It's just mis-leading and does not report write permission errors.
-Todd
On Sep 28, 2011, at 1:37 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Sep 27, 2011 at 08:45:24AM -0400, Todd Chapman wrote:
No checking of ModifyCustomField right is done, so all CFs are presented
No checking of ModifyCustomField right is done, so all CFs are presented as
editable when some are not.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC,
Wow, I'm losing it. Thanks Thomas.
On Tue, Sep 27, 2011 at 9:00 AM, Thomas Sibley t...@bestpractical.comwrote:
On 09/26/2011 10:22 PM, Todd Chapman wrote:
Where in RT 4 would I revoke a system-wide ModifyCustomField right for a
user defined group? I believe this right was granted in RT3
Hi RT Users,
Where in RT 4 would I revoke a system-wide ModifyCustomField right for a
user defined group? I believe this right was granted in RT3.
Here's the query that HasRight eventually performs:
mysql SELECT * FROM ACL, Principals, CachedGroupMembers WHERE Principals.id
= ACL.PrincipalId
I set up a CreateTickets scrip per the normal methods. The approval ticket
gets created and linked properly to the original ticket, but
new NewPending approval rule runs before the CreateTicket::PostProcess calls
AddLinks, thus NewPending::Prepare returns false.
Is this working for anyone else?
No. :(
For future reference how do you run just one unit test?
On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote:
I set up a CreateTickets scrip per the normal methods. The approval
ticket
gets
, Todd Chapman wrote:
I set up a CreateTickets scrip per the normal methods. The approval
ticket
gets created and linked properly to the original ticket, but
new NewPending approval rule runs before the CreateTicket::PostProcess
calls
AddLinks, thus NewPending::Prepare returns false
no notification was sent.
On Tue, Sep 20, 2011 at 4:23 PM, Todd Chapman t...@chaka.net wrote:
Kevin,
Do you have any idea what might be wrong?
How can NewPending::Prepare even be successful if links are added silently
after tickets are created in CreateTickets ?
On Tue, Sep 20, 2011 at 4
rt-server is choking on my images. Even the autohandler doesn't server
them properly.
Anyone know how to fix?
Thanks!
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
*
Hello RT Users,
I'm doing some funky RT customizations and was wondering if there was
a method for setting the in-memory value of an
RT::SearchBuilder::Record without affecting the DB.
Since the object is a hash I could set it directly, but I'd rather use
some sort of setter if it's available.
Jim,
I haven't had a chance to commit the updates. If you want I can send
you a tar file with the updated files and in return you can help
pinpoint any problems.
Agree?
-Todd
On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski jim.lesin...@gmail.com wrote:
Does anyone know if Asset Tracker will
Howard,
I just did this for Asset Tracker. Let me know if you need any help.
-Todd
On Wed, Aug 3, 2011 at 11:32 AM, Howard Jones ho...@thingy.com wrote:
Having gotten a working base RT4 install with my data in it, I'm going
through the few local changes we have and confirming that they still
Thierry,
That would be more difficult than you might think. Each email in RT's
ticket history is represented by a transaction with one or more
attachments. For example one email may have an html part and a plain
text part, each of which is actually stored as an attachment.
You probably want to
Can't seem to locate it on Github or CPAN.
Thanks!
2011 Training: http://bestpractical.com/services/training.html
then there is no such
:)
On Thu, Jul 28, 2011 at 6:06 PM, Todd Chapman t...@chaka.net wrote:
Can't seem to locate it on Github or CPAN.
Thanks!
2011 Training: http://bestpractical.com/services/training.html
--
Best regards, Ruslan.
2011 Training: http://bestpractical.com/services
http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
unless you are using RT4.
