Re: Remedy Surveys

2006-08-25 Thread Shellman, David
Title: RE: Remedy Surveys ** Don, Good to hear from you. We recently developed a survey process here at Tyco Electronics. The process uses a Display Only form with Guest Login to on Mid-Tier. The link to the survey sets a hidden field that links the questions to the survey type. An

Re: Email Engine Emailing All Users in User form

2006-08-30 Thread Shellman, David
Jack, It's still a feature in 6.3. Not only will a 0 (zero) cause this to occur but several other characters like @ seem to get translated to a zero by the email engine. We have a filter that checks to see if the email address field is at least 5 characters. This number may actually be too

Re: Escalation reminder every X hours

2006-09-08 Thread Shellman, David
John, I use basically the same process. I add one more qualifier to the escalation filter so that it doesn't fire every 5 minutes. In turn, my process also calculates a new time to fire so that the escalation keeps firing until someone responds. Here's the qualification that I use:

Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!

2006-09-08 Thread Shellman, David
JP, Remedy/BMC products are used around the world. That fact is evident by the variety of folks from various countries on this list and that were at BUW in San Francisco last week. So is this outsourcing or an attempt at better customer support by providing support resources in various time

Desktop Client, Auto Login and IP address

2006-09-13 Thread Shellman, David
There is an issue with the desktop client (6.3 up through patch 17) and auto login. The first time an individual opens the desktop client after their computer is assigned a new IP address, the login prompt will come up. After they login, auto login will work until the IP address changes again.

Re: HP Openview/ARS

2006-09-13 Thread Shellman, David
Shawn, Actually HP offers a Help Desk product along with their own version of CMDB. HP purchased Peregrine which had a Help Desk product and Asset Management. They recently purchased Mercury ITG which marketed a Change Management solution and another version of CMDB. When all the products were

Re: HP Openview/ARS

2006-09-14 Thread Shellman, David
I agree that if they were integrated it would make some sense. The integration may take some time. The purchase of Mercury ITG brought a Change Management solution that includes similar processes to the AR System and is based solely on a web interface. There is an admin tool that is used to

Re: Desktop Client, Auto Login and IP address

2006-09-21 Thread Shellman, David
buildings or even around the world as individuals travel. Dave Date:Wed, 13 Sep 2006 18:27:19 -0400 From:Shellman, David [EMAIL PROTECTED] Subject: Desktop Client, Auto Login and IP address There is an issue with the desktop client (6.3 up through patch 17) and auto login. The first time

Re: Desktop Client, Auto Login and IP address

2006-09-22 Thread Shellman, David
A bug has now been entered for this issue as the design does not work well with laptops. Dave Date:Thu, 21 Sep 2006 21:21:01 -0400 From:Shellman, David [EMAIL PROTECTED] Subject: Re: Desktop Client, Auto Login and IP address Just an update on this issue. It was closed today

Server - DB question

2006-09-26 Thread Shellman, David
It seems that the Microsoft App Server to Microsoft SQL Server or SUN App Server to Oracle (on SUN Servers) are popular combinations. Any one using Microsoft App Server to Oracle on Microsoft servers? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL

Re: how to read the whole content of a drop-down menu

2007-09-05 Thread Shellman, David
Serouche, I think your original question may have lead all of us down a path that works but is becoming increasingly difficult. One of your recent statements has made me rethink your original question. If I understand correctly, you want folks to be able to populate a field from a menu but you

Re: ARS 7.1 and Vista, Host ID keeps changing?!

2007-09-05 Thread Shellman, David
In the past the Server license was tied to the MAC address of the Primary NIC on Windows servers. I have a feeling that even with all the changes with licensing in 7.1, that this hasn't changed. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: 7.1 available today?

