yeah, thats all very well but would you want to tell a ninja that his/her
code was wrong ? !!!
Mark Rushton
IBM Global Services
Remedy Engineering Development Team
Axton [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
20/02/2008 01:59
Please
Hello Everyone:
Our client has 3 Remedy openings. If one, two, or all or these match your
interests and qualifications, please respond ASAP with a copy of your Word
resume, rate/salary requirements, and a phone number and time to contact
you. All interested should contact me by this
Hi Satya .
How are you ? .. Sorry but who are you
Best Regards,
Ramy Ayoub
On 2/19/08, Satya [EMAIL PROTECTED] wrote:
Satya Gandhi wants you to join Yaari!
Is Satya your friend?
Yes, Satya is my
friend!http://www.yaari.com/y-register.php?i=8LF8GFOVH76LPGA51201838821
No,
Satya
Hi all,
I just want to throw this question out to everyone. We recently
reinstalled our Mid-Tier 6.3 and some people are able to access the
web URL and perform tasks on the Incident form but others are getting
the errors we were having prior to the re-install. For some other
clients, merely
Thanks very much Axton
On 19/02/2008, Axton [EMAIL PROTECTED] wrote:
** oops, remove the -1
select b.name
, a.table_name
, a.num_rows
from user_tables a
, arschema b
where tablespace_name = 'ARSYSTEM'
and TO_CHAR(b.schemaid) = SUBSTR(a.table_name,2,LENGTH(a.table_name))
and table_name
Found some cd's for 4.03, 4.5, 5.0, 5.1 and 5.1.1... But no 5.0.1
Did also found ARWeb 2.0 patch 39 :-)
--
Jarl
On Feb 19, 2008 10:30 PM, Axton [EMAIL PROTECTED] wrote:
** David, any idea where I can find the 5.0.1 api's, specifically patch 11,
for aix, windows, and solaris?
tia,
Axton
Hi,
I have just done this for our Development Server running ARS V6.on
Solaris 9 with Oracle 9.2. This has been successfully upgraded to ARS
V7.1 on Solaris 10 with Oracle 10g. We have a mixture of custom apps and
ITSM V5.6.
So far only one 'gotcha' which was with the command line
That is the engineering answer. A square cover could be turned 45 degrees
and would be smaller (lengthwise) than the opening. You can't do that with a
round cover.
So, yes, that was acceptable. There was another, simpler answer.
Manhole covers are round because manholes are round.
J.T. Shyman
Hi All,
Few weeks back there was a discussion of issues with migrating customized
ARS 6.3 solution to ARS 7.1. At that time some one (probably Axton)
suggested upgrading remedy to ARS 7.1 but not upgrade ITSM (or whatever
they call it now).
Question: Has anybody tried the above mentioned
Why are manhole covers round? If any other shape they could fall in to
the hole that they cover.
Do I get the job?
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Hi Nyall,
The setup described by you is almost identical to what we have. If you do not
mind can you give me some more info on the steps performed.
Did you have issues with the existing groups like APP-Support /
APP-Administrator etc since the group ids now are used by SLM-Customer /
Carey,
Its perfect!!!
'Field' LIKE %[^-0-9]% worked like a charm!
I feel like its my birthday already! ;)
Huge thanks!
Shawn Stonequist
-Original Message-
From: Carey Matthew Black [mailto:[EMAIL PROTECTED]
Sent: Tuesday, February 19, 2008 2:34 PM
Subject: Re: Phone Numbers
I
It goes all the way to the bottom.
J.T. Shyman
Column Technologies
ROFL:ROFL:ROFL:ROFL
_^
L__/[]\
LOL===_ \
L \_]
II
/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Buthow deep is the hole? :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, February 20, 2008 8:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview questions
That is the engineering answer.
Hi,
The group IDs is not an issue yet as we have not yet migrated to ITSM V7
and so we don't have the SLM module. We are still running SLA.
