Re: SNOW Migration

Hello In our case it was the servicenow vendor who did the migration for one few instance(customer at a go) But for one we had to import the data via excel.. its easier to do it servicenow Related custom code.. you have to do it again and we have JavaScript on servicenow...plus point will be the

Re: What is locking my account?

Not sure if this is going to help, i remember facing such issue but not in ARS but frequently on my machine which i am using it *Issue turned out to be problem in user's cache where the password has been stored. My account used to get locked automatically, even though i was using the correct

Re: ADM: People being unsubscribed from the ARSlist

Thanks for readding was thinking of how to get readded to the forum again Regards On 14 Nov 2017 14:49, "Misi Mladoniczky" wrote: > ** > Hi, > > I have now readded the 823 persons of which 90% were GMAIL addresses. > Hopefully this was a temporary problem, as all of these

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

Incorporate this in your script On 16 Oct 2017 21:48, "Abhi$hek" <abhi.masc...@gmail.com> wrote: ** Yes connectivity is all working. On 16-Oct-2017 8:14 PM, "Rajesh Nair" <rajesh.nair@gmail.com> wrote: > ** > Than in that case..start putty an

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

Than in that case..start putty and from putty connect to the unix box..this should work On 16 Oct 2017 21:22, "Abhi$hek" <abhi.masc...@gmail.com> wrote: > ** > Yes putty is present > > On 16-Oct-2017 7:33 PM, "Rajesh Nair" <rajesh.nair@gmail

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

Do you have putty on windows systems You cannot call directly to unix from windows without a middle ware On 16 Oct 2017 8:51 p.m., "Abhi$hek" <abhi.masc...@gmail.com> wrote: > ** > It's not asking as already I am passing credentials. > > On 16-Oct-2017 7:15 PM

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

16-Oct-2017 6:47 PM, "Rajesh Nair" <rajesh.nair@gmail.com> wrote: > ** > Why c:\plink? > Just a question > > On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" <supp...@arsmarts.com> > wrote: > >> ** >> >> $PROCESS$ fullpathto.b

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

Shouldn't it be sudo username password -c "your command" Regards Rajesh On 16 Oct 2017 8:15 p.m., "Rajesh Nair" <rajesh.nair@gmail.com> wrote: > Why c:\plink? > Just a question > > On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" <su

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

Why c:\plink? Just a question On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" wrote: > ** > > $PROCESS$ fullpathto.bat > > In the bat file: c:\plink -batch -l *** -pw -m pathto.sh > > Jean-Louis > > On 16 Oct 2017, at 13:17, Abhishek Anand

Re: How to configure Email Engine log to roll?

I am not sure of overwriting the logs But sure we can have a new file created if the log file size reaches the limit that has been set Done this long time ago.. its something like filehandler limit On 16 Oct 2017 4:03 p.m., "Thomas Miskiewicz" wrote: > Hello Listers, > > how

Not able to search PKE on Global Search

for this issue. Regards, Rajesh. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Not-able-to-search-PKE-on-Global-Search-tp125068.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com

Re: Published days of an article

Thanks Carin. I am aware of it.I want to capture the number of days of an article published fro reporting perspective.That's my business requirement. Regards, RK On Wed, 24 Sep 2014 03:20:44 +0530 Carin Grobler wrote ** Rajesh,  you  should be able to check status history of each version C

Published days of an article

Hi Experts, Is there a way i can figure out how many days the article has been published from reporting perspective?Lets says, I have published the article version 1.0 for 10 days and created a new version 2.0 ,published the article which stayed for 15 days.So,is there is any field/query

Qualifier to extract duplicate/Original Incidents reports

Hi All, I have a requirement wherein we want to extract report for the incidents (Original) which has number of Duplicates.I am aware that Relationship type creates it (Original or /Duplicate Of). I am not getting what field/Qualification i should use to extract for the incidents which has

Target date field is not populating on incident management console.

