Re: SNOW Migration

[Rajesh Nair]

Hello
In our case it was the servicenow vendor who did the migration for one few
instance(customer at a go)
But for one we had to import the data via excel.. its easier to do it
servicenow
Related custom code.. you have to do it again and we have JavaScript on
servicenow...plus point will be the workflows which allows you to design
the process in a flow

My experience quite easier to develop things on snow as its single window
and does not require a downtime just refresh the cache and its done



On Tue, 19 Mar 2019, 14:06 Dave Shellman,  wrote:

> Ben,
>
> I believe that Christian is looking for real world experiences of folks
> that have changed to SNOW.  My take is he’s looking for this so he can
> counter the promises made by SNOW sales folks of how easy it is to switch.
>
> Dave
>
> On Tue, Mar 19, 2019 at 3:19 AM Ben Chernys <
> ben.cher...@softwaretoolhouse.com> wrote:
>
>> Hi Christian,
>>
>>
>>
>> Meta-Update can transfer what ever you like, however you like, by opening
>> connections simultaneously to Remedy and ServiceNow.  This include
>> attachments, permissions, etc.
>>
>>
>>
>> In addition, Meta-Archive will archive data to HTML and copy the
>> generated URLs and selected searchable fields to a ServiceNow form.
>>
>>
>>
>> Contact me off-list for more info.
>>
>>
>>
>> Cheers,
>>
>> Ben Chernys
>> Senior Software Architect
>> [image: logoSthInc-sm]
>>
>> Canada / Deutschland
>> Mobile:+49 171 380 2329   GMT - 7 + [ DST ]
>>
>> Mobile +1 403  554 0887
>> Email:   ben.cher...@softwaretoolhouse.com
>> Web: www.softwaretoolhouse.com
>>
>> We are a BMC Technology Alliance Partner
>>
>>
>>
>>
>>
>> Check out Software Tool House's free Diary Editor and our  Freebies
>> Section for ITSM Forms and Fields spreadsheet.
>>
>> *Meta-Update
>> **,* our
>> premium ARS and ServiceNow Data tool, lets you automate your imports,
>> migrations, *in no time at all*, without programming, without staging
>> forms, without merge workflow.
>>
>>
>>
>> *Meta-Archive
>> * does ITSM
>> Archiving your way: with your forms and your multi-tenant rules, treating
>> each root request as a complete tree and checking associatuions.  Archive
>> output to different servers, HTML pages with links to attachments or
>> archive forms.
>>
>>
>>
>> *Meta-Databot
>> * is an
>> automated, extensible BMC Data Wizard.  It reads a file of data changes and
>> sports an Undo feature.
>>
>>
>>
>> Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
>> your valuable data!
>>
>>
>> http://www.softwaretoolhouse.com/
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* ARSList  *On Behalf Of *Smerz,
>> Christian
>> *Sent:* March-18-19 9:49 PM
>> *To:* ARSList@arslist.org
>> *Subject:* SNOW Migration
>>
>>
>>
>> Hi folks,
>>
>> I know there are several folks who have been working with Remedy as well
>> as SNOW who subscribe to this list.  I’d like to get some honest
>> perspectives as to your opinions, migration experiences, customer service,
>> pricing, level of effort to from a project perspective to make the jump
>> assuming full ITSM.  The spectre of SNOW has been seen so I’m gathering
>> information.  Thanks in advance.
>>
>>
>>
>> Christian Smerz
>>
>>
>> --
>>
>>
>> This message (including any attachments) is confidential and intended for
>> a specific individual and purpose. If you are not the intended recipient,
>> please notify the sender immediately and delete this message.
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: What is locking my account?

[Rajesh Nair]

Not sure if this is going to help,
i remember facing such issue but not in ARS but frequently on my machine
which i am using it

*Issue turned out to be problem in user's cache where the password has been
stored. My account used to get locked automatically, even though i was
using the correct password.*
*I had to delete the old entries and the issue got fixed.*

On Wed, Mar 14, 2018 at 6:22 PM, Thomas Miskiewicz 
wrote:

> Hi Doug,
>
> I got an AR Filter Plugin which uses the context of the current user which
> in this case even happens to be an Admin User.
>
> public List filterAPICall(ARPluginContext context, List
> inValues)
> {
> if (context!=null) {
> String sPort=context.getARConfigEntry("TCD-Specific-Port");
> Integer port=new Integer(sPort);
>
>
> ARServerUser arCtx = new ARServerUser(context, "de_DE",
> "localhost");
> arCtx.setPort(serverPort);
> }
> }
>
> Everything works well until it doesn’t. At some point I see in the plugin
> log that authGuid ist empty…
>
> Mi Mär 14 12:36:27.527 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 118, authGuid :
> PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.541 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 118, authGuid :
> PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.563 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 118, authGuid :
> PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.584 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 118, authGuid :
> PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.688 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId
> : 323
> Mi Mär 14 12:36:27.704 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId
> : 323
> Mi Mär 14 12:36:27.722 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId
> : 323
> Mi Mär 14 12:36:27.739 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId
> : 323
>
> At this point my account gets locked.
>
>
> Is this a bug?
>
> Thomas
>
> On Mar 14, 2018, at 5:33 AM, Mueller, Doug  wrote:
>
> Trying again with SQL log removed so it will let me post…..
>
> *From:* Mueller, Doug
> *Sent:* Tuesday, March 13, 2018 9:28 PM
> *To:* 'Thomas Miskiewicz' ; ARSList <
> arslist@ARSLIST.ORG>
> *Subject:* RE: What is locking my account?
>
> Thomas,
>
> If your plugin is trying to login and gets a bad password attempt and that
> happens more than X times in a row, the account would then get locked if
> you have configured the system to lock a user after X bad password attempts.
>
> So, I am guessing that you have configured the system to lock users out
> after a set number of bad password attempts.  This is what is locking out
> the account.
>
> Then, you have to find out what the plugin is using for the password and
> why it is not correct.  Has whatever user is involved changed their
> password?  If so, how do you get the new one to the plugin for use?  If
> not, what has changed from where the plugin was getting the password to
> where it is now?  Has the configuration of the password for the plugin
> changed?
>
> I don’t know what the session issue is other than maybe a side effect of
> the login problem and getting locked out of the system.  First, I would
> resolve the password problem and then see if the other remains.
>
> Doug Mueller
>
> *From:* Thomas Miskiewicz [mailto:tmisk...@gmail.com ]
>
> *Sent:* Tuesday, March 13, 2018 2:57 PM
> *To:* ARSList 
> *Cc:* Mueller, Doug 
> *Subject:* What is locking my account?
>
> Hello Listers,
>
> we got a Filter Plugin we’ve been using for years. Out of sudden is seems
> to be locking my account when I call it a number of times from a Filter.
>
> The Log says stuff like: local provided session id 1684 not found. Or it
> claims that I’m using the wrong password which is first being tolerated a
> number of times but the it locks me out.
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: ADM: People being unsubscribed from the ARSlist

[Rajesh Nair]

Thanks for readding
was thinking of how to get readded to the forum again

Regards

On 14 Nov 2017 14:49, "Misi Mladoniczky"  wrote:

> **
> Hi,
>
> I have now readded the 823 persons of which 90% were GMAIL addresses.
> Hopefully this was a temporary problem, as all of these addresses were
> Deleted on November 12...
>
> The issue seems to be a DMARC lookup of the From-address in the emails
> sent from the ARSList.
>
> Someone probably changed something. The DMARC lookup should not be a
> problem for the ARSList, but apparently something happened. If I understand
> right, this is how it works, and please help us out if you have any insight
> on this.
> 1. An email from a...@aol.com is distributed from the list
> 2. The email is recieved by x...@gmail.com and then the GMAIL server
> contacts AOL to verify that the a...@aol.com is coming from an approved
> source
> 3. The answer now seems to be "NO"
>
> So did AOL tighten their answers, or did GMAIL tighten their look on the
> reply?
>
> There is two From-addresses, one is in the email HEADERS, and the other in
> the ENVELOPE. The ENVELOPE should be the important one, and there we use
> ARSLIST@ARSLIST.org.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
> November 13, 2017 9:51 PM, "Jason Miller"  <%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E>> wrote:
>
> **
> Hello everybody,
> Hopefully you are receiving this email. I want to give a heads up that the
> ARSlist system automatically unsubscribed a bunch of people in the last few
> days. Misi and I are working on figuring out why and what can be done to
> prevent it.
> So far it appears to be mostly Gmail and AOL accounts. The best we can
> tell at the moment is something has changed on those systems that is now
> failing an authentication check (anti-spam stuff); which the list is taking
> action on the failure and unsubscribing those addresses.
> We'll keep looking into. At the moment my best advice is to resubscribe if
> you were removed.
> Jason
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

Incorporate this in your script

On 16 Oct 2017 21:48, "Abhi$hek" <abhi.masc...@gmail.com> wrote:

**
Yes connectivity is all working.

On 16-Oct-2017 8:14 PM, "Rajesh Nair" <rajesh.nair@gmail.com> wrote:

> **
> Than in that case..start putty and from putty connect to the unix
> box..this should work
>
> On 16 Oct 2017 21:22, "Abhi$hek" <abhi.masc...@gmail.com> wrote:
>
>> **
>> Yes putty is present
>>
>> On 16-Oct-2017 7:33 PM, "Rajesh Nair" <rajesh.nair@gmail.com> wrote:
>>
>>> **
>>> Do you have putty on windows systems
>>> You cannot call directly to unix from windows without a middle ware
>>>
>>> On 16 Oct 2017 8:51 p.m., "Abhi$hek" <abhi.masc...@gmail.com> wrote:
>>>
>>>> **
>>>> It's not asking as already I am passing credentials.
>>>>
>>>> On 16-Oct-2017 7:15 PM, "Rajesh Nair" <rajesh.nair@gmail.com>
>>>> wrote:
>>>>
>>>> **
>>>> You dont have drives in unix
>>>> Its just /
>>>> Try running the command in script on cmd on windows and check if aks
>>>> for user name and password with sudo command
>>>>
>>>> On 16 Oct 2017 8:39 p.m., "Abhi$hek" <abhi.masc...@gmail.com> wrote:
>>>>
>>>> **
>>>> It's I think as per the location to be retrieved
>>>>
>>>> On 16-Oct-2017 6:47 PM, "Rajesh Nair" <rajesh.nair@gmail.com>
>>>> wrote:
>>>>
>>>>> **
>>>>> Why c:\plink?
>>>>> Just a question
>>>>>
>>>>> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" <supp...@arsmarts.com>
>>>>> wrote:
>>>>>
>>>>>> **
>>>>>>
>>>>>> $PROCESS$ fullpathto.bat
>>>>>>
>>>>>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>>>>>
>>>>>> Jean-Louis
>>>>>>
>>>>>> On 16 Oct 2017, at 13:17, Abhishek Anand <abhi.masc...@gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> Thanks for your prompt response. Please could you highlight the
>>>>>> syntax for the scenario below:-
>>>>>>
>>>>>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>>>>>
>>>>>> I think some thing is wrong in the syntax as i am able to reach the
>>>>>> desired location so no access issue.
>>>>>>
>>>>>> Please suggest on it.
>>>>>>
>>>>>> Cheers, AA.
>>>>>>
>>>>>>
>>>>>> **_
>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>>>>>> Answers Are, and have been for 20 years”
>>>>>>
>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

Than in that case..start putty and from putty connect to the unix box..this
should work

On 16 Oct 2017 21:22, "Abhi$hek" <abhi.masc...@gmail.com> wrote:

> **
> Yes putty is present
>
> On 16-Oct-2017 7:33 PM, "Rajesh Nair" <rajesh.nair@gmail.com> wrote:
>
>> **
>> Do you have putty on windows systems
>> You cannot call directly to unix from windows without a middle ware
>>
>> On 16 Oct 2017 8:51 p.m., "Abhi$hek" <abhi.masc...@gmail.com> wrote:
>>
>>> **
>>> It's not asking as already I am passing credentials.
>>>
>>> On 16-Oct-2017 7:15 PM, "Rajesh Nair" <rajesh.nair@gmail.com> wrote:
>>>
>>> **
>>> You dont have drives in unix
>>> Its just /
>>> Try running the command in script on cmd on windows and check if aks for
>>> user name and password with sudo command
>>>
>>> On 16 Oct 2017 8:39 p.m., "Abhi$hek" <abhi.masc...@gmail.com> wrote:
>>>
>>> **
>>> It's I think as per the location to be retrieved
>>>
>>> On 16-Oct-2017 6:47 PM, "Rajesh Nair" <rajesh.nair@gmail.com> wrote:
>>>
>>>> **
>>>> Why c:\plink?
>>>> Just a question
>>>>
>>>> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" <supp...@arsmarts.com>
>>>> wrote:
>>>>
>>>>> **
>>>>>
>>>>> $PROCESS$ fullpathto.bat
>>>>>
>>>>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>>>>
>>>>> Jean-Louis
>>>>>
>>>>> On 16 Oct 2017, at 13:17, Abhishek Anand <abhi.masc...@gmail.com>
>>>>> wrote:
>>>>>
>>>>> Thanks for your prompt response. Please could you highlight the syntax
>>>>> for the scenario below:-
>>>>>
>>>>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>>>>
>>>>> I think some thing is wrong in the syntax as i am able to reach the
>>>>> desired location so no access issue.
>>>>>
>>>>> Please suggest on it.
>>>>>
>>>>> Cheers, AA.
>>>>>
>>>>>
>>>>> **_
>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>>>>> Answers Are, and have been for 20 years”
>>>>>
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

Do you have putty on windows systems
You cannot call directly to unix from windows without a middle ware

On 16 Oct 2017 8:51 p.m., "Abhi$hek" <abhi.masc...@gmail.com> wrote:

> **
> It's not asking as already I am passing credentials.
>
> On 16-Oct-2017 7:15 PM, "Rajesh Nair" <rajesh.nair@gmail.com> wrote:
>
> **
> You dont have drives in unix
> Its just /
> Try running the command in script on cmd on windows and check if aks for
> user name and password with sudo command
>
> On 16 Oct 2017 8:39 p.m., "Abhi$hek" <abhi.masc...@gmail.com> wrote:
>
> **
> It's I think as per the location to be retrieved
>
> On 16-Oct-2017 6:47 PM, "Rajesh Nair" <rajesh.nair@gmail.com> wrote:
>
>> **
>> Why c:\plink?
>> Just a question
>>
>> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" <supp...@arsmarts.com>
>> wrote:
>>
>>> **
>>>
>>> $PROCESS$ fullpathto.bat
>>>
>>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>>
>>> Jean-Louis
>>>
>>> On 16 Oct 2017, at 13:17, Abhishek Anand <abhi.masc...@gmail.com> wrote:
>>>
>>> Thanks for your prompt response. Please could you highlight the syntax
>>> for the scenario below:-
>>>
>>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>>
>>> I think some thing is wrong in the syntax as i am able to reach the
>>> desired location so no access issue.
>>>
>>> Please suggest on it.
>>>
>>> Cheers, AA.
>>>
>>>
>>> **_
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>>> Answers Are, and have been for 20 years”
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

You dont have drives in unix
Its just /
Try running the command in script on cmd on windows and check if aks for
user name and password with sudo command

On 16 Oct 2017 8:39 p.m., "Abhi$hek" <abhi.masc...@gmail.com> wrote:

**
It's I think as per the location to be retrieved

On 16-Oct-2017 6:47 PM, "Rajesh Nair" <rajesh.nair@gmail.com> wrote:

> **
> Why c:\plink?
> Just a question
>
> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" <supp...@arsmarts.com>
> wrote:
>
>> **
>>
>> $PROCESS$ fullpathto.bat
>>
>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>
>> Jean-Louis
>>
>> On 16 Oct 2017, at 13:17, Abhishek Anand <abhi.masc...@gmail.com> wrote:
>>
>> Thanks for your prompt response. Please could you highlight the syntax
>> for the scenario below:-
>>
>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>
>> I think some thing is wrong in the syntax as i am able to reach the
>> desired location so no access issue.
>>
>> Please suggest on it.
>>
>> Cheers, AA.
>>
>>
>> **_
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>> Answers Are, and have been for 20 years”
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

Shouldn't it be sudo username password -c "your command"

Regards
Rajesh

On 16 Oct 2017 8:15 p.m., "Rajesh Nair" <rajesh.nair@gmail.com> wrote:

> Why c:\plink?
> Just a question
>
> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" <supp...@arsmarts.com>
> wrote:
>
>> **
>>
>> $PROCESS$ fullpathto.bat
>>
>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>
>> Jean-Louis
>>
>> On 16 Oct 2017, at 13:17, Abhishek Anand <abhi.masc...@gmail.com> wrote:
>>
>> Thanks for your prompt response. Please could you highlight the syntax
>> for the scenario below:-
>>
>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>
>> I think some thing is wrong in the syntax as i am able to reach the
>> desired location so no access issue.
>>
>> Please suggest on it.
>>
>> Cheers, AA.
>>
>>
>> **_
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>> Answers Are, and have been for 20 years”
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

Why c:\plink?
Just a question

On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux"  wrote:

> **
>
> $PROCESS$ fullpathto.bat
>
> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>
> Jean-Louis
>
> On 16 Oct 2017, at 13:17, Abhishek Anand  wrote:
>
> Thanks for your prompt response. Please could you highlight the syntax for
> the scenario below:-
>
> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>
> I think some thing is wrong in the syntax as i am able to reach the
> desired location so no access issue.
>
> Please suggest on it.
>
> Cheers, AA.
>
>
> **_
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
> Answers Are, and have been for 20 years”
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to configure Email Engine log to roll?