I installed ARS V7.1 on a new server, pointing at the existing Oracle 9i
database. The installation program did the database upgrade. I then
obtained a
Sean,
I have not only crashed the ar system server, I've taken down several other
systems at the same time. But I was nice enough not to charge the customer
for finding those vulnerabilities in their infrastructure!!! :)
Marc Simmons
On 2/20/08, Garrison, Sean (Norcross) [EMAIL PROTECTED]
Of course I just check the little box Table Loop Selected Rows Only in
the Active Link that calls the guide.
The `$ is a hold over from when Guides were first introduced and the
Admin tool did not have that option. It is still allowed for backward
compatability with old code.
Fred
I always ask a simple one ... what are actions that you have taken inside the
ar system that have caused the server to crash or caused a major outage and
what did you do to resolve them?
If they said they never crashed the server ... do not hire them! They have
very little experience w/
This is why I asked what is the position and what is the person's
responsibilities - the questions are going to be different based on
what you are hiring the person for.
On 2/20/08, Pierson, Shawn [EMAIL PROTECTED] wrote:
**
A lot of these questions are good, but I'm wondering if they are
A lot of these questions are good, but I'm wondering if they are the
right ones given the current climate of BMC and the direction Remedy is
going in. For example, asking someone development questions, such as
filter phasing, assumes that they are going to be a Remedy Developer.
If I were hiring
What is NLS_DATE_FORMAT set to?
Axton Grams
On Wed, Feb 20, 2008 at 10:20 AM, Jerry Niman [EMAIL PROTECTED] wrote:
ARS 6.00.03 patch 22
Oracle 9.2.0.1.0
Solaris 8
I am attempting to set a Date field (not a date/time field) in a SET
FIELDS action within
a filter from the content of a
Axton,
It isn't set at all.
Where should I set it, and what to?
Jerry
Jerry NimanTel+44 (0)161-247 1474
Head of ICT ServicesEmail [EMAIL PROTECTED]
the Manchester Metropolitan University Mobile +44 (0)7770 638104
Before
Hi all,
One of my friend is trying to access the WebService from Filter (SetField
action).
But at the time of loading it gives the mapping error like
Failed to create internal mapping from wsdl ARERR 7012
And the detailed message is something like URI Not Found...
But if the path is provided
I have a couple of questions about tasks and variables:
1) How does information get into system variables (used with task)?
2) If I can't put information into system variables (used with task) and it is
not best practices to put information into global [task] variables, how do you
pass
Just an FYI - the auto close in Change does not work.
This is observed as a bug and already a defect SW00275623 is logged
for the same. The defect status is in work in Progress.
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Try this:
NLS_DATE_FORMAT=Mon DD HH24:MI:SS
Axton Grams
On Wed, Feb 20, 2008 at 10:51 AM, Jerry Niman [EMAIL PROTECTED] wrote:
Axton,
It isn't set at all.
Where should I set it, and what to?
Jerry
Jerry NimanTel+44 (0)161-247 1474
Head of
Hello All,
7.0.01 Unpatched
Sql Server 2005
I was told by support that 7.0.01 had a known memory leak.
after about 3 months of continously running, our prod box finally crashed
due to no more available memory.
Has anyone else been told it's a known memory leak?
Thanks,
Jase
On 2/19/08, Joe
I never heard about this.
I just did a lookup and I can see that indeed Change tickets that were
marked Completed over a month ago are still in a Status of Completed.
They should be moved to Closed with Status Reason of Successful
right? (if they were left there in Completed status for at least
Jase
We were running ARS 7.0.1 unpatched on a Unix server. We were
constandly crashing due to a memory leak. Patch 3 fixed that and
stabilized the system.
Dan
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Yes.
Axton Grams
On Wed, Feb 20, 2008 at 11:27 AM, Jase Brandon [EMAIL PROTECTED]
wrote:
** Hello All,
7.0.01 Unpatched
Sql Server 2005
I was told by support that 7.0.01 had a known memory leak.
after about 3 months of continously running, our prod box finally crashed
due to no more
What is the latest version of ARinside?
Where can I find it?
