I remember sitting in Doug’s office (in the Remedy V1.1 years) and discussing
this concept he had called “Flashboards”, …. LOL. Doug, a visionary for sure,
you always had a unique perspective on any question or problem posed to you.
Enjoy this next stage of your life. Enjoy your kids and
While entry row-level access can do what you want, I've implemented
something different that might meet your needs and you may want to think
about. I've created a special type of Work Log (Secure Work Log) and only
allowed users with certain permissions to view, report, etc. on this type of
work
Madhu:
One of the reasons you may consider Service Actions is that these
actions do not run with "User" permissions on the server. That means
that you can retrieve/access information from the server that you may
not have access to via your permissions (active links) when running on
the client
OK. I guess I'm not the only one that found this as well. Trying to export
a .arx file with the MidTier is a lesson in patience and sometimes,
futility.(Hint Hint Doug !!).
I thought that perhaps there was a "trick" to do this via the MidTier and
that I was missing the boat on this one,
Environment:
MidTier Version: 8.1.SP02 Patch 001 201506122355 Hotfix
Java Version: 1.8.0_40
Web Server: Apache Tomcat/7.0.53
OS : Red Hat Linux
I'd be interested in getting feedback from anyone who is utilizing BMC
Web Services and their performance when it comes to larger amounts of
Warren:
Sounds like your cert has expired on your server that is running the
Remedy Email client. All certs have an expiry date. You will have to go
to your server management group and have them re-issue the cert for this
server (from your cert provider, whomever that is). Then, you can
We had some issues with Java 8 on ITSM 8.1.01 with Web reporting not working in
the midtier. We had to go back to Java 7 on our midtiers.
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of frex popo
Sent: August-20-15 2:39 AM
To:
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] ON BEHALF OF Terry Bootsma
SENT: Monday, August 17, 2015 8:14 PM
TO: arslist@ARSLIST.ORG
SUBJECT: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL...
Just a note Joe. Depending upon the amount of data
Just a note Joe. Depending upon the amount of data and the frequency of the
synchronization, you may want to consider another technology other than web
services. I was doing some load testing earlier this year and found that
the mid-tier didn't scale very well when extracting large amounts of
I will be there as well. Looking forward to it. I agree with Dan that the
agenda looks good this year.
I was cleaning out a filing cabinet last week and found this in mint
condition. (see attached).
Dan... perhaps I can exchange this for a hat button?? :-)
Terry
I also found this what it used to cost to get trained in ARSystem 3.X
and 4. :-)
Terry
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent:
Hi Jamie:
Yes, we saw the same behavior. Thankful that we were able to catch this in
the test environment prior to moving this into production. Once they are
gone, they are gone... :-(
The key here is this:
If you have a CI related to a change request and you have impacted areas
When
Just be aware that if you accept inbound emails, you should have a method to
scan any attachments for viruses
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: May-13-15 2:12 PM
To:
Looks like you are not authenticating correctly to your mail relay. I
would check that first.
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
Sent: April-25-15 2:40 AM
To: arslist@ARSLIST.ORG
Subject: Email
I would agree that this is a daunting task. I remember holding my breath
the first time I did it... LOL ! A nice little Delete Overlay vs.
Delete would have been nice in the GUI.
Terry
On 2015-04-22 11:11, LJ LongWing wrote:
**
Tim,
Removing an overlay seems a bit daunting till
Happy Friday everyone!
OK, this is going to be a quick one for someone to answer. Darn Friday
gremlins... :-)
ITSM 8.1.01 running on ARSystem 8.1.01 on Linux and Tomcat.
We are trying to query AST:AssetPeople. Simple. Trying to get a
query-list back in the browser. However, everytime we
. The table is small and hard to read, but that is
the results list of your query.
Hope that helps (or at least explains it),
Thad
On Fri, Mar 20, 2015 at 10:35 AM, Terry Bootsma tboot...@objectpath.com
wrote:
**
Happy Friday everyone!
OK, this is going to be a quick one
Hello ARSListers:
This is a very specific technical question, so if anyone can help or has
had experience configuring this, I would definitely appreciate any
response.