[Rajesh Nair]

I am not sure of overwriting the logs
But sure we can have a new file created if the log file size reaches the
limit that has been set
Done this long time ago.. its something like filehandler limit

On 16 Oct 2017 4:03 p.m., "Thomas Miskiewicz"  wrote:

> Hello Listers,
>
> how can I tell the Email Engine to start overwriting the log when it
> reaches a certain size? I couldn’t find this setting in the documentation.
>
>
> Thanks
>
> Thomas
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Not able to search PKE on Global Search

[Rajesh]

Hello Expert,

I'm trying  to search PKE on global search but did get any result. I m able
to successfully perform global search for other items( INC, Problem, change 
etc...) apart from PKE. 

I have checked and found FTS is running without any issues.

Please guide me where else can be checked for this issue.


Regards,
Rajesh.



--
View this message in context: 
http://ars-action-request-system.1.n7.nabble.com/Not-able-to-search-PKE-on-Global-Search-tp125068.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Published days of an article

[rajesh]

Thanks Carin.

I am aware of it.I want to capture the number of days of an article published 
fro reporting 
perspective.That's my business requirement.

Regards,
RK

On Wed, 24 Sep 2014 03:20:44 +0530 Carin Grobler  wrote
**
Rajesh, 
you  should be able to check status history of each version
C
On Tue, Sep 23, 2014 at 9:28 AM, rajesh  wrote:
**
Hi Experts,

 

Is there a way i can figure out how many days the article has been published 
from reporting 

perspective?Lets says, I have published the article version 1.0 for 10 days and 
created a new version 

2.0 ,published the article which stayed for 15 days.So,is there is any 
field/query which can help me 

telling the article had been published for 10 days for Version 1.0 and v2.0 for 
15 days?

or Would it be calculated as 25 days of published article?



How many days the article has been published,Has it been calculated on each 
version or from the Version 

1.0 to the current version?



My business requirement is pretty simple wherein we want to know how many days 
the article has been 

published and how can i get in report for management perspective.



Is there any business logic to calculate for number of days the article had 
been published since it';s 

inception?

 

ARS/ITSM/RKM 8.1.

 

I look forward to your input.

 

Thanks,

RK
Get your own FREE website,  FREE domain  FREE mobile app with Company email.  
Know More 
_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Published days of an article

[rajesh]

Hi Experts,
 
Is there a way i can figure out how many days the article has been published 
from reporting 
perspective?Lets says, I have published the article version 1.0 for 10 days and 
created a new version 
2.0 ,published the article which stayed for 15 days.So,is there is any 
field/query which can help me 
telling the article had been published for 10 days for Version 1.0 and v2.0 for 
15 days?
or Would it be calculated as 25 days of published article?

How many days the article has been published,Has it been calculated on each 
version or from the Version 
1.0 to the current version?

My business requirement is pretty simple wherein we want to know how many days 
the article has been 
published and how can i get in report for management perspective.

Is there any business logic to calculate for number of days the article had 
been published since it's 
inception?
 
ARS/ITSM/RKM 8.1.
 
I look forward to your input.
 
Thanks,
RK

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Qualifier to extract duplicate/Original Incidents reports

[rajesh]

Hi All,

I have a requirement wherein we want to extract report for the incidents 
(Original) which has number of 
Duplicates.I am aware that Relationship type creates it (Original or 
/Duplicate Of).
I am not getting what field/Qualification i should use to extract for the 
incidents which has number of 
Duplicates.

It's ITSM 8.1.

Any help is much appreciated.

Regards,
Raj

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Target date field is not populating on incident management console.

[Rajesh Singh]

Hi List,

Target date column are not getting populated on incident management console. 
It is happening for most of the incident, Even though the service target are 
attached to the incident target date are not populating on incident management 
console.  

I have tried the below mentioned steps found in BMC communities still no luck.

1. Application Administration Console - Custom Configurations - Service Level 
management - Configure Application Settings - Goal types.
 
2. Choose Incident Resolution/Incident Response from the table and check the 
box Incident Estimated Resolution tracking
 
3. Save
 
Rebuilt the SLM Rules by:
goto Data Sources - choose HPD:HelpDesk -click on Modify filters/Create 
Filters

I took the logs but still didn't find much information.
Please make me understand what is the use of target field on incident form.and 
how can i fix this issue?.

Thanks,
Rajesh.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

BMC Chat licenses

[rajesh]

Hi Experts,
 
We are planning to Implement BMC Chat in Remedy 8.1 Environment.However we have 
few queries on 
Licensing and business cases.I have gone through BMC Chat Admin/User  
Installation Guide,but 
could not gather much information.Please advise on below to proceed further:-
 
1- Do we need separate licenses for BMC Chat  Virtual Agent?
2-Is it possible,if we do not want to implement Virtual agent and allow end 
users to directly 
communicate with the support Agents?
3-If we are not implementing Virtual Agent,do we still need Named User 
License?
4-We have close to 20k user who will be using BMC Chat so does it mean everyone 
needs to have 
named License to use BMC Chat.

Kindly provide your valuable thoughts.

Regards,
Raj

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Services Migration from Cisco RC to BMC Remedy SRM

[rajesh]

Hi Experts,

Any thoughts on below query.

Regards,
Raj

On Wed, 20 Aug 2014 22:47:23 +0530 rajesh  wrote
Hi All,



We have a requirement of moving all the Services from our Current Product 
(Cisco Request 
Center) 

to BMC SRM.We have Close to 200 services which needs to be migrated to BMC SRM.

I would appreciate if you can provide insight on the same as i do not want to 
build 200 
Services 

manually in SRM.



What should be the best way to migrate services from Third Party Tool to BMC  
SRM.



Thanks,

Raj
Get your own FREE website,  FREE domain  FREE mobile app with Company email. 
Know More 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Services Migration from Cisco RC to BMC Remedy SRM

[rajesh]

Thanks Tauf  Experts,

I thought same as building SRD's from scratch would be best bet.


Thanks!

Raj

On Tue, 26 Aug 2014 22:35:27 +0530 Tauf Chowdhury  wrote
**
  Rajesh,You are talking 2 completely different products and SRM has it's own 
world of 
complexity built in. I hate to say it, but you're going to have to build these 
out. You may be 
able to build a spreadsheet and create just the SRD's but I'm not sure if that 
really buys you 
anything since you still have to create PDT, AOT, and app templates if 
applicable.
Sent from my iPhone
On Aug 20, 2014, at 1:17 PM, rajesh  wrote:

**
Hi All,



We have a requirement of moving all the Services from our Current Product 
(Cisco Request 
Center) 

to BMC SRM.We have Close to 200 services which needs to be migrated to BMC SRM.

I would appreciate if you can provide insight on the same as i do not want to 
build 200 
Services 

manually in SRM.



What should be the best way to migrate services from Third Party Tool to BMC  
SRM.



Thanks,

Raj
Get your own FREE website,  FREE domain  FREE mobile app with Company email. 
Know More 
_ARSlist: Where the Answers Are and have been for 20 years_  _ARSlist: Where 
the Answers 
Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Average Feedback Details Calcultation

[rajesh]

Hi All,

How does Average Feedback Details Calculation work in Remedy Knowledge 
Management in 8.1?Is it 
based on Article ID or Version ?

Any insight is appreciated.

Thanks,
Raj

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Services Migration from Cisco RC to BMC Remedy SRM

[rajesh]

Hi All,

We have a requirement of moving all the Services from our Current Product 
(Cisco Request Center) 
to BMC SRM.We have Close to 200 services which needs to be migrated to BMC SRM.
I would appreciate if you can provide insight on the same as i do not want to 
build 200 Services 
manually in SRM.

What should be the best way to migrate services from Third Party Tool to BMC  
SRM.

Thanks,
Raj

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[rajesh]

Chris,

I'd like to attend it.

Regards,
Raj

On Thu, 07 Aug 2014 02:23:18 +0530 Karicheti anil kumar  wrote
**
Hi Chris,
I would like to attend the session.
Thanks Regards,

Anil Kumar
On 6 Aug 2014 06:10, Julie Sellers  wrote:
**
Me too!

  
  From: David Charters 

 To: arslist@ARSLIST.ORG 
 Sent: Tuesday, August 5, 2014 5:19 PM
 Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

   
**
I would love to attend. 

Sent from my Verizon Wireless 4G LTE smartphone

 Original message 
From: Grassi, Christopher  Date:08/05/2014  17:00  (GMT-05:00) To: 
arslist@ARSLIST.ORG 
Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn 

**


 


Hi All,



This message comes out of a previous thread - I’m happy to run a quick 30-60 
min “lunch and 
learn session just for the ARS list to help everyone understand some of the 
Remedyforce 
basics - plus point out some of the key differences from Remedy
 ITSM (which we all know and love).  I can also cover off MyIT 2.0 if that is 
of interest as 
well. 



Please let me know if you would be interested and what day/week/time works 
best.  I can run a 
few of these Demo’s in August so if we get to 10+ plus people who are 
interested I will 
coordinate.  



Feel free to email back on this thread or contact me directly via email / 
number below:






Thanks,



Chris Grassi
Director of Professional Services
Column Technologies UK 

cgra...@columnit.com
+44 (0) 750 658 3977



_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_



_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: SLAs

[Rajesh Nair]

Hi
I have seen this in our environment earlier which turned into delay in
firing of escalation
One is tab polling escalation other i dont remember the name but both
related slas
See to it they are running in pool with less load
Will pm the detail asap i get it

Rajesh Nair
send from Samsung galaxyS3
On 25 Jun 2014 00:02, teresa S Fannin 
teresa.s.fan...@accenturefederal.com wrote:

 **

 All,

 We are on version 7.1  ( going to 8.1 soon).   The SLA  Service Target
 Status  colors don’t’ update except for once a day.   I did recently  have
 to add  a 24x7 available time entity to all my SLAs and OLAs  as a work
 around for a time issue with the date 1/1/1970.

 Since the workaround all the times show up correctly, but now the Service
 Target Status indicator status is gray until the next day and then it will
 be fine.Also the Fields Next Target Date is blank and  the SLM Status
 is equal to No Service Target Assigned.   I thought the target status use
 to update every 5 minutes.  After Midnight the ones for today will be
 corrected.   Anybody seen this behavior?



 Thanks,

 Teresa Fannin



 Accenture Federal Sevices

 BMC ITSM Remedy Lead

 San Antonio, TX

 Office: 210-918-8061

 Cell: 941-416-2456

 NEW email: teresa.s.fan...@accenturefederal.com


  _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Apache tomcat services not started.

[rajesh singh]

Hi List,

I had installed AR system locally on my desktop.

i don't know what happen suddenly when I m trying to start Apache Tomcat

it is throwing the below mentioned error

Error1067 : The process terminated unexpectedly

Please advice on this.

Regards,
Rajesh.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Webservices Get Operation throwingARERR [9334] The XPATH expression /ROOT/Request_ID is not found in input mapping.

[Rajesh Singh]

Hi List,


Recently i have created one Web service which have Get operation in it, when i 
try to run this through SOUP UI i am getting below error.

soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:xsd=http://www.w3.org/2001/XMLSchema; 
xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance;
   soapenv:Body
  soapenv:Fault
 faultcodesoapenv:Server.userException/faultcode
 faultstringARERR [9334] The XPATH expression /ROOT/Request_ID is not 
found in input mapping./faultstring
 detail
ns1:hostname 
xmlns:ns1=http://xml.apache.org/axis/;inblr-singhj6/ns1:hostname
 /detail
  /soapenv:Fault
   /soapenv:Body
/soapenv:Envelope

I tried to delete webservice and recreated it again but no luck, Even i have 
verified input mapping all the input mapping are correct, could someone please 
suggest over here.

Thanks  Regards,
Rajesh Singh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: LDAP

[rajesh singh]

Hi Fred,

We don't have any server set up with local password.

Regards,
Rajesh


On Fri, Jun 13, 2014 at 3:58 AM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 Do you have any servers set up with a local password?

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Rajesh Singh
 Sent: Thursday, June 12, 2014 1:45 PM
 To: arslist@ARSLIST.ORG
 Subject: LDAP

 Hi Team,

 I am new to the remedy , i want to know something about LDAP configuration.

 most of the time when I already logged in to the system , meanwhile when I
 am trying to log in
 to any other server my account get locked.

 I have to unlock my account after that only i can able to login to that
 server.

 Could you please let me know if there is any LDAP related issue what is my
 first approach to check.

 Please give me your valuable input here.

 Regards,
 Rajesh Singh





 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Humour!!!!!

[Rajesh Nair]

Best out of office mail:

Am on vacation 09-11jun.

For emergencies, please call  911 (in US).

Else please wait till 12jun when I'll be back in office.


Rajesh Nair
send from Samsung galaxyS3

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

LDAP

[Rajesh Singh]

Hi Team,

I am new to the remedy , i want to know something about LDAP configuration.

most of the time when I already logged in to the system , meanwhile when I am 
trying to log in 
to any other server my account get locked. 

I have to unlock my account after that only i can able to login to that server.

Could you please let me know if there is any LDAP related issue what is my 
first approach to check. 

Please give me your valuable input here.

Regards,
Rajesh Singh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Active-link Associated with from

[Rajesh Singh]

Hi ,


Could anyone of you please help me to , to know the SQL query to find the no of 
active-link, filter and escalation associated with the form from Database side. 



Thanks
Rajesh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Workflow ideas

[Rajesh Nair]

One way we do is by using the relationship.
We relate ci against each incidents or changes and this way we keep track

Regards
On 22 Jan 2014 03:49, Ray Palla ray.pa...@insona.com wrote:

 **

 Yup... that sounds right to me.  Consider a filtering mechanism triggered by
 your lookup escalation or filter.   With the mechanism you could do all
 sorts of tasks like:  parse the fields (Short Desc and Details), count the
 number of asset numbers, and then iterate through the count to grab each
 one individually.  Remember you can set filters to be asynchronous and not
 use phasing, allowing you to control the order they run in.  You could have
 a handful of filters that capture a variety of issues, possibilities or
 concerns.  Within that architecture you would be able to add another
 requirement later if it came up.



 Kool beans.

 r



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Morrison, David A.
 *Sent:* Tuesday, January 21, 2014 3:37 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Workflow ideas



 **

 I think the idea that multiple asset numbers could be in the Short Desc or
 Details could get involved.  But if the LIKE %*asset number*% comparison
 would pick any of them up it should work ok.



 David



 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Ray Palla
 *Sent:* Tuesday, January 21, 2014 4:33 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Workflow ideas



 **

 Drew is well thought out on this one, but I have one question about the
 'first part'... What is the sticky part?  Wouldn't a one-time escalation
 handle this for you?  Then as assets are added a filter could do the
 look-up.



 r





 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Morrison,
 David A.
 *Sent:* Tuesday, January 21, 2014 3:20 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Workflow ideas



 **

 Thanks for the response.  This is the way I was leaning toward myself, and
 as you said the multiple assets at one time could get sticky.



 David Morrison

 ETSU



 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Drew
 Shuller
 *Sent:* Tuesday, January 21, 2014 3:29 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Workflow ideas



 ** Hi David. You'll need a new form that will include the asset number and
 a field for warranty end date. Load your assets into that, and do a real
 time lookup from your HD form against the new form. That will tell you if
 the asset is in warranty. For reporting, do a join, either with a Remedy
 join form or a db join with a Remedy View form.

 The first part can be done with multiple assets at one time, but that's
 out of my reach.

 Drew Shuller
 SCAB
 Honduras

 --
 Sent from MetroMail using my Nokia 920
 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

JMS Monitor adapter configuration for IBM Websphere MQ

[Rajesh Shinde]

Hello All,

Please let me know if anyone has successfully configured the JMS monitor
(7.6.04) adapter in AO 7.6.02 to monitor the Topic sent via IBM Websphere
MQ?
If yes, Can someone please send me the sample adapter configuration for the
same.

Thanks and Regards,
Rajesh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Work info getting deleted

[Rajesh Nair]

Hello listers
We are seeing some strange issue in our incident tickets in which work info
added to the tickets goes missings after  some time it is created
This is a random issue and only similarity what i can see is all the
tickets were raised using templates
I think a similar issue was raised here,but wa not to find any

We are on arsystem 7:6:04 patch 2
Itsm 7:604 p2

Regards
Rajesh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Work info getting deleted

[Rajesh Nair]

Hi
I have checked in the log form but could not find the entries for the work
info which went missing
To add more to the issue if we add work info at a later stage it remains
Regards
On 11 Oct 2013 19:07, Karthik Nagaramu karthiknagar...@gmail.com wrote:

 **

 Hi Rajesh,
 Could you directly check in the hpd work log form whether the record is
 present. Also please verify if any archive is enabled for the work log form.