On Mon, Jul 25, 2011 at 9:32 AM, Michael Polenske
michael.polen...@skm-skyline.de wrote:
Good afternoon,
is it possible to see all rights on a queue directly (in table format or
- okay, forgot to mention that I use 4.01
:-)
Cheers - Michael
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: Montag, 25. Juli 2011 16:15
To: Michael Polenske
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Rights Matrix
http://search.cpan.org
- but unfortunately it doesn’t work:
could not find component for path '/Admin/Elements/ToolTabs'
Cheers - Michael
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: Montag, 25. Juli 2011 16:33
To: Michael Polenske
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
I'm trying to figure out how approval rules are triggered. A high
level description of the new Rules/Rulesets/Approvals code would be
appreciated. I'll add it to the wiki. ;)
2011 Training: http://bestpractical.com/services/training.html
Nobody? I guess I'll add this to the to-do list.
On Fri, Jul 1, 2011 at 11:09 AM, Todd Chapman t...@chaka.net wrote:
Has anyone implemented rich text/HTML articles for RTFM? If so can you
share your changes?
Is anything like this planned for RT, or does it already exist and I'm
not aware
Has anyone implemented rich text/HTML articles for RTFM? If so can you
share your changes?
Is anything like this planned for RT, or does it already exist and I'm
not aware?
Thanks!
-Todd
2011 Training: http://bestpractical.com/services/training.html
I haven't reviewed RT4 yet. If you figure out why it isn't working
feel free to send me a patch and I can work on a new release.
-Todd (RightsMatrix author)
On Thu, Jun 30, 2011 at 11:52 AM, Murphy, Kevin murph...@email.chop.edu wrote:
I just installed RTx::RightsMatrix into a fresh install of
Can anyone else weigh in on this? Is this a bug? Thanks!
On Wed, Apr 20, 2011 at 8:17 PM, Todd Chapman t...@chaka.net wrote:
I noticed that SeeCustomField and ModifyCustomField show up when
editing group rights for a specific queue, and also when editing
global RTFM class group rights.
My
I noticed that SeeCustomField and ModifyCustomField show up when
editing group rights for a specific queue, and also when editing
global RTFM class group rights.
My understanding is that the ability to see a custom field is a
combination of having SeeCustomField on the custom field itself, and
Dustin,
I'll have to review the REST interface. No updates were made to it in
the 2.0 release. My guess would be that it is currently lacking.
The best place to discuss Asset Tracker is on the at-users mailing
list: http://groups.google.com/group/at-users
-Todd
On Mon, Apr 11, 2011 at 10:14
for us so far, we could use some help testing.
The input file format is very strict.)
Support
I you have questions, want to make suggestions, or participate in AT
development, please join our Google group:
http://groups.google.com/group/at-users
Thanks!
-Todd Chapman
Does anyone have some insight into this? Any help is appreciated.
On Tue, Mar 1, 2011 at 10:12 PM, Todd Chapman t...@chaka.net wrote:
Hi all,
I am trying to understand ticket graphing behavior. Example ticket relations:
A - RefersTo - B - DependsOn - C
If you graph A with Show as well
Hi Tom,
Strange that you should ask this now. I just announced the imminent
release or Asset Tracker 2.0b1 on the at-users and at-announce mailing
lists. The definitive site for Asset Tracker is now github:
https://github.com/chakatodd/rt-extension-assettracker
Check out the wiki for more
Daniel,
It is certainly possible to write a scrip that updates custom field
values when other custom fields,or core RT fields change.
It is also possible to have columns that are calculated on the fly as
search results are returned, though it takes a bit more work because
RT does not have
Hi all,
I am trying to understand ticket graphing behavior. Example ticket relations:
A - RefersTo - B - DependsOn - C
If you graph A with Show as well selecting ALL link types and Main
type of links set to RefersTo then all 3 tickets a graphed.
If you graph A with Show as well selecting ALL
We are looking at possibly load balancing RT's web front end. Our
sessions are DB based.
Are there any gotchas to consider?
RT 3.6.3 (I know, I know)
Thanks.
-Todd
Anyone know of an extension that will create one ticket for each
requestor in a uploaded list, all with the same correspondence?
