HI Manjunath,
The Run Process , @@:Application-Confirm-Password 102 , sets a
character field(say Password)
to 1-if password is right to 0-if password is not valid.
In the same active link, add GO TO action (after Set field action) with
Execution Order higher than current active link.(say
Hi List,
When I am trying to login to webclient (Through midtier), I am getting
following error,
Can any one tell me what could be the reason behind this error,
while trying to process your request:
ARERR [9295]
Incorrect login parameters. Web page, user, and/or server
Hello RK,
This might happen when you use the following link to log in to the
mid-tier (usually thru a bookmark):
https://intranet.ors-service-desk.siemens.com/mid-tier/shared/login/logi
n.jsp
https://intranet.ors-service-desk.siemens.com/mid-tier/shared/login/log
in.jsp
You might want to
Hi Bulls-n-Bears,
For Window resolution settings,right click on
desktop--properties--settings tab.
Try for your settings.
Hope this helps...
Regards,
*Mahendra.
Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web :
*Hi Tarun,*
For the BMC Site Time out error, please contact BMC Support Person..they
will definitely reply...
For the missing fields, when you are trying to create change
request...because of your change mgmt is not installed properly.
You can see in change mgmt installation log files
Murtuza,
I tried both, but no luck.
We have two midtier link, other one is working fine. User could login on
his first attempt,
But only below one prompting user to go for home page and then allowing
to login on his second attempt.
Anyway thanks for your response.
Regrads,
RK
Dear Rajnikanth
The following is a customization that can be done to login_common.jsp.
Add the code below with bold text
if (requrl != null requrl.charAt(0) == '/') {
int appidx = requrl.indexOf(/apps/);
if (appidx != -1) {
try {
String[]
If you send in both links, we might be able to get a better idea...
rgds
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sanapala, Rajinikanth IN BOM
SISL
Sent: Friday, May 16, 2008 12:22 PM
To: arslist@ARSLIST.ORG
Hi All,
I am going through a very strange problem while using the AR Utility
'runmacro' present on Unix server at location /opt/remedy/ar/ardevki/bin.
When i call this command by passing certain parameters to it, It doesn't
insert the required DestID into my ARS Form although it
Hi,
I want to create incidents in Remedy from HP SIM, and although my Remedy
integration exeperice is long and varied, I have little knowledge of HP
products.
Is anyone aware of the options involved for integrating Remedy and HP System
Insight Manager (SIM) integration.
I'm specifically after the
Greetings List!
I've been asked to build a feature that searches multiple fields at once.
I've got some thoughts on how to accomplish this, but I was wondering if
there were any hints/tips/suggestions/watch out points that you all may
have out there.
Here's what I have so far:
1) Display only
Ok, I really owe you all one. The filter for SHRH:SHR-SubmitConsolidated
was disabled, so I looked and found a custom filter that was made for
our company when they did the implementation. I enabled merge on this
filter, did my original import into HPD:HelpDesk, and guess what, all
looks good. I'm
Drop the dolar $ signs. The Attachment commands are looking for the
Field ID numbers not a reference to the actual fields
The command should be PERFORM-ACTION-OPEN-ATTACHMENT 90010
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Dear All,
I can now see the links on the Homepage after login with Demo or appadmin.
This got solved after I installed SLM 7.1. Thank you all for the inputs.
I was getting errors related to SLM 7.0.03 installation related to *
SLM:PenaltyRewards*. i uninstalled SLM 7.0.03 and installed SLM 7.1.
Any idea what can cause these errors?
Fri May 16 08:43:13 2008 390635 : Failure during an attempt to perform an
application command (ARERR 4554)
Fri May 16 08:43:13 2008 Application-Command Dispatch Register-Category
-sAssignment Engine -tAE-ASSIGN -oaraps_ae.lck
The only method that I'm aware of doing this is via email. If you have
HP Operations Center, there is a Remedy Smart Plug-In that provides
two-way communication.
Jim Nowak
Infrastructure Tools
OfficeMax Inc.
