Re: Menu Access

2009-09-05 Thread Jason
Create a duplicate view with the menu options enabled. Run your permission qualifications for the open window action instead of trying to enable/disable them after the window is opened. Jason From: Balakumar, Viswanathan vbalaku...@columnit.com To: arslist

Integration with Deltek?

2009-10-29 Thread Jason
Has anybody integrated (or attempted to integrate) asset management with deltek? Any major issues or roadblocks? Thanks Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti

Re: Job: Permanent - Lead Remedy Developer - Cincinnati, OH

2009-12-23 Thread Jason
to get paid pretty good to learn ITSM 7 and get some experience with 7.1 (that's why I went) then send Jeff Glasser your resume. Jason Bess Remedy Developer/Consultant Bess Development Corporation (My position is the one they're back-filling in Iraq right now. I won't lie, it sucked being

Re: Virtualizing Remedy

2008-02-03 Thread Jason
. Jason - Original Message From: Steven Pataray [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, February 1, 2008 12:22:47 PM Subject: Virtualizing Remedy ** Our company is starting to get heavy on creating Virtual Servers but none are production worthy yet because of the hardware

Re: Copy to New functionality for Mid-Tier

2008-06-30 Thread Jason
action: Set field where 'Request ID' = $Request ID$ Set all matching ID's 2nd action: Set Request ID, Time fields, etc... to $NULL$ Good luck Jason Bess _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal Sent

Re: Report Button Mid Tier

2010-02-11 Thread Jason
Kathy, I believe there's a Report checkbox on the View Properties for the form. Make sure that it's checked. Jason From: Kathy Morris kathymorris...@aol.com To: arslist@ARSLIST.ORG Sent: Mon, February 8, 2010 12:09:32 PM Subject: Report Button Mid Tier

Re: How to sync Active Directory users with BMC Remedy Users

2010-02-18 Thread Jason
In the past, I setup the escalation to create new and update all existing people in Remedy. I also added a field to the people record to identify that it is being updated from Active Directory. Then added a second escalation. If that field was set to Yes and the record hadn't been modified in

Re: Problem installing Atrium Core - WS port 9999

2010-03-31 Thread Jason
. For any Nintendo fans out there. That's the equivalent of   ABBABA START     But it did allow me to run the installers without receiving any errors. Jason From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, March 31, 2010 4:53:25 PM

Re: Follow up response

2009-02-20 Thread Jason
From somebody in the Desert right now. We're not concerned about losing our jobs anytime soon. Jason Bess Camp Victory, Baghdad, Iraq From: Jeff Glaser j...@invizcorp.com To: arslist@ARSLIST.ORG Sent: Friday, February 20, 2009 9:06:15 PM Subject: Follow up

Re: Remedy Developer, Colorado Springs

2009-02-24 Thread Jason
At least they're not asking for 3 years of 7.5 experience yet. Although we're probably not more than a couple months away from seeing that requirement. Maybe they're just optimistically hoping to get one of the engineers that worked on building v7. From:

Re: OT: Need for a talented Remedy Engineer for assigment in IRAQ

2009-02-24 Thread Jason
It's not tax free, but you can qualify for the foreign tax credit. If you spend less than 30 days in the US for 1 year. Then you can get an $87,600 tax deduction. Jason Victory Base, Iraq From: Rick Parry rpa...@novell.com To: arslist@ARSLIST.ORG Sent

Re: How to do this?

2009-03-03 Thread Jason
 a change field to refresh your table. Jason From: lakhes lak...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 3, 2009 7:55:19 PM Subject: How to do this? ** I have 5 parameter fields I need to build a external qualification using these 5 parameter

Re: How to do this?

2009-03-03 Thread Jason
Correction From: Jason jlb...@yahoo.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 3, 2009 8:14:31 PM Subject: Re: How to do this? Executing Active Link 1 - Your executing active link should clear the external qual field. Then call a guide. There should

Re: OT Laptop encryption options

2009-03-16 Thread Jason
, keep in mind that if you can access the file, so can somebody else. Also make sure she has good firewall and virus protection installed. Jason Bess From: Dave Saville d...@deezee.org To: arslist@ARSLIST.ORG Sent: Monday, March 16, 2009 11:20:18 AM Subject