We are using Remedy 8.1.01 on Linux with the following java version:
java version 1.7.0_09-icedtea
OpenJDK Runtime
[2]
Now it get srange because I can't call the external url
from my production server either, but when I run the same
script against prod it creates the incident as it is suppose
to do.
On Wed, 3/11/15, Terry Bootsma tboot...@objectpath.com
Scott:
If you are consuming your remedy-based web service from another
application (other than Remedy itself) , it will not utilize the java
plugin server. The java plugin server is only used for outbound
web-service calls from Remedy.
You should be able to see your web services being
service.
On Wed, 3/11/15, Terry Bootsma tboot...@objectpath.com wrote:
Subject: Re: web service logging
To: arslist@ARSLIST.ORG
Date: Wednesday, March 11, 2015, 12:46 PM
**
Scott:
If you are consuming your remedy-based web service from
Brad:
We had a similar issue and had to get a patch to Developer Studio to fix
Custom Field Corruptions. If you have this patch installed, you should
be able to right click on a form in Dev Studio and at the bottom have a
menu that says:
Analyze Corruptions-Analyze Custom Field Corruptions
Hello everyone:
I was wondering if anyone else has experienced this.
Environment:
Red Hat Linux 6.4
Mid Tier 8.1.01 SP1 20140514135 Hotfix
Apache Tomcat 6.0
Remedy Server 8.1.01 201401281910
Oracle Database
When consuming web services that are based on join forms in Remedy, we
have
For further information:
Remedy User Tool against the join form: 1 second
MidTier direct access against the join form: 5 seconds
So, it is not a join-form or indexing issue.
Terry
On 2015-01-06 12:12, tboot...@objectpath.com wrote:
Hello everyone:
I was wondering if anyone
guess you could log and compare and check where the time is consumed when
using the WS.
If API + SQL calls are the same, then it's « elsewhere ».
Le 6 janv. 2015 à 18:15, Terry Bootsma tboot...@objectpath.com a écrit :
**
For further information:
Remedy User Tool against
Mark:
In the following format (ex. Requested_Start_Date for Change)
urn:Requested_Start_Date2014-12-01T02:00:00-04:00/urn:Requested_Start_Date
GMT date/time plus the Timezone offset. I use it from SOAP-UI and it
works great.
Terry
On 2014-11-14 14:49, Brittain, Mark wrote:
**
Claire:
The fact that your prod db was changed when you deleted your overlays in Dev
Studio when connecting to RemTST tells me that maybe you didn't update your
database connection from your RemTST VM to point to the test database? I
know it is pretty obvious, but that is the only reason I
Sounds definitely like an Oracle configuration issue.
Would be interesting to open multiple sqlplus sessions using your Oracle
Remedy-account, and see what happens...
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian
Rebecca:
That is EXACTLY what we did a few days ago. Interesting ! We will try to
re-add it.
Terry
On 2014-08-22 13:17, Boyd, Rebecca wrote:
**
We saw this very same issue recently when we turned on auditing for some
fields in the CMDB.
When we looked at the AST: forms in base
Hi everyone:
ARSystem 8.1.01 Patch 001 (ARsystem and MidTier) + MidTier HotFix
201405141350
ITSM 8.1 Patch 001
Red Hat Linux
Apache Tomcat 6.0
Wondering if anyone has seen this before.
We have modified the default view in AST:ComputerSystem by adding fields
to AST:Attributes and
:
**
Hi Terry,
I'm also facing the same issue.what change you have implemented to fix this?.
Please advise.
Regards,
Suresh Loganathan.
On Aug 7, 2014 8:27 PM, Terry Bootsma tboot...@objectpath.com wrote:
**
John:
Thanks for your feedback. I implemented the recommended
I thought I would chime in on this thread...
I have been in the Remedy consulting world since 1997. I have pretty
much seen it all, including my share of poorely executed and excellent
implementations by both other contractors and FTEs. I don't think anyone
can say whether a better job is
John:
Thanks for your feedback. I implemented the recommended changes and it
worked perfectly!
