[no subject]

[BradRemedy]

Hello everyone

All the best for 2019.

Just moved to Australia and wanted to know if there were any user groups
still going ? Had a look on the communities site and seems that these have
died down - is that correct ?

Cheers
Brad
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

[no subject]

[Pandi C]

Hi folks,

We are looking for an option to enable failed email notifications for CMDB
jobs ( Reconciliation, Normalisation & Atrium integrated (AI) Jobs).

Please share the steps If can enable through any out of box configuration.

Thanks
Pandi Chockalingam
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

[no subject]

[cambreed]

Sent via the Samsung Galaxy S7 active, an AT 4G LTE smartphone

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Create notification having subject and email body for different tickets

[Misi Mladoniczky]

Hi,

I suspect you these display-only-fields multiple times in the same transaction. 
That would result in that only the last content of the fields would be used in 
all notifications sent. So you probably need to rethink the solution slightly.

If you turn on API/ESCL/FLTR/SQL logging to the same file, it should be easy to 
track such a transaction to see exactly what is happening.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

February 27, 2017 3:12 PM, "Su Kaur"  wrote:
> We are using 'Notify' action and fields used are display only. 
> We keep copies of notification emails sent in a mailbox.
> The copy sent has all the correct info in both header and email body.
> 
> Since email in mailbox looks ok, could it still be a problem at remedy side?
> 
> May be the EML got mixed up while sending.
> 
> Thanks!
> Kaur
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Create notification having subject and email body for different tickets

[Su Kaur]

We are using 'Notify' action and fields used are display only. 
We keep copies of notification emails sent in a mailbox.
The copy sent has all the correct info in both header and email body.

Since email in mailbox looks ok, could it still be a problem at remedy side?

May be the EML got mixed up while sending.


Thanks!
Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Create notification having subject and email body for different tickets

[Misi Mladoniczky]

Hi,

Are you using the FLTR/ESCL Notify Action, or are you Pushing data to AR System 
Email Messages?

Another common cause would be that you use (display-only) fields in the 
notification, that are changed AFTER you Push/Notify Action is executed. This 
would change the Notify/Push as these are run in a later filter phase.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

February 24, 2017 11:09 PM, "Kaur" <remedyiss...@gmail.com> wrote:
> Hello All,
> 
> I need help with email notifications.
> Though we are using ar system email messages but other intermediate 
> notification forms are all
> customized. Not having any other OOTB form.
> 
> Some email notifications sent to requester has subject line for different 
> ticket # and email body
> for different.
> Our exchange outgoing mailbox has correct subject and email body.
> This issue is random and happened for different clients.
> 
> Could it be related to upgrade from 7.6 to 9.0.1?
> Has anyone experienced similar problem?
> Please help!
> 
> Thanks!
> Kaur
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Create notification having subject and email body for different tickets

[Kaur]

Hello All,

I need help with email notifications.
Though we are using ar system email messages but other intermediate 
notification forms are all customized. Not having any other OOTB form.

Some email notifications sent to requester has subject line for different 
ticket # and email body for different.
Our exchange outgoing mailbox has correct subject and email body.
This issue is random and happened for different clients.

Could it be related to upgrade from 7.6 to 9.0.1?
Has anyone experienced similar problem?
Please help!

Thanks!
Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Parse subject line of incoming email

[Misi Mladoniczky]

Hi,

Just saw that you are doing a series of extractions.

Just use a tmp-field and a set of set-fields actions.

tmp = $Subject$
tmp = SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3)
Priority = SUBSTRC($tmp$, STRSTRC($tmp$, "---")
tmp = SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3)
ClientName = SUBSTRC($tmp$, STRSTRC($tmp$, "---")
tmp = SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3)
Category = SUBSTRC($tmp$, STRSTRC($tmp$, "---")
tmp = SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3)
Description = $tmp$

Note that you have to create individual action-set-fields for each line. They 
can be in a single filter though.

You might want to do a test in the filter Run If to prevent this from failing:
'Subject' LIKE "%---?%---?%---?%"

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

November 11, 2016 7:11 PM, "Su Kaur" <remedyiss...@gmail.com> wrote:
> Thanks Misi.
> That'd help!
> I'll try that.
> 
> Thanks!
> Kaur
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Parse subject line of incoming email

[Su Kaur]

Thanks Misi.
That'd help!
I'll try that.

Thanks!
Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Parse subject line of incoming email

[Misi Mladoniczky]

Hi,

You have to find the first and the second "---".

First match position:
STRSTRC($tmp$, "---")

String after first:
SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3)

Position in String after first:
STRSTRC(SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3), "---")

So here we go:
SUBSTRC(SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3), 0, STRSTRC(SUBSTRC($tmp$, 
STRSTRC($tmp$, "---") + 3), "---"))

I think ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

November 11, 2016 4:40 PM, "Su Kaur"  wrote:
> Can I find a substring between two --- because character length can vary for 
> each segment between
> the dashes ?
> 
> Thanks!
> Kaur 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Parse subject line of incoming email

[Su Kaur]

Can I find a substring between two --- because character length can vary for 
each segment between the dashes ?

Thanks!
Kaur  

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Parse subject line of incoming email

[Brittain, Mark]

Hi Kur,

This is how I do it, works great. Doesn't matter where the Incident number is 
in the subject line. Years ago Doug Tanner helped me with this. Probably in 
your situation, you can do something similar. Doug if you're still out there, 
thanks again.

SUBSTRC($Subject$, STRSTRC($Subject$, "INC"), STRSTRC($Subject$, "INC") + 14)

Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Thursday, November 10, 2016 8:51 PM
To: arslist@ARSLIST.ORG
Subject: Parse subject line of incoming email

Hi All,

I'm looking for a way to parse subject line of an incoming email.
Each word would be used as a specific field entry for ticket creation like 
client name, category, priority etc

What character should be used to help Remedy identify the segments (keeping in 
mind the message still needs to look professional)?
So incoming subject line would something like
Subject :   Priority --- ClientName --- Category --- Description

In this case, delimiter is used as --- 9 (dashes) Can --- be used as a 
delimiter?

Thanks!
Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Parse subject line of incoming email

[David Chartets]

You can use anything, just count spaces between the dashes and pull those 
lengths. look up the string commands for the exact syntax.


Sent from my Verizon, Samsung Galaxy smartphone
 Original message From: Su Kaur <remedyiss...@gmail.com> Date: 
11/10/16  8:50 PM  (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Parse subject 
line of incoming email 
Hi All,

I'm looking for a way to parse subject line of an incoming email.
Each word would be used as a specific field entry for ticket creation like 
client name, category, priority etc

What character should be used to help Remedy identify the segments (keeping in 
mind the message still needs to look professional)?
So incoming subject line would something like
Subject :   Priority --- ClientName --- Category --- Description

In this case, delimiter is used as --- 9 (dashes)
Can --- be used as a delimiter?

Thanks!
Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Parse subject line of incoming email

[Su Kaur]

Hi All,

I'm looking for a way to parse subject line of an incoming email.
Each word would be used as a specific field entry for ticket creation like 
client name, category, priority etc

What character should be used to help Remedy identify the segments (keeping in 
mind the message still needs to look professional)?
So incoming subject line would something like
Subject :   Priority --- ClientName --- Category --- Description

In this case, delimiter is used as --- 9 (dashes)
Can --- be used as a delimiter?

Thanks!
Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: SRD Questions are not visible to a few users - changing Subject to Load balancer issue

[Hennigan, Sandra, CTR, DSS]

I added "General Access" to the affected login's User record. I logged in as
the user and Yeah, questions are displayed.

Then after discussing with my colleague, I decided to do a deeper dive and
logged in directly to each of our mid-tiers/app server instead of thru the
load balancer. (Sorry to include that piece late in the game).

If I log in using the alias for the load balancer - questions are displayed
If I use a direct URL and log directly in to the ranked 1 server - questions
are displayed
If I use a direct URL and log directly in to the ranked 2 server - questions
are NOT displayed
This leads me to believe that if the user (via the F5) is routed to ranked 1
server, all is OK but if the user (via the F5) is routed to ranked 2 server,
no questions display. 

So I think that we may be dealing with a load balancer issue not User
permission issues. OK, no idea what to check now. I cannot rely on the F5
routing the users to the working server but do not know what to check
between the servers. Any suggestions?

Thank you for your responses.

Sandra

Sandra Hennigan
DSS ITSS BMC ITSM Developer
Office: 571-305-6579
CACI Email: shenni...@caci.com
NIPR Email: sandra.hennigan@dss.mil
DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pospi ARSList
Sent: Thursday, October 15, 2015 4:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRD Questions are not visible to a few users

Hi Sandra,

Have you checked records for affected users directly in the User form?
Almost sounds as if some basic permission group such as General Access might
be missing in their permissions.

Kind regards
Jiri Pospisil

-Original Message-
From: Tauf Chowdhury [mailto:taufc...@gmail.com]
Sent: 14 October 2015 22:42
Subject: Re: SRD Questions are not visible to a few users

Have you tried different browsers? The questions part of SRM open in a data
viz. I've seen some browsers freak out on this. 

Sent from my iPhone

> On Oct 14, 2015, at 5:18 PM, Hennigan, Sandra, CTR, DSS
<sandra.hennigan@dss.mil> wrote:
> 
> ARS & ITSM 8.1.01
> Service Request Management
> 
> SRDs in use since January 2015, entitled to all of a our Company 
> users, are designed to create Incidents.
> Works fine - No issues submitting the request.
> 
> EXCEPT we have random users that although they can view the SRD 
> categories and "Request Now" a SRD, when the SRD opens, only the 
> header of "Requested By", "Requested for", "Phone" and "Email" fields 
> are in view. None of the question prompts are displayed. For any 
> affected user, opening any SRDs has the same result - doesn't matter 
> which
backend form gets created, INC, WO or CRQ.
> 
> We have:
> Flushed the Entitlement cache
> The app & mid-tiers have been restarted and mid-tier cache flushed 
> Hard cleared the mid-tier cache Checked the users BMC.CORE:BMC_Person, 
> BMC.CORE:BMC_Person_, BMC.CORE:BMC_BaseElement records - some users 
> are in the BMC.ASSET and other users are in the BMC.ASSET.SANDBOX.
> Same goes for our users for which a SRD displays the questions.
> Turned on User logging and logged a working user & a non-working user. 
> Compared log files
> No entries in the mid-tier logs
> Given users Unrestricted access; the default is access restriction to 
> their Company.
> Given users Fixed license; default for Support Staff = No is Read 
> Removed/added Login ID Changed to Non-Support Reset password Deleted 
> User Preference records Deleted User Search Preference records Created 
> a new Entitlement Group for the affected users Added new SRDs entitled 
> ONLY to affected users.
> 
> All users have a Remedy Login ID & Password.
> Affected users might be Support Staff = Yes or Support Staff = No.
> 
> The issue can be resolved if we use the Data Wizard and create a new 
> Login ID for the user but this creates a non-standard user record.  It 
> is hard to know how wide-spread the issue is because we have only had 
> a few users report the issue.
> 
> Anyone have any suggestions? Users have tickets logged in their name 
> so I am reticent to delete and re-add a CTM:People record but may have 
> to.  Your assistance is welcome.
> 
> Thank you,
> 
> Sandra
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
Are, and have been for 20 years"

_

[no subject]

[gurudin]

http://mossahuespa.com/cgi-bin/Tressetta.php

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Subject Caught Exception issue... (Mid Tier 8.1 Hotfixes)

[John Baker]

Shawn: The http 500 error is caused by the application crashing. Tomcat will 
write the stack trace to localhost.log and typically to the screen too. If you 
search your log files for exception, you probably have lots. Our lives, 
debugging SSO issues, is often made tough through log files that are literally 
an ocean of exceptions (usually from the over-engineered cache). 

