Re: Renamed incoming Email Engine attachments

[Misi Mladoniczky]

Hi,

The only thing I found was a bunch of java.lang.ArrayIndexOutofBoundsException.

So there is probably some kind of bug somewhere.

It is an old version, so maybe they will just have to live with it, or maybe a 
restart of the service once in a while will improve things. We will see...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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October 4, 2019 6:59 PM, "Misi Mladoniczky"  wrote:
 Hi,

They are using only POP3. I will check the logs and see if somethings "pops" 
out...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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October 4, 2019 6:36 PM, "Jason Miller"  wrote:
What OS and email protocol? 
I have seen these .tmp files in the file system on Windows when using MAPI for 
email. I don't specifically remember if they were being uploaded to the 
attachments form with that name (although thinking a little more, I have a 
picture in my mind that there were some attachment records with this name).
I always figured it had more to do with using Outlook for MAPI than the Email 
Engine. 
Based on the thread https://mailman.rrr.se/arslist/1103/msg00794.html 
(https://mailman.rrr.se/arslist/1103/msg00794.html) it looks like 7.5 is when I 
noticed the accumulation of these files in the temp dir. 
Jason  
 On Fri, Oct 4, 2019 at 10:24 AM Misi Mladoniczky  wrote:  
Hi,

Incoming attachments are sometimes stored in AR System Email Attachments with 
the name "AT_123123123123123123.tmp" instead of the original name and 
extension. Anyone else seen this?

It is a legacy system that has been under decommission for some time, so it is 
still at 7.6.04 SP4...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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Re: Renamed incoming Email Engine attachments

[Misi Mladoniczky]

Hi,

They are using only POP3. I will check the logs and see if somethings "pops" 
out...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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October 4, 2019 6:36 PM, "Jason Miller"  wrote:
What OS and email protocol? 
I have seen these .tmp files in the file system on Windows when using MAPI for 
email. I don't specifically remember if they were being uploaded to the 
attachments form with that name (although thinking a little more, I have a 
picture in my mind that there were some attachment records with this name).
I always figured it had more to do with using Outlook for MAPI than the Email 
Engine. 
Based on the thread https://mailman.rrr.se/arslist/1103/msg00794.html 
(https://mailman.rrr.se/arslist/1103/msg00794.html) it looks like 7.5 is when I 
noticed the accumulation of these files in the temp dir. 
Jason  
 On Fri, Oct 4, 2019 at 10:24 AM Misi Mladoniczky  wrote:  
Hi,

Incoming attachments are sometimes stored in AR System Email Attachments with 
the name "AT_123123123123123123.tmp" instead of the original name and 
extension. Anyone else seen this?

It is a legacy system that has been under decommission for some time, so it is 
still at 7.6.04 SP4...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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Renamed incoming Email Engine attachments

[Misi Mladoniczky]

Hi,

Incoming attachments are sometimes stored in AR System Email Attachments with 
the name "AT_123123123123123123.tmp" instead of the original name and 
extension. Anyone else seen this?

It is a legacy system that has been under decommission for some time, so it is 
still at 7.6.04 SP4...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Misi Mladoniczky]

Hi,

When talking about my fondness of the AR System to a BMC person at Helix 
Immersion Days a few weeks back I got a question back:
- What is it, Augmented Reality?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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October 3, 2019 10:58 PM, "Derek Berube"  wrote:
The Action Request System was a revolutionary product well ahead of its time! I 
am fortunate to have had the opportunity to devote a significant amount of my 
professional career delighting customers with solutions powered by AR System! 
It was a treat to witness them marveling at how quickly forms could be 
constructed, web services published, and data replicated with a platform that 
could scale to meet the most grueling of enterprise workloads. I remember how 
electric it was listening to Doug talk about different facets fo the AR System 
platform. 
Thanks for everything and the best of luck in all your future endeavors, Doug! 
Derek 
On Oct 2, 2019, at 4:44 PM, arsl...@danielbloom.ca 
(mailto:arsl...@danielbloom.ca)  wrote: 
  Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, 
Doug was the creator of the ARSystem as a founding member of Remedy 
Corporation.  He has always retained the philosophy of supporting the user 
community, even before he accepted my invitation to join this list in 1993.  
After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.  In Doug’s honor, it was 
also decided that we would shut down the ARSlist permanently on US 
Thanksgiving, giving folks until then to post their comments, and to signify 
the thanks we give to Doug for all he has done.  My understanding is that the 
archives will continue to be available, and of course can be saved for 
posterity.  For my part, it was sad news that someone who has contributed so 
much, holds so many forward thinking innovative patents singularly and jointly 
with others, would be departing.I was supposed to post this yesterday and 
it took me until today to accept that he really had left. I won’t be 
disappointed if I am proven wrong …….  Dan Daniel Bloom Founder of the ARSlist 
in November 1993 Active in the Remedy ARSystem world since 1.0-- 
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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Misi Mladoniczky]

Hi,

The Action Request System is not dead at all, it is only the name Remedy that 
is going out of circulation.

The Action Request System now resides under the Helix ITSM umbrella.
Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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October 3, 2019 1:55 PM, "Stan Feinstein"  wrote:
Misi, 

I hope you are wrong, that Remedy as a brand is not dead, but will 
continue to live and evolve. 

And I for one am disappointed that the ARSList is ending. It’s been our 
community for 25+ years, and I hope you and your peers will figure out a way 
for it to continue. 

Stan Feinstein 

w. 310-230-1722 

c. 310-428-5748. 
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 03, 2019 2:19 AM
To: ARSList 
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th 
Hi,

I guess it is a fitting time for the ARSlist to go. Doug was one of the 
earliest members of the list, and has always engaged with us here.

I had the privilege to meet Doug a week ago at the BMC offices after the Helix 
Immersion Days. You were always an inspiration and a source of technical 
insights stripped off the otherwise permeating marketing fluff. I wish you good 
luck in future endeavors and hope to reconnect in years to come.

Even though Remedy as a brand name seams to be dead, I hope that Remedy will 
continue to live and evolve.

Let us help BMC understand what a great rapid development platform it is. Let 
us help them understand that the Innovation Suite and the Action Request System 
should be merged into a single platform again.

The ARSlist has has been a very important place for me, making it possible to 
connected with all of you, our extended family of Remedy professionals. I am 
sure we will be able to stay connected in the future where we continue to help 
and collaborate with each other.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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October 2, 2019 11:46 PM, arsl...@danielbloom.ca 
(mailto:arsl...@danielbloom.ca) wrote: 
Doug Mueller’s last day at BMC was Monday, September 30th. As we all 
know, Doug was the creator of the ARSystem as a founding member of Remedy 
Corporation. 

He has always retained the philosophy of supporting the user community, 
even before he accepted my invitation to join this list in 1993. 

After consultation with Jason and Misi, the current custodians of this 
ARSlist, it was decided that I should post to this external list that Doug has 
left, in the hopes that all current and former members of our community can 
express their best wishes here where it can be done outside of a Corporation 
based community and where Doug can of course also read them. 

In Doug’s honor, it was also decided that we would shut down the 
ARSlist permanently on US Thanksgiving, giving folks until then to post their 
comments, and to signify the thanks we give to Doug for all he has done. 

My understanding is that the archives will continue to be available, 
and of course can be saved for posterity. 

For my part, it was sad news that someone who has contributed so much, 
holds so many forward thinking innovative patents singularly and jointly with 
others, would be departing. 

I was supposed to post this yesterday and it took me until today to 
accept that he really had left. I won’t be disappointed if I am proven wrong 
……. 

Dan 

Daniel Bloom 

Founder of the ARSlist in November 1993 

Active in the Remedy ARSystem world since 1.0
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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Misi Mladoniczky]

Hi,

I guess it is a fitting time for the ARSlist to go. Doug was one of the 
earliest members of the list, and has always engaged with us here.

I had the privilege to meet Doug a week ago at the BMC offices after the Helix 
Immersion Days. You were always an inspiration and a source of technical 
insights stripped off the otherwise permeating marketing fluff. I wish you good 
luck in future endeavors and hope to reconnect in years to come.

Even though Remedy as a brand name seams to be dead, I hope that Remedy will 
continue to live and evolve.

Let us help BMC understand what a great rapid development platform it is. Let 
us help them understand that the Innovation Suite and the Action Request System 
should be merged into a single platform again.

The ARSlist has has been a very important place for me, making it possible to 
connected with all of you, our extended family of Remedy professionals. I am 
sure we will be able to stay connected in the future where we continue to help 
and collaborate with each other.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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(http://rrr.se)
October 2, 2019 11:46 PM, arsl...@danielbloom.ca 
(mailto:arsl...@danielbloom.ca) wrote:
Doug Mueller’s last day at BMC was Monday, September 30th. As we all 
know, Doug was the creator of the ARSystem as a founding member of Remedy 
Corporation. 

He has always retained the philosophy of supporting the user community, 
even before he accepted my invitation to join this list in 1993. 

After consultation with Jason and Misi, the current custodians of this 
ARSlist, it was decided that I should post to this external list that Doug has 
left, in the hopes that all current and former members of our community can 
express their best wishes here where it can be done outside of a Corporation 
based community and where Doug can of course also read them. 

In Doug’s honor, it was also decided that we would shut down the 
ARSlist permanently on US Thanksgiving, giving folks until then to post their 
comments, and to signify the thanks we give to Doug for all he has done. 

My understanding is that the archives will continue to be available, 
and of course can be saved for posterity. 

For my part, it was sad news that someone who has contributed so much, 
holds so many forward thinking innovative patents singularly and jointly with 
others, would be departing. 

I was supposed to post this yesterday and it took me until today to 
accept that he really had left. I won’t be disappointed if I am proven wrong 
……. 

Dan 

Daniel Bloom 

Founder of the ARSlist in November 1993 

Active in the Remedy ARSystem world since 1.0
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: ARSystem in HTML.

[Misi Mladoniczky]

Hi,

Nothing much has happened with the definitions since ARInside was updated the 
last time. So for custom shops it is still very much relevant.

As for MyIT, SmartIT...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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March 5, 2019 6:08 PM, "Jason Miller"  wrote:
 Unfortunately ARInside is heading in that direction as well. 
 On Tue, Mar 5, 2019 at 8:19 AM LJ LongWing  wrote:  it was a great tool, but 
it aged out and stopped being relevant at one point... 
 On Tue, Mar 5, 2019 at 6:21 AM Mike Gould  wrote:Does anyone remember 
using ARSDoc with ARSPerl? I think it did something similar creating HTML based 
documentation of your entire ARS system but stopped working around the time 6.x 
came out. It was a great tool!  Regards, Michael Gould  
On Mar 5, 2019, at 3:20 AM, Misi Mladoniczky  wrote:
  Hi,

Maybe we could move the site to my server, just as we did with the ARSList?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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March 4, 2019 3:09 PM, "LJ LongWing"  wrote:

 Axton seems to have difficulty keeping the site up, probably because he left 
Remedy many years ago and doesn't use it regularly himself. Each time I'm made 
aware that it's down, I notify him and it comes back up for awhile :) 
 On Mon, Mar 4, 2019 at 6:59 AM Misi Mladoniczky  wrote:  
Hi,

I presume you are talking about ARInside.

I know that LJ contributed to the project, and might know the correct 
GIT-repository as the website http://arinside.org (http://arinside.org) seems 
to be down...

I have a recent copy if you need that.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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March 4, 2019 2:51 PM, "Kevin Candelaria"  wrote:
Good morning AR List. 

I had a tool a while back that would generate HTML of my AR System, all 
the filters, escalations, activelinks and where they lead to in a nice website. 

Anyone have an idea of the name of this tool. It was free. 

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Re: ARSystem in HTML.

[Misi Mladoniczky]

Hi,

Maybe we could move the site to my server, just as we did with the ARSList?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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March 4, 2019 3:09 PM, "LJ LongWing"  wrote:
 Axton seems to have difficulty keeping the site up, probably because he left 
Remedy many years ago and doesn't use it regularly himself. Each time I'm made 
aware that it's down, I notify him and it comes back up for awhile :) 
 On Mon, Mar 4, 2019 at 6:59 AM Misi Mladoniczky  wrote:  
Hi,

I presume you are talking about ARInside.

I know that LJ contributed to the project, and might know the correct 
GIT-repository as the website http://arinside.org (http://arinside.org) seems 
to be down...

I have a recent copy if you need that.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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March 4, 2019 2:51 PM, "Kevin Candelaria"  wrote:
Good morning AR List. 

I had a tool a while back that would generate HTML of my AR System, all 
the filters, escalations, activelinks and where they lead to in a nice website. 

Anyone have an idea of the name of this tool. It was free. 

  --
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Re: ARSystem in HTML.

[Misi Mladoniczky]

Hi,

I presume you are talking about ARInside.

I know that LJ contributed to the project, and might know the correct 
GIT-repository as the website http://arinside.org seems to be down...

I have a recent copy if you need that.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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March 4, 2019 2:51 PM, "Kevin Candelaria"  wrote:
Good morning AR List. 

I had a tool a while back that would generate HTML of my AR System, all 
the filters, escalations, activelinks and where they lead to in a nice website. 

Anyone have an idea of the name of this tool. It was free.
-- 
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Re: [EXTERNAL] Re: Letting users link to external files

[Misi Mladoniczky]

Hi,

  I went with the RTF-version, and adds the link to the RTF-field using an 
Active Link:
Here is how it looks...
Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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January 17, 2019 10:16 AM, "Misi Mladoniczky"  wrote:
 Hi,

Thank you JD, this might indeed be useful.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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January 16, 2019 3:26 PM, "JD Hood"  wrote:
 There's this method, that might help the Windows end-users:
1. Open Windows Explorer and find the file.
2. Hold down the Shift key.
3. Then right-click the file.
4. In the context menu that appears, find and click "Copy as path". This copies 
the file location to the clipboard. 
5. Then paste (right-click -or- ctrl-v) into the Remedy field. 
However, that is the local path to the file. The copied path will require 
further editing if the FQDN is needed. But if the files are all stored on the 
same network location, you could use the string manipulation operators with 
workflow to replace the drive letter designation with the FQDN 
(\serverpath...file).

That gets the path into Remedy. File security to access the file from within 
Remedy is a whole different problem to be negotiated and resolved with your 
network security folks. 
Thanks, 
-JDHood   
 On Wed, Jan 16, 2019 at 8:38 AM Misi Mladoniczky  wrote:  
Hi,

The AR Server should never need to access the files themselves, this is 
something that should be handled on the client side. They have various ways to 
manage these filed and their access permissions.

The thing I want to store is the name/link/url to the files.

I have tried the plain RTF way, and this is kind of awkward with a few 
copy/paste steps involved to get it right.
1. First browse to the file in the Windows File Explorer
2. Press ctrl-l and copy the path with ctrl-c
3. Paste the path into the RTF-field
4. Type a trailing backslash into the RTF-field
5. Mark the file in Windows File Explorer and press F3 to then copy the file 
name with ctrl-c
6. Paste the file name into the RTF-field (add the file extension .gif manually 
as my Windows File Explorer did not show it by default)
7. Mark the total pathfile-name
8. Press the RTF-field-button to make a LINK
9. Choose protocol 
10. Paste the total pathfiel-name into the designated field
11. Save the data

This process is not something that users want to do over and over...

And there also seems to be some security limitation in the Chrome browser I use 
that prevents me from actually following this link.

Using a normal file selection box triggered from the browser will not solve 
anything either, as the full path will not be something I can access using for 
example javascript.

I presume the 11 steps above can be simplified to some extend if they just 
paste the individual parts (path + filename) into text fields, and that I then 
construct the underlying link with a Set-Fields and store it in an RTF-field.

I was just hoping that there was a simpler way.

Maybe some magic key combination in Windows to copy the full path to a file. 
This at least would help to some extent...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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(http://rrr.se)
January 16, 2019 12:45 PM, "Fawver, Dustin"  wrote:
I disagree with the AWS suggestion. It creates significant file 
management overhead, especially at the beginning. There could be additional 
costs. One would also have to have a way of keeping those files synchronized. 
The issue is not one of making the files easily accessible to the AR server. 
It’s making the AR server a convenient gateway for users to quickly locate and 
access certain files, instead of having to navigate through something like File 
Explorer in Windows. 

If the AR server doesn’t have access to the file servers themselves, I 
don’t think that the view field would work, as the file server’s OS would deny 
it access. I am presuming that file security will simply be handled at the 
OS-level. 

Misi, wil

Re: [EXTERNAL] Re: Letting users link to external files

[Misi Mladoniczky]

Hi,

Thank you JD, this might indeed be useful.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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(http://rrr.se)

January 16, 2019 3:26 PM, "JD Hood"  wrote:
 There's this method, that might help the Windows end-users:
1. Open Windows Explorer and find the file.
2. Hold down the Shift key.
3. Then right-click the file.
4. In the context menu that appears, find and click "Copy as path". This copies 
the file location to the clipboard. 
5. Then paste (right-click -or- ctrl-v) into the Remedy field. 
However, that is the local path to the file. The copied path will require 
further editing if the FQDN is needed. But if the files are all stored on the 
same network location, you could use the string manipulation operators with 
workflow to replace the drive letter designation with the FQDN 
(\serverpath...file).

That gets the path into Remedy. File security to access the file from within 
Remedy is a whole different problem to be negotiated and resolved with your 
network security folks. 
Thanks, 
-JDHood   
 On Wed, Jan 16, 2019 at 8:38 AM Misi Mladoniczky  wrote:  
Hi,

The AR Server should never need to access the files themselves, this is 
something that should be handled on the client side. They have various ways to 
manage these filed and their access permissions.

The thing I want to store is the name/link/url to the files.

I have tried the plain RTF way, and this is kind of awkward with a few 
copy/paste steps involved to get it right.
1. First browse to the file in the Windows File Explorer
2. Press ctrl-l and copy the path with ctrl-c
3. Paste the path into the RTF-field
4. Type a trailing backslash into the RTF-field
5. Mark the file in Windows File Explorer and press F3 to then copy the file 
name with ctrl-c
6. Paste the file name into the RTF-field (add the file extension .gif manually 
as my Windows File Explorer did not show it by default)
7. Mark the total pathfile-name
8. Press the RTF-field-button to make a LINK
9. Choose protocol 
10. Paste the total pathfiel-name into the designated field
11. Save the data

This process is not something that users want to do over and over...

And there also seems to be some security limitation in the Chrome browser I use 
that prevents me from actually following this link.

Using a normal file selection box triggered from the browser will not solve 
anything either, as the full path will not be something I can access using for 
example javascript.

I presume the 11 steps above can be simplified to some extend if they just 
paste the individual parts (path + filename) into text fields, and that I then 
construct the underlying link with a Set-Fields and store it in an RTF-field.

I was just hoping that there was a simpler way.

Maybe some magic key combination in Windows to copy the full path to a file. 
This at least would help to some extent...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
January 16, 2019 12:45 PM, "Fawver, Dustin"  wrote:
I disagree with the AWS suggestion. It creates significant file 
management overhead, especially at the beginning. There could be additional 
costs. One would also have to have a way of keeping those files synchronized. 
The issue is not one of making the files easily accessible to the AR server. 
It’s making the AR server a convenient gateway for users to quickly locate and 
access certain files, instead of having to navigate through something like File 
Explorer in Windows. 

If the AR server doesn’t have access to the file servers themselves, I 
don’t think that the view field would work, as the file server’s OS would deny 
it access. I am presuming that file security will simply be handled at the 
OS-level. 

Misi, will you need to have ARS control what different users see 
depending upon their group membership? 
Dustin Fawver 

Sr. Help Desk Technician 

Information Technology Services 

P: 423-439-4648 

itsh...@etsu.edu (mailto:itsh...@etsu.edu) 

 (http://www.etsu.edu/helpdesk)  
From: ARSList  On Behalf Of Tauf Chowdhury
Sent: Wednesday, January 16, 2019 4:49 AM
To: ARSList 
Subject: [EXTERNAL] Re: Letting users link to external files 

You can always dump your files in an AWS S3 bucket and set appropriate 
general ac

Re: [EXTERNAL] Re: Letting users link to external files

[Misi Mladoniczky]

Hi,

The AR Server should never need to access the files themselves, this is 
something that should be handled on the client side. They have various ways to 
manage these filed and their access permissions.

The thing I want to store is the name/link/url to the files.

I have tried the plain RTF way, and this is kind of awkward with a few 
copy/paste steps involved to get it right.
1. First browse to the file in the Windows File Explorer
2. Press ctrl-l and copy the path with ctrl-c
3. Paste the path into the RTF-field
4. Type a trailing backslash into the RTF-field
5. Mark the file in Windows File Explorer and press F3 to then copy the file 
name with ctrl-c
6. Paste the file name into the RTF-field (add the file extension .gif manually 
as my Windows File Explorer did not show it by default)
7. Mark the total pathfile-name
8. Press the RTF-field-button to make a LINK
9. Choose protocol 
10. Paste the total pathfiel-name into the designated field
11. Save the data

This process is not something that users want to do over and over...

And there also seems to be some security limitation in the Chrome browser I use 
that prevents me from actually following this link.

Using a normal file selection box triggered from the browser will not solve 
anything either, as the full path will not be something I can access using for 
example javascript.

I presume the 11 steps above can be simplified to some extend if they just 
paste the individual parts (path + filename) into text fields, and that I then 
construct the underlying link with a Set-Fields and store it in an RTF-field.

I was just hoping that there was a simpler way.

Maybe some magic key combination in Windows to copy the full path to a file. 
This at least would help to some extent...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
January 16, 2019 12:45 PM, "Fawver, Dustin"  wrote:
I disagree with the AWS suggestion. It creates significant file 
management overhead, especially at the beginning. There could be additional 
costs. One would also have to have a way of keeping those files synchronized. 
The issue is not one of making the files easily accessible to the AR server. 
It’s making the AR server a convenient gateway for users to quickly locate and 
access certain files, instead of having to navigate through something like File 
Explorer in Windows. 

If the AR server doesn’t have access to the file servers themselves, I 
don’t think that the view field would work, as the file server’s OS would deny 
it access. I am presuming that file security will simply be handled at the 
OS-level. 

Misi, will you need to have ARS control what different users see 
depending upon their group membership? 
Dustin Fawver 

Sr. Help Desk Technician 

Information Technology Services 

P: 423-439-4648 

itsh...@etsu.edu (mailto:itsh...@etsu.edu) 

 (http://www.etsu.edu/helpdesk)  
From: ARSList  On Behalf Of Tauf Chowdhury
Sent: Wednesday, January 16, 2019 4:49 AM
To: ARSList 
Subject: [EXTERNAL] Re: Letting users link to external files 

You can always dump your files in an AWS S3 bucket and set appropriate 
general access permissions. You can then just hyperlink to the files in 
question. 
Sent from my iPhone 
On Jan 16, 2019, at 4:27 AM, Misi Mladoniczky  wrote: 
Hi,

No, that is not what is needed. There are a lot of different permissions on the 
file system level, and we can not have the AR server access the file servers.

I just want to have an easy way to pick a file/path (or copy/paste it) into a 
Remedy form, and then be able to display this as a clickable link (or have a 
button to open it).

