Solid State Hard Drives
Hi All, I couldn't get ITSM to run on my laptop which has an i7 processor and 8G RAM. I recently upgraded it to 16G and replaced the hard drive with a 500GB SSD. Now ITSM flies and I can run it and ADDM together in VM's and still do the normal document/email stuff. Are SSD's now sufficiently stable to use in datacenter servers? If so, would this help solve some performance issues? I'm not responsible for any servers so am just asking out of interest. Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Solid State Hard Drives
I know a lot of SAN storage is now converting over to SSD's an that is enterprise class storage so I can't see why servers wouldn't be able to run it as well. Sent from my iPhone On Mar 16, 2012, at 6:50 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Hi All, I couldn't get ITSM to run on my laptop which has an i7 processor and 8G RAM. I recently upgraded it to 16G and replaced the hard drive with a 500GB SSD. Now ITSM flies and I can run it and ADDM together in VM's and still do the normal document/email stuff. Are SSD's now sufficiently stable to use in datacenter servers? If so, would this help solve some performance issues? I'm not responsible for any servers so am just asking out of interest. Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Solid State Hard Drives
san can be as fast as 8Gb *Fibre* Channel Expansion *Card*, scsi 3 is only 320 MB/s... just something to think about.. On Fri, Mar 16, 2012 at 8:28 AM, Tauf Chowdhury taufc...@gmail.com wrote: I know a lot of SAN storage is now converting over to SSD's an that is enterprise class storage so I can't see why servers wouldn't be able to run it as well. Sent from my iPhone On Mar 16, 2012, at 6:50 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Hi All, I couldn't get ITSM to run on my laptop which has an i7 processor and 8G RAM. I recently upgraded it to 16G and replaced the hard drive with a 500GB SSD. Now ITSM flies and I can run it and ADDM together in VM's and still do the normal document/email stuff. Are SSD's now sufficiently stable to use in datacenter servers? If so, would this help solve some performance issues? I'm not responsible for any servers so am just asking out of interest. Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
Hi, Yep, we have raised this with BMC. I have been hosting a daily call with BMC since we went live in October going through our issues and slowly but surely, resolving each one through hotfixes or small configuration changes to our system. I must say, BMC have been very helpful. I think one one of our challenges is that we are one of the very few customers using 7.6.04 on an AIX platform and we were also one of the early adopters, so it has been a learning curve for both ourselves and BMC. Our FTS symptoms have been very interesting. We reported last October, that our FTS Java process was flat lining at 60% CPU. It was a random occurrence happening only twice in a few months, but when it started, it did not stop until we killed the process. Most recently, we have been getting the error I mentioned below, but again it does not happen frequently. We found KB351120 recently which you may know about, but I don't believe it is related to our issue. For those who are thinking of moving to 7.6.04 (Re: Which sp of 7.6.4 is most stable?), I would agree with others that SP3 is your best bet. We are now in production on ITSM 7.6.04 SP1/AR 7.6.04 SP1, but we have to monitor the system quite carefully for those small blips! Mike. Knowledge Article ID: KA351120 Version: 2.0 Status: Published Published date: 01/09/2012 Updated: 01/09/2012 Problem ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search of FORT LP: BMC Remedy IT Service Management Suite Issue Summary: ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search Solution There is a defect (SW00400482) in 7.6.04 source code that it caused Java stack overflow on processing any words that containing OR or AND. The fix will be available in 7.6.04 SP2. Attached is the hotfix for 7.6.04 SP1. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 15 March 2012 14:04 To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Wortsmailto:mike.wo...@arqiva.com Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORG Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of error in plugin: ARSYS.ARF.FTS with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Web:www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com [cid:854423012@16032012-0D8A] _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email
Re: Solid State Hard Drives
Peter: I have a habit of keeping a resource monitor (Windows 7 Resource Monitor or CentOS GNOME widget) running on my laptop at all times and of never using the host OS to do anything except run VMs. Given sufficient RAM (8GB seems adequate), I've found that the hard disk is almost always the bottleneck in performance, especially when running more than one VM. I've been considering buying an external esata enclosure with two 7200 RPM drives configured as RAID 0 for my work laptop. I use a similar storage configuration on my home server, and the disk bottleneck is much reduced. All that being said, SSDs have seemed pretty stable for the last couple of years. If performance similar to the RAID 0 configuration can be achieved internally, then it would be _way_ more convenient than an external enclosure. HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Friday, March 16, 2012 07:49 To: arslist@ARSLIST.ORG Subject: Solid State Hard Drives Hi All, I couldn't get ITSM to run on my laptop which has an i7 processor and 8G RAM. I recently upgraded it to 16G and replaced the hard drive with a 500GB SSD. Now ITSM flies and I can run it and ADDM together in VM's and still do the normal document/email stuff. Are SSD's now sufficiently stable to use in datacenter servers? If so, would this help solve some performance issues? I'm not responsible for any servers so am just asking out of interest. Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
Just wondering…. Why on AIX? Are the benefits that great? -John On Fri, Mar 16, 2012 at 7:48 AM, Mike Worts mike.wo...@arqiva.com wrote: ** ** Hi, Yep, we have raised this with BMC. I have been hosting a daily call with BMC since we went live in October going through our issues and slowly but surely, resolving each one through hotfixes or small configuration changes to our system. I must say, BMC have been very helpful. I think one one of our challenges is that we are one of the very few customers using 7.6.04 on an AIX platform and we were also one of the early adopters, so it has been a learning curve for both ourselves and BMC. Our FTS symptoms have been very interesting. We reported last October, that our FTS Java process was flat lining at 60% CPU. It was a random occurrence happening only twice in a few months, but when it started, it did not stop until we killed the process. Most recently, we have been getting the error I mentioned below, but again it does not happen frequently. We found KB351120 recently which you may know about, but I don't believe it is related to our issue. For those who are thinking of moving to 7.6.04 (Re: Which sp of 7.6.4 is most stable?), I would agree with others that SP3 is your best bet. We are now in production on ITSM 7.6.04 SP1/AR 7.6.04 SP1, but we have to monitor the system quite carefully for those small blips! Mike. *Knowledge Article ID:* KA351120 *Version:* 2.0 *Status:* Published *Published date:* 01/09/2012 *Updated:* 01/09/2012 ** ** *Problem* ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search of FORT LP: BMC Remedy IT Service Management Suite Issue Summary: ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search *Solution* There is a defect (SW00400482) in 7.6.04 source code that it caused Java stack overflow on processing any words that containing OR or AND. The fix will be available in 7.6.04 SP2. Attached is the hotfix for 7.6.04 SP1. -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* 15 March 2012 14:04 *To:* arslist@ARSLIST.ORG *Subject:* Re: FTS Plugin issues in 7.6.04 ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe *From:* Mike Worts mike.wo...@arqiva.com *Sent:* Thursday, March 15, 2012 7:31 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker *Sent:* 15 March 2012 04:49 *To:* arslist@ARSLIST.ORG *Subject:* FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 *Nathan Aker* ITSM Solution Architect *McAfee, Inc.* 5000 Headquarters Drive Plano, TX 75024 *Web:*www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com [image: Description: mfe_primary_logo_rgb_small] _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files
Data Wizard
Hello, if I use Data Wizard in ITSM and change the name of a Support Group, will that name be changed in all forms where Support Group exist? Any issues with this function? I tried it, but I found at least one form where the name not was changed.(Supportgroup Lead). // Lars ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Working Lists
~ Terje Møglestue te...@mogle.commailto:te...@mogle.com +44 (0)7540 08 0135 Sent from my iPad On 15 Mar 2012, at 13:37, Peter Romain p.romain.arsl...@parsolutions.co.ukmailto:p.romain.arsl...@parsolutions.co.uk wrote: ** Try pressing the ‘View By Type’ button at the top right of the screen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: 15 March 2012 13:22 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Working Lists ** ARS 7.6.4 SP2 (WHOOO HOOO, just upgraded!) Windows 2008 Servers Oracle 11g Just wondering if anyone has heard if the Working Lists in Dev Studio can look like what you bring up when you double click on Active Links (under All Objects) I really like working with Working Lists, but I can see if it's enabled, the order, or the execute on unless I double click on the actual Active Link in the Working List.All I get is Object Type, Modified Date and Customization Type. I would love to see that stuff when using Working Lists. I checked under preferences and I can see you can tweak these columns for Objects, but not Working List objects. :( I guess it might be hard because each object would have slightly different columns? I mean at least Enabled, Primary Form and Order would be awesome! Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity[http://www.te.com/images/socialmedia/facebook.png]http://www.facebook.com/teconnectivity[http://www.te.com/images/socialmedia/flickr.png]http://www.flickr.com/photos/teconnectivity/[http://www.te.com/images/socialmedia/linkedin.png]http://www.linkedin.com/groups?gid=1591657[http://www.te.com/images/socialmedia/youtube.png]http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Data Wizard
