Hello everyone
All the best for 2019.
Just moved to Australia and wanted to know if there were any user groups
still going ? Had a look on the communities site and seems that these have
died down - is that correct ?
Cheers
Brad
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ARSList@arslist.org
Hi folks,
We are looking for an option to enable failed email notifications for CMDB
jobs ( Reconciliation, Normalisation & Atrium integrated (AI) Jobs).
Please share the steps If can enable through any out of box configuration.
Thanks
Pandi Chockalingam
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Hi,
I suspect you these display-only-fields multiple times in the same transaction.
That would result in that only the last content of the fields would be used in
all notifications sent. So you probably need to rethink the solution slightly.
If you turn on API/ESCL/FLTR/SQL logging to the same
We are using 'Notify' action and fields used are display only.
We keep copies of notification emails sent in a mailbox.
The copy sent has all the correct info in both header and email body.
Since email in mailbox looks ok, could it still be a problem at remedy side?
May be the EML got mixed up
sages but other intermediate
> notification forms are all
> customized. Not having any other OOTB form.
>
> Some email notifications sent to requester has subject line for different
> ticket # and email body
> for different.
> Our exchange outgoing mailbox has correct subject an
Hello All,
I need help with email notifications.
Though we are using ar system email messages but other intermediate
notification forms are all customized. Not having any other OOTB form.
Some email notifications sent to requester has subject line for different
ticket # and email body
Hi,
Just saw that you are doing a series of extractions.
Just use a tmp-field and a set of set-fields actions.
tmp = $Subject$
tmp = SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3)
Priority = SUBSTRC($tmp$, STRSTRC($tmp$, "---")
tmp = SUBSTRC($tmp$, STRSTRC($tmp$, "---&qu
Thanks Misi.
That'd help!
I'll try that.
Thanks!
Kaur
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Hi,
You have to find the first and the second "---".
First match position:
STRSTRC($tmp$, "---")
String after first:
SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3)
Position in String after first:
STRSTRC(SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3), "---")
So here we go:
SUBSTRC(SUBSTRC($tmp$,
Can I find a substring between two --- because character length can vary for
each segment between the dashes ?
Thanks!
Kaur
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Hi Kur,
This is how I do it, works great. Doesn't matter where the Incident number is
in the subject line. Years ago Doug Tanner helped me with this. Probably in
your situation, you can do something similar. Doug if you're still out there,
thanks again.
SUBSTRC($Subject$, STRSTRC($Subject
-05:00) To: arslist@ARSLIST.ORG Subject: Parse subject
line of incoming email
Hi All,
I'm looking for a way to parse subject line of an incoming email.
Each word would be used as a specific field entry for ticket creation like
client name, category, priority etc
What character should be used t
Hi All,
I'm looking for a way to parse subject line of an incoming email.
Each word would be used as a specific field entry for ticket creation like
client name, category, priority etc
What character should be used to help Remedy identify the segments (keeping in
mind the message still needs
a.hennigan@dss.mil
DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pospi ARSList
Sent: Thursday, October 15, 2015 4:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRD
http://mossahuespa.com/cgi-bin/Tressetta.php
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Where the Answers Are, and have been for 20 years
Shawn: The http 500 error is caused by the application crashing. Tomcat will
write the stack trace to localhost.log and typically to the screen too. If you
search your log files for exception, you probably have lots. Our lives,
debugging SSO issues, is often made tough through log files that
Hi,
Is it possible to configure Remedy (ITSM) to work over https?
Thanks in advance
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Hi Andrey
Yes, it is possible.
However, this is not really a Remedy/AR/ITSM question. It¹s more related
to which web server/load balancer technology you are using.
You can implement SSL using the web server or load balancer. Most remedy
environments that care about some type of high
--
*From:* Anantha Jeyaprakash mrwebminis...@gmail.com
*To:* arslist@ARSLIST.ORG
*Sent:* Monday, June 17, 2013 5:03 PM
*Subject:*
**
Hello guys,
I am trying to consume a https://abcabc/wsdl. I am getting the below
error when the filter fires
ARERR [9130
Jeyaprakash mrwebminis...@gmail.com
*To:* arslist@ARSLIST.ORG
*Sent:* Monday, June 17, 2013 5:03 PM
*Subject:*
**
Hello guys,
I am trying to consume a https://abcabc/wsdl. I am getting the below
error when the filter fires
ARERR [9130] Error encountered while executing a Web Service
http://whaouh.com/www.cnnnews.com.newproduct.howget68.php
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Hello guys,
I am trying to consume a https://abcabc/wsdl. I am getting the below error
when the filter fires
ARERR [9130] Error encountered while executing a Web Service : ; nested
exception is: javax.net.ssl.SSLException: Unrecognized SSL message,
plaintext connection?
