Re: [IxDA Discuss] Colors and Usability

2009-07-15 Thread Jeff Howard
Yes, the use of color does affect the download speed of a website.
Websites with color download more slowly than websites without color.
The hexidecimal values used to specify colors can contribute several
additional bytes to HTML and CSS files. But this difference is
infinitesimal and almost certainly below the threshold for detection
by human beings using even the slowest of internet connections.

The larger concern would be how the color itself is perceived. It's
entirely possible that a darker background could appear less active
and thus slower than a white background. But the opposite effect
could also be achieved based on the skill of the designer.

Kevin Mullet, Jakob Nielsen and Bruce Tognazzini all reference the
use of color fleetingly in their writings.

// jeff


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Re: [IxDA Discuss] Colors and Usability

2009-07-15 Thread Joshua Muskovitz
It shouldn't make any difference -- the choice of color does not
affect the size of the data being downloaded.

I do agree that there could be a user perception issue, depending on
how the delay in loading overlaid graphics, background images, etc
affects the order of rendering. For example, if you had white text
(as images) over a dark background image, and the text loaded first
with the background loading last, you would see nothing (well, you'd
probably see the antialiased edges in the text, but still) until the
final background image loaded. If the colors were reversed, you would
see the text images over the plain white background immediately.


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Re: [IxDA Discuss] Colors and Usability

2009-07-15 Thread Jeff Howard
To clarify, the selection of one color over another doesn't affect
the size of the data, but the choice to specify color at all rather
than accepting the browser default color (white or gray) does affect
the size of data. But not enough to matter.

// jeff


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Re: [IxDA Discuss] Colors and Usability

2009-07-15 Thread mediametrics
I go with joshua, lets take a vey simple case of background colour in
a simple html/css website.  the background can be pumped from the css
and so i feel to my view colours (injected through the colour index
number) does not make any difference.

But with regards to perception, yes there is a whole new way of
approaching the situation.  Also this mainly goes by the view of the
corporate branding too.


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[IxDA Discuss] IxDA Düsseldorf/Köln Local Chap ter Meeting, July 21st 200 9

2009-07-15 Thread Milan Guenther
(english version further down)

Hallo,

Um kreative Köpfe verschiedenster Branchen zusammen zu bringen und einen
regen Austausch von Ideen, Visionen und Erfahrungen zu ermöglichen,
veranstalten wir das nächste Treffen des regionalen IxDA Chapter
(Interaction Design Association) in Düsseldorf/Köln.
IxDA steht dabei zwar im Speziellen für Interaction Design, die Treffen
wollen wir jedoch nicht auf dies beschränkt wissen. Uns geht es vielmehr
um Kreativität (und Austausch), obgleich analog oder digital, in Mode,
Telekommunikation oder Werbung. Aufgrund der Nähe von z.B. BBDO, Grey,
Esprit oder Vodafone denken wir interessante und vor allem internationale
Kreative zusammenbringen zu können.

Unsere IxDA Xing Gruppe steht für alle offen:
http://bit.ly/4oGVdr

Das nächste Treffen findet statt:
am Dienstag, 21. Juli 2009 um 19.00h
im Café Balthasar, Bolkerstraße 63, 40213 Düsseldorf (+49 211 322770)
(in der Altstadt, gegenüber von McDonalds)

Bei Fragen jederzeit erreichbar: (gern auch via Xing/LinkedIn)
Andree Huk @ Xing / LinkedIn
German Leon @ LinkedIn

Beste Grüße,
Andree / German

Wenn du noch Leute kennst, freuen wir uns natürlich über eine
Weiterleitung dieser Einladung.



Hello,
Creative people in Düsseldorf and Cologne unite. We aim to bring national
and international people from a diverse set of industries together in
order to facilitate casual yet intriguing discussions and exchanges of
ideas, visions and perceptions around design, business and creativity.
Although we will call it an IxDA Chapter (Interaction Design Association)
we like to keep the discussion as open as possible toward any kind of
creative profession, be it advertising, mobile communication or fashion.
Because of companies like BBDO, Grey and Vodafone, we feel positive about
a vivid and intriguing get-together of inquisitive people.

You are welcome to join the IxDA Xing group
http://bit.ly/4oGVdr

The next get-together takes place:
on Tuesday, July 21st, 2009, around 7pm
im Café Balthasar, Bolkerstraße 63, 40213 Düsseldorf (+49 211 322770)
(in the Altstadt, close to McDonalds)

Feel free to touch base with (or via Xing or LinkedIn)
Andree Huk @ Xing / LinkedIn
German Leon @ LinkedIn

Warmest
Andree / German

You are welcome to forward this invitation to other people in your
network. Thank you.



-- 
||| |  |  ||  | || | ||
milan guenther * interaction design
p +49 173 2856689 * www.guenther.cx


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Re: [IxDA Discuss] Getting a start in IxD from a technical background

2009-07-15 Thread David Little
Hi,
I asked something similar a few months back as someone in a same position --
I've got a web development background and am  hoping to move more into an
IxD role. I summarised the answers people kindly gave me in a blog post:

http://tr.im/sqAU

I don't think it says anything desperately original or which hasn't been at
least hinted at in the answers to this post but I mention it in case. In
general however, the answers were positive and supportive, which was
encouraging.

Personally, my approach is to try to take on more IxD / usability work in my
current role -- which luckily is being supported. I'm also trying to do some
work on the side, even personal projects, as and when I can. I hope that
will allow me to build up more of a design-focused portfolio.

I've also taken a postgrad-level course in UI design, but not a Master's.

Good luck -- I look forward to hearing about your experiences :)

Cheers,
David

2009/7/14 Mike Myles mmyles2...@yahoo.com

 I'm surprised someone with a MS in HCI is not considered qualified
 for an IxD role. What do they see as your skill deficiencies? Is it
 primarily an experience issue (too senior a post), or do they feel
 you are lacking some specific training?

 As far as I'm concerned, some reasonable level of competence in
 development technologies is a necessary qualification for a well
 rounded interaction designer. It's not the only skill one needs, but
 it's certainly not a detriment to have.