It would also be nice if the file could be loaded for preview in a View Field 
on request...

Best Regards - Misi, RRR AB,  http://www.rrr.se 
(https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.rrr.se&c=E,1,u5_y3ROAsWsSMfGef8d6fG-T07CdXwp09gNeEnp1QX1M43TD7KdlL41X_6SsGbTvaZfnyjRnTl4ZwPIkcePbU5aRUDRr-bSfLz57qSQFR6uIuHFVJdj_Ng,,&typo=1)
 (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(https://linkprotect.cudasvc.com/url?a=http%3a%2f%2frrr.se&c=E,1,nN9lAR4sbaMGYdtnsEMtP0O-_JMSFcBLSH_Wh6H6HyUDk4pjbxOnczM6IJ-QuxGGXdCXLoV580A_nNJw_I1AEtDiYoW82-KJ5FRq3eBSIXwi-pLg&typo=1)
January 15, 2019 1:52 PM, "LJ LongWing"  wrote: 
I have 

Re: Letting users link to external files

[Misi Mladoniczky]

Hi,

No, that is not what is needed. There are a lot of different permissions on the 
file system level, and we can not have the AR server access the file servers.

I just want to have an easy way to pick a file/path (or copy/paste it) into a 
Remedy form, and then be able to display this as a clickable link (or have a 
button to open it).

It would also be nice if the file could be loaded for preview in a View Field 
on request...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
January 15, 2019 1:52 PM, "LJ LongWing"  wrote:
 I have a file system ardbc plugin I've been working on that would work well to 
enable that activity.  
On January 15, 2019 5:37:54 AM "Misi Mladoniczky"  wrote:  Hi,

What would be good ways to allow users to enter a link to an external file or 
directory in the file system, and then allow other users follow these links to 
open the files/directories?

The interface would be Mid-Tier.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se) 
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https://mailman.rrr.se/cgi/listinfo/arslist 
(https://mailman.rrr.se/cgi/listinfo/arslist)
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Letting users link to external files

[Misi Mladoniczky]

Hi,

What would be good ways to allow users to enter a link to an external file or 
directory in the file system, and then allow other users follow these links to 
open the files/directories?

The interface would be Mid-Tier.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Run ACTL when Table Field Editable Checkbox value has been Changed...

[Misi Mladoniczky]

Hi Carl, 

Not exactly (I think, as I have no idea how the approval console looks 
;-) 

I want to use a checkbox to show if various tasks are done or not, and 
then have them check or uncheck this checkbox. When they do, I need to fire 
some workflow and possibly give feedback. 

My colleague actually found a solution, which did not involve 
Javascript but it did involve some CSS. It works fine now, but who knows what 
will happen later... 

We created a flat button with a transparent image that we let CSS slide 
on top of the checkbox. When the user clicks the button we toggle the checkbox 
and run the workflow :-)
 Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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(http://rrr.se)
November 30, 2018 5:40 PM, "Carl Wilson"  wrote:
Hi Misi, 

As put on communities, are you wanting to do something similar to when 
you click the approve button in the table on the Approval Central? 
-- 

Kind Regards, 

Carl Wilson  
From: ARSList  On Behalf Of Misi Mladoniczky
Sent: 30 November 2018 12:37
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: Run ACTL when Table Field Editable Checkbox value has been Changed... 
Hi, 

I have a Table field with an Editable Checkbox. 

I want a similar functionality like a normal Checkbox field where I run 
an ACTL on Return, but this is not possible in a Column Checkbox Field... 

The user can Check/Uncheck one ore more of the Checkboxes in the table, 
and then I can have the user click a button saying "Save". Then it is easy to 
loop the table and do something. But... 

I have a requirement to do something immediately when the user Checks 
or Unchecks an individual Checkbox. 

Any ideas, or am I missing something fundamental/simple??? Hoping to 
avoid Javascript... 

Best Regards - Misi, RRR AB, http://rrr.se (http://rrr.se) 

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) 
(ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)   
 
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Run ACTL when Table Field Editable Checkbox value has been Changed...

[Misi Mladoniczky]

Hi, 

I have a Table field with an Editable Checkbox. 

I want a similar functionality like a normal Checkbox field where I run 
an ACTL on Return, but this is not possible in a Column Checkbox Field... 

The user can Check/Uncheck one ore more of the Checkboxes in the table, 
and then I can have the user click a button saying "Save". Then it is easy to 
loop the table and do something. But... 

I have a requirement to do something immediately when the user Checks 
or Unchecks an individual Checkbox. 

Any ideas, or am I missing something fundamental/simple??? Hoping to 
avoid Javascript... 

 Best Regards - Misi, RRR AB, http://rrr.seBest Regards - Misi, RRR AB, 
http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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Re: BMC Remedy Decommissioning Process

[Misi Mladoniczky]

Hi,

The other key takeaway from Peter Adams was that "perpetual licenses" would 
allow you to use the system even after you stop paying support. This situation 
should be true for most sites if you are not using Remedy On Demand/Helix.

It will of course prevent you from getting updates and patches, but if you put 
everything on a virtual machine/cloud server, there is no reason to fear a 
sudden hardware failure.

The important thing is to be able to use your license keys for any replacement 
machine, as these will not be re-generated for you by BMC Support.

So check with your sales rep if you have perpetual licenses.

Another note on the Demo licensed (unlicensed) server is that while it will 
technically give you read access to the data (regardless of the number of 
records), it might not be something you would be allowed to use unless it is 
for Demo purposes.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
November 28, 2018 10:22 AM, "Carl Wilson"  wrote:
Hi, 

I believe Peter Adams hit the nail on the head here, you need to check 
with your BMC representative as Peter mentions not all pricing plans allow Read 
only access. 

I came across this same dilemma for a new client this year where the 
EULA changed where Read only licencing was not permitted. 
-- 

Kind Regards, 

Carl Wilson  
From: ARSList  On Behalf Of Theo Fondse
Sent: 27 November 2018 21:17
To: 'ARSList' 
Subject: RE: BMC Remedy Decommissioning Process 

At minimum, you can back up the Remedy database and scrap the entire 
system after verifying the last backup. 

You can always access the data directly from the restored DB if needs 
be. 

There should not be any issue if you retain the system as-is and make 
it “read-only” in whatever way you choose. 

Best Regards, 

Theo Fondse 

From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:arslist-boun...@arslist.org)] On Behalf Of Dave Shellman
Sent: Monday, 26 November, 2018 02:35 PM
To: ARSList 
Subject: Re: BMC Remedy Decommissioning Process 
Good day Sriram 
You should be able to access the data using read licenses. Especially 
since no changes will be made. 
Dave 
On Mon, Nov 26, 2018 at 5:50 AM sriram pm  wrote:  
Hi Misi, 
We have already moved to a different ITSM Tool. The licensing completes 
by Dec 2018 and we have already stopped using the tool. We want only the 
read-only archival data as per the company data retention policy. We would 
remove all the paid licenses and hold only the demo license for retrieving the 
archived data. I remember when I worked for other companies they used to have 
the Remedy Server running in a read only mode with the demo license in place 
for pulling archived data. 
Just wanted to confirm/understand whether this policy with BMC is still 
valid or not. 
Regards, 
Sriram. 
On Mon, Nov 26, 2018 at 2:30 PM Misi Mladoniczky  wrote: 
Hi,

I thought that you might even continue to use the licenses you have on your 
server and just stop paying support. You will then not be able to get upgrades, 
support or new license keys if you need to reinstall.

Another solution is to dump out the data to ARX-files and convert these to 
HTML-pages where you can then review data there if you need to.

I have created a set of free tools to accomplish exactly this task:
- RRR|Chive to dump data to ARX-files: https://rrr.se/cgi/index?pg=chive 
(https://rrr.se/cgi/index?pg=chive)
- RRR|ArxToHtml to convert the ARX-files and Form Definitions to crude 
HTML-pages that you store on a file share: 
https://rrr.se/cgi/tools/main?tool=rrrArxToHTML 
(https://rrr.se/cgi/tools/main?tool=rrrArxToHTML)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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(http://rrr.se)
November 26, 2018 8:33 AM, "sriram pm"  wrote: 
Hi Experts, 

Query regarding BMC Remedy Decommissioning. As part of the data 
retention policy we need to retain the data. In my previous organizations they 
used to remove the all the paid licenses from remedy and server will run with 
the standard demo licenses. This demo login would be used to pull data from 
rem

Re: BMC Remedy Decommissioning Process

[Misi Mladoniczky]

Hi,

I thought that you might even continue to use the licenses you have on your 
server and just stop paying support. You will then not be able to get upgrades, 
support or new license keys if you need to reinstall.

Another solution is to dump out the data to ARX-files and convert these to 
HTML-pages where you can then review data there if you need to.

I have created a set of free tools to accomplish exactly this task:
- RRR|Chive to dump data to ARX-files: https://rrr.se/cgi/index?pg=chive 
(https://rrr.se/cgi/index?pg=chive)
- RRR|ArxToHtml to convert the ARX-files and Form Definitions to crude 
HTML-pages that you store on a file share: 
https://rrr.se/cgi/tools/main?tool=rrrArxToHTML 
(https://rrr.se/cgi/tools/main?tool=rrrArxToHTML)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
November 26, 2018 8:33 AM, "sriram pm"  wrote:
Hi Experts, 

Query regarding BMC Remedy Decommissioning. As part of the data 
retention policy we need to retain the data. In my previous organizations they 
used to remove the all the paid licenses from remedy and server will run with 
the standard demo licenses. This demo login would be used to pull data from 
remedy based on requirements from the users. 

Just wanted to confirm whether this decommissioning process is still 
applicable. If not please let me know the current process. 

Thank you, 

Sriram.
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Re: Java 9 or later for Remedy?

[Misi Mladoniczky]

Peter Adams and Mark Walter,

Thank you for your information regarding this!

I guess we all look forward to future updates on this topic.

So how would using the OpenJDK affect things? I presume it will work just fine, 
but BMC might not want to support the installation?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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(http://rrr.se)
October 10, 2018 4:28 PM, "Adams, Peter"  wrote:
For Remedy we are on a 6-month release cadence. Last release was in Aug 
2018, and next release is planned for end of February. 

Java 11 support is a topic we are discussing, as stated at  
https://communities.bmc.com/docs/DOC-108051 
(https://communities.bmc.com/docs/DOC-108051) 

We plan to provide additional details about our plans for Remedy soon. 

Peter 

Sr. Director, Product Management 

Remedy 

From: ARSList  on behalf of Misi Mladoniczky 
Reply-To: ARSList 
Date: Wednesday, October 10, 2018 at 7:12 AM
To: ARSList 
Subject: Re: Java 9 or later for Remedy? 
Hi,

Thank you for the information.

We now have Java 11 I guess, so I guess it is time for Remedy to move on...

A customer of mine is concerned by the fact that the cost of using Java 8 will 
increase significantly after January 2018 which seems to be corroborated to 
some extent by the Oracle web site:  
https://www.oracle.com/technetwork/java/javase/eol-135779.html 
(https://urldefense.proofpoint.com/v2/url?u=https-3A__www.oracle.com_technetwork_java_javase_eol-2D135779.html&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=-p3bdWG7vYdkTt7drxJU1lGabyBnkFDsCeyI4HR-08o&m=qg42Ckl4SbvzrsM2PP_B7Jklakv941_rPGfjttogRkE&s=mm6szX2W9V8hIb3_8mq-xnhS9mAg3xA4lOOdJp6RFRs&e=)

So when is the next release of Remedy due, and are they working on Java 11 
support?

Best Regards - Misi, RRR AB,  http://www.rrr.se 
(https://urldefense.proofpoint.com/v2/url?u=http-3A__www.rrr.se&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=-p3bdWG7vYdkTt7drxJU1lGabyBnkFDsCeyI4HR-08o&m=qg42Ckl4SbvzrsM2PP_B7Jklakv941_rPGfjttogRkE&s=ORJIQJjTvLIVWwc9lUYPaQuTqK2ZfdbGKgCcdDL7LQo&e=)
 (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(https://urldefense.proofpoint.com/v2/url?u=http-3A__rrr.se&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=-p3bdWG7vYdkTt7drxJU1lGabyBnkFDsCeyI4HR-08o&m=qg42Ckl4SbvzrsM2PP_B7Jklakv941_rPGfjttogRkE&s=yTatHgIZPD1vZ1YK-lYd8golAzQp598abHX9yZDsLeM&e=)
October 10, 2018 2:20 PM, "Walters, Mark"  wrote: 
Yes, the server won’t start Java 9 for some reason and, as both 9 and 
10 are short term support versions, I don’t think there’s going to be much 
effort to fix this. My understanding is that changes will be made for Java 11 
in a future release. 

Mark 
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: 10 October 2018 13:06
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: Java 9 or later for Remedy? 
Hi,

The compatibility matrix for version 18.08 of Remedy AR System Server states 
that:
"Java 9 (or higher) is not supported for any version of Remedy AR System across 
any platform/operating system."

Has anyone tried to run it on version 9 (or higher)?

Best Regards - Misi, RRR AB,  http://www.rrr.se 
(https://urldefense.proofpoint.com/v2/url?u=http-3A__www.rrr.se&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=tPMpdg1l8D1lzyzE-xoa0XrGmcAGt3781EL-e9dAnSw&m=0yGv9Wd0XoCWGKIHRB2X1fELGrWNZb5Y_13lNccE1UY&s=6R0dtePHpj0CserbXbZyOK3qIfkyeHtZ8TAQ6j_1EZs&e=)
 (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(https://urldefense.proofpoint.com/v2/url?u=http-3A__rrr.se&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=tPMpdg1l8D1lzyzE-xoa0XrGmcAGt3781EL-e9dAnSw&m=0yGv9Wd0XoCWGKIHRB2X1fELGrWNZb5Y_13lNccE1UY&s=t0wSml69FLJ_HGgGeJVRouB7qduzxZnBPI8TgKcYX_k&e=)
  

BMC Software Limited Registered Office: Building E2, Eskdale Road, 
Winnersh, Wokingham, Berkshire, United Kingdom,

Re: Java 9 or later for Remedy?

[Misi Mladoniczky]

Hi,

Thank you for the information.

We now have Java 11 I guess, so I guess it is time for Remedy to move on...

A customer of mine is concerned by the fact that the cost of using Java 8 will 
increase significantly after January 2018 which seems to be corroborated to 
some extent by the Oracle web site: 
https://www.oracle.com/technetwork/java/javase/eol-135779.html 
(https://www.oracle.com/technetwork/java/javase/eol-135779.html)

So when is the next release of Remedy due, and are they working on Java 11 
support?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 10, 2018 2:20 PM, "Walters, Mark"  wrote:
Yes, the server won’t start Java 9 for some reason and, as both 9 and 
10 are short term support versions, I don’t think there’s going to be much 
effort to fix this. My understanding is that changes will be made for Java 11 
in a future release. 

Mark 
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: 10 October 2018 13:06
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: Java 9 or later for Remedy? 
Hi,

The compatibility matrix for version 18.08 of Remedy AR System Server states 
that:
"Java 9 (or higher) is not supported for any version of Remedy AR System across 
any platform/operating system."

Has anyone tried to run it on version 9 (or higher)?

Best Regards - Misi, RRR AB,  http://www.rrr.se 
(https://urldefense.proofpoint.com/v2/url?u=http-3A__www.rrr.se&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=tPMpdg1l8D1lzyzE-xoa0XrGmcAGt3781EL-e9dAnSw&m=0yGv9Wd0XoCWGKIHRB2X1fELGrWNZb5Y_13lNccE1UY&s=6R0dtePHpj0CserbXbZyOK3qIfkyeHtZ8TAQ6j_1EZs&e=)
 (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(https://urldefense.proofpoint.com/v2/url?u=http-3A__rrr.se&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=tPMpdg1l8D1lzyzE-xoa0XrGmcAGt3781EL-e9dAnSw&m=0yGv9Wd0XoCWGKIHRB2X1fELGrWNZb5Y_13lNccE1UY&s=t0wSml69FLJ_HGgGeJVRouB7qduzxZnBPI8TgKcYX_k&e=)
 BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
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Java 9 or later for Remedy?

[Misi Mladoniczky]

Hi,

The compatibility matrix for version 18.08 of Remedy AR System Server states 
that:
"Java 9 (or higher) is not supported for any version of Remedy AR System across 
any platform/operating system."

Has anyone tried to run it on version 9 (or higher)?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
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Re: Table field refresh in Remedy 18.05

[Misi Mladoniczky]

Hi Tim!

Thanks for the suggestion. Did this already without success :-(

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 9, 2018 10:53 PM, "Powell, Timothy"  wrote:
Change the “Field Value” to “Field Name” 
Tim Powell 

Remedy Administrator  
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: Tuesday, October 9, 2018 4:34 PM
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: [EXTERNAL] Table field refresh in Remedy 18.05 
Hi,

I am on 18.05, Oracle, Linux.

I am trying to do a simple table-refresh from an Active Link, but in Dev Studio 
I can not even pick the Table-field for the Change Field action.

If I load an old Active Link the table field shows, but it is underlined with 
red and the action does not seem to trigger in Mid-Tier...
So how are you supposed to do this? Am I doing some obvious mistake?

When running Mid-Tier Active Link logging it looks like this, but the refresh 
does not happen:
When choosing a column instead it looks like this in the Mid-Tier Active Link 
logging, or in other words nothing happens:
Any suggestions?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)
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Re: Table field refresh in Remedy 18.05

[Misi Mladoniczky]

Hi Carl!

That seems to do the trick :-)

Any idea why or when this can happen?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 9, 2018 10:44 PM, "Carl Wilson"  wrote:
Hi,
Try creating a new workspace in the Dev Studio and recreating you AL. 
Cheers
 On Tue, 9 Oct 2018, 21:38 Misi Mladoniczky,  wrote:  
Hi,

I am on 18.05, Oracle, Linux.

I am trying to do a simple table-refresh from an Active Link, but in Dev Studio 
I can not even pick the Table-field for the Change Field action.

If I load an old Active Link the table field shows, but it is underlined with 
red and the action does not seem to trigger in Mid-Tier...
So how are you supposed to do this? Am I doing some obvious mistake?

When running Mid-Tier Active Link logging it looks like this, but the refresh 
does not happen:
When choosing a column instead it looks like this in the Mid-Tier Active Link 
logging, or in other words nothing happens:
Any suggestions?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)  
--
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ARSList@arslist.org (mailto:ARSList@arslist.org)
https://mailman.rrr.se/cgi/listinfo/arslist 
(https://mailman.rrr.se/cgi/listinfo/arslist)
-- 
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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Table field refresh in Remedy 18.05

[Misi Mladoniczky]

Hi,

I am on 18.05, Oracle, Linux.

I am trying to do a simple table-refresh from an Active Link, but in Dev Studio 
I can not even pick the Table-field for the Change Field action.

If I load an old Active Link the table field shows, but it is underlined with 
red and the action does not seem to trigger in Mid-Tier...
So how are you supposed to do this? Am I doing some obvious mistake?

When running Mid-Tier Active Link logging it looks like this, but the refresh 
does not happen:
When choosing a column instead it looks like this in the Mid-Tier Active Link 
logging, or in other words nothing happens:
Any suggestions?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Don't miss this years Remedy conference in less than two months!

[Misi Mladoniczky]

(https://www.smac-conference.com/register)
SMAC IS BACK! (https://www.smac-conference.com/register)
This year's conference, in partnership with flagship sponsor BMC 
Software, is sure to help grow and shape what's next for Service Management & 
Automation process, tools, and technology in your organization. Don't miss this 
year's all new line up of the industry's most innovative speakers and 
introduction to the newest technologies that you'll want to get your hands on. 

• NEW Breakout sessions presented by HDI, BMC, and a host of exciting 
speakers!
• Networking celebration party including a top Vegas show!
• Redesigned vendor showcase featuring a daily scavenger hunt and daily prize 
drawings!  

Check out the 2018 Conference website (https://www.smac-conference.com) 
and take advantage of early bird pricing — just $750 for the entire conference. 
Use code "early." 

Registration is open! (https://www.smac-conference.com/register)
 (https://www.smac-conference.com/register)   
 (https://www.smac-conference.com/)
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Re: Email Engine Conditional Capabilities?

[Misi Mladoniczky]

Hi,

I guess you can build filters on the AR System Email Messages form that does 
something like a REPLACE("", "") to remove empty rows.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


August 30, 2018 12:57 PM, "Thomas Miskiewicz"  wrote:

> Hello Listers!
> 
> Does the ARS Email Engine have to conditional capabilities? For instance if 
> HTLM row empty then
> hide it.
> 
> Thomas
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist

-- 
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Re: Where to find the ITSM Suite Entry Points?

[Misi Mladoniczky]

Try my RRR|Alias search functinality, no new version but it usually stays the 
same:

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
August 22, 2018 12:07 PM, "Thomas Miskiewicz"  wrote:
Hello Listers,
where I do find the Entry Points like New Incident and Search Incident in the 
ITSM Suite? 
Thank you 
Thomas
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Possible delivery problems now fixed

[Misi Mladoniczky]

Hi,

There was a glitch on the server where a disk filled up, and a few emails might 
have failed to be delivered starting at 6 AM CET-1 today...

It should now be fixed.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
-- 
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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Is rrChive suitable for migrating groups?

[Misi Mladoniczky]

Hi,

As Joel says, run multiple instances of RRR|Chive.

I presume you do not have 250 million records in one form!?

Expect the first run to be slow, and the next SYNCTOTARGET run to be much 
faster. The third can be run after that, and it will be even faster as the 
delta data will be much less.

Check the logs after the second run to see slow forms with a lot of updater 
records, and handle these in separate config files/instances.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
June 2, 2018 12:23 AM, "Joel D Sender"  wrote:
One trick to speed things up is to open multiple command windows and 
run multiple rrChive instances. 

I separate the jobs based on application (INCLUDE Field-1 LIKE ”INC%” 
or “CHG%”, etc.) 

It’s important to have a few more FAST servers defined than the number 
of rrChive threads you’re running. 

Monitor the server load after adding each thread. 

