Axton,
I thought that you would not have to renumber the enums in 7.0.1,
because now you can choose the custom enum id option in enum fields.
Thus, you can insert values in the middle of the list without having to change
workflow.
Regards,
Murtuza Bookwala
-Original Message-
From:
Dear Listers,
We install Remedy clients with WinInstall scripts and we don't typically enable
the ODBC drivers that come with Remedy User installer. However, we have one set
of users where we need to enable the ODBC drivers and was wondering how to
enable this without having to reinstall the
I'll add my two cents here as well on this (sort of) non-ARS-tech-Q thread.
It is a subject that interests me as I have taught various programming
classes over the years.
As an aside, I looked up my first machine in Wikipedia, a GE 265, from an
American high school without a computing course
KM-4778
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar
Sent: Tuesday, July 24, 2007 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Registering Remedy ODBC drivers (DLL) from the command line
**
Dear
That is nice, but would only work if your application is designed with these
custom enum ids; such as 10-New, 20-Assigned etc. This will allow you to add
some in at a later stage.
Of course if you would use an existing (pre-7) app on v7, you would still
have this problem.
--
Met vriendelijke
I will be out of the office starting 24/07/2007 and will not return until
26/07/2007.
I will respond to your message when I return.
Whilst this email has been checked for all known viruses, recipients should
undertake their own virus checking as Xansa will not accept any liability
This statement is impossible to assume:
- The web client performs at 90% the speed of the WUT for all applications -
both custom and BMC out-of-the-box applications like ITSM
:-)
--
Jarl
On 7/23/07, Easter, David [EMAIL PROTECTED] wrote:
** Hi All,
I would like to get some structured
Are you viewing the the email from the same email client as the user is?
If the answer is no, does the user's email client have the ability to
view multimime emails? In order to see the below email in HTML format,
the email client should support ability to view multimime messages.
HTH
Hi,
Does anyone know if BMC has a white paper that provides Sun Hardware
recommendations for ARS version 7? If not, then can someone on the list
provide any good recommendations? The database is Oracle 10g running on the
same box.
Thanks in Advance
Jackson
Reordering them is another ball game. The app was also written
against 6.x, so the non-linear enum-ids were not leveraged when it was
written. Also, there are problems with the non-linear enum-ids:
http://bugs.arswiki.org/show_bug.cgi?id=31
AFAIK, there were some issues with the custom
Jack,
give us a better idea here..
What exactly - software wise is going to be running, flashboards, ITSM,
Service Desk, Home Grown, Apache, Oracle ? 9? 10? 11?
how many User accounts ? Are your customers going to access without license
- Read ? or Submitter mode ? how many ?
This should
!true.
You could slow the user tool by 75% - then the MidTier would be 90%.
:)
-John
On 7/24/07, Jarl Grøneng [EMAIL PROTECTED] wrote:
**
This statement is impossible to assume:
- The web client performs at 90% the speed of the WUT for all applications
- both custom and BMC
Hi Peter,
As far as I can see, no. I've run through the KB and
EIE manuals for any type of instruction as to the
differing type of separators the flat-file adaptor can
handle. So far, I haven't seen anything.
Troy
--- Peter Romain [EMAIL PROTECTED]
wrote:
Hi Troy
Is there anywhere you
Kinnary, When I tried your qualification my table is blank.
Thanks,
Brian
On Jul 23, 10:07 pm, Kinnary Shah [EMAIL PROTECTED] wrote:
Also,
If u want to see for all the member of his groups then, remove the qual - ((
'Assignee Login ID' = $USER$) OR ( 'Assignee Login ID' = $NULL$)
So the
Glad to see this in the list:
- Licenses not released when browser is closed br(without first logging
off)
Axton Grams
On 7/24/07, Jarl Grøneng [EMAIL PROTECTED] wrote:
**
This statement is impossible to assume:
- The web client performs at 90% the speed of the WUT for all applications
-
Hello my fellow listers,
I am trying to get ARInside to work. I ran it through command prompt and
it loaded all the components from my server and ran for 6-7 hours and
then it gave me an following error. I tried it again overnight - no
luck, same error. I checked the defaultoutputfolder and there
Hi Neel,
I've had the same issue previously, both with ARInside, and with other apps.
As a workaround, I was able to recreate my page file. The existing one had
been several hundred fragments. After doing this, and rebooting it would
typically work for a few weeks, before recurring again.
Hello,
We have received trial licenses from BMC for the ITSM 7 suite. We have
managed to apply these licenses successfully to a test server we have just
created. However, when we try to install Atrium CMDB 2.0.1 (as per the
instructions in CMDB 7.0.1 installation guide, it reports that it is
LVH,
Are you sure it was a good thing?