Terry
On 2014-08-05, John Baker wrote:
Hello,
I would suggest you review the Tomcat connector documentation:
http://tomcat.apache.org/tomcat-7.0-doc/config/http.html [1]
and in
Hi everyone:
I was wondering if anyone came across this before when developing and
consuming Remedy Web Services:
ARSystem - 8.1.01
ITSM - 8.1.01
Here is the configuration:
I have two mid-tiers running on port 8080 (tomcat) front-ended by a
load-balancer that has a virtual-IP and
I believe early bird pricing expires July 31st. So, if the agenda is out
today or tomorrow, that is just under the wire.
However, I had to make a call last week, so I registered and paid for the
conference with the understanding that I could de-register up to a certain
date with a $75.00
Chowdhury
Sent: Monday, July 28, 2014 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE
**
Is that like the good faith deposit at a car dealer? Say goodbye to that
$75! Hehe
Sent from my iPhone
On Jul 28, 2014, at 5:49 PM, Terry Bootsma tboot...@objectpath.com wrote:
**
I believe early bird
Chris:
Make sure you use SLM 8.1.01 SP1 not SLM 8.1 GA when upgrading. SLM 8.1 GA
deletes a bunch of ITSM objects.
Terry
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Wilson
Sent: June-24-14 10:55 AM
To:
Well everyone:
This is a pretty big miss on behalf of BMC. It should have been
communicated a lot earlier in the process and via all means possible (like
on the EPD site where people download SLM 8.1 GA !! ). I went from
installing SLM 8.1 GA on ITSM 8.1 Patch 002 (no problems) onto ITSM 8.1
Vivek:
Let me ask you something.
I did not see this Installation Alert before installing SLM 8.1 GA onto my
ITSM 8.1 SP1 install.Now that I have, can I simply install this hotfix
and it will take care of everything? (or am I out of luck) ?
Please advise.
Terry
_
From:
Hi Claire...
You don't have your brackets in the right place... The way you had it, it was
behaving exactly add you described. See corrected below... (Inline)
Terry
On Mar 21, 2014 11:31 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
Very simple.
If the Closure Prod Cats
Joe:
One major issue that I have come across is your first Disadvantage # 2, off
premise location of data. Depending upon your client, this could become an
issue as certain clients insist that data stay within the country and must
address certain security standards. This would be one of the
Hello everyone:
I have a relatively simple question which I am hoping to get answered.
If I have an environment that does not include ADDM (at this time) and I
want to have a pretty standardized list of hardware product catalog entries
(ie. Routers, Servers, Manufacturer, with CTI, Product
I wouldn't think that object relationships would have an issue on server
start-up (other than the first time it is built). I was under the
impression that this is something that is loaded and referenced on demand by
Developer Studio. While it certainly does affect the size of your database,
I
Elyse:
You are not the first one to experience this.
The short answer is No. You must install the midtier on the BO server.
No work-arounds. Sorry. I've worked with BMC Support extensively
regarding this issue and, at this point, you must install the midtier.
Terry
-Original
Hi Atul:
This is part of modelling your Business Services . If you look at the BMC
Atrium documentation about how to build your Service Model, you will find
reference to Requestable Offerings there.
If you are creating SRDs without a Service Model, well you're going to
have to handle
Hi Elyse:
I think you may be out of luck, but I'll let the others chime in here.
BTW, you can configure your Crystal Reports (in V11 anyway) to dynamically
pull the ODBC settings from the ODBC connection instead of embedding them in
each Crystal report. That way, they are not hard coded in the
Joe:
I have seen this in the past as well.
In order to get around this, I designed the web service a little differently.
It may work for you as well, in your situation, but it depends upon the amount
of information you are querying and how you want results returned.
Rather than publish a Get
So this applies only to code (ie. as it says below, Active links, filters,
escalations). Not end-user queries, correct?
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: August-29-13 9:26 AM
To:
too.
Also this is applicable to all type of forms except vendor, view,
display-only, and join type of forms.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Thursday, August 29, 2013 7:08 PM
To: arslist@ARSLIST.ORG
Subject
I've experienced that as well.
