Re: [LegacyUG] UPDATE on the new server and Hints

[Brian Kelly]

Cindy,

Legacy does have plans for a feature that will allow you to sync between 
the Legacy data on your computer and an online MyHertiage tree. this 
will probably be much like you used to be able to sync your FTM data 
with data in an online tree at Ancestry.com. From previous posts that 
interface will not come until the next major issue of Legacy (Legacy 
10.0). There is no forecast of when that update will be made available.


I know nothing for certain but I am pretty sure that in order to take 
full advantage of the sync feature you will need a paid subscription to 
MyHeritage. The pricing of that subscription and the access provided 
will not be known until the feature is implemented. They could, for 
example, implement a lower priced subscription which only allows you to 
create and sync your trees but not give any access to the MyHeritage 
records.


They have a variety of plans now but their free plan only allows 250 
people in a tree, $169/year allows 2500 people and $269/year allows 
unlimited. They have a Data only plan for $249/year which allows access 
to records but only a 250 person tree and an Ultimate package at 
$389/year which combines the unlimited tree and unlimited record access.

Here is the site for their plans and prices:
https://www.myheritage.com/pricing

Brian Kelly


On 28-May-19 5:58 p.m., magnoliasouth wrote:

I hate to admit that I'm in the dark here, but I am in the dark here.

I'm a very long-time user but another admission is that I loved
syncing between FTM (at Ancestry) and Legacy. This way files could
remain synced. However, we all know what happened with FTM and I got
so frustrated that I stopped genealogy with Legacy for a while. It's
just that Legacy is something I will always come back to because it
does everything so much better!

Now, I understand that MyHeritage bought Millennia Corporation and has
plans for Legacy users, but does that require a separate subscription?
I read a List message that mentions syncing files with My Heritage and
I see these updates about the servers. Are we able to back it up to
MyHeritage? How do I set that up or do I need to ask MyHeritage about
it? I've tried searching and I only found their blog post about the
acquisition.

Sorry to be a nuisance with such questions.

Cindy

On Tue, May 21, 2019 at 9:05 AM Michele Lewis
 wrote:


UPDATE on the new server and Hints (21 May 2019, 12:05 pm ET)

1) Last Friday MyHeritage let us know that the new server is in place BUT it
will take them some time to get it programmed and then to move everything
over. Progress! Until then, make sure you are backing up your file in the
"normal" way. If you need to download Legacy 9 you can use this direct link
http://downloads.familytreewebinars.com/misc/Legacy9Setup.exe

2) The beta testers have been working with the programmer that does all of
the Hints stuff and there has been progress there as well. He sent the beta
testers some replacement files with fixes in it and they are evaluating them
(they still need tweaking). However, we can't issue an update to Legacy
until the server is back online because that is the server where the
developers create the builds and then issue the updates. Progress!


Michele Simmons Lewis, CGR
Legacy Educator
Legacy Family Tree/MyHeritage
mich...@legacyfamilytree.com
www.legacyfamilytree.com




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Re: [LegacyUG] UPDATE on the new server and Hints

[Michele Lewis]

 The update with the server will not change anything at all. This is just a
simple hardware update.


On Tue, May 28, 2019 at 18:00 magnoliasouth  wrote:

> I hate to admit that I'm in the dark here, but I am in the dark here.
>
> I'm a very long-time user but another admission is that I loved
> syncing between FTM (at Ancestry) and Legacy. This way files could
> remain synced. However, we all know what happened with FTM and I got
> so frustrated that I stopped genealogy with Legacy for a while. It's
> just that Legacy is something I will always come back to because it
> does everything so much better!
>
> Now, I understand that MyHeritage bought Millennia Corporation and has
> plans for Legacy users, but does that require a separate subscription?
> I read a List message that mentions syncing files with My Heritage and
> I see these updates about the servers. Are we able to back it up to
> MyHeritage? How do I set that up or do I need to ask MyHeritage about
> it? I've tried searching and I only found their blog post about the
> acquisition.
>
> Sorry to be a nuisance with such questions.
>
> Cindy
>
> On Tue, May 21, 2019 at 9:05 AM Michele Lewis
>  wrote:
> >
> > UPDATE on the new server and Hints (21 May 2019, 12:05 pm ET)
> >
> > 1) Last Friday MyHeritage let us know that the new server is in place
> BUT it
> > will take them some time to get it programmed and then to move everything
> > over. Progress! Until then, make sure you are backing up your file in the
> > "normal" way. If you need to download Legacy 9 you can use this direct
> link
> > http://downloads.familytreewebinars.com/misc/Legacy9Setup.exe
> >
> > 2) The beta testers have been working with the programmer that does all
> of
> > the Hints stuff and there has been progress there as well. He sent the
> beta
> > testers some replacement files with fixes in it and they are evaluating
> them
> > (they still need tweaking). However, we can't issue an update to Legacy
> > until the server is back online because that is the server where the
> > developers create the builds and then issue the updates. Progress!
> >
> >
> > Michele Simmons Lewis, CGR
> > Legacy Educator
> > Legacy Family Tree/MyHeritage
> > mich...@legacyfamilytree.com
> > www.legacyfamilytree.com
> >
> >
> >
> >
> > --
> >
> > LegacyUserGroup mailing list
> > LegacyUserGroup@legacyusers.com
> > To manage your subscription and unsubscribe
> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
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>
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Legacy Family Tree/MyHeritage
mich...@legacyfamilytree.com
https://legacyfamilytree.com
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Re: [LegacyUG] UPDATE on the new server and Hints

[magnoliasouth]

I hate to admit that I'm in the dark here, but I am in the dark here.

I'm a very long-time user but another admission is that I loved
syncing between FTM (at Ancestry) and Legacy. This way files could
remain synced. However, we all know what happened with FTM and I got
so frustrated that I stopped genealogy with Legacy for a while. It's
just that Legacy is something I will always come back to because it
does everything so much better!

Now, I understand that MyHeritage bought Millennia Corporation and has
plans for Legacy users, but does that require a separate subscription?
I read a List message that mentions syncing files with My Heritage and
I see these updates about the servers. Are we able to back it up to
MyHeritage? How do I set that up or do I need to ask MyHeritage about
it? I've tried searching and I only found their blog post about the
acquisition.

Sorry to be a nuisance with such questions.

Cindy

On Tue, May 21, 2019 at 9:05 AM Michele Lewis
 wrote:
>
> UPDATE on the new server and Hints (21 May 2019, 12:05 pm ET)
>
> 1) Last Friday MyHeritage let us know that the new server is in place BUT it
> will take them some time to get it programmed and then to move everything
> over. Progress! Until then, make sure you are backing up your file in the
> "normal" way. If you need to download Legacy 9 you can use this direct link
> http://downloads.familytreewebinars.com/misc/Legacy9Setup.exe
>
> 2) The beta testers have been working with the programmer that does all of
> the Hints stuff and there has been progress there as well. He sent the beta
> testers some replacement files with fixes in it and they are evaluating them
> (they still need tweaking). However, we can't issue an update to Legacy
> until the server is back online because that is the server where the
> developers create the builds and then issue the updates. Progress!
>
>
> Michele Simmons Lewis, CGR
> Legacy Educator
> Legacy Family Tree/MyHeritage
> mich...@legacyfamilytree.com
> www.legacyfamilytree.com
>
>
>
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe 
> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/

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Re: [LegacyUG] Update 9.0.0.226

[Cathy Pinner]

Denis,

Who said there was a problem?
There's no general problem with the update.
There are problems, particularly for European users, in one of the new 
features to do with pasting Latitude and Longitude values. This was a 
new feature in this update and will work better in the next. It's 
probably best ignored until then.


For your information, a particular update isn't changed. When there is a 
general problem a new update is put out ASAP, usually within the day. 
That is very rare these days as the beta team are given longer to check.


Cathy

Denis Dupre wrote:


Can someone tell me if there is still a problem with this update? I am
using the French Version of Legacy 9. Is it safe to download it?

Thanks!

Denis


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Re: [LegacyUG] Update

[mvmcgrs--- via LegacyUserGroup]

The original message to the list is in the attachment.

This action is required because of the DMARC Reject/Quarantine Policy
imposed by some email providers. Users who want to send messages
without conversion to attachments should use a different email address
for their subscription.

Known providers for free email accounts whose emails do not require
this conversion include gmail.com and hotmail.com.  Many other email
providers will also work but you will have to give them a try.--- Begin Message ---
 
 
Or just hit "delete"
 
Marie

Marie Varrelman Melchiori, Certified Genealogist Emeritus
__
CG or Certified Genealogist is a service mark of the Board for Certification of 
Genealogists, used under license by Board-certified genealogists after periodic 
competency evaluation, and the board name is registered in the US Patent & 
Trademark Office.
In a message dated 2/21/2018 1:02:15 PM Eastern Standard Time, 
ronaldbern...@fastmail.com writes:

 
Of course Michelle, if people choose to stay on the LUG list, they really 
shouldn’t be complaining that they are getting too many emails.  If they were 
really bothered by the number of responses to the original post which was 
clearly identified as a poll, they could have very easily created a temporary 
rule/filter to send any messages related to AFN directly to their trash folder. 
 That would have been much easier than wasting time writing complaints to a 
mail list which they chose to subscribe to.
 
 
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Michele/Support
Sent: Wednesday, February 21, 2018 8:07 AM
To: 'Legacy User Group' 
Subject: [LegacyUG] Update
 
I was a bit surprised to see how many people are still active on the Legacy 
User Group mailing list since it has been so quite lately.
 
I will try and do a better job of copying and pasting the stuff I put on 
Facebook so that you guys are not left out of the loop. 
 
Next time I do a poll I will do it through Google Docs (Luc, one of our 
programmers, sent me the instructions)
 
 
Michele Simmons Lewis, CG®
Legacy Family Tree
mich...@legacyfamilytree.com
www.legacyfamilytree.com 
 
 
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Re: [LegacyUG] Update

[Edward Fenn]

Thanks Michele, I and I expect others are not on Facebook

Edward

 

From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On
Behalf Of Michele/Support
Sent: Thursday, 22 February 2018 2:07 a.m.
To: 'Legacy User Group'
Subject: [LegacyUG] Update

 

I was a bit surprised to see how many people are still active on the Legacy
User Group mailing list since it has been so quite lately.

 

I will try and do a better job of copying and pasting the stuff I put on
Facebook so that you guys are not left out of the loop. 

 

Next time I do a poll I will do it through Google Docs (Luc, one of our
programmers, sent me the instructions)

 

 

Michele Simmons Lewis, CGR

Legacy Family Tree

mich...@legacyfamilytree.com 

www.legacyfamilytree.com    

 

 

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Re: [LegacyUG] Update

[Cheryl Rothwell]

More and more people I know are leaving FB so the lists may grow again.

On Wed, Feb 21, 2018, 8:57 AM <ronaldbern...@fastmail.com> wrote:

> That is exactly when you use a filter/rule to send messages that you deem
> "annoying" directly to your trash - then you don't have to be annoyed by
> those messages. 
>
> -Original Message-
> From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On
> Behalf Of Sherry H
> Sent: Wednesday, February 21, 2018 8:49 AM
> To: Legacy User Group <legacyusergroup@legacyusers.com>
> Subject: Re: [LegacyUG] Update
>
> Getting email responses on a poll or a multitude of "me too" responses are
> annoying!
>
> Getting *information* and discussion about the subject of the mailing list
> is what we all hope for!
>
> Sherry
>
> On Wed, Feb 21, 2018 at 5:45 AM,  <ronaldbern...@fastmail.com> wrote:
> > Of course Michelle, if people choose to stay on the LUG list, they
> > really shouldn’t be complaining that they are getting too many emails.
> > If they were really bothered by the number of responses to the
> > original post which was clearly identified as a poll, they could have
> > very easily created a temporary rule/filter to send any messages
> > related to AFN directly to their trash folder.  That would have been
> > much easier than wasting time writing complaints to a mail list which
> they chose to subscribe to.
> >
>
> --
>
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> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe
> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
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>
>
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Re: [LegacyUG] Update

[ronaldbernier]

That is exactly when you use a filter/rule to send messages that you deem 
"annoying" directly to your trash - then you don't have to be annoyed by those 
messages. 

-Original Message-
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Sherry H
Sent: Wednesday, February 21, 2018 8:49 AM
To: Legacy User Group <legacyusergroup@legacyusers.com>
Subject: Re: [LegacyUG] Update

Getting email responses on a poll or a multitude of "me too" responses are 
annoying!

Getting *information* and discussion about the subject of the mailing list is 
what we all hope for!

Sherry

On Wed, Feb 21, 2018 at 5:45 AM,  <ronaldbern...@fastmail.com> wrote:
> Of course Michelle, if people choose to stay on the LUG list, they 
> really shouldn’t be complaining that they are getting too many emails.  
> If they were really bothered by the number of responses to the 
> original post which was clearly identified as a poll, they could have 
> very easily created a temporary rule/filter to send any messages 
> related to AFN directly to their trash folder.  That would have been 
> much easier than wasting time writing complaints to a mail list which they 
> chose to subscribe to.
>

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Re: [LegacyUG] Update

[Sherry H]

Getting email responses on a poll or a multitude of "me too" responses
are annoying!

Getting *information* and discussion about the subject of the mailing
list is what we all hope for!

Sherry

On Wed, Feb 21, 2018 at 5:45 AM,   wrote:
> Of course Michelle, if people choose to stay on the LUG list, they really
> shouldn’t be complaining that they are getting too many emails.  If they
> were really bothered by the number of responses to the original post which
> was clearly identified as a poll, they could have very easily created a
> temporary rule/filter to send any messages related to AFN directly to their
> trash folder.  That would have been much easier than wasting time writing
> complaints to a mail list which they chose to subscribe to.
>

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Re: [LegacyUG] Update

[ronaldbernier]

Of course Michelle, if people choose to stay on the LUG list, they really
shouldn't be complaining that they are getting too many emails.  If they
were really bothered by the number of responses to the original post which
was clearly identified as a poll, they could have very easily created a
temporary rule/filter to send any messages related to AFN directly to their
trash folder.  That would have been much easier than wasting time writing
complaints to a mail list which they chose to subscribe to.

 

 

From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On
Behalf Of Michele/Support
Sent: Wednesday, February 21, 2018 8:07 AM
To: 'Legacy User Group' 
Subject: [LegacyUG] Update

 

I was a bit surprised to see how many people are still active on the Legacy
User Group mailing list since it has been so quite lately.

 

I will try and do a better job of copying and pasting the stuff I put on
Facebook so that you guys are not left out of the loop. 

 

Next time I do a poll I will do it through Google Docs (Luc, one of our
programmers, sent me the instructions)

 

 

Michele Simmons Lewis, CGR

Legacy Family Tree

mich...@legacyfamilytree.com   

www.legacyfamilytree.com    

 

 

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Re: [LegacyUG] Update.

[Cathy Pinner]

Ken,

Joyce is not referring to the website but to the Legacy Home tab in 
Legacy itself. There's a box on the right headed Updates.


However, you may need to download again from the website.
The website was down for a few hours yesterday and you may have 
encountered that.
Some anti virus software occasionally blocks a Legacy update. That may 
be what happened when you say the installation file disappeared.

For some reason repeating the exercise is usually successful.
Here's more on Legacy and Security software.
http://support.legacyfamilytree.com/article/AA-01060

Cathy

kwn...@gmail.com wrote:


Joyce,

Are you talking about the online store second box or the Current
Legacy headlines.

