[rt-users] Error in e-mail dates

::Date used date::parse to make 1970-01-01 28800 (/opt/local/lib/RT/Date.pm:211) The timestamps in the web interface are correct local times. Here's what is in my RT_SiteConfig.pm: Set($Timezone , 'US/Pacific'); Can anyone suggest what the problem is here? Thanks, Gene -- Gene LeDuc, GSEC

[rt-users] Requestor can't see outgoing mail in Self Service

the random password he was assigned? Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

Re: [rt-users] Requestor can't see outgoing mail in Self Service

Thanks for your reply on this, Joe. At 09:03 AM 3/2/2007, Joe Casadonte wrote: On 3/1/2007 3:16 PM, Gene LeDuc wrote: Is this a bug or expected behavior? Have I given the Requestor role the appropriate rights? Just eyeballing it, it looks OK. Have you tried turning on debugging

Re: [rt-users] Requestor can't see outgoing mail in Self Service

-mail. At 09:03 AM 3/2/2007, Joe Casadonte wrote: On 3/1/2007 3:16 PM, Gene LeDuc wrote: Is this a bug or expected behavior? Have I given the Requestor role the appropriate rights? Just eyeballing it, it looks OK. Have you tried turning on debugging and looking in the log? -- Gene LeDuc

[rt-users] Extracting data from create e-mail

the body of the e-mail? If someone already has a scrip that does this, feel free to share it! Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

[rt-users] Setting custom field value via template

= 1 ); unless( $st ) { $RT::Logger-warning( Couldn't set $CFValue as value for CF $CFName:. $msg); } } } Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin

[rt-users] Ticket creation timeline

condition to populate the custom fields with the prep code and then use my template to send an e-mail that references the custom field data? Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http

[rt-users] Critical webmux.pl error

/Mason/ApacheHandler.pm line 1029 (/opt/local/bin/webmux.pl:125) Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Action on queue transfer

is 6, but I don't like hard-coding buried linkage stuff into routines. -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

[rt-users] Preventing Autoreply for certain queues

created generates the following message in my error log [error]: error: unexpected end of header. The Content field for my blank Autoreply template in the database is an empty blob, same as the Global Blank template. I even set the description the same A blank template. Thanks, Gene -- Gene

Re: [rt-users] Critical webmux.pl error

]: Apache2::RequestIO::rflush: (130) Software caused connection abort at /opt/local/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 1029 (/opt/local/bin/webmux.pl:125) -- Gene LeDuc, GSEC Security Analyst San Diego State University

Re: [rt-users] Preventing Autoreply for certain queues

It was getting to be a pain trying to work around the defaults, so I followed your lead and disabled them all. Works exactly the way I want it now, thanks for the advice. At 10:46 AM 3/22/2007, chaim rieger wrote: Gene LeDuc wrote: I want to create tickets in a queue without generating

[rt-users] Scrips: User Defined actions and Templates

. Is there a command that I can put into my custom action that will launch either an arbitrary template or the one that is in the Template field? Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com

Re: [rt-users] Scrips: User Defined actions and Templates

to the ticket. I thought that putting the code in the prep code and returning a 1 would do it, but nothing happens with the template. At 06:28 AM 3/26/2007, Stephen Turner wrote: At Friday 3/23/2007 07:34 PM, Gene LeDuc wrote: Hi All, I want a scrip to use both a User Defined action and a template

[rt-users] Order of transactions

that IP is not null. That would keep the e-mail from going out with a null IP, but then the scrip condition would not be satisfied when the IP value does finally gets modified. Has anyone else conquered this issue? Or am I missing something pretty basic? Thanks, Gene -- Gene LeDuc, GSEC Security

Re: [rt-users] Question about autogenerating custom fields

and it would render 5 different fields. I know out of the box, RT does not have this capability, but what I'd like to know, if this is doable and has someone done this already and maybe perhaps point me to the right direction. Thanks in advance. Enrique -- Gene LeDuc, GSEC Security Analyst

Re: [rt-users] Order of transactions

the IP change before the State change triggers the scrip, then it would work. Gene LeDuc wrote: Hi All, I saw a post with a similar issue a while ago, but the solutions offered don't fit my situation. I have 2 custom fields, IP and State. IP is a single value text field and State is a single

Re: [rt-users] Order of transactions

and return 1 piece of info at a time in a top down design and it worked. Maybe it will for you as well. Kenn LBNL Gene LeDuc wrote: Hi Kenn, At 12:35 PM 4/4/2007, you wrote: Why don't you put some code in the IP E_mail template to grab the transaction value? I do check for the IP