The Caught Exception problem seems to be a catch all piece of Javascript, 
effectively swallowing all the evidence required to fix the core fault in the 
Javascript. It looks like someone added this catch all, and now BMC support is 
flooded with quality issues, but can not reproduce them as the evidence (stack 
trace, stack contents, item of workflow being executed) is lost. 

The poster who deletes the cache on startup provides interesting feedback on 
the Mid Tier cache. I literally don't understand why it exists on disc given 
Mid Tier crawls ITSM, bringing Tomcat to a standstill, for 30minutes after 
Tomcat starts. The idea of a cache is to avoid refetching data! :) I have 
looked at how I can rewrite the caching but the problems go too deep into Mid 
Tier. I put some tracing around it and discovered, in places, Mid Tier is 
loading all the fields on a form and then not using them. I concluded that 
without source code, I couldn't make the cache work efficiently.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[Andrey Blednykh]

 Hi,

Is it possible to configure Remedy (ITSM) to work over https?


Thanks in advance



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[Randeep Atwal]

Hi Andrey

Yes, it is possible.

 However, this is not really a Remedy/AR/ITSM question.  It¹s more related
to which web server/load balancer technology you are using.

You can implement SSL using the web server or load balancer.  Most remedy
environments that care about some type of high availability will use a load
balancer, and if this is in use, you can terminate the SSL connection there,
for simplicity, only requiring SSL management in one place.

Also, consider that there is some additional overhead with SSL, so consider
whether the trade off for performance vs additional security is necessary.
It varies, some companies prefer all web apps to use SSL, others will only
insist on this for applications.  Depending on what options you have, there
may or may not be much material performance difference, but there will be
some.  Hardware based SSL should be faster than software based..

Hope this helps answer the high level question ­ without knowing specifics
about your infrastructure, we cannot get into specifics reallyŠ But google
is your friend, and I believe there are posts on the list on this topic you
can dig up alsoŠ

From:  Andrey Blednykh blednyk...@mail.ru
Reply-To:  arslist@ARSLIST.ORG
Date:  Fri, 1 Nov 2013 08:51:13 +0400
To:  arslist@ARSLIST.ORG

** 
Hi,

Is it possible to configure Remedy (ITSM) to work over https?


Thanks in advance

_ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[Anantha Jeyaprakash]

Hi Joe,

Thanks for your response. That was a sample WSDL.

The actual WSDL is below.



On Tue, Jun 18, 2013 at 1:03 AM, Joe DeSouza joe_rem...@yahoo.com wrote:

 **
 Are you sure that is the correct WSDL URI?

 I tried to load on my soapUI client and I got
 Error loading [https://abcabc/wsdl]: java.lang.Exception: Failed to load
 url; https://abcabc/wsdl, 0

 Looks like a bad URI to me.

 Or is it something that is hosted internally in your network? If this is
 the case, there is very little we can do to help you unless you furnish us
 the WSDL file with all its supporting XSD's

 Joe


   --
  *From:* Anantha Jeyaprakash mrwebminis...@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Monday, June 17, 2013 5:03 PM
 *Subject:*

 **

 Hello guys,

 I am trying to consume a https://abcabc/wsdl. I am getting the below
 error when the filter fires

 ARERR [9130] Error encountered while executing a Web Service : ; nested
 exception is: javax.net.ssl.SSLException: Unrecognized SSL message,
 plaintext connection?

 Does AR Server 7.5 patch 8 support SSL. Has any one integrated SSL
 integration.
 --
 Cheers,
 Ananth
   _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Cheers,
Ananth

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[Anantha Jeyaprakash]

?

---

The below webservice consumption works well in the same Remedy environment.

ARSYS.ARF.WEBSERVICEInput Env = soapenv:Envelope xmlns:soapenv=
http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd=
http://www.w3.org/2001/XMLSchema; xmlns:xsi=
http://www.w3.org/2001/XMLSchema-instance;soapenv:Bodyns0:GetGeoLocation
xmlns:ns0=http://www.serviceobjects.com/;
ns0:Address9500 Amberglen Blvd/ns0:Address
ns0:CityAustin/ns0:City
ns0:StateTexas/ns0:State
ns0:PostalCode78729/ns0:PostalCode
ns0:LicenseKeyWS34-FUO3-VND4/ns0:LicenseKey
/ns0:GetGeoLocation/soapenv:Body/soapenv:Envelope
2013-06-21 21:17:44,202 INFO  [pool-2-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
ARSYS.ARF.WEBSERVICEAbout to invoke
2013-06-21 21:17:44,639 INFO  [pool-2-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
ARSYS.ARF.WEBSERVICEFinished invoking
2013-06-21 21:17:44,639 INFO  [pool-2-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
ARSYS.ARF.WEBSERVICEOutput Envelope = soap:Envelope xmlns:soap=
http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsi=
http://www.w3.org/2001/XMLSchema-instance; xmlns:xsd=
http://www.w3.org/2001/XMLSchema;soap:BodyGetGeoLocationResponse xmlns=
http://www.serviceobjects.com/
GetGeoLocationResultLatitude30.472039/LatitudeLongitude-97.775017/LongitudeZip78729-1102/ZipTract0204.09/TractBlock1008/BlockLevelS/Level/GetGeoLocationResult/GetGeoLocationResponse/soap:Body/soap:Envelope


On Fri, Jun 21, 2013 at 9:30 PM, Anantha Jeyaprakash 
mrwebminis...@gmail.com wrote:

 Hi Joe,

 Thanks for your response. That was a sample WSDL.

 The actual WSDL is below.



 On Tue, Jun 18, 2013 at 1:03 AM, Joe DeSouza joe_rem...@yahoo.com wrote:

 **
 Are you sure that is the correct WSDL URI?

 I tried to load on my soapUI client and I got
 Error loading [https://abcabc/wsdl]: java.lang.Exception: Failed to load
 url; https://abcabc/wsdl, 0

 Looks like a bad URI to me.

 Or is it something that is hosted internally in your network? If this is
 the case, there is very little we can do to help you unless you furnish us
 the WSDL file with all its supporting XSD's

 Joe


   --
  *From:* Anantha Jeyaprakash mrwebminis...@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Monday, June 17, 2013 5:03 PM
 *Subject:*

 **

 Hello guys,

 I am trying to consume a https://abcabc/wsdl. I am getting the below
 error when the filter fires

 ARERR [9130] Error encountered while executing a Web Service : ; nested
 exception is: javax.net.ssl.SSLException: Unrecognized SSL message,
 plaintext connection?

 Does AR Server 7.5 patch 8 support SSL. Has any one integrated SSL
 integration.
 --
 Cheers,
 Ananth
   _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Cheers,
 Ananth




-- 
Cheers,
Ananth

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[Gordon Frank]

http://whaouh.com/www.cnnnews.com.newproduct.howget68.php

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[Anantha Jeyaprakash]

Hello guys,

I am trying to consume a https://abcabc/wsdl. I am getting the below error
when the filter fires

ARERR [9130] Error encountered while executing a Web Service : ; nested
exception is: javax.net.ssl.SSLException: Unrecognized SSL message,
plaintext connection?

Does AR Server 7.5 patch 8 support SSL. Has any one integrated SSL
integration.
-- 
Cheers,
Ananth

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[Joe DeSouza]

Are you sure that is the correct WSDL URI?

I tried to load on my soapUI client and I got
Error loading [https://abcabc/wsdl]: java.lang.Exception: Failed to load 
url; https://abcabc/wsdl, 0

Looks like a bad URI to me.

Or is it something that is hosted internally in your network? If this is the 
case, there is very little we can do to help you unless you furnish us the WSDL 
file with all its supporting XSD's

Joe





 From: Anantha Jeyaprakash mrwebminis...@gmail.com
To: arslist@ARSLIST.ORG 
Sent: Monday, June 17, 2013 5:03 PM
Subject: 
 


** 


Hello guys,

I am trying to consume a https://abcabc/wsdl. I am getting the below error when 
the filter fires

ARERR [9130] Error encountered while executing a Web Service : ; nested 
exception is: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext 
connection?


Does AR Server 7.5 patch 8 support SSL. Has any one integrated SSL 
integration.-- 
Cheers,
Ananth


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: email from tbootsma with a subject of FW:

[arslist]

In case this isn't obvious: do not follow the link. Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com
Sent: April 3, 2013 1:10 PM
To: arslist@ARSLIST.ORG
Subject: FW:

http://kyokushin-tji.sakura.ne.jp/tt1xrf.php


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers
Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[Gordon Frank]

http://ceramiccoatingsfl.com/www.cnnnews.newlife2013.iadd68.php

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[john rosquist]

http://www.tsv-hohenwart.de/muhb.html

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[Oscar Herrera]

http://www.sylvain-soff.fr/weight.drop.easy.php?ID=935

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[Boyd, Rebecca]

Good morning listers,


I am able to create a Service Request by sending an email to
SRM:RequestInterface_Create.


However, it creates only the Service Request, not the corresponding
incident.


When I look at said Service Request record, the status is set to “Draft”.


If I change the status to “Planning”  save, the incident is created.


Is there a value or keyword I can include in the email so the incident is
automatically created?


SRM 7.6, ITSM 7.5

Thanks!

-- 
Rebecca Boyd
Application Administrator
Wake Forest University

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[anurag saxena]

http://www.thetreblemakers.com/joomla/includes/Archive/xxq1flwa.php

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[anurag saxena]

http://www.phiesgraphstudio.com/app/webroot/images/9q9q999t.php

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

[no subject]

[Easter, David]

FYI, BMC extended the End-Of-Support date for AR System 7.1.00 and the rest of 
the ITSM Suite 7.1.00 out to Nov 30, 2012.  The date was chosen to be slightly 
after the tentatively expected GA release of 8.0.01 - the first Service Pack to 
8.0.00.

ITSM Suite 8.0.00 is still tentatively expected to release by the end of this 
quarter Q3CY12).