Lars, It will change the support group name, not the ID, on many of the ITSM forms and update functional roles for the people in that group. However, it does not update any templates that are using that group. So, if have any change, work order, or Incident templates where use that support group, make sure to change the ownership first to another group or it could corrupt the templates. That has happened to me with infrastructure change templates. Make sure to check the group notification option on the support group after you've renamed it. It will set it to no and that group will not get messages when a group notification event fires. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Friday, March 16, 2012 8:58 AM To: arslist@ARSLIST.ORG Subject: Data Wizard ** Hello, if I use Data Wizard in ITSM and change the name of a Support Group, will that name be changed in all forms where Support Group exist? Any issues with this function? I tried it, but I found at least one form where the name not was changed.(Supportgroup Lead). // Lars _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
Good question. There is history behind it which I won't go into :) (but it includes the words IBM and outsourcing) We have been running v6.3 on AIX very successfully for many years. We have found it to be a robust, reliable and stable platform. It is obviously not everyone's first choice, however, I can vouch for it and have had positive experiences using it over many years. I think we are starting to see a few issues with IBM Java, which probably accounts for quite a few of our rendering issues. Besides that, I like it !! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: 16 March 2012 13:52 To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Just wondering Why on AIX? Are the benefits that great? -John On Fri, Mar 16, 2012 at 7:48 AM, Mike Worts mike.wo...@arqiva.commailto:mike.wo...@arqiva.com wrote: ** Hi, Yep, we have raised this with BMC. I have been hosting a daily call with BMC since we went live in October going through our issues and slowly but surely, resolving each one through hotfixes or small configuration changes to our system. I must say, BMC have been very helpful. I think one one of our challenges is that we are one of the very few customers using 7.6.04 on an AIX platform and we were also one of the early adopters, so it has been a learning curve for both ourselves and BMC. Our FTS symptoms have been very interesting. We reported last October, that our FTS Java process was flat lining at 60% CPU. It was a random occurrence happening only twice in a few months, but when it started, it did not stop until we killed the process. Most recently, we have been getting the error I mentioned below, but again it does not happen frequently. We found KB351120 recently which you may know about, but I don't believe it is related to our issue. For those who are thinking of moving to 7.6.04 (Re: Which sp of 7.6.4 is most stable?), I would agree with others that SP3 is your best bet. We are now in production on ITSM 7.6.04 SP1/AR 7.6.04 SP1, but we have to monitor the system quite carefully for those small blips! Mike. Knowledge Article ID: KA351120 Version: 2.0 Status: Published Published date: 01/09/2012 Updated: 01/09/2012 Problem ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search of FORT LP: BMC Remedy IT Service Management Suite Issue Summary: ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search Solution There is a defect (SW00400482) in 7.6.04 source code that it caused Java stack overflow on processing any words that containing OR or AND. The fix will be available in 7.6.04 SP2. Attached is the hotfix for 7.6.04 SP1. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 15 March 2012 14:04 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Wortsmailto:mike.wo...@arqiva.com Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since
Re: FTS Plugin issues in 7.6.04
I hear you.. worked at a site once where IBM had a lot of stake in there and they were an exclusively all AIX shop.. Any application they considered buying had to run on AIX or it would be shown the door... From: Mike Worts Sent: Friday, March 16, 2012 10:41 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Good question. There is history behind it which I won't go into :) (but it includes the words IBM and outsourcing) We have been running v6.3 on AIX very successfully for many years. We have found it to be a robust, reliable and stable platform. It is obviously not everyone's first choice, however, I can vouch for it and have had positive experiences using it over many years. I think we are starting to see a few issues with IBM Java, which probably accounts for quite a few of our rendering issues. Besides that, I like it !! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: 16 March 2012 13:52 To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Just wondering…. Why on AIX? Are the benefits that great? -John On Fri, Mar 16, 2012 at 7:48 AM, Mike Worts mike.wo...@arqiva.com wrote: ** Hi, Yep, we have raised this with BMC. I have been hosting a daily call with BMC since we went live in October going through our issues and slowly but surely, resolving each one through hotfixes or small configuration changes to our system. I must say, BMC have been very helpful. I think one one of our challenges is that we are one of the very few customers using 7.6.04 on an AIX platform and we were also one of the early adopters, so it has been a learning curve for both ourselves and BMC. Our FTS symptoms have been very interesting. We reported last October, that our FTS Java process was flat lining at 60% CPU. It was a random occurrence happening only twice in a few months, but when it started, it did not stop until we killed the process. Most recently, we have been getting the error I mentioned below, but again it does not happen frequently. We found KB351120 recently which you may know about, but I don't believe it is related to our issue. For those who are thinking of moving to 7.6.04 (Re: Which sp of 7.6.4 is most stable?), I would agree with others that SP3 is your best bet. We are now in production on ITSM 7.6.04 SP1/AR 7.6.04 SP1, but we have to monitor the system quite carefully for those small blips! Mike. Knowledge Article ID: KA351120 Version: 2.0 Status: Published Published date: 01/09/2012 Updated: 01/09/2012 Problem ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search of FORT LP: BMC Remedy IT Service Management Suite Issue Summary: ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search Solution There is a defect (SW00400482) in 7.6.04 source code that it caused Java stack overflow on processing any words that containing OR or AND. The fix will be available in 7.6.04 SP2. Attached is the hotfix for 7.6.04 SP1. -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 15 March 2012 14:04 To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Worts Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in
Re: Data Wizard
Jesus, The issues you describe see to me bugs. What version of ITSm are you using? Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com] Sent: Friday, March 16, 2012 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: Data Wizard ** Lars, It will change the support group name, not the ID, on many of the ITSM forms and update functional roles for the people in that group. However, it does not update any templates that are using that group. So, if have any change, work order, or Incident templates where use that support group, make sure to change the ownership first to another group or it could corrupt the templates. That has happened to me with infrastructure change templates. Make sure to check the group notification option on the support group after you’ve renamed it. It will set it to no and that group will not get messages when a group notification event fires. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Friday, March 16, 2012 8:58 AM To: arslist@ARSLIST.ORG Subject: Data Wizard ** Hello, if I use Data Wizard in ITSM and change the name of a Support Group, will that name be changed in all forms where Support Group exist? Any issues with this function? I tried it, but I found at least one form where the name not was changed.(Supportgroup Lead). // Lars _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Tomcat URL Redirect question
I am hoping someone on this list has done this before and can provide some quick answers. We are setting up a several new Mid-Tier servers along with several new AR System Servers. The Mid-Tier servers will have a load balancer hardware in front of it. What I have been asked to do is to set up Tomcat on these two new Mid-Tier servers so that Tomcat has the ability to evaluate the URL the user is coming in on from the internet and redirecting that user to a specific server. This is what we are planning. We have two servers ARServer A and ARServer B and the user uses the URL www.Iwant ServerA.comhttp://www.Iwant%20ServerA.com we want Tomcat to redirect them to ARServerA (SUN) if they use a different URL say www.Iwant ServerB.comhttp://www.Iwant%20ServerB.com Tomcat would redirect them to ARServerB (HP). Is this possible in Tomcat? If so, where can I find the instructions on how to do that? We are running Two UNIX Servers One server is a SUN OS 5.9 and the other server is an HP-UX 11i v3 and both have AR Server 7.1 patch 11 installed. Two Windows Server 2008 64 Bit R2 Enterprise Edition running Apache Tomcat 5.5.25 Server Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: Picture (Device Independent Bitmap) 1.jpg
SV: Data Wizard
And when I tried, the Supportgroup Lead was never updated. (Where a group is linked to an Escalation group). // Lars Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Guillaume Rheault Skickat: den 16 mars 2012 18:16 Till: arslist@ARSLIST.ORG Ämne: Re: Data Wizard ** Jesus, The issues you describe see to me bugs. What version of ITSm are you using? Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com] Sent: Friday, March 16, 2012 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: Data Wizard ** Lars, It will change the support group name, not the ID, on many of the ITSM forms and update functional roles for the people in that group. However, it does not update any templates that are using that group. So, if have any change, work order, or Incident templates where use that support group, make sure to change the ownership first to another group or it could corrupt the templates. That has happened to me with infrastructure change templates. Make sure to check the group notification option on the support group after you've renamed it. It will set it to no and that group will not get messages when a group notification event fires. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Friday, March 16, 2012 8:58 AM To: arslist@ARSLIST.ORG Subject: Data Wizard ** Hello, if I use Data Wizard in ITSM and change the name of a Support Group, will that name be changed in all forms where Support Group exist? Any issues with this function? I tried it, but I found at least one form where the name not was changed.(Supportgroup Lead). // Lars _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Just wondering....