Ken

*From:* LegacyUserGroup
[mailto:legacyusergroup-boun...@legacyusers.com] *On Behalf Of *Joyce
Herzog
*Sent:* Thursday, February 8, 2018 4:00 PM
*To:* Legacy User Group <legacyusergroup@legacyusers.com>
*Subject:* Re: [LegacyUG] Update.

Ken, like I said before, go to the Legacy Home Page in your software,
look at the second box down on the far right.
You only have to click and Legacy will update itself with no further
effort from you.

Joyce

On Thu, Feb 8, 2018 at 3:54 PM, <kwn...@gmail.com
<mailto:kwn...@gmail.com>> wrote:

Hi,

I am having trouble with the February 2^nd update. I download it
and when I try and run the download it disappears. Today I got the
monthly note to check for updates and when I did it said could not
complete. Any advice

Ken

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Re: [LegacyUG] Update.

[kwnbmn]

Joyce,



Are you talking about the online store second box or the Current Legacy 
headlines.



Ken



From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Joyce Herzog
Sent: Thursday, February 8, 2018 4:00 PM
To: Legacy User Group <legacyusergroup@legacyusers.com>
Subject: Re: [LegacyUG] Update.



Ken, like I said before, go to the Legacy Home Page in your software, look at 
the second box down on the far right.
You only have to click and Legacy will update itself with no further effort 
from you.

Joyce



On Thu, Feb 8, 2018 at 3:54 PM, <kwn...@gmail.com <mailto:kwn...@gmail.com> > 
wrote:

Hi,



I am having trouble with the February 2nd update. I download it and when I try 
and run the download it disappears. Today I got the monthly note to check for 
updates and when I did it said could not complete. Any advice



Ken






 
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Re: [LegacyUG] Update.

[Joyce Herzog]

Ken, like I said before, go to the Legacy Home Page in your software, look
at the second box down on the far right.
You only have to click and Legacy will update itself with no further effort
from you.

Joyce

On Thu, Feb 8, 2018 at 3:54 PM,  wrote:

> Hi,
>
>
>
> I am having trouble with the February 2nd update. I download it and when
> I try and run the download it disappears. Today I got the monthly note to
> check for updates and when I did it said could not complete. Any advice
>
>
>
> Ken
>
>
>
>
> 
>  Virus-free.
> www.avg.com
> 
> <#m_-2581126955666157902_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe http://legacyusers.com/
> mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
>


-- 
Researching Drinkwater surname all over the world, any time, any place, but
especially Descendants  and Ancestors of Paul Drinkwater, born 1789 in
Sandhurst, Gloucestershire, England. GOONS #5057
http://www.one-name.org/profiles/drinkwater.html
http://drinkwater.one-name.net/index.php
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Re: [LegacyUG] Update 209

[Cathy Pinner]

Tamara,

what bug?
Some people have to sign in again. Most don't.
Not a mention on Facebook from any of the 16,000 people there so I doubt
 you'll have an issue at all. Enjoy the many fixes and tweaks to Legacy 
FamilySearch.

Cathy




 
   	tamaram1Monday,
 5 February 2018 12:08 AM
  Cathy, would you please 
let me know when the bug to familysearch is fixed, or a sure way to 
reattach. I want to know before I load the update, I work between the 
two most every day and don't want the panic I'll feel if it doesn't work
 right.Thank you,Tamara MaddanSent from my Verizon, Samsung Galaxy
 smartphone
 Original message From: Cathy Pinner 
<genea...@gmail.com> Date: 2/4/18  1:06 AM  (GMT-06:00)
 To: Legacy User Group 
<legacyusergroup@legacyusers.com> Subject: Re: 
[LegacyUG] Update 209 I think you just need 
to sign in again in Legacy. We had to in beta a few builds ago. And 
maybe the latest one. I tend to do these things without thinking.
If you can't access the log in you may need to contact Support. 

Cathy

Hogrooter . wrote:
  




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Re: [LegacyUG] Update 209

[tamaram1]

My update did fine.


Sent from my Verizon, Samsung Galaxy smartphone
 Original message From: Joyce Herzog <joyce.her...@gmail.com> 
Date: 2/4/18  7:07 PM  (GMT-06:00) To: Legacy User Group 
<legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] Update 209 
You have to sign into FS every two week, if you tell ie to keep you logged in. 
If not, you'll probably have to sign in every time you go there.

If that's not the problem, I can't help!

Joyce

On Sun, Feb 4, 2018 at 7:12 PM, Carolyn Smith <caris...@gmail.com> wrote:
I, too, had a seamless update.  However, I did have to reenter my user id and 
password to access FamilySearch, which was no problem.  I did also follow the 
instruction to "check/repair" my file before performing the update.
Carolyn

On Sun, Feb 4, 2018 at 6:43 PM, Holly Nelson <holly.nelson1...@gmail.com> wrote:
I too installed the new update without any problems, or needing to enter name 
and password again.



Sent from my iPad



> On Feb 4, 2018, at 5:25 PM, Bob Austen <rgaus...@telus.net> wrote:

>

> I had no problems what-so-ever with the update. I did not have to re-enter my 
> name and all my user setting remained the same.

>

> Bob Austen

>

> -Original Message-

> From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
> Behalf Of Gene Young

> Sent: Sunday, February 4, 2018 8:41 AM

> To: legacyusergroup@legacyusers.com

> Subject: Re: [LegacyUG] Update 209

>

> I have installed the update and all I had to do was re-enter my username and 
> password.

>

> In so far as I have only seen one complaint of a problem, I would be inclined 
> to believe it as a problem specific to that users system.  You should have no 
> problems with the up date if you follow the directions.  Backup, 
> check/repair, compact family file and run media relinker then update.

>

>

>> On 2/4/2018 11:08 AM, tamaram1 wrote:

>> Cathy, would you please let me know when the bug to familysearch is fixed, 
>> or a sure way to reattach. I want to know before I load the update, I work 
>> between the two most every day and don't want the panic I'll feel if it 
>> doesn't work right.

>>

>> Thank you,

>> Tamara Maddan

>>

>>

>>

>> Sent from my Verizon, Samsung Galaxy smartphone

>>

>> ---- Original message 

>> From: Cathy Pinner <genea...@gmail.com>

>> Date: 2/4/18 1:06 AM (GMT-06:00)

>> To: Legacy User Group <legacyusergroup@legacyusers.com>

>> Subject: Re: [LegacyUG] Update 209

>>

>> I think you just need to sign in again in Legacy. We had to in beta a few 
>> builds ago. And maybe the latest one. I tend to do these things without 
>> thinking.

>> If you can't access the log in you may need to contact Support.

>>

>> Cathy

>>

>> Hogrooter . wrote:

>>>

>>> I am unable to access FamilySearch after the update although I was

>>> just able to just prior to the change.  It appeared that the password

>>> and username are not being pulled in.

>>>

>>> --

>>> Dean Adams

>>>

>>> <https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=webmail_term=icon>

>>> Virus-free. www.avast.com

>>> <https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=webmail_term=link>

>>>

>>>

>

>

> ---

> This email has been checked for viruses by AVG.

> http://www.avg.com

>

>

> --

>

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-- 
Researching Drinkwater surname all over the world, any time, any place, but 
especially Descendants  and Ancestors of Paul Drinkwater, born 1789 in 
Sandhurst, Gloucestershire, England. GOONS #5057
http://www.one-name.org/profiles/drinkwater.html
http://drinkwater.one-name.net/index.php



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Re: [LegacyUG] Update 209

[Joyce Herzog]

You have to sign into FS every two week, if you tell ie to keep you logged
in. If not, you'll probably have to sign in every time you go there.

If that's not the problem, I can't help!

Joyce

On Sun, Feb 4, 2018 at 7:12 PM, Carolyn Smith <caris...@gmail.com> wrote:

> I, too, had a seamless update.  However, I did have to reenter my user id
> and password to access FamilySearch, which was no problem.  I did also
> follow the instruction to "check/repair" my file before performing the
> update.
>
> Carolyn
>
>
> On Sun, Feb 4, 2018 at 6:43 PM, Holly Nelson <holly.nelson1...@gmail.com>
> wrote:
>
>> I too installed the new update without any problems, or needing to enter
>> name and password again.
>>
>> Sent from my iPad
>>
>> > On Feb 4, 2018, at 5:25 PM, Bob Austen <rgaus...@telus.net> wrote:
>> >
>> > I had no problems what-so-ever with the update. I did not have to
>> re-enter my name and all my user setting remained the same.
>> >
>> > Bob Austen
>> >
>> > -Original Message-
>> > From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com]
>> On Behalf Of Gene Young
>> > Sent: Sunday, February 4, 2018 8:41 AM
>> > To: legacyusergroup@legacyusers.com
>> > Subject: Re: [LegacyUG] Update 209
>> >
>> > I have installed the update and all I had to do was re-enter my
>> username and password.
>> >
>> > In so far as I have only seen one complaint of a problem, I would be
>> inclined to believe it as a problem specific to that users system.  You
>> should have no problems with the up date if you follow the directions.
>> Backup, check/repair, compact family file and run media relinker then
>> update.
>> >
>> >
>> >> On 2/4/2018 11:08 AM, tamaram1 wrote:
>> >> Cathy, would you please let me know when the bug to familysearch is
>> fixed, or a sure way to reattach. I want to know before I load the update,
>> I work between the two most every day and don't want the panic I'll feel if
>> it doesn't work right.
>> >>
>> >> Thank you,
>> >> Tamara Maddan
>> >>
>> >>
>> >>
>> >> Sent from my Verizon, Samsung Galaxy smartphone
>> >>
>> >>  Original message 
>> >> From: Cathy Pinner <genea...@gmail.com>
>> >> Date: 2/4/18 1:06 AM (GMT-06:00)
>> >> To: Legacy User Group <legacyusergroup@legacyusers.com>
>> >> Subject: Re: [LegacyUG] Update 209
>> >>
>> >> I think you just need to sign in again in Legacy. We had to in beta a
>> few builds ago. And maybe the latest one. I tend to do these things without
>> thinking.
>> >> If you can't access the log in you may need to contact Support.
>> >>
>> >> Cathy
>> >>
>> >> Hogrooter . wrote:
>> >>>
>> >>> I am unable to access FamilySearch after the update although I was
>> >>> just able to just prior to the change.  It appeared that the password
>> >>> and username are not being pulled in.
>> >>>
>> >>> --
>> >>> Dean Adams
>> >>>
>> >>> <https://www.avast.com/sig-email?utm_medium=email_source
>> =link_campaign=sig-email_content=webmail_term=icon>
>> >>> Virus-free. www.avast.com
>> >>> <https://www.avast.com/sig-email?utm_medium=email_source
>> =link_campaign=sig-email_content=webmail_term=link>
>> >>>
>> >>>
>> >
>> >
>> > ---
>> > This email has been checked for viruses by AVG.
>> > http://www.avg.com
>> >
>> >
>> > --
>> >
>> > LegacyUserGroup mailing list
>> > LegacyUserGroup@legacyusers.com
>> > To manage your subscription and unsubscribe
>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
>> > Archives at:
>> > http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>
>> --
>>
>> LegacyUserGroup mailing list
>> LegacyUserGroup@legacyusers.com
>> To manage your subscription and unsubscribe
>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
>> Archives at:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>
>
>
> --
>
> LegacyUserGroup mailing list
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> mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
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>
>


-- 
Researching Drinkwater surname all over the world, any time, any place, but
especially Descendants  and Ancestors of Paul Drinkwater, born 1789 in
Sandhurst, Gloucestershire, England. GOONS #5057
http://www.one-name.org/profiles/drinkwater.html
http://drinkwater.one-name.net/index.php
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Re: [LegacyUG] Update 209

[Carolyn Smith]

I, too, had a seamless update.  However, I did have to reenter my user id
and password to access FamilySearch, which was no problem.  I did also
follow the instruction to "check/repair" my file before performing the
update.

Carolyn


On Sun, Feb 4, 2018 at 6:43 PM, Holly Nelson <holly.nelson1...@gmail.com>
wrote:

> I too installed the new update without any problems, or needing to enter
> name and password again.
>
> Sent from my iPad
>
> > On Feb 4, 2018, at 5:25 PM, Bob Austen <rgaus...@telus.net> wrote:
> >
> > I had no problems what-so-ever with the update. I did not have to
> re-enter my name and all my user setting remained the same.
> >
> > Bob Austen
> >
> > -Original Message-
> > From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com]
> On Behalf Of Gene Young
> > Sent: Sunday, February 4, 2018 8:41 AM
> > To: legacyusergroup@legacyusers.com
> > Subject: Re: [LegacyUG] Update 209
> >
> > I have installed the update and all I had to do was re-enter my username
> and password.
> >
> > In so far as I have only seen one complaint of a problem, I would be
> inclined to believe it as a problem specific to that users system.  You
> should have no problems with the up date if you follow the directions.
> Backup, check/repair, compact family file and run media relinker then
> update.
> >
> >
> >> On 2/4/2018 11:08 AM, tamaram1 wrote:
> >> Cathy, would you please let me know when the bug to familysearch is
> fixed, or a sure way to reattach. I want to know before I load the update,
> I work between the two most every day and don't want the panic I'll feel if
> it doesn't work right.
> >>
> >> Thank you,
> >> Tamara Maddan
> >>
> >>
> >>
> >> Sent from my Verizon, Samsung Galaxy smartphone
> >>
> >>  Original message 
> >> From: Cathy Pinner <genea...@gmail.com>
> >> Date: 2/4/18 1:06 AM (GMT-06:00)
> >> To: Legacy User Group <legacyusergroup@legacyusers.com>
> >> Subject: Re: [LegacyUG] Update 209
> >>
> >> I think you just need to sign in again in Legacy. We had to in beta a
> few builds ago. And maybe the latest one. I tend to do these things without
> thinking.
> >> If you can't access the log in you may need to contact Support.
> >>
> >> Cathy
> >>
> >> Hogrooter . wrote:
> >>>
> >>> I am unable to access FamilySearch after the update although I was
> >>> just able to just prior to the change.  It appeared that the password
> >>> and username are not being pulled in.
> >>>
> >>> --
> >>> Dean Adams
> >>>
> >>> <https://www.avast.com/sig-email?utm_medium=email_source
> =link_campaign=sig-email_content=webmail_term=icon>
> >>> Virus-free. www.avast.com
> >>> <https://www.avast.com/sig-email?utm_medium=email_source
> =link_campaign=sig-email_content=webmail_term=link>
> >>>
> >>>
> >
> >
> > ---
> > This email has been checked for viruses by AVG.
> > http://www.avg.com
> >
> >
> > --
> >
> > LegacyUserGroup mailing list
> > LegacyUserGroup@legacyusers.com
> > To manage your subscription and unsubscribe
> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
> > Archives at:
> > http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe http://legacyusers.com/mailman
> /listinfo/legacyusergroup_legacyusers.com
> Archives at:
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>
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Re: [LegacyUG] Update 209

[Holly Nelson]

I too installed the new update without any problems, or needing to enter name 
and password again.

