: Tuesday, June 04, 2013 9:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS
Joe,
I can be hard to send email to alert your email team that the email server
is down.
Dave
On Jun 4, 2013, at 8:16 PM, Joe D'Souza jdso...@shyle.net wrote:
**
I just had another thought on this (which
and
other feeds supposed to fill (when eMail is out) ?
Dan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: June 4, 2013 9:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS
**
Joe,
I can be hard to send email
Joe,
I'm not an expert but have been given some insight into of differences between
SMS and Email. Some of those conversations were with very knowledgeable folks
that support the TelAlert product and some from sales engineers with ATT. If
memory serves me correct, SMS is part of the voice
with the number of tweets that
the person received.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, June 05, 2013 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: SMS
**
Perhaps only 70 to 80% of us have data plans for email
: June 5, 2013 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: SMS
**
Aren’t Twitter and myIT pointed more at the consumer side of the services than
the support side?
Even there it requires an action by an individual to look. Sure you can
configure a sound to play when you get a tweet
You are right about that the signal required for sending an SMS is bare
minimal compared to what is required for voice. From what I was once told
when I was working on a Telecom project about 5 years ago, was that the
signal required to send a text based SMS message is the ping that is
required
Exactly! That is why many people are getting ripped off for paying $10 a
month to send/receive text. The way I also understand it is SMS is on the
cellular backbone channel that is in use no matter if you use text or not.
Sure there is some maintenance costs/effort for the carrier that comes
with a minimum packet size. SMS text gets sent through that exact same
packet so technically it is of no extra cost to the network.
The maintenance cost yes - there probably is some, if it's the
responsibility of the network to monitor content of the messages for reasons
such as national security
asked for a Group (for multiple phone numbers) or an
entered phone number. When the notification was processed and it was for
an SMS rather that an email we could branch off and invoke specialised
send method.
We then on one instance sent an email to SMS Service provider (external
company) who
Has anyone done an integration with ARS and sending/receiving SMS text messages?
Fred
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, June 04, 2013 3:07 PM
To: arslist@ARSLIST.ORG
Subject: SMS
Has anyone done an integration with ARS and sending/receiving SMS text
messages
Telalert got *very* expensive and full of unnecessary bells and whistles.
(they bundle it with their own help desk software and do voice recognition
if I remember correctly, things like that)
I still see telalert out there at a few customers, but most people are
using SMS to email gateways
your choice.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, June 04, 2013 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS
**
EtherPagehttp://www.ppt.com/perl/itgui.pl?handler=home/index was a tool I
used a really
: SMS
**
Telalert got *very* expensive and full of unnecessary bells and whistles.
(they bundle it with their own help desk software and do voice recognition
if I remember correctly, things like that)
I still see telalert out there at a few customers, but most people are using
SMS to email
04, 2013 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS
**
We actually have TelAlert and use it for different notifications. One thing is
all the configurations are per Carrier/Provider and my users were not liking
having to find out what carrier a person is on before being able to send
We use mainly Telalert, but we have leverage outlook for notification
(especially for gorup paging)..
We have 2 installs of telalert , on Remedy and Tec/Ominbus...
1. We use telalert to notify varies vendors ( ATT, SPRINT, TMOBILE, Telpage
(inhouse infrastructure), Verizon pager, and other
really want to spend whatever it needs to have your system send an
SMS message in this day and age? Most phones are perfectly capable of
receiving emails from at least 1 email address. So why not just send an
email? Chances are 100% of phones in the very near future will be email
capable.
So
developer at the WWRUG on a similar related topic
about integrating into popular messaging/chat systems.)
With almost a good 70 to 80% of us who have phones that are email capable, do
you really want to spend whatever it needs to have your system send an SMS
message in this day and age? Most
Dears,
We have configured the pager as per BMC document to use the SMS through
Pager.
But still not clear to me how the template get connected with workflow.
Any idea or experience can be shared
AR 7.6.4
Hi Remedy World,
Anyone using this product from HipLink and if so can you share your experiences
with the product specifically focussed on bidirectional sms integraton to
Remedy please?
http://www.hiplink.com/index.php/products/integrated-application-paging/bmc-remedy
Also what other seamless
09, 2012 6:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: PROBLEM :Invoking 3rd party sms gateway URL via remedy and
capturing the response.