We're going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Tomcat URL Redirect question
If you are open to using an unsupported freeware, you should be able to do what you want to with a utility called portforward. A google search should find this for your OS. Its simple to use.. Joe From: Pruitt, Christopher (Bank of America Account) Sent: Friday, March 16, 2012 3:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Tomcat URL Redirect question ** I am hoping someone on this list has done this before and can provide some quick answers. We are setting up a several new Mid-Tier servers along with several new AR System Servers. The Mid-Tier servers will have a load balancer hardware in front of it. What I have been asked to do is to set up Tomcat on these two new Mid-Tier servers so that Tomcat has the ability to evaluate the URL the user is coming in on from the internet and redirecting that user to a specific server. This is what we are planning. We have two servers ARServer A and ARServer B and the user uses the URL www.Iwant ServerA.com we want Tomcat to redirect them to ARServerA (SUN) if they use a different URL say www.Iwant ServerB.com Tomcat would redirect them to ARServerB (HP). Is this possible in Tomcat? If so, where can I find the instructions on how to do that? We are running Two UNIX Servers One server is a SUN OS 5.9 and the other server is an HP-UX 11i v3 and both have AR Server 7.1 patch 11 installed. Two Windows Server 2008 64 Bit R2 Enterprise Edition running Apache Tomcat 5.5.25 Server Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers ArePicture (Device Independent Bitmap) 1.jpg
Re: Just wondering....
I would suggest using the recommended version. Sometimes little things like changes in the subdirectories of JDE / JDK would mean that the AR would not find the necessary libraries where it expects them, as often these relative paths are hard coded in the application logic. This will cause the java dependent portions of your app to fail. Joe From: richard@bwc.state.oh.us Sent: Friday, March 16, 2012 3:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Just wondering ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Tomcat URL Redirect question
If you are using different hostnames, why use a load balancer? If you want to use different hostnames and the load balancer (for redundancy), you can create two VIP's, one for each hostname, then set up the nodes in the VIP appropriately, as one active/primary, and the other for redundancy. For example: VIPa nodes: server1 (primary), server2 (failover) VIPb nodes: server2 (primary), server1 (failover) Just set up the redirection so that all traffic goes to the primary except in the event of a failure, and set up the monitoring so that it can check the up/down status of each node. If you are instead talking about the context path (e.g., server.com/arsys/forms/server/formA versus server.com/arsys/forms/server/formB), you can set up your proxy software to redirect to the appropriate Tomcat instance. Are you using anything in front of Tomcat (i.e., mod_proxy, mod_proxy_ajp, mod_jk, etc.)? Axton Grams On Fri, Mar 16, 2012 at 2:24 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** If you are open to using an unsupported freeware, you should be able to do what you want to with a utility called portforward. A google search should find this for your OS. Its simple to use.. Joe *From:* Pruitt, Christopher (Bank of America Account)christopher.pru...@hp.com *Sent:* Friday, March 16, 2012 3:06 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Tomcat URL Redirect question ** I am hoping someone on this list has done this before and can provide some quick answers. We are setting up a several new Mid-Tier servers along with several new AR System Servers. The Mid-Tier servers will have a load balancer hardware in front of it. What I have been asked to do is to set up Tomcat on these two new Mid-Tier servers so that Tomcat has the ability to evaluate the URL the user is coming in on from the internet and redirecting that user to a specific server. This is what we are planning. We have two servers ARServer A and ARServer B and the user uses the URL *www.Iwant ServerA.com* we want Tomcat to redirect them to ARServerA (SUN) if they use a different URL say *www.Iwant ServerB.com* Tomcat would redirect them to ARServerB (HP). Is this possible in Tomcat? If so, where can I find the instructions on how to do that? We are running Two UNIX Servers One server is a SUN OS 5.9 and the other server is an HP-UX 11i v3 and both have AR Server 7.1 patch 11 installed. Two Windows Server 2008 64 Bit R2 Enterprise Edition running Apache Tomcat 5.5.25 Server *Christopher Pruitt* Business Consulting III *HP Enterprises Services **christopher.pru...@hp.com **www.hp.com* http://www.hp.com/ *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Tomcat URL Redirect question
I think you could use mod_rewrite for that. I don't have an example but it might be worth googling Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 16 March 2012 19:25 To: arslist@ARSLIST.ORG Subject: Re: Tomcat URL Redirect question ** If you are open to using an unsupported freeware, you should be able to do what you want to with a utility called portforward. A google search should find this for your OS. Its simple to use.. Joe From: Pruitt, Christopher (Bank of America Account) mailto:christopher.pru...@hp.com Sent: Friday, March 16, 2012 3:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Tomcat URL Redirect question ** I am hoping someone on this list has done this before and can provide some quick answers. We are setting up a several new Mid-Tier servers along with several new AR System Servers. The Mid-Tier servers will have a load balancer hardware in front of it. What I have been asked to do is to set up Tomcat on these two new Mid-Tier servers so that Tomcat has the ability to evaluate the URL the user is coming in on from the internet and redirecting that user to a specific server. This is what we are planning. We have two servers ARServer A and ARServer B and the user uses the URL www.Iwant ServerA.com http://www.iwant%20servera.com/ we want Tomcat to redirect them to ARServerA (SUN) if they use a different URL say www.Iwant ServerB.com http://www.iwant%20serverb.com/ Tomcat would redirect them to ARServerB (HP). Is this possible in Tomcat? If so, where can I find the instructions on how to do that? We are running Two UNIX Servers One server is a SUN OS 5.9 and the other server is an HP-UX 11i v3 and both have AR Server 7.1 patch 11 installed. Two Windows Server 2008 64 Bit R2 Enterprise Edition running Apache Tomcat 5.5.25 Server Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com http://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpg
Re: Just wondering....
Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
Can you cite any specific examples? I would imagine that so long as the classpath and library paths are set properly, things will work. I don't forsee the locations of the JVM libraries changing in a way that would break this. Disclaimer: I don't/won't use Windows as a server OS. Axton Grams On Fri, Mar 16, 2012 at 2:29 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** I would suggest using the recommended version. Sometimes little things like changes in the subdirectories of JDE / JDK would mean that the AR would not find the necessary libraries where it expects them, as often these relative paths are hard coded in the application logic. This will cause the java dependent portions of your app to fail. Joe From: richard@bwc.state.oh.us Sent: Friday, March 16, 2012 3:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Just wondering ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
Roger, Can you explain on this known issue?...is it just when using the OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
OK. Thanks. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, March 16, 2012 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** I would suggest using the recommended version. Sometimes little things like changes in the subdirectories of JDE / JDK would mean that the AR would not find the necessary libraries where it expects them, as often these relative paths are hard coded in the application logic. This will cause the java dependent portions of your app to fail. Joe From: richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Friday, March 16, 2012 3:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Just wondering ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.commailto:remedy...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
I do not remember specific examples, but I do recall codes where one or more files from the bin folder were called using relative paths in the code. If it wasn't for that, it would have found the files using classpath or path. I did get around by copying files where they were expected, but that’s not a clean.. Joe -Original Message- From: Axton Sent: Friday, March 16, 2012 3:37 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering Can you cite any specific examples? I would imagine that so long as the classpath and library paths are set properly, things will work. I don't forsee the locations of the JVM libraries changing in a way that would break this. Disclaimer: I don't/won't use Windows as a server OS. Axton Grams On Fri, Mar 16, 2012 at 2:29 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** I would suggest using the recommended version. Sometimes little things like changes in the subdirectories of JDE / JDK would mean that the AR would not find the necessary libraries where it expects them, as often these relative paths are hard coded in the application logic. This will cause the java dependent portions of your app to fail. Joe From: richard@bwc.state.oh.us Sent: Friday, March 16, 2012 3:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Just wondering ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
Thank you! And here I thought I was going to have an easy, quick install…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1eURL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6 -Original Message- From: richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.commailto:remedy...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
Roger, Does a public user have access to that server where that KB is stored? I tried using my support login to get in, but it failed.. Joe From: Roger Justice Sent: Friday, March 16, 2012 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
I would submit a support ticket since I got that article from a BMC Partner resource so I would assume that if you are using a support ID it should be visible. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 4:06 pm Subject: Re: Just wondering ** Roger, Does a public user have access to that server where that KB is stored? I tried using my support login to get in, but it failed.. Joe From: Roger Justice Sent: Friday, March 16, 2012 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Prompt a message if multiple rows are selected on a table field.