HTH, 

Joel 

Joel Sender * jdsen...@earthlink.net (mailto:jdsen...@earthlink.net)  

From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Thomas Miskiewicz
Sent: Friday, June 1, 2018 6:31 AM
To: ARSList
Subject: Re: Is rrrchive suitable for migrating groups? 
Cool, thanks Misi. Hopefully last question: can I somehow speed up the 
migration by setting Simenon the target? Got 250 Million Records to move. 
On Fri 1. Jun 2018 at 15:28, Misi Mladoniczky  wrote: 

Hi,

transfertype=SYNCTOTARGET

And typically you would NOT use any qualification at all so that all records 
are handled. SYNCTOTARGET cat be tricky in combination with a qualification.
Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)

June 1, 2018 9:16 AM, "Thomas Miskiewicz"  wrote:

> Sorry Misi - you’re right. I was able to solve in the mean time.
>
> Still got this question for you. Let’s say I copy data on day 1. Which is the 
> best option to synch
> on day 2, by synch I mean update records that are newer and delete records 
> that have been deleted
> in the meantime?
>
> Thank you
>
> Thomas
>
>> On Jun 1, 2018, at 9:08 AM, Misi Mladoniczky  wrote:
>>
>> Hi,
>>
>> Apparently your RRR|Chive config file is not correct.
>>
>> You did not supply a copy for us to review so there is no way to help you 
>> further.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
>> MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se 
>> (http://rrr.se)
>>
>> May 25, 2018 2:13 PM, "Thomas Miskiewicz"  wrote:
>>
>>> Hi there,
>>>
>>> trying to migrate groups. There are 3100 group on source. Chive says it 
>>> will migrate 9000! I let it
>>> do it anyway. Result: target gas 15 groups before and after the migration!
>>>
>>> What am I missing?
>>>
>>> Thomas
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>>> ARSList@arslist.org (mailto:ARSList@arslist.org)
>>> https://mailman.rrr.se/cgi/listinfo/arslist 
>>> (https://mailman.rrr.se/cgi/listinfo/arslist)
>>
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>> https://mailman.rrr.se/cgi/listinfo/arslist 
>> (https://mailman.rrr.se/cgi/listinfo/arslist)
>
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> (https://mailman.rrr.se/cgi/listinfo/arslist)

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Re: Is rrrchive suitable for migrating groups?

[Misi Mladoniczky]

Hi,

transfertype=SYNCTOTARGET

And typically you would NOT use any qualification at all so that all records 
are handled. SYNCTOTARGET cat be tricky in combination with a qualification.


Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

June 1, 2018 9:16 AM, "Thomas Miskiewicz"  wrote:

> Sorry Misi - you’re right. I was able to solve in the mean time.
> 
> Still got this question for you. Let’s say I copy data on day 1. Which is the 
> best option to synch
> on day 2, by synch I mean update records that are newer and delete records 
> that have been deleted
> in the meantime?
> 
> Thank you
> 
> Thomas
> 
>> On Jun 1, 2018, at 9:08 AM, Misi Mladoniczky  wrote:
>> 
>> Hi,
>> 
>> Apparently your RRR|Chive config file is not correct.
>> 
>> You did not supply a copy for us to review so there is no way to help you 
>> further.
>> 
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>> 
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>> 
>> May 25, 2018 2:13 PM, "Thomas Miskiewicz"  wrote:
>> 
>>> Hi there,
>>> 
>>> trying to migrate groups. There are 3100 group on source. Chive says it 
>>> will migrate 9000! I let it
>>> do it anyway. Result: target gas 15 groups before and after the migration!
>>> 
>>> What am I missing?
>>> 
>>> Thomas
>>> --
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>> 
>> --
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>> https://mailman.rrr.se/cgi/listinfo/arslist
> 
> --
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Re: Is rrrchive suitable for migrating groups?

[Misi Mladoniczky]

Hi,

Apparently your RRR|Chive config file is not correct.

You did not supply a copy for us to review so there is no way to help you 
further.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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May 25, 2018 2:13 PM, "Thomas Miskiewicz"  wrote:

> Hi there,
> 
> trying to migrate groups. There are 3100 group on source. Chive says it will 
> migrate 9000! I let it
> do it anyway. Result: target gas 15 groups before and after the migration!
> 
> What am I missing?
> 
> Thomas
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist

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Re: FW: ARSList Digest, Vol 23, Issue 5

[Misi Mladoniczky]

Hi,

There was a problem with a server relaying emails to the ARSList. The server 
was down from Sunday to Monday. All messages should now have been delivered. 

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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May 21, 2018 9:59 AM, gurupra...@trimeg.co.uk wrote:

> Hi There,
> 
> I didn't receive the email sent by "jdsen...@earthlink.net" to Arlist. I am
> new to arslist. So not sure how this functions. Please help.
> 
> Regards,
> Guru
> 
> -Original Message-
> From: ARSList  On Behalf Of
> arslist-requ...@arslist.org
> Sent: 19 May 2018 11:00
> To: arslist@arslist.org
> Subject: ARSList Digest, Vol 23, Issue 5
> 
> Send ARSList mailing list submissions to
> arslist@arslist.org
> 
> To subscribe or unsubscribe via the World Wide Web, visit
> https://mailman.rrr.se/cgi/listinfo/arslist
> or, via email, send a message with subject or body 'help' to
> arslist-requ...@arslist.org
> 
> You can reach the person managing the list at
> arslist-ow...@arslist.org
> 
> When replying, please edit your Subject line so it is more specific than
> "Re: Contents of ARSList digest..."
> 
> Today's Topics:
> 
> 1. Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
> Email Notification for Work Order (Joel D Sender)
> 
> --
> 
> Message: 1
> Date: Fri, 18 May 2018 10:46:45 -0700
> From: "Joel D Sender" 
> To: "'ARSList'" 
> Subject: Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
> Email Notification for Work Order
> Message-ID:
> 
>  VkEBAA==@earthlink.net>
> 
> Content-Type: text/plain; charset="utf-8"
> 
> ARSlisters,
> 
> Having successfully implemented, FOR MyIT & SmartIT,
> https://communities.bmc.com/docs/DOC-33095
> 
> ?How to Notify Assignee of a Worklog Update and Display the Worklog Note,
> Submitter Name, Submitter ID in the Email Notification for INC?
> 
> We?re attempting to implement https://communities.bmc.com/docs/DOC-34545
> 
> ?Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter
> Name, Submitter ID in the Email Notification for Work Order?.
> 
> In both cases, the described Active Link actions were performed in a filter
> to work with MyIT / SmartIT.
> 
> The comments section describes the problem we?re seeing: two Work Info
> entries, with the same comment, are being created.
> 
> The incorrect entry is created OOB when a W.O. is updated by the Assignee to
> notify the Requestor.
> 
> Since the requestor is submitting the note, this entry isn?t needed.
> 
> Combing through filter logs has been less productive than usual. 
> 
> Has anyone solved this?
> 
> Thanks,
> 
> Joel
> 
> Joel Sender * jdsen...@earthlink.net 
> 
> ---
> This email has been checked for viruses by Avast antivirus software.
> https://www.avast.com/antivirus
> -- next part --
> An HTML attachment was scrubbed...
> URL:
>  l>
> 
> --
> 
> Subject: Digest Footer
> 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> 
> --
> 
> End of ARSList Digest, Vol 23, Issue 5
> **
> 
> -- 
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Re: Non-admin users kicked out after upgrade to 9.1.04.002

[Misi Mladoniczky]

Hi,

A long shot, as I do not think it manifests in that way for the users. Maybe 
the system was bumpted into Admin Only Mode, which is a setting in 
ar.conf/Server Information form?
Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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May 14, 2018 6:27 PM, "Fawver, Dustin"  wrote:
Greetings! 

I have a ticket in with BMC regarding this issue, but I’m losing some 
dev time about it. I wanted to see if someone here would be familiar with it. 

I have a system that was running ARS 9.1.02. I upgraded it to 9.1.04 
with no intermediate upgrades. I applied Patch 002 to the platform. We have a 
custom home page with menus, links and buttons that typically just open up a 
form in a new window. As an admin user, things work just fine. For a non-admin 
user, after clicking on a button to bring up a form, the window opens up, but 
the user is then shown the login screen again. I tried just changing the URL to 
the name of the form, but that doesn’t help. It doesn’t matter which browser is 
being used. 

Form permissions have not changed since the upgrade. I verified with 
Dev Studio that the forms in question have Public permission. If I have to, I 
can restore the database from a backup and roll the server back to a snapshot 
point. 

I just noticed when the login screen comes back up, the URL has the 
cacheid parameter missing and replaced it with a question mark. I don’t know if 
that has any significance. 

Thanks! 

Dustin Fawver 

Sr. Help Desk Technician 

Information Technology Services 

P: 423-439-4648 

itsh...@etsu.edu (mailto:itsh...@etsu.edu) 

 (http://www.etsu.edu/helpdesk)
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Re: Trouble getting rrrchive to run

[Misi Mladoniczky]

Hi,

You see exactly what the problem is in the log with normal logging turned on.

You get ARERR 91 with the additional text "RPC: Unable to receive; Asynchronous 
event occurred".

You should might want to work with BMC support on this.

To debug you might use the driver program to do an RPC call both with the 
7.6.04 API and the 9.1 API to check if this makes a difference in your case.

You could also set ARAPILOGGING to 1 prior to running RRR|Chive to get the 
exact API-calls and data to feed to driver in order to reproduce this.

If you have the correct server IP and tcp port it should work.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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May 2, 2018 3:44 PM, "Thomas Miskiewicz"  wrote:
Thank you, Misi! 
Is there an advanced logging that would help where the problem is? 
Thomas 
On 2. May 2018, at 15:36, Misi Mladoniczky  wrote:
 Hi,

No, different server versions work just fine.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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May 2, 2018 2:55 PM, "Thomas Miskiewicz"  wrote:
The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?
On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote: 
 It's definitely compatible with 9.x I just did a 9.1.00 to 9.1.04 transfer and 
my config looks like this. Worked perfectly fine. source_server =  
source_tcp = 2020
source_user =  
source_password =  
target_server =  
target_tcp = 2020
target_user =  
target_password =  
target_disabledeletefltr = YES 
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, 
HPD:Template Associations, 
HPD:TemplateCustMapping, 
HPD:TemplateSPGAssoc, 
splitsearch = YES
transfertype = SYNCIFNEWER
logfile = AUTO
progressbar = YES  

  From: ARSList  on behalf of Thomas Miskiewicz 
Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: Trouble getting rrrchive to run
Hi Listers,
I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc 
(https://rrr.se/cgi/index?pg=chive-doc)) to migrate data from Remedy 7.6.4 to 
Remedy 9.1. 
Here's my config file: 
 rrrchive.cfg source_server = sourceservername source_tcp = 1100 source_user = 
myusername source_password = PROMPT source_form = MyTestForm target_server = 
targetservername target_tcp = 1400 target_user = myusername target_password = 
PROMPT target_form = MyTestForm splitsearch = YES transfertype = SYNCTOTARGET 
logfile = AUTO loglevel = DEBUG progressbar = YES  and here's my log: 
rrrchive.log 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5076 2 Program Start: configfile=rrrchive.cfg 3 
rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) 5 
rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) 7 
rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
line=389 8 ARGetServerInfo(server=targetservername, 
AR_SERVER_INFO_DELAY_RECACHE_TIME) 9 API CALL SEVERITY: AR_RETURN_ERROR, 
failure, status contains details 10 ARStatusList: contains 1 messages 11 
Number: ARERR 91 12 Message: Cannot open catalog; Message number = 91 13 
Append: RPC: Unable to receive; Asynchronous event occurred 14 15 rrrchive: 
2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, line=5090 16 
Program End: configfile=rrrchive.cfg, timetorun=0:00:16  Questions: 1. Does the 
error ARERR 91 mean, that rrrchive is not compatible with Remedy 9.1? I found 
here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550 
(https://communities.bmc.com/message/133550): "A less common cause of this 
error is running an API program that is incompatible with the AR System 
server."  
2. The rrrchive config installation instruction says: "Make sure that the 
following shared objects are in the LD_LIBRARY_PATH. Copying the included 
libraries to the installation directory will allways work."
My guess is, that in my case the app should use different shared objects for 
the source server and different for the target server.  
Is it possible to confi

Re: Trouble getting rrrchive to run

[Misi Mladoniczky]

Hi,

No, different server versions work just fine.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
May 2, 2018 2:55 PM, "Thomas Miskiewicz"  wrote:
The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?
On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote: 
 It's definitely compatible with 9.x I just did a 9.1.00 to 9.1.04 transfer and 
my config looks like this. Worked perfectly fine. source_server =  
source_tcp = 2020
source_user =  
source_password =  
target_server =  
target_tcp = 2020
target_user =  
target_password =  
target_disabledeletefltr = YES 
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, 
HPD:Template Associations, 
HPD:TemplateCustMapping, 
HPD:TemplateSPGAssoc, 
splitsearch = YES
transfertype = SYNCIFNEWER
logfile = AUTO
progressbar = YES  

  From: ARSList  on behalf of Thomas Miskiewicz 
Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: Trouble getting rrrchive to run
Hi Listers,
I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc 
(https://rrr.se/cgi/index?pg=chive-doc)) to migrate data from Remedy 7.6.4 to 
Remedy 9.1. 
Here's my config file: 
 rrrchive.cfg source_server = sourceservername source_tcp = 1100 source_user = 
myusername source_password = PROMPT source_form = MyTestForm target_server = 
targetservername target_tcp = 1400 target_user = myusername target_password = 
PROMPT target_form = MyTestForm splitsearch = YES transfertype = SYNCTOTARGET 
logfile = AUTO loglevel = DEBUG progressbar = YES  and here's my log: 
rrrchive.log 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5076 2 Program Start: configfile=rrrchive.cfg 3 
rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) 5 
rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) 7 
rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
line=389 8 ARGetServerInfo(server=targetservername, 
AR_SERVER_INFO_DELAY_RECACHE_TIME) 9 API CALL SEVERITY: AR_RETURN_ERROR, 
failure, status contains details 10 ARStatusList: contains 1 messages 11 
Number: ARERR 91 12 Message: Cannot open catalog; Message number = 91 13 
Append: RPC: Unable to receive; Asynchronous event occurred 14 15 rrrchive: 
2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, line=5090 16 
Program End: configfile=rrrchive.cfg, timetorun=0:00:16 (javascript:false)  
Questions: 1. Does the error ARERR 91 mean, that rrrchive is not compatible 
with Remedy 9.1? I found here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550 
(https://communities.bmc.com/message/133550): "A less common cause of this 
error is running an API program that is incompatible with the AR System 
server."  
2. The rrrchive config installation instruction says: "Make sure that the 
following shared objects are in the LD_LIBRARY_PATH. Copying the included 
libraries to the installation directory will allways work."
My guess is, that in my case the app should use different shared objects for 
the source server and different for the target server.  
Is it possible to configure it that way? 
Thanks!  
Thomas
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Re: Trouble getting rrrchive to run

[Misi Mladoniczky]

Hi,

Read up on ARERR 91 and what to do. It fails during the first call to the 
target server... This call is extremely simple, and should always work if the 
correct TCP port has been specified.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
May 2, 2018 2:51 PM, "Kevin M Candelaria"  wrote:
It's definitely compatible with 9.x 

I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. 
Worked perfectly fine. 

source_server =
source_tcp = 2020
source_user =
source_password =
target_server =
target_tcp = 2020
target_user =
target_password =
target_disabledeletefltr = YES
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, 
HPD:Template Associations, 
HPD:TemplateCustMapping, 
HPD:TemplateSPGAssoc, 
splitsearch = YES
transfertype = SYNCIFNEWER
logfile = AUTO
progressbar = YES 

  From: ARSList  on behalf of Thomas Miskiewicz 
Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: Trouble getting rrrchive to run
Hi Listers,
I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc 
(https://rrr.se/cgi/index?pg=chive-doc)) to migrate data from Remedy 7.6.4 to 
Remedy 9.1. 
Here's my config file: 
rrrchive.cfg 

source_server = sourceservername 

source_tcp = 1100 

source_user = myusername 

source_password = PROMPT 

source_form = MyTestForm 

target_server = targetservername 

target_tcp = 1400 

target_user = myusername 

target_password = PROMPT 

target_form = MyTestForm 

splitsearch = YES 

transfertype = SYNCTOTARGET 

logfile = AUTO 

loglevel = DEBUG 

progressbar = YES 

and here's my log: 

rrrchive.log 

1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5076 

2 Program Start: configfile=rrrchive.cfg 

3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, 
file=rrrchive.cpp, line=365 

4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) 

5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, 
file=rrrchive.cpp, line=365 

6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) 

7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, 
file=rrrchive.cpp, line=389 

8 ARGetServerInfo(server=targetservername, 
AR_SERVER_INFO_DELAY_RECACHE_TIME) 

9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details 

10 ARStatusList: contains 1 messages 

11 Number: ARERR 91 

12 Message: Cannot open catalog; Message number = 91 

13 Append: RPC: Unable to receive; Asynchronous event occurred 

14 

15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5090 

16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16 
(javascript:false) 

Questions: 

1. Does the error ARERR 91 mean, that rrrchive is not compatible with 
Remedy 9.1? I found here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550 
(https://communities.bmc.com/message/133550): "A less common cause of this 
error is running an API program that is incompatible with the AR System 
server."  
2. The rrrchive config installation instruction says: "Make sure that the 
following shared objects are in the LD_LIBRARY_PATH. Copying the included 
libraries to the installation directory will allways work."
My guess is, that in my case the app should use different shared objects for 
the source server and different for the target server.  
Is it possible to configure it that way? 
Thanks!  
Thomas
-- 
ARSList mailing list
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https://mailman.rrr.se/cgi/listinfo/arslist

Re: Trouble getting rrrchive to run

[Misi Mladoniczky]

Hi,

I know that RRR|Chive has been run against 9.1.x servers without a problem.

Why this fails I do not know.

Both should work, but which version did you download the tool for? There is one 
compiled against the 9.1 API and one against the 7.6.04 API.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
May 2, 2018 12:19 PM, "Thomas Miskiewicz"  wrote:
Hi Listers,
I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc 
(https://rrr.se/cgi/index?pg=chive-doc)) to migrate data from Remedy 7.6.4 to 
Remedy 9.1. 
Here's my config file: 
rrrchive.cfg 

source_server = sourceservername 

source_tcp = 1100 

source_user = myusername 

source_password = PROMPT 

source_form = MyTestForm 

target_server = targetservername 

target_tcp = 1400 

target_user = myusername 

target_password = PROMPT 

target_form = MyTestForm 

splitsearch = YES 

transfertype = SYNCTOTARGET 

logfile = AUTO 

loglevel = DEBUG 

progressbar = YES 

and here's my log: 

rrrchive.log 

1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5076 

2 Program Start: configfile=rrrchive.cfg 

3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, 
file=rrrchive.cpp, line=365 

4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) 

5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, 
file=rrrchive.cpp, line=365 

6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) 

7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, 
file=rrrchive.cpp, line=389 

8 ARGetServerInfo(server=targetservername, 
AR_SERVER_INFO_DELAY_RECACHE_TIME) 

9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details 

10 ARStatusList: contains 1 messages 

11 Number: ARERR 91 

12 Message: Cannot open catalog; Message number = 91 

13 Append: RPC: Unable to receive; Asynchronous event occurred 

14 

15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5090 

16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16 
(javascript:false) 

Questions: 

1. Does the error ARERR 91 mean, that rrrchive is not compatible with 
Remedy 9.1? I found here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550 
(https://communities.bmc.com/message/133550): "A less common cause of this 
error is running an API program that is incompatible with the AR System 
server."  
2. The rrrchive config installation instruction says: "Make sure that the 
following shared objects are in the LD_LIBRARY_PATH. Copying the included 
libraries to the installation directory will allways work."
My guess is, that in my case the app should use different shared objects for 
the source server and different for the target server.  
Is it possible to configure it that way? 
Thanks!  
Thomas
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Re: How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

[Misi Mladoniczky]

Hi,

The last change to the list was before the winter. It has not been touched 
after that.

The landing page is http://arslist.org, there is nothing else.

/Misi, http://rrr.se

Abhi$hek  skrev: (20 april 2018 09:31:36 CEST)
>But Misi i have created some post from the arslist page as well as
>responded to some.
>But just from few weeks i am unable to do that.
>Searching in the archives is tedious but searching in the console
>itself is
>easy & we can create post & respond as well.
>
>Please could you assist in getting to that arslist landing page.
>
>On Thu, Apr 19, 2018 at 8:32 PM, Misi Mladoniczky  wrote:
>
>> Hi,
>>
>> There is no longer a web interface to create posts or replies to the
>list.
>> You have to use email.
>>
>> If you want to search, you go to the archive.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at
>WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>logs
>> Find these products, and many free tools and utilities, at
>http://rrr.se
>>
>>
>>
>>
>>
>> April 19, 2018 8:26 AM, "Abhi$hek" > <%22abhi%24hek%22%20%3cabhi.masc...@gmail.com%3E>> wrote:
>>
>> Thanks Jason for your kind response.
>> But please could you check my profile as still i am unable to
>navigate to
>> the landing page to post/view queries & getting redirected to the
>settings
>> only via http://arslist.org also.
>> On Wed, Apr 18, 2018 at 7:09 PM, Jason Miller
>
>> wrote:
>>
>> The landing page for ARSlist is here: http://arslist.org
>> The archives are here: https://mailman.rrr.se/arslist/
>> You can get to your settings here: https://mailman.rrr.se/cgi/
>> options/arslist
>> Jason
>> On Tue, Apr 17, 2018 at 2:47 AM, Abhi$hek 
>wrote:
>>
>> Please could someone send me the link to login to the arslist forum
>as i
>> am unable to find it now?
>> On Mon, Apr 16, 2018 at 11:29 AM, Abhishek2019
>
>> wrote:
>>
>> Hi Experts,
>>
>> Please could you provide details for the below scenario:-
>>
>> Using Spoon we need to retrieve the attachments from the
>corresponding CRQs
>> in ITSM 9.1.
>>
>> Early response will be highly appreciated.
>>
>> Regards,
>> AA
>>
>>
>>
>> --
>> Sent from: http://ars-action-request-system.1.n7.nabble.com/
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>> --
>> Regards,
>> Abhishek Anand
>>
>>
>> --
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>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>> --
>> Regards,
>> Abhishek Anand
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
>
>
>-- 
>
>
>
>Regards,
>Abhishek Anand
>
> <http://www.vyomlabs.com/>

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Re: How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

[Misi Mladoniczky]

Hi,

There is no longer a web interface to create posts or replies to the list. You 
have to use email.

If you want to search, you go to the archive.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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April 19, 2018 8:26 AM, "Abhi$hek"  wrote:
 Thanks Jason for your kind response.
But please could you check my profile as still i am unable to navigate to the 
landing page to post/view queries & getting redirected to the settings only via 
http://arslist.org (http://arslist.org/) also.  
On Wed, Apr 18, 2018 at 7:09 PM, Jason Miller  wrote:

  The landing page for ARSlist is here: http://arslist.org (http://arslist.org)
The archives are here: https://mailman.rrr.se/arslist/ 
(https://mailman.rrr.se/arslist/)  
You can get to your settings here: https://mailman.rrr.se/cgi/options/arslist 
(https://mailman.rrr.se/cgi/options/arslist)  
Jason  
On Tue, Apr 17, 2018 at 2:47 AM, Abhi$hek  wrote: Please could someone send me 
the link to login to the arslist forum as i am unable to find it now? 
On Mon, Apr 16, 2018 at 11:29 AM, Abhishek2019  wrote:Hi Experts,

Please could you provide details for the below scenario:-

Using Spoon we need to retrieve the attachments from the corresponding CRQs
in ITSM 9.1.

Early response will be highly appreciated.

Regards,
AA
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Re: [E] Re: Special characters in ARS

[Misi Mladoniczky]

Hi,

I would suggest doing a new install on unicode and migrate application and data 
with the API (RRR|Chive for instance). Doing this on the DB level can result in 
strange things if you have ANY ascii character greater than 127 in for examples 
your labels.

