[rt-users] (no subject)

Hello RT_Users, I have exim4 working to send mails from RT and I am trying to use fetchmail to poll exchange and collect the messages. Fetchmail returns Fetchmail MDA returned nonzero status 2 in the syslog. I also get POP3 Protocol error 19 I look at the exchange account and I can see that

Re: [rt-users] (no subject)

Hi, i check the permission and i give 777 for the directory rt and keeps the error. [root@rt rt4]# perl -v This is perl 5, version 16, subversion 3 (v5.16.3) built for x86_64-linux-thread-multi (with 28 registered patches, see perl -V for more detail) El mié., 27 abr. 2016 a las 14:17, Andrea

Re: [rt-users] (no subject)

sorry i i dont know how to check the apache version. El sáb., 30 abr. 2016 a las 17:39, Andrea Caputto () escribió: > Hi, i check the permission and i give 777 for the directory rt and keeps > the error. > > [root@rt rt4]# perl -v > > This is perl 5, version 16, subversion

Re: [rt-users] (no subject)

OK i will check out thanks! El mié., 27 abr. 2016 a las 10:03, Jim Brandt () escribió: > First two things to check: > > 1) Is Apache using the same perl you're using in your shell? Servers can > often end up with multiple perl installs. > > 2) Check permissions and

Re: [rt-users] (no subject)

First two things to check: 1) Is Apache using the same perl you're using in your shell? Servers can often end up with multiple perl installs. 2) Check permissions and make sure Apache can read the Scope::Upper files. Sometimes modules installed with a particular user, like root, can have

Re: [rt-users] (no subject)

Apache versión is 2.4 , Apache + mod perl I am upgrading from 4.2.1 to 4.4 El El mar, 26 de abr. de 2016 a las 16:02, Thiago Cristino dos Santos < thiago.crist...@gmail.com> escribió: > Hi, > Andrea, please tell more about your environment : > What's your Apache version ? > RT was running over

Re: [rt-users] (no subject)

Hi, Andrea, please tell more about your environment : What's your Apache version ? RT was running over Apache + mod_perl, apache + fastcgi or apache + fastcgi + suexec? 2016-04-26 15:40 GMT-03:00 Andrea Caputto : > Hi, i was doing the upgrade, and everything was right,

[rt-users] (no subject)

Hi, i was doing the upgrade, and everything was right, but now when i try to start apache : Logs begin at mar 2016-04-26 12:22:54 UYT, end at mar 2016-04-26 13:30:01 UYT. -- abr 26 13:29:36 rt. . httpd[7736]: AH00526: Syntax error on line 25 of

[rt-users] (no subject)

Unsubscribe Spam detection software, running on the system "prodmail18", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see the administrator of that system for

[rt-users] Assign Subject On Create

Hello, I want to write a custom script at OnCreate that sets the subject of the new Ticket. Our Subject format starts with: -MM-: [TEXT] where YY is the year, MM is the month, and is a incrementing number. So in pseudo code, I would like to say (y,m,d) = getDate(Y-m-d).split('-')

Re: [rt-users] Assign Subject On Create

Sorry, hit the wrong button and sent early... Hello, I want to write a custom script at OnCreate that sets the subject of the new Ticket. Our Subject format starts with: -MM-: [TEXT] where YY is the year, MM is the month, and is a incrementing number. So in pseudo code, I would

Re: [rt-users] Assign Subject On Create

I got this working but I just created a user in the DB that only has rights to read the Subject ID and worked from there. Thanks. -- Kevin Holleran Master of Science, Computer Information Systems Grand Valley State University Master of Business Administration Western Michigan University CISSP,

Re: [rt-users] Duplicate Subject: line in some tickets

Please don't CC both rt-users and rt-devel, pick one. On Wed, Sep 17, 2014 at 02:07:09PM -0700, Brian McNally wrote: I recently upgraded RT from 3.6.6 - 3.8 - 4.2.7 and I've noticed that some (it seems to be new) tickets have two Subject: lines in them. For example, when looking at the full