Without knowing which version of ARS/ITSM you are running, I would suggest
the following (Applies to 7.6.04 SP4)
Problem due to IE9/Flash and there are two choices:
1. You can downgrade your Flash to version 10.2
or
2. You can disable the Flash UI rendering
list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, August 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.
**
I've experienced that as well
I would agree with the 3 separate staging form approach.
It gives you the versatility of being able to update features on one set
without having to re-test all the other scenarios associated with the other
set(s). It is also more modular and can be upgraded/taken off line
separately.
Terry
A couple of suggestions related to your architecture, but not necessarily
your question:
If you are adding the additional server as part of your server group to
handle admin, recon, interfaces, etc. (ie. a lot of heavy liftingi), and if
you have a load-balancer in front of these remedy servers,
harvested from my Outlook email
address book. The issue originated via a public WI-FI site while I was on
vacation. Steps have been made to address this issue.
Thank you for your understanding.
Terry Bootsma
Good database backups do two things;
(a) Take a database backup
(b) Take a transaction log backup during the time that the database backup
was running (included in the backup)
As I am sure you already know, this is one of the differences between a SQL
database backup and an MS Access DB
David:
As background, I've been involved in Remedy development and consulting for
over 17 years (since V1.1). Over the later years, I've attended many of
your presentations at many WWRUGS and it has always been a pleasure to
listen and talk to someone in Product Management that not only
Try this:
2012-04-01T13:44:12-05:00, where -05:00 at the end specifies the time zone
offset...
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saraswat, Praveen
Sent: December-09-12 8:44 PM
To: arslist@ARSLIST.ORG
Yes. Missed voting this year, but won't make it two in a row for sure.
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
Sent: October-25-12 5:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: You need to VOTE on the
To expand on Carl's note below, I've also used this approach for Service
Request Definitions.
But beware, with a large number of companies, the Field 112 on the SRD has a
limitation of 255 chars. There is also the issue of updating each SRD every
time a new company comes on board.
To
OK. Thought I would chime in here.
I've seen this before, and it is related to how you have designed your
Crystal Report.
With Crystal Report Designer open and your editing your Crystal report, go
to Database-Set Datasource Location
Under the Properties of the ARSystem ODBC Data Source,
Hello everyone:
Well, it's a Monday... :-)
I can't, find out where the list of ITSM 7.6 (04) Web Services are
documented. I've been through the documentation on the support site and
can't seem to find it. I'm sure it's a minor oversight. Can anyone help
out?
Thx.
Terry
Of Terry Bootsma
Sent: 25 June 2012 20:38
To: arslist@ARSLIST.ORG
Subject: List of ITSM Web Services
**
Hello everyone:
Well, it's a Monday... :-)
I can't, find out where the list of ITSM 7.6 (04) Web Services are
documented. I've been through the documentation on the support site
... and. fields on the tab make it more intuitive when it comes to
querying via the QBE window.
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Wednesday, May 30, 2012 11:58 AM
To: arslist@ARSLIST.ORG
How about calling a filter guide that calls the WSDL until the output
doesn't equal Pending . (to prevent run-away code, put in a counter to a
maximum of 10 calls) If you find output != Pending, then simply exit
the guide and continue processing.
Terry
_
From: Action Request
, but with a higher cost on the network.. It was given a
thought and discarded because of the costs involved..
Joe
From: Terry Bootsma mailto:tboot...@objectpath.com
Sent: Wednesday, May 30, 2012 4:27 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: PAUSE
Hello arslist!
If possible, I would like to verify whether the term Remedy Approved
Consultant is still a valid certification status for BMC/Remedy. I cannot
see any reference to this terminology on BMC's education web site (unless I
am missing it). It only seems to mention Certified
Hi Larry
Sounds strange...
I have seen SQL queries degrade in performance over time depending on the query
execution plan, the amount of change to the data, and the statistics that are
utilized by the query engine, but it doesn't describe why re-starting arsystem
fixes the problem.