3. Save Rebuilt the SLM Rules by: goto Data Sources - choose HPD:HelpDesk -click on Modify filters/Create Filters I took the logs but still didn't find much information. Please make me understand what is the use of target field on incident form.and how can i fix this issue?. Thanks, Rajesh

BMC Chat licenses

Hi Experts, We are planning to Implement BMC Chat in Remedy 8.1 Environment.However we have few queries on Licensing and business cases.I have gone through BMC Chat Admin/User Installation Guide,but could not gather much information.Please advise on below to proceed further:- 1- Do we

Re: Services Migration from Cisco RC to BMC Remedy SRM

Hi Experts, Any thoughts on below query. Regards, Raj On Wed, 20 Aug 2014 22:47:23 +0530 rajesh wrote Hi All, We have a requirement of moving all the Services from our Current Product (Cisco Request Center) to BMC SRM.We have Close to 200 services which needs to be migrated to BMC SRM

Re: Services Migration from Cisco RC to BMC Remedy SRM

Thanks Tauf Experts, I thought same as building SRD's from scratch would be best bet. Thanks! Raj On Tue, 26 Aug 2014 22:35:27 +0530 Tauf Chowdhury wrote ** Rajesh,You are talking 2 completely different products and SRM has it's own world of complexity built in. I hate to say

Average Feedback Details Calcultation

Hi All, How does Average Feedback Details Calculation work in Remedy Knowledge Management in 8.1?Is it based on Article ID or Version ? Any insight is appreciated. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist

Services Migration from Cisco RC to BMC Remedy SRM

Hi All, We have a requirement of moving all the Services from our Current Product (Cisco Request Center) to BMC SRM.We have Close to 200 services which needs to be migrated to BMC SRM. I would appreciate if you can provide insight on the same as i do not want to build 200 Services manually in

Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

Chris, I'd like to attend it. Regards, Raj On Thu, 07 Aug 2014 02:23:18 +0530 Karicheti anil kumar wrote ** Hi Chris, I would like to attend the session. Thanks Regards, Anil Kumar On 6 Aug 2014 06:10, Julie Sellers wrote: ** Me too! From: David Charters To: arslist@ARSLIST.ORG

Re: SLAs

Hi I have seen this in our environment earlier which turned into delay in firing of escalation One is tab polling escalation other i dont remember the name but both related slas See to it they are running in pool with less load Will pm the detail asap i get it Rajesh Nair send from Samsung

Apache tomcat services not started.

Hi List, I had installed AR system locally on my desktop. i don't know what happen suddenly when I m trying to start Apache Tomcat it is throwing the below mentioned error Error1067 : The process terminated unexpectedly Please advice on this. Regards, Rajesh

Webservices Get Operation throwingARERR [9334] The XPATH expression /ROOT/Request_ID is not found in input mapping.

Regards, Rajesh Singh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: LDAP

Hi Fred, We don't have any server set up with local password. Regards, Rajesh On Fri, Jun 13, 2014 at 3:58 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Do you have any servers set up with a local password? Fred -Original Message- From: Action Request System

Humour!!!!!

Best out of office mail: Am on vacation 09-11jun. For emergencies, please call 911 (in US). Else please wait till 12jun when I'll be back in office.  Rajesh Nair send from Samsung galaxyS3 ___ UNSUBSCRIBE

LDAP

to that server. Could you please let me know if there is any LDAP related issue what is my first approach to check. Please give me your valuable input here. Regards, Rajesh Singh ___ UNSUBSCRIBE or access ARSlist Archives

Active-link Associated with from

Hi , Could anyone of you please help me to , to know the SQL query to find the no of active-link, filter and escalation associated with the form from Database side. Thanks Rajesh ___ UNSUBSCRIBE or access ARSlist

Re: Workflow ideas

One way we do is by using the relationship. We relate ci against each incidents or changes and this way we keep track Regards On 22 Jan 2014 03:49, Ray Palla ray.pa...@insona.com wrote: ** Yup... that sounds right to me. Consider a filtering mechanism triggered by your lookup escalation or

JMS Monitor adapter configuration for IBM Websphere MQ

Hello All, Please let me know if anyone has successfully configured the JMS monitor (7.6.04) adapter in AO 7.6.02 to monitor the Topic sent via IBM Websphere MQ? If yes, Can someone please send me the sample adapter configuration for the same. Thanks and Regards, Rajesh

