On Mon, May 05, 2014 at 02:21:28PM +0200, Emmanuel Lacour wrote:
> On Fri, May 02, 2014 at 01:52:06PM -0700, Landon Stewart wrote:
> >Hello,
> >It seems that the sorting by custom field in search results is always
> > done
> >alphabetically.
> >
On Fri, May 02, 2014 at 01:52:06PM -0700, Landon Stewart wrote:
>Hello,
>It seems that the sorting by custom field in search results is always done
>alphabetically.
>For example sorting by CF that contains only integers in descending order:
>4
>3
>2
>11
>1
>
As RT 4.2 allows to apply scrips to selected queues, user may have old
RT installations with many identical scrips each one tied to one queue.
I share here a quick script to try to find duplicates scrips, apply the
oldest one to all needed queues.
May be usefull to others ;)
--
Easter-eggs
On Wed, Apr 09, 2014 at 10:50:37AM +0200, Philippe Dhont wrote:
> Hello,
> How can I change the custom field layout ?
Using configuration you can:
- change ordering in Administration->Queue->Customfields
- group fields together using configuration variable
%CustomFieldGroupings (see RT_Config.p
On Wed, Apr 09, 2014 at 11:06:42AM +0200, Bartosz Maciejewski wrote:
> Hello, I want to change field from only Me and Nobody to full list
> of Users which have rights to Queue.
>
> So far I managed to change this code on QuickCreate Element:
>
> <&|/l&>Owner:
>
> <%loc('Nikt')%>
> selected="sel
On Tue, Apr 08, 2014 at 01:25:03AM -0700, losintikfos wrote:
> Thanks Emml - it works.
>
> Quick one!
> I have tried to activate the time without the seconds like this:
>
> Set($DateTimeFormat, {
> Format => 'LocalizedDateTime',
> Date => 1,
> Time => 1,
> DateFormat => 'date_form
On Thu, Apr 03, 2014 at 06:44:50AM -0700, tcamish wrote:
> Hi,
>
> I've been searching the forum for the past hour and been unable to find an
> answer to the following simple question:
>
> How do I open the rt.log file?
>
> We have recently changed companies and have a new mail exchange server a
On Mon, Apr 07, 2014 at 08:29:38AM -0700, globo wrote:
> Hi,
> Running Rt Request 4.0.17
> I use sharepoint forms ( InfoPath ) that when submitted they get logged into
> Rt Request 4.0.17.
> I am unable to see the images (Info forms) in the body of the tickets.
>
> I have enabled richtext in t
On Mon, Apr 07, 2014 at 12:14:25PM -0700, losintikfos wrote:
> Hi,
>
> I was wondering if anyone know how to set a RT Config for date format
> "dd/mm/yy". So far this is my configuration;
>
if you really want this, use:
Set($DateTimeFormat, {
Format => 'LocalizedDateTime',
Date => 1
On Mon, Mar 24, 2014 at 01:31:58PM -, Jim Tambling wrote:
>Hi
>
>
>
>I am planning to upgrade our RT instance and move it to a virtual machine.
>As I want to keep RT downtime to a minimum, I plan to install RT 3.8.2 on
>the new VM, import the database and settings from th
On Tue, Mar 11, 2014 at 02:43:22PM +, Bryon Baker wrote:
>Hello All
>
>
>
>Has anyone built a list of comments that can be selected for a ticket when
>closing the ticket?
>
>
>
>Meaning when setting the ticket to Resolved and you are on the edit screen
>have a
On Mon, Mar 10, 2014 at 03:13:26PM -0430, Daniel Soto wrote:
>Hello, i am having issues with the Assets extension.
>
>I am using Debian 7.3, with request tracker 4.2.3 built from source.
>
>I am also using the external auth extension, so i can use our Active
>Directory database fo
On 13/02/2014 21:23, charlyc...@yahoo.com.ar wrote:
> it's working on 4.0.10, my bad. I had seen the extension but I got some
> errors trying to install it and that's why I asked to the list.
>
which kind of errors ...
