)
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailt
DBD::DBM: 0.08
Still don't know what I am missing.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
-Original M
. Can anyone see the issue?
Thnaks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
-Original Message-
From: rt-
Update
I uninstall FreeTDS and UnixODBC, then install FreeTDS first and then UnixODBC
and edited the ini files and now I have both isql and tsql working.
I am now moving back to try and get Request Tracker to work.
Progress I love it. Even when it is slow and painful.
Thanks
Bryon Baker
orrect information in the
RT_SiteConfig.pm
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
-Original Message-
From: rt-users-boun...@
_perl/5.16.2/x86_64-linux-thread-multi/DBI.pm line 820.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
-Origin
#x27;dbi_driver'=> 'DBI_DRIVER'," so that RT will use the DSN
entry in the ODBC configs.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
&q
:219)
[Wed Jun 26 18:48:08 2013] [error]: DBD::ODBC::db selectall_hashref failed:
[unixODBC][FreeTDS][SQL Server]Incorrect syntax near the keyword 'USER'.
(SQL-42000) at /usr/lib/perl5/vendor_perl/5.16.2/RT/Authen/ExternalAuth/DBI.pm
line 219.
Thanks
Bryon Baker
Network Operat
This is the Perl connect string that I test and works.
DBI->connect("dbi:ODBC:Driver=SQLServer;DSN=SQLServer;UID=UserID;PWD=password");
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
ww
27; => 'Email',
'ExternalAuthId' => 'Email',
'Gecos' => 'Email'
}
},
Now on to the next probl
/Temp.pm line 902.)
Looking for some help
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
I figured out the issue. All I have to do is run the program from the tmp
directory.
I now get the following message
delivered to MDA_external command rt-mailgate ()
But can’t find it in RT no ticket created.
Thanks for help
Bryon Baker
Network Operations Manager
Copesan - Specialists in
;--queue", "IT Support",
"--action", "correspond",)
[options]
read_all = false
delete = false
received = false
delivered_to = false
message_log = /var/log/request-tracker/mvmail.log
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pes
y are coming in from
emaIl?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
-Original Message-
From: rt-users-boun...@lists.be
That was the trick give rights to the global everyone group.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
-Original Message
Is there a library of RT-scrips? If so where can I find it?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
Jeff
I put mine at the beginning, but I am pretty sure it does not matter.
Don't forget when you make changes to this config you need to restart Apache.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 229
work but it would be nice if
there was a place people could put their scrips.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.co
ticket in the queue with the least amount of open tickets if
the owner is logged into the system.
If someone could point me in the right direction it would be appreciated.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
To All
Is it possible to have a different WebUI based on the domain of the
authenticated user?
If so can someone give the direction to take.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
I would like Different
“Custom Fields”
“Customized layouts for what is presented”
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.co
Is it possible to change the fields displayed in the QuickSearch panel?
I would like to remove "Stalled" and added "Closed"
I am running version RT 4.0.13
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-78
Hello
I am using Version 4.0.13.
I would like to call a script when someone logs into the application. Is this
possible?
What action or condition would I use?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba
I would not trust them with my old rotary dial phone:)
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servic
I sent is to the users list for you. I am very new to RT and cannot answer
your question.
List folks please read down though the tread to see if you can help this
individual.
You should not be getting reject for the list I do not know what that is about.
Sorry
Bryon Baker
Network Operations
one know what I need to do the fix this issue?
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
<>
,OU=Users_Special,OU=Copesan,DC=Copesan,DC=Local
In the above case User would be
'user' => 'CN=RQ
Tracker,OU=Users_Special,OU=Copesan,DC=Copesan,DC=Local',
'server'=> "This would be any readable Domain Controle
},
'open -> rejected' => {
label => 'Reject', # loc
update => 'Respond',
},
'stalled -> open' => {
label => 'Open It', # loc
},
Update
I even took the example from
http://bestpractical.com/docs/rt/4.0.13/customizing/lifecycles.html
And I get the same response.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cs
27;,
reminder_on_open => 'open',
reminder_on_resolve => 'resolved',
},
},
);
Assigned and evaluation are showing up in the quick search and ExternalAuth
still works.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Sp
the texted.
Is this why it won't work?
Is this the expected results?
If this is the expected result how would I search the text using index for the
CRLF character?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 229
02 2013] [debug]: No Match Found Match string: Building:
Walgreen Drug Store content:
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan
t: $t_subject\n");
return 1;
}
This is working thanks Nathan :)
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
-
49 2013] [debug]: Skipping Scrip #15 because it didn't
Prepare (/usr/lib/perl5/vendor_perl/5.16.2/RT/Scrips.pm:237)
Where is the message from the "Custom action cleanup code:"?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726
Never mind found the issue.
Again thanks Nathan for the help on the regex stuff.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
---
General question
Is there a way to preserve the hyperlink in an email?
We have emails sent to us that have buttons for accept or reject.
