Hi,
I think you should go with your original plan and set a third field when
both A and B has been set. Alternatively use the SET-CHANGE-FLAG to 1
whenever both fields have values.
I presume taht by saying A is changed you mean ('A' != $NULL$), as this
is a display-only-field?
Best
Dear all,
I have been having some serious problems
with migrator and would like to know from anyone how opted for some other
product.
It’s quite unbelievable
that a migration fails for one form or some other object, then you fix it and
try and
migrate the same .migration file only for some
If it is data that you are migrating, then I suggest you look at RRR Chive.
It’s free, it’s awesome, and most importantly, it works, even with huge
migrations.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Thursday, March 01,
I have the Query Bar form action field (fid 1005) on my form. Here
are some odd scenarios:
1. If the Query Bar field is on the view and hidden and I attempt to
use a predefined search, the search returns an error that an
unqualified search is not allowed.
2. If the Query Bar field is on the view
We had similar issues with the 7.1 version. Also had issues with the
migrations being extremely slow. After we upgraded migrator to 7.5 all of our
issues seemed to go away. You may also want to try deleting the migrator cache
and rebuild it. That has solved issues we’ve seen in the past.
Frex,
I am not sure if this will help but:
1)You may want to first run a difference report between your migrator file and
your destination server (assuming you are exporting to a migrator file as your
first step-can mitigate mistakes).
2)You then would migrate each object type that shows up
Hi All,
I am respectfully asking for your wisdom in an issue I am having.
I have noticed that our virtual servers are taking upwards to 45 minutes
- 1 hour to start-up.
This is unacceptable and I am currently in a guessing game for the true
cause. Memory, connections, ...
1 physical 124 gig
You should enable SQL and/or API logging and then perform a restart to see
where you are getting hung up. It could be some external DB link or
something that ARS is getting hung up on if you have any integrations.
Sent from my iPhone
On Mar 1, 2012, at 11:26 AM, William Abdo
William,
I have the same issue...when the application server is located
a different data center than where the Oracle DB is located. The latency seems
to be the cause. My restarts in the same Data center take 10 minutes and when
in a different DC it takes 30 minutes.
Thanks,
You can also check the server logs and see what errors the service is reporting
on startup. I had this happen (though not as extensive) and could see DB
timeouts in the logs.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of La Grua, Edward
Sent:
William,
I got the same issue on MS SQL on a remote server and find it very slow to
start-up.
Are you using FQDN (fully qualified domain name) for all server references
within BMC? With a correct setup in you DNS servers it should not make a
difference. I found that we had less issues and
I’ve had many issues with Migrator 7.6.4 for workflow. The quick explanation
is that it migrates your code, but randomly drops permissions on Active Links
and I seem to recall it caused some problems with View and/or Vendor forms as
well. Unfortunately there was no indication that there were
This is awesome Matt!
Jose, I definitely see your point. My thought is having it in a phone call
format will provide a bit more of a dynamic interaction.
For example I can post a discussion in the BMC Communities and there is a
good chance I will get a reply from somebody at BMC. A response
Looks like your test case 1 2 a bug to me. To the best of my knowledge it
should not matter if the 1005 field is not in any of the views or if its on
any of the views and what the display properties of that field is. It should
work..
Have you tried the same with a different version
William,
This could be a known problem with the ARS on a VM using Oracle as the DB..
By design, the AR Server is designed to read chunks of 100 records so the
bottle neck is when its reading the display properties table which has over a
140 K records if you have all the ITSM applications
Axton,
The team here has confirmed that there is a problem as Axton describe. The
field did work correctly in earlier versions. It is not working correctly in
at least the 7.5 version and it may not be in later versions.
A bug has been created and is being worked in every code line under
I think BMC should host a one hour radio show where listeners could call in
with their questions about AR System, Mid Tier, Workflow, Apps, Integrations,
etc. with Doug Mueller and perhaps David Easter, Matt Laurenceau, or perhaps
Lisa K (who did a great job on the 7.7 Beta calls), host the
Yes, Misi. It is a very strange requirement, but, you know, the client can
be vary strange sometimes...
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc
Hey everyone. Has anyone been able to connect to a Remedy web service with
Infopath? I'm trying to connect to the OOTB service called
HPD_IncidentInterface_Create_WS. The idea is to create an Infopath form (likely
more than one) that will simply take the fields and create an incident using
the
Additional ideas:
1. Check to see if your network operations team has inserted a firewall
or other latency-creating mechanic between the server and the DB.
General database tips
To avoid a decline in the BMC Remedy AR System server performance, remember the
following tips:
·
Thanks David Easter ,
I know we are using the max of 20 preload threads, however I do need to check
on the firewall or other latency-creating mechanic between the server and the
DB.
