[rt-users] Question about RT and requestors

be nice to automatically remember this number and keep using it for future tickets. Basically very basic CRM abilities. So my question is: Can I achieve the above light CRM ability with RT, or is there anther way to get something in between the lines working with RT? Best regards, Bart

Re: [rt-users] Question about RT and requestors

(in some way) so that you won't have to enter the same information every time someone gives us a call or sends us an e-mail. Address and such aren't directly required but at least 1 field for a phone number would be the minimum. Best regards, Bart 2011/4/13 Ruslan Zakirov r...@bestpractical.com

Re: [rt-users] RT 4 - install on Debian Squeeze

this helps out some of you :) Best regards, Bart 2011/5/26 Gilbert Rebeiro gilb...@dido.ca That's so nice, but too late. I struggled one by one. Oh well, this should be in the wiki or somewhere easier to find. Thanks, debian is great. G. On 25/05/2011 5:41 PM, Vegard Vesterheim

[rt-users] Migrating to RT from another ticket system

) The reason why I'm asking this is mainly to get some information about the migration process before hand, such information would safe me allot of time later on. So any information that would point us in the right direction would be helpful. Thanks in advance. Best regards, Bart

Re: [rt-users] Migrating to RT from another ticket system

request set queue=general It's an example which creates 1 ticket with 1 command, I could add some extra values to it to complete the lot but it looks like the Offline option does about the same in an easier format. Thanks for the tip. Best regards, Bart 2011/6/6 k...@rice.edu k...@rice.edu

Re: [rt-users] Migrating to RT from another ticket system

command to see if I can use the CSV file as an input in some way. Either way, I think I'm going in the right direction. It will take some time but when done right it will give us a nice migration :) Best regards, Bart 2011/6/6 Raed El-Hames raed.el-ha...@daisygroupplc.com Bart

Re: [rt-users] Migrating to RT from another ticket system

a migration script. Best regards, Bart 2011/6/6 Bart b...@pleh.info Hi, I think I'll have to use the RT api since we have some specific ideas on hoe we want to implement the old data into RT which can\t be done using the Offline tool. I'm not that good with Perl (never tried so

Re: [rt-users] RT 4 - install on Debian Squeeze

dependencies are met. After this you continue with make install and such. (assuming all dependencies have been met). It's quite a bit of work but luckily you'll only have to struggle with this once (I hope) Best regards, Bart 2011/6/6 Bart b...@pleh.info Hi, This topic might have been

Re: [rt-users] SLA by queue bases

queue, but it might help a little). Best regards, Bart 2011/6/8 Asanka Gunasekera asanka_gunasek...@yahoo.co.uk SLA by queue bases Hi, I am not sure if this is the right place but I think this is kind of an new requirement Scenario is as follow. Lets say that I we have customers

Re: [rt-users] Errors in fixdeps

thread in the rt-users e-mail archive for the entire installation proces, there are also other comments that might prove usefull. Best regards, Bart 2011/6/8 Ich Wersonst vibeinject...@yahoo.com Hello, I am using SUSE Linux Enterprise Server 11 (i586) and LAMPP 1.7.4. I tried to install RT

[rt-users] Need some help with suppliers

to write down as a queue but sometimes a townhall needs to fix something which would mean that we have to add roughly 450 queue's (one for each townhall). Anyway, if someone could help me understand how to work with suppliers then I'd be extremely gratefull. Best regards, Bart

Re: [rt-users] Need some help with suppliers

want to avoid it and use mail the way it should be used ;) Best regards, Bart 2011/6/14 Kenneth Crocker kfcroc...@lbl.gov Bart, Do all your suppliers have RT? If not, then who in your organization deals with the suppliers? Perhaps creating a Child/DependsOn ticket that is owned by the person

Re: [rt-users] Need some help with suppliers

for the supplier. Is the scrip you use something default within RT (can't check it atm but will do next thing tomorrow). Anyway, thanks for the info I'll be sure to give it a try. Best regards, Bart 2011/6/15 Raed El-Hames raed.el-ha...@daisygroupplc.com Bart: The way I deal