Hello All, I would like to prompt a message if multiple rows on a table field is selected. Currently, this table field is on a display only form. I am trying to make sure that the User selects only one row to perform other actions in that display only form. Currently, when he selects Row - 1 and then Row-2 on that table field, then clicks on a button on that form, the additonal action which is being perfomed on table field acts only on the first row selected. Although, I know I can do a table loop(Active Link Guide) to make that action being performed on multiple rows, but at this point I would like to prompt a message. How can I do this? Please advise, Regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
I got to it by searching the knowledgebase for KA364458 after logging in to support web. Knowledge Article AtriumCore 7.6.04 SP2 installation failing on AR Server 7.6.04 SP3 ( ImportFileNode- 9936 Error ) [cid:image001.gif@01CD0387.2D97BE00]https://kb.bmc.com/infocenter/index?page=answersquestion_box=KA364458 Back to Answers https://kb.bmc.com/infocenter/index?page=answersquestion_box=KA364458 [cid:image002.gif@01CD0387.2D97BE00]https://kb.bmc.com/infocenter/index?page=contentid=KA364458pmv=printimpressions=false Printer Friendlyhttps://kb.bmc.com/infocenter/index?page=contentid=KA364458pmv=printimpressions=false [cid:image003.gif@01CD0387.2D97BE00]https://kb.bmc.com/infocenter/index?page=contentid=KA364458#rate Rate this Pagehttps://kb.bmc.com/infocenter/index?page=contentid=KA364458#rate Knowledge Article ID: KA364458 Version: 3.0 Status: Published Published date: 03/06/2012 Updated: 03/06/2012 So the issue is that if you have installed as, or updated to, ARS 7.6.04.03, then the Atrium 7.6.04.02 installer fails? Typical behavior for any SP2 installer, in my experience. I’ll be waiting for SP3 on ALL of the applications. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1eURL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6 -Original Message- From: richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.commailto:remedy...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access
Re: Prompt a message if multiple rows are selected on a table field.
Not sure about the prompt, but you could always just set the Single Row Selection only option for the table to prevent it. Admin Tool - on the Advanced Display tab Dev Studio - Display - Row Selection attribute Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Friday, March 16, 2012 3:14 PM To: arslist@ARSLIST.ORG Subject: Prompt a message if multiple rows are selected on a table field. Hello All, I would like to prompt a message if multiple rows on a table field is selected. Currently, this table field is on a display only form. I am trying to make sure that the User selects only one row to perform other actions in that display only form. Currently, when he selects Row - 1 and then Row-2 on that table field, then clicks on a button on that form, the additonal action which is being perfomed on table field acts only on the first row selected. Although, I know I can do a table loop(Active Link Guide) to make that action being performed on multiple rows, but at this point I would like to prompt a message. How can I do this? Please advise, Regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
Thanks!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, March 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** I got to it by searching the knowledgebase for KA364458 after logging in to support web. Knowledge Article AtriumCore 7.6.04 SP2 installation failing on AR Server 7.6.04 SP3 ( ImportFileNode- 9936 Error ) [Back to Answers]https://kb.bmc.com/infocenter/index?page=answersquestion_box=KA364458 Back to Answers https://kb.bmc.com/infocenter/index?page=answersquestion_box=KA364458 [Printer Friendly Version]https://kb.bmc.com/infocenter/index?page=contentid=KA364458pmv=printimpressions=false Printer Friendlyhttps://kb.bmc.com/infocenter/index?page=contentid=KA364458pmv=printimpressions=false [Rate Content]https://kb.bmc.com/infocenter/index?page=contentid=KA364458#rate Rate this Pagehttps://kb.bmc.com/infocenter/index?page=contentid=KA364458#rate Knowledge Article ID: KA364458 Version: 3.0 Status: Published Published date: 03/06/2012 Updated: 03/06/2012 So the issue is that if you have installed as, or updated to, ARS 7.6.04.03, then the Atrium 7.6.04.02 installer fails? Typical behavior for any SP2 installer, in my experience. I’ll be waiting for SP3 on ALL of the applications. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 2:55 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1eURL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6 -Original Message- From: richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.commailto:remedy...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_
Re: Prompt a message if multiple rows are selected on a table field.
Raj, If your intent is simply to restrict multiple selection on that table, you can just go into the table properties and set the Single Selection Only flag. Regards, Paul Blasquez On Mar 16, 2012 1:14 PM, Raj ravi6...@gmail.com wrote: Hello All, I would like to prompt a message if multiple rows on a table field is selected. Currently, this table field is on a display only form. I am trying to make sure that the User selects only one row to perform other actions in that display only form. Currently, when he selects Row - 1 and then Row-2 on that table field, then clicks on a button on that form, the additonal action which is being perfomed on table field acts only on the first row selected. Although, I know I can do a table loop(Active Link Guide) to make that action being performed on multiple rows, but at this point I would like to prompt a message. How can I do this? Please advise, Regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: Wonder how many of these tales are true....
I tend to have an interest in ‘supernatural’ phenomenon's, and a random search for haunted places in New Jersey yielded this result.. I really wonder how many of these are really authentic claims.. My guess leans towards none.. Anybody living in any of these listed cities that may have heard or know anything first hand about any of these listed sites??? http://www.theshadowlands.net/places/newjersey.htm Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Prompt a message if multiple rows are selected on a table field.
Thanks a lot for your prompt reply. It worked like a charm. On Mar 16, 1:18 pm, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Not sure about the prompt, but you could always just set the Single Row Selection only option for the table to prevent it. Admin Tool - on the Advanced Display tab Dev Studio - Display - Row Selection attribute Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Sent: Friday, March 16, 2012 3:14 PM To: arsl...@arslist.org Subject: Prompt a message if multiple rows are selected on a table field. Hello All, I would like to prompt a message if multiple rows on a table field is selected. Currently, this table field is on a display only form. I am trying to make sure that the User selects only one row to perform other actions in that display only form. Currently, when he selects Row - 1 and then Row-2 on that table field, then clicks on a button on that form, the additonal action which is being perfomed on table field acts only on the first row selected. Although, I know I can do a table loop(Active Link Guide) to make that action being performed on multiple rows, but at this point I would like to prompt a message. How can I do this? Please advise, Regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Just wondering....
Found it when I searched the KB directly by logging into support from bmc.com The URL that you hyperlinked sent me to: https://webmail.bmc.com/CookieAuth.dll?GetLogon?reason=0formdir=2curl=Z2FowaZ2Fredir.aspxZ3FCZ3Df72a03ecb9974120b60ab205d5639a1eZ26URLZ3DhttpsZ253aZ252fZ252fkb.bmc.comZ252finfocenterZ252findexZ253fpageZ253dccaClickthroughZ2526checksumZ253d3368834740Z2526quesZ253dinstallZ252batriumZ252bsp2Z252barZ252bserverZ252bsp3Z2526exturlZ253dhttpsZ25253AZ25252FZ25252Fkb.bmc.comZ25252FinfocenterZ25252FindexZ25253FpageZ25253DcontentZ252526idZ25253DKA364458Z252526actpZ25253DsearchZ252526viewlocaleZ25253Den_USZ2526searchidZ253d1331911587128Z2526idZ253d1331911587128Z2526answeridZ253d16777216Z253a27346185Z2526trackClickZ253dtrueZ2526docTitleZ253dAtriumCoreZ2525207.6.04Z252520SP2Z252520installationZ252520failingZ252520onZ252520ARZ252520ServerZ2525207.6.04Z252520SP3Z252520Z28Z252520ImportFileNode-Z2525209936Z252520ErrorZ252520Z29Z252520Z2526crawledYearZ253d2012Z2526crawledMonthZ253d3Z2526crawledDateZ253d6 This I think must be some sort of an app server that we do not have access to? Joe From: Roger Justice Sent: Friday, March 16, 2012 4:12 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** I would submit a support ticket since I got that article from a BMC Partner resource so I would assume that if you are using a support ID it should be visible. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 4:06 pm Subject: Re: Just wondering ** Roger, Does a public user have access to that server where that KB is stored? I tried using my support login to get in, but it failed.. Joe From: Roger Justice Sent: Friday, March 16, 2012 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SRM -- just asking ---for the impossible.
So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM -- just asking ---for the impossible.
