Re: 7.0.1 WUT Against 7.1.0 Server?

2008-06-18 Thread Kurniadi
I've just upgraded my WUT to 7.1 patch 3 to access ARS 7.1 patch 2. I get a problem on Status History, the status history list will be displayed only for the first call. The next reload, it will show only blank form. Does it happen on your Remedy client too? Regards, -- Kur Niadi On Wed, Jun

move of the mail server ... what needs to be changed for the email engine?

2008-06-18 Thread Remedy Maniac
Dear listers, we are running ARS email engine 6.00.01 We need to change the mail server. Can anybody confirm that as far as the Email engine is concerned, no change is needed? I mean as the email engine looks for the DNS entry of the smtphost, it should not even need a restart? Or? Thanks

Re: Product Categorizations

2008-06-18 Thread Peter Romain
The DSL forms are installed as part of the other ITSM apps, there is no separate installation. The data, however, needs to be loaded. This can be done during an ITSM app installation (one of the options is to install DSL data). If you look at the Remedy patch download page on the BMC site you

Unable to retrieve data from a form

2008-06-18 Thread Ankur Gulati
Hi Listers, We have a form which has 5 BLOB fields. There are around 67000 records and it takes around 3-4 hrs to search for a single record. I search on the request_id. We do have couple of other indexes in place apart on Request ID field. The actual workflow is that an AL does a push field

Re: Unable to retrieve data from a form

2008-06-18 Thread Ankur Gulati
Hi Guys, Another thing which I forgot to mention, the status bar at the bottom does show that it found the record and it gets stuck saying Refreshing table up to Administrator`s limit Ankur From: Ankur Gulati Sent: 18 June 2008 03:30 PM

Re: move of the mail server ... what needs to be changed for the email engine?

2008-06-18 Thread Shellman, David
Serouche, It all depends on how your email engine is configured for both Inbound and Outbound configurations. Mailboxes in Exchange servers or are they UNIX mailboxes. Is only the outbound mail server moving? Dave -Original Message- From: Action Request System discussion list(ARSList)

CI Relationship Viewer Error

2008-06-18 Thread AR_User
Hi All, Whenever I try to see the CI relationship viewer I get the following error: CMDB libraries are not available. Please install the CI Relationship Viewer on the Mid Tier server. But the fact it is installed properly and all the APIs (cmdbapi20.dll, cmdbapi20.jar, cmdbjni20.jar) are

Re: move of the mail server ... what needs to be changed for the email engine?

2008-06-18 Thread Remedy Maniac
ho yes, of course. I am sorry I ddin't mention. We are using MBOX on Unix. We have procmail reading /var/mail/email_engine which is actually an alias for mailhost:/var/mail On emails, procmail copies the files onto a directory where the email engine picks them up. So I thought that just by

Re: Product Categorizations

2008-06-18 Thread Brian Gillock
With that said, the last time I did an install, selecting the box to install DSL data, I still had to run the import per page 14 of the DSL Admin Guide. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain

Re: Unable to retrieve data from a form

2008-06-18 Thread Brian Gillock
Ankur, Try turning off the table refreshes on open and see if it still takes a long time. If it's the tables, then you need to look at your table qualifications and try to slim the results down or chunk them. And what I would do if it is the blobs that's causing your problem is

Re: BBQ tour (UNCLASSIFIED)

2008-06-18 Thread Dearstyne, Jacob
Rick, If you can make it to Charleston SC, you have got to check out Melvins and/or Bessingers, they've been at it for YEARS. Same family recipe, but a divorce caused the two separate restaurants. You can see reviews by Emiril Lagasse on the Food Network website. Also a newer kid on the

Re: Unable to retrieve data from a form

2008-06-18 Thread Frank Caruso
You need to look at what the table field(s) are doing on that form. My guess is that they are pulling every record from the underlying table which is why it takes so long and often hangs. On Wed, Jun 18, 2008 at 9:09 AM, Brian Gillock [EMAIL PROTECTED] wrote: ** Ankur, Try

Top 10 Reasons to Attend BMC User World

2008-06-18 Thread Benjamin Trimmer
If you were tasked to make a top 10 list - what would some of your reasons be? Some of mine would be: Learn new useful tips Learn things I could put into place right away Learn more best practices for use of the software Find out where BMC is heading with their software What about you?