Work info getting deleted

here,but wa not to find any We are on arsystem 7:6:04 patch 2 Itsm 7:604 p2 Regards Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Work info getting deleted

Hi I have checked in the log form but could not find the entries for the work info which went missing To add more to the issue if we add work info at a later stage it remains Regards On 11 Oct 2013 19:07, Karthik Nagaramu karthiknagar...@gmail.com wrote: ** Hi Rajesh, Could you directly check

Re: Work info getting deleted

parent incident, then there is some issue ** ** Regards, ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Friday, October 11, 2013 9:33 AM *To:* arslist@ARSLIST.ORG *Subject:* Work info getting deleted

Re: Work info getting deleted

with a valid parent incident, then there is some issue ** ** Regards, ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Friday, October 11, 2013 9:33 AM *To:* arslist@ARSLIST.ORG *Subject:* Work info

Re: Work info getting deleted

The below mentioned push action is already present in code Regards Rajesh On 11 Oct 2013 21:55, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** You want to add a 2nd action to the filter similar to this. This is CRQ so you would use the Incident ID instead of Change ID HPD:Worklog

SW00308322

Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def

Re: SW00308322

Of *Rajesh Nair *Sent:* Wednesday, October 09, 2013 12:56 PM *To:* arslist@ARSLIST.ORG *Subject:* SW00308322 ** ** ** Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said

Re: SW00308322

To add more this ticket wasn't raised by me or any of my colleagues On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote: Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said

Re: SW00308322

Hmm I think thats what i will do On 10 Oct 2013 00:06, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Rajesh, I cannot find it either. I looked under defect and Knowledge Base. Perhaps contact Support? Lisa -Original Message- From: Action Request

Re: SW00308322

Thanks Ryan I already have the ticket id with me I Just needed the def file to cross verify the fix provide,as the issue mentioned is very similar to what we can see in our environment On 10 Oct 2013 00:11, Downing, Ryan ryan_down...@bmc.com wrote: ** Hi Rajesh, ** ** Call up support

Re: Work order

Hi there I have checked the status relationship form and can see that completed to assigned status is set to enabled. So this should not work. But in my case its workin and any person in a group to whom the WO is assigned can move the status to assigned from completed :'( Is there something that

Re: Work order

Thats for the information will have look at it Learned something good from the gurus out here:-) Regards Rajesh On 25 Sep 2013 22:22, Jason Miller jason.mil...@gmail.com wrote: ** That makes sense. I only checked 'SYS:Status Transition Rules'. At first I though why are the WO rules

Work order

Hello list Need a information on work order Am not that good in wo. What i need to know is can a work order be reopened once set to complete by a group whom the order is currently assined? I am not able find any document on wo either Itsm 7.6

Its friday again... humor

A Funny Case Of Kiss And A Slap - must read it A HR Manager, His Assistant, An Old Woman And Her Young Daughter Are Traveling In A Train And During The Course Of Time Get Themselves Introduced To Each Other And Become Temporary Friends... The Train Goes Through A Tunnel And It Gets Completely

Re: SLM 7.6.04 Service Target Milestones not appearing on Incident

We have an issue similar to this.. where even though the sla's shows built successful it never used to work propeerly. Only diff in my case was that we build an exsisting ones. Here for us a cache flush workes. Sounded wierd for me but it workes On 10 Aug 2013 03:43, Rick Cook remedyr...@gmail.com

Re: 44699 Resending

I had faced the issue many a times and everytime its turned out the group which was configired as authorized group was set to offline.. you just need to put the proper authorimg group and resubmit On 25 Jul 2013 04:40, Robert Heverley robert.hever...@gmail.com wrote: ** Hello All, Please see

Re: Issue in Mapping SRD's

Clearing the PDT in the SRD and remapping solved the issue for us. On Wed, Jun 19, 2013 at 6:15 PM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: Rajesh, Did you skip the PDT part? SRDs don't directly connect to AOTs, so you have to create variables to map to the AOT fields

Making multiple SRD's offline.