Also some data in unicode will not fit in the max length of the fields, which 
can be fixed by increasing the field length as needed. The places to do this 
will not be found if you do this on the DB level.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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April 11, 2018 1:27 PM, "Theo Fondse"  wrote: 
Hi Thomas, 

LJ is correct, you are attempting to enter a character with a UNICODE 
code into a NON-UNICODE DB. 

Your NLS_CHARACTERSET value indicates you have a NON-UNICODE DB. 

You will need to convert your DB to UNICODE to sort out your issue. 

Oracle 12c has a conversion utility (DMU) to convert a DB to UNICODE. 

We had to use DMU recently to convert a DB to UNICODE. 

BE WARNED: This process takes very long and you need a lot of free 
space available to do this (depending on the size of your DB). 

Please also remember to set the LANG variable correctly on your Remedy 
ARS server if that runs on a Solaris or Unix OS afterwards, to ensure Remedy 
talks in UNICODE to the DB. 

Alternatively, stick to NON-UNICODE and forget about adding “very 
special” characters to your data…. 

The below links might be helpful: 

· Oracle How to check character set in Oracle: 
http://support.etouch.net/cm/wiki/?id=43321 
(http://support.etouch.net/cm/wiki/?id=43321) 

· Oracle Character Set Migration: 
https://docs.oracle.com/cd/B10500_01/server.920/a96529/ch10.htm 
(https://docs.oracle.com/cd/B10500_01/server.920/a96529/ch10.htm) 

· Change Oracle 12c database character set to WE8MSWIN1252 from 
AL32UTF8 without recreating the DB: 
https://stackoverflow.com/questions/34763891/change-oracle-12c-database-characterset-to-we8mswin1252-from-al32utf8-without-re
 
(https://stackoverflow.com/questions/34763891/change-oracle-12c-database-characterset-to-we8mswin1252-from-al32utf8-without-re)
 

· Oracle Database Migration Assistant for Unicode (DMU) in Oracle 
Database 12c Release 1 (12.1): 
https://oracle-base.com/articles/12c/database-migration-assistant-for-unicode-dmu-12cr1
 
(https://oracle-base.com/articles/12c/database-migration-assistant-for-unicode-dmu-12cr1)
 

Best Regards, 

Theo Fondse 

From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of LJ LongWing
Sent: Wednesday, 4 April, 2018 07:54 PM
To: ARSList 
Subject: Re: [E] Re: Special characters in ARS 
I'm not a unicode expert, but I believe what you might be dealing with 
is that the characterset you are using might not be able to properly store the 
character you are asking for. 
On Wed, Apr 4, 2018 at 11:18 AM, Fred Grooms via ARSList  wrote:  
Yep … For ARS 9 I would have expected NLS_CHARACTERSET to be AL32UTF8 
(The Unicode value) 
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:arslist-boun...@arslist.org)] On Behalf Of Thomas Miskiewicz
Sent: Wednesday, April 4, 2018 6:57 AM
To: LJ LongWing 
Cc: ARSList 
Subject: [E] Re: Special characters in ARS 
On Apr 4, 2018, at 1:56 PM, LJ LongWing  wrote: 
Character set at the db? 
On April 4, 2018 4:47:12 AM Thomas Miskiewicz  wrote:  

Hi there, 
We’re on ARS 9.1.03 with Oracle 12. 
When I enter Avșar into the a character field I get Av¿ar after saving. 
 
Any idea how to fix this? 
Thomas 

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Re: Where do I find the documentation of the ARPluginContext class?

[Misi Mladoniczky]

Hi,

Docs are included in the API-directory on your server.

You will also find it at numerous places extracted and published if you search 
the internet.

And you can download the API-packages for many versions here: 
https://rrr.se/cgi/index?pg=arapi (https://rrr.se/cgi/index?pg=arapi)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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March 20, 2018 10:13 PM, "Thomas Miskiewicz"  wrote:
Oh well, can you share that jar file please? 
On 20. Mar 2018, at 22:07, LJ LongWing  wrote:
 Thomas,
I see it documented in my 8.1 file 
On Tue, Mar 20, 2018 at 2:54 PM, Thomas Miskiewicz  wrote:Hi Listers,

where do I find the documentation of the ARPluginContext class?

The BMC documentation says: For details, see the Java plug-in API online 
documentation located at 
ARSystemServerInstallDirARserverapijavapluginsarpluginsdocVerNum.jar and yet 
the class in not documented in there.
Thomas
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Re: Any conferences this year?

[Misi Mladoniczky]

Miztakes happen...

/Misi


LJ LongWing  skrev: (12 mars 2018 14:25:53 CET)
>Something tells me those months should be in the other order :)
>
>On Mon, Mar 12, 2018 at 7:22 AM, Tauf Chowdhury 
>wrote:
>
>> Wow.. Nov to October... long conference :)
>>
>> On Mon, Mar 12, 2018 at 7:15 AM, Misi Mladoniczky  wrote:
>>
>>> Hi,
>>>
>>> It will be called SMAC this year, and tentative dates are set to
>November
>>> 29 through October 1. We should get more info soon...
>>>
>>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>>
>>> Ask the Remedy Licensing Experts (Best R.O.I. Award at
>WWRUG10/11/12/13)
>>> * RRR|License - Not enough Remedy licenses? Save money by
>optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>logs
>>> Find these products, and many free tools and utilities, at
>http://rrr.se
>>>
>>>
>>>
>>>
>>>
>>> March 9, 2018 11:25 PM, "LJ LongWing" >> <%22lj%20longwing%22%20%3clj.longw...@gmail.com%3E>> wrote:
>>>
>>> As I understand it, T3 is being planned again this year.
>>>
>>> On March 9, 2018 1:09:58 PM Saji Philip  wrote:
>>>
>>> I know last year was the T3. Any BMC relates conferences this year..
>>> --
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>>>
>>>
>>> --
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>>>
>>>
>>
>>
>> --
>>
>>
>> *Tauf Chowdhury*
>>
>> --
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>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>

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Re: Any conferences this year?

[Misi Mladoniczky]

Hi,

It will be called SMAC this year, and tentative dates are set to November 29 
through October 1. We should get more info soon...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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March 9, 2018 11:25 PM, "LJ LongWing"  wrote:
As I understand it, T3 is being planned again this year.  

On March 9, 2018 1:09:58 PM Saji Philip  wrote:  I know last year was 
the T3. Any BMC relates conferences this year..--
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Re: Pop-Up Messages in the Incident Module

[Misi Mladoniczky]

Hi,

Well, it is super simple. You specify the interval in seconds, if I remember 
right, and the ACTL will run every x seconds. If the run-if evaluates to true, 
the if-actions are run, otherwise any else-actions.

If you have three windows open of the form containing the ACTL, the ACTL will 
run separately for each of these windows.

If you want to test something on the server, as opposed to the local fields of 
the window/record on which the ACTL is running, you might need to create an 
ACTL guide and maybe do a service-call to the server that returns the result of 
what you need to check.

In other words these interval-ACTL:s are not similar to escalations. 
Escalations makes a query on the server to find one or more records. The ACTL 
only directly access the data of the record loaded in the client window.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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March 8, 2018 11:54 PM, "Jared Dean"  wrote:
Thanks for confirming Doug. Do you have any resources that I can review to 
learn how to implement this?
-Jared 
On Mar 8, 2018, at 14:17, Mueller, Doug  wrote:
This capability is present in 7.6.04. It was introduced in 2002 (I know 
because it was introduced for me for an application I was building at the 
time….). So, it has been there since the mid 5.x releases. 

Doug Mueller 

From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:arslist-boun...@arslist.org)] On Behalf Of LJ LongWing
Sent: Thursday, March 08, 2018 11:08 AM
To: ARSList 
Subject: Re: Pop-Up Messages in the Incident Module 
Jared, 
I don't know if 7.6.04 has Interval execute condition for AL's, but I 
know 8.x and 9.x do.  
On Thu, Mar 8, 2018 at 11:53 AM, Jared Dean  wrote:  
-I'm wondering if there is the capability for a pop-message to run at a 
specific interval out of the box or does this need custom coding. I have the 
pop-up in Active Links and the interval in Escalations. I need to merge the 
two,lol 

Running AR 7.6.04 with customization 
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Re: [RSSO] Problem with some bypass URLs

[Misi Mladoniczky]

Hi Thomas,

You should URL Encode the data part of your urls.

For example
http://our_domain:8080/arsys/forms/ourars/AR System Midtier Object List
http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List

So the complete string would read:
http:// 
(http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/)our_domain
 
(http://s999espmt001d.in.bundesbank.de:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://s999espmt001d.in.bundesbank.de:8080/arsys/forms/arse7/):8080/rsso/start?bypass-auth=true&tenant=*&goto=http%3A%2F%2Four_domain%3A8080%2Farsys%2Fforms%2Fourars%2FAR%20System%20Midtier%20Object%20List

I used this site to do it now: https://meyerweb.com/eric/tools/dencoder/ 
(https://meyerweb.com/eric/tools/dencoder/)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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March 8, 2018 8:25 PM, "Thomas Miskiewicz"  wrote:
Hi Listers,
URLs like: 
 http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:// 
(http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/)our_domain
 
(http://s999espmt001d.in.bundesbank.de:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://s999espmt001d.in.bundesbank.de:8080/arsys/forms/arse7/):8080/arsys/forms/ourars/
http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:/our_domain:8080/arsys/forms/ourars/User
 
(http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http:/our_domain:8080/arsys/forms/ourars/User)
  
http:// 
(http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/)our_domain
 
(http://s999espmt001d.in.bundesbank.de:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://s999espmt001d.in.bundesbank.de:8080/arsys/forms/arse7/):8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain
 
(http://s999espmt001d.in.bundesbank.de:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://s999espmt001d.in.bundesbank.de:8080/arsys/forms/arse7/):8080/arsys/forms/ourars/AR+System+Midtier+Object+List/Default+Admin+View/
http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/ABC%3AControlCenter/Default+Administrator+View/
 
(http://our_domain:8080/rsso/start?bypass-auth=true&tenant=*&goto=http://our_domain:8080/arsys/forms/ourars/ABC:ControlCenter/Default+Administrator+View/)
  
give us HTTP 404. 
It seems that the Tomcat / RSSO doesn’t like the blanks or colons in the goto 
part. Any idea how to fix this? 
Thanks 
Thomas
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Re: Difference in license usage according to BMC License Audit and User Log

[Misi Mladoniczky]

Hi,

Well, the user log and license tracking functionality has worked more or less 
ok in different versions.

I do not know how you are combining the user logs from your server group, but 
if it has a round robin load balancer the user logs are usually hard to 
combine. The numbers you see, "98 of 987 in use" reflects a single server only. 
The next can read "all in use" if the combined value of all server reaches 987.

The license tracking works better and better on more recent version, but I 
think that in 8.x it does not track Read (Floating) licenses. This is not a 
problem if you have enough licenses though.

We have a program called RRR|LicenseMonitor that we have used in some cases 
with server groups that connects to all servers and polls the active user list. 
This is not something you can download without contacting us.

We do not have any eval license, for RRR|License, but the the monitoring is 
free, which means that you can evaluate your situation and get the usage 
diagrams without buying RRR|License.

Finally you can decide if you want to buy more licenses from BMC or buy 
RRR|License at a fraction of the cost and optimize your licenses instead.

I suggest you turn on License Tracking in Admin Console -> System -> General -> 
Server Information -> Configuration and then use the data from the AR System 
Historical License Usage form with the free version of RRR|License to analyze 
your usage. If this does not give correct results you can use 
RRR|LicenseMonitor, which I can supply to you, to poll the uses of all 3 
servers into a single log.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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March 8, 2018 7:04 PM, "Thomas Miskiewicz"  wrote:
Hello Listers, 
we’re on AR 8.1.x (plain AR no BMC products on top) with a Server Group 
consisting of 3 AR Servers plus an Archive Server. 
How come that the according to the User Log we use significantly less licenses 
that according to the BMC License Audit? 
Sure off top of my head BMC needs to sell more licenses. LOL 
But on more serious note: any ideas? 
Thank you 
Thomas
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Re: Application-Bus-Time-Add Issue

[Misi Mladoniczky]

Hi,

I typically pass a date/time-field into an integer and then use the integer 
field in the $PROCESS$. This prevents problem with date/time formats.

And according to the result it might not be a date/time-field, it might be a 
date-field which might work differently.

Have you tried ($S0 Date$ + 15) instead of the $PROCESS$ thing?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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February 26, 2018 9:27 PM, "Keith Sinclair"  wrote:
List, 

I am trying to add 15 days to a date field on a filter and it keeps 
displaying a date of 1/1/. What am I doing wrong? 

Set field syntax: 

$PROCESS$ Application-Bus-Time-Add "$S0 Date$" "15" "4" 

Driving me nuts! Any help is appreciated. 

Specs: 

ARS: 8.1.2 

DB: Oracle 11g 

OS: CentOS
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Re: Loadbalancer traffic distribution question

[Misi Mladoniczky]

Hi,

So if you have say 4 mid-tiers and 4 remedy-servers and 100 users.

The first load balancer will dirstribute the 100 users to something like 25 per 
mid-tier server.

The load balancer between mid-tiers and the remedy-servers will see only 4 
"users", which is the 4 mid-tiers. It is not inpossible that these 4 users 
might end up with 1 or 2 remedy-servers only if you have a 180 second timeout. 
If you have 100 real users chatting there will seldom be a 180 second silence 
on any one mid-tier server, which is what would be required for the mid-tier 
server to be directed at a new server.

Why not do a complete round-robin thing without any 180 second timeout?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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February 1, 2018 5:03 PM, "Thomas Miskiewicz"  wrote:
Hey LJ and thank you for the prompt reply.
Talked to them already. We’re using round robin. I’m not an expert on LB but my 
understanding was that we would have about an equal amount of users on all AR 
Servers using it. 
The guy explained that once you connect there is a time out of 180 seconds. If 
you do something within the 180 seconds you will end up on the same server. If 
you don’t they will balance. Sounds plausible. Any yet what’s the likelihood 
that people then will be balanced on the second box and not the third. 
Does anyone there use round robin as well? How do your users get distributed? 
What are you Mid Tier settings, connection settings in particular? 
Thomas 
On Feb 1, 2018, at 4:49 PM, LJ LongWing  wrote: 
 Thomas,
You'll need to work with the LB team to identify what distribution method they 
are usingcommon options are 'round robin' in which it just simply points 
everything at each server in turn, 'least connections' where it tries to 
analyze how many are 'currently' connected to each node and send the traffic to 
the one with the least current loadyou'll also want to check and verify 
that the monitor that you are using to determine if a node is online or not is 
functioning properly because if the LB monitor says a node is down, it 
obviously won't send any traffic to it...but if that monitor is faulty, it 
might be up and running but not reporting as online and can cause the scenario 
you described...  
On Thu, Feb 1, 2018 at 8:44 AM, Thomas Miskiewicz  wrote:Hi Listers,

we got a physical load balancer before the Mid-Tier servers and a logical load 
balancer between the Mid Tier and our AR Servers.

We noticed that on some days all the users land on only one AR Server. On other 
days two. What’s the reason behind it? What do we need to configure and to 
enforce equal distribution?
Thomas
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Next-ID in 9.1 and probably other 9.x versions

[Misi Mladoniczky]

Hi,

I am trying out the behavior of the Next-ID-Block-Size and Next-ID-Commit in 
ar.conf/cfg.

In earlier versions where I tried it size:1 and commit:F never increased the 
ARSCHEMA.NextID field unless a record was actually successfully created.

In 9.1 it seems that the T/F is ignored, and the ARSCHEMA.NextID is never 
forwarded on an error in Phase 1 and always forwarded if you get an error in 
later phases.
Next-ID-Block-Size:1 Next-ID-Commit:F 
The default values now seem to be what would equal an earlier setting of:
Next-ID-Block-Size:100 Next-ID-Commit:T
As expected when changing to size:1 and then issuing an arsignal -c localhost, 
the ARSCHEMA.NextID was used and incremented all the time.

This gave me the total records of:
001
002
101
102

When I changed the size:25, followed by arsignal -c localhost, an interesting 
thing happened, and that was that the server started incerting records at 3. 
When all records were filled up to 100, it then jumped to 103 and incremented 
ARSCHEMA.NextID with 25.

I wondered if it was looking at the gaps in the database, but I think instead 
it keeps a copy of the old Next-ID-Block it used somehow and starts there when 
the Next-ID-Block-Size is changed from 1 to a higher number. I understood that 
after deleting all records and still seeing it continue somewhere in the old 
block when changing the size from 1 to 25 yet again.

So what is the purpose of all this on my behalf? Well I am trying to forward 
the TicketNumGenerator forms ARSCHEMA.NextID to make sure that the counter is 
reset to the correct number when synchronizing data between servers. In normal 
forms this is no problem as the ARSCHEMA.NextID is increased when you import 
data. In the TicketNumGenerator forms the data is always deleted, so there is 
no actual data to synch, only the ARSCHEMA.NextID.

So my conclusion is that when you go in to the DB and change the 
ARSCHEMA.NextID, all the servers in the server group needs a restart to make 
sure only new numbers are used :-(

Any suggestions?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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Re: Date format in Java API search criteria

[Misi Mladoniczky]

I am getting confused now...

Apparently I did something wrong yesterday, and I am now unable to repeat all 
of what I stated earlier...

I am now able to get two formats to work on my sv_SE locale:
mm/dd/ H:MM:SS AM/PM
-mm-dd HH.MM.SS

I also tried, as per Jarl Grönengs suggestion, to add -Duser.language=en/sv 
-Duser.country=US/EN, but without any change to the result.

So the question is if these are fixed formats in the Java API or if it can be 
controlled from outside the Java program.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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December 14, 2017 9:53 AM, "Misi Mladoniczky"  wrote:
 Hi,

I was not over informative of what programs I used, because I was hoping to 
find a general way to do this as in the Remedy C-API using env variable ARDATE. 
Maybe by changing the locale settings.

But I am using the artools/arexport.{sh,bat} included with the server. In this 
case version 9.1, with the -q qualifier option set.

My investigation tells me that the format is kind of flexible, but can not be 
controlled.

The date portion is parsed as one of three depending on these delimiters, and 
possibly others:
-mm-dd
.mm.dd
mm/dd/

The time portion on these delimiters:
HH.MM.SS (24-hour time)
H:MM:SS AM/PM (12-hour am/pm time)

And this is for the parseQualification helper method and nothing else.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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December 14, 2017 12:03 AM, "Carl Wilson"  wrote:
Then the date format is taken from the AR Server format. 

-- 

Kind Regards, 

Carl Wilson 

From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of LJ LongWing
Sent: 13 December 2017 22:51
To: ARSList 
Subject: Re: Date format in Java API search criteria 
The problem here is that he's not writing a java application, he's 
using an existing BMC provided tool, he just wants to be able to specify the 
date format for his queries 
On Wed, Dec 13, 2017 at 3:46 PM, Carl Wilson  wrote:  
Hi Misi, 

When using dates in Java, I predefine the date format to use with the 
following: 

Declarations 

static DateFormat dateFormat = new SimpleDateFormat("/MM/dd 
HH:mm:ss"); 

Then when invoking, use the following to convert the date(s) correctly: 

Date dateLicenseDate = dateFormat.parse(strLicenseDate); 

Other examples: 

Date date = new Date(); 

String strDateNow = dateFormat.format(date); 

Date dateNow = dateFormat.parse(strDateNow); 
-- 

Kind Regards, 

Carl Wilson  
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: 13 December 2017 18:10 
To: ARSList 
Subject: Re: Date format in Java API search criteria  
Hi,

Some further testing seems to indicate that the following different formats 
always works in any combination:

Date portion: "2017-01-31", "2017.01.31" or "01/31/2017"

Time portion: "23.59.59" or "11:59:59 PM"

There might be more that works, but the question about controlling the format 
still remains...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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December 13, 2017 6:01 PM, "Grooms, Frederick W"  wrote: 
What if you do set ARDATE? 
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: Wednesday, December 13, 2017 10:46 AM
To: ARSList 
Subject: Re: Date format in Java API search criteria 
Hi,

Well, on my Ubuntu-machine it apparently defaults to the Swedish format 
"-MM-DD HH:mm:ss". One of my clients using that same program are 
successfully using the format "M/D

Re: Date format in Java API search criteria

[Misi Mladoniczky]

Hi,

I was not over informative of what programs I used, because I was hoping to 
find a general way to do this as in the Remedy C-API using env variable ARDATE. 
Maybe by changing the locale settings.

But I am using the artools/arexport.{sh,bat} included with the server. In this 
case version 9.1, with the -q qualifier option set.

My investigation tells me that the format is kind of flexible, but can not be 
controlled.

The date portion is parsed as one of three depending on these delimiters, and 
possibly others:
-mm-dd
.mm.dd
mm/dd/

The time portion on these delimiters:
HH.MM.SS (24-hour time)
H:MM:SS AM/PM (12-hour am/pm time)

And this is for the parseQualification helper method and nothing else.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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(http://rrr.se)
December 14, 2017 12:03 AM, "Carl Wilson"  wrote:
Then the date format is taken from the AR Server format. 

-- 

Kind Regards, 

Carl Wilson 

From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of LJ LongWing
Sent: 13 December 2017 22:51
To: ARSList 
Subject: Re: Date format in Java API search criteria 
The problem here is that he's not writing a java application, he's 
using an existing BMC provided tool, he just wants to be able to specify the 
date format for his queries 
On Wed, Dec 13, 2017 at 3:46 PM, Carl Wilson  wrote:  
Hi Misi, 

When using dates in Java, I predefine the date format to use with the 
following: 

Declarations 

static DateFormat dateFormat = new SimpleDateFormat("/MM/dd 
HH:mm:ss"); 

Then when invoking, use the following to convert the date(s) correctly: 

Date dateLicenseDate = dateFormat.parse(strLicenseDate); 

Other examples: 

Date date = new Date(); 

String strDateNow = dateFormat.format(date); 

Date dateNow = dateFormat.parse(strDateNow); 
-- 

Kind Regards, 

Carl Wilson  
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: 13 December 2017 18:10 
To: ARSList 
Subject: Re: Date format in Java API search criteria  
Hi,

Some further testing seems to indicate that the following different formats 
always works in any combination:

Date portion: "2017-01-31", "2017.01.31" or "01/31/2017"

Time portion: "23.59.59" or "11:59:59 PM"

There might be more that works, but the question about controlling the format 
still remains...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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(http://rrr.se)
December 13, 2017 6:01 PM, "Grooms, Frederick W"  wrote: 
What if you do set ARDATE? 
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: Wednesday, December 13, 2017 10:46 AM
To: ARSList 
Subject: Re: Date format in Java API search criteria 
Hi,

Well, on my Ubuntu-machine it apparently defaults to the Swedish format 
"-MM-DD HH:mm:ss". One of my clients using that same program are 
successfully using the format "M/D/ h:mm:ss a"...

I tried changing my LANG environment variable without success. It seems to pick 
up some other system setting.