Tim of course was forgiven slightly before he hit the send key,
however, others won't forgive me if I don't ask this thread to end now.
Patrick: I do know a couple of Burntsand people still, I'll see if they
still do mugs. Not sure I still have one :-)
Hi Eric,
I apologize for a dumb question but I am a novice so didn't quite
understand your comment. I already have 1.5 GB memory. Are you
suggesting that I should manually set my pagefile size to a big value
(like 2 GB) and then reboot and re-run?
From:
Thanks to all for the GREAT input. Maybe I compile all of this information
into that white paper I've been looking for... :-)
Marc
On 7/23/07, Axton [EMAIL PROTECTED] wrote:
Some ar.conf settings:
Allow-Backquote-In-Process-String
Allows the server to run a process with a backquote in the
Anyone else ask that the Mail system be redone? I think it's time to stop
tweaking it and remake it into something more flexible. It's not bad now,
but it could be a lot better.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John
Hi Troy,
When I queried BMC on the line length of the flat file they pointed out
that the flat file adaptor is a sample adaptor.
If you look in the /EIE/server/devkit/example/flatfile directory you
will find what I assume are the source files for the sample adaptor.
The filemgr.cpp and misc.cpp
Steve,
The hostid does need to match the hostid of the server license.
If you have a login to BMC support you can download 30 day trial licenses
yourself without needing to get BMC to do it for you.
Cheers
Peter
Hello,
We have received trial licenses from BMC for the ITSM 7 suite. We
It's a human righ to make mistakes sometime, we have all done something we
regret.
-Ursprungligt meddelande-
Från: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
För Tim Widowfield
Skickat: den 23 juli 2007 21:17
Till: arslist@ARSLIST.ORG
Ämne: OT: I Apologize
Anyone else ask that the Mail system be redone?
I hope not - since the survey is about improvements or enhancements to the web
client / Mid-Tier...
While feedback in general on AR System is always appreciated, it would be best
to limit comments within the survey to the topic being surveyed.
Brian,
The qualification that you typed will only list cases for current USER
or No assignee.
If you want to include all cases for your GROUP, you need to make the
qualification include AssigneeGroup...
Of course, you'll need to determine whether there'll be a static GROUP
that you want as a
David,
I think you are asking the wrong questions in your survey. It's not so much
that we want new features added to the products, but rather that we want
stability, consistency, and ease of use. This applies to the mid tier, email,
the ITSM modules, etc. It would be nice if BMC would take
D'oh! When will I learn that I gotta do those things AFTER I wake up...
Rick
On 7/24/07, Easter, David [EMAIL PROTECTED] wrote:
** Anyone else ask that the Mail system be redone?
I hope not - since the survey is about improvements or enhancements to the
web client / Mid-Tier...
While
Hello fellow listers,
I have downloaded ARSDoc 1.29 and the readme file seems to be very
confusing (to me at least). I have installed Active Perl 5.8.8 Build 820
and I have downloaded ARSPerl 1.90. Now, which dlls do i need to copy
and to where is what's very confusing. Is there any document
Peter,
Thanks for your response,
The Host ID for the AR Server license is the same as that of the Atrium
App license - do you mean the Host ID must match the AR Server name?
Thanks
Steve
-Original Message-
From: Peter Romain [mailto:[EMAIL PROTECTED]
Sent: 24 July 2007 16:03
To:
Julie,
Hi...yes we are using the OOB report for Case Age. I really would
appreciate a fix if you had one. This is making me crazy.
On 7/23/07, Julie L Kanakanui JLKANAKA [EMAIL PROTECTED] wrote:
**
Are you using the OOB report for Case Age which includes Time to
Resolve? If so, I'm
Wow, I see it.
Thanks. Now the battle of the delimiter begins. I'll
keep you posted as to my success in changing it.
Troy
--- Peter Romain [EMAIL PROTECTED]
wrote:
Hi Troy,
When I queried BMC on the line length of the flat
file they pointed out
that the flat file adaptor is a sample
Hi,
At the API level fields are typically identified by form name and id, so
if you wanted the other way around -- it would have been very simple --
get the field object using the key (form name field id), once you have
it, do a getter on Name property! In pre-7.1 API, it is
To install ARSperl, unzip the ARSperl_190_701.zip file, then run the
command ppm install ARS.ppd in the expanded ARSperl_190_701 directory.
If your ARSperl package is named ARSperl-1.90.tgz, you have downloaded
the source code package, which is more complicated to install. So using
the binary
George,
Correct, the qualification that I have now will not show any
groups, this is what I have currently as a work around. I have got it
to work when I add a static group for example User Services, I have
quite a few groups that will need to see all of the tickets assigned
to them. I have
MessageI could not have summarized this better...