Reports....

2008-06-18 Thread Kemes, Lisa
Who the HECK decided to put the 'Print' option right above the 'Export to' option when creating reports Do you know how many times I've printed my 6000 record report by mistake OK, that's all for now.I hope this may be changed soon Lisa Kemes AR System Developer Tyco

Re: Database Replication from Prod to QA

2008-06-18 Thread Howard Richter
Also remember if you are on 7.1, that the licenses are now keept on the database and check the CAI application Registry form to make sure its pointed to the correct server. Howard On 6/17/08, Run4Life Win [EMAIL PROTECTED] wrote: Yes you should keep your ARS down till the time replication is

Re: Unable to retrieve data from a form

2008-06-18 Thread Grooms, Frederick W
What table do you have on the form? It still sounds like an index problem (Either you are missing an index on the B table or your selection query for your table on the form is not using an index). Since you are on Oracle I have a script you can use to verify if all tables have their primary

Re: Top 10 Reasons to Attend BMC User World

2008-06-18 Thread Howard Richter
Its Miami Beach during hurricane and football season Howard On 6/18/08, Benjamin Trimmer [EMAIL PROTECTED] wrote: ** If you were tasked to make a top 10 list - what would some of your reasons be? Some of mine would be: Learn new useful tips Learn things I could put into place right

Re: Top 10 Reasons to Attend BMC User World

2008-06-18 Thread Pierson, Shawn
Here are a few more: * Talk to vendors that have other software and services that may be useful for your implementation. * See demos of new products. * Get answers to technical questions from other Remedy developers/administrators and the engineers from BMC. *

Re: Top 10 Reasons to Attend BMC User World (UNCLASSIFIED)

2008-06-18 Thread FRANK, GORDON CTR DISA JSSC
Classification: UNCLASSIFIED Caveats: NONE Party dude!!! Seriously 1. Putting faces with names (It's nice to meet ARSLIST people in person) 2. Learn from other people (Birds of a Feather sessions need to be beefed up a little) 3. Hear BMC\Remedy direction 4. Do face to face with the products

Re: Top 10 Reasons to Attend BMC User World

2008-06-18 Thread Rick Cook
It's either that, or go to the one in Nice, France, next May! (Hmmm...Miami during hurricane season, French Riviera in late spring...hmmm...). Rick On Wed, Jun 18, 2008 at 7:08 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** Here are a few more: · Talk to vendors that have other

Re: OT: BBQ tour

2008-06-18 Thread Joe Castleman
I gather that (Non-Memphis) Tennessee BBQ (i.e. pulled pork, vinegar-based sauce) is similar to Carolina BBQ, but I've never been to the Carolinas. If you are in or around Nashville, Whitt's has several locations. East of Nashville, there are several Burr's restaurants, I've visited this one:

Re: Unable to retrieve data from a form

2008-06-18 Thread Ankur Gulati
Fred, There are three tables on the form(Email handler Form) First table is attachment table, this brings the attachment to this form from another form. Second table is the attachment pool. Third table fetches the data from AR System Email Attachment Join. I have also turned down the table

Re: 7.0.1 WUT Against 7.1.0 Server?

2008-06-18 Thread Guillaume Rheault
Hi Kur No I don't have that problem. The combination I have is 7.1 patch 3 server with 7.0.1 patch 6 user tool Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kurniadi Sent: Wed 06/18/08 3:15 AM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1

Re: 7.0.1 WUT Against 7.1.0 Server?

2008-06-18 Thread Guillaume Rheault
yes please do Phil, we'll all benefit from your experience! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Phil Murnane Sent: Wed 06/18/08 1:16 AM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 WUT Against 7.1.0 Server? Guillaume: Thanks!