2007-09-05 Thread Shellman, David
Thanks. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, September 05, 2007 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? FYI: Looks like there is a v7.1

Re: how to read the whole content of a drop-down menu

2007-09-06 Thread Shellman, David
by Fred Grooms with 2 tempfields. ... Serouche Shellman, David wrote: Serouche, I think your original question may have lead all of us down a path that works but is becoming increasingly difficult. One of your recent statements has made me rethink your original question. If I understand

Re: Friday Humour RE: JOB: Remedy position in Kuwait (UNCLASSIFIED)

2007-09-07 Thread Shellman, David
+ engineers. Currently our Remedy team is 50 people strong . ... Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David Sent: September 7, 2007 6:19 AM

Re: Friday Humor...Maybe More Cool than Funny

2007-09-07 Thread Shellman, David
I believe that Dan ask this thread to end shortly after it began as it was not approriate for this list. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG

Re: JOB: Remedy position in Kuwait (UNCLASSIFIED)

2007-09-07 Thread Shellman, David
Vikram, As an individual that took and passed both the Engineer in Training and Professional Engineer tests, could you clarify your use of the word engineer? Are your 250+ individuals licensed software engineers? Dave Shellman, PE Dave -- [EMAIL PROTECTED] (Wireless)

Re: Test

2007-09-12 Thread Shellman, David
Test exists. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Wednesday, September 12, 2007 9:53 PM To: arslist@ARSLIST.ORG Subject: Test ** Just testing the list. Scott Parrish IT Prophets,

Re: RRR|Chive with new sync functionality

2007-09-13 Thread Shellman, David
Misi, This sounds like another really cool application from your shop. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Thursday, September 13, 2007 9:46 AM To: arslist@ARSLIST.ORG Subject: OT:

Re: Ticket Reporting - Outside Normal Business Hours (U)

2007-09-13 Thread Shellman, David
In the past folks have presented some great searches that will find records based on time criteria and the day piece of the date/time stamp is ignored. Another process that can be used is to set a hidden field using Business Hours rules when the record is Resolved. The process adds 0 seconds to

Re: Email Template Creation

2007-09-13 Thread Shellman, David
Jase, I reread your email after reading Susan's response. You saved your template in the ar system email templates form. There isn't any menu associated with the fields on the template tab. What I do is simply copy the name from the ar system email templates form and paste it into the

Re: Email Template Creation

2007-09-13 Thread Shellman, David
Jase, Answering this from memory. Make sure you set the notify action in the filter to email. The templates fields prefix, body, and suffix are on their own tab. Take a quick look at the tabs that are displayed after the select fields tab. Dave -- [EMAIL PROTECTED]

Re: Email Template Creation

2007-09-13 Thread Shellman, David
PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, September 13, 2007 9:37 PM To: arslist@ARSLIST.ORG Subject: Re: Email Template Creation ** When I attached my template in the email templates form it appeared on the Message form as a menu choice under tempaltes. On 9/13/07, Shellman, David

Re: Email Template Creation

2007-09-14 Thread Shellman, David
PM To: arslist@ARSLIST.ORG Subject: Re: Email Template Creation ** I don't know David ... I just followed the directions in the doc I referred to. Just a learner on this one ! Susan On 9/13/07, Shellman, David [EMAIL PROTECTED] wrote: Susan, I had to login

Case Sensitive searches

2007-09-14 Thread Shellman, David
I know this has been answered before. My searches just haven't found the answer on the ARS List or BMC/Remedy Support. If I remember correctly, the AR System can be set up on MS SQL in a manner that searches are not case sensitive. If I remembered correctly what steps need to be taken to set up

Re: Case Sensitive searches

2007-09-14 Thread Shellman, David
was the last one that could not be easily set up case-insensitive. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Friday, September 14, 2007 9:25 AM To: arslist@ARSLIST.ORG Subject: Case Sensitive

Re: Case Sensitive searches

2007-09-14 Thread Shellman, David
that way doesn't mean that they WERE set up that way. Talk to your DBAs. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Friday, September 14, 2007 9:46 AM To: arslist@ARSLIST.ORG Subject: Re

Re: Case Sensitive searches

2007-09-14 Thread Shellman, David
- yes, then. SQL is case-insenstive. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Friday, September 14, 2007 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Case Sensitive searches Sorry

Re: Case Sensitive searches

2007-09-14 Thread Shellman, David
] On Behalf Of Shellman, David Sent: Friday, September 14, 2007 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Case Sensitive searches ** One last question and then I'll stick my head back into my monitor. AR System setup on MS SQL would also not require FTS? There maybe additional benefits

Re: BMC Support

2007-09-14 Thread Shellman, David
Warren, For the most part it's not been an issue. We have gotten a couple lately that have been tough. We worked through it though. There have been other times though that even when the tech was a US person we had to escalate the issue through the sales rep as all we were doing was going in