Does AR Server 7.5 patch
? If this is the
case, there is very little we can do to help you unless you furnish us the WSDL
file with all its supporting XSD's
Joe
From: Anantha Jeyaprakash mrwebminis...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Monday, June 17, 2013 5:03 PM
Subject
In case this isn't obvious: do not follow the link. Dan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com
Sent: April 3, 2013 1:10 PM
To: arslist@ARSLIST.ORG
Subject: FW:
http://kyokushin
http://ceramiccoatingsfl.com/www.cnnnews.newlife2013.iadd68.php
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http://www.tsv-hohenwart.de/muhb.html
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http://www.sylvain-soff.fr/weight.drop.easy.php?ID=935
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Good morning listers,
I am able to create a Service Request by sending an email to
SRM:RequestInterface_Create.
However, it creates only the Service Request, not the corresponding
incident.
When I look at said Service Request record, the status is set to “Draft”.
If I change the status to
http://www.thetreblemakers.com/joomla/includes/Archive/xxq1flwa.php
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http://www.phiesgraphstudio.com/app/webroot/images/9q9q999t.php
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FYI, BMC extended the End-Of-Support date for AR System 7.1.00 and the rest of
the ITSM Suite 7.1.00 out to Nov 30, 2012. The date was chosen to be slightly
after the tentatively expected GA release of 8.0.01 - the first Service Pack to
8.0.00.
ITSM Suite 8.0.00 is still tentatively expected
http://www.wojianfei.net/wp-content/plugins/zlaogyvacyn/likeit.php?fighting225.gif
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http://brevetesgarcilaso.com/yqwpcmdkr/883579.html
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Hi, If you've used any independent Remedy Consultant(s) in the UK and would be
happy to recommend them to work on email ingress, could you please drop me a
PM? I can provide more details of our requirements as required. The work would
be in Yorkshire. Many thanks -Mike
http://www.desigui.com/blog/wp-content/themes/default/googles.html
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http://www.ozkalavize.com/wp-content/themes/Amphionlite/olfdvd.html?zaz=zahy.mdjgpzofa=fe.hzaanza=tdpj
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Phil Bautista
President / CEO
Bull Creek Data Corporation
www.bullcreek.com
Remedy Approved Consultant (RAC)
http://www.wwrug.com/contact_phil.html
512-731-0304
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Quick question. Why is it when I reply to a question I never see the email?
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It's a result of the settings for the list. Login to Arslist.org to change
settings.
Dave
On May 22, 2012, at 1:08 PM, Lou lrguar...@yahoo.com wrote:
Quick question. Why is it when I reply to a question I never see the email?
Hi,
I want to adjust datetime field based on integer field changed.
User want to see hours of the datetime increasing or decreasing while
pressing the spinner.
Application-Bus-Time2-Add or -Diff is are the functions behind.
But how to get this functionality to happen online?
Thanks.
Marek
Since we are in a way outside of the original thread, could we please change
the subject line? Maybe even give this new type of discussion a header. Makes
it easier to sort the actual problems from the interesting development
discussion.
My Comment on the field ID would be to leave
, September 13, 2011 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Outside of Reserved Range warning? - Can we change
the subject line now???
**
Since we are in a way outside of the original thread, could we please change
the subject line? Maybe even give this new type of discussion
Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, September 13, 2011 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Outside of Reserved Range warning? - Can we
change the subject line now???
**
Since we are in a way
TEKsystems is searching for a Remedy/Oracle Service Management Subject Matter
Expert for a contract-to-hire opportunity in beautiful Colorado Springs, CO.
The main responsibilities and qualifications for this person are as follows -
-Provide engineering support for the enterprise wide system
This client has searched for months for this resource and seems unable to meet
market rates.
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I feel like ive been distant lately there was no way out this was my free ride
...
http://www.milanos.wxv.pl/redir.php?sypazaj=google.comkomoza=yahoo.comurl=http://career-trends.net/esubmit/bizopp_p.php
everything worked out in my favor just picture all that is possible
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::DISCLAIMER::
---
The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any
Let�s give up smoking!.. http://stemopheino.nl/bestsite.php?cysaolid=52ko8
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Hi.
I crated a web service trought IncidentInterfaceCreate to create an incident
in Help Desk. It work and i send a field custom 'Corporate ID' and a custom
filtre find the people with Corporate ID.
I would like that when the 'Corporate ID' sending to the web service is not
present in the
Maybe in the filter you have to find the people with Corporate ID, set the
return to $NULL$ if no matches found.
Then have a filter with a (slightly) higher firing order to do a set field
to the default ID and Person if the person field is NULL.
As long as they are both set fields, they will
: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only
...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
From: Action Request System discussion list
Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by
an authorized
of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
E-mail correspondence to and from this address may be subject to the
North Carolina Public
it from
http://www.remedyusergroups.com
Enjoy!
Matt R.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Friday, May 20, 2011 8:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old
: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only
this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer
*Sent:* Monday, May 23, 2011 4:33 PM
@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
**
Jennifer,
Can you send me a copy as well?