Thanks.
-Todd
RT Users,
A few years ago we started adding a group as AdminCc to many tickets.
It made sense for our process and seemed like a good idea at the time.
Fast forward to today. This group is AdminCc on many, many tickets.
Now when we add a new member to the group it can take 15 minutes for
the add
On Tue, Jan 18, 2011 at 12:48 PM, Jesse Vincent je...@bestpractical.com wrote:
On Tue, Jan 18, 2011 at 12:43:47PM -0500, Todd Chapman wrote:
RT Users,
A few years ago we started adding a group as AdminCc to many tickets.
It made sense for our process and seemed like a good idea at the time
On Tue, Jan 18, 2011 at 1:13 PM, Jesse Vincent je...@bestpractical.com wrote:
Todd,
Which causes this long running mysql query:
Time: 86
Info: SELECT main.* FROM CachedGroupMembers main WHERE ((main.Via =
'28522070')) AND ((main.id != '28522070'))
Can anyone recommend an
: const
rows: 417216
Extra: Using where
1 row in set (0.00 sec)
Even when the query completes RT takes a long time to complete.
Perhaps the query is timing out and RT goes off into the weeds?
RT version 3.6.3.
On Tue, Jan 18, 2011 at 12:43 PM, Todd Chapman t...@chaka.net wrote:
RT
Understood. Thanks.
On Tue, Jan 18, 2011 at 1:45 PM, Jesse Vincent je...@bestpractical.com wrote:
RT version 3.6.3.
You really need to come up to (at least) 3.8 for anyone here at BPS to
be able to even hope to help you on this one. We've made many, many
improvements to the codepaths you're
Our production RT instance (3.6.3 - old, I know) takes a really,
really long time to add and remove group members.
Our database is MySQL and the CachedGroupMembers table has the index:
KEY `CachedGroupMembers3` (`MemberId`,`ImmediateParentId`)
What can we do to improve the situation (yes, I
RTFM doesn't support this but it could be done with some custom code.
On Mon, Dec 13, 2010 at 3:20 PM, Steven Aranaga saran...@nolo.com wrote:
Hello all!
I have tried searching, and maybe my understanding is a bit behind when it
comes to this, but I am trying to get a site setup for our
Jo,
How are you populating the custom field? The likely problem is that the
custom field is not populated before the autoreply is processed.
-Todd
On Wed, Dec 1, 2010 at 12:31 AM, Joanne Keown
joanne.ke...@coloradogroup.com.au wrote:
Hi,
I have been trying out numerous suggestions on
I bet Best Practical would produce RPMs for you if you paid them to.
On Thu, Nov 4, 2010 at 5:01 PM, Wes Modes wmo...@ucsc.edu wrote:
Dear Boss:
I strongly recommend going with the 3.6 version of RT. The install takes a
few minutes, and it otherwise meets all the requirements of our
Jeff,
AT is currently undergoing development work to make it super easy to install
with RT 3.8 If you are interested in following developments you can track
the project in github.
http://github.com/chakatodd/rt-extension-assettracker
I'll be making a commit soon that should make it really easy
Not that I'm aware of but I did write an RT extension that makes it
easy to compare queue rights side-by-side and assign them to specific
users and groups.
http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
On Sun, Sep 5, 2010 at 12:28 PM, John Alberts
Try: perldoc -F
On Thu, Jul 29, 2010 at 1:55 PM, Michael James
mja...@stonebridgebank.com wrote:
How come I can't view the documentation with RT_Config.pm using perldoc?
tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm
Can't open /opt/rt3/etc/RT_Config.pm: Permission denied at
A scrip could check who owns the last ticket and give the new ticket to the
next person in the list of possible owners.
Sent from my iPhone
On Jun 25, 2010, at 12:39 AM, Torsten Brumm torsten.br...@googlemail.com
wrote:
Hi,
today i got a request from a department, they need the following
Hi Francesc,
I am the original author of Asset Tracker (AT). There is a possibility
that a company will sponsor some development of AT soon. Even if that
does not happen there has been some work done to make AT easier to
install on RT 3.8.x that will be released sometime this summer.