Re: Top 10 Reasons to Attend BMC User World

2008-06-18 Thread T. Dee
That is a tough call, but I'm going to have to go with the French Riviera :-) On 6/18/08, Rick Cook [EMAIL PROTECTED] wrote: ** It's either that, or go to the one in Nice, France, next May! (Hmmm...Miami during hurricane season, French Riviera in late spring...hmmm...). Rick On Wed, Jun

How can I use SQL to provide a list of all Data Fields

2008-06-18 Thread Gavin Coleman
Hi List - I'm trying to write a query builder tool for users to build their own complex queries and save multiple queries. As part of this, I would like to provide the user with a list of all data fields on a form. (I.e. Excluding trim fields, table, column, display only fields). I've had a

Re: How can I use SQL to provide a list of all Data Fields

2008-06-18 Thread Grooms, Frederick W
It's called FOPTION in the Field table. From the API files (ar.h) #define AR_FIELD_OPTION_REQUIRED 1 /* tags for field definition option */ #define AR_FIELD_OPTION_OPTIONAL 2 #define AR_FIELD_OPTION_SYSTEM 3 /* system field; read-only to ALL users */

SQL to find missing records

2008-06-18 Thread Eric Cleereman (IT)
Hi All, I have a form containing sequential Case IDs as follows: HD1 ... HD00100 When I run an SQL count on this, it only returns a count of 999,997 results: SELECT COUNT(CASE_ID) FROM BGI_SDHP_Modify 97 I have an export with all

RES: How can I use SQL to provide a list of all Data Fields

2008-06-18 Thread Gavin Coleman
Fred - thanks for the quick response! That's perfect - I realised just after I sent the email that the FOPTION was looking like the flag, but just wanted to make sure. I keep forgetting to check the ar.h files. There's a ton of useful information in there. Cheers Gavin Coleman Senior

9280 - Server not present in configured servers list

2008-06-18 Thread William Rentfrow
I know a bunch of people have gotten this error already for a known bug with qualifications/URLs. This is not that issue. We have a new server on a development domain. The domain has no DNS and is pretty restricted in usage. The server/mid-tier is accessible by IP only and the default web

Re: SQL to find missing records

2008-06-18 Thread Thomas Bean
If you are just querying the BGI_SDHP_Modify view, I don't think you can query for case IDs that don't exist in the source table. You would have to cross-reference the view with your export, since that is where the missing case IDs would exist. However, if you simply set your 'Duplicate

Changing Server Names

2008-06-18 Thread Benjamin Trimmer
Fellow Listers, Would there be any risk in changing a server name from say - ServerAAA to ServerBBB - Both AP and Mid-Tier boxes. ARS 7.1. Regards, Ben * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise

Re: CI Relationship Viewer Error

2008-06-18 Thread vasstudatta
copy the 3 mentioned files again from the cmdb install directiory under sdk/bin folder to web-inf and bounce your webeserver On Wed, Jun 18, 2008 at 5:31 PM, AR_User [EMAIL PROTECTED] wrote: Hi All, Whenever I try to see the CI relationship viewer I get the following error: CMDB libraries

Re: Changing Server Names

2008-06-18 Thread Shellman, David
Ben, You have to be aware of all the places that ServerAAA is used. Desktop clients and any hard coded url's that you may have. If you are making the change, it is best to make ServerBBB an DNS alias that points to the real server name. This will save you a lot of time and grief the next

Re: Changing Server Names

2008-06-18 Thread BMax
Hi, yes there will be impact. There are several places to change this name. Also there are several documents in BMC KB eg KM-00011095, KM-3288 But you can do a trick with hosts file and nothing have to be changed Regards, Maxim Benjamin Trimmer wrote: Fellow Listers, Would

Re: 9280 - Server not present in configured servers list

2008-06-18 Thread BMax
If this is limited domain you can always use hosts file (C:\WINDOWS\system32\drivers\etc). Put computername (server name) and it's ip there Also you should configure midtier with correct settings(servername you've saved in hosts file) on General settings page. Regards, Maxim William Rentfrow

Re: 9280 - Server not present in configured servers list

2008-06-18 Thread Guillaume Rheault
the arp -a command gives you the hostname of that server responding to that IP Address, you can use a network sniffer to see who is replying that. This problem could be as easy as a sys admin having made a type in a hosts file, entering that IP address in question instead of the right one, or

Re: 9280 - Server not present in configured servers list

2008-06-18 Thread Axton
Server Information- Advanced- Default Web Path The configured server list is what is configured in the mid-tier configuration page under ar servers. Axton Grams On Wed, Jun 18, 2008 at 11:12 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** I know a bunch of people have gotten this error

