Is there anyway to get a direct link or instructions on how to find
the bulk zip? One of my big gripes is how difficult it is to find
anything on BMCs website -- even when you know the file that you
want.
Thanks Regards,
Richard
On Oct 7, 4:05 am, Easter, David [EMAIL PROTECTED] wrote:
The
All,
I'm sure I'm going to have a major d'oh! moment on this one.
This is on the v5 apps - which field is the status history stored in?
Thats the time set to new/assigned/wip/pending/resolved/closed? I
haven't had to look into this field for years. Got a user wanting a
time it takes to
HI All,
Long'ish shot given how new 7.1 is.but:
1) Are you running ARSystem 7.1 on the Itanium platform (OS: HP 11i v2
or v3) through the ARIES emulator today?
2) If so, Is it your Production environment or not? How has it
performed so far using bespoke app or (any) OOTB application? Do you
Dave,
This will be in the 'core' status history fields:
'Status.RESOLVED.TIME' etc. If you look in the database this will be
held in the H tables.
--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA
Check the 7.1 What's New Web Cast:
http://services.bmc.com/education/register/class_details.cfm?orgin=CustomerIDc=10cid=90176313.0
This will update your RSP or RAC to V7.
It will cost you 500$ and about 6 hours of your time...
--
Met vriendelijke groet / Kind regards
Michiel Beijen
1) Go to www.bmc.com/support/
2) Login
3) Select Downloads Patches from the left side navigation bar
4) Select Product Downloads (EPD)
or just go directly to: http://webapps.bmc.com/epd
Once you get down to the version and language you want, the zip file is
called: AR System Documentation
Look in the 7.1 release notes. It covers from a high level what is
new with arserver, the api, mid-tier, etc. There's a triangle with
the word New in the left column whenever something new is covered in
the remainder of the documentation.
Axton Grams
On 10/8/07, L. J. Head [EMAIL PROTECTED]
Hey David- thanks for the follow-up.
We don't have a defect ID. The tech we were on the phone with included
a note he would be looking into the issue. Here is the work note he put
in after our webex:
Phone Call - Outbound to BOB MILLER
Held a Webex with Bob Miller, Charles and Chris.
Why is there no DEBUG loglevel in the Java plugin api?
This is whats accesible:
PLUGIN_LOG_LEVEL_WARNING
PLUGIN_LOG_LEVEL_INFO
PLUGIN_LOG_LEVEL_FATAL
PLUGIN_LOG_LEVEL_ERROR
I really hope this is because someone forgotten to implement it...
--
Jarl
Hm, the constant values start from 0 for INFO to 3 for FATAL, so it looks
like there is no lower level than INFO...(by design I guess)...
Hugo
On 10/8/07, Jarl Grøneng [EMAIL PROTECTED] wrote:
Why is there no DEBUG loglevel in the Java plugin api?
This is whats accesible:
Thanks to all for the responses. I was the naming issue. I was using the
display name versus the database name. Once I changed that and verified
my 's (via Gidd's awesome educational viewlets, thanks much
Gidd)it appears to working properly.
Once again the list saves the day.
Andy L. Mayfield
Siraj,
Make sure you have your development cache mode turned on before you kick
your install. If I am not mistaken someone else had this issue where the
files were seen but the installation reported errors similar to you, and it
turned out to be that problem.
If that isn't your problem, another
No double quotes around the entire qual; use the field db name and not
the field label in the qual. Looks like you are using the field
label, probably because you created the qual using the advanced search
bar.
Axton Grams
On 10/4/07, Shellman, David [EMAIL PROTECTED] wrote:
Andy,
A
Hello lsiters,
Our users can create new tickets without any errors but when they try to
open an existing ticket, the get the error:
Caught exception :'t.LoadResultsList' is null or not an object error.
We are on ARS 7.0.01 Patch 003 with Tomcat midtier. Any ideas?
Thank you,
Dave.
--
View
BMC only creates customer training for each major release. The assumption is
that if you know 7.0 then the content of the release notes and manuals for 7.1
should be sufficient to deal with the few changes. It isn't a major retooling
of your knowledge. There is a PPT that covers what is new in
Kevin,
Not sure I can answer your questions. But following was the thought process
we had when we were considering moving to Itanium platform with HP 11i v2 a
few months back:
- First, the support for this platform through an emulator, which in our
opinion is not the best option from a
Thanks, Rick.
I missed you guys, too. It's nice to see both familiar and new names on
the list.
Thank you, Mr. Easter:
I downloaded the AR System Documentation 7.1 zip file you mentioned in
your response. It does work. :)
Thanks again,
Michelle
Rick Cook [EMAIL PROTECTED]
Sent by:
On my old Remedy Helpdesk 4.03, when you had a chg:change window open in
search mode, and put in the Case ID and hit return, it would open a
new window with just the form you requested. This was accomplished
using a macro from what I can tell. CHG:CHG-ShowChange02
In the new Remedy Helpdesk
Review the Active Link that is being fired on return and modify it to open in a
new window modify only.