[rt-users] Duplicate Subject: line in some tickets

I recently upgraded RT from 3.6.6 - 3.8 - 4.2.7 and I've noticed that some (it seems to be new) tickets have two Subject: lines in them. For example, when looking at the full headers for a message, I see: Subject: Re: [GS #58207] This is a test ticket Subject: Re: [GS #58207] This is a test

[rt-users] (no subject)

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[rt-users] (no subject)

unsubscribe Thanks, Mark Sears - CISSP-M.S. IA Principal Information Security Analyst [cid:image001.png@01CE728F.61780B30] 12249 Science Drive Suite 160 Orlando, FL 32826 office: (407) 541-4062 fax: (407) 380-3823 mark.se...@gdit.commailto:mark.se...@gdit.com www.gdit.comhttp://www.gdit.com/

[rt-users] (no subject)

Hi, I have searched hard for the answer to this one, but haven't seen it yet, maybe someone can point me in the right direction. We have RT version 4.2.1 installed on Ubuntu 12.04. The main mailbox is on a Windows Exchange server, and we use fetchmail to get the mail every minute or so.

[rt-users] Change Subject When Resolving

Hello Everyone, We recently noticed that if you change the subject of a ticket while you are resolving it, the change does not take effect. I've noticed this for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x yet. Can anyone confirm if this is a bug or if it's something

Re: [rt-users] Change Subject When Resolving

On 01/09/2014 01:10 PM, Nathan Baker wrote: Hello Everyone, We recently noticed that if you change the subject of a ticket while you are resolving it, the change does not take effect. I've noticed this for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x yet. Can anyone

Re: [rt-users] Change Subject When Resolving

That makes sense. I might try to create a Scrip to update the ticket subject, since it would be very convenient for this particular application. Thanks! On Thu, Jan 9, 2014 at 4:16 PM, Tim Wiley t...@marchex.com wrote: On 01/09/2014 01:10 PM, Nathan Baker wrote: Hello Everyone, We

[rt-users] (no subject)

Hi, RT: 4.0.7 I’m trying to include the html version of the Transaction Content in response template but only getting the text version. Template code is something like this, Content-Type: text/html RT-Attach-Message: yes Subject: [Update] {$Ticket-Subject}{$Transaction-Content(Type =

Re: [rt-users] (no subject)

On 27 March 2013 01:38, Sergio Mesquita sergio.mesqui...@gmail.com wrote: Dear Sirs! Can you help me in one question. I try to configure send email to an account, so this can create automaticaly ticket on RT. I have exchange, where I have my account and postfix on RT System. I can create

[rt-users] (no subject)

We are using RT 4.0.10 I wander if anyone else gets this behavior. which confuses some of our users... The Drop Down Selection menu beside the New ticket In widget button doesn't maintain the selection. For example let's say there are 6 queues there, queue_1, queue_2 , queue_3

Re: [rt-users] (no subject)

$QueueObj $title /%args -- Jim From: Raymond Corbett [mailto:raymond.corb...@arcproductions.com]mailto:[mailto:raymond.corb...@arcproductions.com] Sent: Tuesday, March 05, 2013 11:36 AM To: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com Subject: [rt-users] (no subject) We

Re: [rt-users] Both 'subject' and 'body' of an email ticket searchable via RT's web interface?

On 02/04/2013 03:36 PM, Subin wrote: I'd like to fulltext search for patterns/words both in the 'subject' and 'body'of an email ticket from the RT's web interface 'Search' box. Is it possible with the above configs of sql_query*? If not please let me know what more should I need to

Re: [rt-users] Both 'subject' and 'body' of an email ticket searchable via RT's web interface?