Re: Web serice issue

2008-06-18 Thread Amit
Hello I am using IBM HTTP web server and my mid tier version is 7.0.1.And i am not getting any error while accessing WSDL on the web service. Regards, Amit From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday,

Re: SQL to find missing records

2008-06-18 Thread Eric Cleereman (IT)
Thank you Fred, PL/SQL and LPAD did the trick nicely. Eric _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 18, 2008 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: SQL to find missing records **

Re: 9280 - Server not present in configured servers list

2008-06-18 Thread William Rentfrow
Yes - checked all that. I am still not sure where it is getting the wrong server name from. We've found a workaround to the issue by just making a new hosts entry, etc. But as far as I can tell the server name came out of nowhere - it's not specified in any of the conf files or mid-tier config

How to integrate Remedy with JD Edwards

2008-06-18 Thread Sokol, Brian
We have a purchasing system developed in Remedy. I want to create a two way integration between Remedy and JD Edwards which is our finance system. I believe Edwards is in DB2. We want our end users to use Remedy as the front end to create a Purchase Request. Once it has routed through the proper

Re: SQL to find missing records

2008-06-18 Thread Thomas Bean
That's a cool trick, I'll have to see if I can replicate that in MS-SQL (T-SQL). - Original Message - From: Grooms, Frederick W [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, June 18, 2008 10:25 AM Subject: Re: SQL to find

Re: How to integrate Remedy with JD Edwards

2008-06-18 Thread Evans.Randy
Does JD Edwards support web services? We do our approvals for IT Service Request in SAP and shuttle data back and forth via web services. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday,

Re: Unable to retrieve data from a form

2008-06-18 Thread Ankur Gulati
Thank you for the script Fred, All the concerned B Table indexes are coming up as Valid. The selection query for the table does use indexed fields too. Any other things I can check up _ Ankur From: Action Request System discussion list(ARSList)

Re: Unable to retrieve data from a form

2008-06-18 Thread Grooms, Frederick W
From the User tool turn on logging (at least API and Database) and see what SQL statement is the one taking so long From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati Sent: Wednesday, June 18, 2008 12:06 PM

Re: 7.0.1 WUT Against 7.1.0 Server?

2008-06-18 Thread Jase Brandon
Hello All, Once issue I have seen - We have 7.1 Server and 7.0 WUT. The password managment functionality will not work unless you upgrade the WUT to 7.1. I am currently waiting to do an SMS push of 7.1 to all users so the Password Management functionality will work. Just an FYI.. HTH, Jase On

Where can I find....

2008-06-18 Thread Richard Copits
I'm brand new at this but so far the 7.x install that I'm doing is going well. Except that I need to install SLM 7.1 but I don't see it listed on the BMC product download site as an item. Is this a separate item or part of something like asset management, etc? Also, I'm trying to locate

Re: Unable to retrieve data from a form

2008-06-18 Thread Axton
Turn on the client side sql logging to see where it stops, then go from there. Axton Grams On Wed, Jun 18, 2008 at 6:14 AM, Ankur Gulati [EMAIL PROTECTED] wrote: ** Hi Guys, Another thing which I forgot to mention, the status bar at the bottom does show that it found the record and it gets

Stop SLM Emails on Dev?

2008-06-18 Thread Phil Murnane
Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any pending AR System Email Messages.  All ITSM emails stop being generated

Overview Console Missing Incidents/Tasks

2008-06-18 Thread Jase Brandon
Hello All, Has anyone experincied the below: ARS 7.1 Patch 002 Incidents created are displayed in the Incident Managment Console, but are NOT displayed in the Overview Console. I have checked all settings regarding 'Application Preferences' and 'Console View' and we have no customizations on the

Re: Stop SLM Emails on Dev?

2008-06-18 Thread strauss
I would expect to have to disable all of the Service Targets and rebuild them. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList)

Re: SQL to find missing records

2008-06-18 Thread Thomas Bean
Here's an MS-SQL equivalent for anyone who's interested... declare @intLoopVar as int; declare @caseid as varchar(15); set @intLoopVar = 1; while @intLoopVar = 100 begin set @caseid = (select 'HD' + REPLICATE('0',(13 - LEN(CAST(@intLoopVar AS VARCHAR(13) + CAST(@intLoopVar AS

Re: Stop SLM Emails on Dev?

