webservice to consume sharepoint

Hi I'm looking to see if anyone has been successful creating a filter to consume an external webservice(sharepoint) that requires authentication. What we are doing - sending a few fields from a custom form into a Sharepoint calendar. I can run SOAP UI operation to the WSDL and can create an

Task Group Template automation with tasks

Hi Group Does any know if there is a way to add a Task Group Template with child tasks to a BULK load of Incidents. Yes DMT is a way but my challenge is the Tasks. Using DMT If I have 100 INC's being created and 1 Task group per incident, these will be fairly easy to fill in the spreadsheets

All Approvers Drop Down

Hi List Its been a while. I've got a good one. Our DEV environment has an issue in CHG management when you click the approvers tab and see the pending approvals you see the approval no problem there, but if you want to look at all Approvers and select that option from the drop down, it shows

NOMail

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Re: Using != and LIKE in Approval Mappings

Doug is spot on.   A change in process or philosophy may be a better way here. Maybe one question is why does the company ABC not need approvals? At least if autoapprovals is on then auditing is one benefit. Unless they don't need it.  Or Is it because of notifications that are 

Re: ARERR [623] on Mid-tier only in User Form

This may help. I got that error once. I had to remove and readd the Server name and password from the midtier config tool. Don't forget to Restart the services. I also cleared the cache while I was in there. JK * This e-mail

OOB changes

Hi List Does anyone have a tool or know of a tool that does an audit of your Remedy Server that gives you all of the Out of the Box workflow that has been changed. ARS 7.1 patch 9 ITSM 7.0 patch 6 Oracle 10g JK * This e-mail

Re: Auto sending out word document from Remedy.

Try creating an email template with a template attachment. Bao, Hui-Qing h...@idirect.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/11/2010 10:23 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Auto sending out word document

Change Manager - Change Implementor

List Just a conversation to understand Segregation of duties Can a Change Manager be a Change Implementor without breaking the rules? I guess the Manager could approve the request and implement that change. Is it morally right? The Change assignee is someone different so there is an other

Client fires different from Midtier.

Hi List I have a weird situation where on Open window a Date field is set correct through the client (4/1/2010) but not correct through the midtier (1/1/) Can someone tell me if my approach here is correct or sufggest ssomething different? What we are doing: On window open a field needs

RESOLVED - Re: Client fires different from Midtier.

just do +15. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Wednesday, March 17, 2010 12:02 PM To: arslist@ARSLIST.ORG Subject: Client fires different from Midtier. Hi List I have a weird situation where on Open window a Date

Re: Refreshing the DB for ITSM 7.1.0

We refresh our DEV and TEST environment frequently. We want our Test environment most like production to reduce issues, come time moving DEV customizations over it makes it more thorough. If they fail in TEST they will fail in production, or at least you can get your steps noted and mastered

Merge Computer System Owner to Asset

I need a little help merging the 'Owner name' as (ffrontline) from BMC.CORE:BMC_ComputerSystem to the Asset Computer System. I can't seem to find out how to merge the asset to the user (ffrontline) in the People form. Is there a reconciliation job that needs to be created for this? The people

Delete entry

Hi All Brain cramp today Can someone confirm that this statement is true! I am performing a delete action in an escalation for deleting all items in a form 24 hours and beyond. Let me rephrase I want to leave items in the form for 24 hours from the submit date. 'Submit Date' ( $TIMESTAMP$ -

Re: Delete entry

a large number of records.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of John Kelley Sent: Thursday, January 21, 2010 11:39 AM To: arslist@ARSLIST.ORG Subject: Delete entry Hi All Brain cramp today Can someone confirm

Re: EIE Exchange field mapping

would allow you to do the same using the existing manufacture and product alias forms. Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: 07 January 2010 19:58 To: arslist@ARSLIST.ORG Subject: Re: EIE Exchange field

EIE Exchange field mapping

Hi list Need a little help I am trying to run a single data exchange for computer system from SMS to CMDB and I have errors during the exchange. The Product Categorization Tiers, Product Name and Manufacturer combination is not valid. The fields I have mapped are the Domain, System Type,

Re: EIE Exchange field mapping

CMDB2.1 I added that Trusted Dataset and now when I exchange, it comes over to the BMC.CORE:BMC_ComputerSystem form with NULL values. Now I will try Peters Suggestion. I'll let you know. JK Thomas Worth two...@itprophets.com Sent by: Action Request System discussion list(ARSList)