-David J. Easter
Manager of Product Management, AR System
BSM  Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

[no subject]

[Sabyson Fernandes]

http://www.wojianfei.net/wp-content/plugins/zlaogyvacyn/likeit.php?fighting225.gif

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

[no subject]

[Kevin Thornley]

http://brevetesgarcilaso.com/yqwpcmdkr/883579.html
  
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

[no subject]

[Michael Burton]

Hi, If you've used any independent Remedy Consultant(s) in the UK and would be 
happy to recommend them to work on email ingress, could you please drop me a 
PM? I can provide more details of our requirements as required. The work would 
be in Yorkshire. Many thanks -Mike 
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

[no subject]

[Phil Murnane]

http://www.desigui.com/blog/wp-content/themes/default/googles.html

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

[no subject]

[Lou Guardia]

http://www.ozkalavize.com/wp-content/themes/Amphionlite/olfdvd.html?zaz=zahy.mdjgpzofa=fe.hzaanza=tdpj

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

[no subject]

[Lou Guardia]

http://www.tengan.net/wp-content/themes/pool/rockfpl.html?dhza=dhk.dhmdhrdhy=zmv.dhdhe=sopy

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

[no subject]

[anonymous]

http://sther.hu/wordpress/wp-content/themes/oriental/life.php?measure209.jpeg

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

[no subject]

[bullcreek.com]

Phil Bautista
President / CEO
Bull Creek Data Corporation
www.bullcreek.com
Remedy Approved Consultant (RAC)
http://www.wwrug.com/contact_phil.html
512-731-0304

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

[no subject]

[Lou]

Quick question. Why is it when I reply to a question I never see the email?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

[no subject]

[Shellman, David]

It's a result of the settings for the list.  Login to Arslist.org to change 
settings.

Dave

On May 22, 2012, at 1:08 PM, Lou lrguar...@yahoo.com wrote:

 Quick question. Why is it when I reply to a question I never see the email?
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

[no subject]

[Marek B.]

Hi,
I want to adjust datetime field based on integer field changed.
User want to see hours of the datetime increasing or decreasing while
pressing the spinner.
Application-Bus-Time2-Add or -Diff is are the functions behind.
But how to get this functionality to happen online?

Thanks.
Marek

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: EXTERNAL: Re: Outside of Reserved Range warning? - Can we change the subject line now???

[Sanford, Claire]

Since we are in a way outside of the original thread, could we please change 
the subject line?  Maybe even give this new type of discussion a header.  Makes 
it easier to sort the actual problems from the interesting development 
discussion.

My Comment on the field ID would be to leave it as a number range.  Adding 
letters and such makes it harder to manage in many ways.  I develop in the 
9XX (however many zeros) range.  So, I just search for that.  I have 
consultants that are doing some work.  I asked them to use the 8 range. 
 This way we all know if I did the work (or someone else internal) or if a 
consultant did the work.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: Tuesday, September 13, 2011 3:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Outside of Reserved Range warning?

** Thanks a bunch Jason, adding your ideas as a comment directly on the DN 
Dochttps://communities.bmc.com/communities/docs/DOC-16743.

I meet with Vijai in 6 hours, you'll see progress directly on DN (if you set 
Receive Email Notification on the AR 
Communityhttps://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system?view=overview
 - bottom-right Actions panel, below the very busy WWRUG feed ;-)

Matt
Senior Community Ambassador, BMC Communities
BMC Software, matthieu_laurenc...@bmc.commailto:matthieu_laurenc...@bmc.com
Follow me @Matt_Lhttps://twitter.com/matt_L
Skype: matt.laurenceau



On Tue, Sep 13, 2011 at 10:14 AM, Jason Miller 
jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote:
**
A few comments:
#3 One of the gotchas is many times you don't know a field will be used on 
multiple forms when you first create it.  Some like First Name, Last Name, 
Requester Phone, etc will most likely be used on many forms but some are not so 
obvious when you start creating a form/application.  I have some forms/apps 
that were quick solutions that kept growing and lived longer than I thought 
they ever would.

For things like First Name, Last Name, etc, how would we indicate that it 
specific to one application (#1)?  Do we indicate that it is a shared element 
somehow (foundation if you will) not specific to one application?

#1 In the NOT section:
I agree it is not too important to track who created the field.  I have seen 
some of the conventions that capture the creator in the field ID however as 
time goes on is it really that important who created it?  In the context of 
sharing applications in the community I think it is pretty meaningless.  I also 
agree there are other ways to track this if needed.  I have mentioned on the 
List before that I like to put Created in Change History field of workflow, 
fields and forms.  That  captures who and also the create date, which is not 
capture anywhere.  However we have a Remedy form for tracking objects as you 
build/change them that gives us the who, when and the Change Request ID to 
provide a reference back to the business reason for the change (the plan is to 
integrated it with AR System Version Control: Object Modification Log to 
automate some).  This form and a Crystal Reports also gives us the manifest for 
changes that need to be moved to live.

Jason



On Mon, Sep 12, 2011 at 9:50 AM, Meyer, Jennifer L 
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
**
Thank you for starting the new topic, Matt.

Before we begin develop a standard, let's address questions regarding the 
relevance of data to be captured in the database id.

Assumptions
Given the range of database ids is 600,000,000 to 999,999,999:
The first digit may contain the numerals 6-9.
The other 8 digits may contain numerals 0-9.
2-3 digits should be allowed for sequential numbering.  They are relevant to 
the form, other fields on the form, and duplication across forms.

What data do we want to convey?  I think these are the most important pieces of 
data, but I might be wrong.

1.  Application (Asset, Request Mgt, Change, Archive, Custom)

2.  Field Usage (i.e. a zTmp field has vastly different usage than a 
Request ID field.  Some forms can hold 3 or 4 Request IDs, and they ought to be 
noted.)

3.  Is it useful to denote fields used on multiple forms?

What data do we NOT want to preserve?

1.  I don't believe that the creator of the information is particularly 
important for shared files.  Do we want to waste precious digits when authoring 
rights can be captured in Help Text or Change Log?

2.  Same for Field Type.  That data is included in the definition file.  I 
don't care whether it's a character field or an enumerated field, but I'd like 
to know the impact of changing the field.

How are we able to convey that information?
How do we want to organize the information in our allotted 9 digits?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office

Re: EXTERNAL: Re: Outside of Reserved Range warning? - Can we change the subject line now???

[Grooms, Frederick W]

We have a Field ID development form that we use to generate the Field ID(s) to 
use.  We have used this approach for at least 10 years.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, September 13, 2011 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Outside of Reserved Range warning? - Can we change 
the subject line now???

** 
Since we are in a way outside of the original thread, could we please change 
the subject line?  Maybe even give this new type of discussion a header.  Makes 
it easier to sort the actual problems from the interesting development 
discussion.
 
My Comment on the field ID would be to leave it as a number range.  Adding 
letters and such makes it harder to manage in many ways.  I develop in the 
9XX (however many zeros) range.  So, I just search for that.  I have 
consultants that are doing some work.  I asked them to use the 8 
range.  This way we all know if I did the work (or someone else internal) or if 
a consultant did the work.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: Tuesday, September 13, 2011 3:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Outside of Reserved Range warning?
** Thanks a bunch Jason, adding your ideas as a comment directly on the DN Doc.
I meet with Vijai in 6 hours, you'll see progress directly on DN (if you set 
Receive Email Notification on the AR Community - bottom-right Actions panel, 
below the very busy WWRUG feed ;-)

Matt
Senior Community Ambassador, BMC Communities
BMC Software, matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


-Original Message-
On Tue, Sep 13, 2011 at 10:14 AM, Jason Miller jason.mil...@gmail.com wrote:
** 
A few comments:
#3 One of the gotchas is many times you don't know a field will be used on 
multiple forms when you first create it.  Some like First Name, Last Name, 
Requester Phone, etc will most likely be used on many forms but some are not so 
obvious when you start creating a form/application.  I have some forms/apps 
that were quick solutions that kept growing and lived longer than I thought 
they ever would.

For things like First Name, Last Name, etc, how would we indicate that it 
specific to one application (#1)?  Do we indicate that it is a shared element 
somehow (foundation if you will) not specific to one application?

#1 In the NOT section:
I agree it is not too important to track who created the field.  I have seen 
some of the conventions that capture the creator in the field ID however as 
time goes on is it really that important who created it?  In the context of 
sharing applications in the community I think it is pretty meaningless.  I also 
agree there are other ways to track this if needed.  I have mentioned on the 
List before that I like to put Created in Change History field of workflow, 
fields and forms.  That  captures who and also the create date, which is not 
capture anywhere.  However we have a Remedy form for tracking objects as you 
build/change them that gives us the who, when and the Change Request ID to 
provide a reference back to the business reason for the change (the plan is to 
integrated it with AR System Version Control: Object Modification Log to 
automate some).  This form and a Crystal Reports also gives us the manifest for 
changes that need to be moved to live. 

Jason 


-Original Message-
On Mon, Sep 12, 2011 at 9:50 AM, Meyer, Jennifer L jennifer.me...@nc.gov 
wrote:
** 
Thank you for starting the new topic, Matt.
 
Before we begin develop a standard, let's address questions regarding the 
relevance of data to be captured in the database id.
 
Assumptions
Given the range of database ids is 600,000,000 to 999,999,999:
The first digit may contain the numerals 6-9.
The other 8 digits may contain numerals 0-9.
2-3 digits should be allowed for sequential numbering.  They are relevant to 
the form, other fields on the form, and duplication across forms.
 
What data do we want to convey?  I think these are the most important pieces of 
data, but I might be wrong.
1.  Application (Asset, Request Mgt, Change, Archive, Custom)
2.  Field Usage (i.e. a zTmp field has vastly different usage than a 
Request ID field.  Some forms can hold 3 or 4 Request IDs, and they ought to be 
noted.)
3.  Is it useful to denote fields used on multiple forms?
 
What data do we NOT want to preserve?
1.  I don't believe that the creator of the information is particularly 
important for shared files.  Do we want to waste precious digits when authoring 
rights can be captured in Help Text or Change Log?
2.  Same for Field Type.  That data is included in the definition file.  I 
don't care whether it's a character field or an enumerated field, but I'd like 
to know the impact of changing the field

Re: EXTERNAL: Re: Outside of Reserved Range warning? - Can we change the subject line now???

[Jason Miller]

Can you share the format/scheme?
On Sep 13, 2011 8:41 AM, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
 We have a Field ID development form that we use to generate the Field
ID(s) to use. We have used this approach for at least 10 years.

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
 Sent: Tuesday, September 13, 2011 9:58 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: EXTERNAL: Re: Outside of Reserved Range warning? - Can we
change the subject line now???

 **
 Since we are in a way outside of the original thread, could we please
change the subject line?  Maybe even give this new type of discussion a
header.  Makes it easier to sort the actual problems from the interesting
development discussion.

