Re: History of AR System
; moment. I was horrified to find no Else statements built into the >> system. I >> >> can't remember when that came along, but it was quite an advance in >> >> programming. We worked with HP-UX and an early version of Oracle. >> >> Installation of just about anything was a bear, but once all the ducks >> were >> >> lined up it went well. >> >> >> >> Ever since then I've worked with the ARS. Now it's quite sophisticated >> in >> >> comparison with the old days. >> >> >> >> On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom >> >> wrote: >> >>> >> >>> From a bit of googling . >> >>> >> >>> >> >>> Remedy Corp. >> >>> The Company was incorporated on November 20, 1990 in Delaware >> >>> Headquarters Mountain View, California, USA >> >>> Key people Larry Garlick, Founder & CEO >> >>> Dave Mahler, VP Marketing >> >>> Doug Mueller, Chief Architect >> >>> Version 1.0 ? >> >>> Version 1.1 Approx. Nov 1992 still looking for confirmation >> >>> Version 2.0 was May 19, 1995 >> >>> Version 4.0 was Jan 27, 1999 >> >>> >> >>> >> >>> -Original Message- >> >>> From: Action Request System discussion list(ARSList) >> >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the >> Answers >> >>> Are"_ >> >> >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the >> Answers >> >> Are"_ >> > >> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> > Are"_ >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.netARSlist: >> "Where the Answers Are" >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.netARSlist: >> "Where the Answers Are" >> > > > > -- > Marc Simmons > Remedy Administrator > > "Everyday above ground is a good day... the rest is a choice!" > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Is there a way around requiring a 3rd Tier Product Category
Try and look at some other fix then a code change, with 7.5 being so new, you know BMC will have a few patches coming out. Howard On Wed, Jul 1, 2009 at 11:01 AM, Chowdhury, Tauf wrote: > ** > > Rune’s got a point… if they are picky about this issue, they’re in for a > world o hurt! J > > > > *T**auf** **C**howdhury** *** > > Analyst, Service Management > > Office: 631.858.7765 > > Mobile:646.483.2779 > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Rune Sørlid > *Sent:* Wednesday, July 01, 2009 10:49 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Is there a way around requiring a 3rd Tier Product Category > > > > ** > > > > Hi John. > > > > If that frustrates your users, I think you have more problem to come. > > > > Have you tried Templates or Decision tree? > > > > /Rune > > > > > > *From:* Bilinski, John > > *Sent:* Wednesday, July 01, 2009 4:33 PM > > *Newsgroups:* public.remedy.arsystem.general > > *To:* arslist@ARSLIST.ORG > > *Subject:* Re: Is there a way around requiring a 3rd Tier Product Category > > > > ** > > Thanks for the suggestion Rune, but is there any way to disable the 3rd > Tier altogether? Having the First Tier of PC be the ITSM Module Name will > frustrate the users because they will have to always select 3 tiers to get > to the Product Name (if they choose to use the menus). > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Rune Sørlid > *Sent:* Wednesday, July 01, 2009 9:23 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Is there a way around requiring a 3rd Tier Product Category > > ** > > Hi John. > > > > Why dont you use a 1.st Tier that shows wich Application your in? > > > > Tier 1 = "Incident Management".. Remember that the important field is > 'Product Name', because of the search possibilities > > > > /Rune Sorlid > > > > > > *From:* Bilinski, John > > *Sent:* Wednesday, July 01, 2009 3:07 PM > > *Newsgroups:* public.remedy.arsystem.general > > *To:* arslist@ARSLIST.ORG > > *Subject:* Is there a way around requiring a 3rd Tier Product Category > > > > ** > > All, > > > > Is there any way to get around having a 3rd Tier for Product Categorization > in Incident Mgmt 7.5? We have no need for a 3rd Tier Prod Cat and want to > find a way around the required 3rd tier without making a customization to > the ITSM workflow. Does anyone have any suggestions? > > > > Thanks. > > > > John Bilinski > > Department of Justice > > Operations Services Staff > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the > Answers Are"_ > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: History of AR System
Maybe BMC needs to send one of those 1/2 size notebooks, with some pre printed forms (and blank pages) that can be filled out with system info as you install. Howard On Tue, Jun 30, 2009 at 9:36 AM, Meyer, Jennifer L < jennifer.me...@its.nc.gov> wrote: > ** > > But you can’t take notes on PDFs with specifics about YOUR system. L > > > > Jennifer Meyer > > Remedy Technical Support Specialist > > State of North Carolina > > Office of Information Technology Services > > Service Delivery Division ITSM & ITAM Services > > Office: 919-754-6543 > > ITS Service Desk: 919-754-6000 > > jennifer.me...@its.nc.gov > > http://its.state.nc.us > > > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by an > authorized State Official. > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Rick Cook > *Sent:* Tuesday, June 30, 2009 9:35 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: History of AR System > > > > Yeah, I loved the paper manuals up through about v5. Then there just became > too many to cart from place to place. Pdfs are SO much lighter. > > Rick > -- > > *From*: "Meyer, Jennifer L" > *Date*: Tue, 30 Jun 2009 09:27:55 -0400 > *To*: > *Subject*: Re: History of AR System > > The paper manuals were so great! We used to get two copies of everything > so we could take notes in the margins of one and leave the other for > management to gaze at in wonder. I would take them home to read some > nights. Of course, I recycled my 5.X manuals in the divorce. > > > > Jennifer Meyer > > Remedy Technical Support Specialist > > State ofNorth Carolina > > Office of Information Technology Services > > Service Delivery Division ITSM & ITAM Services > > Office: 919-754-6543 > > ITS Service Desk: 919-754-6000 > > jennifer.me...@its.nc.gov > > http://its.state.nc.us > > > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by an > authorized State Official. > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of*Michiel Beijen > *Sent:* Monday, June 29, 2009 2:51 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: History of AR System > > > > ** > > We ordered the paper manuals for an admin at a customer for ITSM7. It came > in two huge boxes and weighed over 30 pounds... > > -- > Michiel Beijen > Software Consultant > +31 6 457 42 418 > Bee Free IT + http://beefreeit.nl > > On Jun 29, 2009 7:36 PM, "Benedetto Cantatore" < > bcant...@emerginghealthit.com> wrote: > > ** > > Back in 97, I sat down with the Remedy manual, read it cover to cover and > was a Remedy administrator. There were only two apps (I think); Helpdesk > and Asset. Today, I looking at all the manuals if you have the whole ITSM > suite, I no longer think that's possible. I'm curious, how many folks > started Remedy by just reading the docs, or did most people go out and get > formal training. > > > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > > > >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>> > > ** I began working with the point release of 2.1 late in 1994 or early 1995 > when I was at Winstar, a... > > _Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > ------ > > Email correspondence to and from this sender is subject to the N.C. Public > Records Law and may be disclosed to third parties. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- > Email correspondence to and from this sender is subject to the N.C. Public > Records Law and may be disclosed to third parties. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: History of AR System
If its the same teacher we did one class in a the bar of a restaurant, when it was too warm in the class room (around 96/97 time frame). Boy this is bringing me back. Howard On Tue, Jun 30, 2009 at 9:05 AM, Tim Widowfield wrote: > ** Was he the guy with the plastic dinosaurs? > > --Tim > > -- > *From:* "Frank, Gordon M. (CMS/CTR)" > *To:* arslist@ARSLIST.ORG > *Sent:* Tuesday, June 30, 2009 6:38:42 AM > *Subject:* Re: [ARSLIST] History of AR System > > I'm going to take you all way back. > > Who remembers Barry Schnell? He was the only instructor when I started into > Remedy Development. > > Does anyone remember his unique way of presenting viewgraphs (that's right, > Powerpoint was not invented yet)? Hint: It has to do with a unique pointing > or "drinking" device. > > Gordon M. Frank > Remedy Skilled Professional > ITIL V3 Certified > Lockheed Martin > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Jarl Grøneng > Sent: Monday, June 29, 2009 2:53 PM > To: arslist@ARSLIST.ORG > Subject: Re: History of AR System > > That explain a lot! (just a joke) Really like the DIY :-) > > The best ever training class I attend was the optimize and > troubleshooting class with Lincoln Bowser! Never forget that class!!! > > > Regards, > Jarl > > 2009/6/29 Axton : > > ** I started that way back in '99; I still don't have any formal > training... > > > > Axton Grams > > > > The opinions, statements, and/or suggested courses of action expressed in > > this E-mail do not necessarily reflect those of BMC Software, Inc. My > > voluntary participation in this forum is not intended to convey a role as > a > > spokesperson, liaison or public relations representative for BMC > Software, > > Inc. > > > > On Mon, Jun 29, 2009 at 12:35 PM, Benedetto Cantatore > > wrote: > >> > >> ** > >> Back in 97, I sat down with the Remedy manual, read it cover to cover > and > >> was a Remedy administrator. There were only two apps (I think); > Helpdesk > >> and Asset. Today, I looking at all the manuals if you have the whole > ITSM > >> suite, I no longer think that's possible. I'm curious, how many folks > >> started Remedy by just reading the docs, or did most people go out and > get > >> formal training. > >> > >> Ben Cantatore > >> Remedy Manager > >> (914) 457-6209 > >> > >> Emerging Health IT > >> 3 Odell Plaza > >> Yonkers, New York 10701 > >> > >> > >> >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>> > >> ** I began working with the point release of 2.1 late in 1994 or early > >> 1995 when I was at Winstar, a gone-broke telecommunications company. I > wrote > >> the help-desk app for the network ops center, as well as configuration > >> forms, certification forms, lots of stuff. Back then it was a good > front-end > >> for a database. We worked with voice communications, so the FCC required > a > >> lot of auditing, all of which had to be written. > >> > >> I got into Remedy as a C programmer who didn't have a project at the > >> moment. I was horrified to find no Else statements built into the > system. I > >> can't remember when that came along, but it was quite an advance in > >> programming. We worked with HP-UX and an early version of Oracle. > >> Installation of just about anything was a bear, but once all the ducks > were > >> lined up it went well. > >> > >> Ever since then I've worked with the ARS. Now it's quite sophisticated > in > >> comparison with the old days. > >> > >> On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom > >> wrote: > >>> > >>> From a bit of googling . > >>> > >>> > >>> Remedy Corp. > >>> The Company was incorporated on November 20, 1990 in Delaware > >>> Headquarters Mountain View, California, USA > >>> Key people Larry Garlick, Founder & CEO > >>> Dave Mahler, VP Marketing > >>> Doug Mueller, Chief Architect > >>> Version 1.0 ? > >>> Version 1.1 Approx. Nov 1992 still looking for confirmation > >>> Version 2.0 was May 19, 1995 > >>> Version 4.0 was Jan 27, 1999 > >>> > >>> > >>> -Original Message----- > >>> F
Re: History of AR System
, lots of stuff. Back then it was a good front-end for a > database. We worked with voice communications, so the FCC required a lot of > auditing, all of which had to be written. > > I got into Remedy as a C programmer who didn't have a project at the > moment. I was horrified to find no Else statements built into the system. I > can't remember when that came along, but it was quite an advance in > programming. We worked with HP-UX and an early version of Oracle. > Installation of just about anything was a bear, but once all the ducks were > lined up it went well. > > Ever since then I've worked with the ARS. Now it's quite sophisticated in > comparison with the old days. > > On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom > wrote: > > From a bit of googling . > > > Remedy Corp. > The Company was incorporated on November 20, 1990 in Delaware > Headquarters Mountain View, California, USA > Key people Larry Garlick, Founder & CEO > Dave Mahler, VP Marketing > Doug Mueller, Chief Architect > Version 1.0 ? > Version 1.1 Approx. Nov 1992 still looking for confirmation > Version 2.0 was May 19, 1995 > Version 4.0 was Jan 27, 1999 > > > > -Original Message- > From: Action Request System discussion list(ARSList) > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: BMC Remedy Projects
Susan, I was wondering what the policy was for this type of posting and I wonder who would business with them. Stay cool, Howard On Mon, Jun 29, 2009 at 5:39 PM, Susan Palmer wrote: > ** Advertisements to the arslist are ok but should have a prefix of ADV: > > That way if someone is adverse to reading them they can easily skip the > posting. > > I noticed on your website there are no names of people. Personally I don't > give a website a second look if there is no mention of who's running the > business. It lacks credibility. > > Just a suggestion, no one need reply. > > Susan > > On Sat, Jun 27, 2009 at 9:36 AM, SmartPro Consulting > wrote: > >> **SmartPro® Remedy Consultants About Us >> >> SmartPro Remedy Consultants is a team of dedicated, experienced Remedy >> Professionals based out of Pune, India. Our main areas of expertise lies in >> Business process automation, BMC Action Request System, ITSM Suite which >> includes Change Management, Incident Management, CMDB and Asset Management >> and Problem Management, and also any custom application built on top of >> Action Request System. All of our consultants are experienced with business >> processes and the Software Development Lifecycle including application >> analysis and system architecture, application development, project >> management, integrations, performance tuning and troubleshooting, testing, >> complete training, and process re-engineering, remedy integration with third >> party application for authentication and complete identity management. >> >> Our consulting group focuses extensively on requirements gathering, >> customizing and developing application according to the customer's need. >> Years of experience have made us realize how important it is to align your >> software needs to the IT best practices and hence our consultants are ITIL >> and ITSM certified. >> >> We not only develop and customize applications but our extended skills >> include both functional and performance testing, documentation, user >> training, and support and all this comes with a guarantee of service and a >> promise to deliver on time in efficient budget. Our infrastructure includes >> high speed internet and telephony lines which guarantee the delivery of >> services. >> Under our umbrella we provide the following services >> >> >>- Software Evaluation >>- Remote administration >>- Development and Customization of BMC Remedy ITSM and other BMC >>Remedy applications >>- Creating custom remedy plug-in to update external databases >>- Creating customized Crystal reports as per your needs >>- Testing including functional, automated and performance testing >>- Deployment >>- Documentation >> >>Projects we are looking for >> >>- Customization or development according to customer's need on ITSM >>Suite of applications >>- Any kind of customized reporting using crystal report and Remedy. >>- Any Customization or development on the customer's existing custom >>Remedy application >>- Remedy integration with third party application for authentication >>and complete Identity Management. >>- Functional mostly manual testing on Remedy applications as well as >>any other applications >>- Load and performance testing on Remedy as well as any other >>applications like Java, Dot Net on any platform >> >> Contact US You can get in touch with us on the following email address >> *sa...@smartpro.co.in* . >> Check our website *http://www.smartpro.co.in*<http://www.smartpro.co.in/>for >> more details. >> >> Looking forward to working with you. >> >> Thank you, >> Team, >> SmartPro Consulting >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: New 7.5 Flight Deck
Peter, What was the host o/s? On Mon, Jun 29, 2009 at 1:01 PM, Peter Romain < p.romain.arsl...@parsolutions.co.uk> wrote: > I installed ITSM 7.5 on a Microsoft Virtual PC using Win 2008 and SQL > Server 2008 in 2.5GB RAM on a laptop with 4GB RAM. > > So far it runs fine for the demos I've done. > > Not sure what would happen if I wanted to add SRM, etc. > > > > Good morning, afternoon and evening All, > > > > > > > > I just wanted to know if anyone had tried to use the newest version of > the > > BMC flight deck and saw major performance issues with it? I have tried > > running it on 3 different machines (Vista 64 bit with 4gig, XP 32 bit > with > > 4 > > gig and XP 64 bit with 4gig) and each time the VM is s slow that its > > not > > useable. I am in the process of building up a 2003 server for the next > > test, > > since the idea is to do demos at customer sites this might not be such a > > good way of doing it. > > > > > > > > Just seeing if its me or the VM. > > > > > > > > Thanks to all, > > > > > > > > Howard > > > > -- > > Howard Richter > > Red Hat Certified Technician > > CompTIA Linux+ Certified > > ITIL Foundation Certified > > E-Mail = hbr4...@gmail.com > > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.netARSlist: > > "Where the Answers Are" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: New 7.5 Flight Deck
Good morning, afternoon and evening All, I just wanted to know if anyone had tried to use the newest version of the BMC flight deck and saw major performance issues with it? I have tried running it on 3 different machines (Vista 64 bit with 4gig, XP 32 bit with 4 gig and XP 64 bit with 4gig) and each time the VM is s slow that its not useable. I am in the process of building up a 2003 server for the next test, since the idea is to do demos at customer sites this might not be such a good way of doing it. Just seeing if its me or the VM. Thanks to all, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Display URL as hyperlink in Mid-Tier just as in Windows client
Chuck, Are you saying that the url in the view via the web is just displayed as text and not a link? Strange. On Mon, Jun 29, 2009 at 10:22 AM, Charles Baldi wrote: > ** Hello all, > We have put URL text into the Notes field of the Task template to reference > various checklist documents that a task assignee should work with. The > customer has noticed that when viewing the resultant task in the Windows > client, the URL text is displayed as a hyperlink and when clicked will > launch a browser to the target file (they like this behavior). However, > when the same task is viewed from the Mid-Tier, the text is *not* rendered > as a hyperlink but as plain text. Does anyone know if there is a way to > have the Mid-Tier "interpret" these URL text strings as hyperlinks? I > suppose I could put anchor tags around the text and build my own link (have > not tried it yet) but I want it to work the same in the Windows and Mid-Tier > clients. > > Any ideas? I'm hoping for an uncomplicated solution as this is not a > critical feature, just a nice-to-have. > > ARS 7.1, p5 > ITSM 7.0.3 p8 > > Thanks in advance. > > Chuck Baldi > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: History of AR System
I upgraded my 2.x to 3.0 in Jan of 1997, if that helps. Howard On Fri, Jun 26, 2009 at 12:05 PM, PRUITT, CHRISTOPHER < christopher.pru...@hp.com> wrote: > And if my memory serves me, AR System 3.0 came out around December 1996. > But don't hold me to that, my memory is not what it used to be. > > Christopher Pruitt > Consultant Specialist > EDS, an HP Company > mailto: christopher.pru...@hp.com > We deliver on our commitments > so you can deliver on yours. > Confidentiality Notice: This message and any files transmitted with it are > intended for the sole use of the entity or individual to whom it is > addressed, and may contain information that is confidential, privileged, and > exempt from disclosure under applicable law. If you are not the intended > addressee for this e-mail, you are hereby notified that any copying, > distribution, or dissemination of this e-mail is strictly prohibited. If you > have received this e-mail in error, please immediately destroy, erase, or > discard this message. Please notify the sender immediately by return e-mail > if you have received this e-mail by mistake. > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Axton > Sent: Friday, June 26, 2009 10:43 AM > To: arslist@ARSLIST.ORG > Subject: Re: History of AR System > > Wow, that takes me back. > > Axton Grams > > On Fri, Jun 26, 2009 at 10:34 AM, Easter, David > wrote: > > I've got tharelease dates back to 4.5.00 - but sorry, don't have that > info for earlier. > > > > AR System 7.5.00 (1/16/2009) > > > > AR System 7.1.00 (8/31/2007) > > > > AR System 7.0.01 (10/6/06) > > > > AR System 7.0 (05/09/2006) > > > > AR System 6.03 (01/2005) > > > > AR System 6.0 -- (2/6/04) > > > > AR System - Maintenance 5.1.2 -- (10/17/03) > > > > Action Request System 5.1 -- (9/11/02) > > > > Action Request System 5.0.1 -- (3/15/02) > > > > Action Request System 5.0 with Web and Windows clients (12/10/01) > > > > AR System 4.5.2 Maintenance -- (2/14/01) > > > > AR System 4.5.1 Maintenance -- (6/30/00) > > > > Action Request System 4.5 -- (5/26/00) > > > > > > -David J. Easter > > Sr. Product Manager, Solution Strategy and Development > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > From: Action Request System discussion list(ARSList) [ > arsl...@arslist.org] On Behalf Of Sachin T [arslist4bar...@gmail.com] > > Sent: Thursday, June 25, 2009 11:57 PM > > To: arslist@ARSLIST.ORG > > Subject: History of AR System > > > > ** > > Hi Listers, > > Am preparing a slide deck about Remedy and just want to place a slide > about history of ARSystem. > > Can you pls help me with the various versions of AR Server and its > release dates (atleast year)Also milestones like when BMC took over > Perigrine and Perigrine took over Remedy Inc (June 2001?) etc...will be very > helpful. > > > > Thanks in advance. > > > > regards > > Sachin > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.netARSlist: > > "Where the Answers Are" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease
I would buy a beer called Hangover. hbr On Wed, Jun 24, 2009 at 2:09 PM, Guillaume Rheault wrote: > ** > > The lesson learned from this, is not to base your company name solely on a > word that you can find in a dictionary. > Kinda like, if you sell beer, don't call yourself "Hangover Inc." or "Malt > Corp." > > -Guillaume > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of John > Sent: Wed 06/24/09 1:29 PM > To: arslist@ARSLIST.ORG > Subject: Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed > Internet Domains for Sale or Lease > > > Interesting results: > > > Do a generic google search for BMC - you will find lots of companies > that use BMC to describe themselves. > > Also try googling... > inurl:bmc.com inurl:www. > > Then try: > inurl:remedy.com inurl:www. > > > > -John > > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: OT: Fwd: Clear to Cease Operations
Rick, I still am, but did not use it much the last 3 months. I had about 2 months left and was not going to renew. I am just worred about the data collected. Howard On Tue, Jun 23, 2009 at 1:40 PM, Rick Cook wrote: > Wow. I used to be a member. I didn't see it being worth $150/yr, and I > guess lots of other people felt the same. > > Wonder what TSA will put in place as a substitute? > > Rick > > ------ > *From*: Howard Richter > *Date*: Tue, 23 Jun 2009 13:31:24 -0400 > *To*: > *Subject*: OT: Fwd: Clear to Cease Operations > > ** > All, > > Just in case anyone was a clear member, they just went under. > > Have a nice day, > > Howard > > -- Forwarded message -- > From: Clear Customer Service > Date: Tue, Jun 23, 2009 at 3:21 AM > Subject: Clear to Cease Operations > To: hbr4...@gmail.com > > > [image: Clear] <http://www.flyclear.com/> > *Clear to Cease Operations* > > Dear Howard Richter, > > [image: The Clear Card]At 11:00 p.m. PST today, Clear will cease > operations. Clear's parent company, Verified Identity Pass, Inc. has been > unable to negotiate an agreement with its senior creditor to continue > operations. > > After today, Clear lanes will be unavailable. > > Sincerely, > Clear Customer Support > > This message was sent to Clear member ' Howard Richter ' ( 4998 > ). > This email is about your Clear account and you may not opt out. > You may choose to opt > out<https://secure.flyclear.com/vid/OptOut?isub%5Fid=40101NzAwNDY0NDk0NzA3>of > non-critical communications. > NOTE: If you unsubscribe, you will not receive important updates offered by > Clear. > For more information, please read our privacy > policy<http://flyclear.com/privacy/privacy_policy.html> > . > > Clear, 600 Third Avenue 10th Floor, New York, NY 10016 > www.flyclear.com > > Verified Identity Pass > 600 Third Avenue > 10th Floor > New York, NY 10016 > > <**40101A46449470**> > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
OT: Fwd: Clear to Cease Operations
All, Just in case anyone was a clear member, they just went under. Have a nice day, Howard -- Forwarded message -- From: Clear Customer Service Date: Tue, Jun 23, 2009 at 3:21 AM Subject: Clear to Cease Operations To: hbr4...@gmail.com [image: Clear] <http://www.flyclear.com/> *Clear to Cease Operations* Dear Howard Richter, [image: The Clear Card]At 11:00 p.m. PST today, Clear will cease operations. Clear's parent company, Verified Identity Pass, Inc. has been unable to negotiate an agreement with its senior creditor to continue operations. After today, Clear lanes will be unavailable. Sincerely, Clear Customer Support This message was sent to Clear member ' Howard Richter ' ( 4998 ). This email is about your Clear account and you may not opt out. You may choose to opt out<https://secure.flyclear.com/vid/OptOut?isub%5Fid=40101NzAwNDY0NDk0NzA3>of non-critical communications. NOTE: If you unsubscribe, you will not receive important updates offered by Clear. For more information, please read our privacy policy<http://flyclear.com/privacy/privacy_policy.html> . Clear, 600 Third Avenue 10th Floor, New York, NY 10016 www.flyclear.com Verified Identity Pass 600 Third Avenue 10th Floor New York, NY 10016 <**40101A46449470**> -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease
There is a term for this type of collection, but I cannot remember this and
I have always questioned the ethics of a company or person that does it.