The agent or owner of the ticket needs to click the button for the given action.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest
Ok this question is to the regex experts
I have this email content and I want returned to me the City.
116 Walker Ave.
Berlin Circle Plaza
West Berlin, NJ 08091
Store Contact: MICHAEL OCONNOR - SOPASM
Phone: (856)719-0335
Fax : (856)719-2216
Thanks in advance for you expert help.
Thanks
Bryon
Plaza
West Berlin, NJ 08091
Store Contact: MICHAEL OCONNOR - SOPASM
Phone: (856)719-0335
Fax : (856)719-2216
Thanks in advance for you expert help.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com
Sorry back to the drawing board does not work if the city is two words.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
&quo
ueObj->Description (Name = $qname);
$RT::Logger->debug("Change Script Found Queue Desc: $description\n");
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep
ented in
RT::Action::UserDefined. ((eval 1728) line 6)
Thanks all for the help.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
Thanks for the quick response to a NewBe question sorry.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
-Original Message---
tatus = 'closed'" \
--action RT::Action::SetQueue \
--action-arg 14 -verbose
I get the following error when I run this
Failed to load module RT::Action::SetQueue.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-626
;,)
[destination]
type = MDA_external
path = /usr/bin/rt-mailgate
user = rtuser
group = rtgroup
arguments = ("--url", "http://localhost/rt";, "--queue", "x CSR", "--action",
"correspond",)
[options]
read_all = false
delete = fa
I have ran into an issue when search for tickets.
I am searching for a number in the subject line when I am doing this RT assumes
that I am search for a ticket number. Is there something I can do to change
this behavior?
I am using version 4.13
Thanks
Bryon Baker
Network Operations Manager
Great thanks that works great.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care&
Hello All
I would like some direction as to which extensions I should add to RT version
4.13 for custom report writing.
Thanks for the help.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cs
Hello All
Is it possible to build a custom search that queries a foreign table?
A table that RT does not know about natively but exists in the same Mysql
instance.
If so hopefully I can be led in the direction as to how.
Thanks in advance
Bryon Baker
Network Operations Manager
Copesan
want them all in one report.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with
Kevin is there an issue with upgrading? I am still in the implementation stage
and have not gone to production.
I would be upgrading form 4.0.13.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
BestPractical have an issue with that?
Does the upgrade process include dropping the database or individual tables?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copes
I am wondering if version 4.0.13 of RT is able to do full text searching with
MySQL version 5.5.29?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.co
to enter
CSARequests.copesan.com.
Currently when I try to do this I get. Forbidden possible forgery from the
webserver.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.
Can RT respond to multiple web domains?
Such as
CSRRequests.copesan.com and CSARequest.copesan.com
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America
I would like to know if this is the place to ask if someone would write a
custom action to be used by rt-crontool?
I would like this custom action to change the queue on a ticket based on the
list returned by the query from rt-crontool.
Thanks
Bryon Baker
Network Operations Manager
Copesan
ift;
my $currentqueue = $ticket->Queue;
## Did this to validate what is happening before I do it.
print "Current Queue $currentqueue, New Queue $self->Argument\n";
#$self->TicketObj->SetQueue($self->Argument);
}
RT::Base->_ImportOverlays();
1;
Bryon
Ok it looks like rt-crontool is not finding the new module I created.
Where should this new module be located?
Currently it is in the same location as the other modules.
/usr/lib/perl5/vendor_perl/5.16.2/RT/Action
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest
#14358
Managed-BY: RT 4.0.13 (http://www.bestpractical.com/rt/)
RT-Originator: cnakab...@copesan.com
To: bba...@copesan.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Date: Thu, 26 Sep 2013 16:10:38 -05
Thanks Landon for the tips and info. The suggestions are working great and I
am moving on.
Also by the way there is not an action of this type in the actions directory.
Again Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261
there is something wrong with the data being retrieved from a
foreign database. I get the data corrected but then the cf need to be updated
manually.
My thought is to rerun the needed scrip to fill in the cf's.
Hopefully this makes sense.
Thanks
Bryon Baker
Network Operations Manager
Co
I know that RT will append emails to tickets when the subject line contains a
ticket number this is working great. I would like to take this a step further
and have RT looking in the content of the email and do the same procedure.
What do I need in a scrip to make this happen?
Thanks
Bryon
://spraguedataservice.myrapidtrax.com/IntegrationService.svcHavard
Pest
Control475002012-11-20T19:48:46.5275023052992012-11-20T19:11:04.283http://havarddataservice.myrapidtrax.com/IntegrationService.svchttp://havarddataservice.myrapidtrax.com/IntegrationService.svc%3c/td%3e%3c/tr%3e%3c/table>&g
ticket number will be in the body of the email. When this
happens I want the email added to the ticket as a transaction.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.
?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
--
RT Training in
to be lead to the documentation the explains the changes need to
convert this setup.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
Trying to implement full text searching not working at all with mysql.
So here is my question is there a document to explain how to move my data from
mysql to postgresql?