All
Torsten,
I have never been a fan of using templates to create tickets. To me
the learning curve for CreateTickets is nearly as large as for
learning the RT API but does not have nearly the same amount of
flexibility.
-Todd
On Mon, Apr 12, 2010 at 2:53 AM, Brumm, Torsten / Kuehne + Nagel / Ham
Anyone know how to customize the FCKeditor instances in RT? I would
like to expose the editor controls be default.
I tried this but it doesn't pick up the config file:
$ git diff share/html/Elements/HeaderJavascript
diff --git a/share/html/Elements/HeaderJavascript
In file RTx/AssetTracker/Type_Overlay.pm change:
ModifyTypeAdmins = 'Modify administrators for type',
# loc_pair
to:
ModifyTypeWatchers = 'Modify watchers for type',
# loc_pair
On Wed, Mar 31, 2010 at 9:14 AM, Simon Dray simon.d...@antplc.com wrote:
Hi,
I am in the
I think this was the case at one time but I don't think so know. To
clarify, I'm referring to the ones installed from /etc/initialdata.
On Mon, Mar 29, 2010 at 4:06 PM, Jesse Vincent je...@bestpractical.com wrote:
On Sun, Mar 28, 2010 at 05:10:40PM -0400, Todd Chapman wrote:
All,
I
On Mon, Mar 29, 2010 at 4:30 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Mon, Mar 29, 2010 at 04:18:24PM -0400, Todd Chapman wrote:
I think this was the case at one time but I don't think so know. To
clarify, I'm referring to the ones installed from /etc/initialdata.
You can
You could just have the resolved template include a link to a survey
monkey. http://www.surveymonkey.com/
On Mon, Mar 29, 2010 at 5:15 PM, Elton S. Fenner
elton.fen...@al.rs.gov.br wrote:
Hi,
I installed RT and I'm very happy with the result.
I have about 2,500 tickets a month around 100
On Mon, Mar 29, 2010 at 6:08 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Mon, Mar 29, 2010 at 05:04:35PM -0400, Todd Chapman wrote:
On Mon, Mar 29, 2010 at 4:30 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Mon, Mar 29, 2010 at 04:18:24PM -0400, Todd Chapman wrote:
I think
All,
I remember being able to do it once but can't figure it out. I do have
SuperUser privs so that isn't the problem.
Thanks!
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
In Principal::HasRight
unshift @{ $args{'EquivObjects'} }, $RT::System
unless $self-can('_IsOverrideGlobalACL')
$self-_IsOverrideGlobalACL( $args{'Object'} );
Shouldn't _IsOverrideGlobalACL be checked on $args{Object} instead of $self?
RT is conferring SuperUser
Christian,
What kind of information are you looking for?
-Todd
On Tue, Mar 9, 2010 at 4:54 PM, Christian Cuvelier
christian.cuvel...@attmes.com wrote:
Hi everybody,
is there anybody out there who has a documentation for AssetTracker 1.2.4b1
?
I think i need some advise to realize which
I just checked RT out of git and ran:
./configure --enable-layout=inplace --with-my-user-group --with-db-typ=SQLite
But the database type is set to 'mysql' in RT_Config.pm.
What gives? The schema.SQLite file still exists.
___
On Mon, Nov 23, 2009 at 10:35 PM, Jesse Vincent je...@bestpractical.com wrote:
On Mon, Nov 23, 2009 at 10:33:16PM -0500, Todd Chapman wrote:
I just checked RT out of git and ran:
./configure --enable-layout=inplace --with-my-user-group --with-db-typ=SQLite
It helps if you don't misspell
Hi all,
We use RT to perform customer service for our client. RT doesn't
really have a good way for us to get the numbers we need to bill our
clients. It's easy to get the number of tickets handled, but getting
the number of emails sent external (to consumers) during a given time
period seems to
All,
I am customizing RT to add an attribute to transactions that meet
certain criteria. The script below is meant to update all the existing
transactions but after a while the Mysal server goes away. Is there
anything obvious about the script causing this? Thanks!