There is this company (I think from California) – I met them at the 2011 RUG.. They have something that you might be looking for. Their name is right there at the back of my mind but I just do not seem to recall either the company name nor the names of their reps that were there there.. I do however have their business card at home, so if you check back on this thread, I’ll write back with their information.. Hint – they had a data load utility for ITSM 7.0.x before even BMC had any that were known.. Cheers Joe From: patrick zandi Sent: Friday, March 16, 2012 4:32 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: SRM -- just asking ---for the impossible. ** So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM -- just asking ---for the impossible.
Effective Technologies… -John On Fri, Mar 16, 2012 at 3:46 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** There is this company (I think from California) – I met them at the 2011 RUG.. They have something that you might be looking for. Their name is right there at the back of my mind but I just do not seem to recall either the company name nor the names of their reps that were there there.. I do however have their business card at home, so if you check back on this thread, I’ll write back with their information.. Hint – they had a data load utility for ITSM 7.0.x before even BMC had any that were known.. Cheers Joe *From:* patrick zandi remedy...@gmail.com *Sent:* Friday, March 16, 2012 4:32 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* SRM -- just asking ---for the impossible. ** So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *Recipient of: **WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Wonder how many of these tales are true....
Is there any truth to it??? Was it ever investigated? Or is it just a widespread rumor? From: Jim Manara Sent: Friday, March 16, 2012 4:31 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OT: Wonder how many of these tales are true ** I grew up in Raritan, NJ and the old librarian is the mother of 4 boys. No wonder she is still moving around checking that things are the way they are supposed to be. Like we do when we send test transactions through our systems. Thanks for the memories. Jim Manara 480-273-0934 Original Message Subject: OT: Wonder how many of these tales are true From: Joe Martin D'Souza jdso...@shyle.net Date: Fri, March 16, 2012 1:20 pm To: arslist@ARSLIST.ORG ** I tend to have an interest in ‘supernatural’ phenomenon's, and a random search for haunted places in New Jersey yielded this result.. I really wonder how many of these are really authentic claims.. My guess leans towards none.. Anybody living in any of these listed cities that may have heard or know anything first hand about any of these listed sites??? http://www.theshadowlands.net/places/newjersey.htm Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM -- just asking ---for the impossible.
Yes! That’s them.. look them up.. I can give you specific contact information if you need it.. Joe From: John Sundberg Sent: Friday, March 16, 2012 4:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: SRM -- just asking ---for the impossible. ** Effective Technologies… -John On Fri, Mar 16, 2012 at 3:46 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** There is this company (I think from California) – I met them at the 2011 RUG.. They have something that you might be looking for. Their name is right there at the back of my mind but I just do not seem to recall either the company name nor the names of their reps that were there there.. I do however have their business card at home, so if you check back on this thread, I’ll write back with their information.. Hint – they had a data load utility for ITSM 7.0.x before even BMC had any that were known.. Cheers Joe From: patrick zandi Sent: Friday, March 16, 2012 4:32 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: SRM -- just asking ---for the impossible. ** So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC_GLOBAL_DEFAULT_SRVC CI
This would be a customisation though, which we're always trying to avoid. If changing the status works without affecting anything else then this config is preferable. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of PCR Remedy Sent: 13 March 2012 22:41 To: arslist@ARSLIST.ORG Subject: Re: BMC_GLOBAL_DEFAULT_SRVC CI Same for Problem or SLM Service field, the menu qualification do not filter only the CI-Asset related to the current company.. I suggest to change the menus attached to the Service Field.. On Tue, Mar 13, 2012 at 6:47 AM, Tauf Chowdhury taufc...@gmail.com wrote: I'm pretty sure it's tied to the default services that come with SRM. Sent from my iPhone On Mar 13, 2012, at 6:17 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Hi All, CMDB 7.6.04 SP2 The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the Infrastructure Change form. BMC tells us that this CI should never be deleted. Does anyone know precisely what it is for? I guess it's to do with the Service Catalog functionality in Atrium Core. I can set the status of this CI from its out-of-the-box value of 'Ordered' to 'End of Life' to remove it from the menu but would this affect the functionality that the CI is there to support? Cheers Peter _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC_GLOBAL_DEFAULT_SRVC CI
Thanks for the info, I'll check the SRM module later. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: 13 March 2012 12:47 To: arslist@ARSLIST.ORG Subject: Re: BMC_GLOBAL_DEFAULT_SRVC CI I'm pretty sure it's tied to the default services that come with SRM. Sent from my iPhone On Mar 13, 2012, at 6:17 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Hi All, CMDB 7.6.04 SP2 The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the Infrastructure Change form. BMC tells us that this CI should never be deleted. Does anyone know precisely what it is for? I guess it's to do with the Service Catalog functionality in Atrium Core. I can set the status of this CI from its out-of-the-box value of 'Ordered' to 'End of Life' to remove it from the menu but would this affect the functionality that the CI is there to support? Cheers Peter __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Solid State Hard Drives
I'd try the SSD if I was you. Cloning and replacing the hard drive in the laptop is a breeze. Paying for the SSD is painful though - ~ £460 for a 500G version here in the UK -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: 16 March 2012 13:30 To: arslist@ARSLIST.ORG Subject: Re: Solid State Hard Drives Peter: I have a habit of keeping a resource monitor (Windows 7 Resource Monitor or CentOS GNOME widget) running on my laptop at all times and of never using the host OS to do anything except run VMs. Given sufficient RAM (8GB seems adequate), I've found that the hard disk is almost always the bottleneck in performance, especially when running more than one VM. I've been considering buying an external esata enclosure with two 7200 RPM drives configured as RAID 0 for my work laptop. I use a similar storage configuration on my home server, and the disk bottleneck is much reduced. All that being said, SSDs have seemed pretty stable for the last couple of years. If performance similar to the RAID 0 configuration can be achieved internally, then it would be _way_ more convenient than an external enclosure. HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Friday, March 16, 2012 07:49 To: arslist@ARSLIST.ORG Subject: Solid State Hard Drives Hi All, I couldn't get ITSM to run on my laptop which has an i7 processor and 8G RAM. I recently upgraded it to 16G and replaced the hard drive with a 500GB SSD. Now ITSM flies and I can run it and ADDM together in VM's and still do the normal document/email stuff. Are SSD's now sufficiently stable to use in datacenter servers? If so, would this help solve some performance issues? I'm not responsible for any servers so am just asking out of interest. Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM -- just asking ---for the impossible.
The SRDs have to be built in spreadsheets so if you already have 800+ all the new ones can be created in the spreadsheets and to then apply it to a new company only requires a Company name change and then import. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 16, 2012 4:52 pm Subject: Re: SRM -- just asking ---for the impossible. ** Yes! That’s them.. look them up.. I can give you specific contact information if you need it.. Joe From: John Sundberg Sent: Friday, March 16, 2012 4:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: SRM -- just asking ---for the impossible. ** Effective Technologies… -John On Fri, Mar 16, 2012 at 3:46 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** There is this company (I think from California) – I met them at the 2011 RUG.. They have something that you might be looking for. Their name is right there at the back of my mind but I just do not seem to recall either the company name nor the names of their reps that were there there.. I do however have their business card at home, so if you check back on this thread, I’ll write back with their information.. Hint – they had a data load utility for ITSM 7.0.x before even BMC had any that were known.. Cheers Joe From: patrick zandi Sent: Friday, March 16, 2012 4:32 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: SRM -- just asking ---for the impossible. ** So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Solid State Hard Drives
Modern versions are better, but you can still get corrupted sectors on SSDs. I wouldn't use one as my only disk, but as part of a SAN, if you can afford it, no problem. Rick On Mar 16, 2012 5:17 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: I'd try the SSD if I was you. Cloning and replacing the hard drive in the laptop is a breeze. Paying for the SSD is painful though - ~ £460 for a 500G version here in the UK -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: 16 March 2012 13:30 To: arslist@ARSLIST.ORG Subject: Re: Solid State Hard Drives Peter: I have a habit of keeping a resource monitor (Windows 7 Resource Monitor or CentOS GNOME widget) running on my laptop at all times and of never using the host OS to do anything except run VMs. Given sufficient RAM (8GB seems adequate), I've found that the hard disk is almost always the bottleneck in performance, especially when running more than one VM. I've been considering buying an external esata enclosure with two 7200 RPM drives configured as RAID 0 for my work laptop. I use a similar storage configuration on my home server, and the disk bottleneck is much reduced. All that being said, SSDs have seemed pretty stable for the last couple of years. If performance similar to the RAID 0 configuration can be achieved internally, then it would be _way_ more convenient than an external enclosure. HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Friday, March 16, 2012 07:49 To: arslist@ARSLIST.ORG Subject: Solid State Hard Drives Hi All, I couldn't get ITSM to run on my laptop which has an i7 processor and 8G RAM. I recently upgraded it to 16G and replaced the hard drive with a 500GB SSD. Now ITSM flies and I can run it and ADDM together in VM's and still do the normal document/email stuff. Are SSD's now sufficiently stable to use in datacenter servers? If so, would this help solve some performance issues? I'm not responsible for any servers so am just asking out of interest. Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM -- just asking ---for the impossible.
