? Thanks.
Nate.
Nathan Aker
IT Service Management Team
McAfee
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
continue to use
their own solutions (sharepoint, word docs, forum tools, etc.). We're on RKM
7.6.04 so not sure if 8.x is any better.
Nate.
Nathan Aker
IT Service Management
McAfee
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson
This article states it was a user from the Performance Assurance suite, not
ITSM.
http://krebsonsecurity.com/2014/01/new-clues-in-the-target-breach/
Nathan Aker
IT Service Management
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
(Whatever class you're working
with) to the BMC_INVENTORYSTORAGE CI.
2. Creates entry in AST:InventoryQuantity
3. Creates entry in AST:Inventory Transactions
Nathan Aker
IT Service Management
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist
Maybe referring to the Remedy Health Advisor Tool?
https://communities.bmc.com/docs/DOC-20770
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, September 12, 2013 12:04 AM
successfully over the last 5 years.
Agreed this would be light for a traveling senior contracting position for
short term, but it’s been clearly stated it’s not.
Nathan Aker
ITSM Solution Architect
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David
I'm alive and kicking. I was in Moore at the time, very sad. Lots of damage
and lives lost. I walked over after the tornado and helped search for
survivors among the rubble at an elementary school and surrounding
neighborhood. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc
Additionally, there is a spreadsheet in the Data Management Tool that can load
Asset-People relationships if you can recover the data. It is in the
Transactions section. Spreadsheet is called Transactional-Asset.xls
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request
At this meeting, you can network with your peers, share your insights, and hear
stories from other customers.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Web:www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com
?
In 8.0 yes, not in prior versions.
18) Does ITBM provides timesheet approval as an option?
Yes
20) Does ITBM prvodies the ability to analyze capacity versus demand i.e in
terms of effort, employees and cost?
Yes
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Original Message
that need to be corrected, but all are minor and could likely be
corrected in a few hours.
Anyone out there actively using the product for an extended period of time that
would like to provide some additional info from a customer perspective?
Thanks in advance. Nathan
Nathan Aker
ITSM Solution
://www.javasystemsolutions.com
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prakash Kodali
Sent: Friday, October 26, 2012 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy - SAML Integration
-PeoplePermissionGroups
19 CTM-SupportGroupAssociation
20 CTM-SupportGrpFunctionalRole
Data Load/ITSM is 7.6.04 SP1
ARS 7.6.04 SP2
Thanks!
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Direct: 972.963.7611
Mobile: 469.644.7402
Web:www.mcafee.comhttp
remember)
Assigned Support Org (may not be required - can't remember)
Assigned Group (may not be required - can't remember)
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
server config.
Consult the documentation for your flavor of web server.I configured it on
our Apache/Tomcat servers (on Linux boxes), it was about 5 steps. Took about
30 minutes once I figured out the steps and how to apply the cert.
Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc
No worries, if anyone is still using Remedy technology in 26 years baboons will
be ruling the earth anyway and the dates will be the least of your worries.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
Or BMC's internal defect management system: Target Resolution Date field. :)
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Friday, September 21
“Boulevard of Broken Dreams” – Green Day
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pat Zandi
Sent: Tuesday, August 28, 2012 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: If BMC Remedy had
with it getting choked up.
Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of rahul2007k...@gmail.com
Sent: Monday, August 27, 2012 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Fields for FTS
.
Thanks for any help. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Web:www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com
[cid:image001.jpg@01CD7ED1.B280E9F0
version are you on
and do you have the CMDB people CI updates processing as well? Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, August 20, 2012 1:17 PM
To: arslist
. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, August 14, 2012 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Importing data from another
the notification that
I've listed below. The notification subsystem in ITSM doesn't inherently
utilize HTML templates. You have to update these filters to do so. Hope
this helps. Nate.
NTE:NTS:EMAIL_200_Manual-NT
NTE:NTS:EMAIL_200_Customer-NT
NTE:NTS:EMAIL_200_SystemNT
Nathan Aker
ITSM
Jose, If you prefer a forum style interface, there is the BMC Developer Network
already in place. https://communities.bmc.com/communities/community/bmcdn
Many of us frequent both resources. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc
And update your documentation based on this new release of functionality. Hope
you have a post-live support plan in place. :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, July 27, 2012 9:54 AM
To: arslist@ARSLIST.ORG
+1
I'll also vouch for Carl, great guy and great developer. Very seasoned Remedy
consultant and engineer. You can see a wealth of his knowledge on Developer
Network.
