Re: Renamed incoming Email Engine attachments

Find these products, and many free tools and utilities, at http://rrr.se (http://rrr.se) October 4, 2019 6:59 PM, "Misi Mladoniczky" wrote: Hi, They are using only POP3. I will check the logs and see if somethings "pops" out... Best Regards - Misi, RRR AB, http://www.rrr.s

Re: Renamed incoming Email Engine attachments

On Fri, Oct 4, 2019 at 10:24 AM Misi Mladoniczky wrote: Hi, Incoming attachments are sometimes stored in AR System Email Attachments with the name "AT_123123123123123123.tmp" instead of the original name and extension. Anyone else seen this? It is a legacy system that has been under

Renamed incoming Email Engine attachments

Hi, Incoming attachments are sometimes stored in AR System Email Attachments with the name "AT_123123123123123123.tmp" instead of the original name and extension. Anyone else seen this? It is a legacy system that has been under decommission for some time, so it is still at 7.6.04 SP4... Best

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Hi, When talking about my fondness of the AR System to a BMC person at Helix Immersion Days a few weeks back I got a question back: - What is it, Augmented Reality? Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

ill figure out a way for it to continue. Stan Feinstein w. 310-230-1722 c. 310-428-5748. From: ARSList [mailto:arslist-boun...@arslist.org (mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky Sent: Thursday, October 03, 2019 2:19 AM T

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Hi, I guess it is a fitting time for the ARSlist to go. Doug was one of the earliest members of the list, and has always engaged with us here. I had the privilege to meet Doug a week ago at the BMC offices after the Helix Immersion Days. You were always an inspiration and a source of technical

Re: ARSystem in HTML.

ber using ARSDoc with ARSPerl? I think it did something similar creating HTML based documentation of your entire ARS system but stopped working around the time 6.x came out. It was a great tool! Regards, Michael Gould On Mar 5, 2019, at 3:20 AM, Misi Mladoniczky wrote: Hi, Maybe we could mov

Re: ARSystem in HTML.

se he left Remedy many years ago and doesn't use it regularly himself. Each time I'm made aware that it's down, I notify him and it comes back up for awhile :) On Mon, Mar 4, 2019 at 6:59 AM Misi Mladoniczky wrote: Hi, I presume you are talking about ARInside. I know that LJ c

Re: ARSystem in HTML.

Hi, I presume you are talking about ARInside. I know that LJ contributed to the project, and might know the correct GIT-repository as the website http://arinside.org seems to be down... I have a recent copy if you need that. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se)

Re: [EXTERNAL] Re: Letting users link to external files

- Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se (http://rrr.se) January 17, 2019 10:16 AM, "Misi Mladoniczky" wrote: Hi, Thank you JD,

Re: [EXTERNAL] Re: Letting users link to external files

emedy. File security to access the file from within Remedy is a whole different problem to be negotiated and resolved with your network security folks. Thanks, -JDHood On Wed, Jan 16, 2019 at 8:38 AM Misi Mladoniczky wrote: Hi, The AR Server should never need to access the files themselves

Re: [EXTERNAL] Re: Letting users link to external files

hyperlink to the files in question. Sent from my iPhone On Jan 16, 2019, at 4:27 AM, Misi Mladoniczky wrote: Hi, No, that is not what is needed. There are a lot of different permissions on the file system level, and we can not have the AR server access the file servers. I

Re: Letting users link to external files

ave a file system ardbc plugin I've been working on that would work well to enable that activity. On January 15, 2019 5:37:54 AM "Misi Mladoniczky" wrote: Hi, What would be good ways to allow users to enter a link to an external file or directory in the file system, and then allo

Letting users link to external files

Hi, What would be good ways to allow users to enter a link to an external file or directory in the file system, and then allow other users follow these links to open the files/directories? The interface would be Mid-Tier. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se)

Re: Run ACTL when Table Field Editable Checkbox value has been Changed...

ar to when you click the approve button in the table on the Approval Central? -- Kind Regards, Carl Wilson From: ARSList On Behalf Of Misi Mladoniczky Sent: 30 November 2018 12:37 To: arslist@arslist.org (mail

Run ACTL when Table Field Editable Checkbox value has been Changed...