Re: [rt-users] Need some help with suppliers

Hi, Was this the sample script you used on the wiki? http://requesttracker.wikia.com/wiki/OpenDependantsOnResolve Best regards, Bart 2011/6/16 Raed El-Hames raed.el-ha...@daisygroupplc.com Hi Bart, The scrip that trickle the update from one ticket to another is something I’ve

[rt-users] Search based on User CF's

would be the best way for achieving this? I'm using RT 4, the place where I'm trying the search is on the new search page. Best regards, Bart 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] Search based on User CF's

/AutomaticCustomFieldValue - http://requesttracker.wikia.com/wiki/SetCustomFieldViaMail Thanks again, I'm off to create a nice custom scrip to achieve my goals. Best regards, Bart 2011/7/6 Ruslan Zakirov r...@bestpractical.com Hi, On Wed, Jul 6, 2011 at 4:30 PM, Bart b...@pleh.info

[rt-users] Limit to the Offline page?

interface? I can't seem to find any documentation on this so I'm hoping someone can point me in the right direction :) Thanks in advance. Best regards, Bart 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] Limit to the Offline page?

regards, Bart 2011/7/12 Bart b...@pleh.info Hi, What's the actual limit for the Offline page regarding uploading tickets? After some hocus-pocus with LibreOffice, an extraction of our old ticketing system and TextWrangler magic I've fabricated text file (18MB) with 13369. However, I

[rt-users] Problem with making a custom scrip

); At this point I'm kinda stuck, no matter how I fill in this part it always sets the SLA field to Normal regardless of the content in the CF type. Can someone point me in the right direction for this? I'd love to get this to work :) Best regards, Bart 2011 Training: http://bestpractical.com

Re: [rt-users] Problem with making a custom scrip

the actual field? Any thoughts on this? (the above code is a little different but I get the same results as the first code) Best regards, Bart 2011/7/26 Robert Wysocki robert.wyso...@contium.pl Dnia 2011-07-26, wto o godzinie 10:22 +0200, Bart pisze: (...) my $my_type = $self-TicketObj

Re: [rt-users] Problem with making a custom scrip

Hi Raphaël, I gave that a try just now, doesn't seem to make any difference :( Best regards, Bart 2011/7/26 Raphaël MOUNEYRES raphael.mouney...@sagemcom.com hi, shouldn't you remove the trailing ; at the end of the line on the if statement ? if ($my_type =~ /^I/) { $self

Re: [rt-users] Problem with making a custom scrip

to be one of those things :) Best regards, Bart 2011/7/26 Bart b...@pleh.info Hi Kevin, Thanks for your reply, that turned out to be toe golden tip :D I was getting those messages in the Web UI and after changing the type to transaction batch it worked :D So to summarize, here's

[rt-users] [rt-user] Multiple URL's with multiple themes (look and feel)

and selfservice users but then in a dynamic way where a you can implement RT on different websites while running just one instance. Hopefully someone can help point me in the right direction for this, so far all I've found is that it's not possible. Thanks in advance. Best regards, Bart

Re: [rt-users] Multiple URL's with multiple themes (look and feel)

Hi, Thanks for the reply, I'm going to see if the callback solution will help me with this. It looks like this is indeed how I should attempt this setup. Cheers. Best regards, Bart 2011/9/7 Ruslan Zakirov r...@bestpractical.com It's double. For beginning alias multiple locations

Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?

Path to your RT.pm: It can't seem to get passed this part, so I assume that it needs a little tweaking for RT4? Any prognose on when this plugin will be updated for RT 4? Best regards, Bart 2011/7/28 Kevin Falcone falc...@bestpractical.com On Thu, Jul 28, 2011 at 10:33:43AM -0400, Todd

Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?

contain those images, you'll have to believe that it worked for me ^_~ Best regards, Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31

Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?

