve
Just a general question on escalations ...
Say if we have several escalations in place on different timings.
Escalation A - 3 minutes
Escalation B - 5 minutes
Escalation C - 7 minutes
Escalations are a single thread, so run in sequence. If say some of the
escalations could possibly take
BMC_Equipment? Unless you have the Telecom extension (which I've never
seen.)
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.5911 (phone)
tony.worthing...@kohls.com
www.Kohls.com
From:
Jason Niu
Not exactly but am having similar issue upgrading to Sybase15. The
installer needs to enclose keywords in quotes but it does not. BMC is
calling it a Sybase issue
On Dec 17, 2008, at 10:54 AM, ccrashh ccra...@gmail.com wrote:
We are trying to install ARS 7.1 onto a Sybase V15 database,
Yes, but also be aware that you will need to deal with the various ticket
number generator forms if you are using any of the OOB apps and I believe there
is one for each primary form, e.g., one for Change, one for Incident, etc. We
have had to do this a number of times after importing large
We are trying to install ARS 7.1 onto a Sybase V15 database, and are
getting errors due to the PATH keyword. Some of the Remedy base forms
use PATH as a fieldname, which is causing errors during install. Has
anyone else come across this issue? Are you aware of a workaround?
Agreed:
Gary said: I just do not think that a float license should be assigned
until such case that
one is needed; it messes up how many licenses are actually needing to be
used at one time.
I am pretty sure the default behavior changed in approx 6.0 -- it used
to be the case that you did
Has anyone had problems displaying forms in Firefox using the 7.1
midtier? It is chopping off the right side of the form using Firefox but
it does not when using IE 6 or 7.
___
UNSUBSCRIBE or access ARSlist Archives at
Hello Listers,
Do you know of a Remedy project that can use a super-strong Remedy
Developer? We have a great referral incentive program that pays $1,000 for
a referral resulting in a long-term (6 mo.+) contract.
You will look good because he is a really good team player with over 8
Hi All
currently we have 2 Service Targets defined. One is for Acknowledgement of
Incidents and another for Resolving of Incidents.
The SLA Status field gives the following values
Service Target Breached and
All Service Targets Breached
My question is this, when it says Service Target
Hey Steve,
Tell me some of the things that RDP does that ARUtilities should, and I
will give you a free license key for ARUtilities 7.0
If i can add some new features everyone would be happy, and I haven't had
the chance to look at RDP.
And, yes, still at CGI. I am wondering though how i would
Anyone know of a way to calculate /display percentages in 7.0 ?
//SIGNED//
Robert R. Gornto, YC-02,37 CS/SCOO
Chief, Network Operations
DSN 945-0483
Comm 210 925-0483
___
UNSUBSCRIBE or access ARSlist Archives at
Anne,
Just to get a better idea, what DO you want for the No Impact? If there
are no approvals, you can create an approval process with a system
approval that just auto approves it. In our environment, we don't even
use that timing so I removed it (or you can use workflow). I also
believe that
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