On Tuesday 05 February 2013 05:21 AM, Thomas Sibley wrote: On 02/04/2013 03:36 PM, Subin wrote: I'd like to fulltext search for patterns/words both in the 'subject' and 'body'of an email ticket from the RT's web interface 'Search' box. Is it possible with the above configs of

[rt-users] (no subject)

Hi, I apologize for the abominations I'll probably say :) I was put in charge of administrating an RT 4 installation (already installed) and I have no knowledge of Perl. I configured all that I could using the admin access, but now I also need to work with SLA using business days only. I have

Re: [rt-users] (no subject)

Hi, Have you considered RT::Extension::SLA [1]? [1] http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm On Mon, Nov 26, 2012 at 4:15 PM, Telmo Cardoso telmo.card...@gmail.com wrote: Hi, I apologize for the abominations I'll probably say :) I was put in charge of

Re: [rt-users] (no subject)

On Mon, Nov 26, 2012 at 7:13 PM, Telmo Cardoso telmo.card...@gmail.com wrote: I'v seen that also, but remember I'm a newb. So I think installing an extension and learning to work with it could be more trouble than installing a small library and using an existent scrips. Can you send the

[rt-users] (no subject)

Good afternoon, I am just trying to get RT up and running. I am getting an odd error while using fetchmail to grab email from Gmail. I am running RT 4.0.1 on Ubuntu 10.04. below are my fectmailrc file and the fetchmail log file. I have daemon commented out so I could run the command by

Re: [rt-users] (no subject)

On 02/29/2012 03:43 PM, April Rosenberg wrote: Can't locate object method DistinctFieldValues via package RT::Queues at /usr/share/request-tracker4/lib/RT/System.pm line 236. This indicates your version of DBIx::SearchBuilder is older than 1.59. What does: perl -e 'use DBIx::SearchBuilder

Re: [rt-users] (no subject)

] On Behalf Of Thomas Sibley Sent: Wednesday, February 29, 2012 12:49 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] (no subject) On 02/29/2012 03:43 PM, April Rosenberg wrote: Can't locate object method DistinctFieldValues via package RT::Queues at /usr/share/request-tracker4

Re: [rt-users] (no subject)

On 02/29/2012 04:02 PM, April Rosenberg wrote: DBIx::SearchBuilder version required--this is only version 1.56 at -e line 1. BEGIN failed--compilation aborted at -e line 1. Thank you! I will look at upgrading that! While this is indeed the problem, I'd be concerned about other module

Re: [rt-users] (no subject)

: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Wednesday, February 29, 2012 1:33 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] (no subject) On 02/29/2012 04:02 PM, April Rosenberg wrote: DBIx

Re: [rt-users] (no subject)

On 02/29/2012 04:43 PM, April Rosenberg wrote: That did fix it. We had built our own 4.0.1 last fall (but the project was deprioritized) when there wasn't an Ubuntu package yet. Since we were having errors (This one and a couple of others) we were looking at making a 4.0.5 based off the

Re: [rt-users] Set Subject in if/then clause

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 01/02/12 19:19, Kevin Falcone wrote: Guiseppe - for reference, the syntax Gerard gave you came from the fact that RT's templates are Text::Templates and you can read more about them on CPAN:

[rt-users] Set Subject in if/then clause

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi, I'm trying to set up a different subject for different queues in the same template (autoreply). This doesn't seem to work: { if ($Ticket-QueueObj-Name eq 'Work Queue') { Subject: Helpdesk Job Logged: {$Ticket-Subject} Output this; } elsif

Re: [rt-users] Set Subject in if/then clause

I am pretty sure you can define that on the queue edit screen. I set up different subject prefixes per queue when I created them. As long as it is a per queue difference and not changes within a queue based on something else. Someone correct me if I'm wrong. Sent from my mobile device. On

Re: [rt-users] Set Subject in if/then clause

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 01/02/12 12:03, Joe Harris wrote: I am pretty sure you can define that on the queue edit screen. I set up different subject prefixes per queue when I created them. As long as it is a per queue difference and not changes within a queue based on