My standard setting:
locale
LANG=sv_SE.UTF-8
LANGUAGE=sv
LC_CTYPE="sv_SE.UTF-8"
LC_NUMERIC=sv_SE.UTF-8
LC_TIME=sv_SE.UTF-8
LC_COLLATE="sv_SE.UTF-8"
LC_MONETARY=sv_SE.UTF-8
LC_MESSAGES="sv_SE.UTF-8"
LC_PAPER=sv_SE.UTF-8
LC_NAME=sv_SE.UTF-8
LC_ADDRESS=sv_SE.UTF-8
LC_TELEPHONE=sv_SE.UTF-8
LC_MEASUREMENT=sv_SE.UTF-8
LC_IDENTIFICATION=sv_SE.UTF-8
LC_ALL=

I reset LC_ALL and get this, but the parseQualification still uses the same 
-MM-DD format:
locale
LANG=en_US.UTF-8
LANGUAGE=sv
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_T

Re: Date format in Java API search criteria

[Misi Mladoniczky]

Hi,

Some further testing seems to indicate that the following different formats 
always works in any combination:

Date portion: "2017-01-31", "2017.01.31" or "01/31/2017"

Time portion: "23.59.59" or "11:59:59 PM"

There might be more that works, but the question about controlling the format 
still remains...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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(http://rrr.se)
December 13, 2017 6:01 PM, "Grooms, Frederick W"  wrote:
What if you do set ARDATE? 
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: Wednesday, December 13, 2017 10:46 AM
To: ARSList 
Subject: Re: Date format in Java API search criteria 
Hi,

Well, on my Ubuntu-machine it apparently defaults to the Swedish format 
"-MM-DD HH:mm:ss". One of my clients using that same program are 
successfully using the format "M/D/ h:mm:ss a"...

I tried changing my LANG environment variable without success. It seems to pick 
up some other system setting.

My standard setting:
locale
LANG=sv_SE.UTF-8
LANGUAGE=sv
LC_CTYPE="sv_SE.UTF-8"
LC_NUMERIC=sv_SE.UTF-8
LC_TIME=sv_SE.UTF-8
LC_COLLATE="sv_SE.UTF-8"
LC_MONETARY=sv_SE.UTF-8
LC_MESSAGES="sv_SE.UTF-8"
LC_PAPER=sv_SE.UTF-8
LC_NAME=sv_SE.UTF-8
LC_ADDRESS=sv_SE.UTF-8
LC_TELEPHONE=sv_SE.UTF-8
LC_MEASUREMENT=sv_SE.UTF-8
LC_IDENTIFICATION=sv_SE.UTF-8
LC_ALL=

I reset LC_ALL and get this, but the parseQualification still uses the same 
-MM-DD format:
locale
LANG=en_US.UTF-8
LANGUAGE=sv
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=en_US.UTF-8

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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December 13, 2017 5:29 PM, "LJ LongWing"  wrote: 
okthat's a very good question that I've never had to 
explore.the API defaults to MM-DD- HH:MM:SS type of formatwhich is 
standard in America (and just about nowhere else)I've never had to deal 
with date/time formatting in the Java APIso sorry, I don't have a ready 
answer for you :| 
On Wed, Dec 13, 2017 at 9:15 AM, Misi Mladoniczky  wrote:  
Hi,

You sort of understood.

It concerns controlling the date+time format when the Java-API program is 
calling the parseQualification method.

In a C-API program, you just set the environment variable ARDATE before running 
it, and it will use the specified format.

So how can you control this before running a Java-API program?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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December 13, 2017 5:11 PM, "LJ LongWing"  wrote: 
I'm sorry Misi, I'm not sure I understand your inquiry...are you asking 
how do you tell the Java api that when using the parseQualification method what 
format a date, included in that string is? 
On Wed, Dec 13, 2017 at 9:04 AM, Misi Mladoniczky  wrote:  
Hi,

How do you control which date format is used by a client Java ARAPI program 
when parsing the qualifier string before q query?

In the C-API you would set environment ARDATE="%Y-%m-%d %H:%M:%S" or similar.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)  
--
AR

Re: Date format in Java API search criteria

[Misi Mladoniczky]

Hi,

I have tried this without being able to control it:
ARDATE="%Y;%m;%d %H;%M;%S"
ARDATEONLY=";MM;dd"
ARTIMEONLY="HH;MM;ss"
export ARDATE
export ARDATEONLY
export ARTIMEONLY

I can supply "2016-01-31 ..." and "2016.01.31 ..." and these both works. If I 
use "/" it seems to interpret it in another order so the year is wrong.

As for the time portion I can get "23.59.59" to work, but "23:59:59" does not 
work. The faulty one does not give an error but seems to default to "00:00:00".

So there seems to be some "smart" things going on trying different formats 
before giving up.

Specifying the ";" delimiter after setting the above variables does not work at 
all.

The program I am using is the {serverinstall}/artools/arexport.sh script in 
9.1.0 where you can specify a -q option to do a qualification.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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December 13, 2017 6:01 PM, "Grooms, Frederick W"  wrote:
What if you do set ARDATE? 
    From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: Wednesday, December 13, 2017 10:46 AM
To: ARSList 
Subject: Re: Date format in Java API search criteria 
Hi,

Well, on my Ubuntu-machine it apparently defaults to the Swedish format 
"-MM-DD HH:mm:ss". One of my clients using that same program are 
successfully using the format "M/D/ h:mm:ss a"...

I tried changing my LANG environment variable without success. It seems to pick 
up some other system setting.

My standard setting:
locale
LANG=sv_SE.UTF-8
LANGUAGE=sv
LC_CTYPE="sv_SE.UTF-8"
LC_NUMERIC=sv_SE.UTF-8
LC_TIME=sv_SE.UTF-8
LC_COLLATE="sv_SE.UTF-8"
LC_MONETARY=sv_SE.UTF-8
LC_MESSAGES="sv_SE.UTF-8"
LC_PAPER=sv_SE.UTF-8
LC_NAME=sv_SE.UTF-8
LC_ADDRESS=sv_SE.UTF-8
LC_TELEPHONE=sv_SE.UTF-8
LC_MEASUREMENT=sv_SE.UTF-8
LC_IDENTIFICATION=sv_SE.UTF-8
LC_ALL=

I reset LC_ALL and get this, but the parseQualification still uses the same 
-MM-DD format:
locale
LANG=en_US.UTF-8
LANGUAGE=sv
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=en_US.UTF-8

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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(http://rrr.se)
December 13, 2017 5:29 PM, "LJ LongWing"  wrote: 
okthat's a very good question that I've never had to 
explore.the API defaults to MM-DD- HH:MM:SS type of formatwhich is 
standard in America (and just about nowhere else)I've never had to deal 
with date/time formatting in the Java APIso sorry, I don't have a ready 
answer for you :| 
On Wed, Dec 13, 2017 at 9:15 AM, Misi Mladoniczky  wrote:  
Hi,

You sort of understood.

It concerns controlling the date+time format when the Java-API program is 
calling the parseQualification method.

In a C-API program, you just set the environment variable ARDATE before running 
it, and it will use the specified format.

So how can you control this before running a Java-API program?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)
    December 13, 2017 5:11 PM, "LJ LongWing"  wrote: 
I'm sorry Misi, I'm not sure I understand your inquiry...are you asking 
how do you tell the Java api that when using the parseQualification method what 
format a date, included in that string is? 
On Wed, Dec 13, 2017 at 9:04 AM, Misi Mladoniczky  wrote:  
Hi,

How do you control which date format is used by a client Java

Re: Date format in Java API search criteria

[Misi Mladoniczky]

Nothing changes, I tried it.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
December 13, 2017 6:01 PM, "Grooms, Frederick W"  wrote:
What if you do set ARDATE? 
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: Wednesday, December 13, 2017 10:46 AM
To: ARSList 
Subject: Re: Date format in Java API search criteria 
Hi,

Well, on my Ubuntu-machine it apparently defaults to the Swedish format 
"-MM-DD HH:mm:ss". One of my clients using that same program are 
successfully using the format "M/D/ h:mm:ss a"...

I tried changing my LANG environment variable without success. It seems to pick 
up some other system setting.

My standard setting:
locale
LANG=sv_SE.UTF-8
LANGUAGE=sv
LC_CTYPE="sv_SE.UTF-8"
LC_NUMERIC=sv_SE.UTF-8
LC_TIME=sv_SE.UTF-8
LC_COLLATE="sv_SE.UTF-8"
LC_MONETARY=sv_SE.UTF-8
LC_MESSAGES="sv_SE.UTF-8"
LC_PAPER=sv_SE.UTF-8
LC_NAME=sv_SE.UTF-8
LC_ADDRESS=sv_SE.UTF-8
LC_TELEPHONE=sv_SE.UTF-8
LC_MEASUREMENT=sv_SE.UTF-8
LC_IDENTIFICATION=sv_SE.UTF-8
LC_ALL=

I reset LC_ALL and get this, but the parseQualification still uses the same 
-MM-DD format:
locale
LANG=en_US.UTF-8
LANGUAGE=sv
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=en_US.UTF-8

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)
December 13, 2017 5:29 PM, "LJ LongWing"  wrote: 
okthat's a very good question that I've never had to 
explore.the API defaults to MM-DD- HH:MM:SS type of formatwhich is 
standard in America (and just about nowhere else)I've never had to deal 
with date/time formatting in the Java APIso sorry, I don't have a ready 
answer for you :| 
On Wed, Dec 13, 2017 at 9:15 AM, Misi Mladoniczky  wrote:  
Hi,

You sort of understood.

It concerns controlling the date+time format when the Java-API program is 
calling the parseQualification method.

In a C-API program, you just set the environment variable ARDATE before running 
it, and it will use the specified format.

So how can you control this before running a Java-API program?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)
December 13, 2017 5:11 PM, "LJ LongWing"  wrote: 
I'm sorry Misi, I'm not sure I understand your inquiry...are you asking 
how do you tell the Java api that when using the parseQualification method what 
format a date, included in that string is? 
On Wed, Dec 13, 2017 at 9:04 AM, Misi Mladoniczky  wrote:  
Hi,

How do you control which date format is used by a client Java ARAPI program 
when parsing the qualifier string before q query?

In the C-API you would set environment ARDATE="%Y-%m-%d %H:%M:%S" or similar.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)  
--
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ARSList@arslist.org (mailto:ARSList@arslist.org)
https://mailman.rrr.se/cgi/listinfo/arslist 
(https://mailman.rrr.se/cgi/listinfo/arslist)   
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Re: Date format in Java API search criteria

[Misi Mladoniczky]

Hi,

Well, on my Ubuntu-machine it apparently defaults to the Swedish format 
"-MM-DD HH:mm:ss". One of my clients using that same program are 
successfully using the format "M/D/ h:mm:ss a"...

I tried changing my LANG environment variable without success. It seems to pick 
up some other system setting.

My standard setting:
locale
LANG=sv_SE.UTF-8
LANGUAGE=sv
LC_CTYPE="sv_SE.UTF-8"
LC_NUMERIC=sv_SE.UTF-8
LC_TIME=sv_SE.UTF-8
LC_COLLATE="sv_SE.UTF-8"
LC_MONETARY=sv_SE.UTF-8
LC_MESSAGES="sv_SE.UTF-8"
LC_PAPER=sv_SE.UTF-8
LC_NAME=sv_SE.UTF-8
LC_ADDRESS=sv_SE.UTF-8
LC_TELEPHONE=sv_SE.UTF-8
LC_MEASUREMENT=sv_SE.UTF-8
LC_IDENTIFICATION=sv_SE.UTF-8
LC_ALL=

I reset LC_ALL and get this, but the parseQualification still uses the same 
-MM-DD format:
locale
LANG=en_US.UTF-8
LANGUAGE=sv
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=en_US.UTF-8

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
December 13, 2017 5:29 PM, "LJ LongWing"  wrote:
 okthat's a very good question that I've never had to explore.the API 
defaults to MM-DD- HH:MM:SS type of formatwhich is standard in America 
(and just about nowhere else)I've never had to deal with date/time 
formatting in the Java APIso sorry, I don't have a ready answer for you :| 
On Wed, Dec 13, 2017 at 9:15 AM, Misi Mladoniczky  wrote:
Hi,

You sort of understood.

It concerns controlling the date+time format when the Java-API program is 
calling the parseQualification method.

In a C-API program, you just set the environment variable ARDATE before running 
it, and it will use the specified format.

So how can you control this before running a Java-API program?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
December 13, 2017 5:11 PM, "LJ LongWing"  wrote:

 I'm sorry Misi, I'm not sure I understand your inquiry...are you asking how do 
you tell the Java api that when using the parseQualification method what format 
a date, included in that string is? 

On Wed, Dec 13, 2017 at 9:04 AM, Misi Mladoniczky  wrote:
Hi,

How do you control which date format is used by a client Java ARAPI program 
when parsing the qualifier string before q query?

In the C-API you would set environment ARDATE="%Y-%m-%d %H:%M:%S" or similar.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)  
--
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Re: Date format in Java API search criteria

[Misi Mladoniczky]

Hi again,

In this specific situation I could also rephrase the question.

How do you know which format will be used in the parseQualification when 
executing a Java-API program?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
December 13, 2017 5:11 PM, "LJ LongWing"  wrote:
 I'm sorry Misi, I'm not sure I understand your inquiry...are you asking how do 
you tell the Java api that when using the parseQualification method what format 
a date, included in that string is? 
On Wed, Dec 13, 2017 at 9:04 AM, Misi Mladoniczky  wrote:
Hi,

How do you control which date format is used by a client Java ARAPI program 
when parsing the qualifier string before q query?

In the C-API you would set environment ARDATE="%Y-%m-%d %H:%M:%S" or similar.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)  
--
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Re: Date format in Java API search criteria

[Misi Mladoniczky]

Hi,

You sort of understood.

It concerns controlling the date+time format when the Java-API program is 
calling the parseQualification method.

In a C-API program, you just set the environment variable ARDATE before running 
it, and it will use the specified format.

So how can you control this before running a Java-API program?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
December 13, 2017 5:11 PM, "LJ LongWing"  wrote:
 I'm sorry Misi, I'm not sure I understand your inquiry...are you asking how do 
you tell the Java api that when using the parseQualification method what format 
a date, included in that string is? 
On Wed, Dec 13, 2017 at 9:04 AM, Misi Mladoniczky  wrote:
Hi,

How do you control which date format is used by a client Java ARAPI program 
when parsing the qualifier string before q query?

In the C-API you would set environment ARDATE="%Y-%m-%d %H:%M:%S" or similar.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)  
--
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ARSList@arslist.org (mailto:ARSList@arslist.org)
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Date format in Java API search criteria

[Misi Mladoniczky]

Hi,

How do you control which date format is used by a client Java ARAPI program 
when parsing the qualifier string before q query?

In the C-API you would set environment ARDATE="%Y-%m-%d %H:%M:%S" or similar.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
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Re: Best way to delete records

[Misi Mladoniczky]

Hi,

"no way" to disable workflow might not be completely true.

There is a more intrusive way that is built into RRR|Chive, where you can say 
disabledeletefltr=YES. This will temporarily disable any Delete-only-filter, or 
remove the Delete-execution on filters with multiple execute-on conditions.

But I think I agree with Ben that there SHOULD be flags to disable workflow 
completely, just as the built in AR_MERGE_NO_WORKFLOW_FIRED option to the 
ARMergeEntry API-call. This would not be something you would normally, but 
something you use when you synchronize data.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
December 10, 2017 5:37 PM, "Ben Chernys"  wrote:
Meta-Delete has always been part of Meta-Update. It does deletes by 
query as a command. You can use Meta-Query first to save the data or confirm 
it. 

Remember that there is no way to inhibit workflow in deleting records. 
ITSM, more so in the current releases, tends to have workflow that ensures no 
“orphans” are left behind. This is basically a Push Fields giving a delete 
signal and would be propagated down the levels of children. 

So deleting a root request like an Incident has a heavy workflow 
penalty. Hence, no matter what you use, always delete from the bottom up. 

Further complications arise because some tables require an update 
before a delete. An examples is CTM:People requiring a status change first. In 
these cases, a 5 line Meta-Update script is needed to do the assignment and 
then issue the Application-Delete-Entry after. 

When you want to delete all records of a table, there is nothing wrong 
with truncate. Just make sure you truncate all tables of the DB that represent 
the single ARS table. 
Cheers, 

Ben Chernys
Senior Software Architect
Canada / Deutschland
Mobile: +49 171 380 2329 GMT - 7 + [ DST ] 

Mobile +1 403 554 0887
Email: Ben.Chernys_AT_softwaretoolhouse.com 
(mailto:Ben.Chernys_AT_softwaretoolhouse.com)
Web: www.softwaretoolhouse.com (http://www.softwaretoolhouse.com/)

We are a BMC Technology Alliance Partner   

Check out Software Tool House's free Diary Editor and our Freebies 
Section for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow.  

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as a complete tree and checking 
associatuions. Archive output to different servers, HTML pages with links to 
attachments. Data and links to pages can be set in a Remedy or ServiceNow form. 

Pre ITSM 9.1.02? Clarify? Roll your own? No problem! 

You can keep your valuable data! 
http://www.softwaretoolhouse.com/ (http://www.softwaretoolhouse.com/)   
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Jason Miller
Sent: December-08-17 1:00 PM
To: ARSList 
Subject: Re: Best way to delete records 
Using RRR|Chive was my favorite way before LJ built his tool (I was his 
guinea pig, I mean tester). Both are great ways to delete records and can do it 
way faster than Escalations and a bit more safely than directly in SQL. 
This conversation in the BMC Communities we talked about some of the 
specifics of using RRR|Chive to dump records: 
https://communities.bmc.com/message/615453 
(https://communities.bmc.com/message/615453). 
In my case I didn't want any archive copy so the least amount of data 
written to disk (especially attachments) the faster the whole process could go. 
Jason   
On Fri, Dec 8, 2017 at 12:17 PM, Mike Galat  wrote:  
Hi Kelly – 

I am sure LJ’s tool will work, just wanted to point out what we did in 
the past. We have used rrrChive (a free utility) to remove a lot of tickets (we 
are not an ITSM shop, most everything custom). What we did, was use the MOVE 
functionality, give it an ARX file to dump it to, and no receiveing system for 
it to go to. The end result was arx files, along with attachments, etc. that 
were dumped to a server. Our use-case was to archive the data on the server for 
a year, then delete, however if you don’t care about the data, you can simply 
delete the arx and subfolders. 

Thanks, 

Mike  

From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:arslist-boun...@arslist.org)] On Behalf Of Kelly Logan
Sent: Friday, December 08, 2017 12:05
To: ARSList
Subject: Re: Best way to del

Problem posting?

[Misi Mladoniczky]

Hi,

The last 8 hours or so we seem to have had an issue with out of space on the 
server.

I have now fixed this.

But if you tried to post during this time it might have failed. The error 
reports I saw might have just been attempts at spam, but I can not tell from 
the info that was left.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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Re: First message on Mailman

[Misi Mladoniczky]

Hi,

The question is what the people on Digest wants I guess.

A setting of Daily would give people the possibility to respond in a timely 
manner if they want to participate, and it also prevent more than one email per 
day.

Let us wait a week and hear what the digest people want.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
December 1, 2017 1:33 PM, "Dave Shellman"  wrote:
 A monthly digest would be too long. Years ago it was daily but that was when 
the list was more active.  Dave 
On Fri, Dec 1, 2017 at 4:50 AM Misi Mladoniczky  wrote:  
Hi,

Do you mean that I should change it to Monthly? The current setting is 
Weekly... 
Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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December 1, 2017 10:41 AM, "Kailashnath Jeyaraj"  wrote:
Monthly should be fine. 
Thanks & Regards 

Kailashnath A J  
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: 01 December 2017 14:51
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: First message on Mailman 
Hi friends,

Now the Mailman should be up and running, and you should have received a 
welcome email.

The normal address http://arslist.org (http://arslist.org) should give you all 
the information you need if you forget anything, or if you want to search the 
archives.

Your old passwords has been discarded and you now have random passwords which 
was sent in the welcome email.

We now have 1443 regular subscribers and 586 digest subscribers.

The current digest setting is weekly. Let me know if this is too often, as I 
think the old digests were monthly...

Enjoy!

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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ARSList mailing list
ARSList@arslist.org (mailto:ARSList@arslist.org)
https://mailman.rrr.se/cgi/listinfo/arslist 
(https://mailman.rrr.se/cgi/listinfo/arslist)
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Re: First message on Mailman

[Misi Mladoniczky]

Hi,

Do you mean that I should change it to Monthly? The current setting is Weekly...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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December 1, 2017 10:41 AM, "Kailashnath Jeyaraj"  wrote:
Monthly should be fine. 
Thanks & Regards 

Kailashnath A J  
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: 01 December 2017 14:51
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: First message on Mailman 
Hi friends,

Now the Mailman should be up and running, and you should have received a 
welcome email.

The normal address http://arslist.org (http://arslist.org) should give you all 
the information you need if you forget anything, or if you want to search the 
archives.

Your old passwords has been discarded and you now have random passwords which 
was sent in the welcome email.

We now have 1443 regular subscribers and 586 digest subscribers.

The current digest setting is weekly. Let me know if this is too often, as I 
think the old digests were monthly...

Enjoy!

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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First message on Mailman

[Misi Mladoniczky]

Hi friends,

Now the Mailman should be up and running, and you should have received a 
welcome email.

The normal address http://arslist.org should give you all the information you 
need if you forget anything, or if you want to search the archives.

Your old passwords has been discarded and you now have random passwords which 
was sent in the welcome email.

We now have 1443 regular subscribers and 586 digest subscribers.

The current digest setting is weekly. Let me know if this is too often, as I 
think the old digests were monthly...

Enjoy!

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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ADM: Soory wrong address during my test posting...

[Misi Mladoniczky]

Hi,

I am working on getting the new Mailman server in place for the old Listserv 
that has been servicing ARSList for some time.

The switch should not be noticed much, and will occur in a few days.

If you have auto sorting of emails you might have to look into that, but 
otherwise the address will be the same.

We will send a post to the normal list before we do the change.

And sorry for the misdirected email sent a minute ago...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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Test3, new mailman 2.1.25 installed

[Misi Mladoniczky]

Let's see if this works. Please respond a little bit guys! 

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[Misi Mladoniczky]

Hi,

I would just create a Hidden Attachment Slot Field in your primary form. Make 
it Display-Only and make sure that Disable Change Flag is set to True.

Then when you do a Return on a row in the list of attachments, or maybe select 
a row and then click a button, you do a Set-Fields from the Attachment Form to 
your Hidden Field. Then do a PERFORM-ACTION-OPEN on your Hidden Field.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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November 22, 2017 1:59 AM, "Fawver, Dustin"  wrote:
**
Hi, Experts! 

I have a primary ticket form and a secondary form that has just an 
attachment pool. The primary form has a table that lists the entries in the 
secondary form associated with the current request. I can see the list and 
successfully call the secondary form from the primary one in order to add 
additional attachments. For users to view the attachments, I could simply leave 
the table drill down option to True. This would simply open up the secondary 
form and the user would then click on the Display button. I wanted to make it a 
bit nicer than that by having the user just double-click on the entry in the 
table and display the attachment. 