Sent from my iPad

> On Feb 4, 2018, at 5:25 PM, Bob Austen <rgaus...@telus.net> wrote:
> 
> I had no problems what-so-ever with the update. I did not have to re-enter my 
> name and all my user setting remained the same.
> 
> Bob Austen
> 
> -Original Message-
> From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
> Behalf Of Gene Young
> Sent: Sunday, February 4, 2018 8:41 AM
> To: legacyusergroup@legacyusers.com
> Subject: Re: [LegacyUG] Update 209
> 
> I have installed the update and all I had to do was re-enter my username and 
> password.
> 
> In so far as I have only seen one complaint of a problem, I would be inclined 
> to believe it as a problem specific to that users system.  You should have no 
> problems with the up date if you follow the directions.  Backup, 
> check/repair, compact family file and run media relinker then update.
> 
> 
>> On 2/4/2018 11:08 AM, tamaram1 wrote:
>> Cathy, would you please let me know when the bug to familysearch is fixed, 
>> or a sure way to reattach. I want to know before I load the update, I work 
>> between the two most every day and don't want the panic I'll feel if it 
>> doesn't work right.
>> 
>> Thank you,
>> Tamara Maddan
>> 
>> 
>> 
>> Sent from my Verizon, Samsung Galaxy smartphone
>> 
>>  Original message --------
>> From: Cathy Pinner <genea...@gmail.com>
>> Date: 2/4/18 1:06 AM (GMT-06:00)
>> To: Legacy User Group <legacyusergroup@legacyusers.com>
>> Subject: Re: [LegacyUG] Update 209
>> 
>> I think you just need to sign in again in Legacy. We had to in beta a few 
>> builds ago. And maybe the latest one. I tend to do these things without 
>> thinking.
>> If you can't access the log in you may need to contact Support.
>> 
>> Cathy
>> 
>> Hogrooter . wrote:
>>> 
>>> I am unable to access FamilySearch after the update although I was
>>> just able to just prior to the change.  It appeared that the password
>>> and username are not being pulled in.
>>> 
>>> -- 
>>> Dean Adams
>>> 
>>> <https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=webmail_term=icon>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=webmail_term=link>
>>> 
>>> 
> 
> 
> ---
> This email has been checked for viruses by AVG.
> http://www.avg.com
> 
> 
> -- 
> 
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe 
> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
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Re: [LegacyUG] Update 209

[Bob Austen]

I had no problems what-so-ever with the update. I did not have to re-enter my 
name and all my user setting remained the same.

Bob Austen

-Original Message-
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Gene Young
Sent: Sunday, February 4, 2018 8:41 AM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Update 209

I have installed the update and all I had to do was re-enter my username and 
password.

In so far as I have only seen one complaint of a problem, I would be inclined 
to believe it as a problem specific to that users system.  You should have no 
problems with the up date if you follow the directions.  Backup, check/repair, 
compact family file and run media relinker then update.


On 2/4/2018 11:08 AM, tamaram1 wrote:
> Cathy, would you please let me know when the bug to familysearch is fixed, or 
> a sure way to reattach. I want to know before I load the update, I work 
> between the two most every day and don't want the panic I'll feel if it 
> doesn't work right.
> 
> Thank you,
> Tamara Maddan
> 
> 
> 
> Sent from my Verizon, Samsung Galaxy smartphone
> 
>  Original message 
> From: Cathy Pinner <genea...@gmail.com>
> Date: 2/4/18 1:06 AM (GMT-06:00)
> To: Legacy User Group <legacyusergroup@legacyusers.com>
> Subject: Re: [LegacyUG] Update 209
> 
> I think you just need to sign in again in Legacy. We had to in beta a few 
> builds ago. And maybe the latest one. I tend to do these things without 
> thinking.
> If you can't access the log in you may need to contact Support.
> 
> Cathy
> 
> Hogrooter . wrote:
>>
>> I am unable to access FamilySearch after the update although I was
>> just able to just prior to the change.  It appeared that the password
>> and username are not being pulled in.
>>
>> -- 
>> Dean Adams
>>
>> <https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=webmail_term=icon>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=webmail_term=link>
>>
>>


---
This email has been checked for viruses by AVG.
http://www.avg.com


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Re: [LegacyUG] Update 209

[Gene Young]

I have installed the update and all I had to do was re-enter my username and 
password.

In so far as I have only seen one complaint of a problem, I would be inclined 
to believe it as a problem specific to that users system.  You should have no 
problems with the up date if you follow the directions.  Backup, check/repair, 
compact family file and run media relinker then update.


On 2/4/2018 11:08 AM, tamaram1 wrote:

Cathy, would you please let me know when the bug to familysearch is fixed, or a 
sure way to reattach. I want to know before I load the update, I work between 
the two most every day and don't want the panic I'll feel if it doesn't work 
right.

Thank you,
Tamara Maddan



Sent from my Verizon, Samsung Galaxy smartphone

 Original message 
From: Cathy Pinner <genea...@gmail.com>
Date: 2/4/18 1:06 AM (GMT-06:00)
To: Legacy User Group <legacyusergroup@legacyusers.com>
Subject: Re: [LegacyUG] Update 209

I think you just need to sign in again in Legacy. We had to in beta a few 
builds ago. And maybe the latest one. I tend to do these things without 
thinking.
If you can't access the log in you may need to contact Support.

Cathy

Hogrooter . wrote:


I am unable to access FamilySearch after the update although I was
just able to just prior to the change.  It appeared that the password
and username are not being pulled in.

--
Dean Adams

<https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=webmail_term=icon>
Virus-free. www.avast.com
<https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=webmail_term=link>


<#DAB4FAD8-2DD7-40BB-A1 B8-4E2AA1F9FDF2>






--

Gene Young
Researching Young, Harer, Cox & Sallada
With Legacy Family Tree
http://myyoungs.atspace.com/index.htm

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Re: [LegacyUG] Update 209

[tamaram1]

Cathy, would you please let me know when the bug to familysearch is fixed, or a 
sure way to reattach. I want to know before I load the update, I work between 
the two most every day and don't want the panic I'll feel if it doesn't work 
right.
Thank you,Tamara Maddan


Sent from my Verizon, Samsung Galaxy smartphone
 Original message From: Cathy Pinner <genea...@gmail.com> Date: 
2/4/18  1:06 AM  (GMT-06:00) To: Legacy User Group 
<legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] Update 209 
I think you just need to sign in again in Legacy. We had to in beta a few 
builds ago. And maybe the latest one. I tend to do these things without 
thinking.

If you can't access the log in you may need to contact Support. 



Cathy



Hogrooter . wrote:



I am unable to access FamilySearch after the update although I was 

just able to just prior to the change.  It appeared that the password 

and username are not being pulled in.



-- 

Dean Adams



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Re: [LegacyUG] Update 209

[Cathy Pinner]

I think you just need to sign in again in Legacy. We had to in beta a 
few builds ago. And maybe the latest one. I tend to do these things 
without thinking.

If you can't access the log in you may need to contact Support.

Cathy

Hogrooter . wrote:


I am unable to access FamilySearch after the update although I was
just able to just prior to the change. It appeared that the password
and username are not being pulled in.

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Re: [LegacyUG] Update charts

[Charley Foell via LegacyUserGroup]

The original message to the list is in the attachment.

This action is required because of the DMARC Reject/Quarantine Policy
imposed by some email providers. Users who want to send messages
without conversion to attachments should use a different email address
for their subscription.

Known providers for free email accounts whose emails do not require
this conversion include gmail.com and hotmail.com.  Many other email
providers will also work but you will have to give them a try.--- Begin Message ---
Thanks Brian and Maria,

Sounds like ver 9 not ready for refresh

> On Jun 19, 2017, at 5:57 PM, Brian Kelly  wrote:
> 
> The refresh chart option has several problems recorded. Probably best if you 
> just create a new chart from scratch if there are changes.
> 
> Brian Kelly
> 
>> On 19-Jun-17 4:25 PM, Charley Foell via LegacyUserGroup wrote:
>> Subject: Update charts
>> From: Charley Foell 
>> Date: 19-Jun-17 4:24 PM
>> To: legacyusergroup@legacyusers.com
>> Does anyone know if you can update charts?
>> I'll change data or photos and create a new chart. But can I just update an 
>> existing chart?
>> Thanks, Charley
> 
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Re: [LegacyUG] Update charts

[Brian Kelly]

The refresh chart option has several problems recorded. Probably best if 
you just create a new chart from scratch if there are changes.


Brian Kelly

On 19-Jun-17 4:25 PM, Charley Foell via LegacyUserGroup wrote:

Subject: Update charts
From: Charley Foell 
Date: 19-Jun-17 4:24 PM
To: legacyusergroup@legacyusers.com

Does anyone know if you can update charts?
I'll change data or photos and create a new chart. But can I just update an 
existing chart?

Thanks, Charley



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Re: [LegacyUG] Update 9.0.0.180 Screen font problem

[Cathy Pinner]

This is a known problem.
When it will be fixed is unknown.

Cathy

Ian Thomas wrote:


First up, report it back to Legacy / Millennia. It may be fixable in 
an hour or so, tomorrow US west coast time.


Ian Thomas
Albert Park, Victoria 3206 Australia

-Original Message-
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] 
On Behalf Of Ian Beach

Sent: Sunday, 21 May 2017 4:15 PM
To: legacyusergroup@legacyusers.com
Subject: [LegacyUG] Update 9.0.0.180 Screen font problem

I've just updated to the latest version 9.0.0.180 and all the screen 
fonts have been defaulted back to Ariel. I've tried to change them in 
Options 10.1  but it won't let me change them. Any ideas?


Ian


---
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Ian Thomas 
Sunday, 21 May 2017 2:51 PM
First up, report it back to Legacy / Millennia. It may be fixable in 
an hour or so, tomorrow US west coast time.


Ian Thomas
Albert Park, Victoria 3206 Australia

-Original Message-
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] 
On Behalf Of Ian Beach

Sent: Sunday, 21 May 2017 4:15 PM
To: legacyusergroup@legacyusers.com
Subject: [LegacyUG] Update 9.0.0.180 Screen font problem

I've just updated to the latest version 9.0.0.180 and all the screen 
fonts have been defaulted back to Ariel. I've tried to change them in 
Options 10.1 but it won't let me change them. Any ideas?


Ian

Ian Beach 
Sunday, 21 May 2017 2:14 PM
I've just updated to the latest version 9.0.0.180 and all the screen 
fonts have
been defaulted back to Ariel. I've tried to change them in Options 
10.1 but it

won't let me change them. Any ideas?

Ian



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Re: [LegacyUG] Update 9.0.0.180 Screen font problem

[Ian Thomas]

First up, report it back to Legacy / Millennia. It may be fixable in an hour or 
so, tomorrow US west coast time. 

Ian Thomas
Albert Park, Victoria 3206 Australia

-Original Message-
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Ian Beach
Sent: Sunday, 21 May 2017 4:15 PM
To: legacyusergroup@legacyusers.com
Subject: [LegacyUG] Update 9.0.0.180 Screen font problem

I've just updated to the latest version 9.0.0.180 and all the screen fonts have 
been defaulted back to Ariel. I've tried to change them in Options 10.1  but it 
won't let me change them. Any ideas?

Ian


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RE: [LegacyUG] Update Problem

[Michele/Support]

Bobby,
You have subfolders in the Legacy default Media folder?   If so, I have my 
media set up exactly like you do and I have never had this problem.

Michele
Technical Support
mich...@legacyfamilytree.com
www.legacyfamilytree.com

-Original Message-
From: Bobby Johnson [mailto:b...@brmemc.net]
Sent: Friday, December 5, 2014 10:44 AM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Update Problem

I have a problem with updates.  Every time I do an update my media are all 
missing.  I have to go to 6.2 and reset my default path for each of my family 
files.  I choose to put my media for each family file into a subfolder under 
media with the same name as the family file they belong to.
Example my Smith family file would go in C:.Media/Smith.
My Johnson would go into C:.Media/Johnson.  6.2 is a
(ff) and not (gbl).  Should this be happening?
Bobby





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RE: [LegacyUG] Update Problem

[Paul Gray]

Bobby,



No, I don't think that should be happening.



After the update, what path is in 6.2? From your note, I assume that pre-update 
in your Smith family file, 6.2 said C:.Media/Smith. What does it say 
immediately post update? And, then do I understand that in order to 'find' your 
media again, all you need to do is update 6.2, you don't need to do any 
relinking?



I always thought that 6.2 had absolutely nothing to do with existing links. The 
only time I thought it mattered was 1) when you are adding new media it would 
send you to that folder first to look for the media item (although you navigate 
to any other folder once in the add media dialogue), or if you were using the 
media re-linker (although I will say nothing about that because I have never 
used it).





Paul Gray





-Original Message-
From: Bobby Johnson [mailto:b...@brmemc.net]
Sent: December-05-14 8:44 AM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Update Problem



I have a problem with updates.  Every time I do an update my media are all 
missing.  I have to go to 6.2 and reset my default path for each of my family 
files.  I choose to put my media for each family file into a subfolder under 
media with the same name as the family file they belong to.

Example my Smith family file would go in C:.Media/Smith.

My Johnson would go into C:.Media/Johnson.  6.2 is a

(ff) and not (gbl).  Should this be happening?

Bobby











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Version: 2015.0.5577 / Virus Database: 4235/8686 - Release Date: 12/05/14




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RE: [LegacyUG] Update Problem

[Bobby Johnson]

Michelle and Paul,

I have my default media file paths set as indicated in my email and as Paul has 
surmised. Immediately upon update the/Smith and the/Johnson in the family files 
is missing and ends up with media/. It seems that when I update the default 
path to my media is reset to the installation default. I don't believe this 
should happen since 6.2 has the default path labeled as a family file (FF). 
That is why I have the/Smith and/Johnson etc. added to the end of the default 
path setting. And Paul you are correct, the only thing I need to do is to reset 
the default path after upgrading. Not that big a problem but I don't believe it 
should be happening this way.



If I left the media path set as the default when installed and linked all the 
media using that as the default I'm sure that my media would be there after 
updating even though they are in subfolders. However there are places within 
legacy that uses the default path to find your media files. For example, when I 
need to cite a source and click on the cite a source button, legacy opens 
the windows browser to the default path and makes it easier to find your master 
sources. So you wind up with a choice of relinking your media after each update 
or living with additional steps to find your sources when working with them.



Thanks for responding.

Bobby





Bobby,



No, I don't think that should be happening.



After the update, what path is in 6.2? From your note, I assume that pre-update 
in your Smith family file, 6.2 said C:.Media/Smith. What does it say 
immediately post update? And, then do I understand that in order to 'find' your 
media again, all you need to do is update 6.2, you don't need to do any 
relinking?



I always thought that 6.2 had absolutely nothing to do with existing links. The 
only time I thought it mattered was 1) when you are adding new media it would 
send you to that folder first to look for the media item (although you navigate 
to any other folder once in the add media dialogue), or if you were using the 
media re-linker (although I will say nothing about that because I have never 
used it).





Paul Gray




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RE: [LegacyUG] Update Problem

[Paul Gray]

Hi again Bobby,



It’s interesting that your system behaves differently than mine. In your case, 
the value in 6.2 is changed to a new value, in mine the value (which is not the 
default) remains as previously set. (This is what you want as well, you are 
quite happy to retain your 6.2 settings).



I’m wondering if the reason might be how the update is done. I am doing it from 
the “Legacy Home” tab updates box on the right where it shows you installed 
version, current version and gives you the option to update. Is that how you 
are updating, or are you doing it some other way? It’s pure speculation, but 
can’t one download the update from Legacy’s website and then install. Maybe 
that method does more a ‘basic’ or “clean” install and sets parameters such as 
6.2 to defaults?