#!/opt/perl/bin/perl
use
On Mon, Sep 28, 2009 at 3:32 PM, Jesse Vincent je...@bestpractical.com wrote:
On Mon, Sep 28, 2009 at 03:23:53PM -0400, Todd Chapman wrote:
All,
I am customizing RT to add an attribute to transactions that meet
certain criteria. The script below is meant to update all the existing
If I recall correctly, this is done the same way all other RT custom
fields are made global. Admin - Global - Custom Fields.
On Mon, Aug 31, 2009 at 5:03 PM, Michael
Ellismichael_el...@umanitoba.ca wrote:
Except for Name,Type, Description, and Status; everything else in Asset
Tracker is a
is the uri of the asset the link is created in/from?
Does the reverse link get created automatically, or should I repeat the
statement, reversing Target and URI and flip the linktype?
Thanks,
Mike
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-12-09 3
But the UI doesn't show the link. I thought maybe I'm missing a privilege,
but I'm SuperUser in the UI. What am I missing?
-Mike
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-14-09 1:09 PM
To: Michael Ellis
Cc: rt Users; jsmor...@mvlan.net
Subject: Re: [rt
What do the DB entries look like for asset that do show up in the UI?
On Fri, Aug 14, 2009 at 4:11 PM, Michael
Ellismichael_el...@umanitoba.ca wrote:
Yes, I should have mentioned that.
-Mike
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-14-09 2:56 PM
-08-14 18:20:28 | 12 | 2009-08-14
18:20:28 |
Here, in 16, the Creator was changed to 12 using a set command, however it is
still not visible in the UI.
-Mike
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-14-09 3:15 PM
To: Michael Ellis
Cc: rt
It should be similar to adding links to tickets.
Ticket example: $TicketObj-AddLink(Type='RefersTo',Target=$ticket-id);
So asset would be: $at-AddLink(Type='RefersTo',Target= $at-URI);
The default link types are:
RefersTo
ReferredToBy
RunsOn
IsRunning
DependsOn
is the URI of the RefersTo link, while the URI at the end of the
line becomes the corresponding ReferredToBy?
-Mike
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Todd Chapman
Sent: August-12-09 12:04 PM
I think the book is still as relevant as it was when it came out.
That's not a review. Just saying it's not generally out of date,
though the screenshots are out of date because of UI styling changes.
On Thu, Aug 6, 2009 at 9:30 AM, Andrew Libbyali...@xforty.com wrote:
I'm considering the RT
I'm trying to store some temporary data is the %session variable,
similar to the way attachments are handled. (In fact I am working on
AJAX attachment uploading using Uploadify: http://www.uploadify.com/ )
Here is a small RT component I wrote to play with %session:
pre
% Dumper $session{Foo} %
Brett,
I would look at the ExtractCustomFields extension to see how it search
the ticket. However your job is much harder because you have to
recognize all asset names, unless you require the asset be referred to
with a specific format, could make it a bit easier.
-Todd
On Thu, Jul 9, 2009 at
Hi Natxo,
Asset Tracker is a good solution for shops that use RT already and
have light/moderate asset tracking needs.
If you want to improve Asset Tracker, patches are welcome and a commit
bit isn't too difficult to get. Most of AT's features are derived from
RT.
On Sat, Jul 4, 2009 at 7:51
All,
I have a scrip that runs first and extracts custom fields on ticket
created. The Autoreply scrip runs second, but if I use
$Ticket-FirstCustomFieldValue('foo') in the Autoreply template I
don't get the value that was extracted in the first scrip. What am I
missing? Do I need to get the first
Thanks Ruslan. Is there a reason for that?