Nathan Aker
ITSM Solutions Architect
IT Strategic Services
[cid:image001.png@01CD5065.14B57E10]
5000 Headquarters Drive
The BO related metadata is stored in the DB under the BOAdmin schema, Remedy
data is under ARAdmin. I'm not sure of the steps to get you back pointing to
your dev environment. We did something similar and wound up having to pull a
contractor back in (the one who set everything up) to clean it
on
it. Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Team Remedy
Sent: Thursday, May 31, 2012 4:31 AM
To: arslist@ARSLIST.ORG
Subject: Single Sign-On (SSO)
Hi all
questions with you on this based
on our experience. We've had to tinker a lot with FTS so I'm painfully aware
of the details of our environment in this respect. Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist
categorization field
changes/requirements for impact to the process flow bar views as well.
Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson
Sent: Wednesday, May 30, 2012 10:46 AM
To: arslist
AR#Admin#
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed
Sent: Wednesday, May 30, 2012 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Default password for ARADmin
**
Dears
Did you review and consider use of the Classic views? While still not perfect,
they do have much more information easily at hand. I still personally prefer
them, especially users familiar with legacy ITSM and not accustomed to the Best
Practice Views.Nate.
Nathan Aker
ITSM Solution
simple change; moving from request for
change, through authorization, into planning/development, then
scheduling/implementation approval , to deployed, then verification.
My 2 cents. Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list
there would be a
number of work orders for a New Employee Onboard use case.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer
Sent: Tuesday, May 29, 2012 4:16 PM
To: arslist@ARSLIST.ORG
Subject
management for BOXI/Dashboards meets corporate
standards (force reset on given interval (if required), password complexity
standards, etc.)
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pankaj Malik
attempted to run multiple webserver
instances on a single machine to overcome this ceiling and expand the capacity,
not sure how successful it would be.
Regardless, those recommendations assume a Miditer server separate from AR
Server so you'll need to take that into consideration when sizing.
Nathan
will likely have users
entering generic descriptions of their problem with no contact information and
you would be unable to trace who submitted it and follow-up: Leads to
unresponsive perception of IT and frustration for the customer.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From
%3cArticle
ID%22+AND+%27Status*%27%3C+900
Use this inserting your KBA number into the link.
Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Wednesday, May 02, 2012 8:17 PM
the following to rule out a
simple cached prior version of the form/workflow:
1. Flush Midtier Cache
2. Restart Webserver (if you have the luxury)
3. Flush Browser Cache
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Original Message-
From: Action Request System discussion list(ARSList
the data within a report. I don't think it would be a trivial effort to build
out all those relationship objects in the Universe.
Hope this helps. Nathan
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Original Message-
From: Action Request System discussion list(ARSList
.
Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Monday, March 26, 2012 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Effects of flushing midtier cache
Also note the stack installer is for installing a new instance. It won’t help
you if you are trying to upgrade your existing system in place. You would have
to install via the stack installer to a new instance then migrate your data.
Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc
gotten to work. Trying to avoid buying another expensive enterprise
performance testing tool as we already have one.
Thanks. Nate.
Nathan Aker
ITSM Solution Architect
___
UNSUBSCRIBE or access ARSlist Archives
And all the global search features
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, March 15, 2012 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: FTS Plugin issues
of additional log
information to accompany it. Our FTS results sporadically either display no
matches, or the user gets an error when searching.
ARS 7.6.04 SP2
ITSM 7.6.04 SP1
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Web:www.mcafee.comhttp
in question.
Filter: NTE:NTS:DefaultMethod_200_NT
Hope this helps. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Oyefeso, Bola
Sent: Friday, February 24, 2012 11:13 AM
To: arslist@ARSLIST.ORG
Also, just to throw it out there I know Column Technologies has a Remedy
specific monitoring solution. Not sure what exactly it monitors or how though,
or what it costs for that matter. But I know it is purpose built for ARS.
Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From
which would occur despite the fact that ARS was up and running fine. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Thursday, February 09, 2012 4:15 PM
To: arslist@ARSLIST.ORG
Also, depending on your licensing... you may be able to use Full Text Search to
index key fields such as the person First/Last name thus making it case
insensitive even on an Oracle platform. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list
Careful, FTS is only free on the newer pricing model/latest versions. Check
with your BMC rep if you are entitled to use it without additional charge. You
used to have to pay extra for it. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list
from workflow as I believe it would require
me to pass Admin credentials in the command line to run the import tool. The
security implications there concern me.
Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Sagar, not sure what version you are on, but most of the newer versions have a
history button above the work detail table (on the Problem Investigation
form) allowing you to view all work detail entries in a long running text field
together. Is this what you are looking for? Nate.
Nathan
button below
the work info table.
Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
Sent: Wednesday, February 01, 2012 9:48 AM
To: arslist
to open/close 19 windows to read all updates.
Thanks in advance
Sagar
On 2/1/12, Nathan Aker nathan_a...@mcafee.com wrote:
With the version you are on, you have two options:
1. Open the work info items individually 2. Use the Report button
below the table to view all the work info entries
consider any better than
mediocre. Anyone interested in sharing with the group? Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Web:www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com
[cid:image001
for we can probably point you in the right
direction. Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of rahul bose
Sent: Monday, January 09, 2012 8:10 AM
To: arslist@ARSLIST.ORG
Subject
We've seen similar behavior, haven't had time to worry about it with all the
other issues. We're on ITSM 7.6.04 p1 / ARS p2
Windows 2008 Server
Tomcat
Oracle 11g
IE / Firefox
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist
I would recommend using the 7.6.00 reference architecture specifications (they
provide 3 models based on a small, medium, large deployment) and in my
experience so far I would add 15%-20% to the recommended midtier specs for
7.6.04. Just my opinion. Nate.
Nathan Aker
ITSM Solution Architect
are on the latest AR version with the new reporting capabilities. Even then,
it’s intended for quick operational level reporting and data presentation.
It’s not meant to be an enterprise level analytics tool like Analytics.
Hope this helps. Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc
would listen, and we
have been raising them with our support rep and account rep and are engaged in
discussions.
Thanks for taking the opportunity to solicit honest customer feedback. Nathan
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList
sharing with other customers if interested.
Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Web:www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com
[cid:image001.jpg@01CCA52C.C1C6FF50
1 -n TEMPADMIN-p -s servername -g 1;
Then, log into the server with a login of TEMPADMIN, no password
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, November 15, 2011 2
. Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Direct: 972.963.7611
Mobile: 469.644.7402
Web:www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com
[cid:image001.jpg@01CC9EEE.0BE87310
knowledge search.
Additionally we have references in other Non-Remedy knowledge sources.
Thanks Dr. Strauss, very detailed response as usual.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
Direct: 972.963.7611
Mobile: 469.644.7402
-Original Message-
From: Action Request System
BMC's new motto: You think you hate it now, but wait until you use it...
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
Direct: 972.963.7611
Mobile: 469.644.7402
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday
in the world,
and it does present a results list but it is a usable workaround.
http://midtierserver/arsys/forms/appserver/RKM%3aKnowledgeArticleManager/Display+View/?qual=%27Article%20ID%27%3D%22Article
ID%22+AND+%27Status*%27%3C+900
Thanks. Nate.
Nathan Aker
ITSM Solution
/?docid=KBA0005http://%3cservername%3e/arsys/forms/%3cservername%3e/RKM%3AKnowledgeArticleManager/Display+View/?docid=KBA0005
Anyone cracked this code?
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Direct: 972.963.7611
Mobile: 469.644.7402
Not sure what version you're on, but look into the Skin feature that allows
you to brand and color SRM forms basically leveraging CSS. Think it was a new
feature around about 7.6.03. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
Direct: 972.963.7611
Mobile: 469.644.7402
From: Action
for a service request. Nevermind the
incredibly high complexity to capability ratio. And WHY CAN'T I NEST
CONDITIONAL QUESTIONS PEOPLE!!