Paul







From: Bobby Johnson [mailto:b...@brmemc.net]
Sent: December-05-14 11:31 AM
To: legacyusergroup@LegacyUsers.com
Subject: RE: [LegacyUG] Update Problem



Michelle and Paul,

I have my default media file paths set as indicated in my email and as Paul has 
surmised. Immediately upon update the/Smith and the/Johnson in the family files 
is missing and ends up with media/. It seems that when I update the default 
path to my media is reset to the installation default. I don't believe this 
should happen since 6.2 has the default path labeled as a family file (FF). 
That is why I have the/Smith and/Johnson etc. added to the end of the default 
path setting. And Paul you are correct, the only thing I need to do is to reset 
the default path after upgrading. Not that big a problem but I don't believe it 
should be happening this way.



If I left the media path set as the default when installed and linked all the 
media using that as the default I'm sure that my media would be there after 
updating even though they are in subfolders. However there are places within 
legacy that uses the default path to find your media files. For example, when I 
need to cite a source and click on the cite a source button, legacy opens 
the windows browser to the default path and makes it easier to find your master 
sources. So you wind up with a choice of relinking your media after each update 
or living with additional steps to find your sources when working with them.



Thanks for responding.

Bobby





Bobby,



No, I don't think that should be happening.



After the update, what path is in 6.2? From your note, I assume that pre-update 
in your Smith family file, 6.2 said C:.Media/Smith. What does it say 
immediately post update? And, then do I understand that in order to 'find' your 
media again, all you need to do is update 6.2, you don't need to do any 
relinking?



I always thought that 6.2 had absolutely nothing to do with existing links. The 
only time I thought it mattered was 1) when you are adding new media it would 
send you to that folder first to look for the media item (although you navigate 
to any other folder once in the add media dialogue), or if you were using the 
media re-linker (although I will say nothing about that because I have never 
used it).





Paul Gray

  _

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.5577 / Virus Database: 4235/8686 - Release Date: 12/05/14



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RE: [LegacyUG] Update Problem

[Bobby Johnson]

Yes it's interesting to say the least. I normally update using the legacy home 
tab and I did so this time. Even though I'm one of the people whose update was 
still showing I had the latest version I clicked on the update and installed 
the new version from there. I guess I'll just bite the bullet and live with it. 
Thanks for your suggestions.

Bobby



From: Paul Gray [mailto:graypa...@outlook.com]
Sent: Friday, December 5, 2014 4:52 PM
To: legacyusergroup@LegacyUsers.com
Subject: RE: [LegacyUG] Update Problem



Hi again Bobby,



It’s interesting that your system behaves differently than mine. In your case, 
the value in 6.2 is changed to a new value, in mine the value (which is not the 
default) remains as previously set. (This is what you want as well, you are 
quite happy to retain your 6.2 settings).



I’m wondering if the reason might be how the update is done. I am doing it from 
the “Legacy Home” tab updates box on the right where it shows you installed 
version, current version and gives you the option to update. Is that how you 
are updating, or are you doing it some other way? It’s pure speculation, but 
can’t one download the update from Legacy’s website and then install. Maybe 
that method does more a ‘basic’ or “clean” install and sets parameters such as 
6.2 to defaults?



Paul




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Re: [LegacyUG] Update Problem

[Kelly Booth]

I made the mistake of updating Legacy  I didn't do it right away after seeing 
this message and did it at the end of last week.  Now my file is messed up.  I 
have tried all the steps, including downloading the trail version.  I can't get 
a clean install because Legacy won't uninstall.  I would like to get Legacy off 
my computer if anyone can help.  It goes thru the uninstall process but it is 
still there and you can open the program.  When I try a second time, I get a 
message saying it can't find the uninstall log.  I re-download the free version 
a 2nd time but still have the same problem. 

I was told to continuing working with the program that they are working on a 
fix but I am not going to continue to enter data into something that is screwed 
up.


On Thursday, July 31, 2014 2:40 AM, Tom Hampton hampton2...@dodo.com.au wrote:



Thanks very much Ron, I’ll give it a go.
 
From:Ron Taylor [mailto:doit4...@yahoo.com]
Sent: Wednesday, 30 July 2014 11:49 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problem
 
Tom,
Several people have reported a possible problem with their file after an 
update.  The common recommendation is to download the full standard free 
version and install it over the previous program.  If you have deluxe, the 
installer will find your license and authorize it again.  Then Restore your 
most recent backup.  Hope that works for you.
Ron Taylor
 
On Wednesday, July 30, 2014 1:14 AM, Tom Hampton hampton2...@dodo.com.au 
wrote:
 
Hi Ron,
Not really sure, but I only bought it about a month ago so it should be the 
latest version.
I back up using a separate programme and onto a separate drive completely.
Thanks
 
From:Ron Taylor [mailto:doit4...@yahoo.com]
Sent: Wednesday, 30 July 2014 9:03 AM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problem
 
What version was used to make your most recent backup of your Legacy database?
 
 
On Tuesday, July 29, 2014 3:11 PM, Tom Hampton hampton2...@dodo.com.au wrote:
 
Hello,
I have Legacy 8 Deluxe and have just downloaded the latest update.
It caused my computer to crash and now I cannot open Legacy at all.
It says it is an “unrecognised database format”. Any ideas on how to fix this 
please?
Thanks.


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No virus found in this message.
Checked by AVG - http://www.avg.com/
Version: 2014.0.4716 / Virus Database: 3986/7941 - Release Date: 07/29/14


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No virus found in this message.
Checked by AVG - http://www.avg.com/
Version: 2014.0.4716 / Virus Database: 3986/7946 - Release Date: 07/30/14
No virus found in this message.
Checked by AVG - http://www.avg.com/
Version: 2014.0.4716 / Virus Database: 3986/7946 - Release Date: 07/30/14


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RE: [LegacyUG] Update Problem

[Tom Hampton]

Thanks very much Ron, I’ll give it a go.



From: Ron Taylor [mailto:doit4...@yahoo.com]
Sent: Wednesday, 30 July 2014 11:49 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problem



Tom,

Several people have reported a possible problem with their file after an 
update.  The common recommendation is to download the full standard free 
version and install it over the previous program.  If you have deluxe, the 
installer will find your license and authorize it again.  Then Restore your 
most recent backup.  Hope that works for you.

Ron Taylor



On Wednesday, July 30, 2014 1:14 AM, Tom Hampton hampton2...@dodo.com.au 
wrote:



Hi Ron,

Not really sure, but I only bought it about a month ago so it should be the 
latest version.

I back up using a separate programme and onto a separate drive completely.

Thanks



From: Ron Taylor [mailto:doit4...@yahoo.com]
Sent: Wednesday, 30 July 2014 9:03 AM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problem



What version was used to make your most recent backup of your Legacy database?





On Tuesday, July 29, 2014 3:11 PM, Tom Hampton hampton2...@dodo.com.au wrote:



Hello,

I have Legacy 8 Deluxe and have just downloaded the latest update.

It caused my computer to crash and now I cannot open Legacy at all.

It says it is an “unrecognised database format”. Any ideas on how to fix this 
please?

Thanks.



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
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No virus found in this message.
Checked by AVG - www.avg.com http://www.avg.com/
Version: 2014.0.4716 / Virus Database: 3986/7941 - Release Date: 07/29/14



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  _

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4716 / Virus Database: 3986/7946 - Release Date: 07/30/14

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4716 / Virus Database: 3986/7946 - Release Date: 07/30/14



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http://www.LegacyFamilyTree.com/Etiquette.asp
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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Archived messages after Nov. 21 2009:
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Archived messages from old mail server - before Nov. 21 2009:
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Re: [LegacyUG] Update Problem

[Ron Taylor]

Tom,
I just re-read your message about how you back up using a separate programme. 
 You should use the built-in backup of Legacy which will produce 2 zip 
files...one for the data structures and one for linked media files.  Then you 
can use your separate program to store those backups elsewhere if you wish.  
The important thing that you will miss is the ability to Restore a Legacy 
backup data zip file.  The zip file contains more than the fdb file.  The 
Legacy backup gathers all the various pieces of a given database into the data 
zip file and the zip technology compresses that to make it smaller.  A zipped 
file will not open unless it is intact so a corrupted zip file won't work.  
That gives some degree of integrity to the zip file.  The media zip backup is 
un-zipped by regular Windows utilities.
Ron Taylor


On Thursday, July 31, 2014 12:39 AM, Tom Hampton hampton2...@dodo.com.au 
wrote:



Thanks very much Ron, I’ll give it a go.
 
From:Ron Taylor [mailto:doit4...@yahoo.com]
Sent: Wednesday, 30 July 2014 11:49 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problem
 
Tom,
Several people have reported a possible problem with their file after an 
update.  The common recommendation is to download the full standard free 
version and install it over the previous program.  If you have deluxe, the 
installer will find your license and authorize it again.  Then Restore your 
most recent backup.  Hope that works for you.
Ron Taylor
 
On Wednesday, July 30, 2014 1:14 AM, Tom Hampton hampton2...@dodo.com.au 
wrote:
 
Hi Ron,
Not really sure, but I only bought it about a month ago so it should be the 
latest version.
I back up using a separate programme and onto a separate drive completely.
Thanks
 
From:Ron Taylor [mailto:doit4...@yahoo.com]
Sent: Wednesday, 30 July 2014 9:03 AM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problem
 
What version was used to make your most recent backup of your Legacy database?
 
 
On Tuesday, July 29, 2014 3:11 PM, Tom Hampton hampton2...@dodo.com.au wrote:
 
Hello,
I have Legacy 8 Deluxe and have just downloaded the latest update.
It caused my computer to crash and now I cannot open Legacy at all.
It says it is an “unrecognised database format”. Any ideas on how to fix this 
please?
Thanks.


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
 
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4716 / Virus Database: 3986/7941 - Release Date: 07/29/14


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
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Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
 



No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4716 / Virus Database: 3986/7946 - Release Date: 07/30/14
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4716 / Virus Database: 3986/7946 - Release Date: 07/30/14


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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blog (http://news.LegacyFamilyTree.com).
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Legacy User

RE: [LegacyUG] Update Problem

[Tom Hampton]

Hi Ron,

Not really sure, but I only bought it about a month ago so it should be the 
latest version.

I back up using a separate programme and onto a separate drive completely.

Thanks



From: Ron Taylor [mailto:doit4...@yahoo.com]
Sent: Wednesday, 30 July 2014 9:03 AM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problem



What version was used to make your most recent backup of your Legacy database?





On Tuesday, July 29, 2014 3:11 PM, Tom Hampton hampton2...@dodo.com.au wrote:



Hello,

I have Legacy 8 Deluxe and have just downloaded the latest update.

It caused my computer to crash and now I cannot open Legacy at all.

It says it is an “unrecognised database format”. Any ideas on how to fix this 
please?

Thanks.



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp



No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4716 / Virus Database: 3986/7941 - Release Date: 07/29/14



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Update Problem

[Ron Taylor]

Tom,
Several people have reported a possible problem with their file after an 
update.  The common recommendation is to download the full standard free 
version and install it over the previous program.  If you have deluxe, the 
installer will find your license and authorize it again.  Then Restore your 
most recent backup.  Hope that works for you.
Ron Taylor


On Wednesday, July 30, 2014 1:14 AM, Tom Hampton hampton2...@dodo.com.au 
wrote:



Hi Ron,
Not really sure, but I only bought it about a month ago so it should be the 
latest version.
I back up using a separate programme and onto a separate drive completely.
Thanks
 
From:Ron Taylor [mailto:doit4...@yahoo.com]
Sent: Wednesday, 30 July 2014 9:03 AM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problem
 
What version was used to make your most recent backup of your Legacy database?
 
 
On Tuesday, July 29, 2014 3:11 PM, Tom Hampton hampton2...@dodo.com.au wrote:
 
Hello,
I have Legacy 8 Deluxe and have just downloaded the latest update.
It caused my computer to crash and now I cannot open Legacy at all.
It says it is an “unrecognised database format”. Any ideas on how to fix this 
please?
Thanks.


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
 
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4716 / Virus Database: 3986/7941 - Release Date: 07/29/14


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Update Problem

[Ron Taylor]

What version was used to make your most recent backup of your Legacy database?



On Tuesday, July 29, 2014 3:11 PM, Tom Hampton hampton2...@dodo.com.au wrote:



Hello,
I have Legacy 8 Deluxe and have just downloaded the latest update.
It caused my computer to crash and now I cannot open Legacy at all.
It says it is an “unrecognised database format”. Any ideas on how to fix this 
please?
Thanks.

Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Update Problems

[Cathy Pinner]

Hi Bobby,

To see a new update on the Legacy Home Tab you have to have started Legacy 
after the update is on the server.

The other problems you had seem very strange.

Are you sure it opened the same file you'd been working on and not another copy?

Where is the program installed?
Where is your file?
What setting do you have at Option 1.2?

Cathy

Bobby Johnson wrote:
 After viewing several posts on this list indicating a new update was
 available, I clicked on the Legacy Home tab.  Here it indicated that 414
 was the latest build.  This is the second time a new update was not been
 correctly identified here.  By clicking on the Update header above the
 message that I have the latest build the Check for Updates window opened.
 I was able to update from there without going to the Update web page and
 downloading the file.
 After completing the update I had over 6000 media files missing.  The
 relinker quickly fixed this problem.
 The Startup family was al
so changed.
 I can't seem to get a handle on what might have caused these problems.
 Anyone have suggestions as to how to avoid this in the future?
 Bobby



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http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
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Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
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blog (http://news.LegacyFamilyTree.com).
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RE: [LegacyUG] Update Problems

[Bobby Johnson]

Cathy,
The update was on the server but did not trigger my program that it was 
available.  This shouldn't happen no matter where the program is installed or 
where the family file is located.  The program and data are in the default 
locations and 1.2 is set to open the last family file opened.  The strange 
thing is that this is the second time it has happened to me and not in 
consecutive updates.  The last time was early in the version 8 history.  If no 
one else has this problem it must be with my setup.  Everything is in the 
default locations and nothing strange about my data.  Can't put my finger on 
what could be causing this.
Thanks for your ideas.

Bobby

 -Original Message-
 From: Cathy Pinner [mailto:genea...@gmail.com]
 Sent: Thursday, May 15, 2014 7:21 PM
 To: legacyusergroup@LegacyUsers.com
 Subject: Re: [LegacyUG] Update Problems

 Hi Bobby,

 To see a new update on the Legacy Home Tab you have to have started Legacy
 after the update is on the server.

 The other problems you had seem very strange.

 Are you sure it opened the same file you'd been working on and not another
 copy?

 Where is the program installed?
 Where is your file?
 What setting do you have at Option 1.2?

 Cathy

 Bobby Johnson wrote:
  After viewing several posts on this list indicating a new update was
  available, I clicked on the Legacy Home tab.  Here it indicated that
  414 was the latest build.  This is the second time a new update was
  not been correctly identified here.  By clicking on the Update
  header above the message that I have the latest build the Check for
 Updates window opened.
  I was able to update from there without going to the Update web page
  and downloading the file.
  After completing the update I had over 6000 media files missing.  The
  relinker quickly fixed this problem.
  The Startup family was al
 so changed.
  I can't seem to get a handle on what might have caused these problems.
  Anyone have suggestions as to how to avoid this in the future?
  Bobby





Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Update

[Sherry/Support]

On the Legacy Home tab, where it was in v7.

The current build is 8.0.0.414


Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Mon, Mar 24, 2014 at 5:11 PM,  mvmc...@aol.com wrote:
 OK, dumb question. How do I locate the update in the Deluxe Version 8?

 Marie




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Archived messages after Nov. 21 2009:
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Re: [LegacyUG] update 8.0.0.414 messes up chronology report

[Sherry/Support]

It's working fine for me.  Back up the Family File (File  Backup File)
then run File  File Maintenance  Check/Repair.

Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Thu, Mar 6, 2014 at 9:24 AM, Barb Weed bweed66...@yahoo.com wrote:

 Hello, has any one noticed that up date 8.0.0.414 has messed up the
 chronology report??  When I click on the chronology tab I get the
 chronology for a different person, not the person I should get.  I did a
 maintenance on my file and that did not change the wrong report.  This is
 not on just one person but on everyone that I have checked. Downloaded the
 up date last night and went to bed hoping that a restart would help but it
 didn't. Please help.
 Barb W




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Archived messages after Nov. 21 2009:
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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RE: [LegacyUG] update 8.0.0.414 messes up chronology report

[Bobby Johnson]

You can add one other little dinger to the 414 update and that is my media were 
all unlinked.  However a visit to the “Relinker” quickly corrected that.  One 
plus is that it did not replace my iSearch folder as did 412.

Bobby



From: Barb Weed [mailto:bweed66...@yahoo.com]
Sent: Thursday, March 6, 2014 12:25 PM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] update 8.0.0.414 messes up chronology report



Hello, has any one noticed that up date 8.0.0.414 has messed up the chronology 
report??  When I click on the chronology tab I get the chronology for a 
different person, not the person I should get.  I did a maintenance on my file 
and that did not change the wrong report.  This is not on just one person but 
on everyone that I have checked. Downloaded the up date last night and went to 
bed hoping that a restart would help but it didn't. Please help.

Barb W




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http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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Re: [LegacyUG] update 8.0.0.414 messes up chronology report

[Barb Weed]

Sherry,  I did the maintance/check repair again.  Now when I click on 
chronology (dosen't matter who is selected) I get the chronology for Elizabeth 
Reynolds.  Elizabeth is from the sample file that I used to check this out for 
one of the programers.  Futher more this Elizabeth Reynolds is not in my 
database.





On Thursday, March 6, 2014 11:55 AM, Sherry/Support 
she...@legacyfamilytree.com wrote:

It's working fine for me.  Back up the Family File (File  Backup File) then 
run File  File Maintenance  Check/Repair.



Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Thu, Mar 6, 2014 at 9:24 AM, Barb Weed bweed66...@yahoo.com wrote:

Hello, has any one noticed that up date 8.0.0.414 has messed up the chronology 
report??  When I click on the chronology tab I get the chronology for a 
different person, not the person I should get.  I did a maintenance on my file 
and that did not change the wrong report.  This is not on just one person but 
on everyone that I have checked. Downloaded the up date last night and went to 
bed hoping that a restart would help but it didn't. Please help.

Barb W



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Re: [LegacyUG] update 8.0.0.414 messes up chronology report

[Sherry/Support]

I've been in and out of the Chronology all day starting with different
people and the report is always fine.

 I don't know what can be going on with your file You could try
reinstalling Legacy and if that doesn't help, you probably should contact
Support.

I have sometimes seen a delay when switching files. The data from the old
file can hang around a couple of seconds and sometimes a delay when going
to another tab.

The other question would be what do you have running in the background?
Could that be slowing Legacy?

When was the last time you restarted your computer?



Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Thu, Mar 6, 2014 at 10:45 AM, Barb Weed bweed66...@yahoo.com wrote:

  Sherry,  I did the maintance/check repair again.  Now when I click on
 chronology (dosen't matter who is selected) I get the chronology for
 Elizabeth Reynolds.  Elizabeth is from the sample file that I used to check
 this out for one of the programers.  Futher more this Elizabeth Reynolds is
 not in my database.



   On Thursday, March 6, 2014 11:55 AM, Sherry/Support 
 she...@legacyfamilytree.com wrote:
  It's working fine for me.  Back up the Family File (File  Backup File)
 then run File  File Maintenance  Check/Repair.

 Sincerely,
 Sherry
 Technical Support
 Legacy Family Tree




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Re: [LegacyUG] update 8.0.0.414 messes up chronology report

[Sherry/Support]

Again, I didn't have that problem - all my media is still linked after
updating this morning.



Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Thu, Mar 6, 2014 at 10:19 AM, Bobby Johnson b...@brmemc.net wrote:

 You can add one other little dinger to the 414 update and that is my media
 were all unlinked.  However a visit to the Relinker quickly corrected
 that.  One plus is that it did not replace my iSearch folder as did 412.

 Bobby






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Re: [LegacyUG] update 8.0.0.414 messes up chronology report

[Brian/Support]

It looks like your chronology tab is locked on one person although I do
not know why. I tried changing to three different people in the Sample
File (I did this in Family View). When I clicked on the Chronology Tab
the screen showed the correct chronology for those three people. I then
changed to another file, which opened in Family View since that is my
preferred view, when I clicked on the chron tab the view was the
chronology of the person in the new file.

Just in case it was the Chronology Report instead of the Chronology View
I also used the Options  Report button for two different people and a
report for the currently selected person was created each time.

Here is some drastic surgery to try:
1. close Legacy
2. Use Windows Explorer to open the Legacy Family Tree\_AppData folder
in your My Documents
3. Delete the file ChronFile.rtf you will find in that folder
4. Go to the usr folder and delete the Chron.usr file

Restart Legacy

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com


On 06/03/2014 1:45 PM, Barb Weed wrote:
 Sherry,  I did the maintenance/check repair again.  Now when I click on
 chronology (doesn't matter who is selected) I get the chronology for
 Elizabeth Reynolds.  Elizabeth is from the sample file that I used to
 check this out for one of the programmers.  Further more this Elizabeth
 Reynolds is not in my database.



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Re: [LegacyUG] update 8.0.0.414 messes up chronology report

[Barb Weed]

Sherry, Jerimie from support suggested that I delete the chron.usr file and 
restart Legacy 8 and try to duplicate the problem on the sample file.  Did that 
and the sample file worked fine so I tried on my file and all is now well.  
Thank you all.  Legacy people are so responsive and reliable.
Barb W





On Thursday, March 6, 2014 1:16 PM, Brian/Support br...@legacyfamilytree.com 
wrote:

It looks like your chronology tab is locked on one person although I do
not know why. I tried changing to three different people in the Sample
File (I did this in Family View). When I clicked on the Chronology Tab
the screen showed the correct chronology for those three people. I then
changed to another file, which opened in Family View since that is my
preferred view, when I clicked on the chron tab the view was the
chronology of the person in the new file.

Just in case it was the Chronology Report instead of the Chronology View
I also used the Options  Report button for two different people and a
report for the currently selected person was created each time.

Here is some drastic surgery to try:
1. close Legacy
2. Use Windows Explorer to open the Legacy Family Tree\_AppData folder
in your My Documents
3. Delete the file ChronFile.rtf you will find in that folder
4. Go to the usr folder and delete the Chron.usr file

Restart Legacy

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com


On 06/03/2014 1:45 PM, Barb Weed wrote:
 Sherry,  I did the maintenance/check repair again.  Now when I click on
 chronology (doesn't matter who is selected) I get the chronology for
 Elizabeth Reynolds.  Elizabeth is from the sample file that I used to
 check this out for one of the programmers.  Further more this Elizabeth
 Reynolds is not in my database.



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RE: [LegacyUG] update 8.0.0.414 messes up chronology report

[Michele/Support]

It is working fine for me too.  I checked about 10 people and I flipped back 
and forth between all of the tabs.





Michele

Technical Support

 mailto:mich...@legacyfamilytree.com mich...@legacyfamilytree.com

 http://www.LegacyFamilyTree.com www.LegacyFamilyTree.com



From: Sherry/Support [mailto:she...@legacyfamilytree.com]
Sent: Thursday, March 6, 2014 12:56 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] update 8.0.0.414 messes up chronology report



It's working fine for me.  Back up the Family File (File  Backup File) then 
run File  File Maintenance  Check/Repair.




Sincerely,
Sherry
Technical Support
Legacy Family Tree



On Thu, Mar 6, 2014 at 9:24 AM, Barb Weed bweed66...@yahoo.com 
mailto:bweed66...@yahoo.com  wrote:

Hello, has any one noticed that up date 8.0.0.414 has messed up the chronology 
report??  When I click on the chronology tab I get the chronology for a 
different person, not the person I should get.  I did a maintenance on my file 
and that did not change the wrong report.  This is not on just one person but 
on everyone that I have checked. Downloaded the up date last night and went to 
bed hoping that a restart would help but it didn't. Please help.

Barb W





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Re: [LegacyUG] update 8.0.0.414 messes up chronology report

[Lloyd Hite]

On 3/6/2014 1:19 PM, Bobby Johnson wrote:

 You can add one other little dinger to the 414 update and that is my
 media were all unlinked.  However a visit to the “Relinker” quickly
 corrected that.  One plus is that it did not replace my iSearch folder
 as did 412.

 Bobby

It did not unlink the media in my database.

Lloyd



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Re: [LegacyUG] Update again on restore issue

[Wendy Howard]

Hi Pam,

I think you should contact Support and get their one-on-one help at this
stage.  :-)

supp...@legacyfamilytree.com

Kind Regards,
Wendy

Pam Gosling said the following on 12/01/2014 1:25 p.m.:
 Ok, when I reentered the program again, it asked me to backup 1 file, and 
 when the program opened, it showed me that the new build took, but took 
 on the backup zip file of 3:40 in the afternoon, not the latest zip file of 
 10:51(after I had entered data for several hours); the later zip folder of 
 10:51 shows up in my recovered files, and the newly named update/copy that 
 I was trying to make still doesn't show up in my open file list within the 
 program, but it does open. But then it asked me if I wanted to copy/renew to 
 new format again? I didn't do that yet, thinking something is very confused 
 here. . .(besides me).. .should I start over? Or. . .??? I don't want to 
 mess it up any further. ..

 Pam



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RE: [LegacyUG] Update Patch Notes

[C.G. Ouimet]

There is a summary of changes at 
http://www.legacyfamilytree.com/RevisionHistory8.asp but it’s not complete in 
that there are a number of “Miscellaneous Fixes” entries …





C.G. Ouimet

Kingston ON



From: Brian L. Lightfoot [mailto:br...@the-lightfoots.com]
Sent: January 04, 2014 03:30 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] Update Patch Notes



Just curious about this because I have not made the switch to v8 and have no 
plans to do so until the dust settles but typically on all other software 
packages there is usually an short text file entitled something along the lines 
of “What was fixed and/or changed with this patch”. I haven’t seen any mention 
of this for the Legacy v8 rollout but I have seen a lot of messages similar to 
“has anybody noticed that this was fixed or this was changed….”. Surely the 
programmers management team has all this written on their white board of bug 
swatting and would be very easy to offer.



Brian in CA





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RE: [LegacyUG] Update Patch Notes

[William Boswell]

Yes, I'd like to see something other than Miscellaneous Fixes.  I don't see a 
fix to a problem I had with source details not being created properly starting 
with Build 8.0.0.361.  I'm still on Build 8.0.0.358 since everything is working 
fine for me.  I've seen too many complaints for builds after that to bother 
with updating.



Bill Boswell



From: C.G. Ouimet [mailto:c.g.oui...@outlook.com]
Sent: Saturday, January 04, 2014 4:02 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] Update Patch Notes



There is a summary of changes at 
http://www.legacyfamilytree.com/RevisionHistory8.asp but it’s not complete in 
that there are a number of “Miscellaneous Fixes” entries …





C.G. Ouimet

Kingston ON



From: Brian L. Lightfoot [mailto:br...@the-lightfoots.com]
Sent: January 04, 2014 03:30 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] Update Patch Notes



Just curious about this because I have not made the switch to v8 and have no 
plans to do so until the dust settles but typically on all other software 
packages there is usually an short text file entitled something along the lines 
of “What was fixed and/or changed with this patch”. I haven’t seen any mention 
of this for the Legacy v8 rollout but I have seen a lot of messages similar to 
“has anybody noticed that this was fixed or this was changed….”. Surely the 
programmers management team has all this written on their white board of bug 
swatting and would be very easy to offer.



Brian in CA





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RE: [LegacyUG] Update Patch Notes

[C.G. Ouimet]

My  request for more detailed update histories was answered with something like 
Tech Support too busy fixing to document …





C.G. Ouimet

Kingston ON



From: William Boswell [mailto:whbosw...@gmail.com]
Sent: January 04, 2014 06:05 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] Update Patch Notes



Yes, I'd like to see something other than Miscellaneous Fixes.  I don't see a 
fix to a problem I had with source details not being created properly starting 
with Build 8.0.0.361.  I'm still on Build 8.0.0.358 since everything is working 
fine for me.  I've seen too many complaints for builds after that to bother 
with updating.



Bill Boswell



From: C.G. Ouimet [mailto:c.g.oui...@outlook.com]
Sent: Saturday, January 04, 2014 4:02 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] Update Patch Notes



There is a summary of changes at 
http://www.legacyfamilytree.com/RevisionHistory8.asp but it’s not complete in 
that there are a number of “Miscellaneous Fixes” entries …





C.G. Ouimet

Kingston ON



From: Brian L. Lightfoot [mailto:br...@the-lightfoots.com]
Sent: January 04, 2014 03:30 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] Update Patch Notes



Just curious about this because I have not made the switch to v8 and have no 
plans to do so until the dust settles but typically on all other software 
packages there is usually an short text file entitled something along the lines 
of “What was fixed and/or changed with this patch”. I haven’t seen any mention 
of this for the Legacy v8 rollout but I have seen a lot of messages similar to 
“has anybody noticed that this was fixed or this was changed….”. Surely the 
programmers management team has all this written on their white board of bug 
swatting and would be very easy to offer.



Brian in CA





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Re: [LegacyUG] Update or Wait

[Paula Ryburn]

I'm waiting partially to let the bugs get worked out and partially because I am 
very busy and want to be able to have time to explore  enjoy.  I have no 
urgent data entry in my queue, and the one thing I wanted has not been 
advertised to be in v8, so... ;)
 
--Paula in Texas
Researching:  Adair Baker Beasley Benson Betz Bigley Blagrave Burton Chapman 
Clement Clough Coppernoll Costine Daulton Dinwiddie Doody Ellis Exline Field 
Floran Floyd Gates Goodale Gordon Gump Hale Harbaugh Hind Hopkins Hughes Hurdle 
Jones Klein Koyle Laswell McDonald Misner Passwaters Pelton Roberts Roche 
Ryburn Sanford Short Singer Sullivan Weller Williams



 From: John Gregson jfgreg...@shaw.ca
To: LegacyUserGroup@LegacyUsers.com
Sent: Friday, December 6, 2013 3:03 PM
Subject: [LegacyUG] Update or Wait


I have Legacy 7.5.0.278; on a Win 7 computer.
I have been following the traffic on the List, and I get the
feeling that perhaps I should wait; perhaps for 8.1 to come out before
I upgrade.

The traffic on the List, for the most part,  seems to come from users
who are very knowledgeable with computers; but I am not one such.

Any comments?  I do not want to get into a situation that is beyond
my knowledge to fix.

John.

--
John. jfgreg...@shaw.ca


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Re: [LegacyUG] Update or Wait

[kramer101]

I don't see anything about training DVDs for Legacy 8. Where do you see that at 
this point? I always get them when I order the new version.

God bless,
Ellen Kramer

- Original Message -

From: Nancy Stevens nancystevens4...@gmail.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Friday, December 6, 2013 5:06:27 PM
Subject: Re: [LegacyUG] Update or Wait

I think there is a video about the new features in v8. Maybe look at it and see 
if there are any new features that you really want to use.