Re: Configuring incoming emails in ARS 7.1 using exchange server 2007

2009-03-16 Thread Jason
into Remedy. Good luck Jason From: Salma Begum salmabeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, March 16, 2009 3:18:12 PM Subject: Re: Configuring incoming emails in ARS 7.1 using exchange server 2007 Hi Michiel, Thanks for the reply. According to mu

Re: Format IP Address

2009-03-19 Thread Jason
Make your IP field readonly. Add a small button next to it that opens a dialog with 4 separate fields. 1 for each octet. All it would take is 1 active link to compose your IP Address field. From: Guillaume Rheault guilla...@dcshq.com To: arslist@ARSLIST.ORG

Re: Fields on Mid Tier

2009-03-24 Thread Jason
Hugo,  There's a run process that you can use in an active link when the window opens that sets the color. Run Process Action SET-RO-COLOR 200,200,215 Jason Bess From: Hyunkel v2.0 lord_dyna...@hotmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 24

Re: How many people using change management for SDLC?

2009-03-24 Thread Jason
through the approval process to approve the implementation of the release, and then reviewed and closed by the change manager during the next change review board meeting. Jason From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Wednesday, March

Re: Upgrading to SQL 2005

2009-04-10 Thread Jason
** Check to make sure the DBA's didn't change SQL to Windows only authentication. If they did, you need to change the dbo to the windows account that you use to start the remedy application service. From: "Rodriguez, Rafael J x23718" rafael.rodrig...@broadridge.comTo: arslist@ARSLIST.ORGSent:

Re: Upgrading to SQL 2005

2009-04-12 Thread Jason
ael.rodrig...@broadridge.comTo: arslist@ARSLIST.ORGSent: Sunday, April 12, 2009 3:01:30 AMSubject: Re: Upgrading to SQL 2005** Jason thanks for the info. How would I check this? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of JasonSent: Friday, April 10, 2009

Re: 3 Fields into one Selection Field

2009-05-08 Thread Jason
Lisa,  You can combine multiple fields into 1 menu using a SQL menu type. SELECT DISTINCT(field1 + ' ' + field2 + ' ' + field3) FROM tablex WHERE fieldontablex = '$fieldonopenform$' Jason Bess Remedy Engineer Camp Victory, Iraq From: Kemes, Lisa lisa.ke

New RSP test

2009-05-08 Thread Jason
Has anyone taken the new AR System Skilled Professional test? Can you provide any information about what kind of questions are on it? How detailed is it? Thanks Jason ___ UNSUBSCRIBE or access ARSlist Archives

Re: No Email send

2009-06-05 Thread Jason
What version of Incident are you using? Are any records being generated in the AR System Email Messages table? If you're using 7, check the NTE:CFG-Notification Events form. Make sure Remedy Notification Method is not set to Alert or None. From: Kevin

Re: Archiving and reporting/searching?

2009-06-10 Thread Jason
From: SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org To: arslist@ARSLIST.ORG Sent: Tuesday, June 9, 2009 11:41:08 PM Subject: Re: Archiving and reporting/searching? ** What would you use as the join critieria? jham36 jha...@gmail.com Sent by:

Application Entry points not doing anything

2009-07-01 Thread Jason
the ar_wut.js from a good machine to the bad   Any thoughts before I tell them to reinstall the box?       Thanks Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net

Re: Rant: RE: SW00327272

2009-07-02 Thread Jason
You're missing the point. This is just 1 of the built-in job security features that BMC has so kindly built into ITSM for us high by consultants and developers. :-) Jason From: Meyer, Jennifer L jennifer.me...@its.nc.gov To: arslist@ARSLIST.ORG Sent

Re: Problem create Incidents from SRM 2.1

2008-10-07 Thread Jason
in People and has valid location information.   If you have multiple company's you'll need to build custom workflow if you want guests to submit requests.     /r Jason - Original Message From: Guillermo Alfredo Torres Barron [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, October 7

Re: include javascript file in header

2008-10-11 Thread Jason
View Properties, appearance tab, in the Edit Web Header Content... SCRIPT src=/arsys/shared/filename.jsp language=Javascript/SCRIPT You need to add this to every view that you're workflow is going to fire from. - Original Message From: Andrew Hicox [EMAIL PROTECTED] To:

Re: menus choices

2008-10-22 Thread Jason
display name and put them on top of eachother. Add the menu to 1 of them. Use active links to show/hide the correct field and change the menu. For easy reporting. You could add a couple filters to the form to sync the data in the 2 fields. Jason - Original Message From: Daniele B