2011/9/19 Kevin Falcone falc...@bestpractical.com On Mon, Sep 19, 2011 at 11:14:54AM +0200, Bart wrote:    The plugin seems to work just fine under RT4 (I'm running 4.0.2 in our testing environment).    The only problem I noticed was when you have multiple e-mail addressees with a user

Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?

The current way to have this is RT-Extension-MergeUsers. We'd like the feature too, but it's complex because of the amount of internals that rely on LoadByEmail -kevin I'll look into the RT-Extension-MergeUsers plugin. Thanks for the info. --Bart RT Training Sessions (http

[rt-users] SLA Plugin - Maximum amount of hours?

? -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona

Re: [rt-users] SLA Plugin - Maximum amount of hours?

Thanks for looking it up. I guess we'll have to set it to a lower value, or maybe leave the Due field empty for our problems / changes. -- Bart 2011/9/26 Thomas Sibley t...@bestpractical.com On 09/26/2011 06:09 AM, Bart wrote: I'm kinda stubbed since 480 comes down to 27000 minutes, I

[rt-users] Show customfields in search results

Hi, Is there a way to also show Custom Fields in your search results as columns? I'm running RT 4.0.2 and currently it only shows the RT system fields as an option for a column. -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA

[rt-users] Scrip - On close set CF to owner name and then change owner to nobody

the above scrip but I guess I'm missing something in order for it to work. Thanks in advance. -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne

Re: [rt-users] Scrip - On close set CF to owner name and then change owner to nobody

me the result I wanted it to have :-) Problem solved. -- Bart 2011/10/4 Bart b...@pleh.info Hi, I'm currently struggling with this scrip, in separate parts it works but together it kinda makes a mess O_o Some background on the scrip. We want the ticket owner to be set to Nobody

Re: [rt-users] Scrip - On close set CF to owner name and then change owner to nobody

last actioning user almost always is root. Is there better, more clever, way for getting the actioning user or the ticket owner into a CF during ticket resolve and afterwards setting the owner to nobody? -- Bart 2011/10/4 Bart b...@pleh.info Never mind... I just stumbled upon the CreatorObj

Re: [rt-users] Scrip - On close set CF to owner name and then change owner to nobody

into the Ticket Solver field. After that, it simply sets the owner to nobody. This wiki page helped me out: - http://requesttracker.wikia.com/wiki/AutoCcLastOwner Hope this helps someone else in the end :-) -- Bart 2011/10/5 Bart b...@pleh.info Hi, After some more testing the below scrip

[rt-users] SLA Extension - how it works (and more)

the same question. Is there a way to stall the Due date when tickets are closed and then reopened, where the Due date is increased in a similar way as the above? Hopefully there is a way :-) Thanks in advance! -- Bart RT Training Sessions (http://bestpractical.com/services/training.html

Re: [rt-users] Read requestor user CF and write the value into a ticket CF

); return 1; But, getting a custom field value from that user (instead of the regular organization field) doesn't seem to work. I've tried the following line for getting the User CF: my $rq_org = $temp_user-FirstCustomFieldValue('CF Name'); Any thoughts on how to get the User CF? -- Bart 2011/10

[rt-users] Default value's on creation

it with a value) -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Barcelona, Spain — November 28 29, 2011

[rt-users] Communicating with other RT systems

(so we've set it back to default). We'd like to solve this, would be nice to know each others ticket number upon creation ;) Any ideas? -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA

Re: [rt-users] Default value's on creation

is empty, but won't set the CF if it's already filled. Thanks for the tip. -- Bart 2011/10/11 Gerard FENELON ger...@eve-team.com Hi Bart we use if( ! $ticket-CustomFieldValues( 'Software Ready' )-First ) { # set the custom field my $cf = RT::CustomField-new( $RT