Cheers,
--
Shyam
- Original Message -
From: Pierson, Shawn
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 24, 2007 8:17 AM
Subject: Re: BMC Remedy AR System Web Client Survey
**
Hi All,
We are trying to get our email engine running and it seems that it connect
but the email engine do not pick up the messages from the AR System Email
Message form.
AR System 7.0.1 Patch 3
Oracle 10
Solaris 8
We looked all over and all configurations seems fine. The error log
Maybe I'm just reading into it, but based on the way the
questions read, it seems like this is a fact-finding effort to explore
replacing the WUT permanently with the Midtier...which, from BMC's
perspective, would make sense-that's a lot less code to maintain if they
can do away with the
If you would like to author some content, there is a good home for it at:
http://arswiki.org/wiki/Securing_ARS
Just needs more content. I started this a while back, but there were
a number of topics mentioned that would definitely fit into this
article.
Axton Grams
On 7/24/07, Marc Simmons
Same here.
On 7/24/07, Shyam Attavar [EMAIL PROTECTED] wrote:
**
I could not have summarized this better...
Cheers,
--
Shyam
- Original Message -
*From:* Pierson, Shawn [EMAIL PROTECTED]
*Newsgroups:* gmane.comp.crm.arsystem.general
*To:* arslist@ARSLIST.ORG
*Sent:*
Classification: UNCLASSIFIED
Caveats: NONE
I got this from a colleague. I'm sorry, I don't have details - please
contact Ed directly if interested.
[EMAIL PROTECTED]
(My side note: Having been in Kuwait, it is essentially safer and
distinctly more Western than other countries in the area.
That would be a scary thought for me as we don't even use mid-tier, have
no plans to implement mid-tier and no great desire to do so. I guess I
really don't see any benefit to using mid-tier, only additional work on
the development side.
Since we are on the subject, what are some good reasons
That would help. :). Apologies.
This is for version 7 applications.
We will be running Service Desk, Incident, Problem, SLM, Change Management,
Flashboards, Mid-Tier (Same Server), TomCat, Assignment, Approval Engine,
Oracle 10G, ARS Version 7. Everything will be on the same physical box.
Two good reasons:
1) For applications with a large customer base (hundreds or
thousands of users, like we have here-20,000+ users), it spares us the
trouble of installing the WUT on that many machines.
2) Techs can get to Remedy from any machine-even those without the
WUT. Our
Also from a Remedy Administrator perspective, it's less work to
maintain. When a new ARS patch comes out, you upgrade your mid tier
server and the client side is done. When you have the WUT, not only do
you have to make sure that they are installed (the overlap with your
first point) but you
Listers:
Maybe this is a John, Kinetic Survey process but I'd like to see a list of
the top
10 most requested fixes or enhancements by BMC?
One of my top items would be, to once and for all FIX the Escalation engine
to at the very least support multiple threads?
John, care to host a simple
Anyone know how long until they release a vista-compatible version of
the admin tool? We are being told that we will be forced to go to Vista
before long (how ever long that might be is to be seen), and that there
would be NO exceptions.
I don't want to load it on the server, if it does work
And has anyone tried running the Admin tool on Vista in compatibility
mode?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Tuesday, July 24, 2007 1:05 PM
To: arslist@ARSLIST.ORG
Yes Norm, maybe you are. It appears to me that David attempted to head off
this type of speculation in Item No. 2 of his email:
2) These questions should not be construed as a statement of direction or
strategy. Do not read more into this survey than it being just an
information gathering tool.
Remedy's policy has long been to support new versions of OS/DB within 60-90
days of that new version's release.
This is just a guess, but I'd look for a patch or a dot release in the next
month or so.
Rick
On 7/24/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED]
wrote:
**
Anyone know
As previously stated on this list, AR System 7.1.00 adds support for the
Admin Tool running on Vista.
There are no plans to go back and certify Vista against 7.0.01 or
previous versions' Admin Tool. While it might work properly, testing by
BMC wasn't done and won't be added to the official
Having lived for a few years in Kuwait myself, yes its definitely western
but you do miss the fact that bars/pubs or night clubs are banned out there
because of their local law. An ok country to live in if you won't miss an
occasional evening in a pub and if 120 F is not too hot for you in the
Everyone:
I have an AR System 7.0.01 patch 002 server installed (sol 10 /
oracle 10g).
We have a form. In that form there is the 'submitter' core field.
It's length shows as 254 chars.
When we create a ticket with a submitter value longer than 30 chars
the submission seems to go well
Not true at all; you can use a mid tier on a unlicensed server without
problems. (apart from the usual restrictions on # records and # fixed
licenses; but they are also true with the WUT).