--
Easter-eggs Spécialiste GNU/Linux
44-46
On Wed, Feb 12, 2014 at 11:34:09AM -0500, Kevin Falcone wrote:
> On Tue, Feb 11, 2014 at 04:28:11PM -0800, charlyc...@yahoo.com.ar wrote:
> > Do you know if there is any extension that allows you to save
> > messages when replying or commenting a ticket like a "draft" where
> > you can go back and
On Tue, Jan 28, 2014 at 04:22:23PM +, Giuseppe Sollazzo wrote:
>
> Hi,
> I'm trying to understand if RT4 can display html e-mails. As far as I
> can see, it has support for sending html out as multi-part e-mails, but
> nothing obvious on the receiving side of things.
>
> The only two things I
On Fri, Jan 17, 2014 at 07:10:43AM -0800, rwzoerner wrote:
>Emmanuel,
>
>Thanks for great input but those things we are already doing.
>The key, though, is that when a new requester IS added, for any reason,
>they need to receive an email (the Autoreply template, actually) letting
On Thu, Jan 16, 2014 at 12:29:12PM -0800, rwzoerner wrote:
> I found a list of condition snippets that was great, but for all it had, it
> missed any examples related to when a new requestor is added.
>
> One scenario is that technicians frequently take a phone call and create the
> ticket for the
On Thu, Jan 16, 2014 at 12:21:54PM -0800, rwzoerner wrote:
> I'm not a Perl programmer and the documentation for RT isn't very friendly
> for folks like me. I'm trying to put the ticket owner's full name in a
> template, for example, and I can't find anything that tells me what the
> possible value
On Thu, Jan 16, 2014 at 06:57:12PM +0100, Eric MAISONOBE wrote:
>
>So i have 2 questions :
>-> what's the way to check if the comment creator is "Enoch root", and in
>this case (and only in this case) to notify the comment to
>'OtherRecipients',
Something like this (untested):
my
On Wed, Jan 15, 2014 at 04:54:38PM +0100, Emmanuel Lacour wrote:
> On Tue, Jan 14, 2014 at 03:36:09PM -0800, Wardrop wrote:
> > Hi,
> >
> > I'm wondering how I would go about adding a "stalled" tickets column to the
> > Quick Search display on the dashb
On Mon, Jan 13, 2014 at 08:45:06AM +, Carl van Litsenborgh wrote:
>Hi,
>
>
>
>Can anyone give me some tips on how to make the queue selection box at the
>top-right corner slightly wider (using rudder theme) in RT 4.2.1
>
create a file named:
local/static/css/my.css
with
On Mon, Jan 13, 2014 at 06:24:31PM +0100, Alexandre LEPREVOST wrote:
>Hello everyone
>
>I'm wondering how to do something simple. I would like to call a script
>not "on" comment but after the comment insert in the database.
>
>Actually this is my condition :
>return 0 unless $
On Mon, Jan 13, 2014 at 12:34:15PM -0800, Joshua Riden wrote:
>Hi,
>
>I am installing Request Tracker 4.2 on CentOS 6.5 with Perl, Apache, and
>MySQL.
>I am using Fetchmail as the MDA, and Postfix as the MTA.
>Google apps is being used as our main email system.
>So far I ha
On Tue, Jan 14, 2014 at 03:36:09PM -0800, Wardrop wrote:
> Hi,
>
> I'm wondering how I would go about adding a "stalled" tickets column to the
> Quick Search display on the dashboard. I've done a Google, but a lot of the
> information seems to pertain to older versions of RT. I'm on RT 4.2.2.
>
>
On Tue, Jan 14, 2014 at 01:03:37PM -1000, Mathew Snyder wrote:
>I'm trying to test postfix locally by sending email via local telnet to
>RT. At the moment I have no relay host configured since I'm attempting to
>use local user accounts as the source address.
>I'm getting the followi
On Wed, Jan 15, 2014 at 03:41:25PM +, Bryon Baker wrote:
>Hello All
>
Hello,
>Is there a way to limit the queues listed in the “New ticket in”
>selection?
>
It's linked to the CreateTicket right the current users hav on queues.
You can also define using the configuration opti
On Mon, Oct 21, 2013 at 09:44:25AM +0200, Emmanuel Lacour wrote:
> >
> > Is there any chance that rt.easter-eggs.org could updated to 4.2. I
> > realise that this is not a Best Practical supported site.
> >
>
>
> For sure, I'm going to do this asap :)
&
On Sun, Oct 20, 2013 at 12:23:13PM +0100, Richard McMahon wrote:
>
> Hi, I am checking some charting feature issues in RT4.0.17 and
> before I report on them I would like to see if they are 'fixed' in
> RT 4.2.
