We did this at one client I was working in, whose name will be withheld
for various reasons. We had all the data in another database, but like
you've run into, we didn't have the time to get all the data in within a
timely manner.
So we used ARSPerl to create and run multiple perl scripts that
Good morning folks,
Right now I'm tasked with coming up with a good way to make sure our
Change Management application fits with our SOX process so we can pass
audits. I am having difficulty in guaranteeing approvals, though.
For our SOX process, we need to demonstrate that we have 1) Business
Perhaps you should give more requirements. You mentioned that you want
something like ARS, but don't really care about ITSM or any specific
type of module. It sounds like you're wanting to build custom database
driven applications, right? If so, rather than looking at something
like Remedy,
We're just planning to use Computer System for almost everything
networking related. We will just use different categorizations to track
it.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Covert, Jack
If this is on the full client but not the mid tier, I've a similar
problem and BMC opened it as a Defect. The only difference is that in
my case, I can get it to go back to one row, but it pushes all the
fields on all the pages down in order to accommodate the row that is no
longer there.
Are they the only two users on that location?
I would suggest using a different tool like webex, adobe connect,
windows live, landesk, etc. to watch what they are doing.
Also some other things would be to have them log in with different
accounts and try different PCs. You should try logging in
ITIL was around before SOX, and the two barely have anything in common.
Where SOX and ITIL overlap is in the approval for changes and monitoring
SOX-related assets for unauthorized changes. The only reason there is
any overlap is because ITIL gives you guidelines on how to do change
management.
I ran into a similar problem and I can't recall the exact solution. The
error in my case occurred because of some customizing I did of Tomcat.
Jim Davis at BMC Support was able to help me fix the problems, so you
might want to call BMC Support and try to get your ticket opened with
him.
Shawn
The way I generally do it is to restore the development database from the last
production backup, and run a stored procedure that searches the entire ARSystem
database (SQL Server 2005 in this case) and replaces the production server name
with the development server name, since ITSM seems to
I just checked it out, and it looks like whoever made it simply modified
one of those Open Source forum applications and changed the name.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Good afternoon all.
I have an issue that I've had open with BMC Support for a few months now
and have never made any progress on.
Basically, when I try to run any reports out of the 7.0 user tool that
makes use of the ODBC connection (basically all of the out of the box
reports), I get the
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Thursday, September 13, 2007 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count
Warren,
I don't have a lot of trouble getting U.S. support people assigned to my
tickets, but the problem I do have is that there are too few of them.
Whenever I have ITSM errors it gets assigned to the same few people. I
would not be surprised if there are only four people supporting ITSM 7
at
I've looked into the Microsoft products, and I seriously doubt that they
will be able to compete with ITSM. Microsoft's focus is more on
monitoring changes than the actual change management process. I suspect
that they might end up being ok for server changes, but they won't be
able to handle
I wouldn't say that we're a dying breed as much as we're being pushed to
extinction by BMC.
What is really bad about this is that ITSM 7 is not that great of a
product and has destroyed a lot of good will that has been built up by
people used to homegrown and third party ARS applications.
There
We're trying to get it to work, but BMC's documentation is terrible. As
a result, we don't have it up and running yet. Part of this is my fault
since I've been swamped with work and it hasn't been my top priority,
but we have a Business Objects consultant that has been working on it
for months
I think Kelly is looking for a recruiter that specifically finds Remedy
people, rather than one who does a little of everything and ends up
wasting time by floating bad resumes around.
Many times when you are trying to hire someone, you end up being given
dozens of resumes of people that know
When I had that issue, BMC support had me add both to the mid-tier
configuration. You would think that they would use whatever you supply
rather than the FQDN, but perhaps that's yet another feature recently
added.
-Original Message-
From: Action Request System discussion
I took one at a local vendor here in Houston and it was pretty good. It
was a 2.5 day course, where the last day had the exam prior to lunch.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray T.
Good morning,
We've had a meeting and the management wants to consider reversing the
Operational Categorizations. It doesn't really make sense to me, but I
thought I'd post it here and see if anyone else has done it, and if so,
what ramifications you've run into.