** I try to keep things on the server side when I can. Too many variables on
the client side to dream of dealing with. wget is another program you can use
Hi,
I am in search of something I have not done before. We are trying to implement
sms functionality for one of our customer. In short the requirement is such
that we have a sms gateway URL which has destination number, and 2 text fields
embedded into the URL.
Once when we hit the URL
these products, and many free tools and utilities, at http://rrr.se.
Hi,
I am in search of something I have not done before. We are trying to
implement sms functionality for one of our customer. In short the
requirement is such that we have a sms gateway URL which has destination
number, and 2
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, May 08, 2012 4:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: PROBLEM :Invoking 3rd party sms gateway URL via remedy and
capturing the response.
Hi,
The best way would probably be to write a small filter-plugin that can do
the call from
questions.
Saby
From: Kulkarni, Vikrant vkulka...@columnit.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 8, 2012 6:35 AM
Subject: Re: PROBLEM :Invoking 3rd party sms gateway URL via remedy and
capturing the response.
Thx Misi,
One confusion still. I liked
of something I have not done before. We are trying to
implement sms functionality for one of our customer. In short the
requirement is such that we have a sms gateway URL which has destination
number, and 2 text fields embedded into the URL.
Once when we hit the URL with this info we get a 3
UTC-5, Vikram wrote:
Hi,
I am in search of something I have not done before. We are trying to
implement sms functionality for one of our customer. In short the
requirement is such that we have a sms gateway URL which has destination
number, and 2 text fields embedded into the URL.
Once
, 2012 4:22:16 AM UTC-5, Vikram wrote:
Hi,
I am in search of something I have not done before. We are trying to
implement sms functionality for one of our customer. In short the
requirement is such that we have a sms gateway URL which has destination
number, and 2 text fields embedded
Hello,
Has anyone out there had any luck with a third-party solution for sending
high-volume SMS and voice text-to-speech messages?
My company is currently looking for a solution to live alongside our email
engine functionality, it can be a direct Remedy plugin or a third-party API
but it should
Hi,
Instead of sending email notification for one grp I am using notification to
their cell number. The AR message form shows that one notification has been
sent but user gets 20/30 texts of the same message.
Does anyone know why this is happening?
Thanks
http://en.wikipedia.org/wiki/SMS
Yes - SMS / Text is limited in lneth like twitter - in fact twitter took
it from text message limit.
So cell phone companies allow greater length by breaking them up into
multiple messages. Your users will love that, especially if they have
overages on going over
**
Hi,I have a problem
with the Email engine. sms news were sent to a sms gateway.But they are not accepted by the gateway.I think, the error will be caused by a wrong
character set.How can i set this character
set in the email engine ?Can i set logging in
the email engine ?Thanks
**
Assuming you are integrating SMS topopulate the CMDB you have afree option. Use Atrium Integration Engine that comes with the CMDB as the method. You will need mappings. They can be found here - http://communities.bmc.com/communities/docs/DOC-456
Kelly DeaverEffective Technologieswww.effect
Hi Kelly,
Thanks for the reply. Actually i trying to integrate sms software to send
sms to our clients whenever there is any critical/Major issue raised .
Please let me know how can i do this .
Regards,
Salma
Regaar
kdeaver wrote:
**
Assuming you are integrating SMS tonbsp;populate
**
ah you mean SMS(short message service) not SMS (MS-SMS discovery).
I found this - http://communities.bmc.com/communities/thread/32854;jsessionid=8669B4970613F3EEB957C8E9CC165506.node0
Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect
example of why I do.
Acronyms are not precise things.
Acronyms that are vendor specific and are used without the context of
the vendor being mentioned, tend to be even more imprecise.
SMS != MS-SMS
just like
ARS != BMC ARS
Do a quick search on Google for ARS and see all of the non BMC,
non Action
imprecise.
SMS != MS-SMS
just like
ARS != BMC ARS
Do a quick search on Google for ARS and see all of the non BMC,
non Action Request System things that pop up.
Ars Technica
Heating, Air Conditioning Plumbing Service | ARS – American ...
ARS : Home -- www.ars.usda.gov/
Arizona Revised
, aren't those the
same things. :)
Date: Thu, 22 Oct 2009 09:03:10 -0400
From: black@gmail.com
Subject: OT: Re: Integrating Remedy with SMS Software (Funny?)
To: arslist@ARSLIST.ORG
All,
I know it is not Friday yet. However, I got a chuckle from the thread
and wanted
Hi Team,
I have a requirement to integrate remedy with any sms software. Please let
me know if there are any free software avaialable in market.