Re: [rt-users] Set Subject in if/then clause

Hi Giuseppe what is your definition of This doesn't seem to work ? what is the (bad) behaviour that you are seeing ? Does an email get sent or not ? What is its subject line and content ? Anything in the logs ? Gerard On 2012-02-01 12:03, Giuseppe Sollazzo wrote: Hi, I'm trying to set up a

Re: [rt-users] Set Subject in if/then clause

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 01/02/12 13:08, Gerard FENELON wrote: Hi Giuseppe what is your definition of This doesn't seem to work ? what is the (bad) behaviour that you are seeing ? Does an email get sent or not ? What is its subject line and content ? Anything in the

Re: [rt-users] Set Subject in if/then clause

Try something like Subject: { if ($Ticket-QueueObj-Name eq 'Work Queue') { Helpdesk Job Logged: {$Ticket-Subject} Output this; } elsif ($Ticket-QueueObj-Name eq 'Task Queue') { Support Job Logged: {$Ticket-Subject} Output that; } else { Output other; } } In other words, your perl script should

Re: [rt-users] Set Subject in if/then clause

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 01/02/12 13:30, Gerard FENELON wrote: Try something like Subject: { if ($Ticket-QueueObj-Name eq 'Work Queue') { Helpdesk Job Logged: {$Ticket-Subject} Output this; } elsif ($Ticket-QueueObj-Name eq 'Task Queue') { Support Job Logged:

Re: [rt-users] Set Subject in if/then clause

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Gerard, many thanks - that worked. I really need to refresh my Perl... Cheers, Giuseppe On 01/02/12 13:49, Gerard FENELON wrote: I suspect my proposal is wrong Try instead Subject: { if ($Ticket-QueueObj-Name eq 'Work Queue') { Helpdesk Job

Re: [rt-users] Set Subject in if/then clause

On Wed, Feb 01, 2012 at 01:55:34PM +, Giuseppe Sollazzo wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Gerard, many thanks - that worked. I really need to refresh my Perl... Cheers, Giuseppe On 01/02/12 13:49, Gerard FENELON wrote: I

[rt-users] Change subject line for incoming mail

Hi everybody, I'm searching for a way to change the subject line of incoming emails to RT. My problem is the following: We have a lot of users who are not able to describe their problems in the email body and use only the subject line instead. So I thought about to change the behavior of RT to

[rt-users] (no subject)

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[rt-users] (no subject)

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[rt-users] (no subject)

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[rt-users] (no subject)

I am upgrading from RT3.8.10 to RT4.* and have completed the entire upgrade up to the point of getting Apache2 to recognize the new location of RT. In 3.8.10, I point the /etc/apache2/sites-available/default file to: Include /etc/request-tracker3.8/apache2-modperl2.conf RedirectMatch ^/$ /rt

Re: [rt-users] (no subject)

On Thu, Jul 07, 2011 at 01:10:07PM -0500, Jared Lynn wrote: I am upgrading from RT3.8.10 to RT4.* and have completed the entire upgrade up to the point of getting Apache2 to recognize the new location of RT. In 3.8.10, I point the /etc/apache2/sites-available/default file to: Include

Re: [rt-users] (no subject)

Do you remove the default virtualHost information and then update the ports file? Jared Lynn PORTA  CUSD #202 Technology Coordinator E-mail: jl...@porta202.org Phone: 217-501-4920 On Thu, Jul 7, 2011 at 1:21 PM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Jul 07, 2011 at 01:10:07PM

[rt-users] (no subject)

Disclaimer: This message and any files transmitted with it are confidential, proprietary to Zylog Systems Ltd (ZSL), privileged or otherwise protected by law. Views or opinions presented in this email are those of the author and do not necessarily represent

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Re: [rt-users] (no subject)

Hello, How do I remove myself from this mailing list? Thanks, Andy Goktas

Re: [rt-users] (no subject)

, April 15, 2011 7:09 PM To: RT Users Mailing List Subject: Re: [rt-users] (no subject) Hello, How do I remove myself from this mailing list? Thanks, Andy Goktas