Hello All, Is there any way we can make multiple SRD's offline. Note : 1. Modify All option does not work. 2. We are not allowed to customise anything using dev studio (no escalations, active links, filters etc) Does macro works here? Regards, Rajesh

Issue in Mapping SRD's

? Thanks and Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Issue in Mapping SRD's

Hello All, Applogoes for the confustion. I am using SRM 2.2.00. When i click on the Process Template Mapping button in the SRD form,I do not see the Fields in the Fullfilment Application fields table for the Fullfilmant template.(Though I have added the Target data in the AOT) Regards, Rajesh

POP3 email issue

) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:307) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) Regards Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where

OT: Its friday

Murphy's Funny laws:  1) Law of Queue: If you change queues, the one you have left will start to move faster than the one you are in now. 2) Law of Telephone: When you dial a wrong number, you never get a busy tone. 3) Law of Mechanical Repair: After your hands become coated with grease,

Long running query

what exactly this query is about? Regards Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Duplication of worklog

Hello listers Arsystem 7.1 sr ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Duplication of work info

Arsystem 7.1 on unix A service request is created and subsequently an incident is also created An update ia added to the activity log and thsi is updated in the inc also which is a normal scenario. Now if am workin on the ticket and say i am reassinging this to another group. The same work info

Re: OT: Friday Humor

Good 2 see since joke on friday..just to refresh eachones mind from the mamoth task...keping smiling. Have a nice day ahead folks In a shop a man asked for 1/2 kg of butter. The salesperson, a young boy, said that only 1kg packs were available in the shop, but the man insisted on buying only

Target date in result list

Hello list Arsystem 7.6 on unix box Oracle 11 Not sure is this issue was posted. Am seeing an issue with the target dates on the IM console The target date which i can see in the result list and the ticket are different. Target date gets update properly on all the transaction, but the value

taking time to retrieve CI

ARSYSTEM 7.6.04 sp2 on unix Oracle 11 We facing issue wherein system is taking around 1-2 min to retrieve the service CI menu. Have checked the logs but nothing till date. This is happening for incident console If is somewhere else i need to check Regards Rajesh

How to increase java heap size in tomcat on Solaris

How to increase java heap size in tomcat 6.0 on Solaris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: How to increase java heap size in tomcat on Solaris

with the garbage collector. -- Steve Kallestad On Tue, Feb 19, 2013 at 6:29 AM, Rajesh Nair rajesh.nair@gmail.comwrote: ** How to increase java heap size in tomcat 6.0 on Solaris _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have

Re: Incoming email sometimes

What is the amount of outgoing email? You can probably set the email to debug mode and check what is happening On Nov 14, 2012 9:33 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** Standard question: anything in the Email logs? ** ** Also, every once in a while I run into

Re: [EXTERNAL] Re: Work info in task

I have a look at the preferences if any and also try to find out if this a similar case on any other computers as well. In case if i find something new will let u all know about it Thanks Regards On Nov 2, 2012 12:36 AM, Stroud, Natalie K nkst...@sandia.gov wrote: ** Rajesh

Re: [EXTERNAL] Re: Work info in task

Hi, have on couple of machines and even tried by deleting the exsisting preference but issue remains the same On Nov 2, 2012 12:36 AM, Stroud, Natalie K nkst...@sandia.gov wrote: ** Rajesh: No, you do not need to change your client version right now. I’m having a little trouble

Re: Resolved...Re: Work info in task

Hello All It turned out to be an issue with permissions The user was opening the task from problem investigation, where used open the task form in read only mode.Changed the permission from problem user to problem manager and it worked On Nov 2, 2012 4:04 PM, Rajesh Nair rajesh.nair@gmail.com

Re: [EXTERNAL] Re: Work info in task

to click on work info On Fri, Nov 2, 2012 at 11:46 AM, Rajesh Nair rajesh.nair@gmail.com wrote: I have a look at the preferences if any and also try to find out if this a similar case on any other computers as well. In case if i find something new will let u all know about it Thanks Regards

Re: Work info in task

fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote: Hello listers

Re: Work info in task

One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM

Re: Work info in task

Hello, I haven't on web, but i assume it will not there also On Nov 1, 2012 11:28 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Does it work on the web then or same issue? Sent from my iPhone On Nov 1, 2012, at 1:57 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** One mor thing