 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[IxDA Discuss] Software Design Models and/or Design Patterns

2009-07-15 Thread Dave Wood
Hi colleagues,

Can anyone point me in the right direction to some key/seminal
research on:

• software design models
• design or represented models

and any guidance on whether Design Patterns is just a synonym for
Design Models or something different. I have a few academic papers
that cite Christopher Alexander's name.

Any help would be greatly appreciated.

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[IxDA Discuss] Interaction Design in the Middle East Northern Africa

2009-07-15 Thread juan leal
I am trying to expand my projects to the Middle East area (from Turkey
to United Arab Emirates). However, I cannot find any reliable resource
related to this topic. The same happens when I try to search around
big Moroccan cities. 

Is the IxD thing sooo down in these regions? Anybody out there knows
a bit more about this? I would really appreciate any feedback.

Cheers,

Juan

--
Juan Leal
Seisdeagosto.com

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[IxDA Discuss] [EVENT] UX Book Club NYC: Thursday, July 30

2009-07-15 Thread Cindy Chastain
Hello Gentle Readers,

If you haven't started reading, now's the time to do it!  We've had a bit of
a stretch since the last gathering so we wanted to remind you of our next
one, just two weeks away.

And if you haven't RSVP'd it's still not too late to grab a copy of Nudge,
get in a read and join us for some scintillating talk about the persuasive
nature of our choices---ripe convo for anyone involved in user experience.

The book club will be gathering on Thursday, July 30.  Please RSVP on our
Facebook event page:

http://www.facebook.com/event.php?eid=95217871299ref=ts

Hope the summer (finally here) is treating you well.  Hope to see you at the
book club!

Cheers,
Cindy



UX Book Club NYC Facebook group:

http://www.facebook.com/group.php?gid=52191216814

UX Book Club wiki:

http://www.uxbookclub.org/doku.php

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Re: [IxDA Discuss] User reaction to a lack of ratings and reviews

2009-07-15 Thread jason
Micheal,

That's a good question. As far as solid research goes, I haven't
come across it, though I'll keep my eyes open.  

Wearing my user hat, if I saw 0 stars/0 reviews everywhere, I would
probably get the impression that this site doesn't have a
community.

I'm having a similar challenge at my company
(http://languageinternational.com). We don't have reviews or ratings
yet, but we do have a few testimonials. 

One possible solution could be to only show the stars or reviews when
you have 1 or more. As in, don't even show the header Reviews
unless you actually have some. That way you can provide value when
you have it, and avoid giving the impression that nobody is home when
you don't have ratings/reviews.

Good luck,

Jason R.

-- 
Jason Robb
http://jasonrobb.com
http://uxboston.com
http://uiscraps.tumblr.com 


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Re: [IxDA Discuss] User reaction to a lack of ratings and reviews

2009-07-15 Thread adrian chan
Another option is to have somebody go through and review each item  
once. I know it seems disingenuous, but frankly it's the solution most  
often used. Hiding the ratings until you have one results in UI  
inconsistency. The problem you're having has to do with user  
participation -- sometimes you just need to seed the site and userbase.


adrian


One possible solution could be to only show the stars or reviews when
you have 1 or more. As in, don't even show the header Reviews
unless you actually have some. That way you can provide value when
you have it, and avoid giving the impression that nobody is home when
you don't have ratings/reviews.



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Re: [IxDA Discuss] User reaction to a lack of ratings and reviews

2009-07-15 Thread Joshua Porter
As Adrian mentions, seeding is a bit unethical, as the reviews aren't  
authentic. (keeping reviews authentic is an ongoing problem all the  
time, however)


Another idea is to reward first reviewing behavior.

So, give people a special badge on their profile when they review an  
item first.


Yelp does this for business reviews. You can see an example here:

http://www.yelp.com/user_details?userid=AgzHzIzC6ZHTKgker0egAg

Notice that this person has 50 firsts. (in the left-hand column)

This method has several positive effects.

1) It gets the item in the database (hugely important for user- 
generated content sites like Yelp)
2) It gets a review active for that item (thus getting over the hurdle  
in question)
3) It rewards users in a unique way (people recognize this distinction  
as different than a simple review).


This method is a win-win for both the site and users.

Josh


On Jul 15, 2009, at 9:48 AM, adrian chan wrote:

Another option is to have somebody go through and review each item  
once. I know it seems disingenuous, but frankly it's the solution  
most often used. Hiding the ratings until you have one results in UI  
inconsistency. The problem you're having has to do with user  
participation -- sometimes you just need to seed the site and  
userbase.


adrian


One possible solution could be to only show the stars or reviews when
you have 1 or more. As in, don't even show the header Reviews
unless you actually have some. That way you can provide value when
you have it, and avoid giving the impression that nobody is home when
you don't have ratings/reviews.



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Re: [IxDA Discuss] User reaction to a lack of ratings and reviews

2009-07-15 Thread C K Vijay Bhaskar
As a user, I typically dont go and start rating - depending on my
mood, time available, usefulness of the content etc on product pages.

Also I have seen many users who do a random rating just to
complete a process without giving away the actual feel/usefulness of
the product.
The other way I can think of is to display how many people have
visited the page and the time that they have spent on the page. Even
though they may not have rated the product, this measure could be a
good indicator on how many people visit and time that they may have
spent on the page.
This data can be tinkered to assess the content etc and decide if the
product page, its description etc was in fact readable or useful. 
Hope this helps. 


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Colors and Usability

2009-07-15 Thread stevenitz
From a purely graphic design standpoint it has been clearly proven
that black text on a white background is easier to read than white on
black. Anything in between the two would be a judgement call.

If you were mainly presenting video with a little text description a
dark background would focus the user on the video window.

If your site is mainly text, a light background would be the better
choice.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[IxDA Discuss] Distance Learning Option for M.S in Human Computer Interaction(HCI)

2009-07-15 Thread Sajitha Jose
I am  looking to do my M.S in Human Computer Interaction.I prefer
distance learning as I want to be with my family.

Does anybody know about the HCI course at Depaul University,Chicago
and the HCI course at Iowa State University?

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[IxDA Discuss] Keyboard slope angle and key-cap shape

2009-07-15 Thread majid dadgar
Greetings,

I was wondering if there is any registered standard slope angle for
keyboards?
also I was wondering if this current square key-cap is a standard or we
could have them in other shapes?