On Mon, May 4, 2009 at 1:06 PM, Ruslan Zakirov ruslan.zaki...@gmail.com wrote:
Message from the template is generated during Prepare step.
On Mon, May 4, 2009 at 8:14 PM, Todd Chapman t...@chaka.net wrote:
All,
I have a scrip that runs first
If you install the Asset Tracker extension then not only can you
track/approve changes, but you could have those changes linked to an
asset representing the hardware/software being changed. This is handy
for viewing all changes for a particular item.
On Tue, Apr 21, 2009 at 7:06 PM, Steve OBrien
I would use 1.2.4b1 from the repo.
http://code.google.com/p/asset-tracker-4rt/source/checkout
No patching of RT is necessary.
Confidence level is high. :)
On Mon, Mar 16, 2009 at 12:08 PM, charlie derr cd...@simons-rock.edu wrote:
Greetings,
I'm just getting started with trying to set
html/AssetTracker/index.html
On Wed, Mar 4, 2009 at 1:08 PM, John BORIS jbo...@adphila.org wrote:
Where can one RTFM on how to modify the main page when you click on the
Assets menu in RT 3.6.3? I want to add a portion that shows the assets
for the user.
John J. Boris, Sr.
JEN-A-SyS
The list has been down for a while and I don't have time to maintain
it. The code is hosted by Google. I fully support anyone who wants to
run a list.
On Thu, Mar 5, 2009 at 10:59 AM, who else bogey...@yahoo.com wrote:
Not i know of, was searching for it as well.
As I am a newbie to RT and
.
So thanks again.
Best
w_e
Todd Chapman wrote:
The list has been down for a while and I don't have time to maintain
it. The code is hosted by Google. I fully support anyone who wants to
run a list.
On Thu, Mar 5, 2009 at 10:59 AM, who else bogey...@yahoo.com wrote:
Not i know
This might help.
http://lists.bestpractical.com/pipermail/rt-users/2008-February/050039.html
On Wed, Feb 25, 2009 at 1:47 PM, Eggers, Ken F. kegg...@mitre.org wrote:
I am a novice who has easily created customized fields (RT is Great for
that) but now want to change the look and feel to allow
that mason tries to parse things even when there is
autohandler in the same or above dir. This happens as a comp may
define autohandler or drop all of them.
However, I do recall we did something about that in custom handler.
On Wed, Feb 25, 2009 at 2:18 AM, Todd Chapman t...@chaka.net wrote
On Wed, Feb 25, 2009 at 4:11 PM, Jesse Vincent je...@bestpractical.com wrote:
On Wed 25.Feb'09 at 12:25:39 -0800, Joachim Thuau wrote:
Hello,
I have RT-3.6.1, postgres backend, apache with mod_perl.
Todd Chapman patched this issue in RT quite a while back. I don't
remember if it's
On Mon, Feb 23, 2009 at 2:14 PM, Jesse Vincent je...@bestpractical.com wrote:
On Mon, Feb 23, 2009 at 11:14:00AM -0800, Tom Lahti wrote:
On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
Correction, the weird question mark characters are between every
character
On Mon, Feb 23, 2009 at 6:04 PM, Tom Lahti t...@bitstatement.net wrote:
Todd and I got further into it. We're using Encode::Guess, which should
handle this. Todd had some promising places to dig for a bug.
Curious: does Encode::Guess handle UTF-16(LE|BE) without a byte order mark?
That would
On Fri, Feb 20, 2009 at 1:04 PM, Jesse Vincent je...@bestpractical.com wrote:
On Thu 19.Feb'09 at 13:48:48 -0500, Todd Chapman wrote:
Well, what does the database say for content-type? Is the content in the
database 'right'?
Sorry. And thanks again for all the help!
mysql
The attached script and input file trigger the error. I think the
problem is the loop on @lines. The BOM is only in the first line so
the rest is cornfused.