Hi, I have a Table field with an Editable Checkbox. I want a similar functionality like a normal Checkbox field where I run an ACTL on Return, but this is not possible in a Column Checkbox Field... The user can Check/Uncheck one ore more of the Checkboxes in the

Re: BMC Remedy Decommissioning Process

this policy with BMC is still valid or not. Regards, Sriram. On Mon, Nov 26, 2018 at 2:30 PM Misi Mladoniczky wrote: Hi, I thought that you might even continue to use the licenses you have on your server and just stop paying support. You will then not be able to ge

Re: BMC Remedy Decommissioning Process

Hi, I thought that you might even continue to use the licenses you have on your server and just stop paying support. You will then not be able to get upgrades, support or new license keys if you need to reinstall. Another solution is to dump out the data to ARX-files and convert these to

Re: Java 9 or later for Remedy?

m: ARSList on behalf of Misi Mladoniczky Reply-To: ARSList Date: Wednesday, October 10, 2018 at 7:12 AM To: ARSList Subject: Re: Java 9 or later for Remedy? Hi, Thank you for the information. We now have Java 11 I guess, so I guess it is time for Remedy to move on... A custom

Re: Java 9 or later for Remedy?

e for Java 11 in a future release. Mark From: ARSList [mailto:arslist-boun...@arslist.org (mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky Sent: 10 October 2018 13:06 To: arslist@arslist.org (mailto:arslist@arslist.org) Subject: Java 9 or later

Java 9 or later for Remedy?

Hi, The compatibility matrix for version 18.08 of Remedy AR System Server states that: "Java 9 (or higher) is not supported for any version of Remedy AR System across any platform/operating system." Has anyone tried to run it on version 9 (or higher)? Best Regards - Misi, RRR AB,

Re: Table field refresh in Remedy 18.05

Tim Powell Remedy Administrator From: ARSList [mailto:arslist-boun...@arslist.org (mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky Sent: Tuesday, October 9, 2018 4:34 PM To: arslist@arslist.org (mailto:arslist@arslist.org) Subject: [EXTERNAL] Table field refresh

Re: Table field refresh in Remedy 18.05

ing you AL. Cheers On Tue, 9 Oct 2018, 21:38 Misi Mladoniczky, wrote: Hi, I am on 18.05, Oracle, Linux. I am trying to do a simple table-refresh from an Active Link, but in Dev Studio I can not even pick the Table-field for the Change Field action. If I load an old Active Link the table f

Table field refresh in Remedy 18.05

Hi, I am on 18.05, Oracle, Linux. I am trying to do a simple table-refresh from an Active Link, but in Dev Studio I can not even pick the Table-field for the Change Field action. If I load an old Active Link the table field shows, but it is underlined with red and the action does not seem to

Don't miss this years Remedy conference in less than two months!

(https://www.smac-conference.com/register) SMAC IS BACK! (https://www.smac-conference.com/register) This year's conference, in partnership with flagship sponsor BMC Software, is sure to help grow and shape what's next for Service Management & Automation process, tools, and technology in

Re: Email Engine Conditional Capabilities?

Hi, I guess you can build filters on the AR System Email Messages form that does something like a REPLACE("", "") to remove empty rows. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) *

Re: Where to find the ITSM Suite Entry Points?

Try my RRR|Alias search functinality, no new version but it usually stays the same: Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save

Possible delivery problems now fixed

Hi, There was a glitch on the server where a disk filled up, and a few emails might have failed to be delivered starting at 6 AM CET-1 today... It should now be fixed. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best

Re: Is rrChive suitable for migrating groups?

. Jun 2018 at 15:28, Misi Mladoniczky wrote: Hi, transfertype=SYNCTOTARGET And typically you would NOT use any qualification at all so that all records are handled. SYNCTOTARGET cat be tricky in combination with a qualification. Best Regards - Misi, RRR AB, http://www.rrr.se (http://

Re: Is rrrchive suitable for migrating groups?

> that have been deleted > in the meantime? > > Thank you > > Thomas > >> On Jun 1, 2018, at 9:08 AM, Misi Mladoniczky wrote: >> >> Hi, >> >> Apparently your RRR|Chive config file is not correct. >> >> You did not supply a copy for us to rev

Re: Is rrrchive suitable for migrating groups?