Regards,
Majid.

-- 
Industrial Design, BA,
University of Tehran.
- - - -  -   -   -   --  -  -   -
P.O.Box: 15635-119, Tehran, Iran.
- - - -  -   -   -   --  -  -   -
: : once upon a time Design : :
http://1to3Design.blogspot.com
- - - -  -   -   -   --  -  -   -

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Re: [IxDA Discuss] Colors and Usability

2009-07-15 Thread Michael Micheletti
A couple more links for you:

Colorblindness simulator:
http://colororacle.cartography.ch/

Accessibility in Interaction Design course at the Open University:
http://openlearn.open.ac.uk/course/view.php?id=2057

NASA/Ames Research Center - Designing with Luminance Contrast:
http://colorusage.arc.nasa.gov/design_lum_0.php
These guys have great info and examples at their site, recommended.

Michael Micheletti


On Tue, Jul 14, 2009 at 11:24 PM, C K Vijay Bhaskar 
ckvijaybhas...@gmail.com wrote:

 One of the sites that talks on color and usability is :
 http://www.colormatters.com/usability.html. You can also google for
 more info on this topic.

 About the color and download speed:
 The fact is that any information over the internet is just binary
 data that is processed via the user's computer. The speed would
 depend on the connection speed, the inflow of color information, the
 ability of the browser to decipher the color based on its internal
 algorithm and properties and finally the ability of the graphic chip
 on the mother board to aid in the processing of the color on the
 user's screen. With the current advancement of technology, all this
 happens in a matter of milliseconds or less.

 Hope this helps.


 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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-- 
Michael Micheletti
michael.michele...@gmail.com

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Re: [IxDA Discuss] User reaction to a lack of ratings and reviews

2009-07-15 Thread Jason Robb
Adrian,

With regards to hiding ratings:

Zappos, for instance, hides the ratings on the search results page,
until the shoe has been rated.

http://www.quicksnapper.com/files/1946/5248341084A5DFBFF1CD89_m.png



Being consistent for the sake of consistency isn't a good reason to
be consistent. Hiding the ratings in this case for unrated shoes
reduces the noise on the page. This is helpful, and well done, I
think.

Cheers,

Jason R.

-- 
Jason Robb
http://jasonrobb.com
http://uxboston.com
http://uiscraps.tumblr.com


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Re: [IxDA Discuss] User reaction to a lack of ratings and reviews

2009-07-15 Thread adrian chan

Jason,

Not sure I like the zappos approach. Visually, i would prefer to have  
the ratings even if they're blank. For consistency's sake ;-)   (If  
consistency isn't desired for its own sake, then for what else?) Now  
that's just a visual argument. In terms of what it indicates, the lack  
of ratings to me indicates the same thing as an unrated rating. So I  
dont see how they've solved that in any way: no ratings here, next to  
all the other shoes that do have ratings, just says no rating ... Or  
so it seems to me. To me absence of the ratings can be noise -- when  
something seems to be missing, isnt that the same kind of noise as  
something that's not yet filled out?


We're splitting hairs, but that's what we do well.

On a side note, this opens a back door to social interaction design  
and social usability matters: A ratings system has two social  
functions: to encourage the act of rating by user; to display average  
ratings. Interestingly, my suggestion favors the former; yours I think  
favors the latter. My suggestion is to leave ratings in there -- we  
want user to rate -- and if needs be then have one user rate just to  
seed the activity. Your suggestion is to remove it because it doesnt  
show anything, which is totally valid and true.


How would we design a principle here? If the input element also  
provides a social connotation, which function prevails? The call to  
action or the display of data?


Personally this is why I think a lot of social design elements  
introduce social bias and distortion : input mechanisms are the  
display mechanisms also. But that's another topic


thoughts?

adrian



With regards to hiding ratings:

Zappos, for instance, hides the ratings on the search results page,
until the shoe has been rated.

http://www.quicksnapper.com/files/1946/5248341084A5DFBFF1CD89_m.png

Being consistent for the sake of consistency isn't a good reason to
be consistent. Hiding the ratings in this case for unrated shoes
reduces the noise on the page. This is helpful, and well done, I
think.

Cheers,

Jason R.



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Re: [IxDA Discuss] Colors and Usability

2009-07-15 Thread j . scot
Another endorsement of the NASA site... it's useful when dealing with
unenlightened execs as they see NASA as indisputably authoritative.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[IxDA Discuss] persuasive, authoritative, presentation justifying formal design process?

2009-07-15 Thread j . scot
Can anyone recommend a persuasive, unquestionably authoritative
presentation on why a formal design process, characterized by
progress toward increasing precision -- for hardware AND software --
makes good business sense?

I've got a VP that doesn't have the time or patience to read
anything too lengthy, who's an electronics engineer, struggling to
understand the needs of the burgeoning software department under
him.

Too much design jargon will be a turn-off. 

Perhaps a presentation on slide-share? Something by the CEO, or Chief
Engineer of an electronics manufacturing Fortune 500 maybe? 

I could write up and email citing references from my own personal
library (Buxton, Cooper, Goodwin, Saffer, Unger, etc.), but it would
take more time to do that than I have, and I think something more
visual and auditory would be most effective. 

I got a LOT of good insight from another thread in which Scott Berkun
comments on pitching UCD (http://www.ixda.org/discuss.php?post=41562),
but this is a little different.

Help me Obi-wan Kenobi... you're my only hope.

Many thanks in advance!!

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Re: [IxDA Discuss] Notes in Omnigraffle

2009-07-15 Thread Sidney Blank
We use illustrator and indesign to draw wireframes. We submit review
packages to the client using PDF and ask for comments to be made in
that document so that everything is in one place.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[IxDA Discuss] to do list transitions/animations

2009-07-15 Thread Julie Stanford
I am looking for some good examples of transitions in a to do list when
items get removed and other items get added. I have looked at th yahoo
library of transitions and found the self-healing and fade out/in
transitions, but I am looking for examples of a more complicated case where
several to do items get removed at once and several other new ones get added
(i.e. when the user returns to the to do list after doing things elsewhere
in the app).  The basic cases where one to do item is removed and the rest
slide up or one to do item is added and the rest slide down is easy.but I am
wondering if people have created a successful transition for the more
complex case or if it is just going to look strange. 