On Fri, Feb 20, 2009 at 1:43 PM, Jesse Vincent je...@bestpractical.com wrote:
Hmmm. Just noticed this error:
[Fri Feb 20 18:32:55 2009]
We have an RT instance in a trusted environment. I have the following in
RT_SiteConfig.pm:
Set($TrustHTMLAttachments, 1);
Set($PreferRichText, 1);
Set($MaxAttachmentSize , 1000);
I even turned of the HTML scrubber, yet when I attach an html file to a
ticket and then save it back to my
Thanks for the reply Jessee,
The html no longer displays correctly in the browser after canonicalization.
Suggestions?
On Thu, Feb 19, 2009 at 10:47 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu, Feb 19, 2009 at 10:44:50AM -0500, Todd Chapman wrote:
We have an RT instance
says it's a type = text/html and encoding = UTF-8.
On Thu, Feb 19, 2009 at 11:05 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 10:49:11 -0500, Todd Chapman wrote:
Thanks for the reply Jessee,
The html no longer displays correctly in the browser after
That's a feature of RT 3.8.
On Wed, Feb 18, 2009 at 6:29 PM, Chris Crow chrisc.em...@abshernw.comwrote:
I have a quick question about RT.
We have a group of technicians that work entirely from the RT's web
interface, so they never see any email. This works great, but they want
a way to
Actually, you can't forward a whole ticket, but you can forward a comment or
correspondence.
On Thu, Feb 19, 2009 at 11:34 AM, Todd Chapman t...@chaka.net wrote:
That's a feature of RT 3.8.
On Wed, Feb 18, 2009 at 6:29 PM, Chris Crow chrisc.em...@abshernw.comwrote:
I have a quick question
, 2009 at 11:11 AM, Todd Chapman t...@chaka.net wrote:
The original file when opened up in a browser looks like a formatted web
page. After processing by RT the file look like it is rendered as what looks
like plain text in Safari. In Firefox there are a bunch of weird question
mark characters
According to FF the original file has an encoding of UTF-16LE. It was
generated by Word. (I know, I know)
On Thu, Feb 19, 2009 at 11:35 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
Correction, the weird question mark characters
It was attached using the web interface.
On Thu, Feb 19, 2009 at 11:45 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:42:42 -0500, Todd Chapman wrote:
According to FF the original file has an encoding of UTF-16LE. It was
generated by Word. (I know, I know
It was attached in the web interface on the Create.html page. (Not a custom
field)
On Thu, Feb 19, 2009 at 11:45 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:42:42 -0500, Todd Chapman wrote:
According to FF the original file has an encoding of UTF-16LE
On Thu, Feb 19, 2009 at 12:29 PM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:55:19 -0500, Todd Chapman wrote:
It was attached in the web interface on the Create.html page. (Not a
custom field)
And what headers is RT serving it out with? Is RT announcing
It would be easier to make two CFs with the same name. Make it mandatory in
one and apply it to 3 queues. The other gets applied to the fourth queue.
On Fri, Feb 6, 2009 at 4:30 PM, Laura Grella lgre...@acquiremedia.comwrote:
Thanks Kenn,
It has been at least 6 months since I have done any
Are they new queues? If so try logging out and back in. You may be seeing
the queue caching at work.
On Thu, Jan 29, 2009 at 5:05 AM, Jo Rhett jrh...@netconsonance.com wrote:
So in playing around with the system I observed that RT doesn't care
which e-mail address you send an existing ticket
Ruslan,
Weren't you working on that? Any progress?
-Todd
On Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm torsten.br...@googlemail.com
wrote:
Hi Todd,
do you have already any news on this?
Torsten
2009/1/3 Todd Chapman t...@chaka.net
Ruslan is working on such a feature now...
Sent
That's what RTFM is for! http://bestpractical.com/rtfm/
On Tue, Jan 20, 2009 at 2:41 PM, John Arends jare...@illinois.edu wrote:
Does anyone have anything set up where you have template replies for
common situations such as account creation?
A ticket might come in with a request that an
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