I currently have a separate view created for this purpose. I’ve tried 
it with just an empty view and I’ve tried it having the attachment pool and 
attachment field in the view. I have an active link that checks the $VUI$ value 
to match the view in question. If it matches, I have a Set Fields action that 
calls “$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912”. The AL fires off, 
but I’m getting a failure code of 2. 

I’m not sure if there’s a server-side log that I can turn on to see 
what may be causing this. If you think that I’m misunderstanding the purpose of 
the open attachment action, please let me know. 

This is on ARS 9.1.02. 

Thanks! 

Dustin Fawver 

Sr. Help Desk Technician 

Information Technology Services 

P: 423-439-4648 

itsh...@etsu.edu (mailto:itsh...@etsu.edu) 

 (http://www.etsu.edu/helpdesk)  _ARSlist: "Where the Answers Are" and 
have been for 20 years_

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Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

[Misi Mladoniczky]

LJ has elaborated on security by obscurity enough I think.

Presumably users have a standard way of navigating the application that will 
get them to the desired view.

The question is how they by mistake would get to the wrong view?

If they cheat and manage to get there bypassing the intended navigation, they 
can do no damage if your underlying permission model holds.

/Misi

LJ LongWing  skrev: (17 november 2017 17:47:12 CET)
>as long as your permission model is secure then letting them into that
>view
>won't give them access to something they shouldn't have access
>tothen
>it shouldn't be an issue for them to be therebut, the method
>outlined
>before will prevent it nonetheless if that's your wish :)
>
>On Fri, Nov 17, 2017 at 9:17 AM, Thomas Miskiewicz 
>wrote:
>
>> **
>> Well they don’t bave access to the things they shouldn’t have to but
>I
>> don’t want them to event get to those thing they don’t have access
>to...
>>
>> On Fri 17. Nov 2017 at 17:15, LJ LongWing 
>wrote:
>>
>>> **
>>> No, it's more of a factor of 'what is in the admin view what they
>>> shouldn't have access to'...and should you change permissions to
>those
>>> elements so that even if they make it into the Admin view, that they
>don't
>>> have access to the things they shouldn't have access to :)
>>>
>>> On Fri, Nov 17, 2017 at 8:57 AM, Thomas Miskiewicz
>
>>> wrote:
>>>
>>>> **
>>>> You mean separating the admin and user views into two different
>forms?
>>>>
>>>> On Fri 17. Nov 2017 at 16:55, LJ LongWing 
>wrote:
>>>>
>>>>> **
>>>>> Thomas,
>>>>> This is my favorite topic of 'security through obscurity'.if
>the
>>>>> method that things are secured is by simply not 'showing them' to
>the
>>>>> user...or, putting them behind a curtainthen it's not truly
>security.
>>>>> I believe what Misi is saying is that by creating an AL that
>prevents the
>>>>> user from getting to this particular view, you are trying to
>secure it by
>>>>> putting it behind a curtain.if there are elements on the view
>that you
>>>>> don't want the users to have access to, then they shouldn't have
>>>>> permissions to themthis would prevent them from wreaking any
>havoc
>>>>> because even if they had access to the view, they wouldn't be able
>to do
>>>>> anything they didn't have permission to do anyway...
>>>>>
>>>>> On Fri, Nov 17, 2017 at 8:47 AM, Thomas Miskiewicz
>
>>>>> wrote:
>>>>>
>>>>>> **
>>>>>
>>>>> Oh yea? Please elaborate.
>>>>>>
>>>>>> On Fri 17. Nov 2017 at 16:46, Misi Mladoniczky 
>wrote:
>>>>>>
>>>>>>> If you have to rely on GUI functionality to do this, one could
>argue
>>>>>>> that your permission strategy is faulty to start with...
>>>>>>> /Misi
>>>>>>>
>>>>>>> Thomas Miskiewicz  skrev: (17 november 2017
>>>>>>> 14:42:20 CET)
>>>>>>>>
>>>>>>>> ** Hello there,
>>>>>>>
>>>>>>>
>>>>>>>> I have *Form A* with *User View* and *Admin View*. How can I
>>>>>>>> prevent unauthorised access to the Admin View?
>>>>>>>>
>>>>>>>> If there is no configurable state of the art way maybe you have
>an
>>>>>>>> elegant idea how to achieve it?
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> Thomas
>>>>>>>>
>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> sent from my Android-unit with K-9 Mail.
>>>>>>>
>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>>
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
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Re: Is there a state of the art way to prevent unauthorised access to Form Views in Mid Tier?

[Misi Mladoniczky]

If you have to rely on GUI functionality to do this, one could argue that your 
permission strategy is faulty to start with...
/Misi

Thomas Miskiewicz  skrev: (17 november 2017 14:42:20 CET)
>Hello there,
>
>I have Form A with User View and Admin View. How can I prevent
>unauthorised access to the Admin View?
>
>If there is no configurable state of the art way maybe you have an
>elegant idea how to achieve it?
>
>
>Thank you
>
>Thomas
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Re: ADM: People being unsubscribed from the ARSlist

[Misi Mladoniczky]

Hi,

I have now readded the 823 persons of which 90% were GMAIL addresses. Hopefully 
this was a temporary problem, as all of these addresses were Deleted on 
November 12...

The issue seems to be a DMARC lookup of the From-address in the emails sent 
from the ARSList.

Someone probably changed something. The DMARC lookup should not be a problem 
for the ARSList, but apparently something happened. If I understand right, this 
is how it works, and please help us out if you have any insight on this.
1. An email from a...@aol.com is distributed from the list
2. The email is recieved by x...@gmail.com and then the GMAIL server contacts 
AOL to verify that the a...@aol.com is coming from an approved source
3. The answer now seems to be "NO"

So did AOL tighten their answers, or did GMAIL tighten their look on the reply?

There is two From-addresses, one is in the email HEADERS, and the other in the 
ENVELOPE. The ENVELOPE should be the important one, and there we use 
ARSLIST@ARSLIST.org.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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November 13, 2017 9:51 PM, "Jason Miller"  wrote:
**Hello everybody,
Hopefully you are receiving this email. I want to give a heads up that the 
ARSlist system automatically unsubscribed a bunch of people in the last few 
days. Misi and I are working on figuring out why and what can be done to 
prevent it. 
So far it appears to be mostly Gmail and AOL accounts. The best we can tell at 
the moment is something has changed on those systems that is now failing an 
authentication check (anti-spam stuff); which the list is taking action on the 
failure and unsubscribing those addresses. 
We'll keep looking into. At the moment my best advice is to resubscribe if you 
were removed. 
Jason 
  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Misi Mladoniczky]

Yes.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

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October 23, 2017 10:12 AM, "Abhishek Anand"  wrote:

> Are you pointing to use below command in the Filter Run Process:-
> 
> A workaround I saw on the net goes like this, and would requires a slight 
> change to your bat file:
> cmd.exe /c echo y | C:\plink -l  -pw * stemipt 
> /usr/opt/temip_tttls/Runtime/OpenCTI.sh
> CLOSE "$Request ID$"
> 
> Cheers,
> Abhi.
> 
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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Misi Mladoniczky]

In my earlier post I suggested that you ECHO a "Y" to plink. This needs to be 
done only once.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

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October 22, 2017 3:00 PM, "Abhishek Anand"  wrote:

> Hi Got below output in close-out file:-
> 
> C:\Program Files\BMC Software\ARSystem>C:\plink -l temip -pw temip123 stemipt
> /usr/opt/temip_tttls/Runtime/OpenCTI.sh CLOSE "$Request ID$" 
> The server's host key is not cached in the registry. You
> have no guarantee that the server is the computer you
> think it is.
> The server's rsa2 key fingerprint is:
> ssh-rsa 2048 63:fd:02:fb:b2:a8:0c:e7:b1:5f:7d:f9:04:7d:d1:fa
> If you trust this host, enter "y" to add the key to
> PuTTY's cache and carry on connecting.
> If you want to carry on connecting just once, without
> adding the key to the cache, enter "n".
> If you do not trust this host, press Return to abandon the
> connection.
> Store key in cache? (y/n) 
> 
> Please could you assist in resolution?
> 
> Cheers,
> Abhi.
> 
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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Misi Mladoniczky]

Hi,

I think it might be a problem with the host key, and that when you run it from 
the ARServer, plink does not know about the key of the foreign unix machine.

A workaround I saw on the net goes like this, and would requires a slight 
change to your bat file:
cmd.exe /c echo y | C:plink -l  -pw * stemipt 
/usr/opt/temip_tttls/Runtime/OpenCTI.sh CLOSE "$Request ID$"

The idea is to automatically say "y" to the host key acceptance prompt.

http://blog.immanuelnoel.com/2015/07/11/plink-auto-accept-hostkeys/ 
(http://blog.immanuelnoel.com/2015/07/11/plink-auto-accept-hostkeys/)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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October 16, 2017 12:34 PM, "Abhi$hek"  wrote:
**Thanks for your kind response.Yes normal TXT files creation is working fine 
and u can see in my earlier mail that already authentication are provided for 
the Unix box location.  Please suggest on how to achieve the filter run process 
part with the help of any sample  
On 16-Oct-2017 2:28 PM, "Misi Mladoniczky"  wrote:

 Hi,

So does this script run as expected when you run it manually?

You have to configure sshd on the unix box to allow remote calls, and you need 
to set it up with public-key authentication without a passphrase. Or something 
like that... There are ample instructions on the internet for this.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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October 15, 2017 8:45 AM, "Abhishek Anand"  wrote:

> Hi Experts,
>
> How to call a .sh script located in remote unix box from the remedy server 
> 8.1 on windows using the
> FILTER Run Process command?
>
> I have designed the close_tt.bat file in my local system which in turn is 
> calling below script
> residing on remote server:-
>
> C:plink -l  -pw * stemipt /usr/opt/temip_tttls/Runtime/OpenCTI.sh 
> CLOSE "$Request ID$"
>
> I am using below logic in FILTER Run Process command line but its failing :-
>
> cmd /c C:UsersAn**Desktopclose_tt.bat "$Request ID$"
>
> Early response will be highly appreciated.
>
> Regards,
> AA
>> ___
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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Misi Mladoniczky]

Hi,

So does this script run as expected when you run it manually?

You have to configure sshd on the unix box to allow remote calls, and you need 
to set it up with public-key authentication without a passphrase. Or something 
like that... There are ample instructions on the internet for this.

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October 15, 2017 8:45 AM, "Abhishek Anand"  wrote:

> Hi Experts,
> 
> How to call a .sh script located in remote unix box from the remedy server 
> 8.1 on windows using the
> FILTER Run Process command?
> 
> I have designed the close_tt.bat file in my local system which in turn is 
> calling below script
> residing on remote server:-
> 
> C:\plink -l  -pw * stemipt /usr/opt/temip_tttls/Runtime/OpenCTI.sh 
> CLOSE "$Request ID$"
> 
> I am using below logic in FILTER Run Process command line but its failing :-
> 
> cmd /c C:\Users\An**\Desktop\close_tt.bat "$Request ID$"
> 
> Early response will be highly appreciated.
> 
> Regards,
> AA
> 
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Re: What's the NextId?

[Misi Mladoniczky]

Hi,

Any other tool, such as a plugin sver, would actually go through the AR Server 
eventually before the Request ID is used and a record is created.

There are two settings which you can play around with, and these would revert 
back to the old behaviour of locking the table and increasing one step at a 
time:

Next-ID-Commit: F NextID-Block-Size: 1  
And as the Block-Size can be set on a form level to one, it might not be too 
bad for performance.

But it might be hard to control anyway, as you have multiple servers and 
threads, and they can be in the process of creating records more or less 
simultaneously. So if you get the NextID in a filter, you might still get the 
wrong one...

It would be great if BMC had an oprtion to do an 
Application-Reserver-Request-ID call, which you could call from an ACTL or from 
a FLTR in order to immediately book the a Request ID and populate field 1.

But at the moment there is no such thing, which is also why BMC now extensively 
uses the GUID-field instead of the Request ID, where you can get this 
functionality.

In your situation Miskiewicz, I would create my own way to reserve unique 
numbers, and use that instead of the built in Request ID.

There was an old trick, but I am not sure it will be future secure, and that 
was to do a Filter Push-Fields to yourself so to speak, where the qualification 
would be ('1' = $1$). You can then set a display-only-trigger-field to trigger 
whatever workflow you need. This would happen immediately after the record has 
been commited to the database, so you do not need to wait for an escalation.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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October 13, 2017 1:53 PM, "Rick Cook"  wrote:
**Randeep, yes, all requests flow THROUGH AR Server, but not all are generated 
directly BY it. Outside products would likely use a plug-in server thread, 
which creates the competition with direct AR Server calls for the Next ID calls.
Thomas, Notify already runs in Phase 3 - there is no "later phase". Run Order 
can be used within that phase to set an order of operation.  
Rick Cook 
On Thu, Oct 12, 2017 at 11:07 PM, Randeep Atwal  wrote:

 **Other idea(s)
Idea 1 
For just the Request ID instead of looping a table field, you can include it 
statically in the subject and/or body line of the email. Since notify actions 
run after the database commit occurs. You lose the template niceties for this 
one field, but I think it's manageable since all notifications need a reference 
ticket usually, and having it in the same format is realistic. 
2 Create a new field for Incident ID - separate from the system generated 
Request ID (FieldID 1) Since you are talking about using Request ID I guess you 
are not using the BMC ITSM, app, and this is a custom app. But there is nothing 
to stop you creating push field filter workflow that creates a unique Incident 
Number in phase 1 filter processing that would be available. You would create a 
form that does nothing but generate numbers, and use $LASTID$ to get the number 
This would likely be painful to retrofit if you already have lots of references 
to the request id all over the place. 
On Thu, Oct 12, 2017 at 10:43 PM, Thomas Miskiewicz  wrote:** 
Randeep, we don’t like the out of the box email templates so we’ve build our 
own app. In that Workflow I loop through a table field to replace variables of 
a template with the ticket data. Overwriting the filter phases means I don’t 
have access to the Request ID when I need to send the notification. Ticket 
$Request ID$ has been created ends up being Ticket has been created. 
Answering your question we arrive at another problem in BMC Remedy: no control 
over filter phases for the user. Why cannot I postpone Notify to a later phase 
on demand? 
It looks like I got two options left: 
1. Set block size to 1 
2. Instead of sending that email immediately push it to a staging form and run 
an escalation to send emails after the holy grail Request-ID is finally there. 
3. Any other ideas? 
On 13. Oct 2017, at 04:08, Randeep Atwal  wrote:
**
Rick, everything that generates NextID's must come through an ARSystem server 
so I don't know what you mean when you say 'If you have multiple outside 
entities creating large number of records at once'   
All requests go through the AR Server. 
I would theorize that you may have other factors in play once you remove the 
NextID bottleneck by using chunks of 100. Something to bear in mind is that by 
chunking NextID's, you cause the scalability of the system to go up (i.e. more 
records per second getting created) - but the per record response time under 
high load is likely t

Re: How to set / change the server language in Remedy 9.1.03?

[Misi Mladoniczky]

But was that did that really on version 9.x?

"Bächler Samuel (ewz)"  skrev: (12 oktober 2017 
08:17:29 CEST)
>Hi Thomas
>
>I once had the problem to change the format of server time. The
>solution then was to set the ARDATE environment variable. We run ARS on
>Windows. I think I had to reboot the whole system.
>
>Regards,
>Sam
>
>[cid:image001.png@01D34332.8B39C080]
>
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-- 
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Re: Menu on same field

[Misi Mladoniczky]

Hi,

Search menus are natively distinct, so there is no need to use Direct SQL.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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October 4, 2017 11:40 PM, "Brittain, Mark"  wrote:
**
Hi All 

This is one of those case where I did something years ago and can’t 
remember how I did it. Hoping someone can assist. 

Have 10 records and the First Name field contains Joe, Joe, Bob, Joe, 
Mike, Joe, Bob, Mike, Joe and Bill. 

On the same field I want have a menu that searches on the First Name 
field and displays Bill, Bob, Joe, Mike. 

If I create a new record I could use the existing names or type in a 
new one. If the new record was for Mary, after submit, the menu would contain 
Bill, Bob, Joe, Mary, Mike 

I just know this is simple enough to do, but it was about 10 years last 
time I did it. Any suggestions would be greatly appreciated. 

ARS 9.1 

Thanks 

Mark 

Mark Brittain  | Senior Systems Engineer | 315.634.9337 

125 Elwood Davis Road | Syracuse NY 13212 

  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017

[Misi Mladoniczky]

Hi,

No reason to change server. Currently listserv is set up on our server and 
works ok.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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September 30, 2017 12:19 AM, "Fawver, Dustin"  wrote:
**
Ok. I could possibly contribute 10% of that. The only other thing that 
I could possibly offer is that we run LISTSERV here as well. I have the 
privilege of requesting a listserv. The big hang-up would be how to have 
“@arslist.org” to translate to here at ETSU and that it work both in that 
manner and for the server here. 
Dustin Fawver 

Sr. Help Desk Technician 

Information Technology Services 

P: 423-439-4648 

itsh...@etsu.edu (mailto:itsh...@etsu.edu) 

 (http://www.etsu.edu/helpdesk)  
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:mailto:arslist@ARSLIST.ORG)] On Behalf Of 
Jason Miller
Sent: Friday, September 29, 2017 6:08 PM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017 

*** This email does NOT originate from an ETSU person or service. *** 
** 
The renewal last year was just under $1000 USD. 
Jason  
On Wed, Sep 27, 2017 at 4:54 AM, Fawver, Dustin  wrote:  

** 
I remember that there was some back-channel discussion in the past that 
resulted in the setup that is currently running. Would you be willing to 
divulge what it would take for option 3? 
Thanks! 
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648 (javascript:false)
itsh...@etsu.edu (mailto:itsh...@etsu.edu) 

From: Action Request System discussion list(ARSList)  on behalf of 
Jason Miller 
Sent: Wednesday, September 27, 2017 1:46 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: [EXTERNAL] ADM: ARSlist Future 2017  
**  
Hello everybody,  
It is time again to make some decisions regarding the future of the 
ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a 
little over 30 days. Dan, Misi and myself have been discussing where to go from 
here. We agree with the current (low) volume of posts that (Dan) continuing to 
pay for the ARSlist platform does not make much sense. Clearly the ARSlist is 
not providing the value it one was (when it was the only place to discuss 
Remedy topics). 
The options for the future at this time appear to be: 
* Move the ARSlist to a free mailing list platform. * 
* Say goodbye to the ARSlist and shut it down all together. 
* Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year. 
There is a contingency with the first option. Assuming the platform the 
List moves to is not a hosted system in the cloud, Misi, who has been 
graciously hosting ARSlist LISTSERV on his server for the last year, will not 
be able to make a software switch until after the T3SMAC conference 
(http://tooltechtrain.com/) in November. If we give Misi a few days to hangout 
in Vegas after the conference, get home, and setup a new mail list system, we 
are looking at possibly a few week outage of the ARSlist while things 
transition. If we find a platform that is hosted and doesn't require shell 
access to Misi's server then I can work on the transition before the 
conference.  
If anybody see additional options please let me know. Also I am open to 
honest feedback. At heart I know none of us want to see the ARSlist go, it has 
been here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist? 
Thank you, 
Jason 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_   

_ARSlist: "Where the Answers Are" and have been for 20 years_   
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Re: ADM: ARSlist Future 2017

[Misi Mladoniczky]

Hi,

To me it also seems like the activity has gone down a lot on the list.

Transferring to, GNU Mailman should not be that tough I think. And in addition 
to that we need to put some archive search capabilities in place (swish-e?). So 
all in all there will be some hours needed to get this going.

I am happy to continue hosting the ARSList on my server, but I think we need to 
go to an open source solution.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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September 27, 2017 7:47 AM, "Jason Miller"  wrote: 

**Hello everybody,
It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics). 
The options for the future at this time appear to be: 
* Move the ARSlist to a free mailing list platform. * 
* Say goodbye to the ARSlist and shut it down all together. 
* Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year. 
There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC conference 
(http://tooltechtrain.com/) in November. If we give Misi a few days to hangout 
in Vegas after the conference, get home, and setup a new mail list system, we 
are looking at possibly a few week outage of the ARSlist while things 
transition. If we find a platform that is hosted and doesn't require shell 
access to Misi's server then I can work on the transition before the 
conference.  
If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist? 
Thank you, 
Jason 
  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Delete Through Escalation vs Delete through DB

[Misi Mladoniczky]

Hi,

Converting the LJ delete tool to a filter plugin seems a little bit pointless 
as you have the run process equivalents of Application-Delete-Entry and 
Application-Query-Delete-Entry already at hand in filters and escalations.

Using escalations to search for your records followed by 
Application-Delete-Entry for every row is best in most circumstances where you 
are dealing with a lot of data. Using Application-Query-Delete-Entry will 
process all records within a single transaction, which might tax your system...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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July 22, 2017 2:51 PM, "LJ LongWing"  wrote:
**Thomas,
Yes...it could be done as an API Filter PluginI've been thinking about that 
since you askedthe only problem I can see with a Filter Plugin would be the 
feedback portion. As it is, running it, you get the feedback in the log about 
what was attempted, what was executed, etc...I could output all of that to the 
plugin log through normal channels if that would be okI'd just never 
thought of doing it through a plugin before  
On Sat, Jul 22, 2017 at 2:02 AM, Thomas Miskiewicz  wrote:

 ** 
LJ, 
can we have your tool as a API Filter plugin? 
Thomas 
On 21. Jul 2017, at 23:29, LJ LongWing  wrote:
**

 Harsh,
Deleting from the DB will always be faster than deleting from the applications 
server because you are removing the overhead of the Remedy server, that being 
said however, I always do my deletes against the app server. I do this for many 
reasons, but data integrity is one of them. When you do your deletes through 
the app server, you get 'all' of the pieces that you are supposed to get (T, H, 
B, BNCN)for this reason, deleting though the app server is preferred, from 
my perspective at least. With this thought in mind, I have produced a tool that 
I have used personally for several years, and with the assistance of Jason 
Miller, moved more mainstream and increased performance from it by making it 
multi-threaded. 
http://remedylegacy.com/tools/delete-requests/ 
(http://remedylegacy.com/tools/delete-requests/) 
This tool uses an SQL query to identify the records that need to be removed, 
and then uses the api to do the actual removal. Because it's using the API, 
it'll make any workflow that fires on delete fire, which can cause you do have 
a cascade effect cleaning up parent/child/grandchild/etc relationships 
In general, I recommend not doing anything with the Remedy DB directly at the 
DB level, there are of course all sorts of people that do with no impact at 
all, or no noticeable impact, but in general, having done Remedy for as many 
years a I haveI believe the data should be inserted into, modified, and 
removed from the Remedy DB by the Remedy application server...  
On Fri, Jul 21, 2017 at 2:56 PM, Harsh  wrote:** Hi All,
Today i got into an argument where one ofmy colleague was deleting 57K records 
from custom form through Escalations. I asked him to better use a delete query 
on arsystem database. As it will delete the records faster then escalations.
As per him both will take same amount of time. But i believe escalation will 
take more time as it has to make a call to DB everytime and somehow will add 
the processing time on the server. 
Please let me know your thoughts upon the same. 
Thanks, 
Harsh 

--  Thanks & regards
“Harsh Chaudhary”
"Impatience never commanded success"
_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: 
"Where the Answers Are" and have been for 20 years_   

_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: 
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Re: Next ID

[Misi Mladoniczky]

Hi, 

The standard setting since 7.6.04 is to have Next-ID-Block-Size: set to 
25. You have to reset this to 1 to disable this, but that might have a slight 
impact on performance. This can be set in the ar.conf/cfg file or in the Server 
Information form on the Configuration tab. If you have Next-ID-Commit: set to 
F, it will definitely affect performance on creates. But this defaults to T, 
which is ok if you can live with a few missing Request IDs now and then 
(typically after filter errors during submit). You can however set the 
Next-ID-Block-Size to 1 on a form basis. This is done on the form properties 
Basic section. 
Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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July 3, 2017 9:51 PM, "Brittain, Mark"  wrote: 
That makes perfect sense. Thanks LJ 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:mailto:arslist@ARSLIST.ORG)] On Behalf Of 
LJ LongWing
Sent: Monday, July 03, 2017 3:42 PM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: Next ID 

** 
Mark, 
After setting the next id value, did you restart the remedy server? If 
not, if the server already had a cache of next id's that it was working with, 
it won't go back and figure out what the next id is till it runs out of cache 
:)  
On Mon, Jul 3, 2017 at 1:37 PM, Brittain, Mark  wrote:  

** 
Hi All, 

Have a weird behavior when attempting to set the next id on a form. I 
followed the directions and set the nextID to 120400. 

update arschema set nextId =120400 where name = ‘customformname’ 

commit 

Then I did a query and confirmed the nextId is 120400. Finally I 
created a new record on customformname and got a request id 120208 

Not sure what I am doing wrong. On Oracle 12 and AR Server 9. 