In the normal way that BMC
I don't know if this is done for everyone, but our BMC sales rep
arranged for the I.T. management of my company to get the flight
simulation portion free. It doesn't hurt that we're up the street from
BMC's headquarters, but they might be able to arrange something like
that. ITIL doesn't work if
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, August 22, 2007 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC's Web Based ITIL Training Course vs Others'
**
I don't know if this is done for everyone
the details of the
hardware/software being installed/fixed, etc.
Rick
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, August 22, 2007 8:08 AM
To: arslist@ARSLIST.ORG
sales guy, but he refused to give me any real details. He just kept
saying, It's great...it's great. You've GOT to do it.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, August 22, 2007 10:50 AM
This isn't an official announcement coming out of HR at my company,
but I was told that I can post it on the ARSlist by my manager.
**PLEASE DO NOT REPLY TO ME IF YOU ARE INTERESTED. CLICK THE LINK
BELOW**
We're looking for a full time Remedy Administrator/Developer that can
help support ITSM
Good morning folks,
I've been looking into the proper way to modify OOtB emails with ITSM 7.
Specifically, I want to add some additional fields to the emails that
aren't sent by default.
I tried going into SYS:Form Field Selection and added a variable, for
example Phone Number, from the Incident
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, August 21, 2007 4:57 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 OOtB emails
**
Good morning folks,
I've been looking into the proper way to modify OOtB emails
I've done it for Change Requests on SQL Server 2005. If you're using
Oracle, just make whatever necessary modifications to this:
select t.task_id , t.rootrequestid, t.assignee_group, t.assignee,
t.summary, t.notes
from tms_task t
left join chg_infrastructure_change c
on c.request_id =
Good morning all,
Let's say, hypothetically, that you work in an environment with an OOTB
ITSM 7 environment, and you have been given a directive to not modify
any OOTB workflow without getting prior approvals from all I.T.
directors as well as the VP over I.T., plus you have to document things
/20/07, Pierson, Shawn [EMAIL PROTECTED] wrote:
**
Good morning all,
Let's say, hypothetically, that you work in an
environment with an OOTB ITSM 7 environment, and you have been given a
directive to not modify any OOTB workflow without getting
Parrish
IT Prophets, LLC
(770) 653-5203
http://www.itprophets.com http://www.itprophets.com/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, August
Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 8/20/07, Pierson, Shawn [EMAIL PROTECTED] wrote:
**
Good morning all,
Let's say, hypothetically, that you work in an environment with an
OOTB ITSM
Roy,
Your ar.cfg or ar.conf file needs a line added or modified (depending on
whether you added it before) that says:
Notification-Web-Path: https://your-server/arsys
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
I get this same error and BMC is working on it, but there is no
resolution. They can't reproduce this error, and even on some of the
machines in my office we don't get the error.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
I just found out that the hypothetical Remedy admin will no longer be
working here soon, so there will not be a problem anymore.
Thanks,
Shawn Pierson
Private and confidential as detailed a
href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot
access hyperlink, please
Date: Mon, 20 Aug 2007 10:48:22 -0500
From: Pierson, Shawn [EMAIL PROTECTED]
Subject: Re: Remedy and Resource 25 Crystal Reports incompatability
To: arslist@ARSLIST.ORG
I get this same error and BMC is working on it, but there is no
resolution. They can't reproduce this error, and even on some
Turn on your SQL logging and try running the SQL that is generated in
Toad (just select statements, not updates or inserts.) In the past I've
found that there can be table scans that are major performance hits that
way. The resolution ends up being adding more indexes or changing the
criteria
I've had no problem with special characters on Windows platforms with
Active Directory as the LDAP server, either via the User Tool or the Mid
Tier. My first guess would be that it may be Remedy's plugin to Novell
being the problem.
Shawn Pierson
-Original Message-
From:
The BMC tools are the easiest to work with from the Remedy
Admin/Developer perspective, but they may not be what the rest of I.T.
wants. If you already own LANDesk, SMS, or something else you might
want to consider integrating with those instead, even though it would be
more work. For example,
Good afternoon folks,
I'm on ARS 7.0.1 and ITSM 7.0.2 patch 4 and have found a bug that is
causing us some problems. Basically, under at least two scenarios, my
users can (and do) create Tasks that are not associated with any parent
record, such as a Change Request. Has anyone else run into
I would also run a stored procedure to find and replace all occurrences
of the production servername once you make the move.