Re: [rt-users] Ckeditor custom field type

is the only thing to my knowledge that comes close.. -- Bart 2011/10/19 Simon Walter si...@gikaku.com Hi all, I'm setting up RT articles. Novices need to be able to create and edit articles. I'd like to use the Ckeditor to empower them. How do I create new Custom Field Types? Please point me

Re: [rt-users] Read requestor user CF and write the value into a ticket CF

the ticket) with the content of the Organisatie (U). But it only fills the content when Organisatie (T) is empty. Thanks for the tip. -- Bart 2011/10/6 Ruslan Zakirov r...@bestpractical.com On Thu, Oct 6, 2011 at 4:18 PM, Bart b...@pleh.info wrote: I've gotten a little further now

[rt-users] More about requestor box

, PhoneHome, Phone Numbers, etc. but they don't seem to work (so I've left it blank again). Has anyone tried this before? I can't seem to find any documentation or examples. -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA — October 31

Re: [rt-users] More about requestor box

directly in the ticket view. Below a few more options there were listed on the LDAP page: Name, EmailAddress, Organization, RealName, Address1 and Address2. Not sure if there are more options but this should give you an idea on how to use this setting :-) (gotta love it) -- Bart 2011/10/20

Re: [rt-users] Question on setup

? - What do the logs say? (assuming it's some flavor of Unix /var/log/) - Have you checked the permissions on the RT folders? (along with user/group ownerships) Something like that at least, we need a little more info in order to help :-) -- Bart 2011/10/24 Greenberg, Joshua L

Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work

I believe the amount of tickets shown on the dashboard is something you set in the user preferences or on as default in the RT_SiteConfig.pm: User -- Options (see image) Or set the default in the RT_SiteConfig.pm: Set($DefaultSummaryRows, 10); Hope this helps. -- Bart 2011/10/25 john s

Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work

Forgot the image... -- Bart 2011/10/25 Bart b...@pleh.info I believe the amount of tickets shown on the dashboard is something you set in the user preferences or on as default in the RT_SiteConfig.pm: User -- Options (see image) Or set the default in the RT_SiteConfig.pm: Set

Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work

That setting is specifically for the dashboard, when you click the search string it defaults to 50 I think. -- Bart 2011/10/25 john s. firesk...@gmx.de Hello Bart, thanks for your helping but ... if i have understood this correctly ... the config entry limited all search results

Re: [rt-users] Apache2 CPU hungry !

that might use quite a bit more then a clean RT 4 installation. (External Auth, JS Grant and calendar). Increasing the memory to 2GB (minimum I guess) would solve your problem, or tweaking Apache as Francisco mentioned. -- Bart 2011/10/27 Michele Pinassi michele.pina...@unisi.it -BEGIN PGP

Re: [rt-users] showing requestor's info on the ticket

phone number and Mobile phone number in the more about requestor box. Hope this helps. -- Bart 2011/11/2 Kevin Falcone falc...@bestpractical.com On Wed, Nov 02, 2011 at 03:36:31PM +, Giuseppe Sollazzo wrote: I'd like to have info about the requestor on the ticket display page

Re: [rt-users] Apache config woes

is redirected to 443 (while keeping the URL in tact). -- Bart 2011/11/3 Jim T jimmers.in...@gmail.com Hello, I am trying to serve rt from /rt. I have read the web_deployment.pod and I thought I'd configured apache correctly but I still cant get rt to start. The apache error log says File does

Re: [rt-users] Entering Multiple Select Items in a Custom Field through REST Interface

can test this in my testing environment. -- Bart 2011/11/5 gekkoman gekko...@illimitable.com Greetings, Is this possible? I can populate the custom field easily enough through the REST interface with the CF.{field name} format. Don't seem to be able to resolve this back to selections

Re: [rt-users] REST user

options, where I'd either accept the fact that the REST user created a ticket (with all other values/fields perfectly filled, inc. requestor) or make an interface that sends an e-mail (and maybe combine that with the command by mail function?). -- Bart 2011/11/5 Ram Moskovitz ram0...@gmail.com