Re: [rt-users] Email Subject Header creating fragmented strings when decoded

Hi all., it seems to me like this problem is becoming more serious, as I recently recognized: - If a ticket queue name has the appropriate length (e.g. [longqueuename.longexampledomain.com #67894] Email Subject ) it happens, that the split occurs right in the middle of the ticket number,

Re: [rt-users] Email Subject Header creating fragmented strings when decoded

On Mon, Mar 28, 2011 at 06:42:27PM +0200, Lars Reimann wrote: Hi all., it seems to me like this problem is becoming more serious, as I recently recognized: - If a ticket queue name has the appropriate length (e.g. [longqueuename.longexampledomain.com #67894] Email Subject ) it happens,

[rt-users] Email Subject Header creating fragmented strings when decoded

Hi all, the following problem is very annoying: RT Encodes Subject lines using the following concept: Original example Header Subject: =?UTF-8?B?W3NlcnZpY2UubWV0YXdheXMubmV0ICM2NzAyOF0gU3BlaWNoZXJwbGF0eiBF?= =?UTF-8?B?cmjDtmh1bmcgd2FzbWFpbjogNTAwIEdC?= The header is split into 2 parts:

Re: [rt-users] Email Subject Header creating fragmented strings when decoded

On Fri, Mar 18, 2011 at 03:14:17PM +0100, Lars Reimann wrote: the following problem is very annoying: RT Encodes Subject lines using the following concept: Which version of RT Original example Header Subject: =?UTF-8?B?W3NlcnZpY2UubWV0YXdheXMubmV0ICM2NzAyOF0gU3BlaWNoZXJwbGF0eiBF?=

Re: [rt-users] Email Subject Header creating fragmented strings when decoded

Sorry, forgot that... :( It is v3.8.8 (clean install) greetings, l.r. On 03/18/2011 03:28 PM, Kevin Falcone wrote: On Fri, Mar 18, 2011 at 03:14:17PM +0100, Lars Reimann wrote: the following problem is very annoying: RT Encodes Subject lines using the following concept: Which version of RT

Re: [rt-users] Email Subject Header creating fragmented strings when decoded

On 18 Mar 2011 10:14, Lars Reimann wrote: Hi all, the following problem is very annoying: RT Encodes Subject lines using the following concept: Original example Header Subject: =?UTF-8?B?W3NlcnZpY2UubWV0YXdheXMubmV0ICM2NzAyOF0gU3BlaWNoZXJwbGF0eiBF?=

Re: [rt-users] mandatory subject

] Sent: 05 October 2010 18:17 To: Steve Anderson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] mandatory subject I meant don't create a ticket, if there's no subject. I'd like bounce the request back to sender asking to create it again with some subject. On Tue, Oct 5, 2010

[rt-users] mandatory subject

We receive most of our RT tickets via email. Is there a way to enforce mandatory subjects on tickets opened via email? thanks much, vm RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] mandatory subject

On Tue, 5 Oct 2010 12:59:10 -0400 testwreq wreq testw...@gmail.com wrote: We receive most of our RT tickets via email. Is there a way to enforce mandatory subjects on tickets opened via email? Check this thread [1] as at some point it moves to discussing this very problem. 1.

Re: [rt-users] mandatory subject

Depends what you mean by mandatory. If you mean a default, if the inbound email doesn't have a subject, should be possible to have a create scrip that sets the ticket's title, if it doesn't have one. Something like a scrip with the on create condition, then something like the following in the

Re: [rt-users] mandatory subject

I meant don't create a ticket, if there's no subject. I'd like bounce the request back to sender asking to create it again with some subject. On Tue, Oct 5, 2010 at 1:11 PM, Steve Anderson steve.ander...@bipsolutions.com wrote: Depends what you mean by mandatory. If you mean a default, if