 Regard,
 Karthik
 On Oct 11, 2013 9:33 PM, Rajesh Nair rajesh.nair@gmail.com wrote:

 **

 Hello listers
 We are seeing some strange issue in our incident tickets in which work
 info added to the tickets goes missings after  some time it is created
 This is a random issue and only similarity what i can see is all the
 tickets were raised using templates
 I think a similar issue was raised here,but wa not to find any

 We are on arsystem 7:6:04 patch 2
 Itsm 7:604 p2

 Regards
 Rajesh
 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Work info getting deleted

[Rajesh Nair]

Ross
Have already checked for below mentioned point and i dont see any issue
with the updation on the work info form for work info being added and their
status changing to enable which it should one the parent is saved
On 11 Oct 2013 20:03, Mitcham, Ross ross_mitc...@bmc.com wrote:

 **

 Possibilities:

 **1)  **Someone with access is cleaning up/deleting entries

 **2)  **Potential application issue,  Work log’s when created (during
 an incident creation where unsaved), will create the Work logs in a
 “Delete” state.  When the parent Incident is saved, the child work logs are
 updated to an “Enabled” state.  There is a cleanup process that occurs that
 removes these child work logs entries over X days old in a “Delete” state
 (with the assumption the parent incident has been abandoned).  Please at
 end of day check for any work logs in a delete state with a valid parent
 incident,  then there is some issue

 ** **

 Regards,

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Friday, October 11, 2013 9:33 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Work info getting deleted

 ** **

 ** 

 Hello listers
 We are seeing some strange issue in our incident tickets in which work
 info added to the tickets goes missings after  some time it is created
 This is a random issue and only similarity what i can see is all the
 tickets were raised using templates
 I think a similar issue was raised here,but wa not to find any

 We are on arsystem 7:6:04 patch 2
 Itsm 7:604 p2

 Regards
 Rajesh

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Work info getting deleted

[Rajesh Nair]

So whats the solution?
Do we have to modify the filter
On 11 Oct 2013 20:22, Fisher, David david_fis...@bmc.com wrote:

 **

 ** **

 See KA323941

 ** **

 The problem is that Filter
 HPD:INC:SaveWorkInfo_501_CreateWorkInfo_PWLG`! does NOT push a record to
 SYS:Application Status Enabler form. This means that Filter
 INT:FNDHPD:ASE:EnableHPDWorkLog_760_PWLG cannot change the HPD:WorkLog
 Status from Delete to Enable when the Incident is saved. Records are
 then deleted via escalation SYS:CLN:TA@00:05-StartCleanUp.

 ** **

 Christie's suggestion below is the same thing, only different (CHG -vs-
 HPD).

 ** **

 - Dave

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Mitcham, Ross
 *Sent:* Friday, October 11, 2013 10:32 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Work info getting deleted

 ** **

 ** 

 Possibilities:

 **1)  **Someone with access is cleaning up/deleting entries

 **2)  **Potential application issue,  Work log’s when created (during
 an incident creation where unsaved), will create the Work logs in a
 “Delete” state.  When the parent Incident is saved, the child work logs are
 updated to an “Enabled” state.  There is a cleanup process that occurs that
 removes these child work logs entries over X days old in a “Delete” state
 (with the assumption the parent incident has been abandoned).  Please at
 end of day check for any work logs in a delete state with a valid parent
 incident,  then there is some issue

 ** **

 Regards,

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Friday, October 11, 2013 9:33 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Work info getting deleted

 ** **

 ** 

 Hello listers
 We are seeing some strange issue in our incident tickets in which work
 info added to the tickets goes missings after  some time it is created
 This is a random issue and only similarity what i can see is all the
 tickets were raised using templates
 I think a similar issue was raised here,but wa not to find any

 We are on arsystem 7:6:04 patch 2
 Itsm 7:604 p2

 Regards
 Rajesh

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Work info getting deleted

[Rajesh Nair]

The below mentioned push action is already present in code

Regards
Rajesh
On 11 Oct 2013 21:55, Pargeter, Christie :CO IS cparg...@lhs.org wrote:

 **

 You want to add a 2nd action to the filter similar to this.  This is CRQ
 so you would use the Incident ID instead of Change ID  HPD:Worklog = Yes
 instead of CHG:Worklog.

 ** **

 **Ø  **CHG:CRQ:SaveWorkInfo_501_CreateWorkInfo_PCWL

 **v  **(501) Part of a Guide

 **§  **Always run

 **· ***Added a 2nd action*

 **· **(Overlay) Push to SYS:Application Status Enabler where
 Request ID01 = Infrastructure Change ID

 **¨  **Set CHG:Worklog = Yes, Request ID01 = Infrastructure Change ID*
 ***

 ** **

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Friday, October 11, 2013 7:56 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Work info getting deleted

 ** **

 ** 

 So whats the solution?
 Do we have to modify the filter

 On 11 Oct 2013 20:22, Fisher, David david_fis...@bmc.com wrote:

 ** 

  

 See KA323941

  

 The problem is that Filter
 HPD:INC:SaveWorkInfo_501_CreateWorkInfo_PWLG`! does NOT push a record to
 SYS:Application Status Enabler form. This means that Filter
 INT:FNDHPD:ASE:EnableHPDWorkLog_760_PWLG cannot change the HPD:WorkLog
 Status from Delete to Enable when the Incident is saved. Records are
 then deleted via escalation SYS:CLN:TA@00:05-StartCleanUp.

  

 Christie's suggestion below is the same thing, only different (CHG -vs-
 HPD).

  

 - Dave

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Mitcham, Ross
 *Sent:* Friday, October 11, 2013 10:32 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Work info getting deleted

  

 ** 

 Possibilities:

 1)  Someone with access is cleaning up/deleting entries

 2)  Potential application issue,  Work log’s when created (during an
 incident creation where unsaved), will create the Work logs in a “Delete”
 state.  When the parent Incident is saved, the child work logs are updated
 to an “Enabled” state.  There is a cleanup process that occurs that removes
 these child work logs entries over X days old in a “Delete” state (with the
 assumption the parent incident has been abandoned).  Please at end of day
 check for any work logs in a delete state with a valid parent incident,
 then there is some issue

  

 Regards,

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Friday, October 11, 2013 9:33 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Work info getting deleted

  

 ** 

 Hello listers
 We are seeing some strange issue in our incident tickets in which work
 info added to the tickets goes missings after  some time it is created
 This is a random issue and only similarity what i can see is all the
 tickets were raised using templates
 I think a similar issue was raised here,but wa not to find any

 We are on arsystem 7:6:04 patch 2
 Itsm 7:604 p2

 Regards
 Rajesh

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

SW00308322

[Rajesh Nair]

Hello list
Was seaching in bmc KB for any thing related to our ongoing issue related
to sla
Why going through KB i came across the this fix and they have said you can
find the def in the related ticket id 3303385
I tried my best to get this information but to vain
Is there a way i can get this def file from from the ticket?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: SW00308322

[Rajesh Nair]

Joe
I have tried all trick i can think of..
So probably thought someone reading here might be aware of this
This fix was posted 2 years back :-(
On 9 Oct 2013 23:46, Joe D'Souza jdso...@shyle.net wrote:

 **

 If you log into support to view your incident ticket info, BMC Support may
 have set you up with a ftp download to download that def file.

 ** **

 At least that’s what they used to do for hot fixes and stuff like that.***
 *

 ** **

 Joe

 ** **
  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Wednesday, October 09, 2013 12:56 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* SW00308322

 ** **

 ** 

 Hello list
 Was seaching in bmc KB for any thing related to our ongoing issue related
 to sla
 Why going through KB i came across the this fix and they have said you can
 find the def in the related ticket id 3303385
 I tried my best to get this information but to vain
 Is there a way i can get this def file from from the ticket? 
  _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: SW00308322

[Rajesh Nair]

To add more this ticket wasn't raised by me or any of my colleagues
On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote:

 Hello list
 Was seaching in bmc KB for any thing related to our ongoing issue related
 to sla
 Why going through KB i came across the this fix and they have said you can
 find the def in the related ticket id 3303385
 I tried my best to get this information but to vain
 Is there a way i can get this def file from from the ticket?


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: SW00308322

[Rajesh Nair]

Hmm I think thats what i will do
On 10 Oct 2013 00:06, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
lisa.kemes@dla.mil wrote:

 Rajesh,

 I cannot find it either.  I looked under defect and Knowledge Base.
 Perhaps contact Support?

 Lisa

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
 Sent: Wednesday, October 09, 2013 2:26 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: SW00308322

 **

 To add more this ticket wasn't raised by me or any of my colleagues

 On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote:


 Hello list
 Was seaching in bmc KB for any thing related to our ongoing
 issue related to sla
 Why going through KB i came across the this fix and they have
 said you can find the def in the related ticket id 3303385
 I tried my best to get this information but to vain
 Is there a way i can get this def file from from the ticket?

 _ARSlist: Where the Answers Are and have been for 20 years_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: SW00308322

[Rajesh Nair]

Thanks Ryan
I already have the ticket id with me
I Just needed the def file to cross verify the fix provide,as the issue
mentioned is very similar to what we can see in our environment
On 10 Oct 2013 00:11, Downing, Ryan ryan_down...@bmc.com wrote:

 **

 Hi Rajesh,

 ** **

 Call up support and work with them to get the attached definition files. *
 ***

 ** **

 I will send you the issue number you need to reference in a separate
 thread.

 ** **

 This is not a defect or KA, it is a customer created issue through support.
 

 ** **

 This issue was closed in January 2010.

 ** **

 Hope this helps  J

 Ryan.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Wednesday, October 09, 2013 2:26 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: SW00308322

 ** **

 ** 

 To add more this ticket wasn't raised by me or any of my colleagues

 On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote:

 Hello list
 Was seaching in bmc KB for any thing related to our ongoing issue related
 to sla
 Why going through KB i came across the this fix and they have said you can
 find the def in the related ticket id 3303385
 I tried my best to get this information but to vain
 Is there a way i can get this def file from from the ticket?

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Work order

[Rajesh Nair]

Hi there
I have checked the status relationship form and can see that completed to
assigned status is set to enabled. So this should not work.
But in my case its workin and any person in a group to whom the WO is
assigned can move the status to assigned from completed :'(
Is there something that needs to be checked?
Regarda

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Work order

[Rajesh Nair]

Thats for the information will have look at it
Learned something good from the gurus out here:-)

Regards
Rajesh
On 25 Sep 2013 22:22, Jason Miller jason.mil...@gmail.com wrote:

 **
 That makes sense.  I only checked 'SYS:Status Transition Rules'.  At first
 I though why are the WO rules not in the same location as other ITSM rules
 but realized WO being part of SRM it was designed to be able to stand
 alone.  Although there are SRD rules in SYS:Status Transition Rules so at
 this point I call inconsistency.

 Jason


 On Wed, Sep 25, 2013 at 12:41 AM, Carl Wilson carlbwil...@gmail.comwrote:

 **

 Hi,

 Status Transition Rules live in the following form for Work Orders:

 ** **

 WOI:StatusRelationships

 ** **

 There are a number of Rules provided by BMC, some are Offline which
 means these are the allowed Transitions (Enabled = disallowed Transition).
 There is one record for every possible combination of Status Transitions,
 and it is up to the Administrator to edit these to turn on/off as opposed
 to having to create new entries in this form.

 ** **

 The answer to the original question is No with the configured OOB Status
 Transition Rules - to enable this Transition, you need to find the
 associated record in the WOI:StatusRelationships form and make the
 Transition Offline (which will allow the Transition).

 ** **
 --

  

 Kind Regards,

  

 *Carl Wilson*

  

 http://www.missingpiecessoftware.com/

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* 25 September 2013 00:24
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Work order

 ** **

 ** 

 I took a quick look and didn't see any Status Transition Rules for WO.  I
 might be hard-coded in workflow?

 ** **

 On Tue, Sep 24, 2013 at 3:38 PM, pritch pri...@ptd.net wrote:

 Might also want to take a look at the Status Transition Rules - I'm on
 7.6.04 and don't know if they have the Transition Rules set up for WOs, but
 for Change and Incident that's where some of those blocks are located.***
 *


 - Original Message -
 From: Tauf Chowdhury taufc...@gmail.com
 To: arslist@ARSLIST.ORG
 Sent: Tuesday, September 24, 2013 6:36:44 PM
 Subject: Re: Work order

 **
 You'd probably be able to do this if the work order originated from an
 SRM request and the SRD setting was set to reopen original request

 Sent from my iPhone

 On Sep 24, 2013, at 1:29 PM, Rajesh Nair  rajesh.nair@gmail.com 
 wrote:




 **

 Hello list
 Need a information on work order
 Am not that good in wo. What i need to know is can a work order be
 reopened once set to complete by a group whom the order is currently
 assined?
 I am not able find any document on wo either
 Itsm 7.6 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

 ** **

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Work order

[Rajesh Nair]

Hello list
Need a information on work order
Am not that good in wo. What i need to know is can a work order be reopened
once set to complete by a group whom the order is currently assined?
I am not able find any document on wo either
Itsm 7.6

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Its friday again... humor

[Rajesh Nair]

A Funny Case Of Kiss And A Slap - must read it

A HR Manager, His Assistant, An Old Woman And Her Young Daughter Are
Traveling In A Train And During The Course Of Time Get Themselves
Introduced To Each Other And Become Temporary Friends...

The Train Goes Through A Tunnel And It Gets Completely Dark...

Suddenly There Is A Kissing Sound And Then A Slap !!!
The Train Comes Out Of The Tunnel...

The Women And The Assistant Are Sitting There Looking Perplexed...

The Manager Is Bending Over Holding His Face, Which Is Red From An Apparent
Slap.
All Of Them Remain Diplomatic And Nobody Says Anything...

The Old Woman Is Thinking :
These Managers Are All Crazy After Girls. He Must Have Kissed My Daughter
In The Tunnel. Very Proper That She Slapped Him...

The Young Girl Is Thinking :
The Manager Must Have Tried To Kiss Me But Kissed My Mother Instead And Got
Slapped...

The Manager Is Thinking :
Damn It... My Assistant Must Have Kissed The Young Girl. She Might Have
Thought It Was Me And Slapped Me...

Now Guess What The Assistant Is Thinking...

.

.

Now Hold Your Breath And Read What The Assistant Is Thinking...

If This Train Goes Through Another Tunnel I Will Make Another Kissing Sound
And Slap My Manager Again...
The Idiot  Keeps Harassing Me In The Office..!!!

Have a nice day!!!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: SLM 7.6.04 Service Target Milestones not appearing on Incident

[Rajesh Nair]

We have an issue similar to this.. where even though the sla's shows built
successful it never used to work propeerly. Only diff in my case was that
we build an exsisting ones.
Here for us a cache flush workes. Sounded wierd for me but it workes
On 10 Aug 2013 03:43, Rick Cook remedyr...@gmail.com wrote:

 **
 RESOLVED.

 Even though the Data Source for HPD:HelpDesk was built with the Instance
 ID as the unique identifier, I changed it to Entry ID, rebuilt it and the
 Service Targets, then changed it back to Instance ID and rebuilt them
 again.  And now it works.

 Good news:  I'm not as obtuse as I was beginning to believe I might be.
 Bad news:  Why did I have to do twice what should have worked the first
 time?

 Rick


 On Fri, Aug 9, 2013 at 12:21 PM, Longwing, Lj llongw...@usgs.gov wrote:

 **
 Gordon, it's not Java, it's DB.  Turn on your SQL logging right before
 you save the AL, and then look at the log, you will see either an insert or
 an update statement immediately followed by a ROLLBACK TRANSACTION
 statement.  You will need to figure out why Dev Studio is trying to insert
 a record that is considered a duplicate, and correct the situation before
 moving forward :)


 On Fri, Aug 9, 2013 at 1:18 PM, Gordon Frank gjj...@comcast.net wrote:

 **

 Has anybody seen this:



 The value(s) for this entry violate a unique index that has been defined
 for this form,  382,



 When trying to save an Active Link within Developer Studio 7.6.4?



 I get a feeling its a Java issue.



 If you know the correction, I would appreciate the feedback.



 Thanks



 Gordon Frank
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: 44699 Resending

[Rajesh Nair]

I had faced the issue many a times and everytime its turned out the group
which was configired as authorized group was set to offline.. you just need
to put the proper authorimg group and resubmit
On 25 Jul 2013 04:40, Robert Heverley robert.hever...@gmail.com wrote:

 **
 Hello All,

 Please see the attachment. Can someone give some guidance on where I go to
 manually assign the group. Every time this happens, I have to cancel the
 request. Any help would be greatly appreciated. Thank you.

 Robert
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Issue in Mapping SRD's

[Rajesh Shinde]

Clearing the PDT in the SRD and remapping solved the issue for us.


On Wed, Jun 19, 2013 at 6:15 PM, Pierson, Shawn 
shawn.pier...@energytransfer.com wrote:

 Rajesh,

 Did you skip the PDT part?  SRDs don't directly connect to AOTs, so you
 have to create variables to map to the AOT fields as an intermediary
 between the SRD and the AOT.

 Thanks,

 Shawn Pierson
 Remedy Developer | Energy Transfer

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde
 Sent: Tuesday, June 18, 2013 11:38 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Issue in Mapping SRD's

 Hello All,

 Applogoes for the confustion.
 I am using SRM 2.2.00.
 When i click on the Process Template Mapping button in the SRD form,I do
 not see the Fields in the Fullfilment Application fields table for the
 Fullfilmant template.(Though I have added the Target data in the
 AOT)

 Regards,
 Rajesh


 On 6/18/13, Carl Wilson carlbwil...@gmail.com wrote:
  Hi,
  As mentioned by others, you need to re-select the PDT for the new
  values to be exposed back to the SRD.
  This however leads on to the pain of having to re-map the whole SRD
  Questions  PDT Variables.
 
  I have created a small customisation to aid in the re-mapping where
  you can save the current values (in Notepad or similar) and paste back
  in the old mappings - still some manual work but less that re-mapping
  the full SRD if you have large concatenations on the mappings.
 
 
  http://www.missingpiecessoftware.com/site-map/articles/76-srd-quick-ed
  it
 
 
  Kind Regards,
 
  Carl Wilson
 
 
  http://www.missingpiecessoftware.com/
 
  -Original Message-
  From: Action Request System discussion list(ARSList)
  [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde
  Sent: 18 June 2013 17:31
  To: arslist@ARSLIST.ORG
  Subject: Issue in Mapping SRD's
 
  Hello All,
 
  We are facing an issue while Remapping SRD's.
 
