Re: Remedy login, port number issue/question

2010-05-05 Thread Axton
remedy server. Axton Grams These represent my opinions and nothing more. On Wed, May 5, 2010 at 8:27 AM, Kevin Begosh kbeg...@gmail.com wrote: ** yes we have portmapper running as well as a port hardcoded on both servers. So could we essentially hard code the load balancer to bind to our

Re: SSO implementation

2010-05-05 Thread Axton
Some things that drive how to approach the design: - What are you using as the infrastructure for SSO (MS Active Directory, Siteminder, Oracle, etc.) - What web server are you using - What platform are you on Axton Grams The opinions, statements, and/or suggested courses of action expressed

OT: ADV:WWRUG10 - First price level gone in a few weeks

2010-05-04 Thread Axton
Seems appropriate in some way... http://spectrum.ieee.org/aerospace/space-flight/us-air-force-launches-secret-flying-twinkie On Tue, May 4, 2010 at 12:17 PM, Daniel Bloom danielbl...@rogers.comwrote: ** Just a quick reminder that May 31st is the deadline for the current pricing. Last year

Re: Load Balancer Recommendations 7.5 AR Server Environment

2010-05-04 Thread Axton
When using appliances like F5's LTM, there is no need to purchase multiple load balancers unless you are looking for physical segregation for security reasons or fault tolerance for the load balancers. Axton Grams These statements represent my opinions and nothing more. On Tue, May 4, 2010

Re: ar.cfg decrypt password

2010-05-03 Thread Axton
It is a decrypt-able format but the method used to encrypt the value is not published. If you want to store encrypted values in ar.conf that are specific to your plug-in, feel free to do so and use a method of encryption that is to your liking (blowfish works well for this). Axton Grams

Re: OT: SSO Implementation

2010-05-03 Thread Axton
of the line. Axton Grams These are my opinions and do not represent anything but my opinion. On Mon, May 3, 2010 at 3:09 PM, Jeff Lockemy (QMX Support Services) jlock...@gmail.com wrote: ** If you eventually decide to hire outside help… There is a company called Optimal IdM that does work

Re: API programs: need lazy guy's version of create/update/query tickets on Windows

2010-04-28 Thread Axton
A series of .net utilities for just this purpose: http://arswiki.org/projects/dotnetutil Compiled versions are available for download on the downloads tab. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC

Re: References for www.misicompany.com

2010-04-22 Thread Axton
I was going to raise the question :) Axton On Thu, Apr 22, 2010 at 2:20 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Interesting, but I have nothing to do with them ;-)        /Misi Anybody heard of them? Worked or contracted with them? I'm not sure I heard of them before and I got

Re: Question on Java Plug-in server and ARS 6.3

2010-04-13 Thread Axton
No specific plugins involved. I am just trying to get this working with the SAMPLE.FILTERAPI filter plug-in that ships with 7.5. Axton On Mon, Apr 12, 2010 at 6:51 PM, Joe D'Souza jdso...@shyle.net wrote: ** Axton, Won't you have problems with missing fields? I know I once used an older

Re: Question on Java Plug-in server and ARS 6.3

2010-04-13 Thread Axton
An update. I receive an ARERR 91, which means a protocol error. Axton On Tue, Apr 13, 2010 at 10:55 AM, Axton axton.gr...@gmail.com wrote: No specific plugins involved. I am just trying to get this working with the SAMPLE.FILTERAPI filter plug-in that ships with 7.5. Axton On Mon, Apr

Question on Java Plug-in server and ARS 6.3

2010-04-12 Thread Axton
Has anyone out there connect a 6.3 Remedy server to a 7.5 Java Plugin server? Thanks, Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Finding memory leaks in the AR System

2010-04-06 Thread Axton
: http://developers.sun.com/solaris/articles/libumem_library.html Axton Grams On Tue, Apr 6, 2010 at 4:38 PM, Robert Halstead badbee...@gmail.com wrote: ** Hey all, We're running AR System 7.5 patch 004 and we are finding that our server is eating up memory and not releasing it. We

Re: Remedy Special Charater Encoding issue via Web Service

2010-02-12 Thread Axton
Your question does not provide enough info to give a useful response. - Axton On Wed, Feb 10, 2010 at 7:42 AM, Zalaki, Suresh IN BOM SISL suresh.zal...@siemens.com wrote: Any update on this please ? Regards Suresh Zalaki -Original Message- From: Zalaki, Suresh IN BOM SISL

Re: Oracle / ARS thread linking

2010-02-03 Thread Axton
Based on the sql being executed, you can speculate which queue is executing the sql. As for a systematic way to tie an oracle session to a remedy thread to a remedy queue/remedy user, I know of none. It would be nice if the thread logging collected this information. Axton Grams The opinions

Re: 7.5 Installation Problems (of course!)