Re: [rt-users] mandatory subject

: 05 October 2010 18:17 To: Steve Anderson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] mandatory subject I meant don't create a ticket, if there's no subject. I'd like bounce the request back to sender asking to create it again with some subject. On Tue, Oct 5, 2010 at 1:11 PM

Re: [rt-users] mandatory subject

::Gateway, to check for a subject, before it's accepted. Steve Anderson From: testwreq wreq [mailto:testw...@gmail.com] Sent: 05 October 2010 18:17 To: Steve Anderson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] mandatory subject I meant don't create a ticket

Re: [rt-users] mandatory subject

not tested it. Restarting RT after the edit is a good idea. Taking a copy of the file first is also a good idea, in case this screws it up. Steve Anderson From: testwreq wreq [mailto:testw...@gmail.com] Sent: 05 October 2010 18:26 To: Steve Anderson Cc: rt-users@lists.bestpractical.com Subject

Re: [rt-users] mandatory subject

Anderson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] mandatory subject I meant don't create a ticket, if there's no subject. I'd like bounce the request back to sender asking to create it again with some subject. On Tue, Oct 5, 2010 at 1:11 PM, Steve Anderson steve.ander

Re: [rt-users] mandatory subject

@lists.bestpractical.com Subject: Re: [rt-users] mandatory subject I meant don't create a ticket, if there's no subject. I'd like bounce the request back to sender asking to create it again with some subject. On Tue, Oct 5, 2010 at 1:11 PM, Steve Anderson steve.ander...@bipsolutions.com wrote: Depends

[rt-users] Mandatory Subject - EMail

I have seen the RT-Extension-MandatorySubject plugin and this is great for opening tickets via the web interface. However, my company opens at least 90% of its tickets via email. Is there anything out that can enforce mandatory subjects on tickets opened via email? -- Peter Barton

Re: [rt-users] Mandatory Subject - EMail

Peter, I have seen the RT-Extension-MandatorySubject plugin and this is great for opening tickets via the web interface. However, my company opens at least 90% of its tickets via email. Is there anything out that can enforce mandatory subjects on tickets opened via email? How would

Re: [rt-users] Mandatory Subject - EMail

On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote: I would actually like to bounce the email back notifying the sender that the subject is required. You can hack lib/RT/Interface/Email.pm::Gateway, add a test on $Subject after the test of $Authstat and use MailError in the same

Re: [rt-users] Mandatory Subject - EMail

On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote: I have seen the RT-Extension-MandatorySubject plugin and this is great for opening tickets via the web interface. However, my company opens at least 90% of its tickets via email. Is there anything out that can enforce

Re: [rt-users] Mandatory Subject - EMail

On 09/08/2010 10:16 AM, Peter Barton wrote: I have seen the RT-Extension-MandatorySubject plugin and this is great for opening tickets via the web interface. However, my company opens at least 90% of its tickets via email. Is there anything out that can enforce mandatory subjects on

Re: [rt-users] Mandatory Subject - EMail

On Wed, 8 Sep 2010 09:04:35 -0500 Peter Barton pbar...@iesi.com wrote: I have seen the RT-Extension-MandatorySubject plugin and this is great for opening tickets via the web interface. However, my company opens at least 90% of its tickets via email. Is there anything out that can enforce

Re: [rt-users] Mandatory Subject - EMail

On 09/08/2010 10:48 AM, Kenneth Marshall wrote: In principle, an informative bounce is okay. Unfortunately, it can be taken advantage of by unscrupulous mailers to send SPAM messages to other E-mail addresses with the consequent impact to your mail reputation and ability to send E-mail from

Re: [rt-users] Mandatory Subject - EMail

On Wed, Sep 08, 2010 at 11:19:35AM -0400, Jason A. Smith wrote: On 09/08/2010 10:48 AM, Kenneth Marshall wrote: In principle, an informative bounce is okay. Unfortunately, it can be taken advantage of by unscrupulous mailers to send SPAM messages to other E-mail addresses with the consequent

Re: [rt-users] (no subject)