Removing a particular word in string

Hi List Does anyone know the Function for removing a particular word from a string? Can I use ltrim or substr to achieve my goal? Set: DomainA/jkelley computerx/administrator DomainA/jdoe computerx/administrator I need to remove anything that says DomainA to appear as: jkelley

Re: Removing a particular word in string

@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Removing a particular word in string Just use the REPLACE function. It's exactly what you're looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley

Date field viewed in Dialog form on midtier

Hi list Have a slight bug calculating a date field on a midtier page through a dialog form. Has anyone had this before and know if its a bug? I have a link that opens a form in a dialog view with a Date field that is supposed to set the date 15 days later than the DATE. My Qualification :

Re: Date field viewed in Dialog form on midtier

setfield action (same AL works) do a $DateField$+15 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Monday, December 07, 2009 11:44 AM To: arslist@ARSLIST.ORG Subject: Date field viewed in Dialog form on midtier Hi list Have

Re: CI TYPE FOR HUBS, SWITCHES ROUTERS

Hi We use also used the class Computer System with: Tier 1- Hardware Tier 2- Network Tier 3- Router Then the Product name is the type of router (Cisco) - Made sense for us. We separated Switches and Hubs in the tier 3 level as well. JK Luttmann, Michael W CTR USA

Menu item for VP's

Hi List Need a Field or a Menu Item to show the VP of the Customer. Facts: 1: Customer and VP should have the same department in the CTM:People form. 2: VP may or may not be the manager of the requester either. When you select the user on the HPD:Helpdesk form and populate the customer

Re: AR System Email Messages Form

To: arslist@ARSLIST.ORG Subject: Re: AR System Email Messages Form ** Its probably not the search of that form but the refresh of several table fields that are on that form. On Wed, Oct 21, 2009 at 11:10 PM, John Kelley john.kel...@dunkinbrands.com wrote: Hi List Has anyone had issues loading

Re: AR System Email Messages Form

. -Original Message- From: Action Request System discussion list(ARSList) on behalf of John Kelley Sent: Thu 10/22/2009 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Email Messages Form I do have over 95,000 items in the email error logs form. Are you saying to delete those out

Re: AR System Email Messages Form

Grams On Thu, Oct 22, 2009 at 9:22 AM, John Kelley john.kel...@dunkinbrands.com wrote: I just deleted the error logs. I reopen my Messages form and it still takes over a minute to open the form in search mode to display only one item. Any other suggestions? Could it be thread settings

RESOLVED -Re: AR System Email Messages Form

viewing e-mails fast and keep your error logs cleaned up with only relevant data (it?s no longer relevant if the corresponding e-mail is no longer there). Good luck, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Thursday

AR System Email Messages Form

Hi List Has anyone had issues loading the AR System Email Messages in search mode? It takes way to long to load. I deleted all but one entry in the messages form and if I refresh my search results, it takes over a minute to load the one entry. It is so slow. Any Suggestions? ARS 7.1 patch 6

Advanced Search Question

Hi List Is there any way to find out what the Average character count of the notes field in Incident Management tickets which have been submitted? What and can that be run in an Advanced search statement? Thanks ARS 7.1 patch 6 Oracle 10g JK

Prefetch File question

Does anyone know if a form needs to be cached in Every Application or can I just add the form once to the prefetch file? John * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has

Justify a column in a Table - its value

Hi List ARS 7.1 patch 6 I have a table with two Columns and the value of the Access column I want to Left Justify. Role___|Access_ Admin| Yes Does anyone know of a way to accomplish this? Role__|Access__ Admin

Alternate Approval notification

Has any setup a notification to the alternate approver if the approval hasn't been attended to in 24 hours. How and where can I configure that. Thanks JK * This e-mail message, including any attachments, is for the sole use of the

Re: Alternate Approval notification

definition screen, use the Signature Escalations tab to setup a ?friendly? reminder. Also, make sure to create the following 2 notifications for your approval process. Thanks, Bryan Waters From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley

Close dialog window without saving

Hi List I have a selection field on (form A) that opens a dialog window (form B) which does a lookup. I have two fields mapped on close to populate on the parent Form A when the item is selected. My selection works great and populates my Parent form. My question is how can I close out of the

Re: Close dialog window without saving

.. Joe From: John Kelley john.kel...@dunkinbrands.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 15, 2009 11:01:24 AM Subject: Close dialog window without saving Hi List I have a selection field on (form A) that opens a dialog window (form B) which does a lookup. I have two fields mapped