 My Comment on the field ID would be to leave it as a number range.  Adding
letters and such makes it harder to manage in many ways.  I develop in the
9XX (however many zeros) range.  So, I just search for that.  I have
consultants that are doing some work.  I asked them to use the 8
range.  This way we all know if I did the work (or someone else internal) or
if a consultant did the work.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
 Sent: Tuesday, September 13, 2011 3:37 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: EXTERNAL: Re: Outside of Reserved Range warning?
 ** Thanks a bunch Jason, adding your ideas as a comment directly on the DN
Doc.
 I meet with Vijai in 6 hours, you'll see progress directly on DN (if you
set Receive Email Notification on the AR Community - bottom-right Actions
panel, below the very busy WWRUG feed ;-)

 Matt
 Senior Community Ambassador, BMC Communities
 BMC Software, matthieu_laurenc...@bmc.com
 Follow me @Matt_L
 Skype: matt.laurenceau


 -Original Message-
 On Tue, Sep 13, 2011 at 10:14 AM, Jason Miller jason.mil...@gmail.com
wrote:
 **
 A few comments:
 #3 One of the gotchas is many times you don't know a field will be used on
multiple forms when you first create it.  Some like First Name, Last Name,
Requester Phone, etc will most likely be used on many forms but some are not
so obvious when you start creating a form/application.  I have some
forms/apps that were quick solutions that kept growing and lived longer than
I thought they ever would.

 For things like First Name, Last Name, etc, how would we indicate that it
specific to one application (#1)?  Do we indicate that it is a shared
element somehow (foundation if you will) not specific to one application?

 #1 In the NOT section:
 I agree it is not too important to track who created the field.  I have
seen some of the conventions that capture the creator in the field ID
however as time goes on is it really that important who created it?  In the
context of sharing applications in the community I think it is pretty
meaningless.  I also agree there are other ways to track this if needed.  I
have mentioned on the List before that I like to put Created in Change
History field of workflow, fields and forms.  That  captures who and also
the create date, which is not capture anywhere.  However we have a Remedy
form for tracking objects as you build/change them that gives us the who,
when and the Change Request ID to provide a reference back to the business
reason for the change (the plan is to integrated it with AR System Version
Control: Object Modification Log to automate some).  This form and a Crystal
Reports also gives us the manifest for changes that need to be moved to
live.

 Jason


 -Original Message-
 On Mon, Sep 12, 2011 at 9:50 AM, Meyer, Jennifer L jennifer.me...@nc.gov
wrote:
 **
 Thank you for starting the new topic, Matt.

 Before we begin develop a standard, let's address questions regarding the
relevance of data to be captured in the database id.

 Assumptions
 Given the range of database ids is 600,000,000 to 999,999,999:
 The first digit may contain the numerals 6-9.
 The other 8 digits may contain numerals 0-9.
 2-3 digits should be allowed for sequential numbering.  They are relevant
to the form, other fields on the form, and duplication across forms.

 What data do we want to convey?  I think these are the most important
pieces of data, but I might be wrong.
 1.  Application (Asset, Request Mgt, Change, Archive, Custom)
 2.  Field Usage (i.e. a zTmp field has vastly different usage than a
Request ID field.  Some forms can hold 3 or 4 Request IDs, and they ought to
be noted.)
 3.  Is it useful to denote fields used on multiple forms?

 What data do we NOT want to preserve?
 1.  I don't believe that the creator of the information is
particularly important for shared files.  Do we want to waste precious
digits when authoring rights can be captured in Help Text or Change Log?
 2.  Same for Field Type.  That data is included in the definition
file.  I don't care

JOB:Remedy/Oracle Service Management Subject Matter Expert

[Matt Julsonnet]

TEKsystems is searching for a Remedy/Oracle Service Management Subject Matter 
Expert for a contract-to-hire opportunity in beautiful Colorado Springs, CO. 
The main responsibilities and qualifications for this person are as follows - 

-Provide engineering support for the enterprise wide system deployed throughout 
the network.

Requirements:

-US Citizenship required 
  +Active Secret clearance (ideal)
-Full knowledge of Remedy, Oracle Administration, Atrium, Solaris 10 and 11. 
-Design, testing and integration skills for these products to include 
integration of these tools with 3rd party applications. -Knowledge of military 
security and CA requirements as they apply to these systems. (ideal)

Certifications:

-BMC Certified Administrator (Remedy 7.5 or 7.6) (preferred)
-BMC Certified Administrator (Atrium, CMDB 7.5 or 7.6) (preferred)
-BMC Certified Admin Atrium Discovery and Dependency Mapping (V. 8.1) 
(preferred)
-Oracle Certified Professional (Oracle 10 or 11, both database and system) 
(preferred)
-F5 Certified Product Consultant for Local Traffic Management and Global 
Management (preferred)
-MCITP certification (preferred)

If this sounds like a good fit for you, please feel free to reach out to Matt 
Julsonnet @ 719-866-6915 or mjuls...@teksystems.com. 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: JOB:Remedy/Oracle Service Management Subject Matter Expert

[Treis Azrael]

This client has searched for months for this resource and seems unable to meet 
market rates.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

[no subject]

[Mark Rees]

I feel like ive been distant lately there was no way out this was my free ride 
...
http://www.milanos.wxv.pl/redir.php?sypazaj=google.comkomoza=yahoo.comurl=http://career-trends.net/esubmit/bizopp_p.php
 everything worked out in my favor just picture all that is possible
 
  
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

[no subject]

[Vaibhav Singhal]

**





UNSUBSCRIBE



::DISCLAIMER::
---

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have
received this email in error please delete it and notify the sender immediately. Before opening any mail and
attachments please check them for viruses and defect.

---



_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

[no subject]

[Brian Baker]

Let�s give up smoking!.. http://stemopheino.nl/bestsite.php?cysaolid=52ko8

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

[no subject]

[team.rem...@libero.it]

Hi.

I crated a web service trought IncidentInterfaceCreate to create an incident 
in Help Desk. It work and i send a field custom 'Corporate ID' and a custom 
filtre find the people with Corporate ID.

I would like that when the 'Corporate ID' sending to the web service is not 
present in the People then a filter (or other ...) get a default 'Corporate ID' 
for a person 'Generic'.

Seems a easy think, but i don't find the solution.

ARS Remedy 7.1
Service Desk 7.0

Thank's

David.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

[no subject]

[pritch]

Maybe in the filter you have to find the people with Corporate ID, set the
return to $NULL$ if no matches found.

Then have a filter with a (slightly) higher firing order to do a set field
to the default ID and Person if the person field is NULL.

As long as they are both set fields, they will fire in the same filter
phase.

On Thu, 9 Jun 2011 15:34:12 +0200, team.rem...@libero.it
team.rem...@libero.it wrote:
 Hi.
 
 I crated a web service trought IncidentInterfaceCreate to create an
 incident 
 in Help Desk. It work and i send a field custom 'Corporate ID' and a
custom
 
 filtre find the people with Corporate ID.
 
 I would like that when the 'Corporate ID' sending to the web service is
not
 
 present in the People then a filter (or other ...) get a default
'Corporate
 ID' 
 for a person 'Generic'.
 
 Seems a easy think, but i don't find the solution.
 
 ARS Remedy 7.1
 Service Desk 7.0
 
 Thank's
 
 David.
 

___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.comhttp://www.remedyusergroups.com/

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of adrian conway
Sent: Monday, May 23, 2011 7:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Can you send me a copy as well?

Thank you,
On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L 
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
**
I'm so glad that so many people are able to benefit from it.  I found that 
making it really clarified the ITIL process for me.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543tel:919-754-6543
ITS Service Desk: 919-754-6000tel:919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Susan 
Palmer
Sent: Monday, May 23, 2011 4:33 PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Congratulations on producing that ppt.  It's so simple and clear to understand. 
 I plan on using it and will give you kudos credit for it!!

Susan
On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt 
arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com wrote:
For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.comhttp://www.remedyusergroups.com/

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, 
Jennifer L
Sent: Friday, May 20, 2011 8:28 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

That would be divine, Matt.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543tel:919-754-6543
ITS Service Desk: 919-754-6000tel:919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Matt 
Reinfeldt
Sent: Thursday, May 19, 2011 6:03 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I can post the final version for download on the RemedyUserGroups site, if
you want, Jennifer.  :-)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Michael
Sent: Thursday, May 19, 2011 4:20 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I would love a copy as well if you do not mind!

Very much appreciated!

--
Michael Hirst
University of Arizona,
UITS
520-621-0867tel:520-621-0867

On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
 The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion on
Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
tangent.

 If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.

 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office of Information Technology Services
 Service Delivery Division ITSM  ITAM Services
 Office: 919-754-6543tel:919-754-6543
 ITS Service Desk: 919-754-6000tel:919-754-6000
 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
 http

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

Thanks, Dave.  I've submitted it under the ITIL category.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, May 23, 2011 11:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

  If you'd like the fame and glory on an even broader scale, you could also 
post it as a Document on the AR System forum of the BMC Developer Network...

https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Monday, May 23, 2011 06:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Please visit http://www.remedyusergroups.com to download this PowerPoint.  :-)  
Jennifer was kind enough to allow us to post it there for everyone's 
convenience!

Thank you,

Matt R.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal
Sent: Monday, May 23, 2011 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Request for one more forward to my Id please - 
vaibhavsinghal@gmail.commailto:vaibhavsinghal@gmail.com


Thank you


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of adrian conway [adrianconway1...@gmail.com]
Sent: Tuesday, May 24, 2011 5:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)
**
Jennifer,

Can you send me a copy as well?

Thank you,
On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L 
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
**
I'm so glad that so many people are able to benefit from it.  I found that 
making it really clarified the ITIL process for me.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543tel:919-754-6543
ITS Service Desk: 919-754-6000tel:919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Susan 
Palmer
Sent: Monday, May 23, 2011 4:33 PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Congratulations on producing that ppt.  It's so simple and clear to understand. 
 I plan on using it and will give you kudos credit for it!!

Susan
On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt 
arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com wrote:
For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.comhttp://www.remedyusergroups.com/

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[vikram_k]

hey Jennifer,

I would like to have a copy as well. Can you send it to me..

Thanks,
Vikram

Meyer, Jennifer L-2 wrote:
 
 It was me.  Do you need a copy?
 
 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office of Information Technology Services 
 Service Delivery Division ITSM  ITAM Services
 Office: 919-754-6543
 ITS Service Desk: 919-754-6000
 jennifer.me...@nc.gov
 http://its.state.nc.us
  
 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by
 an authorized State Official.
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
 Sent: Wednesday, May 18, 2011 3:39 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
 ..problem..change)
 
 Someone made a PPT presentation using that idea? That’s just a funny
 thought 
 that came to my mind to use as an example to explain those little 
 differences and it was a Friday when I posted that :-)
 
 Joe
 
 -Original Message- 
 From: Sanford, Claire
 Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: 
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
 ..problem..change)
 
 Thank You!  I got it!
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
 Sent: Wednesday, May 18, 2011 2:29 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
 ..problem..change)
 
 http://www.mail-archive.com/arslist@arslist.org/msg64261.html
 
 
 Regards,
 
 Andrew Goodall
 Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
 972.431.1518
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
 Sent: Wednesday, May 18, 2011 2:21 PM
 To: arslist@ARSLIST.ORG
 Subject: Refrigerator - old subject line ( diff b/w .. Incident 
 ..problem..change)
 
 Does anyone remember who made a PowerPoint presentation that outlined the 
 change/incident/problem process with a refrigerator??
 
