Question: ARInside

I downloaded ARInside in September 2005. I still have the html files. At the bottom of my documentation it says: Main Top ( This page was generated on 2005-09-21 10:33:33 by ARInside v. 0.01.6 rc2 ) I click on the link by ARInside v. 0.01.6 rc2, but the hyperlink failed. Does anyone know

Question: Escalation Problem - Patch ?

I saw other emails that others are having problems with Escalations. I too am running into this problem. I rebooted our server and it resolved the problem. We are running SQL 2000, ARS 6.00.01 (patch 1394). Is there a fix / patch to resolve escalations from just stopping for no reason.

OT: Password Change Form ?

I remember seeing an email about someone using a Password Change Form that someone else wrote. It would be nice to give the users the ability to change their passwords. Can someone provide me with more details? Thanks. Have a great weekend.

OT: Password Form - Expiring Passwords

A long time ago in a galaxy far away there was a form that someone wrote that allowed users to change their own passwords. And on the plus side the Form had the option to force the users to change their password based on xx days. Does anyone know where I could find this? THANK YOU!

OT: ARS 6.3 (patch 16)

I'm looking at upgrading from 6.00.01 (patch 1394) to 6.3. Remedy suggests 6.3 patch 16. Does anyone have any comments on this? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Question: ARS ver. 6.3 upgrade

We are thinking of upgrading from 6.00.01 (patch 1394) to 6.3. I was wondering for those of you who are using ver. 6.3 what patch would you say is the most stable / reliable? We are running Windows 2000, SQL 2000. THANKS!

Re: Integration with Bindview...

Seth - I have not used Remedy with Bindview, but have used Bindview for many years. If you get a response to your question I would be very much interested. Thanks. Seth Wrye [EMAIL PROTECTED] said: Hello List, Just wondering if anyone has integrated with a product called Bindview? If

OT: CANADA - CITIES

Does anyone know where I could obtain a list of ALL Cities in Canada that I could obtain in csv format? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

OT: USA - CITIES

Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: USA - CITIES

Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 1:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks

Re: USA - CITIES

are going to find such an item. However are you trying to build a file type menu? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:03 PM To: arslist

Re: USA - CITIES

: I doubt that you are going to find such an item. However are you trying to build a file type menu? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05

Question: DDE.INI

I copied and pasted the example from the help file for DDE.INI. However, when I run it from Remedy User 6.00.01 I get the following error message: The format for the application section in dde.ini is invalid - you can specify CSV or TAB for format. (ARERR 1883). Can someone tell me why I am

Re: Question: DDE.INI

Thanks Chris - I put the ] in, however, still getting the same error. Ty Chris Williams [EMAIL PROTECTED] said: Tyrone, Make sure you've got a closing square bracket around the first excelrecord tag: [excelrecord] Path=c:\excel\excel.exe Application=excel Topic=system Format=TAB

Question: Active Link

I have some active links that I have found and when I open them it says: One/more fields have been deleted from the Form which will affect Setfield list. Please press Modify Action button to rectify the problem (ARWARN 2546). Does this affect performance at all? Thanks.

Question: Abydos Analyser

We are evaluating Abydos Analyser 3.0 I was wondering if anyone has used Abydos Analyser and do you have any comments, feedback, suggestions, etc... One of our goals is to build an Entity Relationship diagram - any suggestions? Thanks! Ty

OT: Entity Relationship

We are looking for a software package that can build an Entity Relationship diagram. Does anyone have any suggestions? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Question: Display Only

Is there a way to change a field to 'display only' once you have created it? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Question: AR User Hangs on Open Object List

Has anyone seen AR User hang when you try to Open Object List - AR User 6.00.01 - running on Windows XP. I have tried deleting *.ARF and *.ARV - still no luck. I have uninstalled and reinstalled AR User - still no luck. Suggestions? THANKS!!