Re: AD and CTM:People

2008-10-23 Thread Jason
load tables to map out your AD integration. Jason Bess Operation Iraqi Freedom Victory Base, Baghdad, Iraq Remedy Enterprise Engineer From: SPrasad [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 23, 2008 6:01:23 AM Subject: Re: AD

Re: Changing Login Name

2008-11-05 Thread Jason
Took awhile to setup. I created filters using direct SQL statements to update all of the data tables we are using with the new login names. ARS 7.1/ITSM 7 Jason From: Janne Olsson [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 5, 2008

Re: SSO CAC Authentication

2008-12-03 Thread Jason
to open any alerts unless an instance of the usertool is already running. There is a working group comprised of BMC and DOD Remedy Developers, etc... that are working on a solution. However, I haven't heard from them in quite some time so I wouldn't hold your breath. Jason Bess Bess Development

Re: SSO CAC Authentication

2008-12-03 Thread Jason
] To: arslist@ARSLIST.ORG Sent: Wednesday, December 3, 2008 6:12:33 PM Subject: Re: SSO CAC Authentication Yes, Jason, you are 100% right to my knowledge.  I remember that being their solution advertised about a year and a half ago and it only works in version 7.0 (if memory serves me correctly).  So

Re: SSO CAC Authentication

2008-12-03 Thread Jason
was not directly re-validating the user from the CAC; it was instead trusting that the OS had previously validated the user from the CAC. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Sent: Wednesday, December 03, 2008 9

Re: SSO CAC Authentication

2008-12-03 Thread Jason
PROTECTED] Sent: Wednesday, December 03, 2008 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: SSO CAC Authentication Well, there's really two issues (for DoD, at least): SSO and CAC authentication. DoD wants a solution that does both.  Jason pointed out, [Passlogix] doesn't make the CAC required

Re: Creating massive User Preference records with the same configuration

2009-01-09 Thread Jason
Sergio, you should be able to export all the fields of a single entry with the correct settings to a CSV. Generate a list of the login names. Add the login names and short description to the spreadsheet, copy all the remaining values down, and import with arimport.

Re: Data Archiving to Vendor form!! will it work?

2011-01-30 Thread Jason
Hi Viki, Is there a special reason for moving the data into a different database? It would be easier to just duplicate the form in ARS. Then add a filter/escalation to the original form with push fields and process delete actions. Jason From: Viki_kulkarni

Re: Trying to convert Integer field value into Hours divided by 60.

2011-03-22 Thread Jason
= ($ztmp_CalculateTimeHour$ + .) + LEFT(($ztmp_CalculateTime$ * 60), 2) Alternate step 5 as plain text Set field Action 5, Set ztmp_CalculateTimeDisplay = (($ztmp_CalculateTimeHour$ + Hour(s) ) + LEFT(($ztmp_CalculateTime$ * 60), 2)) + Minute(s) Jason From: Jase

Re: ITSM 7.6 to 7.6 Patch 4 Upgrade

2011-03-23 Thread Jason
version. If you upgrade to ITSM version 7.6.4, the user tool is not compatible with ITSM 7.6.4. You and all of your users would have to use the Mid-Tier. If you want to maintain use of the Remedy user tool, don't upgrade past ITSM 7.6.3. Good luck Jason From

Re: CMDB Relationship Docs

2011-10-03 Thread Jason
Have it for 2.1, but haven't seen an updated version.     Jason From: Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, October 3, 2011 9:43 AM Subject: CMDB Relationship Docs ** I remember seeing a document that describes each

Re: Issues regarding BMC Remedy via WEB

2012-06-07 Thread Jason
ITSM 7.6 has some bugs generating the group list for both the change and incident management consoles. If a user without a change manager role or change coordinator role accesses the console, the table displays all change requests. For IM, if you view the watchlist tickets and then click on the

Re: Database Names

2012-07-22 Thread Jason
B2109Cattachmentfieldid There will be one of these for every attachment on the form. This is where the actual attachments are stored in the DB. Jason From: Benz, Michael michael.b...@holcim.com To: arslist@ARSLIST.ORG Sent: Sunday, July 22, 2012 8:54 PM Subject

Re: HPD:IncidentInterface_create: making assignments

2012-10-29 Thread Jason
$) AND ('Support Organization' = $Assigned Support Organization$) AND ('Support Group Name' = $Assigned Group$) Fields Assigned Group ID = $Support Group ID$ Jason From: Todd Pasterski todd.paster...@dts.ca.gov To: arslist@ARSLIST.ORG Sent: Monday, October 29