  Scenario:
 
  We have to remap few SRD's such that the Service Request
  question-answers flow down till the Work Orders.
 
  These SRD's have common AOT (same or different PDT's).
 
  What we have done :
 
  1. We have taken all the SRD's offline which are related to the AOT.
  2. Added the Required fields in the AOT.
  3. Now for some of the SRD's (not all) when we go to SRD and click on
  the mappings, we do not find the fields which we have added in the AOT
 (Step 2).
 
 
  Can you please let me know what could be the reason for this behavior?
 
  Thanks and Regards,
  Rajesh
 
  __
  _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 
  __
  _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers Are, and have been for 20 years

 Private and confidential as detailed here:
 http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot
 access the link, please e-mail sender.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Making multiple SRD's offline.

[Rajesh Shinde]

Hello All,

Is there any way we can make multiple SRD's offline.
Note : 
1. Modify All option does not work.
2. We are not allowed to customise anything using dev studio (no escalations, 
active links, filters etc)


Does macro works here?

Regards,
Rajesh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Issue in Mapping SRD's

[Rajesh Shinde]

Hello All,

We are facing an issue while Remapping SRD's.

Scenario:

We have to remap few SRD's such that the Service Request question-answers flow 
down till the Work Orders.

 These SRD's have common AOT (same or different PDT's).

What we have done : 
 
1. We have taken all the SRD's offline which are related to the AOT.
2. Added the Required fields in the AOT.
3. Now for some of the SRD's (not all) when we go to SRD and click on the 
mappings, we do not find the fields which we have added in the AOT (Step 2). 

Can you please let me know what could be the reason for this behavior?

Thanks and Regards,
Rajesh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Issue in Mapping SRD's

[Rajesh Shinde]

Hello All,

Applogoes for the confustion.
I am using SRM 2.2.00.
When i click on the Process Template Mapping button in the SRD form,I
do not see the Fields in the Fullfilment Application fields table for
the Fullfilmant template.(Though I have added the Target data in the
AOT)

Regards,
Rajesh


On 6/18/13, Carl Wilson carlbwil...@gmail.com wrote:
 Hi,
 As mentioned by others, you need to re-select the PDT for the new values to
 be exposed back to the SRD.
 This however leads on to the pain of having to re-map the whole SRD
 Questions  PDT Variables.

 I have created a small customisation to aid in the re-mapping where you can
 save the current values (in Notepad or similar) and paste back in the old
 mappings - still some manual work but less that re-mapping the full SRD if
 you have large concatenations on the mappings.


 http://www.missingpiecessoftware.com/site-map/articles/76-srd-quick-edit


 Kind Regards,

 Carl Wilson


 http://www.missingpiecessoftware.com/

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde
 Sent: 18 June 2013 17:31
 To: arslist@ARSLIST.ORG
 Subject: Issue in Mapping SRD's

 Hello All,

 We are facing an issue while Remapping SRD's.

 Scenario:

 We have to remap few SRD's such that the Service Request question-answers
 flow down till the Work Orders.

 These SRD's have common AOT (same or different PDT's).

 What we have done :

 1. We have taken all the SRD's offline which are related to the AOT.
 2. Added the Required fields in the AOT.
 3. Now for some of the SRD's (not all) when we go to SRD and click on the
 mappings, we do not find the fields which we have added in the AOT (Step 2).


 Can you please let me know what could be the reason for this behavior?

 Thanks and Regards,
 Rajesh

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

POP3 email issue

[Rajesh Nair]

Hello List,
Seems like we having issue with our incoming email functionality
wherein system stop processing the mail coming in, we have to go ahead
and restart the emial engine to process the same.
During this time we do not see any issue with the emial which are
getting relay from the system

We are on arsystem 7.1
Email version 7.1 patch 7

May 15, 2013 5:09:22 PM com.sun.mail.pop3.POP3Message getContentStream
SEVERE: null
javax.mail.MessageRemovedException
at com.sun.mail.pop3.POP3Message.getContentStream(POP3Message.java:137)
at com.sun.mail.pop3.POP3Message.loadHeaders(POP3Message.java:456)
at com.sun.mail.pop3.POP3Message.getHeader(POP3Message.java:275)
at javax.mail.internet.MimeMessage.getMessageID(MimeMessage.java:1191)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.checkAndSkipStoredMessages(ReceiverModule.java:443)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:307)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

Regards
Rajesh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

OT: Its friday

[Rajesh Nair]

Murphy's Funny laws: 

1) Law of Queue: If you change queues, the one you have left will start to
move faster than the one you are in now.

2) Law of Telephone: When you dial a wrong number, you never get a busy
tone.

3) Law of Mechanical Repair: After your hands become coated with grease,
your nose will begin to itch.

4) Law of the Workshop: Any tool, when dropped, will roll to the least
accessible corner.

6) Bath Theorem: When the body is immersed in water, the telephone rings.

7) Law of Encounters: The probability of meeting someone you know increases
when you are with someone you don't want to be seen with.

8) Law of the Result: When you try to prove to someone that a machine won't
work, it will. 

9) Law of Bio mechanics: The severity of the itch is inversely proportional
to the reach. 

10) Theatre Rule: People with the seats at the furthest from the screen
arrive last. 

11) Law of Coffee: As soon as you sit down for a cup of hot coffee, your
boss will ask you to do something which will last until the coffee is cold.


12) Law of Proposal : After u accept a proposal you will get a better one. 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Long running query

[Rajesh]

Have seen a post similar this, but since i could not find this out i am posting 
this again.

We are facing performance issue and while going throught the DB log we can see 
following query run and it is taking log time to execute

Allow unqualified search is checked

T1141 :- SLM measurement and the Field C300411500 is an indexed field.

SELECT * FROM ( SELECT T1411.C1, C300314700, C300411500, C300426800, 
C300365100, C300411700, C490008000, C301721300, C490009000, C300905300 FROM 
T1411 WHERE ((T1411.C300411500 LIKE :SYS_B_00) AND ((T1411.C112 LIKE 
:SYS_B_01) OR (T1411.C112 LIKE :SYS_B_02) OR (T1411.C112 LIKE :SYS_B_03) 
OR (T1411.C112 LIKE :SYS_B_04) OR (T1411.C112 LIKE :SYS_B_05) OR 
(T1411.C112 LIKE :SYS_B_06) OR (T1411.C112 LIKE :SYS_B_07) OR (T1411.C112 
LIKE :SYS_B_08) OR (T1411.C112 LIKE :SYS_B_09) OR (T1411.C112 LIKE 
:SYS_B_10) OR (T1411.C112 LIKE :SYS_B_11) OR (T1411.C112 LIKE :SYS_B_12) 
OR (T1411.C112 LIKE :SYS_B_13) OR (T1411.C112 LIKE :SYS_B_14) OR 
(T1411.C112 LIKE :SYS_B_15) OR (T1411.C112 LIKE :SYS_B_16) OR (T1411.C112 
LIKE :SYS_B_17) OR (T1411.C112 LIKE :SYS_B_18) OR (T1411.C112 LIKE 
:SYS_B_19) OR (T1411.C112 LIKE :SYS_B_20) OR (T1411.C112 LIKE :SYS_B_21) 
OR (T1411.C112 LIKE :SYS_B_22) OR (T1411.C112 LIKE :SYS_B_23) OR 
(T1411.C112 LIKE :SYS_B_24) OR (T1411.C112 LIKE :SYS_B_25) OR (T1411.C112 
LIKE :SYS_B_26) OR (T1411.C112 LIKE :SYS_B_27) OR (T1411.C112 LIKE 
:SYS_B_28) OR (T1411.C112 LIKE :SYS_B_29) OR (T1411.C112 LIKE :SYS_B_30) 
OR (T1411.C112 LIKE :SYS_B_31) OR (T1411.C112 LIKE :SYS_B_32) OR 
(T1411.C112 LIKE :SYS_B_33) OR (T1411.C112 LIKE :SYS_B_34) OR (T1411.C112 
LIKE :SYS_B_35) OR (T1411.C112 LIKE :SYS_B_36) OR (T1411.C112 LIKE 
:SYS_B_37) OR (T1411.C112 LIKE :SYS_B_38) OR (T1411.C112 LIKE :SYS_B_39) 
OR (T1411.C112 L IKE :SYS_B_40) OR (T1411.C112 LIKE :SYS_B_41) OR 
(T1411.C112 LIKE :SYS_B_42) OR (T1411.C112 LIKE :SYS_B_43) OR (T1411.C112 
LIKE :SYS_B_44) OR (T1411.C112 LIKE :SYS_B_45) OR (T1411.C112 LIKE 
:SYS_B_46) OR (T1411.C112 LIKE :SYS_B_47))) ORDER BY :SYS_B_48 DESC ) 
WHERE ROWNUM = :SYS_B_49

Query going for FTS on ARADMIN.T1161 (Helpdesk Form)
--
SELECT COUNT (*)   FROM T1161
WHERE ( ( ( (   (T1161.C100079 = :SYS_B_00)   OR 
(T1161.C100079 = :SYS_B_01)
  OR (T1161.C100079 = :SYS_B_02)  OR 
(T1161.C100079 = :SYS_B_03)
  OR (T1161.C100079 = :SYS_B_04))AND (:SYS_B_05 
!= :SYS_B_06))
  OR ( (:SYS_B_07 = :SYS_B_08) AND (:SYS_B_09 = :SYS_B_10)))
AND (T1161.C7 = :SYS_B_11)AND (T1161.C7 = :SYS_B_12)
AND ( (T1161.C100560 = :SYS_B_13)  OR (:SYS_B_14 = 
:SYS_B_15))
AND ( (T1161.C100560 = :SYS_B_16) OR (:SYS_B_17 = 
:SYS_B_18))
AND ( (T1161.C11 = :SYS_B_19) OR (:SYS_B_20 = 
:SYS_B_21))
AND ( (T1161.C103009 IS NULL) OR (:SYS_B_22 = :SYS_B_23))
AND (:SYS_B_24 = :SYS_B_25)AND (   (T1161.C112 LIKE 
:SYS_B_26)  OR (T1161.C112 LIKE :SYS_B_27)
 OR (T1161.C112 LIKE :SYS_B_28)  OR (T1161.C112 LIKE 
:SYS_B_29)
 OR (T1161.C112 LIKE :SYS_B_30) OR (T1161.C112 LIKE 
:SYS_B_31)
 OR (T1161.C112 LIKE :SYS_B_32) OR (T1161.C112 LIKE 
:SYS_B_33)
 OR (T1161.C112 LIKE :SYS_B_34) OR (T1161.C112 LIKE 
:SYS_B_35)
 OR (T1161.C112 LIKE :SYS_B_36) OR (T1161.C112 LIKE 
:SYS_B_37)
 OR (T1161.C112 LIKE :SYS_B_38)  OR (T1161.C112 LIKE 
:SYS_B_39)
 OR (T1161.C112 LIKE :SYS_B_40) OR (T1161.C112 LIKE 
:SYS_B_41)
 OR (T1161.C112 LIKE :SYS_B_42) OR (T1161.C112 LIKE 
:SYS_B_43)
 OR (T1161.C112 LIKE :SYS_B_44) OR (T1161.C112 LIKE 
:SYS_B_45)
 OR (T1161.C112 LIKE :SYS_B_46) OR (T1161.C112 LIKE 
:SYS_B_47)
 OR (T1161.C112 LIKE :SYS_B_48) OR (T1161.C112 LIKE 
:SYS_B_49)
 OR (T1161.C112 LIKE :SYS_B_50) OR (T1161.C112 LIKE 
:SYS_B_51)
 OR (T1161.C112 LIKE :SYS_B_52) OR (T1161.C112 LIKE 
:SYS_B_53)
 OR (T1161.C112 LIKE :SYS_B_54) OR (T1161.C112 LIKE 
:SYS_B_55)
 OR (T1161.C112 LIKE :SYS_B_56) OR (T1161.C112 LIKE 
:SYS_B_57)))

ARYSTEM 7.1 patch 11 
OS Sun 5.10  Oracle 10.2.0.3.0 - 64bi

Can anyone let me know what exactly this query is about?

Regards
Rajesh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Duplication of worklog

[Rajesh Nair]

Hello listers
Arsystem 7.1 sr

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Duplication of work info

[Rajesh Nair]

Arsystem 7.1 on unix

A service request is created and subsequently an incident is also created
An update ia added to the activity log and thsi is updated in the inc also
which is a normal scenario.
Now if am workin on the ticket and say i am reassinging this to another
group. The same work info is duplicated

Regards

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: OT: Friday Humor

[Rajesh Nair]

Good 2 see since joke on friday..just to refresh eachones mind from the
mamoth task...keping smiling. Have a nice day ahead folks

In a shop a man asked for 1/2 kg of butter.

The salesperson, a young boy, said that only 1kg packs were available in
the shop,

but the man insisted on buying only 1/2 kg.

So the boy went inside to the manager's room and said An idiot outside
wants to buy only 1/2 kg of butter.
To his surprise, the customer was standing right behind
him..!!!

So the boy added immediately, And this gentleman wants to buy the other
half!!.

After the customer left, the manager said You have saved your position by
being clever enough at the right time. Where do you come from?

To this the boy said, I come from Brazil. The place consists of only
prostitutes and football players!

The manager replied coldly, My wife is also from Brazil .

To this the boy asked excitedly, Oh yeah? Which team does she play for?

Presence of mind helps, Never Panic!!!
On 1 Mar 2013 21:20, Phil Bautista bauti...@bullcreek.com wrote:

 **

 Ok, so this could be modified to incorporate any number of discovery
 tools, database of your choice, PC vendor you like (or dislike), etc.  But
 you may find it funny and can perform your own variable substitution…

 ** **

 “A cowboy named Bud was overseeing his herd in a remote mountainous
 pasture in Montana when suddenly a brand-new BMW advanced toward him out of
 a cloud of dust. The driver, a young man in a Brioni® suit, Gucci® shoes,
 RayBan® sunglasses and YSL® tie, leaned out the window and asked the
 cowboy, If I tell you exactly how many cows and calves you have in your
 herd, will you give me a calf? Bud looks at the man, who obviously is a
 yuppie, then looks at his peacefully grazing herd and calmly answers,
 Sure, why not? The yuppie parks his car, whips out his Dell® notebook
 computer, connects it to his Cingular RAZR V3® cell phone, and surfs to a
 NASA page on the Internet, where he calls up a GPS satellite to get an
 exact fix on his location which he then feeds to another NASA satellite
 that scans the area in an ultra-high-resolution photo. The young man then
 opens the digital photo in Adobe Photoshop® and exports it to an image
 processing facility in Hamburg , Germany ... Within seconds, he receives an
 email on his Palm Pilot® that the image has been processed and the data
 stored. He then accesses an MS-SQL® database through an ODBC connected
 Excel® spreadsheet with email on his Blackberry® and, after a few minutes,
 receives a response. Finally, he prints out a full-color, 150-page report
 on his hi-tech, miniaturized HP LaserJet® printer, turns to the cowboy and
 says, You have exactly 1,586 cows and calves. That's right. Well, I
 guess you can take one of my calves, says Bud. He watches the young man
 select one of the animals and looks on with amusement as the young man
 stuffs it into the trunk of his car. Then Bud says to the young man, Hey,
 if I can tell you exactly what your business is, will you give me back my
 calf? The young man thinks about it for a second and then says, Okay, why
 not? You're a Congressman for the U.S. Government, says Bud. Wow!
 That's correct, says the yuppie, but how did you guess that? No
 guessing required. answered the cowboy. You showed up here even though
 nobody called you; you want to get paid for an answer I already knew, to a
 question I never asked. You used millions of dollars worth of equipment
 trying to show me how much smarter than me you are; and you don't know a
 thing about how working people make a living - or about cows, for that
 matter. This is a herd of sheep. Now give me back my dog. AND THAT FOLKS IS
 WHAT THE PROBLEM IS ALL ABOUT.”

 ** **

 Phil Bautista, WWRUG13 Advisory Board

 512-731-0304

 Social - http://www.facebook.com/phil.bautista

 Business - http://www.linkedin.com/in/philbautista

 WWRUG12 - 
 http://www.wwrug12.com/contact_phil.htmlhttp://www.wwrug11.com/contact_phil.html
 

 ** **
  _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Target date in result list

[Rajesh Nair]

Hello list

Arsystem 7.6 on unix box
Oracle 11

Not sure is this issue was posted.
Am seeing an issue with the target dates on the IM console
The target date which i can see in the result list and the ticket are
different.
Target date gets update properly on all the transaction, but the value
which we can see the result list agsinst target date is of the time which
the system calculated before the transaction happens.
Now if i go ahead and do any updation to the ticket, value which i can see
in the target field is similar to the target date in the ticket

Regards

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

taking time to retrieve CI

[Rajesh Nair]

ARSYSTEM 7.6.04 sp2 on unix
Oracle 11

We facing issue wherein system is taking around 1-2 min to retrieve the
service CI menu.
Have checked the logs but nothing till date.
This is happening for incident console
If is somewhere else i need to check

Regards
Rajesh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

How to increase java heap size in tomcat on Solaris

[Rajesh Nair]

How to increase java heap size in tomcat 6.0 on Solaris

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: How to increase java heap size in tomcat on Solaris

[Rajesh Nair]

Thanks steve
Will try this out
On 19 Feb 2013 20:16, Steve Kallestad st...@tabtonic.com wrote:

 ** There is a script in $CATALINA_HOME/bin/setenv.sh

 There is a minimum heap size and a maximum heap size.

 in that file, you'll see some lines similar to this:

 export CATALINA_OPTS=$CATALINA_OPTS -Xms512m -Xmx2048m

 -Xms is the minimum heap size.  -Xmx is the maximum heap size.