2010-01-28 Thread Axton
things were written and are now being read. Try running Oracle's csscan utility against the db to see what comes back. Do you see checksum errors in the logs (i.e., invalid definition) in the arerror.log? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E

Re: 7.5 Installation Problems (of course!)

2010-01-28 Thread Axton
client and is fully unicode capable. You may be surprised with the results for your 8-bit ascii characters (umlauts, euro symbol, etc.). -- Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My

Re: 7.5 Installation Problems (of course!)

2010-01-28 Thread Axton
to change the client localization settings and expect it to work. This means moving all the 8-bit characters (CESU-8, or whatever else there are) to the proper UTF-8 code point so that a client expecting that data can understand it. -- Axton The opinions, statements, and/or suggested courses

Re: 7.5 Installation Problems (of course!)

2010-01-28 Thread Axton
You're welcome. I am going through the same thing right now, so it's all fresh in my mind. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended

Re: Server Information

2010-01-26 Thread Axton
has conditioned people to do things in an inefficient way, turning these knobs will help with performance, but you're going to have an angry mob at your door. Axton Grams On Tue, Jan 26, 2010 at 12:58 PM, Joe D'Souza jdso...@shyle.net wrote: ** This does impact performance and the ideal values

Re: Thread count convert to oracle session count

2010-01-19 Thread Axton
threads as you have configured, look at the kernel statistics for your arserverd process. On Solaris you can look into mpstat and sar. Axton Grams On Tue, Jan 19, 2010 at 4:25 PM, Haque, Rezaul R rezaul.ha...@chartercom.com wrote: ** Guys, I am in a dilemma to decide to set how many oracle

Re: ARServer Status monitor

2010-01-08 Thread Axton
under the Simplified BSD License. Only the source is available at this time (no compiled versions). If you compile the software, feel free to upload the compiled version to the BMC Developer Network. If you run into any issues reach out to me or someone on the BMC Communities. Axton Grams

Re: Custom application upgrade ARS 4.3 to 7.5 on AIX

2010-01-07 Thread Axton
Some things are going to cause you problems. In the old versions you could have core fields on display only forms. In later versions you can not. There are probably a few other things that could cause you problems too, but I don't remember anything else. On Thu, Jan 7, 2010 at 9:16 PM,

Re: safest and fastest way to delete AR Email records

2009-12-10 Thread Axton
Yes, directly against the db. The main reason is so that the high water mark is reset on the table. You basically won't have any performance/overhead gains unless you do this. http://www.adp-gmbh.ch/ora/concepts/space_management/high_water_mark.html Axton On Wed, Dec 9, 2009 at 4:58 PM, Ex

Re: Assignee Groups - I'm Stumped....

2009-12-08 Thread Axton
What other pemissions do you have on the request id? Axton On Tue, Dec 8, 2009 at 1:38 PM, Kemes, Lisa lisa.ke...@tycoelectronics.comwrote: ** I also wanted to assure everyone that I'm not using the $GROUPS$ keyword in any of my workflow. I'm actually using the name of the group to set

Re: Assignee Groups - I'm Stumped....

2009-12-08 Thread Axton
Yes; members of Public can see the entry Axton On Tue, Dec 8, 2009 at 1:52 PM, Kemes, Lisa lisa.ke...@tycoelectronics.comwrote: ** Ugh, you just jostled (is that the correct spelling?) my brain as to why this may not work. I have Public Permissions on the Request ID because it's part

Re: safest and fastest way to delete AR Email records

2009-12-08 Thread Axton
Look into the sql 'truncate table' to empty it initially. David has posted what you need for the ongoing maintenance of the data. While doing the initial delete, you probably want to look at the email error logs form, the email attachments form, and all the other email forms. Axton On Tue, Dec

Re: How to implement HA architecture?