Re: Requiring Work Detail On Incident Update

2012-10-29 Thread Jason
I've done that one before. Added a display only field that was set when clicking the work info add button (ztmp_WorkInfoSubmitted). Then added a filter on Modify to error if that field was null. Excluding status = Resolved. Jason From: Frank Caruso

Re: Adding removed columns to a table

2012-11-27 Thread Jason
it are admins and members of that group. Jason From: Nau, Michael m@ing-diba.de To: arslist@ARSLIST.ORG Sent: Tuesday, November 27, 2012 10:12 AM Subject: Re: Adding removed columns to a table ** Mark,   thank you for your suggestion. I had thought

Re: OFFLIST - Incident Submitter and License terms - Dear BMC have you mislead us?

2012-11-30 Thread Jason
assume everything carries over. Exhibit B: 7.6.04 User Tool. Been one of those days. Jason From: Timothy Powell timothy.pow...@pbs-consulting.com To: arslist@ARSLIST.ORG Sent: Friday, November 30, 2012 2:39 PM Subject: Re: OFFLIST - Incident Submitter

Re: Add status reason to In Progress status

2013-01-03 Thread Jason
HPD:IncidentInterface HPD:IncidentInterface_Create HPD:IncidentRelationshipInterface HPD:LoadHelpDesk HPD:LoadTemplate HPD:Search-Assignment Logs HPD:Search-Associations HPD:Search-Worklog HPD:Template HPD:TemplateCustomerJoin HPD:TemplateSPGAssocLookup HPD:TemplateSPGLookUp Jason

Re: New Idea posted in BMC Communities - Developer Studio

2013-01-03 Thread Jason
type and change the display from No to Yes. Jason From: Sanford, Claire claire.sanf...@memorialhermann.org To: arslist@ARSLIST.ORG Sent: Thursday, January 3, 2013 5:17 PM Subject: New Idea posted in BMC Communities - Developer Studio ** https

Re: Email System From Address

2013-03-15 Thread Jason
You could customize the workflow to do a push fields directly into the AR System Email Messages form. Then you can set the From and Reply To addresses to anything you need. i.e. The user sending the email.       Jason From: Grooms, Frederick W frederick.w.gro

Re: Setting the Customer*+ on Incidents through a web service

2013-04-08 Thread Jason
There's no data configuration for it. Requires adding the Internet E-mail field to the web service input mapping and then updating the filter on the Interface Create form to use it when retrieving the customer information.       Jason Bess From: Pierson, Shawn

Re: How do you adjust the queries for the Change Console that appears on IT Home Page?

2013-04-10 Thread Jason
You need to modify the qualification in the table properties on that form.     Jason Bess   On Wednesday, April 10, 2013 10:36:30 AM UTC-4, theReel wrote: Hi Guys, I have a requirement to include Draft changes in the various console tables when refering to Open Chanegs. For the Change

Re: Remedy ARSystem 6.3 install and MS SQL 2000 SP4

2013-04-24 Thread Jason
Is your 2k3 server 32 or 64bit? If it's 64bit, you need to install the MS SQL tools on the app server.   Have you enabled TCP/IP connections in the SQL Config Manager?     j From: kathy davis kclinton...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday,

Re: IT Operations with ITSM Suite

2013-06-21 Thread Jason
a change template and when the schedule needs to be performed, an escalation creates the change request based on the template. Jason Bess From: Jose Manuel Huerta Guillén arsl...@theremedyforit.com To: arslist@ARSLIST.ORG Sent: Friday, June 21, 2013 7:31 PM Subject: Re: IT Operations with ITSM

Re: NTE:Notifier and NTE:Notifier Log Forms

2013-08-06 Thread Jason
to click on the URL.   Jason Bess From: Hennigan, Sandra sandra.henni...@usdoj.gov To: arslist@ARSLIST.ORG Sent: Monday, August 5, 2013 5:53 PM Subject: NTE:Notifier and NTE:Notifier Log Forms ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1   So I

Re: Searching for a Field ID in Dev Studio

2013-08-06 Thread Jason
If you just have the fieldId and not the name because of logging, you can search for it at the database level.selectarschema.name, field.fieldId, field.FieldName fromfield left outer join arschema onarschema.schemaid=field.schemaid wherefield.fieldId = `FieldIDHere` orderby 1   Jason Bess