>
> I use rt.easter-eggs.org to check features against our own
> implementation which
On 19/07/2013 10:57, Abdallah TABI wrote:
Good morning RT,
Hi,
We are new user of your solution RT, we encounter an issue during the
installation of the version 4.0.13 on an Ubuntu 12 environnement.
Apache is not able to start because the system can't locate a perl file,
see below the error
On Mon, Jun 24, 2013 at 04:35:12PM +0100, Gary Mason wrote:
>
> When a user clicks on the ticket bulk update link now, they get a screen with
> the tickets on and then a very long wait before the list of users is given to
> them. Before last week, this list just contained our local users, but n
On Mon, Jun 24, 2013 at 08:26:53AM -0700, namespace wrote:
> I have a custom field entry that when selected, I want to automatically add a
> watcher to the ticket in question. As it stands, this CustomField called
> *'Service Type'* has an entry for PO's that when selected should add
> 'purchas..
On 19/06/2013 22:18, Daniel Tinoco-Silva wrote:
> Start Date: { $Ticket->CreatedAsString }
this syntax should work (not tested):
Starts: { $Ticket->ISO }
look here for available fields:
http://www.bestpractical.com/rt/docs/4.0/RT/Action/CreateTickets.html#Acceptable-Fields
On 15/06/2013 21:27, Nathan Cutler wrote:
Hello everyone.
I'm about to embark on an RT migration from an existing instance
(running 4.0.13) to a new one (also 4.0.13). My use case is somewhat
specific in that:
1. the RT user ID values are different between the two instances
2. I only need to mi
On 14/06/2013 20:32, Daniel Tinoco-Silva wrote:
Hi,
Thank you so much for your response. One more question: when you say
Condition: OnQueueChangeFromaAToB (write it yourself ;))
Action: CreateTicket (a built in action)
Could I do that through the User Defined conditions and actions in the Use
On Fri, Jun 14, 2013 at 02:29:56PM +, Daniel Tinoco-Silva wrote:
>I have two queues (A and B). When a specific field is changed in Queue A,
>an action is triggered, which creates a ticket in Queue B. Part of the
>scrip is:
>
>
>
>$TicketObj->Create( Queue => $queue, Subje
On 13/06/2013 19:10, john boris wrote:
We use our rt3.6.6 instance to store reports from our system. Is there a
way I can do an SQL against the database to extract these files without
going into each ticket separatley?
Look at this script for an example:
http://git.home-dn.net/?p=manu/rt-scr
On Wed, Jun 12, 2013 at 03:46:29PM -0500, Ken Johnson wrote:
> We find that the best way for us to manage user rights is to create a number
> of groups, assign global rights to the groups, and then assign users to the
> appropriate group.
>
> I'm trying to work out how to assign global rights to a
On Wed, Jun 12, 2013 at 02:15:41PM +0100, Gary Mason wrote:
> Hi,
>
> I was wondering what people on here think of being the best way to
> handle tickets automatically created by incoming junk mail.
>
> We get more than a fair few tickets created like this, and our
> support desk manager would li
achments in a dedicated directory per ticket.
#
# Copyright (C) 2011-2013 Emmanuel Lacour
#
# This file is free software; you can redistribute it and/or modify it
# under the terms of the GNU General Public License as published by the
# Free Software Foundation; either version 2, or (at your o
On Tue, Jun 11, 2013 at 03:57:00PM -0400, romain.peliss...@bell.ca wrote:
> Hi,
> Maybe that sound as a stupid question but can you tell me what is the MAX
> value for a ticket ID? Is there a end-of-the-world ticket id limit?
> I have been asked for this question and pretty sure that at 10 it
On Fri, May 31, 2013 at 09:09:54AM -0700, globo wrote:
> Hi
>
Hi,
> Does anyone have a script to alert a group when a ticket/request is placed
> in a Stall condition.
>
> I use the following to alert the group
>
> To: { my $group = RT::Group->new( $RT::SystemUser );
> $group->LoadUserDefine
On Thu, May 30, 2013 at 05:06:36AM -0700, scott.dalzell wrote:
> We currently have 2 RT servers on site, one running RT3 (ticket numbers
> 1-11,000) and another running RT4 (ticket numbers 15000+).