I am thinking to building my own! However sometimes it is just good to get a thought in the ears of BMC. Last time it took 3.5 years to get them to add in the snmp v2 into Addm application but it at least happened. Sent from my iPhone On Mar 16, 2012, at 16:52, Joe Martin D'Souza jdso...@shyle.net wrote: ** Yes! That’s them.. look them up.. I can give you specific contact information if you need it.. Joe From: John Sundberg Sent: Friday, March 16, 2012 4:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: SRM -- just asking ---for the impossible. ** Effective Technologies… -John On Fri, Mar 16, 2012 at 3:46 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** There is this company (I think from California) – I met them at the 2011 RUG.. They have something that you might be looking for. Their name is right there at the back of my mind but I just do not seem to recall either the company name nor the names of their reps that were there there.. I do however have their business card at home, so if you check back on this thread, I’ll write back with their information.. Hint – they had a data load utility for ITSM 7.0.x before even BMC had any that were known.. Cheers Joe From: patrick zandi Sent: Friday, March 16, 2012 4:32 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: SRM -- just asking ---for the impossible. ** So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Wonder how many of these tales are true....
I grew in South Jersey. I can’t vouch for any of these tales, but I can tell you there’s over a million acres of pines trees sand called the “Pine Barrens” in NJ. The Pine Barrens are as beautiful, lonely creepy as it gets. Miles miles of two lane roads with scrubby pine trees on either side. Every so often there’s a sandy one lane trail off to one side or the other. Turn off onto one of these roads. It just gets lonelier creepier. You might find a quarry but don’t get too close – you could be up to your knees in sand still sinking before you know it. You might see an old wreck of an abandoned car with bullet holes in every square inch. And then there are the remains of what looks like an animal carcass. Now try to find your way back out to the main road. The Pine Barrens is where the Jersey Devil is said to live. It was also an episode of The Sopranos, the one where Paulie Christopher take a Russian mobster into the woods (the Pine Barrens), end up getting lost have to spend the night in an abandoned vehicle. No wonder many of the places listed on the web page are in or around the Pine Barrens. On Fri, Mar 16, 2012 at 4:51 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Is there any truth to it??? Was it ever investigated? Or is it just a widespread rumor? *From:* Jim Manara jim.man...@thecambiaregroup.com *Sent:* Friday, March 16, 2012 4:31 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: Wonder how many of these tales are true ** I grew up in Raritan, NJ and the old librarian is the mother of 4 boys. No wonder she is still moving around checking that things are the way they are supposed to be. Like we do when we send test transactions through our systems. Thanks for the memories. Jim Manara 480-273-0934 Original Message Subject: OT: Wonder how many of these tales are true From: Joe Martin D'Souza jdso...@shyle.net Date: Fri, March 16, 2012 1:20 pm To: arslist@ARSLIST.ORG ** I tend to have an interest in ‘supernatural’ phenomenon's, and a random search for haunted places in New Jersey yielded this result.. I really wonder how many of these are really authentic claims.. My guess leans towards none.. Anybody living in any of these listed cities that may have heard or know anything first hand about any of these listed sites??? http://www.theshadowlands.net/places/newjersey.htm Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM -- just asking ---for the impossible.
I am not employed by Kinetic...but I will say that KSR is more flexible then SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and forethought, you will have a sustainable solution. As they say Patrick-pay for it now, or pay for it later Shareable with some op cos: yes Future: don't ponder, act smartly--KSR Short Term solution: control the change until Sent via BlackBerry by ATT -Original Message- From: patrick zandi remedy...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 16 Mar 2012 16:32:48 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: SRM -- just asking ---for the impossible. So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM -- just asking ---for the impossible.
KSR is indeed good, but client does not want another product. Which is to our benefit cause work is work... but I digress .. back to anyone find a little easier method, then just creating carpel tunnel, On Fri, Mar 16, 2012 at 6:52 PM, Rick Sharp rickshar...@yahoo.com wrote: ** ** I am not employed by Kinetic...but I will say that KSR is more flexible then SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and forethought, you will have a sustainable solution. As they say Patrick-pay for it now, or pay for it later Shareable with some op cos: yes Future: don't ponder, act smartly--KSR Short Term solution: control the change until Sent via BlackBerry by ATT -- *From: * patrick zandi remedy...@gmail.com *Sender: * Action Request System discussion list(ARSList) arslist@ARSLIST.ORG *Date: *Fri, 16 Mar 2012 16:32:48 -0400 *To: *arslist@ARSLIST.ORG *ReplyTo: * arslist@ARSLIST.ORG *Subject: *SRM -- just asking ---for the impossible. ** So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: invalid relational operator exception from QualifierInfo
Hi,
Thanks to LJ and Jose for the replies! As suggested I looked at the logs.
The output seems to support the idea that there is a bug in
parseQualification:
When called on a field that works as expected ('Summary' in the example
below) the result is:
SELECT T852.C1,C536870989 FROM T852 WHERE (T852.C8 = 'atl01a') ORDER
BY C536870944 DESC, 1 ASC
When called on a field that causes an exception ('Associated Asset' in the
example below) the result is:
SELECT T852.C1,C536870989 FROM T852 WHERE (T852.C536870989 ORDER BY
C536870944 DESC, 1 ASC
When called using LIKE instead of = on the 'Associated Asset' the result
is:
SELECT T852.C1,C536870989 FROM T852 WHERE (dbms_lob.instr
(T852.C536870989, 'atl01a') 0) ORDER BY C536870944 DESC, 1 ASC
Unfortunately, while this runs without an error, it does return any
results.
Maybe I'm missing something, but it seems to me that parseQualification is
not generating a working sql statement in the example that causes an
exception. Note that there is no comparison operator or RHS value between
T852.C536870989 and ORDER BY.
Further, the sql statement that is generated when LIKE is used doesn't
result in the correct results.
thanks again,
Tony
-Original Message-
Date:Thu, 15 Mar 2012 09:34:09 -0600
From:LJ LongWing lj.longw...@gmail.com
Subject: Re: invalid relational operator exception from QualifierInfo
Tony,
I have tried doing searches (via the user tool) on 0 length fields and
received errors (I believe it stores them in clob in the db)...but I'm on
SQL, and my error was different...but I suspect that the problem is a DB
problem, not a Remedy problemcan you issue the same query in the user
tool...and then maybe get an sql log of the request and try it directly at
the DB?...I fully suspect you will find that it's a db problem and not an
api issue.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anthony Jurado Jr
Sent: Wednesday, March 14, 2012 2:13 PM
To: arslist@ARSLIST.ORG
Subject: invalid relational operator exception from QualifierInfo
Hi,
I have a Java program which uses getListEntry(). I use a QualifierInfo
object to create the qualification for getListEntry. The qualification
looks like this:
QualifierInfo qualifier = remedyConn.parseQualification(arForm,
'Associated Asset' = \atl01a\);
Which results in this exception:
CreateRemedyTicket.getSchema ARExceptionERROR (552): Failure
during SQL operation to the database; ORA-00920: invalid relational
operator
ERROR (552): Failure during SQL operation to the database;
ORA-00920: invalid relational operator
at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus
(UnknownSource)
at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown
Source)
at com.bmc.arsys.api.ProxyJRpc.ARGetListEntry
(UnknownSource)
at com.bmc.arsys.api.ARServerUser.getListEntry
(UnknownSource)
at CreateRemedyTicket.init(CreateRemedyTicket.java:42)
at CreateRemedyTicket.main(CreateRemedyTicket.java:94)
Oddly, if I change the equal sign to LIKE the query works:
QualifierInfo qualifier = remedyConn.parseQualification
(arForm,'Associated Asset' LIKE \atl01a\); // works
I have other qualifiers for different fields on the same form in which use
the equal sign with no problem. E.g.:
QualifierInfo qualifier = remedyConn.parseQualification
(arForm,'Summary' = \System Down\); // works
The properties for the Summary and Associated Asset are the same with the
following two exceptions:
Entry Mode is Required for the Summary field (which works as expected) and
optional for the Associated Asset (which doesn't work).
Input Length is 254 for the Summary field and 0 for the Associated Asset
field.