Re: BMC_Person

2013-08-08 Thread Jason
suggestion uses, but you don't have to do a modify all on 40K records. The people sync console updates them with a direct SQL statement and skips the ones that have already been sync'd.)     Jason Bess From: Ortega, Jesus A jesus.ort...@lyondellbasell.com

Re: CMDB Precedence Setup Question

2013-10-07 Thread Jason
If you include multiple source datasets in 1 job with the same precedence value, you'll get the data from the source that was merged last. You would need to update your precedence values or run 2 separate jobs to control which dataset is merged second.   And fix C.     Jason Bess

Re: Email Workflow Generate HPD Ticket

2013-10-15 Thread Jason
and be automatically assigned to the group assigned to the template. Since most of the code is OOTB, it takes little time to build.     Thank you Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant Mobile 1-615-509-8493 On Tuesday, October 15, 2013 2:58 PM, Kathy Morris kathymorris...@aol.com

Re: This should start a discussion, BMC eliminates multiple positions

2013-10-23 Thread Jason
only. Whereas with v8 it can be leveraged to bring in data to any Remedy form.         Thank you Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant   From: Pierson, Shawn shawn.pier...@energytransfer.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 23

Re: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

2013-10-31 Thread Jason
** Howard,All of those panels are just basic Remedy forms, most with flashboards or tables on them. Under quick links, select "Home Page Descriptor Configuration" and search for the panel. Copy the form name from the Form* field and then open Developer Studio.Expand your server on the left,

Re: Stop/Decrease Email Logging

2013-12-12 Thread Jason
additional connections every time it polls for new messages to send. Even changing the setting to 100 only stopped the errors for a couple hours, then they returned. The only way I know to get around it is to have the exchange guys allow unlimited connections again. Thank you Jason L Bess, MCSE/RSP

Re: Do Not Allow Anyone To Change Status from New/Assigned/WIP to Closed

2006-04-24 Thread Barnhill, Jason (Jason)
what you want. Hope it helps. Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Munoz, Alvaro Sent: Monday, April 24, 2006 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Do Not Allow Anyone To Change Status from New

Re: ARS Server Client Patch 3 Released

2009-10-19 Thread Barnhill, Jason (Jason)
I've installed patch 2 and patch 3. On patch 2 I had some difficulties with getting the java plugin server working. I went to patch 3 specifically to see if it would help with this. It did seem to work better in this regard, but I'm still having trouble with connecting to web services. I'm

Server Information form time out

2009-11-17 Thread Barnhill, Jason (Jason)
startup or in the plugin logs. Anybody else seen this one? Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Server Information form time out

2009-11-17 Thread Barnhill, Jason (Jason)
Hi Lyle, Yes, one of my coworkers did try that a little while ago, to no avail... Thanks! Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, November 17, 2009 4:42 PM

Re: Server Information form time out

2009-11-17 Thread Barnhill, Jason (Jason)
failure Thanks! Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Tuesday, November 17, 2009 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information form time out Hi

Re: Server Information form time out

2009-11-18 Thread Barnhill, Jason (Jason)
have any advice on how to check that portmapper is running properly on a unix box? Thanks! Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, November 17, 2009 7:12 PM To: arslist

Re: Server Information form time out

2009-11-18 Thread Barnhill, Jason (Jason)
Hi David, No there is no firewall. We have two servers in that domain, and until this week we could login to both with TCP port = blank. This week I can still login to the other server with TCP = blank, so that indicates network is not a problem... Thanks! Jason

Re: Server Information form time out

2009-11-18 Thread Barnhill, Jason (Jason)
: Lyle Taylor Sent: Wednesday, November 18, 2009 10:43 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Server Information form time out Which version of AR Server are you running? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason

Re: Server Information form time out

2009-11-18 Thread Barnhill, Jason (Jason)
Hey LJ, Yes I have checked there, and confirmed it is set to 'T'... I think I've finally found something in the rpcinfo that indicates it's not working. If I get this resolved I'll post it here, as I've seen a few other instances of folks having this problem... Thanks! Jason

Re: Server Information form time out

2009-11-18 Thread Barnhill, Jason (Jason)
version 3 is not available Remedy is running, I can log into it with TCP port set in the client. And RPC is running. But for whatever reason Remedy is not binding to rpc/portmapper properly. Has anyone else seen this particular error and resolved it? Thanks! Jason From: Action Request

Re: Remedy Consulting Company in Atlanta

2009-11-18 Thread Barnhill, Jason (Jason)
And because I live in Atlanta and want to be on their good side in case I ever need a job... I'll add that I have spoken with a couple of guys there over the years and they seem cool. I have a peer who worked for them a while back and he had good things to say about them as well...