2008-06-18 Thread SUBSCRIBE arslist Melissa
In our dev environment, we have the aremail service turned off and set to disabled so it will not start unless we want it to. Phil Murnane [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/18/2008 01:14 PM Please respond to arslist@ARSLIST.ORG

Re: Stop SLM Emails on Dev?

2008-06-18 Thread Phil Murnane
Christopher: Thanks for the reply.  That does work, but part of our customer's requirement is to do acceptance testing on the new version SLM, so we can't leave all the Service Targets disabled.  I'm guessing SLM somehow caches the user's Default Notify Mechanism in the records of some form,

Re: Stop SLM Emails on Dev?

2008-06-18 Thread T. Dee
Disable them? On 6/18/08, Phil Murnane [EMAIL PROTECTED] wrote: Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any

Re: Where can I find....

2008-06-18 Thread Easter, David
Service Level Management 7.1.00 is present on the EPD site (https://webapps.bmc.com/epd/). I'm unclear why you're not seeing it. The product name is: BMC Service Level Management 7.1.00 https://webapps.bmc.com/epd/faces/productVersion.jsp# The CI viewer is part of CMDB and is provided

Re: Where can I find....

2008-06-18 Thread Richard Copits
Nopethis is all I can see when I log in there... BMC Batch Discovery BMC Configuration Automation for Networks BMC Configuration Discovery Express BMC Configuration Discovery for Clients BMC Configuration Discovery for Servers BMC Discovery BMC Remedy AR System Server

Re: Where can I find....

2008-06-18 Thread Richard Copits
Solved...what happened was that the profile that I was given to use did not have that selected. When I went in and reselectd the products then duhthere it was. I just LOVE taking over projects with no documentation/information..sigh. Thanks for your comments and level 0 support

LIKE qualifications in 7.0

2008-06-18 Thread McManus Michael A SSgt HQ 754 ELSG/DOMH
We're in the process of upgrading our AR System Server and Clients from version 5.1.2 to 7.0.01 and I've run into a bit of a problem. I was asked to upgrade my User and Admin tools to 7.0.01 on my PC for testing purposes, and to draft an implementation plan. Our server is still 5.1.2 but I

Re: Where can I find....

2008-06-18 Thread Rick Cook
Sometimes the CI viewer doesn't automatically install. The installer files are loaded onto your server, though, so you can find them and run it manually. Pay attention to the installation order when doing this. Rick On Wed, Jun 18, 2008 at 11:44 AM, Easter, David [EMAIL PROTECTED] wrote: **

Re: 7.0.1 WUT Against 7.1.0 Server?

2008-06-18 Thread Guillaume Rheault
Thanks for the feedback Jase! Users here are authenticated with Active Directory, and the password management and policies are there too in AD, so we are not using Remedy's password mgmt functionality Guillaume -Original Message- From: Action Request System discussion

SRM Integration install

2008-06-18 Thread Drew Shuller
Hello all. I just did a clean install of SRM 2.2 and the SRM Integrations to Change, SLM, and Incident, with the sample data. Can someone tell me what to look for in ITSM to see that sample data? Before the integration and sample data install, my SRM Request Entry console at least had a few

Re: Stop SLM Emails on Dev?

2008-06-18 Thread Viswanathan Balakumar
Phil, You can also change the field Remedy Notification Method to None for the appropriate Notification events (like SLA Resolution Escalation for the Notification Type as System Default ) in the NTE:CFG-Notification Events form. I have not tried None option but I have tried changing it to Alert

Re: Walking table, reading and setting hi-liting rows

2008-06-18 Thread Dwayne Martin
Thank you, Frederick, Andrew and Frank, for your replies. I got waylaid and hope we haven’t lost our train of thot. What I am trying to do is: 1. Let the user hi-lite some rows in a table. When the entry is saved, write a list of hi-lited rows into a field, which is saved with the record. 2.

Re: Stop SLM Emails on Dev?

2008-06-18 Thread David Sanders
Phil You could add a filter to your AR System Email Messages form to set the 'Send Message' field on Submit to No for all records where the 'Message Type' is Outgoing. This will stop the messages being sent out, but the records will still be present in the messages form so you can check what

Re: Where can I find....

