All,
So I downloaded and installed LJ's restful API plugin. Pretty good stuff
(Thank you very much LJ). I was able to get the POST to work by following
the instructions, but for some reason I cannot figure out how to get the
GET to work. Maybe I'm misunderstanding on how to use it, but here is
Hi Stan,
Please let me know more about this opportunity. Location, permanent, etc?
I reside in Culver City, CA.
Thanks,
Jon
On Fri, Aug 7, 2015 at 12:18 PM, Stanley Feinstein <
st...@projectremedies.com> wrote:
> **
>
> Hi All You Senior Remedy Developers,
>
>
>
> If you are a US citizen, have
Hi Brad,
Please see KA420853 on BMC Support site knowledge base. I thought I had to
use it, but somehow despite my session showing usern...@domain.com it still
works and passed my credentials successfully.
Jon
On Wed, Feb 11, 2015 at 10:34 PM, BradRemedy wrote:
> **
>
> Hi Everyone
>
>
>
> I
Kathy,
You should be able to get the spreadsheet by accessing the "Spreadsheet
Management" link within the "Data Management" navigation menu for the left
hand Applications menu when signed in as a user with DMT permissions. I
believe it's called "Change Process Setup"
Thanks,
Jon
On Wed, Feb 11
Hi Terri,
Based on what is recommended I believe that is correct. I didn't have a
separate server for SSO so I put it on the same ARS Server for our upgrade
staging environment.
Thanks,
Jon
On Tue, Jan 20, 2015 at 12:02 PM, Terri Lockwood <
teresa.lockw...@sungard.com> wrote:
> **
>
> Am resea
/message/435164#435164
*Knowledge Article ID:* KA412712
On Wed, Aug 13, 2014 at 7:57 AM, Jon Chau wrote:
> Hi William,
>
> I'm actually having the exact same issue you are at this moment. This is
> a stand alone mid-tier server on Windows 2012 with IIS 7 and Tomcat 6 (the
>
Hi William,
I'm actually having the exact same issue you are at this moment. This is a
stand alone mid-tier server on Windows 2012 with IIS 7 and Tomcat 6 (the
one that ships with AR Server 8.1.x). I'm trying to work with BMC support
on it now and will let you know if we get it working.
Thanks,
Hello Everyone,
I understand that the .NET API for Remedy is not officially supported by
BMC, and that Appajee (the original developer) has left BMC. I believe he
actually left in 2010, came back at some point, but left again in 2011
(this is only speculation - my apologies).
https://communities
Eli,
We're on the same version of ITSM 7.03 and patch 009 on ARS 7.1 and the
field does not exist either. The following query does not return a row:
select *
from field
where schemaid = (
select schemaid
from arschema
where name = 'ctm:people audit'
) and fieldid = 101142
Jon
O
l.wh...@verizon.com
>
> Office 813.978.2192
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Jon Chau
> *Sent:* Thursday, July 01, 2010 2:46 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Determining Current
Hello Listers,
I'm a little stumped in trying to determine the best way to go check whether
a date/time field falls within the current work week. I thought there would
be a week function that return the week number of the calendar year, and I
could compare that result with the current date to the
gmail also filtered it as spam.
On Tue, Mar 16, 2010 at 7:42 AM, Warren Baltimore wrote:
> it was spam selling electronic crap
>
> On 3/16/10, Shellman, David wrote:
> > Alan,
> >
> > Can you be more specific about what email not to open? The last email
> sent
> > to the list from Alan Abrams
I believe on the Dates tab, there is a field called Reopened Date. You can
check to see if that value is null or not.
Jon
On Sat, Feb 27, 2010 at 9:48 PM, ITN (Amanullah Bashir Ahmed) <
ahmed...@emiratesnbd.com> wrote:
> **
>
> Hi there,
>
> Version 7.1.00 Patch 007
>
>
>
> How we can get to
Hello Listers,
If my memory serves me correctly, at WWRUG there was talk by Hugo V. that
patch 4 for the 7.5 mid-tier was supposedly in QA and close to being
published. He touted some vast improvements in performance from what I
recall, but haven't seen this released yet. I have been waiting for
Looks like it was my configuration! One of my segments had Saturday checked
(doh).
On Tue, Sep 15, 2009 at 2:58 PM, Jon Chau wrote:
> Hello Listers,
>
> Based on my experience, it appears that milestone actions that fire off of
> service targets in SLM do not use business time.
Hello Listers,
Based on my experience, it appears that milestone actions that fire off of
service targets in SLM do not use business time. Example - I have a
milestone action that sends a notification 300% of Goal time from start.
Even though business time segments are configured to be available
Excellent thread that got me going in the right direction.