Re: [rt-users] Entering Multiple Select Items in a Custom Field through REST Interface

sorry, noticed the syntax doesn't make sense O_o Should be more like this: set CF-'Field A'='item 1','item 2','item 3' -- Bart 2011/11/6 Bart b...@pleh.info Hi, I don't really have a setup where I can test this but you've mentioned that the REST interface returns comma delimited list

Re: [rt-users] How to setup RT::Extension::SLA

You have to manually add the same values of your config to your SLA Custom Field. From there it should work as intended. -- Bart 2011/11/10 linuxsupport lin.supp...@gmail.com Hi, I have just installed RT, along with plugin RT::Extension::SLA Following is the configuration I have placed

Re: [rt-users] How to setup RT::Extension::SLA

Sorry, forgot to mention that in your case that's value 24 since you've only defined one entry. -- Bart 2011/11/10 Bart b...@pleh.info You have to manually add the same values of your config to your SLA Custom Field. From there it should work as intended. -- Bart 2011/11/10 linuxsupport

Re: [rt-users] RT 4.0.3 upgrade problem

://%{HTTP_HOST}%{REQUEST_URI} /VirtualHost -- Bart 2011/11/10 Carlos Ramos carra...@gmail.com On Wed, Nov 9, 2011 at 6:54 PM, Jeff Sampson ffe...@gmail.com wrote: Here are the RT related config sections.. VirtualHost *:80 Alias /rt /opt/rt4/share/html

Re: [rt-users] RT 4.0.3 upgrade problem

the rewrite if it isn't https (or something like that). -- Bart 2011/11/10 Iosif Fettich ifett...@netsoft.ro Hi Bart, On Thu, 10 Nov 2011, Bart wrote: You could also try to redirect everything from port 80 to 443, this would ensure that apache only touches RT once: VirtualHost *:80

Re: [rt-users] How to setup RT::Extension::SLA

Only the Name field is needed. -- Bart 2011/11/10 linuxsupport lin.supp...@gmail.com Thanks Bart, but there are 4 fields in that custom field. Sort , Name, Description, Category Where should that 24 go? in Sort or Name? On Thu, Nov 10, 2011 at 4:06 PM, Bart b...@pleh.info wrote

Re: [rt-users] kiosk mode?

capabilities. -- Bart 2011/11/10 Yan Seiner y...@seiner.com We're planning to set up a display in one of the crew areas that displays their current projects. To goal is to have it completely automated; the computer gets turned on and it auto-logs in to a default user, runs a browser, and brings up

Re: [rt-users] How to setup RT::Extension::SLA

I noticed that in your config you say that 4h is the default, this SLA however doesn't exist. Try replacing that with 24 and see what happens. -- Bart 2011/11/11 linuxsupport lin.supp...@gmail.com Hi, I did it and then created a ticket but I can not see it applying the SLA. What else

Re: [rt-users] RT4 woes with Scrips and email

that this is the error your noticing? -- Bart 2011/11/11 Izz Abdullah izz.abdul...@hibbett.com So I flipped over the database from RT3.8 to RT4.0.2 today, and RT is not attempting to send out emails on our system. Fetchmail is working, pulling in emails, and Sendmail has been checked from the command

Re: [rt-users] Categories are based on... How to handle the same value for multiple parent categories

have to combine the Item C value password with an Item A and/or Item B which will result in a specific result. Either way, you don't have to worry about the duplicates the result will be the same regardless of which duplicate you select. Hope this helps. -- Bart 2011/11/11 Jim Lesinski jim.lesin

Re: [rt-users] How to setup RT::Extension::SLA

}, }, }, ) ); Hopefully this helps understanding the SLA plugin. -- Bart 2011/11/11 linuxsupport lin.supp...@gmail.com OK, it is working, but I could not understand Created:Fri Nov 11 16:35:18 2011 -- this is ok Starts:Fri Nov 11 16:35:18 2011-- this should be set to Created+ 1hours