Also there is an artical on this type of doman collections at
http://www.ivanhoffman.com/passive.html .
Have a great day in the world of Remedy,
Howard
On Tue, Jun 23, 2009 at 11:33 AM, Stephen Heider wrote:
> ** This reminds me of a post from April 9 with the subject of 'ADV: Remedy
> Domains'. :)
>
> Stephen
> Remedy Skilled Professional
>
> On Tue, Jun 23, 2009 at 10:07 AM, Bing wrote:
>
>> **
>>
>> Over the past few years ITM3 California has quietly amassed a collection
>> of Remedy-themed internet domains. But since our business is growing in
>> decidedly non-Remedy areas, we've decided to sell or lease most these
>> domains.
>>
>> Some of the more interesting .com domain names include:
>>
>> * RemedyAdministrator.com*
>> * RemedyAdviser.com*
>> * RemedyAdvisor.com*
>> * RemedyConsulting.com*
>> * RemedyDeveloper.com*
>> * RemedyInsider.com*
>> * RemedyIntegrator.com*
>> * RemedyPartner.com*
>> * RemedyPros.com*
>>
>> Current asking price is $500 lease per year per domain of your choice, or
>> $2,500 for purchase. The entire bundle is currently priced at $2,000 lease
>> per year, or $9,000 for purchase. (Considering the additional
>> revenue/margin you could produce using these domain names using a clever
>> marketing plan, your return on investment should be in weeks, not years.)
>>
>> At one time we also planned to create a national Remedy User Group
>> registry and quietly acquired the following "premium" .org domains:
>>
>> * RemedyUserGroup.org*
>> * RemedyUsersGroup.org*
>>
>> Current asking price is $4,000 lease per year for both domains, or $19,000
>> for purchase. (Imagine the marketing power and prestige of being able to
>> create a national register of local user groups! Rarely does such an
>> opportunity fall in your lap.)
>>
>> -- Bing
>>
>> Bradford Bingel ("Bing")
>> b...@itm3.com (email)
>> 925-260-6394 (mobile)
>>
>> *p.s. Apologies in advance to anyone offended by this blatantly
>> capitalistic message. And if you're really offended, call and I'll describe
>> the discounts and complimentary services we provide to non-profit
>> organizations, and the charitable donations we give to non-profits and
>> higher education each year.*
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
>
>
>
> --
> Stephen
> Remedy Skilled Professional
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Integration - Turn Around Time
Phani, Tim, has it correct. Also you need to factor in notifications, slas, number of users, reporting, how much data will the need to search on for this interface and the list can go on and on. I think you need to factor in the back end processing before saying that 60 seconds is a good number. Howard On Thu, Jun 18, 2009 at 11:10 AM, HonnourPrahalladachar, PhaniRaja < phaniraja.honnourprahalladac...@logica.com> wrote: > ** > > Hello List, > > > > I’m working on integrating ITSM 7 (ARS 7.1) with other service management > applications of multiple organizations located in varied geographies. A > middleware will be used to communicate with the end point applications. It > will be a one-to-many, bi-directional integration. Main features that are > expected in this integration are: > > > >1. message validation >2. message translation >3. guaranteed delivery of the messages >4. sequencing of the messages > > > > One of the key requirements is to be able to process every message (or > average) within 60 seconds. > > > > What has been your experience on time required in processing messages in > such integration applications? Is 60 seconds reasonable time for processing > messages considering load scenarios where we there may be several hundred > messages to be processed for publishing & consuming? > > > > Thanks & Regards, > > Phani > > > > Please help Logica to respect the environment by not printing this email / > Pour contribuer comme Logica au respect de l'environnement, merci de ne pas > imprimer ce mail / Bitte drucken Sie diese Nachricht nicht aus und helfen > Sie so Logica dabei die Umwelt zu schuetzen / Por favor ajude a Logica a > respeitar o ambiente não imprimindo este correio electrónico. This e-mail > and any attachment is for authorised use by the intended recipient(s) only. > It may contain proprietary material, confidential information and/or be > subject to legal privilege. It should not be copied, disclosed to, retained > or used by, any other party. If you are not an intended recipient then > please promptly delete this e-mail and any attachment and all copies and > inform the sender. Thank you. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Any remedy job openings??
What part of the world are you looking for jobs in? hbr On Tue, Jun 16, 2009 at 5:12 PM, surya4u wrote: > i have 9+ years of exp in ARS remedy and 4+ years of exp in itsm 7.x > > If you come across any remedy job openings,please let me know... Interested > in only contract jobs > -- > View this message in context: > http://n2.nabble.com/Any-remedy-job-openings---tp301p301.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: BMC support page-Issue management question(Technical)
It can be done, just take your time. If I remember there was a posting a long time ago on how to do that in 6.x, but your going to have to search the AR list. Also speaking of BMC, boy that would have an OOB email interface on ITSM 7. To bad they have it on the support web, but not in the product. Maybe they could just put an email update of incidents from an e-mail. But I ask too much, Howard On Tue, Jun 16, 2009 at 5:49 PM, surya4u wrote: > BMC.com--> Support page-->Issue management-->new issue... > > Does BMC uses web service, remedy email engine in issue management > functionality? whenever i submit issue,i will get a response stating that > new issue has created with issue number and details... > > does anyone know the implementation logic behind this? > > My guess is, > 1. they have remedy form with issue management fields, right click on form > and created the form as web service. > 2. BMC added this ARS published web service in the support page...which > will > have create,modify operations. > 3. when the new issue is created, escalation or filter will fire and send > the notification to the person who created the issue. > > Also, when i updating the issue via email, how does the update goes only to > the diary field in issue management form? > When replying to issue via email,if i attach a document,how does it gets > added to attachment field > > please help... i have to implement the same stuff in remedy 6.3... > -- > View this message in context: > http://n2.nabble.com/BMC-support-page-Issue-management-question%28Technical%29-tp3089076p3089076.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: CAI:EventParams
I have to ask the question, why would you need to modify that form? On Thu, Jun 11, 2009 at 7:09 PM, lee wrote: > Hi, > > We had an issue with the CAI:EventParams form. > The Params Value (301386800) input value was changed from 254 to 1500 > as a workaround for an issue. > The save took place and things were working fine for a while. > Then we changed it to 255 and it caused an issue. > > Our environment: > Remedy 7.1 > ITSM 7.0.3 patch 8 > SQL 2005 > DB replicating to another SQL server > > The issue was that the column from CAI:EventParams in the table > disappeared. > After clicking save to the change in Administrator, it came up with an > error after it tried to save. ARERR 552 C301386800 column view not > found. or something like. > Our dba checked and found that the column was missing from that > table. But he couldn't understand why it would. Changing the input > value shouldn't cause that. > > Anyway we manually created the column with the same name. But a > consultant said that might not be the best idea. It was suggested that > Remedy dynamically creates these tables and we should get it do create > it again. > > We tried importing the def file of the form and remedy threw up an > error about missing C301386800. > We didn't delete the column on the form and readd though. > > What implications is there for manually creating that column in the > CAI:Event Params table? > Also what would have caused that issue? It worked in our dev > environment with no issue. > > Thanks > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Looking for best way to upgrade from 7.0.1 to 7.1.0
Tim, The issue will be the plugins. There were some major changes between patch 2 and patch 3 (or 4). >From the app side, the data should be ok, however, off the top of my head I can not think of anything. Good luck, Howard On Tue, Jun 9, 2009 at 6:35 PM, Tim Rondeau < timothy.rond...@phaseforward.com> wrote: > ** > > Hi, > > > > Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7 > > > > Basically we have: > > > > Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7 > > Approver - 7.0.1upgrade to 7.1 patch 7 > > Change - 7.0.2 upgrade to 7.0.3 > patch 7 > > Incident - 7.0.2upgrade to 7.0.3 > patch 7 > > Problem - 7.0.2upgrade to 7.0.3 patch > 7 > > > > So I did upgrade/patch Arserver/Approval/assignment/Change/Incident/Problem > and my forms got overwritten and workflow I have shut off is back on. So > do I need to reimport my forms and workflow? > > > > This is all on Windows 2003 running SQL 2005. > > > > Looking for others that have upgraded ITSM module and what they have done. > > > > Thanks > > > > Tim > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: BMC KB site - now 100% less useful than before!
I saw that the other day when I was looking for some info on the CAI. It looks like something has been updated or changed, but not sure what. Maybe a search on the kb will help. And 100% of zero is less then zero, since the return is not correct. hbr On Wed, Jun 3, 2009 at 2:35 PM, Drew Shuller wrote: > Rick, how do you figure 100% of zero? > > Drew > > > I can't even search for something like "license" and get even ONE result, > > despite leaving the search criteria wide open. I need some information > > that > > I know is (was?) probably out there, but I can't get to it since they > > "upgraded" the site recently. > > > > Does anyone have any idea who to contact about this? There is no > "Contact > > the webmaster" or some such on the page, either. > > > > Rick > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.netARSlist: > > "Where the Answers Are" > > > > > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: SLM Color Not Turning Yellow
Rob, It sounds like the issue I had with BMC last year. We needed to work with the back line people to get the issue resolved. I know they needed to patch a couple of the filters, however, I just dont remember which ones. I will see if I have any notes on it, but make sure you have the latest patch of SLM installed. Howard On Wed, Jun 3, 2009 at 10:16 AM, Rob Cvetkovski wrote: > ** Dear fellow ARListers, > > I have an issue with SLM. I have 2 Milestones (80% and 100%) setup with 2 > different actions (obviously!). > When one Milestone fails, the SLM color on the top right hand corner of the > incident remains green, until the 2nd Milestone fails, then turns red. The > total escalations on the SLM tab sets to 1 and 2 respectively when each > Milestone fails. One thing I do notice as well is when the first Milestone > fails the SLM Status remains "Within the Service Target" when I believe it > should set the status to "Service Target Breached" on yellow. When all > Milestones fail, it sets the SLM Status to "All Targets Breached". > > When an incident is created with multiple targets - and one target fails, > the SLM color turns yellow then red if both targets fail. > > My question isis this behaviour out-of-the-box for SLM to only turn > yellow if one of multiple targets are attached or should it ALSO turn > yellow with different Milestones as well? The customer is asking that if 1 > Milestone fails that it turn yellow. > > I've created a ticket with BMC and tried some of their "methods" of > resolving the issue. > I've rebuilt the data sources (filters), I have referenced KB20013624 and > modified the INT:HPDSLM:MeasurementStatusUpdate filter with the correct > database values and still get the same issue. We are on AR 7.1 - patch > 6ITSM 7.03 patch 6 on SQL 2005. > > Has anyone experienced this before? Please let me know. > > Thanks > Rob Cvetkovski > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ARS 7.5 Install Issue
Rafael, So it sounds like 7.5 should be a new install only. Howard On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 < rafael.rodrig...@broadridge.com> wrote: > ** Howard thanks for you reply, actually there were some issues with forms > and workflow that did not exists. Funny that 7.0.1 Patch6 never through any > exemptions and now on 7.5 there were errors all over the place. The worst > part about it is the new suite install that only allow you to install it > once. THIS IS A PAIN IN THE BUTT! > > I got it resolved but had to literally unistall it and clean it out > numerous times before it would take. > > Rafael > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Howard Richter > *Sent:* Friday, May 22, 2009 9:33 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARS 7.5 Install Issue > > ** Rafael, > > Any issues with the database? > > Howard > > On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 < > rafael.rodrig...@broadridge.com> wrote: > >> ** >> >> Hello list, >> >> >> >> WIN2003 Server >> >> SQL2005 >> >> >> >> I was attempting to upgrade my current dev environment remedy installation >> from 7.0.1 patch 6 to 7.5 Patch 1 and I’m getting an error during >> installation. The error appears in the event log but there is no errors in >> the install_log: >> >> >> >> Event Type: Error >> Event Source: AR System Monitor >> Event Category: None >> Event ID: 0 >> Date: 05/22/2009 >> Time: 1:45:48 PM >> User: N/A >> Computer: REM4DEV >> Description: >> 390600 : Failure during SQL operation to the database (ARERR 552) >> >> >> >> >> >> Any ideas? >> >> >> >> Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge >> Financial Solutions >> >> 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p >> >> >> >> This message and any attachments are intended only for the use of the >> addressee and >> may contain information that is privileged and confidential. If the reader >> of the >> message is not the intended recipient or an authorized representative of the >> intended recipient, you are hereby notified that any dissemination of this >> communication is strictly prohibited. If you have received this >> communication in >> error, please notify us immediately by e-mail and delete the message and any >> attachments from your system. >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ >> >> > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > This message and any attachments are intended only for the use of the > addressee and > may contain information that is privileged and confidential. If the reader of > the > message is not the intended recipient or an authorized representative of the > intended recipient, you are hereby notified that any dissemination of this > communication is strictly prohibited. If you have received this communication > in > error, please notify us immediately by e-mail and delete the message and any > attachments from your system. > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ > > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ARS 7.5 Install Issue
Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 < rafael.rodrig...@broadridge.com> wrote: > ** > > Hello list, > > > > WIN2003 Server > > SQL2005 > > > > I was attempting to upgrade my current dev environment remedy installation > from 7.0.1 patch 6 to 7.5 Patch 1 and I’m getting an error during > installation. The error appears in the event log but there is no errors in > the install_log: > > > > Event Type: Error > Event Source: AR System Monitor > Event Category: None > Event ID: 0 > Date: 05/22/2009 > Time: 1:45:48 PM > User: N/A > Computer: REM4DEV > Description: > 390600 : Failure during SQL operation to the database (ARERR 552) > > > > > > Any ideas? > > > > Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge > Financial Solutions > > 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p > > > > This message and any attachments are intended only for the use of the > addressee and > may contain information that is privileged and confidential. If the reader of > the > message is not the intended recipient or an authorized representative of the > intended recipient, you are hereby notified that any dissemination of this > communication is strictly prohibited. If you have received this communication > in > error, please notify us immediately by e-mail and delete the message and any > attachments from your system. > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ > > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: general advice on how to sell the work - this is not a Friday humour
Serouche, I would just go with the flow. Let them bring in the BMC person (at more money and less experance) and then show the company what a experanced person can do. Howard On Fri, May 15, 2009 at 7:37 AM, Remedy Maniac wrote: > my dear senior experts, > > actually my question could go to a novice as well. > > It's as the following: > I got an offer for an implementation of the ITSM Suite for an African > country. > It's suppose to be a 30 days of work. And they are looking for a frenchy. > So for me it's perfect. > The problem is that now after few meetings, one of the managers had the > idea to ask BMC for the implementation instead of me. > They will still give me the 30 days to do other stuffs anyway. > > I am just wondering how I could argue to make them stay with me and not go > for the BMC guy? > > I am sure some people from this list will have good ideas to come up with. > > Many thanks in advance > > Serouche > > PS: good arguments from people working currently for BMC are also welcomed > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: What is the best platform to run Remedy 7.5 in?