The data management tool is pretty cool. I was able to leverage it's
existing update functionality to update the Login ID fairly easily by
pushing an entry into DLD:SYS:DataWizAction and creating a copy of the
DLD:DAT:LoginID_Update_G fil
I take that back, user still gets the error doing a search on "Personal"
cases, but now the All My Groups query works.
On Tue, Jun 2, 2009 at 9:57 AM, Jon Chau wrote:
> Users experiencing issue belonged to groups that no longer existed.
> Removed the references to these groups
Users experiencing issue belonged to groups that no longer existed. Removed
the references to these groups from their User record and it resolved the
issue.
Jon
On Tue, Jun 2, 2009 at 9:41 AM, Jon Chau wrote:
> I was wondering if there was a solution for this? Currently having a u
I was wondering if there was a solution for this? Currently having a user
experiencing the same issue, but I cannot access support web since our
contract is expired and currently in the process of being renewed.
Thanks,
Jon
On Fri, Feb 23, 2007 at 11:17 AM, Roger Justice wrote:
> ** I reported
Hello,
General question, regarding the HPD:Attachments form for Incident Management
/ Service Desk. Where do these entries get created from? I only see the
ability to add attachments to a work info entry, which ends up population
HPD:WorkLog.
Thanks,
Jon
___
Peter,
Have you considered creating an entry in the Roles form for Remedy
Foundation Elements mapped to your new Group? I think that is what you are
asking for.
Jon
On Mon, Apr 27, 2009 at 7:04 AM, Lammey, Peter A.
wrote:
> ** Does anyone know if there is a way to add a new group available as
Hello Listers,
I'm currently working on trying to get tasks (TMS) automatically created
within a Change Request (CRQ) using ITSM 7's Change Management / Task
Management integration and was wondering if anyone had any tips or pointers
regarding this.
I've read the ITSM 7 Architecture guide and the
ller
Jon
On Tue, Apr 7, 2009 at 11:00 AM, Jon Chau wrote:
> Hello Listers,
>
> I've read numerous threads regarding the SHR:OverviewConsole and how to add
> additional fields from the existing ITSM 7 application forms to it, but am
> struggling with trying to add my own cust
Hello Listers,
I've read numerous threads regarding the SHR:OverviewConsole and how to add
additional fields from the existing ITSM 7 application forms to it, but am
struggling with trying to add my own custom form into the console. The
desired result would be to see open requests that include th
I did this on Incident Management by using Companies. Modified some of the
workflow that pushes certain values to the NTE forms, then created different
sets of SYS:Notification Messages entries with the various Companies in the
Company field.
On Thu, Mar 19, 2009 at 1:49 PM, Balakumar, Viswanatha
\lib
Restarted the the SLM Collector service, login, and no more errors!
On Fri, Dec 5, 2008 at 4:56 PM, Jon Chau <[EMAIL PROTECTED]> wrote:
> Joe,
>
> Did you ever get this issue resolved? I'm experiencing the same thing with
> Tomcat 5.5.25. I also submitted an issu
Joe,
Did you ever get this issue resolved? I'm experiencing the same thing with
Tomcat 5.5.25. I also submitted an issue to Remedy Support and verified
that I have the Mid-Tier path in the SLM Collector Service ImagePath value
in the registry.
Jon
On Tue, May 27, 2008 at 4:02 PM, Joe DeSouza <
Janet,
If you want to view the email you could modify the entry so it gets sent to
your address. Then export the record and import it into your production
environment if the mailbox configurations are the same and if you have the
templates there.
Otherwise, you could use a different mailbox for
Hello Listers,
I am working on a migration to ITSM 7 from ITSM 5.5 applications and was
wondering how most of your clients or organizations decided to handle the
migration of historical and archived data (primarily the Help Desk form).
The plan of course is to migrate any existing open cases in th
t; ORG> Categorizations
>
>
>
>
>
> 06.11.2008 14:13
>
>
>
>
>
> Please respond to
>
> [EMAIL PROTECTED]
>
>RG
>
>
>
>
>
>
>
>
>
> **
>
Mario Roehr sent me a copy. Thanks!
On Wed, Nov 5, 2008 at 4:50 PM, Jon Chau <[EMAIL PROTECTED]> wrote:
> Greetings all,
>
> I was wondering if anyone had a copy of this that they could send to me.
> It looks like BMC revamped their developer network site and I can't
Greetings all,
I was wondering if anyone had a copy of this that they could send to me. It
looks like BMC revamped their developer network site and I can't find it.
Thanks in advance!