Re: [rt-users] Custom fields

mostly getting to know the system and evaluate on how you want to setup the permissions of various components. (making a permission matrix helps making things clear) -- Bart 2011/11/11 Zoedog dstro...@flexstar.com Is there a recommended defaut set up that I can use as a model to help us get

Re: [rt-users] How to setup RT::Extension::SLA

Oops, this is the correct URL: http://search.cpan.org/dist/RT-Extension-SLA/lib/RT/Extension/SLA.pm -- Bart 2011/11/14 Bart b...@pleh.info Hi, This would roughly be how the SLA plugin works: - When a ticket is first created the SLA plugin makes sure that the Starts date is set

Re: [rt-users] RT 3.6.1 configure out going address used by smtp

($SetOutgoingMailFrom, 1); Set($OverrideOutgoingMailFrom, { 'Default' = 'r...@example.com', 'RT Queue 2' = 'rtque...@example.com', 'RT Queue 3' = 'rtque...@example.com' }); Hope this helps. -- Bart Op 22 november 2011 05:08 schreef Gregory Machin gregory.mac...@gmail.comhet volgende: Hi. I have

[rt-users] rt-crontool - increase the value of a CF.

) Hopefully this is possible with the rt-crontool, if not then I'd like to hear your thoughts on how I'd be able to do the above in a different manner. Thanks in advance for replying :-) -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain

Re: [rt-users] rt-crontool - increase the value of a CF.

in the test environment tomorrow at work, hopefully it will show me some nice results ^_^ -- Bart Op 23 november 2011 19:57 schreef Bart b...@pleh.info het volgende: Hi Yan, I'll also have a look at the rt script and see if I can manage it using that, thanks :) -- Bart Op 23 november 2011 19

Re: [rt-users] rt v. rt-crontool

' It's nothing fancy but it's a straight forward way for creating tickets :-) -- Bart Op 23 november 2011 20:06 schreef Yan Seiner y...@seiner.com het volgende: The recent discussion on modifying custom fields got me thinking What is the difference between using rt and rt-crontool

Re: [rt-users] rt v. rt-crontool

Ah, that clarifies the actual difference. Thanks for sharing :) -- Bart Op 23 november 2011 20:29 schreef Kevin Falcone falc...@bestpractical.comhet volgende: On Wed, Nov 23, 2011 at 11:06:12AM -0800, Yan Seiner wrote: The recent discussion on modifying custom fields got me thinking

[rt-users] Using Nginx instead of Apache

Hi, Does anyone have experience with RT running via Nginx instead of Apache? I'm curious to know if there would be any performance gains (in terms of less memory use compared to Apache, less CPU usage, etc.). -- Bart RT Training Sessions (http://bestpractical.com/services/training.html

[rt-users] Questions about ExternalAuth

correctly before I start testing it, if ExternalAuth does things differently from what I'm hoping then I might have to look into WebExternalAuth instead (though I'm leaving that one as a last resort). Thanks in advance for replying :) -- Bart RT Training Sessions (http://bestpractical.com

Re: [rt-users] Questions about ExternalAuth

Thanks for the answers :-) I'll give it a go in our testing environment and see if I can make something out of it. As for documentation, there are allot of things that I've documented for myself. I just need to find some time to submit them to the wiki. -- Bart Op 27 november 2011 02:03

Re: [rt-users] SLA module in international environment

with a 1. Hope this solves it. -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011

Re: [rt-users] Select Especif Comments from an Ticket to an Article RT 4.0.2

You'll have to create at least one CF specifically for Articles (text area type) and apply it to the articles. After that you should be able to select that CF when creating an article. We use two CF's, one for the question and another for the answer. (very basic) -- Bart Op 28 november 2011 13

Re: [rt-users] Persistent sessions

a minimalistic view for RT which might suite your needs a little more (shows tickets that belong to that user): url/SelfService/ Not sure if this is what you meant but I hope it helps. -- Bart Op 28 november 2011 23:24 schreef Yan Seiner y...@seiner.com het volgende: On Mon, November 28, 2011 2