 If the setenv.sh file is not present, you can simply create it.  The
 catalina script will look for it and call it if it is present.

 Don't set the minimum and maximum to the same number.  That causes
 problems with the garbage collector.

 --
 Steve Kallestad


 On Tue, Feb 19, 2013 at 6:29 AM, Rajesh Nair rajesh.nair@gmail.comwrote:

 **

 How to increase java heap size in tomcat 6.0 on Solaris
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Incoming email sometimes

[Rajesh Nair]

What is the amount of outgoing email? You can probably set the email to
debug mode and check what is happening
On Nov 14, 2012 9:33 PM, William Rentfrow wrentf...@stratacominc.com
wrote:

 **

 Standard question: anything in the Email logs?

 ** **

 Also, every once in a while I run into email problems where I just kill -9
 the email process and it starts working as expected.  Not the best fix in
 the world, but at least it doesn’t take down the server.

 ** **

 William Rentfrow

 wrentf...@stratacominc.com

 http://www.stratacominc.com

 715-204-3061 Office

 715-498-5056 Cell

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
 *Sent:* Wednesday, November 14, 2012 6:35 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Incoming email sometimes

 ** **

 ** 

 Hi All,

 ** **

 I have an new ARS 7.6.04 server which resides on Linux 5.  I have a
 mailbox set up on the Linux server and the mailbox configuration is MBOX.
 Polling interval 2. Advanced config is Parse, No Yes, Yes, Yes, blank, No,
 No, Yes, and Yes.

 ** **

 I can see there is mail in the Linux mailbox (see ls- al result below) but
 it is not always getting to the ARS Messages. The mail will sit the for
 hours and then all of a sudden will be read by the email engine and show up
 in ARS. I am totally baffled on this one.

 ** **

 -rw-- remedy1  mail 2368 Nov 13 18:43 remedy1

 ** **

 Has anyone seen this before? Any suggestions on what to check of do?

 ** **

 Thanks

 Mark

 ** **

 *Mark Brittain*

 Remedy Developer

 ITILv3 Foundation

 *NaviSite – **A Time Warner Cable Company*

 mbritt...@navisite.com

 Office: 315-453-2912 x5335

 Mobile: 315-882.5360

 ** **

 ** **
  --

 This e-mail is the property of NaviSite, Inc. It is intended only for the
 person or entity to which it is addressed and may contain information that
 is privileged, confidential, or otherwise protected from disclosure.
 Distribution or copying of this e-mail, or the information contained
 herein, to anyone other than the intended recipient is prohibited.

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

I have a look at the preferences if any and also try to find out if this a
similar case on any other computers as well. In case if i find something
new will let u all know about it
Thanks
Regards
On Nov 2, 2012 12:36 AM, Stroud, Natalie K nkst...@sandia.gov wrote:

 **

 Rajesh:

 ** **

 No, you do not need to change your client version right now.

 ** **

 I’m having a little trouble understanding your English, but I will try to
 explain better.

 ** **

 Can you have your consultant log in via the 7.5 client on a different
 computer and try viewing the task?  When you log in on your computer and it
 works for you, that is one test and it is a good one to start with.
 However, that cannot tell us if the problem is with your consultant’s
 computer.   So if you have the consultant log in via the 7.5 client on a
 different computer, we can see if the problem happens ONLY on their
 computer.

 ** **

 You can also try deleting your consultant’s Preference file like David
 suggested.

 ** **

 Thanks, 

 ** **

 *Natalie Stroud*

 SAIC @ Sandia National Laboratories

 ARS-ITSM Tester

 Albuquerque, NM USA

 nkst...@sandia.gov

 ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008

 ** **

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Thursday, November 01, 2012 12:42 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: Work info in task

 ** **

 ** 

 We use client version7.5
 But changing the version of the client cannot be a solution? I doudt the
 workflow written on the work info for task. It does not returns on double
 click as it does for other module. We have to select one by one and say
 view.for me it work as gems but for not consultant they are able to view
 only the first entry

 On Nov 1, 2012 11:59 PM, Longwing, LJ CTR MDA/IC 
 lj.longwing@mda.mil wrote:

 Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the
 client.  I believe that is what they were referring to.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
 Sent: Thursday, November 01, 2012 12:23 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: [EXTERNAL] Re: Work info in task

 There is a 7.6.04 user tool Thick client. We are currently using it

 Thank you,

 Pascale Sterrett




 nkst...@sandia.gov
 Sent by: arslist@ARSLIST.ORG
 11/01/2012 11:21 AM
 Please respond to
 arslist@ARSLIST.ORG


 To
 arslist@ARSLIST.ORG
 cc

 Subject
 Re: [EXTERNAL] Re: Work info in task






 **
 I’m not sure offhand whether 7.1 is supposed to work with the User Tool
 (client).  I know 7.6 is mid-tier only.

 And the User Tool does create a cache that occasionally gets corrupted by
 changes developers make on the servers.  I’ve seen all sorts of odd
 behavior from that.  Have you had the user who has this problem try
 logging in via the client on a different machine?  If they don’t have the
 problem there, you can try clearing the User Tool’s cache on the affected
 machine.

 Where you go to look for the User Tool’s cache depends on what operating
 system your computer has and what version of the User Tool you’re running,
 but the location is usually the home directory associated with the
 installation of the User Tool (where the arcmds folder is located)  Log
 out of Remedy, delete all folders in the home directory except for arcmds
 and NONE of the individual files, then have them log in and try again.

 Good luck!

 Natalie Stroud
 SAIC @ Sandia National Laboratories
 ARS-ITSM Tester
 Albuquerque, NM USA
 nkst...@sandia.gov
 ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008


 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
 Sent: Thursday, November 01, 2012 11:57 AM
 To: arslist@ARSLIST.ORG
 Subject: [EXTERNAL] Re: Work info in task

 **
 One mor thing missed out tauf it via client
 On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote:
 **
 Rajesh,
 It sounds like it could be a browser or browser cache issue. Did you try
 clearing cache and/or using different browser?

 Sent from my iPhone

 On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote:
 **
 Soory for the incomplete mail
 Have an issue seen very recently
 In task management if any tries to open the work info add he/she is able
 to open only the first work info, if we try to open the any othet then the
 systemdoes not select the entry. Only the first one get selected
 As an admin it works fine for me. I tried give the user task admin manager
 permission but still it does work
 Any ideas? Is it a defect
 Arsystem 7.1 itsm 7.1
 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote:
 Hello listers
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend

Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

Hi, have on couple of machines and even tried by deleting the exsisting
preference but issue remains the same
On Nov 2, 2012 12:36 AM, Stroud, Natalie K nkst...@sandia.gov wrote:

 **

 Rajesh:



 No, you do not need to change your client version right now.



 I’m having a little trouble understanding your English, but I will try to
explain better.



 Can you have your consultant log in via the 7.5 client on a different
computer and try viewing the task?  When you log in on your computer and it
works for you, that is one test and it is a good one to start with.
However, that cannot tell us if the problem is with your consultant’s
computer.   So if you have the consultant log in via the 7.5 client on a
different computer, we can see if the problem happens ONLY on their
computer.



 You can also try deleting your consultant’s Preference file like David
suggested.



 Thanks,



 Natalie Stroud

 SAIC @ Sandia National Laboratories

 ARS-ITSM Tester

 Albuquerque, NM USA

 nkst...@sandia.gov

 ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008





 From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
 Sent: Thursday, November 01, 2012 12:42 PM

 To: arslist@ARSLIST.ORG
 Subject: Re: [EXTERNAL] Re: Work info in task



 **

 We use client version7.5
 But changing the version of the client cannot be a solution? I doudt the
workflow written on the work info for task. It does not returns on double
click as it does for other module. We have to select one by one and say
view.for me it work as gems but for not consultant they are able to view
only the first entry

 On Nov 1, 2012 11:59 PM, Longwing, LJ CTR MDA/IC 
lj.longwing@mda.mil wrote:

 Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the
client.  I believe that is what they were referring to.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
 Sent: Thursday, November 01, 2012 12:23 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: [EXTERNAL] Re: Work info in task

 There is a 7.6.04 user tool Thick client. We are currently using it

 Thank you,

 Pascale Sterrett




 nkst...@sandia.gov
 Sent by: arslist@ARSLIST.ORG
 11/01/2012 11:21 AM
 Please respond to
 arslist@ARSLIST.ORG


 To
 arslist@ARSLIST.ORG
 cc

 Subject
 Re: [EXTERNAL] Re: Work info in task






 **
 I’m not sure offhand whether 7.1 is supposed to work with the User Tool
 (client).  I know 7.6 is mid-tier only.

 And the User Tool does create a cache that occasionally gets corrupted by
 changes developers make on the servers.  I’ve seen all sorts of odd
 behavior from that.  Have you had the user who has this problem try
 logging in via the client on a different machine?  If they don’t have the
 problem there, you can try clearing the User Tool’s cache on the affected
 machine.

 Where you go to look for the User Tool’s cache depends on what operating
 system your computer has and what version of the User Tool you’re running,
 but the location is usually the home directory associated with the
 installation of the User Tool (where the arcmds folder is located)  Log
 out of Remedy, delete all folders in the home directory except for arcmds
 and NONE of the individual files, then have them log in and try again.

 Good luck!

 Natalie Stroud
 SAIC @ Sandia National Laboratories
 ARS-ITSM Tester
 Albuquerque, NM USA
 nkst...@sandia.gov
 ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008


 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
 Sent: Thursday, November 01, 2012 11:57 AM
 To: arslist@ARSLIST.ORG
 Subject: [EXTERNAL] Re: Work info in task

 **
 One mor thing missed out tauf it via client
 On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote:
 **
 Rajesh,
 It sounds like it could be a browser or browser cache issue. Did you try
 clearing cache and/or using different browser?

 Sent from my iPhone

 On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote:
 **
 Soory for the incomplete mail
 Have an issue seen very recently
 In task management if any tries to open the work info add he/she is able
 to open only the first work info, if we try to open the any othet then the
 systemdoes not select the entry. Only the first one get selected
 As an admin it works fine for me. I tried give the user task admin manager
 permission but still it does work
 Any ideas? Is it a defect
 Arsystem 7.1 itsm 7.1
 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote:
 Hello listers
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


 If you are not the intended addressee, please inform us immediately that
you have received this e-mail in error

Re: Resolved...Re: Work info in task

[Rajesh Nair]

Hello All
It turned out to be an issue with permissions
The user was opening the task from problem investigation, where used open
the task form in read only mode.Changed the permission from problem user to
problem manager and it worked
On Nov 2, 2012 4:04 PM, Rajesh Nair rajesh.nair@gmail.com wrote:

 Hi, have on couple of machines and even tried by deleting the exsisting
 preference but issue remains the same
 On Nov 2, 2012 12:36 AM, Stroud, Natalie K nkst...@sandia.gov wrote:
 
  **
 
  Rajesh:
 
 
 
  No, you do not need to change your client version right now.
 
 
 
  I’m having a little trouble understanding your English, but I will try
 to explain better.
 
 
 
  Can you have your consultant log in via the 7.5 client on a different
 computer and try viewing the task?  When you log in on your computer and it
 works for you, that is one test and it is a good one to start with.
 However, that cannot tell us if the problem is with your consultant’s
 computer.   So if you have the consultant log in via the 7.5 client on a
 different computer, we can see if the problem happens ONLY on their
 computer.
 
 
 
  You can also try deleting your consultant’s Preference file like David
 suggested.
 
 
 
  Thanks,
 
 
 
  Natalie Stroud
 
  SAIC @ Sandia National Laboratories
 
  ARS-ITSM Tester
 
  Albuquerque, NM USA
 
  nkst...@sandia.gov
 
  ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008
 
 
 
 
 
  From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
  Sent: Thursday, November 01, 2012 12:42 PM
 
  To: arslist@ARSLIST.ORG
  Subject: Re: [EXTERNAL] Re: Work info in task
 
 
 
  **
 
  We use client version7.5
  But changing the version of the client cannot be a solution? I doudt the
 workflow written on the work info for task. It does not returns on double
 click as it does for other module. We have to select one by one and say
 view.for me it work as gems but for not consultant they are able to view
 only the first entry
 
  On Nov 1, 2012 11:59 PM, Longwing, LJ CTR MDA/IC 
 lj.longwing@mda.mil wrote:
 
  Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the
 client.  I believe that is what they were referring to.
 
  -Original Message-
  From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
  Sent: Thursday, November 01, 2012 12:23 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: [EXTERNAL] Re: Work info in task
 
  There is a 7.6.04 user tool Thick client. We are currently using it
 
  Thank you,
 
  Pascale Sterrett
 
 
 
 
  nkst...@sandia.gov
  Sent by: arslist@ARSLIST.ORG
  11/01/2012 11:21 AM
  Please respond to
  arslist@ARSLIST.ORG
 
 
  To
  arslist@ARSLIST.ORG
  cc
 
  Subject
  Re: [EXTERNAL] Re: Work info in task
 
 
 
 
 
 
  **
  I’m not sure offhand whether 7.1 is supposed to work with the User Tool
  (client).  I know 7.6 is mid-tier only.
 
  And the User Tool does create a cache that occasionally gets corrupted by
  changes developers make on the servers.  I’ve seen all sorts of odd
  behavior from that.  Have you had the user who has this problem try
  logging in via the client on a different machine?  If they don’t have the
  problem there, you can try clearing the User Tool’s cache on the affected
  machine.
 
  Where you go to look for the User Tool’s cache depends on what operating
  system your computer has and what version of the User Tool you’re
 running,
  but the location is usually the home directory associated with the
  installation of the User Tool (where the arcmds folder is located)  Log
  out of Remedy, delete all folders in the home directory except for arcmds
  and NONE of the individual files, then have them log in and try again.
 
  Good luck!
 
  Natalie Stroud
  SAIC @ Sandia National Laboratories
  ARS-ITSM Tester
  Albuquerque, NM USA
  nkst...@sandia.gov
  ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008
 
 
  From: Action Request System discussion list(ARSList)
  [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
  Sent: Thursday, November 01, 2012 11:57 AM
  To: arslist@ARSLIST.ORG
  Subject: [EXTERNAL] Re: Work info in task
 
  **
  One mor thing missed out tauf it via client
  On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote:
  **
  Rajesh,
  It sounds like it could be a browser or browser cache issue. Did you try
  clearing cache and/or using different browser?
 
  Sent from my iPhone
 
  On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com
 wrote:
  **
  Soory for the incomplete mail
  Have an issue seen very recently
  In task management if any tries to open the work info add he/she is able
  to open only the first work info, if we try to open the any othet then
 the
  systemdoes not select the entry. Only the first one get selected
  As an admin it works fine for me. I tried give the user task admin
 manager
  permission but still it does work
  Any ideas? Is it a defect

Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

Hello Listers,

this issue has been fixed.
This turned out to be an permisison issue.

user was opening the task via problem investigation form, and it used
to open in read only mode.
Gave the user with Problem Manager permission instead of problem user
which was earlier assinged and he was able to click on work info

On Fri, Nov 2, 2012 at 11:46 AM, Rajesh Nair rajesh.nair@gmail.com wrote:
 I have a look at the preferences if any and also try to find out if this a
 similar case on any other computers as well. In case if i find something new
 will let u all know about it
 Thanks
 Regards

 On Nov 2, 2012 12:36 AM, Stroud, Natalie K nkst...@sandia.gov wrote:

 **

 Rajesh:



 No, you do not need to change your client version right now.



 I’m having a little trouble understanding your English, but I will try to
 explain better.



 Can you have your consultant log in via the 7.5 client on a different
 computer and try viewing the task?  When you log in on your computer and it
 works for you, that is one test and it is a good one to start with.
 However, that cannot tell us if the problem is with your consultant’s
 computer.   So if you have the consultant log in via the 7.5 client on a
 different computer, we can see if the problem happens ONLY on their
 computer.



 You can also try deleting your consultant’s Preference file like David
 suggested.



 Thanks,



 Natalie Stroud

 SAIC @ Sandia National Laboratories

 ARS-ITSM Tester

 Albuquerque, NM USA

 nkst...@sandia.gov

 ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008





 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
 Sent: Thursday, November 01, 2012 12:42 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: [EXTERNAL] Re: Work info in task



 **

 We use client version7.5
 But changing the version of the client cannot be a solution? I doudt the
 workflow written on the work info for task. It does not returns on double
 click as it does for other module. We have to select one by one and say
 view.for me it work as gems but for not consultant they are able to view
 only the first entry

 On Nov 1, 2012 11:59 PM, Longwing, LJ CTR MDA/IC
 lj.longwing@mda.mil wrote:

 Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the
 client.  I believe that is what they were referring to.

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
 Sent: Thursday, November 01, 2012 12:23 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: [EXTERNAL] Re: Work info in task

 There is a 7.6.04 user tool Thick client. We are currently using it

 Thank you,

 Pascale Sterrett




 nkst...@sandia.gov
 Sent by: arslist@ARSLIST.ORG
 11/01/2012 11:21 AM
 Please respond to
 arslist@ARSLIST.ORG


 To
 arslist@ARSLIST.ORG
 cc

 Subject
 Re: [EXTERNAL] Re: Work info in task






 **
 I’m not sure offhand whether 7.1 is supposed to work with the User Tool
 (client).  I know 7.6 is mid-tier only.

 And the User Tool does create a cache that occasionally gets corrupted by
 changes developers make on the servers.  I’ve seen all sorts of odd
 behavior from that.  Have you had the user who has this problem try
 logging in via the client on a different machine?  If they don’t have the
 problem there, you can try clearing the User Tool’s cache on the affected
 machine.