Also if someone has done integration using TelAlert 5.6.1 please let me know
the procedure to integrate.
Regards,
Salma
--
View this message
**
BMC doesn't even sell Discovery Service for SMS anymore. You are right, it was REALLY slow.
In Atrium Integration Engine (the new replacement for EIE) there are adapters to Oracle, SQL, etc.
You use the SQL adapter and a set of mapping to connect to the SMS (SQL) database rather than
connecting
Thanks Kelly, real help. I was dreading having to write the mappings myself.
** BMC doesn't even sell Discovery Service for SMS anymore. You are right,
it was REALLY slow. In Atrium Integration Engine (the new replacement for
EIE) there are adapters to Oracle, SQL, etc. You use the SQL adapter
All
Last time I had to do an integration into MS SMS it was back in the days
of v5 and EIE. The integration was terribly slow and in the end we
reverted to the SQL adapter fo performance reasons.
Can anyone comment on the performance of the Discovery Service for SMS
adapter, preferably someone
All,
Just figured this wonderful little guy out.
It turns out there is a problem with SMS and Apache Tomcat running on the
Default Web Site Port 80 in IIS.
Here's what we were doing and the issues/fixes/etc. that we ran into.
We wanted to install the Mid-Tier 7.1 on the same server where we had
Hi All
We need help on sending SMS. My client wants to receive a SMS whenever
the priority 1 ticket is raised.
Is there any functionality available in ITSM 7? Or can we use the pager
functionality to configure SMS?
It would be helpful for us if anybody share this functionality.
Thanks
Hi Kalyani,
You would probably need an SMS gateway (usually from your telecom
provider) to send SMSs.
This gateway will have an interface in the form of a web service / API
call / Database record.
Depending on the gateway, you could right workflow in Remedy to either
make an API call, run
Kalyani,
Since the sms is just a short e-mail message, you could (if on unix) create
a short shell script that would call mailx. This could be called by a
filter.
hbr
On Tue, Apr 1, 2008 at 5:32 AM, Murtuza B [EMAIL PROTECTED] wrote:
** Hi Kalyani,
You would probably need an SMS gateway
this for a long term solution or for major usuage. But
it could work if you have one or two individuals that want it, or as a quick
fix in place for a better solution.
HTH,
Brian Goralczyk
On Tue, Apr 1, 2008 at 8:11 AM, Howard Richter [EMAIL PROTECTED] wrote:
** Kalyani,
Since the sms is just
Hello List,
I currently having some issues getting my SMS Sync to sync with DSL. My
configuration:
ARS Server Version: 7.0.01 patch 003
DB: SQL Server 2005 9.00.1406
Operating System Windows NT 5.2 (Windows 2003)
I'm recieving the following error when I run the sync command:
C:\SMSSyncset
(to load data into AR System Forms
directly), customers would need to purchase AIE and pay the difference.
Maintenance cost would be based on AIE's base price.
If you bought Remedy Discovery Services Adapter for SMS -
*Remedy Discovery Service for SMS is withdrawn with the release of AIE 7.1
Hi can you please confirm that the CMDB 2.0 provides a free Remedy Link for SQL
license. I have been trying for 18 months to get our Remedy Link for SMS
licenses switched to Remedy Link for SQL. BMC has been giving me a temp 30 day
license for the past 10 months which is a royal pain. We do
, RLO) are renamed to
the BMC Atrium Integration Engine 7.1.00 and include both of the old adaptors
(SQL and Oracle) plus new ones for XML, DB2 UDB, and CSV. RLS and RLO are no
longer separate products. The SMS integration product has always been a
separately licensed product to my knowledge
Thanks Chris. I have been trying for over a year to get BMC to tell me that
information. I have had several conference calls with them and have been
waiting on a Statement of Direction for the Remedy Link for SMS product. I am
still waiting. Such a shame that BMC could not answer this question
: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery
Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please
Thanks Chris. I have been trying for over a year to get BMC to tell me that
information. I have had several conference calls with them and have been
waiting
In addition to the no charge Remedy Link for SQL license, you can also download
the open source integration between SMS and CMDB located at -
http://developer.bmc.com/jiveProd/entry.jspa?externalID=463 . This will provide
you with the mappings and other goodness you will need to do
License for the Remedy Link for SQL product !.