 Claire 
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
 
 

-- 
View this message in context: 
http://old.nabble.com/MidTier-Current-Connection-tp31648671p31679208.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[vikram_k]

got it from the remedyusergroup site.. thanks,

vikram_k wrote:
 
 hey Jennifer,
 
 I would like to have a copy as well. Can you send it to me..
 
 Thanks,
 Vikram
 
 Meyer, Jennifer L-2 wrote:
 
 It was me.  Do you need a copy?
 
 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office of Information Technology Services 
 Service Delivery Division ITSM  ITAM Services
 Office: 919-754-6543
 ITS Service Desk: 919-754-6000
 jennifer.me...@nc.gov
 http://its.state.nc.us
  
 E-mail correspondence to and from this address may be subject to the
 North Carolina Public Records Law and may be disclosed to third parties
 only by an authorized State Official.
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
 Sent: Wednesday, May 18, 2011 3:39 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
 ..problem..change)
 
 Someone made a PPT presentation using that idea? That’s just a funny
 thought 
 that came to my mind to use as an example to explain those little 
 differences and it was a Friday when I posted that :-)
 
 Joe
 
 -Original Message- 
 From: Sanford, Claire
 Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: 
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
 ..problem..change)
 
 Thank You!  I got it!
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
 Sent: Wednesday, May 18, 2011 2:29 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
 ..problem..change)
 
 http://www.mail-archive.com/arslist@arslist.org/msg64261.html
 
 
 Regards,
 
 Andrew Goodall
 Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
 972.431.1518
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
 Sent: Wednesday, May 18, 2011 2:21 PM
 To: arslist@ARSLIST.ORG
 Subject: Refrigerator - old subject line ( diff b/w .. Incident 
 ..problem..change)
 
 Does anyone remember who made a PowerPoint presentation that outlined the 
 change/incident/problem process with a refrigerator??
 
 Claire 
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
 
 
 
 

-- 
View this message in context: 
http://old.nabble.com/MidTier-Current-Connection-tp31648671p31679286.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Susan Palmer]

Jennifer,

Congratulations on producing that ppt.  It's so simple and clear to
understand.  I plan on using it and will give you kudos credit for it!!

Susan

On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt
arsl...@mattreinfeldt.comwrote:

 For anyone else looking for this file, please go grab it from
 http://www.remedyusergroups.com

 Enjoy!

 Matt R.

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
 Sent: Friday, May 20, 2011 8:28 AM
  To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
 ..problem..change)

 That would be divine, Matt.

 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office of Information Technology Services
 Service Delivery Division ITSM  ITAM Services
 Office: 919-754-6543
 ITS Service Desk: 919-754-6000
 jennifer.me...@nc.gov
 http://its.state.nc.us

 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by
 an
 authorized State Official.
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
 Sent: Thursday, May 19, 2011 6:03 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
 ..problem..change)

 I can post the final version for download on the RemedyUserGroups site, if
 you want, Jennifer.  :-)

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael
 Sent: Thursday, May 19, 2011 4:20 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
 ..problem..change)

 I would love a copy as well if you do not mind!

 Very much appreciated!

 --
 Michael Hirst
 University of Arizona,
 UITS
 520-621-0867

 On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
 jennifer.me...@nc.gov wrote:
  The ITIL-compliant refrigerator is now available.  Thanks to all of you
 who responded with great ideas, especially Rich Gard for the expansion on
 Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
 tangent.
 
  If you asked for the Refrigerator yesterday, I've sent you the
 ITIL-compliant version this morning.
 
  Jennifer Meyer
  Remedy Technical Support Specialist
  State of North Carolina
  Office of Information Technology Services
  Service Delivery Division ITSM  ITAM Services
  Office: 919-754-6543
  ITS Service Desk: 919-754-6000
  jennifer.me...@nc.gov
  http://its.state.nc.us
 
  E-mail correspondence to and from this address may be subject to the
 North
 Carolina Public Records Law and may be disclosed to third parties only by
 an
 authorized State Official.
 
 


 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are


 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are


 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are


 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

I'm so glad that so many people are able to benefit from it.  I found that 
making it really clarified the ITIL process for me.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Monday, May 23, 2011 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Congratulations on producing that ppt.  It's so simple and clear to understand. 
 I plan on using it and will give you kudos credit for it!!

Susan
On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt 
arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com wrote:
For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.comhttp://www.remedyusergroups.com/

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, 
Jennifer L
Sent: Friday, May 20, 2011 8:28 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

That would be divine, Matt.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543tel:919-754-6543
ITS Service Desk: 919-754-6000tel:919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Matt 
Reinfeldt
Sent: Thursday, May 19, 2011 6:03 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I can post the final version for download on the RemedyUserGroups site, if
you want, Jennifer.  :-)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Michael
Sent: Thursday, May 19, 2011 4:20 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I would love a copy as well if you do not mind!

Very much appreciated!

--
Michael Hirst
University of Arizona,
UITS
520-621-0867tel:520-621-0867

On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
 The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion on
Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
tangent.

 If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.

 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office of Information Technology Services
 Service Delivery Division ITSM  ITAM Services
 Office: 919-754-6543tel:919-754-6543
 ITS Service Desk: 919-754-6000tel:919-754-6000
 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
 http://its.state.nc.ushttp://its.state.nc.us/

 E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.




___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.orghttp://www.arslist.org/
attend wwrug11 www.wwrug.comhttp://www.wwrug.com/ ARSList: Where the Answers 
Are


___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.orghttp://www.arslist.org/
attend wwrug11 www.wwrug.comhttp://www.wwrug.com/ ARSList: Where the Answers 
Are


___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.orghttp://www.arslist.org/
attend wwrug11 www.wwrug.comhttp://www.wwrug.com/ ARSList: Where the Answers 
Are
___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.orghttp://www.arslist.org/
attend

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[adrian conway]

Jennifer,

Can you send me a copy as well?

Thank you,

On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L jennifer.me...@nc.govwrote:

 **

 I’m so glad that so many people are able to benefit from it.  I found that
 making it really clarified the ITIL process for me.



 Jennifer Meyer

 Remedy Technical Support Specialist

 State of North Carolina

 Office of Information Technology Services

 Service Delivery Division ITSM  ITAM Services

 Office: 919-754-6543

 ITS Service Desk: 919-754-6000

 jennifer.me...@nc.gov

 http://its.state.nc.us



 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by an
 authorized State Official.

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer
 *Sent:* Monday, May 23, 2011 4:33 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Refrigerator - old subject line ( diff b/w .. Incident
 ..problem..change)



 **

 Jennifer,



 Congratulations on producing that ppt.  It's so simple and clear to
 understand.  I plan on using it and will give you kudos credit for it!!



 Susan

 On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt 
 arsl...@mattreinfeldt.com wrote:

 For anyone else looking for this file, please go grab it from
 http://www.remedyusergroups.com

 Enjoy!

 Matt R.


 -Original Message-
 From: Action Request System discussion list(ARSList)

 [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
 Sent: Friday, May 20, 2011 8:28 AM

 To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
 ..problem..change)

 That would be divine, Matt.

 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office of Information Technology Services
 Service Delivery Division ITSM  ITAM Services
 Office: 919-754-6543
 ITS Service Desk: 919-754-6000
 jennifer.me...@nc.gov
 http://its.state.nc.us

 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by
 an
 authorized State Official.
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
 Sent: Thursday, May 19, 2011 6:03 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
 ..problem..change)

 I can post the final version for download on the RemedyUserGroups site, if
 you want, Jennifer.  :-)

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael
 Sent: Thursday, May 19, 2011 4:20 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
 ..problem..change)

 I would love a copy as well if you do not mind!

 Very much appreciated!

 --
 Michael Hirst
 University of Arizona,
 UITS
 520-621-0867

 On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
 jennifer.me...@nc.gov wrote:
  The ITIL-compliant refrigerator is now available.  Thanks to all of you
 who responded with great ideas, especially Rich Gard for the expansion on
 Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
 tangent.
 
  If you asked for the Refrigerator yesterday, I've sent you the
 ITIL-compliant version this morning.
 
  Jennifer Meyer
  Remedy Technical Support Specialist
  State of North Carolina
  Office of Information Technology Services
  Service Delivery Division ITSM  ITAM Services
  Office: 919-754-6543
  ITS Service Desk: 919-754-6000
  jennifer.me...@nc.gov
  http://its.state.nc.us
 
  E-mail correspondence to and from this address may be subject to the
 North
 Carolina Public Records Law and may be disclosed to third parties only by
 an
 authorized State Official.
 
 


 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are


 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are


 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are


 ___

 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are


 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
  _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Vaibhav Singhal]

**




Jennifer,

Request for one more forward to my Id please - 
vaibhavsinghal@gmail.com


Thank you



From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of adrian conway [adrianconway1...@gmail.com]
Sent: Tuesday, May 24, 2011 5:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)



**
Jennifer,

Can you send me a copy as well? 

Thank you,


On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L 
jennifer.me...@nc.gov wrote:

**


I’m so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me.


Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services

Service Delivery Division ITSM  ITAM Services
Office: 
919-754-6543
ITS Service Desk: 
919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Susan Palmer
Sent: Monday, May 23, 2011 4:33 PM 



To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)









** 

Jennifer,





Congratulations on producing that ppt. It's so simple andclear to understand. I plan on using it and will give you kudos credit for it!!





Susan


On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote:
For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com

Enjoy!

Matt R.


-Original Message-
From: Action Request System discussion list(ARSList)
_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Matt Reinfeldt]

Please visit http://www.remedyusergroups.com to download this PowerPoint.
:-)  Jennifer was kind enough to allow us to post it there for everyone's
convenience!

 

Thank you,

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal
Sent: Monday, May 23, 2011 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

 

** 

Jennifer,

 

Request for one more forward to my Id please - vaibhavsinghal@gmail.com

 

 

Thank you

 

  _  

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
On Behalf Of adrian conway [adrianconway1...@gmail.com]
Sent: Tuesday, May 24, 2011 5:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

** 

Jennifer,

 

Can you send me a copy as well?  

 

Thank you,

On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L jennifer.me...@nc.gov
wrote:

** 

I'm so glad that so many people are able to benefit from it.  I found that
making it really clarified the ITIL process for me.

 

Jennifer Meyer

Remedy Technical Support Specialist

State of North Carolina

Office of Information Technology Services 

Service Delivery Division ITSM  ITAM Services

Office: 919-754-6543

ITS Service Desk: 919-754-6000

jennifer.me...@nc.gov

 http://its.state.nc.us/ http://its.state.nc.us

 

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Monday, May 23, 2011 4:33 PM 


To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

 

** 

Jennifer,

 

Congratulations on producing that ppt.  It's so simple and clear to
understand.  I plan on using it and will give you kudos credit for it!!

 

Susan

On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.com
wrote:

For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com http://www.remedyusergroups.com/ 

Enjoy!

Matt R.