 

Julie

 

 

_

Julie Stanford
Principal, Sliced Bread Design

650-969-0400 x706

 


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[IxDA Discuss] Is it time to grit my teeth and bear it?

2009-07-15 Thread Alan Wexelblat
I think I know the answer to this but I want to present the case study
for general input.  Maybe someone has some brilliant idea I haven't
thought of.

Situation: I'm building a large new application for helpdesk/customer
support/operations people.  The major use cases for this product are
input of new information such as when a new customer starts up with us
or a new person joins an existing customer (about 30% of the time).
This also includes use cases for when an existing record is to be
edited.

The 70% use cases revolve around search and look-up of information,
including by people who aren't authorized to edit things anyway or who
just need to find a piece of information.

In response to an early set of mock-ups that focused on the inputs,
the users asked for there to be view-only screens.  They are concerned
about inadvertent or unauthorized data change.

So this Monday I presented a new set of mock-ups including both edit
and view modes.  The design calls for them to be very different,
with the view screens optimized for quick scanning.  Due to the
complexity of the underlying data, the input screens have dozens of
extra options that might be selected.

End set-up.

The presentation included developers and the dev manager.  During the
presentation, the developer said that he had been planning to make the
view screens be the same as the edit screens but with all the input
controls turned off / made inactive. The manager, with one eye clearly
on the delivery schedule, leaped on this suggestion as a way to speed
up his project.

I tried to point out how ugly and clumsy that would make the screens
and the user representative more or less saw my point and agreed. I
pointed out that it would tak e the users longer to get everything
done with screens full of inoperable controls. But I don't think
Development is going to budge.

The trouble here is that the user is going to suffer a death by a
thousand cuts.  No use cases are going to be blocked by this decision;
it just means that every single action the users want to take will be
more awkward and take longer.  (How much longer is difficult to
quantify just from the paper prototypes, but my guess is that it's a
few seconds more on each operation.)  We're a high-service operation,
so the people using this app aren't going to be measured by the minute
like a call center.

So the question is whether I want to try to fight for the extra
development time to implement proper viewing/scanning-oriented screens
or just throw in the towel and let the users suffer. I can't marshal
data to back up my professional intuition (not least because the
project is already late and taking the time to gather the data to
prove my point would put us even farther behind) but I'd bet a mighty
fine dinner that doing things the programmer's way is going to cause
pain and suffering.

Sigh.
--Alan

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Re: [IxDA Discuss] Is it time to grit my teeth and bear it?

2009-07-15 Thread Anne Hjortshoj
I think you need to answer the question, What is the actual cost to
the business of slowing down the process of finding data?

Multiply the additional time it takes to use a view-only interface by
the dollar cost per minute to the company of a rep's time, and you'll
have a concrete reason to create a more usable interface.

Unfortunately, the only way to get a measure of the difference in time
needed between the two approaches is to conduct usability tests, which
may not be part of the development budget (perhaps?).

Hope that helps.

-Anne

On Wed, Jul 15, 2009 at 3:10 PM, Alan Wexelblatawexelb...@gmail.com wrote:
 I think I know the answer to this but I want to present the case study
 for general input.  Maybe someone has some brilliant idea I haven't
 thought of.

 Situation: I'm building a large new application for helpdesk/customer
 support/operations people.  The major use cases for this product are
 input of new information such as when a new customer starts up with us
 or a new person joins an existing customer (about 30% of the time).
 This also includes use cases for when an existing record is to be
 edited.

 The 70% use cases revolve around search and look-up of information,
 including by people who aren't authorized to edit things anyway or who
 just need to find a piece of information.

 In response to an early set of mock-ups that focused on the inputs,
 the users asked for there to be view-only screens.  They are concerned
 about inadvertent or unauthorized data change.

 So this Monday I presented a new set of mock-ups including both edit
 and view modes.  The design calls for them to be very different,
 with the view screens optimized for quick scanning.  Due to the
 complexity of the underlying data, the input screens have dozens of
 extra options that might be selected.

 End set-up.

 The presentation included developers and the dev manager.  During the
 presentation, the developer said that he had been planning to make the
 view screens be the same as the edit screens but with all the input
 controls turned off / made inactive. The manager, with one eye clearly
 on the delivery schedule, leaped on this suggestion as a way to speed
 up his project.

 I tried to point out how ugly and clumsy that would make the screens
 and the user representative more or less saw my point and agreed. I
 pointed out that it would tak e the users longer to get everything
 done with screens full of inoperable controls. But I don't think
 Development is going to budge.

 The trouble here is that the user is going to suffer a death by a
 thousand cuts.  No use cases are going to be blocked by this decision;
 it just means that every single action the users want to take will be
 more awkward and take longer.  (How much longer is difficult to
 quantify just from the paper prototypes, but my guess is that it's a
 few seconds more on each operation.)  We're a high-service operation,
 so the people using this app aren't going to be measured by the minute
 like a call center.

 So the question is whether I want to try to fight for the extra
 development time to implement proper viewing/scanning-oriented screens
 or just throw in the towel and let the users suffer. I can't marshal
 data to back up my professional intuition (not least because the
 project is already late and taking the time to gather the data to
 prove my point would put us even farther behind) but I'd bet a mighty
 fine dinner that doing things the programmer's way is going to cause
 pain and suffering.

 Sigh.
 --Alan
 
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-- 
Anne Hjortshoj | anne...@gmail.com | www.annehj.com | Skype: anne-hj

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Re: [IxDA Discuss] Interaction design can affect everyone, not just people who own a computer. What does this mean for IxD?

2009-07-15 Thread David Rondeau
I recently ran across another good example of interaction design that
affects people who don't even own a computer or use one at work.

Traci Lepore wrote about the problems with Bank of America's new ATM
machines on her blog at
http://traciuxd.wordpress.com/2009/07/14/why-does-it-take-me-twice-as-long-at-the-new-atms-boa/

It's another good example of the disconnect between the actual
end-user and the maker of the product. The effects of free market
capitalism may be negated (because the end-user doesn't buy the
product, but must still use it), but I suspect the problem is still
going to negatively affect Bank of America's brand perception.