630-438-7365 w
630-414-0193 c
From: Action
RK,
Just to check, go into the midtier admin console and ensure that the mid tier
is pointing to the correct AR server. Additionaly you may want to consider
adding the ip address here, the FQDN and just the ar server name.
Try completly flushing your browser's cache.
Post the actual link
Fred ... you're the man ! Such a small thing makes all the difference.
Thanks again to LJ and everyone else that contributed also.
Great appreciation
Susan
On Fri, May 16, 2008 at 8:27 AM, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
** Drop the dolar $ signs. The Attachment commands
We had a similar issue yesterday actually. It turned out that a new
task assignment process had been created with no associated rules.
Created a rule and all is well now. Have any new assignment processes
been created lately or any modified?
From: Action Request System discussion
Hi for all,
I'm going to implement Archive feature soon...
Our applications don't have this feature yet... I would like to know any
tips/suggestions about building Archives forms and how this work I've
already did one test in Development environment, but I'd like to hear some
Hi List,
Does anyone have any experience running EIE 7 on a remote server. My
environment is the following:
Remedy Server:
ARS 6.3
HelpDesk 6.0
Solaris 10
Oracle 10g
EIE Server:
EIE 7 (with Remedy Link for Oracle)
Solaris 10
Oracle 10g client
The target server(s) is not relevant at this
Hi All,
I am importing data from a csv file that has been formatted to fit into the
PBM:KnownError form. The import works fine, but since this is data from a
different source outside of Remedy, there is no Known Error ID.
Not really a problem, since I can just build them sequentially in the
In v7.1, you can block out Request IDs (Field ID # 1) for any form. I think
the top limit is 1000 at a time, though 100 is the recommended number.
Rick
On Fri, May 16, 2008 at 8:16 AM, Chris Doble [EMAIL PROTECTED] wrote:
** Hi All,
I am importing data from a csv file that has been
We found 4 processes that had been created/modifed in the last couple of weeks.
I have removed them and haven't seen any errors yet. Keeping my fingers
crossed :-)
Thanks,
Sean
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Hardy, Patrick
Sent:
Hey Listers,
Happy Friday to you all. What would cause flashboards to
work fine through the Mid Tier, and not in the WUT? I'm getting The page
cannot be displayed message in my FB window. I'm working on brand new 7.x
install. There are no errors being generated, and I'm seeing
Make sure your Default Web Path for the server (AR Server config) is pointed
to the mid-tier's arsys folder
i.e. http://myserver:808/arsys
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Friday,
Oh, you are the man J.T.! Thank you!!!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Friday, May 16, 2008 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Flashboards 7.1
**
Make sure your Default Web Path for the server (AR
Classification: UNCLASSIFIED
Caveats: NONE
When I login as Demo I can open the CI Relationship Viewer and all works
fine.?
If I login as another user, I get the error:
The CI Relationship Viewer could not open because the specified root CI
does not exist.
Gordon M. Frank
Remedy Skilled
Glad to see that this topic came up: I know that the
[server]/shared/login/login.jsp URL will often fail on the first attempt,
whereas the [server]/home URL is reliable.
But what is the reason for this? Someone keeps asking me, and we're both
tired of me saying that's just the way it is.
Joe,
When you access /arsys/home the system performs a redirect to
/shared/login/login.jsp and in the process it loads two java
modules/functions. When you navigate directly to
/shared/login/login.jsp those modules/functions don't get loaded so when
you try to login and the login script calls
Sorry for the delayed response. Got tied up with other things. So I tried
giving the IUSR, SYSTEM, NETWORK SERVICE and Authenticated Users (saw this
suggested as well after some searching) accounts permissions to both the java
and New Atlanta folders, restarted IIS, and I still get the same
I want to uninstall Remedy 7.0 from a solaris server. Can I just remove
the /opt/arsystem/* and drop the user aradmin from the oracle database?
Or is there a uninstall script?