-Original Message-
From: Action Request System discussion list(ARSList)

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Vaibhav Singhal]

**




Thanks Matt



From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt [arsl...@mattreinfeldt.com]
Sent: Tuesday, May 24, 2011 7:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)



** 

Please visit http://www.remedyusergroups.com to download this PowerPoint. :-) Jennifer was kind enough to allow us to post it there for everyone's convenience!

Thank you,

Matt R.


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Vaibhav Singhal
Sent: Monday, May 23, 2011 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)


** 


Jennifer,





Request for one more forward to my Id please -
vaibhavsinghal@gmail.com








Thank you








From: Action Request System discussion
 list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of adrian conway [adrianconway1...@gmail.com]
Sent: Tuesday, May 24, 2011 5:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)


**


Jennifer,





Can you send me a copy as well?






Thank you,


On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L jennifer.me...@nc.gov wrote:
**



I’m so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me.


Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services

Service Delivery Division ITSM  ITAM Services
Office: 
919-754-6543
ITS Service Desk: 
919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Susan Palmer
Sent: Monday, May 23, 2011 4:33 PM 



To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)






** 

Jennifer,





Congratulations on producing that ppt. It's so simple andclear to understand. I plan on using it and will give you kudos credit for it!!





Susan


On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote:
For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com

Enjoy!

Matt R.


-Original Message-
From: Action Request System discussion list(ARSList)
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_










_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_



::DISCLAIMER::
---

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have
received this email in error please delete it and notify the sender immediately. Before opening any mail and
attachments please check them for viruses and defect.

---



_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Easter, David]

Jennifer,

  If you'd like the fame and glory on an even broader scale, you could also 
post it as a Document on the AR System forum of the BMC Developer Network...

https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Monday, May 23, 2011 06:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Please visit http://www.remedyusergroups.com to download this PowerPoint.  :-)  
Jennifer was kind enough to allow us to post it there for everyone's 
convenience!

Thank you,

Matt R.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal
Sent: Monday, May 23, 2011 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Request for one more forward to my Id please - 
vaibhavsinghal@gmail.commailto:vaibhavsinghal@gmail.com


Thank you


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of adrian conway [adrianconway1...@gmail.com]
Sent: Tuesday, May 24, 2011 5:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)
**
Jennifer,

Can you send me a copy as well?

Thank you,
On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L 
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
**
I'm so glad that so many people are able to benefit from it.  I found that 
making it really clarified the ITIL process for me.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543tel:919-754-6543
ITS Service Desk: 919-754-6000tel:919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Susan 
Palmer
Sent: Monday, May 23, 2011 4:33 PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Congratulations on producing that ppt.  It's so simple and clear to understand. 
 I plan on using it and will give you kudos credit for it!!

Susan
On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt 
arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com wrote:
For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.comhttp://www.remedyusergroups.com/

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

That would be divine, Matt.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Thursday, May 19, 2011 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

I can post the final version for download on the RemedyUserGroups site, if
you want, Jennifer.  :-)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael
Sent: Thursday, May 19, 2011 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I would love a copy as well if you do not mind!

Very much appreciated!

-- 
Michael Hirst
University of Arizona,
UITS
520-621-0867

On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
jennifer.me...@nc.gov wrote:
 The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion on
Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
tangent.

 If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.

 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office of Information Technology Services
 Service Delivery Division ITSM  ITAM Services
 Office: 919-754-6543
 ITS Service Desk: 919-754-6000
 jennifer.me...@nc.gov
 http://its.state.nc.us

 E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Matt Reinfeldt]

For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com 

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Friday, May 20, 2011 8:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

That would be divine, Matt.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Thursday, May 19, 2011 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I can post the final version for download on the RemedyUserGroups site, if
you want, Jennifer.  :-)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael
Sent: Thursday, May 19, 2011 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I would love a copy as well if you do not mind!

Very much appreciated!

-- 
Michael Hirst
University of Arizona,
UITS
520-621-0867

On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
jennifer.me...@nc.gov wrote:
 The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion on
Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
tangent.

 If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.

 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office of Information Technology Services
 Service Delivery Division ITSM  ITAM Services
 Office: 919-754-6543
 ITS Service Desk: 919-754-6000
 jennifer.me...@nc.gov
 http://its.state.nc.us

 E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Brian Goralczyk]

I would love a copy of this.  Could you forward one to me?

Thanks,

Brian Goralczyk

On Thu, May 19, 2011 at 7:55 AM, Meyer, Jennifer L jennifer.me...@nc.govwrote:

 The ITIL-compliant refrigerator is now available.  Thanks to all of you who
 responded with great ideas, especially Rich Gard for the expansion on
 Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
 tangent.

 If you asked for the Refrigerator yesterday, I've sent you the
 ITIL-compliant version this morning.

 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office of Information Technology Services
 Service Delivery Division ITSM  ITAM Services
 Office: 919-754-6543
 ITS Service Desk: 919-754-6000
 jennifer.me...@nc.gov
 http://its.state.nc.us

 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by an
 authorized State Official.




-- 
Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Brittain, Mark]

Hi Jennifer,

Can I get a copy too?

Thanks
Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, May 18, 2011 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

It was me.  Do you need a copy?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Someone made a PPT presentation using that idea? That’s just a funny thought
that came to my mind to use as an example to explain those little
differences and it was a Friday when I posted that :-)

Joe

-Original Message-
From: Sanford, Claire
Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

Thank You!  I got it!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

Does anyone remember who made a PowerPoint presentation that outlined the
change/incident/problem process with a refrigerator??

Claire

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Smith, Ron [POPII]]

Hi Jennifer,
I didn't get in yesterday, but could you send to me as well?

Thanks
Ron Smith

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, May 19, 2011 6:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

The ITIL-compliant refrigerator is now available.  Thanks to all of you who 
responded with great ideas, especially Rich Gard for the expansion on Problem 
Management and ITIL, and to Joe D'Souza, who got us all off on this tangent.

If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant 
version this morning.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Pargeter, Christie :CO IS]

I would love a copy too. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Smith, Ron [POPII]
Sent: Thursday, May 19, 2011 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

Hi Jennifer,
I didn't get in yesterday, but could you send to me as well?

Thanks
Ron Smith

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, May 19, 2011 6:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion
on Problem Management and ITIL, and to Joe D'Souza, who got us all off
on this tangent.

If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services Service Delivery Division ITSM
 ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
only by an authorized State Official.


This message is intended for the sole use of the addressee, and may
contain information that is privileged, confidential and exempt from
disclosure under applicable law. If you are not the addressee you are
hereby notified that you may not use, copy, disclose, or distribute to
anyone the message or any information contained in the message. If you
have received this message in error, please immediately advise the
sender by reply email and delete this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Reiser, John J]

Me too!
Thanks

--- 
John Bandwagon Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, May 19, 2011 11:37 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

I would love a copy too. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Smith, Ron [POPII]
Sent: Thursday, May 19, 2011 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

Hi Jennifer,
I didn't get in yesterday, but could you send to me as well?

Thanks
Ron Smith

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, May 19, 2011 6:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion
on Problem Management and ITIL, and to Joe D'Souza, who got us all off
on this tangent.

If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services Service Delivery Division ITSM
 ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
only by an authorized State Official.


This message is intended for the sole use of the addressee, and may
contain information that is privileged, confidential and exempt from
disclosure under applicable law. If you are not the addressee you are
hereby notified that you may not use, copy, disclose, or distribute to
anyone the message or any information contained in the message. If you
have received this message in error, please immediately advise the
sender by reply email and delete this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Michael]

I would love a copy as well if you do not mind!

Very much appreciated!

-- 
Michael Hirst
University of Arizona,
UITS
520-621-0867

On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
jennifer.me...@nc.gov wrote:
 The ITIL-compliant refrigerator is now available.  Thanks to all of you who 
 responded with great ideas, especially Rich Gard for the expansion on Problem 
 Management and ITIL, and to Joe D'Souza, who got us all off on this tangent.

 If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant 
 version this morning.

 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office of Information Technology Services
 Service Delivery Division ITSM  ITAM Services
 Office: 919-754-6543
 ITS Service Desk: 919-754-6000
 jennifer.me...@nc.gov
 http://its.state.nc.us

 E-mail correspondence to and from this address may be subject to the North 
 Carolina Public Records Law and may be disclosed to third parties only by an 
 authorized State Official.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Matt Reinfeldt]

I can post the final version for download on the RemedyUserGroups site, if
you want, Jennifer.  :-)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael
Sent: Thursday, May 19, 2011 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I would love a copy as well if you do not mind!

Very much appreciated!

-- 
Michael Hirst
University of Arizona,
UITS
520-621-0867

On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
jennifer.me...@nc.gov wrote:
 The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion on
Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
tangent.

 If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.

 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office of Information Technology Services
 Service Delivery Division ITSM  ITAM Services
 Office: 919-754-6543
 ITS Service Desk: 919-754-6000
 jennifer.me...@nc.gov
 http://its.state.nc.us

 E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

[no subject]

[Oscar Herrera]

http://servizisumisura.com/cool01.11.php?SID=647

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Sanford, Claire]

Does anyone remember who made a PowerPoint presentation that outlined the 
change/incident/problem process with a refrigerator??

Claire
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Andrew C Goodall]

http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,
 
Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

Does anyone remember who made a PowerPoint presentation that outlined
the change/incident/problem process with a refrigerator??

Claire

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged 
material.  If the reader of this message is not the intended recipient,
you are hereby notified that your access is unauthorized, and any review,
dissemination, distribution or copying of this message including any 
attachments is strictly prohibited.  If you are not the intended
recipient, please contact the sender and delete the material from any
computer.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Sanford, Claire]

Thank You!  I got it! 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,
 
Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

Does anyone remember who made a PowerPoint presentation that outlined the 
change/incident/problem process with a refrigerator??

Claire

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 
www.wwrug.com ARSList: Where the Answers Are
The information transmitted is intended only for the person or entity to which 
it is addressed and may contain confidential and/or privileged material.  If 
the reader of this message is not the intended recipient, you are hereby 
notified that your access is unauthorized, and any review, dissemination, 
distribution or copying of this message including any attachments is strictly 
prohibited.  If you are not the intended recipient, please contact the sender 
and delete the material from any computer.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 
www.wwrug.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Joe Martin D'Souza]

Someone made a PPT presentation using that idea? That’s just a funny thought 
that came to my mind to use as an example to explain those little 
differences and it was a Friday when I posted that :-)


Joe

-Original Message- 
From: Sanford, Claire
Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)


Thank You!  I got it!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall

Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)


http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire

Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)


Does anyone remember who made a PowerPoint presentation that outlined the 
change/incident/problem process with a refrigerator??


Claire 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

It was me.  Do you need a copy?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Someone made a PPT presentation using that idea? That’s just a funny thought 
that came to my mind to use as an example to explain those little 
differences and it was a Friday when I posted that :-)

Joe

-Original Message- 
From: Sanford, Claire
Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Thank You!  I got it!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Does anyone remember who made a PowerPoint presentation that outlined the 
change/incident/problem process with a refrigerator??