Thanks,
Toby.
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The site used to be system.devdor.net but that link no longer works, it
just takes you to a domain parking page.
I've got the installer for 2.07.2 if that helps.
-Matt
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina
Have you tried here?
http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_v
iew/gid,35/Itemid,28/
Stephen
Remedy Skilled Professional
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
I have a couple of questions about tasks and variables:
1) How does information get into system variables (used with task)?
2) If I can't put information into system variables (used with task) and it is
not best practices to put information into global [task] variables, how do you
pass
It could also be a problem of using something in the WSDL that Remedy
does not allow. i.e. Remedy does not accept the XML Array type.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chandre Gowda
Sent:
Try giving the proxy settings in File-Preferences of your Admin Tool.
-Dhttp.proxySet=true -Dhttp.proxyHost=host_name -Dhttp.proxyPort=
port_number
Also make sure you have JRE installed.
Cheers,
Chandru
On Feb 20, 2008 11:01 AM, smart_aju2007 [EMAIL PROTECTED] wrote:
Hi all,
One of my
This is what Remedy tells me. So since the defect is Work in
Progress I will have to create my own workflow / escalation to auto
close the Change tickets.
On 2/20/08, Lammey, Peter A. [EMAIL PROTECTED] wrote:
I never heard about this.
I just did a lookup and I can see that indeed Change
Hi List,
I've got a button on the AR System Email Messages form that executes an
active link with a direct SQL action. The SQL statement needs to get
data from the current request, so I'm basing that on the Email ID field.
However, I can't seem to get the where clause to work. Here's what I've
Can someone tell me if the Email Engine install should have created an
entry in armonitor.cfg? This is for AR 7.0.01. I noticed that the
install did not create a dependency between the BMC Remedy Action
Request System Server service and BMC Remedy Email Engine service and am
left wondering if it
I forgot, we're running ARS 7.0.1 patch 003 and MS SQL 2005.
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
I don't recall the Email Engine ever being referenced in armonitor.cfg.
It's always been a separate service with the only dependency being
defined in the registry to make the Email Engine service depend on the
AR Server service. But in my last fresh 7.0.1 install even that
dependency didn't exist.
I have a patch 6 installation and it still uses the LIKE operator
Date: Wed, 20 Feb 2008 15:04:34 -0600From: [EMAIL PROTECTED]: IM 7.x Bug - Need
someone to check patch 6 or 7To: [EMAIL PROTECTED]
In IM 7.02 patch 2 we have the following problem - I need someone to verify if
it exists in
IM 7.0.2 Patch 6
The 2nd Set fields is still the way you describe it.
HTH,
Tim
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, February 20, 2008 4:05 PM
To: arslist@ARSLIST.ORG
Subject: IM 7.x Bug - Need
In IM 7.02 patch 2 we have the following problem - I need someone to
verify if it exists in Patch 6 or 7 of IM 7.0x since I don't have a
server free to install on right now. Read below for more details.
If you have two (or more) customer (CTM:People) records with the exact
same name AND the
I was told by one support person and other users that the dependency
should be there as it was in 6.3. I did not get a confident answer from
support about the armonitor.cfg entry though.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Hi Everyone,
Quick question and I do apologize for only doing light research on this.
Is there a method I can import picture files (jpg) which will be stored in
an attachment field on a new record that will be created?
I know I can export attachments in .arx file and import those. But these
Good Evening for all...
I'd like to know if there is a possibility that I use a 'Set Field' or 'Push
Field' action on this case:
First, let's consider that I work with only one value on 'Group List' field
(Form User)..
I've created a Filter that work like this:
Form Name: User
Run If:
Since I had to customize the search dialog to search on Corporate ID and
Login ID since the OOTB code failed to do that (and previous 4.x and
5.5x ITSM apps we used here all did), I added those fields to the search
qualification, which makes it MUCH more specific.