Solaris, with Linux as number 2. Remedy 7.5 is 64 bit for them and 32 for windows and who wants to run windows anyways. Howard Richter On Wed, May 13, 2009 at 9:43 PM, Kaye Bernales < kristine.berna...@macquarie.com> wrote: > ** Hi, > > When downloading from the BMC site, a list of platforms are available: > Microsoft Windows/NT, AIX, HP-UX, HP-UX Itanium, Linux, Solaris. Which > among these is the best platform to run Remedy 7.5 in? Any advantages of > one platform over the other? Also would any have limitations for eventual > virtualisation? > > Thanks! > Kaye > > NOTICE > > The information contained in this email is confidential. If you are not the > intended recipient, you must not disclose or use the information in this > email in any way. If you received it in error, please tell us immediately by > return email and delete the document. We do not guarantee the integrity of > any e-mails or attached files and are not responsible for any changes made > to them by any other person. > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Chaninging the URL in teh Analytics caned repoorts
Lyle, Every little bit helps. Thanks, Howard On Wed, May 13, 2009 at 5:48 PM, Lyle Taylor wrote: > ** > > I had the same issue when we installed Analytics at my last position, and I > don’t recall it being covered in the install documentation either. From > what I recall, there is a data element (I don’t recall the exact term or > name, you basically drill down into the tree structure until you find the > one that is for the web server – it was towards the bottom, IIRC) that > corresponds to the web server. I had to change that element to reference > the correct server. For some reason (sorry, I don’t recall why any more), I > also had to change the actual URLs to work correctly in our environment. I > think the URLs links may have been hardcoded (except for the server, which > was defined in that element) on the specific reports, but I don’t recall > exactly where. > > > > Could I have been more vague? Don’t know if that will help much… > > > > Lyle > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Howard Richter > *Sent:* Wednesday, May 13, 2009 2:53 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Chaninging the URL in teh Analytics caned repoorts > > > > ** > > Thanks, > > > > I tired it with no luck and also could not find the same for Incidnet. > > > > Thanks again, > > > > Howard > > On Wed, May 13, 2009 at 4:15 PM, Tony Worthington < > tony.worthing...@kohls.com> wrote: > > There is a section in the install manual which details what needs to be > changed. > > p55 > > Modifying object properties for BMC Remedy Change > Management > If you are using BMC Analytics for BSM to report on BMC Remedy Change > Management in a single sign-on environment, you must use the Designer tool > to > customize the ITSM universe by updating the properties of some of the > objects in > the ITSM universe. > *Error! Filename not specified.* > > * Tony Worthington* > Sr. Technical Analyst > Kohl's Department Stores > N56 W17000 Ridgewood Drive > Menomonee Falls, WI 53051 > 262.703.7763 (phone) > tony.worthing...@kohls.com > www.kohls.com > > > From: > > Howard Richter > > To: > > arslist@ARSLIST.ORG > > Date: > > 05/13/2009 03:06 PM > > Subject: > > Chaninging the URL in teh Analytics caned repoorts > > Sent by: > > "Action Request System discussion list(ARSList)" > > > -- > > > > > ** > > All, > > I hope this note finds everyone well. I have an issue with the Analytics > canned reports and the URL they in bed in the report. > > For example if you open the change report 03 (if forgot the title) and > refresh it from my system (or any system other then the out of box data). > The link created for the Change ID references a BMC server called > svl-atrium-02.labs.bmc.com (“ > http://svl-atrium-02:8080/arsys/servlet/ViewFormServlet?form=CHG:Infrastructure%20Change&server=svl-atrium-02.labs.bmc.com&username=wh5678&pwd=fred&qual=%27Change%20ID*%2B%27%3D%22CRQ0003%22”) > > I have looked at all of the Analytics docs and am lost on how to change the > reference to the BMC server to the in house one. > > Any ideas? > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or > use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves > the right to retrieve and read any message created, sent and received. > Kohl's reserves the right to monitor messages by authorized Kohl's > Associates at any time > without any further consent. > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Wher
Re: Chaninging the URL in teh Analytics caned repoorts
Thanks, I tired it with no luck and also could not find the same for Incidnet. Thanks again, Howard On Wed, May 13, 2009 at 4:15 PM, Tony Worthington < tony.worthing...@kohls.com> wrote: > There is a section in the install manual which details what needs to be > changed. > > p55 > > Modifying object properties for BMC Remedy Change > Management > If you are using BMC Analytics for BSM to report on BMC Remedy Change > Management in a single sign-on environment, you must use the Designer tool > to > customize the ITSM universe by updating the properties of some of the > objects in > the ITSM universe. > > * Tony Worthington* > Sr. Technical Analyst > Kohl's Department Stores > N56 W17000 Ridgewood Drive > Menomonee Falls, WI 53051 > 262.703.7763 (phone) > *tony.worthing...@kohls.com* > *www.kohls.com* <http://www.kohls.com/> > > > > From: Howard Richter To: arslist@ARSLIST.ORG Date: > 05/13/2009 > 03:06 PM Subject: Chaninging the URL in teh Analytics caned repoorts Sent > by: "Action Request System discussion list(ARSList)" > -- > > > > ** > All, > > I hope this note finds everyone well. I have an issue with the Analytics > canned reports and the URL they in bed in the report. > > For example if you open the change report 03 (if forgot the title) and > refresh it from my system (or any system other then the out of box data). > The link created for the Change ID references a BMC server called * > svl-atrium-02.labs.bmc.com* <http://svl-atrium-02.labs.bmc.com/> (“* > http://svl-atrium-02:8080/arsys/servlet/ViewFormServlet?form=CHG:Infrastructure%20Change&server=svl-atrium-02.labs.bmc.com&username=wh5678&pwd=fred&qual=%27Change%20ID*%2B%27%3D%22CRQ0003%22 > *<http://svl-atrium-02:8080/arsys/servlet/ViewFormServlet?form=CHG:Infrastructure%20Change&server=svl-atrium-02.labs.bmc.com&username=wh5678&pwd=fred&qual=%27Change%20ID*%2B%27%3D%22CRQ0003%22> > ”) > I have looked at all of the Analytics docs and am lost on how to change the > reference to the BMC server to the in house one. > > Any ideas? > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = *hbr4...@gmail.com* > LinkedIn Profile = > *http://www.linkedin.com/in/hbr4270*<http://www.linkedin.com/in/hbr4270> > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > -- > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or > use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves > the right to retrieve and read any message created, sent and received. > Kohl's reserves the right to monitor messages by authorized Kohl's > Associates at any time > without any further consent. > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: OT: RE: Chaninging the URL in teh Analytics caned repoorts
Shawn and all, Sorry just a bad spelling day.[?] Howard On Wed, May 13, 2009 at 4:13 PM, Pierson, Shawn wrote: > ** > > This is off-topic, but I think you’ve made more typos in the subject line > of this email than any other email I’ve ever seen. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Howard Richter > *Sent:* Wednesday, May 13, 2009 3:06 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Chaninging the URL in teh Analytics caned repoorts > > > > ** > > All, > > > > I hope this note finds everyone well. I have an issue with the Analytics > canned reports and the URL they in bed in the report. > > > > For example if you open the change report 03 (if forgot the title) and > refresh it from my system (or any system other then the out of box data). > The link created for the Change ID references a BMC server called > svl-atrium-02.labs.bmc.com (“ > http://svl-atrium-02:8080/arsys/servlet/ViewFormServlet?form=CHG:Infrastructure%20Change&server=svl-atrium-02.labs.bmc.com&username=wh5678&pwd=fred&qual=%27Change%20ID*%2B%27%3D%22CRQ0003%22 > ”) > > I have looked at all of the Analytics docs and am lost on how to change the > reference to the BMC server to the in house one. > > > > Any ideas? > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" <<361.gif>>
Chaninging the URL in teh Analytics caned repoorts
All, I hope this note finds everyone well. I have an issue with the Analytics canned reports and the URL they in bed in the report. For example if you open the change report 03 (if forgot the title) and refresh it from my system (or any system other then the out of box data). The link created for the Change ID references a BMC server called svl-atrium-02.labs.bmc.com (“ http://svl-atrium-02:8080/arsys/servlet/ViewFormServlet?form=CHG:Infrastructure%20Change&server=svl-atrium-02.labs.bmc.com&username=wh5678&pwd=fred&qual=%27Change%20ID*%2B%27%3D%22CRQ0003%22 ”) I have looked at all of the Analytics docs and am lost on how to change the reference to the BMC server to the in house one. Any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?
s brilliance. - paraphrased by >> me >> -Original Message- >> From: Action Request System discussion list(ARSList) [ >> mailto:arslist@ARSLIST.ORG ] On Behalf Of Carey >> Matthew Black >> Sent: Friday, April 17, 2009 7:43 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Etiquette Question: Is Fat Client offensive? >> >> Axton, >> >> I think I was more like this: >> >> RemedyWeb was the "thick web client" (applet based), (AKA "Fat web >> client") >> >> ARWeb was the "thin web client" (DHTML/Javascript based) >> >> WUT was the v4 Windows User Tool (Maybe also called the "FAT client". >> Note it is fatter than the Fat web client by two more capital sized >> letters.) >> >> You also had to deal with the UUT. (Un*x User Tool). However, you >> might also have called it the "OMUT" OSF/Motif User Tool too. But as I >> only used it a few times I really do not want to try to remember it in >> a negative way. Rather I will choose to focus on the positive >> memories It's dead. >> >> Then you also had to deal with the MUT. (Macintosh User Tool, was that >> v3? or just v2?) Which I would call a "FAt client". (Not quite as fat >> as the "FAT client", but fatter than the Fat web client by one capital >> letter.) >> >> Did I forget any clients? I thought that there was an ARS Shell out >> there too, but I can not seem to find it right now. :( >> >> [ It is Friday right? :) ] >> >> -- >> Carey Matthew Black >> BMC Remedy AR System Skilled Professional (RSP) >> ARS = Action Request System(Remedy) >> >> Love, then teach >> Solution = People + Process + Tools >> Fast, Accurate, Cheap Pick two. >> >> >> >> On Thu, Apr 16, 2009 at 10:13 PM, Axton wrote: >> > ** I've used thick client/thin client to differentiate the clients. But >> > that was back in the days of arweb/remedy web (did I get that right; the >> > cobwebs are getting thick). >> > >> > Axton >> > >> > On Thu, Apr 16, 2009 at 4:40 PM, Chowdhury, Tauf < >> tauf.chowdh...@frx.com> >> > wrote: >> >> >> >> Why is it FAT client? Why couldn't it be Chubby Client or Portly Client >> or >> >> even Big Boned Client? :) >> >> >> >> Tauf Chowdhury >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.netARSlist: >> "Where the Answers Are" >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.netARSlist: >> "Where the Answers Are" >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the > Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where > the Answers Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: HUMOR: Etiquette Question: Is PHAT offensive?
If you get charged for two pairs, then it does. On Fri, Apr 17, 2009 at 11:21 AM, Gidd wrote: > ** Does the WUT make my pants look PHAT ? > > > > > Gidd > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Etiquette Question: Is Fat Client offensive?
If its too Fat will BMC charge more for it, like United? On Fri, Apr 17, 2009 at 9:38 AM, Reiser, John J wrote: > How about the dumb client? ARText Ver 1.5 > > --- > John J. Reiser > Senior Software Development Analyst > Remedy Administrator/Developer > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Carey Matthew Black > Sent: Friday, April 17, 2009 7:43 AM > To: arslist@ARSLIST.ORG > Subject: Re: Etiquette Question: Is Fat Client offensive? > > Axton, > > I think I was more like this: > > RemedyWeb was the "thick web client" (applet based), (AKA "Fat web client") > > ARWeb was the "thin web client" (DHTML/Javascript based) > > WUT was the v4 Windows User Tool (Maybe also called the "FAT client". > Note it is fatter than the Fat web client by two more capital sized > letters.) > > You also had to deal with the UUT. (Un*x User Tool). However, you > might also have called it the "OMUT" OSF/Motif User Tool too. But as I > only used it a few times I really do not want to try to remember it in > a negative way. Rather I will choose to focus on the positive > memories It's dead. > > Then you also had to deal with the MUT. (Macintosh User Tool, was that > v3? or just v2?) Which I would call a "FAt client". (Not quite as fat > as the "FAT client", but fatter than the Fat web client by one capital > letter.) > > Did I forget any clients? I thought that there was an ARS Shell out > there too, but I can not seem to find it right now. :( > > [ It is Friday right? :) ] > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > > On Thu, Apr 16, 2009 at 10:13 PM, Axton wrote: > > ** I've used thick client/thin client to differentiate the clients. But > > that was back in the days of arweb/remedy web (did I get that right; the > > cobwebs are getting thick). > > > > Axton > > > > On Thu, Apr 16, 2009 at 4:40 PM, Chowdhury, Tauf > > > wrote: > >> > >> Why is it FAT client? Why couldn't it be Chubby Client or Portly Client > or > >> even Big Boned Client? :) > >> > >> Tauf Chowdhury > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Failed to create internal mapping from wsdl. (ARERR 7012)
There is a bug open and its fixed in 7.5, however, per BMC they are not sure it will be fixed in 7.1. But they are working with me on this. Howard On Thu, Apr 2, 2009 at 7:24 AM, Kumar, Rajiv (Java) < rajiv.ku...@capgemini.com> wrote: > ** > > This is defect looged at BMC, we also faced the same problem ,BMC told that > they are gonna relase some path in this month which would fix this. > > > > *Rajiv Kumar **| Capgemini India | Bangalore* > > Consultant | AT&T > > Office: +91.80.66567000 Ext. 3289 | Mobile: +91-9886211088 > > Email: rajiv.ku...@capgemini.com > > *Together: the Collaborative Business Experience** * > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Dennis Ruble > *Sent:* Thursday, April 02, 2009 2:45 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Failed to create internal mapping from wsdl. (ARERR 7012) > > > > ** > Howard, > Do you by any chance have a prerelease version of 7.1.00 patch 007 admin > tool? I get this same message with it that you get. The 7.01 and 7.5 admin > tools work fine on the same wsdl. > > Dennis Ruble > Rockwell Collins > > > *Howard Richter * > Sent by: "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > > 04/01/2009 02:59 PM > > Please respond to > arslist@ARSLIST.ORG > >To > > arslist@ARSLIST.ORG > > cc > > > > Subject > > Failed to create internal mapping from wsdl. (ARERR 7012) > > > > > > > > > > > ** > All great people of the ARSLIST, > > I am getting "Failed to create internal mapping from wsdl. (ARERR 7012) > when I hit the load button on a filter, when tying to build a new filter. > The wsdl works with soapui (on the app server, which is where we alos have > the admin tool). > > Here is the information in the detals; > > ERROR: WSDLException (at /definitions/types): faultCode=INVALID_WSDL: > Encountered illegal extension element 'types' in the context of a > 'javax.wsdl.Definition'. Extension elements must be in a namespace other > than WSDL's. > > Additional Details: > com.bmc.arsys.ws.util.ARWSException: WSDLException (at > /definitions/types): faultCode=INVALID_WSDL: Encountered illegal extension > element 'types' in the context of a 'javax.wsdl.Definition'. Extension > elements must be in a namespace other than WSDL's. > > at com.bmc.arsys.ws.wsdl.WsdlParser.(WsdlParser.java:114) > > at > com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:398) > > at > com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:198) > > > > Any ideas? > > Howard > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > This message contains information that may be privileged or confidential > and is the property of the Capgemini Group. It is intended only for the > person to whom it is addressed. If you are not the intended recipient, you > are not authorized to read, print, retain, copy, disseminate, distribute, or > use this message or any part thereof. If you receive this message in error, > please notify the sender immediately and delete all copies of this message. > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" <>
Re: Failed to create internal mapping from wsdl. (ARERR 7012)
Done, also left you a voice mail. By the way who do you work for? On Wed, Apr 1, 2009 at 4:20 PM, Charles Baldi wrote: > ** Howard, > If you email the wsdl file to me off-line I will take a look. This may be > related to an error we were seeing here at our current customer site. Since > our network is not on the Internet, we could not load a default wsdl without > removing/adapting the URIs that were referencing external definitions. I'm > not sure if this is the same issue, but let me take a look. > > Chuck > > On Wed, Apr 1, 2009 at 3:59 PM, Howard Richter wrote: > >> ** >> All great people of the ARSLIST, >> >> I am getting "Failed to create internal mapping from wsdl. (ARERR 7012) >> when I hit the load button on a filter, when tying to build a new filter. >> The wsdl works with soapui (on the app server, which is where we alos have >> the admin tool). >> >> Here is the information in the detals; >> >> ERROR: WSDLException (at /definitions/types): faultCode=INVALID_WSDL: >> Encountered illegal extension element 'types' in the context of a >> 'javax.wsdl.Definition'. Extension elements must be in a namespace other >> than WSDL's. >> >> Additional Details: >> com.bmc.arsys.ws.util.ARWSException: WSDLException (at >> /definitions/types): faultCode=INVALID_WSDL: Encountered illegal extension >> element 'types' in the context of a 'javax.wsdl.Definition'. Extension >> elements must be in a namespace other than WSDL's. >> >> at com.bmc.arsys.ws.wsdl.WsdlParser.(WsdlParser.java:114) >> >> at >> com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:398) >> >> at >> com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:198) >> >> >> Any ideas? >> >> Howard >> >> -- >> Howard Richter >> Red Hat Certified Technician >> CompTIA Linux+ Certified >> ITIL Foundation Certified >> E-Mail = hbr4...@gmail.com >> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ >> > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Failed to create internal mapping from wsdl. (ARERR 7012)
All great people of the ARSLIST, I am getting "Failed to create internal mapping from wsdl. (ARERR 7012) when I hit the load button on a filter, when tying to build a new filter. The wsdl works with soapui (on the app server, which is where we alos have the admin tool). Here is the information in the detals; ERROR: WSDLException (at /definitions/types): faultCode=INVALID_WSDL: Encountered illegal extension element 'types' in the context of a 'javax.wsdl.Definition'. Extension elements must be in a namespace other than WSDL's. Additional Details: com.bmc.arsys.ws.util.ARWSException: WSDLException (at /definitions/types): faultCode=INVALID_WSDL: Encountered illegal extension element 'types' in the context of a 'javax.wsdl.Definition'. Extension elements must be in a namespace other than WSDL's. at com.bmc.arsys.ws.wsdl.WsdlParser.(WsdlParser.java:114) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:398) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:198) Any ideas? Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form
Rohini, Thanks you filled in the missing link. The filter HPD:HII:CreateIncident_100, was missing from my list. Below are the pieces needed to be touched. 1. Add fields to “RQC:ServiceRequestWizard” a. Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push data from new fields to “SRM:Request” 2. Add fields to “SRM:Request” a. Modified filter “SRM:AOI:GetSRFieldValues” to push data from new fields to “SRM:AppinstanceBridge” 3. Add fields to “SRM:AppinstanceBridge” 4. Maybe add record to “SRM:QuestionTemplate” a. Filter “SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20” uses the records in “SRM:QuestionTemplate” to push the data to “CAI:EventParams” 5. Add fields to “HPD:InterfaceIncident_Create” a. Add new fields to “HPD:HII:CreateIncident_100`!” 6. Add fields to “HPD:Help Desk” Once again thanks to all, Howard On Wed, Feb 25, 2009 at 4:33 AM, Doug78 wrote: > The workaround is not to use CAI, and to create additional filter, > that would set the fields from the SRM:AppInstanceBridge to > HPD:IncidentInterface_Create. And finally to see the data in your > fields in HPD:Help Desk, you shoud add the mapping in the filter > HPD:HII:CreateIncident_100`! so your fields are pushed from > HPD:IncidentInterface_Create to HPD:Help Desk. > > On Feb 25, 8:41 am, Rohini Prasher wrote: > > You have to create enteries for these field in Question template form, > and may be in SyS form field selection. Have to create fields in Service > Request form. > > > > Regards, > > Rohini Prasher > > > > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Howard Richter > > Sent: Wednesday, February 25, 2009 4:57 AM > > To: arsl...@arslist.org > > Subject: Repost of a question. What do I need to do to push data from a > new field on the RQC:ServiceRequestWizard to the Incident or Change form > > > > ** > > All, > > > > I thought I would ask once more before I give up and try a different > direction. > > > > I need to add two fields on the RQC:ServiceRequestWizard and have the > data show up on a change or a Incident. > > Below I how I think it works and have the data going (seen in the logs) > to the CAI:EventParams, however, when the CAI pickes up the data it never > goes to the HPD:INterfaceIncidnet_Create from. > > > > BMC support, as it should can't help me since it a major change tot he > system. > > > > So any ideas would be great. > > > > Howard > > > > 1. Add fields to "RQC:ServiceRequestWizard" > > a. Modified Active link "RQC:RQW:Submit_110_SubmitRequest" to push > data from new fields to "SRM:Request" > > 2. Add fields to "SRM:Request" > > a. Modified filter "SRM:AOI:GetSRFieldValues" to push data from new > fields to "SRM:AppinstanceBridge" > > 3. Add fields to "SRM:AppinstanceBridge" > > 4. Add record to "SRM:QuestionTemplate" > > a. Filter > "SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20" > uses the records in "SRM:QuestionTemplate" to push the data to > "CAI:EventParams" > > 5. Add fields to "HPD:InterfaceIncident_Create" > > 6. Add fields to "HPD:Help Desk" > > > > -- > > Howard Richter > > Red Hat Certified Technician > > CompTIA Linux+ Certified > > ITIL Foundation Certified > > E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> > > LinkedIn Profile =http://www.linkedin.com/in/hbr4270 > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > > > > DISCLAIMER: > > > --- > > > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > > It shall not attach any liability on the originator or HCL or its > affiliates. Any views or opinions presented in > > this email are solely those of the author and may not necessarily reflect > the opinions of HCL or its affiliates. > > Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of > > this message without the prior written consent of the author of this > e-mail is strictly prohibited. If you have > > received this email in error please delete it and notify the sender > immediately. Before opening any mail and &g
Repost of a question. What do I need to do to push data from a new field on the RQC:ServiceRequestWizard to the Incident or Change form
All, I thought I would ask once more before I give up and try a different direction. I need to add two fields on the RQC:ServiceRequestWizard and have the data show up on a change or a Incident. Below I how I think it works and have the data going (seen in the logs) to the CAI:EventParams, however, when the CAI pickes up the data it never goes to the HPD:INterfaceIncidnet_Create from. BMC support, as it should can't help me since it a major change tot he system. So any ideas would be great. Howard 1. Add fields to “RQC:ServiceRequestWizard” a. Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push data from new fields to “SRM:Request” 2. Add fields to “SRM:Request” a. Modified filter “SRM:AOI:GetSRFieldValues” to push data from new fields to “SRM:AppinstanceBridge” 3. Add fields to “SRM:AppinstanceBridge” 4. Add record to “SRM:QuestionTemplate” a. Filter “SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20” uses the records in “SRM:QuestionTemplate” to push the data to “CAI:EventParams” 5. Add fields to “HPD:InterfaceIncident_Create” 6. Add fields to “HPD:Help Desk” -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Remedy Developer, Colorado Springs
Lets see. It was released in 8/2006 and the beta started around March 2006,
so I would say non.