Jon
On Fri, May 2, 2008 at 10:20 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
> ** I wish I had published this la
Hello,
In the older versions of Service Desk (formerly known as Help Desk), there
were out of the box Escalations that could be configured through
configuration manager that would use the RSM:Escalation form. In looking in
my Service Desk 7.0+ installation, I see CFG:Escalation, but cannot find t
I thought it was down as well today, but my company blocks FTP access unless
there is a business need (which the BMC patch site is). The security guys
said that the ftp site changed IP addresses, so when it was added to the
exceptions, I was able to get in.
Jon
On Thu, Jul 10, 2008 at 3:29 PM, H
Hello,
This may be a long shot, but I was wondering if anyone has the Asset
Management v5.5 installation files available for Windows that you could get
to me somehow. I can't find it anywhere on our servers, and the BMC site
only goes as far back as v5.6. I'm attempting to do a gap analysis from
Getting page cannot be displayed errors when attempting to download a patch
that links to epddownload.bmc.com. Anyone else having issues?
Thanks,
Jon
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum
Just received confirmation from Remedy Support that what I questioned below
is the flag/parameter to change for specifying the localized cache path.
On Tue, Apr 29, 2008 at 10:41 AM, Jon Chau <[EMAIL PROTECTED]> wrote:
> Hello listers,
>
> Is there a way to specify the location o
Hello listers,
Is there a way to specify the location of where the mid-tier stores the
localized persistent cache? It is currently defaulted to Mid-Tier
installation folder\cache. I noticed an option in the config.properties
file called arsystem.ehcache.midTierCacheDir, but wasn't sure. Any
tho
Issue apparently occurs from a filter executing on GetEntry that pushes data
to a diary field. Remedy has logged this as defect SW00283945.
Jon
On Dec 7, 2007 10:03 AM, Jon Chau <[EMAIL PROTECTED]> wrote:
> Listers,
>
> Has anyone else experienced issues with mid-tier 7.
Listers,
Has anyone else experienced issues with mid-tier 7.1 regarding the
submission/viewing of cases that use the ENCRYPT and DECRYPT functions in
workflow? Whenever I try to view or a submit a case that utilizes these
functions in workflow I get the following ARWARN 9351 message:
Unable to s
I was trying to view the 7.1 Compatibility Matrix on the BMC Support Web
site, but the link is broken. I reported it, but am wondering how long it
will take to fix it. Can someone forward this to me if they have it?
http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_Matrix_v
c.com/userworld/vancouver/index.html
>
> Once in, look to the left under "Session Catalog". Download from there...
>
> HTH
>
> Phil Bautista
> President / CEO
> Bull Creek Data Corporation
> www.bullcreek.com
> Remedy Approved Consultant (RAC)
> 512-731-
Was there a URL provided in the packet to download the slides like in 06? I
can't locate it in the packet I received during registration, but then again
I left it at home and can't check it now.
Thanks,
Jon
___
UNSUBSCRI
Hi Katherine,
It depends on if you have workflow setting the particular field in question
or not. The field that will give you the proper time when the case was last
placed in a "Resolved" status would be called something along the lines of
'Status History.ResolvedTime'. You can view this valu
https://bmcuserworld.com/catalog/catalog/catalog.jsp
What are some of the topics that most interest you?
I'm interested in:
The Definitive Pure Java Single Sign On Integration of Remedy Web
Making DVF Development Easier: A High-Level API and a Case Study
Taking Advantage of New Features in AR S
Hi Jon,
I"ve never done an actual Business Objects install, but when we were using
BO X against Oracle, I was able to create a universe on top of the database
by connecting to it directly and used the views from the Designer
application.
Jon
On 6/27/07, Rindel, Jon <[EMAIL PROTECTED]> wrote:
The arreload worked - I just had to be patient which is difficult on a
Friday.
On 5/18/07, Jon Chau <[EMAIL PROTECTED]> wrote:
Seems to be related to group_cache since there is no entry for that form.
I ended up doing an arreload for the group form and now the entry is there
in group_cac
Seems to be related to group_cache since there is no entry for that form. I
ended up doing an arreload for the group form and now the entry is there in
group_cache but the error still persists.
On 5/18/07, Jon Chau <[EMAIL PROTECTED] > wrote:
Hello,
We have a filter that pushes a new
Hello,
We have a filter that pushes a new record to CHG:Change and the fields
included in the push is Assignee Group (112). The value that is being pushed
is a computed group, and exists in the Group/SHR:ApplicationGroup forms. The
error occurs on the push and says:
Cannot translate a group name
Yes. I ended up just importing everything except the packing list and it
worked just fine.
Jon
On 3/28/07, Axton <[EMAIL PROTECTED]> wrote:
You are getting "A core definition from the definition file is
incorrect: (7) : : (ARERR 405)" when importing only a packing list?