2009-12-05 Thread Axton
You can create many farms on a single F5 (of any type you choose). If one arserver is down, things should just keep working as if nothing were wrong. If you are going with a farm with many active nodes, I do not see the need for MS Clustering. Axton Grams The opinions, statements

Re: How to implement HA architecture?

2009-12-05 Thread Axton
-a-refreshingly-simple-comparison-of-load-balancing-hardware-specifications/ Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role

Re: How to implement HA architecture?

2009-12-04 Thread Axton
that the web server displays 2. HTTP post to a page that the servlet container renders (midtier config) 3. HTTP post to a page that the midtier renders (home page) 4. port check Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily

Re: How to implement HA architecture?

2009-12-04 Thread Axton
midtier server to the individual server When working with the F5, you need the arservers to be on a network that gives a route to the db that does not traverse the F5. This is typically accomlished using a back end network that the arservers and db servers are connected to. Axton Grams The opinions

Re: Firewall TCP Timeouts

2009-11-19 Thread Axton
What pieces of the AR infrastructure are in a NAT? Are the arservers in one subnet behind a NAT and the midtier in a different subnet behind a NAT? Axton On Thu, Nov 19, 2009 at 8:14 AM, Leihkauff, Kenneth kenneth.g.leihka...@saic.com wrote: Axton, our firewall is a Cisco ASA 5520. Ken

Re: Oracle in-row LOB storage issue - IM 7.03

2009-11-18 Thread Axton
segment for field id 701000357. The others are the base tables. You can run the query without the where clause for segment_type to get the indexes, lob segment indexes, etc: select bytes, segment_name, owner from dba_segments where (segment_name like '_746%' or segment_name like '_746C%') Axton Grams

Re: Oracle in-row LOB storage issue - IM 7.03

2009-11-18 Thread Axton
. You can add the segment_type column to the results to see what type it actually is. The segment_type will tell you one of these: CACHE CLUSTER INDEX LOBINDEX LOBSEGMENT ROLLBACK TABLE TABLE PARTITION TYPE2 UNDO Axton Grams The opinions, statements, and/or suggested courses of action expressed

Re: Firewall TCP Timeouts

2009-11-18 Thread Axton
the type of packet on the firewall so that syn/syn ack packets are not the only type of packet that can insert a state into the state table. This is a little funky and is probably not the best way to do this, but it can be done this way too. Axton Grams The opinions, statements, and/or suggested

Re: JVM output -- only sees 2GB - but machine has 4GB?

2009-11-18 Thread Axton
http://msdn.microsoft.com/en-us/library/aa366912%28VS.85%29.aspx Axton On Wed, Nov 18, 2009 at 12:33 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** As I read http://support.microsoft.com/kb/283037 It seems as if ALL programs together under windows can only take 2GB. So - if I have

Re: Firewall TCP Timeouts

2009-11-18 Thread Axton
Midtier timeout has to do with the user session timeout. Once arserver is started there is a persistent socket connection to the arserver. Can I ask what type of firewall this is? Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily

Re: Firewall TCP Timeouts

2009-11-17 Thread Axton
state, change the firewall rules so that it does. A network dump will tell you what type of packet is going out; the firewall logs should tell you what type of packet was rejected. I could see that this would be a problem if the midtier servers were behind a NAT. Is this the case? Axton Grams

Re: Ports and Queues - Thread Settings ?

2009-11-09 Thread Axton
utilization at the time of the crash? What are the last entries in the filter, escalation, api, and arerror log files? What signal does armonitor.log show that arserverd exited with? Is a stack trace available in the arerror.log file? Axton Grams On Sun, Nov 8, 2009 at 9:42 PM, Raj ravi6...@gmail.com

Re: Q: Process Timeout Limit v7x

2009-11-09 Thread Axton
You can fork the process, in which case your workflow will not wait on the completion of the forked process. This done using a run process action. In this way you are not bound to the timeout limits, but it may not fit your need. Axton Grams On Fri, Nov 6, 2009 at 6:37 PM, Craig Carter

Re: Multi-group question

2009-10-30 Thread Axton
Email engine connects as Remedy Application Service, which is an admin user, therefore it sees all rows. Axton On Fri, Oct 30, 2009 at 1:37 PM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All and Happy Halloween, I have an interesting situation with email under a row level security

Re: AR System Email Messages Form

2009-10-22 Thread Axton
Truncate the db tables that store the email error logs. Axton Grams On Thu, Oct 22, 2009 at 9:22 AM, John Kelley john.kel...@dunkinbrands.comwrote: I just deleted the error logs. I reopen my Messages form and it still takes over a minute to open the form in search mode to display only one