Unless they were a former BMC employee.
Howard
On Tue, Feb 24, 2009 at 8:47 AM, Meyer, Jennifer L <
jennifer.me...@its.nc.gov> wrote:
> **
>
> So what do you think the odds are they’ll find someone with more than 3
> years of Remedy 7 experience?
>
>
>
> Jennifer Meyer
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Jase Brandon
> *Sent:* Monday, February 23, 2009 6:16 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Fwd: Remedy Developer, Colorado Springs
>
>
>
> **
>
> Hello All,
>
> I am posting this in hopes that someone on the list lives near/wants to
> relocate to Colorado Springs, CO area.
>
>
>
> Please see below job description and contact information.
>
>
>
> Thanks,
>
>
>
> Jase
>
> -- Forwarded message --
> From: *Sears, Emily*
> Date: Mon, Feb 23, 2009 at 5:53 PM
> Subject: Remedy Developer, Colorado Springs
> To: jasebran...@gmail.com
>
> Hi Jase—
>
>
>
> Here is the job description. Please have people contact me direct for more
> information! Thanks so much for your help !!
>
>
>
> *REMEDY DEVELOPER--Colorado Springs, CO*
>
> ·*Must currently have or be able to obtain a US DOD SECRET
> SECURITY CLEARANCE*
>
> ·*6 month Contract to Hire*
>
> ·*Minimum 3 yrs. experience developing Remedy 7*
>
> Our client is in need of a Remedy Developer to maintain, modify and develop
> custom software applications. This system is used to process Trouble Tickets
> for Tier 1, 2 & 3 network/computer support of all customers, located
> worldwide.
>
>
>
> *Other responsibilities include:*
>
> ·Collecting metrics
>
>
>
> ·Creating custom reports
>
>
>
> ·Creating and maintaining the Remedy system as-built
> drawings/diagrams and instruction manuals.
>
>
>
> ·Maintain/administer the Enterprise Remedy system which includes:
> Remedy distributed architecture, Remedy Web Enterprise, Remedy core
> application and Remedy database administration
>
> ·Perform Remedy form/schema development
>
> ·Provide support for web-related database development activities
>
> ·Collect and maintain metrics documenting Service Delivery Summary
> performance thresholds
>
> ·Collect and maintain metrics beyond those related to the Service
> Delivery Summary thresholds as related to performance of the Front Range
> Consolidated Network; provide these metrics to the government
>
>
>
> *Environment:*
> Work with other users of Remedy to enhance effectiveness and collaborative
> capabilities of Remedy and resolve problems associated with the Enterprise
> Remedy application.
>
>
>
> *Compensation:*
> This opportunity offers a competitive salary with a generous benefits
> package including medical & dental insurance, 10 paid federal holidays; paid
> vacation, personal, and sick leave ("discretionary leave" or paid time off);
> life insurance, long term disability insurance, tuition reimbursement;
> employee referral bonus program, opportunity to participate in *401(k)*plan.
>
>
>
>
> --
>
> *Emily Sears* Technical Recruiter
> 102 S. Tejon St. Ste 300
>
> Colorado Springs, CO 80903
> 719.866.6915
> F 719.866.6928 M 919.260.2489*
> WWW.TEKSYSTEMS.COM <http://www.teksystems.com/>*
> Please consider the environment before printing this email.
> --
>
>
> --
>
>
> This electronic mail (including any attachments) may contain information
> that is privileged, confidential, and/or otherwise protected from disclosure
> to anyone other than its intended recipient(s). Any dissemination or use of
> this electronic email or its contents (including any attachments) by persons
> other than the intended recipient(s) is strictly prohibited. If you have
> received this message in error, please notify us immediately by reply email
> so that we may correct our internal records. Please then delete the original
> message (including any attachments) in its entirety. Thank you.
>
>
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
___
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Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland)
Is it Remedy work, Davie you might be right. On Mon, Feb 23, 2009 at 10:47 AM, David.M Clark wrote: > Polygraph? Is this a job to work third shift in a convenience store? > > David M Clark > Remedy Programmer/Analyst > > > >>> "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" < > gary.opela@tinker.af.mil> 2/23/2009 7:31 AM >>> > You are paying not only for the polygraph test, but for the tests that > debunk it, and the tests that support it! > > Just my 2Cents. I think they are useless, as from what I've seen, there > are more false-positives than correct positives! > > > Gary > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow > Sent: Saturday, February 21, 2009 10:28 PM > To: arslist@ARSLIST.ORG > Subject: Re: Need for Systems Adminsitrators with TS/SCI Full Scope > Polygraph Clearances (Maryland) > > ** > Also, is anyone else amazed that polygraphs are still being used when > they've been de-bunked as junk science repeatedly? > > And yes - if you are American - you are paying for it :) > > > William Rentfrow > > Principal Consultant, StrataCom Inc. > > wrentf...@stratacominc.com > > 715-410-8056 C > > 715-592-5185 O > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W > Sent: Friday, February 20, 2009 11:17 AM > To: arslist@ARSLIST.ORG > Subject: Re: Need for Systems Adminsitrators with TS/SCI Full Scope > Polygraph Clearances (Maryland) > > > ** > > Jeff > > > >Is there anything Remedy-related to these positions? > > > > James Van Sickle > > Remedy Developer > > Office: 972-409-4902 > > Mobile: 214-263-9340 > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser > Sent: Friday, February 20, 2009 11:12 AM > To: arslist@ARSLIST.ORG > Subject: [ARSLIST] Need for Systems Adminsitrators with TS/SCI Full > Scope Polygraph Clearances (Maryland) > > > > ** > > This is a request for resumes and referrals for as many Systems > Administrators and Systems Engineers with active TS/SCI Full Scope > Polygraphs (NSA) as we can find. > > > > The positions are currently located in and around FT. Meade (Annapolis > Junction and Hanover, MD). Compensation is excellent (either W-2 with > benefits or 1099 contractors). > > > > * Need UNIX/LINUX Administrators (8+ with good skills) > * Need Windows Administrators (2-3 Senior level) > * Need Strong Systems Engineers (UNIX/LINUX) 2 of whom must have > terrific scripting skills (Perl, bsh, etc) > > This is an urgent and time sensitive opportunity. > > > > Any referral assistance will be rewarded upon hire. > > > > Many thanks > > > > Sincerely, > > > > Jeff Glaser > > VP IT Resource Recruiting > > 703-729-3382 > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > > > > The sender of this e-mail is a contractor to Commercial Metals Company > or subsidiaries (collectively "CMC"). The sender is not an employee of > CMC and has no authority, express or implied, to bind CMC to any > transaction or contract. CMC allows contractors to utilize this email > address extension only in the course of providing services specifically > covered by the terms of their engagement. No other use is authorized. > CMC expressly disclaims liability for any unauthorized use. > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: BMC's Desktop Capture product
Anne, Thanks, Looks like something I will need to play with in my free time. Also I might help with customers looking for training and load testing. Thanks and have a good weekend, Howard On Fri, Feb 20, 2009 at 3:31 PM, Brock, Anne wrote: > Yes, it works with both web and windows client applications. > > Here's the link to the info on the bmc site: > http://www.bmc.com/products/proddocview/0,2832,19052_19429_125713036_167534,00.html > > The "Getting Started" guide on the Support Documentation site has a section > called "General Workflow" that walks through the end user experience pretty > well. > > Thanks, > Anne Brock > Principal SC > BMC Software > > *** note my opinions are not necessarily those of BMC Software *** > > ____ > > From: Action Request System discussion list(ARSList) on behalf of Howard > Richter > Sent: Fri 2/20/2009 12:17 PM > To: arslist@ARSLIST.ORG > Subject: Re: BMC's Desktop Capture product > > > ** > Anne, > > Is it for both web and client users, like a macro recorder? > > Howard > > > On Fri, Feb 20, 2009 at 1:48 PM, Brock, Anne wrote: > > >** >Well, now that you all mention it > >BMC's Desktop Capture allows customers to run essentially a > recorder on their PC while recreating their problem. The advantage to the > support people is they send the customer a link; the customer runs the link > at their convenience; and the recording is automatically attached to the > Incident Ticket. The support person and customer don't have to link up via > phone or some kind of desktop sharing program. The recorder captures a lot > of information, including performance and system information. So this is > more than just doing a Webex recording. > >The end user has the comfort of running at their own time and > without having an IT Technician accessing their desktop. The support person > spends less time on the phone. > >And, if you have BMC's Application Problem Resolution product > (formerly Identify), the data from the Desktop Capture can be fed in to > that. > >If you go to bmcwebinars.webex.com <http://bmcwebinars.webex.com/> > and search for "Desktop Capture", you'll see two upcoming webexes, one on > March 3rd, one on March 18th, that you can register for Not sure where the > Feb. 26th sign up is. > >Or of course you can always contact your account rep who will be > happy to set up a web demo for you! > >Thanks, >Anne Brock >Principal SC >BMC Software > >*** note my opinions are not necessarily those of BMC Software *** > > > > >From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Bob Rowe > >Sent: Friday, February 20, 2009 10:39 AM >To: arslist@ARSLIST.ORG >Subject: Re: BMC's Desktop Capture product > > >** >That I don't know. BMC will have a webinar on Feb 26. > >How would such a capture be of use to the Tier 1 or Tier 2 folks? > >On Fri, Feb 20, 2009 at 1:26 PM, Lammey, Peter A. < > peter.a.lam...@espn.com> wrote: > > >** >Does it capture performance as well (how long it took a user > to go from screen to screen or how long it took to go to a submit to modify > window on a ticket, etc)? > > > >Thanks >Peter Lammey >ESPN IT Client Architecture and Automation >860-766-4761 > > > > > >From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Bob Rowe >Sent: Friday, February 20, 2009 1:21 PM >To: arslist@ARSLIST.ORG >Subject: BMC's Desktop Capture product > > >** >Has anyone on the list used BMC's Desktop Capture, BDC? BMC > is billing it as a Flight Recorder that will capture everything the user is > doing in Remedy up until he or she encounters an error in the ITSM app he or > she is using. Then the user forwards that capture to the Tier 2 folks who > are saved "lots of time, etc." by the recording. > >It sounds like a loop recorder of, for instance, a minute or > so of desktop activity that stops recording on an error. Actually, it sounds > pretty interesting. > >-- >Bob Rowe, Remedy Action Request System Development and > Admini
Re: BMC's Desktop Capture product
Anne, Is it for both web and client users, like a macro recorder? Howard On Fri, Feb 20, 2009 at 1:48 PM, Brock, Anne wrote: > ** Well, now that you all mention it > > BMC's Desktop Capture allows customers to run essentially a recorder on > their PC while recreating their problem. The advantage to the support people > is they send the customer a link; the customer runs the link at their > convenience; and the recording is automatically attached to the Incident > Ticket. The support person and customer don't have to link up via phone or > some kind of desktop sharing program. The recorder captures a lot of > information, including performance and system information. So this is more > than just doing a Webex recording. > > The end user has the comfort of running at their own time and without > having an IT Technician accessing their desktop. The support person spends > less time on the phone. > > And, if you have BMC's Application Problem Resolution product (formerly > Identify), the data from the Desktop Capture can be fed in to that. > > If you go to bmcwebinars.webex.com and search for "Desktop Capture", > you'll see two upcoming webexes, one on March 3rd, one on March 18th, that > you can register for Not sure where the Feb. 26th sign up is. > > Or of course you can always contact your account rep who will be happy to > set up a web demo for you! > > Thanks, > Anne Brock > Principal SC > BMC Software > > *** note my opinions are not necessarily those of BMC Software *** > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Bob Rowe > *Sent:* Friday, February 20, 2009 10:39 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: BMC's Desktop Capture product > > ** That I don't know. BMC will have a webinar on Feb 26. > > How would such a capture be of use to the Tier 1 or Tier 2 folks? > On Fri, Feb 20, 2009 at 1:26 PM, Lammey, Peter A. > wrote: > >> ** Does it capture performance as well (how long it took a user to go >> from screen to screen or how long it took to go to a submit to modify window >> on a ticket, etc)? >> >> >> Thanks >> Peter Lammey >> ESPN IT Client Architecture and Automation >> 860-766-4761 >> >> >> -- >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Bob Rowe >> *Sent:* Friday, February 20, 2009 1:21 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* BMC's Desktop Capture product >> >> ** >> Has anyone on the list used BMC's Desktop Capture, BDC? BMC is billing >> it as a Flight Recorder that will capture everything the user is doing in >> Remedy up until he or she encounters an error in the ITSM app he or she is >> using. Then the user forwards that capture to the Tier 2 folks who are saved >> "lots of time, etc." by the recording. >> >> It sounds like a loop recorder of, for instance, a minute or so of desktop >> activity that stops recording on an error. Actually, it sounds pretty >> interesting. >> >> -- >> Bob Rowe, Remedy Action Request System Development and Administration >> robert.w.r...@gmail.com >> "The golden rule is to test everything in the light of reason and >> experience, no matter from where it comes." >> Mohandas K. Gandhi >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ >> >> -- >> Please consider the environment before printing this e-mail. >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ >> > > > > > -- > Bob Rowe, Remedy Action Request System Development and Administration > robert.w.r...@gmail.com > "The golden rule is to test everything in the light of reason and > experience, no matter from where it comes." > Mohandas K. Gandhi > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Adding a new field to the RQC:ServiceRequestWizard and having it show up in the Incidnet or Change forms.
Eli, Its not getting to the SRM:Request and I changed what I thought was the links (or filters, I just got off my flight home) to push the data from one to the other. This is very strange. hbr On Thu, Feb 19, 2009 at 5:27 PM, Eli Schilling wrote: > ** Howard, > > If I recall correctly the RQC:ServiceRequestWizard pushes fields to > SRM:Request on create which in turn pushes fields to > HPD:IncidentInterface_Create (or CHG:ChangeInterface_Create) which then > generates the Incident (or Change). Are you seeing the fields get to > SRM:Request and/or the Interface_Create forms? Or does the data escape > right off the bat? > > Cheers! > Eli > > > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Howard Richter > *Sent:* Thursday, February 19, 2009 11:27 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Adding a new field to the RQC:ServiceRequestWizard and having > it show up in the Incidnet or Change forms. > > ** > > Dear ARSLIST, > > > > I come to you with a problem, I need to add a couple of fields to > the RQC:ServiceRequestWizard and have that data show up in an Incident or > Change request. > > > > I think I have hit every filter or link to move the data to the staging > forms, but still no luck. > > > > Also I have worked with the Overview console and CAI, but this has me going > nuts (which is not a far drive). > > > > Any ideas or pointers would be great. > > (and Matt I know I gave you a great opening line about me being somewhat > crazy) > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Adding a new field to the RQC:ServiceRequestWizard and having it show up in the Incidnet or Change forms.