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John
I’ve been experiencing on our Dev server which is a single server. Haven’t yet
tried in our QA / Prod environments which are server groups.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
and then I see my change take effect.
Anyone know if there is now some form of caching related to filter objects now?
Perhaps due to the new Overlay feature? Found this interesting and thought
I'd share.
Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
to this)
that that was a former constraint with some of the older versions. I want to
say they addressed that in 7.1 or 7.5 but my memory escapes me at times. We've
not had any issues (so far) using the samAccountName, until the upgrade
interjected this identifier into the mix.
Thanks. Nate.
Nathan Aker
ITSM Solution
descriptive
T1, T2, T3 values.
Does anyone have the updated, best-practice Product Categorization list
leveraged by the new ADDM versions?
Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
[cid:image001.jpg@01CC84FC.79E15FA0
field in Remedy.
Anyone seen this before or know what feature/configuration is appending the
1 on front?
Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Direct: 972.963.7611
Mobile: 469.644.7402
Web:www.mcafee.comhttp
lookup
capability, you can setup a DB Link between the databases (if they are
equivalent platform) and build a View form against the table. At that point
you can build workflow and treat it as a regular Remedy form.
Nate
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Original Message
CN will not work as it is not guaranteed unique as it is basically Last Name,
First Name and 2 people can have the same name.
The only workflow on this form is simply push filters to push to a staging form
where data is scrubbed.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action
Just got a response from BMC Support. Appears to be a known defect fixed in
7.6.04 SP2
Thanks. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Thursday, October 06
value of samAccountName attribute in vendor form in 7.6.00:
swilson
Value displayed in samAccountName attriube after upgrade to 7.6.04:
1|swilson
Thanks for any help. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Direct: 972.963.7611
Mobile
Don’t know but I got one also, was wondering where it came from. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
Direct: 972.963.7611
Mobile: 469.644.7402
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday
Yes sorry, that information would probably have been helpful. ☺ Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
Direct: 972.963.7611
Mobile: 469.644.7402
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday
Correct, for Analytics the joins are built within the universe to define the
relationships between objects. It builds the SQL join string which is really
what a Join form is effectively.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList
use the midtier all you have to do is have
the ACD build a dynamic URL to open the target form with your person
identifiers as URL parameters, then open the URL... much easier.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
Direct: 972.963.7611
Mobile: 469.644.7402
-Original Message
You gotta remember the BMC Naming Standards checklist that the new acquisition
rename must adhere to:
1.)Does it contain the words Service,Management, or Automation (if
no, try again)
2.)Can it be represented in a 3-5 letter acronym that is earily similar to
everything else we sell?
The Jugs of moonshine are necessary to identify a product after the renames and
to apply the licenses [ not keys :) ]
It's all related.
Nathan Aker
ITSM Solution Architect
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
and intended to
work (huh?)
They gave me a documented workaround where you basically have to hard code the
mappings into the AOT for any of those values you want to change. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList
communication skills
Windows/Linux experience
Oracle Database Experience
Experience deploying, configuring, and integrating ITSM modules
Remedy performance tuning and optimization
Compensation:
$85,000 - $90,000 Salary + Bonus
Excellent Benefits
Interested parties should send resumes to Nathan Aker via
of additional manual
communication efforts that would be alleviated if he could simply assign to the
Support Group and let them manage it from there and pick their own assignee.
Anyone encountered this and what did you come up with in terms of a
process/workaround? Thanks. Nathan
Nathan Aker
Properties.
Increase the time of #auto-save time delay# to 120min.
Click Save Close
http://busobj.wordpress.com/2010/01/14/how-to-set-various-web-intelligence-timeouts/
http://sunsethill.ca/articles/id/8/infoview-timeout-issues.aspx
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Original
Check with Stonebridge Technologies, they ran some custom BOXI training for us
around the BMC Analytics tool. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday
to Nathan Aker via
nathan_a...@mcafee.commailto:nathan_a...@mcafee.com
Thanks for your time.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
[cid:image002.jpg@01CC1B36.07923CB0]
The information contained in this email message may be privileged
90 matches
Mail list logo