Re: Email won't stop on server shutdown -RESOLVED

2009-10-16 Thread Axton
There are several programs that try to use the same port for RMI. FB, email, maybe the java based plugin server. RMI is a concept commonly used by BMC for java daemons to allow remote management of the process. Axton Grams On Thu, Oct 15, 2009 at 2:36 PM, William Rentfrow wrentf

Re: ARInside 3.0 Beta

2009-10-11 Thread Axton
SQLite is well suited for these types of applications. It has no engine (process) that runs, just a flat file with a client that can be used to access it using standard SQL syntax. It is available as a work released into the Public Domain. http://www.sqlite.org/ Axton On Fri, Oct 9, 2009

Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)

2009-10-03 Thread Axton
When you use the Remedy User Tool, you go to the RUT, then you go to the ARServer. When you use the MT, you go to the MT, then you go to the ARServer. The location of the client is just different; instead of your workstation, it is a j2ee platform on a server. Axton On Fri, Oct 2, 2009 at 3:05

Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)

2009-10-03 Thread Axton
. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah

Re: sun4v architecture

2009-09-29 Thread Axton
Many thanks :) I am in the planning process right now. sun4v seems to be a superset of sun4u, so I wasn't expecting any issues, but wanted to get a feel from the people that have been there. Axton On Tue, Sep 29, 2009 at 9:07 AM, Danny Kellett danny.kell...@strategicworkflow.com wrote: Axton

Re: sun4v architecture

2009-09-29 Thread Axton
concurrent users do you have on the t2000? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison

sun4v architecture

2009-09-28 Thread Axton
Is anyone running ARS on a sun4v architecture? This architecture is used for the coolthreads boxes (T2000, T5120, T5440, etc.). Please let me know if things are working as expected. Thanks, Axton Grams ___ UNSUBSCRIBE

Re: Major 6.3 Migration Project

2009-09-18 Thread Axton
the special characters in a column used to generate the checksum, those need to be cleaned up through the Remedy api. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation

Re: Oracle 11

2009-09-18 Thread Axton
not imply any future direction of the Remedy product line. Please consult the product compatibility matrix to ensure you are running a supported configuration. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC

Re: Major 6.3 Migration Project

2009-09-18 Thread Axton
How long would RRR|Chive take to move a 700gb db? Thanks, Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson

Re: Indexing help

2009-09-17 Thread Axton
by setting up the indexes/stats as needed, enabling autotrace, then executing your statement. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum

Re: Major 6.3 Migration Project

2009-09-17 Thread Axton
or maintained separately - You will need to create a runbook of the operations required to perform a failover in the event you do not have any type of automated failover in place. Tasks would include things like: - dns changes - fail over db to standby server - bring up ar servers Axton Grams

Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel?

2009-09-15 Thread Axton
It will not work. Binary compatibility between sparc/intel platforms is not possible. Axton Grams On Tue, Sep 15, 2009 at 10:55 AM, Rabi Tripathi ars_l...@yahoo.com wrote: Hi folks, I need to create a ARS 7.5/ITSM setup to play with. Preferably on Solaris. I have no Sun box readily

Re: Remedy v7.5 Hardware Landscape - Suggestions??

2009-09-14 Thread Axton
platform is a 'lot' of machine for 500 concurrent users. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role

Re: Moving ARS 6.3 - ARS 7.5

2009-09-11 Thread Axton
plan on running in unicode (AL32UTF8). Many shops use other character sets (e.g., UTF8). - Make sure you install the 64-bit Oracle client Axton Grams On Fri, Sep 11, 2009 at 11:50 AM, Brittain, Mark mbritt...@navisite.com wrote: After thinking about this some more, I have one question. What

Re: Looking for Oracle 8.1.7 client for Solaris 8

2009-09-11 Thread Axton
You should not have an issue using the OCI (part of the Oracle api that Remedy uses) against a 9, 10, or 11 server. Again, it's unsupported, but technically I do not see a reason it would not work. Axton Grams These are my opinions, nothing more, nothing less. On Fri, Sep 11, 2009 at 2:07 PM

Re: Deleting Demo account (UNCLASSIFIED)

2009-09-11 Thread Axton
, such as MidTier User, Remedy Application Service, AR_ESCALATOR, Distributed Server, and some others. Most of these have an option to change the default password and the later versions of Remedy (7.? and higher) require you to define a password as the default password can no longer be used. Axton

Re: Strange errors...help appreciated....