Thanks
Ravi
___
UNSUBSCRIBE or access
I don't know about a script for *NIX, but you might also remove startup
scripts from /etc/*.d directories, and I think some log files build in
/usr/tmp.
Rick
On Fri, May 16, 2008 at 10:59 AM, Ravi [EMAIL PROTECTED] wrote:
I want to uninstall Remedy 7.0 from a solaris server. Can I just remove
I won't swear to this cause it's been some time since that version, but
I think I recall that I had to give the IUSR_Servername and
Authenticated Users permissions directly at the ARSystem - MidTier
level in the directory structure. You may still be down too low in the
chain. But don't quote me.
and /etc/arsystem
Axton
On Fri, May 16, 2008 at 2:07 PM, Rick Cook [EMAIL PROTECTED] wrote:
** I don't know about a script for *NIX, but you might also remove startup
scripts from /etc/*.d directories, and I think some log files build in
/usr/tmp.
Rick
On Fri, May 16, 2008 at 10:59 AM,
Thanks for the reply.
I tried giving those accounts full control of the mid-tier folder and still no
luck after restarting IIS. BMC suggested upgrading to the 6.3 mid-tier (we're
planning to go to 7.0.01 anyway but I wanted to test an actual upgrade instead
of a fresh install) so I guess I'll
Hmmm - did you also include the mid-tier path in the environment
variables? I just think you are very close and would hate to see you
have to redo everything.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business -
Hi Gordon,
We are having the same issue on our ARS 7.0.01 Patch 003, CMDB 2.0.01 Patch
003, Solaris9/Oracle10g server. I've had a ticket open with BMC Support for
several months now.
Applying Mid-Tier 7.1.00 Patch 002 recently fixed the problem for us
accessing the CI Viewer via Internet
My gmail account had this web link above my ARSList labeled email today...
I found it kind of funny so here it is...
Optimize your BMC - www.Avocent.com - Harness the management power of
the server BMC with Avocent IPMI
--
Thanks for the explanation! I'll keep this tagged for future reference,
like I said someone is certain to ask me about it again.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling
Sent: Friday, May 16, 2008 1:50 PM
To:
Just remember that the baseboards are where you have to spray for bugs.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
That is how we are integrated into SIM, via email.
Jason
On Fri, May 16, 2008 at 6:51 AM, Nowak, James [EMAIL PROTECTED]
wrote:
** The only method that I'm aware of doing this is via email. If you have
HP Operations Center, there is a Remedy Smart Plug-In that provides two-way
I don't have any of the OOTB apps installed...but I noticed the symptoms you
are describing...if Demo works but no other users do...does creating another
admin user account work? If Admin works, but lesser privileged users don't,
its obviously a permission issue. I don't know anything about the
I seem to recall something like this where BMC said that client-side Java
was not required, but when we installed a local JRE, CI Viewer became
functional.
Rick
On Fri, May 16, 2008 at 12:27 PM, Mike Gould [EMAIL PROTECTED] wrote:
** Hi Gordon,
We are having the same issue on our ARS 7.0.01
But would that explain why Demo worked on the same workstation?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, May 16, 2008 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationship Viewer - Works for Demo and not
Happy Friday Listers!
So I'm looking for a quick and easy way to update a ticket (single field
value) without requiring the user to log in. I'm on ARS 7.1 with
Mid-tier 7 on Apache Tomcat. I started by trying to do it via public
webservice but couldn't find a way to consume a web service using
Hello All,
Here's my quick answer.. .we had a few folks with the same problem.
Turns out, they were using the IP address instead of the server name in the
remedy client.
Make sure they are using the Server Name instead of IP works for us.. :)
On 5/16/08, LJ Longwing [EMAIL PROTECTED] wrote:
**
Hello All,
ARS 7.1 Patch 002
Win 2003 dbase
We have a user writing queries via Excel, then using his remedy_odbc client
to do a join on HPD:HelpDesk and status.history.
According to him, everything worked well until Monday, when he started
getting the error Message 94 - Unable to open Catalog
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