-dave

David B. Rondeau 
Design Chair 
InContext Design ( http://www.incontextdesign.com )

http://twitter.com/dbrondeau


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Re: [IxDA Discuss] Is it time to grit my teeth and bear it?

2009-07-15 Thread Joshua Muskovitz
The extra development cost is a red herring. Producing a simpler
read-only display screen is trivially easy in terms of dev cost, and
if they are doing their implementation correctly, should be literally
a one-line change when the new screen is functional.

The programmer is (a) being lazy, and (b) being stupid. It is
actually *more* work to make a single UI that has a read-only mode
than it is to make two UIs.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Interaction design can affect everyone, not just people who own a computer. What does this mean for IxD?

2009-07-15 Thread Joan Vermette
I'm surprised that this post did not talk about the fairly random  
sound 'cues' the new machines offer: the constant insistent bing  
sound that does not stop immediately when the user responds  
correctly.  I find that really unsettling.  Is the machine yelling at  
me?  At itself?


Plus, if you happen to visiting a teller within earshot of the ATMs,  
the clamor is amazing.  Talk about a bad experience.  What *were* they  
thinking?



On Jul 15, 2009, at 8:28 AM, David Rondeau wrote:


I recently ran across another good example of interaction design that
affects people who don't even own a computer or use one at work.

Traci Lepore wrote about the problems with Bank of America's new ATM
machines on her blog at
http://traciuxd.wordpress.com/2009/07/14/why-does-it-take-me-twice-as-long-at-the-new-atms-boa/

It's another good example of the disconnect between the actual
end-user and the maker of the product. The effects of free market
capitalism may be negated (because the end-user doesn't buy the
product, but must still use it), but I suspect the problem is still
going to negatively affect Bank of America's brand perception.

-dave

David B. Rondeau
Design Chair
InContext Design ( http://www.incontextdesign.com )

http://twitter.com/dbrondeau


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Joan Vermette
email: jayeff...@mac.com
primary phone: 617-495-0184






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Re: [IxDA Discuss] Is it time to grit my teeth and bear it?

2009-07-15 Thread Bryan Minihan
Alternatively, you can take the programmer's proposed design, and
find a compromise that gets it closer to what you believe is more
efficient.

It seems like the disabled controls are the sticking point, so find a
way to hide them, instead, or design the Edit page in such a way that
it threads the needle between efficient editing and efficient
viewing.

Sounds like you have a great idea (for the users), and he has a great
idea (for the timeline, which sounds like the critical path here) -
one of you just could work toward the other.  

If the PM is already sold on the developer's concept, it sounds like
you'll have to do the working =]

I hate that position, and feel for you...good luck


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Re: [IxDA Discuss] User reaction to a lack of ratings and reviews

2009-07-15 Thread Diana Wynne
I'd rather see a blank than read a review that was only written to solve a
UI problem.

Yelp's firsts do reward a certain kind of competitive behavior. It doesn't
mean those people's opinions are particularly reliable.

Diana

On Wed, Jul 15, 2009 at 9:31 AM, adrian chan adr...@gravity7.com wrote:

 Jason,

 Not sure I like the zappos approach. Visually, i would prefer to have the
 ratings even if they're blank. For consistency's sake ;-)   (If
 consistency isn't desired for its own sake, then for what else?) Now that's
 just a visual argument. In terms of what it indicates, the lack of ratings
 to me indicates the same thing as an unrated rating. So I dont see how
 they've solved that in any way: no ratings here, next to all the other shoes
 that do have ratings, just says no rating ... Or so it seems to me. To me
 absence of the ratings can be noise -- when something seems to be missing,
 isnt that the same kind of noise as something that's not yet filled out?

 We're splitting hairs, but that's what we do well.

 On a side note, this opens a back door to social interaction design and
 social usability matters: A ratings system has two social functions: to
 encourage the act of rating by user; to display average ratings.
 Interestingly, my suggestion favors the former; yours I think favors the
 latter. My suggestion is to leave ratings in there -- we want user to rate
 -- and if needs be then have one user rate just to seed the activity. Your
 suggestion is to remove it because it doesnt show anything, which is totally
 valid and true.

 How would we design a principle here? If the input element also provides a
 social connotation, which function prevails? The call to action or the
 display of data?

 Personally this is why I think a lot of social design elements introduce
 social bias and distortion : input mechanisms are the display mechanisms
 also. But that's another topic

 thoughts?

 adrian


 With regards to hiding ratings:

 Zappos, for instance, hides the ratings on the search results page,
 until the shoe has been rated.

 http://www.quicksnapper.com/files/1946/5248341084A5DFBFF1CD89_m.png

 Being consistent for the sake of consistency isn't a good reason to
 be consistent. Hiding the ratings in this case for unrated shoes
 reduces the noise on the page. This is helpful, and well done, I
 think.

 Cheers,

 Jason R.


 
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Re: [IxDA Discuss] Notes in Omnigraffle

2009-07-15 Thread pauric
Hi Anthony, I'm curious about your workflow where the annotations
have to be numbered.  Is this an IA process thing?  Could you go in
to more detail about where the existing Omnigraffle notes fails?
(which appear as tooltips in omni  traditional pdf notes when
exported) While there's flaws with the design I do like the
requirements linking capability with Outliner

For the unfamiliar, see 'notes' on;
http://www.omnigroup.com/applications/OmniGraffle/pro

I've found it to be sufficient with the exception that exported pdfs
cannot have further notes added which kills my collaborative review
workflow, but thats a different issue.

Just curious, I'd like to understand what you're doing a bit better
- thanks

/pauric


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[IxDA Discuss] Design Pattern: Language Toggle

2009-07-15 Thread Erin Lynn Young
I'm seeking good examples of persistent language toggles/controls. 
My application will actually support only English  Spanish but I'd
love any good examples.

Thanks!