RESOLVED: AR User Hangs on Open Object List

the M key 3. Use the arrow keys to relocate the window 4. Press the Enter key when you have the Window in the desired location T. Dee [EMAIL PROTECTED] wrote: Has anyone seen AR User hang when you try to Open Object List - AR User 6.00.01 - running on Windows XP. I have tried deleting

Question: User Tool 7

I'm curious if anyone is using version 7 of the User Tool with an older version of ARS Server running (i.e. 6.x). I thought maybe version 7 might perform better (i.e. better memory usage, etc.). Thanks. ___

Re: Migrator 6 and 7 - DEFECT

: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, August 15, 2006 4:30 PM To: arslist@ARSLIST.ORG Subject: OT: Migrator 6 and 7 - DEFECT I downloaded Migrator 7 (patch 001) and the bug that existed in 6.00.01 (patch 1488) still exists

RESOLVED: Migrator 6 and 7 - DEFECT

. We only extract items from the source that are newer than the destination items and then merge those into the destination change history. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday

Question: External

I'm trying to create a console where users can select various queries. To do this I am trying to user the External command. I am using an active link to set fields to a character field: '\536870940' LIKE $\%USER%$ The manual says to use \ Problem is now the set fields is setting the field

Re: Question: External

-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, 30 August 2006 09:32 To: arslist@ARSLIST.ORG Subject: Question: External I'm trying to create a console where users can select various queries. To do this I

Question: Administrator Tool Not Showing Details

I am running ARS 6.00.01 Patch 1394. I login to 3 servers (production, development and sandbox). I have details turned on. When I click on Filters I see all the details in production and sandbox, but in development only the names shows up (no other details). I have rebooted the server, but

RESOLVED: Administrator Tool Not Showing Details

Dan you are brilliant! My Max Entries Returned by GetList was set to 1000. I set it to 0 and now my Filters are showing. I have 1,664 Filters. I can't believe this shows my Filters from showing details. I posed this question to Remedy, but they didn't have an answer. THANK YOU VERY MUCH

Question: Disable ODBC

I was wondring if someone could tell me what I can add to the AR.CFG file to disable users from using ODBC to connect to the server to run Crystal reports? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at

Question: Password Change

I have created my own password change form for the users - this works fine. The only question I have is there a way to capture the date they changed their password. I have created a field on the user form, but I when I try to push the date to this field I get a error when a user with Read Only

Re: Question: Title Case

couldn't find any other way L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Monday, September 25, 2006 11:17 AM To: arslist@ARSLIST.ORG Subject: Question

OT: Mid Tier Training - Toronto, Ontario, CANADA

Can anyone recommend a Remedy Authorized Training Centre in Toronto, Ontario, CANADA for Mid-Tier 6.3? THANKS! T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Question: Removing Last Character

I'm looking for the command to remove the last character in a field. For example taking JohnS and returning JohnS. I just need to take away the last character. Any help would be appreciated! Thanks! ___ UNSUBSCRIBE

RESOLVED: Removing Last Character

Subject: Re: Question: Removing Last Character I believe this should work in a set fields action: SUBSTR($Name$, 0, LENGTH($Name$) - 2) HTH, Thomas - Original Message - From: T. Dee [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday

Question: Malloc Failed on Server

Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002 200704021644, SQL 2005. Any suggestions would be

Re: Question: Malloc Failed on Server

(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 01 November 2007 12:31 To: arslist@ARSLIST.ORG Subject: Question: Malloc Failed on Server Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my

Re: Question: Malloc Failed on Server

] On Behalf Of T. Dee Sent: 01 November 2007 12:31 To: arslist@ARSLIST.ORG Subject: Question: Malloc Failed on Server Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm

Question: ITSM 7.0 - Reports

I was wondering if anyone knew where I could find more details / examples of reports that are out of the box for ITSM 7.0 (Incident, Change, Problem, etc.) I looked at the Form Report and it lists the reports, but not a great description. I looked at the User Guides and really nothing there.

OT-Support Question - Whine - Rant - Ignore me!

I find the hardest thing with support is the language barrier. The support staff are very nice, but the language barrier does make it difficult. Don't know why Remedy had to outsource. - Does anyone find it as annoying as I do that when you submit a ticket to

OT: ITSM 7.0 - Patch 6

I don't understand Remedy - I have run into issues with Incident and have reported them to Remedy. Remedy has identified them as known errors (SW00249109,SW00262080,SW00263933). I can not find these on their support web site. I'm told that Patch 6 will fix these issues. However, i'm also

Re: ITSM 7.0 - Patch 6

- Search Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, November 06, 2007 12:44

Question: ITSM 7.0 - Incident - Reopen Date

I'm wondering if anyone has encountered this issue - I have a resolved Incident that I reopen, but the reopen date is not being set. I can't find any known issues on this. Thanks! T. ___ UNSUBSCRIBE or access

Re: OT-Support Question - Whine - Rant - Ignore me!