2009-09-10 Thread Axton
Turn on the escalation logs, if there is an action in the escalation that generates an error, you will see what/when in those logs. Axton Grams On Thu, Sep 10, 2009 at 1:06 PM, copits.rich...@bwc.state.oh.us wrote: ** Yep, but we’re drawing a blank as to where……thought someone else may have

Re: how to add, modify or delete ars users using java API???????????

2009-09-09 Thread Axton
A user is an entry in the User form. You would use the respective create/update/delete methods for an entry to manipulate users. Axton Grams On Wed, Sep 9, 2009 at 10:44 AM, Llinares, Jordi jordi.llina...@hp.com wrote: ** Hello, I don’t know whether this is the right place to post

Re: Server list...

2009-09-01 Thread Axton
The mid-tier configuration page: /arsys/shared/config/config.jsp The mid-tier deployment directory: /path/to/midtier/WEB-INF/classes/config.properties Axton Grams On Tue, Sep 1, 2009 at 11:08 AM, copits.rich...@bwc.state.oh.us wrote: ** Where can I find the “valid server list

Re: Copying AREA LDAP Plugin from one server to another

2009-08-28 Thread Axton
You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system

Re: Copying AREA LDAP Plugin from one server to another

2009-08-28 Thread Axton
to do the AREA authentication using the pre-built plugins, you need both the AREA LDAP plugin and the ARDBC CONF plugin. In addition to this, you will need to move the AREA LDAP Configuration and Configuration ARDBC forms for the AREA configuration form to work properly. Axton Grams On Fri, Aug 28

Re: Copying AREA LDAP Plugin from one server to another

2009-08-28 Thread Axton
Then all you should need is this in the ar.conf: Plugin: /path/to/remedy/plugin/ardbcldap.so Then restart the plugin server. Enable the plugin logs and make sure the plugin is loaded properly. Axton Grams On Fri, Aug 28, 2009 at 1:24 PM, Robert D Martin marti...@jmu.edu wrote: ** Just

Re: Workflow Documentation 7.1

2009-08-26 Thread Axton
64-bit version? Get a machine with more memory (4gbh)? Axton Grams On Wed, Aug 26, 2009 at 4:27 PM, Kathy Morris kathymorris...@aol.comwrote: ** I used the package list, and an XML file - and this keeps grabbing all the code into memory.I read the notes and it tells me to blacklist

Re: Weird Unicode error in remedy when querying AD via the LDAP and a vendor form

2009-08-24 Thread Axton
enlighten me. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations

Re: Remedy API and gcc on Redhat Linux

2009-08-22 Thread Axton
Glad to hear you got it working; much easier than compiling a compiler and running into the same problem with the new compiler :) Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary

Re: ARERR 9351 - Need Help

2009-08-21 Thread Axton
://communities.bmc.com/communities/thread/24320%3Bjsessionid=AD04401CA86A9029A6AA1F4220038E7A ) - sso on your web server (alters response before it is sent back to client) - miconfigured load balancer (redirects users request to wrong web server) - network issues (dropped packets, routing issues, etc.) Axton Grams

Re: Remedy API and gcc on Redhat Linux

2009-08-21 Thread Axton
Lyle's message on how to straighten it out and set the flags properly. Axton Grams On Fri, Aug 21, 2009 at 1:40 PM, Conny Martin conny.mar...@t-systems.comwrote: ** libar.so is 32 bit-binary. The Makefile provided by BMC won't work unless you do a little customisation this one works for me

Re: Remedy API and gcc on Redhat Linux

2009-08-20 Thread Axton
I'm not sure why you would need 4.4.1. Why don't you post the compiler/linker output and the build options. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation

Re: Installing Midtier 7.1 on Existing Apache/Tomcat Installation

2009-08-17 Thread Axton
, the files deployed with the application should be owned by that user so that the mid-tier config page can update the config.properties located in the WEB-INF/classes directory. Not sure what you mean by 'mid-tier will be installed as yet another non-root user.' Axton Grams On Mon, Aug 17, 2009

