What really disappoints me is that they are using vendor forms all over the
place nowadays. That looks to me like hey we couldn't do it in workflow, so
we built a plugin. Doesn't that mean something?
Oh and while I'm on rant mode, could we please have a export but ignore all
of the standard AR
1. If you take an Oriental person and spin him around several times, does he
become disoriented?
2. If people from Poland are called Poles, why aren't people from Holland
called Holes?
3. Do infants enjoy infancy as much as adults enjoy adultery?
4. If a pig loses its voice, is it disgruntled?
Hi Ray,
Try the following;
- Right Click on web page
- Hold down Shift
- Select Refresh
Remember that you can also cut the fields instead of just un-mapping them.
Regards
Francois
-Original Message-
From: Action Request System discussion list(ARSList)
Hi: That didn't help. This may be related too. I deleted a field from the
form and added a new one. I go to the Input mapping. I still see the old
field and donot see the new field. How do I force it to refresh.
Thanks
Ray
-Original Message-
From: Action Request System discussion
Ray,
I have had this problem in the past too. The WSDL will update but for
some reason seems to take a long time to do so. Clearing out your
internet history or refreshing the page (F5) sometimes works but on
other occasions it doesn't. There probably is a trick to it but I don't
know what it
What I did find as well is, if you want to get the update deployed directly
then you have to look at your cache settings.
Try flushing the cache.
Francois
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Clements, Paul
Sent:
unless someone thinks they've architected the code better than BMC does?
*snicker*
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Rick Cook [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
06/07/2007 08:27 PM
Please respond to
Yeah, it does say somethat that all of the competing products (ESS,
ExpertDesk, Kinetic, Entuition, etc.) use tons less workflow to accomplish
the same thing that ITSM does. Not saying that any of those are better or
worse, just more tightly architected.
Rick
_
From: Action Request
Ron,
I was hoping that the Archive feature would keep the forms in sync but
it appears that there is a definite problem.
I don't know why I never actually used workflow since I use history
forms to track changes. I just archive data to .arx files when there are
blocks of completed tickets that
Sorry, I didn't include the sarcasm tag - didn't think it necessary. :)
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Friday, June 08, 2007 4:45 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Hi,
This is my firt post and i have a question to make.
In my application, for some users, in the field Group List of the
Form User does not appear more the list of the user groups but the
word placeholder. Placeholder isn't a group of the Form Group.
Someone can help me to understand the reason?
Agreed, what I ment to say was that the tool is quite allright (at least
from my perspective), the way you do stuff with it can make an application
more or less complex. But I guess that's the general good input, good
output rule :)
Hugo
On 6/8/07, Rick Cook [EMAIL PROTECTED] wrote:
** Yeah,
Axton:
Here is a hypothetical answer... :-)
Having been hypothetically through this, as of Version 6.0 there was a
feature to be able to integrate your application with Remedy's Licensing
module. I tried for about 2 months to talk to someone at Remedy to enable
this to happen, but I kept
you are right.. I was sweating at the time.. so I guess I just chickend
out.. I only spend an additiona 20 min looking at it.. and said (yipe yipe)
get outta dodge pat.. run..
and did.. Great reminder.
On 6/8/07, Heider, Stephen [EMAIL PROTECTED] wrote:
** ...One thing that has worked most of
The size and position of the diary editor are stored in the ar.ini file
so deleting the cache will not fix it.
You can open the ar.ini and find the section [Popup Diary Editor]
Close All Remedy apps, delete that entire section from the ini, and when
you next open the diary editor it should
Floating license issue is still and issue :at least against a ARS 7.00 P2
server.
On 6/8/07, patrick zandi [EMAIL PROTECTED] wrote:
Just thought I would share what I saw last night on this patch.
Server: Installer would not work properly - Got the connection to the db,
saw tables, asked to
Mike,
We had this happen the other day. Turned out that the vertical size of
pop-up window containing the Diary Editor and Diary History fields was too
small...we could see the labels Diary Editor and Diary History, but that
was it. Apparently the end-user reporting the problem somehow resized
great answer.. I was going to thow that out.
On 6/8/07, L. J. Head [EMAIL PROTECTED] wrote:
** I am able to replicate your 'problem' screen shot by shrinking my
window so small there isn't room for the text areas
--
*From:* Action Request System discussion
Just thought I would share what I saw last night on this patch.
Server: Installer would not work properly - Got the connection to the db,
saw tables, asked to overwrite or upgrade, selected upgrade, It went to the
next question userid and password (I think that was next) then it would not
SW00254838:
Log File tab takes 10-15 minutes to appear when Group form contains
50,000+ groups
Answer: As Designed
Yes its probably is, but why not redesign?
--
Jarl
On 6/6/07, Axton [EMAIL PROTECTED] wrote:
As designed I hear this a lot on the list these days... maybe bmc
needs a
Hello everyone,
(ARS 7.01 patch 2, Red-Hat Linux server, Oracle 10.2 db)
I installed the AR System as non-root remedy user. Then I changed to root to
give remedy permission to everything he needed to install the Email Engine.
But I forgot to switch back to remedy before doing install.