( 'Company' LIKE ( $z1D Char01$
Looks like it is still that way in IM 7.0.3 Patch 007. The Set Field If on
the 2nd set fields action in the active link is:
( 'Company' LIKE ( $z1D Char01$ + % )) AND ( 'Last Name' LIKE ( $z1D
Char02$ + % )) AND ( 'First Name' LIKE ( $z1D Char03$ + % )) AND (
'Phone Number Business' LIKE ((
Michael,
If it helps I just did a brand new install of 7.1 and the EE
and there is no entry in the armonitor.cfg and there is no dependency for
the service.
HTH,
Brian
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bardsley,
Hi all,
I am looking for Les Ganton. We have been wanting to purchase ARUtilities
but have been having a hard time reaching him. I have tried both
[EMAIL PROTECTED] and [EMAIL PROTECTED] and have not heard back
from him. Does anybody have any idea if anything has happened to him (I am
starting
Using Pure Remedy code you could have a field in the import be the
full picture file name.
You could then use the PERFORM-ACTION-ADD-ATTACHMENT field_ID
[file_name] command to save the picture to an attachment.
Personally we have a form with a single attachment on it. We show a
table on the
Thanks for checking!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Wednesday, February 20, 2008 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: IM 7.x Bug - Need someone to check patch 6 or 7
**
Hi All,
I was trying to do AL and filter logging from 7.1 AR client - but did not
log the filter calls. I was logged in as Demo and after further reading
found that something has to be enabled on the server side.
Can someone please clarify what has to be done so filter logging can be
done from
I heard from him just the other day (2/8/08)..
TP
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Wednesday, February 20, 2008 4:32 PM
To: arslist@ARSLIST.ORG
Subject: ARUtilities / Les Ganton search
** Hi all,
I am
What is your execute action for your active link? Is this for a new
record being submitted into the form?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.
Sent: Wednesday, February 20, 2008 1:58 PM
Hello All,
I am getting several requests to change the Company field in version 7.0.01
Ex. Joe's Computers is now changing it's name to Joseph's Computers.
Field ID 11.
When I search this field ID in ARutilities, it returns 417 references to
that field.
Has anyone come up with a way to
Dependencies if you are on Windows are created in the registry using the key
DependOnService. This can be done manually if it doesn't exist. Use regedt32 to
create this key.
The armonitor file only holds all the startup information such as startup
parameters etc.
Hope this helps..
Cheers
Client-Side Logging Group
Server Information/Log Files tab from the AR System Administration Console
within the User Tool.
By default should be set to Administrator. As long as your Demo account
still has Administrator permissions, you should be able to turn on Client
side Filter logging.
Wow - I've been working with Remedy for 8 years or so and I've never had
the second one happen!
The first one on the other hand..
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday,
I believe that there is a minimum permissions level that is set on the
server side for client side logging. Ensure that you are a member of
whatever group is specified there.
Rick
On Wed, Feb 20, 2008 at 2:17 PM, Atul Vohra [EMAIL PROTECTED]
wrote:
** Hi All,
I was trying to do AL and
Great news Frederick ... thanks for the information !!
Susan
On Wed, Feb 20, 2008 at 3:57 PM, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
** Using Pure Remedy code you could have a field in the import be the
full picture file name.
You could then use the PERFORM-ACTION-ADD-ATTACHMENT
Hey, they still have code in this beast that tries to match on Full Name
(we have 13,000 customers where Full name is not unique out of
130,000+). I probably worked around that too.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
Thanks Tim, that's better then 1/27/08 when I last heard from him.
On Wed, Feb 20, 2008 at 2:19 PM, Timothy Powell
[EMAIL PROTECTED] wrote:
**
I heard from him just the other day (2/8/08)……
TP
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On
The good news: we have to do it too
The bad news: We're moving to a new server and we're just going to do it
as part of the migration in the Export Data/Search-Replace/Import
fashion.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
Again, thanks for checking.
Code like this makes me crazy. If you have the People ID available -
and you are selecting a specific record - why on earth would you not use
where people ID = people ID.