Hi, Apparently your RRR|Chive config file is not correct. You did not supply a copy for us to review so there is no way to help you further. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) *

Re: FW: ARSList Digest, Vol 23, Issue 5

Hi, There was a problem with a server relaying emails to the ARSList. The server was down from Sunday to Monday. All messages should now have been delivered. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at

Re: Non-admin users kicked out after upgrade to 9.1.04.002

Hi, A long shot, as I do not think it manifests in that way for the users. Maybe the system was bumpted into Admin Only Mode, which is a setting in ar.conf/Server Information form? Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing

Re: Trouble getting rrrchive to run

alyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se (http://rrr.se) May 2, 2018 3:44 PM, "Thomas Miskiewicz" wrote: Thank you, Misi! Is there an advanced logging that would help where the problem is? Thomas On 2. May 2018, at 15:36, Misi Mla

Re: Trouble getting rrrchive to run

Hi, No, different server versions work just fine. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log -

Re: Trouble getting rrrchive to run

Hi, Read up on ARERR 91 and what to do. It fails during the first call to the target server... This call is extremely simple, and should always work if the correct TCP port has been specified. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the

Re: Trouble getting rrrchive to run

Hi, I know that RRR|Chive has been run against 9.1.x servers without a problem. Why this fails I do not know. Both should work, but which version did you download the tool for? There is one compiled against the 9.1 API and one against the 7.6.04 API. Best Regards - Misi, RRR AB,

Re: How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

rslist landing page. > >On Thu, Apr 19, 2018 at 8:32 PM, Misi Mladoniczky <m...@rrr.se> wrote: > >> Hi, >> >> There is no longer a web interface to create posts or replies to the >list. >> You have to use email. >> >> If you want to search, y

Re: How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

Hi, There is no longer a web interface to create posts or replies to the list. You have to use email. If you want to search, you go to the archive. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at

Re: [E] Re: Special characters in ARS

Hi, I would suggest doing a new install on unicode and migrate application and data with the API (RRR|Chive for instance). Doing this on the DB level can result in strange things if you have ANY ascii character greater than 127 in for examples your labels. Also some data in unicode will not

Re: Where do I find the documentation of the ARPluginContext class?

Hi, Docs are included in the API-directory on your server. You will also find it at numerous places extracted and published if you search the internet. And you can download the API-packages for many versions here: https://rrr.se/cgi/index?pg=arapi (https://rrr.se/cgi/index?pg=arapi) Best

Re: Any conferences this year?

Nov to October... long conference :) >> >> On Mon, Mar 12, 2018 at 7:15 AM, Misi Mladoniczky <m...@rrr.se> wrote: >> >>> Hi, >>> >>> It will be called SMAC this year, and tentative dates are set to >November >>> 29 through October 1. We shoul

Re: Any conferences this year?

Hi, It will be called SMAC this year, and tentative dates are set to November 29 through October 1. We should get more info soon... Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) *

Re: Pop-Up Messages in the Incident Module

Hi, Well, it is super simple. You specify the interval in seconds, if I remember right, and the ACTL will run every x seconds. If the run-if evaluates to true, the if-actions are run, otherwise any else-actions. If you have three windows open of the form containing the ACTL, the ACTL will run

Re: [RSSO] Problem with some bypass URLs

Hi Thomas, You should URL Encode the data part of your urls. For example http://our_domain:8080/arsys/forms/ourars/AR System Midtier Object List http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List So the complete string would read: http://

Re: Difference in license usage according to BMC License Audit and User Log

Hi, Well, the user log and license tracking functionality has worked more or less ok in different versions. I do not know how you are combining the user logs from your server group, but if it has a round robin load balancer the user logs are usually hard to combine. The numbers you see, "98

Re: Application-Bus-Time-Add Issue

Hi, I typically pass a date/time-field into an integer and then use the integer field in the $PROCESS$. This prevents problem with date/time formats. And according to the result it might not be a date/time-field, it might be a date-field which might work differently. Have you tried ($S0 Date$

Re: Loadbalancer traffic distribution question

Hi, So if you have say 4 mid-tiers and 4 remedy-servers and 100 users. The first load balancer will dirstribute the 100 users to something like 25 per mid-tier server. The load balancer between mid-tiers and the remedy-servers will see only 4 "users", which is the 4 mid-tiers. It is not

Next-ID in 9.1 and probably other 9.x versions

Hi, I am trying out the behavior of the Next-ID-Block-Size and Next-ID-Commit in ar.conf/cfg. In earlier versions where I tried it size:1 and commit:F never increased the ARSCHEMA.NextID field unless a record was actually successfully created. In 9.1 it seems that the T/F is ignored, and the