On Fri, Dec 6, 2013 at 3:03 PM, John Gregson  jfgreg...@shaw.ca  wrote:


I have Legacy 7.5.0.278; on a Win 7 computer.
I have been following the traffic on the List, and I get the
feeling that perhaps I should wait; perhaps for 8.1 to come out before
I upgrade.

The traffic on the List, for the most part, seems to come from users
who are very knowledgeable with computers; but I am not one such.

Any comments? I do not want to get into a situation that is beyond
my knowledge to fix.

John.

--
John. jfgreg...@shaw.ca



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Re: [LegacyUG] Update or Wait

[Nancy Stevens]

I think there is a video about the new features in v8.  Maybe look at it
and see if there are any new features that you really want to use.


On Fri, Dec 6, 2013 at 3:03 PM, John Gregson jfgreg...@shaw.ca wrote:

 I have Legacy 7.5.0.278; on a Win 7 computer.
 I have been following the traffic on the List, and I get the
 feeling that perhaps I should wait; perhaps for 8.1 to come out before
 I upgrade.

 The traffic on the List, for the most part,  seems to come from users
 who are very knowledgeable with computers; but I am not one such.

 Any comments?  I do not want to get into a situation that is beyond
 my knowledge to fix.

 John.

 --
 John. jfgreg...@shaw.ca



 Legacy User Group guidelines:
 http://www.LegacyFamilyTree.com/Etiquette.asp
 Archived messages after Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyusers.com/
 Archived messages from old mail server - before Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
 Online technical support: http://www.LegacyFamilyTree.com/Help.asp
 Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
 on our blog (http://news.LegacyFamilyTree.com).
 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp






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Re: [LegacyUG] Update or Wait

[Mike Fry]

On 2013/12/06 23:03, John Gregson wrote:
 I have Legacy 7.5.0.278; on a Win 7 computer.
 I have been following the traffic on the List, and I get the
 feeling that perhaps I should wait; perhaps for 8.1 to come out before
 I upgrade.

 The traffic on the List, for the most part,  seems to come from users
 who are very knowledgeable with computers; but I am not one such.

 Any comments?  I do not want to get into a situation that is beyond
 my knowledge to fix.

Do what I've done (and probably others as well) download the free, Standard
version and install it alongside 7.5. Then you can use the two side-by-side and
make judgements based on your own data.

--
Regards,
Mike Fry
Johannesburg (g)



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Re: [LegacyUG] Update or Wait

[Bryan Pratt]

A lot of the discussion here is over extra tweaks people want to do which makes 
the upgrade sound more complicated than it is. I guess there’s 30 or so regular 
listers here compared to the 100’s who have installed the program. If you 
follow the installation instructions and install it to the folders Legacy 
recommends you shouldn’t have any problems. And then let the installation copy 
family file when L8 starts. I’ve installed it on Windows 8.1 without problem.

L8 is quite different so it does take a little while to wander around it, but 
it is time well spent.


Bryan






Sent from Windows Mail





From: John Gregson
Sent: ‎Saturday‎, ‎December‎ ‎7‎, ‎2013 ‎10‎:‎49‎ ‎AM
To: Legacy





I have Legacy 7.5.0.278; on a Win 7 computer.
I have been following the traffic on the List, and I get the
feeling that perhaps I should wait; perhaps for 8.1 to come out before
I upgrade.

The traffic on the List, for the most part,  seems to come from users
who are very knowledgeable with computers; but I am not one such.

Any comments?  I do not want to get into a situation that is beyond
my knowledge to fix.

John.

--
John. jfgreg...@shaw.ca



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RE: [LegacyUG] Update or Wait

[Paul Gray]

John,

I doubt that waiting will prove to be of any advantage, but it isn't going to 
hurt either.

Much of the discussion has been around 'installation issues' and in particular 
the changes to the install (if one chooses defaults) to Windows standard 
locations (Program files/My Documents). Waiting isn't going change anything. 
However, if you told us what your current installation looks like (do you have 
everything installed, including media in C:\Legacy - the old Legacy standard), 
or elsewhere. Knowing what you have for current configuration would provide us 
the opportunity to give some tips that might simplify things and prevent 
problems.



Paul Gray

-Original Message-
From: John Gregson [mailto:jfgreg...@shaw.ca]
Sent: December-06-13 2:04 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] Update or Wait

I have Legacy 7.5.0.278; on a Win 7 computer.
I have been following the traffic on the List, and I get the feeling that 
perhaps I should wait; perhaps for 8.1 to come out before I upgrade.

The traffic on the List, for the most part,  seems to come from users who are 
very knowledgeable with computers; but I am not one such.

Any comments?  I do not want to get into a situation that is beyond my 
knowledge to fix.

John.

--
John. jfgreg...@shaw.ca



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-
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4259 / Virus Database: 3658/6897 - Release Date: 12/06/13




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Re: [LegacyUG] Update or Wait

[Ron Ferguson]

John,

I would not wait for an upgrade to V8.1 as it is not Legacy's normal
practice to u[grade in that way - eg. version 7.0 went to 7.5 when the link
with FS was made. They prefer to continually increase the last digit
currently .357.

I think that you would be better to follow Paul's advice.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: John Gregson
Sent: Friday, December 06, 2013 9:03 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] Update or Wait

I have Legacy 7.5.0.278; on a Win 7 computer.
I have been following the traffic on the List, and I get the
feeling that perhaps I should wait; perhaps for 8.1 to come out before
I upgrade.

The traffic on the List, for the most part,  seems to come from users
who are very knowledgeable with computers; but I am not one such.

Any comments?  I do not want to get into a situation that is beyond
my knowledge to fix.

John.

--
John. jfgreg...@shaw.ca




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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Update or Wait

[Moe Crosby]

I'm running 7.x and 8.x side-by-side.
I do all my managing and updating in 7.x and I play with the 8.x

A lot of the threads in this group don't concern me but its interesting reading 
read about some of the other functions.

I figure once I'm comfortable with 8, I can delete the tree and import the 
latest version from 7.x

Moe


On Fri, 12/6/13, John Gregson jfgreg...@shaw.ca wrote:

 Subject: [LegacyUG] Update or Wait
 To: LegacyUserGroup@LegacyUsers.com
 Date: Friday, December 6, 2013, 1:03 PM

 I have Legacy 7.5.0.278; on a Win 7
 computer.
 I have been following the traffic on the List, and I get
 the
 feeling that perhaps I should wait; perhaps for 8.1 to come
 out before
 I upgrade.

 The traffic on the List, for the most part,  seems to
 come from users
 who are very knowledgeable with computers; but I am not one
 such.

 Any comments?  I do not want to get into a situation
 that is beyond
 my knowledge to fix.

 John.

 --
 John. jfgreg...@shaw.ca



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 2009:
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Re: [LegacyUG] Update Unsuccessful

[Sherry/Support]

Are you updating from the Legacy Home tab? I just updated with no problem.

You can always go to our website to download the update -
www.LegacyFamilyTree.com  Download  Download Update.


Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Fri, Aug 16, 2013 at 12:07 PM, Nancy Stevens
nancystevens4...@gmail.com wrote:
 I just tried to update to the latest build of Legacy and received the
 following error message:

 Could not communicate to the network server, error 3.
 404 not found.

 It gave me the option to abort or retry.  I aborted.

 Then I tried to open Legacy (thinking I could just update to the latest
 build later) and it cannot open.  So I guess I need to finish the update
 process now.

 What went wrong and what do I do?

 I am running the previous latest build on a Windows XP machine.

 Thanks.  Nancy



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Re: [LegacyUG] Update Unsuccessful

[Nancy Stevens]

Sherry, Thank you.  I had initially tried to update from the Legacy Home
tab.

I just downloaded from the Legacy website, and everything looks fine but I
was never asked for my customer number.  My Source Writer sources still
look OK.  How can I confirm that I have the Deluxe version.  Thanks.


On Fri, Aug 16, 2013 at 2:13 PM, Sherry/Support she...@legacyfamilytree.com
 wrote:

 Are you updating from the Legacy Home tab? I just updated with no problem.

 You can always go to our website to download the update -
 www.LegacyFamilyTree.com  Download  Download Update.


 Sincerely,
 Sherry
 Technical Support
 Legacy Family Tree


 On Fri, Aug 16, 2013 at 12:07 PM, Nancy Stevens
 nancystevens4...@gmail.com wrote:
  I just tried to update to the latest build of Legacy and received the
  following error message:
 
  Could not communicate to the network server, error 3.
  404 not found.
 
  It gave me the option to abort or retry.  I aborted.
 
  Then I tried to open Legacy (thinking I could just update to the latest
  build later) and it cannot open.  So I guess I need to finish the update
  process now.
 
  What went wrong and what do I do?
 
  I am running the previous latest build on a Windows XP machine.
 
  Thanks.  Nancy



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Re: [LegacyUG] Update Unsuccessful

[Wendy Howard]

Click on Help  General Information, and a window will appear that gives
you some data about what you're running.  If you've got the Deluxe
edition running, it will say that in big friendly letters at the top of
the window, and you'll see your customer number in one of the fields.

I expect that the file where your customer number is stored was not
over-written when you downloaded and installed a fresh copy of the
program, so when you opened it up it already knew you were a Deluxe user.

Hope this helps.  :-)

Kind Regards,
Wendy

Nancy Stevens said the following on 17/08/2013 8:06 a.m.:
 Sherry, Thank you.  I had initially tried to update from the Legacy
 Home tab.

 I just downloaded from the Legacy website, and everything looks fine
 but I was never asked for my customer number.  My Source Writer
 sources still look OK.  How can I confirm that I have the Deluxe
 version.  Thanks.


 On Fri, Aug 16, 2013 at 2:13 PM, Sherry/Support
 she...@legacyfamilytree.com mailto:she...@legacyfamilytree.com wrote:

 Are you updating from the Legacy Home tab? I just updated with no
 problem.

 You can always go to our website to download the update -
 www.LegacyFamilyTree.com http://www.LegacyFamilyTree.com 
 Download  Download Update.


 Sincerely,
 Sherry
 Technical Support
 Legacy Family Tree


 On Fri, Aug 16, 2013 at 12:07 PM, Nancy Stevens
 nancystevens4...@gmail.com mailto:nancystevens4...@gmail.com
 wrote:
  I just tried to update to the latest build of Legacy and
 received the
  following error message:
 
  Could not communicate to the network server, error 3.
  404 not found.
 
  It gave me the option to abort or retry.  I aborted.
 
  Then I tried to open Legacy (thinking I could just update to the
 latest
  build later) and it cannot open.  So I guess I need to finish
 the update
  process now.
 
  What went wrong and what do I do?
 
  I am running the previous latest build on a Windows XP machine.
 
  Thanks.  Nancy




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Re: [LegacyUG] Update Unsuccessful

[Nancy Stevens]

I just found the answer to this question -- the window that shows I am
using Legacy Deluxe.  Thanks again for the help.


On Fri, Aug 16, 2013 at 3:06 PM, Nancy Stevens
nancystevens4...@gmail.comwrote:

 Sherry, Thank you.  I had initially tried to update from the Legacy Home
 tab.

 I just downloaded from the Legacy website, and everything looks fine but I
 was never asked for my customer number.  My Source Writer sources still
 look OK.  How can I confirm that I have the Deluxe version.  Thanks.


 On Fri, Aug 16, 2013 at 2:13 PM, Sherry/Support 
 she...@legacyfamilytree.com wrote:

 Are you updating from the Legacy Home tab? I just updated with no problem.

 You can always go to our website to download the update -
 www.LegacyFamilyTree.com  Download  Download Update.


 Sincerely,
 Sherry
 Technical Support
 Legacy Family Tree


 On Fri, Aug 16, 2013 at 12:07 PM, Nancy Stevens
 nancystevens4...@gmail.com wrote:
  I just tried to update to the latest build of Legacy and received the
  following error message:
 
  Could not communicate to the network server, error 3.
  404 not found.
 
  It gave me the option to abort or retry.  I aborted.
 
  Then I tried to open Legacy (thinking I could just update to the latest
  build later) and it cannot open.  So I guess I need to finish the update
  process now.
 
  What went wrong and what do I do?
 
  I am running the previous latest build on a Windows XP machine.
 
  Thanks.  Nancy



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 Archived messages after Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyusers.com/
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 on our blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Update Unsuccessful

[Sherry/Support]

That's because it's already there It's saved in a file in the
c:\Legacy folder. And you shouldn't have been asked for the password
either.

You can view your customer number by going to Help  General Information.

Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Fri, Aug 16, 2013 at 1:06 PM, Nancy Stevens
nancystevens4...@gmail.com wrote:
 Sherry, Thank you.  I had initially tried to update from the Legacy Home
 tab.

 I just downloaded from the Legacy website, and everything looks fine but I
 was never asked for my customer number.  My Source Writer sources still look
 OK.  How can I confirm that I have the Deluxe version.  Thanks.



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Re: [LegacyUG] Update

[Richard Van Wasshnova]

I believe I have been asked once or twice and I think I entered
Legacy7 to install and later updated with my personal Legacy PW.

--
Richard Van Wasshnova


On Thu, Mar 21, 2013 at 4:44 PM, Claudia Gibson gainf...@gmail.com wrote:
 I am trying to update from 7.5.0.208 to 7.5.0.219. It is asking me for a
 password, not my Legacy password but the password sent to me via email by
 Legacy. I bought 7.5 when it first came out and this is the first time it
 has asked me for a pw to update. Does anyone have a solution to this or has
 it happened to anyone else? Maybe I missed something?

 Claudia




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Re: [LegacyUG] Update

[Sherry/Support]

You shouldn't need the password to update from the Legacy Home tab if you
have the Deluxe Edition.

Go to Help  General Information and make a note of your customer number
(Do *not* post to the list!)

Close Legacy and go to the c:\Legacy folder on your hard drive. Delete the
Legacy7.LIC file (only that one) and then go back into Legacy and go to
Help  Unlock Legacy Deluxe to unlock the Deluxe features again.

You shouldn't need the password after doing this.


Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Thu, Mar 21, 2013 at 4:44 PM, Claudia Gibson gainf...@gmail.com wrote:

 I am trying to update from 7.5.0.208 to 7.5.0.219. It is asking me for a
 password, not my Legacy password but the password sent to me via email by
 Legacy. I bought 7.5 when it first came out and this is the first time it
 has asked me for a pw to update. Does anyone have a solution to this or has
 it happened to anyone else? Maybe I missed something?

 Claudia




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Re: [LegacyUG] Update

[Sherry/Support]

I just sent Claudia instructions through the list on how to fix the problem
she's having. With the Deluxe Edition, you shouldn't need the password to
update

The password is legacy7 all lower case


Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Thu, Mar 21, 2013 at 7:01 PM, Richard Van Wasshnova 
rfvanwasshn...@gmail.com wrote:

 I believe I have been asked once or twice and I think I entered
 Legacy7 to install and later updated with my personal Legacy PW.

 --
 Richard Van Wasshnova




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Re: [LegacyUG] Update

[Marnie Oakes]

Try legacy7

On 3/21/2013 7:44 PM, Claudia Gibson wrote:
 I am trying to update from 7.5.0.208 to 7.5.0.219. It is asking me for
 a password, not my Legacy password but the password sent to me via
 email by Legacy. I bought 7.5 when it first came out and this is the
 first time it has asked me for a pw to update. Does anyone have a
 solution to this or has it happened to anyone else? Maybe I missed
 something?

 Claudia




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Re: [LegacyUG] Update?

[Ron Ferguson]

Anne,

It is most improbable that answering no to the update had any effect. If you 
are referring to the flash screen which crops up every month if you haven't 
updated, then I normally answer no without problem.