I found the stored procedure on this site to be helpful with that:
http://vyaskn.tripod.com/sql_server_search_and_replace.htm
Just be careful because if that server is in
on daily basis. i.e Update
the information for the existing users if there is any change
Create new users
On Aug 1, 9:07 am, Pierson, Shawn [EMAIL PROTECTED] wrote:
Srikanth,
The good thing about the staging form is that you can push to it from
anywhere. Using the flat file or csv the first
If you run the AR Email Engine on that server, you will need it.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, August 02, 2007 12:54 PM
To: arslist@ARSLIST.ORG
George,
There is a similar bug with the OOB Change Approval Process. BMC knows
about this and has a workaround, but the result is that one of the OOB
approvals gives you a No Matches Found error from an AL. You're
probably ok if you don't use the OOB approvals, but if you do, you have
to be
It depends on what level of import you require. If you just want to
import all People data but don't care about users being set up and such,
then you'll only need to import to CTM:People. However, if you want to
set up Support Staff, you'll also need the User form, the Support Groups
form, and
into a staging form where all the authentication of the
data would be done
3) Push the data from the staging form to People and CTM:People form.
Any suggestions/improvements to the above are welcome.
All your imputs would be very valuable and helpful for me.
On Aug 1, 8:23 am, Pierson, Shawn [EMAIL
Good morning folks,
I'm trying to fix the ITSM 7.0 Change Request module's approvers tab.
When you add an approver, you have to manually hit the Refresh button,
which often leads my users to believe that the approver was not added.
In normal circumstances, the way you fix this is by setting up
Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 7/30/07, Pierson, Shawn [EMAIL PROTECTED] wrote:
**
Good morning folks,
I'm trying to fix the ITSM 7.0 Change Request module's
an approach that might work for
you.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 7/30/07, Pierson, Shawn [EMAIL PROTECTED] wrote:
Carey,
I've thought
I find that the Mid Tier works better with Firefox than with IE, but
since KM Experts is not part of Remedy, maybe the original design was IE
only.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman,
The best way to do it, for me, is to disable the out of the box
workflow, make a copy with a prefix that makes it easier to find, then
modify the copies. That way you can customize the out of the box
workflow, but not have your customizations completely trashed in an
upgrade.
-Original
David,
I think you are asking the wrong questions in your survey. It's not so much
that we want new features added to the products, but rather that we want
stability, consistency, and ease of use. This applies to the mid tier, email,
the ITSM modules, etc. It would be nice if BMC would take
Also from a Remedy Administrator perspective, it's less work to
maintain. When a new ARS patch comes out, you upgrade your mid tier
server and the client side is done. When you have the WUT, not only do
you have to make sure that they are installed (the overlap with your
first point) but you
@ARSLIST.ORG
Subject: Re: BUW 2007 Track Sessions Announced
I was part of the team which implemented CSS at bmc.
Regards,
Anthony
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Friday, July 20, 2007 9:06 PM
I had a similar issue in 6.3 across the various latter patch levels, but
haven't seen it in 7.0. There was never any resolution that I was aware
of either.
Maybe it is a return of the Pentium bug.
Shawn Pierson
-Original Message-
From: Action Request System discussion
It depends on what you plan to do. Since my company is a big Microsoft
shop, it makes sense to know VB.NET here, but when I've worked at other
places that use Unix and Oracle, you have more possibilities. Perl is a
good option in those cases because ARSPerl makes it easy to interact
with Remedy.
Marc,
Be sure to install Remedy as a non-root user, which is documented by
BMC. That will address some of your security concerns. Also on the DB
side make sure that ARAdmin only has access to the ARSystem database or
whatever else it needs, rather than sa access.
Also with arcache, if your
The problem is that with that you can still run a command to delete the
Remedy directory, for example. One company I worked at had command line
notifications going out via a run process from the work log. At times
when unix issues were being worked on, we would have weird problems with
our
colors. It focused primarily on
security permissions, and the ability to create user accounts without
permissions, the two points you stated below.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson
If you're using ITSM 7 you can use CTM:People Permission Groups,
although if you add permissions via the User form they won't show up
there.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. -
We were missing some lines in the config files after installing the ITSM
apps as well, and support had us add those lines manually.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent:
I would add that a big problem with this is that ITSM 7 is extremely buggy,
harder to use than previous versions, and extremely expensive. AR System
development is what kept Remedy alive, and by de-emphasizing the strong point
of Remedy, I see AR System and ITSM usage declining in the future.