Dear ARSLIST, I come to you with a problem, I need to add a couple of fields to the RQC:ServiceRequestWizard and have that data show up in an Incident or Change request. I think I have hit every filter or link to move the data to the staging forms, but still no luck. Also I have worked with the Overview console and CAI, but this has me going nuts (which is not a far drive). Any ideas or pointers would be great. (and Matt I know I gave you a great opening line about me being somewhat crazy) -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Books for Remedy version 6 ,7 and CMDB
Like the book they use to hand out at the CMDB class. Not a bad idea. hbr On Wed, Feb 18, 2009 at 2:56 PM, William Rentfrow < wrentf...@stratacominc.com> wrote: > ** Not that I'm seriously considering this or anything - but if someone > really wanted to do this it probably would work best as a cross-promotion > for something else - either collaborating with BMC or helping to > promote/monetize some other endeavor. > > > William Rentfrow > > Principal Consultant, StrataCom Inc. > > wrentf...@stratacominc.com > > 715-410-8056 C > > 715-592-5185 O > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Howard Richter > *Sent:* Wednesday, February 18, 2009 1:41 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Books for Remedy version 6 ,7 and CMDB > > ** The real question is how many people would buy the book? > > hbr > > On Wed, Feb 18, 2009 at 2:33 PM, William Rentfrow < > wrentf...@stratacominc.com> wrote: > >> ** BMC would not have to give permission. Under the "fair use" law a >> person could write such a book as long as they could reasonably be >> considered to be profiting from their unique material (i.e., the book) and >> they used BMC product information, screenshots, etc, to support their main >> and unique material. >> >> That said, you'd ring up a fortune in lawyer/editor fees making sure you >> were in compliance. You'd be way better off getting BMC's >> blessing and/or collaboration for this sort of thing. >> >> >> William Rentfrow >> >> Principal Consultant, StrataCom Inc. >> >> wrentf...@stratacominc.com >> >> 715-410-8056 C >> >> 715-592-5185 O >> >> >> -- >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Pierson, Shawn >> *Sent:* Wednesday, February 18, 2009 1:07 PM >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Books for Remedy version 6 ,7 and CMDB >> >> ** >> >> Also, wouldn't BMC have to give permission to the authors of such a book? >> How would you handle copyright terms, screenshots, etc.? I always assumed >> that the reason there are no Remedy books out there is because >> Remedy/Peregrine/BMC never gave permission to anyone. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Guillaume Rheault >> *Sent:* Wednesday, February 18, 2009 12:35 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Books for Remedy version 6 ,7 and CMDB >> >> >> >> ** >> >> Also, a "Remedy" book would need to cover the ITSM applications, CMDB, >> SLM, KM and SRM. >> I just don't see a core ARS book being useful enough for the general >> reader. >> >> This Remedy book would need to be updated anytime a new version of ARS, >> ITSM, CMDB, etc, is released to be useful. >> Therefore it would need to be updated every 2 years or so, which makes the >> whole project unfeasible. >> >> I guess the only solution is for BMC to provide "more affordable" web >> based training... >> >> -Original Message- >> From: Action Request System discussion list(ARSList) on behalf of William >> Rentfrow >> Sent: Wed 02/18/09 12:53 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Books for Remedy version 6 ,7 and CMDB >> >> HmmmI've been looking for a writing project >> >> The worst part about writing a Remedy book would be bearing the >> examination of all of the extremely well-versed people on the list. I >> can see it now - "On page 77 you saying 'RUN PROCESS' is useful but you >> don't elaborate on the 413 ways it can blow up a server." >> >> >> William Rentfrow >> >> Principal Consultant, StrataCom Inc. >> >> wrentf...@stratacominc.com >> >> 715-410-8056 C >> >> 715-592-5185 O >> >> >> >> >> >> From: Action Request System discussion list(ARSList) >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ >> >> Private and confidential as detailed >> here<http://www.sug.com/disclaimers/default.htm#Mail>. >> If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: >> RMI Solutions ARSlist: "Where
Re: Books for Remedy version 6 ,7 and CMDB
The real question is how many people would buy the book? hbr On Wed, Feb 18, 2009 at 2:33 PM, William Rentfrow < wrentf...@stratacominc.com> wrote: > ** BMC would not have to give permission. Under the "fair use" law a > person could write such a book as long as they could reasonably be > considered to be profiting from their unique material (i.e., the book) and > they used BMC product information, screenshots, etc, to support their main > and unique material. > > That said, you'd ring up a fortune in lawyer/editor fees making sure you > were in compliance. You'd be way better off getting BMC's > blessing and/or collaboration for this sort of thing. > > > William Rentfrow > > Principal Consultant, StrataCom Inc. > > wrentf...@stratacominc.com > > 715-410-8056 C > > 715-592-5185 O > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Pierson, Shawn > *Sent:* Wednesday, February 18, 2009 1:07 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Books for Remedy version 6 ,7 and CMDB > > ** > > Also, wouldn't BMC have to give permission to the authors of such a book? > How would you handle copyright terms, screenshots, etc.? I always assumed > that the reason there are no Remedy books out there is because > Remedy/Peregrine/BMC never gave permission to anyone. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Guillaume Rheault > *Sent:* Wednesday, February 18, 2009 12:35 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Books for Remedy version 6 ,7 and CMDB > > > > ** > > Also, a "Remedy" book would need to cover the ITSM applications, CMDB, SLM, > KM and SRM. > I just don't see a core ARS book being useful enough for the general > reader. > > This Remedy book would need to be updated anytime a new version of ARS, > ITSM, CMDB, etc, is released to be useful. > Therefore it would need to be updated every 2 years or so, which makes the > whole project unfeasible. > > I guess the only solution is for BMC to provide "more affordable" web based > training... > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of William > Rentfrow > Sent: Wed 02/18/09 12:53 PM > To: arslist@ARSLIST.ORG > Subject: Re: Books for Remedy version 6 ,7 and CMDB > > HmmmI've been looking for a writing project > > The worst part about writing a Remedy book would be bearing the > examination of all of the extremely well-versed people on the list. I > can see it now - "On page 77 you saying 'RUN PROCESS' is useful but you > don't elaborate on the 413 ways it can blow up a server." > > > William Rentfrow > > Principal Consultant, StrataCom Inc. > > wrentf...@stratacominc.com > > 715-410-8056 C > > 715-592-5185 O > > > > > > From: Action Request System discussion list(ARSList) > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: > RMI Solutions ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Books for Remedy version 6 ,7 and CMDB
I would love to see an ITSM for dummies book. Howard On Wed, Feb 18, 2009 at 1:34 PM, Guillaume Rheault wrote: > ** > > Also, a "Remedy" book would need to cover the ITSM applications, CMDB, SLM, > KM and SRM. > I just don't see a core ARS book being useful enough for the general > reader. > > This Remedy book would need to be updated anytime a new version of ARS, > ITSM, CMDB, etc, is released to be useful. > Therefore it would need to be updated every 2 years or so, which makes the > whole project unfeasible. > > I guess the only solution is for BMC to provide "more affordable" web based > training... > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of William > Rentfrow > Sent: Wed 02/18/09 12:53 PM > To: arslist@ARSLIST.ORG > Subject: Re: Books for Remedy version 6 ,7 and CMDB > > HmmmI've been looking for a writing project > > The worst part about writing a Remedy book would be bearing the > examination of all of the extremely well-versed people on the list. I > can see it now - "On page 77 you saying 'RUN PROCESS' is useful but you > don't elaborate on the 413 ways it can blow up a server." > > > William Rentfrow > > Principal Consultant, StrataCom Inc. > > wrentf...@stratacominc.com > > 715-410-8056 C > > 715-592-5185 O > > > > ____ > > From: Action Request System discussion list(ARSList) > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: How to save huge qual string in Table / Tree Property? RESOLVED
Chuck, Great news, bowever, is the size limit a bug with that patch or a new feature going forward? Howard On Fri, Feb 13, 2009 at 9:45 AM, Charles Baldi wrote: > ** All, > I was able to update the table query in question. Here is what I did: > > 1. Downgraded my Admin tool to 7.1 patch 3 (thanks Conny). This allows > creation of qualification strings up to 4k (4096 chars). > > 2. Since the OOB qual was already at 4081 chars, I could barely add the > EXTERNAL() before running out of room. So I took the OOB qual and removed a > pile of the superfluous spaces that the Admin tool adds to the qual, such as > those around the "=", etc. This got the OOB qual down to 3727 chars. > > 3. Because I'm adding a half-dozen custom fields to the qual, the addition > would still put it over the 4k limit, so I added another "AND > EXTERNAL(custom_do_field)" and loaded my addition on Window Open. (thanks > Scott and others). > > The real trick was to remove the extra spaces to make room. It is > important to save a copy of the "compressed" qual for later because if you > ever modify the table field, like to add a column, the Admin tool will barf > again because it will have expanded the qual with the extra spaces again so > that it exceeds the 4k limit. Saving a copy avoids having to remove all the > spaces again. > > Thanks again, > Chuck Baldi > > > > On Thu, Feb 12, 2009 at 9:22 AM, Charles Baldi wrote: > >> Thanks for all the suggestions. I will see what I can get to work. FYI >> my Admin tool is at 7.1p4 while the ARServer is at 7.1p5. >> >> I will let you all know the result. >> >> Regards, >> Chuck Baldi >> >> On Thu, Feb 12, 2009 at 7:17 AM, Carey Matthew Black < >> black@gmail.com> wrote: >> >>> However, you should also be warned that in at least a previous version >>> (v5 or was it v6 era) there was a practical limit to the length of >>> these qualifications. I was never clear if it was a RDBMS limitation >>> or an ARS limitation, but I remember a number like 4000 characters as >>> an upper limit to what actually works. Which was true even if you used >>> the EXTERNAL() operator. >>> >>> -- >>> Carey Matthew Black >>> BMC Remedy AR System Skilled Professional (BRSP) >>> ARS = Action Request System(Remedy) >>> >>> Love, then teach >>> Solution = People + Process + Tools >>> Fast, Accurate, Cheap Pick two. >>> >>> >>> >>> On Wed, Feb 11, 2009 at 6:45 PM, Scott Illari >>> wrote: >>> > ** >>> > >>> > Chuck, >>> > >>> > >>> > >>> > I would follow these steps >>> > >>> > 1) Create a hidden display only character field on the >>> > form. Just be sure the DB size of the field is 0 to hold the >>> qualification >>> > if it ever grows. >>> > >>> > 2) Update the table field so the qualification is >>> > EXTERNAL($Display Only Field$) >>> > >>> > 3) Have an Active Link set the display only field on >>> Window >>> > Open or Display or Loaded (Whichever works for you) >>> > >>> > 4) Have the next action perform a Change Fields that >>> > refreshes the table. >>> > >>> > >>> > >>> > Hope that helps. >>> > >>> > >>> > >>> > Scott Illari >>> > >>> > 908-601-8948 >>> > >>> > http://www.linkedin.com/in/scottillari >>> > >>> > >>> > >>> > From: Action Request System discussion list(ARSList) >>> > [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi >>> > Sent: Wednesday, February 11, 2009 5:30 PM >>> > To: arslist@ARSLIST.ORG >>> > Subject: How to save huge qual string in Table / Tree Property? >>> > >>> > >>> > >>> > ** >>> > >>> > Hello all, >>> > >>> > >>> > >>> > I am trying to update the Table / Tree Property on the HPD:Incident >>> Assoc >>> > Search form to let users search for some of their custom fields. >>> However, >>> > the Qualification string is so large that the Admin tool will not let >>> me add >>> > to it. I can't even re-paste the original qualification back into the >>> field >>> > if I remove it. So, BMC must have a trick for pasting a HUGE >>> qualification >>> > string here. >>> > >>> > >>> > >>> > Does anyone know how to do this? >>> > >>> > >>> > >>> > ARS 7.1 p5 >>> > ITSM 7.0.03 p8 >>> > >>> > >>> > >>> > Thanks in advance, >>> > >>> > Chuck Baldi >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" >>> >> >> > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ITSM Support Group Roles Help
Chuck, That is correct from my understanding as well. Tier 1 to Tier x is a process function and not a function of the tool. At times companies will use the escalated designation to mean escalated to a tier 2 from a tier 1 and not management. I someone knows differently please enlighten me. hbr On Wed, Feb 11, 2009 at 4:03 PM, Charles Baldi wrote: > ** The only functional significance I am aware of is the Help Desk role is > used to set an Incident Owner if an owner assignment rule is not present. > See the Inc User guide in the section on "Understanding incident ownership". > > As far as I can tell the other roles are informational. I would be > interested in learning otherwise. > > Regards, > Chuck Baldi > > On Wed, Feb 11, 2009 at 3:26 PM, Mark Lev > wrote: > >> Hi All, >> >> I am trying to find "Remedy" definition and functional significance of the >> Support Group Roles: >> Help Desk >> Tier 1 >> Tier 2 >> Tier 3 >> Line of Business >> >> An understanding of the rules/Workflow that ITSM uses based on group role >> would helpful too. >> >> I have not found this in any documentation, but I hopefully just missed >> it. >> >> Can anyone help? >> >> ARS 7.1 >> ITSM 7.0.3 >> All latest patches >> Windows >> SQL >> >> Thanks, >> Mark >> >> >> >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" >> > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: SLA missing due dates
What patch of SLM are you running? I know that there were some issues with a couple of the patches. hbr On Wed, Jan 21, 2009 at 9:07 PM, Timothy Rondeau < timothy.rond...@phaseforward.com> wrote: > ** > > Anyone know why an SLA would be missing Due Date: > > > > > > Running ars 7.0.1 patch 2.The SVTDueDate is not being calculated for my > Due Date. > > > > Thanks > > > > Tim > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Remedy / Maximo integration....how !
Thanks, I know I could do it, I was trying to help Sean. Thanks again, hbr On Wed, Jan 21, 2009 at 8:04 PM, Tim Richardson wrote: > ** Hi Howard, > > You can do it, and you have a number of options. If you are going to be > moving individual tickets, you can consider: > > XML, Database Links, Remedy API Language set to get data from Maximo to > Remedy. > > Going the other way around, I'm not as familiar with Maximo, but I would > look at the database avenue for sure. If Maximo offers an API, that would > be an option as well. > > In short; a simple solution is to create staging tables on both servers. > You could have an INCOMING and an OUTGOING on both servers. > > Remedy Outgoing pushes to Maximo Incoming > Maximo Outgoing pushes to Remedy Incoming > > The actual technology (XML, API or database transfer) would basically just > get the tickets across to each other. > > Once in Remedy or in Maximo, use the native language to move the data into > it's target form. For Remedy, that would be filters. For Maximo, whatever > the development language is there. > > You could use a polling strategy to check the forms every few minutes...or > if it had to be real-time, you could attach triggers and move the data on > insert. > > Be sure to build your integration to be robust enough to handle the target > being offline. You want to queue up requests that don't make it and process > them later. You don't want the user to see a failure. > > If you need any specific help with this, feel free to email me directly at > t...@remedyedge.com. I don't mind helping out. I've done a lot of > integrations in my time; and they basically use this methodology...I even > have some API code I can give you if you choose that route (at least for the > Remedy half of it). > > > > > > --- On *Wed, 1/21/09, Howard Richter * wrote: > > From: Howard Richter > Subject: Re: Remedy / Maximo integrationhow ! > To: arslist@ARSLIST.ORG > Date: Wednesday, January 21, 2009, 5:43 PM > > ** How fast do they need to be moved? Maybe aie could be used? > > Howard > > On Wed, Jan 21, 2009 at 4:53 PM, Sean Harrodine > wrote: > >> ** Hi everyone, >> >> I have been asked to look into the possibility of passing tickets from an >> IBM Maximo ticketing solution into my Remedy 6.3 linux system and vice >> versa, and wanted to see if anyone else has attempted this and had any >> success, and if so, how you managed to achieve this. >> >> Obviously there will be a need for a mapping exercise between fields so i >> am looking for some insight as to "how" i could achieve this and what type >> of functionality to investigate. >> >> All network connectivity will obviously be in place >> beforehandwell.thats what i'm being told :o) >> >> Thanks in advance for any input. >> >> rgds, >> Sean >> >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Remedy / Maximo integration....how !