Re: Installing Midtier 7.1 on Existing Apache/Tomcat Installation

2009-08-17 Thread Axton
altogether; one that is only used for the mid-tier. Axton Grams On Mon, Aug 17, 2009 at 8:15 PM, Rabi Tripathi ars_l...@yahoo.com wrote: Axton, I'm working in a very restricted environment with no root access and no ability to become the user tomcat runs as. So, I am planning to deploy midtier

Re: Installing Midtier 7.1 on Existing Apache/Tomcat Installation

2009-08-17 Thread Axton
trying to understand what exactly you are trying to accomplish with this. Is it just to run the mid-tier installer? Is it to allow future changes (patches/customizations) to the deployed application with a non-application owner account? Axton Grams On Mon, Aug 17, 2009 at 10:01 PM, Rabi Tripathi

Re: Customer Support 5.6 and the future

2009-08-06 Thread Axton
I am and plan to try. I will post my findings as they become available. Axton On Tue, Aug 4, 2009 at 2:41 AM, Jarl Grøneng jarl.gron...@gmail.com wrote: Hi, Anyone using Customer Support 5.6 and looking into upgrading to ar system 7.5? From how I see it; CS 5.6 does not run on 7.5 since

Re: ARInside

2009-08-03 Thread Axton
feel free to get involved as you see best. LJ is acting as the lead for this project to get things moving so please reach out to him for any special requests or contributions. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily

Re: ARInside

2009-08-03 Thread Axton
, please send that information to me so that I can work to correct the issue. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey

Re: Unwanted button core field

2009-07-22 Thread Axton
Let me know if it works. I threw the idea out there, but I am not sure if that will bypass the hooks. Axton On Wed, Jul 22, 2009 at 7:27 AM, marti...@jmu.edu marti...@jmu.edu wrote: Thanks, everyone, for your advice! Since this is in the test system I think I’ll use Axton’s suggestion

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

2009-07-22 Thread Axton
Hey, I resent that :) Axton On Wed, Jul 22, 2009 at 2:31 PM, Tim Widowfield tim_widowfi...@yahoo.comwrote: ** Or Remedy Architect -- you know, the guy who looks over your shoulder and says, You're doing it wrong. --Tim -- *From:* Chowdhury, Tauf tauf.chowdh

Re: Unwanted button core field

2009-07-21 Thread Axton
Try exporting a def, removing the fld from the def, then reimporint over the form, deleting unmatched fields. Axton On Tue, Jul 21, 2009 at 10:03 AM, marti...@jmu.edu marti...@jmu.edu wrote: ** Dear List, I have a form with a button field with a Field ID of 54. I have no idea how it got

Re: Unwanted button core field

2009-07-21 Thread Axton
Won't know unless you try. Axton On Tue, Jul 21, 2009 at 10:31 AM, Joe DeSouza joe_rem...@yahoo.com wrote: ** This would be an interesting approach but MAY not work if while deleting the unmatched field, it recognizes the field that it is attempting to delete as a core field.. The same

Re: Table Search

2009-07-21 Thread Axton
on the beginning of the qual: 'FID' = 2. Replace the delimitter with the middle qual: OR 'FID' = 3. Chop the last X characters (length of chars from step 2) and terminate the qual: Then use an external qual in your table field. Axton Grams On Tue, Jul 21, 2009 at 12:10 PM, Brittain, Mark

Re: Performance issue as ARServed takes 100% CPU utilization

2009-07-17 Thread Axton
The cpu utilization tells you the process is busy doing something, the real questions is, What is the process doing? Turn on your api logs and check it out. There are some operations that block, which would explain it being bound to a single cpu. What is the cache mode of the server? Axton

Re: Apache Tomcat Memory Pool

2009-07-16 Thread Axton
-compaction-6.html http://java.sun.com/javase/6/webnotes/6u14.html Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role

Re: logic limit on shared workflow?