--
Michiel
On 7/24/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED]
wrote:
**
If I remember
Andrew, did you check the database as well? If the database is set to 30
characters, then it doesn't matter what the admin tool shows. I've had
these get out of sync before.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
He may be rembering Mid-Tier 5 which required a license attached to a
licensed server.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Tuesday, July 24, 2007 2:17 PM
To: arslist@ARSLIST.ORG
Subject:
Hi All,
Could someone please send me this information. Remedy versions verses
Oracle DB versions would be most helpful. I have given up on the BMC site, it
maybe in there somewhere, but its not particularly intuitive.
Thanks a lot
Mike
For your future reference, all of the compatibility matrices for BMC
Remedy can be found on one page here:
http://www.bmc.com/support/bmcremedycomp/index.htm
The breadcrumb trail to get there is:
http://www.bmc.com/support_home Product Availability and Compatibility
I'm running 7.0.01 on Vista and haven't had any problems so far.
However, I have had problems using the 7.0.01 user tool - it seems as
though the quick links on the right hand side in incident management are
bugged.
-Matt
Matthew C. Gayford
Technology Research Development
Information
Turn on the logs and see if the error is thrown from a display only form.
Has seen upgrade fails changing display only forms.
--
Jarl
On 7/24/07, Andrew Hicox [EMAIL PROTECTED] wrote:
Everyone:
I have an AR System 7.0.01 patch 002 server installed (sol 10 /
oracle 10g).
We have a form. In
Matt, are you referring to the User tool or the Admin tool? I think
Gary's concern (and mine now, too) is about the Admin tool.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.
Sent: Tuesday, July
Sorry I didn't specify.
The admin tool works fine on Vista, but the user tool does not (at least
in my experience).
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
From: Action Request
Brian,
What we did with one of our consoles was to include a field on the form
with an attached menu of the available GROUPS. Then the table
qualification uses the value of that field to limit the results if a
particular group is selected. Make sense?
Gp
George Payne
Assistant Director, User
Classification: UNCLASSIFIED
Caveats: NONE
Listers,
Need an experienced Remedy programmer immediately for a Current 7.0x
Remedy ARS installation with ITSM suite. Experience with ARS 7.x and
ITSM 7.x highly desirable, but will consider developer with in depth
knowledge of Remedy ARS.
The
Shawn,
With all due respect
While I agree that stability, consistency and ease of use are important
topics, it is HIS survey.
Tim
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, July 24, 2007 11:18 AM
Okay ... so ... how to make an ass out of yourself on a world-wide
forum in 5 minutes or less:
A) make a form
B) make a read-only field called 'submitter2', but with a label
called 'submitter'
C) make active links that fire on modify that populate that field
from another table
D) send
**
We currently have 2 openings for Remedy Developers (see below). These are 6+ month contracts. Resources would be required to work through our payroll as a W-2 contractor (unfortunately we cannot accept C2C or 1099).
Remedy Developer I
The Developer is highly proficient and certified in the
Hello Thilo,
Thank you for helping me out. I guess I didn't need to copy any dlls
anywhere. I verified the installation of Perl and it did print 1.90 so
all well there. I modified config file to suit my needs so all good
there. When I issue command make_ARS_pages.pl config_ARS_Dev within the
We're trying to get mid tier installed on a machine and we're having
problems with the servletexec. I'm curious if anyone has run into this.
Particulars:
Windows 2003 Server
MSSQL 2000
ARS 6.03 Patch 21
Mid Tier 6.03 Patch 21
Java 1.4.2 Patch 15
I get through the installation with no errors. I
Hello All,
I just noticed something in version 7.0 that I don't remember as being
there in Version 6.0
Am I crazy or wasn't the worklog field unsearchable unless the worklog
buffer had text in it?
Now if I run ( 'Work Log' != $NULL$ ) AND ( 'Status' Closed) I get
a ton of hits, where as this
Did you get any errors when you installed the Java SDK? There is a
problem with version 1.4.2_15. Try installing it again and see if you
get any error referring to transforms.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Are you trying to access a server that requires a TCP port?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Tuesday, July 24, 2007 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSDoc 1.29 installation
Thanks for the reply norm, I reinstalled java and I didn't get any
errors.
Dylan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, July 24, 2007 2:27 PM
Yep!! I need to have a tcp port specified. I have added $TCPPort
variable in the script but it doesn't seem to do anything. It doesn't
seem to create any folders or nay documentation.Do I need to do
anything else?
Thanks again.
-Original Message-
From: Action Request System
I will be out of the office starting 25/07/2007 and will not return until
26/07/2007.
I will respond to your message when I return.
Whilst this email has been checked for all known viruses, recipients should
undertake their own virus checking as Xansa will not accept any liability
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