 Where you go to look for the User Tool’s cache depends on what operating
 system your computer has and what version of the User Tool you’re running,
 but the location is usually the home directory associated with the
 installation of the User Tool (where the arcmds folder is located)  Log
 out of Remedy, delete all folders in the home directory except for arcmds
 and NONE of the individual files, then have them log in and try again.

 Good luck!

 Natalie Stroud
 SAIC @ Sandia National Laboratories
 ARS-ITSM Tester
 Albuquerque, NM USA
 nkst...@sandia.gov
 ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008


 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
 Sent: Thursday, November 01, 2012 11:57 AM
 To: arslist@ARSLIST.ORG
 Subject: [EXTERNAL] Re: Work info in task

 **
 One mor thing missed out tauf it via client
 On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote:
 **
 Rajesh,
 It sounds like it could be a browser or browser cache issue. Did you try
 clearing cache and/or using different browser?

 Sent from my iPhone

 On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote:
 **
 Soory for the incomplete mail
 Have an issue seen very recently
 In task management if any tries to open the work info add he/she is able
 to open only the first work info, if we try to open the any othet then the
 systemdoes not select the entry. Only the first one get selected
 As an admin it works fine for me. I tried give the user task admin manager
 permission but still it does work

Re: Work info in task

[Rajesh Nair]

Soory for the incomplete mail

Have an issue seen very recently
In task management if any tries to open the work info add he/she is able to
open only the first work info, if we try to open the any othet then the
systemdoes not select the entry. Only the first one get selected
As an admin it works fine for me. I tried give the user task admin manager
permission but still it does work
Any ideas? Is it a defect
Arsystem 7.1 itsm 7.1
On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote:

 Hello listers


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Work info in task

[Rajesh Nair]

One mor thing missed out tauf it via client
On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 **
 Rajesh,
 It sounds like it could be a browser or browser cache issue. Did you try
 clearing cache and/or using different browser?

 Sent from my iPhone

 On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote:

 **

 Soory for the incomplete mail

 Have an issue seen very recently
 In task management if any tries to open the work info add he/she is able
 to open only the first work info, if we try to open the any othet then the
 systemdoes not select the entry. Only the first one get selected
 As an admin it works fine for me. I tried give the user task admin manager
 permission but still it does work
 Any ideas? Is it a defect
 Arsystem 7.1 itsm 7.1
 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote:

 Hello listers

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Work info in task

[Rajesh Nair]

Hello,
I haven't on web, but i assume it will not there also
On Nov 1, 2012 11:28 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 **
 Does it work on the web then or same issue?

 Sent from my iPhone

 On Nov 1, 2012, at 1:57 PM, Rajesh Nair rajesh.nair@gmail.com wrote:

 **

 One mor thing missed out tauf it via client
 On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 **
 Rajesh,
 It sounds like it could be a browser or browser cache issue. Did you try
 clearing cache and/or using different browser?

 Sent from my iPhone

 On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com
 wrote:

 **

 Soory for the incomplete mail

 Have an issue seen very recently
 In task management if any tries to open the work info add he/she is able
 to open only the first work info, if we try to open the any othet then the
 systemdoes not select the entry. Only the first one get selected
 As an admin it works fine for me. I tried give the user task admin
 manager permission but still it does work
 Any ideas? Is it a defect
 Arsystem 7.1 itsm 7.1
 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote:

 Hello listers

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

Thanks for the input natalie
I have scenario on user as well as mine machine as where he login doea not
work but mine does.
Note this is not happening for nor only one user but its been report by few
when woek on tasks
On Nov 1, 2012 11:51 PM, Stroud, Natalie K nkst...@sandia.gov wrote:

 **

 I’m not sure offhand whether 7.1 is supposed to work with the User Tool
 (client).  I know 7.6 is mid-tier only.

 ** **

 And the User Tool does create a cache that occasionally gets corrupted by
 changes developers make on the servers.  I’ve seen all sorts of odd
 behavior from that.  Have you had the user who has this problem try logging
 in via the client on a different machine?  If they don’t have the problem
 there, you can try clearing the User Tool’s cache on the affected machine.
 

 ** **

 Where you go to look for the User Tool’s cache depends on what operating
 system your computer has and what version of the User Tool you’re running,
 but the location is usually the home directory associated with the
 installation of the User Tool (where the arcmds folder is located)  Log out
 of Remedy, delete all folders in the home directory except for arcmds and
 NONE of the individual files, then have them log in and try again.  

 ** **

 Good luck!

 ** **

 *Natalie Stroud*

 SAIC @ Sandia National Laboratories

 ARS-ITSM Tester

 Albuquerque, NM USA

 nkst...@sandia.gov

 ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008

 ** **

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Thursday, November 01, 2012 11:57 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* [EXTERNAL] Re: Work info in task

 ** **

 ** 

 One mor thing missed out tauf it via client

 On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 ** 

 Rajesh,

 It sounds like it could be a browser or browser cache issue. Did you try
 clearing cache and/or using different browser?

 Sent from my iPhone


 On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote:
 

  ** 

 Soory for the incomplete mail

 Have an issue seen very recently
 In task management if any tries to open the work info add he/she is able
 to open only the first work info, if we try to open the any othet then the
 systemdoes not select the entry. Only the first one get selected
 As an admin it works fine for me. I tried give the user task admin manager
 permission but still it does work
 Any ideas? Is it a defect
 Arsystem 7.1 itsm 7.1

 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote:*
 ***

 Hello listers

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

We use client version7.5
But changing the version of the client cannot be a solution? I doudt the
workflow written on the work info for task. It does not returns on double
click as it does for other module. We have to select one by one and say
view.for me it work as gems but for not consultant they are able to view
only the first entry
On Nov 1, 2012 11:59 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil
wrote:

 Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the
 client.  I believe that is what they were referring to.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
 Sent: Thursday, November 01, 2012 12:23 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: [EXTERNAL] Re: Work info in task

 There is a 7.6.04 user tool Thick client. We are currently using it

 Thank you,

 Pascale Sterrett




 nkst...@sandia.gov
 Sent by: arslist@ARSLIST.ORG
 11/01/2012 11:21 AM
 Please respond to
 arslist@ARSLIST.ORG


 To
 arslist@ARSLIST.ORG
 cc

 Subject
 Re: [EXTERNAL] Re: Work info in task






 **
 I’m not sure offhand whether 7.1 is supposed to work with the User Tool
 (client).  I know 7.6 is mid-tier only.

 And the User Tool does create a cache that occasionally gets corrupted by
 changes developers make on the servers.  I’ve seen all sorts of odd
 behavior from that.  Have you had the user who has this problem try
 logging in via the client on a different machine?  If they don’t have the
 problem there, you can try clearing the User Tool’s cache on the affected
 machine.

 Where you go to look for the User Tool’s cache depends on what operating
 system your computer has and what version of the User Tool you’re running,
 but the location is usually the home directory associated with the
 installation of the User Tool (where the arcmds folder is located)  Log
 out of Remedy, delete all folders in the home directory except for arcmds
 and NONE of the individual files, then have them log in and try again.

 Good luck!

 Natalie Stroud
 SAIC @ Sandia National Laboratories
 ARS-ITSM Tester
 Albuquerque, NM USA
 nkst...@sandia.gov
 ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008


 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
 Sent: Thursday, November 01, 2012 11:57 AM
 To: arslist@ARSLIST.ORG
 Subject: [EXTERNAL] Re: Work info in task

 **
 One mor thing missed out tauf it via client
 On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote:
 **
 Rajesh,
 It sounds like it could be a browser or browser cache issue. Did you try
 clearing cache and/or using different browser?

 Sent from my iPhone

 On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote:
 **
 Soory for the incomplete mail
 Have an issue seen very recently
 In task management if any tries to open the work info add he/she is able
 to open only the first work info, if we try to open the any othet then the
 systemdoes not select the entry. Only the first one get selected
 As an admin it works fine for me. I tried give the user task admin manager
 permission but still it does work
 Any ideas? Is it a defect
 Arsystem 7.1 itsm 7.1
 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote:
 Hello listers
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


 If you are not the intended addressee, please inform us immediately that
 you have received this e-mail in error, and delete it. We thank you for
 your cooperation.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

They are not using preference server. But yes i have not checked if thier
is a  entry thier
On Nov 2, 2012 12:19 AM, David Durling durl...@uga.edu wrote:

 **

 Rajesh,

 ** **

 Just a thought – are users logging into the Preference Server?  (I don’t
 recall if that’s relevant to 7.1.)If so, how about removing or
 renaming their entry in the AR System User Preference form to see if it
 helps, since this is occurring on differenct machines.

 ** **

 David

 ** **

 David Durling

 University of Georgia

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Thursday, November 01, 2012 2:34 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: Work info in task

 ** **

 ** 

 Thanks for the input natalie
 I have scenario on user as well as mine machine as where he login doea not
 work but mine does.
 Note this is not happening for nor only one user but its been report by
 few when woek on tasks

 On Nov 1, 2012 11:51 PM, Stroud, Natalie K nkst...@sandia.gov wrote:**
 **

 ** 

 I’m not sure offhand whether 7.1 is supposed to work with the User Tool
 (client).  I know 7.6 is mid-tier only.

  

 And the User Tool does create a cache that occasionally gets corrupted by
 changes developers make on the servers.  I’ve seen all sorts of odd
 behavior from that.  Have you had the user who has this problem try logging
 in via the client on a different machine?  If they don’t have the problem
 there, you can try clearing the User Tool’s cache on the affected machine.
 

  

 Where you go to look for the User Tool’s cache depends on what operating
 system your computer has and what version of the User Tool you’re running,
 but the location is usually the home directory associated with the
 installation of the User Tool (where the arcmds folder is located)  Log out
 of Remedy, delete all folders in the home directory except for arcmds and
 NONE of the individual files, then have them log in and try again.  

  

 Good luck!

  

 *Natalie Stroud*

 SAIC @ Sandia National Laboratories

 ARS-ITSM Tester

 Albuquerque, NM USA

 nkst...@sandia.gov

 ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008

  

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Thursday, November 01, 2012 11:57 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* [EXTERNAL] Re: Work info in task

  

 ** 

 One mor thing missed out tauf it via client

 On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 ** 

 Rajesh,

 It sounds like it could be a browser or browser cache issue. Did you try
 clearing cache and/or using different browser?

 Sent from my iPhone


 On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote:
 

  ** 

 Soory for the incomplete mail

 Have an issue seen very recently
 In task management if any tries to open the work info add he/she is able
 to open only the first work info, if we try to open the any othet then the
 systemdoes not select the entry. Only the first one get selected
 As an admin it works fine for me. I tried give the user task admin manager
 permission but still it does work
 Any ideas? Is it a defect
 Arsystem 7.1 itsm 7.1

 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote:*
 ***

 Hello listers

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
   _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Ar escalator modifying estimated resolution time

[Rajesh Nair]

Hello listers
Have a slight suitation with me. Have a couple of tickets wherein ar
escalator modifies the time for estimated resolution time every time a
ticket is modified be it status update or assinment to another group. The
sla is the same. Ar escalator set a new time and then again after a couple
of sec or a min it comes back to the original time and than it is set to
blank. I am ok with being blank. One thing i can see is in the sla alllow
sevice target to reopen is set to yes.
Tried replicating this with another ticket all the process but it behaved
normal
Is it a wag o find out why and how is this occurs?
Arsystem 7.1 patch 5 on unix

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Ar escalator modifying estimated resolution time

[Rajesh Nair]

I did but the issue is the is not random issue. If this had been an
consistent issue then probably logs could have help.
On Oct 31, 2012 11:35 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil
wrote:

 You could turn on server side logging on this record and figure out what
 workflow (likely kicked off by an escalation) is doing this.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
 Sent: Wednesday, October 31, 2012 12:02 PM
 To: arslist@ARSLIST.ORG
 Subject: Ar escalator modifying estimated resolution time

 **

 Hello listers
 Have a slight suitation with me. Have a couple of tickets wherein ar
 escalator modifies the time for estimated resolution time every time a
 ticket is modified be it status update or assinment to another group. The
 sla is the same. Ar escalator set a new time and then again after a couple
 of sec or a min it comes back to the original time and than it is set to
 blank. I am ok with being blank. One thing i can see is in the sla alllow
 sevice target to reopen is set to yes.
 Tried replicating this with another ticket all the process but it behaved
 normal Is it a wag o find out why and how is this occurs?
 Arsystem 7.1 patch 5 on unix

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Changing date n time

[Rajesh Nair]

Hello listers
I need a smsll information
Need to change the timestamp value in closed.time in chg module.
i tried modifying the value in status history
The history form shows the changed but in the chg ticket it still shows the
same value

Arsystem 7.1 patch 11
Chg management 7.0.03  patch 009

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: FF: What happens to the remedy world on Jan 19, 2038?

[Rajesh Nair]

25 years from i will be in hell looking after CI and asset inventory. Where
class will be people  ;-)
On Sep 21, 2012 11:47 PM, pritch pri...@ptd.net wrote:

 But if it is around we'll be on version 22.8.51 SP10594  And I'm sure
 there'll be a hot fix buried somewhere we'll all have to do the archaeology
 thing to uncover it.  Plus that's 25+ years from now - how many of us will
 be working with Remedy to have to worry about it?

 - Original Message -
 From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil
 To: arslist@ARSLIST.ORG
 Sent: Friday, September 21, 2012 2:04:33 PM
 Subject: Re: FF: What happens to the remedy world on Jan 19, 2038?

 I'm pretty sure that the world ends at that momentthat is assuming
 that the world doesn't end on Dec 21st.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Maddala, Venkat
 Sent: Friday, September 21, 2012 11:56 AM
 To: arslist@ARSLIST.ORG
 Subject: FF: What happens to the remedy world on Jan 19, 2038?

 **



 AR System stores date/time values as the integer number of seconds since

 00:00:00 GMT, January 1, 1970. Dates from January 1, 1970 through January
 18,

 2038 GMT are valid in date/time fields.





 Venkat Maddala

 http://RemediesForRemedy.com

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: SLM issue

[Rajesh Nair]

I

Have checked it .but the reset goal optikn is set to NO
So doo i assume that if sla once missed will show as missed even if
assigned to a group whose goal time have not breachd?
On Aug 28, 2012 12:19 AM, Jose Manuel Huerta Guillén 
arsl...@theremedyforit.com wrote:

 ** At the SVT definition, if set at advanced mode there is a check box
 that you can use:

 Reset goal: When some conditions are met, the current measure is closed
 and a new one starting from 0 is created. That means that a single request
 can create multiple SVT measures.

 The reset goal condition is defined at the data source.

 Using the reset goal condition you can measure if one group has taken more
 than 8 hours to go to In Progress state. But you won't know which group has
 been. To know it you need separate SVT for each case.


 Jose Manuel Huerta
 http://theremedyforit.com/




 On Mon, Aug 27, 2012 at 8:02 PM, Rajesh Nair rajesh.nair@gmail.comwrote:

 Jose
 Can you tell me more on unless it is restarted


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Error while generating report

[Rajesh Nair]

Hello listers
My issue might a bit novice
Arsystem 7.5
Midtier 7.5

Have develped a report .arr and trying to run this report , am getting error
Failed to perform action
Hav selected type as arsyem as arsystem
File as csv
Override as yes
Am i missing something here
Do i need to give the full path wherein i need to save the file?
A  help will be appreciated

Regards
Rajesh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

SLM issue

[Rajesh Nair]

Hi listers,

need a small clarification,

7.5.00 Patch 006 SW00392339

have an issue here in Incident management.

was going through some ticket to be more precise got an issue reported,

a ticket was riased with goal time of 8 hrs and was assigned to 1st
level with 24hrs clock
SLA start when status = assigned ans stops when status= in progress(response)
Now the 1st level assigned the ticket after the ticket has gone past goal time
Now the ticket is with a new group and for this the business entiry is
9 hrs per day and as per calculation for this group the response shuld
show sa Met.

Both this SLA's are group as both runs for the same company, priorty
and other conditions.

Now my question is will the SLA status show as missed and will  it
change to Met when a new SLA is attached and is well within the time?
i doudt it will carry the same status as missed but i do not have a
concrete answer for giving the justication.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: SLM issue

[Rajesh Nair]

That make sense., the problem is j am new to this org and i need to have
astrong ponit to say that once the status of SLA says mssed, it will be the
same even it is assigned to the group w
Even if the goal time is not missed as  calculated
On Aug 27, 2012 7:27 PM, Rajesh Nair rajesh.nair@gmail.com wrote:

 Hi listers,

 need a small clarification,

 7.5.00 Patch 006 SW00392339

 have an issue here in Incident management.

 was going through some ticket to be more precise got an issue reported,

 a ticket was riased with goal time of 8 hrs and was assigned to 1st
 level with 24hrs clock
 SLA start when status = assigned ans stops when status= in
 progress(response)
 Now the 1st level assigned the ticket after the ticket has gone past goal
 time
 Now the ticket is with a new group and for this the business entiry is
 9 hrs per day and as per calculation for this group the response shuld
 show sa Met.

 Both this SLA's are group as both runs for the same company, priorty
 and other conditions.

 Now my question is will the SLA status show as missed and will  it
 change to Met when a new SLA is attached and is well within the time?
 i doudt it will carry the same status as missed but i do not have a
 concrete answer for giving the justication.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: SLM issue

[Rajesh Nair]

Jose
Can you tell me more on unless it is restarted
On Aug 27, 2012 10:27 PM, Jose Manuel Huerta Guillén 
arsl...@theremedyforit.com wrote:

 ** I don't know if i understood well your question, but if the objective
 is broken it will remain at this status (unless it is restarted, (the check
 box), in that case I'm not sure what will happen)

 What I do at these cases is to set one SVT per group. So each group has
 it's own time counter. It's the only way to see if one group broken the
 SLA, or both.