Did you make sure there were no remedy processes running as root before
you tried to start the system up from user remedy?
The shutdown failed messages seem to suggest that Monitor and ServerD
were still running as root when you tried to restart.
Also double check the etc/arsystem files for
I've seen things like this before where the .arf files have become
corrupt. try deleting the *.arf and *.arv files from the system used
for the demonstration, especially if no one else is seeing that issue.
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
I am able to replicate your 'problem' screen shot by shrinking my window so
small there isn't room for the text areas
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Friday, June 08, 2007 8:24 AM
To:
I thought of that just after I hit the send...
Being that she is somewhere in Europe right now, I probably won't hear
back from her until Monday...
So thanks everyone for the quick help!
Mike
From: Action Request System discussion list(ARSList)
Martin,
Check permissions on the /etc/arsystem folder where your armonior.conf file
resides.
Igor
From: Action Request System discussion list(ARSList) on behalf of Dwayne Martin
Sent: Fri 6/8/2007 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Accidentally
Bruce,
I didn't even think about deleting the .arf and .arv files. I'll have
her do that.
L.J.,
I was able to shrink it down as well. It must have opened like that
then for her.
Here's hoping that deleting those files will fix it so that it will open
normally.
Thanks guys!
...One thing that has worked most of the time for me when the Installer
does not accept the Remedy login username/password is to clear out the
password for the Demo user and uncheck Cross Ref Blank Password. I then
use the Demo username when prompted by the Installer.
After the Installer
I'm not sure if deleting the arf and arv files will clear this one
up...because the size of that window is stored either in the ar.ini or in
the preferences form just like column width and such...
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
We just successfully got our server group up and running. However,
we're not seeing the two servers in the Server Ranking form, we're
only seeing the one remprd server name which happens to be the
server group name.
We were confused on setting a server-connect-name in the ar.conf when
we were
Hi again,
We've installed Service Desk 7.0 and we are also using the midtier. What I find
mind boggling is that escalations are not built into the Incident/Problem
management application. It appears that one would have to purchase the SLM
application to make escalations functional on the
I see incredible resistance to share info. Two replies I got (one good one)
put the range at US$25-$150/hr, but note the unscientific and insufficient
sampling. It's probably a realistic range, because people were talking about
their observations, not their rates. By my own estimate, $55-$125 is
You are spot on - they dropped the escalations along with the asset
tracking and change tasking features in Help Desk 2 or 3 through 6. By
itself, Service Desk (Incident and Problem Management) in no way
replaces the old Help Desk application; far too many functions were
completely dropped and
*sigh* :-(
Thanks Chris.
mjd
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of strauss
Sent: June 8, 2007 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service Desk 7 - Escalations
**
You are spot on - they dropped the
Ray,
It could be because you are using a basically Anon account and maybe
people don't know who Ray T. is???
Who is Ray T? Are you on a Milk Carton somewhere?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray T.
# chown -R remedyuser:remedygroup /path/to/remedy
Axton Grams
On 6/8/07, Dwayne Martin [EMAIL PROTECTED] wrote:
Hello everyone,
(ARS 7.01 patch 2, Red-Hat Linux server, Oracle 10.2 db)
I installed the AR System as non-root remedy user. Then I changed to root to give
remedy permission to
Hi Ray,
I've had this problem in the past.
If you go to the mapping for your web service, you should be able to right
click each of your unmapped elements. If you cut them, they should then be
removed from your WSDL. If they are still not, try flushing your cache on you
Mid-Tier server.
Hello Listers,
I was looking in the List archives for threads concerning automation of
log files.
I want to run log files and shut them off at midnight, save the .log.bak
to a unique name and turn the log back on again.
And, No, this is not my attempt at Friday Humor.
Can anyone point me in the
Axton,
I've thought about this too for a long time. Maybe your best bet in your situation would
be to have an Enterprise type license to your product, so the client only
buys the core ARS licenses.
Your product price could be based on the size/revenue of the client. For that
information, you
Off hand I don't know. CMDB is completely new to us so we've never had
the privilege of running the old utility. - Don
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, June 06, 2007 3:45 PM
To:
Try This
Use the Configuration ARDBC form (it is a Vendor form that looks at
the ar.conf file). Push 0 to Debug-mode's value to turn off the logs.
Do your rename of the logs and then push your original value to turn
them back on.
Fred
-Original Message-
From: Action Request System
Claire, I am in my corner of the world, which might as well be a milk carton
for you or anything else you fancy. I didn't think I was indicting anybody
in particular, but just making an observation. Thanks for adding to the
conversation and with a literary flair.
Thanks to those who replied
I'm wondering if anyone has noticed that searching for CI's to relate is
more user friendly under the 7.x Incident, Change, and Problem modules
than it is under the Asset module itself. From the Relationship tab of
an incident, problem, or change, one need only select Request Type =
Configuration
Fred,
I knew there was an answer out there.
Thanks! that works like a charm.
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. -
Thanks, Igor, Axton and Fred.
As Fred suggested, I had a set of ar processes still running as root, that
remedy didn't have permission to kill. When I logged in as root and killed
them then remedy was able to restart the system. Also the log files are now
owned by remedy.
