Hi All,
I couldn't get ITSM to run on my laptop which has an i7 processor and 8G RAM.
I recently upgraded it to 16G and replaced the hard drive with a 500GB SSD.
Now ITSM flies and I can run it and ADDM together in VM's and still do the
normal document/email stuff.
Are SSD's now sufficiently
I know a lot of SAN storage is now converting over to SSD's an that is
enterprise class storage so I can't see why servers wouldn't be able
to run it as well.
Sent from my iPhone
On Mar 16, 2012, at 6:50 AM, Peter Romain
p.romain.arsl...@parsolutions.co.uk wrote:
Hi All,
I couldn't get ITSM
san can be as fast as 8Gb *Fibre* Channel Expansion *Card*, scsi 3 is only
320 MB/s... just something to think about..
On Fri, Mar 16, 2012 at 8:28 AM, Tauf Chowdhury taufc...@gmail.com wrote:
I know a lot of SAN storage is now converting over to SSD's an that is
enterprise class storage so I
Hi,
Yep, we have raised this with BMC. I have been hosting a daily call with BMC
since we went live in October going through our issues and slowly but surely,
resolving each one through hotfixes or small configuration changes to our
system. I must say, BMC have been very helpful. I think one
Peter:
I have a habit of keeping a resource monitor (Windows 7 Resource Monitor or
CentOS GNOME widget) running on my laptop at all times and of never using the
host OS to do anything except run VMs. Given sufficient RAM (8GB seems
adequate), I've found that the hard disk is almost always the
Just wondering….
Why on AIX?
Are the benefits that great?
-John
On Fri, Mar 16, 2012 at 7:48 AM, Mike Worts mike.wo...@arqiva.com wrote:
** **
Hi,
Yep, we have raised this with BMC. I have been hosting a daily call with
BMC since we went live in October going through our issues and
Hello, if I use Data Wizard in ITSM and change the name of a Support Group,
will that name be changed in all forms where Support Group exist?
Any issues with this function? I tried it, but I found at least one form where
the name not was changed.(Supportgroup Lead).
// Lars
~
Terje Møglestue
te...@mogle.commailto:te...@mogle.com
+44 (0)7540 08 0135
Sent from my iPad
On 15 Mar 2012, at 13:37, Peter Romain
p.romain.arsl...@parsolutions.co.ukmailto:p.romain.arsl...@parsolutions.co.uk
wrote:
**
Try pressing the ‘View By Type’ button at the top right of the screen
Lars,
It will change the support group name, not the ID, on many of the ITSM forms
and update functional roles for the people in that group. However, it does not
update any templates that are using that group. So, if have any change, work
order, or Incident templates where use that support
Good question. There is history behind it which I won't go into :) (but it
includes the words IBM and outsourcing)
We have been running v6.3 on AIX very successfully for many years. We have
found it to be a robust, reliable and stable platform. It is obviously not
everyone's first choice,
I hear you.. worked at a site once where IBM had a lot of stake in there and
they were an exclusively all AIX shop.. Any application they considered buying
had to run on AIX or it would be shown the door...
From: Mike Worts
Sent: Friday, March 16, 2012 10:41 AM
Newsgroups:
Jesus,
The issues you describe see to me bugs. What version of ITSm are you using?
Guillaume
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com]
Sent: Friday, March 16, 2012
I am hoping someone on this list has done this before and can provide some
quick answers.
We are setting up a several new Mid-Tier servers along with several new AR
System Servers. The Mid-Tier servers will have a load balancer hardware in
front of it. What I have been asked to do is to set
And when I tried, the Supportgroup Lead was never updated. (Where a group is
linked to an Escalation group).
// Lars
Från: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] För Guillaume Rheault
Skickat: den 16 mars 2012 18:16
Till:
We're going to install 7.6.04 SP3 on a new 2008 R2 server. It has been
suggested that we install JRE and JDK 7u3. Any problems in doing so
or should we be using an earlier version of JRE/JDK? Thanks.
Portions of this message may be confidential under an exemption to Ohio's
public records law or
If you are open to using an unsupported freeware, you should be able to do what
you want to with a utility called portforward. A google search should find this
for your OS.
Its simple to use..
Joe
From: Pruitt, Christopher (Bank of America Account)
Sent: Friday, March 16, 2012 3:06 PM
I would suggest using the recommended version.
Sometimes little things like changes in the subdirectories of JDE / JDK would
mean that the AR would not find the necessary libraries where it expects them,
as often these relative paths are hard coded in the application logic. This
will cause the
If you are using different hostnames, why use a load balancer? If you want
to use different hostnames and the load balancer (for redundancy), you can
create two VIP's, one for each hostname, then set up the nodes in the VIP
appropriately, as one active/primary, and the other for redundancy.