 Jose Manuel Huerta
 http://theremedyforit.com/




 On Mon, Aug 27, 2012 at 3:57 PM, Rajesh Nair rajesh.nair@gmail.comwrote:


 Both this SLA's are gro


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Reports in Excel Format in Midtier

[Rajesh Nair]

The question is how are you trying to extract the report, is it
though customized report using CRystal  or direct from the form?

If are trying this with version above 7(midtier) using Report concole
you can do that exporting the data in csv

On Fri, Jul 27, 2012 at 2:58 PM, Sujatha Jagan sujatha@gmail.comwrote:

 Hi All,

 Can we take reports in excel format in Remedy Midtier?

 Thanks
 Sujatha


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Error when creating Reports

[Rajesh Nair]

Check you entries in ar.cfg file and check if reportpulgin.dll is mentioned
in the list.


On Fri, Jul 27, 2012 at 12:00 PM, Sujatha Jagan sujatha@gmail.comwrote:

 Hi All,


 I need to take create new reports Remedy.

 When i click save or give a search on ReportCreator form,i get the
 following error

 ARERR 8755 -The Specified Plugin does not exist : ARSYS.ARDBC.REPORT.

 Remedy Version is 6.03.

 Please help.

 Thanks
 Sujatha


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Congrats to Misi

[Rajesh Nair]

Even though it's an anxious time for dad to see his little girl grow up.
But I am sure when she is born; she is the family's sweetest angel.
Congratulations on the birth of your baby girl.

On Fri, Jul 27, 2012 at 4:16 PM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 Thank you, and yes, I will probably be a little less active for some time
 :-)

 But the MVP is a one-time-thing anyway, and I am sure that there are many
 suitable candidates for the 2012 awards.

 Best Regards - Misi, RRR AB, http://rrr.se

  Congratulations!!
 
  Who will be the new MVP on arslist? Misi's level will surely go down! :)
 
 
  On Fri, Jul 27, 2012 at 10:04 AM, Rod Harris r...@smapps.com.au wrote:
 
  ** Congratulations to Misi and his family,
 
  Great news to hear why Misi has been a little bit quiet lately. No doubt
  he has some worthy distractions from Remedy and the RRR world.
 
 
 
 
  On 27 July 2012 15:39, Carl Wilson carlbwil...@gmail.com wrote:
 
  Hi,
  I would just like to congratulate Misi on the birth of his daughter, he
  informs me mother and daughter are doing well.
  She arrived on Friday and was 3.7 kilos and 49 cm.
 
 
  Cheers
  Carl
 
  http://www.missingpiecessoftware.com/
 
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 
 
  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Error when creating Reports

[Rajesh Nair]

in ar cgf file it entry should be

plugin : reportplugin.dll

and the same file should be present in the folder under ARsystem the place
where the application is installed

On Fri, Jul 27, 2012 at 5:44 PM, Sujatha Jaganathan
sujatha@gmail.comwrote:

 **
 Hi,

 Thanks.
 I dont see such entry in ar.cfg file.
 Can i know the exact entry to be put on the ar.conf file?

 Thanks

 On Fri, Jul 27, 2012 at 4:45 PM, Rajesh Nair rajesh.nair@gmail.comwrote:

 ** Check you entries in ar.cfg file and check if reportpulgin.dll is
 mentioned in the list.


 On Fri, Jul 27, 2012 at 12:00 PM, Sujatha Jagan sujatha@gmail.comwrote:

 Hi All,


 I need to take create new reports Remedy.

 When i click save or give a search on ReportCreator form,i get the
 following error

 ARERR 8755 -The Specified Plugin does not exist : ARSYS.ARDBC.REPORT.

 Remedy Version is 6.03.

 Please help.

 Thanks
 Sujatha


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Custom status in Incident Mgmt

[Rajesh Nair]

here the logs will help you, or the email message form comes in handly as
it will have all the email which is genereated/Created from the system

On Wed, Jul 25, 2012 at 5:20 PM, Joe hornetlo...@gmail.com wrote:

 Thanks Everyone for the input,

 Based on your inputs I believe the best path is to create a custom Status
 Reason instead of a custom Status.  Then create a notification based on the
 qualification of Status=Resolved and Status Reason=custom reason
 (with obvious syntax corrections).

 There is not an SLA tied to this.

 1.  My plan is to create a filter that is similar to the current one that
 will fire a notification based on the qualification Status=Resolved and
 Status Reason=custom reason (with obvious syntax corrections).

 2.  Create an entry in SYS:Notification Messages for this specific
 reassigned email message with corrected verbiage.
 3.  Add the reassigned selection to the Status Reason menu.

 How can I test that it creates the email correctly? In our test
 environment we do not have email engine connected.
 What workflow makes the tiering on status reason connect with the
 various selections in status?  I think I need to add my custom field to
 that workflow.

 Anything you think I might have missed?

 Thanks!


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: ITSM Assignee - Timetable

[Rajesh Nair]

I have doubt on this.

if you say automating the process the why do you need point 1 and 2.

if you going to use point 1 and 2 then their is no need to do any thing in
the assignment engine, as the system will automatically populate the name
of the consultants in the drop down if status = available from the people
form.


On Wed, Jul 18, 2012 at 11:49 AM, Rajendra Kapale rajendra...@gmail.comwrote:

 ** Below idea can be automated if you use assignment engine to do the
 assignments based on a rule.


 1) Form A which has information of all the consultant along with the shift
 timing.
 2) an escalation written on this form which will set the availabity of the
 consutlant to not available/on vacation on the people form
 3) In your assignment rule add a qualification to select only records
 which has the availability not set to 'not available/on vacation'

 This way only assignee which are available during a timeframe will get the
 tickets assigned.


 On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair rajesh.nair@gmail.comwrote:

 **
 Had a same requirement for me, long back but to some other reason it did
 not kick off, but had a thought of how to do it,
 but this was going to be a manual activty for the  shift leads/manager

 1) Form A which has information of all the consultant along with the
 shift timing.
 2) an escalation written on this form which will set the availabity of
 the consutlant to not available/on vacation on the people form
 3) once the status is set as available the consultant is visible in the
 drop down.

 Had another idea,
 instead of doing this in manual way, as soon as the consultant logs in
 the status value in the people form is set to available and this consutlant
 is see the drop down of the Group.

 one more a stupid idea
 pop up a window which say this consutlant is not working in this shift

 all this point might sound novice though :)


 regadrs
 rajesh

 On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC 
 lj.longwing@mda.mil wrote:

 No...I'm looking to say

 UserA is available Mon-Fri 8A-8P
 UserB is available Mon-Fri 8P-8A

 And during those timeframes, have User A in the assignee listand not
 when not during those timeframes...

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
 Sent: Monday, July 16, 2012 4:16 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ITSM Assignee - Timetable

 Do you mean from My profile under Support Groups -- Update Support
 Groups and Roles for individual groups or Mark All Unavailable

 Regards,

 Andrew C. Goodall
 Software Engineer
 Development Services
 ago...@jcpenney.com
 jcpenney
 6501 Legacy Drive
 Plano, TX 75024
 jcp.com


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
 Sent: Monday, July 16, 2012 5:00 PM
 To: arslist@arslist.org
 Subject: ITSM Assignee - Timetable

 Oklooking for a feature that doesn't seem to exist, but seems
 reasonable that I'm just missing it

 We have found where you can schedule a group's availability, but not
 able to find a PERSON's availability.  Need to basically be able to say
 this person is available to receive tickets from this time to that time on
 these dayswhere can I find that?


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
 wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 The information transmitted is intended only for the person or entity to
 which it is addressed and may contain confidential and/or privileged
 material.  If the reader of this message is not the intended recipient, you
 are hereby notified that your access is unauthorized, and any review,
 dissemination, distribution or copying of this message including any
 attachments is strictly prohibited.  If you are not the intended recipient,
 please contact the sender and delete the material from any computer.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
 wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: FW: ITSM Assignee - Timetable

[Rajesh Nair]

  ** I have doudt on this.


if you are following point 1 and 2 then why do you need to go
with assighment engine as the system itself takes care of visiblity of the
user in the drop down depending on the status.

Regards
Rajesh

  ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajendra Kapale
 *Sent:* 18 July 2012 11:50 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ITSM Assignee - Timetable

 ** **

 ** Below idea can be automated if you use assignment engine to do the
 assignments based on a rule.

 1) Form A which has information of all the consultant along with the shift
 timing. 

 2) an escalation written on this form which will set the availabity of the
 consutlant to not available/on vacation on the people form
 3) In your assignment rule add a qualification to select only records
 which has the availability not set to 'not available/on vacation'

 This way only assignee which are available during a timeframe will get the
 tickets assigned.

 ** **

 On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair rajesh.nair@gmail.com
 wrote:

 ** 

 Had a same requirement for me, long back but to some other reason it did
 not kick off, but had a thought of how to do it, 

 but this was going to be a manual activty for the  shift leads/manager

  

 1) Form A which has information of all the consultant along with the shift
 timing.

 2) an escalation written on this form which will set the availabity of the
 consutlant to not available/on vacation on the people form

 3) once the status is set as available the consultant is visible in the
 drop down.

  

 Had another idea, 

 instead of doing this in manual way, as soon as the consultant logs in the
 status value in the people form is set to available and this consutlant is
 see the drop down of the Group.

  

 one more a stupid idea

 pop up a window which say this consutlant is not working in this shift

  

 all this point might sound novice though :)

  

  

 regadrs

 rajesh

 On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC 
 lj.longwing@mda.mil wrote:

 No...I'm looking to say

 UserA is available Mon-Fri 8A-8P
 UserB is available Mon-Fri 8P-8A

 And during those timeframes, have User A in the assignee listand not
 when not during those timeframes...

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
 Sent: Monday, July 16, 2012 4:16 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ITSM Assignee - Timetable

 Do you mean from My profile under Support Groups -- Update Support
 Groups and Roles for individual groups or Mark All Unavailable

 Regards,

 Andrew C. Goodall
 Software Engineer
 Development Services
 ago...@jcpenney.com
 jcpenney
 6501 Legacy Drive
 Plano, TX 75024
 jcp.com


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
 Sent: Monday, July 16, 2012 5:00 PM
 To: arslist@arslist.org
 Subject: ITSM Assignee - Timetable

 Oklooking for a feature that doesn't seem to exist, but seems
 reasonable that I'm just missing it

 We have found where you can schedule a group's availability, but not able
 to find a PERSON's availability.  Need to basically be able to say this
 person is available to receive tickets from this time to that time on these
 dayswhere can I find that?


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
 www.wwrug12.com ARSList: Where the Answers Are
 The information transmitted is intended only for the person or entity to
 which it is addressed and may contain confidential and/or privileged
 material.  If the reader of this message is not the intended recipient, you
 are hereby notified that your access is unauthorized, and any review,
 dissemination, distribution or copying of this message including any
 attachments is strictly prohibited.  If you are not the intended recipient,
 please contact the sender and delete the material from any computer.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
 www.wwrug12.com ARSList: Where the Answers Are


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com

Re: ITSM Assignee - Timetable

[Rajesh Nair]

Had a same requirement for me, long back but to some other reason it did
not kick off, but had a thought of how to do it,
but this was going to be a manual activty for the  shift leads/manager

1) Form A which has information of all the consultant along with the shift
timing.
2) an escalation written on this form which will set the availabity of the
consutlant to not available/on vacation on the people form
3) once the status is set as available the consultant is visible in the
drop down.

Had another idea,
instead of doing this in manual way, as soon as the consultant logs in the
status value in the people form is set to available and this consutlant is
see the drop down of the Group.

one more a stupid idea
pop up a window which say this consutlant is not working in this shift

all this point might sound novice though :)


regadrs
rajesh

On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC 
lj.longwing@mda.mil wrote:

 No...I'm looking to say

 UserA is available Mon-Fri 8A-8P
 UserB is available Mon-Fri 8P-8A

 And during those timeframes, have User A in the assignee listand not
 when not during those timeframes...

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
 Sent: Monday, July 16, 2012 4:16 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ITSM Assignee - Timetable

 Do you mean from My profile under Support Groups -- Update Support
 Groups and Roles for individual groups or Mark All Unavailable

 Regards,

 Andrew C. Goodall
 Software Engineer
 Development Services
 ago...@jcpenney.com
 jcpenney
 6501 Legacy Drive
 Plano, TX 75024
 jcp.com


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
 Sent: Monday, July 16, 2012 5:00 PM
 To: arslist@arslist.org
 Subject: ITSM Assignee - Timetable

 Oklooking for a feature that doesn't seem to exist, but seems
 reasonable that I'm just missing it

 We have found where you can schedule a group's availability, but not able
 to find a PERSON's availability.  Need to basically be able to say this
 person is available to receive tickets from this time to that time on these
 dayswhere can I find that?


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
 www.wwrug12.com ARSList: Where the Answers Are
 The information transmitted is intended only for the person or entity to
 which it is addressed and may contain confidential and/or privileged
 material.  If the reader of this message is not the intended recipient, you
 are hereby notified that your access is unauthorized, and any review,
 dissemination, distribution or copying of this message including any
 attachments is strictly prohibited.  If you are not the intended recipient,
 please contact the sender and delete the material from any computer.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
 www.wwrug12.com ARSList: Where the Answers Are


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Friday Humor

[Rajesh Nair]

What is Effective Communication ??

Jack and Max are walking from religious service. Jack wonders whether it
would
be all right to smoke while praying.

Max replies, Why don't you ask the Priest?

So Jack goes up to the Priest and asks, Priest,may I smoke while I pray?

But the Priest says,
No, my son, you may not. That's utter disrespect to our religion.

Jack goes back to his friend and tells him what the good Priest told him.

Max says, I'm not surprised. You asked the wrong question. Let me try.

And so Max goes up to the Priest and asks, Priest, may I pray while I
smoke?

To which the Priest eagerly replies, By all means, my son. By all means.

Moral : The reply you get depends on the question you ask.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: catch the email before it is deleted

[Rajesh Nair]

Hello,

Are you talking about incomign email fucntionality??

then yes systen deletes the mail from the mailbox once read.
You can see it from the log what is happening in the backend and why it
giving error.

It will be helpful if you can post te error log

On Thu, Jul 12, 2012 at 1:50 PM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 Do you mean deleted from the mail server?

 You should have a copy in AR System Email Messages, right?

 When a record has been created in AR System Email Messages, the original
 mail is always deleted.

 You might configure your email system to keep a copy of all emails in
 another mailbox.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  dear list,
 
  when an error occurs on email submission, the Email engine deletes the
  message and logs an entry in AR System Email Error Logs.
  I need to catch the email before it is deleted.
  Is there a (simple) way to do so?
  Any help would be appreciated.
  Best
  serouche
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: catch the email before it is deleted

[Rajesh Nair]

if i am not wrong in arsystem email messages configuration form you have an
option for setting outgoing mail  do u want to delete or not
if set to know the mail remains in the email message form even if there is
error in transmitting it.

if the option is NO and still the message gets deleted then you probably
need to check for the workflow.




On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac remedy.man...@gmail.comwrote:

 i am thinking to that solution too.
 I already have a procedure to copy the email to disk before I give it to
 the email engine. But I'd like to build a workflow upon the error occurs
 So i'd like to have the email not being deleted from the Remedy database
 And to answer to Misi and Rajesh:
 - I was referring to emails that the email engine had already pulled, and
 not the one on the mail server where we have tons of copies of,
 - and looking into the logs didn't show me where to catch the email before
 the email engine deletes it.

 That would be cool if somebody would know and would share the knowledge
 It looks like that has something to do with the GUID of the email being
 generated or not ...
 cheers




 On 7/12/2012 10:55 AM, Gregory, Malcolm wrote:

 we set up a rule on the mailbox to copy the email to another folder in
 the mailbox on arrival, that way regardless of what the email engine did,
 we caught the email

 Cheers, Malcolm

 On 12/07/2012, at 6:10 PM, Remedy Maniac remedy.man...@gmail.com
 wrote:

 dear list,

 when an error occurs on email submission, the Email engine deletes the
 message and logs an entry in AR System Email Error Logs.
 I need to catch the email before it is deleted.
 Is there a (simple) way to do so?
 Any help would be appreciated.
 Best
 serouche

 __**__**
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 __**__**
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 __**__**
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: FW: TelAlert

[Rajesh Nair]

 Yes you can do it with active link set field action on when submission of
 ticket if the status of the ticket is urent/high or the user is a VIP


$PROCESS$ @@ : D:\Telalert\Telalert.exr -g $Group Name$ -m detials

the group name value should be the configuration file of telalert s/w

hope this helps you


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: 12 July 2012 5:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert

Telamon was purchased by one company that was subsequently purchased by
another company.  It is now owned by MIR3.

Dave

On Jul 11, 2012, at 5:04 PM, Longwing, LJ CTR MDA/IC 
lj.longwing@mda.mil wrote:

 I seem to remember that TelAlert belonged to Telamon which this
 article seems to support

 http://findarticles.com/p/articles/mi_m0EIN/is_1998_Dec_7/ai_53358513/

 but I can't seem to find any information for TelAlert on telamon.com...so
I have no clue

 Paging is really more of 'texting' these days anyway as technology has
 evolved...I can't tell you the last time I saw someone carrying around
 a pager.  And there are plenty of utilities available on the internet
 to be able to send and receive textingthe only thing needed on the
 reply is a command line tool that logs into Remedy and makes the
 update in the proper placewouldn't be hard to write :)



 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
 Sent: Wednesday, July 11, 2012 2:47 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: TelAlert

 That’s good too know.. Are they still around?