Axton Grams
__
I am getting this error even though both AR Server's are the same version,
6.3 p21. However, the source server is on mid-tier 7.0.1 p1 and destination
has mid-tier 6.3 p21. The def file includes some regular forms, display
only forms, active links, a filter, and a packing list. I am only trying
Saurabh,
Did you ever get this issue resolved? I have been getting this pop up
recently since I installed MidTier 7.0.1 p1 against ARS 6.3 p21
Windows 2003
IIS 6 + Tomcat 5.5.17
Thanks,
Jon
On 8/11/06, Batwe, Saurabh [NCSUS Non-J&J] <[EMAIL PROTECTED]> wrote:
**
Thanks Carey.
I'm working o
Tyrone,
You can stop and restart the Remedy Email Engine service if you are on Windows.
Jon
On 11/30/06, Tyrone Dee <[EMAIL PROTECTED]> wrote:
**
I am using the AR System Email Templates to have my email notifications go
out in html and this works fine.
The problem is when I change the H
Claire,
I think you have to modify the AssetLifecycleStatus field on BMC:BMC_AssetBase.
Jon
On 11/28/06, Sanford, Claire <[EMAIL PROTECTED]> wrote:
I'm completely stumped. I have already RTFMs 2 times and still don't
get it.
How do I and where do I go to change the list in the Status field o
Murtuza,
You can attach the image in the AR System Email Template entry record
and reference in the html as /imagename.jpg or you can reference a
location like www.website.com/imagename.jpg.
Jon
On 11/18/06, Murtuza Bookwala <[EMAIL PROTECTED]> wrote:
**
Hello Brian,
How do you embed images i
Lisa,
There are many ways you could do this, but a common approach would be
use a Filter that executes on submit of your custom termination form.
The If Action would be a pushfields to the HelpDesk form, with the
qualification checking if some unique identifier is present or if you
want it to cre
Chris,
You can create a header or footer html file using CSS and create an
entry in the AR Email Engine Templates form. Then in the AR Email
Engine Configuration or filter notification you will need to specify
the use of that template. The email engine must be restarted for the
new templates to
Audrey,
Have you tried using the Admin tool? You should be able to export the
specific view by choosing Export Defitions -> To View Definition File
menu action when you have the server selected in the Admin tool. I
don't have any experience with migrator so I am not sure if this helps
or not.
**
Steve,
I use this in the select statement for defining the Arrival Time field in Business Objects Designer:
to_date('01/01/1970 00:00:00', 'MM/DD/ HH24:MI:SS') + ((ARS.HPD_HELPDESK_AA.ARRIVAL_TIME-(60*60*5))/(60*60*24))
On 9/28/06, Steve McDonald <[EMAIL PROTECTED]> wrote:
**
Hello all
**
Claire,
You should be able to see the Status*-History fields listing from the advanced search bar within the user tool. You can also query them directly from the database from the view SH_HPD_HELPDESK.
HTH,
Jon
__20060125___This posting was submitted with HTML in it___
**
Has anyone seen these available for download through the scheduler?
Jon
On 9/5/06, Burkholder, Anthony O <[EMAIL PROTECTED]> wrote:
FYI .Anthony-Original Message-From: BMC UserWorld 2006 [mailto:
[EMAIL PROTECTED]]Sent: Tuesday, September 05, 2006 11:54 AMThank you for your request.Th
Greetings All,
This will be my first BUG/RUG event and I was wondering what is on
everyone's list of breakout sessions that are 'must attend' ? There
are so many I want to go to, but I am limited with the schedule and
number of sessions available per
We ran HD 5.0 on a 6.3 server for a short period of time while we were
planning the migration to HD 6.0. I don't recall any major issues,
just the usual things like converting macro actions for mid-tier
compatibility. Of course, we also tested it thoroughly before
production implementation.
On
I registered last month and didn't have any problems.
jc
On 7/13/06, igor ivanov <[EMAIL PROTECTED]> wrote:
How many times did you try to register?
I did it three times, put in all of my info, submitted Credit Card, and was
kicked out back to login screen ... and still on Step-3 of registratio
I have been getting one about every 5 or 10 minutes for the last three hours :(
/cry
Jon
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
I also saw that in the PT&T training manual that I have, but it didn't
make a difference when I tried. Thanks for the suggestion Axton, I
will let you know how it goes.
On 5/4/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
**
Axton:
That was directly from the PT&T class a
Hello Listers,
I've read some past threads on Oracle CBO optimization and database
tuning and have been having a constant battle with my DBA on how to
resolve the issue we are having. We have a HelpDesk form with an
index against the Status field and it is not being used when we are
using a rang
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