I would appreciate any suggestions!
thanks in advance,
Tony Jurado
Release Manager,
Services Engineering
IBM Security Services
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Licenses
** So I buy Fixed and Floating Licenses, sorry Named and Concurrent.I can obtain AR User and Separate Application Licenses. I can get these application licenses bundled or by the application. In today's world I do not have to purchase both User and Application licenses for any individual because the application license contains the User license.In an environment with COTS Applications and Custom Forms, I need AR User licenses for people who only work with the custom forms. I need Application licenses for those who work with the COTS Applications and who may or may not work with the custom forms.Now the User Form asks for License Type, Read, Fixed, Floating, Restricted Read. (OK named or concurrent)Then it asks for the Application License in a text field. Sorry for the simplified example:So person 1 is assigned a License Type Fixed and BMC Incident Mgmt FixedSo person 2 is assigned a License Type Floating and BMC Incident Mgmt FloatingSo person 3 is assigned a License Type Fixed and BMC Change Mgmt FloatingSo person 4 is assigned a License Type Floating and BMC Problem Mgmt FixedHow does the application identify how many licenses are remaining? Both of the Fixed and Floating variety as well as for each application.Jim Manara480-273-0934 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: SRM -- just asking ---for the impossible.
Patrick, You are right - nobody wants another tool. Heck, I don't want another tool. But thankfully - business can see past that restriction, or else, I am afraid - we would all be using Microsoft Excel to manage Incidents, Changes, CMDB, Word processing, etc... So - given the right info and education - business does see past the one tool approach. So - I would propose to your boss -- Instead of asking - Would you like another tool? Instead say: How would you like to: - minimize our changes to Remedy - simplify our future upgrades - build new forms and processes in business time not IT time - minimize the risk introduced to the system when releasing new forms/processes - minimize the risk introduced to the system when changing forms/processes - minimize training across the company to use the Request system - minimize the training across IT to fulfill requests - minimize license cost yet maximize existing investments - drive fulfillment across the enterprise in real-time - leverage open strategies for display - leverage open strategies for fulfillment - use the request management system from your mobile - without buying more tools the list goes on... Also - throw in Kinetic Request won the award for Most innovative product at WWRUG and then followed it up with Best support in the following year. So -- propose that to your boss -- one tool vs (my list). A wise manager would look into their options. Unwise managers bury their head in poor policy. We have: The best product The most open product The best licensing The best price The best support What else would you want? (Now - back to March Madness) -John On Fri, Mar 16, 2012 at 6:07 PM, patrick zandi remedy...@gmail.com wrote: ** KSR is indeed good, but client does not want another product. Which is to our benefit cause work is work... but I digress .. back to anyone find a little easier method, then just creating carpel tunnel, On Fri, Mar 16, 2012 at 6:52 PM, Rick Sharp rickshar...@yahoo.com wrote: ** ** I am not employed by Kinetic...but I will say that KSR is more flexible then SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and forethought, you will have a sustainable solution. As they say Patrick-pay for it now, or pay for it later Shareable with some op cos: yes Future: don't ponder, act smartly--KSR Short Term solution: control the change until Sent via BlackBerry by ATT -- *From: * patrick zandi remedy...@gmail.com *Sender: * Action Request System discussion list(ARSList) arslist@ARSLIST.ORG *Date: *Fri, 16 Mar 2012 16:32:48 -0400 *To: *arslist@ARSLIST.ORG *ReplyTo: * arslist@ARSLIST.ORG *Subject: *SRM -- just asking ---for the impossible. ** So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *Recipient of: **WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM -- just asking ---for the impossible.
I knew you could not pass even if I ask you not too. ;-) Sent from my iPhone On Mar 16, 2012, at 20:50, John Sundberg john.sundb...@kineticdata.com wrote: ** Patrick, You are right - nobody wants another tool. Heck, I don't want another tool. But thankfully - business can see past that restriction, or else, I am afraid - we would all be using Microsoft Excel to manage Incidents, Changes, CMDB, Word processing, etc... So - given the right info and education - business does see past the one tool approach. So - I would propose to your boss -- Instead of asking - Would you like another tool? Instead say: How would you like to: - minimize our changes to Remedy - simplify our future upgrades - build new forms and processes in business time not IT time - minimize the risk introduced to the system when releasing new forms/processes - minimize the risk introduced to the system when changing forms/processes - minimize training across the company to use the Request system - minimize the training across IT to fulfill requests - minimize license cost yet maximize existing investments - drive fulfillment across the enterprise in real-time - leverage open strategies for display - leverage open strategies for fulfillment - use the request management system from your mobile - without buying more tools the list goes on... Also - throw in Kinetic Request won the award for Most innovative product at WWRUG and then followed it up with Best support in the following year. So -- propose that to your boss -- one tool vs (my list). A wise manager would look into their options. Unwise managers bury their head in poor policy. We have: The best product The most open product The best licensing The best price The best support What else would you want? (Now - back to March Madness) -John On Fri, Mar 16, 2012 at 6:07 PM, patrick zandi remedy...@gmail.com wrote: ** KSR is indeed good, but client does not want another product. Which is to our benefit cause work is work... but I digress .. back to anyone find a little easier method, then just creating carpel tunnel, On Fri, Mar 16, 2012 at 6:52 PM, Rick Sharp rickshar...@yahoo.com wrote: ** I am not employed by Kinetic...but I will say that KSR is more flexible then SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and forethought, you will have a sustainable solution. As they say Patrick-pay for it now, or pay for it later Shareable with some op cos: yes Future: don't ponder, act smartly--KSR Short Term solution: control the change until Sent via BlackBerry by ATT From: patrick zandi remedy...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 16 Mar 2012 16:32:48 -0400 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: SRM -- just asking ---for the impossible. ** So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM -- just asking ---for the impossible.
(BTW - I hope you see my comments as fun/entertaining -- and hopefully enlightening, I am not out to offend) If you saw a train wreck coming - and somebody said -- please ignore -- would you/should you? I live this stuff - I love this stuff - I can't sit idly by and watch it happen. Especially when - the only thing holding somebody back - is a questionable policy :) A good (consultant/employee/human) fights for what is right - always. Against the tide, against the policy, etc… Truth always wins. (Now - are we sure the earth is round? even the Catholic Church can change fundamental opinions) -John On Fri, Mar 16, 2012 at 7:56 PM, Pat Zandi remedy...@gmail.com wrote: ** I knew you could not pass even if I ask you not too. ;-) Sent from my iPhone On Mar 16, 2012, at 20:50, John Sundberg john.sundb...@kineticdata.com wrote: ** Patrick, You are right - nobody wants another tool. Heck, I don't want another tool. But thankfully - business can see past that restriction, or else, I am afraid - we would all be using Microsoft Excel to manage Incidents, Changes, CMDB, Word processing, etc... So - given the right info and education - business does see past the one tool approach. So - I would propose to your boss -- Instead of asking - Would you like another tool? Instead say: How would you like to: - minimize our changes to Remedy - simplify our future upgrades - build new forms and processes in business time not IT time - minimize the risk introduced to the system when releasing new forms/processes - minimize the risk introduced to the system when changing forms/processes - minimize training across the company to use the Request system - minimize the training across IT to fulfill requests - minimize license cost yet maximize existing investments - drive fulfillment across the enterprise in real-time - leverage open strategies for display - leverage open strategies for fulfillment - use the request management system from your mobile - without buying more tools the list goes on... Also - throw in Kinetic Request won the award for Most innovative product at WWRUG and then followed it up with Best support in the following year. So -- propose that to your boss -- one tool vs (my list). A wise manager would look into their options. Unwise managers bury their head in poor policy. We have: The best product The most open product The best licensing The best price The best support What else would you want? (Now - back to March Madness) -John On Fri, Mar 16, 2012 at 6:07 PM, patrick zandi remedy...@gmail.comwrote: ** KSR is indeed good, but client does not want another product. Which is to our benefit cause work is work... but I digress .. back to anyone find a little easier method, then just creating carpel tunnel, On Fri, Mar 16, 2012 at 6:52 PM, Rick Sharp rickshar...@yahoo.comwrote: ** ** I am not employed by Kinetic...but I will say that KSR is more flexible then SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and forethought, you will have a sustainable solution. As they say Patrick-pay for it now, or pay for it later Shareable with some op cos: yes Future: don't ponder, act smartly--KSR Short Term solution: control the change until Sent via BlackBerry by ATT -- *From: * patrick zandi remedy...@gmail.com *Sender: * Action Request System discussion list(ARSList) arslist@ARSLIST.ORG *Date: *Fri, 16 Mar 2012 16:32:48 -0400 *To: *arslist@ARSLIST.ORG *ReplyTo: * arslist@ARSLIST.ORG *Subject: *SRM -- just asking ---for the impossible. ** So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist:
Re: SRM -- just asking ---for the impossible.