 I recall once even coming across a 'free' java based utility that did
paging, I do not recall where I found it, but it worked pretty good for
sending pages to standard pagers. I do not recall if it could receive any..
 It was more like an open source java script from what I recall..

 Joe

 -Original Message-
 From: Longwing, LJ CTR MDA/IC
 Sent: Wednesday, July 11, 2012 8:45 AM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: TelAlert

 Many moons ago I used TelAlert with two way pagers and updated the Work
Log of help desk tickets with the use of a command line tool provided by
telalert (if I remember correctly at least) that allowed for such an update
into Remedy...if not provided by telalert, it may have even been an ESP
tool of the daybut I know for a fact that TelAlert allows for two way
communications of SOME sort with pagers going back around a decade.

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
 Sent: Tuesday, July 10, 2012 3:22 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: TelAlert

 I have used EtherPage more than TelAlert, but to the best of my
knowledge, they are both one way communication systems that do not know
what to do with incoming communication..

 You could try to handle incoming communication through email, wherein you
could set up an Incoming Mailbox on your Email Engine, and instruct field
personnel to use that email for sending responses..

 Joe

 -Original Message-
 From: Shellman, David
 Sent: Tuesday, July 10, 2012 11:04 AM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: TelAlert

 Salehjee

 We do use TelAlert to alert for critical issues.  However it is with our
homegrown app and not ITSM.  We also only use one way messaging.

 Sorry I can't be of more help with your question.

 Dave

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Salehjee Ahmed
 Sent: Monday, July 09, 2012 8:31 PM
 To: arslist@ARSLIST.ORG
 Subject: TelAlert

 Hi

 I am trying integrate telalert with ITSM 7.6.x for critical incidents. I
would like to know if anyone has successfully done it for group paging and
also for 2 way paging.

 Thanks and I would really appreciate your reply.

 Salehjee Ahmed.

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: catch the email before it is deleted

[Rajesh Nair]

Thats was my question


 Are you talking about incomign email fucntionality??  



as said earlier one way is to auto forward this mail which is send to the
system to another mailbox, or make a form on creation of Unique id before
mail create a backup to a form.



more over  have you checked what does the error in the email error logs
says. why is the mail not being excepted by the system.


On Thu, Jul 12, 2012 at 3:32 PM, Remedy Maniac remedy.man...@gmail.comwrote:

 **
 I am concerned by incoming emails
 and I do not see any AR System Email Error Messages in my ARSystem
 installation



 On 7/12/2012 11:42 AM, Rajesh Nair wrote:

 **
 if i am not wrong in arsystem email messages configuration form you have
 an option for setting outgoing mail  do u want to delete or not
 if set to know the mail remains in the email message form even if there is
 error in transmitting it.

 if the option is NO and still the message gets deleted then you probably
 need to check for the workflow.




 On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac remedy.man...@gmail.comwrote:

 i am thinking to that solution too.
 I already have a procedure to copy the email to disk before I give it to
 the email engine. But I'd like to build a workflow upon the error occurs
 So i'd like to have the email not being deleted from the Remedy database
 And to answer to Misi and Rajesh:
 - I was referring to emails that the email engine had already pulled, and
 not the one on the mail server where we have tons of copies of,
 - and looking into the logs didn't show me where to catch the email
 before the email engine deletes it.

 That would be cool if somebody would know and would share the knowledge
 It looks like that has something to do with the GUID of the email being
 generated or not ...
 cheers




 On 7/12/2012 10:55 AM, Gregory, Malcolm wrote:

 we set up a rule on the mailbox to copy the email to another folder in
 the mailbox on arrival, that way regardless of what the email engine did,
 we caught the email

 Cheers, Malcolm

 On 12/07/2012, at 6:10 PM, Remedy Maniac remedy.man...@gmail.com
 wrote:

 dear list,

 when an error occurs on email submission, the Email engine deletes the
 message and logs an entry in AR System Email Error Logs.
 I need to catch the email before it is deleted.
 Is there a (simple) way to do so?
 Any help would be appreciated.
 Best
 serouche


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_



 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

When do the SLM filters get disabled?

[Rajesh Shinde]

Hello All,

I can see some filters which are created automatically through Service Targets 
in disabled state.
Can some one please tell me when the filters created through Service Targets 
get disabled?

As i understand when the Service target are moved to 'Invalid' or 'Disabled'  
It deletes the associated filter from the server.


Regards,
Rajesh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: BMC Remedy ITSM Vs Service Now

[Rajesh Nair]

Daniel,

you are very much on track, this person was indeed with BMC in India, i
remember he had released from BMC couple of months ago.. Don't ask me
how i know..?  :)


On Thu, Jul 5, 2012 at 6:39 PM, arslist arsl...@danielbloom.ca wrote:

 **

 There is someone with that name that has worked for BMC in India for over
 two years.

 Perhaps reverse trolling: trying to find out about the competition from a
 group that may have looked at it?

 ** **

 (There is of course no way to be sure that is who posted, and I am in no
 way implying I do know, since I don’t).

 ** **

 Daniel

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg
 *Sent:* July 5, 2012 8:14 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: BMC Remedy ITSM Vs Service Now

 ** **

 ** agreed

 On Thu, Jul 5, 2012 at 7:58 AM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:

 I say TROLL!

 1) Gmail account
 2) no identification of him/herself.

 
 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
 on behalf of Sachin [sachin.namjo...@gmail.com]
 Sent: Wednesday, July 04, 2012 4:55 AM
 To: arslist@ARSLIST.ORG
 Subject: BMC Remedy ITSM Vs Service Now



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are



 

 ** **

 -- 

 *John Sundberg*

 *Kinetic Data, Inc.*

 *Your Business. Your Process.*

 *WWRUG10 Best Customer Service/Support Award*

 *WWRUG09 Innovator of the Year Award*

 ** **

 651-556-0930 I* *john.sundb...@kineticdata.com 

 www.kineticdata.com I* *community.kineticdata.com 

 ** **

 ** **


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Incident Notifications

[Rajesh Nair]

IN case if these user's receives mail from the system for only approval,
then i would put the email address against only one user and put other's
email notification as blank.

regards
rajesh



=
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Rick Sharp
Sent: 08 June 2012 4:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Notifications



Create an external (Outlook, Notes, GMail) email group with these 5 as
members.  Send one email notification to the external group.  Each will
receive an email.



Sent via BlackBerry by ATT



-Original Message-

From: Longwing, LJ CTR MDA/IC lj.longwing@mda.mil

Sender:   Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG

Date: Thu, 7 Jun 2012 15:01:32

To: arslist@ARSLIST.ORG

Reply-To: arslist@ARSLIST.ORG

Subject: Incident Notifications



SorryI sound like such a nuby, and for that I'm sorry...but I am new to
ITSM.some help please



Remedy/ITSM 7.5



Setup:

I have 5 users, each with their own login ID's (of course).  All 5 users
belong to the same group.

I want the members of the group to be on the approval list, but I only want
a single notification sent out (for approvals at least)...and I want that
notification to be sent to a group mailbox.



How do I go about setting that up?  The config I'm working with at the
moment is that all 5 are members.  I setup a group approval, but it sends
an email to all 5 members.



___

UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: Where the Answers Are



___

UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Friday Humor

[Rajesh Nair]

Greetings.

Was going through some of the SMS's i recieved today and thought of sharing
this with you.

Damm i am afraid to use the word FRIDAY again.. hope it does not offend
any one.

Interviewer: Do you think you can handle a variety of work?
Candidate: Yes I think so, I have worked in 10 different places in the last
3 months.

Employee: I got to have salary increment. Three other companies are after
me.
Boss: Really? Which are the three companies?
Employee: The electric company, the telephone company and the gas company.

My boss walked past my desk and asked me: Why are you not working?
I replied Because I never saw you coming Sir.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Its friday again......Heaven or Hell??? Surely experienced by some of us.....

[Rajesh Nair]

One day while walking down the street a highly successful
Human Resources Manager was tragically hit by a bus and she died. Her soul
arrived up in heaven where she was met at the Pearly Gates by St. Peter
himself..

Welcome to Heaven, said St. Peter. Before you get settled in though, it
seems we have a problem. You see, strangely enough, we've never once had a
Human Resources Manager make it this far and we're not really sure what to
do with you.

No problem, just let me in, said the woman.

Well, I'd like to, but I have higher orders. What we're going to do is let
you have a day in Hell and a day in Heaven and then you can choose
whichever one you want to spend an eternity in.

Actually, I think I've made up my mind, I prefer to stay in Heaven, said
the woman

Sorry, we have rules...

And with that St. Peter put the executive in an elevator and it went
down-down-down to hell.

The doors opened and she found herself stepping out onto the putting green
of a beautiful golf course. In the distance was a country club and standing
in front of her were all her friends - fellow executives that she had
worked with and they were well dressed in evening gowns and cheering for
her. They ran up and kissed her on both cheeks and they talked about old
times. They played an excellent round of golf and at night went to the
country club where she enjoyed an excellent steak and lobster dinner.

She met the Devil who was actually a really nice guy (kind
of cute) and she had a great time telling jokes and dancing. She was having
such a good time that before she knew it, it was time to leave. Everybody
shook her hand and waved goodbye as she got on the elevator.

The elevator went up-up-up and opened back up at the Pearly Gates and found
St. Peter waiting for her.

Now it's time to spend a day in heaven, he said. So she spent the next 24
hours lounging around on clouds and playing the harp and singing. She had
great time and before she knew it her 24 hours were up and St. Peter came
and got her.

So, you've spent a day in hell and you've spent a day in heaven. Now you
must choose your eternity,

The woman paused for a second and then replied, Well, I never thought I'd
say this, I mean, Heaven has been really great and all, but I think I had a
better time in Hell.

So St. Peter escorted her to the elevator and again she went down-down-down
back to Hell.

When the doors of the elevator opened she found herself standing in a
desolate wasteland covered in garbage and filth. She saw her friends were
dressed in rags and were picking up the garbage and putting it in sacks.

The Devil came up to her and put his arm around her.

I don't understand, stammered the woman, yesterday I was here and there
was a golf course and a country club and we ate lobster and we danced and
had a great time. Now all there is a wasteland of garbage and all my
friends look miserable.

The Devil looked at her smiled and told...
...
...



Yesterday we were recruiting you, today you're an Employee

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Its friday again......Heaven or Hell??? Surely experienced by some of us.....

[Rajesh Nair]

hmm, . seems like you have do the same thing what was just a joke for
the day...


never mind  it differ
.it depends hows thing are take in what way


cheers and chill pill

On Fri, Jun 1, 2012 at 4:44 PM, Abdul Haque abdulhaqu...@gmail.com wrote:

 **
 what the nonsense subject is that
 Its friday again..Heaven or Hell???this is the place to share  info
 releted to ARS not to Days.



 On 1 June 2012 14:01, Rick Cook remedyr...@gmail.com wrote:

 **

 That's funny right there...

 Rick
  On Jun 1, 2012 5:27 AM, Rajesh Nair rajesh.nair@gmail.com wrote:

 **

 One day while walking down the street a highly successful
 Human Resources Manager was tragically hit by a bus and she died. Her
 soul arrived up in heaven where she was met at the Pearly Gates by St.
 Peter himself..

 Welcome to Heaven, said St. Peter. Before you get settled in though,
 it seems we have a problem. You see, strangely enough, we've never once had
 a Human Resources Manager make it this far and we're not really sure what
 to do with you.

 No problem, just let me in, said the woman.

 Well, I'd like to, but I have higher orders. What we're going to do is
 let you have a day in Hell and a day in Heaven and then you can choose
 whichever one you want to spend an eternity in.

 Actually, I think I've made up my mind, I prefer to stay in Heaven,
 said the woman

 Sorry, we have rules...

 And with that St. Peter put the executive in an elevator and it went
 down-down-down to hell.

 The doors opened and she found herself stepping out onto the putting
 green of a beautiful golf course. In the distance was a country club and
 standing in front of her were all her friends - fellow executives that she
 had worked with and they were well dressed in evening gowns and cheering
 for her. They ran up and kissed her on both cheeks and they talked about
 old times. They played an excellent round of golf and at night went to the
 country club where she enjoyed an excellent steak and lobster dinner.

 She met the Devil who was actually a really nice guy (kind
 of cute) and she had a great time telling jokes and dancing. She was
 having such a good time that before she knew it, it was time to leave.
 Everybody shook her hand and waved goodbye as she got on the elevator.

 The elevator went up-up-up and opened back up at the Pearly Gates and
 found St. Peter waiting for her.

 Now it's time to spend a day in heaven, he said. So she spent the next
 24 hours lounging around on clouds and playing the harp and singing. She
 had great time and before she knew it her 24 hours were up and St. Peter
 came and got her.

 So, you've spent a day in hell and you've spent a day in heaven. Now
 you must choose your eternity,

 The woman paused for a second and then replied, Well, I never thought
 I'd say this, I mean, Heaven has been really great and all, but I think I
 had a better time in Hell.

 So St. Peter escorted her to the elevator and again she went
 down-down-down back to Hell.

 When the doors of the elevator opened she found herself standing in a
 desolate wasteland covered in garbage and filth. She saw her friends were
 dressed in rags and were picking up the garbage and putting it in sacks.

 The Devil came up to her and put his arm around her.

 I don't understand, stammered the woman, yesterday I was here and
 there was a golf course and a country club and we ate lobster and we danced
 and had a great time. Now all there is a wasteland of garbage and all my
 friends look miserable.

 The Devil looked at her smiled and told...
 ...
 ...
 
 
 
 Yesterday we were recruiting you, today you're an Employee
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_




 --
 BEST REGARDS
 Abdul Haque
 +966531861850

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Its friday again .............. Surely experienced by some of us.....homour

[Rajesh Nair]

ok now i got it...

my mail is not agaist any religion.. probably i would applogise right here
in this forum, in case if i have heart any one's feeling.

here it is i changed my subject line 4 u :)

Regadrs
Rajesh




On Fri, Jun 1, 2012 at 5:19 PM, Rajesh Nair rajesh.nair@gmail.comwrote:

 hmm, . seems like you have do the same thing what was just a joke for
 the day...


 never mind  it differ
 .it depends hows thing are take in what way


 cheers and chill pill

  On Fri, Jun 1, 2012 at 4:44 PM, Abdul Haque abdulhaqu...@gmail.comwrote:

 **
 what the nonsense subject is that
 Its friday again..Heaven or Hell???this is the place to share
 info releted to ARS not to Days.



 On 1 June 2012 14:01, Rick Cook remedyr...@gmail.com wrote:

 **

 That's funny right there...

 Rick
  On Jun 1, 2012 5:27 AM, Rajesh Nair rajesh.nair@gmail.com
 wrote:

 **

 One day while walking down the street a highly successful
 Human Resources Manager was tragically hit by a bus and she died. Her
 soul arrived up in heaven where she was met at the Pearly Gates by St.
 Peter himself..

 Welcome to Heaven, said St. Peter. Before you get settled in though,
 it seems we have a problem. You see, strangely enough, we've never once had
 a Human Resources Manager make it this far and we're not really sure what
 to do with you.

 No problem, just let me in, said the woman.

 Well, I'd like to, but I have higher orders. What we're going to do is
 let you have a day in Hell and a day in Heaven and then you can choose
 whichever one you want to spend an eternity in.

 Actually, I think I've made up my mind, I prefer to stay in Heaven,
 said the woman

 Sorry, we have rules...

 And with that St. Peter put the executive in an elevator and it went
 down-down-down to hell.

 The doors opened and she found herself stepping out onto the putting
 green of a beautiful golf course. In the distance was a country club and
 standing in front of her were all her friends - fellow executives that she
 had worked with and they were well dressed in evening gowns and cheering
 for her. They ran up and kissed her on both cheeks and they talked about
 old times. They played an excellent round of golf and at night went to the
 country club where she enjoyed an excellent steak and lobster dinner.

 She met the Devil who was actually a really nice guy (kind
 of cute) and she had a great time telling jokes and dancing. She was
 having such a good time that before she knew it, it was time to leave.
 Everybody shook her hand and waved goodbye as she got on the elevator.

 The elevator went up-up-up and opened back up at the Pearly Gates and
 found St. Peter waiting for her.

 Now it's time to spend a day in heaven, he said. So she spent the
 next 24 hours lounging around on clouds and playing the harp and singing.
 She had great time and before she knew it her 24 hours were up and St.
 Peter came and got her.

 So, you've spent a day in hell and you've spent a day in heaven. Now
 you must choose your eternity,

 The woman paused for a second and then replied, Well, I never thought
 I'd say this, I mean, Heaven has been really great and all, but I think I
 had a better time in Hell.

 So St. Peter escorted her to the elevator and again she went
 down-down-down back to Hell.

 When the doors of the elevator opened she found herself standing in a
 desolate wasteland covered in garbage and filth. She saw her friends were
 dressed in rags and were picking up the garbage and putting it in sacks.

 The Devil came up to her and put his arm around her.

 I don't understand, stammered the woman, yesterday I was here and
 there was a golf course and a country club and we ate lobster and we danced
 and had a great time. Now all there is a wasteland of garbage and all my
 friends look miserable.

 The Devil looked at her smiled and told...
 ...
 ...
 
 
 
 Yesterday we were recruiting you, today you're an Employee
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_




 --
 BEST REGARDS
 Abdul Haque
 +966531861850

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are