Hi, this is an attepmt to bump one old thread. In case it does not work as it should, here is the orginal post: This seems to be a rare occurrence, but our RT install sometimes stops sending email. I have to restart Apache or kill the fastcgi processes and let them restart before it will

[rt-users] (no subject)

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[rt-users] Updated subject on outgoing email

Hi, I have two 'On create' scrips: a) the first one scans the body of the email and updates some fields including the ticket subject; and b) a second one which sends Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Updated subject not used in outgoing email

Hi, I having a small but annoying problem with two 'On create' scrips which do the following: a) the first one scans the body of the email and updates some fields including the ticket subject: Description: 10 - On Create, set subject and other fields Condition: On Create Action:

Re: [rt-users] Updated subject not used in outgoing email

Angus Rea wrote: Hi, I having a small but annoying problem with two 'On create' scrips which do the following: a) the first one scans the body of the email and updates some fields including the ticket subject: Description: 10 - On Create, set subject and other fields Condition: On

Re: [rt-users] Updated subject not used in outgoing email

Thanks Joop - yes, the following steps fixed the problem: a) enabled TransactionBatch in /opt/rt3/etc/RT_SiteConfig.pm by adding: Set($UseTransactionBatch , 1); b) restarted RT c) changed the Stage for the 'On Create, autoreply' scrip to TransactionBatch. Re the side effects of

[rt-users] (no subject)

Hello fellow exim users, I have exim 4.71 installed on Freebsd 8.0 with mysql support. I can send mail locally using my mysql users. i get the following error when i try sending mail from my box to another email address: 2010-05-20 18:28:23 1OFATk-Kf-Bv = m...@update.ug.edu.gh

[rt-users] (no subject)

Subscribe Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] (no subject)

subscribe ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland -

[rt-users] Queue Subject Tag

Hi; rt-3.8.7 When listing the queues in /Admin/Queues/index.html I would also like to include the SubjectTag , is this possible ?? Looking through the code and database it seems the queue subject tag is an Attribute entry with the Queue id and the Tag encrypted (hashed) within the Content

Re: [rt-users] Queue Subject Tag

Just got told of by Jesse for sending to both users/devel lists so apologies for the duplicate email. In case anyone interested I have solved the problem by adding: SubjectTag = { title = 'SubjectTag', # loc value = sub { return $_[0]-SubjectTag() }, }, to my

[rt-users] (no subject)

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[rt-users] Prevent Subject Lines Starting with RE: or Re: from creating tickets

I won't to stop any emails with the Subject line of RE: whatever or Re: whatever from creating tickets? Is this something that can be done with sendmail or rtmailgate, while still retaining the ability for users to create tickets via email? Thanks, Paul J

Re: [rt-users] Prevent Subject Lines Starting with RE: or Re: from creating tickets

On Wed 25.Nov'09 at 9:42:52 -0600, pjarami...@kcp.com wrote: I won't to stop any emails with the Subject line of RE: whatever or Re: whatever from creating tickets? Is this something that can be done with sendmail or rtmailgate, while still retaining the ability for users to create

Re: [rt-users] Prevent Subject Lines Starting with RE: or Re: from creating tickets

AM Subject: Re: [rt-users] Prevent Subject Lines Starting with RE: or Re: from creating tickets On Wed 25.Nov'09 at 9:42:52 -0600, pjarami...@kcp.com wrote: I won't to stop any emails with the Subject line of RE: whatever or Re: whatever from creating tickets? Is this something that can

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[rt-users] Change Subject

Hi, How can I change the subject before creating the ticket? Thanks. -- Sergio Roberto Charpinel Jr. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support:

Re: [rt-users] Change Subject

On Thu, Oct 22, 2009 at 11:30:29AM -0200, Sergio Charpinel Jr. wrote: Hi, How can I change the subject before creating the ticket? to my knowledge, you have to modify method Gateway in lib/RT/Interface/Email.pm. else, you can setup a scrip that changes the subject just after insert and

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