Thanks 

Mark 

Mark Brittain  | Senior Systems Engineer | 315.634.9337 
(javascript:false) 

125 Elwood Davis Road | Syracuse NY 13212 
_ARSlist: "Where the Answers Are" and have been for 20 years_   

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Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier

[Misi Mladoniczky]

Hi,

Go watch them work in their current interface. For some lenght of time. You 
might be able to figure out some ways to speed up and simplify their work. 
Offer the new solution in Mid-Tier attire.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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June 8, 2017 3:57 PM, "Grooms, Frederick W"  wrote:
Believe me John, we all have seen these type of groups. Another way we 
have had success in moving a stubborn group over to the web was to show that 
the Mid-Tier was actually faster than the User tool. (We are running ARS 
8.01.02 and MidTier 9.01.02.002 all on Linux) 

Fred 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:mailto:arslist@ARSLIST.ORG)] On Behalf Of 
LJ LongWing
Sent: Thursday, June 08, 2017 8:42 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier 

**  
John, 
In this case I would impose the 'management' rule. Does the company 
want to stay on a supported platform, on a supported version of that 
platform?...if so, they need to move on from the long ago unsupported tool and 
move forward into the futurehorses were great at the time, but we moved on 
as a world...yes, some people still use horses for transportation, but most of 
the modernized world has moved onto something else. The current and supported 
client for Remedy is Mid-Tier, and that's the client they need to use if your 
company wants to be on a supported platform.if on the other hands, like 
many, your company doesn't care about that, then they can stay on the client 
until the OS they run doesn't work with it and they can't install it  
-Original Message- 

On Thu, Jun 8, 2017 at 7:34 AM, Reiser, John J  wrote:  

**  
Fred, Joe & Misi, 

I have used type-ahead and a dialog form pop-up for other portions of 
this form. 

The main issue is that the Tier 0 team are, shall we say, a little 
demanding and they want to do anything to stay on the WUT. 

And they don’t rely on type-ahead because they are on the WUT. When 
they test the browser client they cite “muscle-memory” as the reason for having 
difficulty adapting to a web based system. 

I may hide the menu icon on type-ahead fields to act as a reminder. 

Oh and I tried the SET fields action with Display a List option but you 
have to set the Results list for the form where the menu data are “just right” 
to get any kind of keyboard response. (Some of our menus are large, hence the 
multiple levels.)  

I was thinking of using a modal or dialog panel and a tree table field 
to display the results and then just SET the value selected into the main form 
field. 

Thank you, 

--- 
John J. Reiser
Building 760-J202
Remedy AR System Developer 

Senior Software Development Analyst 
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of Misi 
Mladoniczky
Sent: Thursday, June 08, 2017 5:53 AM
To:  arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: EXTERNAL: Re: Expanding Menus on open in Mid Tier 

**  

Joe, type ahead might be a good thing, as it is usually faster than 
navigating a big char menu (expanded or not).

You might also be able to create a solution with a table field or maybe an 
navigation field. Using a display only form dialog could also help.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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-Original Message-
June 7, 2017 6:12 PM, "Joe D'Souza"  wrote: 
The “Type Ahead” feature may also be a workaround for certain 
situations where the user requires to type a part of the value which will pop a 
list of similar values.. For most use cases this works as the user knows more 
or less what the value is supposed to look like.. 

Joe  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@AR

Re: Expanding Menus on open in Mid Tier

[Misi Mladoniczky]

Joe, type ahead might be a good thing, as it is usually faster than navigating 
a big char menu (expanded or not).

You might also be able to create a solution with a table field or maybe an 
navigation field. Using a display only form dialog could also help.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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June 7, 2017 6:12 PM, "Joe D'Souza"

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Re: Need inputs/advice about Custom SSO configuration on 9.1.02

[Misi Mladoniczky]

Hi,

If it is a custom sso solution, I suppose the AREASSO.dll and AREASSO.cfg would 
be whatever custom stuff you built yourself.

In other words nothing included in the Remedy installation...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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June 2, 2017 7:24 AM, "Amit B"  wrote:

**Hello LJ,
You are right. we do have custom SSO solution.But we do the necessary changes 
in below 2 files to enable custom SSO: 
1) AREASSO.dll 
2) AREASSO.cfg. 
But after installation of new version i did not find these files so thought of 
asking here whether we miss anything. 
Reagrds,
Amit B  
On Thu, Jun 1, 2017 at 6:21 PM, LJ LongWing  wrote:

 **Amit,
You can potentially still use the c based sso solution, but it'll be manually 
configured, and as you move forward with Remedy versions, it'll become more 
difficultRemedy is really moving away from C to Javaso, if it's truly a 
custom internal solution, you should be able to interface with it through a 
Java interpretation.good luck with the configuration :)  
On Wed, May 31, 2017 at 10:56 PM, Amit B  wrote:**Hello LJ,
Thank you for your reply. Actually problem is this custom SSO is getting used 
by multiple application in our organization So not sure whether it can be 
rewritten . But my question is in upgraded version we will not have files like 
areasso.dll & areasso.cgf? I mean i never gets these file from my custom SSO 
team. 
Regards, 
Amit B.  
On Wed, May 31, 2017 at 7:03 PM, LJ LongWing  wrote:**

 Amit,
Since 7.6.04 Remedy has gone through a few changesmoved from a C based 
server to Java, and moved from mostly C based plugins to Java pluginswhile 
it's still possible to use C plugins with 9.x, it's recommended to move to Java 
based onesis there any chance your custom SSO can be re-written in Java as 
part of the upgrade?  
On Wed, May 31, 2017 at 6:23 AM, Amit B  wrote:**

Hello All,
We are in the mid of upgrading our environment from 7.6.04 to 9.1.02. we would 
like to enable custome SSO on our server but i do not find below file on new 
application server : 
1) areasso.cfg 
2) areasso.dll 
is there any change in enabling SSO on 9.1.02 version ? 
Regards, 
Amit B.  _ARSlist: "Where the Answers Are" and have been for 20 years_  
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: [Non-DoD Source] Re: need input about data migration after Upgrade

[Misi Mladoniczky]

Ok, I see, I think...

So this is the 9.1.02 version of DDM? So these are the files to go from Pre 
9.1.02 to 9.1.02?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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April 24, 2017 12:49 PM, "Jarl Grøneng"  wrote:

** 
See attachments 
Regards, 
Jarl  
2017-04-24 12:31 GMT+02:00 Misi Mladoniczky :

 **
Hi,

In other words it actually points to the .ARM file for mapping.

So how is this structured, do you get a set of config/mapping files for each 
supported version transition?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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(http://rrr.se)
April 24, 2017 10:01 AM, "Jarl Grøneng"  wrote:

**
Hi 
This is a DDM instruction file, and you can see that the field mapping using an 
import-tool format. 
PASS_QUALIFICATION
Regards, 
Jarl  

2017-04-20 14:48 GMT+02:00 Misi Mladoniczky :
 **
Hi,

So RRR|Chive works in a similar way, where matching ids are the default, 
regardless if it is a custom field or not. Fields can then be mapped/skipped 
specifically.

It sounds like a simple thing to generate rrrchive-config-files based on the 
mapping-files from DDM!? Any chanse of supplying me with a few DDM-config-files 
to allow me to check how much work it would take?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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(http://rrr.se)
April 20, 2017 1:49 PM, "JD Hood"  wrote:

**As for custom fields, the in the 7.x version, the default DDM mapping was 
based on matching field IDs, unless a different mapping was specified. So as 
long as custom fields had the same field ID between the systems, the data would 
migrate correctly.

So, with DDM migrating between two forms, it would map based on matching field 
IDs for all fields that were not mapped specifically. So if you looked at the 
mappings for the specifically mapped fields, it only listed the odd-ball fields 
that needed to be mapped because their ID's differed (presumably due to version 
changes). As long as custom fields had the same field ID between the systems 
(or if you manually edited the DDM mapping to include the custom fields if the 
ID's differed), the data would migrate correctly.
Biggest issue I had with DDM is that it was slow, Slow, SLOOOW. 
Thanks, 
-JDHood 
On Thu, Apr 20, 2017 at 6:19 AM, Vinod Gaidhani  wrote:** 
Thanks Misi, seems to be good and overcomes shortcomings of DDM.

Vinod.  
On 20-Apr-2017, at 2:30 PM, Misi Mladoniczky  wrote: 
**
Hi,

One big difference between DDM and RRR|Chive is that DDM just finds all records 
after the date/time you specify and transfer these records.

RRR|Chive will pull all recordids and modify-dates from both system and then do 
transfer/delete as appropriate. No need to specify a date.

Because of this it is easy to use to restore a system after, for example, 
testing.

I have been playing with the idea of using the DDM mapping files in RRR|Chive, 
but have not come around to doing this. So you are pretty much on your own and 
need to do the mapping yourself.

I am not 100% sure about this, but I think that DDM will not copy data on 
custom fields you have added yourself automatically.

I have another tool I like to use when planning migrations to new application 
versions, and this is RRR|DefFieldDiff that will give you an excel sheet of all 
changed data fields. This makes it easy to find differences and plan your data 
massaging.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
April 19, 2017 2:39 PM, "Murnane, Phil"  wrote:
We've used DDM and RRR|Chive successfully on various projects. Misi's 
tool is scriptable and very fast compared to DDM. DDM can schedule code and 
data migrations. Generally both requir

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

[Misi Mladoniczky]

Hi,

In other words it actually points to the .ARM file for mapping.

So how is this structured, do you get a set of config/mapping files for each 
supported version transition?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
April 24, 2017 10:01 AM, "Jarl Grøneng"  wrote:

** 
Hi 
This is a DDM instruction file, and you can see that the field mapping using an 
import-tool format. 
PASS_QUALIFICATION
Regards, 
Jarl  
2017-04-20 14:48 GMT+02:00 Misi Mladoniczky :

 **
Hi,

So RRR|Chive works in a similar way, where matching ids are the default, 
regardless if it is a custom field or not. Fields can then be mapped/skipped 
specifically.

It sounds like a simple thing to generate rrrchive-config-files based on the 
mapping-files from DDM!? Any chanse of supplying me with a few DDM-config-files 
to allow me to check how much work it would take?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
April 20, 2017 1:49 PM, "JD Hood"  wrote:

**As for custom fields, the in the 7.x version, the default DDM mapping was 
based on matching field IDs, unless a different mapping was specified. So as 
long as custom fields had the same field ID between the systems, the data would 
migrate correctly.

So, with DDM migrating between two forms, it would map based on matching field 
IDs for all fields that were not mapped specifically. So if you looked at the 
mappings for the specifically mapped fields, it only listed the odd-ball fields 
that needed to be mapped because their ID's differed (presumably due to version 
changes). As long as custom fields had the same field ID between the systems 
(or if you manually edited the DDM mapping to include the custom fields if the 
ID's differed), the data would migrate correctly.
Biggest issue I had with DDM is that it was slow, Slow, SLOOOW. 
Thanks, 
-JDHood 
On Thu, Apr 20, 2017 at 6:19 AM, Vinod Gaidhani  wrote:
 ** 
Thanks Misi, seems to be good and overcomes shortcomings of DDM.

Vinod.  
On 20-Apr-2017, at 2:30 PM, Misi Mladoniczky  wrote: 
**
Hi,

One big difference between DDM and RRR|Chive is that DDM just finds all records 
after the date/time you specify and transfer these records.

RRR|Chive will pull all recordids and modify-dates from both system and then do 
transfer/delete as appropriate. No need to specify a date.

Because of this it is easy to use to restore a system after, for example, 
testing.

I have been playing with the idea of using the DDM mapping files in RRR|Chive, 
but have not come around to doing this. So you are pretty much on your own and 
need to do the mapping yourself.

I am not 100% sure about this, but I think that DDM will not copy data on 
custom fields you have added yourself automatically.

I have another tool I like to use when planning migrations to new application 
versions, and this is RRR|DefFieldDiff that will give you an excel sheet of all 
changed data fields. This makes it easy to find differences and plan your data 
massaging.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
April 19, 2017 2:39 PM, "Murnane, Phil"  wrote:
We've used DDM and RRR|Chive successfully on various projects. Misi's 
tool is scriptable and very fast compared to DDM. DDM can schedule code and 
data migrations. Generally both require the Last-Modified date/time field to be 
accurate. Overall, I'd personally recommend RRR|Chive. 
HTH, 

--Phil  

  From: Action Request System discussion list(ARSList)  on behalf of Nicosia, 
Ryan J. CTR USSOCOM HQ 
Sent: Wednesday, April 19, 2017 8:14 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: [Non-DoD Source] Re: need input about data migration after Upgrade
I have to disagree. We used DDM with great success but it does require admin 
freeze on all deletion activities of your production environment. That said, 
there are ways to get around that as well but purging the for

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

[Misi Mladoniczky]

Hi,

So RRR|Chive works in a similar way, where matching ids are the default, 
regardless if it is a custom field or not. Fields can then be mapped/skipped 
specifically.

It sounds like a simple thing to generate rrrchive-config-files based on the 
mapping-files from DDM!? Any chanse of supplying me with a few DDM-config-files 
to allow me to check how much work it would take?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
April 20, 2017 1:49 PM, "JD Hood"  wrote:

**As for custom fields, the in the 7.x version, the default DDM mapping was 
based on matching field IDs, unless a different mapping was specified. So as 
long as custom fields had the same field ID between the systems, the data would 
migrate correctly.

So, with DDM migrating between two forms, it would map based on matching field 
IDs for all fields that were not mapped specifically. So if you looked at the 
mappings for the specifically mapped fields, it only listed the odd-ball fields 
that needed to be mapped because their ID's differed (presumably due to version 
changes). As long as custom fields had the same field ID between the systems 
(or if you manually edited the DDM mapping to include the custom fields if the 
ID's differed), the data would migrate correctly.
Biggest issue I had with DDM is that it was slow, Slow, SLOOOW. 
Thanks, 
-JDHood 
On Thu, Apr 20, 2017 at 6:19 AM, Vinod Gaidhani  wrote:

 ** 
Thanks Misi, seems to be good and overcomes shortcomings of DDM.

Vinod.  
On 20-Apr-2017, at 2:30 PM, Misi Mladoniczky  wrote:
**
Hi,

One big difference between DDM and RRR|Chive is that DDM just finds all records 
after the date/time you specify and transfer these records.

RRR|Chive will pull all recordids and modify-dates from both system and then do 
transfer/delete as appropriate. No need to specify a date.

Because of this it is easy to use to restore a system after, for example, 
testing.

I have been playing with the idea of using the DDM mapping files in RRR|Chive, 
but have not come around to doing this. So you are pretty much on your own and 
need to do the mapping yourself.

I am not 100% sure about this, but I think that DDM will not copy data on 
custom fields you have added yourself automatically.

I have another tool I like to use when planning migrations to new application 
versions, and this is RRR|DefFieldDiff that will give you an excel sheet of all 
changed data fields. This makes it easy to find differences and plan your data 
massaging.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
April 19, 2017 2:39 PM, "Murnane, Phil"  wrote:
We've used DDM and RRR|Chive successfully on various projects. Misi's 
tool is scriptable and very fast compared to DDM. DDM can schedule code and 
data migrations. Generally both require the Last-Modified date/time field to be 
accurate. Overall, I'd personally recommend RRR|Chive. 
HTH, 

--Phil  

  From: Action Request System discussion list(ARSList)  on behalf of Nicosia, 
Ryan J. CTR USSOCOM HQ 
Sent: Wednesday, April 19, 2017 8:14 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: [Non-DoD Source] Re: need input about data migration after Upgrade
I have to disagree. We used DDM with great success but it does require admin 
freeze on all deletion activities of your production environment. That said, 
there are ways to get around that as well but purging the form in question on 
your target server and telling DDM to just pull everything over.

Once you get to the point where you are running DDM every few days, the errors 
are easy to identify and clean up and you can re-run a specific package as 
needed.

Ryan

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of Mohamed 
Kamruzzaman
Sent: Wednesday, April 19, 2017 5:50 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: [Non-DoD Source] Re: need input about data migration after Upgrade

Hi Amit,

Agree with Vinod, you may want to look at alternate solution considering you 
are looking at migrating and cleaning your data. You will want to migrate over 
foundation, configuration and transactional data onto ITSM 

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

[Misi Mladoniczky]

Hi,

One big difference between DDM and RRR|Chive is that DDM just finds all records 
after the date/time you specify and transfer these records.

RRR|Chive will pull all recordids and modify-dates from both system and then do 
transfer/delete as appropriate. No need to specify a date.

Because of this it is easy to use to restore a system after, for example, 
testing.

I have been playing with the idea of using the DDM mapping files in RRR|Chive, 
but have not come around to doing this. So you are pretty much on your own and 
need to do the mapping yourself.

I am not 100% sure about this, but I think that DDM will not copy data on 
custom fields you have added yourself automatically.

I have another tool I like to use when planning migrations to new application 
versions, and this is RRR|DefFieldDiff that will give you an excel sheet of all 
changed data fields. This makes it easy to find differences and plan your data 
massaging.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
April 19, 2017 2:39 PM, "Murnane, Phil"  wrote:
We've used DDM and RRR|Chive successfully on various projects. Misi's 
tool is scriptable and very fast compared to DDM. DDM can schedule code and 
data migrations. Generally both require the Last-Modified date/time field to be 
accurate. Overall, I'd personally recommend RRR|Chive. 
HTH, 

--Phil  

  From: Action Request System discussion list(ARSList)  on behalf of Nicosia, 
Ryan J. CTR USSOCOM HQ 
Sent: Wednesday, April 19, 2017 8:14 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: [Non-DoD Source] Re: need input about data migration after Upgrade
I have to disagree. We used DDM with great success but it does require admin 
freeze on all deletion activities of your production environment. That said, 
there are ways to get around that as well but purging the form in question on 
your target server and telling DDM to just pull everything over.

Once you get to the point where you are running DDM every few days, the errors 
are easy to identify and clean up and you can re-run a specific package as 
needed.

Ryan

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of Mohamed 
Kamruzzaman
Sent: Wednesday, April 19, 2017 5:50 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: [Non-DoD Source] Re: need input about data migration after Upgrade

Hi Amit,

Agree with Vinod, you may want to look at alternate solution considering you 
are looking at migrating and cleaning your data. You will want to migrate over 
foundation, configuration and transactional data onto ITSM 9.x . This is an 
ideal time to clean up data, remapping Prod cats and Op Cats etc. and 
potentially archive some of the tickets that you no longer need.

We use our Customer Move Tool (more info [CAUTION]  
http://www.alderstone.com/cmt (http://www.alderstone.com/cmt)) for the 
migration from previous ITSM versions to the latest, as we can migrate all 
modules data or a reduced set (including transformation and cleaning of data), 
depending on your requirements. In general we've been able to move entire data 
set within a day ensuring a smooth migration. Please let me know if you would 
like to talk about this in more detail or have any specific questions.

Regards,
Mohamed

Mohamed Kamruzzaman. Alderstone.com +962776723269 | 
mohamed.kamruzza...@alderstone.com (mailto:mohamed.kamruzza...@alderstone.com) 
| Skype: mkamruzzaman | LinkedIn: Mohamed-Kamruzzaman

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Re: need input about data migration after Upgrade

[Misi Mladoniczky]

Hi,

RRR|Chive might help you. It is free to use but low level. You need to know 
exactly what you want to. It uses the modify-date of the records to find which 
ones to add/update/remove, so you need to update that column when working at 
DB-level. Alternatively you can skip updating the modify-date (C6) column and 
RRR|Chive will not touch that record as it would be considered the same in 
source/target. You did not say if the cleaning activity happened in the source 
or target environment...

https://rrr.se/cgi/index?pg=chive (https://rrr.se/cgi/index?pg=chive)

You might also consider talking to Ben Chernys at 
http://www.softwaretoolhouse.com/ (http://www.softwaretoolhouse.com/) as he has 
ready made scripts for his commercial Meta-Update to do ITSM migrations. I have 
not tried it myself though, but Ben should be able to tell you what he can and 
can not do.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
April 19, 2017 9:11 AM, "Amit B"  wrote:

**Hello All,
We are in the middle of upgrading our ITSM . I have one question about data 
migration. As we have opted parallel upgrade ,i mean we have build separate 
server and took DB backup from current prod and dump it on new server. So 
currently existing infra is up & running and lot of data cleanup is happening 
based on business requirement but this data cleanup is happening from DB. So my 
question is whether DDM will have ability to identify records got modified via 
DB ? 
Reagrds, 
Amit B  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: People were wondering is there going to be a conference this year?

[Misi Mladoniczky]

Fantastic!!!

Daniel Bloom  skrev: (6 april 2017 01:32:54 CEST)
>BMC Software and the Tools, Technology & Training (T3) community are
>listening and you have been heard! We are excited to announce the
>launching
>of the first 'T3: Service Management & Automation Conference' to be
>held
>from 6 to 10 November 2017 at The Palms Hotel and Casino in Las Vegas.
>The
>conference is being put on by TTT: Tools, Technology & Training
>Company. As
>the Flagship sponsor, BMC Software is providing the conference with
>full
>support in running the conference. Together, we plan to bring to you a
>robust conference focused on the Tools, Technology and Training that
>you
>need to succeed in your roles and accomplishing your business needs! We
>will
>have full details relating to the conference coming out soon, as well
>as,
>the announcement for a call for papers. We look forward to seeing you
>all in
>Vegas!
>
> 
>
>Dan
>
>p.s. the Directors are Lenny Warren, Phil Bautista, Arnold Noche,
>Victoria
>Schmidt  and myself so you know this is going to be great!
>
>
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-- 
Skickat från min Android-enhet med K-9 Mail. Ursäkta min fåordighet.