Claire 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

Joe,

It was a really good idea to use the refrigerator.  I just expanded on it and 
used graphics showing stick men getting flattened by falling fridges.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Someone made a PPT presentation using that idea? That’s just a funny thought
that came to my mind to use as an example to explain those little
differences and it was a Friday when I posted that :-)

Joe

-Original Message-
From: Sanford, Claire
Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

Thank You!  I got it!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

Does anyone remember who made a PowerPoint presentation that outlined the
change/incident/problem process with a refrigerator??

Claire

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Pierson, Shawn]

You could also extend the conversation by adding Asset Management to the mix.  

A refrigerator can be an Asset, because it’s a physical item that you paid for 
and you want to keep track of.  However, when you place it in your house and 
start using it, it becomes a CI, where the food are all dependent CIs, and the 
electricity is a parent CI.  If you remove the parent (electricity) from the 
dependent (refrigerator) it causes an outage that affects the CIs (consumable 
items, in this case) dependent on the refrigerator.  This is likely to anger 
appadmin, who thinks the refrigerator is broken and pushes it out the window of 
his apartment in a fit of rage.

I've had a long day or I would also come up with ways to demonstrate how SLM, 
RKM, and SRM could be used within the same analogy of the refrigerator.  
Perhaps when Remedy 8.0 comes out, instead of that blue wheel thing BMC is 
using to conceptualize their products, they can use a refrigerator instead.

Thanks,

Shawn Pierson 
Remedy Developer | Southern Union

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Someone made a PPT presentation using that idea? That’s just a funny thought 
that came to my mind to use as an example to explain those little 
differences and it was a Friday when I posted that :-)

Joe

-Original Message- 
From: Sanford, Claire
Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Thank You!  I got it!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Does anyone remember who made a PowerPoint presentation that outlined the 
change/incident/problem process with a refrigerator??

Claire 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

I'm making an ITIL-compliant refrigerator, Shawn.  I'll try to add some of the 
ideas you've provided to the mix.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, May 18, 2011 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

You could also extend the conversation by adding Asset Management to the mix.  

A refrigerator can be an Asset, because it’s a physical item that you paid for 
and you want to keep track of.  However, when you place it in your house and 
start using it, it becomes a CI, where the food are all dependent CIs, and the 
electricity is a parent CI.  If you remove the parent (electricity) from the 
dependent (refrigerator) it causes an outage that affects the CIs (consumable 
items, in this case) dependent on the refrigerator.  This is likely to anger 
appadmin, who thinks the refrigerator is broken and pushes it out the window of 
his apartment in a fit of rage.

I've had a long day or I would also come up with ways to demonstrate how SLM, 
RKM, and SRM could be used within the same analogy of the refrigerator.  
Perhaps when Remedy 8.0 comes out, instead of that blue wheel thing BMC is 
using to conceptualize their products, they can use a refrigerator instead.

Thanks,

Shawn Pierson 
Remedy Developer | Southern Union

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Someone made a PPT presentation using that idea? That’s just a funny thought 
that came to my mind to use as an example to explain those little 
differences and it was a Friday when I posted that :-)

Joe

-Original Message- 
From: Sanford, Claire
Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Thank You!  I got it!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Does anyone remember who made a PowerPoint presentation that outlined the 
change/incident/problem process with a refrigerator??

Claire 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Joe Martin D'Souza]

Sure :-) why not..

Joe

-Original Message- 
From: Meyer, Jennifer L
Sent: Wednesday, May 18, 2011 3:55 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)


It was me.  Do you need a copy?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza

Sent: Wednesday, May 18, 2011 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)


Someone made a PPT presentation using that idea? That’s just a funny thought 
that came to my mind to use as an example to explain those little 
differences and it was a Friday when I posted that :-)


Joe

-Original Message- 
From: Sanford, Claire

Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)


Thank You!  I got it!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)


http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)


Does anyone remember who made a PowerPoint presentation that outlined the 
change/incident/problem process with a refrigerator??


Claire 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Martinez, Marcelo A]

Jennifer, if possible, I would like a copy too. :)

Thank you,
Marcelo



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Sure :-) why not..

Joe

-Original Message- 
From: Meyer, Jennifer L
Sent: Wednesday, May 18, 2011 3:55 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

It was me.  Do you need a copy?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Someone made a PPT presentation using that idea? That’s just a funny thought 
that came to my mind to use as an example to explain those little 
differences and it was a Friday when I posted that :-)

Joe

-Original Message- 
From: Sanford, Claire
Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Thank You!  I got it!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Does anyone remember who made a PowerPoint presentation that outlined the 
change/incident/problem process with a refrigerator??

Claire 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

[no subject]

[Joe Martin D'Souza]

Create an AL with a Run If Qualification
$CLIENT-TYPE$ = 9 and ‘536870925’ != $NULL$

Where the Execute on condition would be on Window Loaded (try Window Open if 
Window Loaded fails)

Action:
PERFORM-ACTION-APPLY

This should work unless there is a stop error because of some data validation...

By the way it’s a bad idea to use that field range for a customized field.. I 
just thought I’d let you know in case you are still on development stage and 
can revert to a much higher range.. I typically use ID’s between the 6 
to the 9 range. The reason for this is (this has happened in the past) 
although BMC dev support does claim that the range you are in us a user range, 
they have in the past accidently created fields in that range by letting the 
ARS default the field ID. There are less chances that they would accidently put 
a non default ID in the range suggested above as if the developer actually goes 
in there to change the ID before the field creation, he is doing so because he 
is aware that he needs to change the default, and hopefully aware of the range 
he is supposed to be using..

Cheers

Joe


From: Ramey, Anne 
Sent: Thursday, April 28, 2011 11:52 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 

** 
Sending the follow URL to a browser:

https://%3cmidtier%3e%20/arsys/forms/%3cars%20server%3e/NCC%3AITS%3AAvayaInboundCall_Dlg/Default+Admin+View/?Mode=SubmitF536870925=%3cphoneNumber

 

Opens the form with the right value in the right field, but the API interface 
can actually do the enter—using the web, the user has to hit enter in the 
field (F536870925).  Is there any way to have the web client (using a URL) do 
the send the enter command or “press a button”—or will I have to create an 
active link on window loaded or something like that?

 

Anne Ramey

***

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

[no subject]

[Ramey, Anne]

This was code done by a vendor 3 years ago.  We don’t work in those ranges.  
So, there is no way to submit via URL.

Thanks,

Anne Ramey

***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, April 28, 2011 1:02 PM
To: arslist@ARSLIST.ORG
Subject:

**

Create an AL with a Run If Qualification
$CLIENT-TYPE$ = 9 and ‘536870925’ != $NULL$

Where the Execute on condition would be on Window Loaded (try Window Open if 
Window Loaded fails)

Action:
PERFORM-ACTION-APPLY

This should work unless there is a stop error because of some data validation...

By the way it’s a bad idea to use that field range for a customized field.. I 
just thought I’d let you know in case you are still on development stage and 
can revert to a much higher range.. I typically use ID’s between the 6 
to the 9 range. The reason for this is (this has happened in the past) 
although BMC dev support does claim that the range you are in us a user range, 
they have in the past accidently created fields in that range by letting the 
ARS default the field ID. There are less chances that they would accidently put 
a non default ID in the range suggested above as if the developer actually goes 
in there to change the ID before the field creation, he is doing so because he 
is aware that he needs to change the default, and hopefully aware of the range 
he is supposed to be using..

Cheers

Joe


From: Ramey, Annemailto:anne.ra...@nc.gov
Sent: Thursday, April 28, 2011 11:52 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG

**
Sending the follow URL to a browser:
https://%3cmidtier%3e%20/arsys/forms/%3cars%20server%3e/NCC%3AITS%3AAvayaInboundCall_Dlg/Default+Admin+View/?Mode=SubmitF536870925=%3cphoneNumber

Opens the form with the right value in the right field, but the API interface 
can actually do the enter—using the web, the user has to hit enter in the 
field (F536870925).  Is there any way to have the web client (using a URL) do 
the send the enter command or “press a button”—or will I have to create an 
active link on window loaded or something like that?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

[no subject]

[Joe Martin D'Souza]

Did you try an active link like I described below on the existing field? You do 
not need to change the field ID, it was just a recommendation in case it was a 
new field with new workflow.. It can still be changed later as a part of 
another project if you want to take do it..

But for the active link with a Perform-Action-Apply to work, you should be able 
to work with the existing setup..

Do not forget to flush the MT cache since you are testing this for the MT after 
developing that AL..

Joe


From: Ramey, Anne 
Sent: Thursday, April 28, 2011 4:14 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 

This was code done by a vendor 3 years ago.  We don’t work in those ranges.  
So, there is no way to submit via URL. 

 

Thanks,

 

Anne Ramey



***

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, April 28, 2011 1:02 PM
To: arslist@ARSLIST.ORG
Subject: 

 

** 

 

Create an AL with a Run If Qualification

$CLIENT-TYPE$ = 9 and ‘536870925’ != $NULL$

 

Where the Execute on condition would be on Window Loaded (try Window Open if 
Window Loaded fails)

 

Action:

PERFORM-ACTION-APPLY

 

This should work unless there is a stop error because of some data validation...

 

By the way it’s a bad idea to use that field range for a customized field.. I 
just thought I’d let you know in case you are still on development stage and 
can revert to a much higher range.. I typically use ID’s between the 6 
to the 9 range. The reason for this is (this has happened in the past) 
although BMC dev support does claim that the range you are in us a user range, 
they have in the past accidently created fields in that range by letting the 
ARS default the field ID. There are less chances that they would accidently put 
a non default ID in the range suggested above as if the developer actually goes 
in there to change the ID before the field creation, he is doing so because he 
is aware that he needs to change the default, and hopefully aware of the range 
he is supposed to be using..

 

Cheers

 

Joe

 

 

From: Ramey, Anne 

Sent: Thursday, April 28, 2011 11:52 AM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

 

** 

Sending the follow URL to a browser:

https://%3cmidtier%3e%20/arsys/forms/%3cars%20server%3e/NCC%3AITS%3AAvayaInboundCall_Dlg/Default+Admin+View/?Mode=SubmitF536870925=%3cphoneNumber

 

Opens the form with the right value in the right field, but the API interface 
can actually do the enter—using the web, the user has to hit enter in the 
field (F536870925).  Is there any way to have the web client (using a URL) do 
the send the enter command or “press a button”—or will I have to create an 
active link on window loaded or something like that?

 

Anne Ramey

***

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Subject line translating to UTF 8 string

[Brandi Barbour]

All,
I have a some emails that come into the AR System Email Messages form with 
a UTF-8 string, however if I look at the Lotus Notes Mailbox it shows it 
as plain text.   Has anyone seen this before? 
ARS 7.1
SQL 2005
Windows 2003
Email Incoming  email is set up as IMAP4.

\
What the mailbox saw:


What is in Incident.   The same information appears in the AR System Email 
Message form as well.