If you would like to explain exactly how youcare trying to open Legacy and 
exactly what happens with any messages and error numbers, if applicable, then 
we may be able to help. Please state also your Legacy version in full.
---
Ron Ferguson
http://www.fergys.co.uk/
GOONS #5307

Anne Albee storytellaso...@gmail.com wrote:

I have Legacy 7.5. Trying to get into the program the other day, it asked if I 
wanted the update. I said no. Now can't open the program. Help, anybody?
Anne


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RE: [LegacyUG] Update?

[Brian L. Lightfoot]

And I thought that v7.5 was the update, with 7.4 being the older version. So if 
the OP is running 7.5 that would mean that she did in fact update at some point 
in very recent time.  I guess what we need to know is exactly what is happening 
when she says can't open the program. (I'm trying to ascertain that it is the 
program that won't open and not the family file.)

Brian in CA


-Original Message-
From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk]
Sent: Monday, February 18, 2013 2:38 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update?

Anne,

It is most improbable that answering no to the update had any effect. If you 
are referring to the flash screen which crops up every month if you haven't 
updated, then I normally answer no without problem.

If you would like to explain exactly how youcare trying to open Legacy and 
exactly what happens with any messages and error numbers, if applicable, then 
we may be able to help. Please state also your Legacy version in full.
---
Ron Ferguson
http://www.fergys.co.uk/
GOONS #5307

Anne Albee storytellaso...@gmail.com wrote:

I have Legacy 7.5. Trying to get into the program the other day, it asked if I 
wanted the update. I said no. Now can't open the program. Help, anybody?
Anne




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RE: [LegacyUG] Update?

[Ron Ferguson]

Brian,

It is a very long time since version 7.5 was introduced, the latest version 
(just released) is 7.5.0.219.
---
Ron Ferguson
http://www.fergys.co.uk/
GOONS #5307

Brian L. Lightfoot br...@the-lightfoots.com wrote:

And I thought that v7.5 was the update, with 7.4 being the older version. So 
if the OP is running 7.5 that would mean that she did in fact update at some 
point in very recent time.  I guess what we need to know is exactly what is 
happening when she says can't open the program. (I'm trying to ascertain 
that it is the program that won't open and not the family file.)

Brian in CA


-Original Message-
From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk]
Sent: Monday, February 18, 2013 2:38 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update?

Anne,

It is most improbable that answering no to the update had any effect. If you 
are referring to the flash screen which crops up every month if you haven't 
updated, then I normally answer no without problem.

If you would like to explain exactly how youcare trying to open Legacy and 
exactly what happens with any messages and error numbers, if applicable, then 
we may be able to help. Please state also your Legacy version in full.
---
Ron Ferguson
http://www.fergys.co.uk/
GOONS #5307

Anne Albee storytellaso...@gmail.com wrote:

I have Legacy 7.5. Trying to get into the program the other day, it asked if 
I wanted the update. I said no. Now can't open the program. Help, anybody?
Anne



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Re: [LegacyUG] Update?

[Jenny M Benson]

On 18/02/2013 22:44, Brian L. Lightfoot wrote:
 And I thought that v7.5 was the update, with 7.4 being the older version.

I think you're confusing update with upgrade.

--
Jenny M Benson



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Re: [LegacyUG] Update?

[Sherry/Support]

V7.5 was an update to v7.0 or v7.4

An upgrade happens with the first number of the version number
changes. There's also a charge for the upgrade, but never for an
update.


Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Mon, Feb 18, 2013 at 3:28 PM, Jenny M Benson ge...@cedarbank.me.uk wrote:
 On 18/02/2013 22:44, Brian L. Lightfoot wrote:
 And I thought that v7.5 was the update, with 7.4 being the older version.

 I think you're confusing update with upgrade.

 --
 Jenny M Benson




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Re: [LegacyUG] Update?

[Ronald Bernier]

Brian L,
The update from 7.4 to 7.5 was on January 17, 2011.

Ron Bernier
Sent from my iPad

On Feb 18, 2013, at 6:39 PM, Sherry/Support she...@legacyfamilytree.com 
wrote:

 V7.5 was an update to v7.0 or v7.4

 An upgrade happens with the first number of the version number
 changes. There's also a charge for the upgrade, but never for an
 update.


 Sincerely,
 Sherry
 Technical Support
 Legacy Family Tree


 On Mon, Feb 18, 2013 at 3:28 PM, Jenny M Benson ge...@cedarbank.me.uk wrote:
 On 18/02/2013 22:44, Brian L. Lightfoot wrote:
 And I thought that v7.5 was the update, with 7.4 being the older version.

 I think you're confusing update with upgrade.

 --
 Jenny M Benson



 Legacy User Group guidelines:
 http://www.LegacyFamilyTree.com/Etiquette.asp
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 http://www.mail-archive.com/legacyusergroup@legacyusers.com/
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 Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
 our blog (http://news.LegacyFamilyTree.com).
 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp





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Re: [LegacyUG] Update Installation Issues

[Ron Taylor]

Here's the answer for you.

http://lmgtfy.com/?q=Error+1706+%20No+valid+source+could+be+found+for+product+Smart+Sound+Quicktracks+plugin.

Ron Taylor

--- On Wed, 5/16/12, Wes wes...@gmail.com wrote:

 From: Wes wes...@gmail.com
 Subject: [LegacyUG] Update Installation Issues
 To: LegacyUserGroup@LegacyUsers.com
 Date: Wednesday, May 16, 2012, 6:00 AM
 I have just updated to the latest
 version.  When the install ran, I
 encountered an error I have not seen before.  I think
 the install
 finished correctly, but I am perturbed by the error and
 would like to
 know if this causes later issues.

 Near the end of the install a pop-up window opens with this
 message

 Please wait while windows configures plugin for Smart
 Sounds Quick Tracks

 The usual thermometer bar appears and progresses for a
 moment or two,
 then another window pops up with this messgae

 The feature you are trying to use is on a network resource
 that is
 unavailable

 C:\Users\Wes\AppData\Local\Temp\_isF1C2\
 file:///C:/Users/Wes/AppData/Local/Temp/_isF1C2/


 When the OK is clicked, the following appears and the
 installation is over,


 Error 1706  No valid source could be found for product
 Smart Sound
 Quicktracks plugin.  The windows installer cannot
 continue

 Clicking OK causes the box to disappear and the installation
 to
 terminate,  Legacy then re-opens as usual.


 Any intelligence on this situation would be appreciated.

 Thanks

 Wes




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Re: [LegacyUG] Update Installation Issues

[Wes]

On 5/16/2012 8:48 AM, Ron Taylor wrote:
 Here's the answer for you.

 http://lmgtfy.com/?q=Error+1706+%20No+valid+source+could+be+found+for+product+Smart+Sound+Quicktracks+plugin.

 Ron Taylor

 --- On Wed, 5/16/12, Weswes...@gmail.com  wrote:



Thanks Ron

Worked like a charm

Wes




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Re: [LegacyUG] Update Installation Issues

[Tim Rosenlöf]

Ron !

I have never seen lmgtfy before. Nice !

http://lmgtfy.com

Tim Rosenlof
Utah, USA


On 5/16/2012 6:48 AM, Ron Taylor wrote:
 Here's the answer for you.

 http://lmgtfy.com/?q=Error+1706+%20No+valid+source+could+be+found+for+product+Smart+Sound+Quicktracks+plugin.

 Ron Taylor



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Re: [LegacyUG] Update Installation Issues

[Ron Taylor]

Yes...it is a subtle way to say You can do this yourself.

--- On Wed, 5/16/12, Tim Rosenlöf spa...@xmission.com wrote:

 From: Tim Rosenlöf spa...@xmission.com
 Subject: Re: [LegacyUG] Update Installation Issues
 To: LegacyUserGroup@LegacyUsers.com
 Date: Wednesday, May 16, 2012, 12:32 PM
 Ron !

 I have never seen lmgtfy before. Nice !

 http://lmgtfy.com

 Tim Rosenlof
 Utah, USA


 On 5/16/2012 6:48 AM, Ron Taylor wrote:
  Here's the answer for you.
 
  http://lmgtfy.com/?q=Error+1706+%20No+valid+source+could+be+found+for+product+Smart+Sound+Quicktracks+plugin.
 
  Ron Taylor



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Re: [LegacyUG] Update Problems Reports

[Brian/Support]

The sample Gene sent was a page layout/overprinting problem with the
report. It was not a data integrity problem.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com

We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.

On 22/02/2012 10:41 PM, Paula Ryburn wrote:
 Thx for letting us know, Gene.  Have you heard back if it is a report or a 
 data
 problem?  Just asking.  Thx.
   --Paula in Texas



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Re: [LegacyUG] Update Problems Reports

[Gene Adams]

Agreed.  All the data was there...just double printed overlays if you could 
read it.  Have hit the reset buttons several times to default and closed the 
program down, but still repeats the overprinting.  Does this whether the page 
has a border or no border.  Also the default produced by Legacy tag line at the 
bottom of the page is split to left and right of the page and not at the foot 
of the page.

Gene A



 From: Brian/Support br...@legacyfamilytree.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Friday, February 24, 2012 9:04 AM
Subject: Re: [LegacyUG] Update Problems Reports

The sample Gene sent was a page layout/overprinting problem with the
report. It was not a data integrity problem.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com

We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.

On 22/02/2012 10:41 PM, Paula Ryburn wrote:
 Thx for letting us know, Gene.  Have you heard back if it is a report or a 
 data
 problem?  Just asking.  Thx.
   --Paula in Texas



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Re: [LegacyUG] Update Problems Reports

[Paula Ryburn]

Thx for letting us know, Gene.  Have you heard back if it is a report or a data
problem?  Just asking.  Thx.
 --Paula in Texas
Researching:  Adair Baker Beasley Benson Betz Bigley Blagrave Burton Chapman
Clement Clough Coppernoll Costine Daulton Dinwiddie Doody Ellis Exline Field
Floran Floyd Gates Goodale Gordon Gump Hale Harbaugh Hind Hopkins Hughes Hurdle
Jones Klein Koyle Laswell McDonald Misner Passwaters Pelton Roberts Roche Ryburn
Sanford Short Singer Sullivan Weller Williams





From: Gene Adams ca1ski...@yahoo.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Tue, February 21, 2012 3:13:57 PM
Subject: Re: [LegacyUG] Update Problems Reports


I sent Brian off-line a snapshot of a page section (page 39 0f 83) where the
documentation is scrambled in the Ancestor Book.

Gene A



 From: CE WOOD wood...@msn.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Monday, February 20, 2012 7:29 PM
Subject: RE: [LegacyUG] Update Problems Reports


You are not aware of the many reports of scrambled data?!  I guess you have not
been reading LUG lately!


CE


 From: br...@legacyfamilytree.com
 To: LegacyUserGroup@LegacyUsers.com
 Subject: Re: [LegacyUG] Update Problems Reports
 Date: Mon, 20 Feb 2012 14:56:29 -0500

 I tested and acknowledged a problem with a blank fonts screen when
 accessing reports.
 That issue has been fixed by the programmers and is being tested by our
 beta testers.

 I am not aware of nor have I acknowledged reports of scrambled data.

 Brian
 Customer Support
 Millennia Corporation
 br...@legacyfamilytree.com
 http://www.LegacyFamilyTree.com

 snip


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Re: [LegacyUG] Update Problems Reports

[Gene Adams]

I sent Brian off-line a snapshot of a page section (page 39 0f 83) where the 
documentation is scrambled in the Ancestor Book.

Gene A



 From: CE WOOD wood...@msn.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Monday, February 20, 2012 7:29 PM
Subject: RE: [LegacyUG] Update Problems Reports


You are not aware of the many reports of scrambled data?!  I guess you have not 
been reading LUG lately!


CE


 From: br...@legacyfamilytree.com
 To: LegacyUserGroup@LegacyUsers.com
 Subject: Re: [LegacyUG] Update Problems Reports
 Date: Mon, 20 Feb 2012 14:56:29 -0500

 I tested and acknowledged a problem with a blank fonts screen when
 accessing reports.
 That issue has been fixed by the programmers and is being tested by our
 beta testers.

 I am not aware of nor have I acknowledged reports of scrambled data.

 Brian
 Customer Support
 Millennia Corporation
 br...@legacyfamilytree.com
 http://www.LegacyFamilyTree.com

 We are changing the world of genealogy!
 When replying to this message, please include all previous correspondence.
 Thanks.

 On 20/02/2012 2:17 PM, Ron Ferguson wrote:
  Ron,
 
  I have deleted the thread now, but I seem to recollect Brian saying that it
  had been sent to the programmers.
 
  Ron Ferguson
  http://www.fergys.co.uk/

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Re: [LegacyUG] Update Problems Reports

[Ron Ferguson]

Bobby,

The answer to your last question is yes, and I understand that they are
working to resolve the problem(s).

BTW. I think that advising your group not to update at this stage is good
advice, and I have similarly advised my associates in the UK.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: Bobby Johnson
Sent: Monday, February 20, 2012 4:53 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] Update Problems Reports

As a result of the many problems with the latest updates that have been
reported
on this list, I have instructed the users group in my area to avoid updating
until these problems have been sorted out.  Some of the reported problems
resulted in loss of data and miss placed or scrambled data.  This is not
good. I
am still using version .142 and hesitate to update until I hear better
reports.
Has there been any acknowledgement from Millennia that these problems exist?

Bobby



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Re: [LegacyUG] Update Problems Reports

[Ronald Bernier]

Ron,

I'm curious - when did Millennia acknowledge that there are/were problems with 
the updates.  I don't recall seeing any posting from Millennia acknowledging 
issues with the updates.  Everything I have seen has been from the users.

Sent from my iPhone

On Feb 20, 2012, at 12:24 PM, Ron Ferguson ronfergy@tiscali.co.uk wrote:

 Bobby,

 The answer to your last question is yes, and I understand that they are
 working to resolve the problem(s).

 BTW. I think that advising your group not to update at this stage is good
 advice, and I have similarly advised my associates in the UK.

 Ron Ferguson
 http://www.fergys.co.uk/

 -Original Message-
 From: Bobby Johnson
 Sent: Monday, February 20, 2012 4:53 PM
 To: LegacyUserGroup@LegacyUsers.com
 Subject: [LegacyUG] Update Problems Reports

 As a result of the many problems with the latest updates that have been
 reported
 on this list, I have instructed the users group in my area to avoid updating
 until these problems have been sorted out.  Some of the reported problems
 resulted in loss of data and miss placed or scrambled data.  This is not
 good. I
 am still using version .142 and hesitate to update until I hear better
 reports.
 Has there been any acknowledgement from Millennia that these problems exist?

 Bobby



 Legacy User Group guidelines:
 http://www.LegacyFamilyTree.com/Etiquette.asp
 Archived messages after Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyusers.com/
 Archived messages from old mail server - before Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
 Online technical support: http://www.LegacyFamilyTree.com/Help.asp
 Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
 our blog (http://news.LegacyFamilyTree.com).
 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp




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Re: [LegacyUG] Update Problems Reports

[Ron Ferguson]

Ron,

I have deleted the thread now, but I seem to recollect Brian saying that it
had been sent to the programmers.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: Ronald Bernier
Sent: Monday, February 20, 2012 6:41 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problems Reports

Ron,

I'm curious - when did Millennia acknowledge that there are/were problems
with the updates.  I don't recall seeing any posting from Millennia
acknowledging issues with the updates.  Everything I have seen has been from
the users.