>
> We are planning to phase out the RT3 machine but in the mean time I want
> both RT machines to b
On Thu, May 30, 2013 at 09:55:11AM +0200, Danie Brink wrote:
>Hi there RT Users List.
>
Hi,
>Is it possible for us to change the SQL query that is run for the "RT at a
>glance" front page that shows the last 10 unowned new tickets? With our RT
>Ticket count hovering around 4milli
On Thu, May 23, 2013 at 04:52:17PM +1200, Chris Foster wrote:
>
>I am trying to setup against ticket in a certain queue where a group of
>custom fields show based on a value of another custom field (as a
>combobox). This is so that it prompts users to fill out the relevant
>custom
On Wed, May 29, 2013 at 01:48:11PM +0200, Albert Shih wrote:
> Hi
>
> In fact I don't known if it's a bug from 4.0.13 because it's not a feature
> we use a lot. But it's not working in 4.0.13
>
> When we use the web interface to create a response (or comment) we can
> add a new recipients. When w
On 21/03/2013 12:38, Michele Bergonzoni wrote:
> I have a custom scrip where I want to distinguish whether the ticket was
> created via email or via web.
>
> Now I am looking at ther "Received:" header of the first attachment of
> the first transaction of the ticket:
[...]
> This apparently work
On 22/03/2013 10:12, Emmanuel Lacour wrote:
> [...]
whoops, didn't read the full threat, this as already been answered ;)
--
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00
On 21/03/2013 22:35, Billington, James wrote:
>
>
> If I understand you all correctly it appears that if I use the sendmail -f
> argument it will only change the "Return-Path" header. If that's true then
> the documentation is confusing. Maybe a note should be added to the
> documentation clar
On Tue, Mar 05, 2013 at 06:13:34PM +0100, Joerg Dorchain wrote:
> Hello,
>
> my problems has been solve by studying some source code.
>
> The approval process could benefit from an example with explanations ;-)
>
did you read this:
- docs/customizing/approvals.pod
- http://requesttracker.wiki
On Tue, Mar 05, 2013 at 10:49:16AM +1100, LachieC - Vanbar wrote:
> Good day,
>
> I've recently deployed RT 4.0.4 in the small business I work for, it
> is proving highly useful and productive. I've started out by
> creating a small group of test users to trial the system while we
> get it off the
On Mon, Mar 04, 2013 at 11:14:28PM +, Tony Arnold wrote:
> Is there a plugin or has anyone done any work on integrating RT with
> BMC Remedy?
>
I don't think so.
> Our investigations get sent to e-mail addresses that automatically
> create tickets in Remedy. We get an automatic reply acknow
On Mon, Mar 04, 2013 at 07:58:00PM +0200, Alexander Kucheryuk wrote:
> My linux knowledge is very limited. Which MTA would you advise to
> use ? (Eg. easier to confgiure and maintain, wider support such as
> examples, etc). My distro is CentOS 6.3 64bit.
>
postfix
--
Easter-eggs
On Mon, Mar 04, 2013 at 11:25:28AM -0500, Kevin Falcone wrote:
> [...] Alternately, use a real
> MTA in relay-only mode, this helps ensure mail won't be lost.
>
+1 having a local mta is a must have and really easy to configure and
manage (such as a postfix listen on the loopback). With a true mt
On Fri, Mar 01, 2013 at 08:50:32PM +, Bunker, Robert wrote:
> I have ParseNewMessageForTicketCcs enabled and new cases created by email do
> add CC'd addresses as CC roles on the ticket.
>
> The problem I am having is that any subsequent email communication from
> people that include new add
On Wed, Feb 27, 2013 at 10:28:35PM +0100, Diego Roccia wrote:
> With the second box I'm experiencing some problem in configuring it exactly
> as they asked me.
> The problem is the "Take" link. I want it not to take the browser on the
> ticket page, but to stay on dashboard page (reloading it)
>
On Tue, Feb 26, 2013 at 03:01:46PM +, Raymond Corbett wrote:
>option value="<%$session{'CurrentUser'}->id%>" ><%><&|l&>Me
>
you're missing a "/":
<&|/l&>
--
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité
P
On Fri, Feb 22, 2013 at 06:13:25PM +, Raymond Corbett wrote:
>
>Quick Ticket Creation Owner defaults to ‘Me’ We would like the
>default to be ‘Nobody’
>
no configuration way for this, you have to patch the file
"share/html/Elements/QuickCreate" (not that difficult, but docu
On Fri, Feb 22, 2013 at 07:03:48AM -0500, Joe Kirby wrote:
> I have installed the extension, with help from Rus (Thank You), to
> require mandatory fields be filled in prior to a response or comment.