-Original Message-
From: Sanford, Claire [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 8 Oct 2007 11:51 am
Subject: HD 6.0 - Open Search in Modify Window not Results List
On
Hello,
You could make an active link that does an Open Window action in a New
window. It looks like the current workflow does a
PERFORM-ACTION-APPLY to run the search, so you may need to disable
that.
John
-Original Message-
From: Action Request System discussion list(ARSList)
Claire, there should be an open window command that you can tweak. The nice
thing about them is that you can specify what type of window you want to
open, and whether you want results, details, or both displayed.
Turn on your AL logs, perform the action, and you should see which
workflow you
You will have to disable the AL's that currently do what they are doing and
create your own AL's to open a new window in a modify mode by passing the
qualification where 'Request ID' = $Request ID$ if found - else a no match
error.
Joe D'Souza
-Original Message-
From: Action Request
Hello Listers,
We are pleased to announce the release of CMDB Analyzer version 1.0.1 today
as freeware (free for commercial use) to the AR developer/user community.
CMDB Analyzer is an advanced CMDB data model visualization and analysis tool
that provides a fast and intuitive way to analyze your
Ohh btw, I checked the old posts, they were related to Approval Engine. I
could not find any solution of this problem. Any help would be greatly
appreciated. Users are receivig this while opening incident tickets through
incident console.
Dave.
Dave.ARSList wrote:
Hello lsiters,
Our users
Ok...I figured they would have another class because of the major changes
and additions they made to 7.1 over 7.0...so if they don't have it and won't
have it...then I'm all cool...I've kept up on all of the changes and read
most of the docsthank you greatly
-Original Message-
From:
Thanks for the update on support, Doug. It's nice to know you all are
keeping a finger on the pulse of your ARS community - David Easter's
presence on the list has been particularly beneficial to all.
While we are on the topic of the SupportWeb, are we ever going to see
the Remedy Knowledge
I believe your problem is because you are using a batch file
Since you are using an Active LInk I take it that you are wanting the
file written on the client PC.
Try doing the Echo without a batch file. A run process action of:
%ComSpec% /c Echo $Character Field$ c:\temp\findme.txt
Fred
I'm trying to update an old ticket (task) and am receiving the following
error. I checked the SHR:Consolidated List and it has Submitter.
Can anyone give me some ideas. This is happening on several old tickets.
Thanks,
Gary Roach
[EMAIL PROTECTED]
Global Information Technology
image/gif
Fred,
Thanks for your help. I tried the Echo command previously without
success. The command failed for me because I was missing the %ComSpec%
/c portion at the beginning. Its working great now and I can get rid of
my batch file.
- Mark
From: Action
It is saying that the filter doing the push from the old ticket is
trying to NULL out the submitter. Check the task, I believe it pushes
the Requester login
Doug
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Something is setting the Submitter field to NULL while pushing information
to the SHR:Consolidated form. Filters modify value in the consolidated form,
so take a filter log to see what is trying to set the Submitter field to
NULL.
Joe D'Souza
-Original Message-
From: Action Request
Try this filter from CHG:Task
SHRT:SHR-ModifyConsolidated2
Doug
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Roach
Sent: Monday, October 08, 2007 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Error
In the associated record you do not have a valid submitter record and
somewhere in you workflow you are validating the data in the submitter
field against your User records since there is not match in the old
record it fails or you have a blank entry in consolidated list and you
have submitter
On our production server only users are getting Message not in catalog:
Message number 623. These are actually users who do not have access to
Remedy. This happens in both the User tool and MidTier. I have checked all
of the other servers and the appropriate text for a 623 is displayed. I also
Listers,
Has anyone tried to capture the contents of a View Field in Remedy?
Ideally I would like to capture the HTML text/source without having to
resort to an external process. Setting a character field to the view
field only captures the URL.
- Mark
arsystem.cat uses an approach to internationalization for message
catalogs. Make sure that the locale on the server (LC_x env vars) for
the user that runs arserverd matches the location of the arsystem.cat
file.
More info than you ever wanted to know about cats:
Check the permissions to the cat file. The user that is used to start the AR
System services must have permissions to read this file.
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso
Sent: Monday,
Oct. 8, 2007, 1:14PM
BMC's new product line, acquisition to complement business strategy
By BRAD HEM
Copyright 2007 Houston Chronicle
Houston-based BMC Software announced a new product line and acquisition
today aimed at complementing the company's strategy of making
information technology
List,
I'm really perplexed on this one.
First, some background information:
On our production web server, users reported that they could not attach
(embed) images into new RKM KB articles nor could they view any images
attached to existing articles. This seemed to happen all of the
We have an immediate need for 2 Remedy Developers in the Washington DC area.
Please see the job description below.
Title: Remedy Administrator/Developer 2 positions available
Skills: Remedy ITSM Suite (HelpDesk, Change Management, SLA, Asset Management)
Location: Washington, DC
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