Sent from my iPhone

On Feb 20, 2012, at 12:24 PM, Ron Ferguson ronfergy@tiscali.co.uk
wrote:

 Bobby,

 The answer to your last question is yes, and I understand that they are
 working to resolve the problem(s).

 BTW. I think that advising your group not to update at this stage is good
 advice, and I have similarly advised my associates in the UK.

 Ron Ferguson
 http://www.fergys.co.uk/

 -Original Message-
 From: Bobby Johnson
 Sent: Monday, February 20, 2012 4:53 PM
 To: LegacyUserGroup@LegacyUsers.com
 Subject: [LegacyUG] Update Problems Reports

 As a result of the many problems with the latest updates that have been
 reported
 on this list, I have instructed the users group in my area to avoid
 updating
 until these problems have been sorted out.  Some of the reported problems
 resulted in loss of data and miss placed or scrambled data.  This is not
 good. I
 am still using version .142 and hesitate to update until I hear better
 reports.
 Has there been any acknowledgement from Millennia that these problems
 exist?

 Bobby





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http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
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Re: [LegacyUG] Update Problems Reports

[Brian/Support]

I tested and acknowledged a problem with a blank fonts screen when
accessing reports.
That issue has been fixed by the programmers and is being tested by our
beta testers.

I am not aware of nor have I acknowledged reports of scrambled data.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com

We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.

On 20/02/2012 2:17 PM, Ron Ferguson wrote:
 Ron,

 I have deleted the thread now, but I seem to recollect Brian saying that it
 had been sent to the programmers.

 Ron Ferguson
 http://www.fergys.co.uk/


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Re: [LegacyUG] Update Problems Reports

[Ron Ferguson]

Thanks Brian,

I was, of course, referring to the first sentence in the post. I have not
seen suggestions of reports being scrambled either.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: Brian/Support
Sent: Monday, February 20, 2012 7:56 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problems Reports

I tested and acknowledged a problem with a blank fonts screen when
accessing reports.
That issue has been fixed by the programmers and is being tested by our
beta testers.

I am not aware of nor have I acknowledged reports of scrambled data.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com

We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.

On 20/02/2012 2:17 PM, Ron Ferguson wrote:
 Ron,

 I have deleted the thread now, but I seem to recollect Brian saying that
 it
 had been sent to the programmers.

 Ron Ferguson
 http://www.fergys.co.uk/



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Re: [LegacyUG] Update Problems Reports

[Paula Ryburn]

I don't recall consistency in details of data scramble problems reported here.
or even wide-spread impact.  I mean, I don't remember anyone here drilling down
with the persons who did report having had problems, to see that the source was
indeed the update.  You know how you can read what they say was done, but need
to have them write it again in more detail, because we don't know how their
system is set up or exactly what order they executed the steps or if they were
also importing a GEDCOM that day or something? We usually do a better job of
grilling people on that, but it feels like we all just decided to not update
our own programs until it was fixed.

Of course, I was also assuming that people who posted here also reported the
problem to Millennia using their form/webpage, and that THEY would be the ones
hearing back directly.  Isn't that how the process works?
 --Paula in Texas
Researching:  Adair Baker Beasley Benson Betz Bigley Blagrave Burton Chapman
Clement Clough Coppernoll Costine Daulton Dinwiddie Doody Ellis Exline Field
Floran Floyd Gates Goodale Gordon Gump Hale Harbaugh Hind Hopkins Hughes Hurdle
Jones Klein Koyle Laswell McDonald Misner Passwaters Pelton Roberts Roche Ryburn
Sanford Short Singer Sullivan Weller Williams





From: Brian/Support br...@legacyfamilytree.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Mon, February 20, 2012 1:56:29 PM
Subject: Re: [LegacyUG] Update Problems Reports

I tested and acknowledged a problem with a blank fonts screen when
accessing reports.
That issue has been fixed by the programmers and is being tested by our
beta testers.

I am not aware of nor have I acknowledged reports of scrambled data.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com

We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.

Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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blog (http://news.LegacyFamilyTree.com).
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RE: [LegacyUG] Update Problems Reports

[Bobby Johnson]

The process is broken.  I have offered several suggestions and to date and 
not one has appeared in a new release.  Some of the suggestions I made would 
seem to have been easy to implement but they have disappeared into the bottom 
of the in box.  I give up!  One never gets updated information on the 
suggestions they have offered and it is impossible to find out if your 
suggestion is taken seriously.



Bobby

From: Paula Ryburn [mailto:paula.ryb...@sbcglobal.net]
Sent: Monday, February 20, 2012 5:29 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problems Reports



I don't recall consistency in details of data scramble problems reported 
here. or even wide-spread impact.  I mean, I don't remember anyone here 
drilling down with the persons who did report having had problems, to see that 
the source was indeed the update.  You know how you can read what they say was 
done, but need to have them write it again in more detail, because we don't 
know how their system is set up or exactly what order they executed the steps 
or if they were also importing a GEDCOM that day or something? We usually do a 
better job of grilling people on that, but it feels like we all just decided 
to not update our own programs until it was fixed.



Of course, I was also assuming that people who posted here also reported the 
problem to Millennia using their form/webpage, and that THEY would be the ones 
hearing back directly.  Isn't that how the process works?


--Paula in Texas
Researching: Adair Baker Beasley Benson Betz Bigley Blagrave Burton Chapman 
Clement Clough Coppernoll Costine Daulton Dinwiddie Doody Ellis Exline Field 
Floran Floyd Gates Goodale Gordon Gump Hale Harbaugh Hind Hopkins Hughes Hurdle 
Jones Klein Koyle Laswell McDonald Misner Passwaters Pelton Roberts Roche 
Ryburn Sanford Short Singer Sullivan Weller Williams





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http://www.LegacyFamilyTree.com/Etiquette.asp
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Re: [LegacyUG] Update Problems Reports

[Ron Ferguson]

Paula,

I pretty well agree with what you are saying. Sometimes someone may write to 
say that, say, a report is messed up, or similar, and I think we all leave it 
to someone else thinking s/he will ask what on earth it is about; then we 
forget about it, unless somebody does ask the questions.

 As a minimum we need to know in detail what the problem is, any changes made 
prior to the problem, what actions had been taken that led to the problem, 
including settings, what the result was, what Legacy version is being used and 
whether deluxe or basic, and anything else that may be relevant.

Ron Ferguson
http://www.fergys.co.uk/

From: Paula Ryburn
Sent: Monday, February 20, 2012 10:29 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problems Reports

I don't recall consistency in details of data scramble problems reported 
here. or even wide-spread impact.  I mean, I don't remember anyone here 
drilling down with the persons who did report having had problems, to see that 
the source was indeed the update.  You know how you can read what they say was 
done, but need to have them write it again in more detail, because we don't 
know how their system is set up or exactly what order they executed the steps 
or if they were also importing a GEDCOM that day or something? We usually do a 
better job of grilling people on that, but it feels like we all just decided 
to not update our own programs until it was fixed.

Of course, I was also assuming that people who posted here also reported the 
problem to Millennia using their form/webpage, and that THEY would be the ones 
hearing back directly.  Isn't that how the process works?

--Paula in Texas
Researching: Adair Baker Beasley Benson Betz Bigley Blagrave Burton Chapman 
Clement Clough Coppernoll Costine Daulton Dinwiddie Doody Ellis Exline Field 
Floran Floyd Gates Goodale Gordon Gump Hale Harbaugh Hind Hopkins Hughes Hurdle 
Jones Klein Koyle Laswell McDonald Misner Passwaters Pelton Roberts Roche 
Ryburn Sanford Short Singer Sullivan Weller Williams




From: Brian/Support br...@legacyfamilytree.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Mon, February 20, 2012 1:56:29 PM
Subject: Re: [LegacyUG] Update Problems Reports

I tested and acknowledged a problem with a blank fonts screen when
accessing reports.
That issue has been fixed by the programmers and is being tested by our
beta testers.

I am not aware of nor have I acknowledged reports of scrambled data.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com



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Archived messages from old mail server - before Nov. 21 2009:
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Re: [LegacyUG] Update Problems Reports

[Paula Ryburn]

I was referring to the bugs people have said they have experienced with the
latest update.  Not suggestions.
 --Paula





From: Bobby Johnson b...@brmemc.net
To: LegacyUserGroup@LegacyUsers.com
Sent: Mon, February 20, 2012 4:50:55 PM
Subject: RE: [LegacyUG] Update Problems Reports



The process is broken.  I have offered several suggestions and to date and not
one has appeared in a new release.  Some of the suggestions I made would seem to
have been easy to implement but they have disappeared into the bottom of the in
box.  I give up!  One never gets updated information on the suggestions they
have offered and it is impossible to find out if your suggestion is taken
seriously.

Bobby
From:Paula Ryburn [mailto:paula.ryb...@sbcglobal.net]
Sent: Monday, February 20, 2012 5:29 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problems Reports

I don't recall consistency in details of data scramble problems reported here.
or even wide-spread impact.  I mean, I don't remember anyone here drilling down
with the persons who did report having had problems, to see that the source was
indeed the update.  You know how you can read what they say was done, but need
to have them write it again in more detail, because we don't know how their
system is set up or exactly what order they executed the steps or if they were
also importing a GEDCOM that day or something? We usually do a better job of
grilling people on that, but it feels like we all just decided to not update
our own programs until it was fixed.

Of course, I was also assuming that people who posted here also reported the
problem to Millennia using their form/webpage, and that THEY would be the ones
hearing back directly.  Isn't that how the process works?

--Paula in Texas
Researching: Adair Baker Beasley Benson Betz Bigley Blagrave Burton Chapman
Clement Clough Coppernoll Costine Daulton Dinwiddie Doody Ellis Exline Field
Floran Floyd Gates Goodale Gordon Gump Hale Harbaugh Hind Hopkins Hughes Hurdle
Jones Klein Koyle Laswell McDonald Misner Passwaters Pelton Roberts Roche Ryburn
Sanford Short Singer Sullivan Weller Williams

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RE: [LegacyUG] Update Problems Reports

[Bobby Johnson]

Sorry!  I still needed to vent.



Bobby



From: Paula Ryburn [mailto:paula.ryb...@sbcglobal.net]
Sent: Monday, February 20, 2012 6:07 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Update Problems Reports



I was referring to the bugs people have said they have experienced with the 
latest update.  Not suggestions.


--Paula







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Re: [LegacyUG] Update Problems Reports

[Paula Ryburn]

I have indeed read a handful of reports of scrambled data.  Did not see that
they had been described in detail, proven to be from the update, reported to
Millennia as bugs -- not just posted here.  Saw just as many no problem with
update reports here.
 --Paula





From: CE WOOD wood...@msn.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Mon, February 20, 2012 9:29:22 PM
Subject: RE: [LegacyUG] Update Problems Reports


You are not aware of the many reports of scrambled data?!  I guess you have not
been reading LUG lately!


CE


 From: br...@legacyfamilytree.com
 To: LegacyUserGroup@LegacyUsers.com
 Subject: Re: [LegacyUG] Update Problems Reports
 Date: Mon, 20 Feb 2012 14:56:29 -0500

 I tested and acknowledged a problem with a blank fonts screen when
 accessing reports.
 That issue has been fixed by the programmers and is being tested by our
 beta testers.

 I am not aware of nor have I acknowledged reports of scrambled data.

 Brian
 Customer Support
 Millennia Corporation
 br...@legacyfamilytree.com
 http://www.LegacyFamilyTree.com




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Update Problems Reports

[Paula Ryburn]

Oops, sorry - thought you were talking to me.  Will sign off for the night...
 --Paula





From: Paula Ryburn paula.ryb...@sbcglobal.net
To: LegacyUserGroup@LegacyUsers.com
Sent: Mon, February 20, 2012 9:44:12 PM
Subject: Re: [LegacyUG] Update Problems Reports


I have indeed read a handful of reports of scrambled data.  Did not see that
they had been described in detail, proven to be from the update, reported to
Millennia as bugs -- not just posted here.  Saw just as many no problem with
update reports here.
 --Paula





From: CE WOOD wood...@msn.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Mon, February 20, 2012 9:29:22 PM
Subject: RE: [LegacyUG] Update Problems Reports


You are not aware of the many reports of scrambled data?!  I guess you have not
been reading LUG lately!


CE


 From: br...@legacyfamilytree.com
 To: LegacyUserGroup@LegacyUsers.com
 Subject: Re: [LegacyUG] Update Problems Reports
 Date: Mon, 20 Feb 2012 14:56:29 -0500

 I tested and acknowledged a problem with a blank fonts screen when
 accessing reports.
 That issue has been fixed by the programmers and is being tested by our
 beta testers.

 I am not aware of nor have I acknowledged reports of scrambled data.

 Brian
 Customer Support
 Millennia Corporation
 br...@legacyfamilytree.com
 http://www.LegacyFamilyTree.com




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
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Re: [LegacyUG] Update problem

[Mike Fry]

On 2011/07/02 15:00, sarlesinsi...@gmail.com wrote:

 I did the automatic update thing and now I get a message saying that I have to
 select a printer. When I go to the Printer set=up I get a message saying 
 Error
 32757 and it won't allow. I don't see anywhere else it lets me select a
 printer. Now what?

Looks like you've not got a printer defined to Windows!

--
Regards,
Mike Fry
Johannesburg


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Re: [LegacyUG] Update problem

[Ron Ferguson]

Jane,

See Legacy HomeOn-Line Troubleshooting HelpSolutions by error number (URL: 
http://www.legacyfamilytree.com/help.asp#SolutionsByNumber)

Ron Ferguson
http://www.fergys.co.uk/

From: sarlesinsi...@gmail.com
Sent: Saturday, July 02, 2011 2:00 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] Update problem

I did the automatic update thing and now I get a message saying that I have to 
select a printer. When I go to the Printer set=up I get a message saying Error 
32757 and it won't allow. I don't see anywhere else it lets me select a 
printer. Now what?

Jane Sarles



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Re: [LegacyUG] Update problem

[Tim Rosenlof]

Hi Jane,

Take a look at:

http://www.legacyfamilytree.com/helpError32757.asp

Regards,
Tim

On 7/2/2011 7:00 AM, sarlesinsi...@gmail.com wrote:
 I did the automatic update thing and now I get a message saying that I
 have to select a printer. When I go to the Printer set=up I get a
 message saying Error 32757 and it won't allow. I don't see anywhere
 else it lets me select a printer. Now what?

 Jane Sarles



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Re: Re: [LegacyUG] Update problem

[sarlesinsight]

Thanks all. A simple re boot did it. Sometimes I jump too quickly.

Jane

On , Tim Rosenlof spa...@xmission.com wrote:
 Hi Jane,



 Take a look at:



 http://www.legacyfamilytree.com/helpError32757.asp



 Regards,

 Tim



 On 7/2/2011 7:00 AM, sarlesinsi...@gmail.com wrote:

  I did the automatic update thing and now I get a message saying that I

  have to select a printer. When I go to the Printer set=up I get a

  message saying Error 32757 and it won't allow. I don't see anywhere

  else it lets me select a printer. Now what?

 

  Jane Sarles

 





 Legacy User Group guidelines:

 http://www.LegacyFamilyTree.com/Etiquette.asp

 Archived messages after Nov. 21 2009:

 http://www.mail-archive.com/legacyusergroup@legacyusers.com/

 Archived messages from old mail server - before Nov. 21 2009:

 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

 Online technical support: http://www.LegacyFamilyTree.com/Help.asp

 Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and 
 on our blog (http://news.LegacyFamilyTree.com).

 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp








Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp