Hi listers,
My organization is researching chat as a medium for customers to get
support. Using Remedy or another tool that integrates with Remedy.
Any experience, information you can share would be great. We are asking
basic questions such as how well Remedy's (v8) chat has worked for others,
is
Hello all,
A RKM administrator is telling me he can't bulk import knowledge
articles (from, say, a CSV file) into RKM (I think 7.6), so I have to
type them in one by one.
Not true right? What do I tell this administrator? If anybody has
information about how to do this that I can show this
** There is an article listed on BMCDN concerning the non GA import tool for
RKM 7.6.03/04 that is available from Support. RKM 7.5 did have the ability
to do a bulk import.
-Original Message-
From: Ray T cool.deve...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Feb 15, 2012 12:49 pm
not have a support log in then you will need to get your customer
to provide you their support ID.
-Original Message-
From: Ray T cool.deve...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Feb 15, 2012 4:55 pm
Subject: Re: RKM: Importing articles in bulk
I don't think RKM uses
%20Tree%20Process.pdf
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Ray T
*Sent:* Wednesday, March 23, 2011
Hi listers, there is not much in the standard IM 7.0/1 docs about Scripts
and Decision Trees. Can somebody point me to better descriptions of these
features, or tell me how you use them in your organization? I am about to
look into 7.6 documents out of curiousity, but my version is pre 7.5, so I
Can anybody please share with me or point me to a simple ITIL 3ish template
(such as MS Word form) for Request For Change?
If sending a file, please email me directly. I searched on line (ok,
briefly), but didn't find much.
Thanks in advance and I apologize if you think this if off topic. Not by
So, in Atrium Explorer, I add a few CIs and relationships on
BMC.ASSET.SANDBOX, promote them and it says it was successful.
Now I can't see the CIs in Atrium explorer under any dataset at all.
Refresh, relogin, not luck. Filtering is default, haven't set anything. (I
will try setting a filter
: Wed, 10 Nov 2010 16:02:28 +0100
Subject: CIs searchable from incidents, not showing up on Atrium Explorer
From: Ray T cool.deve...@gmail.com
To: arslist@ARSLIST.ORG
** So, in Atrium Explorer, I add a few CIs and relationships on
BMC.ASSET.SANDBOX, promote them and it says
Hi folks, The SMPM trial tool that comes with ITSM 7x used to work on my pc,
but it doesn't work any more.
On starting it, I get the initial page ok with this URL:
http://localhost:5050/INDEX.HTM
The initial page appears mostly ok. Subsequently, clicking anywhere gives
me:
Firefox can't
information is part of the event:
C:\Program Files\SMPM-2\catoinstw.msi, 2168, (NULL), (NULL), (NULL), , .
On Wed, Sep 22, 2010 at 12:48 AM, Ray T cool.deve...@gmail.com wrote:
Hi folks, The SMPM trial tool that comes with ITSM 7x used to work on my
pc, but it doesn't work any more
So, in my never ending quest to make slow but steady progress
towards modernization (or I should say to get to historic modernity),
I have ARS 6.3 that was running with 9.2.0.1 Oracle client against 9i Oracle
server,
now running with 9.2.0.4 client against Oracle 10g server.
I'm all good with
Allison, I am limited to NYC, DC area for now. Good luck.
On Tue, Sep 7, 2010 at 12:13 PM, Allison Keller akel...@quantixinc.comwrote:
**
Good day, listers! We are seeking a permanent employee in South Denver,
CO. The description is below. Please contact me if you are interested, or
feel
This is one beast unique in the Remedy platform that I am yet to
conquer. As far as I am concerned, i'ts like a tumor that I didn't pay
attention to when it was small and now it feels it has progressed
beyond control.
Suggestions on learning path? Sequence of books from BMC support site,
as scripting - since they are just standard tables / views just the
standard API (Java / Perl / etc) can be utilized to query the tables
appropriately and return the data required.
HTH
Robert
On Mon, Aug 2, 2010 at 11:22 AM, Ray T cool.deve...@gmail.com wrote:
** We are talking about CMDB
, software distribution, etc) drive
their behavior?
On Fri, Aug 6, 2010 at 1:53 PM, Ray T cool.deve...@gmail.com wrote:
Robert, thanks and yes it definitely helps. So you can achieve similar
outcome, without thinking of a plain cluster-host map.
On Fri, Aug 6, 2010 at 12:13 PM, Robert Molenda
We are talking about CMDB (ITSm 7.5) and there is a question of how well we
can define clusters of Unix servers in CMDB.
The background is that: currently Unix servers have labels assigned to them.
For example, an Oracle server box may belong to clusters oracle,
oracle11g, production and another
What does a Configuration Manager do?
On Wed, Mar 17, 2010 at 1:41 PM, Drew Shuller d...@io.com wrote:
Hello, if anyone out there knows any experienced Configuration
Managers, we need one ASAP in beautiful and sunny Honduras. Clearance
will be required. Thanks for letting me post this
Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Ray T
*Sent:* Wednesday, November 04, 2009 1:38 PM
*To:* arslist@ARSLIST.ORG
*Subject:* OT: Web Based ITIL 3.0 Foundation training suggestions?
** Hi all, BMC doesn't seem to offer this training right now
Thanks for the email, but I'm currently tied up. Plus I'm limited to NY, NJ,
CT. Good luck.
On Fri, Oct 16, 2009 at 4:12 PM, Heather Brown heather.br...@l-3com.comwrote:
Are you looking for a change in responsibilities, a better commute, or just
looking to make an impact for a new
Hi folks,
Can you please confirm this:
my understanding is that unlike older versions of ITSM (6.x - ), in which
even if you only had Help Desk application installed, you would have Change
Tasking and Asset Tracking modules installed for free use...in Service Desk
7.0 - 7.5, there are no such free
discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Ray T.
*Sent:* Tuesday, August 18, 2009 1:31 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Service Desk 7.x...no longer has mini Change, Asset
functionality?
** Hi folks,
Can you please confirm this:
my understanding
Hi all, I am trying to setup an instance of Remedy that is a copy of
the production. I copied the file system and had the oracle database
copied as well, and then made changes as necessary, but I hit a wall.
unfortunately, the aradmin password was changed in the copied
database. When the new
My environment is ARS 6.3 p20, Oracle 9.0.2.8.
On Thu, Jul 2, 2009 at 1:10 PM, Ray T.cool.deve...@gmail.com wrote:
Hi all, I am trying to setup an instance of Remedy that is a copy of
the production. I copied the file system and had the oracle database
copied as well, and then made changes as
,
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ray T.
Sent: Thursday, July 02, 2009 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: How do I Change the ARAdmin password Remedy uses Without
having Remedy up
My
Ask the question, Anil.
On Wed, Jun 24, 2009 at 12:11 AM, anil RAIremedy_a...@yahoo.co.in wrote:
**
Hi All,
Has anyone createdor worked on ardbc file system plugin for version 7?
I found one knowledge base article on BMC Support ,where one plugin was
attached but that is for version 5.0.
==
tel +44 1494 468980
mobile +44 7710 377761
email david.sand...@westoverconsulting.co.uk
web http://www.westoverconsulting.co.uk
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ray T.
Sent: Friday, June 19, 2009 8:14
1494 468980
mobile +44 7710 377761
email david.sand...@westoverconsulting.co.uk
web http://www.westoverconsulting.co.uk
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ray T.
Sent: Monday, June 22, 2009 9
Michiel,
So, you would treat a request to have new server with xyz software
installed as a Change Request.
I am assuming you do the same for a request to have some experts be
available for y days for consultation. Ok. Thank you for your input.
Anybody else? In your environment, would these
] On Behalf Of Ray T.
Sent: Friday, June 19, 2009 8:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: How do you track requests for design, consulting, setup?
Michiel,
So, you would treat a request to have new server with xyz software
installed as a Change Request.
I am assuming you do the same for a request
Hi all,
I want to poll you guys about how requests for design, consulting, or
project related work etc are tracked (as opposed to breakfixes) in
your invironment. Using which processes and what tracking
system/modules.
Say somebody (a Customer) is requesting (Server Group) that 3
servers be
Let me simplify the question.
Can you just tell me, what is this kind of request called and where
would somebody enter/track it in your environment?...
I need a Windows 2003 server and have MSSQL xyz be installed on it.
I need consulting (advice/design) on what is the best way to design my
new
Hi all,
I have ARS server 6.3 p20 in Solaris environment. I am adding Mid-tier
in the environment and I am trying to pick the right version of
mid-tier.
ARS server upgrade probably won't happen soon, but eventually will
*perhaps* in a few months. Reading install guide and compatibility
matrix, I
.
Thank you guys.
On Wed, Jun 17, 2009 at 4:53 PM, Dennis
Rubleddru...@rockwellcollins.com wrote:
**
If you intend to use web services you can't go beyond mid-tier 7.0.1 patch
3.
Regards,
Dennis
Ray T. cool.deve...@gmail.com
Sent by: Action Request System discussion list(ARSList)
arslist
Hi all,
I am looking for a contract primarily in New York City, or anywhere in
NY, NJ area, but for the right contract I will go anywhere.
I've seen it all when it comes to ARS and ITSM. Implemented, upgraded,
migrated both ITSM and custom applications, up to version 7. I have
also done large
Hi listers.
Economy everywhere seems to be getting worse with each passing day.
However, permanent and contract jobs related to Remedy seem to be out
there in decent numbers, if not in great numbers. At least that's what
I see in the U.S. I am surprised, to tell you the truth.
What d'you see?
something to do with 7 language
views on this form.
On Tue, Aug 26, 2008 at 7:26 PM, Ray T. [EMAIL PROTECTED] wrote:
Hi, anybody seen this on arerror.log, right after ARS server start?
---
Tue Aug 26 11:55:47 2008 390600 : Missing data in the SQL database
(propList format -- 34\20\4\7\enduser\162\2
Hi, anybody seen this on arerror.log, right after ARS server start?
---
Tue Aug 26 11:55:47 2008 390600 : Missing data in the SQL database
(propList format -- 34\20\4\7\enduser\162\2\7\164\
that the
oracle client is set to where your AR System server resides..
Joe
- Original Message
From: Ray T. [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 26, 2008 7:26:54 PM
Subject: Startup Error: Missing data in the SQL database (propList format --
34\20\4\7
Hi folks,
I have an ITSM 703 p3 environment, freshly installed.
I am trying to patch it up to ITSM 703, p7, but can not get the patch
installer to go much far.
I have a VPN connection from my Windows PC to corporate network.
I have a ssh session (putty) from my PC to the ARS box (solaris). I
better.
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray T.
Sent: Tuesday, August 19, 2008 10
Even when you have a successful install, the ARERR 90 with API driver
program that I elaborated on my first post occurs.
But installation continues fine. I can't explain, but I did waste time
chasing the wrong suspect.
On Tue, Aug 19, 2008 at 1:26 PM, Ray T. [EMAIL PROTECTED] wrote:
Kevin
Thanks Lisa, David.
Now I can relaunch my attempts at providing some visibly demonstrable
bang for the customer's buck. It's close to friday, so the weather
appears favorable and I am ready to set the launch time.
On Thu, Aug 7, 2008 at 1:11 PM, Easter, David [EMAIL PROTECTED] wrote:
There
I thought there's a form somewhere that kept track of this, but don't know
where. Anybody?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
. However, it is still what each patch checks against when
determining what's currently loaded on the system.
Rick
On 10/4/07, Ray T. [EMAIL PROTECTED] wrote:
** I thought there's a form somewhere that kept track of this, but don't
know where. Anybody
If anybody has any info to share with me about BMC's Professional Services
orgainization--about the work environment there--I would appreciate an email
to me, directly.
Current or former consultants, preferably US based, or anybody with any
feedback on how they are as an employer...please write a
Hi all,
I need to change the ARS server name that's embedded in the direct access
URL that appears at the top of email body sent to members of a support group
notifying them of Incident assigment to the group.
The message on SYS:Notification Messages form (ID 4), does not include
this URL. What
Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Ray T.
*Sent:* Wednesday, September 12, 2007 9:41 AM
*To:* arslist@ARSLIST.ORG
*Subject:* ITSM 7 assigment email. Where is the URL link in email body
set?
** Hi all,
I need to change the ARS server name that's
Rick, sync search, forgot to write about that. It hasn't been working
properly for me in this server. I should spend some time and get it to work.
Some work for my desktop tonight.
On 9/12/07, Rick Cook [EMAIL PROTECTED] wrote:
** Rabi, I have had success using the Sync Search Database to lead
I've seen Abydos Analyzer do a good job of producing visio diagram of
relationships between forms such as which forms a given form interacts with
and through which object (say filter).