How fast do they need to be moved? Maybe aie could be used? Howard On Wed, Jan 21, 2009 at 4:53 PM, Sean Harrodine wrote: > ** Hi everyone, > > I have been asked to look into the possibility of passing tickets from an > IBM Maximo ticketing solution into my Remedy 6.3 linux system and vice > versa, and wanted to see if anyone else has attempted this and had any > success, and if so, how you managed to achieve this. > > Obviously there will be a need for a mapping exercise between fields so i > am looking for some insight as to "how" i could achieve this and what type > of functionality to investigate. > > All network connectivity will obviously be in place > beforehandwell.thats what i'm being told :o) > > Thanks in advance for any input. > > rgds, > Sean > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards
I wonder if the current financial climate is just an excuse not to have it. Howard On Tue, Jan 6, 2009 at 1:53 PM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** Heck... Cisco just shut down it's Houston TAC for Support and sent it > to India! > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Wallace, Kelvin > *Sent:* Tuesday, January 06, 2009 12:32 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Other shoe just fell, no UserWorld 2009, so on with the > ARSlist Awards > > ** > > Has anyone else heard rumors of a Cisco buyout of parts or all of BMC > Software – resulting from the "California" blade server rollout? > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Guillaume Rheault > *Sent:* Tuesday, January 06, 2009 12:54 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Other shoe just fell, no UserWorld 2009, so on with the > ARSlist Awards > > > > Not only that, but the market had crashed too, and even worse, peregrine > acquired Remedy, which initially questioned peregrine's commitment to ARS. > That in itself put many implementation projects on hold back then. > > -Guillaume > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of Rick Cook > Sent: Tue 01/06/09 12:41 PM > To: arslist@ARSLIST.ORG > Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the > ARSlist Awards > > As I recall, 1300 people attended the rug after the dot com bust. The > market wasn't any worse then than now. Did any BMC customer or partner get > asked whether they would attend? > > Rick > Sent from my Verizon Wireless BlackBerry > > -Original Message- > From: "VanSickle, James W" > > Date: Tue, 6 Jan 2009 11:27:18 > To: > Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the > ARSlist Awards > > > There is also another side to this as well. > > How many companies in the current financial climate can or are willing > to send some or all of their Remedy teams to such a conference? If I > was a manager trying to keep costs down, I might have a difficult time > justifying plane tickets, hotel fees, car rental, and other travel > expenses for such a conference. BMC could have some very justified > fears that attendance would be too low to be worth the effort, and that > a number of third-party vendors may also keep their staff away in > efforts to save costs. > > James Van Sickle > Remedy Developer > Office: 972-409-4902 > Mobile: 214-263-9340 > > -Original Message- > From: Action Request System discussion list(ARSList) > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
OT: May we all find happiness in the upcoming year
The past year has been hard for some members of this list, and my hope is next year that are all just a little happer and a little better off. With that said, now for one of my my quotes; *True happiness is to enjoy the present, without anxious dependence upon the future, not to amuse ourselves with either hopes or fears but to rest satisfied with what we have, which is sufficient, for he that is so wants nothing. The great blessings of mankind are within us and within our reach. A wise man is content with his lot, whatever it may be, without wishing for what he has not. **Seneca *<http://www.great-quotes.com/cgi-bin/viewquotes.cgi?action=search&Author_First_Name=&Author_Last_Name=Seneca&Movie=> *4 B.C. �** 65 A.D., Spanish-born Roman Statesman, philosop*her And *Our greatest happiness does not depend on the condition of life in which chance has placed us, but is always the result of a good conscience, good health, occupation, and freedom in all just pursuits. **Thomas Jefferson *<http://www.great-quotes.com/cgi-bin/viewquotes.cgi?action=search&Author_First_Name=Thomas&Author_Last_Name=Jefferson&Movie=> *1743-1826, Third President of the USA* And I do believe in Santa, even to this day. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270
Re: Archiving SLM:Measurement
Bill, On my past two systems (that had SLM) we trashed anything in the SLM:Measurement, older then 30 days and that was not tied to active ticket. I think we were able to report, but I don't remember from where. hbr On Fri, Dec 19, 2008 at 12:35 PM, William Rentfrow < wrentf...@stratacominc.com> wrote: > ** It's Friday and I have some other stuff to finish today so I haven't > gotten too far into researching this yet - so I thought I'd ask if anyone > else has a solution for this already. > > Problem: SLM:Measurement is gigantic. We have 240,000 requests in HPD:Help > Desk (IM 7.x) and 4,400,000+ SLM:Measurement records. > > My gut feeling is to just archive off all of the records that are closed > and refer the reporting people to that table when they want to run reports; > however, I have not yet investigated the ramifications of doing this. > > Has anyone else? > > > William Rentfrow > > Principal Consultant, StrataCom Inc. > > wrentf...@stratacominc.com > > 701-306-6157 C > > 952-432-0227 O > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: 6.3 archive forms
Bill, I always had issues using the archiving function on 6.3, maybe others had better luck, but I stayed away from it. Now in 7. it did work and worked very well. Just an example in 6.3 I tried to use it for the e-mail messages form. There appeared to be a record limit on the receiving form as well as one on the main one. Needless to say with the help of support we re-imported the mail messages form and used a little workflow to save off data. On Fri, Dec 19, 2008 at 11:48 AM, William Rentfrow < wrentf...@stratacominc.com> wrote: > ** I am working on an old server on and off doing some archiving for a > customer. I'm so used to 7 now I can't remember all the differences between > 6.3 and 7 when it comes to archive forms - and I haven't worked with > modifying them all that much anyway... > > Case in point - we've archived the main issue form from CSS (SPRT:Issue) > and the system created a backup of the form. Consequently one of the tables > that shows child records is broken because the ID field needs to be > re-directed to the archive form "Original Issue ID" - not a bid deal > there... > > Howeverwhen I try to edit the table field and open the properties to > the "table properties" tab I just get a blank "Not applicable" tab. This > also happens if I copy the control and try to create a new one. > > Was this a limitation in the 6.3 app? You can't change anything on the > form? Or is there a way around this? > > > William Rentfrow > > Principal Consultant, StrataCom Inc. > > wrentf...@stratacominc.com > > 701-306-6157 C > > 952-432-0227 O > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: JOBAIDS?
Maybe its a tool kit built by one of the partners (docs and some example code). Howard On Fri, Dec 19, 2008 at 8:59 AM, Warren Baltimore wrote: > ** I just spoke with my Remedy Admin - Cindy Hegge. She worked as a Remedy > Instructor for some years. She's never heard of it > > On Thu, Dec 18, 2008 at 3:28 PM, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE < > norm.kai...@eglin.af.mil> wrote: > >> That's what I suspected, too, but this admin insists it's some >> executables she used in a Remedy class. >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn >> Sent: Thursday, December 18, 2008 1:49 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: JOBAIDS? >> >> ** >> >> I'm pretty sure that jobs aids are just a fancy term for documentation. >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC >> 96 CS/SCCE >> Sent: Thursday, December 18, 2008 1:42 PM >> To: arslist@ARSLIST.ORG >> Subject: JOBAIDS? >> >> >> >> ** >> >> Is anyone here familiar with a bundle of resources called JOBAIDS? >> Another developer I work with says she needs it...I'm not familiar with >> it. >> >> >> >> Anyone know about it and where I might get it? >> >> >> >> Thanks, >> >> Norm >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> >> Private and confidential as detailed here >> <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access >> hyperlink, please e-mail sender. >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Broken RKM after Mid Tier patch
All, This happend to me back in June, BMC support walked me through what needed to be fixed. I wish I had writen it down, but it was not much. Maybe they will put a doc out on this. Sorry I did not write it down, Howard On Tue, Dec 9, 2008 at 8:01 PM, Pargeter, Christie :CO IS <[EMAIL PROTECTED]>wrote: > ** I called Remedy on this exact thing today. > > Response: > The following Knowledge Article should help resolve the issue. Please let > me know how it goes. > Error: After setting connection parameters for Remedy authentication - " > ... Failed to create Remedy connection...", "Cannot load required libraries" > Use Print E-mail Watch Highlight Close > Details > Self Help Document > ID: 486 > Type: Known Error > > Error > Configuration wizard > Set authentication type to Remedy > Set Remedy connection settings > Get following errors: > On the Remedy settings page: > There is a problem with the Remedy connection settings: > Cannot load required libraries > In the log file when clicking on View Log link: > * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization > Environment RKM 7.2 Tomcat 5.5 ITSM 7.1 Root Cause Possible root causes for > this, For Tomcat > Mid Tier is installed on the same server as RKM Mid Tier and RKM are using > the same-named API files The following API files are clashing: > arapi71.jar > arutil71.jar > For Tomcat > To resolve the API clash issue, do the following: > Remove the following files from the ...\\WEB-INF\lib directory: > arapi71.jar > arutil71.jar > and place them in the Tomcat\common\lib directory so that RKM and Mid-Tier > can use the lastest version of these files > Restart IIS/Tomcat > Test > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Jason Miller > *Sent:* Tuesday, December 09, 2008 4:12 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Broken RKM after Mid Tier patch > > ** Ok, does anybody know special secret to making RKM work again after > patching Mid Tier? I remembered after the fact that patching MT will break > RKM and I don't remember the secret handshake to making it work again. > > I thought that you need to copy the arapi71.jar and arutil71.jar files out > of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in > C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After > starting Tomcat RKM still cannot authenticate to our Remedy server. > > Getting the following errors in the RKM log > > 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: <*> > Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization > 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to > create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization > at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) > at com.bmc.arsys.api.Proxy.(Unknown Source) > at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) > > > > This is a widely known issue but why is it so hard to find the details to > make this work? I couldn't find any documentation in the BMC KB and it > isn't in the documentation. > > > Jason > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Group and User join
Warren, I thought there was a way to do that already, but I am dealing with 7.x not 6.3. You might need to do a join. Howard On Fri, Dec 5, 2008 at 12:04 PM, Warren Baltimore <[EMAIL PROTECTED] > wrote: > ** Folks, I've got a need to join the Group and user forms so that I can > report off of the group form and show the members of each group. > > I can't figure out how to do it! Something in the back of my head keeps > saying I'm approaching it wrong, but I try not to listen to the voices in my > head! > > ARsystem 6.3 > ITSM 5.5 > Oracle > > Any advice would be most appreciated! > > Warren > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: ITSM 7 Patch 009
I will wait for the movie. On Thu, Dec 4, 2008 at 2:09 PM, strauss <[EMAIL PROTECTED]> wrote: > This one may be a little more on the demonic side... wait until you read > the fine print on page 2 of the Read Me pdf!!! > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH > Sent: Thursday, December 04, 2008 1:06 PM > To: arslist@ARSLIST.ORG > Subject: Re: ITSM 7 Patch 009 > > Chris, I believe the cliché holiday would be: Christmahannukwanizica. > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of strauss > Sent: Thursday, December 04, 2008 1:03 PM > To: arslist@ARSLIST.ORG > Subject: ITSM 7 Patch 009 > > ** > > Looks like we got an early Christmas/Hanukkah/whatever present, or at least > I hope that it's a present and not a code-bomb. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ <http://itsm.unt.edu/> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: problems with ARS 6.01 using sybase
Serouche, Some time ago (about 2 to 2 2/1 years ago) I remember some issue with sybase and Remedy 6.0 and it was a sybase issue (something about some libs that were changed on a Sybase patch). Maybe if you have a BMC support contract you can contact them and they could look it up. Howard On Fri, Nov 21, 2008 at 3:46 AM, Remedy Maniac <[EMAIL PROTECTED] > wrote: > dear list, > > simple conf: > ARSystem 6.00.01 patch 1454 > Sybase 12.5.3 > Solaris 8 > > for few days now I have problems just starting the ars server > at start I get two errors: > 1- ct_close(FORCE): user api layer: > 2- ld.so.1: /opt/remedy/bin/arplugin: fatal: libjvm.so: > > We tried on the command line to run isql and it worked fine > As this later uses ct libraries as well, we can most probably exclude the > ct library problems > But then what could it be? > > At this stage I am just trying to debug and see what could be wrong > Would anybody have any idea or experience with these two issues? > > Many thanks > Serouche > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Using a vendor form to find the form name when you just have the tablename (ID)
Thanks to all. I just rememeber someone had talked about, them creating a vendor form that had a way if you put in the t number it would display the name of the form. I was trying to make it easer for my customer. Thanks again to all and have a great day (or try to). Howard On Tue, Nov 18, 2008 at 8:20 AM, Jones, Jonathan Clark < [EMAIL PROTECTED]> wrote: > ** > > You can do that by laying a view form over the arschema table. Use > schemaid as your unique identifier. > > Thanks, > > Jonathan Jones > Southern Company Services > 205-257-4799 > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Monday, November 17, 2008 1:00 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Using a vendor form to find the form name when you just have > the tablename (ID) > > > > ** > > Good afternoon all, > > > > I might be getting a little senile, but I thought I remember reading > someplace where if you don't have access to the database you could use a > vendor form to find out what the form name is, when you just have the > tablename. > > > > If anyone has that info can you pass it on to me? or if I am just crazy > then just be kind. > > > > Thanks > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Using a vendor form to find the form name when you just have the tablename (ID)
Good afternoon all, I might be getting a little senile, but I thought I remember reading someplace where if you don't have access to the database you could use a vendor form to find out what the form name is, when you just have the tablename. If anyone has that info can you pass it on to me? or if I am just crazy then just be kind. Thanks -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Command line program to list all workflow elements
Good morning All, I remember a utility back in the 4.x and 5.x days that would allow you from a command line list the forms or any other workflow elements. Does anyone know if this is still around or has been remade for 7.x and if so what is it called? As always thanks and have a nice day, hbr -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: OT: gok is a 'troll', do not reply
I second that Sent from Howard Richter's iPhone On Nov 12, 2008, at 9:24 AM, Mark <[EMAIL PROTECTED]> wrote: Gok is just looking for some conflict. Do not feed the animals. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Wednesday, November 12, 2008 8:02 AM To: arslist@ARSLIST.ORG Subject: Re: how to it...help me You can lead a horse to water. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of gok's Sent: Wednesday, November 12, 2008 8:44 AM To: arslist@ARSLIST.ORG Subject: Re: how to it...help me Axton Grams ...mistakes happen man..for this i din't want to waste my time reading you'r link buddy Axton Grams wrote: Have you noticed how your questions don't solicit many responses? You may want to try reading this page: http://www.catb.org/~esr/faqs/smart-questions.html On Tue, Nov 11, 2008 at 4:22 PM, gok's <[EMAIL PROTECTED]> wrote: I am trying to create a work flow..simply like I want to select file from web and I can able to download to my c: drive how can I do it help me -- View this message in context: http://www.nabble.com/how-to-it...help-me-tp20448422p20448422.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" -- View this message in context: http://www.nabble.com/how-to-it...help-me-tp20448422p20460575.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: What's a bug anyway? (Kind of a rant...)
Bill, It needs to be reported, even if it just to let the customer know you are doing the best you can. If BMC gets enough reports (i.e. Bugs) on the same issue maybe they will look into a fix for some future release (like 9 or 10). Howard Richter On Wed, Oct 15, 2008 at 4:10 PM, William Rentfrow < [EMAIL PROTECTED]> wrote: > ** I'm torn whether or not to report some things to BMC as bugs. > > For example, in IM 7.x the form HPD:Search-Worklog is an OOB join form that > is used in the "Advanced Search" functionality from the Incident Nav Bar > (when you are in an actual Incident). This allows you to search a join form > of Work Log entries + Incident Info. > > Here's the problem - if you are on the Mid-tier and do a search and then > select multiple results list items and choose the "Report" button you get > dumped to the standard (ad hoc) report console for the web. The field > selection list in there shows all fields from the Join form (including those > not displayed in any of the views). > > That gives us multiple entries for fields like Submitter, Submit Date, etc > etc etc (all the usual suspects). > > Knowing how Remedy works I'd expect this - but I still would call it a > bug. It's definitnly an interface design error. However, if I reported > every instance of this in the application I suspect it would run in to the > hundreds of occurrences. > > On the other hand I'm pretty much obligated to report it as a bug since I > am advocating for my customer and this makes the report interface unusable. > They do not know which field to use in the report. Since they are > interested on reporting on all Work Log entries for a particular problem, > including the submitter and the Work Log Submit Date they legitimately can > not tell which is which. And since they only have web access they can't > exactly go check other than through trial and error. > > What do YOU do with this sort of problem? > > > William Rentfrow > Principal Consultant, StrataCom Inc. > [EMAIL PROTECTED] > 701-306-6157 C > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: What's going on with TuringSMI?
I am starting to hear from former (as of Friday) employees as well. Something happend, not sure what. hbr On Mon, Oct 6, 2008 at 12:31 PM, Susan Palmer <[EMAIL PROTECTED]> wrote: > ** It appears that it was NOT a false alarm. I received an unofficial > call from a TuringSMI account rep that is no longer employed, that wishes to > remain anonymous, because TuringSMI is in the process of selling their North > America Sales/Consulting services. And to top it off, my BMC rep is no > longer with BMC as of last Thursday. There seems to be some confusion > regarding the Support group. > > And no one is returning calls from anywhere ... lol ... or maybe hlol ... > > Susan > > > > > > On Thu, Oct 2, 2008 at 8:17 AM, Bradford Bingel <[EMAIL PROTECTED]> wrote: > >> ** Still no confirmation . . . apologies for the (apparent) false alarm >> >> -- >> *From:* Bradford Bingel [mailto:[EMAIL PROTECTED] >> *Sent:* Tuesday, September 30, 2008 9:00 PM >> *To:* 'arslist@ARSLIST.ORG' >> *Subject:* RE: What's going on with TuringSMI? >> >> Heard a rumor that TuringSMI's BMC/Remedy unit was being acquired by >> another company . . . will check my sources and hope to confirm within 24 >> hours . . . >> >> -- >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *Chapman, Gary >> *Sent:* Tuesday, September 30, 2008 6:15 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* What's going on with TuringSMI? >> >> ** Hi All, >> >> Has anyone heard any rumours of a possible fallout between TuringSMI and >> BMC? We're attempting to renew support but are having a few issues. >> >> Cheers, >> >> Gary >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Incoming Email problem
You might need to turn on the e-mail engine logging and see what is going on as the record is coming in. Howard On Wed, Oct 1, 2008 at 3:51 PM, Jackie Morris <[EMAIL PROTECTED]> wrote: > No, there are no errors anywhere. > > I can send multiple attachments that are not .pdf without a problem, but > these are contracts and must be .pdf and it appears (though not sure) > that may be the problem. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W > Sent: Wednesday, October 01, 2008 3:46 PM > To: arslist@ARSLIST.ORG > Subject: Re: Incoming Email problem > > Are there any errors in the "AR System Email Error Logs" form? > Are there any errors in the emaild.sh_log file on the server? > > Fred > > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris > Sent: Wednesday, October 01, 2008 2:34 PM > To: arslist@ARSLIST.ORG > Subject: Incoming Email problem > > Hi All- > > I have had a new issue with my email engine brought to my attention: > > A user will send an email with two small .pdf attachments to a mailbox. > The mailbox gets polled by Remedy and the two attachments are put in the > AR Email Attachment form, but the actual email never makes it in to the > AR Email Message form. On the AR Email Attachment Join form I can also > find the attachments and the ID number is a composite of an Email ID | > Attachment ID. The Attachment ID is correct, but the Email ID does not > have a record in the Message form. > > I normally don't have any problem with attachments coming in with > emails, but these attachments are all .pdf files. Is there a known > issue with those types of documents that I am not aware of? > > I just sent an email to the same address with two .doc attachments with > no problem. > > ARS 6.3 P23 > Email 6.3 P23 > Oracle 9i > Solaris 9 > > Thanks for any help! > > Jackie Morris > Easylink Services Corporation > 732-652-3611 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Incoming Email problem
Jackie, Any chance of a space issue? Howard On Wed, Oct 1, 2008 at 3:33 PM, Jackie Morris <[EMAIL PROTECTED]> wrote: > ** > > Hi All- > > > > I have had a new issue with my email engine brought to my attention: > > > > A user will send an email with two small .pdf attachments to a mailbox. > The mailbox gets polled by Remedy and the two attachments are put in the AR > Email Attachment form, but the actual email never makes it in to the AR > Email Message form. On the AR Email Attachment Join form I can also find > the attachments and the ID number is a composite of an Email ID | > Attachment ID. The Attachment ID is correct, but the Email ID does not have > a record in the Message form. > > > > I normally don't have any problem with attachments coming in with emails, > but these attachments are all .pdf files. Is there a known issue with those > types of documents that I am not aware of? > > I just sent an email to the same address with two .doc attachments with no > problem. > > > > > > ARS 6.3 P23 > > Email 6.3 P23 > > Oracle 9i > > Solaris 9 > > > > Thanks for any help! > > > > Jackie Morris > > Easylink Services Corporation > > 732-652-3611 > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Any One ever seen "The Form is missing application licensing information" ARERR 9861?