Re: [rt-users] Question about autogenerating custom fields

Hi Enrique, Here are the functions I use for populating and reading CFs in scrips and templates. I just wrapped function headers around the the code I found in the wiki. The get_custom_list function uses brute force to find the CF Id because I got tired of trying to figure out how to get it

Re: AW: [rt-users] CustomField transactions not being created

That was the hint I needed. The function I was using wasn't setting the RecordTransaction bit, so the transaction was invisible. I changed the function after reviewing the dirk pape code and it's working now. Thanks! Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University

Re: [rt-users] TransactionBatch scrip trouble

/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University

[rt-users] Retrieving OldReference values from Transaction

it to return the referenced value instead of the reference id, but so far it's beaten me. I've also looked at the wiki pretty thoroughly, but I haven't found anything there that does this. There's plenty about $self-TransactionObj-OldValue, but nothing about OldReference. Thanks, Gene -- Gene

Re: [rt-users] Retrieving OldReference values from Transaction

it needs to undo a reference or just return a value from the table when you grab $self-TransactionObj-OldValue and returns whatever is appropriate. Very nice! Gene At 01:45 PM 4/12/2007, Gene LeDuc wrote: Can someone tell me how to retrieve the value that is referenced by $self-TransactionObj

[rt-users] Template won't fire when scrip condition is true

Hi All, I've been scratching my head over this for 2 days and haven't been able to solve it. I have a scrip that is not firing the Notify Others action when its user-defined condition is true. The scrip fires, the condition is true, but the execution chain simply ends without the template

Re: [rt-users] Form input interface

. Kenn LBNL -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] Template won't fire when scrip condition is true

. If the template was messed up somehow, is there a way to show that it's actually being run and silently failing (other than logging debug statements at the beginning)? At 11:08 AM 4/17/2007, Stephen Turner wrote: At Tuesday 4/17/2007 02:00 PM, Gene LeDuc wrote: Hi All, I've been scratching my head

Re: [rt-users] Form input interface

Here's the OnCreate scrip I use to create a DNS ticket from e-mail that is sent by a web form after a user fills it out. The e-mail consists of 2 lines. The first is the string that I chose to use to separate the fields and the second line contains all the data separated by the string on the

Re: [rt-users] Template won't fire when scrip condition is true

template Still no e-mail. I'm convince that the template is not getting run. But RT is indicating that it should be. At 11:08 AM 4/17/2007, Stephen Turner wrote: At Tuesday 4/17/2007 02:00 PM, Gene LeDuc wrote: Hi All, I've been scratching my head over this for 2 days and haven't been able

[rt-users] ACE to Suppress History display

in the queue). It just shows him more than we want him to see. Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Problems with scrips modifying custom filed values

it does. The function I call to update the custom fields is the AddCustomFieldValue, from Record.pm. The custom fields are defined global for tickets in all queues. (RT 3.6.1, MySQL 4.1.12) Does anyone have an idea of what to do to fix this problem? Thanks, Silvana -- Gene LeDuc, GSEC

Re: [rt-users] ACE to Suppress History display

already has the rights to login to RT and see his ticket (the ShowTicket right is granted to Requestor in the queue). It just shows him more than we want him to see. -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http

[rt-users] Date-related warnings in RT log

someone else's perl to be able to tell. I'm not even that good at decoding my own perl code sometimes! Regards, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

[rt-users] Slightly OT: Business::Hours question

DNS:35:Commit (New Ticket): curtime: 1177093966, bus_hours_duetime: -1 ((eval 327):43) Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

Re: [rt-users] Scrips and Custom fields values

This behavior doesn't seem to apply to all fields. I've gotten it to revert when my scrip modifies Owner and a custom field, but if I modify Priority it doesn't get undone. I've sent it to rt-bugs. At 12:48 PM 4/23/2007, Gene LeDuc wrote: I think I know what is happening. At least

[rt-users] Business::Hours anyone?

Hi All, If anyone has used the Business::Hours module successfully, I have what should be a pretty simple question. Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman

[rt-users] Adding Owner to SelfService ticket display

this? Or even an ugly and difficult way? Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

Re: [rt-users] Business::Hours anyone?