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Re: [IxDA Discuss] Software Design Models and/or Design Patterns

2009-07-15 Thread C K Vijay Bhaskar
Here are a few thoughts:
Models are very different than patterns. Cognitively, a pattern is a
recurring phenomenon, widely used and accepted for representation of
common or similar visual/non-visual elements. A model on the other
hand can be a set of rules and guidance that can help in the creation
of a pattern or a group of patterns. Typically, the patterns become
patterns only when they are in use by many users. Otherwise it is
just another piece of code or interface. Also a model can be refined
only when there is a proper flow of information from the usage of the
patterns. So in effect each one feeds the other for mutual symbiotic
growth, but are not the same. 

For your query on design model, there are many process steps, but as
a concise one, the only one that I had seen in the past was called
the usability maturity model. The link is here:
http://www.processforusability.co.uk/Usability_test/html/umm.html

Hope this helps.  


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Re: [IxDA Discuss] Keyboard slope angle and key-cap shape

2009-07-15 Thread C K Vijay Bhaskar
I am not sure of the angle as it would vary I suppose from company to
company as there is always an optimum range of the angle of the
keyboard - that would conform to reduction of stress to the wrist.
But for the surface shape of the key-cap, I do believe that the
surface area of the key cap is an essential interaction factor to
enable users to type effortlessly on the key board. The hit rate of a
adept user on the surface of a key cap does vary depending on the
shape of the key cap.
From an anatomy perspective, the fingers tips are not flat, but
slightly beveled. The softness of the finger tips enable the bevel to
become flat and cover more surface area only if the key cap is flat.
More surface area in contact would mean higher probability of hitting
the right key with the right amount of pressure. 
If the key cap is not square, but a rectangle or an oval - with a
flat surface, it would consume a larger area in terms of placement of
the rectangular or oval/circle keys. However, the oval or circular
keys would have larger gaps between each key, while the rectangular
one could result in longer, or wider or both shape of the key board. 
Apart from these there are other aspects related to relearning and
adoption to the new shape etc which is not cost effective. 
Hope this helps. 


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[IxDA Discuss] The infamous \'generic gray head\' icon: Your design experiences, stats?

2009-07-15 Thread Dana
Hi everyone,

I'm currently involved in a spirited discussion about the usefulness
of those beloved 'generic gray head' placeholder icons. (You know,
the ones in address book applications, IM clients, and other spots
where a user might want to assign a personal image to a contact or
other entity.)

I think it's reasonable to assume that 'many' or 'most' people
don't go to the trouble of manually changing these. I'd like to
have more to support my theory, but a cursory web search on this
topic hasn't turned up much.

Have any of you had an experience that would back up or refute this
hypothesis? Even better, have you run across any studies or stats
along these lines?

Thanks so much,
Dana


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[IxDA Discuss] Interaction Designer - IndustryNext LLC

2009-07-15 Thread Erica Brown-Myrie
IndustryNext is looking for an Interaction Designer who is passionate
about designing intuitive and effective user experiences. The
Interaction Designer is primarily concerned with the organization,
flow, and usability of the solution and not its look and feel. The
Interaction Designer will be part of the creative team, report to the
Creative Lead and work across multiple disciplines to design
award-winning user experiences. If you are looking for an opportunity
to design for mobile, touch screen, interactive TV, web and other
cutting edge platforms, you are the person we are looking for.

IndustryNext is a technology and design firm delivering innovative
digital products and services to clients and consumers using the
latest emerging technologies. We collaborate with leading media
companies to launch compelling interactive consumer experiences that
are utilized by millions of users.
 
Responsibilities:
•   Research, explore and understand the context of a particular user
experience, including competitive landscape of any existing
applications 
•   Lead research regarding the user and user experience; investigate
and understand the needs of users while balancing client and business
requirements 
•   Explore design concepts and approaches using tools such as
personas, task analyses, page flows, wireframes, interaction models,
etc as appropriate 
•   Present work-in-progress and final design deliverables to client
teams 
•   Document architectural and interaction designs using industry
standard tools 
•   Facilitate internal brainstorms and client team meetings as needed

Requirements:
•   3 – 5 years of experience designing custom web and software
solutions in a consulting or agency environment 
•   Demonstrated expertise in human interface guidelines, industry
standards and best practices. Web, interactive TV, mobile or touch
screen experience is preferred 
•   Relevant experience in the Information, Media and Entertainment
industries a plus 
•   Ability to work in a highly-collaborative environment while also
being able to focus on independent work 
•   Excellent problem solving skills 
•   Strong presentation and communication skills. Ability to negotiate
effectively with a client and represent particular design decisions 
•   B.A. in Human Factors, HCI, Cognitive Science, Computer Science, or
related field preferred 
•   Proficiency in: Adobe CS, Visio, Omnigraffle, HTML, CSS 
•   Technical skills should include a thorough understanding of HTML,
CSS, XML, AJAX along with the ability to design for presentation
platforms such as Flash, Flex and AIR 
Salary is commensurate with experience and we offer a comprehensive
benefit package. 

To apply for this position please send resume, cover letter and
salary requirements to candidate...@industrynext.com, please be sure
to put “Interaction Designer” in the subject line.  We thank you for
your interest but only short listed candidates will be contacted.


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Re: [IxDA Discuss] User reaction to a lack of ratings and reviews

2009-07-15 Thread Michael Etgen
Well, the particular angle I'm thinking about here is more of the
shopper evaluating products versus a customer coming back to
rate/review.  

Are there particular behavior patterns we see when a shopper finds a
product with no reviews/ratings that looks good?  

If the same product has ample ratings/reviews elsewhere but not here,
what is the user's perception (this site stinks or is untrustworthy?)
and how does it affect their behavior?  If the same product has few or
no ratings/reviews at all anywhere, then what's my
perception/behavior?  

- Michael


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Re: [IxDA Discuss] Design Pattern: Language Toggle

2009-07-15 Thread Jason Robb
Hi Erin,

By language controls do you mean something like a drop-down box to
select the translation of the site?

If so, I started a thread on this recently. Here:
http://www.ixda.org/discuss.php?post=42722

And see this, too: http://www.ixda.org/discuss.php?post=42588

Cheers,

Jason R.

-- 

Jason Robb
http://jasonrobb.com
http://uxboston.com
http://uiscraps.tumblr.com


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Re: [IxDA Discuss] Writing for Information Scent?