2008-06-18 Thread Richard Copits
Thank youwhat file(s) should I run if it doesn't install...are they pretty obvious? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 18, 2008 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: Where can I find **

Re: On-Call notification/assignment config question

2008-06-18 Thread David Sanders
The On Call notifications feature in ESS controls who notifications are sent to for support team notifications outside normal business hours. First, each support Team can be associated with Business Time records to define their normal operational hours. If the application generates a

Re: Where can I find....

2008-06-18 Thread Rick Cook
It seemed to be. Once I knew to look for it, I didn't need long to find it. I don't have an ITSM system in front of me at the moment, so I can't give you chapter:verse. Rick On Wed, Jun 18, 2008 at 12:52 PM, Richard Copits [EMAIL PROTECTED] wrote: ** Thank you….what file(s) should I run

Am I have an off day or did auto-layout disappear?

2008-06-18 Thread William Rentfrow
Seriously - did auto layout for forms disappear from the admin tool? I still see the RegularView.xml and Dialogview.xml files on my hard drive that they used - but I do not know if they are there from a previous version of the admin too or not. This is Admin 7.1 William Rentfrow, Principal

Re: Am I have an off day or did auto-layout disappear?

2008-06-18 Thread Guillaume Rheault
That feature has been deprecated with the admin tool 7.x Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of William Rentfrow Sent: Wed 06/18/08 4:18 PM To: arslist@ARSLIST.ORG Subject: Am I have an off day or did auto-layout disappear?

Re: Overview Console Missing Incidents/Tasks

2008-06-18 Thread Guillaume Rheault
Hi Jase, There are two places where I would check to make sure this is not a preference/data configuration issue. - In the overview console, on the blue link bar, click on Select Status Values, and make sure all the settings there are correct - in the overview console, in the blue link bar,

Re: Am I have an off day or did auto-layout disappear?

2008-06-18 Thread William Rentfrow
Thanks for the answer - it's one of those things I used about twice a year but it was nice to haveI wonder why it went away though. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday,

Re: 9280 - Server not present in configured servers list

2008-06-18 Thread Guillaume Rheault
Let me reword this better, since I typed the reply pretty fast and by reading it it is not very clear. the arp -a command will display the current resolution table between IP addresses and MAC addresses. Based on the MAC address, you can figure out the host that responded to the arp request.

Re: LIKE qualifications in 7.0

2008-06-18 Thread Grooms, Frederick W
What happens if you run your qualification in the Advanced Query bar on your v7 User tool. You should get a list of users. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent:

Re: Top 10 Reasons to Attend BMC User World

2008-06-18 Thread Sanford, Claire
My management has already made a big deal of letting me know without telling me I am not going that education and travel were cut out of the budget. I may just send myself! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Stop SLM Emails on Dev?

2008-06-18 Thread Jason Miller
Hi David, Do you have it working where setting the Send field to No suppresses the email from being sent? I have tried over the years with various versions to do this but the filter doesn't seem to take effect. The Send field is always set to Yes any ways. I figured the email engine was

Re: Am I have an off day or did auto-layout disappear?

2008-06-18 Thread William Rentfrow
Yeah...the new layout tools are very usefulbut I liked having the other method as well. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 18, 2008 3:59 PM To:

Re: Top 10 Reasons to Attend BMC User World

2008-06-18 Thread Timothy Powell
Twinkies... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, June 18, 2008 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Top 10 Reasons to Attend BMC User World ** Its Miami Beach during hurricane and football

Re: Top 10 Reasons to Attend BMC User World

2008-06-18 Thread William Rentfrow
If you do it right you can make it tax deductible in the US...at least to some degree. I believe it's called a Miscellaneous Itemized Deduction under Unreimbursed Employee Business Expenses. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Overview Console Missing Incidents/Tasks

2008-06-18 Thread Jase Brandon
Hi Guillaume, Thanks, I have done all the checks on Select Status Values and Console View and it should be working. but when I create an Incident, no new incidents display since the upgrade to 7.1 patch 002. I hope this is a defect as I am perplexed. :) Waiting on BMC to confirm, I just sent them