2009-07-06 Thread Axton
? As for shared workflow, the data model used in the meta-data tables is capable of accommodating any number of forms per workflow object. Axton Grams This reflects my opinions and observations. On Mon, Jul 6, 2009 at 10:56 AM, Louise van Hinelvanh...@express-scripts.com wrote: Has anyone ever run

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

2009-06-30 Thread Axton
errors. When you say they are both using the same port, are you using the same hostname/ip to access both? If so, this could be an issue. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My

Re: Advice on Threads

2009-06-30 Thread Axton
: Axton Grams These are my opinions and thoughts and mine alone. On Tue, Jun 30, 2009 at 1:35 PM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi Everyone, I am hoping to get some advice on the right number of threads. I have read the book and taken the PTT class and have never gotten

Re: Importing data using Escalations

2009-06-29 Thread Axton
time. This is usually accomplished by including a last modified time stamp in the source data. Axton Grams On Mon, Jun 29, 2009 at 8:42 AM, Kelly Deaverkdea...@kellydeaver.com wrote: ** AIE/EIE is included with CMDB.. to integrate with CMDB tables. Not sure what data you are updating. Kelly

Re: Importing data using Escalations

2009-06-29 Thread Axton
need to process the data. http://www.oracle-base.com/articles/9i/StatelessLockingMethods9i.php#Checksum http://stanford.edu/dept/itss/docs/oracle/10g/appdev.101/b10802/w_optloc.htm#997365 Axton Grams On Mon, Jun 29, 2009 at 8:49 AM, Axtonaxton.gr...@gmail.com wrote: It sounds like you

Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

2009-06-29 Thread Axton
in the install logs prior to the one provided? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison

Re: Please help delete action Errors on SYS:Action and ITSM7.1

2009-06-29 Thread Axton
contains more information. The error message in the logs indicates a failed run process command... Your filter throws an error message, but not this one. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC

Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

2009-06-29 Thread Axton
Try adding this to your ar.conf file and restarting: Disable-Alerts: F Post the results from the following sql statements: select count(rowid) from user_x / select count(rowid) from user_cache / select schemaid, name from arschema where name like 'Alert%' / Axton Grams The opinions

Re: History of AR System

2009-06-29 Thread Axton
I started that way back in '99; I still don't have any formal training... Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey

Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

2009-06-29 Thread Axton
are you will need to re-run the installer. Prior to re-installing: - Remove/uninstall the existing ARServer - Delete all existing objects in the schema or delete the schema altogether Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

2009-06-29 Thread Axton
, the workflow will think the reference is to and external ARServer and store the actual name of the server in the workflow when written to the db. Axton Grams These are my opinions and observations. On Mon, Jun 29, 2009 at 5:51 PM, Shellman, David dave.shell...@tycoelectronics.com wrote: Lee, The 4.x

Re: Importing data using Escalations

2009-06-28 Thread Axton
Here are a couple of alternatives: - Use AIE/EIE to schedule the load (do the same thing your escalation does) - Write a program to process the load (do the same thing as the escalation, but multi-threaded) Axton Grams On Sun, Jun 28, 2009 at 4:16 PM, O'Brien, Keith KOB. (Citco)kobr...@citco.com

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

2009-06-28 Thread Axton
Just my opinion, but I would say use a different operating system. Since I started working with Unix/Linux, I just don't see the MS 'server' series of operating systems as server grade; my list of reasons is a mile long. Again, just my opinion. Axton Grams On Sat, Jun 27, 2009 at 5:02 PM, Ravi

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

2009-06-27 Thread Axton
What OS are you dealing with? Axton Grams On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote: Hello All, I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch 001 on a test system. Now, next task is to build the production system, so my question is, will taking

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

2009-06-27 Thread Axton
updates (domain membership, server information, hostname, etc.). Axton Grams On Sat, Jun 27, 2009 at 3:26 PM, Ravi Kiranravi6...@gmail.com wrote: ** Windows Server 2003 R2 Enterprise Edition. On Sat, Jun 27, 2009 at 12:02 AM, Axton axton.gr...@gmail.com wrote: What OS are you dealing

Re: History of AR System

2009-06-26 Thread Axton
Wow, that takes me back. Axton Grams On Fri, Jun 26, 2009 at 10:34 AM, Easter, Daviddavid_eas...@bmc.com wrote: I've got tharelease dates back to 4.5.00 - but sorry, don't have that info for earlier. AR System 7.5.00 (1/16/2009) AR System 7.1.00 (8/31/2007) AR System 7.0.01 (10/6/06

Re: How to export data (PROCESSES) from BMC Remedy User tool

2009-06-26 Thread Axton
ingredients: - People that are willing to develop and document migration processes - A team of developers that can read and follow guidelines - A formalized development process where changes are moved through a pipeline of environments Axton Grams On Fri, Jun 26, 2009 at 8:35 AM, Daniel Bloomdanielbl

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