2009-07-15 Thread mbloomstein
Becky, sounds like some of your frustration is in addressing the gap
between the architecture of experiences and the content contained in
those experiences. The latter is typically the purview of content
developers, but usually under the guidance and direction of content
strategists.  While content strategy often addresses issues of
category nomenclature and site-wide parity and consistency--all key
to helping users sniff out information--it can also prescribe
page-level consistency and cohesion.

I've found Joseph Williams' Style: Ten Lessons in Clarity and
Grace (sixth edition if you can find it) to be an excellent guide
to writing for information scent.  Specifically, he addresses
consistency and cohesion within sentences, paragraphs, sections of
pages, and across site categories.  In a way, good structure is very
fractalized, with the largest chucks (categories) mimicking the
internal structure of the smallest elements (sentences) if they are
organized well.  

Good organization was one of the big things I learned from his
chapter on cohesion and coherence. Cohesion addresses the sense of
flow: start sentences/paragraphs with known or familiar information,
and let that lead into new information.  Let one element flow to the
next, judiciously incorporating repetition, passive voice, and
parallelism to lead the reader from old to new. Ensure that structure
stays on course. That's where coherence comes in. Coherence addresses
the sense of focus. Sentences can hang together well, but lose their
way by the end of a paragraph.  Paragraphs that hew closely to a
single topic--such as this does, to organization--can maintain both
cohesion and coherence.

Hope this and that Williams book help.


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Re: [IxDA Discuss] Design Pattern: Language Toggle

2009-07-15 Thread Erin Lynn Young
Thanks Jason, this will really help!


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Re: [IxDA Discuss] Software Design Models and/or Design Patterns

2009-07-15 Thread Dave Wood
Thanks that was concise and very helpful. Your comments and link will
be very useful, especially the mutual symbiotic growth aspect.

Can anyone add to Vijay's suggested further reading, especially any
comments from collegues who have experience of the the usability
maturity model? 


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Re: [IxDA Discuss] Software Design Models and/or Design Patterns

2009-07-15 Thread J. Ambrose Little
On Tue, Jul 14, 2009 at 10:43 PM, Dave Wood i...@bazaar.me.uk wrote:

 and any guidance on whether Design Patterns is just a synonym for
 Design Models or something different. I have a few academic papers
 that cite Christopher Alexander's name.


Yes, for seminal work, Alexander is the (physical architecture) design
patterns guy.  I recommend his *The Timeless Way of Building*.  For software
design patterns from a slightly more academic perspective, this is maybe a
good start: http://hillside.net/patterns/about/.

Lots of folks have built on these ideas in the software industry.

I'll let you draw your own conclusions about how they relate to what you
think of as design models.

-Ambrose Quince Little ;)

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Re: [IxDA Discuss] [EVENT] Agile Experience Design Round Table in NYC

2009-07-15 Thread Anders Ramsay
Hi Everyone - the date for this event is *July* 21, not Aug 21, as
stated below. Sorry for any confusion!

On Tue, Jul 14, 2009 at 5:49 PM, Anders Ramsayande...@gmail.com wrote:
 For those of you in the NYC area and interested in discussing the
 intersection between Agile and UX, join us for an Agile Experience
 Design Round Table this coming Tue. Aug 21.  Space is limited, so
 don't delay RSVP'ing if you'd like to attend.

 Event Details and RSVP at
 http://www.meetup.com/Agile-Experience-Design/

 Hope to see you there!

 -Anders


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Re: [IxDA Discuss] The infamous \'generic gray head\' icon: Your design experiences, stats?

2009-07-15 Thread J. Ambrose Little
On Wed, Jul 15, 2009 at 7:37 AM, Dana d...@danasmithdesigns.com wrote:

 I think it's reasonable to assume that 'many' or 'most' people
 don't go to the trouble of manually changing these. I'd like to
 have more to support my theory, but a cursory web search on this
 topic hasn't turned up much.


I'm curious what you want to do as an alternative. ?  Just not have profile
images?

I brief glance at my twitter feed where I follow 800+ people, I see
basically none that have not customized it.

That said, surely there are contexts where allowing for a profile image
doesn't help much or is not appropriate.  But if it is easy enough to do and
will be seen by folks who maybe don't otherwise know you, I think folks
generally like to put something visual out there to sort of make a statement
about themselves or even simply a head shot.  I guess it depends on the
audience and purpose, though.

-a

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Re: [IxDA Discuss] Interaction Designer - IndustryNext LLC

2009-07-15 Thread Elizabeth Bacon
Job posts to this list are required to place the location of the  
position in the subject line. Please see: http://www.ixda.org/about_guidelines.php 
, section: Posting Job Listings.


Cheers,
Liz




On Jul 15, 2009, at 11:53 AM, Erica Brown-Myrie wrote:


IndustryNext is looking for an Interaction Designer who is passionate
about designing intuitive and effective user experiences. The
Interaction Designer is primarily concerned with the organization,
flow, and usability of the solution and not its look and feel. The
Interaction Designer will be part of the creative team, report to the
Creative Lead and work across multiple disciplines to design
award-winning user experiences. If you are looking for an opportunity
to design for mobile, touch screen, interactive TV, web and other
cutting edge platforms, you are the person we are looking for.

IndustryNext is a technology and design firm delivering innovative
digital products and services to clients and consumers using the
latest emerging technologies. We collaborate with leading media
companies to launch compelling interactive consumer experiences that
are utilized by millions of users.

Responsibilities:
•   Research, explore and understand the context of a particular user
experience, including competitive landscape of any existing
applications
•   Lead research regarding the user and user experience; investigate
and understand the needs of users while balancing client and business
requirements
•   Explore design concepts and approaches using tools such as
personas, task analyses, page flows, wireframes, interaction models,
etc as appropriate
•   Present work-in-progress and final design deliverables to client
teams
•   Document architectural and interaction designs using industry
standard tools
•   Facilitate internal brainstorms and client team meetings as needed

Requirements:
•   3 – 5 years of experience designing custom web and software
solutions in a consulting or agency environment
•   Demonstrated expertise in human interface guidelines, industry
standards and best practices. Web, interactive TV, mobile or touch
screen experience is preferred
•   Relevant experience in the Information, Media and Entertainment
industries a plus
•   Ability to work in a highly-collaborative environment while also
being able to focus on independent work
•   Excellent problem solving skills
•   Strong presentation and communication skills. Ability to negotiate
effectively with a client and represent particular design decisions
•   B.A. in Human Factors, HCI, Cognitive Science, Computer Science, or
related field preferred
•   Proficiency in: Adobe CS, Visio, Omnigraffle, HTML, CSS
•   Technical skills should include a thorough understanding of HTML,
CSS, XML, AJAX along with the ability to design for presentation
platforms such as Flash, Flex and AIR
Salary is commensurate with experience and we offer a comprehensive
benefit package.