Re: [EXTERNAL] Re: Work info in task

:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Thursday, November 01, 2012 11:57 AM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] Re: Work info in task ** ** ** One mor thing missed out tauf it via client

Re: [EXTERNAL] Re: Work info in task

National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 11:57 AM To: arslist

Re: [EXTERNAL] Re: Work info in task

They are not using preference server. But yes i have not checked if thier is a entry thier On Nov 2, 2012 12:19 AM, David Durling durl...@uga.edu wrote: ** Rajesh, ** ** Just a thought – are users logging into the Preference Server? (I don’t recall if that’s relevant to 7.1

Ar escalator modifying estimated resolution time

Hello listers Have a slight suitation with me. Have a couple of tickets wherein ar escalator modifies the time for estimated resolution time every time a ticket is modified be it status update or assinment to another group. The sla is the same. Ar escalator set a new time and then again after a

Re: Ar escalator modifying estimated resolution time

kicked off by an escalation) is doing this. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, October 31, 2012 12:02 PM To: arslist@ARSLIST.ORG Subject: Ar escalator modifying estimated

Changing date n time

Hello listers I need a smsll information Need to change the timestamp value in closed.time in chg module. i tried modifying the value in status history The history form shows the changed but in the chg ticket it still shows the same value Arsystem 7.1 patch 11 Chg management 7.0.03 patch 009

Re: FF: What happens to the remedy world on Jan 19, 2038?

25 years from i will be in hell looking after CI and asset inventory. Where class will be people ;-) On Sep 21, 2012 11:47 PM, pritch pri...@ptd.net wrote: But if it is around we'll be on version 22.8.51 SP10594 And I'm sure there'll be a hot fix buried somewhere we'll all have to do the

Re: SLM issue

PM, Rajesh Nair rajesh.nair@gmail.comwrote: Jose Can you tell me more on unless it is restarted _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives

Error while generating report

wherein i need to save the file? A help will be appreciated Regards Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

SLM issue

Hi listers, need a small clarification, 7.5.00 Patch 006 SW00392339 have an issue here in Incident management. was going through some ticket to be more precise got an issue reported, a ticket was riased with goal time of 8 hrs and was assigned to 1st level with 24hrs clock SLA start when

Re: SLM issue

That make sense., the problem is j am new to this org and i need to have astrong ponit to say that once the status of SLA says mssed, it will be the same even it is assigned to the group w Even if the goal time is not missed as calculated On Aug 27, 2012 7:27 PM, Rajesh Nair rajesh.nair

Re: SLM issue

, Rajesh Nair rajesh.nair@gmail.comwrote: Both this SLA's are gro _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com

Re: Reports in Excel Format in Midtier

The question is how are you trying to extract the report, is it though customized report using CRystal or direct from the form? If are trying this with version above 7(midtier) using Report concole you can do that exporting the data in csv On Fri, Jul 27, 2012 at 2:58 PM, Sujatha Jagan

Re: Error when creating Reports

Check you entries in ar.cfg file and check if reportpulgin.dll is mentioned in the list. On Fri, Jul 27, 2012 at 12:00 PM, Sujatha Jagan sujatha@gmail.comwrote: Hi All, I need to take create new reports Remedy. When i click save or give a search on ReportCreator form,i get the

Re: Congrats to Misi

Even though it's an anxious time for dad to see his little girl grow up. But I am sure when she is born; she is the family's sweetest angel. Congratulations on the birth of your baby girl. On Fri, Jul 27, 2012 at 4:16 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Thank you, and yes, I will

Re: Error when creating Reports

in ar.cfg file. Can i know the exact entry to be put on the ar.conf file? Thanks On Fri, Jul 27, 2012 at 4:45 PM, Rajesh Nair rajesh.nair@gmail.comwrote: ** Check you entries in ar.cfg file and check if reportpulgin.dll is mentioned in the list. On Fri, Jul 27, 2012 at 12:00 PM, Sujatha

Re: Custom status in Incident Mgmt

here the logs will help you, or the email message form comes in handly as it will have all the email which is genereated/Created from the system On Wed, Jul 25, 2012 at 5:20 PM, Joe hornetlo...@gmail.com wrote: Thanks Everyone for the input, Based on your inputs I believe the best path is to