> Is there a way to enforce this on any update except the queue change?
> I hav
On Thu, Feb 21, 2013 at 05:14:11PM +, Raymond Corbett wrote:
>No problem setting the global look of RT at a Glance for all users.
>
>My question. How can one globally change the Display Columns in the
>portal Newest Unowned Tickets?
>
>By default the columns are id, subjec
On Tue, Feb 19, 2013 at 08:07:00AM +0100, Robert Wysocki wrote:
> Hi,
>
> I would like to exclude one of Queue AdminCc's from a certain
> notifications. The perfect way would be to create a custom role, but
> from what i've googled it is not implemented yet.
>
> Is there any other way?
>
the u
On Mon, Feb 18, 2013 at 04:04:20PM +0100, Oli wrote:
> Hi,
>
> i have a question regarding the "time left" field. Is it possible to
> configure that this field will automatically updated by the "time
> worked" field? So when an technician post his work and enters the
> time for it, that this will
On Wed, Feb 20, 2013 at 01:37:42AM +, Thomas Lau wrote:
>
>Does anyone know how to show all CC email address on the ticket itself
>when email out?
>
what do you mean by CC: permanent ticket/queue CC or CC filled when
responding/commenting a ticket?
-> permanent ticket Cc are visibl
On Mon, Feb 18, 2013 at 03:30:15PM +, Richard Eibrand wrote:
>Hi folks,
>
>I’ve been trying to create a report that I currently generate manually.
>One to the requirements of this report is to calculate the average time to
>close a ticket.
>
>I export the spreadsheet for t
On Thu, Nov 15, 2012 at 12:55:40PM -0500, testwreq wreq wrote:
>We have sendmail on ubuntu for a new install of RT 4.0.8
>�
>I have added the following 2 lines in RT_SiteConfig.pm file
>Set($SendmailPath, "/usr/sbin/sendmail");
>Set($SendmailArguments, "-oi -t");
>�
>I w
On 16/04/2012 18:32, Emmanuel Lacour wrote:
On 16/04/2012 18:11, Richard McMahon wrote:
Hi, The Easter Egg Demo sites do not seem to have it.
http://rt.easter-eggs.org/demos/
yes, this is pretty outdated :(
I'm going to update this soon ... lack of times those days/weeks/months :(
On 16/04/2012 18:11, Richard McMahon wrote:
Hi, The Easter Egg Demo sites do not seem to have it.
http://rt.easter-eggs.org/demos/
yes, this is pretty outdated :(
I'm going to update this soon ... lack of times those days/weeks/months :(
On Fri, Dec 09, 2011 at 11:02:52AM +0100, Stefan Vollmar wrote:
> Hi,
>
Hi,
> quick question: I replied to a mail which had been sent via an RT
> queue. The corresponding case was closed but apparently re-opened when
> my reply arrived. Is this the expected behaviour? (I would not mind at
> all,
On Tue, Nov 29, 2011 at 11:08:03AM -0500, Joe Harris wrote:
> Has anyone ported the Calendar plugin to rt4? I installed it in the
> new version (4.0.4). It shows on the home screen, but there is not a
> link to the full calendar on the home screen as it was in 3.8.7. I
> did some research and fo
On Wed, Aug 17, 2011 at 07:11:51AM -0700, John Allman wrote:
>
>weaken is only available with the XS version of Scalar::Util at
>/root/hold/rt-4.0.1/sbin/../lib/RT/Interface/Web/Menu.pm line 57
>
You're using RH Scalar::Util? Try installing the CPAN version.
RT Training Sessio
On Tue, Aug 16, 2011 at 01:59:46PM -0400, Gilbert Rebeiro wrote:
> Hi,
>
> We have 2 email addresses (1 for english speaking clients and 1 for
> french speaking clients) that receive ticket requests.