Gratefully yours,
Hello ars listers,
I'm trying to run a macro from the command line that will find and update
a record while running in the background. I'm wondering if this is possible.
I have a macro that runs in the background and creates a record using a
submit action. I have another macro that queries
You might want to look at doing this in a Perl script attached with ARSPerl
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Friday, June 08, 2007 11:42 AM
To: arslist@ARSLIST.ORG
Subject: macro in
Does anyone know if it is possible within ARS to show text when the
mouse hoovers over a field?
ARS 7.01
Solaris 5.10
Oracle 10
Thanks in advance
Marc Bowen
Remedy Skilled Professional
[EMAIL PROTECTED]
html
body
And here I thought you meant the mouse was being presidential:
http://www.whitehouse.gov/history/presidents/hh31.html
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, June 08, 2007 1:13 PM
To:
In Mid Tier? Yes
Search the List for tooltips, or click here
http://www.nabble.com/forum/Search.jtp?forum=716local=yquery=tooltips
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
Sent: Friday,
I didn't know that Remedy could work as a vacuum cleaner. Did you mean
hover, as in mouseover?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
Sent: Friday, June 08, 2007 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Hoover
As I recall, it can only happen in Mid-Tier and if the user has a User
Preference defined with an Accessible Mode of Screen Magnifier/Low Vision.
Tim
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, June 08,
That ishappens automatically without any other action on the dev side.
tp
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Friday, June 08, 2007 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hoover Text
**
As I
There are several things you can do to speed up emails. We have tuned ours so
that it can send between 300-500 per minute. We reach those levels several
times a day. We can get 1000 per minute if server load is low and the emails do
not contain ARTask attachments. Here are a few things you can
Modified fields in remedy / from long's to clobs, made names and fieldid's
the same.
now on the CR the data does not show up ? is there something special on
this side of a Clob?
no data showing up.. I can rebuild if I have too.. but was wondering on the
quick solution side.
thanks.. will
Any Remedy professional who works as a contract individual for $25/hr in the
U.S. should be beaten with hoses, just for screwing up the market for the
rest of us. But that rate could be a decent one in other places. Which
illustrates why you can't get good data on this topic - it's too dependent
thanks
On 6/8/07, Ben Cantatore [EMAIL PROTECTED] wrote:
**
You need to bring the report up in CR and select Database\Verify Database.
That should make crystal update its fields to the correct data type. That
should fix it, but on the outside chance it doesn't, Database\set Data
source
Ray,
Similar thing was happened with me.
After doing change, see again in web service object- GoTo WSDL- click
view and then see removed elements should not be therein WSDL. If you
are seeing any old image of WSDL in that case cache should be removed
properly.
Once you have done changes do not
You need to bring the report up in CR and select Database\Verify Database.
That should make crystal update its fields to the correct data type. That
should fix it, but on the outside chance it doesn't, Database\set Data
source location should definately fix it.
Ben Cantatore
Remedy
Didn't Kinetic used to do an annual survey of arslist to get demographic
data on the Remedy workplace (and to show off Kinetic Survey)? Or did I
dream that?
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Rick Cook [EMAIL PROTECTED]
If you look at Asset 6 and compare it to Asset 7 you will see minimal
differences except for the major change in CMDB Classes. I would assume you
will see this in the future.
-Original Message-
From: Savant, [EMAIL PROTECTED] [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Fri, 8 Jun
Chris, sorry for the delay, I was cleaning out some items I was going to get
to later, and I just got to this one, which I am trying to deal with as
well.
There is the BMC:Asset_People form that seems to be what the CMDB looks at
for the combination.
Check out the Asset table field on the
I will be out of the office starting 06/08/2007 and will not return until
06/11/2007.
Please email [EMAIL PROTECTED]
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Helll Listers,
I installed the following: AR Server 7.0.1 Patch 2, Service Desk 7.0, Change
7.0,, SLM 7.0.3 successfully on a server, and I am setting load balancing.
I turned the server off, copied the server to a new machine, changed the
references in the files and started the server.
It
This was not a dream at all. If I remember correctly, they do it once a
year or so. Maybe it's getting to be time again? Maybe it should be
extended to collect job type/duration/rate/etc as well, anonymously, of
course?
Axton Grams
On 6/8/07, Thad K Esser [EMAIL PROTECTED] wrote:
**
Didn't
Robert,
We are currently using Server Grouping in a Load Balancing environment.
In a Server Group environment, you need to configure the Server-Name
parameter to the Server Group Alias. Then there is a Server-Connect-Name
which should contain the name of the individual server . Assuming that
I'm wondering if anyone has noticed that searching for CI's to relate is
more user friendly under the 7.x Incident, Change, and Problem modules
than it is under the Asset module itself. From the Relationship tab of
an incident, problem, or change, one need only select Request Type =
Configuration
Roger:
Thanks for the heads up, we're moving from 5.0 to 7.0 and therefore
never had the opportunity to enjoy Asset 6. From our perspective, it
seemed odd that they would provide better CI searching in the other
modules but not in Asset itself. If a change is not already underway,
perhaps an
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