Re: BMC Support

2007-09-14 Thread Shellman, David
I have been in touch with an individual (not Doug) at BMC/Remedy concerning this thread. He called me two or three months ago concerning issues I was seeing in general. I sent him an email about the statement that was in Warren's email. I immediately got a call. I think my finger had barely

Re: BMC Support

2007-09-14 Thread Shellman, David
of response. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Friday, September 14, 2007 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Support ** I have been in touch with an individual

Large file in system temp directory

2007-09-16 Thread Shellman, David
We moved over to AR System 7.0.1 Patch 003 on Windows 2K3 server that connects to a separate Windows 2K3 server running Oracle 10g. We ran into a situation tonight where a large file was being created in the c:\windows\temp directory. The file was growing quickly. When the AR System services

Re: Large file in system temp directory

2007-09-17 Thread Shellman, David
2007 Subject: Re: Large file in system temp directory ** Was this an import that someone in your environment actually initiated, or just some random function of AR System? Rick On 9/16/07, Shellman, David [EMAIL PROTECTED] wrote: ** We moved over to AR System 7.0.1 Patch 003

Re: Email v7 - Copying original form

2007-09-17 Thread Shellman, David
Susan, I'm only guessing here. There is a lot of special workflow around the AR System Email Messages form. The form is the target for filter notify processes and hooks to the email engine. I have a feeling, based on the behavior that you discribe, that the form is similar to the User form.

Re: Email v7 - Copying original form

2007-09-17 Thread Shellman, David
I think I understand what you're trying to do. You're looking to create a history of the email transactions sent to each external company? I find that the data in the Email messages form is hard to read. The info is there but digging through all the fields and seeing the actual message is

Re: Large file in system temp directory

2007-09-18 Thread Shellman, David
temp directory ** Was this an import that someone in your environment actually initiated, or just some random function of AR System? Rick On 9/16/07, Shellman, David [EMAIL PROTECTED] wrote: ** We moved over to AR System 7.0.1 Patch 003 on Windows 2K3 server that connects

Re: Large file in system temp directory

2007-09-18 Thread Shellman, David
on this: The biggest def file I have is around 200 MB, and that's including most of ITSM 7. How is a 10+ GB temp file justified? If it's working as designed, make them justify the design. Rick On 9/18/07, Shellman, David [EMAIL PROTECTED] wrote: ** Here's an update on the issue

Re: Large file in system temp directory

2007-09-18 Thread Shellman, David
. Either there's some horribly inefficient design, or there is a local issue. I have Windows servers that don't have 10 GB of open disk space, and I create def files for and on them all the time without running out of space. Is this SQL, or Oracle? Rick On 9/18/07, Shellman, David [EMAIL

Re: Large file in system temp directory

2007-09-18 Thread Shellman, David
Size of tmp file in Windows/Temp: 113 MB+. (It may have gone away before refreshing to a higher value). So since I seriously doubt you have 10 GB worth of code, why are you getting a 10 GB temp file? Rick On 9/18/07, Shellman, David [EMAIL

Re: Large file in system temp directory

2007-09-18 Thread Shellman, David
On 9/18/07, Shellman, David [EMAIL PROTECTED] wrote: From my understanding it's kind of a scratch file that is then processed down to what comes out in the def file. It seems to me that it shouldn't be that much bigger than

Re: ARSlist Awards: Here are your BMC Beyond the Call of Duty Nominees, Voting begins

2007-09-18 Thread Shellman, David
I think the votes are supposed to be sent to Dan and not back to the list. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, September 18, 2007 11:59 AM To: arslist@ARSLIST.ORG Subject:

7.x Desktop client

2007-09-18 Thread Shellman, David
I'm full of questions lately. I guess a version upgrade will do that to some one. Our Citrix folks are attempting to install the 7.x client, specifically 7.0.1 Patch 004, on Citrix server (Windows 2000 Server). During the installation it comes up with error that there is previous installation

Re: 7.x Desktop client

2007-09-18 Thread Shellman, David
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 18, 2007 10:27 AM To: arslist@ARSLIST.ORG Subject: 7.x Desktop client ** I'm full of questions lately. I guess

Re: Large file in system temp directory (UNCLASSIFIED)

2007-09-18 Thread Shellman, David
12:31 PM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory ** that's cool...I was just covering all the bases...:) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday

Re: Multiple Login Problem Using ARS Java API calls.