>
> I was wondering if anyone can help with an example of a scrip that
> would send a different a
On Mon, Jun 06, 2011 at 12:50:46AM -0400, Matthew Rindfleisch wrote:
> > Set(@ActiveStatus, qw(new open XXX stalled));
> > Set(@InactiveStatus, qw(resolved XXX rejected deleted SPAM));
> >
> >
> > I have done so and had my hosting service, Gossamer Threads, reset the RT
> service. As opposed to las
On Fri, May 27, 2011 at 02:35:42PM +0200, Lars Reimann wrote:
> Hi,
>
> it should be possible to create a new ticket based on text of a
> current correspondence.
>
there is a ticket on this subject:
http://issues.bestpractical.com/Ticket/Display.html?id=16496&user=guest&pass=guest
it just need
On Tue, May 24, 2011 at 08:31:37AM -0400, Kyle Thomas wrote:
> Ok I have searched extensively about how to create a child ticket in a
> different queue then the parent and I have found that ...
>
just use the following extension:
http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/
On Mon, May 23, 2011 at 02:45:05PM +0100, Gary Holmes wrote:
>Hi all,
>Have upgraded to RT4 (from 3.8.4) and I have to say it went really well,
>so much so that the "beta" became the "final" in one hit. Well done all at
>Best Practical.
>Only thing that does not seem to work any
On Fri, May 13, 2011 at 04:57:27PM +0200, COSTARD Géraldine wrote:
> Hi,
Hi,
> I want to merge two databases.
> Is there anybody who has already done that ?
> If so how did you do ?
>
The main difficulty is to handle the fact that you have conflicts
between several objects IDs (tickets Id,
user/
On Tue, May 10, 2011 at 01:00:07PM -0700, Kenneth Crocker wrote:
> To list,
>
> I'm trying to ensure that a date & time entry for a custom field is correct.
>
You may also:
- use the patch [1] if you're running 3.8.x to have a "Date" type for
customfields
- upgrade to 4.0.0 which has builtin
On Tue, May 10, 2011 at 10:00:46AM -0700, aseim99 wrote:
>
> Please do not tell me to look into procmail , etc coz my manager is bound
> for this way only.
>
tell your manager to call me, I will explain him that he is going the
wrong way ;)
seriously, to do what you want it's really easier to
On Thu, May 05, 2011 at 11:00:43AM +0200, sk wrote:
> Hi,
>
> I installed RT4 and wonder where the Reports are gone?
> In RT3.8 there are located under Tools -> Reports. I can't find this in
> RT4.
> Are the reports at a different location now?
>
No, this was very basic reports which you can mak
On Wed, May 04, 2011 at 09:02:28AM +, Johan Sjöberg wrote:
> Hi.
>
> This sounds great. Is this script one of the methods at
> http://requesttracker.wikia.com/wiki/MySQLToPg ?
>
I used a script inspired from AndreSachs one (slightly modified because
I had MySQL encoding changes to handle at
On Wed, May 04, 2011 at 08:01:58AM +, Johan Sjöberg wrote:
> I wanted to ask the same question, so I know if I should do the
> migration before or after upgrading to RT 4.
> There are a lot of different methods on that page, and the simplest
> ones seem to be just dumping the MySQL database and
On Tue, Mar 22, 2011 at 11:30:52AM -0400, Vance Walsh wrote:
>Is there a search method to search based on relative date?
>For example a search which should all ticketing last contacted within 3
>days. I want to keep this search and not have to change the calendar date
>constantly
On Fri, Mar 18, 2011 at 04:51:22PM -0400, Drew Hahn wrote:
> Hi All,
>
>
>
>
> What I’m hoping to see in the RSS is either the last Correspondence or
> Comment in the ticket, or the Create statement if it is new. I can change
> the command to $Ticket->Transactions->Last->Content but it will si
On Tue, Mar 15, 2011 at 12:43:59PM -0400, Sullivan, Rob wrote:
>I’m seeing some unusual behavior on an RT 3.8.9 system just upgraded from
>3.6.6. It has to do with pasting text from Outlook or Word into a ticket,
>and results are different from browser to browser. Results seem to be t
On Tue, Mar 15, 2011 at 07:46:09AM -0500, Pena, Christian wrote:
>This is something that has probably been asked on the lists many time so
>bear with me.
>
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg28060.html
;)
On Tue, Mar 15, 2011 at 11:31:50AM +, José Gregorio Díaz Unda wrote:
> Hi all and thanks in advance.
>
> How can I delete reminders in RT 3.6.8 ?
>
Just display the related ticket, select the reminder in the reminder
"widget", click on "Save" in this widget.