: 1177531500, duetime: -1 ((eval 362):43) I expect the $duetime result to be ($curtime + 5 business days), or exactly 1 real week from $curtime. Any thoughts on where I should start looking? Thanks, Gene At 10:39 AM 4/25/2007, Robert Long wrote: Gene LeDuc wrote: Hi All, If anyone has

Re: [rt-users] Business::Hours anyone?

', End = '23:30' }, 6 = { Name = 'Saturday', Start = undef, End = undef } ); ( notice the missing { and } ) .r' Gene LeDuc wrote: Hi Robert, When a ticket is created I want to include a statement in the e-mail to the requestor that the ticket should be closed in 5 business days

[rt-users] Resolve not sending Message to requestors

to the requestor? Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

Re: [rt-users] assigning a ticket to a user

a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] assigning a ticket to a user

! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security

Re: [rt-users] assigning a ticket to a user

the owner to C So I think I need to check if the one who is answering the message is AdminCC Some thin like $self-TransactionObj-CorrespondingActor-Id; ? thanks again Gene LeDuc wrote: I could have it wrong, but it is working for me. Here's how I understand it: When the e-mail comes

Re: [rt-users] Help with scrip

-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University

[rt-users] Warnings in log, help please

): return ($self-TransactionObj-Type eq 'Status' $self-TransactionObj-NewValue eq 'resolved'); Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Collapsed View of Ticket?

Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Adding Delete Button

/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University

[rt-users] Can unprivileged users modify CF?

of debugging scrips, and using the web would be much easier (if it's possible). Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] RT 4

://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http

Re: [rt-users] RT 4

to have custom fields that are hidden in the ticket. I would use these for process flow-control or just to store info that no one really If I understand your needs, for those 2 you can perhaps use RT::Attribute. -- Gene LeDuc, GSEC Security Analyst San Diego State University

Re: [rt-users] Creating a customer drop-down multi-select menu with a remote SQL query

a trainwreck as our last one was (due to lots of customization inside RT itself). Any clues or steers in the right direction would be appreciated :) -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com

Re: [rt-users] getting Custom Field Values for Users

://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover

[rt-users] Can unprivileged user modify a ticket?

, but I don't want to make them privileged users in order to do this. If you know how to let unprivileged users modify tickets, I'd appreciate hearing from you. Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http

[rt-users] Can I abort a ticket creation?

begun? Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover

Re: [rt-users] Wierd result

about TransactionBatch, so I know I have to enable that, but I'm not sure how to approach evaluating a single CF or even how to get it to be evaluated before sending a notification and changing the status. Any help here would be greatly appreciated. Thanks in advance. Kenn LBNL Gene LeDuc wrote

[rt-users] Same user has several e-mail addresses

. Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] Problem with taking ticket under RT 3.6.3 (WebURL or WebPort issue ?)

, 443); but still no luck. I must admit I am kind of loss on that one. -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

[rt-users] Overlays question

code intact), or can it contain just the modified method definition? Obviously I'm not real clear on how overlays work and the book doesn't touch on this very much. Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University

Re: [rt-users] Trouble with notification scrip

-NewValue eq Reviewing Request}; -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

Re: [rt-users] Trouble with notification scrip

not just another eq? Another question; I was under the impression that if the code failed, nothing happened. In my case it seems that the code was wrong, but I was getting a notification no matter what. That doesn't make sense. Kenn Gene LeDuc wrote: Kenn, you're using curly brackets

Re: [rt-users] httpd won't start, any suggestions?

might figure this out? -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover

Re: [rt-users] Way to list priority in response email

support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Combine scrips

to resolved. Gene At 10:02 AM 5/22/2007, Kenneth Crocker wrote: Thanks to Gene LeDuc and Stephen Turner I got my notification scrip working and another scrip to modify another custom field using the same condition code. When I tried to combine them into 1 scrip, I either got

[rt-users] Reminders

Can someone point me to decent documentation on how to use Reminders and what they are good for? I haven't found anything in The Book or the online User Manual, and I haven't stumbled across any documentation in the wiki. Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State

Re: [rt-users] Posting directly into RT via external web application

PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

Re: [rt-users] Programmatically Sending Emails

and have it sent out that way. Is this possible? -Stark -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

Re: [rt-users] Date-Field in Mails changing

a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] Create new ticket as stalled

-- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

Re: [rt-users] CustomField in Templates OWNER field

://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

Re: [rt-users] global: change Comment to Correspond

to be Correspondences?! This surely needs to be done directly in the database.. any hints (UPDATE .. SET)?! :) Greets, joey -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