Re: Server Information form time out

2009-11-19 Thread Barnhill, Jason (Jason)
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Wednesday, November 18, 2009 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information form time out ** I found a bit more in a support doc about checking

Re: Install ARS71 with Oracle10g

2009-11-19 Thread Barnhill, Jason (Jason)
My DBAs usually prefer to generate the ARAdmin ID and ARSystem tablespace in the database before I install Remedy, rather than letting the install create them. You might see if your DBA is willing to do the same... From: Action Request System discussion

Re: How to check that email has sent by AR Remedy email engine

2009-12-14 Thread Barnhill, Jason (Jason)
for 'Send Message' = Yes or Error to see which ones haven't gone out or returned some error... I would also advise that you put an index on that field, as the form can fill up very quickly and searches can be difficult. Hope that helps. Jason From: Action

server name references

2009-12-16 Thread Barnhill, Jason (Jason)
think I will still have to run the install? Much thanks, Jason _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: server name references

2009-12-16 Thread Barnhill, Jason (Jason)
to the correct, different database... Thanks, Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard Sent: Wednesday, December 16, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: server name

Re: server name references

2009-12-16 Thread Barnhill, Jason (Jason)
Hi Tony, No I am not using ITSM7. Yes I did update the database target in the ar.conf. I will check the KB article you mention, thanks! Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony

Re: server name references

2009-12-16 Thread Barnhill, Jason (Jason)
server on server 1, I was getting server info from server 1...! Much thanks for all your fast responses, it is now working properly. Even with this issue it was faster/easier than running the 7.5 installer! Jason From: Action Request System discussion

Re: Delete entry

2010-01-21 Thread Barnhill, Jason (Jason)
My coworker David Hutchinson tried to reply to this but his email didn't make it for whatever reason. His statement: You can use the Archive for the form. There is an option called Delete from Source. Set time to run, give it a qualifier, be done with it. The AR System server has a special

Re: Admin tool crashing

2010-03-16 Thread Barnhill, Jason (Jason)
my email archive and see if I can find an old thread from when this happened to me... Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:09 PM

Re: Is there anyway to pass a parameter to SQL Menu?

2009-05-11 Thread Barnhill, Jason (Jason)
Hi Marquez, You can pass field variables in sql menus. You just have to use the field ID instead of the name. SELECT value FROM table WHERE field = '$REMEDYFIELDID$' I use that in many sql menus, works just fine... Jason From: Action Request

Re: Is there anyway to pass a parameter to SQL Menu?

2009-05-11 Thread Barnhill, Jason (Jason)
I didn't see this response when I responded earlier... I agree, this should be working for you. Sorry for being repetitive. Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marquez Rankin Sent: Monday

Re: Is there anyway to pass a parameter to SQL Menu?

2009-05-11 Thread Barnhill, Jason (Jason)
: Monday, May 11, 2009 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Is there anyway to pass a parameter to SQL Menu? ** So the syntax is '$FIELDID$' not $FIELDID$ ? I will try the former because the latter is what I have not and is not working On Mon, May 11, 2009 at 12:12 PM, Barnhill, Jason

Re: Export/Import DEFS

2008-10-06 Thread Barnhill, Jason (Jason)
Agreed, I do that here often as well, on a Solaris server and Oracle 9 database. I know what you mean though, I used to get timeouts on a previous job on a similar setup. Never could figure it out either, I just ended up having to export in chunks. Jason

Re: How do I get the Run Process to return a value and enter it into a field?

2006-10-05 Thread Barnhill, Jason (Jason)
** Hey Rob, To return a value, you use a Set Field action with the $PROCESS$ key word rather than the Run Process action. Create a Set Field and read value from CURRENT TRANSACTION. Then choose the field, and from the Value menu choose PROCESS and then add the process string. The

Re: how to escape quotes in setfield action ?