Thanks, I just found out the customer owns a license and will try it based upon your experience. Also Chris have you tried to use DSO with ITSM 7? Thanks again, hbr On Wed, Oct 1, 2008 at 1:44 PM, strauss <[EMAIL PROTECTED]> wrote: > ** > > I have been pounding on ITSM 7 servers using Migrator for several years now > – it works like a champ! I do always set it to NOT migrate any required > objects (Tools – Options – Migration – Required Objects – set all to "No") > so that it won't try to bring along something I don't want. I use it to > move customizations into production, and more importantly, to move > customizations from production back to development after I install an ITSM > patch that overwrites them, and again from development to production once I > apply that same patch on production. I had to do that complete process to > move from patch 006 to 007, and will do the same to get to 008. I would NOT > want to even attempt it without Migrator to identify changes and then help > clean up afterwards. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Wednesday, October 01, 2008 12:32 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Any One ever seen "The Form is missing application > licensing information" ARERR 9861? > > > > ** > > Christopher, > > > > Thanks, but will Migrator work with ITSM 7? I remember reading something > about issues using Migrator with ITSM 7. > > > > Thanks again, > > > > Howard > > On Wed, Oct 1, 2008 at 1:23 PM, strauss <[EMAIL PROTECTED]> wrote: > > ** > > In my experience, importing a form def over the same form that is part of a > deployable application will break the link to the deployable application, > and break the entire application if it is a central form. The same is true > of other objects. To avoid this, use Remedy Migrator or an equivalent > application to move your changes. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Wednesday, October 01, 2008 12:19 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Any One ever seen "The Form is missing application licensing > information" ARERR 9861? > > > > ** > > All, > > > > I have an ITSM dev system that has modified the HPD:Help Desk form and I am > moving it to our QA system. Now at this point there is no data, so I thought > I could just export the HPD:Help Desk form from one system and import it to > the other. > > > > That worked, however when I try and open up the Incident Management Console > or the Incident form itself I get the ARERR 9861 error. > > > > Both systems are licenses, any ideas? > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: What's going on with TuringSMI?
Susan, I agree, they have some great people working with them and for them and I hate to see rumors. Maybe someone who is with Turing and post to what is going on. Hbr On Wed, Oct 1, 2008 at 2:14 PM, Susan Palmer <[EMAIL PROTECTED]> wrote: > ** Where am I going Howard? > > I support TuringSMI and they are my support vendor doing an excellent job. > > Susan > > On Wed, Oct 1, 2008 at 11:43 AM, Howard Richter <[EMAIL PROTECTED]> wrote: > >> ** >> >> Susan, >> I think I know where you are going. >> >> Lets not go down the rumor path, peoples jobs could be effected. >> >> HBR >> >> >> On Wed, Oct 1, 2008 at 12:31 PM, Susan Palmer <[EMAIL PROTECTED]>wrote: >> >>> ** >>> Would you give us the courtesy of identifying yourself please? >>> >>> Thanks, >>> Susan >>> >>> On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] < >>> [EMAIL PROTECTED]> wrote: >>> >>>> I heard they were in financial trouble and owe money (Allegedly, to >>>> contractors and their major suppliers). They are no longer a solutions >>>> partner and can only provide consultancy. If I had any business with >>>> these guys I would be worried!!! >>>> >>>> >>>> ___________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>> >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >> >> >> >> >> -- >> Howard Richter >> Red Hat Certified Technician >> CompTIA Linux+ Certified >> ITIL Foundation Certified >> E-Mail = [EMAIL PROTECTED] >> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Any One ever seen "The Form is missing application licensing information" ARERR 9861?
Christopher, Thanks, but will Migrator work with ITSM 7? I remember reading something about issues using Migrator with ITSM 7. Thanks again, Howard On Wed, Oct 1, 2008 at 1:23 PM, strauss <[EMAIL PROTECTED]> wrote: > ** > > In my experience, importing a form def over the same form that is part of a > deployable application will break the link to the deployable application, > and break the entire application if it is a central form. The same is true > of other objects. To avoid this, use Remedy Migrator or an equivalent > application to move your changes. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Wednesday, October 01, 2008 12:19 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Any One ever seen "The Form is missing application licensing > information" ARERR 9861? > > > > ** > > All, > > > > I have an ITSM dev system that has modified the HPD:Help Desk form and I am > moving it to our QA system. Now at this point there is no data, so I thought > I could just export the HPD:Help Desk form from one system and import it to > the other. > > > > That worked, however when I try and open up the Incident Management Console > or the Incident form itself I get the ARERR 9861 error. > > > > Both systems are licenses, any ideas? > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Any One ever seen "The Form is missing application licensing information" ARERR 9861?
All, I have an ITSM dev system that has modified the HPD:Help Desk form and I am moving it to our QA system. Now at this point there is no data, so I thought I could just export the HPD:Help Desk form from one system and import it to the other. That worked, however when I try and open up the Incident Management Console or the Incident form itself I get the ARERR 9861 error. Both systems are licenses, any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: What's going on with TuringSMI?
Susan, I think I know where you are going. Lets not go down the rumor path, peoples jobs could be effected. HBR On Wed, Oct 1, 2008 at 12:31 PM, Susan Palmer <[EMAIL PROTECTED]> wrote: > ** Would you give us the courtesy of identifying yourself please? > > Thanks, > Susan > > On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] < > [EMAIL PROTECTED]> wrote: > >> I heard they were in financial trouble and owe money (Allegedly, to >> contractors and their major suppliers). They are no longer a solutions >> partner and can only provide consultancy. If I had any business with >> these guys I would be worried!!! >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Packing list question
Thanks On Fri, Sep 26, 2008 at 10:17 AM, LJ Longwing <[EMAIL PROTECTED]> wrote: > ** Tools|Export to Def File > > find your PL on the left and hit the 'Add Contents' button > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Friday, September 26, 2008 8:08 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Packing list question > > ** > > Good morning all, > > > > For some reason I am having a brain freeze and cannot remember how to use a > packing list to export a group of changes form one system to another. > > > Would someone be so kind (and keep the jokes to a minimum) to remind an old > man on how to use the packing list? > > As always thanks > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Packing list question
Good morning all, For some reason I am having a brain freeze and cannot remember how to use a packing list to export a group of changes form one system to another. Would someone be so kind (and keep the jokes to a minimum) to remind an old man on how to use the packing list? As always thanks -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Remedy mid-tier precache XML code
All, Thanks I think my issue was not with the password but the user I was using. It looks like you need more then one, to hit all of the permission groups. As always thanks, hbr On Tue, Sep 23, 2008 at 2:02 PM, sivarama velicheti <[EMAIL PROTECTED]>wrote: > ** Hi Howard, > > Joe is correct it does not require a password. But > there are a couple of things you need to keep in mind i) Give the username > that is an administrator on your system or a powerful account (Demo might > not qualify for that if its not the most powerful account). ii) Make sure > that the server name which you modified in the form is correct (Server on > which AR Server is installed). iii) In the midtier config tool make sure > that the option enable Cache persistence is enabled. iv) Most important > point to know is that when you flush the cache it does not automatially > prefetch all the pages and build it for you. You have to open all the pages > using your powerful account in order for the Midtier to build the pages and > store them. Next time someone accesses the page it is already built for him. > That's why I disable the definition change check interval so that its not > flushing the cache or rebuilding the pages in case a page has been modified. > I deploy all the changes to production on a particular day off the week when > I flush the cache and rebuild all the pages by opening them. > Hope this helps!! > > Thanks > Sivarama > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Remedy mid-tier precache XML code
Chris, Thanks I never went to look in the user.log. hbr On Tue, Sep 23, 2008 at 1:58 PM, strauss <[EMAIL PROTECTED]> wrote: > ** > > Correct. My prefetchConfig.xml file has three User segments, one for an > admin, one for a power user support staffer, and one for a normal support > staffer. If we allowed end users into ITSM (they use Kinetic), I would need > another segment for a customer. No passwords are needed. You can see the > mid-tier connect with the different users' accounts when the pre-fetch runs > – they show up as (impersonated) in the user.log. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Joe DeSouza > *Sent:* Tuesday, September 23, 2008 12:46 PM > *To:* arslist@ARSLIST.ORG > > *Subject:* Re: Remedy mid-tier precache XML code > > > > ** > > Have you uncommented the xml tags so as to enable the pre caching? > > > > The mid tier to my understanding does not actually log in but just uses > that users permissions to generate the cache. The Mid-Tier already has admin > previlages to the AR System server by way of configuring the server, so has > no problems accessing the server for retreiving cache that is good for any > user. It doesn't need the users specific password - at least that is my > understanding. > > > > I'm generally wrong a little more often than 100 years so maybe I am wrong > in this case :-) > > > > Joe > > > > - Original Message > From: Howard Richter <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Tuesday, September 23, 2008 1:33:02 PM > Subject: Re: Remedy mid-tier precache XML code > > ** > > Joe, > > > > Thanks, but I was under the impression (after a conversation with BMC) that > the mid-tier logs in and uses the permissions of that user for the pre > caching. > > > > Since we have Demo locked down with a password, this would explain why no > prefetching appears to be done. > > > > If I am wrong (which happens every 100 years) then something else is not > allowing the prefetching and the logs are of no help. > > > > Hbr > > > > On Tue, Sep 23, 2008 at 1:13 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > > ** > > Howard, > > > > I am not sure what you meant to ask. Were you meaning to ask the list where > to configure the password in the xml file? If so the answer to that is you > do not need to configure the password. The mid tier only needs to know the > username OR the groups that you want to configure the pre cache for.. > > > > Joe > > > > - Original Message > From: Howard Richter <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Tuesday, September 23, 2008 12:58:19 PM > Subject: Remedy mid-tier precache XML code > > ** > > Hi to all, > > > > As we all know the mid-tire can now pre-cache forms to speed things up and > BMC gave us a nice example of how to set up that code. However the example > is for the user Demo with no password. > > > > My question to the group (since I can find nothing on this in the docs or > the BMC site), is what do I need to pass in if I am using Demo with a > password? > > > > Also does anyone know of a doc that describes all of the xml syntax that > the mid-tier needs or uses? > > > > The example starts with; > > http://www.bmc.com/remedy/midtier/midtier > "> > > Demo > en_US > > itsm7rtm > > Home Page > > > > As always thanks, > > > > hbr > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn <http://www.linkedin.com/> Profile = > http://www.linkedin.com/in/hbr4270 > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Remedy mid-tier precache XML code
Joe, Your never wrong on the AR list ( I can not speak of any place else). Yes infact I am using the one sent by bmc, Looks to be from the flight deck. If your correct, then the info I got from BMC is not. Very strange since they are never wrong. Joe thanks, hbr On Tue, Sep 23, 2008 at 1:46 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > > Have you uncommented the xml tags so as to enable the pre caching? > > > > The mid tier to my understanding does not actually log in but just uses > that users permissions to generate the cache. The Mid-Tier already has admin > previlages to the AR System server by way of configuring the server, so has > no problems accessing the server for retreiving cache that is good for any > user. It doesn't need the users specific password - at least that is my > understanding. > > > > I'm generally wrong a little more often than 100 years so maybe I am wrong > in this case :-) > > > > Joe > > - Original Message > From: Howard Richter <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Tuesday, September 23, 2008 1:33:02 PM > Subject: Re: Remedy mid-tier precache XML code > > ** > > Joe, > > > > Thanks, but I was under the impression (after a conversation with BMC) that > the mid-tier logs in and uses the permissions of that user for the pre > caching. > > > > Since we have Demo locked down with a password, this would explain why no > prefetching appears to be done. > > > > If I am wrong (which happens every 100 years) then something else is not > allowing the prefetching and the logs are of no help. > > > > Hbr > > On Tue, Sep 23, 2008 at 1:13 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > >> ** >> >> Howard, >> >> >> >> I am not sure what you meant to ask. Were you meaning to ask the list >> where to configure the password in the xml file? If so the answer to that is >> you do not need to configure the password. The mid tier only needs to know >> the username OR the groups that you want to configure the pre cache for.. >> >> >> >> Joe >> >> - Original Message >> From: Howard Richter <[EMAIL PROTECTED]> >> To: arslist@ARSLIST.ORG >> Sent: Tuesday, September 23, 2008 12:58:19 PM >> Subject: Remedy mid-tier precache XML code >> >> ** >> >> Hi to all, >> >> >> >> As we all know the mid-tire can now pre-cache forms to speed things up and >> BMC gave us a nice example of how to set up that code. However the example >> is for the user Demo with no password. >> >> >> >> My question to the group (since I can find nothing on this in the docs or >> the BMC site), is what do I need to pass in if I am using Demo with a >> password? >> >> >> >> Also does anyone know of a doc that describes all of the xml syntax that >> the mid-tier needs or uses? >> >> The example starts with; >> http://www.bmc.com/remedy/midtier/midtier";> >> >> Demo >> en_US >> >> itsm7rtm >> >> Home Page >> >> >> As always thanks, >> >> hbr >> >> -- >> Howard Richter >> Red Hat Certified Technician >> CompTIA Linux+ Certified >> ITIL Foundation Certified >> E-Mail = [EMAIL PROTECTED] >> LinkedIn <http://www.linkedin.com/> Profile = >> http://www.linkedin.com/in/hbr4270 >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Remedy mid-tier precache XML code
Joe, Thanks, but I was under the impression (after a conversation with BMC) that the mid-tier logs in and uses the permissions of that user for the pre caching. Since we have Demo locked down with a password, this would explain why no prefetching appears to be done. If I am wrong (which happens every 100 years) then something else is not allowing the prefetching and the logs are of no help. Hbr On Tue, Sep 23, 2008 at 1:13 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > > Howard, > > > > I am not sure what you meant to ask. Were you meaning to ask the list where > to configure the password in the xml file? If so the answer to that is you > do not need to configure the password. The mid tier only needs to know the > username OR the groups that you want to configure the pre cache for.. > > > > Joe > > - Original Message > From: Howard Richter <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Tuesday, September 23, 2008 12:58:19 PM > Subject: Remedy mid-tier precache XML code > > ** > > Hi to all, > > > > As we all know the mid-tire can now pre-cache forms to speed things up and > BMC gave us a nice example of how to set up that code. However the example > is for the user Demo with no password. > > > > My question to the group (since I can find nothing on this in the docs or > the BMC site), is what do I need to pass in if I am using Demo with a > password? > > > > Also does anyone know of a doc that describes all of the xml syntax that > the mid-tier needs or uses? > > The example starts with; > http://www.bmc.com/remedy/midtier/midtier > "> > > Demo > en_US > > itsm7rtm > > Home Page > > > As always thanks, > > hbr > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Remedy mid-tier precache XML code
Hi to all, As we all know the mid-tire can now pre-cache forms to speed things up and BMC gave us a nice example of how to set up that code. However the example is for the user Demo with no password. My question to the group (since I can find nothing on this in the docs or the BMC site), is what do I need to pass in if I am using Demo with a password? Also does anyone know of a doc that describes all of the xml syntax that the mid-tier needs or uses? The example starts with; http://www.bmc.com/remedy/midtier/midtier";> Demo en_US itsm7rtm Home Page As always thanks, hbr -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Flashboards question
Shafqat, Open up (in the admin tool) each part of the flashboard your trying to use and check permissions at that level. I know that Demo should work, however its something to check. Howard Something strange is going on. Howard On Tue, Sep 16, 2008 at 7:34 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote: > ** Howard > that is what I thought, but the user is Demo and with Admin access. I have > tried with another user with a Fixed License and Administrator access. But > still the same message. > The user has all application permissions, for example App-Admin etc. > > thanks > > shafqat > > --- On *Wed, 9/17/08, Howard Richter <[EMAIL PROTECTED]>* wrote: > > From: Howard Richter <[EMAIL PROTECTED]> > Subject: Re: Flashboards question > To: arslist@ARSLIST.ORG > Date: Wednesday, September 17, 2008, 12:28 AM > > ** Shafqat, > > It sounds like a permissions issue. > > hbr > > On Tue, Sep 16, 2008 at 7:00 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote: > >> ** Hi All >> >> When trying to view the flashboards for SLA's, no matter who the user is, >> it gives the message >> >> ARERROR [9200] User has no access permission to Trend of Number of Missed >> Time-based SLAs by Application >> >> obviously the Trend of Number message changes with the flashboards >> >> Environment: ARS 7.0.01 Patch 5 >> SLA 6 >> Solaris >> Oracle 10.2 >> >> Thank you for any help >> >> shafqat >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: IM 7.0.03 patch 007 recommended for Task Template 9002 add-on?
FYI: You might have issues if you use the Task add-on with patch 8 or greater. Howard On Wed, Sep 17, 2008 at 1:17 PM, Muhlethaler, Laurie < [EMAIL PROTECTED]> wrote: > ** > > According to the "BMC Remedy Incident Management 7.0.x Task Template > Add-on Installation Guide" (page 7): > > > > To run the Task Template add-on, you must install Incident Management 7*.* > 0*.x *with a minimum of Patch 003, *however *Patch 007 or later, is > recommended. > > > > Anyone know why patch 007 is recommended? > > > > *Laurie Muhlethaler* > > First Republic Bank > > Remedy Developer / Administrator > > 415.364.4436 > > > [image: [First Republic Bank logo]] > -- > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. Any review, retransmission, dissemination or other use of, or > taking of any action in reliance upon, this information by persons or > entities other than the intended recipient is prohibited. If you received > this in error, please contact the sender and delete the material from any > computer. This message cannot be guaranteed to be secure or error-free. > > First Republic Bank and its related entities do not take responsibility > for, or accept time-sensitive instructions sent by email including orders, > funds transfer instructions or stop payments on checks. All instructions of > this nature must be handled by direct communication, not email. > > We reserve the right to monitor and review the content of all email > communications sent or received. Emails sent to or from this address may be > stored in accordance with regulatory requirements. > > First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Flashboards question
Shafqat, It sounds like a permissions issue. hbr On Tue, Sep 16, 2008 at 7:00 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote: > ** Hi All > > When trying to view the flashboards for SLA's, no matter who the user is, > it gives the message > > ARERROR [9200] User has no access permission to Trend of Number of Missed > Time-based SLAs by Application > > obviously the Trend of Number message changes with the flashboards > > Environment: ARS 7.0.01 Patch 5 > SLA 6 > Solaris > Oracle 10.2 > > Thank you for any help > > shafqat > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Nabble 2?