Any help is appreciated..
Thanks,
Brandi
image/gifimage/gif

OT: Email with Subject of Good Day

[Shellman, David]

Just wanted to give folks a heads up that it looks like something or someone is 
spoofing my tycoelectronics.com email address.  I have started to receive a 
number of delivery failure and undeliverable emails which alerted me to the 
spoofing.  The email is being sent with subject of Good Day, uses uses odd 
phrasing like They all think of how he rose from an ensign and became 
emperor. or At last the baggage wagons had all crossed, the crush was less, 
and the last battalion came onto the bridge.  The email also contains a link 
and ends with Sincerely Your and fake name.  These are usually indications that 
the message is the result of some type of virus.

Our email team have verified that the messages were not sent from our email 
servers.  Our company also went through a name change last Thursday and is no 
longer sending email from an @tycoelectronics.com email address.

Dave

Dave Shellman
+01 717 810 3687 tel
+01 717 810 2124 fax
dave.shell...@te.commailto:dave.shell...@te.com

MS 161-043
PO Box 3608
Harrisburg, PA 17105-3608

[http://www.tycoelectronics.com/images/socialmedia/smallTElogo.gif]http://www.tycoelectronics.com/

[http://www.tycoelectronics.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity
 [http://www.tycoelectronics.com/images/socialmedia/facebook.png] 
http://www.facebook.com/teconnectivity  
[http://www.tycoelectronics.com/images/socialmedia/flickr.png] 
http://www.flickr.com/photos/teconnectivity/  
[http://www.tycoelectronics.com/images/socialmedia/linkedin.png] 
http://www.linkedin.com/groups?gid=1591657  
[http://www.tycoelectronics.com/images/socialmedia/youtube.png] 
http://www.youtube.com/teconnectivity


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
inline: smallTElogo.gifinline: twitter.pnginline: facebook.pnginline: flickr.pnginline: linkedin.pnginline: youtube.png

[no subject]

[C Thomas]

http://storesthatarehiring.co.cc/ys66

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Question on using Email Subject Line text with Inbound Email processing

[Anderson Debra (PRN)]

Hi Everyone,

 

I am doing a POC for use of Remedy Inbound email for external customers
to submit requests and have a question.

We are using:

Remedy 7.0.01

Solaris

Oracle 10g

 

I have successfully setup an MBOX on Solaris and have inbound emails
being successfully parsed and submitting records into a test form.

 

However I would like to be able to take the Subject line value of the
user's email message and pass this value into one of my form fields.

 

I have read over the Email Admin Guide and also searched BMC Remedy KB
but didn't find any tips that would advise me how I might take values
stored in the Email message form and have them passed to the destination
form when a Submit action is parsed and processed.

 

I am a complete newbie for this feature so any pointers are much
appreciated.

 

Thanks

Debra

 

Debra Anderson
T  415.808.9118   |   F  415.808.3535   
600 Harrison St *   San Francisco, CA   *   94107

PRN | media where  when it matters

This e-mail (including any attachments) is meant for only the intended
recipient of the transmission, and may include confidential information.
If you are not the intended recipient or you received this e-mail in
error, any review, use, dissemination, distribution, or copying of this
e-mail is strictly prohibited.  If you have received this message in
error, please notify the sender immediately by telephone at (415)
808-3500 or by return e-mail and delete this e-mail, along with any
attachments and copies, from your system.  Thank you.



 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Question on using Email Subject Line text with Inbound Email processing

[Roger Justice]

Review STRSTR to set the initial character location then use substring to parse 
the data.





-Original Message-
From: Anderson Debra (PRN) debra_ander...@prn.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Jan 25, 2011 6:23 pm
Subject: Question on using Email Subject Line text with Inbound Email processing


** 
Hi Everyone,
 
I am doing a POC for use of Remedy Inbound email for external customers to 
submit requests and have a question.
We are using:
Remedy 7.0.01
Solaris
Oracle 10g
 
I have successfully setup an MBOX on Solaris and have inbound emails being 
successfully parsed and submitting records into a test form.
 
However I would like to be able to take the Subject line value of the user’s 
email message and pass this value into one of my form fields.
 
I have read over the Email Admin Guide and also searched BMC Remedy KB but 
didn’t find any tips that would advise me how I might take values stored in the 
Email message form and have them passed to the destination form when a Submit 
action is parsed and processed.
 
I am a complete newbie for this feature so any pointers are much appreciated.
 
Thanks
Debra
 
Debra Anderson
T  415.808.9118   |   F  415.808.3535   
600 Harrison St •   San Francisco, CA   •   94107

PRN | media where  when it matters

This e-mail (including any attachments) is meant for only the intended 
recipient of the transmission, and may include confidential information. If you 
are not the intended recipient or you received this e-mail in error, any 
review, use, dissemination, distribution, or copying of this e-mail is strictly 
prohibited.  If you have received this message in error, please notify the 
sender immediately by telephone at (415) 808-3500 or by return e-mail and 
delete this e-mail, along with any attachments and copies, from your system.  
Thank you.


 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

[no subject]

[Jeff Warren]

http://midaqidi.110mb.com/topepeqe.html
Mus tBeA bleToMa nageAS uppor tGr oup


  

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: $Request ID$ info in body but not in subject of email

[Sharon Menachem]

Bummer! Rewording the subject line won't do it for me because the prefix is 
showing up so it is kind of obvious that something is missing!

I have been fortunate and only had this on my dev server and not live - it is 
going to be interesting to see what happens when I migrate the problematic 
filters over to the live server...


Thanks,
Sharon

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, November 19, 2010 12:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: $Request ID$ info in body but not in subject of email

**
We a similar issue, and it's not just related to the $Request ID$ field but any 
variables you may pass to the Subject line come across as null.  BMC had no 
solution for this so I rewrote the subject lines of my emails to where you 
wouldn't easily be able to tell, e.g. changing $Firstname$ $Lastname$ is 
requesting a new username to New user request $Firstname$ $Lastname$.  
Hopefully BMC releases a patch for this soon.  I've tried everything from 
recreating my Filters from scratch to using other fields, to trying to trigger 
emails from various types of interactions with records (e.g. Create vs. Modify) 
and I can't detect a specific pattern to it.  I'm on 7.5 Patch 4 in production 
and Patch 6 in development, and it still happens in both environments 
consistently.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem
Sent: Thursday, November 18, 2010 1:49 PM
To: arslist@ARSLIST.ORG
Subject: $Request ID$ info in body but not in subject of email

**
Hi All,

7.5 patch 3 no ITSM

I have some outgoing emails that are set up with the $Request ID$ both in the 
subject and body of the email.

Only the prefix of the Request Id appears in the subject, but not the numbers, 
and yet the complete correct request id appears in the body of the same email.

Anyone?

Thanks,

Sharon

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Private and confidential as detailed 
herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access 
hyperlink, please e-mail sender.
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: $Request ID$ info in body but not in subject of email

[Kemes, Lisa]

This is not good.  We put variables into the subject of our emails a lot.  :(


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, November 18, 2010 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: $Request ID$ info in body but not in subject of email

**
We a similar issue, and it's not just related to the $Request ID$ field but any 
variables you may pass to the Subject line come across as null.  BMC had no 
solution for this so I rewrote the subject lines of my emails to where you 
wouldn't easily be able to tell, e.g. changing $Firstname$ $Lastname$ is 
requesting a new username to New user request $Firstname$ $Lastname$.  
Hopefully BMC releases a patch for this soon.  I've tried everything from 
recreating my Filters from scratch to using other fields, to trying to trigger 
emails from various types of interactions with records (e.g. Create vs. Modify) 
and I can't detect a specific pattern to it.  I'm on 7.5 Patch 4 in production 
and Patch 6 in development, and it still happens in both environments 
consistently.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem
Sent: Thursday, November 18, 2010 1:49 PM
To: arslist@ARSLIST.ORG
Subject: $Request ID$ info in body but not in subject of email

**
Hi All,

7.5 patch 3 no ITSM

I have some outgoing emails that are set up with the $Request ID$ both in the 
subject and body of the email.

Only the prefix of the Request Id appears in the subject, but not the numbers, 
and yet the complete correct request id appears in the body of the same email.

Anyone?

Thanks,

Sharon

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Private and confidential as detailed 
herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access 
hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: Where 
the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: $Request ID$ info in body but not in subject of email

[Arthur Meyers]

I will be out of the office until November 29th please contact John Morris
( jmorris1) 570-587-6174  if your problem needs attentioin


The information contained in this message may be CONFIDENTIAL and is for the 
intended addressee only.  Any unauthorized use, dissemination of the 
information, or copying of this message is prohibited.  If you are not the 
intended addressee, please notify the sender immediately and delete this 
message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

$Request ID$ info in body but not in subject of email

[Sharon Menachem]

Hi All,

7.5 patch 3 no ITSM

I have some outgoing emails that are set up with the $Request ID$ both in the 
subject and body of the email.

Only the prefix of the Request Id appears in the subject, but not the numbers, 
and yet the complete correct request id appears in the body of the same email.

Anyone?

Thanks,

Sharon


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: $Request ID$ info in body but not in subject of email

[Pierson, Shawn]

We a similar issue, and it's not just related to the $Request ID$ field but any 
variables you may pass to the Subject line come across as null.  BMC had no 
solution for this so I rewrote the subject lines of my emails to where you 
wouldn't easily be able to tell, e.g. changing $Firstname$ $Lastname$ is 
requesting a new username to New user request $Firstname$ $Lastname$.  
Hopefully BMC releases a patch for this soon.  I've tried everything from 
recreating my Filters from scratch to using other fields, to trying to trigger 
emails from various types of interactions with records (e.g. Create vs. Modify) 
and I can't detect a specific pattern to it.  I'm on 7.5 Patch 4 in production 
and Patch 6 in development, and it still happens in both environments 
consistently.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem
Sent: Thursday, November 18, 2010 1:49 PM
To: arslist@ARSLIST.ORG
Subject: $Request ID$ info in body but not in subject of email

**
Hi All,

7.5 patch 3 no ITSM

I have some outgoing emails that are set up with the $Request ID$ both in the 
subject and body of the email.

Only the prefix of the Request Id appears in the subject, but not the numbers, 
and yet the complete correct request id appears in the body of the same email.

Anyone?

Thanks,

Sharon

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

[no subject]

[Leonard Nelson]

--
Leonard Nelson
Assistant Director Systems
Temple University Computer Services

p. (215) 204-3192
m. (215) 779-7064

To request help from Computer Services, please visit: https://tuhelp.temple.edu

CONFIDENTIALITY STATEMENT: The information contained in this e-mail, including 
attachments, is the confidential information of, and/or is the property of, 
Temple University. The information is intended for use solely by the individual 
or entity named in the e-mail. If you are not an intended recipient or you 
received this in error, then any review, printing, copying, or distribution of 
any such information is prohibited. Please notify the sender immediately by 
reply e-mail and then delete this e-mail from your system.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

[no subject]

[Phil Murnane]

http://csimanagement.it/mor1.html


  

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are