2007-07-16 Thread Barnhill, Jason (Jason)
I use 4 quotes successfully... + hello + I do this quite often, it's always worked for me... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, July 16, 2007 2:27 PM To: arslist@ARSLIST.ORG

Tomcat/Mid-Tier webService issue

2007-03-05 Thread Barnhill, Jason (Jason)
, StatusType Status, String Submitter) at lawson_ws_test.Program.Main(String[] args) I know this is a long winded question. Thanks for reading this far, and for any help you can offer! Jason Barnhill ___ UNSUBSCRIBE

TimeZone / Date-Time fields

2006-05-07 Thread Jason McDonald
the OS? Any idea why he is not able to see GMT + XX30 TimeZones? Client is on a windows server 2003 OS. ARS is on HPUX 11.11 ARS 5.1.2 (1350) Oracle 9i Thanks Jason __20060125___This posting was submitted with HTML in it___

Re: TimeZone / Date-Time fields

2006-05-08 Thread Jason McDonald
** Hey List, Any pointers? Jason On 5/7/06, Jason McDonald [EMAIL PROTECTED] wrote: Dear Listers, The Server is in a different physical location and the client is in another physical location. I guess the date/time fields show the server time by default. The time shown in the date/time field

Re: TimeZone / Date-Time fields

2006-05-11 Thread Jason McDonald
: [Desktop] TZ=XXX[+|]hh[:mm[:ss]] where XXX = 3 letter timezone (like PST) and hh/mm/ss = displacement Anyone tried this? Jason On 5/9/06, Thomas Bean [EMAIL PROTECTED] wrote: ** Hi Jason, First off, date/time fields do NOT show the server time by default. Date/time values are displayed in the format

Re: Demo login not working in ARS 6.3

2006-05-14 Thread Jason McDonald
** Also try the arsignal command [refer to your docs] to create a dummy account. On 5/14/06, Axton Grams [EMAIL PROTECTED] wrote: Remedy Developer wrote: ** Hi All,I have been using ARS 6.3, WIN 2000 Advanced Server, MS SQL 2000 for quite a long time now and it used to be working fine. But

Error while downloading documents

2006-05-14 Thread Jason McDonald
** Hi List, I'm getting this error while trying to download documentation for ARS 7.0. Any help? Thanks Jason __20060125___This posting was submitted with HTML in it___ error.GIF Description: GIF image

Re: Error while downloading documents

2006-05-14 Thread Jason McDonald
** Browser: IE 6.0 OS: Win XP SP2 java version 1.5.0 (Sun) It occurs when I click on Product Name menu in the 'Documentation' section. Thanks On 5/14/06, Jason McDonald [EMAIL PROTECTED] wrote: Hi List, I'm getting this error while trying to download documentation for ARS 7.0. Any help

Re: help With API

2006-07-07 Thread Jason Miller
** Nice, bring John C. in to the mix =)On 7/7/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote:** Tim: I agree with your assessment of the underlying software requirements to get either a Java 'application' or a C# 'application' to run with ARS. As far as bloatware,

Re: Remedy integration with CVS

2006-07-14 Thread Jason Miller
** Stephen,That is exactly what I would like to do. I am a one person shop at this point so I don't have to worry about locking code but I love having defs for reference and restoration. Currently I export a def of the app I am working on after I have made considerable change and also export a

Re: Stop closing of windows user tool

2006-07-14 Thread Jason Miller
** Dwayne,You can have an active link that fires on Close that gives the user an error message that you define. After they click OK to the error they are then prompted On or more active links failed when closing the form. Do you still want to ext the application? Yes/No. So in the error you could

Re: Upgrading Remedy - 4.5 to 6

2006-07-20 Thread Jason Miller
** This is exactly how I have been spending my nights into the every morning, preparing to move from HPD/AST 4 to ITSM 6. I just migrated about 150k records from SHR:Consolidated list into my new db (I am archiving HPD requests before 1/1/05 and we didn't use Change Tasking and some custom apps

Re: Data Driven Notifications

2006-07-27 Thread Jason Miller
** Wouldn't building filters even from data submitted via a form require the documentation and approvals since it is a code change?I once built a basic SLA module using a server-side table loop to check EXTERNAL qualifications and then push a record to a form to collect the statistics. I would

Re: MidTier on Linux

2006-07-30 Thread Jason McDonald
** Hi, Just wondering if there is a step-by-step tutorial out theredescribing how to install mid-tier on Windows. I have no clue what other software is required (I see some of you mentioning Tomcat / Apache)...If anyone knows of such a text, pls let me know. Thanks. Jason On 7/28/06, Watson

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