I have marked as satisfactory and rest two not satisfactory. Lets see if we have any improvement?? On 11/6/07, T. Dee [EMAIL PROTECTED] wrote: I find the hardest thing with support is the language barrier. The support staff are very nice, but the language barrier does make it difficult

OT: ITSM 7.0 - Patch 6

I download patch 6 0 - zipped up it is 288 MB. There are 4 PDF files - Incident, Change, Problem and Asset. According to the documentation (under Fixed Defects) or lack thereof - Patch 6 fixes: 49 Incident Defects 35 Asset Defects 44 Change Defects 34 Problem Defects T.

DEFECT - Re: Question: ITSM 7.0 - Incident - Reopen Date

Just an FYI Remedy has this is a defect (see below): Yes this is also Defect in Work In Progress status. Defect #SW00266279 ([IM7] reopened date field is not populated when the ticket is reopened) From: Action Request System discussion list(ARSList)

Question: ITSM 7.0 - Resolution Recovery vs. Incident Closure

On the Process Flow Status bar in ITSM 7.0 (Incident) - there is Resolution and Recovery and Incident Closure - can someone explain the difference to me? THANKS! T. ___ UNSUBSCRIBE or access ARSlist Archives at

Re: OT: ITSM 7.0 - Patch 6

Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 11/6/07, T. Dee [EMAIL PROTECTED] wrote: I don't understand Remedy - I have run into issues with Incident and have reported them to Remedy. Remedy has identified

Re: Question: ITSM 7.0 - Resolution Recovery vs. Incident Closure

Administrator University of North Texas Computing Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, November 07, 2007 2:31 PM To: arslist@ARSLIST.ORG Subject: Question: ITSM 7.0

Re: Roles in Incident Management 7.x: App doesn't match the doc other tidbits

Rick - you indicated below that users can not opt out of individual notifications - is there a work around? This seems strange - some users may not want certain notifications, but may want other notifications. I have notificed that if I create a NEW Notification from the People Form /

Re: *****SPAM***** Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users

event first and if there is, it ignores the system default notification. Hope this helps. Jiri Pospisil Remedy Administrator IT Production LCH.Clearnet -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of T

Re: *****SPAM***** Requestor Notification

You can go into SYS:Notification Messages and change the Status of the message you don't want to Offline. T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Burke Sent: Tuesday, November 13, 2007 8:16 PM To:

Question: ITSM 7.0 - Survey (SRM:Survey)

I'm curious as to what some of you have done with the Survey in ITSM 7.0 - in the form SRM:Survey beside each quesiton it says Rating (1-10) - it does not say 1 being the lowest and 10 being the highest or vice versa. We are not sure how users will treat this and we may get mixed results.

Re: Question: ITSM 7.0 - Survey (SRM:Survey)

9:42 AM To: arslist@ARSLIST.ORG Subject: *SPAM* Re: Question: ITSM 7.0 - Survey (SRM:Survey) ** Hi, Since the forms are customizable, what I can suggest is that put a label on the form explaining the ratings. Hope this might help you. On Nov 14, 2007 7:36 PM, T. Dee [EMAIL PROTECTED

License keys to became inactive

Did you change your ethernet card? T. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo Sent: Wednesday, November 14, 2007 11:15 AM To: arslist@ARSLIST.ORG Subject: *SPAM* License keys to became

Question: SLA/SLM - Business Hours / Holidays

I have setup a basic SLA from the Service Level Management Console and it works. The problem i'm having is i'm not sure how or where to setup the hours of operation and the holidays. Can someone help me. I looked at Business Time Segment, but I am not quite sure about it - I don't see any

Re: Question: SLA/SLM - Business Hours / Holidays

up the associated group's schedule, but that's just my wish. I've gotten no resolution on this one. I should have run this by BMC, but haven't. HTH. Kind of. --- T. Dee [EMAIL PROTECTED] wrote: [Hide Quoted Text] I have setup a basic SLA from the Service Level Management Console