Re: [rt-users] Generating tickets by redirecting mail

this is the cleanest way of achieving this. -- Bart Op 29 november 2011 08:17 schreef Stefan Vollmar voll...@nf.mpg.de het volgende: Hallo, I am new on this list and I did not find a solution to our problem in the mailing list's archive, sorry I have overlooked something. We have just started using RT

Re: [rt-users] CLI Scripting Question

Could you try this condition: $tickets-LimitSubject( VALUE = “*^*Sprint %”, OPERATOR = 'LIKE' ); -- Bart Op 29 november 2011 09:12 schreef Nehmer Torben torben.neh...@cancom.dehet volgende: Good morning, ** ** I am currently writing a few scripts for internal usage to faciliate some

[rt-users] The RT Wiki - Restructure (start using categories?)

starting to edit anything. (basically think before act) Let me know your thoughts, I feel that I have some time to work on the wiki so hopefully with some input from others it will be possible to freshen up the wiki. -- Bart RT Training Sessions (http://bestpractical.com/services/training.html

Re: [rt-users] rt-crontool - increase the value of a CF.

this is (barely) within the allowed time. As for improvements, next step is to make this scrip faster and probably do things via the RT-Crontool. But for now I'm happy with this :-) (this gives me some time to think-up a better solution) -- Bart Op 23 november 2011 20:29 schreef Bart b...@pleh.info

Re: [rt-users] The RT Wiki - Restructure (start using categories?)

to add those to the RT wiki in order to motivate everyone to submit/edit content. -- Bart Op 29 november 2011 12:31 schreef Ruslan Zakirov r...@bestpractical.comhet volgende: Hello Bart, It would be great to see more structure on the wiki. I think wiki chief editor position is vacant

Re: [rt-users] The RT Wiki - Restructure (start using categories?)

of that page that category pages are also member of other categories) This in general allows you to create a decent structure + a simple main category page where people can browse the content. With that in mind you can make a nice structure which will make adding new content quite easy. -- Bart Op 29

Re: [rt-users] The RT Wiki - Restructure (start using categories?)

I'll make an initial concept of a structure with some additional explanation on what I have in mind. Should be done tomorrow I think. -- Bart Op 29 november 2011 15:41 schreef Jay Ashworth j...@baylink.com het volgende: I was one of the early contributors in that post, about 5 years ago

Re: [rt-users] The RT Wiki - Restructure (start using categories?)

modify the front page to only contain the new categorie structure. So, those are some ideas. Time for everyone to shoot at them ^_~ -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — TBA

Re: [rt-users] random error

Hi, What happens when you manually run one of those commands? (which one is the culprit?) Or does it work as intended when you manually run it? I assume it's the rt-email-dashboards command, but I'd like to be sure. -- Bart Op 30 november 2011 07:15 schreef Thomas Lau thomas

Re: [rt-users] random error

Has it always been giving this error? Or is this something that happend after an update/some other change? -- Bart Op 30 november 2011 12:49 schreef Thomas Lau thomas@principleone.comhet volgende: It is a command, rerun on shell give same error, but one hour later I we rerun it, it just

Re: [rt-users] Question on apache config

on SSLCertificateFile /etc/ssl/certs/rt.example.com-cert.pem /VirtualHost If you reserve a different hostname for RT then this should work quite well. -- Bart Op 30 november 2011 15:12 schreef Greenberg, Joshua L joshua.greenb...@constellation.com het volgende: Hi, ** ** I’ve installed RT

Re: [rt-users] The RT Wiki - Restructure (start using categories?)