2007-09-21 Thread Shellman, David
Best recommendation is to simply logout of the desktop client before you test the Java API calls. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG

Re: Outgoing Date Format using HTML Template

2007-09-21 Thread Shellman, David
com.remedy.arsys.emaildaemon.UserChunkSize=5000 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Friday, September 21, 2007 01:00 To: arslist@ARSLIST.ORG Subject: Re: Outgoing Date Format using HTML Template When you look at the date/time

Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)

2007-09-21 Thread Shellman, David
Carey, Give me a few minutes to check back through some of my old Support tickets. This looks a lot like a question I asked them months ago. If it is then the file was added in error. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)

2007-09-21 Thread Shellman, David
Carey, Here's the reply I got from Support back in January concerning one of the patches and the files. The arupora file is a special file for the upgrade of the database and is not intended to be used from the command line. This was inadvertently added to the file in the bin directory. Dave

Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)

2007-09-21 Thread Shellman, David
the same answer. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/21/07, Shellman, David [EMAIL PROTECTED] wrote: Carey, Here's the reply I got from Support

Re: Transferring a Server license

2007-09-21 Thread Shellman, David
Chris, Odd that you would get the warning and then get what looks like the license was entered ok. My comments are based on 7.0.1 and earlier versions. I always add the license through the admin tool which I don't think is an option with 7.1 unless you change registry settings that some one

Re: Mysterious Midtier Error

2007-09-21 Thread Shellman, David
Norm, What patch level of MidTier? We periodically had a caught exception issue with various patches of 6.3 Midtier although we didn't get login denied. We had a display only form that would load data into fields when it would open. We were able to trace it back to something with the way that

Re: Mysterious Midtier Error

2007-09-21 Thread Shellman, David
stick with 6.3. It's OK for me to patch but not to upgrade. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Friday, September 21, 2007 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious Midtier Error

Re: ARSlist Awards: okay fine,a little nudge

2007-09-21 Thread Shellman, David
Pat, Dan noted that he misspelled his own name. He missed an L before the B. It should have been [EMAIL PROTECTED] Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To:

Re: Large file in system temp directory

2007-09-25 Thread Shellman, David
: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 18, 2007 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory ** LJ Head, Not exporting as XML. Just standard def file. Rick, You're

Re: Large file in system temp directory

2007-09-25 Thread Shellman, David
directory ** that's cool...I was just covering all the bases...:) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 18, 2007 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Large

Re: Large file in system temp directory

2007-09-25 Thread Shellman, David
they have to say. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 25, 2007 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory We installed 7.0.1 patch 003

Re: Remedy network protocols?

2007-09-25 Thread Shellman, David
In the server config you can define the port (TCP) that is used by the clients to communicate to the server. Setting the port in the client eliminates the UDP call to Port Mapper. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Large file in system temp directory

2007-09-25 Thread Shellman, David
: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 25, 2007 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory Interesting. It doesn't time out on the newest install. Only on our production

Re: Large file in system temp directory

2007-09-25 Thread Shellman, David
for years From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 25, 2007 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory Thanks for making us aware

Re: Large file in system temp directory

2007-09-25 Thread Shellman, David
://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 25, 2007 6:25 PM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory LJ, David didn't

Re: How do you read the ARSList

2007-09-25 Thread Shellman, David
Using Outlook. I have a rule setup to move ARS List emails off to their own folder. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Tuesday, September 25, 2007 3:11 PM To: arslist@ARSLIST.ORG

Re: Creation of mlutiple records

2007-09-26 Thread Shellman, David
Carey, Maybe you were trying to say that Michael could add an image to that button. ;) Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, September 26, 2007 10:32 AM To:

Re: Inherent Database Size Limitation

2007-09-26 Thread Shellman, David
The only one I'm aware of is the 2000 record limit per form on an unlicensed server. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, September 26, 2007 12:31 PM

Re: Delays after user tool sits idle

2007-09-26 Thread Shellman, David
Have you dearfed? One trick that many of us old timers do is delete all the directories associated with arf and arv files. These have known to become corrupted and will cause apparent slowness. Dave From: Action Request System discussion list(ARSList)