Question: SLA - Milestones / Actions

I was wondering if anyone has created a Custom Action for an SLA that updates the Worklog in Help Desk? I'm trying to do this, but not having much luck. Any suggestions! Thanks! Happy Friday !!! ___ UNSUBSCRIBE or

Question: Date and Time Calculation

I'm trying to do a set fields based on Date / Time Created - Date / Time Resolved I want to calculate the diference between when the ticket was opened and when it was closed - for example: Date / Time Created: 11/20/2007 8:01 AM Date / Time Resolved: 11/21/2007 5:04 PM Answer: xx days xx

Question: ITSM 7 / Help Desk / Response / Reported Source

I noticed on the help desk screen when you select certain items from the Reported Source drop down it sets a field called Response visible and Responded Date editable. I have traced this to a form called SYS:Reported Source. There is no documentation on this in the ITSM 7.0 Configuration

OT: Test Email - Please disregard

Test please disregard, Testing email. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

OT: ARSList - Any Problems

I have noticed that the volume of the ARSList has dropped off quite a bit. I know that Thursday and Friday were holidays in the USA, but even today there is not much email flowing on ARSList. ___ UNSUBSCRIBE or access

ITSM 7.0 - Patch 6

Hey guys I got the documentation from Remedy on what workflow was changed in Patch 6. Is anyone interested - I can email it to you. Ty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:

Re: ITSM 7.0 - Patch 6

/70579.pdf http://documents.bmc.com/products/documents/2nd 3rd digits/4th 5th digits/full doc #/full doc#.pdf *Thad Esser* Remedy Developer *Argue for your limitations, and sure enough, they're yours.*-- Richard Bach *T. Dee [EMAIL PROTECTED]* Sent by: Action Request System discussion

Question: ITSM 7.0 - Permissions / Roles / etc.

Does anyone know if there is a master document that shows the various groups and what each group gives you permission to. For example if you want access to Configure Assignment you need to belong to Config Group Mapping Admin. Thanks!

Re: Question: ITSM 7.0 - Permissions / Roles / etc.

that happen. I think that's downloadable from either Support or the Dev. Network. Rick On 11/29/07, T. Dee [EMAIL PROTECTED] wrote: ** Does anyone know if there is a master document that shows the various groups and what each group gives you permission to. For example if you want access

Question: ITSM 7.0 - Removing Items from Pull Down Menus

There are some pull down menus that are hard coded under properties/attributes for the following fields (see below). I know I can delete and / or modify the items, however, I don't want to break any workflow. Has anyone changed / modified any of these pull downs in ITSM 7.0 Incident? *Service

Re: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users

Rabi - since you are making your wish list for Santa can you please ask Santa to make Notifications more data driven :-) On 11/29/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Sadly, I overreacted. That filter was already listed correctly in the earlier post. Ah. I retract my correction

Re: ITSM 7.0 - Patch 6

- Kelly Deaver [EMAIL PROTECTED] Original Message Subject: ITSM 7.0 - Patch 6 From: T. Dee [EMAIL PROTECTED] Date: Tue, November 27, 2007 12:18 pm To: arslist@ARSLIST.ORG Hey guys I got the documentation from Remedy on what workflow

ITSM 7.0 - SLA - Change Tasks

I was wondering if anyone has created SLAs for Change, but not so much on the whole Change record, but on each Task. For example a new employee hire might have 4 tasks associated with it - security badge, parking sticker, windows NT ID, and Exchange Email Account. Each one of these tasks will

ITSM 7.0 - SLA - Tasks

I was wondering if anyone has created SLAs for Change, but not so much on the whole Change record, but on each Task. For example a new employee hire might have 4 tasks associated with it - security badge, parking sticker, windows NT ID, and Exchange Email Account. Each one of these tasks will

Re: Question: ITSM 7.0 - Incident - Email Inbound

. Rick On 12/6/07, T. Dee [EMAIL PROTECTED] wrote: ** I was wondering if anyone has setup Remedy to create Incidents in ITSM 7.0 using email? Thanks! __20060125___This posting was submitted with HTML in it___ __20060125___This posting

Re: Question: ITSM 7.0 - Incident - Email Inbound

in your qualifications. J.T. Shyman Column Technologies -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *T. Dee *Sent:* Thursday, December 06, 2007 9:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question

Re: Question: ITSM 7.0 - Incident - Email Inbound (UNCLASSIFIED)

(Sendmail, Outlook, etc.) you can create a rough BMC-Remedy ARS ticket. Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, December 06, 2007 9:17 AM To: arslist@ARSLIST.ORG

Re: Synch Search Database

Oh this explains why it didn't work for me. I wish I could see related workflow it would make it easier to trace things. So is there no way around this? Thanks. On 12/6/07, strauss [EMAIL PROTECTED] wrote: While building out my new ITSM 7 server for production, I gave sync search database

Re: Complete list of defects? open and closed?