Hi, I'm not yet entirely familiar with Wikia's options, will look into the special pages :-) Having an uncategorized page would make things pretty easy. -- Bart Op 30 november 2011 16:55 schreef Thomas Sibley t...@bestpractical.com het volgende: On 11/30/2011 06:44 AM, Bart wrote: * Add

Re: [rt-users] The RT Wiki - Restructure (start using categories?)

to categorized everything. 4. Modify the front page to display the new structure/category pages. 5. . . . 4. And once the steps which we should take are clear we can start doing stuff ^_^ Something like that at least. -- Bart Op 30 november 2011 18:48 schreef Ruslan Zakirov r

Re: [rt-users] rt-users Digest, Vol 92, Issue 53

Turns out that it isn't needed to create a category. There's a special page called Uncategorized items for that purpose. -- Bart Op 1 december 2011 08:18 schreef Ram Moskovitz ram0...@gmail.com het volgende: Date: Wed, 30 Nov 2011 12:44:23 +0100 From: Bart b...@pleh.info To: rt-users rt

Re: [rt-users] Removing CC after initial ticket submission

. This scrip does the oposite but might give you some ideas: http://requesttracker.wikia.com/wiki/OnCreateSetDeptHeadCc -- Bart Op 1 december 2011 12:10 schreef Daniel G. Rohan d-ro...@northwestern.eduhet volgende: Hi all, I'm trying to get an idea of how this would be accomplished. What we're

Re: [rt-users] rt-crontool - increase the value of a CF.

. The performance is still ok on the server when this script is running (non noticeable). -- Bart Op 29 november 2011 12:27 schreef Bart b...@pleh.info het volgende: Hi, I've created a bash script which will do what I want it to do, using the RT Tool since this ended up being the easiest for me (I'll look

Re: [rt-users] External Authentication with LDAP menssager erro!

) -- Bart Op 6 december 2011 13:15 schreef Arlon Sousa arlon.so...@ispm.com.br het volgende: After the configuration / opt/rt4/etc/RT_Siteconfig and / opt/rt4/local/plugins/RT-Authen-ExternalAuth/etc/RT_Siteconfig he show me this Feedback below. ** ** Set up where I can be wrong or WHAT

[rt-users] RT tool RecordTransaction = 0

Hi, Is there an equivalent way of making the transactions silent via the RT tool? Within a normal scrip using RecordTransaction = 0, is there a similar way for making an edit via the RT tool silent? -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Boston

Re: [rt-users] Looping through transactionobj

Wouldn't it be enough to have this set of commands? If CF1 changed, set CF2 to “hi” If CF3 changed, set CF4 to “bye” Without the and/or in between, a scrip is sequential so it will just run from top to bottom. -- Bart Op 6 december 2011 22:41 schreef Brent Wiese bwi...@elementps.com het

Re: [rt-users] RT tool RecordTransaction = 0

(we use RT::Extension::HistoryFilter, but even with it RT will first load the entire history) Any suggestions on how to achieve the above without writing stuff in the ticket history? -- Bart Op 7 december 2011 22:44 schreef Ruslan Zakirov r...@bestpractical.com het volgende: On Wed, Dec

Re: [rt-users] RT tool RecordTransaction = 0

field for that entry. Overall I think this will be the better solution for us, will post the results once I'm done. -- Bart Op 8 december 2011 07:34 schreef Bart b...@pleh.info het volgende: Hmm, I might need to rethink my script then... Have this script in cron: #!/bin/bash datum=`date

Re: [rt-users] Can't open Ticket Time::ParseDate error

What do you see in /var/log/messages or /var/log/syslog Also, what are the entries in /opt/rt4/var/log (error and access)? (is the click registered?) Do other things via de webinterface work? (is this the only problem your seeing? e.g. ticket creation, editing some fields, etc.) -- Bart Op 8

Re: [rt-users] RT tool RecordTransaction = 0

of the actions that I come across at the examples? -- Bart Op 8 december 2011 10:50 schreef Ruslan Zakirov r...@bestpractical.com het volgende: On Thu, Dec 8, 2011 at 10:34, Bart b...@pleh.info wrote: Any suggestions on how to achieve the above without writing stuff in the ticket history

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