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Re: Code sync/timing issues?

[Misi Mladoniczky]

Hi,

Maybe you can try running arsignal manually to force a re-cache?

/opt/bmc/ARSystem/bin/arsignal -r hostname[:port] [sigArgument] - recache 
definitions from database

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
March 31, 2017 2:09 PM, "Dave Barber"  wrote:

** 
Misi,
 I thought it worth mentioning about the client just in case there were any 
questions; overall these new servers run well  until we make code changes. 
At which point we have a variably long wait before the changes are available to 
users.
 One of my colleagues was wondering if there is some arsignal option that can 
be manually triggered for force the other servers to re-cache.
 Regards
 Dave 
On 31 March 2017 at 11:40, Misi Mladoniczky  wrote:

 **
Hi,

Sounds like something is seriously wrong...

Mid-Tier has nothing to do with it, as it is a client. Filters are run on the 
server.

I presume that the admin server should signal the other servers to re-cache as 
soon as the change has been committed to the DB.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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March 31, 2017 12:24 PM, "Dave Barber"  wrote:

**
All,We've recently moved our in-house applications from Remedy 7.6 (running on 
Solaris/Oracle - 2 user facing servers, with one of those handling admin 
functions) to Remedy 9.1.02 (running on RHL/Oracle - 2 x user facing servers, 1 
x admin/integration server). 
On the "old" servers, we never had any issues with code sync - amend a filter, 
and it was pretty much updated on both production servers right away. 
On the new servers, we're experiencing inconsistent delays - amend a filter on 
the admin/integration server, and it can be anything up to 90 minutes before 
that filter update is reflected on the other two production servers. Similar 
issues have been experienced on forms too. 
The application is not (yet) updated for the mid-tier, so access is still via 
the WUT. Any suggestions? 
(We're expecting the mid-tier update to be ready later in the year) 
Regards 
Dave Barber  _ARSlist: "Where the Answers Are" and have been for 20 years_  
_ARSlist: "Where the Answers Are" and have been for 20 years_   _ARSlist: 
"Where the Answers Are" and have been for 20 years_

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Re: Code sync/timing issues?

[Misi Mladoniczky]

Hi,

Sounds like something is seriously wrong...

Mid-Tier has nothing to do with it, as it is a client. Filters are run on the 
server.

I presume that the admin server should signal the other servers to re-cache as 
soon as the change has been committed to the DB.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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March 31, 2017 12:24 PM, "Dave Barber"  wrote:

** 
All,
 We've recently moved our in-house applications from Remedy 7.6 (running on 
Solaris/Oracle - 2 user facing servers, with one of those handling admin 
functions) to Remedy 9.1.02 (running on RHL/Oracle - 2 x user facing servers, 1 
x admin/integration server). 
On the "old" servers, we never had any issues with code sync - amend a filter, 
and it was pretty much updated on both production servers right away.
On the new servers, we're experiencing inconsistent delays - amend a filter on 
the admin/integration server, and it can be anything up to 90 minutes before 
that filter update is reflected on the other two production servers. Similar 
issues have been experienced on forms too. 
The application is not (yet) updated for the mid-tier, so access is still via 
the WUT. Any suggestions?
(We're expecting the mid-tier update to be ready later in the year)
Regards
Dave Barber  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Need help with API

[Misi Mladoniczky]

Hi,

If you can run the program from a command prompt, you can do a set 
ARAPILOGGING=1, and then check the arapicmd*log and arapires*log to see exactly 
what calls the client made and the result.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

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March 30, 2017 9:41 AM, "Walters, Mark"  wrote:
> It's not always possible to be certain what type of client connected. From 
> the server's point of
> view an incoming API call looks the same regardless of which client is making 
> the call. There is a
> flag within the API data structure that can be set to indicate the client 
> type but this is under
> the control of the person that writes the API program - it can be set to 
> whatever value they want.
> This is the value used to report the client on the API logging lines - eg
> 
>  390620 > 
>  /* Wed Feb 08 2017 08:58:16.5350 */ +SE ARSetEntry -- 
> schema
> OS3:SYS:SHR:TicketCounterUserCounts entryId 201 from Mid-tier 
> (protocol 23) at IP
> address 131.116.166.244 using RPC // :q:0.0s
> 
> In the example above the client type is Mid-tier. There is a list of the 
> recognised client types in
> the ARSystem/api/include/ar.h file on the server. There is no .NET one - this 
> is just an interface
> to the C API so these will most likely show up as Unidentified Client in the 
> API logs. Be careful
> though, there are a few BMC plugins which don't set a client type and, as 
> noted above, the person
> that writes the API program may set the value to any one they chose.
> 
> Mark
> 
> -Original Message
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaur
> Sent: 29 March 2017 20:20
> To: arslist@ARSLIST.ORG
> Subject: Re: Need help with API
> 
> I have server side API and User logs but not able to figure out if user 
> logged in from .net API.
> Please help!
> 
> Thanks!
> Kaur
> 
> ___
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> Are, and have been for
> 20 years"
> BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
> Wokingham, Berkshire,
> United Kingdom, RG41 5TS Registered in England No. 1927903 The content of 
> this email is
> confidential. If you are not the addressee, you may not distribute, copy or 
> disclose any part of
> it. If you receive this message in error, please delete this from your system 
> and notify the sender
> immediately.
> 
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Re: EXTERNAL: Re: Is it a good idea to eliminate the use of Diary Fields?

[Misi Mladoniczky]

Hi,

The diary extractor should still work. Not one of my mosts elegant tools maybe, 
but it can do a good job extracting text and various house-keeping items into 
separate fields.

Let me know if you have any problems with it, and I will see what I can do.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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March 16, 2017 1:47 PM, "Reiser, John J"  wrote:
Luckily I have not built the sub-table type of work log yet on this 
form so I can limit it to one table. 

I will take a look at this. 

One idea I like about using a table is the ability to hide 
“house-keeping” entries from reports. Since they are all workflow sets and 
pushes I can control them. 

Then I need to leverage some Misi Magic to pull apart my existing Diary 
Field into component parts. 

Thank you, 

--- 
John J. Reiser
Building 760-J202
Remedy AR System Developer 

Senior Software Development Analyst 
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:mailto:arslist@ARSLIST.ORG)] On Behalf Of 
Jason Miller
Sent: Wednesday, March 15, 2017 5:54 PM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: EXTERNAL: Re: Is it a good idea to eliminate the use of Diary Fields? 

** 
Oh, the downside are: 
* If you have multiple table fields you need to join in the report 
(like work log and related records) things start getting pretty messy. 
* Users need to select the View form instead of the Regular form when 
building a report if they are going to want the Work Log too. It takes a little 
bit of training. 
Jason  
On Wed, Mar 15, 2017 at 2:50 PM, Jason Miller  wrote: 
When we build our new Change Management and Service Desk apps we went 
with the table option. We had the same requirement to allow people to pull a 
single record with Work Log into a spreadsheet via web reports, Crystal, etc. 
We don't differentiate between Work Log entries and Audit records except with a 
Record Type flag so they are all in the same form. We were able to do this with 
a little SQL magic in a SQL view --> View form --> Join to SD/CM. Our SD and CM 
forms have their own Work Log form so we have a SQL view for CM and one for SD. 
Basically our SQL view (MS SQL Server) selects a handful of columns 
from the CM or SD SQL view (the one created by Remedy) and then has a 
sub-select on the work log form SQL view (created by Remedy) that uses "STUFF" 
and "XML Path" to put all of the work log entries into a single record's 
column. We sprinkle in some replaces and a epoch to date/time function (that I 
originally got of the List) to make it look like a diary field entry. The only 
difference in looks from a diary field is the timestamp is in 24 hr format 
instead of 12 hr (we just would need to update our function to adjust it). 
Jason 
On Wed, Mar 15, 2017 at 1:13 PM, LJ LongWing  wrote:  

** 
John, 
BMC themselves went away from Diary fields for the most part (certainly 
in the work log process) many years agothe down side, as you pointed out is 
storing the diary in individual records causes issues with reportingthis is 
easily worked around in a sufficiently advanced reporting tool allowing you to 
create sub-reports reporting all of the diary entries from a second 
tablethe fact that they can't be pulled in the same entry is the only down 
side that I know of...with plenty of up sides.  
On Wed, Mar 15, 2017 at 3:06 PM, Reiser, John J  wrote:  

** 
Hello Listers, 
Is there a downside to replacing diary fields with a different method 
of capturing work activity? 
Since diary fields don’t show up in Mid Tier Web reporting I was 
looking into a way to replace the diary field for reporting. 
We actually have reports that get created in csv format for Excel that 
use the Diary.  
Occasionally we have a diary so large it breaks the cell character 
limit in Excel. 
I was contemplating using a table field to display records from a work 
activity form and then using either a join or some other temporary means to 
gather the activity into a report. 
Can I use an unlimited Display Only field to dump the diary during the 
report process? 
Is there a better mouse trap for collecting large amounts of data and 
reporting it? 
As always, thanks in advance. 
  

Re: Problem with creating/modifying form indexes

[Misi Mladoniczky]

Hi,

If things get out of sync, which I have experienced, is that you manually make 
them synchronized.

Either by adding a missing index in the db, or by deleting a surplus index.

When you are done you can, if applicable, delete the index via Dev Studio. Save 
the form. Recreate the index in Dev Studio and Save again.

Turn on API/SQL logging if you do not know the exact db object naming. You can 
also use the logs to see the exact syntax of adding/deleting indexes.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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March 10, 2017 8:40 PM, "Grooms, Frederick W"  wrote:
> You must create indexes thru Dev Studio so ARS will know about them. 
> 
> The only thing I can think of why your developer studio stopped responding 
> was that the db had not
> completed building the index
> 
> Fred
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaur
> Sent: Friday, March 10, 2017 12:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Problem with creating/modifying form indexes
> 
> Hello All,
> 
> I created an index on customized form from developer studio. Form stopped 
> responding when I saved
> it.
> I had to force close dev studio and restart ARS service.
> Once the service was back up, I opened the form again from developer studio 
> and my changes were in
> place but the db went out of sync.
> New index was not in database.
> I then deleted the index from dev studio and saved the form.
> Changes were saved pretty fast.
> I manually created index from db query. Query was successful and I was able 
> to see the new table
> index from db but now dev studio isnt showing that index on the form.
> I reopened it several times. Even restarted ARS service.
> 
> What could have went wrong?
> Please suggest.
> 
> Thanks!
> Kaur
> 
> ___
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Re: Incoming email stopped at MS exchange inbox

[Misi Mladoniczky]

Start email engine in debug mode.

Create a copo of EmailStart.bat named EmailStartDebug.bat (or something).

Edit the parameters and add -Dmail.debug=true as first parameter after "java", 
and optionally stop redirecting the output to a log file.

Stop your service and then manually run EmailStartDebug.bat and watch the 
output of the console ore the log depending on how you did the above config.

You should now see exactly what it does, when/if it tries to poll the 
problematic mailbox, and what the problem is.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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March 3, 2017 12:11 AM, "Reiser, John J"  wrote:
Hello Listers, 
I’m having some difficulty with my ARSystem Server 8.1.0. Yes I’m falling 
behind. 
Two days ago the email engine stopped receiving email for the MS Exchange 
inbox. 
When I check the account’s inbox in outlook there are 10 messages waiting but 
they never get pulled in to the AR System Email Messages form. 
While trying to correct this issue I managed to break the email engine 
completely. It turns out the EmailDaemon.Properties password section was out of 
synch with the Application password. 
Resetting it with emailstart.bat –p  didn’t correct it. I had to manually type 
it into the System Administrator console Application Service Password field and 
then kick start the ARSystem service. 
So now outgoing email seems to be working ok but the MS Exchange inbox still 
has the 10 messages.  
We use POP3 for incoming and SMTP for outbound. Both are set for email server 
SSL and there is nothing in the stderr.log of the AREMailLogs directory after 
20 minutes. 
Has anyone come across such a case and have any ideas where to look to 
troubleshoot this. 
We use the incoming email to process PDF based requests and the resulting 
attachments in a form is our “paper trail”. 
Thanks in advance,, 
--- 
John J. Reiser
Building 760-J202
Remedy AR System Developer 
Senior Software Development Analyst 
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me  
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Create notification having subject and email body for different tickets

[Misi Mladoniczky]

Hi,

I suspect you these display-only-fields multiple times in the same transaction. 
That would result in that only the last content of the fields would be used in 
all notifications sent. So you probably need to rethink the solution slightly.

If you turn on API/ESCL/FLTR/SQL logging to the same file, it should be easy to 
track such a transaction to see exactly what is happening.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

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February 27, 2017 3:12 PM, "Su Kaur"  wrote:
> We are using 'Notify' action and fields used are display only. 
> We keep copies of notification emails sent in a mailbox.
> The copy sent has all the correct info in both header and email body.
> 
> Since email in mailbox looks ok, could it still be a problem at remedy side?
> 
> May be the EML got mixed up while sending.
> 
> Thanks!
> Kaur
> 
> ___
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> "Where the Answers Are, and have been for 20 years"

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Re: Create notification having subject and email body for different tickets

[Misi Mladoniczky]

Hi,

Are you using the FLTR/ESCL Notify Action, or are you Pushing data to AR System 
Email Messages?

Another common cause would be that you use (display-only) fields in the 
notification, that are changed AFTER you Push/Notify Action is executed. This 
would change the Notify/Push as these are run in a later filter phase.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

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February 24, 2017 11:09 PM, "Kaur"  wrote:
> Hello All,
> 
> I need help with email notifications.
> Though we are using ar system email messages but other intermediate 
> notification forms are all
> customized. Not having any other OOTB form.
> 
> Some email notifications sent to requester has subject line for different 
> ticket # and email body
> for different.
> Our exchange outgoing mailbox has correct subject and email body.
> This issue is random and happened for different clients.
> 
> Could it be related to upgrade from 7.6 to 9.0.1?
> Has anyone experienced similar problem?
> Please help!
> 
> Thanks!
> Kaur
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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Re: Old API header files anyone?

[Misi Mladoniczky]

Hi Phil,

It took you some time to see that post, it is almost a year old ;-)

I have seen your "museum" first hand, 9 years ago, after a Texas RUG meeting 
where I presume I talked about a bunch of different RRR helper tools I had 
developed.

Problems with the oldest stuff concern that that some media are on tapes etc...

Doug Mueller has gathered old media, and he say he got most of it. I am hoping 
to get a delivery of the api-files, at least header files, from these really 
old versions.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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February 24, 2017 5:22 AM, "Phil Bautista"  wrote:

**Hi Misi,
Yes, my Remedy "Museum" is well stocked. I will be home from Santa Fe tomorrow 
and will look to see what I have for you :-)  _ARSlist: "Where the Answers Are" 
and have been for 20 years_

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Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

[Misi Mladoniczky]

 
multiple developers across multiple groups and it can cause some headaches. 

I think ideally I would use the following steps: 

- Backup production and restore to Test and COOP 

- Backup any development code from dev, restore prod to dev and import 
development code using Dev Studio 

- Now that all systems are in sync, except for the new dev code, I 
would setup replication at the database level between COOP and Production using 
MS SQL replication tools 

- Test I would setup a nightly sync of data using rrrchive of selected 
forms from Prod to Test and then do a full database restore after major 
releases. 

- Dev full database restores would happen on an as needed bases, 
probably at least quarterly 

- For release packages AR System Deployment Management looks like the 
best tool. However, without testing fully it is yet to be determined. Both AR 
System Deployment Management and Migrator have rollback capabilities, so I 
would probably opt for the them over the different combinations of RRR Tools. 

- Setup a nightly batch job on all the environments using rrrexport and 
rrrdefdif and review the results list daily. This will allow us to identify any 
potential changes that happened in one environment that didn't follow the 
process. 

Thanks again, 

Brian  

  From: Action Request System discussion list(ARSList)  on behalf of Mark 
Herring 
Sent: Tuesday, February 14, 2017 4:29 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)
** Hi Brian,

I’ve not tried the Deployment Tool but if you’re looking for a comprehensive 
easy to use migrator tool with a friendly UI, take a look at ITSMBridge. It 
includes a difference report to compare servers, pre-built templates to migrate 
selected ITSM applications (foundation and/or transaction data) and options to 
migrate between different AR/ITSM versions or from external SM platforms like 
Service Now to BMC Remedy.

HTH
Mark
On 13 Feb 2017, at 23:00, arslist automatic digest system  wrote: 

There is 1 message totaling 560 lines in this issue.

Topics of the day:

1. Migrator Tool

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--

Date: Mon, 13 Feb 2017 13:19:15 +
From: Brian Pancia 
Subject: Re: Migrator Tool

Misi,
I've been playing around with your tools and as always they are pretty awesome. 
There's a new tool in ARS 9.1 called AR System Deployment Management that looks 
pretty promising. Messing around with Migrator was painful just like I 
remembered. It looks like the deployment tool will end up replacing Migrator. 
Another toy to add to the tool box. I'm sure there are a few kinks that need to 
be worked out of the deployment tool, but I'll give it a go to see how it 
works. I'm curious to see anyone else's experience with the deployment tool.
Thanks again,
Brian

From: Brian Pancia
Sent: Friday, February 10, 2017 8:14 AM
To: arslist@ARSLIST.ORG (mailto:arslist@arslist.org)
Subject: Re: Migrator Tool
Awesome. New toys to play with. I'll have to play with different scenarios 
depending on the source and destination servers. I'm thinking monthly syncs to 
dev and weekly syncs to test for code. I may do weekly data syncs to both 
environments. In theory Prod and Test should be locked down, preventing 
development directly from there, but that's a different beast to tackle. I 
guess RRRDefDiff will be a good way for me to tell if updates are being made to 
Prod or Test without going through Dev>Test>Prod sequence. Batching that 
process out may be interesting to see if developers aren't following the proper 
process. For a COOP environment I'm thinking using SQL replication is probably 
the best bet. With replication I can do near real time updates.

Brian

From: Action Request System discussion list(ARSList)  on behalf of Misi 
Mladoniczky 
Sent: Thursday, February 9, 2017 1:37 PM
To: arslist@ARSLIST.ORG (mailto:arslist@arslist.org)
Subject: Re: Migrator Tool

**
Hi,

Why not try a combination of RRR|ExportDef, RRR|DefDiff, RRR|ImportDef and 
RRR|DeleteObject.

The important one is RRR|DefDiff, mening that you can use other tools to 
export/import definitions and delete surplus objects.

https://rrr.se/cgi/tools/main?tool=rrrDefDiff 
(https://rrr.se/cgi/tools/main?tool=rrrDefDiff)

RRR|DefDiff
rrr.se (http://rrr.se)
RRR|DefDiff updated 2015-06-16 Finds differences between two def-files
https://rrr.se/cgi/tools/main?tool=rrrExportDef 
(https://rrr.se/cgi/tools/main?tool=rrrExportDef)

RRR|Exp

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

[Misi Mladoniczky]

ns of RRR Tools. 

- Setup a nightly batch job on all the environments using rrrexport and 
rrrdefdif and review the results list daily. This will allow us to identify any 
potential changes that happened in one environment that didn't follow the 
process. 

Thanks again, 

Brian  

  From: Action Request System discussion list(ARSList)  on behalf of Mark 
Herring 
Sent: Tuesday, February 14, 2017 4:29 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)
** Hi Brian,

I’ve not tried the Deployment Tool but if you’re looking for a comprehensive 
easy to use migrator tool with a friendly UI, take a look at ITSMBridge. It 
includes a difference report to compare servers, pre-built templates to migrate 
selected ITSM applications (foundation and/or transaction data) and options to 
migrate between different AR/ITSM versions or from external SM platforms like 
Service Now to BMC Remedy.

HTH
Mark
On 13 Feb 2017, at 23:00, arslist automatic digest system  wrote: 

There is 1 message totaling 560 lines in this issue.

Topics of the day:

1. Migrator Tool

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--

Date: Mon, 13 Feb 2017 13:19:15 +
From: Brian Pancia 
Subject: Re: Migrator Tool

Misi,
I've been playing around with your tools and as always they are pretty awesome. 
There's a new tool in ARS 9.1 called AR System Deployment Management that looks 
pretty promising. Messing around with Migrator was painful just like I 
remembered. It looks like the deployment tool will end up replacing Migrator. 
Another toy to add to the tool box. I'm sure there are a few kinks that need to 
be worked out of the deployment tool, but I'll give it a go to see how it 
works. I'm curious to see anyone else's experience with the deployment tool.
Thanks again,
Brian

From: Brian Pancia
Sent: Friday, February 10, 2017 8:14 AM
To: arslist@ARSLIST.ORG (mailto:arslist@arslist.org)
Subject: Re: Migrator Tool
Awesome. New toys to play with. I'll have to play with different scenarios 
depending on the source and destination servers. I'm thinking monthly syncs to 
dev and weekly syncs to test for code. I may do weekly data syncs to both 
environments. In theory Prod and Test should be locked down, preventing 
development directly from there, but that's a different beast to tackle. I 
guess RRRDefDiff will be a good way for me to tell if updates are being made to 
Prod or Test without going through Dev>Test>Prod sequence. Batching that 
process out may be interesting to see if developers aren't following the proper 
process. For a COOP environment I'm thinking using SQL replication is probably 
the best bet. With replication I can do near real time updates.

Brian

From: Action Request System discussion list(ARSList)  on behalf of Misi 
Mladoniczky 
Sent: Thursday, February 9, 2017 1:37 PM
To: arslist@ARSLIST.ORG (mailto:arslist@arslist.org)
Subject: Re: Migrator Tool

**
Hi,

Why not try a combination of RRR|ExportDef, RRR|DefDiff, RRR|ImportDef and 
RRR|DeleteObject.

The important one is RRR|DefDiff, mening that you can use other tools to 
export/import definitions and delete surplus objects.

https://rrr.se/cgi/tools/main?tool=rrrDefDiff 
(https://rrr.se/cgi/tools/main?tool=rrrDefDiff)

RRR|DefDiff
rrr.se
RRR|DefDiff updated 2015-06-16 Finds differences between two def-files
https://rrr.se/cgi/tools/main?tool=rrrExportDef 
(https://rrr.se/cgi/tools/main?tool=rrrExportDef)

RRR|ExportDef
rrr.se
RRR|ExportDef updated 2012-11-23 Exports definition files from your server
https://rrr.se/cgi/tools/main?tool=rrrImportDef 
(https://rrr.se/cgi/tools/main?tool=rrrImportDef)

RRR|ImportDef
rrr.se
usage: rrrimportdef [ -l error.log ] [ -e error.def ] [ -verbose ] [ -silent ] 
server tcpport user password import.def usage: rrrimportdef -help
https://rrr.se/cgi/tools/main?tool=rrrDeleteObject 
(https://rrr.se/cgi/tools/main?tool=rrrDeleteObject)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

RRR|Home
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