Regards
Giancarlo Corgnati
_
Da: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Per conto di Rami S Ayoub
Inviato: giovedì 30 agosto 2007 12.12
A: arslist@ARSLIST.ORG
Oggetto: Integration with SMS Microsoft
to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
R: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service
7.0 for Microsoft SMS 2003? - Urgent Feedback Please
**
Hi,
We try to do this integration but we fail because the mapping file with
the CMDB 2.0
**
Hi List,
Does anyone do the integration between SMS Microsoft and CMDB using BMC: Remedy
Discovery Service 7.0 for Microsoft SMS 2003?
We need to open this subject I have facing issues with this product?
Regards,
Rami
to populate the Atrium CMBD. Projects will be
licensed under an OSI (open source) license agreement; supported and
updated by the open source community.
SMS2CMDB provides uni-directional integration between Microsoft® Systems
Management Server (MS-SMS) data with BMC® Atrium CMDB, along
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, June 27, 2007 7:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
Matt:
Thanks for your well thought out input. The issue
I would suggest that your reconcilation rules take this into account. Only
flag an asset as missing if (for example) it is fixed (not a laptop) and
is not found for two weeks.
There is incredible flexibility within the CMDB and the RE in particular.
Combine that with SMS, TD FD CD, EIE (RLO
it that you couldn't glean
from the native auto-discovery DB itself?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, June 27, 2007 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS
of SMS CMDB
**
Kaiser,
An interesting source of info/opinion about CMDB.
http://www.itskeptic.org/taxonomy/term/6
I also recommend for general ITSM/ITIL:
http://www.itskeptic.org/
I like the itskeptic - as (whoever it is) the person has a very real
world approach to the ITSM world. (And also
!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, June 27, 2007 6:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
Hi Rick
You must be using some pretty cheap RFID chips. Passive RFID chips
Norm,
I hear you, and in some cases I have to agree with you. However I
think we will agree that because an implementation fails it does not
mean that the plan was flawed. Sometimes the failure is due to actions
taken, or not taken, by those that actually did the work. Which is
why ITIL is just
: Thursday, June 28, 2007 7:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
**
Kaiser,
An interesting source of info/opinion about CMDB.
http://www.itskeptic.org/taxonomy/term/6
I also recommend for general ITSM/ITIL:
http://www.itskeptic.org/
I like the itskeptic
--HPOV, AD, SMS, SNMP, etc.
For the sake of keeping a fruitful discussion alive, allow me to
counter:
- My account is locked out.
Again, if you have nothing in place, you might be right, but in my mind,
using the CMDB for this is like using a snow shovel to dig a trench.
First, we also use Remedy
of SMS CMDB
I think we're coming at this from two different perspectives.
Agreed--the CMDB might be somewhat useful if you are in an environment
where NO OTHER AUTOMATION TOOLS EXIST. But I was coming at this from
the perspective that certain standard network monitoring/management
tools
PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Thursday, June 28, 2007 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
I think we're coming at this from two different perspectives.
Agreed--the CMDB might be somewhat useful if you are in an environment where
@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
Hi Norm
Well, look at it from another angle. Does a CMDB add value at the
center of your service desk operations when all break/fix incidents and
planned change requests are linked to the relevant CI records?
For Incidents, you
Sent: Thursday, June 28, 2007 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
**
I don't know folks...I'm still not seeing it. Again, I understand the
theory, but in the REAL WORLD I don't much practicality in it.
You made a great point-if I want to link
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB (U)
UNCLASSIFIED
*You don't set the owner relationship from a last logon value! OK,
fine...where does it come from, then?
Using the Item Unique Identification (IUID) label, read from the system
BIOS (Label is also affixed
are already in place--HPOV, AD, SMS, SNMP, etc.
I want to make sure that you understand that I think all of your
stated concerns, and opinions are well thought out and well formed. I
would even go so far as to say that if your company has the time and
resources to train all users on all
@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB (U)
You're putting this information in your CMDB through some automated
process? How often does it run?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H
in, day out, day in, day out...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Thursday, June 28, 2007 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB (U
Having done the SMS to CMDB thing ... (using EIE and custom code.. a lot
faster!!) Norm is correct in specifying that the Last Logged In User
is not necessarily correct under all circumstances. What we have done in
CMDB 1.1 is only allow one User-to-Computer relationship to be defined
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, June 28, 2007 7:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
Even if 15%-40% did fail (which I agree
around looking) to almost zero.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Thursday, June 28, 2007 4:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
But unless
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, June 28, 2007 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
I think we're coming at this from two different perspectives.