Re: Top 10 Reasons to Attend BMC User World

2008-06-18 Thread Rick Cook
Well, I was going to vacation in Europe next spring anyway, so I may just combine the two and write off part of the expense of the trip. Rick On Wed, Jun 18, 2008 at 2:17 PM, Sanford, Claire [EMAIL PROTECTED] wrote: My management has already made a big deal of letting me know without telling

Re: Walking table, reading and setting hi-liting rows

2008-06-18 Thread Grooms, Frederick W
Like I said I could not highlite multiple rows thru workflow. My solution was to do the following: Add a Display Only field on the form (I used a 3 character field) Add this Display Only field as a column in the table (Yes you can add Display only fields from the form that holds the table as

Self-Employed Remedy Professionals

2008-06-18 Thread Gary Opela (Corporate)
I'm just curious, how many of you do your own independent thing with remedy? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated

Re: Walking table, reading and setting hi-liting rows

2008-06-18 Thread Thad K Esser
Dwayne, Your original post said you are on version 7.1. I haven't played with it much, but page 368 of the Form and Application Objects manual says you can change the colors of rows in tables based on selection fields. If you combined that with Fred's suggestion below, you could set the

Re: Self-Employed Remedy Professionals

2008-06-18 Thread Rick Cook
I do - have for almost 2 years now. Rick On Wed, Jun 18, 2008 at 3:05 PM, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: ** I'm just curious, how many of you do your own independent thing with remedy? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc.

Re: LIKE qualifications in 7.0

2008-06-18 Thread Thomas Bean
Michael, I don't think this has anything to do with the way LIKE qualifications are handled between version 5.1.2 and 7.0.1. Even if you change % + System + % to %System%, the issue is most likely related to the fact that the 'Group List' field does not actually store explicit group names --

Re: Self-Employed Remedy Professionals

2008-06-18 Thread Atul Vohra
Have been doing it for last 11 years - damn did not realize that it has been this long. - Original Message - From: Brian Gillock To: arslist@ARSLIST.ORG Subject: Re: Self-Employed Remedy Professionals Date: Wed, 18 Jun 2008 15:22:04 -0700 ** Ditto. From: Action Request

Re: Self-Employed Remedy Professionals

2008-06-18 Thread Roger Medsker
I've been doing it for about four years Roger From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Wednesday, June 18, 2008 6:32 PM To: arslist@ARSLIST.ORG Subject: Re: Self-Employed Remedy Professionals ** Have been doing it

Re: Self-Employed Remedy Professionals

2008-06-18 Thread Timothy Powell
I've owned my own company since 2003. I also did it as a We Own with Remedy PSO from 1999-2001 before they changed their consulting model. Tim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, June 18, 2008

Re: Modifying Old Records

2008-06-18 Thread Roger Justice
Use an escalation. -Original Message- From: Kathy Morris [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 18 Jun 2008 8:09 pm Subject: Modifying Old Records ** Hi, I created a filter that executes on Submit and Modify. If operation = Modify Push to HPD:HelpDesk (if Assignee=Bob

Re: On-Call notification/assignment config question

2008-06-18 Thread Rabi Tripathi
See this earlier post. It's long, I have to warn you. From: Rabi Tripathi [EMAIL PROTECTED] To: arslist@arslist.org Date: Fri, Oct 12, 2007 at 3:30 PM Subject: Re: ITSM 7: On-Call and Shift Functionality question...RESOLVED I have resolution(s)...kind of. Yes, the intended

JOB OPENING: Remedy Contract in Texas (Dallas Area) (UNCLASSIFIED)

2008-06-18 Thread Gary Lambert
Hello List, We have an excellent contracting opportunity for a mid-level Remedy ARS engineer ( 2 to 4 years experience) with a great, well-known company in the Dallas area. The contract will run to the end of the year, with possible extensions. If interested, please contact me off-list.

Re: CI Relationship Viewer Error

2008-06-18 Thread AR_User
Hi Vasstudatta, I already did that but still it is not working. Am I missing anything else? Regards, ARUSER vasstudatta wrote: copy the 3 mentioned files again from the cmdb install directiory under sdk/bin folder to web-inf and bounce your webeserver On Wed, Jun 18, 2008 at 5:31 PM,