Re: ITSM Assignee - Timetable

are available during a timeframe will get the tickets assigned. On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair rajesh.nair@gmail.comwrote: ** Had a same requirement for me, long back but to some other reason it did not kick off, but had a thought of how to do it, but this was going

Re: FW: ITSM Assignee - Timetable

** I have doudt on this. if you are following point 1 and 2 then why do you need to go with assighment engine as the system itself takes care of visiblity of the user in the drop down depending on the status. Regards Rajesh ** ** *From:* Action Request System discussion list(ARSList

Re: ITSM Assignee - Timetable

value in the people form is set to available and this consutlant is see the drop down of the Group. one more a stupid idea pop up a window which say this consutlant is not working in this shift all this point might sound novice though :) regadrs rajesh On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ

Friday Humor

What is Effective Communication ?? Jack and Max are walking from religious service. Jack wonders whether it would be all right to smoke while praying. Max replies, Why don't you ask the Priest? So Jack goes up to the Priest and asks, Priest,may I smoke while I pray? But the Priest says, No, my

Re: catch the email before it is deleted

Hello, Are you talking about incomign email fucntionality?? then yes systen deletes the mail from the mailbox once read. You can see it from the log what is happening in the backend and why it giving error. It will be helpful if you can post te error log On Thu, Jul 12, 2012 at 1:50 PM, Misi

Re: catch the email before it is deleted

the error occurs So i'd like to have the email not being deleted from the Remedy database And to answer to Misi and Rajesh: - I was referring to emails that the email engine had already pulled, and not the one on the mail server where we have tons of copies of, - and looking into the logs didn't

Re: FW: TelAlert

Yes you can do it with active link set field action on when submission of ticket if the status of the ticket is urent/high or the user is a VIP $PROCESS$ @@ : D:\Telalert\Telalert.exr -g $Group Name$ -m detials the group name value should be the configuration file of telalert s/w hope this

Re: catch the email before it is deleted

On 7/12/2012 11:42 AM, Rajesh Nair wrote: ** if i am not wrong in arsystem email messages configuration form you have an option for setting outgoing mail do u want to delete or not if set to know the mail remains in the email message form even if there is error in transmitting

When do the SLM filters get disabled?

the associated filter from the server. Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: BMC Remedy ITSM Vs Service Now

Daniel, you are very much on track, this person was indeed with BMC in India, i remember he had released from BMC couple of months ago.. Don't ask me how i know..? :) On Thu, Jul 5, 2012 at 6:39 PM, arslist arsl...@danielbloom.ca wrote: ** There is someone with that name that has

Re: Incident Notifications

IN case if these user's receives mail from the system for only approval, then i would put the email address against only one user and put other's email notification as blank. regards rajesh = From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf

Friday Humor

Greetings. Was going through some of the SMS's i recieved today and thought of sharing this with you. Damm i am afraid to use the word FRIDAY again.. hope it does not offend any one. Interviewer: Do you think you can handle a variety of work? Candidate: Yes I think so, I have worked in 10

Its friday again......Heaven or Hell??? Surely experienced by some of us.....

One day while walking down the street a highly successful Human Resources Manager was tragically hit by a bus and she died. Her soul arrived up in heaven where she was met at the Pearly Gates by St. Peter himself.. Welcome to Heaven, said St. Peter. Before you get settled in though, it seems we

Re: Its friday again......Heaven or Hell??? Surely experienced by some of us.....

is that Its friday again..Heaven or Hell???this is the place to share info releted to ARS not to Days. On 1 June 2012 14:01, Rick Cook remedyr...@gmail.com wrote: ** That's funny right there... Rick On Jun 1, 2012 5:27 AM, Rajesh Nair rajesh.nair@gmail.com wrote: ** One day

Re: Its friday again .............. Surely experienced by some of us.....homour

ok now i got it... my mail is not agaist any religion.. probably i would applogise right here in this forum, in case if i have heart any one's feeling. here it is i changed my subject line 4 u :) Regadrs Rajesh On Fri, Jun 1, 2012 at 5:19 PM, Rajesh Nair rajesh.nair@gmail.comwrote

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