,
partners win, and ARS fanatics - well - they stay fanatics (and the ARS world
does not die))
-John
On 7/20/07, Pierson, Shawn [EMAIL PROTECTED] wrote:
**
I would add that a big problem with this is that ITSM 7 is
extremely buggy, harder to use than
.
4) A powerhouse like Microsoft enters the fray and wins the lion's
share of the ITSM market.
5) And where does that leave ARS...?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
I just wanted to get my two cents in on the job posting before anyone
else gets upset.
Does the job posting in Iraq require ITIL, RAC, and sniper
certification?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Larry
Good morning,
I've been looking into how the Approval Central form works, because I
will either have to customize it or come up with a better console that
still leverages BMC's Approval Engine. In looking at the table field, I
see it building a qualification, then running it through a run
Jack,
I think that's not a bad idea. However, also keep in mind that if you
use the DSL, it adds over ten thousand product categorizations that you
will probably want to disable.
Also in my experience, the product categorization part is easy. It's
just a list of all services, hardware,
Ian,
Thanks for mentioning this. Unfortunately my company has suffered from
this as well, so I'll try reverting back to patch 2.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell
Sent:
Here is a list of the issues I've encountered with the Approval Engine.
- When users try to approve a change from the Change Request they
sometimes get The Approve functionality is not available under your
current access permission of the change request. (ARERR 44845) BMC
told me that we should
fine.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Pierson, Shawn [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
07/10/2007 10:38 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
I'd flip on a log, examine
the filter doing the set fields.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Pierson, Shawn [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
07/10/2007 02:43 PM
Please respond
Is this the same tool that BMC Professional Services uses?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Chen
Sent: Monday, July 09, 2007 1:53 AM
To: arslist@ARSLIST.ORG
Subject:
Good morning folks,
Does anyone know if there is a way, without changing the workflow, to
not send artask attachments from ITSM 7.0? Is this a configuration
setting somewhere?
Thanks,
Shawn Pierson
5444 Westheimer Rd
Houston, TX 77056
(713)989-7226
The information in this e-mail, and any
filters relating to NTE:NTS:Email_200_SystemNT suppress the
notifications that you want. To get what you want, you are going to
have to modify the filter.
John Rosquist
Windward CG
- Original Message
From: Pierson, Shawn [EMAIL PROTECTED
Norm,
The easiest way I can think of off hand is to create companies of those
independent business units. If the organization you're talking about is
large enough it would probably be best to have multiple ITSM
installations on multiple servers, and use DSO to push between the
different
When you go into a company's configuration, on the Advanced tab you can
set up multiple tiers for the companies, although I'm not sure what that
does. If you have ITSM 7 installed, go to the Application
Administration Console, select one of the companies you created, and
click View. Look at the
I'm running patch 3 in a similar environment to you, except using Tomcat
instead of Newatlanta, and I'm able to log in ok and all of the apps
work as expected so far. I wouldn't necessarily suggest moving from
ServletExec to Tomcat in production if you're already using it, but that
might be a
We don't use contact unless the customer is someone like an executive
that has their assistant handle everything, who gets listed as the
contact. It's more of an optional thing for the situations where people
are unable to be reached for their own tickets.
-Original Message-
Roseta,
I believe the answer to your question about the unknown users are those
who log in that are not listed in the People data. For example, if you
have the system set to allow guest users, it should let them still
request things if you have single tenancy set. This is useful if you
don't
If you are on ITSM 7.0, you should go to the Application Administration
Console. From there, it will show you a list of things you need to
configure, including users.
The reason I suggest you start there is because the proper way to set
up the users requires they have a People record as well,
Good morning folks,
When attempting to run a report out of the full client in 7.0, I get the
following error:
An error occurred while generating the Crystal report: 0x80004003 -
Invalid pointer (ARERR 1904)
Any ideas on what this is and how to fix it? The BMC knowledgebase is
useless for this
You all are correct. Reinstalling the WUT seemed to help.