Thanks.
Sent via the Samsung GALAXY S®4 Active™, an AT&T 4G LTE smartphone
Hello all I am using version 4.0.13
I would like to know if the time display can be change from 24 hr to 12 hr?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.
.
I add to the above file
FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300
And apache errors with
Invalid command 'FastCgiServer', perhaps misspelled or defined by a module not
included in the server configuration
I have this install on SuSE Linux 12.3
Thanks f
You will have to change to using Sendmail or some process like that, I have
made the change on my server and it was fairly easy.
Just setup Sendmail to relay the messages it receives from RT to the same SMTP
relay server you were using in the past.
Good luck
Bryon Baker
Network Operations
n the database. Tickets are also getting
created.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing No
I would like to get rid of the following message
User could not be created: Must specify 'Name' attribute
This happens when trying to create users and on some emails when the auto
create is enabled.
Can someone give me a little direction to get rid of this?
Thanks
Bryon Bak
Thanks for the response Kevin.
This is happening when RT creates users from incoming emails.
I am also using the external auth plugin. Where in the config would I equate
name to email address?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726
ase' =>
'RapidTrax6a;Driver=SQLServer;DSN=SQLServer',
'dbi_driver' => 'ODBC',
'user' => 'HelpDeskOTRS',
'type' => 'db',
By the way for the Emails it does not happen all the time. It is very sporadic
and I cannot figure out the pattern.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing
Hello all what is the best way to delete unused scrips.
It would be easy to delete the entries in the database. Is the acceptable?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cs
I have them disabled but I just want to obliterate them I am never going to use
them.
I have replace a lot of the original scripts with custom action scrip. So I can
also run them as cron jobs.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726
Hello All
Is there a way to limit the queues listed in the "New ticket in" selection?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.
keep in mind I am not a Linux guru when trying to explain this.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
&quo
Thanks for the information
but where can I download the program rtbouncehandler from?
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.co
2536/2580 (30501 bytes) delivered
4 messages (46737 bytes) retrieved, 2532 skipped
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
Linux server or can it exist on the exchange server?
Currently it exists on the exchange server and I have made some tests and
nothing is showing up in the mailbox on the exchange server.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 *
.2.2/content:37)
Does anybody know if I need to worry about this?
Oh By the way I am upgrade from 4.2.0rc1 to 4.2.2.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cs
ope someone can help
Thanks in advance.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
have any group information now does the user.
Again thanks for the help all
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
;
}
}
Thanks for the ideas and the direction to go. Keep in mind some time it's not
the right answer that help someone out, but gives them direction were to look.
Maybe this thread will help someone else.
Again thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in
'ExternalAuthId' => 'sAMAccountName',
'Gecos' => 'sAMAccountName',
'WorkPhone' => 'telephoneNumber',
'Address1' => 'streetAdd
=SPHINX DEFAULT CHARSET=utf8 CONNECTION='sphinx://”ipaddress of
host”:3312/rt'$$
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copes
The table did get created for me but would not work until I recreated using the
IP address. There was some testing procedures I used from the Sphinx site to
figures this out I will send them in another email if I can find the again.
Bryon Baker
Network Operations Manager
Copesan - Specialists
The table will always be empty. This was unexpected for me as well somewhere I
did find some SQL that would test Sphinx and MySQL integration. Just can’t
find it again.
Still looking.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261
Are you sure the MySQL tcp port is 9312? That is not default 3312 is did you
change it?
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.co
.
4. At this point I want to assign the ticket to an owner.
5. Scrip will not fire anymore after assignment.
Thanks all for the help.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com
Hello All
Has anyone built a list of comments that can be selected for a ticket when
closing the ticket?
Meaning when setting the ticket to Resolved and you are on the edit screen have
a list of canned response to select from to be pasted into the comment section.
Thanks
Bryon Baker
Network
get it to
work.
Thanks for your help
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care&qu
[/opt/rt4/share/html/Ticket/Update.html:178]
[/opt/rt4/share/html/Widgets/TitleBox:56]
[/opt/rt4/share/html/Ticket/Update.html:185]
[/opt/rt4/share/html/Ticket/autohandler:66]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]
[/opt/rt4/share/ht
://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=73>
On Owner Change
User Defined
Blank
Enabled
[Up] [Down]
99<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=99>
3A Retrieve Items from
RapidTrax<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html
Is there a way to force a scrip to commit immediately? Or have the last scrip
prepare after the commit has happened on all the other scrips?
When I watch the log I see commits happening after all scrips have been
prepared.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in
If I do that how would I pass the ticket object to that external module?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/&
I just upgrade from 4.2.0 to 4.2.3 I thought this was going to fix the auto
fill for email addresses when forwarding messages. Was this not true? Did I
miss something?
Because it still does not work.
Thanks for the help
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest
Where can I find instructions on how to apply this patch?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
-Original Message
but all is working now.
Thanks for the input.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:cstep...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North Americ
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