If you think of anything else my ears are open.
Respectfully,
William
From: Action Request System
Hello Mark,
I am migrating forms and workflow and data as well... But I am having a problem
with the remedy objects... the migrator is working fine with the data albeit
slow So my main priority at the moment is to get the forms and workflow
migrated, the rest I can figure out later.
Oops! I forgot to mention that I am using the latest version I am using
7.4.6SP2... this was in fact recomended by BMC after we had serious problems
with 7.1latest patch..
Anyway, will try and rebuild the cache again and see how it goes
thanks
De : Arner,
William,
There is a bug in SP1. We experienced the same issue and were told to get
to SP2 to fix this. We are running SP2 in Dev now and its only taking
about 5 minutes to restart but we don't have a fully populated DB/load on
it yet from our prod image.
Mike Hamner
U.S. Department of Interior
7.6.04 SP3 was released on Feb 6 (although I didn’t get the email notice until
the 16th). Check the EPD site
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Thursday, March 01, 2012 1:13 PM
To: arslist@ARSLIST.ORG
Subject:
Thanks for the pointers..
I am migrating the objects in .migrator file I am only including the
objects that are different from those in the target server...I am migrating
forms and menus together in the same file and the rest of the workflow in
another... so migrator should really workout
Hi Joe,
The -t option has been applied to see what turns up
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, March 01, 2012 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Slow server starts
**
William,
Hi ED,
No DB time outs recorded in the logs, could still be latency, I have to prove
these things before they will take them seriously.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Thursday, March 01, 2012 11:43 AM
To:
Hi Tauf Chowdhury,
We do see a stall in memory growth however the logs are clear of a
noticeable issue.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, March 01, 2012 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Is there a rich text field in remedy?
Regards,
Andrew Goodall
font face=monospacesize=-3brThe information transmitted is intended
only for the person or entity to which it is addressed and brmay contain
confidential and/or privileged material. If the reader of this message is not
Yes. Introduced first in AR System 7.6.03.
Rich-text formatting in data fields
You can add rich-text formatting (RTF) to character fields in browsers so that
users can make changes to the format of text in a character field. For example,
a user
might want to italicize or center text.
Thanks David!
I was looking on 7.5, but luckily this is for an enhancement on 7.6.04
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request System discussion
I've drawn a blank.. need help creating a query.
I have a field (field1) on a view form that I want to search for all records
that do not contain symbol / (forward slash).
Example of data in field:
ABC/123
ABB
ABC/345
DEF/555
DEF
XY
I only need the query to return ABB, DEF, XY.
I can do
NOT ‘field1’ LIKE “%/%”
On Thu, Mar 1, 2012 at 3:21 PM, Martinez, Marcelo A marc...@cpchem.com wrote:
**
I’ve drawn a blank.. need help creating a query.
I have a field (field1) on a view form that I want to search for all records
that do not contain symbol “/” (forward slash).
Example of
Phil, Jason, Jose, all,
This 1-hour monthly WebEx will indeed enable convo between you and experts.
It doesn't prevent online conversations that happen almost 24x7, it enables
live+interactive demos/explanations (from RD and/or you).
We sure want to post the recordings.
There are many people
In 7.5.00, you could use the template based tooltip / view field feature to
display formatted HTML - but it's not exactly what you're looking for,
admittedly. From the 7.5.00 What's New:
Text formatting template and rich text formatting
Templates are a method of formatting text dynamically for
I need to be able to push data to another system through a SOAP API however the
Remedy 7.5 Integration Guide says that this is not possible. Has anyone found a
way to utilize SOAP API or is this functionality available in 7.6.04? I have
not pulled the 7.6.+ IG up to actually read for myself
Thanks Axton. I've not used NOT before.
Your example does work querying the incident form, etc. But does not work on my
vendor form (I said view form before, that's incorrect, my fault). Also
'field1' is a character field...
'field1' LIKE %/% -- works and returns the expected results. But I
Try it like this NOT ('field1' LIKE %/%)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, March 01, 2012 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
Thanks Axton. I've not
Hello All,
We have upgraded one of our ARSystem servers and Midtier to 7.5 patch 7 from
7.0.01 patch 8.
We are encountering java.lang.ArrayIndexOutOfBoundsException on websphere
application server, which is causing 500 error to uses. We don't have an option
other than restarting the web
Are your parentheses correct?
(NOT('Field1' LIKE %/%)
Thanks,
Elmo Gentry
Remedy Developer
HP Enterprise Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, March 01, 2012
Isn't the SOAP API just another way of saying a Web Service?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Thursday, March 01, 2012 4:07 PM
To: arslist@ARSLIST.ORG
Subject: SOAP API
**
I need to be able to push data to another
I'm wanting to automate the cache flush and didn't find anything in the
manuals about how to go about automating it.any suggestions are appreciated.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend
I would think so as well..