For
I think you could use mod_rewrite for that. I don't have an example but it
might be worth googling
Regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: 16 March 2012 19:25
To: arslist@ARSLIST.ORG
Subject: Re:
Oh no.. are we going to 7 now? Who said that? BMC?
On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us
richard@bwc.state.oh.us wrote:
**
We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been
suggested that we install JRE and JDK 7u3. Any problems in doing so
Can you cite any specific examples? I would imagine that so long as
the classpath and library paths are set properly, things will work. I
don't forsee the locations of the JVM libraries changing in a way that
would break this.
Disclaimer: I don't/won't use Windows as a server OS.
Axton Grams
Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core
SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3
-Original Message-
From: patrick zandi remedy...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Mar 16, 2012 3:35 pm
Subject: Re: Just
Roger,
Can you explain on this known issue?...is it just when using the OOTB apps?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, March 16, 2012 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Just wondering
**
OK. Thanks.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, March 16, 2012 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Just wondering
**
I would suggest using the recommended version.
Sometimes little things
Huh? This is good to know. BMC support said to just go ahead and load 7.6.04
SP3.
Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then
7.6.04 SP3?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent:
I do not remember specific examples, but I do recall codes where one or more
files from the bin folder were called using relative paths in the code. If
it wasn't for that, it would have found the files using classpath or path. I
did get around by copying files where they were expected, but
You can start with all at SP 2 Here is the KA on support.
KA364458
-Original Message-
From: richard@bwc.state.oh.us richard@bwc.state.oh.us
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Mar 16, 2012 3:50 pm
Subject: Re: Just wondering
**
Huh? This is good to know. BMC
Thank you! And here I thought I was going to have an easy, quick install….
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, March 16, 2012 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Just wondering
**
You can start
Roger,
Does a public user have access to that server where that KB is stored? I tried
using my support login to get in, but it failed..
Joe
From: Roger Justice
Sent: Friday, March 16, 2012 3:55 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Just
I would submit a support ticket since I got that article from a BMC Partner
resource so I would assume that if you are using a support ID it should be
visible.
-Original Message-
From: Joe Martin D'Souza jdso...@shyle.net
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Mar 16, 2012 4:06 pm
Hello All,
I would like to prompt a message if multiple rows on a table field is
selected.
Currently, this table field is on a display only form.
I am trying to make sure that the User selects only one row to perform
other actions in that display only form.
Currently, when he selects Row - 1 and
I got to it by searching the knowledgebase for KA364458 after logging in to
support web.
Knowledge Article
AtriumCore 7.6.04 SP2 installation failing on AR Server 7.6.04 SP3 (
ImportFileNode- 9936 Error )
Not sure about the prompt, but you could always just set the Single Row
Selection only option for the table to prevent it.
Admin Tool - on the Advanced Display tab
Dev Studio - Display - Row Selection attribute
Fred
-Original Message-
From: Action Request System discussion
Thanks!!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, March 16, 2012 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Just wondering
**
I got to it by searching the knowledgebase for KA364458 after logging in to
support
Raj,
If your intent is simply to restrict multiple selection on that table, you
can just go into the table properties and set the Single Selection Only
flag.
Regards,
Paul Blasquez
On Mar 16, 2012 1:14 PM, Raj ravi6...@gmail.com wrote:
Hello All,
I would like to prompt a message if multiple
I tend to have an interest in ‘supernatural’ phenomenon's, and a random search
for haunted places in New Jersey yielded this result.. I really wonder how many
of these are really authentic claims.. My guess leans towards none..
Anybody living in any of these listed cities that may have heard
Thanks a lot for your prompt reply.
It worked like a charm.
On Mar 16, 1:18 pm, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
Not sure about the prompt, but you could always just set the Single Row
Selection only option for the table to prevent it.
Admin Tool - on the Advanced Display
Found it when I searched the KB directly by logging into support from bmc.com
The URL that you hyperlinked sent me to:
So you have Multi-tenecy and you have multiple companies..
and you have multiple requests...
Boss says:: I need you to add a field to 4 or the 10 companies forms, and
that should be easy right ?
Remedy teams says...: see you in a month..
Why? you are now manipulating 800 SRM's AOT, PDT's..
There is this company (I think from California) – I met them at the 2011 RUG..
They have something that you might be looking for. Their name is right there at
the back of my mind but I just do not seem to recall either the company name
nor the names of their reps that were there there..
I do
Effective Technologies…
-John
On Fri, Mar 16, 2012 at 3:46 PM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
There is this company (I think from California) – I met them at the 2011
RUG.. They have something that you might be looking for. Their name is
right there at the back of my mind
Is there any truth to it??? Was it ever investigated? Or is it just a
widespread rumor?