Re: Selection Menu Question

Joe From: John Kelley john.kel...@dunkinbrands.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 7, 2009 4:14:41 PM Subject: Selection Menu Question Hi List Is it possible to setup an Active link to filter out attributes of a selection field drop down? Heres the story. I currently have on my

Re: Selection Menu Question

And ?Inc Status? = $7$ Let me know if this helps. Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Wednesday, July 08, 2009 8:51 AM To: arslist

Re: Selection Menu Question

Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Wednesday, July 08, 2009 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Selection Menu Question ** Thats

Selection Menu Question

Hi List Is it possible to setup an Active link to filter out attributes of a selection field drop down? Heres the story. I currently have on my Helpdesk form the INC Status field that has the normal status' and an APP Status field which has other Process status' for example. Approve,

Close window without saving

Hi List ARS 7.1 patch 6 App 7.03 patch 6 I have a custom form which opens in a dialog view. When a users name is populated in the form. It searches its CTM:people profile for an expiration date. I then have a message that pops up if the expiration date has expired please fill out a new

Re: Close window without saving

discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Thursday, May 28, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: Close window without saving Hi List ARS 7.1 patch 6 App 7.03 patch 6 I have a custom form which opens in a dialog view. When a users name

Re: Close window without saving [RESOLVED}

) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Thursday, May 28, 2009 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Close window without saving I created a close window action but when they hit Ok it still brings them to the form with the users information in it. Not actually closing

Heterogeneous services

Hi List Are there any oracle gurus out there that may be able to assist me. I'm setting up Heterogeneous Services to be able to access columns in an Access DB from within Remedy (Oracle DB 10g). I am trying to figure out how to start and stop a listener on my application server with Oracle

Re: Heterogeneous services

My Variable is set to C:\oracle\product\10.2.0\client_1\BIN That lsnrctl file is not in the Bin Folder. Do know how I can install it? John Kelley Sr IT Analyst 130 Royall Street Canton, MA 02021 Work: 781-737-3564 Cell: 781-915-9063 john.kel...@dunkinbrands.com Soria, Joe jso

Qualification statement

Hi Can someone tell me why this statement fails? 'Will Expire Date' ($DATE$ + (((60 * 60) * 24) * 15)) Where this one does work. 'Will Expire Date' $DATE$ The Will Expire Date is a Date field which is an expiration date. A message pops up saying ' the expiration date is expired...

Re: Qualification statement RESOLVED

$, store it in a tmp Date field, then in a separate action add 15 to it...then compare the tmp field to your real field. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Monday, April 27, 2009 2:33 PM To: arslist@ARSLIST.ORG Subject

Re: SQL statement

Thanks With my statement SELECT * FROM OPENDATASOURCE ('Microsoft.jet.OLEDB.4.0', 'Data Source=h:\Shopinfo\shopdetail.mdb')...ShopDetail WHERE SHOP_PFCNTR = $Shop Number$ The error I get is the following ARERR [552] Failure during SQL operation to the database : ORA-00933: SQL command not

SQL statement

Need a little help with an SQL statement. I am trying to populate fields in INC management from an Access Database on a shared network drive. My set field SQL statement so far is : SELECT * FROM File: //usranfb/transfer/Shopinfo/shopdetail.mdb WHERE SHOP_PFCNTR = $Shop number$ When I

Vendor Tab

Does anyone have information on usage of the Vendor Tab on the Help desk form. Information on whether an amail can be sent to the vendor company when saved? Where can you configure the email address? Or will I have to go down the road of creating a filter on modify of the HPD:Helpdesk form

Word doc view

Hi All I have a view field that I would like to display a word doc. I created an active link with a Set field File://usranfb/transfer/RemedyTestforViewfield.doc. When the form opens it prompts me to open or save the doc. Is there a way to avoid the prompt. Also is there a way to center the

Re: Survey Link in Email (UNCLASSIFIED)

NTE:NTS:Email_200_SystemNT in order to get rid of that link. HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Tuesday, December 30, 2008 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Link in Email (UNCLASSIFIED

Re: Survey Link in Email

...@arslist.org] On Behalf Of John Kelley Sent: Monday, December 29, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Survey Link in Email Hi List: ARS Server 7.01 I was wandering if anyone had an issue with the out of the Box link thats gets sent to the end user through email and when clicked ,user

Re: Survey Link in Email (UNCLASSIFIED)