Re: Delays after user tool sits idle

2007-09-27 Thread Shellman, David
PROTECTED] 262-703-5911 Shellman, David [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/26/2007 03:59 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Delays after user tool sits

Re: OT: Vikram from Vyom Labs(Remedy)

2007-09-27 Thread Shellman, David
them in the partner list on the BMC website either. A good way of attracting the wrong sort of attention. - Original Message From: Shellman, David [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, 27 September, 2007 1:27:29 PM Subject: OT: Vikram from Vyom Labs(Remedy

Re: OT: Vikram from Vyom Labs(Remedy)

2007-09-27 Thread Shellman, David
better if it were simply mined. Seth From: Action Request System discussion list(ARSList) on behalf of Shellman, David Sent: Thu 9/27/2007 3:03 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Vikram from Vyom Labs(Remedy) I happened to ask for his definition

Re: OT: Vikram from Vyom Labs(Remedy)

2007-09-27 Thread Shellman, David
. A good way of attracting the wrong sort of attention. - Original Message From: Shellman, David [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, 27 September, 2007 1:27:29 PM Subject: OT: Vikram

Re: 7.1 WUT - cache not refreshing

2007-09-27 Thread Shellman, David
Bruce, I think some one else posted something similar a couple of weeks ago. We have seen an issue with table fields on a form but not what you describe. What we see is a change in processes with table fields. With the 7.x client folks are able to remove columns from the table or add them

Re: OT: Vikram from Vyom Labs(Remedy)

2007-09-27 Thread Shellman, David
Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, September 27, 2007 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Vikram from

Re: Notification Help

2007-09-28 Thread Shellman, David
As some one else mentioned a push fields directly to the email messages form works. No need to create an intermediate/junk table and it's associated workflow. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion

Re: Notification Help

2007-10-01 Thread Shellman, David
Andy, Actually it was Sabrina that first suggested the push fields action. Because of the issue with email notification processes truncating the T0: and CC: addresses to 256 characters, we've changed a lot of our workflow to use push fields directly to the Email Messages form. If you need any

Re: Clarification on DST ending

2007-10-01 Thread Shellman, David
Joelie, I would say that it depends. A lot has to do with how the system clock is reset. In the past with systems where the system clock is reset immediately we often saw this happen. Some of our UNIX servers were set in a manner that the time change took effect over a period of time and we

Re: Clarification on DST ending

2007-10-01 Thread Shellman, David
list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shellman, David Sent: Monday, October 01, 2007 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Clarification on DST ending Joelie, I would say that it depends. A lot has to do with how the system clock is reset. In the past with systems where

Re: Clarification on DST ending

2007-10-01 Thread Shellman, David
-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shellman, David Sent: Monday, October 01, 2007 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Clarification on DST ending

Re: Clarification on DST ending

2007-10-01 Thread Shellman, David
. Honestly if Jolie hadn't pointed out her problem I wouldn't have thought of that exception either.. not until an application was impacted.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shellman, David

Re: ARServer fails to connect to new database server

2007-10-02 Thread Shellman, David
Ben, If the password was changed it will show in the ar.conf file but it's encrypted. What you can do is have the DBA's set the password for the aradmin account to be AR#ADMIN#. Look for the Db-password: line in the ar.cfg file. When you remove this line from the config file, the system will

Re: ARServer fails to connect to new database server

2007-10-02 Thread Shellman, David
If the password was changed you would see something like Db-password: xse34%43 This is the line that defines the password to connect to the database. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.

Re: ARServer fails to connect to new database server

2007-10-02 Thread Shellman, David
connectivity via that vehicle. Further, I think I've written some java SQL 2005 jdbc connectivity apps that I might try as well. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, October 02, 2007 11:27 AM To: arslist

Re: ARServer fails to connect to new database server

2007-10-02 Thread Shellman, David
Sorry that should have read If the line Db-password: is not in the config file ... Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, October 02, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject

Re: ARServer fails to connect to new database server

2007-10-02 Thread Shellman, David
PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, October 02, 2007 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: ARServer fails to connect to new database server If the line is in the config file then the connection is probably using AR#ADMIN#. Try logging