To apply for this position please send resume, cover letter and
salary requirements to candidate...@industrynext.com, please be sure
to put “Interaction Designer” in the subject line.  We thank you for
your interest but only short listed candidates will be contacted.


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Re: [IxDA Discuss] Writing for Information Scent?

2009-07-15 Thread Lisa Trager
Hi Becky,

This is where the role of a Content Strategist can be of great value.
 Content Strategy is what you might call a hybrid of Information
architecture.  There are many new resources that explain what it is
and the methodology behind it, but as a starting point, I welcome you
to view my Slideshare presention, Role of A Content Strategist.   It
will provide you with an overview of the process and examples of
deliverables, as well as links to other websites and people who are
leaders in the field.

One of the main things a CS does is to research and identify the
targeted audience, relevant terms, and best way to oversee/govern
content.Personally, when working as a CS I meet with stakeholders
and content developers to ensure that the site not only meets the
needs of users, but also addresses the main goals of the business by
providing clear calls to action and interesting and compelling
content.

Hopefully delving into the world of CS and sharing with your content
development team insightful blogs and presentations by people such as
Kristina Halvorsen, Jeffrey MacIntyre, and Karen McGrane will help.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] persuasive, authoritative, presentation justifying formal design process?

2009-07-15 Thread Phillip Hunter
Good design processes will make his SW engineers more effective, and
thus more productive, by targeting their skills on efforts more
likely to be successful from the get go.

I think there was a piece in UX Matters a while back to that effect,
but it was a long read.  Might be worth looking for it.


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Re: [IxDA Discuss] Is it time to grit my teeth and bear it?

2009-07-15 Thread Phillip Hunter
I'm with Joshua. It's laziness. I would also ask which code
decisions you get to make since the developer is making presentation
decisions.


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Re: [IxDA Discuss] Colors and Usability

2009-07-15 Thread Richard Dalton
Yes, the 25 or so extra characters (background-color:#00ff00;) will
add about 0.0003 seconds at 768 kbit/s broadband.

OOOoo.

  - Richard


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Re: [IxDA Discuss] Colors and Usability

2009-07-15 Thread Richard Dalton
(and just to add something constructive)

Check this out. Much more interesting color topic than talking about
download times.

http://blogs.discovermagazine.com/badastronomy/2009/06/24/the-blue-and-the-green/

 - Richard


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Re: [IxDA Discuss] persuasive, authoritative, presentation justifying formal design process?

2009-07-15 Thread Mary Constance Parks
I know, this is probably too long, but it might help:

http://mags.acm.org/interactions/20080102/

%u201CThe Business of Customer Experience: Lessons Learned at Wells
Fargo%u201D (pp 38-43) by Secil Watson.

--Mary

Sr. Voice User Interface Designer
Nuance Communications


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Re: [IxDA Discuss] persuasive, authoritative, presentation justifying formal design process?

2009-07-15 Thread stevenitz
There is a really excellent organization The Corporate Design
Foundation, that publishes a beautiful and very digestable magazine
called @issue that explains the value of design in a digestible
form in business terms.

http://www.cdf.org/issue_journal/issue_journal.html

You may not find a specific piece on usability, but you will find
plenty on how design can transform a business.

Mail:

Corporate Design Foundation
20 Park Plaza Suite 400
Boston, MA 02116-4303, USA
Phone:

617.566.7676
E-mail:

ad...@cdf.org


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Re: [IxDA Discuss] Is it time to grit my teeth and bear it?

2009-07-15 Thread Bonnie John

Alan Wexelblat wrote:

 (How much longer is difficult to
quantify just from the paper prototypes, but my guess is that it's a
few seconds more on each operation.)  


You could do more than guess - use predictive human performance modeling.

That is, you could use your paper prototypes to do Keystroke-Level 
Models to get pretty accurate predictions of performance time on the two 
different designs. You can use CogTool (free, from CMU (ful disclosure, 
my group developed this tool)), import your paper prototype images, add 
a few interactive widgets to simulate the interactivity, demonstrate a 
few tasks, and hit the compute button. Valid time predictions pop out 
the other end.


Here's the link to CogTool: http://cogtool.hcii.cs.cmu.edu/

Here's a link to a UI designer's blog explaining how CogTool helps in 
just such situations: 
http://www.perfecttuna.com/2008/07/predict-expert-task-time-with-cogtool.html


Bonnie




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Re: [IxDA Discuss] Interaction Design in the Middle East Northern Africa

2009-07-15 Thread SteveJB
P.S GITEX held at DICEC http://www.gitex.com is a major trade
exhibition in the ME and N Africa and the best place/time to reach
out to the widest audience from that region.


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[IxDA Discuss] IxD and humanitarian work

2009-07-15 Thread Oscar Lozano
Hello all! I'm looking for information regarding the use of
interaction design in humanitarian work. I've read about UNICEF
running occasional challenges
(http://mobileactive.org/usaids-development-2-0-challenge-mobile-innovation-and-winner),
but are there any more NPO's that do this kind of thing? Or maybe
research/development programs related to this?

I'm really interested in becoming an interaction designer, but I
really want to give my life to something positive other than just
achieving personal goals and success. 

Any information would be greatly appreciated.

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Re: [IxDA Discuss] Colors and Usability

2009-07-15 Thread sanugeorge

Hi All

To add on to Hari's question.

I recently heard in a conference the presenter pointing out that, google  
tested different shades of blue for better download speed.


Does this make sense.

Regards
Sanu George

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