Thank you,
On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L
jennifer.me...@nc.gov wrote:
**
I’m so glad that so many people are able to benefit from
Singhal
Sent: Monday, May 23, 2011 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)
**
Jennifer,
Request for one more forward to my Id please - vaibhavsinghal@gmail.com
Thank you
_
From: Action
**
Thanks Matt
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt [arsl...@mattreinfeldt.com]
Sent: Tuesday, May 24, 2011 7:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change
as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Monday, May 23, 2011 06:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w
correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)
That would be divine, Matt.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may
Hi Jennifer,
Can I get a copy too?
Thanks
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, May 18, 2011 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)
The ITIL-compliant refrigerator is now available. Thanks to all of you who
responded with great ideas, especially Rich Gard for the expansion on Problem
Management and ITIL, and to Joe D'Souza, who got us all
I would love a copy too.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Smith, Ron [POPII]
Sent: Thursday, May 19, 2011 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, May 19, 2011 11:37 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)
I would love
Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
E-mail correspondence to and from this address may be subject
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)
I would love a copy as well if you do not mind!
Very much appreciated!
--
Michael Hirst
University of Arizona,
UITS
520-621-0867
On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
jennifer.me...@nc.gov wrote
http://servizisumisura.com/cool01.11.php?SID=647
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Does anyone remember who made a PowerPoint presentation that outlined the
change/incident/problem process with a refrigerator??
Claire
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Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)
Does anyone remember who made a PowerPoint presentation that outlined
the change/incident/problem process with a refrigerator??
Claire
Thank You! I got it!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)
Thank You! I got it!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Martin D'Souza
Sent: Wednesday, May 18, 2011 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)
Someone made a PPT presentation using that idea? That’s just a funny thought
that came to my mind to use as an example to explain
, 2011 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)
Someone made a PPT presentation using that idea? That’s just a funny thought
that came to my mind to use as an example to explain those little
differences
-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From
Sure :-) why not..
Joe
-Original Message-
From: Meyer, Jennifer L
Sent: Wednesday, May 18, 2011 3:55 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)
It was me. Do you need
Jennifer, if possible, I would like a copy too. :)
Thank you,
Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re
or something like that?
Anne Ramey
***
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Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official
This was code done by a vendor 3 years ago. We don’t work in those ranges.
So, there is no way to submit via URL.
Thanks,
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may
: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
This was code done by a vendor 3 years ago. We don’t work in those ranges.
So, there is no way to submit via URL.
Thanks,
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
All,
I have a some emails that come into the AR System Email Messages form with
a UTF-8 string, however if I look at the Lotus Notes Mailbox it shows it
as plain text. Has anyone seen this before?
ARS 7.1
SQL 2005
Windows 2003
Email Incoming email is set up as IMAP4.
\
What the mailbox saw:
Just wanted to give folks a heads up that it looks like something or someone is
spoofing my tycoelectronics.com email address. I have started to receive a
number of delivery failure and undeliverable emails which alerted me to the
spoofing. The email is being sent with subject of Good Day
http://storesthatarehiring.co.cc/ys66
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records into a test form.
However I would like to be able to take the Subject line value of the
user's email message and pass this value into one of my form fields.
I have read over the Email Admin Guide and also searched BMC Remedy KB
but didn't find any tips that would advise me how I might
Review STRSTR to set the initial character location then use substring to parse
the data.
-Original Message-
From: Anderson Debra (PRN) debra_ander...@prn.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Jan 25, 2011 6:23 pm
Subject: Question on using Email Subject Line text
http://midaqidi.110mb.com/topepeqe.html
Mus tBeA bleToMa nageAS uppor tGr oup
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Bummer! Rewording the subject line won't do it for me because the prefix is
showing up so it is kind of obvious that something is missing!
I have been fortunate and only had this on my dev server and not live - it is
going to be interesting to see what happens when I migrate the problematic
This is not good. We put variables into the subject of our emails a lot. :(
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, November 18, 2010 5:16 PM
To: arslist@ARSLIST.ORG
I will be out of the office until November 29th please contact John Morris
( jmorris1) 570-587-6174 if your problem needs attentioin
The information contained in this message may be CONFIDENTIAL and is for the
intended addressee only. Any unauthorized use, dissemination of the
information,
Hi All,
7.5 patch 3 no ITSM
I have some outgoing emails that are set up with the $Request ID$ both in the
subject and body of the email.
Only the prefix of the Request Id appears in the subject, but not the numbers,
and yet the complete correct request id appears in the body of the same email
We a similar issue, and it's not just related to the $Request ID$ field but any
variables you may pass to the Subject line come across as null. BMC had no
solution for this so I rewrote the subject lines of my emails to where you
wouldn't easily be able to tell, e.g. changing $Firstname
--
Leonard Nelson
Assistant Director Systems
Temple University Computer Services
p. (215) 204-3192
m. (215) 779-7064
To request help from Computer Services, please visit: https://tuhelp.temple.edu
CONFIDENTIALITY STATEMENT: The information contained in this e-mail, including
attachments, is
http://csimanagement.it/mor1.html
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