I haven't used it much myself, but based on what I saw few months ago, it
seems to give you at least a good map
.
I mean, once you get it in small enough pieces to read easily, they're
without the necessary context to make it understandable.
Rick
On 9/12/07, Ray T. [EMAIL PROTECTED] wrote:
** I've seen Abydos Analyzer do a good job of producing visio diagram of
relationships between forms
Interesting discussion guys. I still have two questions:
(1) Is the content of BMC's ITIL foundation (WBT) course any different from
the one offered by itpreneurs.com? Second one is less than half the price!
For reasons I mentioned in original post, I believe the contents are the
same. Can
(including some managers) how they need to work together to accomplish the
ITIL directive.
Rick
On 8/22/07, Ray T. [EMAIL PROTECTED] wrote:
** Interesting discussion guys. I still have two questions:
(1) Is the content of BMC's ITIL foundation (WBT) course any different
from the one offered
is much
more common (for development, not administration).
Thanks to those who replied.
On 6/7/07, Ray T. [EMAIL PROTECTED] wrote:
I hear total silence. Anyone? I'm not interested in your rate, but only in
your general observations.
On 6/6/07, Ray T. [EMAIL PROTECTED] wrote:
Hello
after my last post validating the info I shared
with the list. That summary still stands, more than enough for me. Enjoy the
weekend folks.
On 6/8/07, Sanford, Claire [EMAIL PROTECTED] wrote:
** Ray,
It could be because you are using a basically Anon account and maybe
people don't know who Ray T
I hear total silence. Anyone? I'm not interested in your rate, but only in
your general observations.
On 6/6/07, Ray T. [EMAIL PROTECTED] wrote:
Hello to contractors out there. Looks like I will be looking for a new gig
in a short while. Market seems strong, what kind of hourly rates are you
Hello to contractors out there. Looks like I will be looking for a new gig
in a short while. Market seems strong, what kind of hourly rates are you
seeing? I am specifically interested in US, northeast rates, for experienced
architect, developer with process knowledge and with certification, but
Mike:
Barcode readers are essentially like a ghost writer, reading the text on the
barcode and writing what they read on ...wherever you want. To give you two
examples:
(1) You can set the focus on a Remedy field, and then scan a barcode. The
scanned text (lets say an asset id) will be typed on
was using IE 6.0.299.2180
Windows XP Pro
Where do I find my JRE version? ... tell me and I'll look but don't have
time for a treasure hunt
hth,
Susan
On 2/8/07, *Ray T.* [EMAIL PROTECTED] wrote:
**
Hmm. I guess this is not a popular topic. No replies. :( It's a very
simple question folks
?
I am trying to figure out why BMC's support site is treating me like dirt.
Axton: great tip on dealing with ARERR [9084]: User is currently connected
from another machine. Creative indeed. Thanks!
On 2/7/07, Ray T. [EMAIL PROTECTED] wrote:
Axton, I have bmc.com as a trusted site...in my IE.
I
Axton, I have bmc.com as a trusted site...in my IE.
I don't see many people complaining. Can somebody tell me if they are
consistently able to use any of the features (KB, downloads, documents) and,
if you are, what operating system, browser/version/patch jre version are
you using? Also, if you
I haven't been able to search the Knowledge Base ever since the upgrade
happened on the support web site.
I have made some progress, alright. I can now at least get to the Search
Knowledge Base screen without ghastly errors. (Yippie!! How about that?)
On pressing the Search button, however, I
-
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Ray T.
*Sent:* Monday, February 05, 2007 2:38 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Anybody able to use Knowledge Base search lately?
**
I haven't been able to search the Knowledge Base ever
**
Can somebody tell me what is the lowest Netscape browser version supported with ARS 5.1.2 p1375/IBM HTTP Server v 1.3.19 (apache)? I suspect it is Netscape 4.7, but that's just heresy.I can't locate compatibility matrix for
5.1.2 on support site.Also, is the lowest supported Netscape version
. Remedy only supports the current release + 2 versions back, which is at the moment: v7, v6.3, v6.01.--Michiel
On 8/7/06, Ray T. [EMAIL PROTECTED] wrote:
**
Can somebody tell me what is the lowest Netscape browser version supported with ARS 5.1.2 p1375/IBM HTTP Server v 1.3.19 (apache)? I suspect
**
Thanks a ton for the URL!
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