Mary - did you get a response on this? On 11/28/07, Mary Dollus [EMAIL PROTECTED] wrote: ** Thanks Michelle!!! Yep I used that as well… It does help some,,, but when this type of entry is in there Incident Management Support Console Questions that doesn't help much… that's for defect

Re: Synch Search Database

So has anyone been able to get the sync working for ITSM 7? On 12/6/07, strauss [EMAIL PROTECTED] wrote: I lied. After seeing the size of the db backup after the failed sync drop by 200 mb to 667mb, I just had to see how many records were in object_search_details after the last successful

Re: Synch Search Database

/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *T. Dee *Sent:* Thursday, December 06, 2007 2:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Synch Search Database ** Oh this explains why it didn't work for me. I wish I could see

Re: Question: ITSM 7.0 - Incident - Email Inbound

and assigned. Just a caveat - if you need to capture email attachments, you must use the templates. Remember to not submit it directly to HPD:HelpDesk - use that Interface Create form, which will create the Incident. Rick On 12/6/07, T. Dee [EMAIL PROTECTED] wrote: ** I was wondering

Question: Date / Time

By default when you use the pull down from a date/time field it puts the time as 12:00 AM. Is there anyone to change the default time from 12:00 AM to another time - like 5:00 pm? Thanks! ___ UNSUBSCRIBE or access

Re: Friday Humor - Questions that have Confused humankind!!

That's probably not a bad idea - LOL! On 12/7/07, Thad K Esser [EMAIL PROTECTED] wrote: ** That's quite the explanation. Maybe we should get the toaster guys to write the documentation for BMC. *Thad Esser* Remedy Developer *Argue for your limitations, and sure enough, they're yours.*--

OT: Rant - SLA - Change / Task

I just got off the phone with Remedy Tech Support (India) who tell me that the SLM module does not have the ability to have SLAs for each task in Change. I can't belive this. Tasks are completed at various times (i.e. Security Badge 4 hours, Windows NT ID 24 hours, Exchange Account 48 hours).

Re: OT: Rant - SLA - Change / Task

engine places on a server is high enough already with adding that substantial level of depth to it, and it's fragile enough at its present usage levels. Let's let it get better at walking before we ask it to run. Rick On 12/7/07, T. Dee [EMAIL PROTECTED] wrote: ** I just got off the phone

Re: How to partially mask a field

I might be simplifying this too much, but would it not be easier just to place a text box overtop of the first octet? Or hide the whole field and just grab the 2nd, 3rd and forth Octet and place it in a display only field. Just my 2 cents. T. On 12/11/07, Opela, Gary L Contr OC-ALC/ITMA

Question: ITSM 7.0 - Overview Console

I'm interested if anyone has customized / changed the Overview Console. I want to add some fields from Incident to this table. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:

Re: OT: Rant - SLA - Change / Task

requirement to have OLA's for tasks, in fact it makes perfect sense to me. Hugo On Dec 13, 2007 3:09 PM, T. Dee [EMAIL PROTECTED] wrote: ** What is so frustrating for me is that this feature is not supported by Remedy. I don't understand who someone can have Change and not use SLAs

Re: OT: Rant - SLA - Change / Task

What is so frustrating for me is that this feature is not supported by Remedy. I don't understand who someone can have Change and not use SLAs for Tasks. Each Task(s) of Change have different timelines that they have to be done within and I can't believe that most people don't track this to

Question: Windows Vista - Remedy User Tool / Admin Tool

Hey gang - was wondering if anyone is running Remedy User Tool OR Remedy Admin Tool 7.x with Windows Vista. We will be rolling Windows Vista out soon and wanted to know if there are any issues / concerns, etc. that some of you may have encountered with Windows Vista and Remedy?