Re: Date format in Java API search criteria

) December 14, 2017 9:53 AM, "Misi Mladoniczky" wrote: Hi, I was not over informative of what programs I used, because I was hoping to find a general way to do this as in the Remedy C-API using env variable ARDATE. Maybe by changing the locale settings. But I am using the artools/ar

Re: Date format in Java API search criteria

mat.parse(strDateNow); -- Kind Regards, Carl Wilson From: ARSList [mailto:arslist-boun...@arslist.org (mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky Sent: 13 December 2017 18:10 To: ARSList Subject: Re: Date format in Java API search c

Re: Date format in Java API search criteria

lto:arslist-boun...@arslist.org (mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky Sent: Wednesday, December 13, 2017 10:46 AM To: ARSList Subject: Re: Date format in Java API search criteria Hi, Well, on my Ubuntu-machine it apparently defaults to the Swedish format &quo

Re: Date format in Java API search criteria

lusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se (http://rrr.se) December 13, 2017 6:01 PM, "Grooms, Frederick W" wrote: What if you do set ARDATE? From: ARSList [mailto:arslist-boun...@arslist.org (mailto:ma

Re: Date format in Java API search criteria

to:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky Sent: Wednesday, December 13, 2017 10:46 AM To: ARSList Subject: Re: Date format in Java API search criteria Hi, Well, on my Ubuntu-machine it apparently defaults to the Swedish format "-MM-DD HH:mm:ss". One

Re: Date format in Java API search criteria

r had to explore.the API defaults to MM-DD- HH:MM:SS type of formatwhich is standard in America (and just about nowhere else)I've never had to deal with date/time formatting in the Java APIso sorry, I don't have a ready answer for you :| On Wed, Dec 13, 2017 at 9:15 AM,

Re: Date format in Java API search criteria

PM, "LJ LongWing" wrote: I'm sorry Misi, I'm not sure I understand your inquiry...are you asking how do you tell the Java api that when using the parseQualification method what format a date, included in that string is? On Wed, Dec 13, 2017 at 9:04 AM, Misi Mladoniczky wrote: Hi,

Date format in Java API search criteria

Hi, How do you control which date format is used by a client Java ARAPI program when parsing the qualifier string before q query? In the C-API you would set environment ARDATE="%Y-%m-%d %H:%M:%S" or similar. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011)

Re: Best way to delete records

Hi, "no way" to disable workflow might not be completely true. There is a more intrusive way that is built into RRR|Chive, where you can say disabledeletefltr=YES. This will temporarily disable any Delete-only-filter, or remove the Delete-execution on filters with multiple execute-on

Problem posting?

Hi, The last 8 hours or so we seem to have had an issue with out of space on the server. I have now fixed this. But if you tried to post during this time it might have failed. The error reports I saw might have just been attempts at spam, but I can not tell from the info that was left. Best

Re: First message on Mailman

these products, and many free tools and utilities, at http://rrr.se (http://rrr.se) December 1, 2017 1:33 PM, "Dave Shellman" wrote: A monthly digest would be too long. Years ago it was daily but that was when the list was more active. Dave On Fri, Dec 1, 2017 at 4:50 AM Misi Mladonic

Re: First message on Mailman

& Regards Kailashnath A J From: ARSList [mailto:arslist-boun...@arslist.org (mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky Sent: 01 December 2017 14:51 To: arslist@arslist.org (mailto:arslist@arslist.org) Subject: First message on Mailman

First message on Mailman

Hi friends, Now the Mailman should be up and running, and you should have received a welcome email. The normal address http://arslist.org should give you all the information you need if you forget anything, or if you want to search the archives. Your old passwords has been discarded and you

ADM: Soory wrong address during my test posting...