Re: [rt-users] List in a queue?

the printer name as well? I'm not much of a programmer. So something simple would be great. Forgive my ignorance if there is a way to do it and I can't figure it out. Thanks for your time. Christopher Moughan -- Gene LeDuc, GSEC Security Analyst San Diego State University

Re: [rt-users] Custom Field format

-- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

Re: [rt-users] Scrip custom condition question

://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http

Re: [rt-users] Selecting data directly from RT db

than doing the same thing on RT query builder, like 3 or 4 tickets difference. Any tought why? * How I select custom fields from tickets? Are they associated with queue or in other database? Thanks in advance for any help. []s Jose P. E. Junior -- Gene LeDuc, GSEC Security Analyst San

Re: [rt-users] Delete large attachment

from an ubuntu package. Server version of dapper drake 6.06 LTS (webmin shows this as 6.06.1) Webmin version 1.320 PostgreSQL version 7.4.12 (With schemas) Please let me know if you require any other information. Thanks in advance, Tim -- Gene LeDuc, GSEC Security Analyst San Diego State

RE: [rt-users] Delete large attachment

? They are stored in the ObjectCustomFieldValues in the LargeContent field, correct? Would you do the same for that table? Thanks, - Stark -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

Re: [rt-users] Priority escalation question

it was created? -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's

Re: [rt-users] Question about Dates in DB

hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] Problem with ExtractCustomFieldValues

-3.6.1//lib/RT/Scrip_Overlay.pm:514) Anyone know what's happening here? -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] AutoReply vs Notify

://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http

Re: [rt-users] Self-service ticket creation

a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] Custom Field value mandatory on resolve

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst

Re: [rt-users] Assigning owner on reply

Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University

Re: [rt-users] Forcing Status Changes

a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] track number of tickets by a user or email address

with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Queue change transactions

help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University

Re: [rt-users] Scrip needed that automaticaly closes tickets with a special subject

://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http

Re: [rt-users] On Correspond/Comment Notify Owner?

a scrip per change type or is there one global condition? thanks! -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] Forcing Status Changes

or anywhere to look up? Thanks again! Mario Gomide Gene LeDuc escreveu: Hi Mario, What you want to do can be done in RT with an OnStatusChange scrip that checks $self-TransactionObj-OldValue and $self-TransactionObj-NewValue. If the values don't meet your criteria, change the status back

Re: [rt-users] Autoreply scrip doesnt execute

as it should? -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] help with script.

another scrip that adds a corresponder as a Cc. -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] relogin necessary after changing/creating queue

Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi

Re: [rt-users] Email Notification On Create

that gets and email address into CC, we only want to pull and email out and do not modify that Ticket at all. BTW we are not very used to RT Scripts Regards, Seb.- -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http

Re: [rt-users] SetStatus and SetOwner scrip question

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State

Re: [rt-users] SetStatus and SetOwner scrip question

, Mathew Snyder wrote: I did what you suggested. It still isn't having an effect. The owner doesn't change nor does the status. Keep up with me and what I'm up to: http://theillien.blogspot.com Gene LeDuc wrote: Hi Mathew, If you have that code in the Cleanup area, make sure you have a return

[rt-users] Tickler program for tickets approaching their due date

features I'd like to hear about them. The usual disclaimers apply: If anything bad happens it's your fault, not ours, for trusting a script that you didn't write. Regards, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University rt-tickler.pl Description: Binary data

[rt-users] Remove RT signature from subject line

, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] Remove RT signature from subject line

= ''; } } $self-TemplateObj-MIMEObj-head-replace( 'Subject', $tag$sub ); } } 1; === End SendEmail_Local.pm = -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi

Re: [rt-users] Seeking notification method advice

://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

Re: [rt-users] Seeking notification method advice

for each different building right? Next question: Who can build this for me? It's well outside my perl comfort zone, and I'll pay the going rate. Send me a private email if you're interested. Thanks. -Tim On Wed, Aug 22, 2007 at 10:33 AM, in message [EMAIL PROTECTED], Gene LeDuc [EMAIL

Re: [rt-users] Seeking notification method advice

previous post together with the above snippet and you should have a scrip and template that will do what you want. Regards, Gene At 02:40 PM 8/22/2007, Gene LeDuc wrote: Hi Tim, I'm not volunteering to build a custom module, but I don't think you need one. I'm pretty sure you can do what you

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