We're good! I'm smiling, can't blame ya. Buddy Sent from my iPhone On Mar 16, 2012, at 21:23, John Sundberg john.sundb...@kineticdata.com wrote: ** (BTW - I hope you see my comments as fun/entertaining -- and hopefully enlightening, I am not out to offend) If you saw a train wreck coming - and somebody said -- please ignore -- would you/should you? I live this stuff - I love this stuff - I can't sit idly by and watch it happen. Especially when - the only thing holding somebody back - is a questionable policy :) A good (consultant/employee/human) fights for what is right - always. Against the tide, against the policy, etc… Truth always wins. (Now - are we sure the earth is round? even the Catholic Church can change fundamental opinions) -John On Fri, Mar 16, 2012 at 7:56 PM, Pat Zandi remedy...@gmail.com wrote: ** I knew you could not pass even if I ask you not too. ;-) Sent from my iPhone On Mar 16, 2012, at 20:50, John Sundberg john.sundb...@kineticdata.com wrote: ** Patrick, You are right - nobody wants another tool. Heck, I don't want another tool. But thankfully - business can see past that restriction, or else, I am afraid - we would all be using Microsoft Excel to manage Incidents, Changes, CMDB, Word processing, etc... So - given the right info and education - business does see past the one tool approach. So - I would propose to your boss -- Instead of asking - Would you like another tool? Instead say: How would you like to: - minimize our changes to Remedy - simplify our future upgrades - build new forms and processes in business time not IT time - minimize the risk introduced to the system when releasing new forms/processes - minimize the risk introduced to the system when changing forms/processes - minimize training across the company to use the Request system - minimize the training across IT to fulfill requests - minimize license cost yet maximize existing investments - drive fulfillment across the enterprise in real-time - leverage open strategies for display - leverage open strategies for fulfillment - use the request management system from your mobile - without buying more tools the list goes on... Also - throw in Kinetic Request won the award for Most innovative product at WWRUG and then followed it up with Best support in the following year. So -- propose that to your boss -- one tool vs (my list). A wise manager would look into their options. Unwise managers bury their head in poor policy. We have: The best product The most open product The best licensing The best price The best support What else would you want? (Now - back to March Madness) -John On Fri, Mar 16, 2012 at 6:07 PM, patrick zandi remedy...@gmail.com wrote: ** KSR is indeed good, but client does not want another product. Which is to our benefit cause work is work... but I digress .. back to anyone find a little easier method, then just creating carpel tunnel, On Fri, Mar 16, 2012 at 6:52 PM, Rick Sharp rickshar...@yahoo.com wrote: ** I am not employed by Kinetic...but I will say that KSR is more flexible then SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and forethought, you will have a sustainable solution. As they say Patrick-pay for it now, or pay for it later Shareable with some op cos: yes Future: don't ponder, act smartly--KSR Short Term solution: control the change until Sent via BlackBerry by ATT From: patrick zandi remedy...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 16 Mar 2012 16:32:48 -0400 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: SRM -- just asking ---for the impossible. ** So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. --
ARERR 3377 (LDAP Errors) and Filter Error Handlers
Hello, We have an LDAP Vendor form that integrates with Active Directory. While trying to add some error trapping, it seems that the errors from LDAP don't trigger the ARS error handling of filters. I have a simple filter that adds a user to the member attribute of an AD Group. It works fine and has for years. Today, I added an error handler to that filter so that I could gracefully deal with situations where the member add failed. To test this, I am intentionally trying to add a user to a DN for which my LDAP account doesn't have access. I do get this message in the arerror.log (and on screen) so ARS does recognize it as an error: The LDAP operation has failed : Insufficient access (LDAPERR 50)2098: SecErr: DSID-03150A48, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 (ARERR 3377) The filter log shows the set field processing on the member field, but there is no indication of an error other than the last line: FLTR /* Fri Mar 16 2012 19:14:18.0717 */ Checking TRG:ADG:UserDN_AddToGroup (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR members (536870921) = CN= userinfo1^|^CN= userinfo2^|^CN= userinfo3 FLTR /* Fri Mar 16 2012 19:14:18.0795 */ End of filter processing (phase 1) -- Operation - SET on TRG:Active Directory:Group - snip DN FLTR /* Fri Mar 16 2012 19:14:18.1717 */Canceled filter processing due to error I added an error message action to test the error handler, and it triggered as expected: FLTR /* Fri Mar 16 2012 19:45:13.6116 */ Checking TRG:ADG:UserDN_AddToGroup (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR members (536870921) = CN= userinfo1^|^CN= userinfo2^|^CN= userinfo3 FLTR 1: Message FLTR test error message. FLTR Error while performing filter action: Error 1 FLTR Filter TRG:ADG:UserDN_AddToGroup: Calling filter error handler zzz:TempErrorHandler FLTR /* Fri Mar 16 2012 19:45:13.6276 */ Checking zzz:TempErrorHandler (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR z1D_Char01 (536870922) = This is the error handler handling the error. FLTR Filter zzz:TempErrorHandler: Successfully handled filter error FLTR Filter TRG:ADG:UserDN_AddToGroup FLTR /* Fri Mar 16 2012 19:45:13.6277 */ End of filter processing (phase 1) -- Operation - SET on TRG:Active Directory:Group - snip DN FLTR /* Fri Mar 16 2012 19:45:13.7246 */Canceled filter processing due to error So, does anyone have any ideas on how I can get ARS to see the LDAP error as an error? Thanks, Thad ARS 7.1 on AIX 5.3 ITSM 7.0.3 Oracle 10g Remote ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Wonder how many of these tales are true....
Define lonely and creepy :-).. If you mean deathly quiet, its actually inviting.. I have been to a few places around South Jersey, and from that site, they make Cape May to be the most haunted town in Jersey.. I actually liked that town for its natural – almost untouched landscape.. Those little streams and small waterfalls (I think its called Childs Fall) were pretty places.. Sinking sand is not as treacherous as it is made out to be. if you can swim in water which is a whole lot less denser than sinking sand , you can ‘swim’ on sinking sand.. The key here is swim – and not try to walk or run away.. you literally lay down and crawl out of it as if you were swimming.. So unless there is some deadly creature like an alligator or a crocodile around, there is not much to worry about.. I had seen a show once on Discovery channel where some expert said it’s the fear and myth around how dangerous sinking sand can be, that makes most people panic and become victims of it.. Joe From: Boyd, Rebecca Sent: Friday, March 16, 2012 5:40 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Wonder how many of these tales are true ** I grew in South Jersey. I can’t vouch for any of these tales, but I can tell you there’s over a million acres of pines trees sand called the “Pine Barrens” in NJ. The Pine Barrens are as beautiful, lonely creepy as it gets. Miles miles of two lane roads with scrubby pine trees on either side. Every so often there’s a sandy one lane trail off to one side or the other. Turn off onto one of these roads. It just gets lonelier creepier. You might find a quarry but don’t get too close – you could be up to your knees in sand still sinking before you know it. You might see an old wreck of an abandoned car with bullet holes in every square inch. And then there are the remains of what looks like an animal carcass. Now try to find your way back out to the main road. The Pine Barrens is where the Jersey Devil is said to live. It was also an episode of The Sopranos, the one where Paulie Christopher take a Russian mobster into the woods (the Pine Barrens), end up getting lost have to spend the night in an abandoned vehicle. No wonder many of the places listed on the web page are in or around the Pine Barrens. On Fri, Mar 16, 2012 at 4:51 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Is there any truth to it??? Was it ever investigated? Or is it just a widespread rumor? From: Jim Manara Sent: Friday, March 16, 2012 4:31 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OT: Wonder how many of these tales are true ** I grew up in Raritan, NJ and the old librarian is the mother of 4 boys. No wonder she is still moving around checking that things are the way they are supposed to be. Like we do when we send test transactions through our systems. Thanks for the memories. Jim Manara 480-273-0934 Original Message Subject: OT: Wonder how many of these tales are true From: Joe Martin D'Souza jdso...@shyle.net Date: Fri, March 16, 2012 1:20 pm To: arslist@ARSLIST.ORG ** I tend to have an interest in ‘supernatural’ phenomenon's, and a random search for haunted places in New Jersey yielded this result.. I really wonder how many of these are really authentic claims.. My guess leans towards none.. Anybody living in any of these listed cities that may have heard or know anything first hand about any of these listed sites??? http://www.theshadowlands.net/places/newjersey.htm Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Rebecca Boyd Application Administrator Wake Forest University _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