The information in this e-mail, and any files transmitted with it, is intended
for the exclusive use of the recipient(s) to which it is addressed and may
contain confidential, proprietary or privileged information. If you are not an
Rick,
For certain things it does seem like it would make sense. I can think
of two scenarios where you would want this:
1) Email Approvals. Let the approver simply respond with Approve or
Reject in the body and leave it at that. The system can be case
insensitive and drop off the d or ed
Joe,
It's not working for me either and the rest of the support site is ok.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe Bucci
Sent: Monday, June 18, 2007 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Is the Support Site
Good morning folks,
I'm having issues with SLM, and it looks like BMC Support has decided
that my issue is too difficult to work on or something as they haven't
responded to me for a few weeks now so I turn to the ARSlist for help.
Basically, I'm trying to create Service Targets for Incidents.
I would just add a record that has a value of something like CLEAR
so it shows up at the top of the list, and when a user selects that
value in the menu, you kick off an Active Link on Menu Choice that sets
the field to $NULL$. This prevents you from adding a Clear button to
the form and taking
It depends. If you're using the CMDB, then it might be worth looking
into. If you're not using the CMDB, I wouldn't even consider the BMC
Discovery Suite.
Additionally, I would look into other vendors that your company may
already use and see if they have an interface. If you're running SMS,
I agree completely with what you've written, and I've had to deal with
pretty much everything you wrote here within the past few months. I've
got a high priority ticket open right now that I haven't heard from BMC
support in a few days now, despite updating the ticket asking for a
call.
On the
It's pretty easy for what my company's needs are. BMC will provide you
with license keys specifically for DR if you ask for them.
Additionally, all you really need to do is get AR System installed on
the backup server, then copy over the ITSM files (alternatively, you can
install the ITSM suite
Good afternoon,
I'm looking for an easier way to populate permission groups and licenses
for users in ITSM 7.0. In the past it was easy just to copy one
person's permissions to another in the User form, but with the added
CTM:People Permission Groups form in the way, among other things, I'm
not
Joe,
In some cases, the oversights of BMC in this release of ITSM are so huge
that you have no choice but to customize things to some degree. While
best practice is to avoid directly touching the OOTB forms, there are
some important customizations you have to make. For example, we had to
change
Dan,
In my experience, you most impress management with items that deal with
communicating things. They will not be all that impressed if you are
able to do something that makes the CMDB return results three times
faster. What impresses them are things relating to notifications,
reporting, and
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, June 04, 2007 12:29 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 Group Email Paging
**
Good afternoon folks,
In my current
Good afternoon folks,
In my current homegrown app, on our assignment groups, we have a field
that I use for group emails and group pagers. All of our pagers are
email compatible, so I just use the normal email engine to send them.
In ITSM 7.0, the pager section requires you to set up some
I was working as a consultant for a while and it was great. You
generally get better organized, bigger projects to be on where full-time
work often ends up being admin work.
As far as the durations are concerned, rarely do 3 - 6 month projects
remain 3 - 6 months. For some reason Remedy is one
Good morning folks,
I don't recall seeing anything specific to this before on the list and
wanted to bring it up for advice.
In our current homegrown system, I built an application that is similar
to Asset Management that I call Application Inventory. In it, there is
a list of applications, a
The way I did it was to use a vendor form to access the Active Directory
server, then use Escalations to move the data into the appropriate
forms. However, if you just need it for a lookup you can still do a Set
Fields to bring data from a Vendor Form.
Shawn Pierson
-Original
Good morning all,
This should be a simple question. We have the ITSM suite, but installed
SLM last. What I am curious about is if there was supposed to be
standard out of the box SLAs that apply to Incidents, Changes, etc. or
if that has to all be built manually. I could have swore that it
I am forwarding this along for a friend. It is a full-time position.
If you're interested, contact Joon Hahn at the email address below.
I'm not involved with the process, just forwarding it to the list as a
favor for someone who isn't signed up, so any emails sent to me about it
will be in
I'm looking into this too. One of the things I'd like to do is have a
web part that lists the open work for the person logged in, plus be able
to put Broadcasts on the front page of our intranet so end-users can see
statuses on big issues and such.
-Original Message-
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