Hi, I am working on getting the new Mailman server in place for the old Listserv that has been servicing ARSList for some time. The switch should not be noticed much, and will occur in a few days. If you have auto sorting of emails you might have to look into that, but otherwise the address

Test3, new mailman 2.1.25 installed

Let's see if this works. Please respond a little bit guys! Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. *

Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

Hi, I would just create a Hidden Attachment Slot Field in your primary form. Make it Display-Only and make sure that Disable Change Flag is set to True. Then when you do a Return on a row in the list of attachments, or maybe select a row and then click a button, you do a Set-Fields from the

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

cular view, you are trying to >secure it by >>>>> putting it behind a curtain.if there are elements on the view >that you >>>>> don't want the users to have access to, then they shouldn't have >>>>> permissions to themthis would prevent them f

Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

If you have to rely on GUI functionality to do this, one could argue that your permission strategy is faulty to start with... /Misi Thomas Miskiewicz skrev: (17 november 2017 14:42:20 CET) >Hello there, > >I have Form A with User View and Admin View. How can I prevent

Re: ADM: People being unsubscribed from the ARSlist

Hi, I have now readded the 823 persons of which 90% were GMAIL addresses. Hopefully this was a temporary problem, as all of these addresses were Deleted on November 12... The issue seems to be a DMARC lookup of the From-address in the emails sent from the ARSList. Someone probably changed

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

Yes. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

In my earlier post I suggested that you ECHO a "Y" to plink. This needs to be done only once. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

dy authentication are provided for the Unix box location. Please suggest on how to achieve the filter run process part with the help of any sample On 16-Oct-2017 2:28 PM, "Misi Mladoniczky" wrote: Hi, So does this script run as expected when you run it manually? You have to configure ss

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

Hi, So does this script run as expected when you run it manually? You have to configure sshd on the unix box to allow remote calls, and you need to set it up with public-key authentication without a passphrase. Or something like that... There are ample instructions on the internet for this.

Re: What's the NextId?

Hi, Any other tool, such as a plugin sver, would actually go through the AR Server eventually before the Request ID is used and a record is created. There are two settings which you can play around with, and these would revert back to the old behaviour of locking the table and increasing one

Re: How to set / change the server language in Remedy 9.1.03?

But was that did that really on version 9.x? "Bächler Samuel (ewz)" skrev: (12 oktober 2017 08:17:29 CEST) >Hi Thomas > >I once had the problem to change the format of server time. The >solution then was to set the ARDATE environment variable. We run ARS on >Windows. I

Re: Menu on same field

Hi, Search menus are natively distinct, so there is no need to use Direct SQL. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money

Re: [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017

Hi, No reason to change server. Currently listserv is set up on our server and works ok. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses?

Re: ADM: ARSlist Future 2017

Hi, To me it also seems like the activity has gone down a lot on the list. Transferring to, GNU Mailman should not be that tough I think. And in addition to that we need to put some archive search capabilities in place (swish-e?). So all in all there will be some hours needed to get this

Re: Delete Through Escalation vs Delete through DB

Hi, Converting the LJ delete tool to a filter plugin seems a little bit pointless as you have the run process equivalents of Application-Delete-Entry and Application-Query-Delete-Entry already at hand in filters and escalations. Using escalations to search for your records followed by

Re: Next ID

Hi, The standard setting since 7.6.04 is to have Next-ID-Block-Size: set to 25. You have to reset this to 1 to disable this, but that might have a slight impact on performance. This can be set in the ar.conf/cfg file or in the Server Information form on the Configuration tab. If you

Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier

ockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On

Re: Expanding Menus on open in Mid Tier

Joe, type ahead might be a good thing, as it is usually faster than navigating a big char menu (expanded or not). You might also be able to create a solution with a table field or maybe an navigation field. Using a display only form dialog could also help. Best Regards - Misi, RRR AB,

Re: Need inputs/advice about Custom SSO configuration on 9.1.02

Hi, If it is a custom sso solution, I suppose the AREASSO.dll and AREASSO.cfg would be whatever custom stuff you built yourself. In other words nothing included in the Remedy installation... Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

rds, Jarl 2017-04-24 12:31 GMT+02:00 Misi Mladoniczky : ** Hi, In other words it actually points to the .ARM file for mapping. So how is this structured, do you get a set of config/mapping files for each supported version transition? Best Regards - Misi, RRR AB, http://www.rrr.se (http://

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

, "Jarl Grøneng" wrote: ** Hi This is a DDM instruction file, and you can see that the field mapping using an import-tool format. PASS_QUALIFICATION Regards, Jarl 2017-04-20 14:48 GMT+02:00 Misi Mladoniczky : ** Hi, So RRR|Chive works in a similar way, where matching ids are t

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

overcomes shortcomings of DDM. Vinod. On 20-Apr-2017, at 2:30 PM, Misi Mladoniczky wrote: ** Hi, One big difference between DDM and RRR|Chive is that DDM just finds all records after the date/time you specify and transfer these records. RRR|Chive will pull all recordids and modify-dates from b

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

Hi, One big difference between DDM and RRR|Chive is that DDM just finds all records after the date/time you specify and transfer these records. RRR|Chive will pull all recordids and modify-dates from both system and then do transfer/delete as appropriate. No need to specify a date. Because of

Re: need input about data migration after Upgrade

Hi, RRR|Chive might help you. It is free to use but low level. You need to know exactly what you want to. It uses the modify-date of the records to find which ones to add/update/remove, so you need to update that column when working at DB-level. Alternatively you can skip updating the

Re: People were wondering is there going to be a conference this year?