From: Jim Manara
Sent: Friday, March 16, 2012 4:31 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: OT: Wonder how many of these tales are true
**
I grew up in
Yes! That’s them.. look them up..
I can give you specific contact information if you need it..
Joe
From: John Sundberg
Sent: Friday, March 16, 2012 4:49 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: SRM -- just asking ---for the impossible.
** Effective
This would be a customisation though, which we're always trying to avoid.
If changing the status works without affecting anything else then this
config is preferable.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of PCR
Thanks for the info, I'll check the SRM module later.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: 13 March 2012 12:47
To: arslist@ARSLIST.ORG
Subject: Re: BMC_GLOBAL_DEFAULT_SRVC CI
I'm pretty sure
I'd try the SSD if I was you.
Cloning and replacing the hard drive in the laptop is a breeze.
Paying for the SSD is painful though - ~ £460 for a 500G version here in the UK
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
The SRDs have to be built in spreadsheets so if you already have 800+ all the
new ones can be created in the spreadsheets and to then apply it to a new
company only requires a Company name change and then import.
-Original Message-
From: Joe Martin D'Souza jdso...@shyle.net
To:
Modern versions are better, but you can still get corrupted sectors on
SSDs. I wouldn't use one as my only disk, but as part of a SAN, if you can
afford it, no problem.
Rick
On Mar 16, 2012 5:17 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk
wrote:
I'd try the SSD if I was you.
Cloning
I am thinking to building my own!
However sometimes it is just good to get a thought in the ears of BMC.
Last time it took 3.5 years to get them to add in the snmp v2 into Addm
application but it at least happened.
Sent from my iPhone
On Mar 16, 2012, at 16:52, Joe Martin D'Souza
I grew in South Jersey. I can’t vouch for any of these tales, but I can
tell you there’s over a million acres of pines trees sand called the
“Pine Barrens” in NJ.
The Pine Barrens are as beautiful, lonely creepy as it gets. Miles
miles of two lane roads with scrubby pine trees on either side.
I am not employed by Kinetic...but I will say that KSR is more flexible then
SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and
forethought, you will have a sustainable solution.
As they say Patrick-pay for it now, or pay for it later
Shareable with some op cos: yes
KSR is indeed good, but client does not want another product.
Which is to our benefit cause work is work...
but I digress .. back to anyone find a little easier method, then just
creating carpel tunnel,
On Fri, Mar 16, 2012 at 6:52 PM, Rick Sharp rickshar...@yahoo.com wrote:
** **
I am not
Hi,
Thanks to LJ and Jose for the replies! As suggested I looked at the logs.
The output seems to support the idea that there is a bug in
parseQualification:
When called on a field that works as expected ('Summary' in the example
below) the result is:
SELECT T852.C1,C536870989 FROM T852
**
So I buy Fixed and Floating Licenses, sorry Named and Concurrent.I can obtain AR User and Separate Application Licenses. I can get these application licenses bundled or by the application. In today's world I do not have to purchase both User and Application licenses for any individual because
Patrick,
You are right - nobody wants another tool.
Heck, I don't want another tool.
But thankfully - business can see past that restriction, or else, I am
afraid - we would all be using Microsoft Excel to manage Incidents,
Changes, CMDB, Word processing, etc...
So - given the right info and
I knew you could not pass even if I ask you not too. ;-)
Sent from my iPhone
On Mar 16, 2012, at 20:50, John Sundberg john.sundb...@kineticdata.com wrote:
**
Patrick,
You are right - nobody wants another tool.
Heck, I don't want another tool.
But thankfully - business can see
(BTW - I hope you see my comments as fun/entertaining -- and hopefully
enlightening, I am not out to offend)
If you saw a train wreck coming - and somebody said -- please ignore --
would you/should you?
I live this stuff - I love this stuff - I can't sit idly by and watch it
happen.
Especially
We're good! I'm smiling, can't blame ya. Buddy
Sent from my iPhone
On Mar 16, 2012, at 21:23, John Sundberg john.sundb...@kineticdata.com wrote:
**
(BTW - I hope you see my comments as fun/entertaining -- and hopefully
enlightening, I am not out to offend)
If you saw a train wreck
Hello,
We have an LDAP Vendor form that integrates with Active Directory. While
trying to add some error trapping, it seems that the errors from LDAP don't
trigger the ARS error handling of filters. I have a simple filter that
adds a user to the member attribute of an AD Group. It works fine
Define lonely and creepy :-).. If you mean deathly quiet, its actually
inviting.. I have been to a few places around South Jersey, and from that site,
they make Cape May to be the most haunted town in Jersey.. I actually liked
that town for its natural – almost untouched landscape.. Those
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