Question: ITSM 7.0 - Permissions and Roles

Does anyone know if there is a more detailed explaination of the Permissions and Roles in ITSM 7.0? I have read BMC Remedy IT Service Management 7.0 - Configuration Guide (Chapter 5 Permissions and Roles) - page 101 - 118). This is OK for something high level, but is there something more

Re: Error while trying to create incident record via push action

If I am not mistaken these fields are required so when you are using HPD:IncidentInterface_Create you need to provide these OR as I did I used Auto Assign which automatically populates these. Ty On 12/14/07, T Wang [EMAIL PROTECTED] wrote: ** Hi List, Did anybody ever encounter this error

Re: Issues with using Incident Interface Create form to push record to HPD?

Mary - what do you mean they are not searchable - can you be more specific - what are you doing to search? On 12/17/07, Mary Dollus [EMAIL PROTECTED] wrote: Morning, I'm using the HPD:Incident Interface Create form to push records into the HPD:Help Desk form; however we've found an issue and

Re: Issues with using Incident Interface Create form to push record to HPD?

Both Owner and Assigned Group can be auto assigned. Mary what you gave Peter are your group IDs not his. Ty On 12/17/07, Mary Dollus [EMAIL PROTECTED] wrote: Morning Peter, That was my first thought too... so I thought,, oh this'll be an easy fix... :) famous last words huh :)

Re: Error while trying to create incident record via push action

(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *T. Dee *Sent:* Monday, December 17, 2007 7:35 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Error while trying to create incident record via push action ** If I am not mistaken these fields are required so when you are using

Re: Change Management email

Check in the AR System Email Messages and see what the errors are in the messages. Ty On 12/15/07, Mary Dollus [EMAIL PROTECTED] wrote: Hi everyone,,, Bumping this issue to the top... sorry... We're still are having this issue and can't find any Config issues. I also don't see any

Re: Change Management email - almost solved,,,

Mary - notifications going out based on certain criteria - these can be found in the Filters. As far as I know there is no documentation as to what these filters are. Some of the notifications have the name of the filter in SYS:Notification Messages in the Description field, however, not all of

Re: Issues with using Incident Interface Create form to push record to HPD?

: [EMAIL PROTECTED] *On Behalf Of *T. Dee *Sent:* Monday, December 17, 2007 7:43 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Issues with using Incident Interface Create form to push record to HPD? ** Mary - what do you mean they are not searchable - can you be more specific - what are you doing

Re: Issues with using Incident Interface Create form to push record to HPD?

] *On Behalf Of *T. Dee *Sent:* Monday, December 17, 2007 8:12 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Issues with using Incident Interface Create form to push record to HPD? ** How are you creating the tickets via HPD:Incident Interface Create? Ty On 12/17/07, *Mary Dollus

Question: ITSM 7 - SLM - Build Status

I have Incident Change SLAs that work fine. I modified one this morning and saved it and told it to Build the SLA. After I hit the refresh button it still says Building in Progress in the Build Status column and now ALL my SLAs say Building in Progress. Has anyone seen this before? Thanks!

Question: ITSM 7.0 - Relationships

Correct me if I am wrong, but I thought that when you related an Incident to another Incident or multiple Incidents that when you closed the Incident it would close ALL other related Incidents? Thanks. ___ UNSUBSCRIBE or

Re: Question: ITSM 7.0 - Relationships

-- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *T. Dee *Sent:* Tuesday, December 18, 2007 10:45 AM *To:* arslist@ARSLIST.ORG *Subject:* Question: ITSM 7.0 - Relationships ** Correct me if I am wrong, but I thought that when you related

Question: Config Broadcast

Does anyone know the difference between the Broadcast End Date and the System Broadcast End Date in the Config Broadcast Form? I looked in the BMC Remedy IT Service Management 7.0 Configuration Guide and there is no documentation regarding these fields. From what I can tell if I don't populate

OT: User Tool - Server List Disappears

Has anyone seen the list of Servers disappear under Accounts? I have two servers listed and I go to login again, and my two servers are gone. I am running Windows 2000 Professional - Service Pack 4, User Tool - 7.0.01Patch 002, Admin Tool - 7.00.01 Patch 002. This has happened 3 times today. I

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