Ok I bite, what is nabble and nabble2? hbr On Tue, Sep 16, 2008 at 4:11 PM, Kemes, Lisa <[EMAIL PROTECTED] > wrote: > ** > > Has anyone moved the ARS (Action Request System) Forum over from Nabble to > Nabble 2? If so, do you have the link? > > The old link was *** > http://www.nabble.com/ARS-%28Action-Request-System%29-f716.html*<http://www.nabble.com/ARS-%28Action-Request-System%29-f716.html> > > Thanks! > > *Lisa Kemes * > AR System Developer > Tyco Electronics > 717-810-2408 tel > 717-810-2124 fax > [EMAIL PROTECTED] > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
HPD:Audit Filters and ITSM 7 audit logs
Good morning all, Does anyone know of a write up on how the HPD:Audit Filters form/data is used and can point me to it? I am looking at creating some better audit reporting and this form might be the key. Thanks, hbr -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Resend a list of out of box reports on ITSM 7
Good morning all, I know that there was a list of ITSM 7 out of box reports posted some time ago and I was hoping that someone could repost that list. As always thanks, hbr -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Looking for arlog analysis tool
All, I was just on the BMC Developer site looking for the arlog analysis tool (the one that let you look at the sql/api logs) and I can not find any of the old tools on that site. Anyone know where they might be found? Thanks -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Question on SLM 7.x Incidnet updates
Lisa, Thanks, what I was looking for was the workflow element that do the updating. I have logging on, but I can not find the element that does the update. What I need to do is add additional workflow to update another field at the smae time that the slm status is changed, but I have had no luck so far. hbr On Tue, Sep 2, 2008 at 2:34 PM, Lisa Westerfield <[EMAIL PROTECTED] > wrote: > In the service target it's the goal time and the 'start when' and stop > when' that affects the status. > (if I've misunderstood what you're asking, sorry) > > -Original Message- > From: Howard Richter <[EMAIL PROTECTED]> > Sent: Tuesday, September 02, 2008 1:23 PM > To: arslist@ARSLIST.ORG > Subject: Question on SLM 7.x Incidnet updates > > All, > > I hope everyone is doing well. I am looking to see if anyone has found the > links that SLM is using to update incidnets when the SLM status is needed > to be changed and would like to share it with me? > > Thanks > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > This message is subject to and does not create or vary any contractual > relationship between TuringSMI, SMI Technologies, SMI Telco, its > subsidiaries or affiliates and you. Internet communications are not secure > and therefore the TuringSMI Group does not accept any legal responsibility > for the contents of this message. Any views or opinions expressed are those > of the author. This message is intended for the addressee(s) only and its > contents and any attached files are strictly confidential. If you have > received it in error, please contact the sender on the number above. > > > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Question on SLM 7.x Incidnet updates
All, I hope everyone is doing well. I am looking to see if anyone has found the links that SLM is using to update incidnets when the SLM status is needed to be changed and would like to share it with me? Thanks -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: BMC UserWorld Miami is being rescheduled
Matt, How about a virtual meeting. We all go to the bar of our choice and BMC sends us wireless cards. Then they can show us 7.5. I just need a drink. And all have a great long weekend. Howard On Fri, Aug 29, 2008 at 3:44 PM, Carey Matthew Black <[EMAIL PROTECTED]>wrote: > Or how about a totally radical change in the BUW approach... > > Make it a more practical, hands on, User Group. > > What if BMC (and partners) set up say... 1 ARS server per 10 attendees. > Some with ITSM's some without.. etc... > > Some of the week could be spent by attendees (and/or groups of > attendees) doing "Challenges" to design/implement/fix ARS applications > on 7.5. Winners get "Lifetime passes" to BUW. (or other great prizes > from BMC) > > What kind of actual work could BMC (or the customers) get done in a > week of co-ordinated effort of the "best and brightest" of BMC's > customers? > > Maybe building applications that: > could be used for registering for the next BUW? > enhance/augment the customers support experience? > (Say.. an RFE application that BMC wants but has yet to find the > time to build?) > Maybe even opportunities for customers to directly add KB articles > for BMC techsupport to use? > > > Just a few wild ideas... :) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > On Fri, Aug 29, 2008 at 2:41 PM, Brian Goralczyk <[EMAIL PROTECTED]> > wrote: > > ** > > I would have to agree with that logic. Might as well push it back a few > > months from January so they can release information abou the next > version. > > > > On Fri, Aug 29, 2008 at 11:44 AM, Guillaume Rheault <[EMAIL PROTECTED] > > > > wrote: > >> > >> ** > >> > >> My $0.02 on this mess, is that this year there should be no conference > >> anymore, since anyway ARS 7.5 and ITSM 7.5 would be released in 2009 . > So > >> the closer the conference with the release of the latest versions of ARS > and > >> ITSM (and CMDB and the rest), the more content there will be on the new > >> versions, and the more beneficial it will be for the customers and > partners. > >> > >> -Guillaume > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Incident Management Console Assigned Work results table and two sets of colors
Peter, Yes. For example lets say the sla has marked the incident as green (foreground), and I would like to change the background to yellow since the issue is critical. I am thinking of going down Thad's idea, but then I would need to deal with SLM and updates to the incidents. hbr On Thu, Aug 28, 2008 at 2:05 PM, Lammey, Peter A. <[EMAIL PROTECTED]>wrote: > ** So do you mean you want to figure out a way to base the results colors > from the combination of two fields rather than one? > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Thursday, August 28, 2008 1:55 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Incident Management Console Assigned Work results table and two > sets of colors > > ** > > All, > > As we know a table field (I should say as I know, and I might be wrong) can > only have one set of results colors, however I need two. > > One set is for the SLM (out of the Box) and the other is when an Incident > is marked critical. > > Any ideas are welcome. > > As always thanks, > > Howard Richter > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- > Please consider the environment before printing this e-mail. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Incident Management Console Assigned Work results table and two sets of colors
All, As we know a table field (I should say as I know, and I might be wrong) can only have one set of results colors, however I need two. One set is for the SLM (out of the Box) and the other is when an Incident is marked critical. Any ideas are welcome. As always thanks, Howard Richter -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Open Position - Remedy Developer - Oklahoma City, OK
Peterson AFB, but the intent is to complete the >> installations concurrently.] >> * * >> *Compensation: Based on Experience* >> >> ***If you have any of the skills that are listed above, make sure you add >> them in the employment history portion of your resume, and elaborate a >> little on how you used them. This information betters your chances in >> receiving the position. >> >> We are seeking: *U.S. Citizens* >> * * >> We also offer a $250 REFERRAL FEE to any candidates you may refer to us >> that are hired on with The Fountain Group. >> >> If interested and available please send me an email with a Word attachment >> of your resume. This is a position that we are looking to fill * >> IMMEDIATELY*, so send your resume to me right away at: * >> [EMAIL PROTECTED] (*Before submitting your resume, please note >> that we only look at your professional work experience in your resume. >> Detailed information as to your use of the applicable skill sets will only >> help in being given serious consideration for interviews). >> >> >> Britt Kilgrow >> [image: TFG logo] >> The Fountain Group >> 10012 North Dale Mabry, Suite 211, Tampa, FL 33618 >> T: 813-356-0038 / C: 479-200-4100 / F: 813-963-7379 >> [EMAIL PROTECTED] >> www.TheFountainGroup.com <http://www.thefountaingroup.com/> >> *NOTICE TO RECIPIENT:* The contents of this e-mail message and any >> attachments are intended for the addressee(s) named in this message. This >> communication is intended to be and to remain confidential and may be >> subject to applicable client/employee and/or work product privileges. If you >> are not the intended recipient of this message, or if this message has been >> addressed to you in error, please immediately alert the sender by reply >> e-mail and then delete this message and its attachments. Do not deliver, >> distribute or copy this message and/or any attachments and, if you are not >> the intended recipient, do not disclose the contents or take any action in >> reliance upon the information contained in this communication or any >> attachments >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file?
It would be nice to have a complete list of bugs outstanding, so we don't spend time going down a path well traveled. Howard On Tue, Aug 26, 2008 at 2:35 PM, Begosh, Kevin <[EMAIL PROTECTED]>wrote: > ** I just know on multiple times I have asked for information on what are > in the patches, as far was what workflow is being modified, and they said we > do not provide that. The did once for patch 5 I think it was. They do now > however tell you what forms are modified but not really on what forms. > > > Kevin Begosh, RSP > > External Initiatives > > System Design & Integration > > 301-791-3540 Phone > > 410-422-3623 Cell > > [EMAIL PROTECTED] > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Tuesday, August 26, 2008 2:30 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Is it possible to request ITSM Patches/upgrades for Win32 > as definition and data files instead of a bundled executable file? > > ** > Kevin, > > Sometimes when your working an issue with the BMC ServiceDesk, they will > let you know if it was changed, but as a normal basis Kevin I think your > correct. > > On Tue, Aug 26, 2008 at 2:19 PM, Begosh, Kevin <[EMAIL PROTECTED]>wrote: > >> ** I will let the BMC guys on here answer the question but from my >> experience they have not. I have asked for that and I have asked for >> documentation as to what is changed as well and they will not provide that. >> >> >> Kevin Begosh, RSP >> >> External Initiatives >> >> System Design & Integration >> >> 301-791-3540 Phone >> >> 410-422-3623 Cell >> >> [EMAIL PROTECTED] >> >> >> -- >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *Bilinski, John >> *Sent:* Tuesday, August 26, 2008 2:14 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Is it possible to request ITSM Patches/upgrades for Win32 as >> definition and data files instead of a bundled executable file? >> >> ** >> >> I have used an ITSM 7 (Win32) Patch and I noticed it was bundled in an >> executable file. I was wondering does BMC offer the actual workflow >> associated with these patches separate instead of the executable so we as >> developers can pick and choose what is being applied from these patches on >> our servers so we don't have to meticulously track and bundle our >> customizations (especially changes to forms) and pray that the patch does >> not overwrite them? Can they just give us the Definition and data files with >> a map so we can test each and every piece of workflow out on our >> development servers? Even better a Migrator file so maybe we can actually >> migrate individual fields? >> >> Thanks. >> >> John Bilinski >> Operations Services Staff >> OSS Remedy System DBA >> Contractor (CSC) >> 202.305.3202 >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file?
Kevin, Sometimes when your working an issue with the BMC ServiceDesk, they will let you know if it was changed, but as a normal basis Kevin I think your correct. On Tue, Aug 26, 2008 at 2:19 PM, Begosh, Kevin <[EMAIL PROTECTED]>wrote: > ** I will let the BMC guys on here answer the question but from my > experience they have not. I have asked for that and I have asked for > documentation as to what is changed as well and they will not provide that. > > > Kevin Begosh, RSP > > External Initiatives > > System Design & Integration > > 301-791-3540 Phone > > 410-422-3623 Cell > > [EMAIL PROTECTED] > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Bilinski, John > *Sent:* Tuesday, August 26, 2008 2:14 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Is it possible to request ITSM Patches/upgrades for Win32 as > definition and data files instead of a bundled executable file? > > ** > > I have used an ITSM 7 (Win32) Patch and I noticed it was bundled in an > executable file. I was wondering does BMC offer the actual workflow > associated with these patches separate instead of the executable so we as > developers can pick and choose what is being applied from these patches on > our servers so we don't have to meticulously track and bundle our > customizations (especially changes to forms) and pray that the patch does > not overwrite them? Can they just give us the Definition and data files with > a map so we can test each and every piece of workflow out on our > development servers? Even better a Migrator file so maybe we can actually > migrate individual fields? > > Thanks. > > John Bilinski > Operations Services Staff > OSS Remedy System DBA > Contractor (CSC) > 202.305.3202 > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Anyone had or seen Issues with installing ITSM 7 (patch 8) and Arsystem 7.1 patch 4 on Linux VM
Good morning all, I just wanted to see if anyone has had any issues installing 7.1 patch 4 and/or iTSM 7 patch 8, on Linux and if so what did they see. As always thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: BBQ Trip - Results
Rick, You missed I think is one of the best. The Charles Vergos' Rendezvous Memphis, TN. hbr On Sun, Aug 10, 2008 at 6:29 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** Well, it was a great week. Spent lots of quality time with my son, > drove a nice rental Mustang, had a few surprise stops, and ate lots of BBQ. > > Trivia question after reading this - how much weight did Rick gain over the > week? > > We started in Dallas, drove North to Kansas City, then down to Memphis, > through Tennessee and North Carolina, down the Atlantic coast to Charleston, > SC, then through Georgia, Alabama, Mississippi, and Louisiana before > returning to Dallas for the trip home. We went to some famous places, some > that you and others recommended, some the Garmin GPS told us about, and a > few we just happened to drive past. Almost without exception, we had at > least good, and in a few cases, great, food. > > Here's where we ate: > >- Dallas, TX: Baby Back Shak, Sonny Bryan's, and Dan's Smokehouse. >- McAlester, OK: Ball's Hickory BBQ >- Kansas City, Mo: Arthur Bryant's >- St. Louis, Mo: Smokin' Al's BBQ >- Memphis, TN: Interstate BBQ >- Asheville, NC: 12 Bones >- Greensboro, NC: Stamey's >- Charleston, SC: Melvin's >- Beaufort, SC: Sgt. White's >- West Point, GA: Roger's Pit Cooked BBQ >- Tuscaloosa, AL: Dreamland BBQ >- Shreveport, LA: Grady's Smokehouse > > Here is the "Best Of" list. After the "Worst Of", which will be a short > one. Stamey's in Greensboro, NC was the only place that gave us no reason > to come back. Marginal food, poor service, no atmosphere. It alone scored > a 4 (1 to 10 scale), the only score lower than a 6 on the trip. > > Now the "Best Of", which I am happier to recall. > > Best Pork Ribs: 3 way tie. *Arthur Bryant's* in KC, *Melvin's* in > Charleston, and *Sonny Bryan's* in Dallas. All scored a 9 for tenderness > and flavor. > Best Beef Ribs: *Baby Back Shak*, Dallas. Dry rub made them amazing. > Tender meat and good flavor helped, too. They alone scored a 10. > Best Brisket: *Dan's Smokehouse*, Dallas. Most briskets were kinda > tough, though lean, and not very flavorful. This one had amazing flavor, > was tender enough to cut with a plastic fork, and worked just as well with > and without their sauce. It also rated the only 10. > Best Pork: *Melvin's*, Charleston, SC. They use a Mustard-based sauce > that they mixed into their pork (not on top), and it totally worked. I > wanted to be able to rate the pork without the sauce, but that was > impossible. We couldn't get enough of this sweet stuff. The only 10 in > this category. Runnerup was Arthur Bryant's, with an 8. > Best Chicken: Melvin's deserved consideration, but no one beat *Dreamland > * in Tuscaloosa, AL. Was so good it didn't even need their amazing sauce > - just the light rub on it made it perfect. > Best Specialty Meat: The Burnt Ends at *Arthur Bryant's*. Absolutely > amazing. Worth making a trip there for. Interstate BBQ (Memphis) had a BBQ > Spaghetti that I thought was awesome, too. > Best Sauce: *Dreamland*. Arthur Bryant's and Sonny Bryan's were very, > very good, none could top the sauce that we felt guilty NOT licking off our > fingers. It felt like a sin to use a napkin (seriously!). It worked on all > of their meats equally well - even made plain white bread taste great! The > easiest 10 we gave the whole trip. > Best Side Dish: *Dreamland's* BBQ beans. Amazing mix of sweet, smoky, > and spicy, with some meat and onions in there, too. > Best Dessert: *Dreamland*. Both their signature banana pudding and the > Apple cobbler were an awesome end to an awesome meal. > Best Service: Tied, both with 10s. *Dreamland, and Smokin' Al's*, in St. > Louis. > Best Atmosphere: *Sonny Bryan's,* Dallas. The only 10 in the group, but > several others scored very high, too. 12 Bones actually had a new/old mix > that was very different - RC cola and microbrews, Old South dishes with > stickers on the walls like an all-night diner. It is as if a diner in a > trendy big city neighborhood decided to do BBQ. > > And now, for the Best of show: A tie between Dreamland and Melvin's. Both > scored 9. I'll give the nod to *Dreamland* for winning more individual > categories. > > Thanks so much for all of your recommendations. We could only hit a few of > them in a week. > > Answer to the trivia question: I actually LOST 1 lb. > > Rick > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: What filter creates the URL that is attached to the notifications (on ITSM 7)
Ty, That was it I also needed to touch NTE:NTS:DefaultMethod_200_NT as well. Thanks again, hbr On 8/7/08, T. Dee <[EMAIL PROTECTED]> wrote: > > I believe this is the filter you are looking for: > > NTE:NTS:Email_200_SystemNT > > We removed the URL and the Shortcut from the Filter for the Notifications. > > Ty > > > On Wed, Aug 6, 2008 at 6:21 PM, Howard Richter <[EMAIL PROTECTED]> wrote: > > ** > > All, > > > > I need to turn off the Filter that creates the URL that is placed on the > out > > going notifications e-mails. > > > > I spent the past couple of hours (with no luck) looking at logs trying to > > fix that. > > > > Any ideas? > > -- > > Howard Richter > > Red Hat Certified Technician > > CompTIA Linux+ Certified > > ITIL Foundation Certified > > E-Mail = [EMAIL PROTECTED] > > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > ___________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
What filter creates the URL that is attached to the notifications (on ITSM 7)
All, I need to turn off the Filter that creates the URL that is placed on the out going notifications e-mails. I spent the past couple of hours (with no luck) looking at logs trying to fix that. Any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Salary in Bay Area
So we have a pres, who will be the Treasurer. On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote: > > ** Cool. Then when the Pinkertons come to bust us up, you can fend them > off while we run away! > > --Tim > > > > - Original Message > From: David.M Clark <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Wednesday, August 6, 2008 12:06:36 PM > Subject: Re: [ARSLIST] Salary in Bay Area > > I've had my nose broken a few times... can I be a union "boss"? > > David M Clark > Remedy Programmer/Analyst > > > >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>> > Susan, > > The first item we need to address is how much we want to charge for > dues. > > hbr > > On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote: > > > > ** I like that ... an activist in the group !!! > > > > Susan > > > > > > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]> > wrote: > > > >> ** Maybe we need to form a union to keep our rates up to what they > should > >> be. > >> > >> hbr > >> > >> > >> On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote: > >>> > >>> ** > >>> > >>> Shawn, Right ON! > >>> > >>> Remedy peeps…good Remedy peeps should NOT devalue themselves…if you > are > >>> willing to take 50-60 an hour you are screwing everyone by giving > away your > >>> HARD earned money and devaluing our profession. The bar should be > set at 100 > >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%, in > fact I > >>> go 12% tops. Anything more then that and you are getting robbed. > It's not > >>> like we don't get 10-15 calls a week with job offers…we are needed > and will > >>> be needed...set the standard, maintain the standard. > >>> > >>> > >>> > >>> > >>> > >>> Thank you, > >>> > >>> -j > >>> > >>> > >>> > >>> *Joe Tortolero* > >>> > >>> *Remedy Consultant* > >>> > >>> *Desk - 561-682-2780* > >>> > >>> *Cell - 561-665-1363* > >>> > >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]> > >>> > >>> > >>> > >>> ** > >>> > >>> > >>> > >>> > >>> -- > >>> > >>> *From:* Action Request System discussion list(ARSList) [mailto: > >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn > >>> *Sent:* Tuesday, August 05, 2008 5:11 PM > >>> *To:* arslist@ARSLIST.ORG > >>> *Subject:* Re: Salary in Bay Area > >>> > >>> > >>> > >>> That's strange but it makes sense that the bay area would pay less > than > >>> the rest of the country due to an overabundance of Remedy people. > You can > >>> probably get six figures as a Remedy developer with more than ten > years just > >>> about anywhere in the U.S. if you are working on ITSM, although no > person > >>> with that much experience should even be supporting a home grown > system for > >>> less than $80k/year anywhere. You can get that much at a job in > Oklahoma or > >>> Ohio, which have much lower costs of living than the bay area. > It's all > >>> about supply and demand though, so if you want to be paid well you > have to > >>> live somewhere that has very few Remedy people available, and a lot > of > >>> companies making decent money so they can pay a decent salary too. > >>> > >>> > >>> > >>> As far as consulting, with 10 years of experience I would suggest > looking > >>> at a minimum of $125/hour. I know BMC charges twice that for their > senior > >>> people, and a lot of the major Remedy consulting firms charge > similar > >>> rates. Any consulting firm that keeps more than 15% or $15/hour > from your > >>> rate (depending on whether you are making more or less than > $100/hr) is > >>> keeping too much. When I first did consulting I was ripped off a > few times > >>> because I went through too many layers, where you have a small > consulting > >>> firm taking 15%, who has a deal with a larger consulting firm > takin