Re: ARServer fails to connect to new database server

2007-10-02 Thread Shellman, David
the DB User and DB password to use custom instead of defaults. You can change and use custom instead of defaults during that stage of the install Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shellman, David Sent

Re: Filter Problem

2007-10-02 Thread Shellman, David
(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, October 02, 2007 8:04 PM To: arslist@ARSLIST.ORG Subject: Re: Filter Problem You need to be careful that the AssignedConfigTech can't be set to NULL. If it is the TR.AssignedConfigTech will resolve to NULL. Dave

Re: Filter Problem

2007-10-03 Thread Shellman, David
. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, October 02, 2007 8:04 PM To: arslist@ARSLIST.ORG

Re: configure portmapper

2007-10-03 Thread Shellman, David
Marcus, You set the ports through the admin tool which adds the information to the config files (yes you can add them directly to the config files). The server will then use the defined ports. When the desktop client is started, it makes a UDP call (port 111) to port mapper which will return

Re: Filter Problem

2007-10-03 Thread Shellman, David
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Wednesday, October 03, 2007 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Problem Andy, As Axton said TR.field really is the value of the transaction. If a field doesn't change then the TR.field

Re: Filter Problem

2007-10-03 Thread Shellman, David
DB.Field has to query the database. By definition it is the data that's stored in the field in the database. From my Performance Tuning class several years ago, Lincoln noted that it was an efficient search because the record number is already known. Dave -- [EMAIL

Re: TR, DB, and nothing

2007-10-04 Thread Shellman, David
Well there has been extensive discussion over the last few days on the subject. TR and DB are prefixes that can be used in filter qualifiers to check for changes. 'TR.Field' is a transactional value associated with a field. It can be used to detect when a change happens to a field. It can

Re: Filter Problem

2007-10-04 Thread Shellman, David
As Thad points out the key to using TR is understanding when a Transaction occurs. If some one creates a record then all fields have transactional values. If some one modifies a field, that field will have a transactional value including if the field is set to NULL. If workflow performs a

Re: EXTERNAL command problems

2007-10-04 Thread Shellman, David
Andy, A qualification that works in the Advanced Search bar doesn't work with External. If I remember correctly the whole statement must be enclosed in double quotes. I don't have my laptop connected up at the moment so I can't give you an example. Dave -- [EMAIL

Re: EXTERNAL command problems

2007-10-04 Thread Shellman, David
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, October 04, 2007 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL command problems Andy, A qualification that works in the Advanced Search bar doesn't work with External. If I remember correctly the whole

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

2007-10-04 Thread Shellman, David
The votes are not supposed to be sent to the list. If they are sent to the list then there is no suspense at the gathering in Vancouver. They are to be sent directly to Dan. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request

Re: ARSlist Awards all but software categories over the line

2007-10-05 Thread Shellman, David
And a happy Thanksgiving weekend to you. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Friday, October 05, 2007 9:55 AM To: arslist@ARSLIST.ORG Subject: ARSlist Awards all but software

Re: HelpDesk Audit

2007-10-05 Thread Shellman, David
Joe, Misi is male not female.. Dave Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Oct 05 13:48:19 2007 Subject: Re:

Re: Pointing existing AR Server to another Oracle DB Instance

2007-10-07 Thread Shellman, David
You could set up two config files with the alternating TWO_TASK settings. Then schedule a job that would copy the appropriate file over the config file. The job would also need to cycle the server to read the new config. Dave -- [EMAIL PROTECTED] (Wireless) -

Re: Pointing existing AR Server to another Oracle DB Instance

2007-10-07 Thread Shellman, David
- From: Shellman, David mailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Sunday, October 07, 2007 11:43 AM Subject: Re: Pointing existing AR Server to another Oracle DB Instance You could set

Re: Internet Explorer 5.01 - MidTier 6.3

2007-10-09 Thread Shellman, David
Eric, I have to ask why IE 5.01 which has so many security holes? Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Tue Oct 09

Re: Internet Explorer 5.01 - MidTier 6.3

2007-10-09 Thread Shellman, David
access Remedy yet. (knock on wood) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shellman, David Sent: Tuesday, October 09, 2007 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Internet

Re: V7.1 Clients

2007-10-20 Thread Shellman, David
l've pulled the 7.1 client from the patches links. The componets are in several duectories. You need to look at a different directory than the server duectory for the client and admin tool.. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From:

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