Fantastic!!! Daniel Bloom skrev: (6 april 2017 01:32:54 CEST) >BMC Software and the Tools, Technology & Training (T3) community are >listening and you have been heard! We are excited to announce the >launching >of the first 'T3: Service Management & Automation

Re: Code sync/timing issues?

colleagues was wondering if there is some arsignal option that can be manually triggered for force the other servers to re-cache. Regards Dave On 31 March 2017 at 11:40, Misi Mladoniczky wrote: ** Hi, Sounds like something is seriously wrong... Mid-Tier has nothing to do with it, as it is a clien

Re: Code sync/timing issues?

Hi, Sounds like something is seriously wrong... Mid-Tier has nothing to do with it, as it is a client. Filters are run on the server. I presume that the admin server should signal the other servers to re-cache as soon as the change has been committed to the DB. Best Regards - Misi, RRR AB,

Re: Need help with API

Hi, If you can run the program from a command prompt, you can do a set ARAPILOGGING=1, and then check the arapicmd*log and arapires*log to see exactly what calls the client made and the result. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing

Re: EXTERNAL: Re: Is it a good idea to eliminate the use of Diary Fields?

Hi, The diary extractor should still work. Not one of my mosts elegant tools maybe, but it can do a good job extracting text and various house-keeping items into separate fields. Let me know if you have any problems with it, and I will see what I can do. Best Regards - Misi, RRR AB,

Re: Problem with creating/modifying form indexes

Hi, If things get out of sync, which I have experienced, is that you manually make them synchronized. Either by adding a missing index in the db, or by deleting a surplus index. When you are done you can, if applicable, delete the index via Dev Studio. Save the form. Recreate the index in Dev

Re: Incoming email stopped at MS exchange inbox

Start email engine in debug mode. Create a copo of EmailStart.bat named EmailStartDebug.bat (or something). Edit the parameters and add -Dmail.debug=true as first parameter after "java", and optionally stop redirecting the output to a log file. Stop your service and then manually run

Re: Create notification having subject and email body for different tickets

Hi, I suspect you these display-only-fields multiple times in the same transaction. That would result in that only the last content of the fields would be used in all notifications sent. So you probably need to rethink the solution slightly. If you turn on API/ESCL/FLTR/SQL logging to the same

Re: Create notification having subject and email body for different tickets

Hi, Are you using the FLTR/ESCL Notify Action, or are you Pushing data to AR System Email Messages? Another common cause would be that you use (display-only) fields in the notification, that are changed AFTER you Push/Notify Action is executed. This would change the Notify/Push as these are

Re: Old API header files anyone?

Hi Phil, It took you some time to see that post, it is almost a year old ;-) I have seen your "museum" first hand, 9 years ago, after a Texas RUG meeting where I presume I talked about a bunch of different RRR helper tools I had developed. Problems with the oldest stuff concern that that some

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

sing SQL replication is probably the best bet. With replication I can do near real time updates. Brian From: Action Request System discussion list(ARSList) on behalf of Misi Mladoniczky Sent: Thursday, February 9, 2017 1:37 PM To: arslist@ARSLIST.ORG (mailto:arslist@ar

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

em discussion list(ARSList) on behalf of Misi Mladoniczky Sent: Thursday, February 9, 2017 1:37 PM To: arslist@ARSLIST.ORG (mailto:arslist@arslist.org) Subject: Re: Migrator Tool ** Hi, Why not try a combination of RRR|ExportDef, RRR|DefDiff, RRR|ImportDef and RRR|DeleteObject. The important one is RR

Re: Migrator Tool

in a batch file or does it require manual intervention? Brian From: Action Request System discussion list(ARSList) on behalf of Misi Mladoniczky Sent: Thursday, February 9, 2017 1:37 PM To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG) S

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