Have you tried keeping the company field on the service ci populated with the
previous value and creating a used by people-organization relationship to the
new company? That should make the service available By creating multiple
used-by relationships, you can control who sees the
wrote:
** Terry,
Thanks for the reply. Your suggestion works in INC, but oddly not in CHG.
r
On 5/17/2012 8:44 AM, Terry Bootsma wrote:
** Have you tried keeping the company field on the service ci populated with
the previous value and creating a used by people-organization relationship
Sent from my mobile device..
Rick Phillips r...@netfirst.com wrote:
** yep, that may be plan A. I was checking out NULL values in the Service CI
as plan B.
On 5/17/2012 8:50 AM, Terry Bootsma wrote:
** ...and.. That is surprising? Lol
Not sure how I could expand upon this other than
Similiar to what Brian mentions below, I think you have no other option than
writing your own filter to overwrite the row level access fields during
certain key incident events.
However, you will also have to determine the business rules as to when you
want to overwrite the access, and when you
I believe the ODBC driver does not support you joining forms within Crystal.
You must define the join in Remedy first, then you can report on it via
Crystal.
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi
Sent:
Dave:
have you tried logging in with two different user ids from the same workstation
that is experiencing the timezone issue,.to see if it is common to all users
using that workstation? I have seem cases where a users 'arsystem user
preferences' has caused similar issues, thinking that it is
Let me guess
ARSystem 7.5 patch 006?
ITSM 7.6.01 ?
From what I can see, this is the approval server crashing. We have the same
issue and starting experiencing it once we started implementing
multi-tenancy within change management and different approval rules.
Working with BMC, but to no
IMHO... a password reset should just be an incident. A change is something
that affects the attributes or status of a configuration item. If you track
passwords as a configuration item, then by all means, create a change.
Otherwise, it should be an incident.
Terry
_
From: Action
I would suggest that you first check out your escalation pools to ensure
that the escalation is processing the notification in a timely manner.
Refer to the ITSM Notification Engine documentation for details.
Terry
_
From: Action Request System discussion list(ARSList)
Also.. .don't forget that cloning the environment requires you to make
changes to your local config files and registry settings if your cloning it
to a new server name.Like below, we don't clone the DB server but clone
the app/web servers between dev/test/prod.
Terry
_
From:
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: 02 September 2011 13:22
To: arslist@ARSLIST.ORG
Subject: Re: VM Clone for ARS 7.6.04
**
Also.. .don't forget that cloning the environment requires you to make
changes to your local
**
OK. this is probably a very simple question, but I've been a big fan of the WUT for a while for helping me debug active link and filters via filter logging.However, I now have a situation where the web client is behaving differentlythan the WUT. I'd liketo turn on active link logging for the
**
Thanks for the feedback guys! That works great. I'm not quite on 7.6.04 yet, but thanks for the heads up Chris.Terry
On Aug 3, 2011, strauss stra...@unt.edu wrote:
**
Its not there anymore. Im fighting the exact same problem right now while trying to get my customizations to 7.0 to run again
**
The other option would be to give these users "Asset User" permissions, then control their update access to the CI via the "Support By" relationships in the people tab (to their support group).Now, this would give these users the ability to view all CMDB Configuration items for their Company,
Regarding bulk loading
How are people importing People relationships (ie. Supported By, Owned By,
etc.) via the AIE tool for a specific CI? I couldn't see a OOB method to do
this through the tools that BMC provides via AIE. The Supported By
relationships control who has edit capability to
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Monday, June 27, 2011 3:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating bulk assets - Remedy 7.6.03
**
Regarding bulk loading
How are people importing People relationships (ie. Supported
**
This is covered in Chapter 1 - BMC Atrium 7.6 Administrator's Manual . Page 13.It discusses what you want to do and how to accomplish it.Terry
On May 26, 2011, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote:
**
Hi,
I have been aske to restrict support group level access to CIs. Is this
**
I've been in the Remedy space for +15 years and have interfaced just about everything with everything... :-) Terje's point below is a very good one. Maintainability is only second, in my opinion, to the transactional integrity of the interface. If you need to ensure transactional integrity (ie.