Joe
From: Grooms, Frederick W
Sent: Thursday, March 01, 2012 5:33 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: SOAP API
**
Isn’t the SOAP API just another way of saying a Web Service?
From: Action Request System discussion
I freaked when I read SOAP-encoded arrays and SOAP-encoded structures are not
supported I went back and actually RTM to find my where I had starting reading
to far down the doc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Are you talking of the Mid-Tier Cache? Or the AR System Cache? If you are
talking of the AR System cache its possible to do that running the arsignal
command with the –g option.
If you are talking of the Mid-Tier cache, I do not think there is any
documented method of doing it..
Joe
From: LJ
Arrays are not supported as there is no object within the AR System that you
can map those to. AR System data is single dimensional and does not support the
storage of arrays or structures so that statement is true.. As long as data is
returned or sent as a single row, the AR System supports it
So I can’t call a Web Service that pushes variables from Remedy to another data
source that ONLY accepts external record creation via web service API?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, March 01, 2012
Can anyone provide a hint/how to resolve this error?
Thu Mar 1 18:07:30 2012 390603 : Contents of the Status-History field in
the flat file database are missing or invalid (ARERR 514)
--
View this message in context:
Tried NOT ('field1' LIKE %/%) --no go
Tried (NOT ('field1' LIKE %/%)) -- no go
I'll expand on my request a little.
I have a vendor form reading active directory thru LDAP. One of the user's
attributes is 'physicalDeliveryOfficeName' , some users have the value in this
field as ABC/123 or ABC
Hi LJ,
The cache is automatically flushed based on Definition Change
Check Interval parameter in the mid tier config page under Cache Settings.
Regards,
SriSamSri Appecherla
Mobile# +61 469747355
On Fri, Mar 2, 2012 at 9:51 AM, LJ LongWing lj.longw...@gmail.com wrote:
**
I’m wanting to
ARSListers,
ARS Version: 7.6.04 SP2
MS SQL 20008
I'm learning Pentaho/Spoon (part of the new Atrium Integrator on ARS 7.6.04
SP2) and I'm stumped on how to get dates from a text file input to CMDBOutput.
I'm following the sample from BMC. For example, my spreadsheet has a date in
US
Looking specifically for the MidTier Cache…I would like to be able to hit a URL
and have it do it….all without human interaction.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, March 01, 2012 4:04 PM
To:
Or a collection of multiple rows…you can do that by mapping that repeating
structure to another form.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, March 01, 2012 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Yes, but anyone that has worked with the product for a sufficiently long
time knows that doesn't work properly. I have a migration process that I
fire and when the process is over, I want it to automatically flush the
cache on the configured web servers.
From: Action Request System discussion
Marcelo,
The key topic here is that you are saying the form is a VENDOR FORM.
Being a vendor form, the AR System passes the qualification criteria on to the
plugin code that was written. That code is responsible for performing the
query and doing the processing.
So, the question is Does
LJ,
Automatic flush based on Definition Change Check Interval parameter works
well for me :)
Regards,
SriSamSri Appecherla
Mobile# +61 469747355
On Fri, Mar 2, 2012 at 10:29 AM, LJ LongWing lj.longw...@gmail.com wrote:
**
Yes, but anyone that has worked with the product for a sufficiently
Well, you gave no indicate of what you were doing or context of the message
or version of the product or DB you are using or .
So, no indication of anything other than an out of context error message.
This makes it a bit difficult to help.
But, the only place I have been able to find a
Your right Doug, I posted and ran to pick-up kids..
ARS 7.5P4 on 10g DB all on unix 6.1
- we are migrating to new server and db, and brought over the arsys_data schema
- we are doing like for like.
I queried knowledge base and google and only came up with references to error
catalog.
I'm not
I’ve wondered every now and then about that too.. But have not been hard
pressed for it so never really followed on to find out. Like everyone else I
login into the config and do it manually. That’s the only way I believe it is
done with no command line option or a url to parse that does it
Hello Experts,
We are on ARS and ITSM 7.6.04 and are facing an issue where we are finding the
below content in the error log after which application goes into a timeout and
users are unable to access Remedy, only solution is to restart the application.
This is not happening at any defined time
Harry,
If you're running an unpatched 7604 instance then you are probably
experiencing common memory leak issues with that build. Unfortunately,
the errors you see may be the result of the memory leak and not the
cause. In order to capture it, you would need to run logging and hope
to catch the
We reported this problem with 7.6.04.01 last summer and have been living
with it ever since. The mid-tier caches incorrect login names or
incorrect case login names that are passed to AREA LDAP, especially when
people try to use the mid-tier with a mobile device that capitalizes their
login, and
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