Agreed--the CMDB might be somewhat useful if you
Hi everyone:
I wanted to discuss the practicality issues of using SMS to populate the
CMDB. I understand all (or virtually all) of the theory, but now I want
to discuss the real-world practicality of it.
By my estimation, the only real-world value I see in using SMS to
populate the CMDB
Well, the component and related information (installed HW and SW), if that's
important to you, would be something discovery tools like SMS can give you.
Even if you only want to track the workstation, how will you know when
something leaves the company, or is added to the infrastructure (like
So what does SMS get you other than not having to pound a keyboard?
The fact that nobody will want pound the keyboard, and as soon as the data
is in, it's stale? Add to that data entry errors. As they say for a CMDB
... if you're not going to keep the data updated, it's not worth entering
Value of SMS CMDB
So what does SMS get you other than not having to pound a keyboard?
The fact that nobody will want pound the keyboard, and as soon as the data
is in, it's stale? Add to that data entry errors. As they say for a CMDB
... if you're not going to keep the data updated, it's not worth
Perhaps I'm oversimplifying it-but from a 10,000 foot perspective, if
what interests you is in SMS and what SMS can discover, why not just
query SMS?
In regard to your question, ...how will you know when something leaves
the company? that's part of my point-SMS won't tell you that...at least
:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 27, 2007 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
Well, the component and related information (installed HW and SW), if
that's important to you, would be something discovery tools like SMS can
give
Actually, your better discovery platforms (which may or may not include SMS)
can allow alarms to be set for things like differences in discovered
hardware. Consult your system documentation to see if that's available. I
remember that a really old version of LANDesk had that.
Rick
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 27, 2007 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
Actually, your better discovery platforms (which may or may not include
SMS) can allow alarms to be set for things like
Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 6/27/07, Rick Cook [EMAIL PROTECTED] wrote:
**
Actually, your better discovery platforms (which may or may not include SMS
integration a little
further. SMS, Tivoli, etc all can be configured to inventory software as
well as hardware. You could very easily use SMS to enhance software license
management, or to monitor critical systems for software changes. You could
use the hardware and software data for closed loop change
:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 27, 2007 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
Actually, your better discovery platforms (which may or may not include SMS)
can allow alarms to be set for things like differences
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, June 27, 2007 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
**
Well.what the auto-discovery tool can/can't do isn't
:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, June 27, 2007 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
Or I think you can just throw all of the discovered data (from one or
more sources) at your CMDB and use the heck out of the Reconciliation
Engine
:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, June 27, 2007 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
Norm,
Part of the value of having monitoring (and discovery tools) is that
you can bash changes in the availability and configuration against
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, June 27, 2007 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
Matt and everyone else:
So for those
UNTRUE THIS IS!
I'm thinking SMS by itself used for this purpose is borderline
worthless. Anyone care to comment?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Wednesday, June 27, 2007 2:37 PM
To: arslist
Rick:
I know SMS well. That's the point. In many enterprises, the Remedy guy
has no say-so or control over the SMS implementation.
If you tell SMS to delete the asset only if not discovered X number of
times, you have a record in CMDB that's defunct.
If you tell SMS to delete
, it's the carpenter, that builds.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, June 27, 2007 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
**
Rick:
I
Norm,
IMHO
The point of ITIL is to focus on process and drive to measurable,
monitorable reality, the will of the business. ( Think continuous
quality improvements and your on the right path.) The Service Desk
(help desk) function is central to this effort (as it has been since
the mid 90's)
'separated' from the assets.
I'm not saying that SMS etc. are useless - they're just not much good for
tracking missing assets. Others have pointed out the good points, like
helping to manage software and config changes. Systems like SMS are ideal
candidates for federated CMDB data - you don't
PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, June 27, 2007 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real-World Value of SMS CMDB
**
Hi Norm
I agree - RFID or similar technology is the only viable way to track assets
leaving the building. RFID scans at all exits can detect
Matt:
Thanks for your well thought out input. The issue, though, is I'm
curious about REAL WORLD usage and success. I've already heard all the
sales pitch, the promises, and the campaign spiels. I've heard all the,
With ITSM/CMDB you WILL be able to do this...you CAN do that.
I want to hear,
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