Offline (or even deleting it, if you want to get drastic). Is that what you were looking for? Michael W. Luttmann Lead Remedy Developer Fort Carson DOIM 719.524.0514 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley

Survey Link in Email

Hi List: ARS Server 7.01 I was wandering if anyone had an issue with the out of the Box link thats gets sent to the end user through email and when clicked ,user logs in they receive a warning No matching requests. (or Permission to requests) for qualification criteria.(ARWARN 9296) You hit

DataLoad Console

AR Server 7.01 patch 6 Has anyone experience Dataload Console Validate issues. (Data Management patch 9005) I run the convert , then import, it brings it into the staging form, but when validating it hangs on pending. It never validates. Things I've tried. Removing the entry in the

Private incidents

Hi List ARS 7.01 Is there a way to set an Indicent request private to one particular group? Here is the reasoning: We have a risk management group that wants to open their own calls in incident management, which should NOT be seen by any other support group. Thanks

Midtier Question

Has anyone ever migrated one midteir to another? Here is my situation. I had my midtier on a Virtual environment. I had to migrate it to a physical box. After getting the physical box up and running and reinstalled service pack2. When I try to opening my http://(localhost)/arsys/home I

Worklog

Hi ARS 6.3 Is there any way to display the worklog in a form or table, without hitting the actual icon? * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may

Canned reports 7.0

Hi List Does anyone out there have screen prints of the canned reports for ARS version 7.0 or a list. Having troubles finding a list of the canned reports. User guides don't give you any information. Thanks ahead of time. JK

List of out of Box reports

Hi all I need a list of Out of the box reports for Remedy ARS 7.0 and 6.3 We're comparing OTB reports. Can anyone direct to where I can find this information? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at

Difference- User form and People form

Does anyone know why the members of users form has a different total # than the members in the people form? Unless its my workflow. Are they supposed to match? ARS 6.3 Thanks John ___ UNSUBSCRIBE or access

zsystem password reset every 90 days

I am trying to find out what other companies do if their companys password policy is set every 90 days, concerning systems using AREA LDAP configuration. Does anyone have an automated process for the password change for zsystem? Any thoughts or Suggestions.

SLA Reporting Question

Does anyone out there have a standard SLA report that they run which Results in how a groups SLA are in regards to Priorty. The out of box reports for SLA are not that informative to us. Maybe I'm just stuck on the Qualifications. Any help would be great. Here is an example what we need Help

Re: Create a Button to Copy Details of Parent

** Thanks Jim for the long description ofthe AL in your requisition page.That sounds good, I may use that information in a future project, but there is realy only one field on the TASK form I would like taken from the Parent- The Description. Dan C. had a good idea of editing the Create new Task

Create a Button to Copy Details of Parent

ARS 6.0 Helpdesk 6.3 Needs some help on an active link to Create a button on a CHG:TSK form that copies the original HD descriptions details to the TSK Description. Out of Box -- Tasks only take either the predefined tasks description or a blank task description. I'm just trying to save time

Re: Table Field Qualification

that we have customized heavily. There's no 112 field, so it must be magic or some field is being used in an unexpected way. Sorry I couldn't be of more help on this part. hth, Susan Susan Palmer ShopperTrak 312-529-5325 On 10/31/06, John Kelley [EMAIL PROTECTED] wrote: Restated: If I log

Table Field Qualification

Hello all. AR Server 6.03 Helpdesk App 6.0 Having trouble with a Qualification: I'm trying to create a table on my support form that only shows Unassigned HPD and CHG requests, for only the person that is logged into Remedy User. Any suggestion?

Re: Setup Dev Server (RESOLVED)

John Kelley * Axton: Definitely the way to copy a tablespace from one server to another. I had forgotten about copying the LOB space, too. I tend to use Export/Import from Remedy rather than do this at the DB level. However, this does not scale well if you are working with Direct SQL

Setup Dev Server

:40:41 -[ERROR]: AR System Database upgrade error. The original database is intact and accessible. Anyboby have something similar. Or suggestion. John Kelley Help Desk Analyst 130 Royall Street Canton, MA 02021 Mail Center 1W 781-737-3564

Re: Setup Dev Server

database is intact and accessible. Anyboby have something similar. Or suggestion. John Kelley Help Desk Analyst 130 Royall Street Canton, MA 02021 Mail Center 1W 781-737-3564 ___ UNSUBSCRIBE or access ARSlist Archives