A four-way Like search on a form that is holding 1,000,000 records =
bad idea. And since this
Atul
File-Server Information-Log Files tab
around the bottom have a look at the field Client Side Logging Group and set it
to the appropriate group.
but if you are logged in as Demo, you must have Admin privileges, so I don't
understand why you cannot do filter logging from the User Tool? If
A long long long time ago a client of mine once had this issue.. I had gone
under the covers, and realized that it the ARS was trying to create this object
with the same ID that already existed (I think it was for AL's) but the ID in
the container table was not updated. We never were able to
Ditto Here.. we just got our license keys for ARUtilities last week...
02/14/08
Thanks,
Jase Brandon
On 2/20/08, Timothy Powell [EMAIL PROTECTED] wrote:
**
I heard from him just the other day (2/8/08)……
TP
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL
Neither does my client here - and we are on windows.. But if it is critical
that you need that dependency, its not hard to do from the registry if you are
on windows..
I do not see it as a priority for us here as we have bigger issues than that
:-) that we are dealing with..
If you need to
BMC was supposedly going to release a utility for that this year
(2008), but if they release something like Data Management (patch 9003)
it will only work half-way, and only half of the time (and only with
jato bottles strapped to its butt).
If they release it on the same schedule we have seen
Out of curiosity I just had a look, and we do have a dependency.. and it did
come OTB. I'm pretty sure we didn't do that manually.. At least I didn't..
Cheers
Joe
Looking for last minute shopping
Not that I am looking start up the usual beat up on support for off shoring
thread but I saw this headline at the top of my gmail and though some might
find this interesting.
*Getting More from Global Sourcing (Offshoring) by Automating Application
Problem Resolution*
Me, either. I have seen that error occur when adding a unique index to a
field containing data that violates it. Multiple NULL values are the most
frequent culprit.
Rick
On Wed, Feb 20, 2008 at 2:33 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
** Wow - I've been working with Remedy for 8
Just for the purposes of testing, I added a button to the form so I
could test with existing records. In the end I want to have it fire on
submit.
I was able to hard code the entry ID into the direct SQL statement to
make it work this afternoon, so I know the statement is good. I just
need it
v7.1 ...
Login to the AR User tool as an Administrator.
Navigate to the : AR System Administration Console ( from the Home
Page Application List field)
Then navigate to:
-- System (from the Vertical Nav bar)
-- General
-- Server Information (Item)
Then that opens the form AR System
Tadeu,
I can explain it, but the solution is not so easy.
The field 'Group' (on MY_FORM) is a character field. However the
'Group ID' field on Group is an integer field. Your database is
complaining because your comparing an Char with an Int.
I would suggest that you create your own MyGroup
I can think of a situation where you want to loop through all records (not
check the only selected rows) and only have certain workflow fire on the
selected rows, and other workflow fire on all rows...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Thank you Carey...I was beginning to think I was the only one that knew that
you had to be EXPLICITLY listed as a memberI can't tell you how often I
must change the server from 'Public' to something else because someone
thinks you can set it to public and have everyone do itif you set it
My issue here is I was logged in as Demo - why Demo should have problems with
logging.
- Original Message -
From: LJ Longwing [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Subject: Re: Filter logging in 7.1
Date: Wed, 20 Feb 2008 18:40:15 -0700
Thank you Carey...I was
If the server is set to something other that Administrator, then Demo may
not be an explicit member of that group.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra
Sent: Wednesday, February 20, 2008 6:52 PM
To:
Something that would be nice to have is the ability to make a group a member
of another group.
Axton Grams
On Wed, Feb 20, 2008 at 9:00 PM, LJ Longwing [EMAIL PROTECTED] wrote:
If the server is set to something other that Administrator, then Demo may
not be an explicit member of that group.
Does anyone have the *.lib files for the 5.1.2 windows c api?
Thanks,
Axton Grams
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To simulate the other, try setting your next id for any object to an already
existing ID, and then try creating that object.. That's what happened at a
customer site, I only have a guess as to how it MAY have happened, but no
confirmation... If you do simulate it do not forget to set the Id back
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