**
I had the exact same problem with the exact same configuration. We worked with BMC, but the hotfix did not address all of the issues. I'll send along a .def file today along with install instructions. Terry
On Feb 9, 2011, Tommy Morris tommy.mor...@radioshack.com wrote:
**
I have a hotfix for
**
Anne:we have the exact configuration (on Windows 2003) and do not experience the issue below..Terry
On Jan 25, 2011, Ramey, Anne anne.ra...@nc.gov wrote:
**
Has no one else with ITSM 7.6 p1 seen this issue in change? Im not sure why we would see it in one system and not another. I tried
**
In 7.6 if there are outstanding tasks when you close the problem, it auto-closes all tasks as "Closed-Cancelled". This is OOB behavior.Terry
On Jan 19, 2011, Vianna Vianna vianna...@hotmail.com wrote:
** Hi AllWe currently have Problem Management V. 7.0.03 patch 009Often times a Problem ticket
**
Hello list:ITSM 7.6 Patch 001Windows 2003 Server platform.ARServer 7.5 Patch 006We are looking into the form called "AR System Historical License Usage" and have logging of license statistics turned onfor our server (Enable License Tracking option isset). However, all we are getting entered
Keith:
I think that there might be an easier way.
If you create a local support as Company A, and the National Support as
Company B, then you can make support groups in Company B available for
selection in Company A if you modify the row-level access characteristics
of the rows in CTM:Support
**
Hi arslist!Thought I would pose these questions so thatall those who are "up to speed" on the latest ITSM 7.6.03 release could answer. I've looked through the release notes on ITSM 7.6.03 and ARsystem 7.6, but am not sureand still have some questions. Specifically..
(1) Does ITSM 7.6 Patch
**
Thank you Dale!Terry
On Sep 29, 2010, Dale Jones d...@dcshq.com wrote:
**
Terry,
The issues below have been fixed and addressed.
Defect Summary -
Task is opened in background when the selected Task is Double clicked on (Issue is found the Task or Childor Task Group tables.)
**
Hi everyone:SendI am wondering if anyone else is having difficulty with the OOB Task implementation within Service Desk ITSM 7.6 Patch 001 (Windows).We are upgrading from 7.1 to 7.6 and one of the features that we use is the Task features associated with Incident Management. However, the 7.6
**
Thanks for your update Shane...Terry
On Sep 23, 2010, Shane Buchholz sha...@samhealth.org wrote:
We experienced both of these issues when we implemented as well.
a) I dont know if a bug has been reported on this particular issue, but the behavior is different depending on how you access the
**
Environment:
Windows Server 2003 SP2 virtualized under VMWare ESX 3.5
Core system:
ARSystem 7.5 patch 5
Assignment Engine (7.5)
Approval Engine (7.5)
Flashboards (7.5)
Email Engine (7.5)
Applications:
Incident Management (7.6 Patch 001)
Change Management (7.6 Patch 001)
Release Management
:
** Is the DB installed on this VM as well? The biggest gotcha I've come across is make sure the MAC address gets changed on the 2nd VM. When you boot the VM make sure you choose "I copied it". This should change the MAC address but check to make sure.
On Tue, Jul 27, 2010 at 7:27 AM, Terry Boo
**
Software: ITSM 7.1 and 7.6 - Incident ManagementHi everyone:My second arslist post in the same day! Wow... this must be something... :-)I've done some investigation into how a person or group would generate a report ofall incidents that they have worked on for the last "N" days using the OOB
? The biggest gotcha I've come across is make sure the MAC address gets changed on the 2nd VM. When you boot the VM make sure you choose "I copied it". This should change the MAC address but check to make sure.
On Tue, Jul 27, 2010 at 7:27 AM, Terry Bootsma tboot...@objectpath.com wrote:
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Thanks for your feedback so far...The issue I see with Status History is that it represents the "last" user and time that this incident was assigned during the incident lifecycle. If this incident goes from one person to another, reporting via Status History will miss the original assignee and
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Thanks Rebecca et al...I looked at this join form, but it does not have any other dates other than the incident reported date. Because it is a join form, it doesn't have an associated create date like another arslist'r suggested earlier.I can't believe this isn't OOB...Terry
On Jul 27, 2010,
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