You can also have more control o
On Thu, Feb 10, 2011 at 01:25:19PM -0500, Joe Kirby (gmail) wrote:
>
> RT::CustomField->new( $QueueObj->*??Requestor.RealName??
>
$self->TicketObj->Requestors->UserMembersObj->First->RealName
returns only the first requestor of the ticket if there is more than one
requestor...
On Mon, Feb 14, 2011 at 04:56:04PM -, Matthew Hattersley wrote:
> We have a SLA measurement of an initial response to a ticket of 4 hours.
>
>
>
> From what I can tell this would be the time difference between the
> created and started field.
>
>
>
> I'd like to be able to graph this di
On Tue, Feb 15, 2011 at 02:40:08PM -0800, Gary Greene wrote:
> I'd like to add the two queues we have into the sidebar of the RT interface.
> I'm trying to find which files are used to build these out. Any pointers as
> to where to look for this would be useful. Thanks.
>
share/html/Elements/Tab
On Tue, Feb 22, 2011 at 07:03:34AM +1000, Joanne Keown wrote:
> Hi,
> Does anyone have any idea about my query below? Would love any suggestions...
>
you can disable a global scrip that does notification by creating an
empty template in the queue with the same name as the template used by
the g
On Tue, Feb 22, 2011 at 07:54:14AM +0200, Jason Doller wrote:
> Hi Everyone
>
> When editing a queue I often find the "Subject Tag" field blank. The
> emails vacillate between what the value should be, and what the
> default is, but I am unsure whether I do anything to cause the
> inconsistency.
On Mon, Feb 14, 2011 at 05:07:08PM -0800, Simon Gao wrote:
> Hi,
>
> While trying adding an email address to a user account, I got following
> error:
>
> User 23902: EmailAddress: Illegal value for EmailAddress
>
> The email field is currently blank. The email address is valid.
>
> How to fix t
On Mon, Feb 14, 2011 at 01:39:51PM -0600, Max McGrath wrote:
> Hello -
>
> We are using RT 3.8.8 on Ubuntu 10.04.
>
> We are looking for a simple way to track how our tickets are being created.
> Right now tickets get created in any number of way:
>
>- User e-mails problem directly to RT
>
On Wed, Jan 26, 2011 at 09:50:29AM -0600, Chris Barnes wrote:
> (noob question)
>
> So I see there are some discussions about something called "child
> tickets". From what I believe this means, this would be something
> quite useful for us.
>
>
> So how do I create a ticket that is a child of
On Wed, Jan 26, 2011 at 10:35:45AM -0500, Kevin Falcone wrote:
>
> I usually do Set($MailCommand, 'testfile');
or /bin/cat to get those mails in RT logs ;)
On Wed, Jan 26, 2011 at 02:26:58PM +, Dominic Hargreaves wrote:
> I do not recommend this method of altering Debian packaged software, as
I fully agree ... but didn't had time to explain a more complete process
;)
On Wed, Jan 26, 2011 at 05:34:38AM -0700, Patrick O'Leary wrote:
> in the demos, posted via the wiki, email notifications are disabled. i
> would like to disable emails while I work out initial configuration.
> how is this done? thanks in advance.
>
I do this the ugly way by setting:
Set($Sendma
On Tue, Jan 25, 2011 at 11:18:10AM +1100, Chris Herrmann wrote:
>Hi Emmanuel,
>
>Thankyou for your reply, I had almost given up. My apologies in advance, I
>don’t know perl and am only light technical...
>
>If I try to execute the below I get a variety of errors, but the first
>
On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote:
> Take, to take, I want the ticket.
>
> Taken, having been took, I have the ticket.
>
> That said, I have my doubts that there is an answer. Adding extra statii was
> easy enough, but there is a warning in the config:
>
> > DO NOT DEL
On Mon, Jan 24, 2011 at 09:33:13AM -0500, Narayanaswamy, Nagaraj wrote:
>Is there any way in RT where we could avoid ticket creation if the
>“Request Tracker” is not part of “To” list. We have emails auto creating
>tickets from some novice users who just CC emails to the Request tracker
On Tue, Jan 11, 2011 at 05:12:58PM -0600, John Alberts wrote:
> I would like to change the default string about the content box when
> creating a ticket depending on the queue name. The current text is
> 'Describe the issue below' and I'd like to change it to be something
> more queue specific. I
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